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Page 4 and 5: CONTENTS Introduction: The Like Swi
Page 6 and 7: THE LIKE SWITCH How to Turn People
Page 8 and 9: CONQUERING THE FRIENDSHIP CHALLENGE
Page 10 and 11: nonverbal signs that scientists hav
Page 12 and 13: FREQUENCY AND DURATION Duration has
Page 14 and 15: The one thing that bothered me was
Page 16 and 17: When two people meet each other for
Page 18 and 19: and foe signals. If their targets m
Page 20 and 21: A visual demonstration that face-to
Page 22: notice how some people seem to attr
Page 26 and 27: Unnatural Eyebrow Flash A head tilt
Page 28 and 29: It seems that the head tilt has uni
Page 30 and 31: The smile on the top is fake, the e
Page 32 and 33: contact should not be used to force
Page 34 and 35: TOUCH: A FRIENDSHIP SIGNAL . . . BU
Page 36 and 37: People tilt their heads slightly ba
Page 38 and 39: is ringing doesn’t mean you are o
Page 40 and 41: full body scan when my daughter’s
Page 42 and 43: Furrowed eyebrows FACIAL TENSION Ti
Page 44 and 45: A Scrunched Nose CLOTHING, ACCESSOR
Page 46 and 47: Because people have such wide varia
Page 48 and 49: Closed conversation The members of
Page 50 and 51: If you use your friend signals effe
Page 52 and 53:
interlacing their fingers indicate
Page 54 and 55:
3 THE GOLDEN RULE OF FRIENDSHIP You
Page 56 and 57:
happy. You can naturally say, “So
Page 58 and 59:
Note that Ben did not directly tell
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TAKING THE PRIMACY EFFECT TO THE BA
Page 62 and 63:
spent there. Finally, add intensity
Page 64 and 65:
“All right, I’ll give you an up
Page 66 and 67:
With the advent of affirmative acti
Page 68 and 69:
Most of us have family members or e
Page 70 and 71:
of this law by mailing people retur
Page 72 and 73:
Individuals who use humor in social
Page 74 and 75:
One of my students told me of a com
Page 76 and 77:
Extroverts use stream of consciousn
Page 78 and 79:
5 SPEAKING THE LANGUAGE OF FRIENDSH
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The downside for Stacey in using th
Page 82 and 83:
RULE #2: OBSERVE: IN ANY VERBAL INT
Page 84 and 85:
Even if they do become aware that t
Page 86 and 87:
Pursed Lips Observing for lip purse
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Lip Compression LIP TOUCHING Self-t
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Make it a habit to pause for a nano
Page 92 and 93:
around and, sure enough, there was
Page 94 and 95:
4. individuals will thank you for b
Page 96 and 97:
In response to the empathic elicita
Page 98 and 99:
so, you are fulfilling the other pe
Page 100 and 101:
6 BUILDING CLOSENESS The loftiest e
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firmly touches the small of the wom
Page 104 and 105:
Examples of good rapport (top photo
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The hair flip sequence POSTURAL POS
Page 108 and 109:
Torso repositioning sequence BARRIE
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The agent took the time to discuss
Page 113 and 114:
he buildup of good rapport over tim
Page 115 and 116:
(Difficult question): Identify (nam
Page 117 and 118:
Can you identify the friend signal
Page 119 and 120:
7 NURTURING AND SUSTAINING LONG-TER
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understanding of your partner’s p
Page 123 and 124:
Sadistic partners earn their title
Page 125 and 126:
distinctly more pleasant environmen
Page 127 and 128:
Unless you are sure, it can be a go
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REENTERING THE ANGER CYCLE In the e
Page 131 and 132:
8 THE PERILS AND PROMISE OF RELATIO
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is someone you meet face-to-face or
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programs that screen attachments (f
Page 137 and 138:
innocuous veracity tests are not ab
Page 139 and 140:
steal the money. I’m telling you
Page 141 and 142:
THE PRIMACY EFFECT Truth bias creat
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COGNITIVE DISSONANCE Cognitive diss
Page 145 and 146:
EPILOGUE The Friendship Formula in
Page 147 and 148:
manners and habits, she was the dir
Page 149 and 150:
and documents and I gave her the 15
Page 151 and 152:
APPENDIX Answers to “What Do You
Page 153 and 154:
ABOUT THE AUTHORS JOHN R. “JACK
Page 155 and 156:
BIBLIOGRAPHY Ajzen, I. (1977). Info
Page 157 and 158:
Lynn, M., & McCall, M. (2000). Grat
Page 159 and 160:
CARE acronym, 188, 198. See also Ac
Page 161 and 162:
Face masks, 58-59 Face-to-face inte
Page 163 and 164:
Lip bite, 137, 137-38 Lip compressi
Page 165 and 166:
graffiti problem solved via, 148-49
Page 167 and 168:
Verbal communication, 120-60 ego ch
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