MMI Team Member Handbook 05.19.2017

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Think Appearance If you look good, you feel good. Creating thoughtful and meaningful interactions is what MMI is all about, which is why it is important for our associates to have a clean and neat appearance. Wearing the appropriate uniform helps our guests identify us as helpful and knowledgeable staff. Your department supervisor will distribute the appropriate uniform based on the position you were hired for. In cases where team members are not supplied a full uniform, they will be expected to conform to grooming standards and dress appropriately for the job. The uniform must be worn in its entirety when the team member is anywhere on company grounds or in any way visible to the public. This includes periods prior to and following clocking in or out, in parking lots, or going to or from the break room. Nametags ‐ In order to continue meaningful interactions with our guests, some of our departments require nametags to be worn. If you are required to wear a nametag, the name on the tag should be your legal name. Company issued nametags should be worn with uniforms at all times when on duty. Team members should remove their nametags when they are off site and off duty. Lost or stolen nametags should be replaced immediately. Uniforms may not be accessorized by other than wearing company issued pins or tags. This includes the wearing of political or humorous buttons. Non‐uniform pieces ‐ The uniform for some positions require the team member to select complimentary clothing on their own. We do not allow excessively faded, tight, frayed, unhemmed, or patched clothing. Fitted or relaxed pants are acceptable, but baggy pants that expose undergarments are not permitted. The following types of pants or tops are not allowed: jeans/denim, shorts, skorts, stirrups, leggings, stretch pants, sweat/wind pants, jumpsuits, spaghetti straps, halter or tank tops. Team members are not allowed to expose their mid‐drifts or undergarments at any time. If a shirt is worn under a uniform, it must be plain white and should not hang out at the waistline. Summer season ‐ When weather or job conditions allow, men and women may wear shorts and women may wear skirts. Shorts and skirts must be of an appropriate length. Skirts and dresses should be no more than three inches above the midpoint of the knee in length. We do not allow skirts or shorts to be excessively short, tight, baggy, faded, unhemmed or patched. Please ask your supervisor for specifics. Hats ‐ Only company logo hats should be worn while on duty. A hat may or may not be issued as part of your uniform depending on your position. Shoes will be functional, clean, polished, and appropriate to the business environment. They will provide the wearer with good balance. Men will wear coordinating socks. In office settings, dress sandals may be worn but must have leather soles. Body Art ‐ If you have a tattoo, it must be covered while on duty. If a tattoo cannot be covered and remains visible (head, neck, face, hands, or fingers) it must not be offensive. Management reserves the right to change or modify this policy at any time. 24
Jewelry ‐ All jewelry must be discrete and unobtrusive. One earring (not to exceed more than one inch) per ear is permissible for women which should be worn in the earlobe. Men shall not wear earrings. One snug fitting bracelet or watch per arm is acceptable. Rings may be worn, not to exceed two per hand, and must have small settings. Sunglasses ‐ The wearing of sunglasses by team members is permitted only in specified areas, and only outdoors. The glasses must be conservative and functional. In certain working areas, safety glasses may be mandatory. Hair must be arranged neatly, be clean, and be unremarkable in color, texture, or style. No accessories other than an approved hair pin may be worn in the hair. Male associates’ hair must be above the collar in length if they are engaged in a guest service position. If head hair exceeds collar length, it must be pulled back in a ponytail or tucked up under a company‐approved hat when working around equipment/machinery or food. Hair may not exhibit oils or ointments. Males must keep beards and goatees neatly trimmed, with conservative mustaches no longer than the corner of the mouth and sideburns no longer than the midpoint of the ear. A conservative, neatly trimmed mustache is permitted. All determinations of acceptable hair styles are made by departmental supervisors, including determinations involving medical issues. Fingernails shall not extend more than one‐quarter inch beyond the tine of the finger, and fingernail jewelry is prohibited. Colored nail polish is prohibited for men. Perfumes and colognes may not be worn in guest contact jobs. All team members must bathe regularly and display a clean, well‐scrubbed appearance. The use of deodorants, personal products, and mouth washes is necessary. Cosmetics must be subtle. No extreme or dramatic coloration is permitted. For reasons of health, safety, or regulation, individual departments will adhere to additional standards governing team member dress and grooming. These are specific to each department and are communicated both in writing and verbally. Any violations of the dress policy will result in discipline, any action including the possible termination of employment. Any uniforms provided to a team member must be returned upon separation from employment. This includes nametags. Use of Facilities We are here to server our guests’ needs. The recreational facilities at our locations are for our guests only. There may be authorized exceptions for staff meal periods, but generally uniformed team members are not to make use of the public dining areas, lounge, or other facilities. This includes times when you are “off‐duty”. We don’t want to leave our guests with the impression that our service needs are more important than theirs. 25
Page 1 and 2: TEAM MEMBER HANDBOOK This Team memb
Page 3 and 4: Payment of Wages 29 Tip Slips 29
Page 5 and 6: MMI Leadership Philosophy “Leader
Page 7 and 8: 4. Stealing from either fellow Team
Page 9 and 10: include unwanted sexual advances or
Page 11 and 12: EMPLOYMENT Team member Classificati
Page 13 and 14: employed will not work in the same
Page 15 and 16: The separating team member must ret
Page 17 and 18: Transportation Team members: All te
Page 19 and 20: It is the responsibility of the tea
Page 21 and 22: The Company is authorized to verify
Page 23: Team members are cautioned to caref
Page 27 and 28: Using your position with MMI, and y
Page 29 and 30: Non‐Exempt, Hourly Team members:
Page 31 and 32: Time worked while on call will be c
Page 33 and 34: • Memorial Day • Independence D
Page 35 and 36: To qualify to take family or medica
Page 37 and 38: National Guard or Reserves) at any
Page 39 and 40: Certification for Serious Injury or
Page 41 and 42: BENEFITS For more information regar
Page 43 and 44: The hotel must be located outside t
Page 45: Team Member Handbook Acknowledgment

MMI Team Member Handbook 05.19.2017

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