Travel & Hospitality Awards | Americas 2021 | www.thawards.com

Americas
2021

CANADA | BOUTIQUE RESORT
TRAVEL & HOSPITALITY
AWARD WINNER
2021

Team
CEO
Robert Bruce
Editor-In-Chief
Katherine Lozell
Art Director
Marcs Bacera
Awards Director
Brian Anson
Editorial Liaison Manager
David Hyde
Director Of Marketing
Azim Aftab
Social Media Manager
Apple Gatus
Senior Writers
Tasmai Dave & Zavier Zulfqar
Senior Designers
Maria Fernandes & Ashwin Ramesh
Awards Managers
Adam Cole, Alice Smith, & Stanley Lucas
Research Managers
Peter Clement & Mukul
Contributing Writers
Joseph Malabanan, & Michael Popoola
Contents
4
Criteria
8
Canada
56
Mexico
28
United
States
64
Peru

Criteria
Service
Excellence in Service is an important
category, as customer service can often
be responsible for having guests return
year after year. We look for the hotels
and tour operators that go out of their
way to please their guests, those that
provide a personal level of service and
take the time to get to know each visitor
so that they might anticipate their every
need. This can be something as simple
as a 24-hour concierge desk, a hotel
manager who offers a personal greeting
or a tour guide who is happy to create
bespoke private tours – but whatever
it is, we are always pleased when we
encounter staff that have been trained
in the art of customer satisfaction.
Style & Design
It is no question that style and design
plays a big part in selecting our awards
shortlist. A guest will form an opinion
about a hotel as soon as they arrive
so it is important to us that all our
winners make those first impressions
count. We’re certainly not partial to a
particular period of architecture – but
whether we’re judging a gothic castle or
an environmentally friendly lodge, the
criteria remains the same. We consider
factors such as architectural features,
use of materials, creation of spaces,
décor and the overall feel. We love it
when we find a hotel that tells a story
though its design and construction, or
offers a design that is sympathetic to
the natural surroundings of its location.
Local Knowledge
Knowledge of the local area is essential
for any organization, be it a hotel or a
tour operator. The quality of services
takes a great hit when the quality of this
element is not up to the mark. Quite a
few of our winners in this category are
because they have displayed excellent
knowledge about the surrounding
areas. The criteria for a hotel is slightly
lenient compared to a tour operator, as
the latter is expected to have thorough
knowledge of the area in order to
provide good services.
Facilities
Award-winning guest rooms come in all
shapes and sizes, but they all have one
thing in common – a home-away-fromhome
feel. The comfort of the facilities
on offer are of vital importance; we look
for luxurious linens, stylish bathrooms
and a coordinated colour scheme that
work together to create a cohesive
sense of relaxation. Additional touches,
such as complimentary toiletries, free
wi-fi or tea and coffee making facilities
are always a bonus in making us feel
welcome. We’re always impressed to find
hotel rooms that embrace technology
and offer amenities like tablets or smart
thermostat systems, but this does not
always necessarily trump the traditional
– four poster beds, ornate fireplaces or
antique furniture can add a touch of
decadence to a hotel stay.
Marketing
In today’s modern age, a hotel or tour
operator cannot rely on word of mouth
to get their message out into the world.
As social media has become a vital
part of everyday life, we like to see
companies that go the extra mile to
engage with their guests, both past
and future. Attractive and informative
websites and engaging and honest
content are what we look for when
judging a company’s use of marketing;
how well they display their services, how
up-to-date their content is, how well
they get their brand message across,
and, most importantly, how well their
marketing can tempt us to go and see
what they have to offer for ourselves.
4
5

Criteria
Diversity
Diversity is one important aspect that
needs to be taken into consideration
when in the travel and hospitality
industry. It is essential to have staff
that has varying diversity to ensure that
the organization can properly connect
with their guests. Diversity is taken into
account in terms of gender, nationality
as well as languages spoken among
other factors. Not only do we take the
diversity of the staff into account but
even that of the facilities and services
offered; a hotel or tour operator
providing a better range of services is
preferred over those that do not.
Customer Reviews
What better way is there to know about
an organization than by getting first
hand reviews? Customers are the best
judges of any service as they are the
ones who experience them and can
assess whether they were up to the
mark or not. Considering reviews from
hundreds of customers gives us a fair
idea about the general pros and cons
of any organization and also gives us
valuable inputs for the other criteria
as well.
Industry Knowledge
It is of prime importance that an
organization has thorough industry
knowledge. Without knowing the nit-bits
of the industry, it is difficult to flourish
and provide services which are a class
apart. Before any organization ventures
into the industry, it is essential that
they know how the industry is moving
and how they should make changes to
their methodologies in order to remain
relevant and also be a top-performing
organization.
Location
Location is one of the most important factors, but also one of the most subjective,
as the ‘ideal’ is very much determined by the type of visitor and the type of
hotel itself. However, there are a few factors we take into consideration when
determining the winners of location-based awards. The first is convenience; that
is, hotels that are easy to travel to. Many of our winners in this category are in
convenient locations, such as adjacent to airports, close to beaches or found in
the heart of easy-to-navigate cities. We are always impressed when hotels go the
extra mile to take the hassle out of traveling and offer such additional services as
airport shuttles or car hire services. However, we’re always excited to come across
a hotel that is, to use a familiar phrase, off-the-beaten-track. A hotel that can
offer something a little different, in terms of natural surroundings, can make the
difference between a good holiday and an incredible one.
6
7

Banff, Canada
Canada
Alberta
Banff National Park
Johnston Canyon Lodge &
Bungalows
Brian Merry Photography
Jasper National Park
Fitzhugh House
Niagara Falls Top 5
Ostrich Land
8 9

Alberta
The wonderful history of tourism in
Alberta dates to 1885 when the
first national park in Canada, the Banff
National Park, was founded. Attracting
a small number of adventurous visitors
from around the country.
Then in the 1920s a series of roads
were built, hotels began to open,
and in the annual Calgary Exhibition
and Stampede event was founded.
This ultimately laid the foundation for
tourism to Alberta. Ever since, many
more historic landmarks have been
established and visitor numbers have
continually grown. Calgary, the biggest
city in the state, played to host to the
1988 winter Olympics, which enhanced
Alberta’s standing on the international
tourism scene. To date tourism has
contributed more than $8.5 billion to the
economy of Alberta.
Why is Alberta so special?
Simply put Alberta has a lot to offer.
The natural beauty of the area is
the obvious attraction, visitors can
expect serene lakes, snow topped
mountains, lush forests, diverse
wildlife, and unique rock formations.
The ruggedness of the area offers
ample opportunity to take part in
several outdoor activities such as
hiking, climbing, skiing, camping,
hunting, fishing, and watersports, on
the lakes.
Alberta also has an interesting past
from the indigenous cultures that
settled there for thousands of years
to the colonial frontier history from
the 17th to the 19th centuries.
The other lesser-known benefit of
visiting Alberta is the lack of sales tax
meaning you’ll pay less out of pocket
here than you would in other parts of
Canada.
10 11

Our Recommendation for Alberta
Calgary
Drumheller
Banff National Park
Jasper National Park
The largest city in the state and known for hosting the
1988 Winter Olympics as well as the annual Calgary
stampede. The city is pleasant and offers much in the
way of good quality restaurants, bars, and shopping
venues. Considered a good base to explore the
surrounding areas.
A dinosaur lovers dream, Drumheller is a seasonal
destination that draws visitors interested in paleontology.
The rich deposit of fossils found in the area means the city’s
museum of Paleontology is one of the best in the world.
Without a doubt the most popular destination, not just in
Alberta but all of Canada, and a UNESCO World Heritage
Site. Much of what people associate with Alberta in terms
of its ruggedness, wilderness, and natural beauty, can be
traced back to the Banff National Park.
The Park shares its name with the main resort town, one
of two populated areas in the park, which is often the first
stop for many adventurers.
The northern neighbor of the Banff National Park, it gets
fewer visitors due to accessibility and weather conditions,
however it’s no less stunning. Jasper is much bigger in size
than Banff, is less populated, and less commercialised.
Making it a preferred choice for those looking for a more
solitary experience.
12 13

Banff
National Park
Canada’s famous Banff National Park is quite simply
an area of outstanding natural beauty. It is one of
the 7 wonderous parks in the country that make up the
UNESCO World Heritage Site “Canadian Rocky Mountain
Parks”. Of the 7 it’s the first national park to be opened in
Canada, arguably it’s the most picturesque.
The park is made up of 90% untouched wilderness, there
are two populated towns called Banff & Lake Louise as well
as three ski areas. This means there are very few routes to
getting in, there are essentially six routes by road. Train is
another option, there is a daily service from Vancouver as
well as several leisurely “train cruises”. Ultimately the trains
and buses only take you so far and to efficiently move
around you’ll need your own vehicle or a hire private driver.
As you’d expect the park is jam packed with nature
trails, hiking opportunities, wildlife, and beautiful
natural scenery. In terms of places to see you won’t
want to miss Lake Louise or Peyto Lake, both glacial
lakes set amongst a stunning mountain backdrop
ideal for a boat cruise or gondola ride. Sulphur
Mountain is certainly worth a hike to the top to take
in the panoramic views of the Canadian Rockies.
Sunshine meadows on the other hand offer a great
opportunity to appreciate the greenery and flora that
the Banff National Park offers.
For hiking however nothing beats the Johnston
Canyon. A breath-taking attraction carved into
the limestone bedrock by years of erosion, expect
waterfalls, deep pools, overhanging canyon walls,
and lush forests.
For accommodation camping is a truly memorable
option but is only allowed in designated spots.
For creature comforts you’ll want to base yourself
in either of the populated towns or one of many
accommodation options scattered around the park.
Our pick of the bunch is the award winning Johnston
Canyon Lodge & Bungalows profiled on the next page.
14 15

16
Johnston Canyon
Lodge & Bungalows
Canada | Boutique Resort
Nearing almost a hundred years in operation and still going strong. Johnston Canyon
Lodge & Bungalows is the epitome of rustic, traditional lodging with a unique charm.
The location of this boutique resort makes it the ideal basecamp to explore the
surrounding natural beauty of the Banff National Park, enjoy outdoor pursuits, or
simply unwind & de-stress from the pressures of modern life.
Accommodation options are plentiful, the resort is home to 42 cabins and
bungalows that come in a variety of options. The studio rooms are cosy, and
perfect just to have a foot in nature and explore the surroundings. Cottages
and small bungalows are ideal for individuals or couples a request for a
hide-a-bed can be done with the latter.
Bigger groups may want to opt for either a family cottage; ideal for
two adults, two children, or a two-bedroom bungalow; which
allows for more privacy, houses up to 6 people, and offers a
fully-equipped kitchen.
Our pick of the bunch is the carriage house, a unique open
space bungalow that carries all the allure and tradition of
the area, perfect for a romantic getaway.
All rooms come with a private entrance, high quality toiletries,
tea & coffee makers, dining table, fridge, and TV, DVD player
and HDMI cables.
On-location you’ll find much to do. The bistro serves delicious
locally sourced dishes for breakfast, lunch, and dinner. The
Market Café is the perfect place to collect some souvenirs
and gifts, and to treat yourself to excellent coffee, authentic
milkshakes, soft serves, snacks and baked goods. You’ll find
an outdoor patio with a barbecue area, a tennis court, and
several nearby hiking & cycling trails. The lodge is located on
the trailhead of the historic Johnston Canyon which boasts
over 7 cascading glacial waterfalls experienced from a series
of suspended canyon catwalks, bridges, and caves.
On a final note, it’s very much worth mentioning that the
resort is pet-friendly, and of course, there are a few house
rules to follow. Your pets especially dogs will be in for a
wonderful experience
Additional Info : family / dog-friendly / 45min to upper falls /
trail heading to the Ink Pots
GET IN TOUCH
Bow Valley Parkway
Hwy 1a, Banff National Park, Canada
Tel + 1-888-378-1720
17

18
Brian Merry
Photography
Canada | Learning Experience
Banff is a picturesque resort town enveloped within the Banff National
Park; the town’s skyline is adorned by the peaks of the majestic
Canadian Rockies. The spectacular landscape and rich wildlife of
Banff is a feast for the eyes. One of the best ways to explore this
wonderous town and region is by going on a photography tour for
this we recommend Brian Merry Photography.
Owned and operated by experienced landscape and
wildlife photographer, Brian Merry and his wife Kazue,
Brian Merry Photography is an opportunity for a
unique learning experience. Brian has been a
professional photographer for over two decades
whereas Kazue worked as a nurse in Japan
before moving to Canada in 2005. As a team,
they curate and organize photography
tours taking guest to some excellent
photogenic sites and improving their
photography skills.
Having lived in Banff for more than 20 years, Brian is
familiar with places that a regular tourist guide won’t
know of. He uses this experience to lead extraordinary
photography tours that let you explore Banff like a local.
Brian is accredited with the Professional Photographers
of Canada (PPOC). Along with his wife, he has been
organizing group and private photography tours since
2010.
You can choose among the sunrise/sunset, half-day, and
full-day photography tours. The prices start at $125 per
person (based on a minimum of two participants). Brian
and Kazue will take you off the beaten track and let you
explore and capture the hidden gems of Banff. Lunch is
included in the full-day tours.
However, if you want to make the most out of your
experience, request for a customized private tour. You can
opt for a day tour of Banff National Park or a return trip to
Jasper. For overnight trips, accommodation is arranged in
comfortable hotels. The duo also organizes photography
tours in Japan, Kazue’s home country, and Nova Scotia,
where Brian grew up.
100 Owl Street. Unit 21, Banff
Alberta, Canada
Tel +1 403-763-1114
GET IN TOUCH
19

Jasper
National Park
Less renowned and often overlooked for its more popular
southern neighbour Banff, the Jaspar National Park is
equally as impressive and twice as big. Beautiful valleys,
rugged mountains, glacial lakes, rich forests, grassy meadows,
a dark sky preserve, and untamed rivers await all those who
venture in.
Getting in and getting around by car is by far the easiest and
most efficient way. There is a train service from Vancouver and
Edmonton to Jaspar, as well as a scenic tourist train operating
throughout the year.
As is the case with many other national parks, entry into Jaspar
does require a permit, you can choose from a day pass to an
annual licence. Should you plan on moving between parks
then the pass allows for entry into the surrounding parks in
Alberta and British Columbia.
The most famous attraction with Jaspar is Whistlers Mountain,
famed for the spectacular views at the top and relative ease
of access given that a tram can transport you about half the
way to the top. The walk thereafter is relatively short but steep.
Maligne Lake is another well-known attraction, it’s a
stunning sight that’s best explored via a boat cruise. In
the middle there’s the iconic Spirit Island, a culturally
significant photo opportunity and one of the places
where the water on the lake is actually coloured
emerald as opposed to the blue at the docks.
Jasper is home to an extensive range of
fascinating wildlife species, so we’d advise
going on a nature tour to get the most out of
your trip. Popular sightseeing animals include
Bighorn Sheep, Mule Deer, Mountain Goats,
Grizzly Bears, Bald Eagles, and Grey Wolves.
The town of Jaspar is the National Parks main
commercial and tourist centre. It’s usually the base
for exploring the region and offers a few shops,
restaurants, and hotels. We recommend Travel and
Hospitality Award winner Fitzhugh House for all
your accommodation needs, profiled extensively
on the next page.
20 21

Fitzhugh House
Canada | Modern Guest House
For a cosy, warm, and homely experience in the heart of Jasper we
recommend none other than the delightful Fitzhugh House. Nestled in
the heart of Jasper, Fitzhugh house presents the ideal location for exploring
the serene natural beauty of the surrounding area while maintaining easy
access to local restaurants, bars, and attractions.
While property has a rustic and traditional façade the interior
is designed with modernity and contemporary elements in
mind. The décor is elegant and functional while the lighting
enhances an already warm and welcoming atmosphere.
On offer are two charming guest rooms, both finished to
a high standard.
Guests can expect plush queen-sized beds, an
en-suite bathroom, a private entrance, free wi-fi,
de-luxe toiletries, and kitchen amenities such as a
microwave, fridge, electric kettle, dining table, and
toaster. The front patio is perfectly set up to enjoy a
lovely warm beverage and watch over the majestic
mountain scenery the area is renowned for.
Hosts Stephen and Patricia Pavlov are on hand
should you need anything. Their knowledge of the
area and experience in the art of hospitality means
they are well suited to offer advice and arrange
activities, transfers, tours, and much more.
Popular local activities include hiking, cycling, white
water rafting, nature and wildlife tours, and scenic
drives.
GET IN TOUCH
119 Patricia St. Box 2614
Jasper, Alberta, Canada
Tel +1 (780) 852-4622
22
23

Niagara Falls
Fabulous Five
Niagara Falls is a small Canadian city home to the
world-famous waterfall of the same name. Though
the city’s population is less than 100,000, Niagara Falls is
nothing short of an urban centre with plenty of trails, parks,
shopping centres, restaurants, and attractions on offer. If
you’re planning to visit Niagara, here are the top five places
you don’t want to miss out on.
1. Niagara Falls
Top on the list is of course the waterfall from which the city
gets its name. Niagara Falls is divided into two main parts;
the Horseshoe Falls (located along the Canadian bank) and
the American Falls (along the US border). A guided ferry
tour is the best way to get up close and personal with the
falls.
2. Skylon Towers
Skylon Towers is a high-rise observation tower offering panoramic
views over Niagara Falls and beyond. The tower also features
two restaurants; the Revolving Dining Room, which rotates once
an hour to give a magnificent view, and the Summit Suite Buffet
perfect for family outings or group meals. There is a gift shop and
an amusement arcade located at the base of the tower.
3. Niagara Skywheel
Best described as a ginormous ferris wheel, the Skywheel features
enclosed cars offering stunning views. The unique built-in
conditioning system means the wheel is set up to operate all year
round keeping you warm in winter or cool in the summer.
4. Fallsview Casino
Built on a cliff overlooking the Horseshoe
falls, the Fallsview Casino and resort is one of
Canada’s largest and most popular gambling
resorts. Boasting several restaurants, casino
games, a spa, luxurious rooms, and a theatre, the
casino also hosts several international events
throughout the year.
5. OstrichLand
Something a little different and located a short trip
outside of Niagara. OstrichLand is an ever popular
Ostrish farm providing an up close, informative,
and personal experience with Ostriches. Check
out the next page to find out more.
24 25

Ostrich Land
Canada | Unique Experience
While Ontario may offer much in the way of grand spectacular
attractions, the state is home to niche and unique sites as well.
One such attraction is famed Ostrich Land farm located in the rural
stretch land between Hamilton and Niagara Falls.
At Ostrich Land you can expect a fully immersive and
educational experience centred around these majestic birds,
a rarity in North Americas as Ostrich originate from the
African Savannah. There are three Ostrich species at the
farm: Black, Blue, and Red, each with their own distinct
quirks and uniqueness. As well as seeing fully grown
Ostrich visitors also get the opportunity to visit
chicks in the nursery, purchase good to take
home as a memento, and take part in regular
special events staged throughout the year.
Tours
Tours of Ostrich Land, led by
expert guides, are fun, engaging,
educational, and suitable for
all ages. Guest can learn all
about the history of these birds,
their anatomy, social structure,
diverse personalities, the benefit
of having a farm like this nearby,
and can feed the chicks.
Tours last roughly an hour and
a half, there is no need to prebook,
and at the end guests are
welcome to enjoy the farm.
Store
The store at Ostrich Land
certainly adds to the uniqueness
of the site. For one, visitors can
purchase livestock, Ostrich
GET IN TOUCH
chicks are available from a
fertilised egg and one-day old
right up to a breeding pair. If
you’re more interested in the
nutritional benefits then you can
reserve Ostrich eggs in seasons,
these are extremely popular, and
the waiting time can be up to 10
weeks. Ostrich meat can also be
bought.
Ostrich oil is another popular
product, it is famed for its skin
healing, anti-aging properties,
anti-fungal properties, and was
a key part of ancient Egyptian
queen Cleopatras daily skincare
routine.
People have to buy a ticket
first, before to come (Covid 19
requirement) at our website
www.OstrichLandOntario.com.
8299 Concession 2 Road,
West Lincoln, Ontario, L0R 1E0
Tel +647 988-0841
26
27

Banff, Canada
United States
The 2022 Travel Rush
New York The Empire City
Brooklyn The Place to be
Wyndham Garden Brooklyn
Omar Bouchaar
Newport Americas Hidden Gem
Howland House Inn
The Chicago Style
The Seattle Super Six
The Best of Vegas
Las Vegas Walking Tours
28 29

The 2022
Travel Rush
During the Covid pandemic the USA, the third most
visited country in the world, shut its borders for
non-citizens from over 30 countries including those in
the EU, United Kingdom, South Africa, China, and Brazil.
The lack of visitors from key markets in Europe meant that
tourism industry in the US suffered. Thousands of hotels
and tour companies were forced to shut down, hundreds
of thousands of jobs in the hospitality industry were lost,
and millions in expected revenue wiped away.
However, on November 8th there was some good news
as the border to the USA finally re-opened to visitors from
over 30 countries including the UK and large parts of
Europe. This is as long as travellers a fully vaccinated and
can provide a negative Covid result within 3 days before
departure. As a result, many international airlines began
restarting services to the USA or those that continued to
provide a service found bookings up by more than 50%.
This so called “travel rush” of
course comes as no surprise
given how appealing the USA
is to international travellers.
The country is one of the most
diverse in terms of attractions,
things to do, places to eat,
natural beauty, and culture.
With so many major cities and
destinations to visit America is
a country many have to keep
re-visiting just to take it all in.
In fact, 5 of the top 50 most
visited cities in the world are in
the USA, more than any other
country.
So, for our chapter on the USA,
we’ve decided to cover 5 cities
you need to visit on your next
trip to the USA. These are New
York, Chicago, Seattle, Las
Vegas, and our hidden gem
Newport on Rhode Island.
30 31

New York
The Empire City
Always a Good Idea
New York is one of the world’s most famous cities, renowned for its many
historic landmarks, museums, attractions, restaurants, and finance
companies as well as being the home of several famous personalities. New
York is America’s most populous city, and its people are vibrant, welcoming,
passionate, and most of all proud of their city!
Getting In & Around
You can fly into New York from almost any part of the world. The John F Kennedy
and Newark International Airports are the major entry points for foreign travelers
whereas LaGuardia airport offers domestic flights daily.
If you’re feeling adventurous, you can take the three-hour drive from New Jersey
to New York or relax as the bus or train service from several major surrounding
areas connects you to the Big Apple.
To navigate New York, we recommend using the subway for fast, efficient, and
easy commutes. Bus rides, Ubers, and Taxis also provide an avenue for getting
around, but you do have the risk of getting caught in traffic.
Things To Do & See
There is so much to see
and do in the city that
we can’t cover it all so
this is selection of some
of our favorites.
Of course, you’d want
to start with the city’s
most iconic sites the
Statue of Liberty and the
Empire State Building.
From here you’ll want to
hit up Wall Street, catch
a show in the Theater
District, watch a ball
game at the Yankee
Stadium, or a concert at
Madison Square Garden.
Other fun activities to
do include boat cruises,
food tours, picnic at
central park, and of
course, shop at fifth
avenue.
Dining
New York has no shortage
of food options and is the
perfect destination for all
sorts of palates. The New
York gastronomic scene
has it all, from street
bagels and hotdogs to
fine dining Italian and
high-grade steak. In New
York we guarantee you’ll
find a dish to suit your
tastes!
Accommodation
The Wyndham Garden
Brooklyn Sunset Park
is where we would
recommend checking in.
A Travel and Hospitality
Award winner, profiled on
page 36.
32 33

Brooklyn,
The Place to be
Brooklyn is one of New York’s famous five boroughs,
one which many consider to be the best of all. It is
the second-largest district in the state, with a population
that exceeds two million people and is from Manhattan by
the East River.
On the first visit to Brooklyn, you’ll likely have several places
on your list to visit. However, it doesn’t get much better
than the Williamsburg and Dumbo areas. Both offer plenty
in the way of attractions, things to do, places to eat, and
shop.
The Dumbo area lies on the waterfront and is home to some
of the best views in all of Brooklyn. If you’re a food lover, we
recommend a visit to the open-air market in Smorgasburg.
It is one of the largest weekly open-air food markets in
the United States and attracts more than 20,000 visitors
during the summer.
One of the most famous attractions in the borough is the Brooklyn
Bridge which runs through Manhattan directly into Brooklyn and
present an iconic view. It is one of the most recognizable attractions
in all of Brooklyn becoming especially popular at night.
After a long day of exploring dinner at Cecconi’s is a must, it’s a
Brooklyn landmark located on Water St offering up traditional
Italian dishes in full view of the Manhattan skyline and the Brooklyn
Bridge.
However, if you want something different then why not tacos? The
place to go is the Bushwick Taco Company on 1081 Fulton Street,
a taco lovers dreams serving up fresh food and a wide variety, at
affordable prices.
Movie lovers are in for a treat. There are several places in Brooklyn
to watch outdoor movies for free, we suggest checking out the
excellent Harbor view lawn.
Like the rest of New York Brooklyn is a shopaholic’s haven. The
district boasts a number of shopping centres, but the top of our list
is Bedford Avenue. A collection of excellent high street boutiques
and Jewelry stores.
If this has piqued your interest in Brooklyn and you’re planning a
trip then be sure to visit the district during the autumn and spring
months when the weather is still ok but the area isn’t too crowded.
34 35

Wyndham Garden
Brooklyn
USA | Hotel & Restaurant
Contemporary architecture, unique décor, world class service,
value for money, and a great location await all guests checking
into the wonderful Wyndham Garden Brooklyn Sunset Park.
This award-winning property, set on a bustling Brooklyn
Street, is easily accessible and well connected to the
rest of the city with a subway station, bus stop, and
a plethora of taxis nearby. As well an onsite parking
and transfer service should you choose to navigate
in a more private manner.
Guest rooms are colourful, artistic, and designed with the ultimate
guest experience in mind. Rooms come with luxury amenities, a
mini fridge, coffee machine, workstation, a water purification system,
flat screen satellite TV, and free high speed wi-fi. Options range
from Deluxe, Superior, Executive and Premium King rooms. If any
we recommend the executive as it includes stunning city views of
Manhattan.
Guests can expect a daily continental breakfast made using the
best local produce and ingredients, as well as access to a modern
business centre, safety deposit box, early check-in, late check-out,
free newspapers, state-of-the-art disability access, and pet-friendly
entry. Express check-in and check-out are a popular service.
The Constantine Restaurant and Bar, located within the property, is a
treat. On offer are a range of dishes, light snacks, cocktails, and coffee.
There are so many things to see and do just a stone’s throw away from
the property. Why not take in a show, cheer on a local sports team, or
enjoy a spot shopping at one of the many boutiques located nearby.
GET IN TOUCH
457 39th St, Brooklyn, NY 11232, United States
Tel +1 718-972-0900
Fax#+1-718-972-1400
Toll Free#+1-855-579-8333
www.wyndhambrooklyn.com
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38
Omar
Bouchaar
USA | Hospitality Manager
For his stellar handling of the Wyndham Garden Brooklyn
through the tough phase of the COVID-19 pandemic while
maintaining the best safety standards, Omar Bouchaar has
been awarded the Hospitality Manager of the Year Award.
We sat down with him to talk about his experience during the
pandemic and more. Find out what he has to say below.
1. How was your experience in guiding the hotel through
the tough COVID-19 situation? What challenges did you
face?
1. Low Occupancy
Most operators require a minimum occupancy of 50% to simply
break-even. We were at 70% due to some contract business we
had, so we never shot down we were one of the few hotels kept
the business open in New York City.
2. Pricing Elasticity
Lower prices, a lack of significant demand and low occupancy
rates do not bode well for revenues and profitability for the
next 36 months.
3. Renewed Lockdowns
We are already witnessing spikes in COVID-19 cases in countries
and cities that have re-opened too quickly and people that are
not observing proper social distancing protocols, vaccination
denials and travel bans.
2. What changes did you implement to adapt to the new
normal while maintaining the same quality of hotel
experiences?
Managed & controlled well fixed, variable expenses, cash flow,
cost per room, cleaning, disinfecting, and sanitizing challenges.
In addition, we did implement Count on Us Covid-19 Wyndham
protocols, guest safety first, staffing and payroll post furlough,
and redundancies are another major focus.
3. How did you manage the massive hotel team during the
COVID-19 period and keep their morale high?
We created a task force team staying in the hotel by building
a healthy and safe work environment, helped them manage
schedules, gave in-room hotel accommodation, training on
Count on Us COVID-19 protocols and incentive bonus.
4. Are there any new trends in the travel industry that
you’ve noticed post the pandemic?
Yes, I did notice that the recovery continues under storm
clouds, the economy will fuel a rebound, labor markets
present major challenge and finally the recovery will come in
stages by 2025.
5. Tell us a little about your working experience in the
hospitality industry
Success-driven, astute, and results-oriented professional,
offering extensive experience in hotel management and
administrative functions for the past 20 years. Armed with
expertise in developing business plans and strategies,
implementing policies and procedures, and improving
processes to meet or exceed corporate objectives and
sales goals.
6. Which cuisine do you enjoy, and which is your favorite
restaurant in NYC?
Japanese cuisine from our FUSHIMI Group Restaurants in
New York City.
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Certifications
Awards and Recognitions
Certification in Antiterrorism Awareness—
Hospitality Industry, 2015
Certification in Cyber Security — Hospitality Industry, 2016 & 2018
Professional in Hospitality Industry — Executive Leader—
Wyndham Worldwide University, 2014
Task Force Certification Wyndham Hotels & Resorts Operations 2010
Hotel and Restaurant Management Certification —
New York Food & Hotel Management Institute, 2001
Proclamation 2021 from Eric Adams new mayor winner for in NYC 2021
Selected one of TOP 50 leading GM’s is US 2021 by American Hotel &
Lodging Association/AHLA
Travel & Hospitality Award Winner for Award for Excellence in
Leadership and General Management 2020
Gold Stella Award winner 2021 Best Boutique Hotel Northeast USA
TRIP ADVISOR TRAVEL CHOICE AWARD 2020
Citations received in 2016 & 2018 from Brooklyn Borough President
New YorK
Selected as Ambassador for Brooklyn Chamber of Commerce 2021
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Newport
Americas Hidden Gem
Newport is one of Rhode Island’s best kept secrets,
offering a perfect blend of waterfront locales, great food,
beaches, and year-round events. The city is culturally rich,
housing several, intact, structures that date back to the colonial
era as well as stunning 19th-century waterfront mansions.
Getting In & Getting Around
Boston’s Logan Airport is about 90 minutes away and offers the
best entry for international travelers unless you are flying from
another part of the United States which would mean landing
at Warwick’s T.F Green Airport which is only 45 minutes away.
Newport’s proximity to several water bodies makes it perfectly
accessible by ferries and yachts from Block Island, Jamestown,
and Providence.
Moving within Newport is best done on a bike or simply walking.
Although you can self-drive or hire a drive, an influx of tourists
in the summer means you may experience traffic and difficulty
finding parking spaces. The city has an efficient transportation
system with pedicabs, and trolleys that make navigation simple
and a little adventurous.
Things To Do & See
Newport is a popular surfing and sailing destination which has
been hosting America’s Cup sailing competition for 53 years.
We recommend visiting iconic Newport Mansions, including The
Breakers and Elms structures, to view the city’s architectural
history. Other sites you won’t want to miss is the Famous Cliff Walk
and the Museum of Yachting located in the amazing Fort Adams.
Dining
Newport’s restaurant scene boasts a wide
selection of establishment serving mouthwatering
food from all over the world but given its coastal
location we’d always go with the seafood.
Accommodation
We recommend staying at the Howland House
Inn, a Travel and Hospitality Award Winner,
offering fantastic amenities and proximity to the
best food, tourist attractions, and local shopping
experiences.
42 43

Howland House Inn
United States | Eco Friendly Guest House
In a city famed for its history you’ll be forgiven for insisting on your
accommodation offer some of this in some form and in the great colonial
city of Newport we have just the place, the Howland House Inn. A charming
all-suite boutique hotel offering a unique look into the past.
The house itself is one of Newport’s oldest homes, originally built
in 1765 the house actually pre-dates the revolution and has the
classic white New England look giving it an antique feel. It’s
original proprietor Benjamin Howland came over on the
Mayflower and during its renovation an effort was made
to include as many as the original beams and floors.
The inside reflects much of the elegance
found on the exterior. The suites are finished
to a high standard, offer much in the way
modern amenities, and are spacious. Each
suite includes a separate living area, work
desk, coffee table, refrigerator, coffee
maker, superb amenities, and a luxurious
spa inspired en-suite. The stay includes a
scrumptious daily breakfast that is locally
sourced, organic, made using only the
freshest produce and best ingredients.
With only four suites you’re guaranteed
a brilliant private experience with the
wonderful hosts ready to welcome all guests
as they would do family. To this end expect
expert advice on where to go, what to do, the
best times to go out, shopping, restaurants,
and for anything else you may need during
your stay.
GET IN TOUCH
205 Spring St, Newport
Rhode Island, United States
02840
Tel +1 401239.7741
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45

The Chicago Style
Chicago is the third most populous metropolis in
America, home to over 2.7 million residents. The
city’s population density and diversity mean it’s rich in
culture, art, and history, with a vibrant culinary scene to
match.
Cultural experiences come in many forms in Chicago.
For one you have several ethnic heritage neighborhoods
that are worth exploring such as little Italy, Chinatown,
Mount Greenwood (Irish), and Pilsen, which was originally
inhabited by Czech immigrants but later became the
centre of Chicago’s Latin American immigrant community.
All these neighborhoods offer much in the way of food,
shopping, culture, and art.
Another cultural gem in Chicago is the Chicago blues, a form
of blues music focused on the sound of an electric guitar
and harmonica. You’ll find tons of clubs and performance
venues if you fancy a listen, our personal favorite spot is
Buddy Guys Legends on 700 Wabash Avenue.
For food lovers there’s one
dish that stands out and
that is none other than the
Chicago style pizza. A staple
of the city, it’s basically a thick
pizza-pie filled with cheese
and rich tomato sauce.
There is nothing quite like it
anywhere else in America.
For history lovers the first
stop for sure is a tour of the
city’s gangster heritage.
Being the home of one of
Americas most notorious and
biggest mobsters, Al Capone,
Chicago is littered with mob
related sites. Another lesserknown
historical fact about
Chicago is that is the home of
baseball, it’s where the sport
was invented, and Wrigley
field is the place to go for a
tour and if you’re lucky catch
a cub’s game.
46 47

The Seattle
Super Six
Seattle as a tourist city can best be described
as that song you always skip in an album
only to find out it’s the best on the track list. If
you’re not sure where to start in this underrated
city, then worry not as we’ve put together a list of
our top 6 attractions.
PIKE PLACE MARKET
First stop you’ll be surprised to
learn is the Pike Place Market,
especially if you’re a foodie. Here
you can experience a one-of-akind
culinary tasting tour with a
professional Chef or attempt to
navigate it yourself. Breakfast
normally starts at 7 am, while farm
tables open a few hours later. A
morning spent here is a morning
fulfilled.
SPACE NEEDLE
The city’s most recognizable
landmark, the space needle will give
you exactly what you expect which
is breathtaking 360-degree views
of Seattle. Whilst there you should
try a cocktail or two at the delightful
Loupe Lounge.
CHIHULY GARDEN AND GLASS
MUSEUM
Located next to the space needle
and showcasing glassworks of the
charismatic Dale Chihuly. This one
is certainly a hidden gem, and you’ll
find plenty of awe-inspiring works
particularly the 10ft long sculpture
hanging from the ceiling.
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WASHINGTON STATE FERRIES
No trip to the city is complete
without a ride on the Washing State
Ferry that come complete with an
in-depth historical narration from a
guide on board. Learn all about the
city, its history, key individuals, and
generally what makes it tick.
WOODLAND PARK ZOO
A visit to the Woodland Park Zoo
is a fantastic experience. The Park
houses a staggering 300 animal
species, including a rare Snow
Leopard and an exotic African
Giraffe.
MOUNT RAINIER
NATIONAL PARK
A fabulous day trip away from the
city, where there is much to do
and photograph. You can opt for
a simple camp picnic, maybe hike
on a budget, or go all-out with a
luxurious restaurant dinner. The
best time to enjoy this park is during
the week when it’s less crowded.
Seattle, United States
50 51

The Best
of Vegas
The Adventuredome
An indoor amusement park that presenting something
a little different from the usual thrills of Vegas.
Air conditioned and boasting over 20 rides the
Adventuredome is a great day out for all the family.
From the moment you set eyes on the big
Welcome to Fabulous Las Vegas sign, you
know you’re in for a ride. Every moment in the city
that never sleeps is a moment you’ll never forget.
The strip is a casino haven housing multiple
large gaming hotels, resorts, restaurants, and
tourist attractions built to ensure value for your
money. If you’re considering a trip to Vegas,
then we recommend the following sites to add
to your “must-visit” list.
The Bellagio Hotel and Casino
Two miles from the McCarran International Airport is the
world-famous Bellagio Hotel and Casino. Try your luck at
slots or in engage in all-night poker game, maybe you’d
prefer to relax at the world-class spa, or enjoy the thrills
of an extravagant live show.
Fremont Street
The most famous street in downtown Vegas is a hub for
party lovers. Fremont is the place to be, especially during
the festive season. You can zipline, attend a New Year’s
Eve party, go bar crawling, and much more. Instead of
a family thanksgiving, Fremont Street is famed for its
“Drinksgiving”.
The Grand Canyon
Although not strictly in Vegas the Grand Canyon is only
about 2 and half hours away. Its certainly a site worth
exploring especially while in Vegas!
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Las Vegas Walking Tours
USA | Tour Company
There is much to see and do in Las Vegas, why not consider a walking tour? Las Vegas
Walking Tours are fun, affordable, informative and quite possibly the best travel activity!
Walking tours accommodate families, couples and even the single adventurous traveler
while offering the opportunity to meet other travelers from around the world and
possibly even make new friends.
Home to legendary casinos, hotels, wedding chapels, top restaurants, and even
reality TV stars, Downtown Las Vegas is again a vibrant, top attraction in the
country today.
See, explore and discover Downtown Las Vegas’ famous Fremont Street
on a 2-Hour guided walking tour as your experienced local guide takes
you on a ‘Walk through time’ from humble outpost to infamous
‘Glitter Gulch’, to gem of urban renewal and revitalization. Stories,
facts & photos peel back layers of neon exposing the rich
history underneath. Use of wireless audio headsets ensure
a personal experience with your guide while hearing
every fascinating story along the way. Tips, tricks and
recommendations throughout will also have you
feeling like a ‘Vegas Insider’.
Tour by day or night! Walk past the new Circa
Resort & Casino, and legendary Plaza, Golden Gate,
Golden Nugget, Binions & El Cortez. Photograph the
infamous Vegas Vic as thrill seekers whiz by, 100-feet
above on the Slotzilla zip line.
Tour into the newly revitalized Fremont East where
you’ll find unique restaurants, shops, clubs and
entertainment venues while learning how one man’s
vision and commitment to community has sparked
perhaps the greatest downtown revitalization project
in the United States.
DOWNTOWN LAS VEGAS - FREMONT STREET Tours
are offered daily, Mon-Sat. Morning tours are preferred
by those looking for a more relaxed environment as
Fremont Street becomes busier throughout the day.
FREMONT AFTER DARK Tours are available 2 evenings
per week for those who prefer their tour amongst
the twinkling bulbs, colorful neon tubes, live music
stages, party atmosphere, and other adult-minded
fun befitting a city known as ‘Sin City’.
1 1/2 S Main St, Las Vegas,
NV 89101, USA
Tel +888 571-6587 toll-free
www.lasvegaswalkingtours.net
GET IN TOUCH
55

Tulum, Quintana Roo, Mexico
Mexico
A Foodies Dream
Beautiful Beaches
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A Foodies
Dream
When it comes to food tourism very few
places can compete with Mexico. This North
American state is world-famous for its incredible
food, unique produce, flavorsome ingredients,
inventive dishes, and heritage delicacies. Mexican
cuisine is so highly regarded in fact that it earned
a UNESCO Intangible Cultural Heritage of Humanity
status in 2010.
For a foodie, participating in Mexican food culture
is an unmissable experience, and for the most part
we recommend going with the street food. To this
end we’ve put together our list of four of the best:
Chiles en Nogada: The Chiles en Nogada is one
of Mexico’s oldest dishes and one of royal heritage.
Made from pomegranate seeds, picadillo (spiced
beef and fruits) and walnut cream, this tasty dish
was first served to Don Agustin de Iturbide - the
country’s first Emperor.
Enchilada: Arguably one of Mexico’s
favorite foods. The dish features
nutritious ingredients from tortilla
flour to vegetables, beans, cheese,
and seafood (or any other protein).
Enchiladas can be found on just
about every street corner in Mexico,
particularly in Iztapalapa, home of the
annual Enchilada festival.
Pozole: Pozole is traditional
dish with roots in Mexican Aztec
culture. This delicious soup is
made from corn, herbs and
tomatoes that are boiled for
hours. Pozole recipes vary from
town to town, with locals adding
cabbage, onions, lettuce, and lime
to servings. Cheap, flavorsome,
and easy to produce, you can see
why its popular among working
locals.
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Tacos: What better place to
try Tacos than in its ancestral
home? Probably Mexico’s
most famous culinary export,
tacos are made from steamed
wheat tortillas stuffed with
vegetables, pork, diced
tomatoes, and cheese. As
a national staple, tacos are
available all over the country
with each region offering their
own unique twist.
Street vendors in Mexico
Special mentions go out to
Tamales, Mole, Quesadillasm
and Tlayudas. These four haven’t
quite made the list but are
definitely worth trying.
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Beautiful Beaches
Mexico’s beautiful beaches are one of the main
reasons why tourists pour into the country every
year. From fun and happening beach spots to more
relaxed environments, Mexico’s sandy beaches are a fit
for everyone. The variety of options can make it hard to
choose from, so we’ve decided given you a rundown of the
country’s best.
Tulum
Located off the Riviera Maya, Tulum is one of Mexico’s
most famous beach towns. The town has a handful of
white-sand beach fronts and turquoise-colored waters.
In addition to its relaxing allure, Tulum houses Mayan
relics from the 13th century and an immersive jungle for
adventure seekers and party ravers. Tulum’s beaches are
accessible all year round with yoga, watersports, beach
football, and food stalls just a few of the popular activities
on offer.
Cozumel
Cozumel is Mexico’s top destination for tourists look to
partake in beach activities and watersports. Located off
the Yucatan Peninsula, the beach town boasts several
beachfront bars, restaurants, tour operators, boat clubs,
and sea view resorts. Cozumel is an absolute crowd
favorite during the summer months so it’s good to book
ahead.
Playa Chac Mool
If you’re keen on a quieter beach front experience, then
Playa Chac Mool is perfect for you. The white sand beach
is one of the finest in Cancun, offering tourists a peaceful
getaway from the popular party beaches. Located in
the heart of Mexico’s beach haven (Cancun), the Playa
Chac Mool is ideal if you want something different or are
recovering from a hangover.
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Lima, Peru
Peru
Peru Let Your Adventure Begin
Peru Sustainable Tourism
Evolution Treks Peru
64 65

Peru
Let Your
Adventure Begin
Peru, the third-largest country in South
America, is one of the continent’s most
charming. This fascinating nation is home to
several UNESCO World Heritage sites and draws
many tourists annually, primarily to the iconic
Inca site of Machu Pichu, it’s what Peru is most
famous for. However, once there, many tourists
learn to appreciate that it’s a beautiful multicultural
land, offering much in the way of history, culture,
adventure, nature, and food.
Getting In & Around
You can fly into the country
to Jorge Chavez International
Airport located in Lima via
several international airlines, or
cross over, by car or bus, from
neighboring South American
nations like Ecuador, Bolivia,
Columbia, and Chile, which offers
the only international train.
Moving around you can take
advantage of the country’s bus
system which is well connected
but does mean travelling on badly
paved roads, making the journey
arduous. The train system in Peru
is surprisingly good and journeys
can be scenic, so this is something
to consider. However, you’ll
likely be flying as Peru is a large
country, and with limited time this
presents the most efficient way to
get around.
Things To Do And See
Sightseeing is one of Peru’s biggest selling points. The country is the home of
Machu Picchu, one of the Seven Wonders of the World. Moving away from this,
for a more rounded experience we recommend the Colca Canyon, Lake 69, the
Sand Dunes of Huacachina, a stroll around Cusco, an Amazon River tour, hike
up Rainbow Mountain and handicrafts shopping at local markets.
If you need help with this or anything else within the country we recommend
the services of Evolution Treks Peru, a Travel and Hospitality Award Winner
profiled on page 70.
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Dining
Peruvian food is quite varied which shouldn’t come as too much of a
surprise when you consider the diversity in its landmass. Fish on the coast
is fantastic, in mountain areas you’ll find more hearty food based around
potato & meat, whereas in the Amazon you can find jungle delicacies
such as fried plantain, smoked pork, leaf wrapped rice, chicken, eggs,
and olives.
A guinea pig is a local favorite, and a tasty treat if you’re brave enough
to try one.
Accommodation
For a unique hospitality experience we
suggest checking in to Llanganuco Lodge,
a Travel and Hospitality Award winner.
Paracas, Peru
68 69

Peru Sustainable
Tourism
In the past decade, Peru has launched itself to the centre of
sustainable tourism, ensuring that future generations can
continue to benefit from touristic experiences without irreversible
damage to nature or the community. Sustainable tourism
focuses on bridging the socio-economic benefits of tourism with
the conservation of biodiversity.
Peru’s effort has not gone unnoticed as it was rated as
having some of the highest levels of human development and
ecologically sustainable practices of resource consumption by
the Worldwatch Institute in 2019.
Peru bases its ecotourism system on the three values of
sustainable and eco-friendly tourism, these are
– to be a positive force for conservation by emphasizing the
protection and perpetuation of naturalistic scenarios and
attractive local peculiarities,
– to bring economic benefit to host communities, and
– to increase the benefits brought about by tourism to host
countries.
Peru has lived up to the expectations
of an eco-friendly and sustainable
tourist centre by achieving a Human
Development Index score of 0.086
and an impressive ecological
footprint of 1.5 hectares, according
to the WWF Global statistics (2007).
Peru has continued to maintain
sustainability by enacting laws
against deforestation and regulations
to protect natural resources, wildlife,
and other tourist attractions. Thereby
maintaining “green” travel and a
healthy ecosystem for tourism.
The Inkaterra Machu Pucchu Pueblo Hotel in Peru is a worthy example (one
of many) of a tourist attraction that is sustainable and eco-friendly. The
hotel’s policy encourages the preservation of native cultures and a green
environment, to ensure positive tourism for many more years to come.
Another example is TH Award winner Evolution Treks Peru which has focused
its sustainability model built around empowering women. Find out more on
the next page.
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Evolution Treks Peru
Peru | Adventure Tour Company
Founded on the ancient Andean notion of Ainy, Evolution Treks Peru is an
organisation unlike any other. Ainy means reciprocity, relating mainly to
the ability of people recompensating each other for the betterment of the
community. At Evolution Treks the community is made up of clients and
workers.
Being a local worker-owned organisation means Evolution Treks
places special emphasis on good working conditions, positive
sustainability practices, outstanding client experiences, and
high-quality equipment.
Machu Picchu Tours
Machu Picchu is without a doubt the big draw of
Peru and at Evolution Treks there are several tour
possibilities to see this magnificent wonder. The
private tour is a good option as is the sacred valley
and train combination. If you prefer however you
can choose to travel in luxury with this option
of course costing a little bit more. For that
added layer of safety for women, Evolution
Treks offers a specialised women only
tour led by female guides.
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Inca Trail Treks
For a more adventure filled journey to Machu Picchu we
recommend going via the ancient Inca Trails. At Evolution
Treks you can do this over a four- or five-day route with luxury
and female only options available. If you’re limited on time,
then we recommend the short trail which starts with a train
journey for the first leg and then a 7-mile hike over two days
to the top.
Alternative Treks & City Tours
Although the famed Inca Trail is the most popular route to
Machu Pichu, there are alternative less explored trails that
are worth exploring. The Lares Trek allows for a more cultural
experience whereas the Salktantay Trek is more varied than
the others. The Huchuy Qosqo Trek takes you through “little
cusco” a true hidden gem within Peru and a great opportunity
to give back to the community.
If you have a day or two to spend in Cusco, then why not take
a city tour? Evolution Treks offer a nice selection of immersive
and adventure tours in and around Cusco.
Tel +1 (510) 943 7453
Tel +51 084265523
GET IN TOUCH
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TRAVEL & HOSPITALITY
AWARD WINNER
2021
Evolution Treks Peru
PERU | ADVENTURE TOUR COMPANY
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