CRC 2015. English

with which services are being delivered at the grassroots level.
- To ascertain the extent of public accountability of authorities to citizens.
- To generate a useful and relevant set of recommendations from responses
and discussions with selected members of sampled communities via
questionnaires.
- To use the feedback obtained from citizens as a tool for recommending remedial
actions to the concerned government institutions and public authorities.
- To acquaint the local citizenry with the responsibility to be proactive in
decision making on issues that concern their daily livelihood and community
development.
- Making a comparative analysis as far as service delivery is concerned within
the country and even regionally especially where these tools have been used
or similar studies have been conducted.
1.2 METHODOLOGY
A desk review was conducted on the topic “Access to Services in Rwanda” to identify
the national standards and norms, methodologies, techniques and figures on the level
of access to services. A number of key government documents were consulted, these
include: Appendix 1 « List of documents reviewed » and appendix 2 « List of people
consulted ».
In order to collect data on access to services at the household level, a householdquestionnaire
was developed based on indicators selected according to the survey
objectives. The questionnaire was administered to heads/ members of households
aged 18 years and above to get feedback on service delivery in the sectors of education,
agriculture and livestock, local administration, justice, health, hygiene and sanitation,
social economic welfare, land, governance and social cohesion, security, GBV and
other common based violence and citizen participation. A sampling methodology was
used to determine the sample size of households to be surveyed at the village level.
In our case a random selection was used to allocate villages and systematic sampling
approach was used in the selection of households in the village.
1.2.1 Target population and Sampling
The target population for the survey was all Rwandan citizens aged 18 years and
above (and their households), living in private dwellings during the interviewing
period from the 18 th May to 07 th June 2015. The sampling frame for the household’s
survey “Rwanda Citizen Report Card” was based on data from MINALOC and NISR
2 Rwanda Citizen Report Card Survey 2015