CRC 2015. English

Findings on Social/Economic Welfare Sector
The CRC 2015 results show that the citizens’ overall level of satisfaction with
social economic welfare services at the national level is 62.2% where 48.9% of the
respondents declared to be satisfied with social economic welfare services and 13.3%
of the respondents were very satisfied. The net dissatisfaction on this sector is 24.9%
where 18.1% were not satisfied and 6.8% were not satisfied at all.
The recommendations are as follows:
- Citizens should be fully involved in the process of Ubudehe categorization
because they know better who deserve to belong in which category. There
should be a systematic follow up of the implementation of social protection
programs in order to avoid the misuse of government support;
- Citizens should not always rely on government support but rather take it as a
measure to help only the more vulnerable;
Findings on Land sector
Regarding the service delivery in land services, the citizens’ overall level of satisfaction
with land services at the national level is 64.7% where 50.6% of the respondents
declared to be satisfied with land services and 14.1% of the respondents were very
satisfied. The net dissatisfaction on land service was 17.7% where 13.0% were not
satisfied and 4.7% were not satisfied at all.
Concluding from the findings of this study, it is recommended:
- To decentralize the land registrar services at the sector level to help people to
easily access the land services;
- To sensitize citizens on land laws and any other matters related to land;
- To provide timely compensation on expropriation process.
Findings on Security sector
The CRC 2015 results reveal that level of satisfaction with security services at the
national level is 86.5% where 42.0% of the respondents declared to be satisfied with
security services and 44.5% of the respondentsdeclared to be very satisfied. The net
dissatisfaction of respondents in this sector was 9.4% where 7.1% were not satisfied
and 2.3% were not satisfied at all.
From the findings of this study, recommended is the following:
- Consistent sensitization of citizens on ensuring their security and to understand
that they have a leading role to play in their security and the security of the
whole country in general;
- The security organs at the local level should be strengthened, andtheir capacity
Rwanda Citizen Report Card Survey 2015
xxi