Insights Success The 10 Most Valuable Cloud Service Provider Companies

The 10 Most Valuable
Cloud Service
Provider Companies
• Sturt is a fervent leader who enjoys
creating businesses with the true
customer in mind. He is motivated by
customer ‘happiness’ and sets the Sales
and Marketing direction for Cavalry.
Sturt has deep experience with the IT
industry having held senior roles with
many global based vendors.
• Barry Silic is the IT Strategist with an
uncanny ability to make the complex
simple and knows how to lead highly
skilled technical teams. He has driven
the technical direction of the business
to create the unique skillset and
offering that Cavalry provide to their
clients. He is also a huge football
fan...the real football!
United, the Directorship is bound
together to settle for nothing less than
ultimate success.
Happiness is the Core value of
Cavalry
Cavalry is motivated by their core
value of Happiness. It is what drives
their organization and is the “why”
behind the “what”. As part of their
quest to deliver client happiness and
consistent with their commitment to
continuous improvement, Cavalry has
developed industry leading software
that measures client’s happiness on a
per interaction basis. This software and
approach is unique to the industry and
is a key driver for how Cavalry
continues to outpace their competitors
across all key metrics including:
revenue growth, profit, staff
engagement etc. Key benefits of this
system fall into the following
categories:
User Experience: This agile and realtime
feedback is used to continually
assess how well Cavalry is delivering
on its’ promise of client happiness
across all areas of the business.
Understanding the client’ experience
across the entire user base is unique
and help promotes client satisfaction
across all levels.
Optimize Operations: At Cavalry,
client feedback is seen as a
conduit to gold. If their core value
is to deliver happiness then they
must actively and measurably
seek feedback (You can’t improve
what you can’t measure.) All
feedback is assessed and
improvement opportunities
identified so the company can
continue to optimize operations
and further differentiate its client
value proposition. This process
coupled with their commitment to
continuous improvement helps
increase Cavalry’s relevancy to
their clients.
A Motivated Team: At Cavalry,
they operate with the belief that people
don’t want to “work”, rather they want
to be a contribution. People want to
know that the results of their endeavors
mattered to someone and helped create
a better world. When Cavalry assists
their clients, they enable them to
deliver on their brand purpose which
helps propel society forward. Cavalry
acknowledges and incentivizes their
team on their ability to create these
happy interactions. At Cavalry, they
goal and reward their team based on
the number of happy experiences they
create rather than the traditional
metrics of each respective department.
They can objectively see that as they
focus on delivering happiness, that the
traditional KPI’s are also delivered.
Meaningful Client Engagement:
Clients rightfully expect that their
technology requirements are delivered
“As a Service” much like a standard
utility such as electricity or water. By
engaging in an agile manner, Cavalry
can address client’s needs as they
happen rather than when they are
raised for discussion in retrospect. By
ensuring the BAU (Business As Usual)
operations are delivered, they have
increased opportunities to engage in
more meaningful discussions around
“
We work on the
mantra that:
Apparently money
doesn't make you
happy, but we've
found that happiness
makes us money
“
how technology can help drive their
organization forward. This could be in
areas such as reporting, workflow,
management dashboards etc.
Cavalry’s Happy Customers
Every company is equated with
something. At Cavalry, they want to be
associated with ‘happiness’. They
strive to build a customer obsessed
team that delivers what they promise
and take ownership at all times.
Cavalry measures every engagement
by a staff member and by the client.
They have gamified this system that
helps create
Awards and Recognitions
Cavalry has won numerous awards
including:
• MSP 501 - Top 200 Managed Service
Firm Globally (Multiple Winner).
• APAC CIO -Top 15 Cloud Company
in Asia Pacific.
• EY - Shortlist for Entrepreneur of the
Year.
• CRN Fast 50 - Top 50 fastest growing
IT firm in Australia (Multiple
Winner).
• ARN - Shortlist for Australian IT
Partner of the year
(Multiple nominee).
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