MMI Team Member Handbook 05.19.2017

Using your position with MMI, and your access to its communication resources, to cheat or
defraud someone else – for example, running a vacation booking scam or soliciting personal
payment for providing MMI services or accommodations;
Carelessly or recklessly exposing MMI’s system or device to hacking, for example, by ignoring
suspicious indicators such as phishing e‐mails, pop‐ups or downloads;
Concealing or misrepresenting your knowledge of such activity by others with access to MMI’s
systems and devices; for example, if you reasonably suspect that a co‐worker is stealing
customer charge card data, report it, immediately.
Social Media Abuse
In some cases, your use of your own communication system or device might justify management
attention and adverse consequences. For example, insulting a cheapskate guest via social media is a bad
idea, regardless of whose device you use to do it. People who cannot resist such impulses probably
should not be in the hospitality business. Once you put something on an insecure site, it’s susceptible to
worldwide, eternal distribution. Don’t be surprised if it comes to management’s attention. We have a
right to notice what you put out there.
Workplace Solicitations, Distributions and Postings
When we are being paid to work, MMI expects us to work, not to socialize or solicit for others. That may
be done before and after work, during paid breaks and unpaid meal times. But even during non‐work
time, avoid posting or distributing materials (flyers, pictures, banners, notices, etc.) in areas where work
is performed during work time. None of us should be put in the position of having to complain to
management about a co‐worker’s use of work time and locations to promote, for example, school candy
sales, raffles to support cheerleading squads or athletic teams, etc. And, more specifically:
Non team members may not solicit team members or distribute literature of any kind on
company premises at any time – for example, leafleting vehicles in our parking lot;
Team members may only admit non team members to work areas with management approval
or as part of a company‐sponsored program. These visits should not disrupt workflow. A team
member must accompany the non team member at all times. Former team members are not
permitted onto company property except for official company business.
If you believe that you have a project or message that has business value and you would like MMI to
publicize it, contact HR. Don’t do it on your own.
Team Member Personnel Files
Team member files are maintained at each location for each team member and are considered
confidential. Personnel file access by current team members and former team members upon request
will generally be permitted within three days of the request unless otherwise required under state law.
Personnel files are to be reviewed in the presence of the General Manager or District Manager.
Personnel files may not be taken outside the facility.
Representatives of government or law enforcement agencies, in the course of their duties, may be
allowed access to file information when applicable.
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