The Bat & Ball_Wisborough Green
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<strong>The</strong> <strong>Bat</strong> & <strong>Ball</strong><br />
Customer Service Policy<br />
• Provide a service which is efficient, enthusiastic, helpful and<br />
responsive to the needs of <strong>The</strong> <strong>Bat</strong> & <strong>Ball</strong><br />
• Provide the fullest possible food service at all times, within the<br />
constraints of available resources<br />
• Create a pleasant and productive environment in which to work<br />
• Make available menus and promotional ideas appropriate to our<br />
needs<br />
• Train and develop our staff so that they continue to provide a<br />
quality service<br />
• Use the information gathered from our 'Are we getting it right?'<br />
complaints and suggestions scheme, and user surveys to help us<br />
improve menu choice<br />
• Publicise service standards for key areas of our operations and<br />
publicise our performance against them every six months<br />
• Publicise our range of services, regulations and opening hours,<br />
and keep H & W informed of any changes in these.<br />
We recognise that quality services can only be achieved in<br />
partnership with our staff and customers.<br />
A place to eat, drink and relax
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