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CXO Standpaoint<br />
solutions into an immersive media format. New<br />
applications are surfacing across an array of verticals:<br />
Healthcare: Today, doctors often carry paperwork and<br />
consult charts in order to assess their patients. With MR,<br />
physicians and nurses could access this information<br />
digitally and hands-free, allowing them to share it with<br />
fellow staff or even consult doctors across the country.<br />
Education: With VR, complex systems could be visualized<br />
in three dimensions. Teachers can use virtual displays to<br />
show students how blood flows through the heart or take<br />
students on a field trip to a South American rainforest. VR<br />
could also allow realistic, complex training simulations that<br />
take <strong>min</strong>imal resources to create.<br />
Engineering: <strong>The</strong>re are numerous potential applications for<br />
MR and VR in engineering, especially with remote<br />
collaboration. Oil rigs, for example, require constant<br />
monitoring, but it’s not always possible to assign expert<br />
technicians to every location. Equipped with an MR<br />
headset, a maintenance worker could be instructed by<br />
someone on the other side of the world to conduct repairs<br />
properly. Architectural and design projects could also<br />
benefit from MR where multiple people could manipulate<br />
and shape objects within a shared environment.<br />
As new technologies, VR and MR require a different<br />
approach. For any company who wishes to incorporate<br />
these new technologies into their processes, the following<br />
considerations are important to keep in <strong>min</strong>d:<br />
Comfort and Safety<br />
Most VR platforms require you to wear something on your<br />
face. This is a very intimate way to connect to technology<br />
compared to what most people are used to, which is a<br />
screen they can keep at a distance. Thus, ensuring a<br />
comfortable, enjoyable VR experience is important for your<br />
comfort and safety.<br />
VR and MR Do Not Replace Existing Workflows<br />
It can be tempting to consider VR a quick solution to<br />
problem solving. However, it’s important to remember that<br />
VR and MR are not about replacing existing workflows, but<br />
enhancing them. <strong>Companies</strong> should carefully consider their<br />
workflows and identify where MR or VR can be added as a<br />
discrete, important part of the workflow.<br />
Choosing the Right Agency to Work With<br />
Designing for VR and MR is not a simple task. It’s unlike<br />
any other popular software design from the last 20-30 years<br />
and requires an unusual skillset. Designers must think about<br />
the logistics of creating a 3D object; adding different<br />
behaviors and interactions to it that match people’s<br />
expectations of how the object would behave in the real<br />
world; and finally adding in digital properties such as the<br />
ability to resize, annotate, and transform it. In this<br />
environment, drawing on a combination of skills in ga<strong>min</strong>g<br />
and cinema are key in conjunction with the ability to apply<br />
these skillsets to enterprise business problem solving.<br />
Right now people are focused on moving from web to<br />
mobile, but the big question is whether VR technology will<br />
become as commonplace as smartphones. Broader adoption<br />
will probably come in the next three to five years, driven<br />
primarily by the entertainment and media landscape. This<br />
means that finding ways to effectively integrate VR and AR<br />
into a business and operations context will require creativity<br />
to design solutions and a willingness to experiment.<br />
VR represents a real opportunity to improve the quality of<br />
human experience in two ways. First, integrating it into<br />
highly visual and hands-on remote collaboration processes<br />
can be a multiplier for human productivity. It can remove<br />
the need to be physically present, but offers more direct<br />
interactivity than teleconferencing or email. By improving<br />
the efficiency of communicating information, it can reduce<br />
time spent on extraneous workflow and processes.<br />
Second, VR and MR can be used to help people understand<br />
complex data in an intuitive way. Imagine if FedEx could<br />
visualize all of its operations around the world, and how<br />
quickly they could identify areas for improvement for<br />
transportation and logistics.<br />
This is only the tip of the iceberg as far as Virtual and<br />
Mixed Reality is concerned. Over the next few years, VR<br />
and MR will continue to evolve, changing the landscape of<br />
digital media as it finds its way into the hands of more and<br />
more users. To remain innovative and relevant to their<br />
consumers, companies should pay close attention to this<br />
space and begin exploring its potential to benefit their<br />
business today.<br />
November 2016 43