QHA-Review_August_Digital

q u e e n s l a n d h o T E L S a s s o c i a t i o n 

a u g u s t 2 0 2 3 e d i t i o n 

Extra 

ordinary 

CELEBRATING QT GOLD COAST’S UNIQUE AND EXCELLENT EXPERIENCES 

FEATURE: 

QT GOLD COAST 

GLOBAL LOCAL: 

ALPIN GARDEN 

SPIRITED BUNCH: 

MISUNDERSTOOD

At the opening of The Brook Hotel, Brookside in Brisbane 

SEASONALITY RETURNS 

NOTHING BEATS 

SEEING HOW 

VENUES ARE 

OPERATING OR 

HOW HOTEL 

PROPERTIES ARE 

FULFILLING GUESTS 

EXPECTATIONS. 

Over the last month, QHA have criss-crossed the state attending to members, offering 

advice, delivering our programs and attending all manner of meetings and events. It 

is always a pleasure getting out to see our members first-hand, as this way, we truly 

get to experience how the industry is faring. Nothing beats seeing how venues are 

operating or how hotel properties are fulfilling guests expectations. 

From Emerald, to Rockhampton, Townsville, Cairns, Toowoomba and Gold Coast 

we have discussed trading conditions with new and old members alike. The one 

overwhelming piece of advice is that although conditions are still alright, there is a 

tightening in the market. What has become very evident is that the ‘revenge spending’ 

of the previous two years is drying up and seasonality has returned to the hospitality 

and tourism industry. 

We started to see this in February, with the rises and falls in the market reminiscent of 

the years prior to the pandemic. As cost-of-living pressures begin to mount and the last 

of airline credits have been used by Australians flying overseas in the school holidays, 

we expect that this will become more evident. 

QHA firmly believes that the calendar year of 2023 will finish strong, however we will 

need to rely on the experience of the old hands in the industry. How we promote 

our services, attract regular patronage, train newcomers and provide value to our 

customers will all signal the success of our industry in the next few years. 

In tough times (and I don’t believe we are quite there yet), hotels often excel. There 

is a simple reason for this. Hotels are the centre of their community. Good hotels 

understand their communities and provide good value-for-money entertainment for all. 

Rising costs make this difficult for members, however we are, as ever, here to assist, 

drive bargains for members where we can and help the entire industry prosper. 

We look forward to seeing you all again soon. 

BERNIE HOGAN 

QHA CHIEF EXECUTIVE/EDITOR 

QHA REVIEW | 3

q u e e n s l a n d h o T E L S a s s o c i a t i o n 

a u g u s t 2 0 2 3 e d i t i o n 

CELEBRATING QT GOLD COAST’S UNIQUE AND EXCELLENT EXPERIENCES 

FEATURE: 

QT GOLD COAST 

GLOBAL LOCAL: 

ALPIN GARDEN 

SPIRITED BUNCH: 

MISUNDERSTOOD 

o u r c o v e r : 

Extra 

ordinary 

QT Gold Coast, 

Surfers Paradise 

3 EDITOR’S LETTER 

5 CONTRIBUTORS 

A u g u s t 2 0 2 3 e d i t i o n 

QHA 

Level 14, 270 Adelaide Street 

Brisbane, Queensland 4000 

GPO Box 343 

Brisbane, Queensland 4001 

Phone: 07 3221 6999 

1800 177 594 

Fax: 07 3221 6649 

Web: www.qha.org.au 

Email: info@qha.org.au 

Office Hours 

8.30am – 5.00pm Monday to Friday 

President 

Mr Richard Deery 

Senior Vice President 

Mr Matthew Coorey 

Vice Presidents 

Mr Brad Fitzgibbons 

Ms Mel Tait 

Mr Sam Ingham-Myers 

Secretary/Treasurer 

Ms Rachel Johnson 

Chief Executive and Editor 

Mr Bernie Hogan 

6 NEWS 

20 FEATURE 

QT GOLD COAST 

34 GLOBAL LOCAL 

ALPIN GARDEN 

42 FOCUS 

HOP COUSINS 

44 ACCOMMODATION 

50 TOP DROP 

52 CRAFTY BUNCH 

60 SPIRITED BUNCH 

MISUNDERSTOOD 

62 TRADE DIRECTORY 

64 PARTNERS & CORPORATE MEMBERS 

www.qha.org.au 

QHA REVIEW | 4 

QHA REVIEW is published by the Queensland 

Hotels Association ABN 54 878 166 941. 

All information is correct at time of going to press. 

The publishers cannot accept responsibility for 

errors in articles or advertisements, or unsolicited 

manuscripts, photographs or illustrations. 

The opinions and words of the authors do not 

necessarily represent those of the publisher. All 

rights reserved. Reproduction in part or whole is 

strictly prohibited without prior permission. 

EDITORIAL & ADVERTISING 

For all editorial and advertising queries: 

Simon Cross 0413 698 630 

qhareview@qha.org.au

DAMIAN STEELE 

QHA Deputy Chief 

Executive 

A hospitality industry 

professional with over 

30 years’ experience 

in liquor, gaming and 

operations. Damian 

has a strong focus 

on compliance and 

legislation. 

THERESE KELLY 

QHA Training Manager 

An experienced VET 

sector professional, 

Therese manages 

the QHA Training 

department and is 

responsible for the 

development and 

delivery of quality training 

for QHA members and 

other hospitality venues. 

PAUL ST JOHN-WOOD 

QHA Membership 

Officer 

Paul is the face of the 

Association to many 

QHA members as he 

travels the length and 

breadth of the state 

visiting, advising and 

assisting publicans. 

CURT SCHATZ 

Managing Partner, 

Mullins 

With over 30 years’ 

experience in property, 

liquor and gaming law, 

Curt is recognised 

as a leader in this 

field. He advises pub, 

club, nightclub, 

restaurant, resort and 

accommodation venue 

owners and operators. 

THE HON YVETTE D’ATH 

Attorney-General 

and Minister for 

Justice and Minister 

for the Prevention of 

Domestic and Family 

Violence 

Yvette D’Ath is a 

Labor member of the 

Legislative Assembly 

of Queensland 

representing the seat of 

Redcliffe. 

VICTORIA THOMSON 

Commissioner for 

Office of Liquor and 

Gaming Regulation 

Queensland 

Victoria is responsible 

for the regulatory policy 

and strategic direction 

of product safety, 

licensing, compliance 

and enforcement 

activitiestoprotect market 

integrity and keep 

Queenslanders safe. 

SARAH SWAN 

Employment Relations 

Manager 

Sarah has a passion for 

employment relations and 

has diverse experience 

advising and assisting 

employees and employers. 

Sarah has particular interests 

in workers’ compensation 

matters, bullying and 

harassment matters and 

policy development. 

TOM FITZGERALD 

Accommodation 

Membership 

Services Officer 

Tom will act as 

your conduit to 

accommodation 

information and QHA 

services, and is an 

experienced professional 

who grew up living and 

working in the hospitality 

industry as part of a 

hotel-owning family. 

ADAM FLOYD 

Head of MAX & TAB, 

Queensland 

With ten years of 

experience in Tabcorp 

gaming services, Adam 

has recently taken on 

both MAX & TAB for 

Queensland. Adam’s 

previous career in the 

hospitality industry 

positions him well to 

understand the role 

that wagering and 

gaming play in pubs. 

NICK BAINBRIGGE 

State Manager (Qld) 

Aristocrat 

Nick has a proven 

history in wholesale 

liquor, electronic gaming, 

and hotel and restaurant 

operation. He now 

heads up the state team 

for one of Australia’s 

leading manufacturers of 

gaming machines. 


NEWS 

DISASTER RELIEF AUSTRALIA 

WINS HEARTS AND AWARDS 


KENO STANDS BEHIND AWARD-WINNING, 

NOT-FOR-PROFIT DISASTER RELIEF AUSTRALIA, 

OFFERING A LIFELINE TO DEVASTATED QUEENSLAND 

COMMUNITIES. 

When the murky, lethal flood waters in the remote 

town of Burketown in the Gulf of Carpentaria swelled 

in March 2023, the sheer devastation to homes, 

properties and businesses was nothing short of 

catastrophic. 

A month after the torrent abated, depositing walls of 

putrid mud and wreckage in its wake and leaving a 

community in despair, Disaster Relief Australia (DRA) 

was called upon by local and state government to lend 

a hand. 

Properties and infrastructure in the community were 

significantly damaged in the disaster, and access to 

affected areas proved challenging for recovery efforts. 

DRA’s Operation Carrington in far North Western 

Queensland, their most remote location to date, 

saw the deployment of a small team of skilled and 

experienced volunteers who had the expertise 

and stamina to operate in Gulf Country’s arduous 

conditions. 

The 14-strong team travelled 2,145 by road from 

Brisbane and 1,061km from Townsville to reach the 

community, working almost 2,000 hours to clear debris 

and repair flood-damaged properties. 

DRA chief executive officer, Geoff Evans, said rural 

and regional areas are disproportionately impacted by 

disasters, as many are older, less well-off and often 

uninsured. 

“When we turn up to help a community, it’s not 

uncommon to find that in house after house everything 

is destroyed. It is very confronting to see people lose 

everything they have; they are just so overwhelmed. 

“We help them take the first step in their recovery. They 

can see a glimmer of hope and, in the course of one 

day’s work, it can turn someone’s life around – both 

the community members and the volunteers helping 

them.” 

Operation Riordan was just one of numerous lifechanging 

operations for the independent not-for-profit, 

which rapidly deploys volunteer teams to provide relief 

to disaster-impacted communities in the wake of largescale 

disasters. 

Since its founding in 2016, DRA has deployed teams 

on more than 50 disaster relief operations across 

Australia and around the world and assisted more than 

200 communities in their recovery. 

Between March and May 2022, DRA undertook 

another flood recovery exercise, Operation Kelliher, 

in response to catastrophic flooding in Moreton Bay, 

deploying 714 volunteers who worked almost 26,000 

hours to complete 526 jobs. 

Now, thanks in part to the support of Keno, DRA 

can deploy more relief teams to aid hundreds 

more disaster-impacted Aussies. On 5 June, Keno 

announced it would provide a $200,000 donation to 

DRA. 

The funding is the second instalment of $200,000 over 

two years, taking Keno’s total financial backing to date 

to $600,000. 

The significance of DRA’s work has been 

acknowledged at the highest level nationally. It was 

recognised for Outstanding Achievement in the 2022 

Australian Charity Awards – which was the third 

consecutive year it has received an award in this 

category. 

“This is an acknowledgement and validation of the 

work our volunteers do on the ground. 

“We do win awards, but it’s not just for shovelling mud. 

We combine modern battlefield methodologies with 

disaster relief best practice, and we are leading the 

field in many areas,” Geoff said. 

To find out more about DRA and volunteering, visit 

their website at disasterreliefaus.org.

NEWS 

OUR BEST FRIENDS 

AS IT HAS BEEN THE CASE FOR 11 YEARS 

CONSECUTIVELY, THE WHO’S WHO OF THE 

NATIONAL HOSPITALITY INDUSTRY RECENTLY 

CAME TOGETHER AT BRISBANE’S ICONIC PADDO 

TAVERN TO RAISE DESPERATELY NEEDED FUNDS 

FOR SMART PUPS ASSISTANCE DOGS. 

This remarkable not-for-profit organisation based on 

the Sunshine Coast specialises in providing trained 

service dogs to improve the lives of children with 

special needs. 

Smart Pups Assistance Dogs have a profound effect 

on the everyday lives of children and their families and 

help them achieve a greater quality of life through the 

loving companionship of a Smart Pup – a best friend 

for life. 

The event featured Smart Pups Patron Dawn Fraser 

AC MBE, four-time world boxing champion Danny 

Green and rock legend Jon Stevens. 

Also supporting the cause was QHA’s valued partners, 

Lion, Mullins, Green Finance Group, Yalumba, Coca- 

Cola Europacific Partners, Aristocrat, Diageo, Treasury 

Wine Estates, IGT, TAB, Max, Konami, Odyssey, CUB, 

Westpac, DWS and CMBM. 

$204,720 was raised on the day with an additional 

$200,000 kindly donated by Queensland Premier The 

Honourable Annastacia Palaszczuk MP. 

The highlight of the day was when Tom McGuire AM 

presented Smart Pup Tom, named in his honour for 

his long-term dedication to this event and to the Smart 

Pups organisation, to the unsuspecting Pip, a young 

autistic girl and her mother Rachel. 

This event encapsulates everything good about the 

hospitality industry. 

As a not-for-profit charity, Smart Pups relies solely on 

donations, sponsorships, partnerships and grants to 

train their Smart Pups Assistance Dogs for children. 

Donations are welcome, so please visit 

smartpups.org.au/ for further information. 


NEWS 

WE’RE RAISING THE GAME 

AT THE 2023 AGE 

We’re here to create excitement everywhere – through the latest in retail and digital wagering, world-class 

sports and racing vision and a range of unrivalled services to enhance your gaming operations. 

At this year’s AGE we will be sharing our latest offers designed to get the most out of your venue. 

Plan your visit and secure a booking with us today via MYTAB or max.com.au/age 


Stand 130 | AGE 

15 - 17 August 2023 

International Convention and Exhibition Centre, Sydney

NEWS 

UNVEILING A NEW FACE 

Coinciding with Caloundra’s recent tourism award, the 

coastal town unveiled a fresh new look, cementing itself 

as a premiere place to live, work and play. 

After an extensive process of research and consultation, 

which included working with many local hospitality 

venues and tourism operators, creative brand 

development agency Horse & Water partnered with Fresh 

PR and Marketing and was tasked with creating a unique 

and simple identity to capture the 100% positive, happy, 

human and unpretentious personality of Caloundra. 

Translating this positivity into a representative image has 

literally put a face to the place, with a welcoming smile 

now an inseparable part of the way people will see the 

Caloundra name. 

A little bit cheeky, yet unmistakably friendly, the winking 

face is an icon to carry the positivity across everything 

from merchandise to promotional material supporting and 

uniting Caloundra local businesses and the community. 

Visitors to Caloundra will be greeted by the smiling face 

across banners, footpaths, murals and even beach art by 

local artist Steven Bordanaro. 

For more information, see Caloundra.com.au 

The Lighthouse - Kings Beach 


NEWS 

TAPS FLOWING 


Held in conjunction with Carlton & United 

Breweries (CUB), the second Pubs, Pots & 

Profits event for 2023 took place in Emerald 

at the Maraboon Tavern. 

Attendees enjoyed presentations from CUB and PFD Food 

Services with topics covering sustainability, draught beer 

wastage, social media and eligible members discounts. PFD 

Food Services also supplied delicious canapes for the 

afternoon, including their Tropic Co Prawns and ARLO beef, for 

guests to sample. 

The Member for Gregory, Lachlan Millar MP, also joined the 

group for a Politics in the Pub Q&A session with QHA Chief 

Executive, Bernie Hogan. You can listen to their conversation on 

the upcoming episode of the Here’s Cheers podcast. 

The Perfect Pour competition was one of the closest scoring 

competitions we have ever had, with Amy from The Jolly Collier 

and Olivia from The Star Hotel each winning a keg for their 

venues thanks to their textbook-perfect pouring skills. 

Thank you to all attendees and to the Waymark Hotel Group 

for their excellent hospitality in hosting us. We look forward to 

seeing you at the next Pubs, Pots & Profits event at Porters 

Plainland Hotel on 17 October.

South Africa 

Study Tour June 2024 

Including Capetown, Sun City, Kruger National Park. 

Experience first hand the wonder of South Africa, how they amaze 

tourists worldwide with the national parks, resorts and first-class dining. 

Including in-depth discussion and back of house tours of food and 

gaming operations throughout the tour. 

To express interest please contact Bernie Hogan on bhogan@qha.org.au

NEWS with Nick Bainbrigge 

THE LEGENDS AT THE AGE 


It’s that time again – the Australasian Gaming Expo 

(AGE) is just around the corner, and Aristocrat is 

excited to give you a sneak peek into what hoteliers 

can expect to see at their stand this year. 

It’s fair to say that Aristocrat has been at the centre of 

many of the gaming industry’s greatest innovations, 

with many of their games having recently become 

legendary. These legends have powered many gaming 

customer’s businesses forward and provided the 

greatest player entertainment – not just in Australia, 

but around the world. 

At the AGE show in August, customers will see a big 

line-up of products that will fulfill the needs of every 

venue and player. Aristocrat will have their proven 

game brands such as Dollar Storm and Cash Express 

Luxury Line – games that have been delivering 

consistently good performance across Australia. Plus, 

they will be showcasing their newest games with many 

new innovations. 

Grand Legends 

Aristocrat’s standout product at the AGE. Grand 

Legends builds on the five-of-a-kind success of 

Grand Star with an Asian royal warrior theme and four 

games (SAP and Link versions) to deliver a legendary 

performance. 

Aqua Kingdom 

A game made for higher denomination play. With 

Choy’s Kingdom in its DNA and four unique games 

with their own features, this Link and SAP game is 

already making a splash on gaming floors. 

Mighty Genie 

This magic family has Aristocrat’s famous Hold and 

Spin mechanic topped up with repeat wins – 

where hold and spin wins can be paid out multiple 

times. There are three games in the family in Link and 

SAP versions. 

Back by popular demand, Aristocrat will also be 

running the Insights Express Theatre, where gaming 

experts will be presenting for 20 minutes around hot 

topics such as jackpot strategies, cashless machines 

and the future of gaming. If you haven’t booked your 

seat yet, be sure to do so as there is a limited amount 

available for each session. 

Aristocrat will be looking forward to seeing everyone at 

the AGE this year – be sure you visit their stall for some 

gaming hospitality and a look at their new selection of 

‘legends’.

AUGUST CALENDAR 2023 

QUEENSLAND HOTELS ASSOCIATION 

NEWS 

RTO 30826 

R M LV Virtual Classroom (online) 

01 August 10 August 22 August 



Member Price $395.00 / Non-Members $495.00 

R M LV classroom Based 

Brisbane 09 August Cairns 24 August 

Townsville 22 August Brisbane 28 August 

Member Price $395.00 / Non-Members $495.00 

Gaming Courses Virtual Classroom (online) 

Gaming Nominee 

Training (GNT) 

07 August 

Customer Liaison 

Officer (CLO) 

Members and Non-Members $495.00 

CLO Member Price $70.00 / Non-Member $90.00 

21 August 

BOOK TRAINING NOW 

Call 07 3221 6999 visit training.qha.org.au or email: training@qha.org.au 

**RMLV Video Connect (Online) courses will be added as required 

INTEGRATE 

AND EMPOWER 

Here's 

cheers 

The 

QHA Podcast 

YOU CAN LISTEN AT 

QHA.ORG.AU 

For the first time since it’s inception, the Hotel 

Market and Economic Outlook Event was held 

outside of South East Queensland, with Cairns 

hosting the third event for 2023. 

The morning session featured presentations by 

industry experts, including Michael Johnson, CEO of 

the newly merged Accommodation Australia, Paul 

Hammond, Business Development Manager at STR, 

Andrew Hiebl, CEO of the Association of Australian 

Convention Bureaux and QHA’s Employment 

Relations Manager, Sarah Swan. 

The speakers provided valuable insights on 

economic matters, allowing members to explore 

topics related to tourism data, event management, 

and employment relations. Attendees gained 

valuable knowledge on how to effectively integrate 

these aspects into their businesses, empowering 

them to make informed decisions and thrive in the 

competitive hospitality and tourism industry.

NEWS 

SET TO SOAR 

Get ready to be exhilarated as Pacific Airshow takes 

flight, transforming the Gold Coast into an aviation 

enthusiast’s paradise for three unforgettable days. 

Surfers Paradise is gearing up for an event in the 

skies above from 18 to 20 August 2023. The highly 

anticipated Pacific Airshow Gold Coast promises to 

captivate audiences with a breathtaking showcase of 

some of the world’s best civilian performers and elite 

military aviators. 

The event is set to become the Gold Coast’s biggest 

drawcard, attracting thousands of tourists to the city 

and the extended region of southeast Queensland. 

Securing the Pacific Airshow Gold Coast is a major 

triumph for the local tourism and business sectors. 

This world-class event will inject millions of dollars into 

the economy, bringing a surge of visitors to the area. 

From its origins in Huntington Beach, California, the 

family-friendly Pacific Airshow has gained international 

acclaim and is now expanding to become the only 

such event that bookends the Pacific Ocean. 

With its diverse line-up of performances, the 

event appeals to everyone, transcending age and 

background. It is an opportunity for the public 

to witness the awe-inspiring skills of both civilian 

performers and military aviators as they demonstrate 

their prowess in a variety of aircraft against the 

stunning backdrop of Surfers Paradise beach. 

Spectators can expect aerobatic displays and other 

aerial feats. The event organisers have ensured worldclass 

hospitality with a range of offerings along The 

Esplanade and across the Gold Coast, guaranteeing 

an unforgettable experience for visitors from all corners 

of Australia and beyond. 

Furthermore, the timing of the Pacific Airshow 

couldn’t be better, as it aligns with the Australian 

Defence Force’s recruitment drive announced 

in the Defence Strategic Review. This event will 

serve as an inspirational platform, attracting a wide 

audience including families, students and graduates, 

by showcasing the exciting and diverse career 

opportunities available in the aerospace industry. 

Unlike traditional air shows held in remote locations, 

the Pacific Airshow Gold Coast promises an easy and 

enjoyable day at the beach. This festival is designed to 

cater to everyone, regardless of their level of aviation 

knowledge. 

To witness the action up close and enjoy premium, 

unimpeded views, it is recommended to purchase 

a ticket. While the pilots keep their performances 

cantered on the show centre box, spectators will have 

the chance to see them in action along the entire 

coastline, as they spiral skywards and dive in gravitydefying 

manoeuvres. 

Pacific Airshow is proudly produced by CEO Kevin 

Elliott’s company, Code Four. With a track record of 

success that has made its sister event, Pacific Airshow 

Huntington Beach, an international sensation, Code 

Four is dedicated to delivering the same level of fanfare 

and professionalism to the Gold Coast audience. 

Pacific Airshow Gold Coast has also teamed up 

with Experience Oz Local Agent to offer local 

accommodation providers the ability to sell tickets 

to the event and package up experiences for their 

guests. For more information and to secure tickets, 

visit pacificairshow.com. 


NEWS 


SNAPPED UP 

THE DEVELOPERS OF ONE OF BRISBANE’S MOST 

BELOVED ENTERTAINMENT PRECINCTS, HOWARD 

SMITH WHARVES (HSW), HAVE ACQUIRED SYDNEY’S 

ICONIC MANLY WHARF. 

HSW exchanged contracts with TMG Developments in 

June, where the Manly Wharf was sold for $80 million. 

The duo behind the transformation of the Queensland 

heritage-listed waterside precinct, Adam Flaskas 

and Paul Henry, have a track record of revitalising 

historical sites, with the Manly Wharf predicted to be 

no different. 

Adam said they are honoured to be the new 

custodians of the historic and iconic Manly Wharf. 

“We’re looking forward to deeply connecting with 

the Manly community and providing a family-friendly, 

sustainable and cultural entertainment precinct offering 

the freshest, highest quality produce to the local 

community and visitors of Manly Wharf. 

“With such incredible history in the area, we’re excited 

to embark on this new journey, breathing new life into 

such an iconic site. Manly has a loyal community that 

welcomes people from everywhere to this special 

place where the harbour meets the beach. 

“Sustainability will be a big focus of ours, firstly 

focusing on landfill diversion. We’ve been able to 

achieve 95% landfill diversion at Howard Smith 

Wharves, which will be a big goal to work towards,” he 

said. 

The historic Manly Wharf was originally constructed in 

1855 as a passenger terminal for the Sydney-to-Manly 

ferry. Since then, the precinct has been made into 

a hospitality and entertainment destination home to 

various venues including Queen Chow, Hugo’s, Sake, 

El Camino, The Bavarian Bier Café and The Wharf Bar. 

Paul said he was born and raised in Sydney, so has 

very fond memories of Manly and its special offerings. 

“I am so excited for what the HSW team plan to bring 

to Manly, respectful of its iconic history, the local 

community, the natural playground and the visitors to 

our great city,” he said. 

One of the area’s most iconic businesses, Manly Wharf 

Hotel, was also acquired by HSW for $20 million. 

Adam said they are looking forward to operating the 

hotel, which is at the heart of both the Wharf and the 

local community. 

“Team retention will be a key focus through the 

transition. This is a new and exciting chapter in Manly 

Wharf’s history,” he said. 

The Sydney property was one of TMG Development’s 

very first purchases. The company’s chairman and 

CEO, Robert Magid, said when they originally acquired 

the site it was built with its back to the harbor and the 

tenants not paying their rent. 

“We saw the great potential. We redesigned the wharf, 

took advantage of the amazing location, added a floor 

and brought in some excellent tenants. 

“We are delighted that we have sold the wharf to such 

a focused, imaginative and competent team and wish 

for HSW to take the wharf to an international stage,” 

he said.

NEWS 

UNDERINSURANCE – ARE YOU COVERED? 

WITH RISING PROPERTY AND ASSET VALUES, IS YOUR BUSINESS AT RISK OF UNDERINSURANCE? 


Businesses are often surprised to discover their assets 

are not covered to their full value under their insurance 

policy. This means they don’t have the cover they need 

in the worst possible circumstances — when they 

need to claim. 

Australia is currently grappling with an inflation rate that 

has reached historic highs, impacting all sectors of the 

economy including insurance. The consequence of 

this surge in inflation for business owners is that their 

current insurance coverage may not be sufficient to 

cover expenses when the unexpected strikes. 

So how is inflation contributing to 

underinsurance, and how can property insurance 

valuation keep your business safe? 

Global economic volatility, the effects of extreme 

weather events, supply chain disruptions and the 

Ukraine-Russia war are all factors that have pushed 

up the cost of labour and materials, particularly in 

the construction industry. According to CoreLogic, 

construction costs increased 11.9% in 2022 and 

almost 25% over the last 5 years. 

Otherwise, if your property is damaged in an 

unforeseen event, your insurance claim payout will fall 

short of the cost required to repair or rebuild and you 

will be underinsured. 

Not only will this leave you significantly out of pocket, 

but it could also lead to prolonged negotiations with 

insurers, force you to seek finance on an already 

stretched budget and expose you to legal actions by 

business partners and customers if you’re unable to 

meet contractual obligations. 

Professional insurance valuations are critical to 

avoid being underinsured 

Engaging an insurance valuation expert for the 

valuation of your property and business assets is the 

most accurate way to determine values to declare on 

your insurance policy and avoid underinsurance. 

These reports identify your full costs in the event 

of partial or total loss to your property and typically 

include the following components: 

• the demolition and removal of debris and asbestos 

of the original structure, including all associated 

consultant fees 

• the cost of reconstructing a new building including 

revised or amended planning constraints and 

updated building codes 

• consultant fees 

• cost escalations for time taken to complete 

assessment, design, tender evaluations, 

construction periods and new policy renewal dates 

Insurance valuation traps to avoid 

• do not rely on last year’s figures — you will be 

underinsured 

• simply increasing last year’s figures by a small 

percentage is not advisable, nor is relying on market 

or book value 

• do not rely on a bank to provide a valuation 

because this is calculated on lender risk 

• do not rely on your real estate agent either as these 

values fluctuate 

• if the business is an acquisition don’t make the 

mistake of accepting the stated value of the assets. 

The value of broker involvement in avoiding 

underinsurance 

Involving an insurance broker who understands your 

industry sector and the risks that are particular to your 

business will help you ensure you have the cover you 

need. For any more information, QHA Gold Partner, 

Gallagher are here to help. Connect one of their 

experts by visiting www.ajg.com/au.

WEDNESDAY 

6 TH SEPTEMBER 

REGO & LUNCH FROM 

11AM, GAMES FROM 12PM 

Crckejack 

NORTH TOOWOOMBA 

BOWLS CLUB 

$500 PER TEAM OF 4 

day on 

te green 

QHA CHARITY BOWLS TOURNAMENT 

TEAM INCLUSIONS 

5-END SUDDEN DEATH ELIMINATION FORMAT | BONUS CHARITY GAMES FOR LOSING TEAMS 

POWERPLAYS AND SABOTAGE OPPORTUNITIES | BBQ LUNCH AND AFTERNOON CANAPES | BEVERAGE PACKAGE 

PRIZES FOR THE BEST DRESSED TEAM, RAFFLES AND BRAGGING RIGHTS TO BE WON, INCLUDING 

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BOOK NOW: RSVP@QHA.ORG.AU OR PHONE 3221 6999

FEATURE

FEATURE 

Checking 

out of 

ordinary 

ONE OF THE BRILLIANT THINGS ABOUT THE QHA AWARDS FOR EXCELLENCE IS THAT 

OFTEN, THE MEMBERS TAKING HOME THE MOST AWARDS ARE CELEBRATED NOT 

BECAUSE THEY FIT IN, BUT BECAUSE THEY DON’T. 

In its 30th year, the QHA Awards for 

Excellence saw the QT Gold Coast beginning 

the evening as finalists in six categories and 

ending the evening with an impressive four 

trophies celebrating their unique people and 

extraordinary experiences. 

What has become clear over the years is that 

such achievements in the hospitality sector 

certainly don’t come from merely following 

industry trends. In fact, you could say the 

QT Gold Coast’s excellence comes from its 

ability to embrace a culture of continuous 

improvement, innovation and quirkiness by 

monitoring industry trends and effectively 

reinventing them. 

In response to their success, general 

manager at QT Gold Coast, Dominic 

Rose, said their wonderful evening was a 

true testament that the hotel will continue 

to disrupt and keep agile through their 

commitment in delivering the unexpected. 

“What a way to celebrate our people and 

their extraordinary achievements and 

accolades! We went in with high hopes — 

which were more than exceeded! 

“Our team have worked hard to deliver 

the brand’s philosophy of ‘expect the 

unexpected’. This is paramount. We take 

local influences and combine them with our 

signature quirk for a uniquely Gold Coast and 

uniquely QT experience 

“We celebrate individuality. From front office 

to housekeeping we inspire our team to bring 

their unique self to the hotel every day,” he 

said. 

QT Hotels & Resorts first put its stamp on 

the Australian tourism sector with the launch 

of QT Gold Coast in 2011, formerly the Gold 

Coast International Hotel. The designer hotel 

brand is indeed one of Australia and New 

Zealand’s most dynamic, as guests come 

to experience an eclectic mix of art, style 

and luxury through their signature service, 

contemporary restaurants and high-energy 

bars. 

QT Gold Coast is certainly no outlier in the 

brand’s list of eccentric hotels. At every 

turn the hotel oozes quirky beach culture 

with playful, mismatched décor inspired by 

some of the world’s most famous coastal 

destinations. 



FEATURE

FEATURE 

“WE CELEBRATE 

INDIVIDUALITY. FROM 

FRONT OFFICE TO 

HOUSEKEEPING WE 

INSPIRE OUR TEAM TO 

BRING THEIR UNIQUE SELF 

TO THE HOTEL EVERY DAY,” 

HE SAID. 

Dominic said they are continuously striving for 

excellence at the hotel by always challenging 

themselves to create experiences out of the 

ordinary. 

“In such a fast-paced world, we need to be on 

the move to ensure that we always exceed, 

over deliver and focus on creating memorable 

and personalised experiences for guests. We 

endeavor to understand customer preferences 

and exceed their expectations at every 

touchpoint, from pre-arrival to post-departure. 

“On a daily basis, our management team has a 

key focus on eight crucial elements to strive for 

success – customer experience, staff training, 

attention to detail, communication, embracing 

technology, sustainability, community 

engagement and continuous improvement. 

“By focusing on these areas, hotels and 

venues can create exceptional experiences, 

foster guest loyalty and differentiate themselves 

in the competitive hospitality landscape,” he 

said. 

QT Gold Coast’s passionate and attentive 

approach to service was well regarded 

on the award’s night, with the hotel’s very 

own conference, events and minor outlets 

manager, Bianca Melville, taking home the 

win for Employee Excellence in Service 

- Accommodation Division. If that wasn’t 

enough, the hotel also scored Best Restaurant 

- Accommodation Division and Chef of the 

Year for their iconic dining venue, Yamagen. 



FEATURE

FEATURE 

If there was a space that best represented the 

hotel’s idiosyncratic nature, it would be their 

signature restaurant experience. As the Gold 

Coast’s first fine dining modern Japanese restaurant, 

Yamagen is a favourite destination for locals and 

visitors alike, serving smoking kushiyaki, sushi and 

market-fresh sashimi. 

The restaurant is led by executive chef Adam Lane, 

who reinforces the hotel’s unique dining trends 

with his mix of old school and innovative Asian 

flavours. Yamagen is consistently in TripAdvisor’s 

top 10 places to dine in Surfers Paradise, which is 

hardly a surprise with its stunning food options and 

fascinating atmosphere that transports guests to a 

coastal-inspired Tokyo. 

QT Gold Coast’s award-winning services were 

elevated even further as a result of the hotel’s 

redevelopment, which completely shifted its 

functionality, design and technology. The five-star 

reimagining was completed in October 2022 with 

a focus on transforming the accommodation, 

conferencing, event, food and beverage 

experiences. 


FEATURE 


As a result, the hotel’s conferencing and event rooms 

evolved into comfortable corporate rooms inspired by 

Venice Beach subculture. The idea behind the spaces 

was to meld the industrial design of more traditional 

conference rooms with a more relaxed atmosphere, 

highlighting a ‘new normal’ way of meeting. 

It was these brand-new Longboard, North Break and 

South Break corporate rooms that won the hotel their 

fourth and final award, Best Meeting & Events Venue, 

at this year’s QHA Awards for Excellence. 

Dominic said the hotel needed to evolve with the city’s 

coming of age as the best place to meet on the global 

stage, and so the reimagining was put into motion to 

solidify QT Gold Coast’s standing as an industry leader 

in design-led accommodation and event spaces. 

“The award is a testament to the team’s hard work 

and dedication. We pride ourselves on creating 

experiences in a hotel where guests escape the 

ordinary, and we couldn’t achieve this without our 

amazing team. 

“The transformation of the level one and two 

conferencing and event spaces and accommodation 

was the first step in elevating the hotel as a 

world-class destination. We recognise the importance 

in continuously growing the value of each asset, 

which is reflected in the refresh and expanded spaces 

for meetings and events and our 293 guest rooms 

and suites.

FEATURE 

“Our design-led hotel is the ultimate designer 

playground for conference and events with all planning, 

design and execution work being carried out by the 

QT design team, with longstanding collaborator and 

award-winning designer, Nic Graham,” he said. 

Of course, we can’t celebrate QT Gold Coast’s 

excellence in all things quirky without exploring the 

many spaces that set it apart. In addition to their 

unique restaurant and conference spaces, the hotel 

also boasts its signature back-and-white-striped 

poolside precinct, The Spring, which is settled right 

next to The Green – a spacious lawn and terrace with 

an outdoor LED screen and Palm Springs inspired 

styling. 

There is also the hotel’s other venue and event 

destinations. While the Sunset and Malibu Rooms 

are intimate spaces with sun-drenched views that 

can serve as stunning areas for pre and post event 

hosting, the QT Ballroom is anything but restrained. 

Situated on the ground floor, the grand 598 square 

metre venue invites up to 650 guests and is a 

practical and beautiful space with plenty of natural 

light and floor-to-ceiling windows. 

Thanks to the inclusion of these luxurious event 

spaces, Dominic said he firmly believes that the hotel 

has something exceptional to offer for everyone. 


FEATURE 


“We go above and beyond to cater for a diverse range 

of guest profiles and preferences. For leisure guests, 

we provide a vibrant and stylish atmosphere where 

they can unwind and indulge in our luxurious amenities 

including our world-class pool, spa and food and 

beverage offerings. 

“Families will find a welcoming and engaging 

environment too with spacious accommodation and 

exciting activities for children. Food and beverage 

connoisseurs will also be delighted by our diverse 

culinary offerings and unique dining experiences. 

“Corporate clients will also appreciate our state-ofthe-art 

conference facilities and personalised services 

tailored to their business needs. Our versatile event 

spaces are perfect for hosting memorable launch 

events, conferences, trade shows and so much more. 

“Additionally, for the influencer seeking that perfect 

photo moment, our hotel boasts an array of visually 

stunning and Instagram-worthy settings that are sure 

to leave a lasting impression. At the hotel we are 

committed to providing an unforgettable experience 

for each and every guest, no matter their individual 

preferences or desires,” he said. 

If there is one thing the QT Gold Coast teaches us, 

it’s that striving for excellence requires dedication, 

commitment, a relentless pursuit of guest satisfaction 

and of course, a motivation to be that little bit quirky. 

“The future for our QT Gold Coast is bright and 

exciting. Leveraging off the recent refurbishment of our 

hotel rooms and event spaces, we will continue to be 

committed to elevating our guest experiences through 

innovative technology, personalised services and 

sustainability initiatives. 

“We will always strive to be the best of the best. The 

hotel will see some exciting projects come to fruition 

this financial year with some incredible new offerings in 

food and beverage and accommodation. Stay tuned 

for more extraordinary to come at QT Gold Coast!” 

Dominic said.

Women 

in Hotels 

ticket 

now onS 

sale 

19 October 2023 

The W Hotel, Brisbane 

12pm until 4pm 

This exclusive hotel industry event is an excellent 

opportunity to network with hotel industry 

members and friends. 

Purchase tickets via credit card 

at qha.org.au or to request an 

invoice email rsvp@qha.org.au 

or phone 07 3221 6999 

Members $175 inc GST 

Non-Members $195 inc GST 

Tables of 10 available

ATTORNEY-GENERAL 

The Honourable Yvette D’Ath MP 

SAFE AND WELCOME 


The Palaszczuk Government is committed to 

continuing its investment in women’s safety through 

the 2023-2024 Queensland Budget. 

Investment in initiatives specifically targeting women’s 

safety, including addressing violence in and around 

licensed venues and initiatives that deliver support 

services for survivors of domestic, family and sexual 

violence are at the forefront of the 2023-2024 

Queensland Budget. 

We know that responsible service of alcohol and 

careful management of licensed venues and 

entertainment precincts play an important role 

in reducing violent incidents. That is why we are 

providing Safe Night Precinct grant fund of $750,000 

in this budget to support roving security and taxi 

marshal services as well as the administration costs of 

SNPs. 

In addition, we have earmarked funding to support 

the development and implementation of initiatives 

specifically targeting women’s safety in and 

around licensed venues. Unfortunately, women 

are overwhelmingly victims of sexual harassment 

and other unwanted advances on a night out. With 

almost one in three patrons reporting experiences 

of unwanted sexual attention in and around licensed 

venues in some of Queensland’s busier night-time 

precincts, it’s important all stakeholders commit to 

changing the culture of a night out and tackling this 

problem. More information about the women’s safety 

grants will be available soon and communicated to 

licensees. 

We remain firmly committed to eliminating all forms of 

violence in our communities and ensuring all patrons 

can enjoy a relaxed night out where they feel safe 

and welcome. QHA members can play their part by 

ensuring staff are complying with the responsible 

service of alcohol (RSA). Staff should also be aware 

of how to support patrons impacted by sexual 

harassment. 

OLGR continues to develop resources and materials 

to support industry. Visit their website to download 

new posters with advice for patrons and staff on drink, 

food and needle spiking. The incidence of needle 

spiking, where people are punctured by a needle often 

in a limb, is increasing. Have a conversation with your 

staff about identifying and supporting patrons who 

may be the victim of a spiking incident. 

Separately, in 2020 legislation was passed making 

the Digital Licence a legal and legitimate form of 

identification. Licensees in Townsville may have 

noticed patrons presenting their Digital Licence as a 

form of identification. 

Most postcodes across Townsville have now been 

invited to participate in this trial. We have already 

received feedback from licensees about how easy 

the Digital Licence is to use when verifying a patron’s 

information and its authenticity. 

For licensees who would like to find out more about 

the Digital Licence trial ahead of the state-wide roll-out 

of later this year, you can access the business pack 

via the Business Queensland website: 

qld.gov.au/transport/projects/digital-licence/businessverify#business-pack

Victoria Thomson OLGR 

COMPLIANCE PRIORITIES 

The Office of Liquor and Gaming Regulation (OLGR) 

has released its Proactive Compliance Plan 2023-24, 

setting out its compliance priorities for this financial 

year. 

The plan is a shared resource created to help 

licensees and the government work together to drive 

improvements and protect patrons. Nine key priority 

areas will be a focus over the next 12 months. 

The compliance priorities include safer gambling 

measures, women’s safety, the implementation of the 

national online wagering framework, the protection 

of minors and a focus on the responsible service of 

alcohol. 

OLGR will continue to work with licensees to ensure 

they are meeting their obligations while better 

protecting Queenslanders from gambling and liquor 

harm and violence. 

OLGR Executive Director Anthony Crack said 

publishing the Proactive Compliance Plan’s priorities 

allows licensees to work with OLGR to drive 

improvements and address harm collaboratively. 

“Our annual proactive compliance plan is developed 

using data, intelligence and analysis to identify priority 

areas and outline the types of locations, situations, 

events, licensees and activities that will be the main 

focus of our compliance activities over the coming 

year. 

“OLGR’s escalation-based compliance model 

contains a range of activities from industry education 

to enforcement action. This may depend on the 

significance of matters identified, a venue’s general 

level of risk and attitude to compliance. 

“This strategic approach ensures we focus our 

efforts where they are most needed, striking a 

balance between minimising harm to customers and 

communities, and allowing licensees and the economy 

to prosper,” he said. 

OLGR will continue to work with licensees to ensure 

they are meeting their obligations to reduce and 

minimise the harmful effects of alcohol and gambling, 

while better protecting Queenslanders from gambling 

and liquor harm without creating unnecessary 

impediments to economic growth. 


LEGAL MATTERS with Curt Schatz 

CHANGES TO YOUR CORPORATE STRUCTURE 

AND WHEN TO NOTIFY THE OLGR 


When you purchase or establish a new licensed 

premises, as part of the relevant applications for 

liquor and gaming at your premises you are required 

to disclose to the Office of Liquor and Gaming 

Regulation (OLGR) sufficient information to allow the 

commissioner to be satisfied that the applicant for the 

licence is a fit and proper person to hold a licence or 

permit. 

Where an applicant for a licence is a corporation, the 

criteria for a fit and proper person will apply to each 

executive officer of the corporation. Accordingly, where 

there are changes to the corporation and its structure, 

the OLGR will need to be notified of those changes. 

There are specific provisions both in the Liquor Act 

1992 (Liquor Act) and the Gaming Machine Act 1991 

(Gaming Act) that deal with such circumstances. 

Change in Corporate Structure 

Under the Liquor Act, where the beneficial ownership 

of the controlling interest in a corporate liquor licensee 

changes, this change must be notified to the OLGR 

within 14 days after the change is effected. Similarly, 

under the Gaming Act, where a corporate gaming 

licensee undergoes a change in corporate structure, 

directors, shareholders or has a relevant share transfer, 

the licensee must notify the OLGR of the change, but 

this must be done within seven days after the change 

is effected. 

By way of an example, the following situations would 

require notification to the OLGR: 

a. Change in shareholding – if there is a transfer of 

shares resulting in a change in control of more 

than 50% of the issued shares, notification must 

be provided to the OLGR. This would include 

instances where a majority shareholder sells their 

shares to either an existing shareholder or a third 

party, causing a shift in ownership of the corporate 

licensee. 

b. Change in executive officer – where there is a 

change to the board of directors or the company 

secretary, such as appointment of a new officer or 

the resignation of an existing officer, written notice 

must be provided to the OLGR of this change. 

Where a new individual is appointed, they will also 

be required to complete a Form 5 Personal Details 

form for assessment by the OLGR of their suitability. 

This change should also be documented on the 

Australian Securities and Investments Commission 

company records, with evidence to be provided to 

the OLGR. 

c. Corporate restructuring – where you are planning 

a corporate restructure, including a merger or 

a change in the beneficial owner under a trust 

structure, notice will need to be provided to the 

OLGR. Where a trust is involved, if there is a change 

in the beneficiaries or the trustee (including a trustee 

that holds shares in that capacity in the corporate 

licensee), it is prudent to provide notification to the 

OLGR of such changes. 

There are penalties associated with a licensee failing 

to comply with its obligations regarding notification to 

the OLGR for the above changes. Under the Liquor 

Act and Gaming Act this is 100 penalty units, which is 

equal to $14,375.00. 

When a change is considered to have been effected 

depends on the change. For example, where a 

company executive officer is resigning, the change 

would occur on the effective date of the resignation. 

For share transfers, the date that the shares have been 

transferred to the new (or existing) shareholder and 

this change is approved and updated on the company 

register may be considered the date the change has 

taken place. 

Documentation of such changes can sometimes feel 

administrative and tedious. However, it is important for 

you to ensure that you are meeting all your obligations 

as a licensee which includes prompt notification to the 

OLGR of such changes to your corporate licensee. If 

you require any assistance with ensuring you have met 

your obligations, please contact me.


GLOBAL LOCAL

GLOBAL LOCAL 

GOLDEN MOMENTS 

TUCKED IN THE ITALIAN ALPS AND FAR 

AWAY FROM THE NOISE OF THE WORLD IS AN 

UNMISTAKABLY UNIQUE HOTEL THAT BLURS THE 

LINES BETWEEN A SERENE ALPINE RETREAT AND 

AN ECCENTRIC PIECE OF ART. 

When it comes to sparking innovation and creativity 

in Queensland’s hospitality industry, there is no better 

place to draw inspiration from than the long list of 

peculiar hotels on the other side of the world. 

While every destination is bound to come with its 

own set of unique challenges and opportunities, 

sometimes it pays to gain a better understanding of 

what hotel excellence looks like in other countries, 

no matter how far off they seem. Of course, it’s 

always the venues that pride themselves on being 

a little bit different that end up taking the global 

accommodation industry by storm. 



Last year, Alpin Garden Luxury Maison & Spa in 

Northern Italy was named the best Luxury Art Boutique 

Hotel at the 16th Annual World Luxury Hotel Awards. 

Each year in October these awards define hospitality 

excellence by showcasing world class venues voted 

on by guests, travellers and industry players from all 

corners of the earth. 

It only takes a quick glance at the hotel’s beautiful 

façade to see why Alpin Garden excelled against all 

others in this category. The romantic boutique getaway 

is ensconced with art and luxuries as a direct result of 

its glow up in 2020, which saw it reopen with an artinspired 

spa and lounge, 30 carefully styled rooms and 

extraordinary architecture featuring charred wood and 

the hotel’s signature golden detailing. 

Beyond its façade, one of the most awestriking things 

about Alpin Garden is simply its location. The hotel 

is set atop the village of Ortisei, which occupies the 

picturesque valley of Val Gardena within the Dolomites 

– a mountain chain spanning seven Italian provinces 

and intwined with the Alps. 

While still nestled in a quiet and secluded area, the 

hotel is a short distance from the cosy city centre and 

provides free shuttle services to the famous multivalley 

network of ski routes that South Tyrol is known 

for. Whether dusted in snow or drenched in sun, the 

Alpin Garden offers both a heated indoor pool and 

cosy spa experience and a large terrace, garden, 

sauna and pool space that looks out onto the grand 

panorama of the Dolomites.

The eccentric style of the hotel can be seen 

throughout every corner of the venue, with a few 

honourable mentions including deer statues, golden 

ornaments, velvet furniture, wooden sculptures plush 

bears and of course, art. 

Owner and creative connoisseur of Alpin Garden, 

Markus Hofer, is fondly known for his eccentric and 

poetic view on architecture and accommodation 

experiences. So much so, that when we was asked 

about the unique look of the hotel, Markus said it all 

started with his strong desire to create a structure that 

he could design himself. 

“I wanted to create something that reflects my 

character and my eccentric and authentic personality 

– a dreamer but also rebellious. The style I chose is 

Shou Sugi Ban, which literally means ‘burnt plank 

of wood’. It is a very old ecological technique that 

consists of burning the surface of the wood to make it 

more durable. 

“The idea of carbonising the wood came to me after 

visiting the studio of a Val Gardena artist named Aron 

Demetz and deepening my research. I fell in love with 

this Japanese technique. 

“The golden frames give strength and security to the 

hotel. At different times of the day, they reflect the 

nature that surrounds us. Sometimes it turns green like 

the forest or blue like the sky,” he said. 


GLOBAL LOCAL 

I WANTED TO CREATE SOMETHING 

THAT REFLECTS MY CHARACTER AND 

MY ECCENTRIC AND AUTHENTIC 

PERSONALITY – A DREAMER BUT ALSO 

REBELLIOUS. THE STYLE I CHOSE IS SHOU 

SUGI BAN, WHICH LITERALLY MEANS 

‘BURNT PLANK OF WOOD’. 


One of the things that makes the Alpin Garden 

so unmistakably unique is its artwork and design 

elements – most of which are created by local artists, 

sculptors and craftspeople in an effort to connect the 

hotel with the cultural traditions of Northern Italy. 

It is these quirky, meaningful additions that makes the 

hotel an ideal choice for those looking for an out-ofthe-ordinary 

experience. Here, attention to detail and 

love of style come together to create a welcoming 

and inspiring environment, and a perfect hideaway for 

romantic holidays, cosy togetherness and relaxation. 

When describing the design of the hotel, sometimes 

nicknamed ‘Markus-Style’, Markus said it was 

important to him that the Alpin Garden Luxury Maison 

& Spa represented his life in addition to the lives of 

everyone. 

“The black of the wood, which is linear and straight 

without curves, is how our life should be – without 

overhangs and maybe even a little monotonous. 

The charring has created a design like burning that 

represents our falls, our mistakes and our defeats that 

we have made and are making in life. 

“At the same time, I gave the wood strength by 

burning it, just like we do in life. We learn from our 

mistakes, get back up and become stronger and 

more confident. The golden frame, on the other hand, 

gives us prestige. It represents how we want to show 

ourselves to others – always sunny, always happy and 

always without worries,” he said.

EMPLOYMENT 

RELATIONS 

conference 

2023 

SOFITEL BRISBANE 

21 AUGUST 

Join the QHA’s employment relations team on 

Monday 21st August for it’s annual ER Conference. 

The conference will address the continuously 

evolving landscape of employment issues, it 

will be one you don’t want to miss! 

Book your tickets now at qha.org.au

TRAINING AND SAFETY RTO 30826 

with Therese Kelly 

LET’S TAKE A LOOK INTO 

MENTORING AND ITS BENEFITS 


It has never been more important to take charge of 

your personal and professional development and learn 

with and from other people. If you’ve ever had a good 

mentor, you can appreciate the value of a person who 

asks you questions, who listens without judging you 

and who will offer their ideas but also support you 

in making your own decisions. Conversations with 

mentors help you figure out what you want and the 

best ways to achieve that. 

A mentor tends to be defined as a wise guide, but 

many definitions exist. The concept of mentoring 

values wisdom and experience, not position and 

power. Building trust and a willingness to make time 

and take interest in another person’s development are 

more important, as mentoring should be regarded as a 

partnership. 

Benefits for mentees, mentors and organisations 

Mentoring benefits organisations in four main ways: 

• providing personal and professional development 

• improving wellbeing 

• tapping into knowledge 

• gaining new perspective 

Personal, professional and career development for 

the mentee are the main aim of workplace mentoring, 

however the mentee also gains valuable advice, 

knowledge and insight into what it takes to get ahead, 

which can help them develop their skills and offer an 

opportunity to build their network. 

Mentors also get great benefits, as the experience can 

assist in building leadership and communication skills, 

grant new perspectives and give a sense of personal 

satisfaction. Both mentor and mentee develop as 

a result, with the personal and professional growth 

building organisational capability. 

Organisations use mentoring for knowledge 

management. A mentoring program can also help 

increase engagement between employees and help 

employees build new relationships outside of their 

traditional department, as mentors often work in senior 

roles or on different teams than their mentees. 

Mentors and mentees might offer each other new 

perspectives, which can lead to more opportunities to 

share diverse ideas. A mentorship program can also 

help create a positive workplace culture, as mentors 

often aid new team members, leading to higher rates 

of happiness and a feeling of inclusion — creating a 

better culture for all team members. 

Mentoring often occurs naturally, but there are more 

structured approaches. Ways to mentor include: 

• reciprocal mentoring (two colleagues mentor each 

other) 

• reverse mentoring (executives mentored by nonexecutives) 

• group mentoring (one mentor meets with several 

mentees) 

However, the most common ways to mentor are 

informally and formally. 

Informal mentoring 

Informal mentoring refers to supportive relationships 

developed outside of organised programs in the 

workplace. 

Informal mentoring programs include: 

• unspecified goals 

• unknown outcomes 

• limited access to the program 

• self-selection of mentors and mentees 

• long-term mentoring 

• no expert training or support 

• indirect organisational benefits 

Formal mentoring 

Formal mentoring brings people together on the basis 

of compatibility, and is often and based on specific 

business objectives. This relationship typically lasts for 

a specified amount of time and then formally ends. 

Formal mentoring programs include: 

• established goals 

• measurable outcomes 

• open access for all who qualify 

• strategic pairing of mentors and mentees 

• mentoring engagements lasting 9 to 12 months 

• expert training and support 

• direct organisational benefits 

• connection to a strategic business objective in the 

organisation 

If your organisation doesn’t already have a mentoring 

program in place, now is a great time. Doing so 

can help enhance leadership skills, increase job 

performance and foster a more diverse and inclusive 

workplace — and that’s good for everyone.

Damian Steele 

INDUSTRY ENGAGEMENT 

INQUIRY INTO ONLINE GAMBLING 

The Australian Government’s House of Representatives 

Standing Committee on Social Policy and Legal Affairs 

has tabled the report of its inquiry into online gambling 

and its impacts on those experiencing gambling harm, 

titled ‘You win some, you lose more’. 

This inquiry considered whether the current framework 

for online gambling and advertising in Australia is fit 

for purpose and meeting community expectations. 

Australians do not like being flooded by inducements 

to gamble online and worry about the effect this is 

having on young people. 

There is inconsistency across states and territories 

in how online gambling is regulated and there is little 

incentive to impose tougher regulations. As a result, 

the Northern Territory Racing Commission is Australia’s 

de facto online gambling regulator. The committee has 

made 31 recommendations that apply a public health 

lens to online gambling to reduce harm across the 

Australian population. They have recommended that a 

single Australian Government minister be responsible 

for implementing a comprehensive national strategy on 

online gambling harm reduction supported by national 

regulation, an online gambling ombudsman, a harm 

reduction levy on online Wagering Service Providers 

(WSPs) and a public education campaign, more 

independent research and improved data collection. 

Under national regulation, the Australian Government 

would be responsible for all regulation and licencing of 

online gambling, although states and territories would 

retain the capacity to levy point of consumption taxes 

on online gambling. The committee has recommended 

stronger consumer protections for online gambling, 

including a requirement for WSPs to verify their 

customer’s identity before accepting bets, a ban on 

inducements and a legislated duty of care on WSPs. 

The Committee also recommended a crackdown on 

illegal gambling operators including online casinos, 

skins and esports betting websites. 

The Report recommendations include: 

• establishing a dedicated minister for the reduction 

of online gambling harm 

• establishing a national online gambling regulator 

and regulations, and developing a national strategy 

(within 12 months) on online gambling harm 

including broad powers and severe penalty options 

• developing and funding an ongoing online gambling 

public education campaign 

• that WSPs disclose de-identified customer data 

to regulators and approved researchers, (to be 

informed by the exploration of data vaults operating 

in Spain and France) 

• multilateral agreements that combat illegal online 

gambling across borders 

• a harm reduction levy paid by operators to support 

the national regulator on best practice in harm 

prevention (training, treatment services, screening 

tools for gambling harm in mental health and drug 

and alcohol assessments) 

• a multi-stage evaluation of the National Consumer 

Protection Framework for Online Gambling, 

to include analysis of whether voluntary precommitment 

is reducing harm and to explore 

mandatory pre-commitment overseas 

• a requirement for customer ID verification on 

commencement of online gambling 

• a prohibition on all online gambling inducements 

• a national regulation to impose a customer duty 

of care on online WSPs and an investigation of 

benefits and feasibility of requiring WSP application 

of a standard behavioural algorithm to reduce online 

gambling harm. 

• a prohibition on staff and third-party commissions in 

the referral or provision of online gambling 

• an ombudsman for online gambling 

• that the Australian Government consult with 

industry and gamblers to determine bet limits for 

inclusion in national regulation 

• a ban on advertising phased in over three years in 

four phases: 

1. prohibition on inducements and inducement 

advertising, removal of advertising on social 

media and online platforms; 

2. prohibit online ads and commentary on odds 

either side of sports broadcasts; 

3. prohibition of all broadcast online gambling 

advertising between the hours of 6.00 am and 

10.00 pm; and 

4. by the end of year three, prohibition on all online 

gambling advertising and sponsorship. 

Gambling advertising on racing channels and 

programming should be exempt from the ban. The 

report will now be considered by the Albanese 

Government. While there is still a degree of 

consultation to follow, this inquiry is designed to 

highlight the different compliance obligations between 

online gambling and the activities which occur in our 

retail venues. As the hoteliers of Queensland know, our 

venues offering gambling products and our approved 

licensed wagering providers already operate in a harmminimisation 

focussed trading environment. 


FOCUS 

WHERE THERE IS SMOKE, 

THERE IS CRAFT BEER 

WORDS: DAVE SWAN 


You have possibly sampled an especially resinous, 

pungent IPA and wondered why it smells and tastes 

like marijuana, that is, if you had ever ‘hypothetically’ 

tried weed. Well, you are not alone in your thinking. 

It was a question I first pondered a few months back 

when visiting one of the hotbeds of craft beer alchemy, 

the city of Vancouver in Canada and how interestingly, 

hotel groups such as The Donnelly Group not only 

own a number of pubs and a brewery, but a chain of 

cannabis retail stores as well. This little piece explores 

whether a connection truly exists between marijuana 

and beer, with surprising findings. 

So, first things first, no you haven’t smoked too much 

of the wacky tobaccy, the reason IPAs smell and taste 

like marijuana is because there is a definite genetic link 

between hops and cannabis. Reportedly, 25 million 

years ago there was only cannabis. Hops emanated 

from cannabis. Whereas cannabis remained in the dry 

savannahs, hops ‘branched out’ in pursuit of moist 

creek beds and subsequently evolved. 

Given their structural similarities, biologists grouped 

cannabis and hops under the order of plants called 

Urticales. It wasn’t until the 1990s however that they 

realised this classification was incorrect (maybe too 

much sampling the samples) and with the advent of 

DNA sequencing, scientists reclassified hops (Humulus 

lupulus) and cannabis (Cannabis sativa) in 2003 to 

be two types of Cannabaceae, being a relatively 

small family of climbing plants that are known to have 

petalless flowers. In terms of this family tree, hops and 

cannabis could be best described as cousins, as both 

share a key ingredient called terpenes and terpenoids, 

which are naturally occurring plant compounds. The 

aromatic, bitter notes and flavour profile found in both

FOCUS 

IN TERMS OF THIS FAMILY TREE, HOPS AND CANNABIS COULD BE BEST DESCRIBED 

AS COUSINS, AS BOTH SHARE A KEY INGREDIENT CALLED TERPENES AND 

TERPENOIDS, WHICH ARE NATURALLY OCCURRING PLANT COMPOUNDS. 

a batch of beer and a harvest of hemp result from 

these terpenes and terpenoids. This is why they share 

a strongly similar aroma and flavour. 

Science classifications aside, it is interesting to note 

how the flavour profile and aroma of beers like IPAs, 

which generally contain more hops than a standard 

lager for instance, are nowadays described in the 

same fashion as cannabis. Words such as dank, juicy 

and earthy are often used to describe beers with a 

high hop concentration as well as types of ‘grass’ 

you might purchase from a cannabis retailer in parts 

of the world where the sale of marijuana is now legal. 

Are the purveyors of such brews trying to appeal to a 

certain audience? 

If you wished to venture further down this wormhole 

of exploring the link between hops and cannabis, 

you would note the remarkable coincidence that the 

very US and Canadian surf and snowboarding towns 

where marijuana use was, and is relatively widespread 

in those communities, is also the very place where 

there has been a subsequent explosion of craft 

breweries. Could it be that those crafty craft brewers 

knew they already had an established audience of 

converts to appeal to? To coin a new phrase, we 

could say it appears, where there is smoke, there is 

craft beer. 


ACCOMMODATION with Tom Fitzgerald 

TRAVEL TRENDS 


It is a pleasure to have joined the QHA in the role of 

Membership Officer – Accommodation. The QHA 

Review has always been a staple in our household, 

being born into a second-generation family of 

publicans who were active QHA members. 

I was fortunate to grow up in the industry with parents 

Tom and Jenny, and uncle Pat Fitzgerald operating 

various hotels throughout North Queensland. Being 

exposed to hospitality from an early age, I’ve always 

had a passion and admiration for the industry, its 

continuous innovation and the supporting role hotels 

provide in their communities. 

Working within the family business, I have more than 

10 years experience in front-of-house roles in venues 

such as The Seaview Hotel, Molly Malones Irish Pub 

and the Riverview Tavern. I enjoyed a stint abroad 

working for an Australian owned multi-site café 

franchise operation in the UK, followed by multiple 

years working for the Star Entertainment Group and 

Tourism & Events Queensland based in Brisbane. 

From a QHA Accommodation perspective we have 

conducted several regional meetings engaging with 

members and stakeholders in the last month. Topics 

have ranged from the inaugural Pacific Airshow 

coming to the Gold Coast, staff shortages, the 

AAoA merger, Queens Wharf Development updates, 

the Year of Accessible Tourism and Post Olympics 

Legacy initiatives. At a recent South East Queensland 

General Managers Meeting, Steph Davidson, market 

team leader from booking.com, provided insights 

on optimising average daily revenue and the current 

consumer travel trends. 

According to Booking.com findings, the Top 3 Travel 

Trends of 2023 are: 

1. Saving to Splurge - the return of planning travel 

in advance while seeking more bang for their 

buck. 

2. Off Grid Experiences - consumers are looking 

to experience out of their comfort zone travel and 

want to experience culture shock. 

3. Mindfulness and Wellness - consumers 

are looking for opportunities to re-center on a 

mindfulness getaway, with health hiatuses and 

spiritual experiences being attractive. 

Some of the suggestions to ensure hotels can align 

themselves with these consumer preferences include 

key areas such as the following. 

Booking window pricing and policy - ensuring 

flexibility and capturing long lead times 

With the current economic climate, people are more 

aware and careful about how they spend their money, 

so it is worth focusing your positioning to attract costconscious 

travelers. 

Flex your cancellation policies 

Consumers are currently driven by flexibility and 

transparency in policies. There is more sensitivity 

surrounding cancellation policies as a by-product of 

Covid experiences. Cancellation policies need to be 

straight forward, as people are detracted from vague 

or unclear policies.

ACCOMMODATION 

Long-range trip planning back on the cards 

It was noted that traveler confidence is gaining 

momentum post-pandemic, with booking behavior 

trends showing decreasing cancellation rates and 

increasing booking lead times. Travelers are booking 

hotel stays considerably further in advance, with 

increases in average booking lead times. People 

are also adhering to changes in the market, as 

trips are more costly than before with airline tickets 

having doubled compared to pre-Covid levels. While 

customers are still looking for flexible booking options 

around cancellations or changes, customers are 

transitioning back towards paying for flexibility provided 

they feel they are receiving value, for example, paying 

more, receiving upgrades and paying for flexibility. 

Benefits in this area can be derived from: 

• providing a mix of booking options and 

transparency in pricing (fully flexible rate, nonrefundable 

rate, early booker rate) 

• ensuring long lead times for bookings are available 

in line with the consumer trends so you’re not 

losing out on consumer groups wanting to book in 

advance 

• the potential to optimise your occupancy rate by 

setting special prices for longer stays/advanced 

booking incentives 

• offering tailored packages/services around higher 

priced fully flexible rates 

Sustainability badges and travel proud 

certification 

Booking.com have introduced some initiatives which 

can help your business stand out on their platform 

which can also be incorporated into your marketing. 

For example, their new Travel Sustainable Badge as 

well as their Travel Proud Certification. These can 

be an attractive point of difference in the eyes of the 

consumer when choosing among accommodation 

providers and a great opportunity for businesses to 

learn more in this space. 

Guest experience - room differentiation and value 

ads 

Booking.com have also introduced a ‘room 

differentiation tool’ that helps you secure more 

bookings by letting you highlight the unique features 

of your rooms or units. By doing so, your property can 

be more visible in search results, especially to travellers 

who’ve specified these features as their preferences. 

This may encourage guests to pay to upgrade to a 

more expensive option between the booking and the 

check-in phase. 

For more information on how your business can be 

viewed by consumers as ‘Proud Certified’ or receive a 

‘Sustainability Certification’ reach out to Booking.com 

or contact the QHA for any further information.

TAB, MAX AND SKY 

with Adam Floyd 

ONE YEAR OF THE NEW TABCORP 


It’s been just over a year since Tabcorp’s demerger 

from the lottery and Keno business. In those twelve 

months the renewed focus on our three flagship 

brands, TAB, MAX & SKY, has seen us deliver 

a number of huge enhancements to benefit our 

customers and our valued venue partners across 

Queensland pubs. 

TAB – digital in retail 

TAB is synonymous with the local. As digital wagering 

has increased in popularity and scope, TAB has made 

sure the local still at the heart of what we do. 

We’ve been working hard to ensure the integration 

of digital and traditional wagering is beneficial to both 

punters and retailers. The TAB App, which we continue 

to enhance since its relaunch last September, is key to 

realising this vision. 

Using geo-fencing technology, Venue Mode allows 

TAB App Account customers to have access to 

exclusive offers and markets via the TAB App once 

they step foot inside a TAB retail venue. 

Our suite of retail-exclusive offers is as competitive as 

ever, giving punters what they’ve been asking for. The 

power of Venue Mode has also allowed us to introduce 

something completely new into the retail space – 

cashless TAB venues. 

Unlike a traditional TAB, Digital Retail Venues do not 

have cash betting terminals. TAB wagering is instead 

offered via the TAB App, with Venue Mode unlocking 

exclusive products and offers for customers. With no 

cash handling, operational procedures are simplified. 

TAB’s partnership with two major ATM providers will 

allow TAB account customers to continue to deposit 

and withdraw from their account via Banktech and 

Next Payments ATMs in select venues. 

MAX – local matters 

We said we’d deliver for MAX customers in 

Queensland, and we have. We’ve made big strides 

in strengthening and improving our systems, 

launching new products into the region, forming new 

relationships with partners and firming up our future 

direction. 

Part of this is ensuring we’re providing venues with 

smart solutions so they can perform at their peak 

and enhance the customer experience. With the realtime 

paging eco-system delivered via Live Data API, 

the PulseLive app and Smartpager, we’re ensuring 

Queensland pubs can respond to events on their 

gaming floor as they occur, and at the same time get 

a better understanding of patron behaviour with realtime 

data. 

We’re also reimagining data with AnalyticsHub – 

industry specific dashboards and reports that can be 

accessed at any time on any device, with the ability 

to set up email alerts, build individual reports and 

integrate with POS. 

SKY – massive savings for Queensland 

In December 2022, TAB announced a full rebate to 

SKY Racing fees for eligible QHA venues. Over the last 

seven months, we’ve delivered substantial savings to 

TAB venues across Queensland in a time when it is 

very much needed. 

Tabcorp and QHA 

To cap off a fantastic year as the new Tabcorp, we also 

signed a new agreement with the QHA, cementing 

TAB as both the exclusive wagering provider to QHA 

venues and a Platinum partner, as well as elevating 

MAX and SKY as Diamond Partners.

Sarah Swan 

EMPLOYMENT RELATIONS 

THE TEAM, WHAT WE DO AND HOW WE CAN HELP 

As most of you may know, I joined the QHA in January 

2022 as the Senior Employment Relations Advisor. 

In October 2022, I was appointed to the role of 

Employment Relations Manager. The last ten months 

have seen some changes not only in the industrial 

relations landscape, but also to our Employment 

Relations Team. Given all these changes, I would 

like to re-introduce you to our team, and provide an 

overview of what we do and how we can help you. 

The team 

Melissa Butters joined us in October 2022 as the 

Senior Employment Relations Advisor, and her main 

role is taking on complex employment relations matters 

and representing members in external tribunals. She 

is an experienced representative with over six years in 

the industrial relations industry and has represented 

both employees and employers, providing her with 

the ability to analyse from both perspectives. Melissa 

holds a Juris Doctor, Graduate Diploma in Legal 

Practice, Master of Human Services and Bachelor of 

Criminology and Criminal Justice and has an interest in 

legislative reforms and policy development. 

In April 2023, both Melissa and I took on the AHA 

National Industrial Relations Advisor role. In this 

role, we provide industrial relations advice to the 

AHA National Office and advocated on behalf of all 

branches in national matters, such as legislative reform 

and modern award variations. 

Jenna Penfold joined us in June 2023 in the role of 

Employment Relations Advisor. She is responsible 

for providing advice on all matters, from your day-today 

employment relations queries to more complex 

issues. With over five years as an industrial officer for 

an employee organisation, Jenna also has the unique 

ability to consider both sides of a matter, ensuring 

that the advice you receive is accurate and in the best 

interest of the business. Jenna holds a Bachelor of 

Business (Employment Relations) and a Bachelor of 

Government and International Relations and has a 

keen interest in investigation and disciplinary matters. 

Tana Thorpe has been with the QHA since 2021 in the 

role of Employment Relations Advisor. Similar to Jenna, 

Tana is one of the first people you speak to when 

you contact the Employment Relations Department. 

Having assisted members already through a period 

of significant change, such as casual conversions, 

lockdowns and award changes, you can be confident 

that you are receiving accurate employment relations 

advice from Tana, no matter the topic. 

Tana has over eight years of experience, holds a 

Bachelor of Business and is committed to helping 

members feel confident about employment 

entitlements, award compliance and staff 

management. 

What we do 

Employment relations can be difficult, as it is 

constantly changing and evolving due to new case 

law, legislation and amendments made to industrial 

instruments. Keeping up to date and applying it to 

your workers, along with all your other obligations, 

can be overwhelming. That is what we are here for – 

to assist you confidently navigate the ever-changing 

employment relations landscape. 

We can assist you with day-to-day employment 

matters such as interpreting employment terms 

and conditions, ensuring compliance with industrial 

instruments and implementing best practice discipline 

and termination processes. In addition to your dayto-day 

employment relations issues, we can assist 

in more complex matters, including matters before 

external tribunals such as the Fair Work Commission, 

Queensland Human Rights Commission and 

Queensland Civil and Administrative Tribunal, on a fee 

for services basis. 

This year, we have also seen a significant overhaul of 

the Fair Work Act 2009 following the amending Secure 

Jobs, Better Pay Act 2022, as well as changes at the 

State level. We have kept and will continue to keep you 

and fellow members up to date with these changes by 

hosting monthly webinars, developing useful resources 

and issuing ER Bulletins. 

In addition to this, the team provides specialised 

training. We assist members meet their educational 

obligations by providing both staff and management 

with information about workplace harassment in 

our Discrimination, Bullying and Sexual Harassment 

Training. Another training course we provide is HIGA 

– Know your Award, as we understand that the 

Hospitality Industry (General) Award 2020 is a difficult 

and complex industrial instrument. We cover sections 

of the Award that members must understand in order 

to ensure compliance. Training can be provided online 

or in-house. 

If you would like to find more about how we can 

help you, please give the Employment Relations 

Department a call on 07 3221 6999 or by sending us 

an email at er@qha.org.au. 


SUPERANNUATION 

MORE FLEXIBILITY FOR 

HOSTPLUS MEMBERS 

Hostplus is proud to offer members more control 

over their super through our wide range of investment 

options. 

Everyone is different, and your staff will have different 

preferences when it comes to investing their super 

– whether it’s making investments aligned with 

their personal values, a focus on low fees, or a DIY 

approach. Some might be happy to stay hands-off and 

trust the experts to deliver strong returns. 

Ultimately, their super is their money. They should be 

able to invest it their way. Find out more about how 

they can find investment options to suit their needs at 

hostplus.com.au/investments. 

Reduced fees for our Choiceplus product 

Hostplus Choiceplus is a low-cost investment option 

for members who want to take a more active role in 

the investment and management of their super or 

pension. 1 

The option gives Hostplus members the ability to 

invest in shares in the S&P/ASX 300 Index, a range of 

exchange traded funds (ETFs) and listed investment 

companies (LICs) and term deposits. 

We’re thrilled to announce we recently reduced our 

already-low Choiceplus fees. This change makes 

Choiceplus one of the lowest-cost direct investment 

options available for super fund members. 1 

You can find more details about the reduced fees at 

hostplus.com.au/lower-choiceplus-fees. 

Super that puts your staff in control? That’s a plus. 


1 

Source: Hostplus research confirms that Hostplus Choiceplus pricing from 1 April 2023 will deliver the lowest cost direct investment option (DIO) 

among industry funds, based on a $50,000 balance with all but $2500 invested in shares, exchange traded funds (ETFs) and/or listed investment 

companies (LIC). Please note other fees and costs apply. 

Past performance is not a reliable indicator of future performance and should never be the sole factor considered when selecting a superannuation 

fund. For further information on ETFs and LICs please visit the website of the provider. 

Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495 

890, MySuper No 68 657 495 890 198. 

This information is general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this 

information is appropriate for you in light of your circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement 

(PDS), available at hostplus.com.au before making a decision about Hostplus. For a description of the target market, please read the Target Market 

Determination (TMD), available at hostplus.com.au.

JOIN US FOR A 

Q H A & 

B 

I D F O O D 

GOLF 

2023 

NEW DATE! 

11 October 2023 

RACV ROYAL PINES RESORT GOLF COURSE, GOLD COAST 

INDIVIDUAL TICKETS 

$250 

TEAMS OF 4 

$1,000 

HOLE SPONSORSHIP 

$2,500 (includes a team of 4) 

All packages include: 

18 hole, 4 ball ambrose competition 

including green fees and buggy hire, 

on-course lunch, poolside post-game dinner 

and presentations and beverages on course. 

FREE ENTRY FOR HOTEL MEMBERS! 

For more information email kmott@qha.org.au or phone 07 3221 6999 

Book your team: www.qha.org.au

TOP DROP 

BUMBU CREAM 

Bumbu Rum Co 

THIRTEEN HILS XPA 

Scarborough Harbour 

Brewing 

AUSTRALIAN PALE ALE 

Felons Brewing Co. 

BARRELL AGED OLD ALE 

LIMITED RELEASE 

Aether Brewing 

It doesn’t matter how you 

have it, your mind will be 

blown. Try it straight on 

the rocks, try it chilled or 

even in a cocktail, you 

are guaranteed to fall 

in love with this drink. It 

is the perfect blend of 

this truly incredible craft 

rum, select spices, and 

rich, decadent, real dairy 

cream. 

Made with Topaz and 

Strata hops. The Topaz 

imparts a nice resinous, 

grassy flavour with light 

tropical fruit flavours while 

the Strata delivers a bit of 

added hoppy punch. This 

is an XPA with bite and 

very, very nice. 

A beautiful pale with a soft 

mouthfeel and one of my 

favourite Felons beers. 

Plenty of tropical fruit 

notes with passionfruit, 

apricot and pineapple to 

the fore and a decent hit 

of bitterness. 

You will feel like you are 

aboard the Black Pearl 

whilst indulging in this old 

ale bursting with aromas 

and flavours of rum, raisin 

and molasses intermixed 

with fruity esters of peach 

and guava. It is rich and 

indulgent and has a fair 

kick of alcohol to bring it 

home. Yo ho ho. 


TOP DROP 

AMISH HOP GANGSTER 

OLD SCHOOL IPA 

Chur Brewing Company 

60% OF THE TIME IT 

WORKS EVERY TIME 

TRIPLE IPA 

Banks Brewing 

TAX INVOICE DDH IPA 

Range Brewing 

NEIGHBOURHOOD 

MANDARIN IPA 

Ballistic Beer Co 

A classic West Coast 

IPA from a brewery fast 

becoming my favourite 

in the world with the 

coolest can artwork I 

have seen. Both the taste 

and the names of the 

beers will bring a smile to 

your dial. Lid Ripper, Me 

Time and Brain Smiles 

have all been nothing 

short of incredible and 

this drop is no different. 

Chinook, Centennial and 

Simcoe are combined 

to give you the magical 

flavours of pine and 

grapefruit. 

The best line from my 

all-time favourite movie 

Anchorman when Brian 

Fantana decides it’s time 

to musk up. “Mmm it 

is quite pungent, stings 

the nostrils” and this little 

ripper is certainly pungent. 

My new favourite beer. 

Big, bold, fruity and juicy 

thanks to being loaded 

with Citra, Citra Cryo and 

Idaho 7 hop varieties. 

Perfect for celebrating a 

Maroons Origin win. 

Beautifully dank, fruity 

and hazy, this is one beer 

you must most definitely 

expense. Mango and 

apricot aromas and taste 

are the hero of the show 

along with the full and lush 

mouthfeel. 

Dry and pithy with a 

delectable taste of 

Queensland grown 

mandarins, this is 

one exceptional West 

Coast IPA. Mandarin 

IPA was the result of 

Ballistic’s collaboration 

with Vietnam’s Pasteur 

Street Brewing and the 

second instalment in their 

Neighbourhood series. 

We can only hope for 

more. 


A CRAFTY BUNCH 

SPARKS FLYING 

IN A PERFECT FUSION OF CREATIVITY AND CRAFTMANSHIP, 4 HEARTS BREWING HAS TEAMED UP WITH THIS 

YEAR’S SPARK IPSWICH FESTIVAL TO CREATE A SPECIAL ONE-OFF BATCH OF CRAFT BEER. 


Ipswich’s ultimate arts and cultural festival embraces 

the people, connections and culture of Queensland’s 

oldest provincial city – so what better way to celebrate 

its third year then with Ipswich’s most renowned local 

brewery. 

The limited-edition beer was crafted by none other 

than 4 Hearts at their heritage-listed building, 88 

Limestone Street, right in the heart of the city. The 

brand has always had an affinity with the cultural and 

architectural heritage of Ipswich, so it came as no 

surprise when the brewery jumped at another creative 

opportunity to share their passion for craft beer and 

the city they were founded in. 

Master brewer at 4 Hearts, Reece Richards, said the 

special edition beer was brewed with meticulously 

selected ingredients. 

“We love SPARK Ipswich and we wanted to show our 

support for the festival through an artful combination of 

premium malts, hops and some other special adjuncts 

that created a one-of-a-kind taste. 

“The brew is called the Ipswich Light, a light lager 

with layers of intricate flavours that leave a lasting 

impression, much like the festival does on all its 

visitors,” he said. 

For 11 days in July the highly anticipated SPARK 

Ipswich festival spread music, art, comedy, exhibitions 

and light projections throughout the city. The event 

was a great example of the resurgence of festivals over 

the past couple of years, and how they continue to go 

from strength to strength as more communities and 

businesses get behind them. 

The Ipswich Light lager was available at licenced 

festival sites across the city and will continue to be 

offered at the 4 Heart’s Pumpyard Bar while stocks 

last. 

Ipswich’s partnership with 4 Hearts is a testament to 

the strength of Queensland’s festival and craft brewing 

industries and their important role in tourism across the 

board.


REVELLING IN IT 

GREAT NEWS FROM THIS YEAR’S MELBOURNE ROYAL 

AUSTRALIAN INTERNATIONAL BEER AWARDS (AIBA) 

AS REVEL BREWING CO. TAKES OUT BEST REDUCED/ 

LOW ALCOHOL BEER. 

In the largest annual beer competition in the world, 

the Brisbane craft brewery was awarded above many 

Australian pub mid-strength classics and managed 

to claim the top spot with The Reveller Session Ale, 

which was also a finalist for the national Champion 

Beer award. 

The beer impressed the judging panel with its amazing 

quality, remarkable flavour profile and refreshing 

character, but also garnered acclaim for being a lower 

alcohol alternative without compromising taste. 

Now in its 30th year, the ABIA’s anniversary Trophy 

Presentation Dinner brought together over 900 industry 

experts and enthusiasts to inspire and celebrate 

excellence in brewing, beer packaging design and beer 

media. CEO and founder of Revel Brewing, Jay Neven, 

said they are thrilled to be recognised as Australia’s 

Best Reduced/Low Alcohol Beer for 2023. 

“This prestigious award is a testament to the hard 

work, passion and dedication of our entire team. As 

more and more people are trending towards drinking 

lower strength beers, we are glad Revel can deliver this 

style of beer with an awarded taste. 

“We extend our gratitude to the AIBA organisers, 

judges and the brewing community for their 

support. We take pride in contributing to the craft 

beer landscape and remain dedicated to creating 

exceptional brews for beer enthusiasts across 

Australia,” he said. 

Revel Brewing’s success at this year’s AIBA also 

extends to other categories, as they earned a 

whopping 14 gold, silver and bronze awards and 

another gold award for their American Style Brown Ale. 

The brewery is known for producing exceptional beers 

that strike a perfect balance between drinkability and 

flavour, with a diverse line-up of every day drinking and 

seasonal brews. 

Revel showcases these beers at its wood-fire pizzeria 

in Oxford Street, Bulimba and a new brewpub in 

the historic lime factory in the Rivermakers precinct 

in Morningside. They have become a leader in the 

Australian craft beer industry, pushing boundaries and 

delivering unparalleled flavours, and we can’t wait to 

see what they come up with next. 



A TASTE OF THE FUTURE 

RECYCLED WATER FROM THE SHOWERS, LAUNDRIES AND BATHROOM SINKS OF A 39-STOREY SAN FRANCISCO 

APARTMENT BUILDING ISN’T THE FIRST INGREDIENT THAT COMES TO MIND WHEN THINKING OF A BUBBLY, 

DELICIOUS BEER – BUT IT’S CERTAINLY NOT THE LAST. 


In a time where the sustainable management of water 

and wastewater is one of the greatest challenges of 

the modern day, cans of Epic OneWater Brew have 

been created to highlight that water reuse is truly the 

next frontier of recycling and shouldn’t be shied away 

from. 

The Recycled Water Beer Project is the brainchild of 

Epic Cleantec, a sustainable solutions organisation in 

San Francisco, California that is currently leading the 

way in environmental onsite water reuse solutions for 

built environments. 

When the company learned that Greenbuild, the 

largest sustainable building conference in the United 

States, was being hosted in their very own backyard 

of San Francisco, they knew they had a unique 

opportunity to advance the water conversation on a 

large scale, and so the idea of a wastewater-based 

brew was born. 

In September last year, Epic Cleantec took over 

2,000 gallons of recycled water from Fifteen Fifty, a 

high-rise apartment building boasting their greywater 

reuse system. After being transported to their brewing 

partners, Devil’s Canyon Brewing Co., the brewers 

began to transform the water into a fresh and crisp 

Kölsch-style ale. By the end of October the brewing 

process was completed, and the Epic OneWater Brew 

was canned and adorned with artwork of the Fifteen 

Fifty building. 

Despite being highly enjoyed by visitors of the 

Greenbuild conference, the organisation confirmed 

that the product was a demonstration of the ripe 

opportunities of water recycling, and unfortunately 

won’t be for sale anytime soon. Worldwide, current 

commercial regulations on the reuse of greywater 

is strict, which is why companies like Epic Cleantec 

are aiming to cooperate and create solutions with 

regulators, so several companies can make similar 

potable products and sell them. 

The Recycled Water Beer Project came after Epic 

Cleantec announced that they were operating the first 

approved and operational greywater reuse system 

in the city. According to the company, buildings 

worldwide use 14% of all potable water and almost 

none reuse it. To showcase the untapped potential of 

wastewater, they became the first organisation in the 

world to brew a beer with purified reclaimed water 

from a high-rise residential building. 

Understandably, there has always been some 

hesitance towards using recycled water of any kind 

– especially for consumption. While many food and 

beverage companies have embraced the concept of 

reusing greywater, there is a public perception that the 

water is of lesser quality. 

However with advanced treatment technologies that 

remove contaminants, recycled water can not only 

safe to drink, but be cleaner than many sources of 

water we currently use in beverages and pave the way 

for a more sustainable source of fresh water.


LITTLE HELPERS 

BREWING A BATCH OF BEER IS A TIME-CONSUMING ORDEAL, WHICH IS WHY SCIENTISTS HAVE RECENTLY SPED UP 

AND SIMPLIFIED THE PROCESS THROUGH THE USE OF BEER-MAKING MINI-ROBOTS, ALSO KNOWN AS BEERBOTS. 

While craft brewers have always innovated new ways 

to enhance the flavours and production of beer, there 

was never anything that could be done about its 

lengthy fermentation process – until now. 

All brewers know in the first step of making beer, 

sugars are extracted from grains such as malted barley 

to create a watery solution called wort. After this, 

the fermentation process begins, in which the yeast 

converts these sugars into alcohol, carbon dioxide 

and new flavour compounds. This process can take 

a minimum of four weeks or even months, which can 

be a problem, because the longer the beer sits in the 

fermentation process, the more chances there are for 

bacteria and microorganisms to ruin the whole batch 

and create sour and unwanted flavours. 

Additionally, the yeast cells must be filtered out of the 

beer once this process is complete, which is another 

time-consuming task. These last two steps in the 

production of beer is where the BeerBots come in 

handy. Created by Prof. Martin Pumera and colleagues 

at the University of Chemistry and Technology in 

Prague, BeerBots are tiny, self-propelled, magnetic 

packages of yeast (yeast containing magnetic beads) 

that can make the fermentation phase of beer occur 

faster and cut out the need for yeast filtration. 

These brewers little helpers take the form of 2mmwide 

beads that, when dropped into a flask of wort, 

sink to the bottom and start fermenting sugars before 

propelling up to the surface, releasing carbon dioxide 

into the air and sinking back down again. This up and 

down motion continues until all of the sugars in the 

wort have been fermented, at which point the beads 

can be collected and removed using a magnet. 

In addition to being a faster and more simplified 

method of brewing beer, it was also found that the 

BeerBots could be reused in brewing batches multiple 

times before being thrown out. 

While the little bots may seem like a perfect solution for 

the entire beer industry, in researching the technology, 

Prof. Martin Pumera and her team discovered they 

may be difficult to scale up to industrial use in their 

present form, so for now it may end up being a more 

useful asset for local craft beer producers. 

Despite the technology only being in its beginning 

stages, it is hopeful that a more commercialised and 

accessible version of BeerBots could significantly 

fasten and ease the process of creating tasty beer for 

craft breweries worldwide. 


A CRAFTY 

BUNCH 

W H Y N O T S T O C K & S U P P O R T 

4 Hearts Brewing 

The first brewery to open its doors in 

Ipswich in over 100 years, 4 Hearts’ 

brew masters are committed to 

premium local ingredients and 

profound taste. Preservative free and 

all natural they use the highest quality 

ingredients to consistently deliver a 

tasty beer every brew. Our core range 

features modern spins on traditional 

brews while our ever growing range 

of seasonal beers takes things to 

more adventurous levels, utilising 

local seasonal produce as inspiration 

(honey, rosella or carrots anyone…?). 

0439 439 710 

4heartsbrewing.com 

Ballistic Beer Co. 

At Ballistic we have a simple theory. 

Fresh beer is the best beer. That’s 

why we brew in small batches, more 

frequently, and store it cold so you get 

the same blast of flavour our brewers 

do. Our pale ales, lagers, IPAs, sours 

and special releases will blow away 

the traditional ideas and expectations 

of what beer should be. 

Set in an old World War II 

ammunitions factory in the historic, 

industrial suburb of Salisbury, Ballistic 

HQ is home to a team of innovative 

brewers who believe everyone should 

have the chance to enjoy a well 

crafted, quality beer. 

(07) 3277 6656 

ballisticbeer.com 

Helios Brewing Company 

Helios is the sun god of Greek myths. 

Each morning the rising sun marks 

Helios’ crossing over into the mortal 

world, driving a chariot drawn by wild 

horses that only he can control. Helios 

Brewing Company harnesses the 

sun’s power to sustainably create craft 

beer. Our brewing infrastructure has 

been custom-designed to maximise 

energy and water efficiency, minimize 

waste and our carbon-footprint 

while capitalising upon Queensland’s 

renewable natural resources. We brew 

beers that are malt-forward, balanced, 

and intense using only the best 

ingredients, impeccable techniques 

and sustainable practices. 

(07) 3392 9739 

heliosbrewing.com.au 


Slipstream Brewing 

Slipstream Brewing is an 

independently owned brewery based 

in Brisbane. We are a small but 

passionate team producing some of 

the most accessible and sessionable 

craft beers in Australia. We’re the 

missing gap between bland beer and 

wanky beer, our beers hit the bullseye, 

brewed with nothing but pure flavour 

in mind. Hops are the heroes and 

we milk them for all their worth. We 

love the freshness, juiciness, the zing 

and the zest. One sip, it tastes so 

good – capture that feeling and fill the 

fridge with it. Beer is the last thing you 

should settle on, so come and get 

caught in Slipstream. 

(07) 3892 4582 

slipstreambrewing.com.au 

Burleigh Brewing Co 

Founded in 2006 by Peta and Brennan 

Fielding, Burleigh Brewing was one of 

the first independent craft breweries in 

QLD. Now celebrating 15 years of the 

brand, Burleigh Brewing has upgraded 

their Taphouse in Burleigh Heads, won 

countless awards for both business 

and beer (a testament to their shared 

and individual strengths), grown to a 

team of 70, and in their own humble, 

hard-working way, helped transform 

the Gold Coast’s craft brewing scene 

into one of the most vibrant and 

thriving in the country. 

(07) 5593 6000 

burleighbrewing.com.au 

Terella Brewing 

Terella means “Little Earth”, and we’re 

building our vision of a dream brewery, 

drawing inspiration from science, a 

serious love of beer, and our connection 

to the local land. 

We’ve planted ourselves in North Arm, 

a rural setting between the hinterland 

and farms of the Sunshine Coast, 

surrounded by crops and free roaming 

cattle. Our concept is based on a 

sustainable cycle, producing what we 

need and using what we produce. 

22 rotational taps and a new exciting 

beer released every week! Pushing the 

limits of Hops and Grains to produce 

quality small batch brews for enjoyment. 

0492 929 357 

sales@terellabrewing.com.au 

terellabrewing.com.au

Q U E E N S L A N D L O C A L S 

A CRAFTY 

BUNCH 

Your Mates 

Your Mates isn’t just a brand, it’s 

a lifestyle. Drinking good beer with 

good mates and having a bloody 

good time. We believe these simple 

pleasures are much sweeter with a 

good beer in hand. Mateship is our 

founding principle, it’s why we exist 

and encompasses everything we do. 

Our beers are represented by a few 

legendary characters we’ve all met 

in our lives, with distinct personalities 

matching their flavour styles. Our vision 

is to inspire mateship through great 

beers, and our mission is to build an 

inclusive beer community at our brewery 

on the Sunshine Coast, our beautiful 

backyard in Queensland and beyond! 

0456 492 889 

yourmatesbrewing.com 

Felons Brewing Co 

Founded by Brisbane locals, Felons 

Brewing Co. is a modern-day brewery 

proudly positioned on the banks of the 

Brisbane River. Our brewery is nestled 

down under the Story Bridge, within 

Howard Smith Wharves. We truly 

believe that beer is what binds us all 

to this great part of the world and as 

proud brewers, we believe in brewing 

with passion and freedom. 

07 3188 9090 

felonsbrewingco.com.au 

Fortitude Brewing Co 

Fortitude Brewing Co delivers you 15 

taps of fresh beer locally produced 

in our Tamborine Mountain Brewery. 

Enjoy a day trip up the mountain and 

visit our team for the best fresh pizza 

and tasting paddles. 

07 5545 4273 

fortitudebrewing.com.au 

Scarborough Harbour Brewing Co 

Nestled in the Scarborough Marina 

on the Redcliffe Peninsula, our 

brewery is home to award-winning 

craft beers and delicious meals, that 

can be enjoyed in our double story 

venue, that boasts views across the 

bay to the beautiful Glass House 

Mountains; a view best enjoyed with 

a beer in hand. 

1800 727 104 

scarboroughharbourbc.com.au

W H Y N O T S T O C K & S U P P O R T 

A CRAFTY 

BUNCH 

Brisbane Brewing Co. 

Brisbane’s longest-running 

independent brewery, familyowned 

and serving award-winning 

beer since 2005. Our beers are 

brewed to suit the climate, bringing 

people who love to explore the 

world and locally made craft beer 

together. Welcoming and friendly, 

unpretentious, and easy going, 

enjoy on hot summer or cool sunny 

winter day, “The Brisbanest Beer”. 

(07) 3891 1011 

brisbanebrewing.com.au/wholesale 

Revel Brewing Co. 

We are proud to be one of 

Queensland’s best independent 

breweries consistently producing 

Australian & International award 

winning beers. 

Bringing brewing back to Bulimba 

where the original Eagle Brewery 

resided in 1883 and the essence of 

QLD brewing began. Our beers are 

bursting with flavour and personality 

whilst possessing drinkability for 

everyone. 

Come and be a part of the Revel-ution! 

Matthew Flexman 

matt@revelbrewingco.com.au 

Boiling Pot Brewing Co. 

Everything we do at Boiling Pot 

Brewing Co. is influenced by our 

birthplace, Noosa, with all its beauty, 

nature and damn fine beer-drinking 

weather. 

We named the brewery in honour of the 

first headland in Noosa National Park, 

Boiling Pot, if you know it, you know it. 

If we could bottle the feeling you get at 

Boiling Pot, it’d be a bestseller. 

At Boiling Pot, we take what we do 

seriously but we know we’re not 

saving the world. Our mission is 

simple: to make life that little bit better 

for beer drinkers, one beer at a time. 

#cheerseverybody 

(07) 5449 8360 

boilingpotbrewingco.com.au 


Aether Brewing 

Aether is more than just a 

brewery or just some beer. It is an 

expression of creativity, innovation 

and quality which is hand crafted 

by a team who treat each other as 

family. We are driven by our shared 

unrelenting passion for what we 

do and the dedication we have for 

great beer shows in each and every 

beer that leaves our home in the 

North of Brisbane. From our multiple 

award winning core range to our 

highly anticipated seasonal releases, 

we create a beer for every taste. 

1800 325 013 

aetherbrewing.com.au 

The Catchment Brewing Co 

Catchment Brewing Co, located in 

a beautiful art deco building in West 

End, is a fully functioning brewery, 

bar and restaurant and your one stop 

shop for all things craft beer, awesome 

food and functions. 

Whether sampling the medal winning 

core range beers named after iconic 

streets in the local catchment or the 

seasonal smash hits that will amaze 

you, it’s well worth a visit for a taste of 

West End. 

Catchment Brewing Co - For locals, 

by locals, everywhere. 

(07) 3846 1701 

bookings@catchmentbrewingco.com.au 

catchmentbrewingco.com.au 

Granite Belt Brewery 

Granite Belt Brewery is a small batch 

brewery with a passion for creating 

unique, full flavoured beers that are 

perfect for every occasion. Our beers 

are made purely... to be enjoyed. 

We brew and bottle everything onsite 

in Stanthorpe on the Granite Belt, 

and it is all available for wholesale 

distribution. 

(07) 4681 1370 

granitebeltbrewery.com.au

Paul St John-Wood PUB TALK 

PERFECT POURS 

Pubs, Pots & Profits – Emerald 

Thank you to the hoteliers and QHA partners who 

were able to take time out of their businesses to attend 

the Pubs, Pots & Profits Forum held at the Emerald 

Maraboon Tavern in July. Attendees received valuable 

insights from CUB, PFD Food Services and QHA team 

members. Thank you to the team from the Maraboon 

Tavern for hosting the group and showcasing the 

venue. 

The final Pubs, Pots & Profits forum for 2023 will 

be held at Porter’s Plainland Hotel on Tuesday 17 

October. Further details of the event will be sent to 

licensees from the region closer to the date. 

Reminder of remote self-exclusions for gambling 

We all know Australians love a punt, and acknowledge 

that for a minority these urges can become more than 

recreational, rather becoming potentially problematic. 

Licensees are reminded that remote self-exclusions 

can be requested through government funded 

gambling help services when they are assisting people 

who have reached out for help. When a request for 

remote self-exclusion is made with the completed 

remote self-exclusion authority and identification 

form, exclusion form 3A, a clear digital photo of the 

person along with a copy of their photo identification, 

then they must be accepted and implemented at 

your venue. Following receipt of the aforementioned 

documentation from a gambling help service the venue 

is then required to complete and return exclusion form 

3B to the individual and to the gambling help service 

via email and then complete form 3G – register of 

excluded persons. If a venue receives a request for 

exclusion which does not contain all of the necessary 

documentation, or the request is made from a third 

party which is not a gambling help service, then the 

venue is not required to accept the exclusion at that 

point. 

Live Music Australia Grants Program 

We anticipate the seventh round of funding for the 

Live Music Australia Program to be called in the very 

near future. The Live Music Australia Program was 

developed post pandemic to bring more live music 

to Australian communities and provides funding to 

applications that support quality original Australian live 

music that is professionally staged, with a focus on 

small to medium venues. The Australian Government 

has provided a total of $20 million over four years for 

the Live Music Australia program. There will be $2.5 

million funding available in each round. Your venue 

could be eligible to access these grants ranging from 

$5,000 to $100,000. To check your eligibility and to 

apply for funding visit arts.gov.au/funding-and-support/ 

live-music-australia. 

QHA Regional Board Meeting – Hervey Bay 

Thank you to the Hoteliers and QHA Partners who 

attended the QHA Regional Board Meeting at the 

Beach House Hotel Hervey Bay in July. The Regional 

Board Meeting continues to be an integral event on the 

annual calendar for QHA Board Members and key staff 

to visit regions and converse directly with hoteliers to 

understand their challenges and concerns. 


A SPIRITED BUNCH 

BETTER WITH GINGER 

What better remedy for the cold bite of winter than the 

sweetness and warmth of a Ginger Spiced Whiskey. 

Misunderstood Whiskey Co’s Ginger Spiced Whiskey 

has finally arrived in Australia – an easy drinking spirit 

made with honest, quality ingredients and founded by a 

couple of best mates in New Jersey, America. 

JD Recobs and Chris Buglisi have come a long way 

since hand crafting whiskey blends in their mum’s 

kitchens. The pair said they have been best friends since 

they were seven years old and had a passion for whiskey 

ever since graduating college. 

“Although we were fascinated by the delicate process 

that goes into making every bottle, we realised that many 

folks don’t share the same appreciation because they 

find whiskey too harsh, too smoky or too sweet. 

“This is exactly why we set out to create the whiskey 

for everyone – for our friends, for our mums and the 

whiskey that enthusiasts, newbies and even those who 

experience ‘whiskey-phobia’ can share. Our drive to 

create something special and share it with the world has 

been with us long before taking a sip of whiskey. 


A SPIRITED BUNCH 

“We’ve always had the ‘get up and go’ mindset. 

Each of our endeavours taught us the value of 

being different and have carried much influence in 

our lives,” they said. 

When they finally had the opportunity to 

collaborate on a project they both obsessed 

about, whiskey, they worked hard to develop a 

unique, high-quality spirit that was the perfect 

balance between complexity and drinkability. 

After four years of sleepless nights, blending, 

infusing, development and feedback, JD and 

Chris finally bottled their Ginger Spiced Whiskey 

in 2017. 

The pair said they were overwhelmed by the 

whiskey’s positive reception, and immediately 

knew they had something people wanted. 

“It was a very surreal experience. The first few 

months in business was the most tested period 

of time for the brand. We lived, breathed and 

learned the industry day in and day out. We were 

self-distributing in New Jersey which meant we 

were both the sales team and delivery boys. 

“We spent every day going door-to-door 

on our bicycles to have bar managers try 

Misunderstood, sometimes waiting for hours until 

someone showed up. During those few months, 

we realised its true potential in the cocktail world 

and its ability to break traditional whiskey barriers. 

“After three months of hitting the pavement and 

lots of Watermelon Ginger Smashes, we sold 

out of our first batch and started partnering 

with distributors. We weren’t the delivery boys 

anymore,” they said. 

A couple of months ago, Misunderstood’s Ginger 

Spiced Whiskey received a Double-Gold Medal 

and Best Flavoured Whiskey in the Fifty-Best 

tasting competition, and its not hard to see why. 

As a blend of select bourbon and American 

whiskey, the spirit is aged in American oak 

barrels and finished with two types of ginger. 

The refreshingly distinct and smooth taste is akin 

to fresh cut ginger root, silky caramel and light 

toasted oak with hints of ginger snap cookies 

and crème brûlée, making the whiskey a winter 

warmer if ever there was one. 

Above all else, Misunderstood’s Ginger Spiced 

Whiskey is seriously fun, and is made by best 

mates to be enjoyed by best mates. 

“We’ve been building the business glass by glass. 

We’ve met some awesome friends throughout, 

made unforgettable memories and have enjoyed 

every glass of Misunderstood that’s been 

poured,” JD and Chris said. 

Misunderstood is distributed in Australia by 

Southtrade International. Please get in touch with 

your local representative for more infomation. 


TRADE DIRECTORY 

INSURANCE | RISK MANAGEMENT | CONSULTING 

Your trusted advisor, helping you identify your business risks 

and find the right insurance solutions so you can face your 

future with confidence. 

Call: 1800 240 432 

AJG.com/au/qha 

LIVE SPORT IN VENUES 

Foxtel Business delivers the magic of sport to venues – 

bringing people together, entertaining them and contributing 

to a boost in trade. And with over 50 live sports, there’s 

something for everyone. Serve your customers the best 

sporting action with Foxtel. 

P: 1300 761 056 www.foxtel.com.au/venues 

TURBOFAN 

COOK AND HOLD WITH 

ABSOLUTE CONFIDENCE 

MARKET LEADING BRANDS IN EQUIPMENT 

No matter the size, shape or demands placed on your 

business, we have the ability to deliver equipment that is 

functional, adaptable and reliable, Turbofan, Waldorf, Waldorf 

Bold, Cobra, Convotherm, FastFri, Merrychef. 

P: 1300 268 798 E: info@moffat.com.au 

Service department: 1300 264 217 

STODDART 

Stoddart are one of Australia’s leading manufacturers and 

importers of a large range of world leading equipment for 

food service and bar applications. 

Darrin Miller 

P: 0417 867 979 E: dmiller@stoddart.com.au 

stoddart.com.au 

QHA 

MEMBER 

OFFER 


BUPA 

Refer your colleague to your Bupa 

health cover plan and get rewarded 

with a $100 e-gift card*. Plus get 9% 

monthly corporate discount when 

quote ID 2139463. *T&Cs apply. 

Call 1300 662 074, 

E: sales@bupa.com.au 

www.bupa.com.au/corporate/qha 

UNIQUELY CREATIVE IDEAS 

FOR YOUR BUSINESS 

We go above and beyond, whether 

it’s looking at an advertising campaign 

or a promotional concept. We 

develop creative solutions to grow 

your business. 

E: ideas@horseandwater.com.au 

www.horseandwater.com.au 

CITY PROPERTY SERVICES 

Over 25 years of commercial cleaning 

services | Triple certified Quality 

assured | EcoClean Certified using 

environmentally friendly products. 

Get 2 weeks free with any 12 

month contract when mentioning 

this advert. P: 1300 630 636 

citypropertyservices.co

TRADE DIRECTORY 

ADVERTISING & 

PROMOTION 

LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND 

Mullins’ hospitality team has unrivalled experience in the liquor 

and gaming sector, developed over 40 years. From greenfield 

applications and integrated developments to liquor and 

gaming compliance and employment advice - we are your 

one-stop-shop to ensure the best outcomes for your hotel. 

Curt Schatz, Managing Partner | Direct: 07 3224 0230 

Email: cschatz@mullinslawyers.com.au 

mullinslawyers.com.au 

For more information on 

advertising and promoting your 

business in the QHA REVIEW 

contact Simon Cross. 

qhareview@qha.org.au 

or 0413 698 630 

ELECTRICA SOUND & VISION 

Trust the experts in CCTV, alarms 

and digital signage. Get the 

competitive edge with the latest 

Audio Visual equipment, LED screens 

and music systems. Upgrade using 

our easy payment solutions. 

P: 0411 799 914 

darren@electrica.net.au 

www.electrica.net.au 

SCIENTIFIC GAMES 

This new generation of exciting game 

content draws on the strength of 

Scientific Games to create one of 

the most dynamic game libraries 

in the market. 

P: 07 3458 9180 

www.sggaming.com/australia 


QHA PARTNERS & CORPORATE MEMBERS 

QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. THE 

BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES MEMBER 

HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA PARTNER OR 

CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA DEPUTY CHEIF EXECUTIVE ON (07) 3221 6999. 


ACCOUNTING/ TAX 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

HLB Mann Judd - 

Chartered Accountants 

Ph: 07 3001 8800 

hlb.com.au 

Prosperity Advisers QLD 

Ph: 07 3007 1971 

prosperity.com.au 

SW Accountants 

& Advisors 

Ph: 07 3085 0888 

sw-au.com 

Quantaco 

Ph: 02 8346 6000 

quantaco.co 

Clarity Management 

Ph: 3058 9732 

claritymg.com.au 

Hotel Accountants Pty Ltd 

Ph: 07 5560 8988 

hotelaccountants.com.au 

McGrathNicol 

Ph: 07 3333 9800 

mcgrathnicol.com 

ARCHITECTS / REPAIRS 

REFURBISHMENT/ 

RECONSTRUCTION / 

CONSTRUCTION 

Ashley Cooper 

Construction 

Ph: 07 3142 5915 

ashleycooper.com 

BSPN Architecture 

Ph: 07 3851 9100 

bpsn.com.au 

Caughley & Co 

Ph: 0434 549 242 

caughleyco.com.au 

Open Projects 

Ph: 1800 461 421 

openprojects.com.au 

Paynters - Design & 

Construction 

Ph: 07 3368 5500 

paynters.com.au 

Rohrig Constructions 

Ph: 07 3257 4411 

rohrlg.com.au 

Imagination Play 

Ph: 07 3088 6077 

imaginationplay.com.au 

IQ Construct 

Ph: 3667 8202 

iqcontruct.com.au 

Urban Play 

Ph: 07 3256 0554 

urbanplay.com.au 

BEVERAGES 

Accolade Wines 

Ph: 07 3252 7933 

accolade-wines.com 

Brown-Forman 

Australia P/L 

Ph: 07 3010 2000 

brown-forman.com 

Campari Australia Pty Ltd 

Ph: 07 3253 1801 

camparigroup.com.au 

Carlton & United 

Breweries 

Ph: 07 3666 4104 

cub.com.au 

Coca-Cola Europacific 

Partners 

Ph: 13 26 53 

ccamatil.com 

Coopers Brewery 

Ph: 07 3275 3732 

coopers.com.au 

CUB Premium Beverages 

Ph: 07 3666 4104 

cub.com.au 

Diageo 

Ph: 07 3257 0800 

diageo.com 

Diablo Co 

Ph: 0400 696 192 

diabloco.com.au 

Lion 

Ph: 07 3361 7400 

lionco.com 

Liquid Specialty 

Beverages 

Ph: 07 5440 2006 

liquidsb.com.au 

Pernod-Ricard Australia 

Ph: 07 3340 5471 

pernod-ricard.com 

Red Bull Australia 

Ph: 02 9023 2892 

redbull.com.au 

Samuel Smith & Son 

Ph: 07 3373 5777 

samsmith.com 

Southtrade International 

Ph: 07 3085 7418 

southtradeint.com.au 

Treasury Wine Estates 

Ph: 03 9685 8000 

treasurywineestates.com 

Your Mates Brewing Co. 

Ph: 07 5329 4733 


4 Hearts Brewing 

Ph: 07 3281 1004 

admin@4heartsbrewing.com 

www.4heartsbrewing.com 

Heads of Noosa Brewing Co. 

Ph: 0401 399 625 

headsofnoosa.com.au 

BUILDING SUPPLIES 

& SERVICES 

Bunnings 

Ph: 07 3452 5725 

bunnings.com.au 

Urban Play 

Ph: 07 3256 0554 

urbanplay.com.au 

EDUCATION, TRAINING 

& EMPLOYMENT 

Best Security - 

Security & Training 

Ph: 07 3212 8460 

bestsecurlty.net.au 

Find a Chef Pty Ltd 

Ph: 0431 376 689 

findachef.net.au 

Frontier Leadership 

Ph: 0423 097 246 

frontierleadership.edu.au 

Federation Academy 

Ph: 0423 097 246 

federationacademy.edu.au 

Prime Effect 

Ph: 0406 500 171 

primeeffect.com.au 

MEGT 

Ph: 0409 896 503 

megt.com.au 

Owner Manager Program 

Ph: 0437 834 195 

ownermanager.com.au 

Sero Institute 

Ph: 1800 206 010 

seroinstitute.edu.au 

TAFE Queensland 

Ph: 1300 308 233 

tafeqld.edu.au 

Tribe Workforce Solutions 

Ph: 07 3238 0808 

tribeworkforce.com.au 

The Kingsmen 

Ph: 0410 416 655 

thekingsmen.net.au 

Zenith Hospitality Staffing 

Solutions 

Ph: 07 3002 4000 

zenithhospitality.com 

ENERGY GAS/POWER 

BOC Limited 

Ph: 07 3212 4135 

boc.com.au 

TransTasman 

Energy Group 

Ph: 1300 118 834 

tteg.com.au 

Spinifex Energy 

Ph: 0419 108 638 

spinifexenergy.com.au 

Sun Flux Solar Australia 

Pty Ltd 

Ph: 0421 082 828 

sunfluxsolar.com.au 

FINANCES, BANKING, 

INSURANCE & 

INVESTMENTS 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

Commonwealth Bank of 

Australia 

Ph: 0476 824 307 

CommBank.com.au 

Gallagher Insurance 

Brokers 

Brisbane: 07 3367 5000 

Nth QLD: 07 4753 5311 

Toowoomba: 07 4639 7102 

ajg.com.au 

Shift 

Ph: 0498 137 007 

shift.com.au 

Green Finance Group 

Ph: 0457 883 700 

greenfinancegroup. 

com.au 

Waratah Debt Capital 

Ph: 0448 681 783 

waratahmanagement. 

com.au 

Westpac Banking 

Corporation 

Ph: 0438 701 195 

westpac.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

BUPA - health insurance 

Ph: 134135 

(quote ID 2139463) 

bupa.com.au 

CTB & Co (Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 

Marmalade 

Ph: 0407 040 733 

withmarmalade.com.au 

Trinitas Australia Pty Ltd 

Ph: 1300 836 025 

trinitas3.com.au 

FOOD & ASSOCIATED 

BUSINESSES 

Bidfood Australia Limited 

Ph: 0434 939 134 

bidfood.com.au 

PFD Food Services 

Ph: 131 733 

pfdfoods.com.au 

Simon George and Sons 

Ph: 07 3717 1400 

simongeorge.com.au 

CTB & Co 

(Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 

Food and Agribusiness 

Network 

Ph: 0419 651 157 

foodagribusiness.org.au 

The Entertainment Group of 

Australia Pty Ltd 

Ph: 0413 035 482 

entertainment.com.au 

FURNITURE SUPPLY 

Table Top Innovations 

Ph: 07 5532 7191 

tabletopinnovations.com.au 

SlumberCorp 

Ph: 07 3892 7477 

slumbercorp.com.au 

GAMING AND RACING 

Ainsworth Game 

Technology P/L 

Ph: 07 3209 6210 

ainsworth.com.au 

Aristocrat Leisure 

Industries 

Ph: 07 3727 1600 

aristocrat.com.au 

IGT 

Ph: 07 3890 5622 

igt.com.au 

Konami Australia 

Ph: 02 9666 3111 

konamiaustralia.com.au 

Light & Wonder 

Ph: 02 9773 0299 

explore.lnw.com 

MAX 

Ph: 0436 839 857 

max.com.au 

Odyssey Gaming Services 

Ph: 07 3087 3300 

odysseygaming.com


PVS Australia Pty Ltd 

Ph: 03 8671 1900 

pvsoz.com.au 

Simtech 

Ph: 07 5596 6993 

simtechcreations.com 

Keno 

(The Lottery Corporation) 

Ph: 07 3001 9300 

thelotterycorporation.com 

TAB 

Ph: 1800 823 888 

tab.com.au 

UTOPIA Gaming Systems 

Ph: 1800 200 201 

utopiagaming.com.au 

HOSPITALITY 

CONSULTANTS 

AHS Hospitality 

Ph: 07 5512 6143 

ahshospitality.com.au 

DASK Entertainment 

Group Pty Ltd 

Ph: 0452 640 418 

daskentertainment.com.au 

Pro Score - Sporting 

Promotions 

Ph: 0431 366 800 

proscore.com.au 

Rooks Entertainment 

Ph: 07 4068 8633 

rooks-entertainment.com.au 

HOTEL & BAR SUPPLIES 

BOC Limited - Gas/ 

Reticulation Supply 

Ph: 07 3212 4322 

boc.com.au 

Reward Hospitality 

Ph: 07 3341 5929 

rewardhospitality.com.au 

Stoddart 

Ph: 0437 576 447 

stoddart.com.au 

Hunter Industrials 

(QLD) Pty Ltd 

Ph: 07 3054 1039 

huntind.com.au 

HOTEL BROKERS / 

REAL ESTATE / 

PROPERTY VALUERS 

QHA PLATINUM PARTNERS 

QHA DIAMOND PARTNERS 

DNS Specialist Services 

Ph: 0433 906 809 

dnsspecialistservices.com.au 

DWS Hospitality Specialists 

Ph: 07 3878 9355 

dws.net 

Lighthouse Safety & 

Compliance 

Ph: 0422 669 631 

lighthousesafety.com.au 

Logic Hospitality 

Ph: 07 5520 3957 

logichospitality.com.au 

Morph Consulting Services 

Ph: 0438 758 847 

morph-consulting.com 

Off Market Hotels 

Chris Cameron 

Ph: 0477 271 875 

offmarkethotels.com.au 

Power Jeffrey & Co - 

Hotel Brokers 

Ph: 07 3832 6000 

powerjeffrey.com.au 

CRE Brokers 

Ph: 07 5371 0165 

crebrokers.com 

HTL Property 

Ph: 02 8016 3810 

htlproperty.com.au 

JLL 

Ph: 07 3231 1311 

jll.com.au 

QHA GOLD PARTNERS 

Nuvho 

Ph: 07 3357 9951 

nuvho.com 

Professional Hospitality 

Ph: 07 3160 8132 

professionalhospitality. 

com.au 

Prostaff Events Pty Ltd 

prostaffevents.com.au 

HOTEL ENTERTAINMENT 

Foxtel Business 

Ph: 1300 790 182 

foxtel.com.au/venues 

LEGAL 

Mullins 

Ph: (07) 3224 0222 

mullinslawyers.com.au 

Holding Redlich 

Ph: 07 3135 0500 

holdingredlich.com 

HopgoodGanim Lawyers 

Ph: 0419 762 469 

hopgoodganim.com.au 

K&L Gates 

Ph: 0416 131 543 

klgates.com 

BDO Australia 

BSV 

CashZone 

Daily Press 

H&L Australia 

QHA SILVER PARTNERS 

Off Market Hotels 

Prosperity 

Advisers QLD 

PVS Australia 

Simon George & Sons 

Tanda 

Trans Tasman 

Energy Group 

UTOPIA Gaming 

Systems 

Your Mates Brewing 

Company 

Sky Channel 

Ph: 07 3228 6344 

Freecall: 1800 251 710 

skychannel.com.au 

Stan Sport 

Ph: 0416 208 417 

stan.com.au/sport/venues 

Nightlife - Music & Video 

Freecall: 1800 679 748 

nightlife.com.au 

LIQUOR 

BUYING GROUPS 

Bottlemart 

Ph: 1300 733 504 

bottlemart.com.au 

Independent Liquor 

Group 

Ph: 07 3713 2751 

ilg.com.au 

Liquor Legends 

Ph: 07 3107 7422 

liquorlegends.com.au 

Best Security 

BOC Limited 

BSPN Architecture 

Caughley and Co 

Chewzie Table 

Ordering 

Coopers Brewery 

Command 51 

Diablo Co 

Grayza 

Green Finance Group 

HLB Mann Judd 

QHA BRONZE PARTNERS 

Liquid Specialty 

Beverages 

MSL Solutions 

Odyssey Gaming 

Services 

Open Projects Group 

Operandio Pty Ltd 

Paynters 

Platypus Print 

Packaging 

Power Jeffrey and 

Company 

Quantaco 

Rohrig Constructions 

Red Bull Australia 

Secure Access I.T. 

Shift 

Simtech 

Southtrade 

International 

Stan Sport 

SW Accountants 

& Advisors 

Waratah Debt Capital 



APPROVED 

MANAGER’S 

LICENCE 

RESPONSIBLE MANAGEMENT 

OF LICENSED VENUES 

TRAINING 

“HONESTLY THE BEST TRAINING 

SESSION! FUN AND LIGHT-HEARTED 

WHILE BEING VERY INFORMATIVE AND 

KNOWLEDGEABLE. THANKS, QHA.” 

LIQUOR 

WHOLESALE GROUPS 

ALM (Australian Liquor 

Marketers) 

Brisbane: 07 3489 3600 

Townsville: 07 4799 4022 

Cairns: 07 4041 6070 

almliquor.com.au 

Your Mates Brewing Co. 

Ph: 07 5329 4733 


4 Hearts Brewing Co. 

Ph: 0428 236 436 

4heartsbrewing.com 

MEDIA / MARKETING 

Daily Press 

Ph: 0412 224 969 

dailypress.com.au 

POINT OF SALE / 

PAYMENTS 

CashZone 

Ph: 0466 148 752 

cashzoneatm.com.au 

H&L Australia Pty Ltd 

Ph: 0407 975 411 

hlaustralia.com.au 

MSL Solutions 

Ph: 0448 134 625 

mslsolutions.com 

Future Business Technology 

Group 

Ph: 1300 706 155 

fgtgroup.com.au 

Hikvision Digital Technology 

Ph: 1300 976 305 

hikvision.com 

Lotus Commercial Pty Ltd 

Ph: 1300 653 536 

lotusfilters.com.au 

Luxxe Outsourced Hotel 

Services 

Ph: 03 8761 9156 

luxxe.com.au 

Security Registers 

Ph: 0452 363 166 

securityregisters.com.au 

Tru Security Services 

Ph: 0452 377 662 

trusecurity.com.au 

SUPERANNUATION 

HOSTPLUS 

Ph: 1300 467 875 

hostplus.com.au 

TECHNOLOGICAL 

PRODUCTS & SERVICES 

BSV 

Ph: 1300 244 727 

bigscreenvideo.com.au 

onPlatinum ICT 

Ph: 0402 281 561 

onplatinum.com.au 

Security Registers 

Ph: 0452 363 166 

securityregisters.com.au 

Smart Parking Limited 

Ph: 0421 155 972 

smartparking.com 

UrPay Technologies 

Ph: 0499 887 577 

urpay.com.au 

Vix Vizion Pty Ltd 

Ph: 0413 026 918 

vixvizion.com 

Whats Doing App 

Ph: 0404 561 895 

whatsdoingapp.com 

TRANSPORT 

A.P. Eagers Limited 

Ph: 07 3109 6731 

apeagers.com.au 

OTHER COURSES OFFERED: 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

Chewzie Table Ordering 

Ph: 1300 243 994 

chewzie.me 

Online RSA/RSG Training 

Gaming Nominee Training 

Employment Relations Training 

Employment Relations Webinar 

Bepoz Retail Solutions 

Ph: 1300 023 769 

bepoz.com.au 

Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

Grayza 

Ph: 1300 944 131 

grayza.com 

Operandio Pty Ltd 

Ph: 0422 398 294 

operandio.com 

Responsible Management of Licensed Venues 

Training is a mandatory training requirement 

for those applying for a liquor licence, and 

applicants for an Approved Manager’s Licence. 

Training is offered face to face at regional 

centres throughout Queensland. 

Idealpos Solutions Pty Ltd 

Ph: 1300 944 117 

mark.beeley@idealpos. 

com.au 

MyVenue Pty Ltd 

Ph: 0447 129 873 

myvenue.com/pubs-cafes-bars 

UrPay 

Ph: 0499 887 577 

urpay.com.au 

PRINTING / PACKAGING 

Secure Access I.T. 

Ph: 1300 880 565 

secureaccess.com.au 

Tanda 

Ph: 1300 859 117 

tanda.co 

BK Electronics 

Ph: 0431 509 409 

bkelectronics.com.au 

Cherry Hub Pty Ltd 

Ph: 0409 548 276 

cherryhub.com.au 

For more information please contact the 

QHA Training Centre 

Ph: 07 3221 6999 Fax: 07 3221 6649 

Email: training@qha.org.au 

Web: www.qha.org.au 

Platypus Print Packaging 

Ph 07 3352 0300 

platys.com.au 

SECURITY / CLEANING 

Best Security 

Ph: 07 3212 8460 

bestsecurity.net.au 

Command 51 

Ph: 0437 368 352 

command51.com.au 

CMBM Facility Services 

Ph: 07 3391 1040 / 

Ph: 0419 708 715 

cmbm.com.au 

Hikvision Digital Technology 

Ph: 1300 976 305 

hikvision.com 

IDU Technologies Pty Ltd 

mitch@idu-identification.com 

idu-identification.com 

Jands 

Ph: 0408 506 620 

jands.com.au 

JB Hi-Fi Commercial 

Division 

Ph: 07 3360 9925 

jbhifi.com.au 

Mr Yum 

Ph: 0448 504 121 

mryum.com.au

GAMING 

TECHNOLOGY 

HOSPITALITY 

The best new and innovative gaming machines, 

commercial kitchen equipment, point-of-sale 

systems, paging and communication devices, waste 

management solutions, venue design and 

construction providers, furniture and flooring, food 

and beverage, entertainment, uniforms and more, are 

found at the Australasian Gaming Expo (AGE). 

AGE is the cornerstone of the Australian gaming and 

hospitality industry. It's where gaming, technology, 

and hospitality meet. 

15-17 AUGUST 2023 

ICC SYDNEY 

w w w . a u s t g a m i n g e x p o . c o m 

FREE ENTRY | TRADE ONLY

QHA-Review_August_Digital

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