The Bat & Ball_Wisborough Green

The Bat & Ball
Customer Service
The Bat & Ball service style will be friendly and efficient with a firm
foundation in ‘old’ values. Staffing levels will reflect this - most of
our guests will be 45+ so every effort will be made to make them
feel at ease.
There will be no fixed policy on service, if guests wish to be served
at table with drinks they can.
If they prefer they can be served at the bar in the normal fashion.
Food ordering will be done at table and relayed to the kitchen via
EPOS machines.
Once guests have ordered their meal, drinks will be served
immediately. Next, bread, butter, oil, and then starters followed by
mains.
Back up orders for drinks will be taken throughout the meal.
After mains have been served a fresh order will be taken for cheese,
desserts, coffees/teas and liqueurs.
The Bill will be presented to the person who requests it. 10% service
charge may be added to parties of 6 or more.
As far as is possible guests will be left to enjoy each other’s company
as much as possible, drinks will be topped up but not continually.
Water will be supplied in jugs with ice as a matter of course.
Carbonated water will be available to purchase. Guest feedback will
be actively encouraged and some will be asked to return as ‘mystery
diners’.
Front of house staff will not be supplied with a set uniform but high
standards of appearance and personal hygiene will be expected at
all times.
Chefs will wear standard chef’s whites and again will be expected to
maintain a high level of personal hygiene.
A place to eat, drink and relax