Travel & Hospitality Awards | Africa Awards Guide 2017 | www.thawards.com

AFRICA
awards guide 2016
Travel & Hopsitality Awards, recognising the best that the travel industry has to offer
Morocco
UNIQUE
LUXURY
SOUTH
AFRICA
The country
that has it all
Dive
IN
Mauritius
www.thawardscom

Contents
6
Editors Letter
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7
Meet the team
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8 – 9
Judging Criteria
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10
Hotel Winners
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26
Tour & Activity Winners
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Name of Landscape/Hotel
36
Full Winners List
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2 3

EDITOR’S LETTER
Welcome to the 2016 edition of the Africa
Awards guide, part of global series, in this edition
you’ll find our full list of hotel winner along with
an in depth profile on a select few including the
stunning Fairmont Nile City in Egypt, the unique
Mara Concord Game Lodge in Kenya and the
downright amazing Le Meridien Fisherman’s
Cove in the Seychelles.
Finding the perfect place to stay is only half the
trip the other half is selecting the best things to do
once you’ve made it and with our tour & activity
winners you’ll find the best of the best. Diving
companies, yacht charters and wine tours are but
a few of our profiled winners.
Enjoy
Katherine Lozell
EDITOR-IN-CHIEF
TEAM
Dennis Mayhew
CEO
Raja Kamran
MANAGING DIRECTOR
Katherine Lozell
EDITOR-IN-CHIEF
Marcs Bacera
ART DIRECTOR
Craig Alexander
AWARDS DIRECTOR
Zoe Watkins
DIRECTOR OF MARKETING
Mark Tierney
DIRECTOR OF SALES
Emma Jade
Jacqui Irvine
Joseph Wilton
SENIOR WRITERS
Antoine Jackson
Dave Chen
SENIOR DESIGNERS
Stanley Lucas
Brian Anson
Zack Ford
Peter Clement
Lindsay Evans
AWARDS MANAGERS
Brian Anson
ACCOUNTS MANAGER
Stanley Lucas
Costin Marcel
Sarah Patel
RESEARCH MANAGERS
Harry Singh
CREDIT CONTROLLER
4 5

CRITERIA
Location
Location is one of the most important factors, but also one of the most subjective,
as the ‘ideal’ is very much determined by the type of visitor and the type of
hotel itself. However, there a few factors we take into consideration when determining
the winners of location-based awards. The first is convenience; that
is, hotels that are easy to travel to. Many of our winners in this category are in
convenient locations, such as adjacent to airports, close to beaches or found
in the heart of easy-to-navigate cities. We are always impressed when hotels
go the extra mile to take the hassle out of traveling and offer such additional
services as airport shuttles or car hire services. However, we’re always excited
to come across a hotel that is, to use a familiar phrase, off-the-beaten-track. A
hotel that can offer something a little different, in terms of natural surroundings,
can make the difference between a good holiday and an incredible one.
Style & Design
It is no question that style and design plays a big part in selecting our awards
shortlist. A guest will form an opinion about a hotel as soon as they arrive so
it is important to us that all our winners make those first impressions count.
We’re certainly not partial to a particular period of architecture – but whether
we’re judging a gothic castle or an environmentally friendly lodge, the criteria
remains the same. We consider factors such as architectural features, use of
materials, creation of spaces, décor and the overall feel. We love it when we
find a hotel that tells a story though its design and construction, or offers a
design that is sympathetic to the natural surroundings of its location.
Excellence in Service
Excellence in Service is an important category, as customer service can often
be responsible for having guests return year after year. We look for the hotels
and tour operators that go out of their way to please their guests, those
that provide a personal level of service and take the time to get to know each
visitor so that they might anticipate their every need. This can be something
as simple as a 24-hour concierge desk, a hotel manager who offers a personal
greeting or a tour guide who is happy to create bespoke private tours – but
whatever it is, we are always pleased when we encounter staff that have been
trained in the art of customer satisfaction.
Marketing
In today’s modern age, a hotel or tour operator cannot rely on word of mouth
to get their message out into the world. As social media has become a vital part
of everyday life, we like to see companies that go the extra mile to engage with
their guests, both past and future. Attractive and informative websites and engaging
and honest content and what we look for when judging a company’s
use of marketing; how well they display their services, how up-to-date their
content is, how well they get their brand message across, and, most importantly,
how well their marketing can tempt us to go and see what they have to
offer for ourselves.
Facilities
Award-winning guest rooms come in all shapes and sizes, but they all have one
thing in common – a home-away-from-home feel. The comfort of the facilities
on offer are of vital importance; we look for luxurious linens, stylish bathrooms
and a coordinated colour scheme that work together to create a cohesive sense
of relaxation. Additional touches, such as complimentary toiletries, free wi-fi
or tea and coffee making facilities are always a bonus in making us feel welcome.
We’re always impressed to find hotel rooms that embrace technology
and offer amenities like tablets or smart thermostat systems, but this does not
always necessarily trump the traditional – four poster beds, ornate fireplaces
or antique furniture can add a touch of decadence to a hotel stay.
6 7

HOTEL
WINNERS
8 9

Botswana
AVANI Gaborone Resort & Casino
HOTEL
Cape Verde
Oasis Praiamar
HOTEL
HOTEL OF THE YEAR
BEACH FRONT HOTEL OF THE YEAR
Botswana’s premier hotel, AVANI Gaborone Resort & Casino, perfectly blends African style with modern luxury. As part of
the AVANI global chain, our judges were impressed by the high level of service and facilities on offer while enjoying proximity
to the finest attractions Gaborone has to offer; the hotel is located close to the Central Business District and the Gaborone Golf
Course, making it a particular favourite among those visiting the city on business. Other features include the largest casino in
Botswana, a fully serviced gym, a unisex hair salon, children’s entertainment, a range of local tours and experiences and several
outstanding restaurants, ensuring that guests need not go far to find something to intrigue their interests. Guest accommodations
include luxury rooms and suites and a spacious presidential suite, all designed to capture a home-away-from-home feel.
Visitors can enjoy a tasteful African-inspired setting and relax in the heart of the city.
Nestled on a clifftop overlooking the sea, Oasis Atlantico Praiamar Hotel offers breathtaking views of a landscape rich in history.
Located in Praia, the largest city in Cape Verde (and also an important fishing port) the hotel offers 119 rooms, three
deluxe suites, and a presidential suite, all characterised by a bright and fresh décor and outstanding amenities. This simple yet
chic design is carried throughout the hotel, creating an atmosphere of peace and tranquillity. The best views can be found in
the Panorama Bar which serves delicious cocktails, or in Prainha restaurant, where you´ll traditional Cape-Verdian gastronomy
and an exquisite range of sea food. When not drinking in the views, guests can enjoy such services as a swimming pool and
jacuzzi, a gym, relaxing massages or excursions around the historic landmarks of Praia.
AVANI Gaborone
Resort & Casino
4727 Chuma Dr, Gaborone,
Botswana
Tel +267 361 6000
minorhotels.com/en/avani/
Oasis Praiamar
Prainha, Cidade da Praia, Santiago
Tel (+238) 260 8440
oasisatlantico.com/en/praiamar/
10 11

Ivory Coast
Radisson Blu Hotel, Abidjan Airport
HOTEL
Egypt
Fairmont Nile City
HOTEL
HOTEL OF THE YEAR
AWARD FOR EXCELLENCE IN SERVICE
Airport hotels usually offer little more than convenience, particularly for frequent fliers whose only concern is securing a
decent night’s sleep before an early flight. However, for Radisson Blu Hotel, Abidjan Airport, convenience and proximity
to the Ivory Coast’s largest airport were not the only factors that were considered when choosing the recipient of this award.
Additionally, it is the Radisson Blu’s internationally renowned reputation and commitment to guest satisfaction that helped
secure its well-deserved win. The guest experience is at the heart of everything at Radisson Blu Hotel, Abidjan Airport, with an
emphasis on maintaining a carefully designed, instantly recognisable brand synonymous with high standards. The hotel offers
261 rooms and suites, featuring warm, contemporary tones and high-class fittings. Other features, such as the one touch service
buttons featured in every room, the Super Breakfast buffet and 24-hour airport shuttle, further demonstrate how far the
hotel is willing to go to maintain high levels of satisfaction.
The first thing that drew our attention to Fairmont Nile City was not its prestigious location on the bank of the Nile, though
that certainly adds to the experience. But what really makes a stay here special is the way the hotel offers an advanced technological
design to perfectly the serve the needs of even the most discerning, 21st Century visitor while still blending seamlessly
with its natural surroundings. With a view of the pyramids in the distance, Egypt’s history is never far away, but this can be
enjoyed in the most modern and luxurious of settings. All guest rooms feature an open concept bathroom with sliding shutters,
rain showers and exclusive bathroom amenities by Le Labo. Fairmont Nile City also offers a range of luxury dining options,
world class spa and health club facilities and an incredible rooftop pool, all designed to transport guests into a world of comfort
and class.
Fairmont Nile City
2005, Nile Corniche, Egypt
Tel +20 2 24619494
fairmont.com/nile-city-cairo/
Radisson Blu Hotel,
Abidjan Airport
Boulevard de l’Aéroport, Abidjan,
Côte d’Ivoire
Tel +225 21 22 20 00
radissonblu.com/en
12 13

Kenya
Fairmont The Norfolk
HOTEL
Kenya
Mara Concord Game Lodge
HOTEL
AWARD FOR EXCELLENCE IN SERVICE
BOUTIQUE HOTEL OF THE YEAR
Whether visiting Nairobi for business or pleasure, it is clear that Fairmont The Norfolk has been designed with the guest in
mind. The full range of services includes an award-winning signature restaurant, a spa and health club, and a high-class business
centre comprising of eight conference rooms and four executive boardrooms, which offer an alternative setting the city’s
Central Business District which is located nearby. Special accommodations are provided for families, such as a Lifestyle Cuisine
programme for younger gourmands, a baby-sitting service and a range of engaging activities that will introduce the whole
family to the historical and cultural highlights of Nairobi. Our judges were particularly impressed by the range of speciality
rooms and luxury suites available, making it easy to enjoy a relaxed stay amidst a busy city setting.
Located on a 26-acre plot on the bank of the River Mara, Mara Concord Game Lodge offers its guests a boutique hotel experience
like no other. With just 65 guest chalets (including one VIP cottage) all visitors are afforded an unrivalled level of
service while situated in incredible natural surroundings. Every care has been taken to ensure guests can completely immerse
themselves in the setting; when not enjoying guided nature walks and game drives, visitors can enjoy such amenities as beauty
therapy and massage services, open-air fine dining and unique conferencing facilities. Mara Concord Game Lodge prides itself
on providing authentic experiences in Kenya while maintaining high levels of customer service; despite the rustic setting,
guests can still enjoy modern conveniences such as high speed wireless internet, laundry services and a swimming pool.
Fairmont The Norfolk
Harry Thuku Rd, Nairobi, Kenya
Tel +254 (0) 20 2265000
fairmont.com/norfolk-hotel-nairobi/
Mara Concord Game Lodge
Lemek Conservancy to the northwest
of Maasai Mara , 00100 Talek,
Kenya, Narok 00100
Tel +254 711 111333
maraconcord.com
14 15

Madagascar
Carlton Madagascar
HOTEL
Morocco
Le Diwan Rabat - MGallery by Sofitel
HOTEL
AWARD FOR EXCELLENCE IN SERVICE
UNIQUE LUXURY HOTEL OF THE YEAR
Carlton Madagascar’s motto is ‘feel like home’ – and it was immediately clear to our judges that a truer word had never been
spoken. The hotel is internationally renowned for its dedication to providing outstanding service with a Malagasy twist; 171
stunning rooms and suites offer a range of luxuries including stylish marble bathrooms, HDTV’s and free airport transfers.
Wellness and leisure services include a leisure centre, complete with a semi-Olympic swimming pool and tennis courts, a beauty
centre and a grand casino, ensuring that every moment can be spent indulging in pleasure. A range of restaurants and bars
offer an eclectic range of traditional and contemporary cuisine. We were also impressed by Carlton Madagascar long-standing
commitment to corporate social responsibility in line with its core values of working together and personal development.
Morocco may well be a land of traditions, but it can also offer an explorer unique and unexpected experiences – and those who
seek the unexpected in Rabat should look no further than Hotel Le Diwan Rabat. To stay at this hotel is to truly embrace the
spirit of travel. Rooms are inspired by the essence of the Orient while capturing the sights and scents of Africa – and this juxtaposition
of cultures is reflected throughout Hotel Le Diwan Rabat. Dining options include French and Mediterranean cuisine,
while Le Bar XO offers a soothing atmosphere and an eclectic blend of jazz and tapas served in a specially designed tagine.
Those that wish to indulge in Moroccan culture can do so in the on-site spa and enjoy a traditional hammam. Our guests were
impressed by this seamless blending of cultures which created a truly unique stay.
Carlton Madagascar
Rue Pierre Stibbe Anosy Madagascar
Tel + 261 20 22 260 60
carlton-madagascar.com/en
Le Diwan Rabat - MGallery
by Sofitel
Place de l’Unité Africaine, 10005
Rabat, Morocco
Tel (+212) 05 3020 0390
sofitel.com
16 17

Seychelles
Le Meridien Fisherman’s Cove
HOTEL
South Africa
Cape Royale Luxury Hotel
HOTEL
AWARD FOR EXCELLENCE IN SERVICE
HOTEL & RESTAURANT OF THE YEAR
The most impressive thing about a stay at Le Meridien Fisherman’s Cove is not the stunning views of the famed Beau-Vallon
Beach, though it certainly adds to the atmosphere of luxury and romance. Nor is it its stunning range of spacious and decadently
decorated ocean front suites – the judges favourite feature of this hotel is its complete commitment to customer service. All
guests are given access to Let’s Chat 25/7 software, which provides constant access to the hotel’s staff and services. Available
on WhatsApp, BBM and iMessage, guests can stay in contact with Le Meridien Fisherman’s Cove before, during and after
their stay, ensuring their every whim is taken care of. In addition to Let’s Chat, our judges were also impressed by the range
of activities on offer, allowing visitors to explore a range of cultural, historical and thrilling attractions and see a different side
of the Seychelles.
Cape Town is world renowned as a food lover’s paradise and nowhere is this more evident than at Cape Royale. The hotel
boasts eight spectacular restaurants and bars, all conveniently located on one floor, inviting guests to take a culinary journey
around the world. A dazzling range of cuisines is on offer, including French, Thai, Italian, Indian and Middle Eastern, allowing
visitors to enjoy their favourites or discover new tastes or indulge the senses. Visitors will find an eatery to suit every occasion;
the laid-back Shift Espresso Bar is perfect for unwinding after a long day of sightseeing, while an evening at the Zenith Sky Bar
will add a touch of romance to special holiday. When not exploring the full range of gastronomic delights on offer, guests can
also take advantage of such fantastic amenities as the Casuarina Wellness Spa, golf course or the private beach.
Le Meridien Fisherman’s Cove
Bel Ombre, P.O. Box 35, Mahé,
Seychelles
Tel +248 4677 000
lemeridienfishermanscove.com
Cape Royale Luxury Hotel
47 Main Road, Green Point
Cape Town, South Africa
Tel +27 (0) 21 430 0500
caperoyale.co.za/
18 19

South Africa
African Oceans Manor on the Beach
HOTEL
South Africa
Sabi Sabi
HOTEL
SEA VIEW HOTEL OF THE YEAR
SAFARI LODGE OF THE YEAR
What do you picture when you think of an establishment that offers five-star beach-front luxury? Whatever image you conjure
up, African Oceans Manor is sure to exceed your every expectation. A stay here is defined by uninterrupted sea and mountain
views, and a peaceful yet sophisticated atmosphere – the stunning, seaside setting is woven into everyday life, inspiring a stay
that is inspired by the sights and sounds of ocean-front living. Guest accommodation is offered in either African Oceans Manor
or the exclusive African Oceans Villa, the latter providing direct beach access. All spacious rooms are categorised by light and
airy décor and luxurious amenities, adding a touch of splendour to your stay. Guests are encouraged to make the most of the
incredible South African landscape; enjoy a game of golf, take a family bike ride, relax in the Jacuzzi, swim in the ocean or enjoy
a picnic at sunset, specially prepared by the hotel’s chefs.
When choosing to undertake an African Safari holiday, look no further than Sabi Sabi. Situated within the world-renowned
6,5000 hectare Sabi Sand Wildtuin in the South-Western section of the Kruger National Park, Sabi Sabi has been offering
safari adventures since 1979, and well deserves its reputation for excellence – not just in terms of the wildlife experiences
on offer, but also providing first-class levels of luxury. When not marvelling over their proximity to the African wildlife, our
judges were admiring the accommodation on offer; Sabi Sabi provides four separate luxury lodges, each with its own theme and
style; the Selati Camp offers a much more romantic atmosphere, while the Bush Lodge and Little Bush Camp offers a level of
contemporary class one would not expect to find in the wild. Earth Lodge, literally carved out of the surroundings, is a haven
of avant-garde simplicity and has been named the most environmentally sensitive lodge in Africa.
Sabi Sabi
4 Jameson Avenue, Melrose Estate,
Johannesburg, South Africa
Tel +27 13 735 5771
sabisabi.com
African Oceans Manor
on the Beach
7 Bob Bouwer Crescent, Bayview,
Mossel Bay, South Africa
Tel +27 (044) 695 1846
africanoceans.co.za/
20 21

HOTEL
Tanzania
Golden Tulip Dar Es Salaam City Center Hotel
HOTEL OF THE YEAR
Tunisia
Medina Solaria And Thalasso
HOTEL OF THE YEAR
HOTEL
A modern hotel in a historic city; Golden Tulip Dar Es Salaam City Center Hotel offers a stay of contrasts defined by four-star
luxury. Although located in the heart of Dar Es Salaam, the hotel provides a quiet and dignified respite from the surrounding
tourist attractions. With just 55 rooms and suites, guests can be sure of a personalised and attentive service. All guest accommodation
offers sweeping city panoramas or beautiful sea views and come complete with such added touches as flat screen
TVS, state-of-the-art-music systems, luxury bathrooms and complimentary gym access. The help desk is open 24 hours a day
to ensure needs and enquiries can be handled swiftly and professionally, no matter the time of day, and the Citrus Restaurant
offers seasonal breakfast, lunch and dinner menus, which is perfect for visitors on the go.
Medina Hotel Solaria and Thalasso is a deserving winner of Hotel of the Year. The great location, wide array of activities onsite
and nearby, and unmatched Tunisian service will make your Solaria and Thalasso experience truly unforgettable, whether
you’re travelling on business, with a family, or a seeking a romantic getaway. Located in Hammamet, the hotel is held in high
regard for its standard of guest rooms and suites, which offer understated luxury and comfort. Leisure services include a
premiere thalassotherapy centre and fitness centre, an outdoor pool, golf and dedicated children’s entertainment services,
ensuring there is something for everyone to enjoy. A variety of cuisines can also be found at Solaria and Thalasso, with six
restaurants and bars serving everything from traditional African delicacies to casual poolside snacks. The hotel also offers a
dedicated conference centre, further cementing its promise to offer every guest the perfect stay.
Golden Tulip Dar Es Salaam
City Center Hotel
Jamhuri St, Dar es Salaam, Tanzania
Tel +255 22 2129351
goldentulip.com
Medina Solaria And Thalasso
Rue de La Medina, Yasmine
Hammamet, 8050, Tunisia
Tel (+216) 72 240 211
medina.com.tn
22 23

Morocco
Kenzi Menara Palace & Resort
Country Hotel of the Year
HOTEL
Guests of Kenzi Merara Palace & Resort will find themselves in an incredible setting. Situated directly opposite the Agdal
Royal Gardens, visitors can enjoy sweeping views of the manicured lawns and dappled citrus groves, with the Atlas Mountains
standing resplendently in the distance. Inspired by the Arabo-Andalusia tradition, all 236 rooms feature impressionist-style
architecture and a warming mix of Moroccan colours and textures to create a relaxing environment steeped in luxury. The hotel
staff go to extraordinary lengths to foster a peaceful atmosphere and deliver seamless service; guests are offered such services
as transfers, a baby-sitting service, a boutique shopping centre and 24-hour concierge team – small but welcome touches that
add another layer of refinement and relaxation to your stay. Guest facilities also include a spa and gym, indoor and outdoor
pools and a business centre and conference rooms.
Kenzi Menara Palace & Resort
Zone de l’Agdal, Avenue Mohamed VI, Marrakech, Morocco
Tel +212 (0) 5 24 45 99 00
kenzi-hotels.com
24 25

TOUR &
ACTIVITY
WINNERS
26 27

Cape Verde
Alwaysailing
TOUR
Egypt
Emo Tours Egypt
TOUR
Sailing Company of the Year
Award for Excellence in Service
Few can visit Cape Verde and escape the lure of sun, sea, and ideal year-round sailing conditions and, as such, visitors are
spoilt for choice when it comes to engaging the services of a local sailing company. However, our judges were particularly impressed
with Alwaysailing and the exclusive experience that can be found on board ‘White Time’. A luxury ocean racing yacht,
White Time offers sailing trips around the west coast of Sal Island from the bay of Santa Maria, but the beautiful views are just
one of the many delights to be enjoyed. The well-experienced crew, led by Captain Eugene, are dedicated to meeting the personal
requirements of every guest. An all-inclusive service can be found on board, from hotel pick up and drop offs, an open
bar, use of the snorkelling equipment to the delicious lunch served at your leisure. The vessel is also out-fitted to the highest
standards and offers incredibly comfortable guest quarters and amenities such as wi-fi and air-conditioning.
Emo Tours are a company of trusted, passionate travel specialists who create customised luxury tours that truly capture the
spirt of Egypt. All tours are completely based on their guests’ interests and schedule, guaranteeing customised itineraries and
one-of-a-kind journeys tailored to your every desire. Our judges admired the sheer scope of experiences on offer, from private
Nile cruises and cosmopolitan city breaks to historic tours and overnight stays in the heart of the desert; guests can enjoy day
trips or multi-day excursions and travel completely at their own pace. Emo Tours Egypt have carefully cultivated excellent
relationships with hotels, transfer companies and tour guides, meaning all guests can be sure of a highly personalised and
trusted service.
Alwaysailing
Santa Maria, Ilha do Sal, Cape Verde
Tel +238 956 44 20
alwaysailing.com
Emo Tours Egypt
10 Ahmed Ragheb Street, Cornish El-Nile |Garden
City, Cairo 11519, Egypt
Tel +202 39753431
emotoursegypt.com
28 29

Mauritius
Pro Dive Mauritius Ltd
TOUR
Kenya
Safari Kenya Watamu - Day Tours
TOUR
Diving Company of the Year
Safari Company of the Year
At Pro Dive Mauritius, a PADI five-star diving resort, professionality and responsibility service is at the heart of everything
they do. To reach a five-star rating, Pro Dive had to demonstrate its ability to offer the full range of PADI scuba programmes,
have an excellent section of dive equipment and offer activities that promote aquatic environmental responsibility – however,
it is clear that Pro Dive go beyond these requirements to also ensure they provide the best possible customer service and experience,
no matter the diver’s level of experience. Capitalising on Mauritius’ excellent diving conditions, Pro Dive offer a range
of diving courses and excursions, from ‘First Bubble’ courses for beginners to PADI certification. Thrilling night dives and
private dives, with use of Pro Drive’s luxury cruiser, are also available.
Safari Kenya Watamu offers day tours to the most famous game reserves and tourist attractions across Kenya, and is the ideal
choice for those who may be travelling on business or else short on time. Both group and private tours are available and guests
can visit such locations as Masai Mara, Tsavo East and West, Hell’s Kitchen and Robinson Island; whether you seek a traditional
game safari or wish for a more unique and hands-on experience, such as a walking tour, Safari Kenya Watamu can offer an
experience that exactly suits your needs and expectations. All tours offer hotel transfers and a delicious lunch, while staff are
on hand to cater for your every need, helping you get the most out of your day.
Pro Dive Mauritius Ltd
Centre de plongée à Trou aux
Biches Ile Maurice
Tel (+230) 265 6213
prodivemauritius.com
Safari Kenya Watamu
Jacaranda Road, Watamu,
Kenya
Tel +254 72 84 62 534
safariwatamu.com
30 31

Morocco
Said Private Day Tours
TOUR
South Africa
Cape Town Helicopters
TOUR
Tour Company of the Year
Unique Tour Company of the Year
Said Private Day Tours offer visitors to Morocco the chance to ‘travel their way’. Catering exclusively for those who seek
luxurious, VIP experiences, a Said private tour is characterised by luxury vehicles, five-star dining experiences and out of the
ordinary experiences. With a focus on catering for travellers visiting Morocco from Spain, Said is particularly popular among
those who wish to discover the exotic delights of Marrakesh’s bustling streets or the natural wonders of Tangiers. Our judges
noted that Said Private Day Tours is committed to providing the very highest levels of customer satisfaction; guides are multi-lingual
and go above and beyond to show their guests a side of Morocco beyond the usual tourist experiences. Customisable
trips, including overnight stays, can also be arranged; the company is happy to suggest routes and activities that will best match
your desires.
A luxurious way of exploring a new destination is to see it from the skies – and Cape Town Helicopters can provide tour experiences
that are truly out of this world. The unique experience starts with the aircraft, because at Cape Town Helicopters, they
believe this has a direct impact on the quality of the experience. The company uses a fleet of Airbus helicopters, which provide
unrivalled levels of comfort and open cabin designs that afford 180 degree views for all passengers, in addition to having a low
impact on the environment in terms of noise pollution. In addition to this commitment to eco-friendly tourism, our judges
were also impressed by the range of tours on offer, including scenic tours, adventure flights and VIP experiences such as
mountain picnics. Cape Town Helicopters goes above and beyond to create the best possible experiences – all passengers are
provided with state-of-the-art Bose noise-cancellation headphones and tours are recorded onto a memory stick so that guests
can re-live the experience long after it has ended.
Said Private
90030, Tangier, Morocco
Tel +212 661 29 60 83
saidtours.com
Cape Town Helicopters
220 East Pier, Breakwater Edge, V&A Helipad,
V&A Waterfront, Cape Town, South Africa
Tel + 021 418 9462
helicopterscapetown.co.za
32 33

South Africa
Cape Town Wine Tours
TOUR
Kenya
Governors’ Balloon Safaris
TOUR
Culinary Tour Company of the Year
Award for Excellence in Service
South African wine is renowned the world over, and now visitors can explore the country’s oldest and most established wine
routes with Cape Town Wine Tours. In addition to day tours to the Stellenbosch and Franschhoek winelands, our judges also
enjoyed the private and tailor-made options; visitors can travel specifically to their favourite wineries or visit hidden gems not
available on the standard tours. Private ‘wine and dine’ tours are also available, which combines the best sights of the winelands
(and four tastings) with world-class cuisine. Each tours are led by a knowledgeable team of guides whose passion for the winelands
of South Africa – and the desire to share their expertise – shines through.
Governor’s Balloon Safaris is an offshoot of Governors’ Camp Collection, the pioneering luxury tented safari camp, so guests
can be sure of quality and satisfaction. Priding themselves on an impeccable safety record, a Governor’s balloon safari takes
adventurers on a dawn flight along the Mara River and out across the Eluai Plains, drifting wherever the breeze takes you. All
guests are guaranteed to enjoy fantastic views of the landscape and its wild inhabitants as they wake up to a new day. To further
enhance the experience, Governor’s Balloon Safaris cap each flight with a decadent champagne breakfast, cooked and served
where ever the balloon lands.
Cape Town Wine Tours
Milnerton 8005, South Africa
Tel +27 21 551 0467
Governors’ Balloon Safaris
Mara Triangle - Maasai Mara National Reserve,
Kenya
Tel +254 20 273 4000
governorsballoonsafaris.com
34 35

AWARD
WINNER
LISTINGS
36 37

Ghana
Mauritius
Hilton Garden Inn Tangier
City Centre
HOTEL &
ACCOMMODATION
WINNERS
Algeria
Az Hotel Vague d’Or
Hotel
Hotel Eden Phoenix
Award for Excellence in
Service
Angola
Hotel Presidente Luanda
Hotel
Benin
Novotel Cotonou Orisha
Hotel
Botswana
AVANI Gaborone Resort &
Casino
Hotel
River View Lodge
Award for Excellence in
Service
Burkina Faso
Royal Beach Hôtel
Hotel
Cape Verde
Hotel Santantao Art Resort
Hotel
Smartline Crioula Hotel
Award for Excellence in
Service
Oasis Praiamar
Beach Front Hotel
Cameroon
Hotel Zingana
Hotel
Central African
Republic
Ledger Plaza Bangui
Hotel
Chad
Hilton N’Djamena
Hotel
Republic of Congo
Atlantic Palace Hotel
Hotel
Ivory Coast
Radisson Blu Hotel, Abidjan
Airport
Hotel
Egypt
Hilton Luxor Resort & Spa
Hotel
Fairmont Nile City
Award for Excellence
in Service
Steigenberger Al Dau
Beach Hotel
Beach Front Hotel
Serenity Fun City Resort
Family Friendly Hotel
Equatorial Guinea
Grand Hotel Djibloho
Hotel
Ethiopia
Capital Hotel and Spa
Hotel
Kempinski Hotel Gold
Coast City
Hotel
Kenya
InterContinental Nairobi
Hotel
Fairmont The Norfolk
Award for Excellence
in Service
Mara Concord Game Lodge
Boutique Hotel
Windsor Golf Hotel &
Country Club
Country Hotel
Ocean Village Club
Beach Front Hotel
Jambo Mara Safari Lodge
Safari Lodge
Madagascar
Hôtel Colbert – Spa & Casino
Hotel
Carlton Madagascar
Award for Excellence
in Service
Laguna Blu – Resort
Madagascar
Beach Front Hotel
Mali
Wellness Hotel Aurora
Hotel
Shangri-La’s Le Touessrok
Resort & Spa
Hotel
The Residence Mauritius
Award for Excellence
in Service
The Westin Turtle Bay
Resort & Spa
Beach Front Hotel
Morocco
Selman Marrakech
Hotel
Paradis Plage Surf Yoga
& Spa
Award for Excellence
in Service
2Ciels Boutique Hôtel
Boutique Hotel
Le Diwan Rabat – MGallery
by Sofitel
Unique Luxury Hotel
Heure Bleue Palais –
Relais & Châteaux
Hotel & Restaurant
Royal Atlas & Spa
Hotel & Spa
Kenzi Menara Palace &
Resort
Country Hotel
Best Western Hotel Toubkal
Modern Hotel
Business Hotel
Hôtel & Ryad Art Place
Marrakech
Riad
Mozambique
Maputo AFECC Gloria Hotel
Hotel
Diamonds Mequfi
Beach Resort
Award for Excellence
in Service
Namibia
Lüderitz Nest Hotel
Hotel
Nigeria
Le Meridien Ogeyi Place
Port Harcourt
Hotel
Rwanda
Urban by CityBlue Kigali
Hotel
Sao Tome and Principe
Pestana Sao Tome
Hotel
38
39

Senegal
Cape Grace Hotel & Spa
Hotel & Spa
Togo
Terrou-Bi
Hotel
King Fahd Palace Hotel
Award for Excellence in
Service
Seychelles
Hunter’s Country House
Country Hotel
The Capital Mirage
Modern Hotel
African Oceans Manor on
the Beach
Hôtel Eda-Oba
Hotel
Tunisia
Medina Solaria And
Thalasso
Hotel
TOUR & ACTIVITY
WINNERS
Constance Lémuria
Hotel
Le Meridien Fisherman’s
Cove
Award for Excellence
in Service
The H Resort Beau
Vallon Beach
Beach Front Hotel
South Africa
Sheraton Pretoria Hotel
Hotel
Intercontinental
Johannesburg
Sandton Towers
Award for Excellence in
Service
Kleinkaap Boutique Hotel
Boutique Hotel
Leeu House
Unique Luxury Hotel
Cape Royale Luxury Hotel
Hotel & Restaurant
Sea View Hotel
Sabi Sabi
Safari Lodge
Tanzania
Golden Tulip Dar Es Salaam
City Center Hotel
Hotel
Ramada Resort Dar
es Salaam
Award for Excellence in
Service
Colosseum Boutique Hotel
& Spa
Boutique Hotel
Hideaway of Nungwi
Resort & Spa
Beachfront Hotel
The Residence Zanzibar
Resort
Radisson Blu Palace Resort &
Thalasso, Djerba
Award for Excellence in
Service
Iberostar Averroes
Beachfront Hotel
Uganda
Laico Lake Victoria Hotel
Hotel
Zambia
Royal Chundu
Hotel
Tongabezi Lodge
Award for Excellence in
Service
Angola
Eco-Tur
Tour Company
Botswana
Kalahari Tours
Tour Company
Mosu Safari Tours
Safari Company
Cape Verde
Boa Vista Tours
Tour Company
Cabo Verde Diving
Diving Company
Alwaysailing
Sailing Company
Cameroon
Discover Cameroon Tours
Tour Company
Republic of Congo
Congo Travel and Tours
Tour Company
Ivory Coast
Mandinka Tours
Tour Company
Egypt
Egypt Tailor Made Day Tours
Tour Company
Emo Tours Egypt
Award for Excellence in
Service
Falcon Adventures
Adventure Company
Scuba Seekers
Diving Company
Ethiopia
Yama Ethiopia Tours
Tour Company
The Gambia
Arch Tours
Tour Company
Ghana
Kumasi Walking
Tour Company
Kenya
Marco Polo Safaris
Tour Company
Governors’ Balloon Safaris
Award for Excellence in
Service
Donamasai Day Tours
Cultural Tour Company
Skydive Diani
Adventure Company
Safari Kenya Watamu – Day
Tours
Safari Company
Buccaneer Diving
Go Addis Tours
Diving Company
Cultural Tour Company
40
41

Madagascar
Dodi’s Lemur Tours
Tour Company
Love Bubble Social Diving
Diving Company
Mauritius
Electro-Bike Discovery
Tour Company
Pro Dive Mauritius Ltd
Diving Company
Morocco
Said Private Day Tours
Tour Company
Sahara Tours 4x4
Award for Excellence in
Service
Toubkal Guide Day Tours
Cultural Tour Company
Marrakech By Air
Unique Tour Company
Palma Quad
Adventure Company
Marrakech Food Tours
Culinary Tour Company
Mozambique
Mabeco Tours
Tour Company
Peri-Peri Divers
Diving Company
Namibia
Wild Dog Safaris
Tour Company
Seychelles
Edelweiss Day Tours
Tour Company
Whitetip Divers
Diving Company
South Africa
Hike Table Mountain
Tour Company
Table Mountain Walks
Award for Excellence in
Service
Siviwe Township Tours
Cultural Tour Company
Cape Town Helicopters
Unique Tour Company
Face Adrenalin – Bloukrans
Bungy
Adventure Company
Cape Town Wine Tours
Culinary Tour Company
Lion World Travel
Tailor Made Tour Company
Tim Brown Tours – Durban
Safari Tours
Safari Company
Blue Wilderness Shark
Adventures
Diving Company
Tanzania
Twanga Touring Company
Tour Company
Shadows of Africa
Award for Excellence in
Service
Zanzibar Quad Adventure
Adventure Company
African Scenic Safaris
Safari Company
Mafia Island Diving
Diving Company
Tunisia
Engaging Cultures Travel
Tunisia
Tour Company
Dive Center: Blue Dolphin
Djerba
Diving Company
Uganda
Kampala Walking Tours
Tour Company
Zambia
Mukuni Big Five Safaris
Tour Company
42 43

AFRICA
awards guide 2016
www.thawards.com