CRC 2015. English

Findings on Local Government services
The results from the survey show that the level of satisfaction with local government
services at the national level was 74.3% this included 57.9% of the respondents who
were satisfied with local government services and 16.4% of the respondents who
were very satisfied. The net dissatisfaction was 9.9% whereby 7.8% were not satisfied
and 2.1% were not satisfied at all.
From the findings of the survey, the recommendations were made as follows:
- The Province should facilitate local leaders to get transport so that they are
able to reach out to the citizens, especially in places where there are urgent
issues and there is need of the attention of a leader;
- MINALOC should put in place feedback mechanisms like: toll free numbers,
information sharing, and sensitization about national programs and ongoing
activities so as to ensure ownership,
- Corruption of any kind should be mitigated since it was highlighted as one of
the key LG issues, mostly at Village level where leaders ask for a bribe in the
name of not being paid a salary. This can be done through the establishment
of mechanisms to apprehend the corrupted leaders.
Findings on Justice Sector
The overall citizens’ level of satisfaction with justice services at the national level was
76.7%. Close to 8 in 10 (7.8%) of respondents were very satisfied and 68.9% of the
respondents were satisfied. The net dissatisfaction is 10.0% with 4.8% who were not
satisfied and 5.2% that were not satisfied at all.
From findings on the justice sector, the recommendations are made as follow:
- To the MINIJUST, it is crucial to reduce the court fee, as to cater for the poor,
- MINIJUST, to help LG in speeding up the execution of courts decisions,
- MINIJUST, to provide the trainings to the mediators, especially on new laws as
to keep them updated;
- It is important for MAJ to work with the sector officials, to reach out to the
people more often, rather than waiting for people to come at the District, and
to decentralise MAJ services at the courts in order to help people to easily
access their services
Findings on Governance and Social cohesion
According to the results from the survey, it is shown that the overall level of satisfaction
with governance and social cohesion matters at the national level is 89.4% where
59.3% of respondents declared to be satisfied with governance and social cohesion
Rwanda Citizen Report Card Survey 2015
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