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1.2.3 Qualitative data collection To provide more depth, certainty and reliability to the conclusions, Key informant interviews and Focus Group discussions were conducted. This involved persons purposively selected in selected sectors of activity including the local government officials and the citizens – owners of services. The number of FGD conducted in all 30 Districts is given by the table below: PROVINCE DISTRICT SECTOR Umujyi wa Kigali Table 2: FGD to be conducted Sampled villages in District HH to be surveyed FGD to be conducted Gasabo 15 24 366 1 LO Kicukiro 10 16 242 1 CO Nyarugenge 10 18 263 1 LO TOTAL 35 58 871 3 Amajyepfo Gisagara 13 26 388 1 CO Huye 14 25 377 1 LO Kamonyi 12 16 235 1 CO Muhanga 12 16 245 1 LO Nyamagabe 17 26 397 1 CO Nyanza 10 21 311 1 LO Nyaruguru 14 17 246 1 CO Ruhango 9 26 395 1 LO TOTAL 101 173 2594 8 Amajyaruguru Burera 17 28 423 1 CO Gakenke 19 31 457 1 LO Gicumbi 21 31 467 1 CO Musanze 15 21 320 1 LO Rulindo 17 25 366 1 CO TOTAL 89 136 2033 5 Rwanda Citizen Report Card Survey 2015 9
PROVINCE DISTRICT SECTOR Sampled villages in District HH to be surveyed FGD to be conducted Iburasirazuba Bugesera 15 29 431 1 LO Gatsibo 14 30 447 1 CO Kayonza 12 21 312 1 LO Kirehe 12 30 454 1 CO Ngoma 14 23 351 1 LO Nyagatare 14 31 466 1 CO Rwamagana 14 23 351 1 LO TOTAL 95 187 2812 7 Iburengerazuba Karongi 13 27 399 1 CO Ngororero 13 21 311 1 LO Nyabihu 12 23 351 1 CO Nyamasheke 15 29 436 1 LO Rubavu 12 26 389 1 CO Rusizi 18 29 442 1 LO Rutsiro 13 24 360 1 CO TOTAL 96 179 2688 7 TOTAL 30 416 733 10998 30 CO = Citizens – owners of services; LO= Local government officials One FGD composed of 6-8 members was conducted per District. According to the table, the number of FGD was 30. This helped to generate preliminary qualitative information on the current status of indicators and we employed question guides in order to allow in depth probing. As for Key informants, we selected local leaders (Districts Mayors, Vice mayors, executive secretaries of sectors and technical personnel related to the sectors we were interested in). 10 Rwanda Citizen Report Card Survey 2015
Page 1 and 2: ISSN : 2307-2431 RWANDA CITIZEN REP
Page 3 and 4: Rwanda Governance Board (RGB) Zigam
Page 6: ACKNOWLEDGEMENTS The Citizen Report
Page 9 and 10: MAJ MINAGRI : Maison d’Accès à
Page 11 and 12: CHAPTER 2 : SERVICE DELIVERY IN THE
Page 13 and 14: CHAP 12. SERVICE DELIVERY IN GBV AN
Page 15 and 16: Figure 26: Citizen Satisfaction in
Page 17 and 18: LIST OF MAPS MAP 1: Representation
Page 19 and 20: Findings on the education sector Th
Page 21 and 22: matters and 30.1% of respondents we
Page 23 and 24: should be built to do their work ef
Page 26 and 27: CHAPTER 1: INTRODUCTION 1.1 BACKGRO
Page 28 and 29: on the structure of the villages (i
Page 30 and 31: The survey was conducted in 733 vil
Page 32 and 33: 1.2.2 Data quality 1.2.2.1 Sampling
Page 36 and 37: 1.2.3.1 Results and discussion Whil
Page 38 and 39: Door-to-door interviews took place
Page 40 and 41: Table 4: Distribution of sampled re
Page 42 and 43: The figure above shows the distribu
Page 44 and 45: CHAPTER 2: SERVICE DELIVERY IN THE
Page 46 and 47: Figure 6: Overall Level of satisfac
Page 48 and 49: Figure 8 : Citizen satisfaction in
Page 50 and 51: Figure 10 : Distance traveled to ge
Page 52 and 53: 2.3 CONCLUSIONS AND RECOMMENDATIONS
Page 54 and 55: to CRC 2014 where the net satisfact
Page 56 and 57: Table 6 : Summary of findings in ag
Page 58 and 59: The figure 14 shows the satisfactio
Page 60 and 61: Table 7: Summary of findings variab
Page 64 and 65: The map3 above shows all districts,
Page 66 and 67: The figure 18 above indicates that
Page 68 and 69: 4.2.5 Citizen perception on existen
Page 70 and 71: According to the citizens’ percep
Page 72 and 73: Figure 23 : Citizen’s satisfactio
Page 76 and 77: Figure 24 : Overall satisfaction wi
Page 78 and 79: Further analysis of the findings ab
Page 80 and 81: The figure above shows the incidenc
Page 82 and 83: the laws, MINIJUST can ensure this.
Page 84 and 85:
Map 5: Satisfaction with governance
Page 86 and 87:
The findings above show a very high
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In trying to find out the reasons f
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Figure 36 : Perception on independe
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Figure 40 : Perception on independe
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Defining the roles and responsibili
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MAP 6: Illustration of the level of
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7.2.2 Satisfaction with health serv
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Hospital Health centers Health post
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7.3 CONCLUSION AND RECOMMENDATIONS
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Map 7: Satisfaction with hygiene an
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8.2.3 Citizen satisfaction with hyg
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The figure 50 above shows clearly t
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CHAPTER 9 : SERVICE DELIVERY IN THE
Page 112 and 113:
Map 8 : Satisfaction with service d
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the sector level to handle and give
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Table 9: Net satisfaction with serv
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9.3 CONCLUSION AND RECOMMENDATIONS
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Map 9: Satisfaction with land servi
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Figure 58 : Satisfaction with land
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10.3 CONCLUSIONS AND RECOMMENDATION
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Map 10: Satisfaction with service d
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Figure 62 : Citizens’ trust in se
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11.3 MAIN CONCLUSION AND RECOMMENDA
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The map 11 above shows a good level
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Figure 67: Existence of gender viol
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CHAP 13. CITIZEN SATISFACTION WITH
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Figure 70 : Overall satisfaction of
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In 2015, 42.6% of respondents had a
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SECTOR Agriculture and livestock L
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Land SECTOR Security GBV and other
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APPENDIX 3: CRC 2014 - 2015 QUESTIO
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Identification. I am...............
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Identification Responses Code 5. Re
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Q.4b: What is your perception of se
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Q10: To what extent are the followi
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Q 16 : What is your perception on t
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Q25a: What are the predominant dise
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31.5. Road accidents 1 2 3 4 9 /__/
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Rwanda Citizen Report Card Survey 2
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The Citizen Report Card (CRC) is an
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CRC 2015. English

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