CRC 2015. English

TABLE OF CONTENTS
FOREWORD ...............................................................................................................................................iii
ACKNOWLEDGEMENTS ..............................................................................................................................v
ACRONYMS ................................................................................................................................................ vii
TABLE OF CONTENTS ............................................................................................................................... ix
LIST OF TABLES........................................................................................................................................ xii
LIST OF FIGURES.....................................................................................................................................xiii
LIST OF MAPS .......................................................................................................................................... xvi
EXECUTIVE SUMMARY ......................................................................................................................... xvii
CHAPTER 1 : INTRODUCTION ...................................................................................................................1
1.1 BACKGROUND ...................................................................................................................1
1.1.1 Rwanda Governance Board (RGB): Overview .......................................................1
1.1.2 Objectives of the survey .........................................................................................1
1.2 Methodology ......................................................................................................................2
1.2.1 Target population and Sampling ............................................................................2
1.2.1.1 Sample design procedures ..........................................................................5
1.2.2 Data quality .............................................................................................................7
1.2.2.1 Sampling error .............................................................................................7
1.2.2.2 Non-sampling error .....................................................................................8
1.2.2.3 Quality assurance ........................................................................................8
1.2.3 Qualitative data collection.......................................................................................9
1.2.3.1 Results and discussion ..............................................................................11
1.2.4 Tools .......................................................................................................................11
1.2.4.1 Questionnaire, manual, tabulation and analysis plan .............................11
1.2.4.2 Scoring and grading ...................................................................................11
1.2.4.3 Interviews ..................................................................................................12
1.2.4.4 Pilot survey ................................................................................................12
1.2.5 Staffing and quality control ...................................................................................12
1.2.6 Data collection .......................................................................................................12
1.2.6.1 Data processing .........................................................................................14
1.2.6.2 Tabulation and analysis plans ...................................................................14
1.3 Characteristics of Survey Respondents ...........................................................................14
Rwanda Citizen Report Card Survey 2015
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