QHA Review October - 2017

q u e e n s l a n d h o T E L S a s s o c i a t i o n 

o c t o b e r 2 0 1 7 e d i t i o n 

LIKE A 

ROCKSTAR 

THE EATONS HILL HOTEL’S NEW 

91-ROOM LUXURY ACCOMMODATION 

INSIGHTS: 

AHA NATIONAL 

AWARD WINNERS 

COMPASS: 

BEAUTIFUL 

BUNDABERG 

FOCUS: 

WOOLLOONGABBA’S 

RED BRICK HOTEL

QHA REVIEW | 2 

Margins +

“WHERE THE HELL IS MENA CREEK?” 

“ACKNOWLEDGING 

EXCELLENCE AROUND OUR 

INDUSTRY LAST WEEK WAS 

THAT THE ASTOUNDING VARIETY 

OF MEMBERS THAT CONTINUE 

TO PURSUE PERFECTION ARE 

SCATTERED FAR AND WIDE” 

These words were exclaimed at my table last week at the QHA Awards for 

Excellence last week by a politician as the tremendous Mena Creek Hotel 

picked up one of the prestigious awards. Firstly, I was relieved that I know 

exactly where it was (next to Paranella Park near Innisfail), however it also gave 

me the chance to let them know the QHA are represented in every electorate in 

the state. This got their attention considering an election is in the air. 

The most fulfilling part of acknowledging excellence around our industry last 

week was that the astounding variety of members that continue to pursue 

perfection are scattered far and wide. From Port Douglas, Mt Isa, Hope Island, 

Eaton’s Hill and of course, Goodiwindi and Bowen – each of these members 

have pushed themselves to serve their communities in new ways, deliver new 

offerings and re-invent themselves. Another congratulations to each and every 

nominee for striving to excel every day. 

So now the week after the Awards (and two weeks after four of our members 

picked up National AHA Awards) I have the unenviable task of turning our 

attention to next year. With many members renovating, enhancing their 

management or teams and opening new venues I am certain 2018 Awards for 

Excellence will be even more hotly-contested. I wouldn’t have it any other way! 

BERNIE HOGAN 

QHA CHIEF EXECUTIVE/EDITOR 

QHA REVIEW | 3

3 EDITOR’S LETTER 

5 CONTRIBUTORS 

O C T O B E R 2 0 1 7 e d i t i o n 

QHA 

Level 14, 270 Adelaide Street 

Brisbane, Queensland 4000 

GPO Box 343 

Brisbane, Queensland 4001 

Phone: 07 3221 6999 

1800 177 594 

Fax: 07 3221 6649 

Web: www.qha.org.au 

Email: info@qha.org.au 

Office Hours 

8.30am – 5.00pm Monday to Friday 

Associate Editor 

Mr Ben Weston 

Email: bweston@qha.org.au 

President 

Mr Tom McGuire 

Senior Vice President 

Mr Richard Deery 

Vice Presidents 

Mr Scott Armstrong 

Mr John Douglas 

Mr Brad Fitzgibbons 

Secretary/Treasurer 

Mr Tony Condon 

Trustees 

Mr Will Cordwell 

Mr Peter Britain 

Chief Executive and Editor 

Mr Bernie Hogan 

6 NEWS 

12 QHA AWARDS FOR EXCELLENCE 

18 FEATURE: 

EATONS HILL HOTEL 

32 FOCUS: 

WOOLLOONGABBA’S RED BRICK HOTEL 

40 INSIGHTS: 

AHA AWARD WINNERS 

44 ACCOMMODATION 

46 COMPASS: 

BLOODY BEAUTIFUL BUNDABERG 

56 TOP DROP 

60 GAMING SHOWCASE 

62 TRADE DIRECTORY 

64 PARTNERS & CORPORATE MEMBERS 

www.qha.org.au 


QHA REVIEW is published by the Queensland 

Hotels Association ABN 54 878 166 941. 

All information is correct at time of going to press. 

The publishers cannot accept responsibility for 

errors in articles or advertisements, or unsolicited 

manuscripts, photographs or illustrations. 

The opinions and words of the authors do not 

necessarily represent those of the publisher. All 

rights reserved. Reproduction in part or whole is 

strictly prohibited without prior permission. 

ADVERTISE 

For more information on advertising in the 

QHA REVIEW contact 

David Swan: 0401 345 201 

dave@horseandwater.com.au

DAMIAN STEELE 

QHA Industry 

Engagement 

Manager 

A hospitality industry 

professional with over 

30 years’ experience 

in liquor, gaming and 

operations. Damian 

has a strong focus 

on compliance and 

legislation. 

ROSS TIMS 

QHA Training and 

Safety Manager 

Ross manages the 

development and 

delivery of industry 

related training courses 

and the provision of 

workplace health and 

safety services to 

QHA member hotels 

and other hospitality 

venues. 

PAUL ST JOHN-WOOD 

Membership Officer 

Paul is the face of the 

Association to many 

QHA members as he 

travels the length and 

breadth of the state 

visiting, advising and 

assisting publicans. 

JUDY HILL 

QHA Accommodation 

Division Manager 

As professional 

advocate for the 

accommodation sector 

of the hotel industry, 

Judy advises and 

represents members 

on matters including 

tourism legislation, 

marketing strategy, 

risk management and 

airline regulation. 

JOANNA MINCHINTON 

QHA Employment 

Relations Manager 

Joanna has spent her 

career developing a 

broad knowledge and 

skill base, providing 

formal representation 

in jurisdictions such as 

Fair Work Commission, 

the QIRC, and the 

ADCQ. 

THE HON YVETTE D’ATH 

Attorney-General and 

Minister for Justice 

and Minister for 

Training and Skills 

Yvette D’Ath is a 

Labor member of the 

Legislative Assembly 

of Queensland 

representing the seat of 

Redcliffe. 

MIKE SARQUIS 

Executive Director of 

Liquor and Gaming 

Regulation 

Mike’s responsibilities 

include managing the 

gaming and liquor 

regulatory licensing and 

compliance regimes, 

and implementing the 

responsible gambling 

strategy and harm 

minimisation programs. 

NICK BAINBRIGGE 

State Manager (Qld) 

Aristocrat 

Nick has a proven 

history in wholesale 

liquor, electronic 

gaming, and hotel and 

restaurant operation. 

He now heads up the 

state team for one 

of Australia’s leading 

manufacturers of 

gaming machines. 

BRENDAN O’FARRELL 

Chief Executive 

Officer, Intrust Super 

Brendan is responsible 

for overall management 

of the fund and 

providing advice to the 

board of directors. He 

passionately believes 

education is critical in 

super due to the everchanging 

nature of the 

industry. 

CURT SCHATZ 

Managing Partner, 

Mullins Lawyers 

With over 30 years’ 

experience in property, 

liquor and gaming law, 

Curt is recognised 

as a leader in this 

field. He advises 

pub, club, nightclub, 

restaurant, resort and 

accommodation venue 

owners and operators. 

JEREMY WICHT 

Director Hanrick 

Curran Chartered 

Accountants 

Jeremy is a business 

advisory director. His 

background includes a 

stint at ALH as group 

analyst performing 

detailed business 

analysis, budgeting 

and capex, and profit 

optimisation. 

JOHN ROZENTALS 

Wine Writer 

John Rozentals is a 

freelance writer who 

has penned travel, food 

and wine articles for 

a range of Australian 

newspapers and 

websites including our 

very own QHA Review. 


NEWS 

WWW.QHA.ORG.AU – A NEW SITE TO BEHOLD 


A redevelopment of the QHA’s website combines bold 

imagery with simplified navigation. 

The new look and feel aligns the site with a gradual 

“rebrand” of the Association’s other communications 

platforms. Through the course of the year, this has 

seen QHA Review and the QHA’s various other 

marketing materials using more white space, cleaner 

fonts and a simpler palette of colours to enhance the 

visual impact of images. 

Users will also notice the site’s improved navigability 

that minimises the use of drop-down menus. Content 

has been pared down and made more accessible on 

each page, allowing users to get the information they 

need more efficiently. At the same time large-format, 

hi-res images featuring you, our members, on most 

pages give users an idea of the QHA’s people and 

places in more vivid detail. 

CONTENT HAS BEEN PARED DOWN AND MADE 

MORE ACCESSIBLE ON EACH PAGE, ALLOWING 

USERS TO GET THE INFORMATION THEY NEED 

MORE EFFICIENTLY.

NEWS 


NEWS 

Wellshot Hotel, Ilfracombe 

LICENCING CONCESSION FOR COUNTRY PUBS 

MOVES A STEP CLOSER 


The QHA has welcomed a State Parliament committee 

recommendation to reduce the licence fees for 

country pubs. 

The Legal Affairs and Community Safety Committee 

tabled a report on 26 September recommending the 

Liquor (Rural Hotels Concession) Amendment Bill 2017 

be passed by State Parliament. 

The report concluded that around 110 pubs in remote 

places such as Cunnamulla, Thursday Island and 

Longreach were disadvantaged by having to pay 

the same $3,630 annual licence as hotels in more 

populated areas such as Brisbane that enjoyed a far 

greater commercial turnover. To level out the playing 

field, the Bill suggested reducing their fee by around 

90% to $360. 

QHA Chief Executive Bernie Hogan said hoteliers 

everywhere saw the sense in making this concession 

to country pubs as they needed all the support they 

could get in recognition of the wider role they played in 

their communities. 

“Frequently they’re more than just places to socialise 

– they’re also the Town Hall, Flying Doctor landmark, 

mail centre, grocery store and a focal point for all 

community gatherings,” he said. 

QHA supported the Bill by making a written 

submission and appearing as a witness before the 

committee. 

“It’s encouraging to see that so many of our 

representatives have taken our views on board,” 

Bernie said. “I hope the genuine cross-party support 

the Bill has received at the committee stage translates 

into solid legislation that won’t be lost as the State 

heads toward a looming election.” 

The Liquor Amendment Bill was introduced to 

Parliament by Mount Isa MP Robbie Katter on 

23 March this year. Robbie contended that the 

government needed to move away from a “one-size 

fits all” approach to the liquor licence levy. 

“The Bill recognises the need to reduce unnecessary 

on-operational costs for venues in small remote 

communities,” he said. 

ROBBIE CONTENDED THAT THE GOVERNMENT 

NEEDED TO MOVE AWAY FROM A “ONE-SIZE FITS 

ALL” APPROACH TO THE LIQUOR LICENCE LEVY.

KENO JACKPOT SAVES TRUCKIE’S HOME 

A $1.69 MILLION JACKPOT HAS GIVEN A BROWNS 

PLAINS HOTEL CUSTOMER MUCH MORE THAN A 

GREAT STORY TO TELL 

It’s one of those incredible stories that Keno loves to 

create – and winners love to tell. 

Late on a Friday afternoon in September, a 59 year-old 

Park Ridge truck driver took his girlfriend to their local, 

the Browns Plains Hotel, for a reprieve from what had 

been a shocking few months. 

Frank Weis had been forced to take 18 months 

off driving after injuring his back in a terrible truck 

accident, and was on the brink of losing his business 

and his house, which he’d regretfully put on the market 

as a last resort. 

The true Aussie battler explained he’d literally been 

counting his last dollars until the house sold. But all 

that changed when 10 out of 10 of his hand-picked 

numbers came up, winning him $1,693,649 on his 

mother’s birthday. 

As Frank told Keno, he walked in the hotel with just 

a few bob to his name and left a millionaire. Not only 

that, he was able to save his home from being sold at 

the eleventh hour. 

“You can’t believe, the house was supposed to get 

sold the day before,” Frank said. 

“I was sitting there and my girl was saying ‘look at the 

numbers’. We were just blown away. 

“It couldn’t have come at a better time. You’ve got no 

idea how much this has helped.” 

Frank has played the same significant numbers – 2, 3, 

4, 5, 14, 15, 18, 22, 23, and 25 – all family birthdays, 

for the past 20 years. 

“I’ve been playing these same numbers for as long as 

I’ve been playing Keno,” he said. 

“I’ve been playing all my life. I love it. It relaxes me. I 

just sit back and it’s good fun.” 

On top of all the enjoyment playing has brought over 

the years, Keno is making yet another dream a reality 

for the passionate player. 

Frank plans to buy a personalised number plate, which 

he’d come close to ordering before he fell on hard 

times – and will put it on the car of his dreams. 

“I’m going to order the plate ‘1Keno’ and I’m going to 

buy a new Mustang, and it’s going on there!” 


GAMING with Nick Bainbrigge 

NEWS 

VALUED FEEDBACK 

AT AGE 

AGE 2017 recently concluded, and we were thrilled 

to receive positive feedback regarding the diversity 

of our portfolio. Customers were delighted by our 

content breadth and depth and innovative 

technology solutions including new hardware 

configurations and platform capability at the show. 

We wanted to take this opportunity to thank you 

for your support at AGE 2017, as we invited you 

to curve your thinking around the possibilities of 

games, cabinets, services, technology solutions and 

the future of the gaming industry. 

After making its debut at AGE 2017, Queensland 

hotels can soon expect to see the highly anticipated 

launch of our latest portrait hardware solution, 

the Helix XT. The Helix XT boasts a seamless 

portrait gaming experience with a curved, 4K HD 

screen resolution, exciting game driven LCD topper 

capability and a library of support titles including 

Pure Cash. Coming soon to the Queensland hotel 

market, Pure Cash is Aristocrat’s dedicated multimid 

denomination standalone progressive range. 

Two eye-catching titles will be available on launch 

including Tiger Cash and Mayan Cash. We are 

sure your players will love the variety and wide range 

of Helix XT support titles that will be launching this 

year and beyond. 

It is undeniable that Dragon Link is the best 

performing product in Queensland hotels since its 

launch back in November 2016. After 12 months in 

market, the Dragon Link family is performing at an 

astounding 2.2x floor average in Queensland hotels 

(Source: Max Gaming Report September 2017). 

The Dragon Link family will soon be expanding 

with two new titles, Peacock Princess and 

Spring Festival that offer players a differentiated 

free games experience. We are thrilled to see the 

longevity in hold n spin product with Lightning 

Link performing at an impressive 1.86x floor 

average three years after the release of the first four 

titles. Keep an eye out for performance of the new 

Dragon Link titles Spring Festival and Peacock 

Princess in the months to follow. 

On behalf of Aristocrat, thank you for your 

continued support and valuable feedback on the 

direction of our portfolio at AGE this year. We look 

forward to the release of some innovative products 

to Queensland over the coming months. 

UBEWDY – 

UBET’S SPRINGTIME 

IN-STORE PROMOTION 

UBET is underscoring the considerable investment it’s 

put into its retail network in the past 12 months with 

the introduction of UBEWDY Hour every Friday this 

spring. 

UBEWDY Hour runs between 4 – 5pm and offers 

customers a range of spring racing promotions only 

available in-store. 

UBET’s head of customer experience Brad Tamer 

said it was a great opportunity for many customers to 

enjoy their first spring carnival with UBET’s new retail 

experience. 

“Friday afternoon is a popular time in our venues with 

people winding down after the working week and 

UBEWDY Hour is a great social way for them to have a 

bet and take advantage of some fantastic offers.” 

UBET has more than 1350 retail venues across 

Queensland, South Australia, Tasmania and Northern 

Territory. In the last year the Tatts Group subsidiary has 

rebranded every venue and refurbished 550 stores.

NOW 

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Multi-denom Multi-game range. 

Multiplay Treasures features five entertaining 

titles that include exciting features with 

multipliers, sticky wilds and retriggers. There is 

also a 2 level Rewards Options available. 

Contact your local Ainsworth Sales Executive 

today to find our more on (07) 3209 6210 or 

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This game is supplied by Novomatic Industries GmbH to Ainsworth Game Technology Limited under license. Copyright 2017 Novomatic AG. 

www.agtslots.com.au 

© 2017 All rights reserved Ainsworth Game Technology Ltd.

NEWS 

QHA’S BIG NIGHT 


A host of emerging talent along with some wellestablished 

operations across the State were 

among the 44 winners of the QHA 2017 Awards for 

Excellence presented at a gala event at the Brisbane 

Convention and Exhibition Centre on 4 October. 

This year’s black-tie event attracted a record guest 

list of 1130 that included QHA hoteliers, Partners 

and Corporate Members who enjoyed a high-tempo 

evening of spectacular entertainment and fine 

hospitality. 

The awards saw three deserving venues inducted into 

the QHA Hall of Fame for having been awarded titles 

three years in a row: Rubyvale’s New Royal Hotel (Best 

Bush Pub), Spicers Tamarind Retreat (Best Boutique 

Accommodation Hotel) and RACV Royal Pines Resort 

(Best Meetings & Events Venue). 

Hotel of the Year went to The Grand View Hotel in 

Bowen. Accepting the award, co-owner and operator 

John McLean said he was humbled to be in the same 

room as so many great hoteliers. 

“We’re off the beaten track so we’re always trying to 

give people a reason to come to the hotel.” 

QHA’s Hotelier of the Year was John Klein, proprietor 

of the Victoria Hotel in Goondiwindi. John capped the 

ceremonies off by dedicating his award to his staff 

and invited the crowd to give a standing ovation for all 

the employees in hotel venues. “None of us would be 

here without unbelievable staff. They make our jobs so 

easy,” he said amid cheers. 

QHA Chief Executive Bernie Hogan said the mix of 

award recipients was testament to the strength and 

vitality of the Queensland hotel industry. 

“Our judges were spoilt for choice among those hotels 

nominated,” he said. 

“Congratulations to the winners. The hard work and 

bold business sense they’ve put in to producing 

stand-out venues deserves our praise, support and 

encouragement as we recognise the contribution they 

make.”


NEWS 


2017 AWARDS FOR EXCELLENCE WINNERS 

Best Traditional Hotel Bar - Victoria Hotel (Goondiwindi) 

Best Boutique Bar - Sazerac (Brisbane CBD) 

Best Themed Bar - The Walrus Club (Toowong) 

Best Entertainment Venue - Eatons Hill Hotel 

Best Bush Pub - Mena Creek Hotel 

Best Outdoor / Non-Enclosed Facility - Grand View Hotel (Bowen) 

Best On-Premise Liquor Outlet - Porters Plainland Hotel 

Best Detached Bottleshop - Mossman Hotel Bottle-O Mossman 

Responsible Service of Alcohol - Mon-Komo Hotel (Redcliffe) 

Responsible Service of Gaming - Spirit Hotels Group 

Best Keno Venue - Porters Plainland Hotel 

Best PubTAB Venue - Eatons Hill Hotel 

Best Gaming Venue - Hope Island Tavern

Best Redeveloped Licensed Premises Up To $2m Grand View Hotel (Bowen) 

Best Redeveloped Licensed Premised Above $2m - Pig ‘N’ Whistle Redbank Plains 

Best Redeveloped Accommodation Hotel / Resort - Sheraton Grand Mirage Resort Port Douglas 

Best Pub-Style Accommodation - Victoria Hotel (Goondiwindi) 

Best Mid-Range Accommodation - Halifax Hotel 

Best Superior Accommodation - Rydges South Bank Hotel 

Best Boutique Accommodation - The New Inchcolm Hotel & Suites (Spring Hill) 

Best Deluxe Accommodation - The Star Gold Coast 

Best Suite / Apartment Accommodation - Meriton Suites Southport 

Best Meeting & Events Venue - Sheraton Grand Mirage Resort Port Douglas 

Best Casual Dining - Rodeo Bar & Grill, Isa Hotel 

Best Prestige Restaurant - Kiyomi, The Star Gold Coast 

Best Restaurant - Accommodation Hotels - Tumbling Stone, The Johnson (Spring Hill) 


NEWS 


Best Restaurant – Hotels - The Boatshed, Regatta Hotel (Toowong) 

Best Draught Beer - The Charming Squire (South Bank) 

Best Environmental Practice - Hilton Hotel Brisbane 

Best Marketed Hotel 1-99 Employees - Sandstone Point Hotel 

Best Marketed Hotel 100+ Employees - Rydges South Bank Hotel 

Outstanding Achievement in Training - Hilton Hotel Brisbane 

Workplace Health & Safety Award - Spirit Hotels Group 

Outstanding Community Service & Achievement 1-99 Employees - Next Hotels Brisbane 

Outstanding Community Service & Achievement 100+ Employees - Hilton Hotel Brisbane 

Hall of Fame - Best Bush Pub - New Royal Hotel (Rubyvale) 

Hall of Fame - Best Boutique Accommodation Hotel - Spicers Tamarind Retreat (Maleny) 

Hall of Fame - Best Meetings & Events Venue - RACV Royal Pines Resort 

Hotel of the Year - Grand View Hotel (Bowen) 

Hotelier of the Year - John Klein, Victoria Hotel (Goondiwindi)


M A Y 2 0 1 7 e d i t i o n 

NEWS 

INDIVIDUAL AWARDS 

Administration Employee of the Year - 

Robynne Sondergeld, Red Earth Hotel (Mt Isa) 

Food & Beverage Employee of the Year - 

Nicholas Stanton-Cook, Hotel Allen (Townsville) 

Chef of the Year - 

Selvakumar Gopalakrishnan, 

Surfers Paradise Marriott Hotel 

Guest Services Employee of the Year - 

Ilse Maritz, The Johnson (Spring Hill) 

KEEN TO BE FEATURED IN 


m a g a z i n e 


a p r i l 2 0 1 7 e d i t i o n 

befitting 

the 

crown 

BOWEN 

THERAPY 

ALL FOR ONE: 

PAYNTER DIXON'S ONE-STOP-SHOP 

TURNKEY CLIENT SOLUTIONS 

RESERVED SEATING: 

THE NEW INCHCOLM HOTEL'S 

RESTAURANT PROVES POPULAR 

THE REBIRTH 

OF ROMA’S 

ROYAL HOTEL 

THE RESILIENT CHARM 

DALBY DELIGHTS: 

OF THE GRAND VIEW 

HOTEL IN BOWEN 

AN INSIGHT INTO THE RURAL HUB 

OF THE DARLING DOWNS 

TOUGH GOING: 

RUNNING A RESORT ON A TINY 

TROPICAL ISLAND 

WINNING INSIGHTS: 

RYDGES SOUTH BANK AND 

THE CAXTON HOTEL 

QHA_April_Cover.indd 1 7/04/2017 7:24 PM 

PORT DOUGLAS: 

WE VISIT SOME QHA MEMBERS 

IN PARADISE 

Ask for our 

2 0 1 7 / 1 8 m e d i a G U I D E 

Detailing our planned editorial showcases for the year ahead. 

All queries, be it in relation to editorial, advertising, 

production or distribution can be directed to 

Dave Swan 0401 345 201 or dave@horseandwater.com.au

FEATURE

FEATURE 

SUBURBAN ROCKSTAR 

Celebrity spotting or experiencing a rockstar encounter 

is highly probable when staying at the Eatons Hill Hotel 

in the northern suburbs of Brisbane as the brand new 

4.5-star boutique hotel fields demand for high-end 

luxury in the suburbs. 

Known for its popular music events, the Eatons Hill 

Hotel has hosted many celebrities from Sheppard to 

Salt-N-Pepa. But up until now, the hotel hasn’t had 

the facilities to accommodate its high profile guests. 

With its new development of a 91-room luxury hotel 

incorporating two two-storey penthouses, a wedding 

chapel and multiple function facilities, the Eatons 

Hill Hotel can host a range of guests from rockstars 

to business executives. With its doors opening this 

month, bookings are already flooding in, including from 

entertainers who will be performing at the venue. 

“We do have a number of artists who are booked in 

and we also have a strong demand for crew, so our 

other guests might just meet [someone famous] in the 

lift,” co-owner and developer Rob Comiskey said. 

The hotel is now capable of hosting larger-scale 

functions such as weddings and smaller boardroomstyle 

functions to suit the nearby industrial 

business sector. 



“The new function facilities complement the existing 

ones onsite, so now we can cater for between 12 to 

2200 people. 

“Previously we’d held back on weddings because it 

wasn’t sustainable to have a 50-person wedding in the 

Grand Ballroom but now we have a number of different 

facilities onsite. And we now have a wedding chapel 

as well so people can get married, have their reception 

and stay onsite too,” Rob said. 

Other features of the new accommodation building 

include a heated pool, gymnasium and access to inroom 

massages, beauty therapy and hairdressing. 

“We’ve also got two two-storey penthouses which is 

a bit unusual and we thought it would be a point of 

difference outside the city and in the suburbs—how 

many other penthouses can you stay at in 

the suburbs?” 

Offering 270-degree views looking out from the city 

across to Moreton Island on a clear day, there are 

views to the north as well. Spread out across two 

levels, the living zone can be found on the lower level 

where there is a big television, Bose sound system 

and a kitchenette. Upstairs on the second level are 

large bedrooms, juliette balconies and an ensuite for 

each bedroom. 

FEATURES OF THE NEW ACCOMMODATION 

BUILDING INCLUDE A HEATED POOL, GYMNASIUM 

AND ACCESS TO IN-ROOM MASSAGES, BEAUTY 

THERAPY AND HAIRDRESSING 

“They’re big bathrooms and one has its own 

freestanding bath which is something you don’t 

normally see in a hotel and these bathrooms have 

a shower and a bath, so they’re very rockstar-style 

penthouses,” Rob said. 

Such luxury is not often found outside inner-city 

limits but this is not your average hotel. This offers 

something a little bit different for its guests compared 

to other suburban hotels. With deep dark tones 

on both the walls and floors, touches of gold add 

luxury while dimmed lights throughout create a 

sense of mystery.



“It definitely has a fine personality, when you walk in 

you notice there’s a theme throughout, we refer to it 

as the brooding dark artist,” Rob quipped. 

“The style is very dark and moody, which is not 

reflective of what you would normally find in a hotel out 

in the suburbs which is traditionally white and light. 

“When you walk down a hallway it is very dark with 

dark carpet and walls and there are pin lights that 

highlight each of the rooms’ doors.” 

Adding to the dark meets gold theme, the oversize 

bathrooms have been tiled with luxury pietra grey 

limestone, there are open showers, stone bench tops 

and solid brass tapware. 

Working together with the building’s architect Cox 

Architects to design the interior style of the hotel, Rob 

and his co-owners made a few modifications to ensure 

their upmarket ambience was reflected throughout. 

“The finishes are really high end in this development, 

so when you walk into this hotel you could be 

expecting it to be in the middle of New York, rather 

than Brisbane’s northern suburbs. It’s a lot more funky 

and high end than what people will expect,” Rob said. 

Custom-made items make up the finer details that 

have been added to create a wow factor for guests. 

“The finishes are so much more than what you would 

expect, instead of buying items off the shelf we had

them custom made such as the towel rails which are 

laser-cut brass and the room numbers on each level 

are laser-cut brass also,” he said. 

Gold lifts, gold lamps and golden hued fittings create a 

point of difference to this hotel and you can see why it 

is unlike anything else on offer in the suburbs 

of Brisbane. 

The development of this 91-room boutique hotel 

wasn’t without its struggles though, enduring several 

court cases and approval setbacks. However, these 

hurdles provided a determination that saw the owners 

work harder to create a project that would service the 

needs of the area. 

The primary motivation behind the development 

focused more on the growing industrial sector in 

nearby Brendale and the nearby sporting facilities. 

Rob said while it could be seen as a natural 

progression and extension of the existing hotel, nine 

years ago when the idea for a hotel surfaced he saw a 

need for accommodation in the area. 

“The hotel was actually built as a business hotel 

because we’ve got Brendale next to us and it’s a 

massive industrial suburb which will potentially be one 

of the biggest industrial suburbs in Australia. 

“So, we built it for that first of all and secondly, we 

have massive sporting facilities nearby, probably the 

“THE FINISHES ARE REALLY HIGH END IN THIS 

DEVELOPMENT, SO WHEN YOU WALK INTO THIS 

HOTEL YOU COULD BE EXPECTING IT TO BE IN THE 

MIDDLE OF NEW YORK...” 



biggest in Brisbane, and lastly, we built it for the hotel 

and to complement the events we host there and to 

provide accommodation for our patrons. 

“Looking into the development over the past three 

to four years, we saw the need was there and it was 

much greater than what we had expected, so it gave 

us more confidence to go on. 

“Although we had approval nine years ago, it was for 

something smaller, it wasn’t the development that 

we see now. The delays we experienced made the 

development mature and during that process we saw 

the real potential, and now it is as though it has been 

master planned properly.”

INDUSTRY ENGAGEMENT 

with Damian Steele 

AN EVOLVING DRINKING LANDSCAPE OVER 

THE LAST DECADE 

THE RECENTLY RELEASED DRINKWISE RESEARCH REPORT ‘AUSTRALIAN DRINKING HABITS: 2007 VS 2017’ 

SHOWS A GENERATIONAL CHANGE IS TAKING PLACE AND FOR THE MOST PART AUSTRALIANS ARE DRINKING LESS. 

The drinking landscape in Australia is evolving. The last 

decade has seen significant shifts in how Australians 

consume alcohol. The majority of Australians are 

changing the frequency and intensity of how they 

drink. Combined with decreasing rates of underage 

drinking, these trends suggest our relationship with 

alcohol is fundamentally changing – to one that is more 

mature and responsible. 

The results show that, for the most part, Australians 

have a positive relationship with alcohol. The majority 

of us drink moderately and enjoy having a drink to 

relax and enjoy a meal with family and friends. 


Damian Steele INDUSTRY ENGAGEMENT 

HOW WE DRINK IS CHANGING 

Australians are changing both the frequency of 

consumption and the amount we’re consuming when 

we do have a drink. Since 2007, it’s evident that 

most Australians are drinking less frequently on a 

daily and weekly basis and more people are deciding 

not to drink at all. For those drinking less, personal 

health/lifestyle factors and a focus on moderation 

are influencing this decision. For those drinking 

more, almost a fifth attribute added life stressors for 

increased consumption. 

unwind. For many the decision to drink is tactical – 

with consuming alcohol playing a role in achieving both 

conscious and unconscious goals. 

While nearly half of all drinkers indicate that they could 

“live without alcohol” it’s clear that drinking plays a 

pivotal role in socialising, enjoying food and relaxing. 

With many respondents indicating that they’ve recently 

increased how much they drink due to increased social 

occasions and socialising with friends, the key remains 

encouraging moderation and the role of personal 

responsibility. 

WHAT WE DRINK 

It’s clear our tastes are changing. We’re drinking more 

mid-strength beer, trying new products such as cider 

and decreasing our consumption of canned pre-mixed 

spirits. Premiumisation and greater consumer choice is 

also driving change towards new products and lower 

alcohol alternatives. 

WHY WE DRINK 

When it comes to understanding why Australians drink 

the way we do, four broad dimensions are evident 

that influence and motivate our drinking behaviour. At 

its heart, alcohol can both stimulate and help people 

THE NEXT DECADE AND BEYOND 

The insights from this research will enable a range of 

industry stakeholders to develop new and innovative 

approaches in order to continue to target audiences at 

a greater risk of harm from alcohol. 

DrinkWise is an evidence-based social change 

organisation dedicated to changing the Australian 

drinking culture to one that is safer and healthier. They 

do this through national information and education 

campaigns, partnerships with community leaders 

and organisations, and the development of practical 

strategies and resources that better support the 

community in relation to the responsible use of alcohol. 

See the full report at: www.drinkwise.org.au/our-work/ 

australian-drinking-habits-2007-vs-2017/# 


MP ATTORNEY GENERAL 

with The Hon. Yvette D’Ath 

HOUSEHOLD GAMBLING SURVEY RESULTS 

COMING SOON 

Keep an eye out for the results of the Queensland 

Household Gambling Survey 2016-17. We anticipate 

it will be published on the Queensland Government 

publications website in late 2017. 

The survey sampled 15,000 Queensland adults and 

provides information to government on gambling 

activity and related issues in the Queensland adult 

population. The results contribute to an evidence base 

for policy development and assessing the effectiveness 

of harm minimisation strategies. 

Past survey reports have provided insight into sociodemographic 

characteristics associated with gambling 

participation and gambling-related issues. 

Apart from the Queensland Government, the 

survey can assist a range of stakeholders to better 

understand the Queensland gambling environment. 


“MOST EXPENSIVE DRINK” CAMPAIGN 

“Supplying alcohol to under 18s? It could be the most 

expensive drink you ever bought.” 

That’s the Queensland Government’s message in its 

latest campaign aimed at promoting the laws about 

the irresponsible supply of alcohol to people aged 

under 18 years. Depending on the circumstances, 

supplying alcohol to under 18s could result in a fine of 

more than $10,000. 

The radio and social media advertising campaign rolls 

out in October 2017 and encourages discussions 

between parents and their children about the issue. 

Hotel and club licensees will soon receive new 

campaign posters to display at their venues. We 

encourage you to display these signs in the lead-up to 

Schoolies 2017 and end-of-year celebrations. Please 

also remove posters from the previous “No minor 

offence” campaign. 

For more information about the irresponsible 

supply of alcohol to under 18s, go to qld.gov.au/ 

mostexpensivedrink. 

HOSTING ALLAF 

This month the Office of Liquor and Gaming Regulation 

(OLGR) will host the annual Australasian Liquor 

Licensing Authorities Forum (ALLAF) in Brisbane. 

Each year, the event brings together the heads of 

equivalent organisations to OLGR from all Australian 

states and territories and New Zealand, to discuss 

industry trends and developments. 

The two-day forum will explore current research into 

alcohol consumption trends, innovations through 

behavioural insights and improvements to regulatory 

processes. 

Keynote speakers include Dr Michael Livingston 

(La Trobe University), Ms Cathy Claydon (Australian 

Institute of Health and Welfare) and Professor Peter 

Miller (Deakin University). 

LIQUOR AND GAMING STATISTICAL REPORT 

2016-17 NOW AVAILABLE 

The Office of Liquor and Gaming Regulation 

(OLGR) Annual Statistical Report 2016-17 is now 

published on the Department of Justice and 

Attorney-General website. 

The report provides an overview of figures relating 

to OLGR’s liquor, gaming, compliance and harm 

minimisation activities over the past 12 months. 

To view the report go to www.justice.qld.gov.au.

RM00230AB 


OLGR 

with Michael Sarquis 

OFFICE OF LIQUOR AND GAMING REGULATION UPDATE 


LATEST SNP GRANT FUNDING NOW OPEN 

The latest funding round of safe night precinct (SNP) 

grants is now open and closes on 30 November 2017. 

SNP local boards can apply for seed or operational 

funding to assist in their establishment and 

administration, or to implement initiatives to minimise 

public disorder and alcohol and drug-related harm 

within the precincts. 

Find out how to complete the application form at www. 

business.qld.gov.au/liquor-gaming. 

ACCEPTABLE ALCOHOL ADVERTISING 

AND PROMOTIONS 

As a licensee or permit-holder, you are obliged to 

ensure alcohol is supplied and promoted in ways that 

minimise harm and preserve peace and good order 

around your premises. 

You must maintain a safe environment for patrons and 

staff of your venue and promote the responsible use of 

alcohol in your premises. 

The Office of Liquor and Gaming Regulation (OLGR) 

provides detailed information online to help you stay 

compliant. Before advertising or promoting alcohol for 

your venue, go to the Business Queensland website 

to view: 

• Alcohol advertising and promotions 

• Guideline 60: Unacceptable liquor practices and 

promotions in licensed venues. 

Make sure you understand how to comply with the 

responsible promotion of alcohol, as non-compliance 

can lead to monetary and trading penalties under the 

Liquor Act 1992. 

You and your staff can also take advantage of OLGR’s 

RSA refresher courses online. For an update on how to 

meet your RSA obligations when running promotions, 

see Promotions and practices for the responsible 

service of alcohol. 

Go to www.business.qld.gov.au/liquor-gaming. 

NEW LOOK KEYPASS ID CARD 

Australia Post has updated the design of its Keypass 

ID card, commencing from 2 October 2017. 

The new cards will display the same identity details 

as the existing card including customer name, date 

of birth, the person’s photo, residential address and 

unique Keypass card number for authenticity 

(pictured below). 

You will begin to see patrons presenting both the 

existing and new cards as an accepted form of ID this 

month. Make sure your staff are aware of the change 

in design and the continued acceptance of existing 

Keypass cards as well as the new cards. 

Remember, the OLGR has a wealth of resources online 

for you and your staff to use. Try the quick refresher 

course “Checking Identification” and “Responsible 

Service of Alcohol” and brush up on your knowledge 

of IDs and the responsible service of alcohol. 

Go to www.business.qld.gov.au/liquor-gaming.

with Michael Sarquis OLGR 

RECENT PROSECUTIONS 

Hotel in Bundaberg – s.156(1)(c) and s.226(a) 

of Liquor Act 1992 

The outcome of a recent Bundaberg Magistrates Court 

case underlines the importance of ensuring your staff 

training procedures are thorough and up-to-date. 

The former licensee of a Bundaberg hotel and a 

security provider were found guilty and charged a total 

of $7,250 in fines and court costs. 

Investigations carried out by the OLGR followed an 

inspection by officers in March 2016. Patrons were 

seen to be showing clear signs of being unduly 

intoxicated and behaving inappropriately, while a 

security provider close by did not attempt to intervene 

and address the situation. 

The officers also noted patrons entering or re-entering 

the premises after the conditioned lock-out time 

of 1:30am. 

Further investigations found the former licensee’s 

policies and procedures at the time were limited and 

failed to sufficiently instruct staff in how to manage 

intoxication and safety matters. 

The former hotel licensee was fined $6,700 (including 

costs) and the security provider was fined $550 

(including costs). No convictions were recorded. 

Bingo provider – s.18(1) of Charitable and 

Non-Profit Gaming Act 1999 

A bingo provider who operated in venues at Ipswich 

recently appeared in the Ipswich Magistrates Court for 

breaching the Charitable and Non-Profit Gaming 

Act 1999. 

The court case resulted from an OLGR investigation 

which commenced in late 2015 and found the 

operator was neither an association or otherwise 

authorised to conduct bingo, as required by the Act. 

The bingo operator was found guilty of two charges 

under the Act and fined $3,300 including court costs. 

A conviction was recorded for both offences. 

BUNDABERG SNP CAMPAIGN FOR BACKPACKERS 

“A GOOD night is a safe night”’. That’s the message 

the Bundaberg Safe Night Precinct (SNP) Board would 

like visitors to the Bundaberg SNP to remember. 

In September, the SNP Board launched a safety 

campaign educating overseas backpackers on what is 

acceptable in Australia and how to stay safe. 

Together with a locally-based marketing company 

the Bundaberg SNP Board has taken advantage of 

augmented reality technology to bring the campaign 

posters and flyers to life. 

By downloading the app Aurasma and scanning an 

SNP poster or brochure, visitors can view one of two 

videos in five different languages. 

Local radio announcer Bryce Ruthven appears in the 

videos and explains what a safe night precinct is and 

provides some basic tips for good behaviour. 

Mr Ruthven tells backpackers behaviours that are not 

acceptable in Australia, such as public urination and 

drinking in public parks and the on-the-spot fines 

that apply. 

The campaign covers important messages such as 

looking after your mates, planning your night out 

before you go and recognising when you have had 

enough to drink. 

President of the SNP Board Lloyd Finnis said, 

“Hopefully our ‘Aussie’ host will help visitors enjoy our 

nightlife safely. 

“This is just another one of our initiatives, funded by 

the Queensland Government, helping to provide a 

safer night out in Bundaberg for all.” 

View the SNP Bundaberg English version video at SNP 

Bundaberg’s YouTube channel. 

For more information on SNPs go to 

Safe night precincts at 

www.business.qld.gov.au/liquor-gaming. 


FOCUS 

REJUVENATED WOOLLOONGABBA HOTEL 

REVIVES MEMORIES OF THE PAST 


Pubs can last a long time. So more than once in the 

life of a venerable establishment, years of wear and 

tear combine with changing tastes in décor, drinking 

and dining habits to merit a bold makeover. 

The Hakfoort Group has operated Woolloongabba’s 

historic Red Brick Hotel since 1995, and even in that 

time, says CEO Albert Hakfoort, the venue saw its fair 

share of change and foot-traffic. 

“We eventually had to close it in 2016 as we’d decided 

it needed a lot of remedial work.” 

After enlisting the services of hospitality design and 

construction experts, Paynter Dixon QLD, Hakfoort 

Group embarked on a $2 million redevelopment earlier 

this year. The main task was to develop a design that 

would make the most of the heritage listed building’s 

strengths – its generous windows that sit right on 

the wedge shaped corner of Stephens and Annerley 

Roads and its gloriously ochre-hued brick structure 

hidden for decades beneath a half-inch layer of render 

inside and out. 

Previously, the hotel’s most aesthetically appealing 

area at the “wedge” end of the building had housed its 

gaming lounge. But with legislation prohibiting pokies 

being visible from the street, its large ornate windows 

had to be boarded up resulting in a dark space making 

the original features of the building almost invisible. 

It was a situation crying out for change. The new 

design relocated the gaming area back to the newer 

part of the building at the northern end, and the dining 

area that had formerly been there was moved to 

the prime real estate of the beautiful heritage part of 

the building. The front windows were stripped clean 

allowing daylight to pour in. 

The new atmospheric gaming lounge was afforded 

some special attention and transformed into an 

enticing world of its own. According to Paynter Dixon’s 

hospitality business development manager Mark 

Shulman, this aspect of the design presented the 

project’s biggest challenge. 

“The newer part of the hotel included a mezzanine 

floor which served as an upper dining level. We 

demolished this upper floor to create a higher ceiling 

height in the new gaming lounge. We discovered that 

this floor structure provided vital lateral support to the 

external wall, requiring us to install a new structural 

steel frame to support the northern external wall and

FOCUS 


“I WAS IMPRESSED BY THE APPROACH 

PAYNTER DIXON TOOK TO ENSURE THE 

RENOVATION WAS EVERYTHING I EXPECTED 

IT TO BE AND MORE. THEY DEMONSTRATED 

A STRONG UNDERSTANDING OF THE HOTEL 

INDUSTRY AND WERE UNWAVERING IN 

GETTING THE FINAL DESIGN OUTCOMES 

RIGHT. IT HAS BEEN AN ENJOYABLE AND 

COLLABORATIVE PROCESS.” 

– ALBERT HAKFOORT, CEO HAKFOORT GROUP 


adjoining roof. When the mezzanine floor structure was 

removed, the transfer of support was seamless.” 

The next challenge was to reduce the visual impact of 

these steel columns and supports. This was achieved 

by painting the new gaming ceiling charcoal down to 

a pelmet line, below which hangs velvety red curtains, 

mottled bronze mirrors and warm paint colours to 

create a gaming oasis away from the buzz of the food 

and beverage offering. The focus is well and truly to 

eye level and the room’s 30 gaming machines. 

The main bar, situated between the dining and gaming 

areas, remains at the hub of the hotel and is part of the 

restorative design focus. 

“A key part of the design direction was stripping back 

the paint and render off the external and internal walls 

of the building,” Mark explains. “Transforming the hotel 

from a white painted brick hotel to a ‘red brick’ hotel. 

This was designed to set the tone of the entire dining 

and drinking experience, to engage the patron with 

the hotel’s unique history. The internal walls are littered 

with reminders of the past, intentionally. The brickwork 

is raw and rustic with chunks missing here and there. 

The original terrazzo tiles were given a polish and 

restored. Old steel beams were not covered up, but 

exposed and painted to unapologetically showcase 

the building. It’s an honest and transparent tribute to 

yesteryear with the dynamic contrast of contemporary 

furnishings, and interiors.” 

Having reopened the hotel in mid-September, 

Albert is confident the Red Brick Hotel’s new stylish 

rejuvenation has greatly enhanced the charm of what 

is still essentially a classic Aussie hotel. The menu still 

offers quality pub grub, TAB facilities are available at 

the bar and, as a symbolic gesture to the revamped 

hotel’s desire to mix the old with the new, six of its 12 

bar taps are allocated to traditional mainstream beer 

and six to the craft variety. 

“That’s what we’ll do for now,” says Albert. “Eventually 

the customers will decide … I like to think that the 

hotel will suit all people from the area regardless of 

demographic. I want it to be considered a local that 

the people in that area can be proud to call ‘our local’ 

and take friends and relatives to.”

2016 RAINMAKER EXCELLENCE AWARDS

LEGAL MATTERS 

with Curt Schatz 

UNDER CONSTRUCTION – 

WHAT YOU NEED TO KNOW ABOUT THE PROCESS 

FOR RENOVATIONS AND APPROVALS 


We’ve assisted many licensees to undertake 

renovations and refurbishments at their venues, and 

have seen the benefits of new and refreshed looks for 

hotels. As licensed venues, alterations to the premises 

and any changes to the licensed area of the venue 

must be approved by the Office of Liquor and Gaming 

Regulation (OLGR) as well as the local council. 

This article sets out the key steps involved in 

renovations for licensed venues. 

COUNCIL APPROVAL 

In most situations where you decide to undertake 

building construction works to a property, you’re 

required under the Planning Act 2016 to seek 

certification by the local council for the works. 

Often this can be achieved by simply obtaining a 

Building Approval, however where the renovations 

will significantly change or intensify the use of the 

premises, town planning approval may also be 

required. While the venue may continue to trade 

during the renovations, it won’t be able to trade from 

the new areas without the relevant approvals. As town 

planning approvals can be quite time consuming, it’s 

important to ensure you take the appropriate steps 

from the outset to avoid any delays to the works as 

you move towards completion. 

OLGR APPROVAL 

The Liquor Act requires all licensees to obtain approval 

from the OLGR prior to commencing any works, and 

the relevant application forms can be found on the 

OLGR website. In addition to the completed forms, 

you will also need to lodge layout plans showing the 

proposed changes, and a plan of the site showing the 

existing and new licensed areas (if this is to change as 

part of the renovation works). 

A failure to obtain this prior approval will be a breach 

of the Liquor Act, and usually leads to a fine from the 

OLGR’s compliance division. In addition to on-thespot 

fines, it’s important to remember that a licensee’s 

compliance history, and any infringement notices or 

prosecutions will be considered in risk assessments 

for annual licence fees, and may lead to higher annual 

licence fees for non-compliant licensees. 

GAMING AND AMPLIFIED ENTERTAINMENT 

If the works relate to a gaming room and the gaming 

machines need to either be switched off or relocated 

as part of the renovation or refurbishment works, 

then specific approval needs to be obtained from 

the gaming section of the OLGR, and your Licensed 

Monitoring Operator needs to be notified. 

Additionally, for works to an area where there will be 

amplified entertainment, a new acoustics report will be 

required to measure the new area’s ability to contain 

sound, so that appropriate noise limits can be imposed 

on the liquor licence. 

OLGR INSPECTIONS 

After the completion of the works, the OLGR will want 

to conduct a final inspection of the completed works 

and receive final certificates for these, which may 

include Certificates of Classification, QFES reports and 

local council health department approval (if the works 

relate to the kitchen). It’s important to ensure that this 

process is co-ordinated to minimise any delay between 

completion of the works, and obtaining final approval 

to allow your hotel to commence trade from the 

new areas. 

While the process can be relatively simple, it’s often 

overlooked by licensees in the haste to refresh the 

venue’s image, which can lead to compliance issues 

and delayed final approval. However, if the process 

is well managed, there should be no problems or 

delays, bringing the venue’s new area on line as soon 

as possible.

2017 Winner – Best Redeveloped Accomodation Hotel/Resort 

Sheraton Grand Mirage Resort, Port Douglas 

2017 Winner – Best Redeveloped Premises up to $2M 

Grand View Hotel Bowen 

This whole process should be carefully considered 

by licensees, and the due diligence involved should 

include careful selection of all consultants, including 

the builder, proper consideration of the cash-flow costs 

of supporting any loan required, and the business case 

that supports the decision to renovate. 

If you require any assistance in relation to potential 

works at your venue, please contact me at Mullins 

Lawyers on 07 3224 0230. 

WHILE THE PROCESS CAN BE RELATIVELY SIMPLE, 

IT’S OFTEN OVERLOOKED BY LICENSEES IN THE 

HASTE TO REFRESH THE VENUE’S IMAGE, WHICH 

CAN LEAD TO COMPLIANCE ISSUES AND DELAYED 

FINAL APPROVAL. 


FINANCE 

with Jeremy Wicht 

KIRK, PICARD OR JANEWAY? 


ToS, TNG, Voyager, DSN — keeping the theme going 

from last month it’s impressive that The Original Series 

(ToS) of Star Trek in just three seasons from 1966 

could have spawned so many spin offs and heirs. 

What does this have to do with hotels? Well it’s 

an example of how an original concept has 

reinvented itself and remained relevant across three 

or four generations. 

Will your hotel still be relevant in three or four 

generations? What is your succession plan? 

Do you even have one? 

We have helped many pub families over the years 

pass their assets from one generation to the next in 

a tax effective and fair manner that sees the business 

continue to thrive and cater for new markets 

and tastes. 

OFTEN WE ARE CALLED UPON TO ADDRESS THE 

ELEPHANT IN THE ROOM OF “WHAT HAPPENS 

WHEN” AND IN THAT REGARD A STRUCTURED 

APPROACH TO IDENTIFY AND DOCUMENT EACH 

GENERATION’S HOPES, DESIRES, FEARS AND 

CONCERNS AND CAN ASSIST IN PRODUCING 

A PLAN 

HOW? 

A succession plan is a living document that is the 

result of a co-ordinated effort among the family 

members and involves all of their trusted advisors – 

accountants, lawyers, bankers and insurance advisors. 

Often we are called upon to address the elephant in 

the room of “what happens when” and in that regard 

a structured approach to identify and document each 

generation’s hopes, desires, fears and concerns can 

assist in producing a plan which keeps most people 

happy but, importantly, keeps the assets in the family. 

Once the wishes are identified areas of commonality 

can be agreed and differences then worked on. The 

role of the accountant in ensuring the structure is 

correct, and taxation minimised, dovetails with the 

lawyer in documenting how those wishes are to come 

about, such as revisiting wills/testamentary trusts, 

Powers of Attorney and put/call options. 

An open discussion with your bank facilitates the 

financial transition, while the insurance advisor protects 

the assets of succession plan, including the key assets 

– the people. 

I think there is nothing sadder in business than that 

old saying “from shirt sleeves to shirt sleeves in three 

generations”. 

The Sydney Morning Herald recently reported that 

70% of inter-generational wealth transfers fail through 

lack of preparation of the successors, and that only 

20% of family businesses have a succession plan 1 . 

There has never been a more important time to get 

cracking on planning for the day you hand the keys of 

your venue to your son or daughter, confident that they 

know what they are doing, and assured that the results 

of your hard work remain for generations to come. 

Call us at Hanrick Curran on 07 3219 3900 and we 

can help you get started. 

1. Olivia Margana “Will the next generation lose your wealth”, 

Sydney Morning Herald, 8 June 2017.

Brendan O’Farrell SUPERANNUATION 

THE IMPORTANCE OF PROTECTING 

YOUR INCOME 

Having access to income protection is a benefit that 

most people don’t consider. But protecting our most 

important asset – our ability to earn an income – 

should be something we all prioritise. Illness or injury 

could hit any of us unexpectedly. If you became ill and 

were unable to work, how would you afford to replace 

yourself? If one of your employees injured themselves, 

how would they pay their bills? 

Income protection is particularly important for casual 

workers. Many casual workers live on their income 

week to week, with no access to sick leave. A 

prolonged period off work can be difficult to manage 

for casual workers. Income protection can help them 

receive a regular income while they recover. It can help 

bring peace of mind while they focus on recovering. 

Best of all, it’s easy to set up income protection 

through their superannuation account. 

Using insurance through superannuation works 

because it helps provide you and your employees 

with protection, while the details and costs are 

handled through your super fund. It can often be more 

affordable than other insurance, as super funds are 

able to purchase insurance policies in bulk. However, 

it only works well if the cover is adequate and if the 

premiums represent good value. 

Intrust Super has always placed a high importance on 

not only protecting our members and their families, but 

also their super balances. We continue to work hard to 

deliver insurance that meets our members’ needs on a 

cost, coverage and accessibility basis. 

I’m very happy to inform QHA members that our 

award-winning ‘Best Value Insurance in Super’ has 

just got even better. The premiums on our income 

protection policy, PayGuard, fell by 12 per cent on 1 

October 2017. 

Premiums have reduced from the current 0.7 per cent 

to 0.615 per cent of gross income¹ or in dollar terms, 

$7.00 per $1,000 of cover to $6.15 per $1,000 of 

cover. The insurance will continue to cover up to 90 

per cent of members’ wages. An additional 10 per 

cent of the member’s benefit is also paid into their 

super accounts, so retirement savings aren’t impacted. 

Intrust Super has already won Money magazine’s ‘Best 

of the Best Value Insurance in Super’ award for the 

last five consecutive years. This change in premiums, 

effective from 1 October 2017, will only improve the 

value further and enhance the net benefit outcome for 

members. 

The reduction of income protection premiums will 

help mitigate any impact insurance premiums have 

on our members’ retirement savings. We’re very 

pleased to have been able to achieve such a fantastic 

outcome for members. This caps off a great financial 

year that also saw us deliver returns in the 

Top Ten of all MySuper Balanced options with a 

12.15 per cent return². 

If you or your staff have any questions about Intrust 

Super’s new income protection premiums, give us a 

call on 132 467. We will be happy to assist you in any 

way we can. 

1. This premium is for the member default 21-day waiting period 

2. SuperRatings Fund Crediting Rate Survey – SR50 Balanced 

(60-76) Index June 2017. 

The information contained in this document is of a general nature only, 

and does not take into account your individual situation, objectives 

and needs. You should consider the appropriateness of the general 

information having regard to your own situation before making any 

investment decision. A Product Disclosure Statement is available at 

www.intrust.com.au or call us on 132 467 for a copy. 

Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier: 

65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE 

Licence No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/ 

USI: HPP0100AU | RSE Registration No: R1004397 


INSIGHTS 

Prince Alfred Hotel 

QUEENSLAND HOTELS NAMED AUSTRALIA’S BEST 


Four Queensland hotels from both regional and 

metropolitan areas featured among winners of the 

2017 Australian Hotels Association (AHA) National 

Awards for Excellence – including the coveted award 

for regional Overall Hotel of the Year. 

Winners from the 2016 QHA Awards for Excellence 

were entered into the national competition and jostled 

with a formidable cast of outstanding hotels from 

around Australia. 

PRINCE ALFRED HOTEL 

AHA 2017 Overall Hotel of the Year - Regional 

The historic Prince Alfred Hotel in the Ipswich suburb 

of Booval has undergone one exquisite transformation 

after another in the 30 years since the Johnson family 

bought it. Now setting a new standard for hotels of 

the finest quality, the PA is not only the toast of a 

Queensland town but all of Australia. 

Awarded two QHA gongs for Hotel of the Year and 

Best Redeveloped Hotel (Under $2 million) in 2016, 

the Prince Alfred Hotel has astonished local, and now 

national, award judges with the sheer brilliance of its 

recent redevelopments. 

Proprietors Clive and Maryanne Johnson say every 

care and attention to detail was taken when 

designing the venue’s brand new gaming room and 

new bar, Tap’d. 

The Las Vegas styled gaming room focuses on 

comfort, luxury and state of the art technology to 

deliver an unparalleled gaming experience 

for customers. 

“We needed the room to be more spacious with high 

ceilings under which we’ve created backlit partitions to 

offer increased privacy and comfort,” Clive says. 

Meanwhile, Tap’d Bar is a sight to behold. Its 72 

beers on tap, proudly showcasing a range of local and

Shamrock Hotel 

international brewers, is just the beginning of the bar’s 

emphatic nod to craft beer culture. Amid the spacious 

immaculately crafted brick and timber interior one gets 

the sense of a stylishly modern space with classical 

pub charm where quirks abound. 

“We’ve incorporated the heritage of craft beer within 

the design including barrel-themed booths, lighting out 

of kegs and beer mug chandeliers.” 

Overall, the space has been designed to bring the 

outside in. Fold-back windows along the bar allow 

in fresh afternoon breezes and reduce the venue’s 

reliance on air-conditioning. 

SHAMROCK HOTEL 

AHA 2017 Best Gaming Venue – Regional 

Patron comfort and enjoyment is placed at the 

forefront of the recently renovated gaming lounge at 

the Shamrock Hotel in Mackay. The ambience of the 

room is warm, welcoming and modern in every way 

while patrons receive friendly and responsible VIP 

service from highly attentive staff. It took just a glance 

for judges of the QHA 2016 Awards for Excellence to 

realise they’d hit a winner for best gaming venue and 

now the AHA judges agree. 

The gaming room has ease of access to the Shamrock 

Hotel’s bar and restaurant while possessing its own 

separate entrance, smoking area and restrooms so 

patrons can enjoy the comfort of the gaming lounge 

without feeling excluded from the rest of the venue. 

The premium gaming lounge provides a safe and 

comfortable environment to relax and enjoy the gaming 

experience. Staff are well informed and on-hand at all 

times to offer friendly and responsible service. 

When you enter the gaming room you automatically 

feel at home. Gaming attendants control the ambience 

of the lounge and ensure that all sound, lighting and 

temperature are adjusted to maximise comfort. The 

hotel works closely with music and video maestros, 

Nightlife for playlists to maintain the perfect tempo. 

Luxurious custom designed chairs complete the 

experience. Customer feedback is always encouraged 

and is overwhelmingly positive. 

All Shamrock Hotel staff go through informative 

inductions and training which covers all aspects of the 

venue. They are constantly improving their skills by 

attending regular meetings and taking on feedback. 

All staff members are trained in responsible gaming 

service – a message that’s reinforced with signage in 

the lounge. 

CLOUDLAND 

AHA 2017 Best Bar Presentation & Service – 

Metropolitan 

Cloudland revolutionised the entertainment and 

hospitality landscape in Brisbane when it opened in 

2009. Since its launch, the venue has continued to 

innovate and stay ahead of the competition through 

a dedication to the guest experience, a superior food 

and beverage offering, and a design philosophy that 

melds interior design, architecture and fine art. 

Developed through close collaboration between the 

owners of the Empire Hotel and renowned Australian 

designer Nic Brunner, Cloudland was always going to 

be different. Built as a new structure from the ground 

up, the venue extended the site of the existing hotel 

into four new levels of dining, entertainment and 

private function space. 

Every surface of Cloudland has a story to tell from 

the artisan who has lovingly contributed to the iconic 

structure, through to the guest discovering a secret 

touch of design with delight, late at night with a 

cocktail in hand. Never before has Australia seen such 

a homage to beauty in the form of a bar, nightclub and 

restaurant. Cloudland promises the extraordinary and 

delivers the sublime which earned it top spot for 

Best Boutique Bar at the QHA Awards for Excellence 

in 2016. 


INSIGHTS 

Cloudland 


The team at Cloudland are renowned for customer 

service, and the handpicked staff are some of the best 

in Brisbane. Several of the team were finalists in the 

Australian Bartender of the Year awards and bring their 

passion and expertise to the cocktails and drinks they 

craft for their guests. 

RYDGES SOUTH BANK HOTEL 

AHA 2017 Best Redeveloped Hotel - 

Accommodation Division 

This superior hotel enjoyed the rare distinction 

of winning three titles at the 2016 QHA Awards 

for Excellence. 

Twenty-one years ago Rydges South Bank was 

the first hotel to lay bricks and mortar in a part of 

Brisbane that would later bloom into the internationally 

acclaimed green living space on the left bank of the 

Brisbane River as it sidles up to the city’s CBD. 

Since then the hotel has developed apace with its 

dynamic location to become a standard-bearer of 

excellence in a vibrant sector of the city. 

Under the direction of general manager Callum 

Kennedy, the hotel completed one of the country’s 

largest all-room redesign and refurbishments. The 

$15M make-over of its 304 rooms bookended a $30M 

investment over the past three years to create stunning 

new spaces in the hotel. The biggest challenge, says 

Callum, was remaining operational throughout the 

redevelopment period. 

“Delivering a superior hotel experience every day 

of every week during a redevelopment of this size 

and scope takes an incredible level of planning and 

management by the design and construction team,” 

Callum says. “That’s not to mention an unparalleled 

commitment from every single staff member across 

all departments.” 

But the resulting upgrade was well worth the wait. All 

304 rooms were redesigned and refurbished, including 

64 suites. Three different configurations of suites are 

now available, all featuring separate bedroom and 

living areas, king beds, styled furniture and 55” LCD 

TVs. Redesign of all the bathrooms and ensuites 

maximises space with clean lines and walk-in showers, 

making a huge difference in the use of space and 

sense of size. 

But it was in the realm of technology where the most 

innovative aspects of the redevelopment were made. 

“The hotel is now home to a $1M technology upgrade 

which features the Orion Energy Management system,” 

Callum says. “This allows guests the fastest access 

and most up-to-date connectivity without sacrificing 

personal service – no technology will ever take the 

place of a warm welcome by a real concierge.”


ACCOMMODATION 

WYNDHAM APPOINTS NEW GM FOR 

RAMADA HOTEL HOPE HARBOUR 

NOOSA SHIRE COUNCIL PUSHES FOR LEVY ON 

AIR BNB OPERATORS 


Wyndham Hotel Group recently appointed Rene Stern 

to the position of General Manager at Ramada Hotel 

Hope Harbour, Gold Coast. 

Rene will be responsible for the daily operational 

success of the 70-room property, which is located 

along the waterways of Hope Island. 

Most recently, Rene was General Manager of Ramada 

Resort Kooralbyn Valley, a Wyndham Hotel Group 

franchise property. 

He has more than 20 years of management 

experience in the hospitality industry both domestically 

and abroad. His previous roles include several senior 

management positions with Oaks Hotels and Resorts. 

Wyndham’s Senior Vice President of Hotel and Resort 

Operations and Property Development, Matt Taplin, 

said Rene would be an asset to the team. 

“Rene has a proven track record of operational 

success and his passion for building strong 

relationships with key stakeholders and team 

members will make him a great team fit,” 

Matt said. 

Located at the northern end of the Gold Coast, 

Ramada Hotel Hope Harbour is the perfect launch 

point to experience the Gold Coast’s endless 

attractions, including the nearby theme parks, worldfamous 

beaches, stunning hinterland, acclaimed 

golf courses and the sophisticated dining and 

entertainment precincts of Sanctuary Cove. 

As recently reported in The Courier Mail, the Noosa 

Shire Council wants the State Government to force 

online booking agencies such as Airbnb to provide 

councils with a list of all properties that offer short-term 

accommodation so it can charge a tourism levy. 

It will seek support for the push at the Local 

Government Association of Queensland conference 

this month. Airbnb has reportedly backed the 

move and has been co-operating with council on 

the initiative. 

Until now online rental properties have been benefitting 

from the tourism levy, used to promote the region 

through advertising, without paying for it. The move 

would be the first step towards forcing online agencies 

to pay a tourism levy which is already imposed on 

other short-term accommodation providers.

Judy Hill 

ACCOMMODATION UPDATE 

DISRUPTION IS 

THE NEW NORM 

Rooftop tents, backpacker dorms, garage guest 

rooms, private/homestay accommodation, penthouse 

short-stay, apartment hotels and luxury hotels, hostels/ 

poshtels, glamping, holiday parks and more are now 

all part of the changing world of guest accommodation 

as a new generation of guests want something more. 

Some of the change is taking place within hotels, but 

increasingly it’s emerging from new accommodation 

models. 

Airbnb is a peer-to-peer platform on which people can 

list and book accommodation around the world. Shortstay 

rentals facilitated by platforms like Airbnb are part 

of a broader trend, the “sharing economy”, where 

consumers share their assets via online platforms. 

Airbnb is different from traditional accommodation in 

that they don’t own any of their own lodging. Instead 

they act as a platform where hosts can list their 

property online for guests to see and book. 

In the latest Deloitte Access Economics report, 

Economic Effects of Airbnb in Australia, Airbnb was 

found to play an important role in supporting tourism 

in Australia by facilitating accommodation bookings 

and advertising Australian destinations to consumers 

around the world. In 2015-16, over 800,000 stays 

were booked with Airbnb in Australia. Hosts across 

the nation accommodated around 2.1 million guests 

for 3.7 million nights. Airbnb guests spent over $2 

billion around Australia in 2015-16 based on Airbnb 

bookings and survey data from Airbnb and Tourism 

Research Australia. 

In the Deloitte report it was found that Queensland 

Airbnb guests were estimated to have spent 

$330.8 million while visiting Queensland in 2015- 

16, generating $217.4 million in value added to the 

Queensland economy and supporting 2115 full-time 

equivalent (FTE) jobs. Of this amount, more than half 

were outside the greater Brisbane region. 

The top five destinations for guests visiting Queensland 

in 2015-16 were Brisbane, the Gold Coast, Cairns, 

Surfers Paradise and Noosa. 

THE CHANGING WORLD OF GUEST 

ACCOMMODATION AS A NEW GENERATION 

OF GUESTS WANT SOMETHING MORE 

In another recent Deloitte report, Tourism and 

Hotel Market Outlook, it was found that in the 

past year growth in private rentals has more than 

doubled growth in stays in traditional short term 

accommodation. Holidaymakers are seen as a huge 

market for private rentals and were found to have a 

10.8% increase in their use of private rentals. 

The report also found that in the past year domestic 

visitor nights in rented houses/apartments and private 

accommodation totalled 33.6 million nights (over 20% 

of all nights spent in commercial accommodation). 

This represents a 9.2% jump in demand over the year, 

following only 2.2% growth in the previous year. Nights 

spent in this category have been on an upward trend 

in recent years, gaining 22.6% over the last three 

years. 

It’s important to note that even with the rise of Airbnb 

and private rentals, Deloitte reported that estimates 

of visitor nights and hotel supply suggest the most 

significant part of the market the traditional hotel 

market is growing strongly. 

The jury is out on not only whether the range of 

new products in the accommodation sector have a 

sustainable demand base, but also on whether they 

pose a material threat to the sector. But, regardless, 

disruption is the new norm and can’t be ignored. 


COMPASS 

BOTTLED IN BUNDABERG 


Anyone could be forgiven for thinking the town of 

Bundaberg owes its existence to drink. 

Not one, but two, world-famous beverage companies 

owe their name and origins to this friendly coastal 

metropolis four hours’ drive north of Brisbane. 

Originally the territory of the indigenous Bunda people, 

Bundaberg’s name mixes an acknowledgement of the 

area’s first inhabitants with the Saxon word for town. 

The settlement first formed around a timber-felling site 

on the Burnett River in the 1860s, but as tree stocks 

dwindled interest turned to a more sustainable industry 

taking coastal Queensland by storm – sugarcane. 

Sugar mills replaced sawmills and by 1881 the 

Bundaberg district produced 3% of the state’s sugar. 

The Bundaberg Rum Distillery was founded in 1888 

by local sugar mill owners who hit upon rum as 

the solution to making extra cash from the glut of 

molasses churned out as a bi-product of the industry. 

The distillery’s uniquely smooth offering rapidly became 

a global success at a time when Australia-made 

anything was a rarity outside Australia. 

A wholly separate enterprise, Bundaberg Brewed 

Drinks, was founded by the Fleming family in 1960 and 

now delivers deliciously crafted non-alcoholic brews to 

the world, including its iconic ginger beer. 

Both companies were built on a winning formula of 

combining plentiful home-grown produce with local 

demand for downing something cool in a hot climate. 

Today the distillery attracts a steady stream of rum 

pilgrims who take tours, visit the site’s interactive 

museum and even get to pour some of the liquid gold 

direct from the barrel, cap it, label it and leave with 

their own personalised bottles.

COMPASS 

Grand Bundaberg Hotel 


COMPASS 

Other attractions in the area include the nearby Mon 

Repos Regional Park – famous for its nesting and 

hatching loggerhead turtles – and the Hinkler Hall of 

Aviation celebrating the region’s favourite son, pioneer 

aviator Bert Hinkler. 

In January 2013 Bundaberg experienced one of its 

most devastating floods as ex-cyclone Oswald made 

its way down the Queensland coast. North Bundaberg 

was isolated and scores of homes and businesses 

were inundated to their rooftops. Gradually most were 

able to repair, refurbish and reopen. 

The town is currently home to eight QHA hotels. 

OLD BUNDY TAVERN 

Complete with TAB plus screens with all the big 

games, the OId Bundy sports bar offers a large range 

of beers from traditional brands to new premium 

favourites. Wednesday night trivia and live UFC main 

events feature in the Customs Bar – which is also 

available for small private functions for up to 50 guests. 

The venue includes a bistro open seven days and The 

Lookout upstairs function space offering a full balcony 

with river views and seating for 140 people. A gaming 

room includes 30 machines including Lightening Links 

and two jackpot links: Jackpot Carnival and Fast Lane. 


GRAND BUNDABERG HOTEL 

After more than 100 years of trading, the Grand 

Bundaberg Hotel is undergoing a restorative makeover 

which will bring new life to the distinctive building. The 

historic two-storey hotel is easily recognised with its 

elaborate cast-iron wrap-around verandas and location 

in the centre of the Bundaberg central business 

district. Hostel accommodation is available including 

a range of bedding options suited for overnight, short 

term or longer term stays. 

MELBOURNE HOTEL 

This venue’s Bundy Bar specialises in rum with over 

200 types on offer. The bistro is newly renovated and 

open for lunch and dinner seven days. The function 

space is a great environment to host social and work 

gatherings. A gaming lounge features 20 of the latest 

gaming machines, Keno terminal, and link jackpots 

with the latest Lightning Link machines. A ticket-inticket-out 

system operates allowing patrons to move 

quickly and easily between machines. The Melbourne 

Hotel is a proud sponsor of the Alloway Football Club, 

Alloway Netball Club and Bundaberg Race Club. 

METRO HOTEL 

The Metro Hotel has been independently owned and 

operated for the past nine years by Jarrod and Jacqui 

Murphy. With over 30 years’ combined experience in 

hospitality Jarrod and Jacqui have managed hotels 

from Adelaide to Queensland. The venue includes a 

lounge bar with live music every Friday and Saturday 

night, a 60-seat bistro and upstairs function room that 

can cater for up to 200 guests. A gaming room offers 

Keno, 20 machines (ranging from 1c to $1 machines 

including Dragon Link) and a free coffee while you 

play. The hotel sponsors local sporting and fundraising 

groups and is an active member of the community. 

SPOTTED DOG TAVERN 

Formerly Banjo’s Tavern, The Spotted Dog Tavern was 

established in 2013 by local owner-operator Stephen 

(Pato) Paterson who has over 35 years’ experience 

in the industry – the Spotted Dog Tavern being the 

third hotel he’s operated in Bundy. The tavern is very 

food and beverage driven with all-day dining from an 

extensive menu specialising in tapas and gourmet 

pizzas. In a first for Queensland, the venue is the only 

tavern with a coffee booth and opens every day from 

6am. The tavern also boasts a cafe that opens from 

8am every day. Locals and visitors love the bars with 

12 large screen TVs throughout and live music from 

talented local musos every Friday and Saturday night. 

In 2015 Pato established a private function room called 

Cane Fire as a nod to Bundaberg’s rich sugar industry. 

The following year he built a huge beer garden oozing 

atmosphere that can be booked for functions catering 

for up to 250 people. You can check out the entire 

venue via a 3D tour on their website. The Spotted 

Dog Tavern is the place to be spotted with local 

publican Pato. 

SUGARLAND TAVERN 

One of the most established venues in Bundaberg, 

the Sugarland Tavern was founded in the early 1980s 

and extensively renovated in 2007. The venue gives 

patrons the choice of three bars: a sports bar, lounge 

bar and Stars Gaming Bar. In 2011 and 2013 the 

Sugarland Tavern received QHA Awards for Excellence 

for Best Gaming Venue. Its award winning gaming 

bar offers supreme Keno facilities, the latest gaming 

machines and complimentary tea and coffee. A bistro 

is open seven days for lunch and dinner. The Avoca 

Room private function space has capacity for 120 

guests. A functions pack is available from their website 

as is a virtual tour of the entire venue.

Melbourne Hotel 

Old Bundy Tavern 

Metro Hotel 

Sugarland Tavern 

Spotted Dog Tavern 


COMPASS 

TATTERSALLS HOTEL 

Merv Green, the longest serving hotelier in Bundaberg, 

bought the “Tatts” in 2000 after he and partner 

Jenny leased it for three years. Merv also happens 

to be related to its original owner, Jakob Bauer, who 

established the Tattersalls Hotel in 1889. Although 

Merv and Jenny have redecorated and renovated, the 

venue is still a traditional style pub that’s a rare classic 

in Bundy. This local workers’ hotel offers all the old 

favourites on tap, gaming, Keno, a bottleshop, Fox 

Sports, live entertainment and home style budget 

counter meals. Locals affectionately dub it “The Crab 

Pot” because once you come in you won’t be leaving 

any time soon. 

Tattersalls Hotel 


YOUNG AUSTRALIAN HOTEL & FUNCTION CENTRE 

After extensive renovations in 2010 the “Young Aussie” 

has been transformed into a modern and tastefully 

designed venue that can cater for special events 

such as weddings, birthdays, dinner parties, business 

meetings and training. The venue offers a public bar, 

private bar, sports bar, a recently installed UBET facility 

and dining in Maggie’s Restaurant which can be 

booked for large catered events and trade shows and 

comes complete with audio visual equipment. 

A gaming room operates 30 machines with 

ticket-in-ticket-out facilities. The venue has plenty of 

parking, is wheelchair friendly and has comfortable 

short stay accommodation available. There’s also a 

drive-thru bottleshop. 

Young Australian Hotel

S 

A 

L 

E 

O 

N 

N 

O 

W 

S 

A 

L 

E 

O 

N 

N 

O 

W

TRAINING AND SAFETY 

with Ross Tims 

PROTECTING “CROWDED PLACES” 

FROM TERRORISM 

The current National Terrorism Threat Level in Australia 

is “probable”. This reflects the advice of the Australian 

Security Intelligence Organisation that individuals and 

groups continue to possess the intent and capability 

to conduct a terrorist attack in Australia. The elevated 

terrorist threat is likely to persist for the foreseeable 

future and it’s not confined to any one city or 

metropolitan area. 

In response to recent terrorist incidents occurring 

overseas, especially those taking place in busy 

public areas, the Federal Government has developed 

Australia’s Strategy for Protecting Crowded Places 

from Terrorism. Under this strategy, crowded places 

are locations which are easily accessible by large 

numbers of people on a predictable basis. These 

include, but are not limited to, sports stadia, transport 

infrastructure, shopping centres, pubs, clubs, hotels, 

places of worship, tourist attractions, movie theatres 

and civic spaces. 

The objective of this strategy is to protect the lives of 

people working in, using, and visiting crowded places 

by making these places more resilient to terrorism. 

Our law enforcement and intelligence agencies are 

well-equipped to detect and disrupt plots, and they 

have a strong history of stopping terrorist attacks. 

That said, owners and operators of crowded places 

have the primary responsibility for protecting their own 

sites, including a duty of care to protect people that 

work, use, or visit their site from a range of foreseeable 

threats, including terrorism. 

Protective security measures can be used to deter, 

detect, delay, respond to, and recover from a terrorist 

attack. The approach taken to protect crowded places 

should be nationally consistent, proportionate and, to 

every extent possible, preserve the public’s use and 

enjoyment of these places. It’s not possible to protect 

everything, so owners and operators must prioritise 

the highest risk areas of a crowded place. 

Australian federal and state governments are working 

in partnership with the private sector to protect 

crowded places. Government and private sector 

partnerships give owners and operators access to 

better threat and protective security information. By 

accessing this information, owners and operators will 

be in a better position to achieve that outcome. In 

each state and territory, police have in place, or will be 

introducing “crowded places forums” through which 

they can share information and advice with you. 

There is a suite of material published on the 

Australian National Security web portal that helps 

businesses prepare for any potential terrorist incident. 

This important information can be found at www. 

nationalsecurity.gov.au/crowdedplaces. Hotel 

management should consider this information in the 

context of venue protective security to ensure that 

appropriate measures are in place in the event of an 

emergency. 


STAFFING MADE EASY? 

IT’S TRUE...A WAY DOES EXIST. AND WE ARE HERE TO HELP. 

Designed with busy hoteliers in mind, the QHA HR Manual helps you 

organise every challenge of managing a team of staff. 

The manual includes comprehensive human resources policies and helpful 

templates for everything from job descriptions, appointment letters, 

discipline and termination letters, policy and procedure templates, 

timesheets, employer and employee forms and much, much more. 

The recently revised edition 

is available through the online 

QHA Shop at www.qha.org.au 

$365 for members. 

$765 for non-members. 

BREAST CANCER AWARENESS 

FOR EVERY HR MANUAL SOLD IN OCTOBER, THE QHA WILL 

DONATE $20 TO THE NATIONAL BREAST CANCER FOUNDATION.

EMPLOYMENT RELATIONS with Joanna Minchinton 

A WIN FOR THE HOSPITALITY INDUSTRY 


In what can only be described as a significant decision by 

the Fair Work Commission (FWC) in July 2017, part-time 

employment will become a practical employment option 

for hospitality employers – and this could have a positive 

impact on your bottom line. 

Members will be aware from previous QHA 

communications that as part of the FWC four-yearly 

modern award review common matter of part-time 

employment, our national body the AHA had sought to 

amend clause 12 of the Hospitality Industry (General) 

Award 2010 (HIGA). 

HIGA clause 12 currently provides for part-time 

employment, and includes the following sub-clause: 

12.3 At the time of engagement the employer and the 

part-time employee will agree in writing on a regular pattern 

of work, specifying at least the hours worked each day, 

which days of the week the employee will work and the 

actual starting and finishing times each day. 

In practice this clause has been restrictive and hasn’t 

encouraged part-time employment in the industry. 

The AHA’s efforts (in liaison with other AHA branch 

employment relations staff including the QHA) to secure a 

more flexible part-time clause as part of the modern award 

review has been accepted by the FWC. 

In its decision the FWC recognised the current provisions 

are “not relevant” and must “bear a proper relationship to 

the patterns of work in the industry”. 

This is a very positive outcome for the industry! 

HOW WILL IT WORK? 

At the time of printing, the QHA is awaiting confirmation of 

when the new clause will take effect. In the interim, we can 

advise the following arrangements will apply when it does: 

• An employee will need to advise the employer of 

the days of the week they are available to work, 

for example, Monday, Tuesday and Sunday (the 

“availability period”). 

• The employer and employee will agree to the 

employee’s ordinary hours of work per week and 

those hours will be worked on days the employee 

has indicated they’re available. 

• When determining the hours of work, those hours 

may be set as a weekly amount, for example 

15 per week, or set over an averaging period 

permitted by the HIGA, for example, 60 hours per 

four-week cycle. 

• The employee’s ordinary hours will then be 

rostered according to work demands and may be 

at differing times over the availability period, which 

may include all or some of the available days. 

In addition, a part-time employee will be entitled to receive 

at least two days off work per week. 

WHY IS THIS A WIN? 

In addition to creating the flexibility to roster a part-time 

employee over the set available work days and removing 

the requirement of existing clause 12.3, where a part-time 

employee is required to work additional hours that fall within 

the agreed availability period, those additional hours may 

not attract overtime. 

Referred to as a “flex-up” arrangement, an employer and 

part-time employee may agree to work additional hours 

beyond the guarantee of hours when work demands it. 

More details on how this provision can work will be 

provided in a follow-up article when the final clause has 

been confirmed by the FWC. Stay tuned!

Joanna Minchinton 

EMPLOYMENT RELATIONS 

SAVE ON YOUR WAGES BILL 

It’s well known that employing a part-time employee is 

kinder on an employer’s wages bill. The flexibilities that 

this new part-time clause introduces means that part-time 

employment should be considered as an option in your 

workplace. 

It could save you thousands on your wages bill per year. 

Below is an example scenario for a Food & Beverage 

attendant grade 3 who works 30 hours a week Monday to 

Friday, between 7am and 7pm. 

Even with the cost of a casual employee to cover the parttime 

employee during periods of leave, there are savings 

that could be made over a 12-month period (assuming all 

leave is utilised in that 12-month period): 

In the below example an employer would save 

$2,906.79 over 12 months when employing a parttime 

employee instead of a casual employee. 

WHEN DOES IT TAKE EFFECT? 

Members will be kept up to date as this matter 

develops. In the interim, current HIGA clause 12 

continues to apply. 

NOTE: Once operative, existing part-time employees 

will have the option to elect to work under the new 

clause. If they don’t elect to do so, the existing parttime 

commitment with regard to existing clause 12.3 

will continue to apply. 

CASUAL EMPLOYEE 

PART-TIME EMPLOYEE 

Hourly Rate $25.26 (inc casual loading) Hourly rate $20.21 

ANNUAL WAGE 

30 hours x $25.26 per hour 

ANNUAL COST 

30 hours x $20.21 per hour 

x 52 weeks = $39,405.60 

x 46 weeks PLUS 

• Annual leave (4 weeks) 

• Annual leave loading (17.5%) 

• Sick leave (2 weeks/30 hours) 

• Cost of casual to cover annual leave 

• Cost of casual to cover sick leave 

= $27,889.80 

= $2,425.20 

= $424.41 

= $1,212.60 

= $3,031.20 

= $1,515.60 

TOTAL = $39,405.60 TOTAL = $36,498.81 

FURTHER INFORMATION 

QHA members seeking more information or wishing 

to discuss a specific employment relations matter 

are encouraged to contact the QHA Employment 

Relations Department for a confidential discussion. 

Non-QHA members can also obtain advice and 

assistance for a nominal consultancy fee. 

Contact the QHA Employment Relations Department 

on 3221 6999 or at er@qha.org.au 


TOP DROP 

XO TERRE 

COGNAC 

Godet 

ABSENTA LIQUEUR 

Xenta 

THROWBACK IPA 

Pirate Life 

PUNK IPA 

Brewdog 


Godet is the oldest of the 

great cognac houses. The 

Godet family has been 

based in the seaside town 

La Rochelle for 400 years. 

They are one of the few 

cognac producers who 

use the Folle Blanche 

grape, the original cognac 

grape. They also age 

their cognacs longer 

than legal standards 

to develop a greater 

aromatic complexity, 

boasting extreme finesse 

and floral hints of beautiful 

distinction that quickly 

give way to headier 

scents of cinnamon and 

spices. Lively sharp fruit 

flavours are married with 

complex notes of antique 

leather, oak and pepper. 

Absinthe is gaining 

popularity at an 

astonishing rate, its 

revival led by the cocktail 

culture. Xenta Superior 

is the premium edition 

of Xenta Absinthe. 

Only the best sprigs of 

Artemisia Absinthium 

are used with Xenta’s 

expert distillers to create 

this true masterpiece. 

The skillful blending of 

natural extracts and the 

total absence of other 

flavourings enhance 

the aroma and taste. 

Extremely versatile, it 

combines beautifully 

with a wide variety of 

ingredients including the 

key spirits and liqueurs, 

fruit purées and lemon 

sodas. 

My goodness I am 

enjoying every single one 

of Pirate Life’s offerings 

so much I am considering 

donning an eye patch 

and purchasing a parrot. 

And I am loving drinking 

from cans surprisingly. I 

suppose when beer is this 

good you don’t mind what 

it is served in. It wasn’t 

until the third occasion 

that I realised I was 

drinking a mid-strength. 

Its bitterness leaves you in 

no doubt you’re drinking 

a hop driven beer. A 

spicey, hoppy, grapefruity, 

sprucey can of liquid gold. 

Surprisingly their Punk IPA 

is very smooth without a 

huge bitter finish. Don’t 

get me wrong, it was 

superb drinking. I guess I 

was just expecting to be 

whacked about the head 

with hops and more hops 

but its bitterness is quite 

delicate. Citrus aromas 

are complemented with 

tastes of pineapple, lemon 

and lime. Got to love their 

claim with regard to “Punk 

& Junk: You’ll be pleased 

to hear there’s no junk in 

Punk. No preservatives, 

no nasties, no chemicals 

and no surprises, just 

good honest beer. Beer 

like it should be, beer 

like it can be. Fresh beer, 

that actually tastes of 

something.”

TOP DROP 

SUMMER ALE 

Mountain Goat 

LIQUIDAMBAR 

AMBER ALE 

Newstead Brewing 

2015 BORDEAUX 

Alienor 

2014 BORDEAUX 

MENUTS BLANC BLANC 

Pierre Riviere 

The perfect thirst 

quencher with the arrival 

of our warmer weather. 

This can of goodness 

really is refreshing. Some 

might argue it is too 

simple but sometimes 

you don’t want to be 

taken aback by a full-on 

flavour punch. The soft 

floral aromas and taste 

make this a great mid-day 

session-beer. 

Very English indeed and 

full in taste. Reasonably 

strong malty, toffee flavour 

as you would expect 

from a beer of this nature. 

Quite light in body. As 

the folks at Newstead 

Brewing explain, “Noblestyle 

hops add spice, 

while roasted specialty 

malts drive flavour depth. 

Definitely a passive 

aggressive redhead.” Got 

to love rust nuts. 

This wine is dedicated 

to the memory of the 

Duchess Alienor of 

Aquitaine, who was one 

of the great figures of the 

Middle Ages. She was 

considered to be very 

cultured and intelligent. 

This wine has a ruby 

colour with purple hues. 

The nose reveals aromas 

of ripe red fruits. On 

the palate, the wine is 

powerful, well-structured 

and very tannic. Noble 

tannins provide a 

complex and harmonious 

development. This wine 

goes perfectly with red 

and white meats as well 

as cheeses. Available 

through De Maine Fine 

Wine Merchants. 

Maison Rivière, owner 

and wine merchant since 

1875 at Saint Emilion 

produced his Bordeaux 

MENUTS motivated by 

a sole goal, meeting the 

highest expectations 

of wine connoisseurs. 

The expression of an 

exceptional soil gives to 

its grapes all the delicate 

aromas of citrus and 

white flower emphasised 

by a light toasty oak 

taste. A lively and nervy 

structure with a silky 

texture makes it the 

ideal accompaniment 

to seafood meals. 85% 

Sauvignon and 15% 

Semillon. Available 

through De Maine Fine 

Wine Merchants. 


WINE 

with John Rozentals 

IN HONOUR OF THE 

MAN WHO SINGLE- 

HANDEDLY FOUNDED 

COONAWARRA. 

I’ve recently received two batches of wine which in 

different ways commemorate the role of John Riddoch 

in founding Coonawarra as a wine district in the 1890s, 

when he launched the Penola Fruit Colony, named 

after what has grown into the area’s largest town. 

I think he is the closest thing we have to an individual 

who can lay claim to having, off his own bat, founded 

an Australian wine region. 

Both ranges are based on dry reds that retail for about 

$20 and hence come straight from the engine room 

of Australian winemaking — mid-priced wines that 

compete in perhaps the keenest sector of the market. 

And both ranges stand up very well in the most 

important of tests — on the tasting bench — by 

offering genuine fullness of flavour, regional authenticity 

and value for money. 

Riddoch was a visionary Scotsman who envisaged 

this district, in South Australia’s extreme south-east, 

as one where a virtual cooperative of independent land 

owners could make a living through orcharding. 

The John Riddoch connection is obvious in the very 

name that Riddoch Coonawarra has chosen to label 

its wines with. 

Riddoch winemaker Neil Doddridge has four decades 

of winemaking experience and works firmly on the 

basis that winemaking is half science, half art. 

I guess that’s called craft, and it’s obvious in his range 

of reds, which comprises shiraz, merlot and cabernet 

sauvignon at $20 a bottle and a Reserve Cabernet 

Sauvignon at $35. 

The Katnook connection with John Riddoch isn’t quite 

as obvious, but it’s probably stronger. It’s the property 

where Riddoch planted his first vines and where he 

made the region’s first wines, in the woolshed that now 

houses Katnook’s barrel room. 

Winemaker Wayne Stehbens sees himself as 

the guardian of the Katnook legacy, and created 

the Founder’s Block range in 2005, responding 

to demands for affordable yet regionally sound 

Coonawarra reds. 

Visit www.riddochwine.com.au and 

www.katnookestate.com.au. 

TOP SHELF with John Rozentals 


KATNOOK 2015 

Founder’s Block Merlot 

I often don’t like Australian 

merlots. Too many, 

especially those from the 

large companies, have 

been sweetened up to 

satisfy the American 

market. That isn’t 

a problem with this 

dry red. 

RIDDOCH COONAWARRA 

2015 

Shiraz 

This is a bold wine, with 

plenty of plummy, darkberry, 

spicy flavours. 

This is another red to 

drink over the next 

few months before the 

weather gets too warm, 

or squirrel it away for 

a few years. 

RIDDOCH COONAWARRA 

2015 

Reserve Cabernet 

Sauvignon 

This is the red variety 

on which Coonawarra’s 

reputation largely 

stands. This wine shows 

real concentration of 

flavour, with varietal 

cassis and regional 

mintiness to the fore.

Paul St John-Wood PUBTALK 

QHA AWARDS 

Many of our hotels are in Oktoberfest fever celebrating 

the German tradition, which began with the Royal 

Wedding in 1810, and has turned into the world’s 

largest annual beer festival. Australians have always 

been willing to participate in any replica Oktoberfest 

celebration and hotels across Queensland continue 

to cash in with themed events of their own. While the 

traditional Oktoberfest runs from mid-September to 

early October, most Aussies identify the event with the 

entire month of October so you still have a couple of 

weeks to implement any promotions. The QHA has a 

range of corporate partners who can assist with your 

event from beer mugs and decorations to furniture 

hire and traditional German food lines. Contact the 

QHA if you would like any assistance with contacts for 

suppliers. PROST! 

QHA AWARDS FOR EXCELLENCE 

The Queensland hotel industry’s night of nights was 

again a great celebration of the success of venues, 

operators and their staff throughout the past 12 

months. Special congratulations must go to the two 

major award winners – John Klein, who took out the 

coveted Hotelier of the Year award and received a 

rousing reception during his acceptance speech when 

he credited his award to the team at the Victoria Hotel 

and their tireless contribution to the business. John 

reinforced that it is a great team of staff which is the 

key driver for a successful hotel operation. The Grand 

View Hotel, Bowen was crowned Hotel of the Year 

and those of you who have not been up to Bowen to 

visit must put it on your list of things to do. What the 

McLean family have been able to do to the hotel is 

nothing short of remarkable and the hospitality shown 

by Michael and his entire team through every aspect 

of the business is a great benchmark for hotels across 

the state. 

QHA CAIRNS LICENSEE MEETINGS 

The upcoming Cairns Licensees Breakfast Meeting will 

be held at the Bungalow Hotel on Tuesday 17 October 

at 8:30am. PFD Food Services will be catering a 

delicious breakfast for all guests and presentations 

will be made from QHA Partners to inform attendees 

of upcoming, and ongoing, business development 

opportunities. To register your attendance please email 

paul@qha.org.au 

WELCOME TO NEW MEMBERS 

The QHA would like to welcome new members The 

Downs Hotel (Drayton), Riverland Brisbane (Brisbane 

CBD) and Hemingway’s Brewery (Port Douglas). We 

wish you every success in your business endeavours 

for the remainder of 2017 and beyond. 


GAMING SHOWCASE 

AINSWORTH - 

NEW APPOINTMENT 


At the end of August, Ainsworth announced Gary 

Freeman as its National Key Accounts Manager. 

Gary brings extensive gaming industry experience 

to this new role. A strong background in sales 

gained over a number of years in the gaming 

industry, uniquely positions Gary with a deep 

understanding of both operator and player 

needs. Gary will be focusing on further promoting 

the Ainsworth brand and the distribution of 

entertaining games in the Australian market, in 

particular, the hotel market. 

“Throughout FY17-18 the team will be focusing 

on the development of games for the QLD hotel 

industry. We’re going to see tremendous steps 

moving forward with game content and the game 

library. Our game library has already grown and 

with upgraded hardware capabilities we can offer 

customers entirely new possibilities for their hotel 

floors. It’s exciting times for Ainsworth and I’m 

confident that our QLD hotel partners will not be 

disappointed,” Gary said. 

Ainsworth’s Chief Executive Officer, Danny 

Gladstone commented, “On behalf of Ainsworth, 

I welcome Gary and am delighted to be working 

with him again. I also look forward to Gary 

contributing to the Group’s continued expansion. 

His previous experience will be a great asset to 

our business.” 

KEY DEVELOPMENT 

FOR HOTEL INDUSTRY 

Ainsworth revealed the new EVO cabinet at 

the recent AGE and new Link & SAP products - 

Firepower and Big Hit Bonanza as well as a back 

catalogue of A600® games. 

Following the success of Multiplay Big Time, 

Ainsworth recently released Multiplay Treasures to 

their entertaining Multi-Game Multi-Denom portfolio. 

Multiplay Treasures features five entertaining titles 

that include exciting features with multipliers, sticky 

wilds and retriggers. There is also a two-level Rewards 

Option available. 

The iconic PAC-MAN character is one of the most 

recognisable figures in arcade game history and was 

the basis for the most successful arcade game of all 

time. Now, Ainsworth has transformed this game into 

a Standalone Progressive Multi-Denom title. 

PAC-MAN WILD EDITION is now approved in the 

A640® cabinet. 

For more information, contact Gary Freeman or 

Matt Hamilton or alternatively jump on their website 

www.agtslots.com.au

GAMING SHOWCASE 

PURE CASH DEBUT 

IMMINENT 

Our industry is evolving with rapid technological 

advancement and player expectations; relying on 

thought-leaders to drive innovation and industry 

sustainability. Over the coming months, Queensland 

hotels can expect to see the highly anticipated release 

of various hardware and gaming solutions. 

Aristocrat is committed to diversifying its product 

portfolio and innovating in new areas. Coming soon 

to the Queensland hotel market is Pure Cash; 

Aristocrat’s dedicated multi-mid denomination 

standalone progressive range. Two eye-catching titles 

will be available on release, both with scalable bonus 

prizes on the reels and a five of a kind trigger familiar 

to mid-high denomination players. Pure Cash will 

make its debut on the brand-new hardware solution, 

the Helix XT that boasts a seamless portrait gaming 

experience like no other. Stay tuned for performance 

updates as we enter the multi-mid denomination 

market over the coming months. 

With significant performance growth in the 

hold-n-spin category over the past three years, there’s 

no doubt how important it is to maintain the 

momentum within this category. As pioneers of this 

segment, we are committed to continuing to offer 

support to both the Lightning Link and Dragon 

Link families. After hitting the one year milestone 

since release, Dragon Link continues to outperform 

all other links in the market at 2.2x floor average in 

Queensland hotels (Source: Max Gaming Report 

September 2017). 

We’re confident new additions to the Dragon Link 

family, Peacock Princess and Spring Festival 

will offer a differentiated experience for players whilst 

maintaining strong performance of existing links. 

Once again, we’d like to thank you for your continued 

support and look forward to capturing your feedback 

on our latest innovations to hit the Queensland 

hotels market. 


TRADE DIRECTORY 

CASINO CONSOLES 

Footrest, slimline and cashless bases 

available. Casino Consoles, the only 

name you need when it comes to 

professional poker machine bases 

and screening. 

P: 07 3890 2969 

www.casinoconsoles.com.au 

COMMERCIAL FITOUTS 

Bars, Clubs, Cafes, Restaurants. 

Specialists in unique and premium 

nationwide commercial fit-outs for 

clubs, bars, cafes and restaurants. 

P: 1300 426 637 (1300 HAMMER) 

E: sales@clubbarconcepts.com.au 

www.clubbarconcepts.com.au 

SCIENTIFIC GAMES 

This new generation of exciting game 

content draws on the strength of 

Scientific Games to create one of 

the most dynamic game libraries 

in the market. 

P: 07 3458 9180 

www.sggaming.com/australia 

REFRIGERATION SYSTEMS 

Time to upgrade your beverage and refrigeration systems? 

Call us for expert advice and all your requirements including: 

Quality beer dispensing equipment | Ice machines | 

Refrigeration | Custom solutions for all venue sizes | AS5034 

Compliancing | Sales, Installation, 24/7 Service. 

Phone: 07 3422 0011 www.allsocool.com.au 

BEER DISPENSING SYSTEMS - Sales - Service - Installation 

Refrigeration | Glycol Equipment | Beer Gas Equipment 

| Beerline Cleaning | Electronic Spirit Dispensers | 24/7 

Maintenance, Servicing and Repairs. Australia’s largest 

manufacturer, installer and suppler to beer dispensing 

equipment. Proudly Australian Owned and Operated. 

5 Holden Street, Woolloongabba, QLD 4102 

Phone: 07 3421 5200 www.andale.com.au 


PRESTIGE GAMING STOOLS 

Comfort at Play 

Karo Australia Pty Ltd 

P: 02 9980 1431 

E: info@karo.com.au 

www.karo.com.au 

DOWNTOWN DOMESTICS 

Too busy to get domestic? 

Window cleaning | Building washing 

Housekeeping | Carpet / Upholstery 

Cleaning | Bond / Spring cleaning | 

Emergency cleaning | Pest control. 

P: 1300 386 963 

www.downtowndomestics.com 

CITY PROPERTY SERVICES 

Over 25 years of commercial cleaning 

services | Compliant with ISA 9001 

| Quality assurance | EcoClean 

Certified using environmentally 

friendly products | Free quotations. 

P: 07 3391 2005 

www.citypropertyservices.com

TRADE DIRECTORY 

PROUD PLATINUM PARTNERS OF THE QHA. 

COMPLETE FACILITY MANAGEMENT SPECIALISTS 

Brisbane | Gladstone | Gold Coast | Sunshine Coast | 

Mackay | Toowoomba | Townsville | Wide Bay. Hospitality 

cleaning specialist, Hotel refurbishments, Lawns & ground 

maintenance, Property & asset management, High pressure 

cleaning/ non slip solution specialists. 

P: 1800 262 637 

www.cmbm.com.au 

GLASS RECYCLING MANAGEMENT 

Save time, space, money, people and the environment. 

Reduce bottle noise inside and outside your venue. Improve 

workplace health and safety. Reduce space needed for glass 

waste bins. Save money on your current waste charges 

Free trial call 1300 306 039 E: info@bottlecycler.com 

www.bottlecycler.com 

INTEGRATED POS SOLUTIONS 

As used by Award Winning Hotels. New Compact 

10” Touch Screens available. 10” & 15” Hotel and Bar 

POS Solutions. 

P: 1300 BIZSTAR 1300 249 782 

E: reg@bizstar.com.au 

www.uniwell.net.au to find out more. 

MARKET LEADING BRANDS IN EQUIPMENT 

No matter the size, shape or demands placed on your 

business, we have the ability to deliver equipment that is 

functional, adaptable and reliable. Convotherm, Waldorf, 

Waldorf Bold, Turbofan, Washtech. 

Phone: 1800 023 953 E: info@moffat.com.au 

Service department: 1800 622 216 

ADVERTISE 

For more information on advertising in QHA REVIEW 

contact David Swan: 0401 345 201 

dave@horseandwater.com.au 


QHA PARTNERS & CORPORATE MEMBERS 

QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. 

THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES 

MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA 

PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999. 

ACCOUNTING/ TAX 

Hanrick Curran - 

Chartered Accountants 

Ph: 07 3218 3900 

www.hanrickcurran. 

com.au 

HLB Mann Judd - 


Ph: 07 3001 8800 

www.hlb.com.au 

Darren S Dickfos Architects 

Ph: 07 3358 1786 

www.ddarchitects.com.au 

Hot Concepts Design and 

Construction 

Ph: 07 3277 7740 

www.hotconcepts.com.au 

Unita Group 

Ph: 1300 659 399 

www.unita.com.au 

EDUCATION, TRAINING 

& EMPLOYMENT 

Best Security - Security 

and Training 

Ph: 07 3212 8460 

www.bestsecurlty.net.au 

Australian Fire Protection 

Ph: 1300 803 473 

www.austfirepro.com.au 

Make It Cheaper 

Ph: 1300 957 721 

www.makeitcheaper.com.au 

TransTasman Energy Group 

Ph: 1300 118 834 

www.tteg.com.au 

FINANCES, BANKING, 

INSURANCE & 

INVESTMENTS 

FOOD & ASSOCIATED 

BUSINESSES 

PFD Food Services 

Ph: 07 3906 9726 

www.pfdfoods.com.au 

Bitesize Coffee Treats 

Ph: 02 9723 6500 

www.bitesizecoffeetreats.com 


FTI Consulting 

Ph: 07 3225 4900 

www.fticonsulting.com 

McGrath Nicol 

Ph: 07 3333 9800 

www.mcgrathnicol.com 

PJT Accountants & 

Business Advisors 

Ph: 07 5413 9300 

www.pjtaccountants.com.au 

Professional Client Services 

(QLD) P/L- Accountants & 

Business Advisors 

Ph: 07 3209 4452 

www.pcsqld.com.au 

Prosperity Advisers QLD 

Ph: 07 3007 1971 

www.prosperityadvisers. 

com.au 

ARCHITECTS / 

REFURBISHMENT/ 

RECONSTRUCTION / 

REPAIRS 

Brand & Slater 

Architects P/L 

Ph: 07 3252 8899 

www.brandandslater. 

com.au 

Paynter Dixon - Design & 

Construction 

Ph: 07 3368 5500 

www.paynter.com.au 

Rohrig Hospitality 

Ph: 07 3257 4411 

www.rohrlg.com.au 

Club Bar Concepts 

Ph: 1300 426 637 

clubbarconcepts.com.au 

Darren S Dickfos Architects 

Ph: 07 3358 1786 

www.ddarchitects.com.au 

BEVERAGES 

Accolade Wines, 

Ph: 07 3252 7933 

www.accolade-wlnes. 

com 

Asahi Premium 

Beverages 

Ph: 07 3868 2388 

www.schweppes.com.au 

Brown-Forman 

Australia P/L 

Ph: 07 3010 2000 

www.brown-forman.com 

Carlton & United 

Breweries 

Ph: 07 3666 4104 

www.cub.com.au 

Coca-Cola Amatil 

Ph: 13 26 53 

www.ccamatil.com 

Diageo 

Ph: 07 3257 0800 

www.diageo.com 

Lion 

Ph: 07 3361 7400 

www.lion-nathan.com.au 

Red Bull Australia 

Ph: 02 9023 2892 

www.redbull.com.au 

Samuel Smith & Son 

Ph: 07 3373 5777 

www.samsmith.com 

Sirromet Wines 

Ph: 07 3206 2999 

www.sirromet.com 

Treasury Wine Estates 

Ph: 03 9685 8000 

treasurywineestates.com 

Liquor Marketing Group 

Ph: 07 3246 5272 

www.bottlemart.com.au 

Availio 

Ph: 07 3218 3900 

www.hanrickcurran.com.au 

Foundation Education 

Ph: 1300 130 157 

foundationeducation.com.au 

Frontier Leadership 

Ph: 0423 097 246 

www.frontierleadership.edu.au 

Industry Graduates 

Ph: 1300 038 000 

www.industrygraduates.com 

Nystrom Relief Managers 

Ph: 0487 205 285 

www.nystromreliefmanagers. 

com.au 

Professional Hospitality 

Ph: 07 3160 8132 

professionalhospitality.com.au 

Sidekicker 

Ph: 1300 098 375 

www.sidekicker.com.au 

St John Ambulance Australia 

Ph: 07 3253 0552 

www.stjohnqld.com.au 

ENERGY GAS/POWER 

Choice Energy 

Ph: 03 9002 5123 

www.choiceenergy.com.au 

ELGAS 

Ph: 131161 

www.elgas.com.au 

Leading Edge Energy 

Ph: 1300 852 770 

www.leadingedgeenergy. 

com.au 

AON Risk Services - 

QHA Insurance Brokers 

Ph: 07 3223 7512 

www.aon.com.au 

Green Finance Group 

Ph: 0457 883 700 

www.greenfinancegroup. 

com.au 

Hanrick Curran – 


Ph: 07 3218 3900 

hanrickcurran.com.au 

St. George Corporate & 

Business Bank 

Ph: 07 3232 8911 

www.stgeorge.com.au/ 

corporate-business 

Westpac Banking 

Corporation 

Ph: 07 3350 7750 

www.westpac.com.au 

Ausure Insurance Brokers 

SEQ 

Ph: 1300 450 663 

www.ausureseq.com.au 

Banktech 

Ph: 1800 080 910 

www.banktech.com.au 

BUPA - health insurance 

Ph: 134135 

(quote ID 2109197) 

www.bupa.com.au 

Integrity Corporate Finance 

Ph: 02 9268 3088 

.integrityfinancegroup.com.au 

Silverchef 

Ph: 07 3335 3392 

www.silverchef.com.au 

GAMING AND RACING 

Ainsworth Game 

Technology P/L 

Ph: 07 3209 6210 

www.ainsworth.com.au 

Aristocrat Leisure industries 

Ph: 07 3801 4444 

www.aristocrat.com.au 

IGT 

Ph: 07 3890 5622 

www.igt.com.au 

Konami Australia 

Ph: 02 9666 3111 

www.konamiaustralia.com.au 

Max Queensland 

Ph: 07 3637 1235 

www.maxgaming.com.au 

Scientific Gaming 

Ph: 02 9773 0299 

www.scientiflcgames.com 

Tabcorp Keno 

Ph: 07 3243 4113 

www.tabcorp.com.au 

UBET 

Ph: 07 3637 1370 

www.ubet.com 

Bytecraft Systems - 

Gaming Machine Service 

Ph: 07 3456 3345 

www.bytecraft.com.au 

Casino Consoles Australia 

Ph: 07 3890 2969 

www.casinoconsoles.com.au 

Karo - gaming stools 

Ph: 02 9980 1431 

www.karo.com.au

QHA PARTNERS & CORPORATE MEMBERS 

HOSPITALITY 

CONSULTANTS 

HOTEL BROKERS / 

REAL ESTATE / 

PROPERTY VALUERS 

QHA PLATINUM PARTNERS 

Commercial Licensing 

Specialists 

Ph: 07 5526 0112 

www.clslicensing.com.au 

DWS Hospitality 

Specialists 

Ph: 07 3878 9355 

www.dws.net 

Graham Brown - Liquor 

& Gaming Licences 

Ph: 07 3300 1578 

Professional Hospitality 

Ph: 07 3160 8132 

www.professionalhospitality. 

com.au 

Power Jeffrey & Co - 

Hotel Brokers 

Ph: 07 3832 6000 

www.powerjeffrey.com.au 

Clark Real Estate 

CRE Hotel Brokers 

Ph: 07 5371 0165 

www.crebrokers.com 

CBRE Hotels 

Ph: 0418 886 525 

www.cbrehotels.com 

Knight Frank Australia 

Ph: 07 3246 8888 

www.knightfrank.com.au 

QHA DIAMOND PARTNERS 

Silver Chef 

Ph: 07 3335 3392 

www.silverchef.com.au 

HOTEL ENTERTAINMENT 

Knight Frank Valuations 

Ph: 07 3193 6800 

www.knightfrank.com.au 

QHA GOLD PARTNERS 

Fox Sports 

Ph: 0403 061 412 

www.foxsports.com.au 

Landmark White 

Ph: 07 3226 0002 

www.landmarkwhite.com.au 

Foxtel for Business 

Ph: 1300 720 630 

www.austar.com.au 

MVS National Mackay 

Whitsundays 

Ph: 07 4847 0737 

www.mvsvaluers.com.au 

Sky Channel 

Ph: 07 3228 6344 

Freecall: 1800 251 710 

www.skychannel.com.au 

Ray White Hotels 

Ph: 02 8016 3810 

www.raywhite.com.au 

Nightlife - Music & Video 

Freecall: 1800 679 748 

www.nightlife.com.au 

LEGAL 

Pro Score - Sporting 

Promotions 

Ph: 0431 366 800 

www.proscore.com.au 

Mullins Lawyers 

Ph: 07 3224 0222 

Curt Schatz - direct 

Ph: 07 3224 0230 

www.mullinslaw.com.au 

Recharge DJs 

Ph: 1300 836 832 

www.rechargedjs.com 

HOTEL & BAR SUPPLIES 

BOC Limited -Gas/ 

Reticulation Supply 

Ph: 07 3212 4322 

www.boc.com.au 

Andale Beverage Systems 

Ph: 07 3421 5200 

www.andale.com.au 

Ausworld Commercial 

Furniture & Design 

Ph: 0409 264 212 

www.ausworldfurniture.com.au 

Hunter Technologies 

Ph: 1300 693 357t 

www.cellarcontrol.com.au 

Bennett & Philp Lawyers 

Ph: 07 3001 2999 

www.bennettphilp.com.au 

Broadley Rees Hogan Lawyers 

Ph: 07 3223 9121 

www.brhlawyers.com.au 

Commercial Licensing 

Specialists 

Ph: 07 5526 0112 

www.clslicensing.com.au 

Corrs Chambers 

Westgarth - Lawyers 

Ph: 07 3228 9778 

www.corrs.com.au 

McMahon Clarke 

Ph: 07 3831 8999 

www.mcmahonclarke.com 

QHA SILVER PARTNERS 

Green Finance Group 

Independent Liquor Group 

QHA BRONZE PARTNERS 

Power Jeffrey and Company 

Best Security 

Black & White Cabs 

Rohrig Group 

St George Bank 

Red Bull Australia 

Brand+Slater Architects 

BOC Limited 

Paynter Dixon 

Prosperity Advisers QLD 

iCharge Tablets 


APPROVED 

MANAGER’S 

LICENCE 

RESPONSIBLE MANAGEMENT 

OF LICENSED VENUES 

TRAINING 

“HONESTLY THE BEST TRAINING 

SESSION! FUN AND LIGHT-HEARTED 

WHILE BEING VERY INFORMATIVE AND 

KNOWLEDGEABLE. THANKS, QHA.” 

OTHER COURSES OFFERED: 

Online RSA/RSG Training 

Gaming Nominee Training 

Employment Relations Training 

Employment Relations Webinar 

Responsible Management of Licensed Venues 

Training is a mandatory training requirement 

for those applying for a liquor licence, and 

applicants for an Approved Manager’s Licence. 

Training is offered face to face at regional 

centres throughout Queensland. 

LIQUOR BUYING GROUPS 

Independent Liquor Group 

Ph: 07 3713 2751 

www.ilg.com.au 

Liquor Marketing Group 

(Bottlemart) 

Ph: 1300 733 504 

www.bottlemart.com.au 

LIQUOR WHOLESALE 

GROUPS 

ALM (Australian Liquor 

Marketers) 

Brisbane: Ph: 07 3489 3600 

Townsville: Ph: 07 4799 4022 

Cairns: Ph: 07 4041 6070 

www.almliquor.com.au 

MEDIA/MARKETING 

iCharge Tablets 

Ph: 1300 852 636 

www.icharge.net.au 

POINT OF SALE 

Bepoz Retail Solutions 

Ph: 1300 023 769 

www.bepoz.com.au 

CashPoint Payment Solutions 

Ph: 1300 286 626 

www.cashpoint.com.au 

lnCash ATMS 

Ph: 1300 800 660 

www.incash.com.au 

PRINTING / GRAPHIC 

DESIGN 

Platypus 

Ph 07 3352 0300 

www.platypusgraphics.com 

Easil - Graphic Design 

Ph: 1300 032 745 

www.easil.com 

SECURITY / CLEANING 

Best Security 

Ph: 07 3212 8460 

www.bestsecurity.net.au 

Bluey’s Cleaning Solutions 

Ph: 1800 925 925 

www.blueys.net.au 

Cap Security Services Pty Ltd 

Ph: 07 3892 7777 

www.capsecurity.com.au 

CMBM Facility Services 

Ph: 07 3391 1040 / 

0419 708 715 

www.cmbm.com.au 

Tru Security Services 

Phone: 0452 377 662 

Web: www.trusecurity.com.au 

SUPERANNUATION 

lntrust Super Fund 

Ph: 07 3013 8700 

www.intrust.com.au 

Hanrick Curran 

Superannuation 

Ph: 07 3218 3900 

www.hanrickcurran.com.au 

TECHNOLOGICAL 

PRODUCTS 

& SERVICES 

First2Click 

Ph: 1300 765 385 

www.unidapsolutions.com.au 

Big Ass Fans 

Ph: 1300 244 277 

www.bigassfans.com.au 

Bytecraft Systems 

Ph: 07 3456 3345 

www.bytecraft.com.au 

JB Hi-Fi Commercial 

Division 

Ph: 07 3360 9925 

www.jbhifi.com.au 

QIKID 

Ph: 1300 553 256 

www.qikid.com 

Scantek Solutions 

Ph: 1300 552 106 

www.scantek.com.au 

Time Target 

Ph: 07 3137 1133 

www.timetarget.com 

TRANSPORT 

A.P. Eagers Limited 

Ph: 07 3109 6731 

www.apeagers.com.au 

Black and White Cabs 

Ph: 07 3860 1800 

www.blackandwhltecabs. 

com.au 

WASTE MANAGEMENT 


For more information please contact the 

QHA Training Centre 

Ph: 07 3221 6999 Fax: 07 3221 6649 

Email: training@qha.org.au 

Web: www.qha.org.au 

City Property Services 

Ph: 07 3391 2005 

www.citypropertyservices.co 

Clear to Work - Police Checks 

Ph: 07 3899 1123 

www.cleartowork.com.au 

Challenger Services Group 

Ph: 07 5668 3133 

www.csgroup.com.au 

Bottlecycler 

Ph: 0434 416 540 

www.bottlecycler.com

ND00412AC

EYE-CATCHING 

DISPLAY LIKE 

NEVER BEFORE 

· Aristocrat’s dedicated multi-mid denomination 

standalone progressive range 

· Four eye-catching titles in the family, all with scalable 

bonus prizes and wilds that scale to the denomination 

· Featuring big dollar prizes on the reels and a 5 of a kind 

trigger familiar to mid-high denomination players 

· Available in Helix, Helix+ & Helix XT 

For more information, contact your BDE or call 1800 150 432 

©2017 Aristocrat Technologies Australia Pty Limited. Aristocrat, Helix, Helix+, Helix XT, Pure Cash and the Aristocrat logo are trademarks 

or registered trademarks of Aristocrat Technologies Australia Pty Limited. 

ARISTOCRAT PROMOTES RESPONSIBLE GAMBLING.

QHA Review October - 2017

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