QHA-Review_August_Digital

Victoria Thomson OLGR
COMPLIANCE PRIORITIES
The Office of Liquor and Gaming Regulation (OLGR)
has released its Proactive Compliance Plan 2023-24,
setting out its compliance priorities for this financial
year.
The plan is a shared resource created to help
licensees and the government work together to drive
improvements and protect patrons. Nine key priority
areas will be a focus over the next 12 months.
The compliance priorities include safer gambling
measures, women’s safety, the implementation of the
national online wagering framework, the protection
of minors and a focus on the responsible service of
alcohol.
OLGR will continue to work with licensees to ensure
they are meeting their obligations while better
protecting Queenslanders from gambling and liquor
harm and violence.
OLGR Executive Director Anthony Crack said
publishing the Proactive Compliance Plan’s priorities
allows licensees to work with OLGR to drive
improvements and address harm collaboratively.
“Our annual proactive compliance plan is developed
using data, intelligence and analysis to identify priority
areas and outline the types of locations, situations,
events, licensees and activities that will be the main
focus of our compliance activities over the coming
year.
“OLGR’s escalation-based compliance model
contains a range of activities from industry education
to enforcement action. This may depend on the
significance of matters identified, a venue’s general
level of risk and attitude to compliance.
“This strategic approach ensures we focus our
efforts where they are most needed, striking a
balance between minimising harm to customers and
communities, and allowing licensees and the economy
to prosper,” he said.
OLGR will continue to work with licensees to ensure
they are meeting their obligations to reduce and
minimise the harmful effects of alcohol and gambling,
while better protecting Queenslanders from gambling
and liquor harm without creating unnecessary
impediments to economic growth.
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