CRC 2015. English

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EXECUTIVE SUMMARY The government of Rwanda established a policy in order to improve efficiency and effectiveness of public service delivery, one of the pillars of Rwanda’s Vision 2020. The Rwanda Governance Board (RGB) conducted the Citizen Report Card (<strong>CRC</strong>) 2015 survey as a tool to measure the level of satisfaction of the citizens with services delivered by public institutions. Its purpose is to provide the feedback from beneficiaries on the quality and accuracy of services rendered to them by public institutions at the grassroots level. The Citizen Report Card 2015 survey covered the domains of education, agriculture and livestock, local government services, justice, governance issues, health, hygiene and sanitation, social welfare, land, security, GBV and other common based violence and citizen participation. In this survey, 11,013 heads of households or other household members aged above 18 years were visited in all Districts of Rwanda. Among the respondents, 54.5% were female and 45.5% were male. Regarding the age, more than the half of the respondents (53.7%) belongs to the age group between 21 and 40 years. The overall net satisfaction rate of citizens for considered sectors is 71.1%. This shows an improvement compared to the <strong>CRC</strong> 2014 findings in which the overall satisfaction was 55%. A summary of the ratings of all sectors (note that net satisfaction is the accumulation of satisfied and very satisfied) is below: 1. Education : 63.4% 2. Agriculture and livestock : 56.4% 3. Local Government : 74.3% 4. Justice : 76.7% 5. Respect of governance principles and trust in governance institutions : 89.4% 6. Health : 77.4% 7. Hygiene and sanitation : 64.8% 8. Social welfare : 62.2% 9. Land : 64.7% 10. Security : 86.5% 11. GBV and other common based violence : 86.9% 12. Citizens’ participation : 51.0% Rwanda Citizen Report Card Survey 2015 xvii
Findings on the education sector The citizens’ overall level of satisfaction with education services at the national level was 63.4%, where 52.7% of respondents declared to be satisfied with education services and 10.7% very satisfied. The net dissatisfaction stood at 32.2% which included 20.9% who were not satisfied and 11.3% not satisfied at all. Given the above findings, the following recommendations were made: - The Government through the Ministry of Education should increase effort to harmonize programs (curricula) and ensure consistency. - The Government should provide incentives and frequent trainings for teachers; - The Government should scale up school feeding programs , to reduce the rate of school dropouts and make formal education more accessible to the poor; - The Government should provide more school equipments and scholastic materials where they are most needed in order to improve the quality of education. Findings on Agriculture and Livestock sector The survey revealed that the level of satisfaction with agriculture and livestock services at the national level was 54.6% whereby 47.1% of the respondents declared to be satisfied with agriculture and livestock services and 9.3% of the respondents very satisfied. 30.3% of the respondents were not satisfied which included 21.8% who were not satisfied and 8.5% not satisfied at all. In light of the above findings, the recommendations below were made: - The Government should enforce monitoring and evaluation of Agriculture and Livestock programs for better improvement of the sector; - The provision of enough pesticides for crop diseases, as well as enough drugs for the treatment of livestock is needed; - The selection of suitable crops for any area should be carried out with the citizens’ participation. - The storage facilities should be constructed if possible by the Districts to help farmers improve the storage and handling of their produce. - The manure should be availed to farmer on time and the government should subsidise it so that it may be affordable for citizens. - Synergy among institutions in order to channel agricultural products to the market. xviii Rwanda Citizen Report Card Survey 2015
Page 1 and 2: ISSN : 2307-2431 RWANDA CITIZEN REP
Page 3 and 4: Rwanda Governance Board (RGB) Zigam
Page 6: ACKNOWLEDGEMENTS The Citizen Report
Page 9 and 10: MAJ MINAGRI : Maison d’Accès à
Page 11 and 12: CHAPTER 2 : SERVICE DELIVERY IN THE
Page 13 and 14: CHAP 12. SERVICE DELIVERY IN GBV AN
Page 15 and 16: Figure 26: Citizen Satisfaction in
Page 17: LIST OF MAPS MAP 1: Representation
Page 21 and 22: matters and 30.1% of respondents we
Page 23 and 24: should be built to do their work ef
Page 26 and 27: CHAPTER 1: INTRODUCTION 1.1 BACKGRO
Page 28 and 29: on the structure of the villages (i
Page 30 and 31: The survey was conducted in 733 vil
Page 32 and 33: 1.2.2 Data quality 1.2.2.1 Sampling
Page 34 and 35: 1.2.3 Qualitative data collection T
Page 36 and 37: 1.2.3.1 Results and discussion Whil
Page 38 and 39: Door-to-door interviews took place
Page 40 and 41: Table 4: Distribution of sampled re
Page 42 and 43: The figure above shows the distribu
Page 44 and 45: CHAPTER 2: SERVICE DELIVERY IN THE
Page 46 and 47: Figure 6: Overall Level of satisfac
Page 48 and 49: Figure 8 : Citizen satisfaction in
Page 50 and 51: Figure 10 : Distance traveled to ge
Page 52 and 53: 2.3 CONCLUSIONS AND RECOMMENDATIONS
Page 54 and 55: to CRC 2014 where the net satisfact
Page 56 and 57: Table 6 : Summary of findings in ag
Page 58 and 59: The figure 14 shows the satisfactio
Page 60 and 61: Table 7: Summary of findings variab
Page 62 and 63: CHAPTER 4: SERVICE DELIVERY IN THE
Page 64 and 65: The map3 above shows all districts,
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4.2.5 Citizen perception on existen
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According to the citizens’ percep
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Figure 23 : Citizen’s satisfactio
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CHAPTER 5: SERVICE DELIVERY IN THE
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Figure 24 : Overall satisfaction wi
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Further analysis of the findings ab
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The figure above shows the incidenc
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the laws, MINIJUST can ensure this.
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Map 5: Satisfaction with governance
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The findings above show a very high
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In trying to find out the reasons f
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Figure 36 : Perception on independe
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Figure 40 : Perception on independe
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Defining the roles and responsibili
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MAP 6: Illustration of the level of
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7.2.2 Satisfaction with health serv
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Hospital Health centers Health post
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7.3 CONCLUSION AND RECOMMENDATIONS
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Map 7: Satisfaction with hygiene an
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8.2.3 Citizen satisfaction with hyg
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The figure 50 above shows clearly t
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CHAPTER 9 : SERVICE DELIVERY IN THE
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Map 8 : Satisfaction with service d
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the sector level to handle and give
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Table 9: Net satisfaction with serv
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9.3 CONCLUSION AND RECOMMENDATIONS
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Map 9: Satisfaction with land servi
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Figure 58 : Satisfaction with land
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10.3 CONCLUSIONS AND RECOMMENDATION
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Map 10: Satisfaction with service d
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Figure 62 : Citizens’ trust in se
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11.3 MAIN CONCLUSION AND RECOMMENDA
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The map 11 above shows a good level
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Figure 67: Existence of gender viol
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CHAP 13. CITIZEN SATISFACTION WITH
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Figure 70 : Overall satisfaction of
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In 2015, 42.6% of respondents had a
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SECTOR Agriculture and livestock L
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Land SECTOR Security GBV and other
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APPENDIX 3: CRC 2014 - 2015 QUESTIO
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Identification. I am...............
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Identification Responses Code 5. Re
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Q.4b: What is your perception of se
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Q10: To what extent are the followi
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Q 16 : What is your perception on t
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Q25a: What are the predominant dise
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31.5. Road accidents 1 2 3 4 9 /__/
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Rwanda Citizen Report Card Survey 2
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The Citizen Report Card (CRC) is an
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CRC 2015. English

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