Travel & Hospitality Awards | Americas 2021 | www.thawards.com

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Robert Bruce


Katherine Lozell

Art Director

Marcs Bacera

Awards Director

Brian Anson

Editorial Liaison Manager

David Hyde

Director Of Marketing

Azim Aftab

Social Media Manager

Apple Gatus

Senior Writers

Tasmai Dave & Zavier Zulfqar

Senior Designers

Maria Fernandes & Ashwin Ramesh

Awards Managers

Adam Cole, Alice Smith, & Stanley Lucas

Research Managers

Peter Clement & Mukul

Contributing Writers

Joseph Malabanan, & Michael Popoola















Excellence in Service is an important

category, as customer service can often

be responsible for having guests return

year after year. We look for the hotels

and tour operators that go out of their

way to please their guests, those that

provide a personal level of service and

take the time to get to know each visitor

so that they might anticipate their every

need. This can be something as simple

as a 24-hour concierge desk, a hotel

manager who offers a personal greeting

or a tour guide who is happy to create

bespoke private tours – but whatever

it is, we are always pleased when we

encounter staff that have been trained

in the art of customer satisfaction.

Style & Design

It is no question that style and design

plays a big part in selecting our awards

shortlist. A guest will form an opinion

about a hotel as soon as they arrive

so it is important to us that all our

winners make those first impressions

count. We’re certainly not partial to a

particular period of architecture – but

whether we’re judging a gothic castle or

an environmentally friendly lodge, the

criteria remains the same. We consider

factors such as architectural features,

use of materials, creation of spaces,

décor and the overall feel. We love it

when we find a hotel that tells a story

though its design and construction, or

offers a design that is sympathetic to

the natural surroundings of its location.

Local Knowledge

Knowledge of the local area is essential

for any organization, be it a hotel or a

tour operator. The quality of services

takes a great hit when the quality of this

element is not up to the mark. Quite a

few of our winners in this category are

because they have displayed excellent

knowledge about the surrounding

areas. The criteria for a hotel is slightly

lenient compared to a tour operator, as

the latter is expected to have thorough

knowledge of the area in order to

provide good services.


Award-winning guest rooms come in all

shapes and sizes, but they all have one

thing in common – a home-away-fromhome

feel. The comfort of the facilities

on offer are of vital importance; we look

for luxurious linens, stylish bathrooms

and a coordinated colour scheme that

work together to create a cohesive

sense of relaxation. Additional touches,

such as complimentary toiletries, free

wi-fi or tea and coffee making facilities

are always a bonus in making us feel

welcome. We’re always impressed to find

hotel rooms that embrace technology

and offer amenities like tablets or smart

thermostat systems, but this does not

always necessarily trump the traditional

– four poster beds, ornate fireplaces or

antique furniture can add a touch of

decadence to a hotel stay.


In today’s modern age, a hotel or tour

operator cannot rely on word of mouth

to get their message out into the world.

As social media has become a vital

part of everyday life, we like to see

companies that go the extra mile to

engage with their guests, both past

and future. Attractive and informative

websites and engaging and honest

content are what we look for when

judging a company’s use of marketing;

how well they display their services, how

up-to-date their content is, how well

they get their brand message across,

and, most importantly, how well their

marketing can tempt us to go and see

what they have to offer for ourselves.





Diversity is one important aspect that

needs to be taken into consideration

when in the travel and hospitality

industry. It is essential to have staff

that has varying diversity to ensure that

the organization can properly connect

with their guests. Diversity is taken into

account in terms of gender, nationality

as well as languages spoken among

other factors. Not only do we take the

diversity of the staff into account but

even that of the facilities and services

offered; a hotel or tour operator

providing a better range of services is

preferred over those that do not.

Customer Reviews

What better way is there to know about

an organization than by getting first

hand reviews? Customers are the best

judges of any service as they are the

ones who experience them and can

assess whether they were up to the

mark or not. Considering reviews from

hundreds of customers gives us a fair

idea about the general pros and cons

of any organization and also gives us

valuable inputs for the other criteria

as well.

Industry Knowledge

It is of prime importance that an

organization has thorough industry

knowledge. Without knowing the nit-bits

of the industry, it is difficult to flourish

and provide services which are a class

apart. Before any organization ventures

into the industry, it is essential that

they know how the industry is moving

and how they should make changes to

their methodologies in order to remain

relevant and also be a top-performing



Location is one of the most important factors, but also one of the most subjective,

as the ‘ideal’ is very much determined by the type of visitor and the type of

hotel itself. However, there are a few factors we take into consideration when

determining the winners of location-based awards. The first is convenience; that

is, hotels that are easy to travel to. Many of our winners in this category are in

convenient locations, such as adjacent to airports, close to beaches or found in

the heart of easy-to-navigate cities. We are always impressed when hotels go the

extra mile to take the hassle out of traveling and offer such additional services as

airport shuttles or car hire services. However, we’re always excited to come across

a hotel that is, to use a familiar phrase, off-the-beaten-track. A hotel that can

offer something a little different, in terms of natural surroundings, can make the

difference between a good holiday and an incredible one.



Banff, Canada



Banff National Park

Johnston Canyon Lodge &


Brian Merry Photography

Jasper National Park

Fitzhugh House

Niagara Falls Top 5

Ostrich Land

8 9


The wonderful history of tourism in

Alberta dates to 1885 when the

first national park in Canada, the Banff

National Park, was founded. Attracting

a small number of adventurous visitors

from around the country.

Then in the 1920s a series of roads

were built, hotels began to open,

and in the annual Calgary Exhibition

and Stampede event was founded.

This ultimately laid the foundation for

tourism to Alberta. Ever since, many

more historic landmarks have been

established and visitor numbers have

continually grown. Calgary, the biggest

city in the state, played to host to the

1988 winter Olympics, which enhanced

Alberta’s standing on the international

tourism scene. To date tourism has

contributed more than $8.5 billion to the

economy of Alberta.

Why is Alberta so special?

Simply put Alberta has a lot to offer.

The natural beauty of the area is

the obvious attraction, visitors can

expect serene lakes, snow topped

mountains, lush forests, diverse

wildlife, and unique rock formations.

The ruggedness of the area offers

ample opportunity to take part in

several outdoor activities such as

hiking, climbing, skiing, camping,

hunting, fishing, and watersports, on

the lakes.

Alberta also has an interesting past

from the indigenous cultures that

settled there for thousands of years

to the colonial frontier history from

the 17th to the 19th centuries.

The other lesser-known benefit of

visiting Alberta is the lack of sales tax

meaning you’ll pay less out of pocket

here than you would in other parts of


10 11

Our Recommendation for Alberta



Banff National Park

Jasper National Park

The largest city in the state and known for hosting the

1988 Winter Olympics as well as the annual Calgary

stampede. The city is pleasant and offers much in the

way of good quality restaurants, bars, and shopping

venues. Considered a good base to explore the

surrounding areas.

A dinosaur lovers dream, Drumheller is a seasonal

destination that draws visitors interested in paleontology.

The rich deposit of fossils found in the area means the city’s

museum of Paleontology is one of the best in the world.

Without a doubt the most popular destination, not just in

Alberta but all of Canada, and a UNESCO World Heritage

Site. Much of what people associate with Alberta in terms

of its ruggedness, wilderness, and natural beauty, can be

traced back to the Banff National Park.

The Park shares its name with the main resort town, one

of two populated areas in the park, which is often the first

stop for many adventurers.

The northern neighbor of the Banff National Park, it gets

fewer visitors due to accessibility and weather conditions,

however it’s no less stunning. Jasper is much bigger in size

than Banff, is less populated, and less commercialised.

Making it a preferred choice for those looking for a more

solitary experience.

12 13


National Park

Canada’s famous Banff National Park is quite simply

an area of outstanding natural beauty. It is one of

the 7 wonderous parks in the country that make up the

UNESCO World Heritage Site “Canadian Rocky Mountain

Parks”. Of the 7 it’s the first national park to be opened in

Canada, arguably it’s the most picturesque.

The park is made up of 90% untouched wilderness, there

are two populated towns called Banff & Lake Louise as well

as three ski areas. This means there are very few routes to

getting in, there are essentially six routes by road. Train is

another option, there is a daily service from Vancouver as

well as several leisurely “train cruises”. Ultimately the trains

and buses only take you so far and to efficiently move

around you’ll need your own vehicle or a hire private driver.

As you’d expect the park is jam packed with nature

trails, hiking opportunities, wildlife, and beautiful

natural scenery. In terms of places to see you won’t

want to miss Lake Louise or Peyto Lake, both glacial

lakes set amongst a stunning mountain backdrop

ideal for a boat cruise or gondola ride. Sulphur

Mountain is certainly worth a hike to the top to take

in the panoramic views of the Canadian Rockies.

Sunshine meadows on the other hand offer a great

opportunity to appreciate the greenery and flora that

the Banff National Park offers.

For hiking however nothing beats the Johnston

Canyon. A breath-taking attraction carved into

the limestone bedrock by years of erosion, expect

waterfalls, deep pools, overhanging canyon walls,

and lush forests.

For accommodation camping is a truly memorable

option but is only allowed in designated spots.

For creature comforts you’ll want to base yourself

in either of the populated towns or one of many

accommodation options scattered around the park.

Our pick of the bunch is the award winning Johnston

Canyon Lodge & Bungalows profiled on the next page.

14 15


Johnston Canyon

Lodge & Bungalows

Canada | Boutique Resort

Nearing almost a hundred years in operation and still going strong. Johnston Canyon

Lodge & Bungalows is the epitome of rustic, traditional lodging with a unique charm.

The location of this boutique resort makes it the ideal basecamp to explore the

surrounding natural beauty of the Banff National Park, enjoy outdoor pursuits, or

simply unwind & de-stress from the pressures of modern life.

Accommodation options are plentiful, the resort is home to 42 cabins and

bungalows that come in a variety of options. The studio rooms are cosy, and

perfect just to have a foot in nature and explore the surroundings. Cottages

and small bungalows are ideal for individuals or couples a request for a

hide-a-bed can be done with the latter.

Bigger groups may want to opt for either a family cottage; ideal for

two adults, two children, or a two-bedroom bungalow; which

allows for more privacy, houses up to 6 people, and offers a

fully-equipped kitchen.

Our pick of the bunch is the carriage house, a unique open

space bungalow that carries all the allure and tradition of

the area, perfect for a romantic getaway.

All rooms come with a private entrance, high quality toiletries,

tea & coffee makers, dining table, fridge, and TV, DVD player

and HDMI cables.

On-location you’ll find much to do. The bistro serves delicious

locally sourced dishes for breakfast, lunch, and dinner. The

Market Café is the perfect place to collect some souvenirs

and gifts, and to treat yourself to excellent coffee, authentic

milkshakes, soft serves, snacks and baked goods. You’ll find

an outdoor patio with a barbecue area, a tennis court, and

several nearby hiking & cycling trails. The lodge is located on

the trailhead of the historic Johnston Canyon which boasts

over 7 cascading glacial waterfalls experienced from a series

of suspended canyon catwalks, bridges, and caves.

On a final note, it’s very much worth mentioning that the

resort is pet-friendly, and of course, there are a few house

rules to follow. Your pets especially dogs will be in for a

wonderful experience

Additional Info : family / dog-friendly / 45min to upper falls /

trail heading to the Ink Pots


Bow Valley Parkway

Hwy 1a, Banff National Park, Canada

Tel + 1-888-378-1720



Brian Merry


Canada | Learning Experience

Banff is a picturesque resort town enveloped within the Banff National

Park; the town’s skyline is adorned by the peaks of the majestic

Canadian Rockies. The spectacular landscape and rich wildlife of

Banff is a feast for the eyes. One of the best ways to explore this

wonderous town and region is by going on a photography tour for

this we recommend Brian Merry Photography.

Owned and operated by experienced landscape and

wildlife photographer, Brian Merry and his wife Kazue,

Brian Merry Photography is an opportunity for a

unique learning experience. Brian has been a

professional photographer for over two decades

whereas Kazue worked as a nurse in Japan

before moving to Canada in 2005. As a team,

they curate and organize photography

tours taking guest to some excellent

photogenic sites and improving their

photography skills.

Having lived in Banff for more than 20 years, Brian is

familiar with places that a regular tourist guide won’t

know of. He uses this experience to lead extraordinary

photography tours that let you explore Banff like a local.

Brian is accredited with the Professional Photographers

of Canada (PPOC). Along with his wife, he has been

organizing group and private photography tours since


You can choose among the sunrise/sunset, half-day, and

full-day photography tours. The prices start at $125 per

person (based on a minimum of two participants). Brian

and Kazue will take you off the beaten track and let you

explore and capture the hidden gems of Banff. Lunch is

included in the full-day tours.

However, if you want to make the most out of your

experience, request for a customized private tour. You can

opt for a day tour of Banff National Park or a return trip to

Jasper. For overnight trips, accommodation is arranged in

comfortable hotels. The duo also organizes photography

tours in Japan, Kazue’s home country, and Nova Scotia,

where Brian grew up.

100 Owl Street. Unit 21, Banff

Alberta, Canada

Tel +1 403-763-1114




National Park

Less renowned and often overlooked for its more popular

southern neighbour Banff, the Jaspar National Park is

equally as impressive and twice as big. Beautiful valleys,

rugged mountains, glacial lakes, rich forests, grassy meadows,

a dark sky preserve, and untamed rivers await all those who

venture in.

Getting in and getting around by car is by far the easiest and

most efficient way. There is a train service from Vancouver and

Edmonton to Jaspar, as well as a scenic tourist train operating

throughout the year.

As is the case with many other national parks, entry into Jaspar

does require a permit, you can choose from a day pass to an

annual licence. Should you plan on moving between parks

then the pass allows for entry into the surrounding parks in

Alberta and British Columbia.

The most famous attraction with Jaspar is Whistlers Mountain,

famed for the spectacular views at the top and relative ease

of access given that a tram can transport you about half the

way to the top. The walk thereafter is relatively short but steep.

Maligne Lake is another well-known attraction, it’s a

stunning sight that’s best explored via a boat cruise. In

the middle there’s the iconic Spirit Island, a culturally

significant photo opportunity and one of the places

where the water on the lake is actually coloured

emerald as opposed to the blue at the docks.

Jasper is home to an extensive range of

fascinating wildlife species, so we’d advise

going on a nature tour to get the most out of

your trip. Popular sightseeing animals include

Bighorn Sheep, Mule Deer, Mountain Goats,

Grizzly Bears, Bald Eagles, and Grey Wolves.

The town of Jaspar is the National Parks main

commercial and tourist centre. It’s usually the base

for exploring the region and offers a few shops,

restaurants, and hotels. We recommend Travel and

Hospitality Award winner Fitzhugh House for all

your accommodation needs, profiled extensively

on the next page.

20 21

Fitzhugh House

Canada | Modern Guest House

For a cosy, warm, and homely experience in the heart of Jasper we

recommend none other than the delightful Fitzhugh House. Nestled in

the heart of Jasper, Fitzhugh house presents the ideal location for exploring

the serene natural beauty of the surrounding area while maintaining easy

access to local restaurants, bars, and attractions.

While property has a rustic and traditional façade the interior

is designed with modernity and contemporary elements in

mind. The décor is elegant and functional while the lighting

enhances an already warm and welcoming atmosphere.

On offer are two charming guest rooms, both finished to

a high standard.

Guests can expect plush queen-sized beds, an

en-suite bathroom, a private entrance, free wi-fi,

de-luxe toiletries, and kitchen amenities such as a

microwave, fridge, electric kettle, dining table, and

toaster. The front patio is perfectly set up to enjoy a

lovely warm beverage and watch over the majestic

mountain scenery the area is renowned for.

Hosts Stephen and Patricia Pavlov are on hand

should you need anything. Their knowledge of the

area and experience in the art of hospitality means

they are well suited to offer advice and arrange

activities, transfers, tours, and much more.

Popular local activities include hiking, cycling, white

water rafting, nature and wildlife tours, and scenic



119 Patricia St. Box 2614

Jasper, Alberta, Canada

Tel +1 (780) 852-4622



Niagara Falls

Fabulous Five

Niagara Falls is a small Canadian city home to the

world-famous waterfall of the same name. Though

the city’s population is less than 100,000, Niagara Falls is

nothing short of an urban centre with plenty of trails, parks,

shopping centres, restaurants, and attractions on offer. If

you’re planning to visit Niagara, here are the top five places

you don’t want to miss out on.

1. Niagara Falls

Top on the list is of course the waterfall from which the city

gets its name. Niagara Falls is divided into two main parts;

the Horseshoe Falls (located along the Canadian bank) and

the American Falls (along the US border). A guided ferry

tour is the best way to get up close and personal with the


2. Skylon Towers

Skylon Towers is a high-rise observation tower offering panoramic

views over Niagara Falls and beyond. The tower also features

two restaurants; the Revolving Dining Room, which rotates once

an hour to give a magnificent view, and the Summit Suite Buffet

perfect for family outings or group meals. There is a gift shop and

an amusement arcade located at the base of the tower.

3. Niagara Skywheel

Best described as a ginormous ferris wheel, the Skywheel features

enclosed cars offering stunning views. The unique built-in

conditioning system means the wheel is set up to operate all year

round keeping you warm in winter or cool in the summer.

4. Fallsview Casino

Built on a cliff overlooking the Horseshoe

falls, the Fallsview Casino and resort is one of

Canada’s largest and most popular gambling

resorts. Boasting several restaurants, casino

games, a spa, luxurious rooms, and a theatre, the

casino also hosts several international events

throughout the year.

5. OstrichLand

Something a little different and located a short trip

outside of Niagara. OstrichLand is an ever popular

Ostrish farm providing an up close, informative,

and personal experience with Ostriches. Check

out the next page to find out more.

24 25

Ostrich Land

Canada | Unique Experience

While Ontario may offer much in the way of grand spectacular

attractions, the state is home to niche and unique sites as well.

One such attraction is famed Ostrich Land farm located in the rural

stretch land between Hamilton and Niagara Falls.

At Ostrich Land you can expect a fully immersive and

educational experience centred around these majestic birds,

a rarity in North Americas as Ostrich originate from the

African Savannah. There are three Ostrich species at the

farm: Black, Blue, and Red, each with their own distinct

quirks and uniqueness. As well as seeing fully grown

Ostrich visitors also get the opportunity to visit

chicks in the nursery, purchase good to take

home as a memento, and take part in regular

special events staged throughout the year.


Tours of Ostrich Land, led by

expert guides, are fun, engaging,

educational, and suitable for

all ages. Guest can learn all

about the history of these birds,

their anatomy, social structure,

diverse personalities, the benefit

of having a farm like this nearby,

and can feed the chicks.

Tours last roughly an hour and

a half, there is no need to prebook,

and at the end guests are

welcome to enjoy the farm.


The store at Ostrich Land

certainly adds to the uniqueness

of the site. For one, visitors can

purchase livestock, Ostrich


chicks are available from a

fertilised egg and one-day old

right up to a breeding pair. If

you’re more interested in the

nutritional benefits then you can

reserve Ostrich eggs in seasons,

these are extremely popular, and

the waiting time can be up to 10

weeks. Ostrich meat can also be


Ostrich oil is another popular

product, it is famed for its skin

healing, anti-aging properties,

anti-fungal properties, and was

a key part of ancient Egyptian

queen Cleopatras daily skincare


People have to buy a ticket

first, before to come (Covid 19

requirement) at our website


8299 Concession 2 Road,

West Lincoln, Ontario, L0R 1E0

Tel +647 988-0841



Banff, Canada

United States

The 2022 Travel Rush

New York The Empire City

Brooklyn The Place to be

Wyndham Garden Brooklyn

Omar Bouchaar

Newport Americas Hidden Gem

Howland House Inn

The Chicago Style

The Seattle Super Six

The Best of Vegas

Las Vegas Walking Tours

28 29

The 2022

Travel Rush

During the Covid pandemic the USA, the third most

visited country in the world, shut its borders for

non-citizens from over 30 countries including those in

the EU, United Kingdom, South Africa, China, and Brazil.

The lack of visitors from key markets in Europe meant that

tourism industry in the US suffered. Thousands of hotels

and tour companies were forced to shut down, hundreds

of thousands of jobs in the hospitality industry were lost,

and millions in expected revenue wiped away.

However, on November 8th there was some good news

as the border to the USA finally re-opened to visitors from

over 30 countries including the UK and large parts of

Europe. This is as long as travellers a fully vaccinated and

can provide a negative Covid result within 3 days before

departure. As a result, many international airlines began

restarting services to the USA or those that continued to

provide a service found bookings up by more than 50%.

This so called “travel rush” of

course comes as no surprise

given how appealing the USA

is to international travellers.

The country is one of the most

diverse in terms of attractions,

things to do, places to eat,

natural beauty, and culture.

With so many major cities and

destinations to visit America is

a country many have to keep

re-visiting just to take it all in.

In fact, 5 of the top 50 most

visited cities in the world are in

the USA, more than any other


So, for our chapter on the USA,

we’ve decided to cover 5 cities

you need to visit on your next

trip to the USA. These are New

York, Chicago, Seattle, Las

Vegas, and our hidden gem

Newport on Rhode Island.

30 31

New York

The Empire City

Always a Good Idea

New York is one of the world’s most famous cities, renowned for its many

historic landmarks, museums, attractions, restaurants, and finance

companies as well as being the home of several famous personalities. New

York is America’s most populous city, and its people are vibrant, welcoming,

passionate, and most of all proud of their city!

Getting In & Around

You can fly into New York from almost any part of the world. The John F Kennedy

and Newark International Airports are the major entry points for foreign travelers

whereas LaGuardia airport offers domestic flights daily.

If you’re feeling adventurous, you can take the three-hour drive from New Jersey

to New York or relax as the bus or train service from several major surrounding

areas connects you to the Big Apple.

To navigate New York, we recommend using the subway for fast, efficient, and

easy commutes. Bus rides, Ubers, and Taxis also provide an avenue for getting

around, but you do have the risk of getting caught in traffic.

Things To Do & See

There is so much to see

and do in the city that

we can’t cover it all so

this is selection of some

of our favorites.

Of course, you’d want

to start with the city’s

most iconic sites the

Statue of Liberty and the

Empire State Building.

From here you’ll want to

hit up Wall Street, catch

a show in the Theater

District, watch a ball

game at the Yankee

Stadium, or a concert at

Madison Square Garden.

Other fun activities to

do include boat cruises,

food tours, picnic at

central park, and of

course, shop at fifth



New York has no shortage

of food options and is the

perfect destination for all

sorts of palates. The New

York gastronomic scene

has it all, from street

bagels and hotdogs to

fine dining Italian and

high-grade steak. In New

York we guarantee you’ll

find a dish to suit your



The Wyndham Garden

Brooklyn Sunset Park

is where we would

recommend checking in.

A Travel and Hospitality

Award winner, profiled on

page 36.

32 33


The Place to be

Brooklyn is one of New York’s famous five boroughs,

one which many consider to be the best of all. It is

the second-largest district in the state, with a population

that exceeds two million people and is from Manhattan by

the East River.

On the first visit to Brooklyn, you’ll likely have several places

on your list to visit. However, it doesn’t get much better

than the Williamsburg and Dumbo areas. Both offer plenty

in the way of attractions, things to do, places to eat, and


The Dumbo area lies on the waterfront and is home to some

of the best views in all of Brooklyn. If you’re a food lover, we

recommend a visit to the open-air market in Smorgasburg.

It is one of the largest weekly open-air food markets in

the United States and attracts more than 20,000 visitors

during the summer.

One of the most famous attractions in the borough is the Brooklyn

Bridge which runs through Manhattan directly into Brooklyn and

present an iconic view. It is one of the most recognizable attractions

in all of Brooklyn becoming especially popular at night.

After a long day of exploring dinner at Cecconi’s is a must, it’s a

Brooklyn landmark located on Water St offering up traditional

Italian dishes in full view of the Manhattan skyline and the Brooklyn


However, if you want something different then why not tacos? The

place to go is the Bushwick Taco Company on 1081 Fulton Street,

a taco lovers dreams serving up fresh food and a wide variety, at

affordable prices.

Movie lovers are in for a treat. There are several places in Brooklyn

to watch outdoor movies for free, we suggest checking out the

excellent Harbor view lawn.

Like the rest of New York Brooklyn is a shopaholic’s haven. The

district boasts a number of shopping centres, but the top of our list

is Bedford Avenue. A collection of excellent high street boutiques

and Jewelry stores.

If this has piqued your interest in Brooklyn and you’re planning a

trip then be sure to visit the district during the autumn and spring

months when the weather is still ok but the area isn’t too crowded.

34 35

Wyndham Garden


USA | Hotel & Restaurant

Contemporary architecture, unique décor, world class service,

value for money, and a great location await all guests checking

into the wonderful Wyndham Garden Brooklyn Sunset Park.

This award-winning property, set on a bustling Brooklyn

Street, is easily accessible and well connected to the

rest of the city with a subway station, bus stop, and

a plethora of taxis nearby. As well an onsite parking

and transfer service should you choose to navigate

in a more private manner.

Guest rooms are colourful, artistic, and designed with the ultimate

guest experience in mind. Rooms come with luxury amenities, a

mini fridge, coffee machine, workstation, a water purification system,

flat screen satellite TV, and free high speed wi-fi. Options range

from Deluxe, Superior, Executive and Premium King rooms. If any

we recommend the executive as it includes stunning city views of


Guests can expect a daily continental breakfast made using the

best local produce and ingredients, as well as access to a modern

business centre, safety deposit box, early check-in, late check-out,

free newspapers, state-of-the-art disability access, and pet-friendly

entry. Express check-in and check-out are a popular service.

The Constantine Restaurant and Bar, located within the property, is a

treat. On offer are a range of dishes, light snacks, cocktails, and coffee.

There are so many things to see and do just a stone’s throw away from

the property. Why not take in a show, cheer on a local sports team, or

enjoy a spot shopping at one of the many boutiques located nearby.


457 39th St, Brooklyn, NY 11232, United States

Tel +1 718-972-0900


Toll Free#+1-855-579-8333







USA | Hospitality Manager

For his stellar handling of the Wyndham Garden Brooklyn

through the tough phase of the COVID-19 pandemic while

maintaining the best safety standards, Omar Bouchaar has

been awarded the Hospitality Manager of the Year Award.

We sat down with him to talk about his experience during the

pandemic and more. Find out what he has to say below.

1. How was your experience in guiding the hotel through

the tough COVID-19 situation? What challenges did you


1. Low Occupancy

Most operators require a minimum occupancy of 50% to simply

break-even. We were at 70% due to some contract business we

had, so we never shot down we were one of the few hotels kept

the business open in New York City.

2. Pricing Elasticity

Lower prices, a lack of significant demand and low occupancy

rates do not bode well for revenues and profitability for the

next 36 months.

3. Renewed Lockdowns

We are already witnessing spikes in COVID-19 cases in countries

and cities that have re-opened too quickly and people that are

not observing proper social distancing protocols, vaccination

denials and travel bans.

2. What changes did you implement to adapt to the new

normal while maintaining the same quality of hotel


Managed & controlled well fixed, variable expenses, cash flow,

cost per room, cleaning, disinfecting, and sanitizing challenges.

In addition, we did implement Count on Us Covid-19 Wyndham

protocols, guest safety first, staffing and payroll post furlough,

and redundancies are another major focus.

3. How did you manage the massive hotel team during the

COVID-19 period and keep their morale high?

We created a task force team staying in the hotel by building

a healthy and safe work environment, helped them manage

schedules, gave in-room hotel accommodation, training on

Count on Us COVID-19 protocols and incentive bonus.

4. Are there any new trends in the travel industry that

you’ve noticed post the pandemic?

Yes, I did notice that the recovery continues under storm

clouds, the economy will fuel a rebound, labor markets

present major challenge and finally the recovery will come in

stages by 2025.

5. Tell us a little about your working experience in the

hospitality industry

Success-driven, astute, and results-oriented professional,

offering extensive experience in hotel management and

administrative functions for the past 20 years. Armed with

expertise in developing business plans and strategies,

implementing policies and procedures, and improving

processes to meet or exceed corporate objectives and

sales goals.

6. Which cuisine do you enjoy, and which is your favorite

restaurant in NYC?

Japanese cuisine from our FUSHIMI Group Restaurants in

New York City.



Awards and Recognitions

Certification in Antiterrorism Awareness—

Hospitality Industry, 2015

Certification in Cyber Security — Hospitality Industry, 2016 & 2018

Professional in Hospitality Industry — Executive Leader—

Wyndham Worldwide University, 2014

Task Force Certification Wyndham Hotels & Resorts Operations 2010

Hotel and Restaurant Management Certification —

New York Food & Hotel Management Institute, 2001

Proclamation 2021 from Eric Adams new mayor winner for in NYC 2021

Selected one of TOP 50 leading GM’s is US 2021 by American Hotel &

Lodging Association/AHLA

Travel & Hospitality Award Winner for Award for Excellence in

Leadership and General Management 2020

Gold Stella Award winner 2021 Best Boutique Hotel Northeast USA


Citations received in 2016 & 2018 from Brooklyn Borough President

New YorK

Selected as Ambassador for Brooklyn Chamber of Commerce 2021




Americas Hidden Gem

Newport is one of Rhode Island’s best kept secrets,

offering a perfect blend of waterfront locales, great food,

beaches, and year-round events. The city is culturally rich,

housing several, intact, structures that date back to the colonial

era as well as stunning 19th-century waterfront mansions.

Getting In & Getting Around

Boston’s Logan Airport is about 90 minutes away and offers the

best entry for international travelers unless you are flying from

another part of the United States which would mean landing

at Warwick’s T.F Green Airport which is only 45 minutes away.

Newport’s proximity to several water bodies makes it perfectly

accessible by ferries and yachts from Block Island, Jamestown,

and Providence.

Moving within Newport is best done on a bike or simply walking.

Although you can self-drive or hire a drive, an influx of tourists

in the summer means you may experience traffic and difficulty

finding parking spaces. The city has an efficient transportation

system with pedicabs, and trolleys that make navigation simple

and a little adventurous.

Things To Do & See

Newport is a popular surfing and sailing destination which has

been hosting America’s Cup sailing competition for 53 years.

We recommend visiting iconic Newport Mansions, including The

Breakers and Elms structures, to view the city’s architectural

history. Other sites you won’t want to miss is the Famous Cliff Walk

and the Museum of Yachting located in the amazing Fort Adams.


Newport’s restaurant scene boasts a wide

selection of establishment serving mouthwatering

food from all over the world but given its coastal

location we’d always go with the seafood.


We recommend staying at the Howland House

Inn, a Travel and Hospitality Award Winner,

offering fantastic amenities and proximity to the

best food, tourist attractions, and local shopping


42 43

Howland House Inn

United States | Eco Friendly Guest House

In a city famed for its history you’ll be forgiven for insisting on your

accommodation offer some of this in some form and in the great colonial

city of Newport we have just the place, the Howland House Inn. A charming

all-suite boutique hotel offering a unique look into the past.

The house itself is one of Newport’s oldest homes, originally built

in 1765 the house actually pre-dates the revolution and has the

classic white New England look giving it an antique feel. It’s

original proprietor Benjamin Howland came over on the

Mayflower and during its renovation an effort was made

to include as many as the original beams and floors.

The inside reflects much of the elegance

found on the exterior. The suites are finished

to a high standard, offer much in the way

modern amenities, and are spacious. Each

suite includes a separate living area, work

desk, coffee table, refrigerator, coffee

maker, superb amenities, and a luxurious

spa inspired en-suite. The stay includes a

scrumptious daily breakfast that is locally

sourced, organic, made using only the

freshest produce and best ingredients.

With only four suites you’re guaranteed

a brilliant private experience with the

wonderful hosts ready to welcome all guests

as they would do family. To this end expect

expert advice on where to go, what to do, the

best times to go out, shopping, restaurants,

and for anything else you may need during

your stay.


205 Spring St, Newport

Rhode Island, United States


Tel +1 401239.7741



The Chicago Style

Chicago is the third most populous metropolis in

America, home to over 2.7 million residents. The

city’s population density and diversity mean it’s rich in

culture, art, and history, with a vibrant culinary scene to


Cultural experiences come in many forms in Chicago.

For one you have several ethnic heritage neighborhoods

that are worth exploring such as little Italy, Chinatown,

Mount Greenwood (Irish), and Pilsen, which was originally

inhabited by Czech immigrants but later became the

centre of Chicago’s Latin American immigrant community.

All these neighborhoods offer much in the way of food,

shopping, culture, and art.

Another cultural gem in Chicago is the Chicago blues, a form

of blues music focused on the sound of an electric guitar

and harmonica. You’ll find tons of clubs and performance

venues if you fancy a listen, our personal favorite spot is

Buddy Guys Legends on 700 Wabash Avenue.

For food lovers there’s one

dish that stands out and

that is none other than the

Chicago style pizza. A staple

of the city, it’s basically a thick

pizza-pie filled with cheese

and rich tomato sauce.

There is nothing quite like it

anywhere else in America.

For history lovers the first

stop for sure is a tour of the

city’s gangster heritage.

Being the home of one of

Americas most notorious and

biggest mobsters, Al Capone,

Chicago is littered with mob

related sites. Another lesserknown

historical fact about

Chicago is that is the home of

baseball, it’s where the sport

was invented, and Wrigley

field is the place to go for a

tour and if you’re lucky catch

a cub’s game.

46 47

The Seattle

Super Six

Seattle as a tourist city can best be described

as that song you always skip in an album

only to find out it’s the best on the track list. If

you’re not sure where to start in this underrated

city, then worry not as we’ve put together a list of

our top 6 attractions.


First stop you’ll be surprised to

learn is the Pike Place Market,

especially if you’re a foodie. Here

you can experience a one-of-akind

culinary tasting tour with a

professional Chef or attempt to

navigate it yourself. Breakfast

normally starts at 7 am, while farm

tables open a few hours later. A

morning spent here is a morning



The city’s most recognizable

landmark, the space needle will give

you exactly what you expect which

is breathtaking 360-degree views

of Seattle. Whilst there you should

try a cocktail or two at the delightful

Loupe Lounge.



Located next to the space needle

and showcasing glassworks of the

charismatic Dale Chihuly. This one

is certainly a hidden gem, and you’ll

find plenty of awe-inspiring works

particularly the 10ft long sculpture

hanging from the ceiling.

48 49


No trip to the city is complete

without a ride on the Washing State

Ferry that come complete with an

in-depth historical narration from a

guide on board. Learn all about the

city, its history, key individuals, and

generally what makes it tick.


A visit to the Woodland Park Zoo

is a fantastic experience. The Park

houses a staggering 300 animal

species, including a rare Snow

Leopard and an exotic African




A fabulous day trip away from the

city, where there is much to do

and photograph. You can opt for

a simple camp picnic, maybe hike

on a budget, or go all-out with a

luxurious restaurant dinner. The

best time to enjoy this park is during

the week when it’s less crowded.

Seattle, United States

50 51

The Best

of Vegas

The Adventuredome

An indoor amusement park that presenting something

a little different from the usual thrills of Vegas.

Air conditioned and boasting over 20 rides the

Adventuredome is a great day out for all the family.

From the moment you set eyes on the big

Welcome to Fabulous Las Vegas sign, you

know you’re in for a ride. Every moment in the city

that never sleeps is a moment you’ll never forget.

The strip is a casino haven housing multiple

large gaming hotels, resorts, restaurants, and

tourist attractions built to ensure value for your

money. If you’re considering a trip to Vegas,

then we recommend the following sites to add

to your “must-visit” list.

The Bellagio Hotel and Casino

Two miles from the McCarran International Airport is the

world-famous Bellagio Hotel and Casino. Try your luck at

slots or in engage in all-night poker game, maybe you’d

prefer to relax at the world-class spa, or enjoy the thrills

of an extravagant live show.

Fremont Street

The most famous street in downtown Vegas is a hub for

party lovers. Fremont is the place to be, especially during

the festive season. You can zipline, attend a New Year’s

Eve party, go bar crawling, and much more. Instead of

a family thanksgiving, Fremont Street is famed for its


The Grand Canyon

Although not strictly in Vegas the Grand Canyon is only

about 2 and half hours away. Its certainly a site worth

exploring especially while in Vegas!

52 53


Las Vegas Walking Tours

USA | Tour Company

There is much to see and do in Las Vegas, why not consider a walking tour? Las Vegas

Walking Tours are fun, affordable, informative and quite possibly the best travel activity!

Walking tours accommodate families, couples and even the single adventurous traveler

while offering the opportunity to meet other travelers from around the world and

possibly even make new friends.

Home to legendary casinos, hotels, wedding chapels, top restaurants, and even

reality TV stars, Downtown Las Vegas is again a vibrant, top attraction in the

country today.

See, explore and discover Downtown Las Vegas’ famous Fremont Street

on a 2-Hour guided walking tour as your experienced local guide takes

you on a ‘Walk through time’ from humble outpost to infamous

‘Glitter Gulch’, to gem of urban renewal and revitalization. Stories,

facts & photos peel back layers of neon exposing the rich

history underneath. Use of wireless audio headsets ensure

a personal experience with your guide while hearing

every fascinating story along the way. Tips, tricks and

recommendations throughout will also have you

feeling like a ‘Vegas Insider’.

Tour by day or night! Walk past the new Circa

Resort & Casino, and legendary Plaza, Golden Gate,

Golden Nugget, Binions & El Cortez. Photograph the

infamous Vegas Vic as thrill seekers whiz by, 100-feet

above on the Slotzilla zip line.

Tour into the newly revitalized Fremont East where

you’ll find unique restaurants, shops, clubs and

entertainment venues while learning how one man’s

vision and commitment to community has sparked

perhaps the greatest downtown revitalization project

in the United States.


are offered daily, Mon-Sat. Morning tours are preferred

by those looking for a more relaxed environment as

Fremont Street becomes busier throughout the day.

FREMONT AFTER DARK Tours are available 2 evenings

per week for those who prefer their tour amongst

the twinkling bulbs, colorful neon tubes, live music

stages, party atmosphere, and other adult-minded

fun befitting a city known as ‘Sin City’.

1 1/2 S Main St, Las Vegas,

NV 89101, USA

Tel +888 571-6587 toll-free




Tulum, Quintana Roo, Mexico


A Foodies Dream

Beautiful Beaches

56 57

A Foodies


When it comes to food tourism very few

places can compete with Mexico. This North

American state is world-famous for its incredible

food, unique produce, flavorsome ingredients,

inventive dishes, and heritage delicacies. Mexican

cuisine is so highly regarded in fact that it earned

a UNESCO Intangible Cultural Heritage of Humanity

status in 2010.

For a foodie, participating in Mexican food culture

is an unmissable experience, and for the most part

we recommend going with the street food. To this

end we’ve put together our list of four of the best:

Chiles en Nogada: The Chiles en Nogada is one

of Mexico’s oldest dishes and one of royal heritage.

Made from pomegranate seeds, picadillo (spiced

beef and fruits) and walnut cream, this tasty dish

was first served to Don Agustin de Iturbide - the

country’s first Emperor.

Enchilada: Arguably one of Mexico’s

favorite foods. The dish features

nutritious ingredients from tortilla

flour to vegetables, beans, cheese,

and seafood (or any other protein).

Enchiladas can be found on just

about every street corner in Mexico,

particularly in Iztapalapa, home of the

annual Enchilada festival.

Pozole: Pozole is traditional

dish with roots in Mexican Aztec

culture. This delicious soup is

made from corn, herbs and

tomatoes that are boiled for

hours. Pozole recipes vary from

town to town, with locals adding

cabbage, onions, lettuce, and lime

to servings. Cheap, flavorsome,

and easy to produce, you can see

why its popular among working


58 59

Tacos: What better place to

try Tacos than in its ancestral

home? Probably Mexico’s

most famous culinary export,

tacos are made from steamed

wheat tortillas stuffed with

vegetables, pork, diced

tomatoes, and cheese. As

a national staple, tacos are

available all over the country

with each region offering their

own unique twist.

Street vendors in Mexico

Special mentions go out to

Tamales, Mole, Quesadillasm

and Tlayudas. These four haven’t

quite made the list but are

definitely worth trying.

60 61

Beautiful Beaches

Mexico’s beautiful beaches are one of the main

reasons why tourists pour into the country every

year. From fun and happening beach spots to more

relaxed environments, Mexico’s sandy beaches are a fit

for everyone. The variety of options can make it hard to

choose from, so we’ve decided given you a rundown of the

country’s best.


Located off the Riviera Maya, Tulum is one of Mexico’s

most famous beach towns. The town has a handful of

white-sand beach fronts and turquoise-colored waters.

In addition to its relaxing allure, Tulum houses Mayan

relics from the 13th century and an immersive jungle for

adventure seekers and party ravers. Tulum’s beaches are

accessible all year round with yoga, watersports, beach

football, and food stalls just a few of the popular activities

on offer.


Cozumel is Mexico’s top destination for tourists look to

partake in beach activities and watersports. Located off

the Yucatan Peninsula, the beach town boasts several

beachfront bars, restaurants, tour operators, boat clubs,

and sea view resorts. Cozumel is an absolute crowd

favorite during the summer months so it’s good to book


Playa Chac Mool

If you’re keen on a quieter beach front experience, then

Playa Chac Mool is perfect for you. The white sand beach

is one of the finest in Cancun, offering tourists a peaceful

getaway from the popular party beaches. Located in

the heart of Mexico’s beach haven (Cancun), the Playa

Chac Mool is ideal if you want something different or are

recovering from a hangover.

62 63

Lima, Peru


Peru Let Your Adventure Begin

Peru Sustainable Tourism

Evolution Treks Peru

64 65


Let Your

Adventure Begin

Peru, the third-largest country in South

America, is one of the continent’s most

charming. This fascinating nation is home to

several UNESCO World Heritage sites and draws

many tourists annually, primarily to the iconic

Inca site of Machu Pichu, it’s what Peru is most

famous for. However, once there, many tourists

learn to appreciate that it’s a beautiful multicultural

land, offering much in the way of history, culture,

adventure, nature, and food.

Getting In & Around

You can fly into the country

to Jorge Chavez International

Airport located in Lima via

several international airlines, or

cross over, by car or bus, from

neighboring South American

nations like Ecuador, Bolivia,

Columbia, and Chile, which offers

the only international train.

Moving around you can take

advantage of the country’s bus

system which is well connected

but does mean travelling on badly

paved roads, making the journey

arduous. The train system in Peru

is surprisingly good and journeys

can be scenic, so this is something

to consider. However, you’ll

likely be flying as Peru is a large

country, and with limited time this

presents the most efficient way to

get around.

Things To Do And See

Sightseeing is one of Peru’s biggest selling points. The country is the home of

Machu Picchu, one of the Seven Wonders of the World. Moving away from this,

for a more rounded experience we recommend the Colca Canyon, Lake 69, the

Sand Dunes of Huacachina, a stroll around Cusco, an Amazon River tour, hike

up Rainbow Mountain and handicrafts shopping at local markets.

If you need help with this or anything else within the country we recommend

the services of Evolution Treks Peru, a Travel and Hospitality Award Winner

profiled on page 70.

66 67


Peruvian food is quite varied which shouldn’t come as too much of a

surprise when you consider the diversity in its landmass. Fish on the coast

is fantastic, in mountain areas you’ll find more hearty food based around

potato & meat, whereas in the Amazon you can find jungle delicacies

such as fried plantain, smoked pork, leaf wrapped rice, chicken, eggs,

and olives.

A guinea pig is a local favorite, and a tasty treat if you’re brave enough

to try one.


For a unique hospitality experience we

suggest checking in to Llanganuco Lodge,

a Travel and Hospitality Award winner.

Paracas, Peru

68 69

Peru Sustainable


In the past decade, Peru has launched itself to the centre of

sustainable tourism, ensuring that future generations can

continue to benefit from touristic experiences without irreversible

damage to nature or the community. Sustainable tourism

focuses on bridging the socio-economic benefits of tourism with

the conservation of biodiversity.

Peru’s effort has not gone unnoticed as it was rated as

having some of the highest levels of human development and

ecologically sustainable practices of resource consumption by

the Worldwatch Institute in 2019.

Peru bases its ecotourism system on the three values of

sustainable and eco-friendly tourism, these are

– to be a positive force for conservation by emphasizing the

protection and perpetuation of naturalistic scenarios and

attractive local peculiarities,

– to bring economic benefit to host communities, and

– to increase the benefits brought about by tourism to host


Peru has lived up to the expectations

of an eco-friendly and sustainable

tourist centre by achieving a Human

Development Index score of 0.086

and an impressive ecological

footprint of 1.5 hectares, according

to the WWF Global statistics (2007).

Peru has continued to maintain

sustainability by enacting laws

against deforestation and regulations

to protect natural resources, wildlife,

and other tourist attractions. Thereby

maintaining “green” travel and a

healthy ecosystem for tourism.

The Inkaterra Machu Pucchu Pueblo Hotel in Peru is a worthy example (one

of many) of a tourist attraction that is sustainable and eco-friendly. The

hotel’s policy encourages the preservation of native cultures and a green

environment, to ensure positive tourism for many more years to come.

Another example is TH Award winner Evolution Treks Peru which has focused

its sustainability model built around empowering women. Find out more on

the next page.

70 71

Evolution Treks Peru

Peru | Adventure Tour Company

Founded on the ancient Andean notion of Ainy, Evolution Treks Peru is an

organisation unlike any other. Ainy means reciprocity, relating mainly to

the ability of people recompensating each other for the betterment of the

community. At Evolution Treks the community is made up of clients and


Being a local worker-owned organisation means Evolution Treks

places special emphasis on good working conditions, positive

sustainability practices, outstanding client experiences, and

high-quality equipment.

Machu Picchu Tours

Machu Picchu is without a doubt the big draw of

Peru and at Evolution Treks there are several tour

possibilities to see this magnificent wonder. The

private tour is a good option as is the sacred valley

and train combination. If you prefer however you

can choose to travel in luxury with this option

of course costing a little bit more. For that

added layer of safety for women, Evolution

Treks offers a specialised women only

tour led by female guides.


Inca Trail Treks

For a more adventure filled journey to Machu Picchu we

recommend going via the ancient Inca Trails. At Evolution

Treks you can do this over a four- or five-day route with luxury

and female only options available. If you’re limited on time,

then we recommend the short trail which starts with a train

journey for the first leg and then a 7-mile hike over two days

to the top.

Alternative Treks & City Tours

Although the famed Inca Trail is the most popular route to

Machu Pichu, there are alternative less explored trails that

are worth exploring. The Lares Trek allows for a more cultural

experience whereas the Salktantay Trek is more varied than

the others. The Huchuy Qosqo Trek takes you through “little

cusco” a true hidden gem within Peru and a great opportunity

to give back to the community.

If you have a day or two to spend in Cusco, then why not take

a city tour? Evolution Treks offer a nice selection of immersive

and adventure tours in and around Cusco.

Tel +1 (510) 943 7453

Tel +51 084265523






Evolution Treks Peru





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