CRC 2015. English

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ISSN: 2307-2431 Rwanda Governance Board Ikigo cy’Igihugu gishinzwe Imiyoborere Office Rwandais de la Gouvernance RWANDA CITIZEN REPORT CARD SURVEY 2015 - Dr. Félicien USENGUMUKIZA - Prince KAYIGIRE - Espérance NSHUTIRAGUMA December, 2015
Rwanda Governance Board (RGB) Zigama CSS Plaza, Remera P.O.Box 6819 Kigali-Rwanda Tel: (+250)255112023 www.rgb.rw info@rgb.rw : @GovernanceRw : Rwanda Governance Board © Rwanda Governance Board December, 2015 All rights reserved. No part of this publication may be reproduced, stored in any retrieval system or transmitted in any form or by any electronic means, mechanical, photocopying, recording or otherwise without the prior written permission by Rwanda Governance Board. A PUBLICATION OF RWANDA GOVERNANCE BOARD SUPPORTED BY
Page 1: ISSN : 2307-2431 RWANDA CITIZEN REP
Page 6: ACKNOWLEDGEMENTS The Citizen Report
Page 9 and 10: MAJ MINAGRI : Maison d’Accès à
Page 11 and 12: CHAPTER 2 : SERVICE DELIVERY IN THE
Page 13 and 14: CHAP 12. SERVICE DELIVERY IN GBV AN
Page 15 and 16: Figure 26: Citizen Satisfaction in
Page 17 and 18: LIST OF MAPS MAP 1: Representation
Page 19 and 20: Findings on the education sector Th
Page 21 and 22: matters and 30.1% of respondents we
Page 23 and 24: should be built to do their work ef
Page 26 and 27: CHAPTER 1: INTRODUCTION 1.1 BACKGRO
Page 28 and 29: on the structure of the villages (i
Page 30 and 31: The survey was conducted in 733 vil
Page 32 and 33: 1.2.2 Data quality 1.2.2.1 Sampling
Page 34 and 35: 1.2.3 Qualitative data collection T
Page 36 and 37: 1.2.3.1 Results and discussion Whil
Page 38 and 39: Door-to-door interviews took place
Page 40 and 41: Table 4: Distribution of sampled re
Page 42 and 43: The figure above shows the distribu
Page 44 and 45: CHAPTER 2: SERVICE DELIVERY IN THE
Page 46 and 47: Figure 6: Overall Level of satisfac
Page 48 and 49: Figure 8 : Citizen satisfaction in
Page 50 and 51: Figure 10 : Distance traveled to ge
Page 52 and 53:
2.3 CONCLUSIONS AND RECOMMENDATIONS
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to CRC 2014 where the net satisfact
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Table 6 : Summary of findings in ag
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The figure 14 shows the satisfactio
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Table 7: Summary of findings variab
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CHAPTER 4: SERVICE DELIVERY IN THE
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The map3 above shows all districts,
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The figure 18 above indicates that
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4.2.5 Citizen perception on existen
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According to the citizens’ percep
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Figure 23 : Citizen’s satisfactio
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CHAPTER 5: SERVICE DELIVERY IN THE
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Figure 24 : Overall satisfaction wi
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Further analysis of the findings ab
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The figure above shows the incidenc
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the laws, MINIJUST can ensure this.
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Map 5: Satisfaction with governance
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The findings above show a very high
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In trying to find out the reasons f
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Figure 36 : Perception on independe
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Figure 40 : Perception on independe
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Defining the roles and responsibili
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MAP 6: Illustration of the level of
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7.2.2 Satisfaction with health serv
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Hospital Health centers Health post
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7.3 CONCLUSION AND RECOMMENDATIONS
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Map 7: Satisfaction with hygiene an
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8.2.3 Citizen satisfaction with hyg
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The figure 50 above shows clearly t
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CHAPTER 9 : SERVICE DELIVERY IN THE
Page 112 and 113:
Map 8 : Satisfaction with service d
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the sector level to handle and give
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Table 9: Net satisfaction with serv
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9.3 CONCLUSION AND RECOMMENDATIONS
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Map 9: Satisfaction with land servi
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Figure 58 : Satisfaction with land
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10.3 CONCLUSIONS AND RECOMMENDATION
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Map 10: Satisfaction with service d
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Figure 62 : Citizens’ trust in se
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11.3 MAIN CONCLUSION AND RECOMMENDA
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The map 11 above shows a good level
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Figure 67: Existence of gender viol
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CHAP 13. CITIZEN SATISFACTION WITH
Page 138 and 139:
Figure 70 : Overall satisfaction of
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In 2015, 42.6% of respondents had a
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SECTOR Agriculture and livestock L
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Land SECTOR Security GBV and other
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APPENDIX 3: CRC 2014 - 2015 QUESTIO
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Identification. I am...............
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Identification Responses Code 5. Re
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Q.4b: What is your perception of se
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Q10: To what extent are the followi
Page 156 and 157:
Q 16 : What is your perception on t
Page 158 and 159:
Q25a: What are the predominant dise
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31.5. Road accidents 1 2 3 4 9 /__/
Page 162 and 163:
Rwanda Citizen Report Card Survey 2
Page 164:
The Citizen Report Card (CRC) is an
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CRC 2015. English

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