MMI Team Member Handbook 05.19.2017

More documents

Recommendations

Info

INTRODUCTION If there is one thing we know how to do in the South, it’s how to make a guest feel welcome. “Hospitality” goes beyond how we treat our guests, however. We make sure our Team Members, Owners, and vendors all feel cared for, and we have the track records to prove it. On May 19th, 1956, MMI opened its first property — a Holiday Inn in Meridian, Mississippi. It may seem like a humble beginning, but this was just the first step down a long and successful road for Mike Sturdivant, his uncle, J.C. Wilbourne, and his old Harvard Business School roommate, Earle Jones. Looking back on our history, it seems fitting that MMI started by bringing together family and old friends. Even then, MMI was a visionary company. Holiday Inn was a very young chain, but Mike saw the potential for something huge. The industry has changed a lot since then, but some things have stayed the same. MMI is still a leader and innovator in the industry and we still believe in good oldfashioned Southern hospitality. Today, MMI has grown into two distinct, yet fully interdependent and complementing divisions; MMI Hotel Group and MMI Dining Systems. Together, the two divisions own, manage or serve over 50 locations in the Southeastern U.S. We’re happy to know that every day tens of thousands of guests can experience the same comfort, satisfaction, and personal service that all started in one small hotel in Meridian, Mississippi. From the very beginning, MMI has been more than just a business. We were a family, first. Our business has grown quite a bit since that first day in 1956, and our family has grown right along with it. Handshakes are passed on and hugs run rampant, and as we continue to grow, we promise that this will never change. It’s no secret that the Sturdivant and Jones families are undeniably indebted and highly grateful to our extended family of MMI Team Members. We’ve been rewarded with amazing commitment to our company, and we’re proud of the tenure of so many positions within the organization. Whether you have just joined our staff or have been with the MMI Family for a while, we are confident that you will find our company a dynamic and rewarding place in which to work, and we look forward to a productive and successful association. We consider the Team Members of MMI to be one of its most valuable resources. This handbook has been written to serve as the guide for the employer/team member relationship. There are several things to keep in mind about this handbook. First, it contains only general information and guidelines. It is not intended to be comprehensive or to address all the possible applications of, or exceptions to, the general policies and procedures described. For that reason, if you have any questions concerning eligibility for a particular benefit or the applicability of a policy or practice to you, you should address your specific questions to Human Resources. Neither this handbook nor any other company document confers any contractual right; either express or implied, to remain in the company's employ. Nor does it guarantee any fixed terms and conditions of your employment. Your employment is not for any specific time and may be terminated at will with or without cause and without prior notice by the company, or you may resign for any reason at any time. The procedures, practices, policies and benefits described here may be modified or discontinued from time to time. We will try to inform you of any changes as they occur. 4
MMI Leadership Philosophy “Leadership from the bottom up” may seem to be an unusual organizational structure. Yet at MMI, it reveals a management philosophy proven by over half a century of success and growth. First, the MMI organizational chart is an inverted pyramid. This ensures that those whose everyday job is guest/customer interaction and service are, in turn, supported by the others below them, in sequence. And secondly, this ensures that at every facility, in every department, in every job, MMI Team Members have buy‐in and authorship in all corporate plans and goals. Every company seeks to make a profit — a return on investment. In that respect MMI is like any other business. To MMI, investment means empowerment: resources applied to people as well as bricks and mortar. This investment provides the vision to the future of our industry, the courage to set the goals that the future demands of those who will remain profitable, and the disciplined and creative leadership necessary to reach those goals. To MMI, investment builds a confident partnership. We have been strengthened by over 50 years of commitment to this industry. Thus, we have grown. We are ready for tomorrow. 5
Page 1 and 2: TEAM MEMBER HANDBOOK This Team memb
Page 3: Payment of Wages 29 Tip Slips 29
Page 7 and 8: 4. Stealing from either fellow Team
Page 9 and 10: include unwanted sexual advances or
Page 11 and 12: EMPLOYMENT Team member Classificati
Page 13 and 14: employed will not work in the same
Page 15 and 16: The separating team member must ret
Page 17 and 18: Transportation Team members: All te
Page 19 and 20: It is the responsibility of the tea
Page 21 and 22: The Company is authorized to verify
Page 23 and 24: Team members are cautioned to caref
Page 25 and 26: Jewelry ‐ All jewelry must be dis
Page 27 and 28: Using your position with MMI, and y
Page 29 and 30: Non‐Exempt, Hourly Team members:
Page 31 and 32: Time worked while on call will be c
Page 33 and 34: • Memorial Day • Independence D
Page 35 and 36: To qualify to take family or medica
Page 37 and 38: National Guard or Reserves) at any
Page 39 and 40: Certification for Serious Injury or
Page 41 and 42: BENEFITS For more information regar
Page 43 and 44: The hotel must be located outside t
Page 45: Team Member Handbook Acknowledgment

MMI Team Member Handbook 05.19.2017

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?