CRC 2015. English

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CHAPTER 2: SERVICE DELIVERY IN THE EDUCATION SECTOR 2.1 BACKGROUND The Government of Rwanda established the Nine Year Basic Education Programme (9YBE) in 2009, and upgraded it to Twelve Years Basic Education (12 YBE) inorder to promote education for all. This makes easy access to the six years of primary school and six years of secondary school for all children in public schools. Such programs as envisaged in the EDPRS are designed to provide a quality basic education for Rwandan students to prepare them for technical education training programs or universities in the purpose ofimproving their future. During this survey, citizens were required to give their perception regarding the state of school buildings, water, electricity, hygiene, feeding at school, the quality of education and their participation in the above programs. 2.2 FINDINGS IN EDUCATION The following criteria informed the research findings in the education sector; new schools/school buildings, classrooms, the availability of water, the availability of electricity, the provision of lunch for pupils, toilets for both girls and boys, quality of education and the role of citizens in all these programs. The present results are a kind of combination of all the above. The presence of nursery school and the distance to or from the nearest school are also captured. NB. The survey questions pertaining to education were posedto all respondents, regardless of whether they had children in school at the time or not 2.2.1 Level of satisfaction with delivery of education services The citizens’ overall level of satisfaction with education services at the national level is 63.4%, where 52.7% of the respondents were satisfied with education services and 10.7% of the respondents were very satisfied. The net dissatisfaction in this sector stood at 32.2%, where 20.9% were not satisfied and 11.3% were not satisfied at all. The map below shows how districts were satisfied with the education sector in general. Rwanda Citizen Report Card Survey 2015 19
MAP 2: Level of satisfaction with delivery of education services Source: RGB-<strong>CRC</strong> 2015 Survey primary data According to the above map, in almost all districts, respondents were satisfied between 50 – 75%. In three districts, respondents were satisfied with the education sector by more than 75% and respondents were satisfied under 50% in only one District. In order to understand the respondents’ level of satisfaction with the education services, they had to give a score from 1 to 4 meaning that 1 was (Not satisfied at all), 2(Not satisfied), 3(Satisfied), 4(Very satisfied) and 9 was for those who were abstained or didn’t know (Don’t know). The results are illustrated in figure 6 below. 20 Rwanda Citizen Report Card Survey 2015
Page 1 and 2: ISSN : 2307-2431 RWANDA CITIZEN REP
Page 3 and 4: Rwanda Governance Board (RGB) Zigam
Page 6: ACKNOWLEDGEMENTS The Citizen Report
Page 9 and 10: MAJ MINAGRI : Maison d’Accès à
Page 11 and 12: CHAPTER 2 : SERVICE DELIVERY IN THE
Page 13 and 14: CHAP 12. SERVICE DELIVERY IN GBV AN
Page 15 and 16: Figure 26: Citizen Satisfaction in
Page 17 and 18: LIST OF MAPS MAP 1: Representation
Page 19 and 20: Findings on the education sector Th
Page 21 and 22: matters and 30.1% of respondents we
Page 23 and 24: should be built to do their work ef
Page 26 and 27: CHAPTER 1: INTRODUCTION 1.1 BACKGRO
Page 28 and 29: on the structure of the villages (i
Page 30 and 31: The survey was conducted in 733 vil
Page 32 and 33: 1.2.2 Data quality 1.2.2.1 Sampling
Page 34 and 35: 1.2.3 Qualitative data collection T
Page 36 and 37: 1.2.3.1 Results and discussion Whil
Page 38 and 39: Door-to-door interviews took place
Page 40 and 41: Table 4: Distribution of sampled re
Page 42 and 43: The figure above shows the distribu
Page 46 and 47: Figure 6: Overall Level of satisfac
Page 48 and 49: Figure 8 : Citizen satisfaction in
Page 50 and 51: Figure 10 : Distance traveled to ge
Page 52 and 53: 2.3 CONCLUSIONS AND RECOMMENDATIONS
Page 54 and 55: to CRC 2014 where the net satisfact
Page 56 and 57: Table 6 : Summary of findings in ag
Page 58 and 59: The figure 14 shows the satisfactio
Page 60 and 61: Table 7: Summary of findings variab
Page 62 and 63: CHAPTER 4: SERVICE DELIVERY IN THE
Page 64 and 65: The map3 above shows all districts,
Page 66 and 67: The figure 18 above indicates that
Page 68 and 69: 4.2.5 Citizen perception on existen
Page 70 and 71: According to the citizens’ percep
Page 72 and 73: Figure 23 : Citizen’s satisfactio
Page 74 and 75: CHAPTER 5: SERVICE DELIVERY IN THE
Page 76 and 77: Figure 24 : Overall satisfaction wi
Page 78 and 79: Further analysis of the findings ab
Page 80 and 81: The figure above shows the incidenc
Page 82 and 83: the laws, MINIJUST can ensure this.
Page 84 and 85: Map 5: Satisfaction with governance
Page 86 and 87: The findings above show a very high
Page 88 and 89: In trying to find out the reasons f
Page 90 and 91: Figure 36 : Perception on independe
Page 92 and 93: Figure 40 : Perception on independe
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Defining the roles and responsibili
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MAP 6: Illustration of the level of
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7.2.2 Satisfaction with health serv
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Hospital Health centers Health post
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7.3 CONCLUSION AND RECOMMENDATIONS
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Map 7: Satisfaction with hygiene an
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8.2.3 Citizen satisfaction with hyg
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The figure 50 above shows clearly t
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CHAPTER 9 : SERVICE DELIVERY IN THE
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Map 8 : Satisfaction with service d
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the sector level to handle and give
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Table 9: Net satisfaction with serv
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9.3 CONCLUSION AND RECOMMENDATIONS
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Map 9: Satisfaction with land servi
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Figure 58 : Satisfaction with land
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10.3 CONCLUSIONS AND RECOMMENDATION
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Map 10: Satisfaction with service d
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Figure 62 : Citizens’ trust in se
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11.3 MAIN CONCLUSION AND RECOMMENDA
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The map 11 above shows a good level
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Figure 67: Existence of gender viol
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CHAP 13. CITIZEN SATISFACTION WITH
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Figure 70 : Overall satisfaction of
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In 2015, 42.6% of respondents had a
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SECTOR Agriculture and livestock L
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Land SECTOR Security GBV and other
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APPENDIX 3: CRC 2014 - 2015 QUESTIO
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Identification. I am...............
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Identification Responses Code 5. Re
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Q.4b: What is your perception of se
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Q10: To what extent are the followi
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Q 16 : What is your perception on t
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Q25a: What are the predominant dise
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31.5. Road accidents 1 2 3 4 9 /__/
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Rwanda Citizen Report Card Survey 2
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The Citizen Report Card (CRC) is an
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CRC 2015. English

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