CRC 2015. English

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ACRONYMS 12 YBE : Twelve Years Basic Education 9YBE AIDS BRD CIP <strong>CRC</strong>: CSPro DASSO DDP DHS e.g EDPRS EICV FGD GBV GoR HIV i.e ICT ISAR JADF Km LG : Nine Year Basic Education : Acquired Immunodeficiency Syndrome : Banque Rwandaise de Développement : Crop Intensification Program : Citizen Report Card : Census and Survey Processing System : District Administration Security Support Organ : District Development Plan : Demographic and Health Survey : Exempla gratia (For example) : Economic Development and Poverty Reduction Strategy : Enquête Intégrale sur les Conditions de Vie des ménages : Focus Group Discussions : Gender Based Violence : Government of Rwanda : Human Immunodeficiency Virus : Id est (This is) : Information and Communication Technology : Institut des Sciences Agronomiques du Rwanda : Joint Action Development Forum : Kilometer : Local Government Rwanda Citizen Report Card Survey 2015 vii
MAJ MINAGRI : Maison d’Accès à la Justice : Ministry of Agriculture and Animal Husbandry MINALOC : Ministry of Local Government MINECOFIN MINEDUC : Ministry of Finance and Economic Planning : Ministry of Education, Science and Technology MINIJUST : Ministry of Justice MININFRA : Ministry of Infrastructure MINISANTE : Ministry of Health MOH NB NGO NISR PTA RBA RDF RNRA RPHC SACCO SESMEC Ltd SPSS STD UNICEF VUP : Ministry of Health : Nota Bene (Well Note) : Non Governmental Organization : National Institute of Statistics of Rwanda : Parent Teacher Association : Rwanda Broadcasting Agency : Rwanda Defense Force : Natural Resources Authority : Rwanda Population and Housing Cencus : Savings Credit Cooperative : Social Economic Studies, Surveys, Monitoring and Evaluation Consult Limited : Statistical Package for Social Sciences : Sexual Transmitted Deasese : United Nations Children’s Fund : Vision 2020 Umurenge Programme viii Rwanda Citizen Report Card Survey 2015
Page 1 and 2: ISSN : 2307-2431 RWANDA CITIZEN REP
Page 3 and 4: Rwanda Governance Board (RGB) Zigam
Page 6: ACKNOWLEDGEMENTS The Citizen Report
Page 11 and 12: CHAPTER 2 : SERVICE DELIVERY IN THE
Page 13 and 14: CHAP 12. SERVICE DELIVERY IN GBV AN
Page 15 and 16: Figure 26: Citizen Satisfaction in
Page 17 and 18: LIST OF MAPS MAP 1: Representation
Page 19 and 20: Findings on the education sector Th
Page 21 and 22: matters and 30.1% of respondents we
Page 23 and 24: should be built to do their work ef
Page 26 and 27: CHAPTER 1: INTRODUCTION 1.1 BACKGRO
Page 28 and 29: on the structure of the villages (i
Page 30 and 31: The survey was conducted in 733 vil
Page 32 and 33: 1.2.2 Data quality 1.2.2.1 Sampling
Page 34 and 35: 1.2.3 Qualitative data collection T
Page 36 and 37: 1.2.3.1 Results and discussion Whil
Page 38 and 39: Door-to-door interviews took place
Page 40 and 41: Table 4: Distribution of sampled re
Page 42 and 43: The figure above shows the distribu
Page 44 and 45: CHAPTER 2: SERVICE DELIVERY IN THE
Page 46 and 47: Figure 6: Overall Level of satisfac
Page 48 and 49: Figure 8 : Citizen satisfaction in
Page 50 and 51: Figure 10 : Distance traveled to ge
Page 52 and 53: 2.3 CONCLUSIONS AND RECOMMENDATIONS
Page 54 and 55: to CRC 2014 where the net satisfact
Page 56 and 57: Table 6 : Summary of findings in ag
Page 58 and 59:
The figure 14 shows the satisfactio
Page 60 and 61:
Table 7: Summary of findings variab
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CHAPTER 4: SERVICE DELIVERY IN THE
Page 64 and 65:
The map3 above shows all districts,
Page 66 and 67:
The figure 18 above indicates that
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4.2.5 Citizen perception on existen
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According to the citizens’ percep
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Figure 23 : Citizen’s satisfactio
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CHAPTER 5: SERVICE DELIVERY IN THE
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Figure 24 : Overall satisfaction wi
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Further analysis of the findings ab
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The figure above shows the incidenc
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the laws, MINIJUST can ensure this.
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Map 5: Satisfaction with governance
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The findings above show a very high
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In trying to find out the reasons f
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Figure 36 : Perception on independe
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Figure 40 : Perception on independe
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Defining the roles and responsibili
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MAP 6: Illustration of the level of
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7.2.2 Satisfaction with health serv
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Hospital Health centers Health post
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7.3 CONCLUSION AND RECOMMENDATIONS
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Map 7: Satisfaction with hygiene an
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8.2.3 Citizen satisfaction with hyg
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The figure 50 above shows clearly t
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CHAPTER 9 : SERVICE DELIVERY IN THE
Page 112 and 113:
Map 8 : Satisfaction with service d
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the sector level to handle and give
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Table 9: Net satisfaction with serv
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9.3 CONCLUSION AND RECOMMENDATIONS
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Map 9: Satisfaction with land servi
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Figure 58 : Satisfaction with land
Page 124 and 125:
10.3 CONCLUSIONS AND RECOMMENDATION
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Map 10: Satisfaction with service d
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Figure 62 : Citizens’ trust in se
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11.3 MAIN CONCLUSION AND RECOMMENDA
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The map 11 above shows a good level
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Figure 67: Existence of gender viol
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CHAP 13. CITIZEN SATISFACTION WITH
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Figure 70 : Overall satisfaction of
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In 2015, 42.6% of respondents had a
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SECTOR Agriculture and livestock L
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Land SECTOR Security GBV and other
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APPENDIX 3: CRC 2014 - 2015 QUESTIO
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Identification. I am...............
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Identification Responses Code 5. Re
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Q.4b: What is your perception of se
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Q10: To what extent are the followi
Page 156 and 157:
Q 16 : What is your perception on t
Page 158 and 159:
Q25a: What are the predominant dise
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31.5. Road accidents 1 2 3 4 9 /__/
Page 162 and 163:
Rwanda Citizen Report Card Survey 2
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The Citizen Report Card (CRC) is an
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CRC 2015. English

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