2016 May June Marina World

Marina 

www.marinaworld.com 

World 

May/June 2016 

Issue 95 

Essential reading for marina and waterfront developers, planners and operators

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May/June 2016 Vol.16, No.5 

21 

39 

53 

CONTENTS 

World News 7 

Superyacht Facilities 19 

Robert Wilkes talks to four marina operators 

who created superyacht docks from underutilised 

space; Donatella Zucca reports 

on the development of Porto Mirabello in 

Liguria, Italy; and Jeffrey Boyd discusses 

Anguilla’s new bid to be part of the 

superyacht circuit 

Management Software 35 

New products, new concepts and advice 

to operators from Star Computers, 

MarinaWare, Harbour Assist, Successful 

Software, GEC, IRM/Marina Master, Pacsoft, 

Scribble Software, Dockwa, SlipFinder and 

MyTaskit 

Products & Services 55 

People 61 

Front cover: Porto Mirabello in La 

Spezia, Italy, is perfectly located 

within Italy’s superyacht building 

belt and around 100 of its 1,107 

berths were purpose built for 

vessels of 40 to 130m (131 to 

426ft). During high season, it 

enjoys an influx of visiting berths 

of all sizes. Read more on p.26. 

www.marinaworld.com - May/June 2016 3

MORE THAN MARINAS, 

WE DELIVER PEACE OF 

MIND FOR DECADES 

TO COME 

marinetek.net



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Buy and sell 

FROM THE EDITOR 

Strong activity in the property market is often a good barometer of economic 

recovery, and a spate of marina sales and exciting new opportunities gives a 

fillip to the current market place. 

Hot news (see p.9) for top level investors is the for sale sign now hanging out for 

d’Albora Marinas; the largest marina group in Australia. The chance to buy an entire 

prestigious marina portfolio – seven sites in Victoria and NSW including three in 

Sydney Harbour – has created significant interest, according to McVay Real Estate, 

from both local and overseas enquirers. A buyer may well be found by the time you 

read this... 

In terms of marina portfolio building, US-based Safe Harbor Marinas, a new 

company whose directors have a wealth of marina owner and operator experience, 

is continuing to consolidate its new found place as the largest marina owner and 

operator in the USA. In this issue we report that the company, which officially 

launched in January this year, has acquired four coastal marinas between San Diego 

and San Francisco Bay in California (see p.15). As Marina World closed for press, 

a further bulletin was issued announcing the purchase of 650-slip Brady Mountain 

Resort and Marina near Hot Springs, Arkansas. 

In the UK inland market, Tingdene Marinas expanded its portfolio of marinas by 

purchasing a ninth site, Hartford Marina in Wyton, Cambridgeshire (see p.17) and 

Premier Marinas added Noss Marina near Dartmouth, Devon to its collection of eight 

prestigious South Coast marinas (see p.13). Premier Marinas was itself the subject 

of a buy-out nearly a year ago when the BlackRock UK Property Fund sold out to 

the Wellcome Trust. The sums involved were undisclosed but the asking price was 

reportedly in the region of £220 million. 

Although entire portfolios are rarely up for sale, there are always purchasing 

opportunities. Simply Marinas claims, in its most recent newsletter, to have brokered 

35 marina site transactions over the past three years and currently has at least nine 

marinas and boatyards for sale in North America and the Caribbean. Examples on 

simplymarinas.com include Sailor’s Wharf Yacht Yard in St Petersburg, Florida – a 

development opportunity with a US$6 million price tag – and Taylor Creek Marina in 

Fort Pierce, Florida at US$16 million. 

Five marinas are currently listed on marinasforsale.com and four are under 

contract. Available facilities in Florida, Rhode Island and in the Caribbean vary from 

a 50-slip family-run concern at a little under US$2 million to a US$6.5 million facility 

with 43 wet slips and a drystack for 215 boats. 

Whether buying or selling, there are brokers out there ready to help. 

Carol Fulford 

Editor 


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WORLD NEWS 

Government plans 

eight new marinas 

THAILAND: Eight new marinas will be built in Thailand as part of a government 

plan to turn the country into a marine leisure hub, the Phuket Gazette reports. 

Transport Minister Arkhom 

Termpittayapaisith announced that four 

marinas will be built in the Andaman 

Sea and four in the Gulf of Thailand, 

at least two of which will be capable of 

handling superyachts. 

Two will be built in Phuket – a 

small Asian Marina in Rassada and a 

larger Kung Bay Marina in Pa Khlok. 

Construction of the latter is expected 

to begin early next year, but a ministry 

source said this was subject to the 

completion of environmental impact 

assessments. 

A further two marinas will be built 

in the southern province of Phang 

Nga, two on Koh Sumui island, one in 

Chonburi on the eastern side of the 

Gulf, and another in Trat, on the border 

with Cambodia. 

The transport minister said it 

expected to attract domestic and 

foreign investment for the projects, 

which will be built on private land. 

He added that the ministry was 

collaborating with the customs, 

revenue and immigration departments 

to review the country’s regulations on 

foreign superyachts, which may be 

revised. 

EXPERIENCE 

INTEGRITY 

PASSION 

VISION 

LEADERSHIP 

Progress for Nawi 

FIJI: Pre-construction processes are under way for the AU$100 million Nawi 

Island Resort project, the Fiji Times reports. 

Offering 166 berths including space 

for 10 superyachts, the development 

will include 40 private villas, each 

set in an acre plot, and full resort 

amenities. The build emphasis is 

on sustainability, with the use of 

indigenous materials and local labour. 

Mike Gann, executive director 

designs and construction for Nawi 

Island Ltd, told the newspaper that 

construction is likely to start in March/ 

April 2017. 

Multi-million pound 

marina mooted for 

Stourport 

UK: Plans have been submitted for a £19 million 400-berth marina and 

associated facilities in Stourport on the River Severn. 

The Marina Quays proposals 

include the construction of 108 holiday 

apartments, a marina club house with 

restaurant, a bar, gym, boat hire and 

sales facility, and the development of 

a new footbridge across the marina 

entrance. 

A spokesperson from Clive 

Fletcher Developments, which put 

forward the plans, said: “Stourport 

is an extremely popular location 

for boaters and there is significant 

demand for both visitor and 

permanent moorings in the area.” 

Subject to approval, the marina will 

be built opposite the existing Stourport 

Marina, which offers 130 berths, a club 

house and boatyard facilities. 

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WORLD NEWS 

WMC 2016: 

Register now! 

Sponsors confirmed 

Chatham up for 

expansion 

UK: MDL’s Chatham Marina on the River Medway in Kent is to undergo a £500,000 

expansion to include the addition of 54 new berths. 

The new pontoon will be positioned 

close to The Historic Dockyard, an 80- 

acre site which houses museum galleries 

and historic warships. Michael Glanville, 

group head of operations for MDL 

Marinas, commented: “The marina is at 

the heart of a multi-million pound leisure 

and retail development, so it made sense 

Ardent to sell 

d’Albora Marinas 

AUSTRALIA: Ardent Leisure, owner of d’Albora Marinas - Australia’s largest 

marina group – has placed the marina portfolio on the market. The decision 

is consistent with the company’s focus on its core business interests and 

enhanced capital management plan. 

Comprising seven premium sites in 

Victoria and New South Wales, including 

three marinas in Sydney Harbour, 

d’Albora Marinas has over 1,300 berths, 

plus water and land leases. There are 

substantial development opportunities at 

a number of the sites. 

The portfolio value has recently 

been boosted by a AU$6.5 million 

refurbishment at The Spit in NSW 

to position the site to accommodate 

for us to invest in these additional berths 

and the pontoon to accommodate the 

extra interest coming into the area. We 

look forward to showing prospective berth 

holders around the site.” 

Chatham Marina is also well 

positioned for local cruising and for 

longer trips to mainland Europe. 

superyachts up to 36.6m (120ft). 

The d’Albora Marina business is 

reportedly worth about AU$113 million 

on a carrying value and AU$108 million 

on property book value and has a 

reputation for premium service and key 

locations. 

McVay Real Estate has been 

appointed by Ardent to run the sales 

process and significant interest has 

already been fielded. 

NETHERLANDS: Registration 

for the 2016 ICOMIA World 

Marinas Conference (WMC), to 

be held in Amsterdam 17th-19th 

November, is open on www. 

world-marinas-conference.com 

Over 300 delegates are 

expected to attend the two-day 

conference, which adopts the 

theme of ‘the future of marinas in 

a changing world’. More than 30 

speakers will give insight on topics 

such as marina development, 

regulations, financing and 

innovations. 

Organised by RAI Amsterdam 

in partnership with the ICOMIA 

Marinas Group and the HISWA 

Holland Marine Industry 

Association, WMC 2016 is keenly 

supported by leading industry 

companies. Marinetek (Finland) 

is the sole platinum sponsor; 

Seaflex (Sweden) is gold sponsor; 

and Roodberg (Netherlands) and 

Marina Planet (Italy) are silver 

sponsors. 

“The future of marinas in a 

changing world is a captivating 

topic,” says Kristian Räme, 

Marinetek vice president 

international sales. “Marinetek 

wants to support and promote 

this gathering to help it become 

an interactive and beneficial 

forum between clients, key 

influencers and the marina 

industry. When outlining the 

future of marinas, it is essential 

to include the views of end-users, 

marina owners and those of the 

waterfront developers.” 

Marina World is the media 

partner for WMC 2016. 

Correction 

The photo of Newport Beach 

Marina Park, CA, USA, published 

in our March/April 2016 issue 

should have been credited to Dan 

Herman, Rabben/Herman Design 

Office. We apologise for the 

oversight. 


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Premier buys Noss Marina 

UK: Premier Marinas has bought Noss Marina near Dartmouth, Devon from 

Administrators, Duff & Phelps. The marina was purchased for an undisclosed 

sum following a period in administration. 

Set in 37 acres on the eastern bank 

of the River Dart in Kingswear, the 

marina site has 180 serviced pontoon 

berths, 47 river moorings and a limited 

Major revamp 

proposed by RGYC 

AUSTRALIA: A new AU$31 million plan to rejuvenate The Royal Geelong 

Yacht Club (RGYC) marina and waterfront in Geelong, Victoria, includes 

a circular floating marina system that would boost the current berthing 

arrangement for the Club from 250 to 370 berths. 

The project 

would be funded 

in part by the 

Club using cash 

reserves and the 

proceeds from 

the sale of the 

120 new berths 

but also requires 

substantial 

contributions 

from the City of 

Greater Geelong 

and State 

Government. 

The marina and a proposed new 

yacht club would be open to the 

public. 

The plan also provides for a 288m 

(945ft) long wave attenuator, a 

maritime education hub, media centre 

for waterfront events, shops and 

Image: JAM Architects 

upgraded berth holder facilities. 

The RGYC plan is proposed to help 

secure the future of the Club and 

many see it as an alternative to the 

mooted but as yet unfunded Yarra St 

Pier project as a means of boosting 

berths in the city. 

WORLD NEWS 

boatyard operation. Premier plans 

to work alongside local stakeholders 

to design and deliver a mixed use, 

employment-led regeneration of the 

site, most of which is currently in 

a derelict and unusable state. The 

regeneration is expected to bring 

over £100 million of investment into 

the area, creating a new identity for 

Noss as part of the Dartmouth and 

Kingswear community. 

Enhancements to the infrastructure 

are likely to include a new and larger 

marina; new berth holder facilities; 

a new boatyard with increased 

lifting capacity and workshops for 

complementary marine activities; and 

a new home for South Devon College. 

The investment will be supported by 

sensitive residential development. 

Premier Marinas owns and operates 

eight prestigious marinas on the South 

Coast and has a good track record 

for regenerating tired sites whilst 

preserving their marine character and 

the surrounding natural environment. 

Year-end 

boost 

ITALY: Milan-based marina 

engineering specialist Ingemar 

Group has reported a good 

financial year end for 2015 citing 

a positive annual turnover, a 

strong international presence 

and a rewarding diversification of 

products. 

Completion of the floating pontoon 

extension for Marina d’Arechi in 

Salerno and ongoing work on floating 

landing stages for Venetian water taxis 

have been highlight projects in Italy. 

The portfolio of new orders for 2016 

to a value of more than €10 million, a 

significant percentage of which is from 

overseas commissions, has already 

overtaken the previous fiscal year’s 

results and will allow the Group to 

maintain its strategic investments in 

R&D and continue development of its 

production facilities at its Casale sul 

Sile factory. 

The company is currently supplying 

and installing floating structures in Italy, 

Croatia, Montenegro, Kuwait and Saudi 

Arabia. 


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WORLD NEWS 

C&N to re-design 

and manage St 

Katharine Docks 

UK: Camper & Nicholsons Marinas (C&N Marinas) has been appointed by the 

Blackstone Group to take over the management and operation of St Katharine 

Docks, central London’s finest marina. 

The historic docks - located by Tower 

Bridge and the Tower of London - are 

due to undergo a careful refurbishment 

and restoration programme, which will 

see the marina re-launched later this 

year under the Camper & Nicholsons 

brand with 170 new berths for vessels 

up to 40m (131ft). 

Since acquiring the site in late 

2014, Blackstone has ensured the 

Safe Harbor buys 

four CA marinas 

USA: Safe Harbor Marinas has bought four California coastal marinas located 

between San Diego and San Francisco Bay. The acquisitions are part of the 

company’s ongoing effort to grow its inland and coastal portfolio. 

The acquisitions comprise Ballena 

Isle Marina, Ventura Isle Marina, 

Anacapa Isle Marina and Cabrillo Isle 

Marina. Ballena Isle Marina is located 

in historic Alameda in San Francisco 

Bay. The marina is host to the Ballena 

Bay Yacht Club and a variety of yacht 

races originate from its naturallyprotected 

harbour. Ventura Isle and 

Anacapa Isle Marinas are both at the 

entrance to Channel Islands National 

Park, a world-class boating destination. 

Both properties are a short drive from 

Los Angeles. Cabrillo Isle Marina, 

continued evolution of St Katharine 

Docks as one of the capital’s 

most vibrant business, retail and 

leisure destinations. A key part of 

the ongoing works programme is 

the restoration of the marina, and 

C&N Marinas was commissioned 

to conduct a detailed audit and 

put together a proposal for its 

refurbishment, management and 

operation. 

Dan Hughes, C&N business 

development director, commented: 

“We have worked closely with 

Blackstone on a new vision for 

the Docks, to develop a genuinely 

international marina as part of a 

thriving waterside community in the 

centre of one of the world’s greatest 

cities. The plans include an improved 

marina layout and berth plan, better 

facilities both ashore and afloat, and 

an overall improvement to the marina 

experience.” 

C&N Marinas marketing director, 

Sean Purdy, added: “The vision for the 

marina is for it to become a thriving 

hub of yachting and social activity for 

London - ‘the capital of the world’. As 

this 24-hour city adapts to the needs 

and demands of its ever-growing 

international business population, we 

see St Katharine Docks being at the 

heart of that.” 

In addition to undertaking this 

demanding project in London, C&N is 

also creating an entirely new marina in 

Cowes on the Isle of Wight. The marina 

at Victoria Quay is scheduled to open in 

the summer of 2017 and will be a key 

contributor to the regeneration of East 

Cowes. 

located in the heart of San Diego, is 

known for sweeping views and easy 

access to Point Loma and the Pacific 

Ocean. Together, the four marinas 

contain nearly 1,900 slips. 

“We are very excited to welcome 

these four properties into our 

portfolio,” said Safe Harbor Marinas 

CEO, Marshall Funk. “Each of these 

marinas has a strong reputation and 

is a premier property in its own right. 

They make an excellent addition to 

the Safe Harbor network.” 

With the addition of the four 

California properties, Safe Harbor 

Marinas now owns and manages 35 

marinas in 14 states. 


Creating the world’s fi n e s t 

yachting destinations 

with help from the world’s most respected yachting brand 

Intelligent marina design 

– Feasibility and design 

– Capital costing 

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WORLD NEWS 

Tingdene 

buys Hartford 


UK: Tingdene Marinas has 

completed its acquisition of Hartford 

Marina on the River Great Ouse in 

the heart of the Fens. It is the ninth 

marina to join the Tingdene network 

of inland havens that now extends 

across the Thames, Wey, Severn, 

Norfolk Broads and the Fenland 

waterways. 

Located in Wyton, Cambridgeshire, 

200-berth Hartford Marina can be 

accessed from the coast via The Wash 

or from the canal network via the River 

Nene and Middle Levels. 

The marina offers a full range 

of services including a workshop, 

chandlery, fuel, gas and pump-out. The 

onsite Tingdene Boat Sales office offers 

used motorboats and narrowboats as 

well as new vessels. 

Tingdene Marinas operations 

director, Steve Arber, is delighted 

that Hartford has joined the company 

portfolio. “We specialise in offering 

marinas in stunning locations with 

great facilities and service, so Hartford 

Marina is a brilliant match for what we 

do,” he said. “There have been some 

notable people involved in the marina 

since it was created in the 1960s and 

we will build on their legacy using the 

experience and resources available 

to us within the Tingdene Group. This 

will ensure a successful future for this 

important facility on the River Great 

Ouse.” 

Three contracts 

for SG Marina 

USA: SG Marina, the marina 

management division of 

Siegel-Gallagher Management 

Company, has been awarded 

new management contracts for 

marinas in Waukegan (Illinois), 

Egg Harbor (Wisconsin) and 

Rochester (New York). 

John Matheson, COO for SG 

Marina welcomes the contracts as 

opportunities for the company to build 

Keppel Bay wins 

2016 Jack Nichol Award 

SINGAPORE: Marina at Keppel Bay, designed by Bellingham Marine, has 

become the first marina in Asia to win the PIANC Marina Excellence Design 

Jack Nichol Award. The award is administered by PIANC’s Recreational 

Navigation Commission (RecCom) and is judged by a committee that includes 

International Council of Marine Industry Associations (ICOMIA) members. 

Elio Ciralli, chairman of PIANC 

RecCom, said the decision to give the 

award to Marina at Keppel Bay was 

unanimous. 

“It takes appreciation for the 

environment and a thorough 

understanding of the engineering 

requirements to ensure that a marina 

is properly planned, sited, laid out, 

protected and built – all of which are 

embodied by Marina at Keppel Bay,” 

he said. 

Setting new standards in marina 

construction and services, Marina 

at Keppel Bay’s floating concrete 

pontoon system, designed and built 

by Bellingham, can accommodate 168 

yachts, including superyachts of up to 

86m (282ft) inside the marina. 

The marina also features Singapore’s 

first individual pontoon berthing 

structure for superyachts and the first 

modern reticulated vacuum pump-out 

system. 

Everett Babbitt, president and CEO 

of Bellingham Marine, said: “It is an 

honour for one of our projects to be 

presented with PIANC’s prestigious 

Marina Design Jack Nichol Award, 

which focuses on the technical aspects 

of proper marina design and layout. I 

can think of no greater accolade that 

to be affiliated with an award that pays 

tribute to the late Jack Nichol and his 

work in the marina industry.” 

Marina at Keppel Bay general 

upon the local charm and strengths of 

each of the marinas, improve the visual 

appeal and overall levels of service 

to boaters, and add programmes that 

promote nearby restaurants, shops 

and attractions as marina amenities. 

“We work to integrate the marina with 

the local community and that synergy 

benefits the boaters, marina and area,” 

he said. “Strong marketing, exceptional 

service and a focus on publicly owned 

marinas are strengths that have made 

us successful.” 

ICOMIA representative Roberto Perocchio 

(left) and PIANC representative Peter 

Jansen (right) presented Trevor Fong of 

Marina at Keppel Bay (centre left) and 

Gary Charlwood of Bellingham Marine 

(centre right) with the 2016 Jack Nichol 

Award at a ceremony held in April at the 

Asia Boating Forum. 

manager, Trevor Fong, added: “We 

are proud to have partners such as 

Bellingham Marine who have provided 

Marina at Keppel Bay strong support 

and expertise in building and designing 

a world-class pontoon system. 

The quality and spacious pontoon 

infrastructure has contributed to the 

marina becoming a much sought after 

berthing facility in Singapore.” 

Marina at Keppel Bay is located on a 

privately owned island and is part of the 

Keppel Bay waterfront precinct. 

Waukegan Harbor is in need of 

a more up-to-date management 

approach in order to live up to its 

opportunity to make a much larger 

contribution to the local economy. The 

Marina at the Port of Rochester is a 

brand new 84-slip marina, designed 

by Edgewater and built and owned by 

the City. Egg Harbor Marina has 83 

slips and was completely rebuilt about 

five years ago. 

SG Marina now manages more than 

2,500 slips at publicly owned marinas. 


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SUPERYACHT FACILITIES 

Adapting an existing marina 

to accommodate superyachts 

by Robert Wilkes 

The odds are good that marketing 

conditions that existed when your 

marina was built have changed. 

You may have a ‘problem child,’ 

a section of the marina that is 

underperforming. Or you may 

suspect there is an opportunity you 

could capture if you could repurpose 

part of your marina. 

You’re not alone. Around the 

world, owners are adapting their 

facilities to welcome superyachts, 

and it’s paying off. In some cases 

a marina’s existing floats can 

be reconfigured and reused 

without additional piling, and this 

usually avoids reliving the lengthy 

permitting process. 

Why superyachts? 

Superyachts may offer the promise 

of increased revenues and improved 

brand caché. The prestige of 

becoming a superyacht marina can 

make your marina more competitive 

and allow you to charge more. 

Revenue from large yachts may be 

Silo Marina in Auckland, a superyachtfocused 

sister facility for Westhaven 

Marina, opened to immediate success 

in 2012 and was expanded in 2014. 

more consistent than vacancy-prone 

small slips. Marinas that cater to larger 

boats can expect higher revenues from 

fuel sales, supplies and services. They 

are also unlikely to be burdened with 

derelict or abandoned vessels. 

There are limitations. Reliable 

channel and basin depth, manoeuvring 

room and ample electrical power are 

required. 480V 3-phase is essential, 

G-Dock at Marina 

Bay Yacht Harbor, 

once a storage point 

for derelict boats, 

has become side-tie 

moorage for large 

vessels. 

as captains do not 

like to run generators 

in port. High-speed, 

high-capacity 

refuelling nearby is an 

asset. 

I spoke to operators 

at four marinas who 

created superyacht 

mooring without 

starting from scratch. 

You might be able to 

do the same and it 

may be easier than 

you think. 

Elliott Bay 

Marina, Seattle, 

Washington, 

USA 

Seattle, Washington, 

the ‘Emerald City,’ 

rises from Elliott 

Bay in Puget Sound. 

Although far from the 

typical superyacht axis from Florida 

to the Med, the area attracts owners 

in search of adventure in the wilds of 

British Columbia and Alaska. 

Elliott Bay Marina opened in 1991 

with 1,200 slips of 33 to 62ft (10 to 

19m). The city was starved for slips 

and the marina was an immediate 

success. Two decades later the owners 


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Brand new superyacht docks at Hamilton Island Marina in the Whitsundays, Queensland, are supported by VIP concierge and guest services. 

recognised the need to reconsider the 

slip mix. “The 2008 financial crises 

depressed the moorage market,” 

said Brian Kaloper, harbourmaster, 

“especially for our 39ft (12m) slips. 

Many of those were vacant six to eight 

months a year.” 

Kaloper and Dwight Jones, general 

manager, saw a trend. Superyachts 

stay for a long time. “We thought larger 

boats would provide more consistent 

revenue,” said Kaloper, “and we charge 

by the length of the dock not the length 

of the boat.” 

Bellingham Marine, the general 

contractor for the original marina, was 

consulted and developed a simple 

conversion. Five 39ft (12m) slips were 

selected as a test of concept. “We 

disconnected the finger piers and joined 

them in parallel to the main walk,” said 

Rob Rasmussen, general manager 

of Bellingham Marine’s Northwest 

Division. “The resulting 14ft (4.3m) wide 

main walk is stronger and more stable. 

Some finger-pier piling was removed 

but no additional piling was needed.” 

Unifloat docks have timber walers 

attached by through-rods threaded on 

the ends and locked in place with nuts. 

“The through-rod channels of the main 

walk and finger pier modules lined up 

perfectly,” said Rasmussen. “With new, 

longer through-rods we could make 

them one solid unit.” 

“Finger piers were in 10ft (3m) 

modules,” said Kaloper, “and that 

gave us enormous flexibility to fit it all 

together. Elliott Bay Marina already 

supplied 480V 3-phase power so no 

power modifications were needed.” 

“We had a superyacht on our dock 

three hours after we opened,” said 

Kaloper. “With it came better revenue, 

so we reconfigured more docks. All 

told, 32 of our old 39ft (12m) slips 

were eliminated to make longer 

berths.” Elliott Bay Marina can now 

accommodate ten superyachts as 

follows: two at 328ft (100m), three at 

102 to 164ft (31 to 50m) and five at 78 

to 98ft (24 to 30m). Maximum draft is 

19.6ft (6m). 

Customer service adapted to 

the demands of large yachts and 

professional crews. “We learned to 

be more flexible and more fluid,” said 

Kaloper. “We became a concierge 

operation for our superyacht guests. 

That raised the level of service for all 

guests.” 

The new docks have drawn boats 

from far and wide. “We have yachts 

coming up the coast from the Panama 

Canal and staying a year,” said 

Kaloper. “We had a boat moor with us 

from Alaska that originated in Nova 

Scotia. The owner came by way of the 

Northwest Passage.” 

Marina Bay Yacht Harbor 

(MBYH), Richmond, CA, USA 

MBYH is located at the north end 

of San Francisco Bay in Richmond, 

California, next to Berkeley. “When 

they built this marina 30 years ago,” 

said Steve Orosz, harbourmaster, “we 

had 300 slips 29.5ft (9m) and smaller. 

Needless to say, the market moved on.” 

The problem was G-Dock, a 

combination of 29.5ft (9m) and 36ft 

(11m) slips just 12ft (3.7m) in width and 

oriented crosswind. G-Dock had high 

vacancy rates despite discounted rates. 

“We began to store derelict boats on 

G-Dock and maintenance was falling 

behind,” said Orosz. “It was time to 

make a change.” 

Despite the affluence of the area, 

there is a shortage of large slips. “Over 

the years we’ve had enquiries from 

large-boat owners looking for space,” 

said Orosz. “So we turned G-Dock into 

a side-tie moorage for superyachts.” 

“The new dock solves the crosswind 

problem,” said Orosz. “One thing is sure. 

The changes will give us enormous 

flexibility and we anticipate better 

revenues than what we had before.” 

San Francisco is known for culture 

and Italian food but not for superyachts. 

Orosz planned accordingly. “We 

targeted smaller superyachts,” said 

Orosz, “around 98ft (30m); although 

we can moor larger. Again, we love the 

flexibility. If we don’t have a 98ft boat we 

can tie two at 49ft (15m), and we have 

more places to put multi-hulls.” 

In a manner similar to Elliott Bay 

Marina, G-dock was converted by 

disconnecting finger piers and bolting 

them alongside the main walk. The 

30-year old electric system needed 

upgrading in any case. MBYH installed 

a robust power system with more power 

from shore. 

“The simplicity of the waler system 

was crucial,” said Orosz. “The throughrod 

channels lined up. If the docks had 

been cable or hinge connected it would 

have been too costly and difficult to 

reconfigure.” 

MBYH has a five-year contract to 

host the on-the-water portion of a new 

boat show called Strictly Sail Pacific on 

G-Dock. “A complete renovation would 

be the ideal,” said Orosz. “This was a 

practical step we could do right away.” 


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Westhaven Marina, 

Auckland, New Zealand 

Westhaven Marina has two sister 

marinas named Viaduct and Silo, 

all publicly owned by the Auckland 

Council. Panuku Development 

Auckland develops and manages 

NZ $1 billion in land, buildings and 

marinas for the Council. With more 

than 2,000 slips, Westhaven and 

its sisters form the largest marina 

in the southern hemisphere. 

Silo, the newest, was built in 

2012 entirely for superyachts. 

An unlikely name for a luxury 

superyacht marina, Silo is at the 

site of a wharf and cement plant, 

now a park. 

Dedicated superyacht facilities 

are frequently privately owned. 

Rybovich in Florida and YCCS 

Costa Smeralda come to mind. 

The economic, political and social 

reasons for that I leave to the 

reader, but clearly the Auckland 

Council intends to capitalise on 

superyacht opportunities. Silo 

opened in 2012 to immediate 

success and was expanded in 

2014. There are side-tie berths from 

50m (164ft) to 140m (459ft) with 1m 

(3.2ft) freeboard and a 1,000A power 

system. 

“The New Zealand marine industry 

approached us about the need for 

superyacht moorage above 50m (164ft),” 

said Tom Warren, general manager 

marinas. “The wharf at the old cement 

plant was identified and the cement 

plant relocated to allow for a marina. We 

built a trial with four floating superyacht 

berths. That filled up straightaway, and 

more large vessels wanted moorage 

than we could supply. We built additional 

berths and now have eleven at 90m 

(295ft), with the flexibility to cater to 

a 140m (459ft) superyacht, which we 

have done. We have secured funds to 

reconfigure one pier to 137m (449ft).” 

Why all the interest in taking 

superyachts to Auckland? “Vessels 

cruising the South Pacific need a place 

to shelter from November to March 

during hurricane season,” said Warren. 

“Many have been at sea a long time 

and need work, engine work or to 

rebuild generators. Sailing vessels need 

their rigs pulled. We have Southern 

Spars as a tenant, one of the best.” 

“New Zealand is boating mad,” he 

continued, “so the boating infrastructure 

and the cruising possibilities are 

endless. Given the tense world 

situation, New Zealand is a safe place 

to take a superyacht. We have an 

experienced management team with 

lots of boating experience, and we 

listen to the market. We’re pitching 

Auckland as the site for the 2018 

ICOMIA World Marina Conference.” 

Hamilton Island Marina, 

Queensland, Australia 

Hamilton Island, the largest inhabited 

island in the Whitsundays, is located 

in the heart of the Great Barrier Reef. 

First developed in the early 1980s, 

the island was purchased in 2003 by 

Australian winemaker, yachtsman and 

philanthropist Bob Oatley. A series 

of redevelopment projects included 

new infrastructure, hotels, private 

living communities, a yacht club and 

a PGA championship golf course. 

Environmental systems were installed 

to sustain the pristine environment. 

A 251-berth marina was developed in 

the well-protected harbour in the early 

1980s. 

Hamilton Island is now a fully 

integrated resort, the largest in 

Australasia. The Audi Hamilton Island 

Race Week yacht regatta takes place 

in August. It is the only island inside the 

Barrier Reef with its own commercial 

airport. 

A test concept to replace five 

smaller slips with superyacht 

docks at Elliott Bay Marina 

was such a success that 

32 slips have now been 

reconfigured. 

Slips varied from 12m (39ft) 

to 40m (131ft) but, as in other 

places, boats became larger. 

“We had an 82% occupancy 

rate,” said David Boyd, 

general manager operations. 

“Vacancies were mostly in 

the smaller slips and we were 

turning away people for larger 

slips. We reconfigured smaller 

slips to build larger ones.” 

Jon Hatton, engineer and 

project manager, added, “we 

are an Australian version 

of a superyacht marina but 

without 100m (328ft) boats as 

in the Mediterranean. A 40m 

(131ft) boat is a superyacht 

in our market. We have a tidal 

range in the Whitsundays 

of about 5m (16.4ft), so 

Med-moorage would have 

been impossible. We installed Unifloat 

concrete floating docks with long, deep 

piling.” 

“We have eight new 40m (131ft)-long 

by 11m (36ft)-wide berths with finger 

piers,” Hatton continued. “The new 

docks opened last week. We increased 

electrical service throughout the marina 

to provide power for larger boats. We’re 

in a protected harbour and we don’t see 

much wave action, so the freeboard in 

the new slips is 400mm (15.7 inches) to 

match the rest of the marina.” 

“Guests can land at our airport and 

within five minutes be on their boat,” 

said Boyd. “There are seven flights per 

day to Melbourne, Sydney, Brisbane 

and Cairns. We’ll pick guests up at the 

airport, help them provision and book 

their activities. We treat our marina 

guests with personalised attention the 

same as VIP hotel guests.” 

Boyd estimates that 80 to 90% of his 

marina guests are Australians and the 

rest international visitors. “Australians 

will travel a thousand miles and leave 

their vessels here for the season,” 

said Boyd. “Some leave them yearround.” 

He predicts the new superyacht 

moorings will increase the number of 

international visitors. 

Robert Wilkes writes about the marina 

industry from his home in Bellevue, 

Washington, USA. 


For all administrative and technical questions: 

» Contact: Town of ANTIBES - Direction de la Commande Publique - Monsieur Guillaume BLAIS 

Email: commandepub-act.deleguees@ville-antibes.fr 

Tél. : +33 (0)4 92 90 52 76 

» The full consultation file is available online (to download) on the public tenders platform of 

the Alpes-Maritimes region: e-marches06.fr 

» Within the context of consultation, tours are programmed but must be reserved in advance. 

These tours will take place at 1.30pm from the Harbour Master’s Office on: 

 

 

 

 

» The information is also accessible on the Port Vauban web site: portvauban.net

Port Vauban 

An invitation to administer, 

manage and develop 

Port Vauban, Antibes. 

A 

 

 

 

 

 

 

 

 

The Town of Antibes intends to make Port Vauban into a global paradigm of ports. To achieve this goal, proposals are invited for the 

Outsourcing of Public Services and development of Port Vauban into the Port of the third millennium centred on these three 

aspects. 

 

access point to the Mediterranean. The development of service levels will be based on innovative information technologies 

to meet the high demands of its visitors. 

 

 

and other awards. 

 

 

and commercial activities linked to the port.


Alessandro 

Menozzi 

Home from home in 

scenic Liguria 

The development of Porto Mirabello in Liguria, Italy, owes much to radical 

thinking. Offering top notch resort services and 1,107 berths, it is one of the 

best marinas in the Tyrrhenian Sea. As the highest number of superyacht 

yards in Italy are to be found in a stretch from Genoa to Livorno, it is perfectly 

located and it also benefits from a tax incentive as it is officially recognised as 

a marina ‘resort’. In Liguria this means it enjoys 10% VAT status, a benefit only 

available in a few Italian regions. Donatella Zucca reports 

Located on a purpose-built artificial 

island off the city of La Spezia, Porto 

Mirabello helps fuse great yachting 

opportunities with the strong coastal 

seafaring and shipbuilding traditions of 

Lunigiana, an area that is a cocktail of 

natural, historic and artistic influences 

from both Liguria and Tuscany. 

Porto Mirabello took just two years 

to build and opened with a 60-year 

state concession in 2010. It is a crown 

jewel for the city and is connected to 

the mainland via Thaon Revel, a 156m 

(512ft) long scenic bridge. 

The project was realised so swiftly 

thanks to Alessandro Menozzi, CEO 

and major shareholder of Industrie 

Turistiche Nautiche SpA (ITN), the 

builder/operator of Porto Mirabello. 

ITN adopted the development from 

the beginning, defied the economic 

crisis and slow bureaucracy, and built 

a marina that had been mooted 40 

years earlier as part of a regional 

regeneration plan. 

ITN’s Emilia-based entrepreneurs 

invested around €140 million in its 

unique construction. It is the only 

marina in Italy to be created entirely 

on water and is thus able to offer large 

berths and generous slip access; 

a welcome comfort for both 

guests and operators. Its 10% 

VAT concession also makes it 

far more financially attractive to 

visitors. 

Generous 

infrastructure 

Harmony, best technology, 

space and safety are key elements in 

the design. The principal docks stretch 

from 25 to 35m (82 to 115ft) in width 

and water depth varies from 5 to 8m 

(16 to 26ft) according to area and size 

of mooring. Vessels of 12 to 130m (39 

to 426ft) can be accommodated at 

varying pontoons or newly installed 

Ingemar fixed wharves. The nautical 

infrastructure and waterfront property 

are a harmonious blend of hightech 

elements and natural products 

like wood and other local materials. 

Safety is ensured by a 620m (2,034ft) 

breakwater, positioned two miles away 

on a west/east axis to protect the 

marina entrance. 

The marina is divided into two 

sections. The first has 407 berths, 

around 100 of which were built 

specifically for superyachts of 40 to 

130m (131 to 426ft). Thirteen of the 

berths, for yachts above 50m (164ft), 

are positioned on the outer side of the 

main pier. The second section, offering 

700 berths for boats under 14m (46ft), 

was developed in cooperation with the 

Port Authority and is arranged with 

13 floating docks also situated on the 

outside edge of the main pier. 

26 

www.marinaworld.com - May/June 2016


Varied services 

Porto Mirabello is unsurprisingly strong 

on services, offering video surveillance, 

Wi-Fi and two good fuel docks. It has 

ample car parking, restaurants, bars 

and a shopping arcade with 30 shops, 

and staff in the marina office provide 

high levels of customer service. Luxury 

is enhanced by a 25m (82ft) swimming 

pool, a large solarium, a yacht club and 

a heliport on the main pier. The latter is 

extremely unusual in Liguria due to the 

mountainous terrain. 

Large fixed piers purposely designed 

for superyachts reflect its commitment 

to the large yacht sector and a 

sophisticated security system with 

remote monitoring gives captains and 

owners peace of mind. This is further 

augmented by the fact that the marina 

shares its border with a military site. 

Superyachts have immediate access 

to high speed diesel refuelling at the 

main dock, which delivers at 500 litres/ 

min (110 gallons/min) and unleaded 

petrol and diesel fuel is also dispensed 

at a service station. 

Reserved access, parking spaces 

and nearby garages are all available 

for superyacht use. The concierge 

offers personalised services for owners 

and crew, such as helicopter flights, 

courtesy cars and shuttles to and 

from the international airports and 

nearby airstrips for private jets. Local 

companies specialising in crew services 

are located on the main bridges. In 

addition to parking spaces immediately 

in front of each berth, there are 1,300 

covered and open parking spaces and 

a garage for 287 vehicles. 

The onsite yard can haul and launch 

vessels up to 700 tons and offers plenty 

of boat storage space, a sail repair 

service, steel and glass fibre hull repair 

workshops and other traditional repairs 

and services. A dedicated team is 

available every day of the year to help 

with any boating problems. 

Enhancing 

visitor 

experience 

Porto Mirabello offers 

extra services and 

lowest fees for seasonal 

guests and takes great 

pride in protecting the 

environment. Marina 

staff will help visitors rent 

scooters, bicycles, luxury 

cars, courtesy electric cars 

etc., and catering services 

are available for onboard 

dining. Via the local helicharter 

companies, visitors 

can access places of 

special interest as well as airports. 

The marina has partnered with a 

loan company to develop a customised 

funding formula called Easy Berth that 

protects mooring fees from price list 

increases. 

Mirabello has drafted guidelines for 

boat owners to encourage them to 

follow best practice when it comes to 

the environment in the marina and out 

at sea and since 2014 it has held a 

Blue Flag for tourist ports. Maximum 

environmental compliance is also being 

adopted in the ongoing construction of 

a complex of 11 luxury visitor suites, 

which have views across the Gulf of 

Poets and the city of La Spezia. 

Speaking to Menozzi 

President and entrepreneur Alessandro 

Menozzi has an excellent team at 

Porto Mirabello, including manager 

Daniela Pellini who took over direction 

of the marina in 2009 after 16 years 

at Porto Lotti, and vice president 

Massimo Caltelli who brings extensive 

shipbuilding and offshore experience. 

Porto Mirabello, located as it is 

within a popular tourist spot, is always 

likely to appeal to visitors but Menozzi 

seeks permanent berth holders as 

the first priority. “Our vocation is to be 

a home port and to work with crews 

and owners all year round,” he says, 

confirming that 60% of berths are 

already occupied by long term berth 

holders and around 15% taken up by 

visitors. 

In order to create a home from home, 

the marina’s most important mission 

in coming years will be security but 

enhancing leisure facilities is also high 

on the agenda. “This summer we will 

open an English pub to add to our other 

amenities. I personally went to England 

to find out how to set this up properly 

so that the crews of large yachts, who 

are mostly British, can have a real pub 

experience. Also, in September, we are 

opening a captains-only gym and we 

are also creating a crew concierge to 

offer contacts and services specifically 

to crew members to make them feel at 

home.” 

Supplies for large yachts are also 

available but less of a personal 

mission. “Last year we opened Versilia 

Supply Service,” Menozzi confirms. 

“However, supplies are not a business 

for us. We prefer customers to choose 

their own.” 


For all administrative and technical questions: 

» Contact: Town of ANTIBES - Direction de la Commande Publique - Monsieur Guillaume BLAIS 

Email: commandepub-act.deleguees@ville-antibes.fr 

Tél. : +33 (0)4 92 90 52 76 

» The full consultation file is available online (to download) on the public tenders platform of 

the Alpes-Maritimes region: e-marches06.fr 

» Within the context of consultation, tours are programmed but must be reserved in advance. 

These tours will take place at 10am from the Harbour Master’s Office in Port Gallice on: 

 

 

 

 

» The information is also accessible on the Port Gallice web site: port-gallice.fr

Port Gallice 

An invitation to administer, 

manage and develop 

Port Gallice, Antibes. 

Antibes, a historical town with a wealth of outstanding archi- 

 

sailors from all seas. Port Gallice was inaugurated in 1967. 

 

 

the Lerins Islands (2.5 miles) and the towns of Cannes, Monaco, St 

Tropez and Nice with its international airport. 

 

 

 

 

The Town of Antibes is intent on continuing its development and 

making Port Gallice the Port of the third millennium, oriented 

 

 

development, with advanced information and environmental 

 

 

heart of Cap d’Antibes. 

The Town of Antibes intends to make Port Gallice into a global 

reference point of ports. To achieve this goal, proposals are invited 

for Outsourcing the Public Services and the development of the 

Port into the third millennium centred on these three aspects. 

Port Gallice will be the natural interface between Antibes, 

 

levels will be based on innovative information technologies 

to meet the high demands of its visitors. 

 

becomes an outstanding example of sustainable development 

and continued certification “Ports propres” (Clean 

 

awarded in 2014, and other awards. 

 

 

strengthening its nautical sector and its attractiveness to 

 

ities and commercial activities linked to the port. 

 

facilities within the 6,600 m2 perimeter of maritime public land 

adjoining the port area, subject to restrictions.


Launching Anguilla on 

the superyacht circuit 

A new luxury marina on the island of Anguilla in the Lesser Antilles will 

offer new mooring opportunities for superyacht charters and other visitors. 

Development responds to a chronic need for new berths in the region and will 

put Anguilla on the cruising circuit for the first time. Jeffrey Boyd reports 

Neither the global recession nor the 

stock market slides nor the disappearance 

of personal wealth has put a serious dent 

in Caribbean charter and yacht traffic. 

The yachting industry, which has been 

exhibiting consistent growth over the 

past few years, is being fuelled by an 

increasing desire for more active leisure 

holidays by the affluent. In addition, there 

is a growing interest in short-break and 

multi-centre trips (i.e. trips that combine 

yachting and/or sailing with some other 

land and sea-based activity). 

The demand for active leisure 

vacations calls for a fleet of charter 

yachts - large private or ‘super luxury’ 

yachts in the size range of 79 to 

230ft (24 to 70m) - that is growing in 

number and size. The 2015 Global 

Yacht Order Book indicates there are 

currently approximately 757 such 

yachts under construction worldwide. 

These are primarily over 100ft (30m) in 

length and will be added to the fleet of 

approximately 2,200 that are already in 

service worldwide. 

Expansion of the large luxury yacht 

fleet comes at a time when the berth 

count, support facilities and resorts 

located in the most popular destinations 

are unable to accommodate them. 

Facilities have not even come close 

to keeping pace. When cruising in the 

Leeward Islands region, the average 

megayacht charter will only be able to 

tie up and dock in either St Maarten or 

St Barts if a prior reservation has been 

A new marina at Altamer Resort will 

deliver much needed berths and prestigious 

waterfront property. 

made as during the peak season most, if 

not all, marinas are fully booked. 

Enter Anguilla 

The newest and most welcome 

response to the influx of large charter 

yachts is soon to be found in Anguilla. 

Anguilla is situated just to the north of St 

Martin and approximately 250 miles east 

of Puerto Rico and, although an island 

paradise, cannot currently offer dockage 

for any yachts. There are simply no 

marinas. As a result, yachts bypass the 

island completely or are forced to anchor 

off the beaches in an unsheltered cove 

for very short periods of a day or so. 

Visitors use dinghies to reach limited 

landing areas. The lack of facilities is a 

major inconvenience and has prevented 

the island from becoming a stopping 

point for charters and the luxury tourism 

they deliver. 

Dramatic change will arrive in the not 

too distant future when a new luxury 

five-star marina opens at Altamer Resort 

at Shoal Bay West. With capacity to 

host yachts up to 300ft (91m), Altamer 

will serve as the official port of entry to 

Anguilla and solve the island’s berthing 

problem by providing the highest 

calibre slips, support services and 

resort amenities. The resort will also 

be expanded and upland residential 

properties built. 

Jeffrey D Boyd 

As a yacht charter destination, 

Altamer will be able to service and 

provision yachts while offering marina 

guests the use of all the resort facilities 

including concierge services. 

Opening up the market 

While the marina is not envisaged as 

becoming the home port for a significant 

number of megayachts, the proximity 

of the site to the Caribbean cruising 

grounds and the general allure of Anguilla 

and the Altamer resort itself dictate 

that mooring space for megayachts be 

integrated into marina plans. These will 

command premium prices and create 

significant demand for resort services. 

Aside from this, large numbers of 

mid size cruising and fishing vessels 

typically of 30 to 60ft (9 to 18m) depart 

Puerto Rico for various destinations 

in the region (especially the Virgin 

Islands) during the summer months. 

Some of these could well find their way 

to Altamer, providing critical off-season 

revenue to the marina facility. There 

could be additional benefits when the 

residential aspect of the plan comes on 

line as, although the Caribbean has a 

healthy winter sailing trade and there 

are a number of highly rated superyacht 

marinas on islands that include 

Barbados, St Lucia and Antigua, few 

offer an integrated residential aspect. 

Focus on property 

Marina resorts also attract large numbers 

of people who don’t own boats but who 

want to live in a waterfront location. At 

Altamer Marina, residences overlooking 

the marina will have sought after views 

and the convenience of a central location 

adjacent to the restaurants, retail and 

nightlife. The views from seaside villas/ 

homes situated on the south facing 

peninsula with the marina basin to the 

rear and the open ocean to the front are 

literally ‘million dollar vistas’, which cannot 

be re-created. 

The Altamer Resort complex will 

include 740,000ft² (68,748m²) of upland 

space, which is currently earmarked for 

a 164-unit resort type community and 

a duty-free shopping and restaurant 

promenade. The project will be the first 

of its kind for the island. 

Jeffrey D Boyd is chairman and CEO of 

Marine Management & Consulting and 

Anaconda Holdings Ltd. 

30 


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J0022xx_Pacsoft_Marina World Half April 2016.indd 1 

21/04/16 3:06 pm

MANAGEMENT SOFTWARE 

John Camp 

Mobile technology – 

reshaping businesses 

around the globe 

by John Camp 

Over the past few years, mobile technology, the Internet and customer service 

have converged to the point where marinas and their customers can now 

communicate in ways that were inconceivable just a decade ago. The focal 

point of this new world is of course the Internet, which since the beginning 

of this century moved into the mainstream of business with a speed that 

surprised even the most visionary of people. For marinas, this new mobile 

age will be helpful for the most part; it will make many mundane tasks easier 

and faster, as well as create time for the key customer-facing activities that 

improve service levels and drive business forward. 

Like most businesses, marinas 

and boatyards spend a lot of time 

communicating – with employees, boat 

owners, other customers, contractors 

and suppliers. It stands to reason, 

therefore, that improving the efficiency 

of how a marina communicates will have 

an impact on its competitive advantage. 

Along with communication, the marina 

sector just like most other business 

sectors, wants to do more with less. The 

pressures to improve the way marinas 

work are relentless and everywhere. For 

example, across the world, the average 

age of boat owners, we are told, is 

getting older. This means at some point 

soon, if not already, marinas will have to 

work harder to win more business and 

generate new revenue streams. Faced 

with situations like this and the threat 

posed by potential customers choosing 

other recreational activities, successful 

marinas must continuously work smarter 

and find ways to drive out inefficiency 

and at the same time offer new services. 

Customer expectations 

Customers of today are increasingly 

demanding partners, not as remote as 

they once were. Technology, especially 

through mobile devices, has given them 

immediate access to unprecedented 

choice, with a tremendous amount of 

information available. We cannot afford 

to ignore these changing customer 

expectations, which impact our 

customers, the marinas. The marinas 

need systems, which apart from freeing 

up time, help them understand and 

anticipate what their customers want, 

focusing on customer retention, loyalty 

and service excellence. 

At HavenStar, we’ve learnt that the 

only way to evolve marina management 

systems is with customer involvement. 

For example, one of the challenges we 

face is that nearly all marinas require 

a degree of customisation. In other 

words, it doesn’t make business sense 

to design and offer a one-size-fits-all 

marina management software system. 

Most marinas that are big enough to 

need a management system, want 

one that mirrors the way they work and 

exchanges data with their customers 

and own business applications, many 

of which are unique. At the simplest 

level that means exporting data into 

applications that enable marinas to 

easily create text alerts, emails, letters 

and documents for customers, as well 

as powerfully analyse data. At a more 

complex level, the exchange of data 

can involve a real time interface with 

fuel dock management, access control 

systems and membership schemes. 

Another essential collaboration 

for HavenStar is with metering 

solution providers such as Rolec and 

Meter-MACS. Much of the current 

development allows marina customers 

to enter their bank details once, agree 

to an automatic top-up and then do 

nothing more in order to use the 

service. This is a good example of 

doing more with less and at the same 

time giving boat owners and other 

customers better service. 

In The New York Times last year I 

read there are now more mobile phones 

in use in the world than toothbrushes, 

with over 4.8 billion people owning a 

mobile phone compared with 4.2 billion 

owning a toothbrush! Whether that 

statistic is true or false, what is true is 

that mobile Internet use is at an all-time 

high and will continue to rise, with 

current surveys saying that over 60% 

of cell phone users worldwide go online 

using their phones. While desktop PCs 



remain a popular method of Internet 

use, there is no denying that it appears 

mobile devices will become the 

preferred choice to access the Internet. 

Provided the marina data is protected 

and with reliable Internet connectivity, 

this means that many marina 

employees have already moved from 

being tied to a desktop or laptop PC to 

connecting to the marina management 

system from anywhere. 

Comms on the go 

With greater coverage and relative 

decreases in the costs of Wi-Fi, 

cellular and high-speed Internet 

access, the use of smartphones and 

tablets for working in-and-around the 

marina and boat yard is becoming 

common place, ranging from meeting 

customers on the water and at the 

dockside, carrying out muster checks 

and dock walks, to taking meter 

readings for pontoon services such 

as water or electricity; all accessing 

and updating the incumbent marina 

management software. Whilst 

technological changes in the last ten 

years or so have made a lot of faceto-face 

communication unnecessary, 

in the case of marinas, mobile 

technology and Internet connectivity 

is freeing up staff to give a more 

personal service. Tablets and mobile 

devices don’t mind being moved, 

customers do! 

With the continuous innovations 

in cloud-based information storage 

security, marinas are gradually moving 

away from keeping data on-site. Most 

multiple site marinas now opt for an 

internally managed hosted solution, 

i.e. one that allows information such 

as customer and boat records to be 

shared between individual marinas, 

giving clear benefits to customers and 

providing the marinas with information 

to offer exceptional personal service. 

With the associated cost of cloud 

offerings on a downward spiral, many 

single marinas are now opting to 

host their own customised marina 

management systems too. 

It is worth considering other kinds of 

digital transformation currently being 

seen in the marina sector. Many marina 

websites are no longer dominated by 

just type-written pages. In collaboration 

with marina management suppliers, the 

websites include customer portals for 

on-line contract renewals, statements 

and booking berths, all talking to the 

back office systems. Many boat owners 

and customers expect such services, 

so it’s important to react quickly to 

changing customer demands. 

Business Dashboards designed for 

mobile devices and collecting data from 

marina management systems, which 

provide a brief snapshot of the entire 

business, are becoming increasingly 

popular and mainstream. Nowadays it’s 

very easy to customise such screens 

to suit the marina and make it available 

on any device, in any location with an 

Internet connection. Such technology 

makes it easier to raise the right 

questions, which, when answered, lead 

to more informed decisions. 

Time to integrate 

More than any single technology, 

marinas need to continuously consider 

the integration of systems that will allow 

them as a whole to move quickly as the 

marketplace changes. For example, we 

are seeing more web services and Apps 

developed for boat owners, such as Blue 

Water App in Europe and Snag-A-Slip 

in the United States. For participating 

marinas, these allow boat owners 

to search for and reserve berths in 

minutes. Sooner or later this new market 

place will consolidate and, provided 

it takes off, marinas may feel that for 

sound business reasons they have to 

sign up to this new sales channel. 

At the end of the day, a marina 

business is no different from any 

other. It’s all about getting things 

done, creating value and delivering 

products and services to boat owners 

and customers in a rapidly changing 

technological environment, ruled by 

the ruthless and often brutal discipline 

of competition and profit and loss. The 

good news is that the best way to find 

out what someone wants is to talk with 

them, and for marinas this new mobile 

age should give them the technology to 

do just that. 

Contact HavenStar/Star Computers Ltd 

in the UK on email: 

marinainfo@starplc.com 

36 


Image: Hull Marina 

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Erik Rulifson 

Focusing on the 

guest experience 

by Erik Rulifson 

Award-winning Marina Park in Newport Beach, California is owned and operated 

by the City of Newport Beach and, like any other waterfront development, it 

was a long time in the making. The goal of the development was to bring guest 

boaters from other areas into the Newport Beach peninsula for short visits, enable 

them to explore the idyllic location and bring additional revenues into adjoining 

businesses. In emulating the strategy of a well-run hotel by adopting real-time 

reservation software, the marina is well on its way to continued success. 

Constructed over the last three 

years, Marina Park is Newport Beach’s 

newest marina. Located in the heart 

of the area’s vibrant city beaches, 

dining, shopping and harbour-front 

promenades, it is a world class marina 

offering elegant charm and the relaxing 

lifestyle of beachside activities. 

In terms of build, it is a state of the art 

architectural dreamscape for the city. 

Featuring a wide open guest-friendly 

approach with windows adorning 

the walls, the focus is on waterfront 

activities. This approach minimises 

the transition from indoor to outdoor 

activities on the docks and surrounding 

areas. 

Features include a sailing centre for 

beginners and experts alike, which 

Marina Park is the newest marina in 

Newport Beach, California (above) and 

hosts various activities (right). 

attracts local sailors wishing to brush 

up on their skills, or beginners just 

getting their first taste of salt water 

sailing. Other 

amenities include 

The Lighthouse 

restaurant, a 

ten-acre park, 

children’s 

playground and 

fitness areas for 

basketball and other sporting activities. 

The Balboa Bay area, of which 

Marina Park is a part, has long been 

home to both sailors and power 

boaters. Traditionally focused on long 

term moorage, the area features many 

options for local boaters to permanently 

store their vessels. But for short term 

guest moorage, there were far fewer 

options available, especially for visitors 

from outside the area to the bay. One of 

the goals of the facility was to offer an 

affordable option for visiting boaters. 

Capturing visitors 

While promoting the marina via 

magazine and newspaper advertising 

was on the agenda, another approach 

was needed to capture and manage 

visitors. Shannon Levin and her staff 

at Marina Park developed a set of 


The Ultimate in Marina Management Software 

• Single or Multi-site • On premise or online • Multi-lingual support 

• Full Multi-currency transaction processing and reporting 

• Advanced contact relationship management – includes membership 

• Berthing efficiency and occupancy reporting 

• Deferred revenue and forecast analysis 

Options include: 

• Synchronisation with MS CRM 

(on premise or online service) 

• Integrated Website Bookings 

• Boat Yard Manager 

Handles all plant and 

job scheduling 

• Integrated EPoS 

•Pedestal integration 

(including Rolec, Meter-MACS, et al) 

•Dockside Manager 

Real time Smartphone or tablet 

connection 

Call us on: +44 (0)1923 246414 

Email: sales@starplc.com or visit our website: www.havenstar.com 

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DEALER CONTACTS 

Bahrain - Arabian Marinas 

Contact: Hussain al Matrook 

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A MarinaWare online reservation system 

gives Marina Park a hotel style booking 

service. 

PDF based forms for collecting the 

information needed to provide the 

appropriate level of service for a world 

class marina. Much like the repair and 

boat sales business model migrated 

to automobile business practices in 

the 1980s and 1990s, Marina Park 

decided to use the modern practices 

and techniques of upscale hotels. 

While simple in concept, this led 

them to conclude that an enhanced 

guest experience would require more 

attention to detail and an online real 

time reservation and billing system. 

In order to implement the hotel 

concept, Levin’s team looked for a 

software vendor that had a similar 

vision and had experience in the 

marketplace. After meeting with 

MarinaWare at the Marina Recreation 

Association of California’s annual 

conference, a working partnership 

was established. By leveraging 

MarinaWare’s 30 years of experience in 

the marina software market with a state 

of the art facility, the partners launched 

a plan. 

The guest experience was promoted 

to the forefront of the management 

systems and procedures. This started 

with an online reservation system that 

allows boaters to choose the dates 

of their visit and the exact slip they 

want. Once the slip is selected, the 

customer enters credit card information 

and pays the deposit for the upcoming 

stay. To complete the reservation, the 

boater agrees to the marina practices/ 

policies and a PDF confirmation letter 

is emailed. The design of the software 

allows individual slips to be booked in 

the same way as airplane seats. This 

allows for tighter control of the dock and 

minimises last minute shuffling of boats. 

Most other marina reservation 

systems involve an email to the 

marina, a response from the operator, 

a payment process and then a 

confirmation notice. In a best case 

scenario, this can take up to 15 or 20 

minutes. 

What Marina Park needed was to 

have online status of all the available 

guest slips, all the time. This would give 

the Internet guest the same view as the 

marina operator. As each booking is 

made, a slip is marked as reserved and 

its availability is removed. This is very 

similar to the way an airline books seats 

on a specific flight or a venue sells 

seats for an event. An added complexity 

exists when the length, beam, draft and 

electrical requirements are considered. 

But by having guests enter the specifics 

of their requirements, time and effort is 

reduced for the marina staff. 

The customer saves on time and 

effort too. Because of the real time 

nature of the software, boaters do not 

have to wait to hear back from the 

marina by phone, text or email. They 

receive the email confirmation letter 

and are assured of their space within 

seconds of making the reservation. 

Of course ‘taking’ the reservation 

is not as important as ‘holding’ the 

reservation. There is nothing more 

frustrating than arriving at a facility to 

find your reservation has been ‘lost’. 

With a written confirmation letter and 

corresponding reservation number, 

there are no angry customers with ‘lost’ 

reservations. 

Hospitality extras 

Once boaters arrive at the marina, they 

are met on the dock by staff armed 

with a wireless device. By utilising the 

wireless pad to access the marina’s 

central reservation system, the member 

of staff can confirm the customer’s 

information and check the boat into 

the reserved slip. During this process, 

security access cards and information 

about local restaurants, parking, current 

events, activities etc., are also provided 

to the guest. To further ease the burden, 

the well-lit walkways and signage are 

pointed out so that the route to the 

showers, toilets and laundry facilities, 

and details for handicapped access, is 

clear for all customers. This is the start 

of the concierge service that travellers 

have grown to expect when they stay at 

a well-run hotel. 

During the course of any visit, 

additional charges can be billed to the 

customer’s account. This can include 

power, extra lines, cords or other 

necessary items from the office. When 

guests make the initial reservation and 

set up accounts, the marina keeps the 

credit card details on file. This card 

is then used for any charges while 

the boat is at the dock. It also has the 

added convenience of being used 

during the check-out process. Many 

times after the boat has left the dock, 

the meter is read and the electricity is 

billed to the customer. Again utilising 

the hotel model, the card on file is 

charged for any unpaid items and the 

customer account is reconciled by the 

marina operator. 

After the initial account creation and 

visit to Marina Park, the customer can 

continue to make reservations for future 

visits. This includes the ability to use the 

same credit card to book multiple slips 

over different dates and thus helps the 

marina to generate reliable, consistent 

repeat customers - the basis for long 

term growth in a guest oriented facility. 

Erik Rulifson is the principal at 

MarinaWare, marina management software 

specialists based in WA, USA. He can be 

contacted on email: erik@marinaware.com 


SETTING THE STANDARD 

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The Viking Systems team worked closely 

with BWML to customise the cloud-based 

Harbour Assist system. 

Photo: Simon Burt Photography 

BWML opts for 

real-time control 

A new award-winning management software system called Harbour Assist has 

been adopted by British Waterways Marinas Ltd (BWML) for implementation at 

its 19 inland and coastal sites as of September this year. 

Developed by Viking Systems in 

Cornwall, Harbour Assist uses tailormade, 

cloud-based technology to give 

operators of harbours and marinas 

complete, real-time control. 

The software lets operators and 

managers control everything from their 

mobile device or computer, from on-thewater 

payments to financial reporting. 

Customers and visitors can also log 

in from any device to manage their 

accounts and make payments. 

The highly secure software has 

already been successfully deployed at 

facilities in Dartmouth, Padstow, Fowey 

and Torquay. 

The new software was selected 

because it is fully integrated and thus 

able to support all aspects of BWML’s 

business. “The use of cloud technology 

was key for us as it provides universal 

access and connectivity in any location, 

helping us deliver improvements 

to customer service,” said BWML 

operation director, Darren Bramhall. 

“I was also impressed as to how 

additional features could be developed 

within Harbour Assist, allowing us 

to consolidate features that would 

provide additional benefits to our 3,000 

customers in ways of communication 

and ease of payment.” 

Nick Gill, commercial director 

of Viking Systems, explained the 

customisation. “We’ve worked closely 

with the BWML team to ensure 

the software suits both their needs 

and those of their customers. We’re 

delighted to be on board with one of the 

UK’s largest marina operators.” 

Gill was also keen to stress that 

Harbour Assist isn’t just a solution for 

large marina groups. “The software can 

be scaled to suit virtually any size of 

operation,” he emphasised. “Dartmouth 

uses Harbour Assist to manage in 

excess of 2,500 berths but many of 

our clients operate a maximum of 200 

berths and find Harbour Assist an 

ideal way to manage their day-to-day 

operations.” 

“As well as managing visitor and 

annual berths, the software is fully 

integrated, letting you schedule and 

account for all the main marina or 

boatyard tasks. For example, annual 

inspection and maintenance, customer 

communications, waiting lists, liftouts 

and scrub-downs, hard standing 

ashore, drystack berthing, electricity 

metering and invoicing, fuel services 

and parking.” 

By using GPS technology to map 

the marina or harbour and an easyto-use 

layout, managers can stay in 

control whether they’re in the office, in 

the yard or on the water. The sales and 

development team work closely with 

each client to match the system to their 

needs. And as with BWML, this can 

mean developing new functionality to 

meet their requirements. 

Gill explains the ethos of Harbour 

Assist as “offering a cost-effective 

solution for everyone, from independent 

marinas to high-traffic coastal ports to 

harbours servicing small fleets”. 

“A lot of harbours and marinas use 

outdated and server-based systems 

that aren’t integrated, which can lead to 

huge inefficiencies both in terms of time 

and money. A lot of current solutions 

tend to be one-size-fits-all affairs, so 

there was a clear gap in the market for 

something more efficient,” he added. 

Contact Harbour Assist in the UK on 

email: info@harbourassist.com 


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Integrated solution for 

multiple activities 

A Successful Software marina management system installed in 2014 at Red 

Sea Marina in Saudi Arabia, has streamlined the management of diverse 

marina operations. 

Red Sea Marina, which opened in 

1987, sits on the bank of Obhor Creek 

some 24km (15 miles) north of Jeddha 

and is the boating hub for the region, 

offering 561 wet and dry berths and a 

full service boatyard. 

The management software is in use 

to control all marina and yard services; 

a boat repair centre which offers repair 

and refit for vessels up to 65m (213ft); 

a chandlery store with in excess 

of 24,000 products; a boat charter 

operation; boat sales business; and a 

scuba diving centre that provides diving 

lessons as well as selling and renting 

out dive equipment. 

“At first, each department in our 

marina worked separately on different 

forms of Excel sheets,” explained 

marina manager Benjamin Gharbawi. 

Marina on the map 

Using its experience in marine digital mapping and mobile and web App 

development, Italian company GEC is gaining customer ground with its 

Marina Service website information and marketing tool. 

GEC, via the global ActiveCaptain 

database, brings a website to life 

by replacing static and sometimes 

pointless information with an 

interactive App that enables potential 

customers to explore all your 

services. 

Most customers will 

approach your marina from 

the water, which makes a 

detailed vector nautical chart 

far more useful than a static 

street map. GEC can overlay 

specific information on top of 

the chart to indicate the exact 

position of mooring buoys, 

transient berths, fuel dock, restaurant, 

slipway/ramp etc. 

If you offer swing moorings and rely 

on a launch to ferry visitors to and 

“It was so difficult to control the work or 

achieve integrated performance that, as 

a solution to this problem, we contacted 

a local software provider. But the result 

was very disappointing and we spent a 

lot of money and time to no avail.” 

The next step was to seek out help 

from Successful Software, a company 

formed in Greece in 1991 to offer 

specific marina-focused technology. 

Via its ‘Successful Marina’ product, the 

company offers a comprehensive, multilingual 

suite of solutions based around 

a core management module. Optional 

modules that cover every marinarelated 

area of business operation can 

be integrated, making it the ideal choice 

for Red Sea Marina. 

“Successful Software transformed 

our isolated departments into one 

integrated entity and is helping us to 

improve our performance and enhance 

our customer relations,” Gharbawi 

commented. “Successful software is a 

successful investment for any marina. I 

highly recommend the team, especially 

for demanding projects.” 

Successful Marina is constantly 

being updated with new features as 

John Barbanus and his team respond 

to feedback from marina operators and 

customers. The open architecture of the 

software ensures it is easy to modify 

and enhance, and makes it highly 

customisable. 

Contact Successful Software in Greece 

on email: 

ibarbanas@ successful-soft.com 

from their boats, the position of the 

ferry point can be highlighted, and 

reservations for pick up/drop off can 

even be made in real-time to avoid 

queues. Transient berths can also be 

reserved ahead of time using a similar 

booking system. 

In addition to interactive viewing 

of the marina facilities and prices, 

viewers can read reviews and also 

write reviews whilst online thus 

creating an extra information resource 

and providing very useful 

insight for the marina owner/ 

operator. 

The GEC Marina Service 

has been adopted by various 

marinas in the USA and is 

also available to other boating 

related companies. 

Contact GEC in Italy on email: 

gghiggini@gec-it.com 


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Easily viewed on an iPad, 

Marina Master CRM software 

streamlines operations leaving 

staff with more time to focus 

on talking to customers and 

organising activities. 

Creating a new 

CRM culture 

Marina Master CRM, the Customer Relationship Management system 

developed by IRM of Slovenia, is designed to change the way marinas operate. 

It improves the management process for managers and staff but also improves 

the customer experience to give long term satisfaction and foster loyalty. The 

innovative modules, advanced services and cloud-based options are part of 

ongoing development of a customised solution that takes customer needs and 

requests into account; a vitally important factor in the rapidly changing marina 

environment. 

“Visiting a marina shouldn’t be about 

urgently needing to find a berth, fuel 

and a water pump, but an unforgettable 

holiday experience,” says Marina 

Master president, Tone Britovsek. 

Today’s customers expect better 

service and are looking for more 

personalised, rather than generic, 

solutions to meet their needs. They 

are more easily disappointed, are 

becoming more demanding in terms of 

digital technology and are more likely to 

switch from one marina to another. 

“Getting new customers is five to ten 

times more expensive than keeping 

existing ones,” warns Marina Master 

CEO, Irena Cadez. “If a marina wants to 

grow in a competitive market it needs to 

focus on its customers, systematically 

following them and understanding their 

needs in order to achieve long-term 

customer relationships.” 

The CRM works for both staff and 

customers. Marina customers receive 

added value and benefits because they 

can communicate freely and flexibly 

with the marina. They can order basic 

services (check in, check out, payment 

per consumption) or extended services 

according to their individual needs 

and expectations (boat 

lifting or just newspaper 

on arrival) anytime and 

anywhere, quickly and 

simply from their mobile or 

tablet. Consequently, they 

have more time to sail and 

to enjoy holiday services, 

which leads to long-term 

satisfaction and a good 

relationship with the marina. 

They can also benefit from 

added value extras such as boat 

sharing, berth sharing, yacht club 

membership and other services. 

Marina staff benefit because they 

don’t need to check boat movements 

manually, enter new data, extend 

contracts and undertake other time 

consuming tasks as these are now 

automated. They have a complete 

overview of customer data, history 

and future reservations, internal/ 

informal notes and alarms, and can 

communicate easily with customers 

through email and SMS via a mobile 

device. Staff can organise campaigns 

and other marketing activities and 

thus have more time for added value 

activities and to talk to customers; an 

important investment when trying to 

improve relationships. 

Finally, the new CRM approach will 

improve marina management from the 

owner’s and manager’s point of view, 

offering complete control of marina 

operations and a real-time business 

overview of critical data (auditing 

trail, cash flow, statistics) from the 

personalised Marina Master interface 

anytime, anywhere, from any device. 

There is even a cloud-based solution. 

This results in improved processes, a 

rise in productivity, increased marina 

income and better branding. 

“The marina management solution 

that is flexible enough to develop 

continuously according to the needs 

of a marina and the latest trends will 

boost its competitive advantage and 

improve its reputation among existing 

and potential customers,” Britovsek 

concludes. 

Contact IRM in Slovenia on 

email: info@irm.si 



Chris Thomas 

New generation 

solutions 

by Cameron Kennedy 

With around 40 years of experience with software development under their 

belts, Chris Thomas and the team at Pacsoft have learnt much about the 

impact software can have on a variety of industries and businesses. According 

to the team, the marina and boatyard sector is actually one of the more 

complex business environments to navigate and Pacsoft has risen to the 

challenge with software solutions that simplify business life for management 

and staff and increase their day-to-day knowledge of the marinas they operate. 

and according to the land 

area available and the 

demographics of the local 

population and customer 

base. Sometimes the 

marina can be a ‘port 

of entry’ with requirements from 

local government and perhaps 

environmental compliance may arise 

too. Software systems also have to 

provide management solutions and a 

range of easy-to-use tools to simplify 

marina operations in different countries, 

cultures and in various languages. 

Empowering staff 

A key issue facing this very specialised, 

complex and sophisticated business 

area is the matter of staff training and 

the ease of use of a management 

system. As a business develops and 

hires new staff, regular and up-to-date 

training is a must. Several years ago 

Pacsoft determined that these factors 

were a major inhibitor in the industry 

While life can seem like a 

breeze on the marina, owners and 

managers need to keep on top of 

many things. Frequent water space 

rental turnover, drystack rental 

management, leasing ownership, 

Body Corporate management, 

utility management, car parking, 

accounting and finances, retail 

shop operation, boat moving 

and servicing, and compliance 

- the list goes on. Typically, the 

above business functions would 

be operated, administered and 

managed by a small number of 

staff, which could add up to big 

costs on the year’s balance sheet. 

The marina and boatyard 

business also varies considerably 

depending on where the business 

is located – e.g. coastal or inland, 

48 



and proceeded to develop features in 

its software, automating systems to the 

benefit of management and staff. They 

noted that many operators viewed IT 

training and IT systems as necessary 

evils and tried to minimise costs. 

However, the cost of not utilising an 

effective IT system can be much higher. 

Many marina managers are also 

tempted to shy away from hands-on 

use and tend to rely on junior staff to 

operate the system. This can reduce 

the opportunity to use a strong IT 

system as staff tend to be motivated 

to learn just enough to do their job but 

not to push themselves to utilise the 

full potential of the system - improving 

the business along the way. Due to a 

potential lack of knowledge of system 

capabilities, management can miss out 

on the real opportunities for improving 

the business operation, productivity, 

efficiency and management insight 

reporting. Marina managers who 

understand the potential and intricacies 

of their IT management systems are set 

to reap the business rewards. 

Thomas and the Pacsoft team believe 

that a good marina and boatyard 

system can significantly add value to 

a business operation by improving 

efficiency, providing flexible charging 

features and strong management 

reporting to assist decision-making and 

Key Performance Indicators (KPIs). 

Like any asset, the IT system needs 

regular maintenance and review, and 

arguably more so than other assets as 

the world of technology is constantly 

changing. Having gained extensive 

industry knowledge and experience 

from working with marinas and partners 

around the world, and understanding 

these IT constraints and realities, 

Pacsoft decided a fresh approach was 

needed. 

The New Generation 

Embracing new technology and new 

ways of doing things has always 

been a big part of Pacsoft’s business 

philosophy, so it embarked on 

redeveloping its PacsoftMMS system 

from the ground up. Critical to the 

redevelopment was retaining flexibility, 

sophistication, efficient processes and 

building a solution that focused on ease 

of use – assisting users and leading 

them through business operation rules 

and processes. As over 100 man years 

of development went into PacsoftMMS, 

a redevelopment was no mean feat, but 

the new software nonetheless moved 

forward to become Pacsoft NG (New 

Generation). It boasts built in features 

such as the ‘Visual Marina’ and the 

use of ‘Wizards’ to guide staff through 

processes like moving a boat from one 

berth to another. 

The Visual Marina displays a very 

realistic view of the marina and/ 

or boatyard where the maps and 

boats are to scale. This realistic 

presentation provides many business 

benefits including ease of use, fast 

and efficient access to information, a 

security guard view and at a glance 

arrival and departure views. The Visual 

Marina also features a simple berthing 

or hardstanding optimisation tool to 

reduce inefficient berth allocations, 

which can lead to lost revenue for 

marinas that charge based on vessel 

size. Another major benefit is the 

simple audit tool to make sure berths 

have not been double booked, to 

determine what boats are where, to 

ensure records have been entered 

correctly and to guarantee that 

management information is based on 

correct data. 

The ‘Move Boat Wizard’ is another 

key feature. A software wizard is an 

interface that presents the user with a 

sequence of dialogue boxes that lead 

him or her through a series of welldefined 

steps – turning the complex or 

infrequently performed into an easier 

process. The ‘Move Boat Wizard’ helps 

control any changes in fees payable, 

final readings on electricity and water 

meters, changes to security gate 

access, charges for car parking or 

other charges; and with a new berth 

can involve allocating new meters and 

implementing car park fees or other 

charges. What needs to be considered 

when moving a vessel from one berth 

to another can vary significantly for 

different marinas. Instead of staff having 

to remember what may need to be dealt 

with, the Pacsoft Wizard will identify the 

relevant items to consider and lead staff 

through the process ensuring the local 

business operating procedures are 

being followed. 

These two feature examples in 

the NG software can significantly 

improve the ease of use whilst 

meeting Pacsoft’s objective to help 

reduce training costs and enhance 

the benefits gained by the system 

use for the business. The company 

urges management to become more 

involved and knowledgeable about 

the capabilities of their management 

system and to be more demanding 

on their staff utilisation of the system. 

Treating your IT management system 

as a valuable business asset rather 

than a sunk cost is vital, along with 

regular staff training to maximise the 

potential for your business. 

Contact Pacsoft in New Zealand on email: 

chris@pacsoftmms.com 


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Reservation 

App in 

expansion 

mode 

US-based Dockwa, a software 

start-up in Newport, RI, has 

launched a cloud-based reservation 

management platform that allows 

marinas, yacht clubs and shipyards 

to process dock and mooring 

reservation requests with inventory 

management. 


Scribble expands 

software options 

As part of its drive to bring emerging technology to marina management, 

Scribble Software has introduced three new products: E-Signature 

Contracts; marinaGo mobile POS; and RentalH20. 

It takes just 15 minutes to set up a 

marina on the Dockwa platform and 

the company claims that marinas from 

Maine to the Bahamas have found 

that having their data centralised and 

organised through the reservation 

process can boost business. ‘Marinas 

have increased their operational 

efficiency and, as a result, increased 

revenue by as much as 17%, with one 

marina reporting its highest first-month 

The E-Signature Contracts App 

provides businesses with a fast, easy 

and effective way to deliver interactive 

digital contracts directly to their 

customer’s inbox. Utilising state-ofthe-art 

electronic signature services, 

customers can easily interact and 

sign contracts at will. The E-Signature 

service also allows marinas and 

service yards to automatically track 

document history, send reminders and 

receive signed contracts swiftly and 

securely. 

marinaGo mobile POS is ideal 

for fuel dock and mobile sales as 

it facilitates cash, credit card and 

house account sales transactions 

using mobile phones or tablets with 

full access to your customer list. 

With support for real-time credit 

card processing and house account 

ticket charges, the product takes the 

complete sales activity away from 

the counter sales clerk and out to 

wherever it is needed. 

Rental H20 is a completely new asset 

rental management solution designed 

specifically with marinas in mind. Ideal 

for the rental management of boats and 

guest accommodation, it streamlines 

the booking process from initial 

reservation to completion. The intuitive 

‘drag and drop’ design makes it very 

easy to manage all types of bookings. 

To support the growth of its 

business, Scribble has recently 

opened a new operations centre in 

Mechanicsville, Virginia. 

Contact Scribble in the USA on email: 

sales@posscribble.com 

revenue in history,’ the company says. 

In addition to increasing marina 

efficiency, Dockwa makes boating 

more accessible to a technically savvy 

demographic and Dockwa’s marinafocused 

travel content also connects 

boaters to marinas and harbours that 

are off the beaten track. Boaters are 

able to securely reserve dock space or 

a mooring directly from their phone or 

computer. The marina then confirms 

the reservation, collects payment and 

deposits the customer’s information 

into an intelligent database with a 

single click. 

After receiving an overwhelmingly 

enthusiastic response with its current 

footprint, Dockwa plans to expand its 

offering to include premium marina 

marketing, operations and analytics 

features, and continue its rapid 

expansion throughout North America 

and to international waters. 

Contact Dockwa in RI, USA on email: 

info@dockwa.com 



Booking slips in real time 

SlipFinder, a market leader in on-demand boat slips, celebrates its first 

year anniversary and now hosts more than 190 marinas on its platform. 

“SlipFinder is free for marinas to 

sign up and offers them a way into the 

App arena,” explains president, Keith 

Cooper. “App purchases are climbing 

every year, amounting to as high as 

50% of all e-commerce. So, listing 

your marina on the SlipFinder App is 

an easy decision,” he adds. 

Marinas set up a free profile on 

the SlipFinder website that includes 

their available slips. They are able to 

limit the size of vessels that can book. 

Boaters set up a profile based on the 

dimensions of their boats and, when 

searching the SlipFinder map, can 

view marinas with ‘open spots’. When 

a boater books a slip the marina 

receives a text message and email 

and the slip comes off-line. It is a real 

time transaction. 

As an additional service, 

SlipFinder has recently announced a 

partnership with the leading US onwater 

assistance provider SeaTow, 

which makes it part of SeaTow’s 

savings club. This offers members 

savings at various retailers, service 

providers and partners. SlipFinder 

customers who book slips and 

moorings can now use their active 

SeaTow membership number to gain 

a 50% refund on their booking fee. 

“We are proud to announce 

this partnership,” Cooper says. 

“SlipFinder and SeaTow are both 

committed to driving technology and 

innovation to improve the boating 

experience for both boaters and 

marinas.” 

SlipFinder has new features under 

Subcontractor Assignment 

feature for MyTaskit 

development and is looking to offer 

its service in some European markets 

very soon. 

Contact SlipFinder in the USA on 

email: keith@slipfinder.com 

MyTaskit, a comprehensive marine industry software tool used by countless 

marine businesses, has rolled out several enhancements to its solutions for 

connecting service professionals to their technicians and customers for repair 

and maintenance tasks. 

Just released within the MyTaskit 

Pro Coordination module is the 

Subcontractor Assignment feature, 

which will enable service technicians 

to coordinate work with subcontractors, 

enabling these businesses to see the 

task, along with all photos, videos 

and messages related to a work 

assignment, and then communicate/ 

coordinate with the Pro user on the 

tasks. MyTaskit Pro is offered as a free 

service for the subcontractors; as an 

enhanced offering it is available as a 

subscription service. 

“Many of these enhancements came 

directly from customer feedback,” said 

Kevin Hutchinson, founder and CEO 

of MyTaskit. “Now businesses will be 

able to communicate and coordinate 

with their network of subcontractors 

much more efficiently, saving time and 

confusion.” 

Other new enhancements to the 

Coordination module include several 

features enabling MyTaskit to provide 

better service for service technicians 

and customers. For instance, the new 

upgrade of MyTaskit enables multiple 

technicians to collaborate on the same 

work task, allowing MyTaskit Pro users 

to quickly add assignments on the fly. 

Supervisors can now more easily cover 

other supervisors’ tasks and assign 

tasks in bulk, saving time. 

MyTaskit also boosted its plan 

management capabilities for service 

plans and client profiles. For example, 

the new customer registration process 

enables technicians to collect a more 

complete client profile, which will in turn 

allow them to provide better ongoing 

maintenance and service reminders. 

MyTaskit continues to integrate 

the technician task coordination and 

work order processing between the 

MyTaskit Pro Coordination module and 

its Operations module. Formerly known 

as DockMaster, the Operations module 

helps boating professionals with 

their back end operations, including 

financial management, work order 

processing, inventory management, 

point of sale, marina management and 

sales management. Many longtime 

customers of the MyTaskit Operations 

module are now using the web-hosted 

Operations module as well as taking 

advantage of MyTaskit’s enhanced 

credit card processing capabilities. 

Last year MyTaskit partnered with 

Worldpay, an EMV-compliant credit card 

processor. As a result, many MyTaskit 

marina customers now use Worldpay 

to quickly process slip charges for 

hundreds of customers each month 

with the click of a button. 

Contact MyTaskit in FL, USA on email: 

info@mytaskit.com 

52 


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PRODUCTS & SERVICES 

Business 

expands at 

Coral Bay 


Coral Bay Marina in Islamorada, Florida, has 

purchased a new Marine Travelift (MT) 75 BFM II 

mobile boat hoist. This marks its third purchase of an 

MT lifting solution. 

Boatlifts boost 

condo sales 

Manteo Resort Waterfront Hotel and Villas on Okanagan Lake, 

British Columbia, Canada, ordered over 50 hydraulic boat lifts 

from ShoreStation for slips at its new upmarket condominium 

development. 

The luxury facility in 

Kelowna, 240 miles northeast 

of Vancouver, has also recently 

replaced its marina system, 

tripling space for guests. 

Local contractor Shoreline 

Pile Driving installed 54 

ShoreStation lifts of 6,000- 

8,000lb (2,721-3.629kg) 

capacity at the condo slips in 

a move that Shoreline reports 

recently helped close a condo 

unit sale. 

“ShoreStation has proven 

to be the industry’s leading 

hydraulic lift on Okanagan Lake 

for residential and commercial 

use. It has many unique 

benefits, as the cylinders are 

above water, pile-mounted, 

safe and secure. These 

lifts are extremely durable 

and withstand boat impact, 

wind and wave action,” said 

Shoreline’s Brittney Jones. 

Phase one of the marina 

project saw installation of 100 

new slips, including the 54 with 

lifts. A further 34 slips will be 

added in phase two. 

ShoreStation lifts can be 

installed low to the waterline 

to maintain a clean view of 

the dock. They are ideal for 

winter storage, reduce routine 

cleaning and eliminate risk of 

sinking. Each lift is powered by 

a safe, reliable 24V DC system 

and continues to operate if the 

AC on the dock circuit goes out. 

A 15 year warranty, including 

cables, is offered. The lifts 

won a 2014 NMMA Product 

Innovation Award. 

Contact ShoreStation in IA, 

USA via www.shorestation.com 

Founded on the island’s 

bay side in 1983, Coral 

Bay is a full-service marina 

and boatyard offering a 

wide range of services and 

over 30 slips for transient 

and live-aboard customers. 

As yard space is limited, 

MT drew up a yard 

layout design to ensure 

the new machine would 

work efficiently, and was 

able to configure it to 

fit the existing runway 

while also increasing the 

inside clearance for larger 

vessels. The 75 BFM II 

now enables the yard to 

handle vessels up to 65ft 

(20m) long and 19ft (5.7m) 

wide. 

Coral Bay chose a 

variety of options so as 

to enhance operational 

efficiency at the marina 

and attract new customers. 

One of the most important 

is a top beam extension, 

which allows the yard 

to lift a larger number of 

sailboats without needing 

to adjust rigging, and 

offers benefits when 

lifting large powerboats 

with forward-mounted 

superstructures. 

A DC-LED light package 

for emergency night 

time operation was also 

ordered. “It’s flawless, with 

complete daylight-type 

visibility on the vessel, fore 

and aft, and on both sides 

of the machine,” said Coral 

Bay owner, Walter ‘Buddy’ 

Collins. “We also chose the 

extra fuel tank in the lower 

side beam, which has 

allowed us to refuel on the 

fly with no disruption to our 

busy haul-out schedule. 

That will be a real added 

benefit come hurricane 

season,” he added. 

The new 75 BFM II also 

features MT’s wireless 

remote control, which has 

a range of 300ft (91.4m), 

and two-speed hoists. 

The latter improve overall 

lift efficiency when there 

is high demand or when 

tidal fluctuations create a 

greater distance between 

water levels and the pier. 

The marina will be able 

to lift at roughly twice the 

standard speed with no 

load. 

Collins and his staff 

are thrilled with the new 

machine. “Over the years, 

we’ve noticed that Marine 

Travelift keeps innovating 

with its designs while 

incorporating the latest 

technologies,” Collins 

said. “This machine, like 

our prior machines, has 

been crucial to expanding 

our operations. And the 

customer support, dealer 

network and parts supply 

has, as always, exceeded 

our expectations.” 

Contact Marine Travelift in 

WI, USA on email: 

sales@marinetravelift.com 



Marinetek launches 

sauna-on-the-move 

SaunaBoat, an innovative floating sauna concept 

developed by Marinetek for its private customer base in 

Finland and Sweden, could find an alternative commercial 

use in the marina sector. 

Available in two sizes and 

with a host of options, it 

combines a floating terrace 

and traditional Finnish sauna 

with a boat, when registered 

in the EU with the necessary 

CE certificate. It can move 

and moor up wherever 

required. 

The SaunaBoat 14, a 

10.2m (33.4ft) boat with 14m² 

(150.6ft²) of space is ideal 

for larger gatherings. Able 

to host up to 12 people, it is 

divided into two rooms, i.e. 

a sauna and dressing room, 

and a separate toilet cabin. It 

also has a good sized terrace 

with space for sunbathing 

and a barbeque. 

The smaller model 10, at 

8.3m (27ft) in length with 

10m² (107.6ft²) of space is 

perfect for family use and, 

like the SaunaBoat 14, can 

be fitted with a sleeping cabin 

instead of sauna if preferred. 

It also enjoys plenty of 

outside deck area. 

Cabins for both models are 

of timber construction and 

sit on timber decking, and 

the saunas rely on traditional 

wood burning stoves. The 

cabin is mounted on a hotdipped 

steel framed platform 

with plastic tubes that has 

been built using Marinetek’s 

proven pontoon technology. 

The SaunaBoat is strong 

but light in weight, can 

be transported by road if 

necessary, and is smooth 

and stable on water. It is 

easily and safely handled 

when fitted with an outboard 

engine of 15 to 20hp and 

has a cruising speed of 4 to 

5 knots. 

Optional extras include 

shore power connections, 

solar power, LED lighting and 

a grey water tank. 

Contact Marinetek in Finland 

on email: info@marinetek.net 

New solutions and new materials 

SF Marina has expanded its already vast heavy-duty 

breakwater pontoon programme with even bigger and 

heavier units. An excellent project example in 2015 

involved completion of a floating pier project in Lahälla, 

Sweden to accommodate up to three tugs weighing 1,100 

tons apiece. 

The special design had 

to allow for cast-in service 

tanks and be able to support 

heavy trucks. Units weighing 

250 tons and measuring 2.7 

x 10 x 23m (9 x 33 x 75ft) 

were connected to create a 

46m (151ft) long industrial 

pier with 140cm (55inch) 

freeboard in an exposed 

location. 

The technology for the 

floating pier, although 

used in this instance in a 

commercial application, has 

been developed as a costeffective, 

low maintenance 

means of mooring 

superyachts and, due to the 

high degree of engineering 

involved in elements such as 

connectors, can be adapted 

to suit any application 

requiring substantial 

freeboard and heavy vehicle 

access. 

SF has also been focusing 

on exciting new technology 

for the construction of lighter 

concrete floats. 

SF X-line and SF Prodock 

– two SF product lines 

introduced during 2014/15 

– are basalt fibre reinforced 

pontoons suitable for use in 

protected locations where 

wave height is less than 

0.3m (1ft). Basalt is a natural 

volcanic igneous rock that 

reaches the surface of the 

earth as molten magma. It is 

mined as a raw material and 

there is no limitation in terms 

of supply. 

The corrosion-free nature 

of the basalt enables 

structures to be lighter at 

equal or higher strength than 

The technology for the floating pier in Lahälla was developed with 

superyachts in mind. 

concrete as no concrete 

layer thickness is required 

to protect the reinforcement 

from corrosion. This allows 

for better overall costs as 

transportation and mooring 

can be achieved more cost 

effectively. The lack of any 

corrosive cast-in material 

also means that the life 

expectancy of the basalt 

pontoons is estimated to be 

very long (potentially 100 

years). In terms of lifecycle 

cost for floating concrete 

structures this is a huge leap 

forward. 

The technology has been 

developed in-house at the SF 

Marina factory in Wallhamn 

and the technology is now 

patent pending. 

Contact SF Marina in 

Sweden on email: 

info@sfmarina.com 

56 



Swift installation for twin 

module attenuator 

A new wave attenuator to protect a 36-slip marina at Rosario Resort & Spa on Orcas 

Island in the San Juan Islands of Washington State was installed in March. The structure 

was designed and built by International Marine Floatation Systems (IMFS) and is moored 

by Seaflex. 

Weighing 700 tons, the 

attenuator comprises two 

230ft (70m) long x 16ft (5m) 

wide x 7ft (2m) high modules 

and has a freeboard of 2ft 

(0.6m). The head end portion 

is designed for floatplane 

loading with a 32ft (9.8m) 

wide x 36ft (11m) widening 

and has truck tyre bumpers. 

Designed and engineered 

with a concrete base to 

resist any torsional wave 

impact, it features just one 

connector joint. This is similar 

to IMFS’s standard rubber 

connector but is much larger, 

weighing 600lbs (272kg) and 

incorporating 2.5inch (6cm) 

cable bolts. Conduit chases 

are built in for water and 

electricity services, provision 

has been made for fire 

protection piping, and safety 

ladders have been fitted. 

The attenuator is moored 

using a Seaflex flexible 

mooring system. Fourteen 

units were used, each of 

which has ten strands or 

cables and measures 18ft 

(5.5m) in length. The units 

were secured using both rock 

and gravity concrete anchors. 

The use of Seaflex and 

the benefit of good weather 

significantly sped up the 

installation process, which 

took place in a single day 

much to the delight of the 

IMFS crew and the developer 

Strandberg Construction. 

Contact IMFS in Canada 

on email: 

imfs@floating structures.com 

and Seaflex in Sweden on 

email: info@seaflex.net 

Sublift for 

beamier 

boats 

Swede Ship Sublift has 

released a new version 

of its Sublift 12t machine 

to enable it to handle 

boats with a beam up to 

4.8m (15.7ft). 

The modification 

has been achieved by 

replacing the 2.5m (8.2ft) 

wide cross beam with a 

2.8m (9.2ft) beam or an 

optional 3m (9.8ft) tube. 

The new standard 

design makes it possible 

to straddle cradles up 

to 3.3m (10.8ft) wide 

although the Sublift 

machine is still under 

3m (9.8ft) wide when in 

transport mode. 

The revised design has 

not affected the price. 

Contact Swede Ship 

Sublift in Sweden on email: 

nils.moren@swedeship.se 

 


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Energy efficient 

lighting 

Private marina invests 

in Badger dredger 

Rose City Yacht Club (above), an established private marina and social club on 

the Columbia River in Portland, Oregon has put a new Badger class dredger 

from Louisiana-based DSC Dredge into service. The machine was purchased 

by the club to replace an older dredger in use for over 20 years. 

The Badger is an 8in (20cm) 

cutter suction conventional style 

machine whose compact size and 

manoeuvrability are ideally suited 

to marina operations. Its Metso 

pump produces more than enough 

volume of material and static head to 

accommodate the parameters required 

by the marina. 

With a working width of just under 

10ft (3m) and an overall length of 54ft 

(16.4m) including ladder, the dredger 

can operate in spaces not accessible 

by larger vessels but can still dig to 

a depth of 20ft (6m) at a 60° down 

angle on the ladder. The lateral cut at 

maximum depth is approximately 50ft 

(15m). 

The Badger removes and pumps 

material from the marina’s slips and 

fairways to a holding pond where the 

water is decanted off. The remaining 

spoil is mixed and used for landscaping 

fill. 

At Rose City, as at many other 

marinas, siltation and sand build-up are 

ongoing problems. Spring run-off on 

the Columbia – the largest river on the 

west coast of North America – causes 

the majority of its siltation challenges. 

Dredging is the only solution but it 

is nonetheless unusual for a private 

marina to invest in its own brand new 

dredger. 

Rose City Yacht Club members have 

conducted their own dredging on a 

volunteer basis since 1988 when the 

original dredger was purchased. When 

this reached the end of its life, club 

members determined that the annual 

cost of a replacement - year on year 

over service lifespan - was actually 

90% less than that of hiring out just one 

year of dredging services. 

The club undertakes dredging 

activities from November through to 

February every year and DSC delivered 

the new Badger in early November in 

time to provide a week of hands-on 

training. The dredger has been named 

‘J. Randall’ in honour of club member, 

Jerry Randall, who convinced members 

more than 20 years ago that dredging 

was necessary for the site and that 

member-conducted dredging was the 

best option. 

Contact DSC Dredge, LLC in LA, USA 

on email: dredge@dscdredge.com 

Solar powered illuminated 

bollards, installed by Solispost 

to enhance safety at a popular 

quayside in Devon, UK, are ideal 

for use at marina sites especially 

in areas where electricity supply is 

unavailable. 

Solispost bollards are designed 

to withstand the harshest weather 

conditions and extremes of 

temperature, and to give long service 

life with minimum maintenance. The 

post is manufactured from high quality 

aluminium that is etch primed before 

being powder coated to give a durable 

finish. It is guaranteed against fading 

for ten years. The end caps are also 

powder coated aluminium. 

Rubber seals ensure the caps and 

PV panels remain watertight and the 

bollard is secured using a galvanised 

steel base plate, which is guaranteed 

rust-proof. The IP rating, at 65, provides 

total protection against dust and water 

jets from all directions. 

First launched in spring 2015 following 

two years of technical R&D, the 

Solispost gives bright light even when 

located in areas with little sunshine. Two 

levels of illumination are provided; a 

continuous low level from dusk to dawn 

that increases when sensors detect that 

someone is approaching. This not only 

makes efficient use of the solar energy 

generated but also minimises light 

pollution. 

Solispost bollards are easily installed 

(no electrical connection means no 

trenching and making good) and are of 

attractive contemporary design. 

Contact Solispost in the UK on email: 

sales@solispost.com 

Solispost bollards installed at Lympstone 

Quay on the Exe estuary in the UK are a 

reliable, low cost option for safety lighting. 


Robust high-end 

marina services 

Turnkey installations 

Pump-out installations 

Prepaid payment systems 

Remote and smart metering 

Project engineering 

www.seijsener.com 

info@seijsener.nl 

INTERNATIONAL 

INTERNATIONAL 

P.O. Box 144 

NL - 1135 ZK Edam 

The Netherlands 

Tel: + 31 (0) 299 622 396 

E-mail: Info@JLDinternational.com 

Website: www.JLDinternational.com

PEOPLE 

Monica de Vast 

Monica de Vast has 

been appointed 

director at 

Jachthaven Andijk 

in the Netherlands. 

She previously 

worked for Marina 

Port Zélande, 

a marina located in south west 

Holland. 

“I am delighted to be given the 

opportunity to take overall responsibility 

of the marina,” she told Marina World. 

“I look forward to continuing and 

enhancing the facilities and services 

offered to boaters.” 

Jachthaven Andijk is a 550 berth 

full service marina located at the 

IJsselmeer in the north of the 

Netherlands. 

Bill Flohr 

Baltimore 

Marine Centers 

has appointed 

Bill Flohr as 

marina director 

of HarborView 

Marina. 

Flohr brings more 

than 39 years of experience to the role 

and is professionally trained in boating 

safety, marina management and fire 

fighting. He was previously marina 

manager at Harbor East Marina for 

22 years, and from 1978 to 1994 was 

manager of the Inner Harbor Marina in 

central Baltimore. 

HarborView Marina has 278 slips and 

offers first-class amenities that include 

floating and gated piers, a boaters’ 

lounge, on-site restaurants and free 

access to multiple pools and a workout 

facility. 

Chris Marx CMM 

Chris Marx CMM, 

has been named 

vice president 

of marinas for 

SG Marina, 

a division of 

Siegel-Gallagher 

Management 

Company (SGMC). 

Marx joined SGMC in January 2014 

and brings more than 20 years of 

experience to the organisation. 

“Chris has the perfect mix of 

experience, leadership ability and 

enthusiasm to serve as the front line 

face of the SG Marina team,” said John 

Matheson, SG Marina president. “His 

extensive experiences in hospitality 

and marina management are important 

components in the growth strategy for 

SG Marina.” 

Prior to joining Siegel-Gallagher, 

Marx worked at Thardlson Enterprises/ 

Hospitality Management. 

Gregg Pupecki 

Gregg Pupecki, 

an employee of 

Siegel-Gallagher 

Management 

Company (SGCM), 

is the new general 

manager for 

Waukegan Harbor, 

Illinois. SGCM division SG Marina 

was awarded the management 

contract for Waukegan Harbor in 

February. 

Pupecki has over 30 years of boating, 

sales, marketing and operational 

experience in the commercial and 

recreational marine industry. 

In his early career, he served as 

the youngest publications officer 

with the Coast Guard Auxiliary flotilla 

and later worked his way up in the 

hospitality/tourist industry from 

deckhand to captain, running vessels 

out of Chicago carrying up to 300 

passengers. He subsequently held 

many senior level management roles 

in Chicago. 

Martin Lucas 

Suntex Marinas 

has promoted 

Martin Lucas 

to the role 

of director 

of customer 

service and 

memberships. In this new 

position, Lucas will spearhead 

the development and execution 

of customer interaction and 

retention initiatives. He will also be 

responsible for marina marketing 

plans, organisation of programmes 

and events, and production of 

collateral materials. 

Prior to the appointment, Lucas 

served as general manager of York 

River Yacht Haven in Gloucester Point, 

Virginia, worked in resort and marina 

consulting, was director of customer 

service and quality assurance for Island 

Global Yachting and, from 1996 to 

2005, developed hands-on experience 

as a yacht captain for some of the 

largest and most luxurious sailing 

yachts in the world. 

Carl Jarmaine 

Carl Jarmaine 

has joined the 

team at Gunwharf 

Quays Marina in 

Portsmouth, UK, 

as its new marina 

manager. Jarmaine has 15 years of 

experience in the marine industry 

and previously held managerial 

roles at Port Solent Marina and two 

Chichester marinas. 

“This is a great opportunity for me 

to pool my knowledge of marinas 

along the south coast of England. 

I’ll be focusing on delivering world 

class customer service and building 

on the success of this premium UK 

destination,” he commented. 

Jarmaine joins Gunwharf Quays 

from Marina Developments Ltd, where 

he managed both Chichester Harbour 

marinas over a seven year period. 

Cale Grauer 

HydroHoist Marine 

Group has named 

Cale Grauer 

as business 

development 

manager. His 

role includes 

strategic dealer development, 

analysing market strategies, building 

key customer relationships, boat 

and trade show attendance and 

maintaining knowledge of current 

market conditions. 

Grauer has a passion for the marine 

industry, is an avid boater, and has 

owned and used a HydroHoist for 

several years. 

He graduated with a Bachelor’s 

degree in Business Administration from 

Oklahoma Baptist University. While in 

college he was quarterback and cocaptain 

of the football team. 

“Cale has natural leadership abilities 

– evidenced through the selection 

by his team and coaches as a team 

captain in college, as well as an innate 

competitive nature which I believe 

lends itself to a successful business 

development and sales role,” said 

HydroHoist CEO Mick Webber. 


PEOPLE 

Index to Advertisers 

Bellingham Marine, USA 6, 7 

Best Marine Solutions, USA 63 

Boat Lift, Italy 38 

Camper & 

Nicholsons Marinas, UK 16 

City of Antibes/ 

Gallice Marina, France 28 & 29 

City of Antibes/ 

Vauban Marina, France 24 & 25 

Conolift by Kropf Industrial, 

Canada 42 

DualDocker, Austria 10 & 11 

Dura Composites, UK 40 

Eaton Marina 

Power & Lighting, USA 31 

Gigieffe, Italy 44 

Golden Boat Lifts, USA 50 

Harbour Assist, UK 37 

HydroHoist, USA 58 

IMCI, Belgium 44 

Ingemar, Italy 14 

JLD International, Netherlands 60 

M-Tech, Australia 54 

MDL Marina Consultancy, UK 20 

Maricer, UK 34 

Marina Master by IRM, 

Slovenia 44 

MarinaWare, USA 50 

Marine Travelift, USA 64 

Marinetek, Finland 4 

Martini Alfredo, Italy 42 

Moffatt & Nichol, USA 22 

Orsta Breakwater, Netherlands 46 

Pacsoft, New Zealand 34 

Perma Composites, Australia 46 

Pile Ring, New Zealand 57 

Plus Marine, Italy 50 

Poralu Marine, France 32 & 33 

Rolec Services, UK 12 

Roodberg - a brand of Frisian 

Industries, Netherlands 54 

SF Marina System, Sweden 2 

Seaflex, Sweden 8 

Seijsener, Netherlands 60 

Scribble Software, USA 38 

Star Marina Solutions, UK 40 

Strongwell, USA 58 

Successful Software, Greece 46 

Walcon Marine, UK 22 

World Marina Conference/METS 

2016, Netherlands 18 

Robert D Nichol 

Robert D Nichol, chairman and 

former president and CEO of Moffatt 

& Nichol has died at the age of 84. 

He became the company’s second 

president in 1975 and, until his 

retirement in 2006, he directed 

the firm’s steady growth, building 

a reputation for innovation and 

integrity while positioning the 

company as a premier waterfront 

consulting engineering firm. 

Nichol was a Commissioner of 

the National Commission of the US 

Section at the Permanent International 

Association of Navigation Congress 

(PIANC). He served as a member of the 

National Research Council Commission 

on Engineering and Technical Systems 

and was a Fellow of the Society of 

American Military Engineers. He was 

conferred the American Society of 

Civil Engineers (ASCE) Distinguished 

Member Award (2011), Outstanding 

Projects and Leaders Award (OPAL) 

Lifetime Achievement Award for 

Management (2010), and ASCE 

California Lifetime Achievement Award 

(2013). He also received the 2005 

Golden Beaver Award for Engineering 

from The Beavers, a heavy construction 

organisation. 

Robert Nichol’s son, Eric Nichol, 

assumed the role of Moffatt & Nichol 

president and CEO in 2006 and 

continues to lead the company’s dayto-day 

business activities. He says his 

father will be deeply missed but will be 

remembered for his many professional 

contributions to the industry and will 

live on in the enduring culture that he 

established at the company. 

Lars Erik Granholm 

Lars Erik Granholm, ‘founder’ of the 

International Marine Certification 

Institute (IMCI), has died at the age 

of 81. 

Born in Finland in 1934, he emigrated 

to the USA in 1961 where he joined 

the Outboard Marine Corporation 

(OMC). From 1974 to 1981 he authored 

small boat regulations while serving 

as the project manager for standards 

development with the US Coast Guard. 

In 1981 he then joined the Chicagobased 

National Marine Manufacturers 

Association (NMMA), establishing the 

NMMA certification programmes. During 

this time, he proposed the establishment 

of a global organisation to CE-certify 

recreational craft, their components and 

engines for and in the EU. 

This organisation went on to become 

IMCI and was registered as an 

international non-profit organisation in 

June 1993. Based in Brussels, Belgium, 

it is the market leader in CE certification 

for the global boating industry and 

runs the Blue Star Marina certification 

programme. 

In 2004 Granholm received the 

prestigious NMMA Charles F Chapman 

Award for his lifetime achievements in 

the marine industry. 

“Lars was the best teacher and 

mentor to me,” commented IMCI 

managing director Ulrich (Uli) 

Heinemann, who succeeded Granholm 

in 1999. “He made IMCI more than 20 

years ago and we still stick to most of 

his philosophies. I wish Leena and the 

Granholm family all the strength they 

will need in a future without him.” he 

added. 

62 


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©2016 Marine Travelift

2016 May June Marina World

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