QHA-Review_July_digital

q u e e n s l a n d h o T E L S a s s o c i a t i o n 

j u l y 2 0 2 3 e d i t i o n 

QHA 

FOR EXCELLENCE 

2023 

Celebrating 

the best in the business

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Jinny Dinh, Hotel industry Rising Star winner and 

Bernie Hogan, chief executive of the QHA 

BEYOND 2032 

...MANY OF 

WHOM WERE 

RISING STARS AT 

THE VERY FIRST 

EVENT AND HAVE 

NOW BECOME 

THE LEADING 

HOTELIERS OF 

TODAY. 

First up this month, I must congratulate all of the outstanding members that nominated 

for the 2023 Awards for Excellence. At our Awards Gala in June we saw over 1400 

members come together to celebrate the very best Queensland has to offer. This event 

marked the 30th year since the inception of the awards, and it is a true testament to 

the longevity of the industry to see so many familiar faces, many of whom were rising 

stars at the very first event and have now become the leading hoteliers of today. 

With incredibly tough competition, we recognised Tracy Hatch of the Wellshot Hotel, 

Ilfracombe as the Hotelier of the Year, The Langham Gold Coast as the Best Overall 

Accommodation Hotel, The Rix Hotel from Charters Towers as the Best Overall Hotel 

Regional and The Prince Consort as the Best Overall Hotel Metropolitan. We could not 

have asked for a more diverse group of members celebrated as leaders in our industry. 

This got me thinking about the upcoming Olympic and Paralympic Games in 2032. 

So much focus and conversation is centred upon the games. What I believe we are 

missing however is a greater vision beyond this event. 

It occurs to me that we need to change our focus. While there is incredible 

opportunities for members across the state as we welcome the world for a few weeks 

in 2032, the opportunities beyond this date are just as important. Queensland has a 

rare opportunity to establish a reputation for tourism and hospitality excellence that will 

last well beyond the few weeks of the games. 

Between now and 2032, many government programs will be looking to build 

infrastructure, support business development, attract new investment and train staff. 

As an industry, I would like to think that we can move beyond short-term pork-barrelling 

and set up our state for long term prosperity. It will take every member to achieve this. 

If a project is suggested, we should not automatically dismiss it or limit it to current 

needs. Imagine what will be needed if our tourism numbers double or triple – not for 

just a week, but for years. These are the kinds of big picture thinkers that our industry 

needs. We have them, as we saw at the Awards for Excellence. It is not a 9-year sprint 

but a marathon that needs to last beyond our lifetime. 

BERNIE HOGAN 

QHA CHIEF EXECUTIVE/EDITOR 

QHA REVIEW | 3

q u e e n s l a n d h o T E L S a s s o c i a t i o n 

j u l y 2 0 2 3 e d i t i o n 

o u r c o v e r : 


Celebrating 

the best in the business 


2023 

Tracy Hatch, 

Hotelier of the Year 

winner for the 2023 

QHA Awards for 

Excellence 

3 EDITOR’S LETTER 

7 CONTRIBUTORS 

j u l y 2 0 2 3 e d i t i o n 


Level 14, 270 Adelaide Street 

Brisbane, Queensland 4000 

GPO Box 343 

Brisbane, Queensland 4001 

Phone: 07 3221 6999 

1800 177 594 

Fax: 07 3221 6649 

Web: www.qha.org.au 

Email: info@qha.org.au 

Office Hours 

8.30am – 5.00pm Monday to Friday 

President 

Mr Richard Deery 

Senior Vice President 

Mr Matthew Coorey 

Vice Presidents 

Mr Brad Fitzgibbons 

Ms Mel Tait 

Mr Sam Ingham-Myers 

Secretary/Treasurer 

Ms Rachel Johnson 

Chief Executive and Editor 

Mr Bernie Hogan 

www.qha.org.au 

6 AWARDS FOR EXCELLENCE 

WINNERS FROM THE NIGHT 

12 NEWS 

22 FEATURE 

MICHAEL JOHNSON 

30 INSIGHTS 

THE CAXTON 

44 TOP DROP 

46 CRAFTY BUNCH 

4 HEARTS 

54 SPIRITED BUNCH 

NIL DESPERANDUM 

58 SHOWCASE 

AGE 2023 

62 TRADE DIRECTORY 

64 PARTNERS & CORPORATE MEMBERS 

QHA REVIEW | 4 

QHA REVIEW is published by the Queensland 

Hotels Association ABN 54 878 166 941. 

All information is correct at time of going to press. 

The publishers cannot accept responsibility for 

errors in articles or advertisements, or unsolicited 

manuscripts, photographs or illustrations. 

The opinions and words of the authors do not 

necessarily represent those of the publisher. All 

rights reserved. Reproduction in part or whole is 

strictly prohibited without prior permission. 

EDITORIAL & ADVERTISING 

For all editorial and advertising queries: 

Simon Cross 0413 698 630 

qhareview@qha.org.au

DAMIAN STEELE 

QHA Deputy Chief 

Executive 

A hospitality industry 

professional with over 

30 years’ experience 

in liquor, gaming and 

operations. Damian 

has a strong focus 

on compliance and 

legislation. 

THERESE KELLY 

QHA Training Manager 

An experienced VET 

sector professional, 

Therese manages 

the QHA Training 

department and is 

responsible for the 

development and 

delivery of quality training 

for QHA members and 

other hospitality venues. 

PAUL ST JOHN-WOOD 

QHA Membership 

Officer 

Paul is the face of the 

Association to many 

QHA members as he 

travels the length and 

breadth of the state 

visiting, advising and 

assisting publicans. 

CURT SCHATZ 

Managing Partner, 

Mullins 

With over 30 years’ 

experience in property, 

liquor and gaming law, 

Curt is recognised 

as a leader in this 

field. He advises pub, 

club, nightclub, 

restaurant, resort and 

accommodation venue 

owners and operators. 

THE HON YVETTE D’ATH 

Attorney-General 

and Minister for 

Justice and Minister 

for the Prevention of 

Domestic and Family 

Violence 

Yvette D’Ath is a 

Labor member of the 

Legislative Assembly 

of Queensland 

representing the seat of 

Redcliffe. 

VICTORIA THOMSON 

Commissioner for 

Office of Liquor and 

Gaming Regulation 

Queensland 

Victoria is responsible 

for the regulatory policy 

and strategic direction 

of product safety, 

licensing, compliance 

and enforcement 

activitiestoprotect market 

integrity and keep 

Queenslanders safe. 

TANA THORPE 

Employment 

Relations Advisor 

Tana utilises her 

experience at the 

QHA and previous 

advisory roles to assist 

businesses with all 

aspects of employment 

relations. 

TOM FITZGERALD 

Accommodation 

Membership 

Services Officer 

Tom will act as 

your conduit to 

accommodation 

information and QHA 

services, and is an 

experienced professional 

who grew up living and 

working in the hospitality 

industry as part of a 

hotel-owning family. 


NEWS QHA AWARDS FOR EXCELLENCE 2023 


AWARDS 


2023 


QHA AWARDS FOR EXCELLENCE NEWS 2023 

The 2023 QHA Awards for Excellence Gala 

Presentation Evening celebrated nearly 300 finalists 

across 45 award categories, showcasing the remarkable 

accomplishments of Queensland’s hotels. The evening 

was attended by more than 1,400 guests as we took a 

trip down memory lane celebrating the 30th year of the 

Awards for Excellence program. 

Tracy Hatch from the Wellshot Hotel in Ilfracombe was 

named Hotelier of the Year, thanks to her commitment 

to her local community and tireless efforts in supporting 

her local region. The Prince Consort Hotel in Brisbane’s 

Fortitude Valley took the title of Hotel of the Year – 

Metropolitan Division, while The Rix Hotel in Charters 

Towers took out the Hotel of the Year award for the 

Regional Division. In the Accommodation Division, The 

Langham Gold Coast took out the top honours as Hotel 

of the Year – Accommodation. 

Thank you to our Platinum Partners, ALM, Aristocrat, 

Carlton & United Breweries, Hostplus, IGT, Keno, 

Lion and TAB for their continued support of the QHA 

Awards for Excellence program. Thank-you also to our 

beverage partners, Coca Cola Europacific Partners, 

CUB Premium Beverages, Diageo, Accolade Wines, 

Brown-Forman, Campari, Pernod-Ricard, Treasury Wine 

Estates and Yalumba, for keeping guests well hydrated 

throughout the evening. 


QHA AWARDS FOR EXCELLENCE 2023 

Congratulations 

TO OUR WINNERS 

Hall of Fame 

The Shamrock Hotel - Mackay 

Front of House Employee of the 

Year - General Division 

Lucas Eckersley - Howard Smith 

Wharves 

Front of House Employee of the 

Year - Accommodation Division 

Sasha Konnor - Hotel X 

Employee Excellence in Service 

Bianca Melville - QT Gold Coast 

Chef of the Year 

Adam Lane - QT Gold Coast 

Best Hotel Bar General Division 

– Regional 

The Rix Hotel 

Best Hotel Bar General Division 

- Metropolitan 

The Calamvale Hotel 

Best Hotel Bar - Accommodation 

Division 

Iris Rooftop - Hotel X 

Best Draught Beer 

The Osbourne Hotel 

Best Retail Liquor Outlet 

Harry Brown - Eatons Hill Hotel 

Best Detached Bottleshop 

Bottlemart Boondall Sue's 

Korner - The Full Moon Hotel on 

Bramble Bay 

Outstanding Achievement in 

Training 

Howard Smith Wharves 

Responsible Service - 

Gaming 

The Prince Consort 

Hotel 

Responsible 

Service - Alcohol 

The Alliance Hotel 

Best Gaming Venue Regional 

Porters Plainland Hotel 

Best Gaming Venue 

Metropolitan 

Shearers Arms 

Tavern 

Best Late Night 

Venue 

Hey Chica!

QHA AWARDS FOR EXCELLENCE 2023

QHA AWARDS FOR EXCELLENCE 2023

QHA AWARDS FOR EXCELLENCE 2023 

Congratulations 

TO OUR WINNERS 

Best Entertainment Venue 

Sandstone Point Hotel 

Best Redeveloped Hotel - 

Accommodation Division 

Hotel Indigo Brisbane City Centre 

Best Redeveloped Hotel - General 

Division 

The Jubilee Hotel 

Best Hotel or Pub Style 

Accommodation 

The Mucka Pub 

Best Mid-Range Accommodation 

BIG4 Sandstone Point Holiday 

Resort 

Best Suite/Apartment Hotel 

The Langham, Gold Coast 

Best Superior Accommodation 

Hotel Indigo Brisbane City Centre 

Best Deluxe Accommodation 


Best Bistro - Regional 

Lighthouse Hotel 

Best Bistro - Metropolitan 

The Calamvale Hotel 

Best Family Dining 

Logan Village Hotel 

Best Restaurant General Division - 

Regional 

Beast and Barrel - The Rix Hotel 

Best Restaurant General Division - 

Metropolitan 

Stanley - Howard Smith Wharves 

Best Restaurant - Accommodation 

Division 

Yamagen - QT Gold Coast 

Best Marketed Hotel - General 

Division 

Maggie May Supperclub 

Best Marketed Hotel - 

Accommodation Division 


Best Meeting & Events Venue 

QT Gold Coast 

Best Outdoor Non-Enclosed Facility 

Seaview Hotel 

Best Environmental & Energy 

Efficiency Practise 

Scenic Rim Brewery and Cafe 

Best Sporting Entertainment Venue 

Burleigh Town Hotel 

Best TAB Licenced Venue 

The Caxton Hotel 

Keno Outstanding Community 

Service & Achievement 

The Prince Consort Hotel 

Hotel Industry Rising Star 

Jinny Dinh - Meriton Suites 

Best Hotel Group Operator 

Comiskey Group 

Overall Hotel of the Year - 

Accommodation 


Overall Hotel of the Year - Regional 

The Rix Hotel 

Overall Hotel of the Year - 

Metropolitan 

The Prince Consort Hotel 

Hotelier of the Year 

Tracy Hatch

NEWS 

REACHING OUT 

IN A TIME WHERE MENTAL HEALTH IS AT THE FOREFRONT OF THE AUSTRALIAN HOSPITALITY INDUSTRY, EMERGING 

TECHNOLOGY SUCH AS OK2PLAY? IS A SIMPLE AND EFFECTIVE OPTION FOR HELPING PEOPLE IN NEED. 


In acknowledgement of Gambling Harm Awareness 

Week, we thought it appropriate to shine a light on a 

product helping to create safer gambling experiences 

in venues across Queensland. 

OK2PLAY? is the leading player protection platform for 

the hospitality industry, and asks gamblers to confirm 

if they are okay to play in a discreet and seamless 

manner before they start gambling. Built by Australian 

tech company GPT, the technology was developed 

as a pathway for venue patrons to ask for assistance 

while also increasing the response speed of staff. 

The program prompts individuals to respond to the 

question ‘OK2PLAY?’ at various points in a hospitality 

location with gaming machines. While the patrons 

who respond ‘yes’ will have a relatively unchanged 

experience, for those feeling susceptible or uncertain, 

the technology triggers a private in-venue response 

from staff to assist, which will then allow the individuals 

to be linked with support services. 

CEO of OK2PLAY?, Bryan Te Wani, said the simple 

and effective technology bypasses all of the barriers 

society may put up for people seeking help. 

“The anonymity of technology means people don’t 

have to consider who they might ask, what they will 

say or what that person might think if they approach 

them for help. 

“It removes all those hurdles to capture patrons in 

action and prompt them to stop for a moment and 

consider, ‘Am I really okay to do this right now?’,” he 

said. 

Many venues throughout Queensland and New South 

Wales have embraced OK2PLAY?, with launches 

further planned in other venues and hotels over the 

coming months. In addition to protecting the people 

that need it in a respectful way, the technology also 

provides venues with staff protection, as the platform 

acts as the first level of detection for identifying at-risk 

individuals. 

Bryan said most importantly, the platform helps bring 

people together and allows those seeking help to have 

a human-to-human connection. 

“If a patron is no longer enjoying the experience and is 

struggling in that moment, venues should provide an 

exceptional level of care for these individuals and take 

their responsibility seriously, for the patron, the staff 

and the community. 

“What OK2PLAY? provides is a tool for protecting 

players while also protecting staff who have previously 

been responsible for the incredibly difficult task of 

recognising vulnerable patrons,” he said.

NEWS 

Bernie Hogan, chief executive of the 

QHA with Paul Carew, CEO of Tabcorp 

STAYING STRONG 

NEW TABCORP AND QHA AGREEMENT WILL CONTINUE 

DELIVERING EXCELLENCE FOR QUEENSLAND PUBS AND HOTELS. 


The ink is fresh on a new Partnership Agreement 

between Tabcorp and the Queensland Hotels 

Association (QHA). The agreement cements Tabcorp’s 

three flagship brands, TAB, MAX and SKY, as 

Diamond Partners of the QHA for the next two years. 

This agreement also reaffirms TAB’s position as the 

exclusive wagering partner and sponsor to QHA. CEO 

of Tabcorp, Paul Carew, said it is a position which 

Tabcorp is very proud to maintain. 

“We have cultivated a strong and enduring partnership 

over the years, and now, we are thrilled to seize this 

opportunity to extend our support, opening up new 

avenues for innovation and mutual benefit for both 

Tabcorp, the QHA and its members,” he said. 

Chief executive of the QHA, Bernie Hogan, the 

QHA is always seeking to obtain the best operating 

environment for their members and patrons. 

“As the Tabcorp brands have been strong partners for 

many years, we were delighted to continue to work 

with them to improve the offering right across our state 

for members and patrons. We look forward to working 

with Tabcorp over the next two years to continue to 

improve the in-venue and digital experience across 

media, wagering and gaming offerings,” he said. 

This agreement is a continuation of a long running and 

fruitful partnership between Tabcorp and the QHA. 

Most recently, this partnership delivered significant 

savings to the network, with TAB committing to fully 

rebate the cost of SKY Racing subscription fees for 

QHA members who are exclusive TAB venues.

EXCLUSIVE NEWS 

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THE TAB APP IS EVEN 

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Venue Mode available on the TAB app in operating TAB Venues, Agencies and selected Racecourses. 


CHANCES ARE YOU’RE ABOUT TO LOSE. 

For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au

NEWS 

HEADING NORTH 

FOR THE VERY FIRST TIME, THE PUB LEADERS 

SUMMIT IS TRAVELLING TO QUEENSLAND AND 

BEING HELD AT ONE OF THE MOST REVERED 

HOTELS IN AUSTRALIA – EATONS HILL HOTEL AND 

ACCOMMODATION. 


The conference and expo is a highly regarded 

event for Australia’s leading pub operators and 

senior managers, and is usually held in Sydney and 

Melbourne. Now in its seventh year, the summit will be 

coming to the Sunshine State and hosted in the halls 

of The Comiskey Group’s award-winning venue from 

24 to 25 July. 

Established in 2016 and organised by Australian 

Hotelier magazine, the Pub Leaders Summit shines 

a light on the best practices and new trends in the 

industry while delivering ideas and inspiration to help 

publicans grow their business. 

This year the expo is being held over two days instead 

of one, with an optional half-day study tour of some 

of Brisbane’s most successful pubs being added 

to the itinerary. The tour has been put in place to 

inspire and provide networking opportunities for those 

participating in addition to giving visitors a look into 

how some of Australia’s industry leading publicans are 

running their venues. 

In addition to the tour, panels, presentations and 

conferences are also going to be centre stage and 

directly influenced by the topics needing the most 

attention in the industry, such current economic 

conditions, gaming regulations, food and beverage, 

staffing shortages and data and loyalty systems. 

The event will feature many of the industry’s leading 

speakers and influencers, from operators and 

regulators to publicans, suppliers and brewers. 

Some notable panellists and presenters include chief 

experience officer of Australian Venue Co., Marianne 

Mewett, interim managing director of ALH Hotels, Paul 

Watson, managing director of Hastings People, Luke 

Butler and QHA’s very own chief executive, Bernie 

Hogan. 

The summit is wrapped up with beers and a 

networking session for an opportunity to catch up with 

friends old and new in the industry. 

Information on the 2023 Pub Leaders Summit, 

including tickets and an overview of the program, can 

be found on the event’s website: 

publeaders.com.au.

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NEWS 

THE SOUTHERN HOTEL’S NEW TERRACE VENUE 

OFFERS A STYLISH OUTDOOR ALTERNATIVE 

IT’S A CHILLY DAY UP ON THE RANGE BUT A ROARING FIRE IS KEEPING THE SOUTHERN HOTEL’S NEW TERRACE 

ADDITION COSY AND CONVIVIAL. 


The Terrace opened in October last year along 

with fully upgraded toilet facilities and a renovated 

sports bar at the beloved family-owned Toowoomba 

establishment. 

Owner of the Southern Hotel, Richard Bowly, said off 

the back of Covid, he knew people were looking for 

more outdoor area options with fresh air and plenty of 

light. 

“We wanted to create a space that would be warm in 

winter, cool in summer and was really stylish. 

“Our guiding principle for The Terrace was that it 

would be attractive to and comfortable for our female 

patrons. 

“Our women customers are particularly discerning and 

appreciative of details. So I told our interior designer, 

Elena Harris, that I wanted it to be the kind of space 

she would walk into and go ‘wow’,” he said. 

Food is a key part of the ‘wow’ factor, and the bar is 

serving 1500 meals a week – almost on par with the 

restaurant. 

“We have eight different nationalities working in our 

kitchen, so we offer food that reflects that terrific 

diversity including Indian, Vietnamese and Sri Lankan. 

“If you can make an area work with food, then it’s 

sustainable. People aren’t just coming for a drink, 

they’re coming for a meal and to enjoy the outdoor 

atmosphere,” Richard said. 

Five big screens mean customers never miss their 

favourite sporting events, and regular musical duos 

and solo acts are popular. But on a winter’s afternoon, 

the open fireplace is the biggest drawcard. 

“Everyone loves the combination of outdoor ambience 

and a roaring fire,” Richard said. 

Richard Bowly is a long-time member of LMG, and 

owns four Bottlemart shops along with the Southern 

Hotel. 

“LMG set the industry standard. They are incredibly 

strong on merchandising and keeping up with retail 

trends and very good at helping to make us profitable. 

“The digital solutions they’ve implemented have made 

a huge difference and I’m really excited about the 

loyalty system LMG will be rolling out later this year,” 

Richard said. 

Visit The Terrace at The Southern Hotel, 839 Ruthven 

Street, Kearneys Spring, Queensland.

NEWS 


LATEST & GREATEST 

Bernie Hogan, chief executive of the QHA with Richard Barker, general manager of Braille House 

FEEL THE LOVE 

FOR 126 YEARS THE BRAILLE HOUSE HAS HELD TRUE TO ITS MISSION OF EMPOWERING PEOPLE OF ALL AGES WHO 

ARE BLIND OR HAVE LOW VISION. NOW, THE ASSOCIATION IS WORKING WITH THE QHA TO HELP MAKE THE HOTEL 

INDUSTRY A MORE INCLUSIVE PLACE. 


Braille House has a long and positive history with the 

Queensland community, and first worked with the QHA 

through a joint initiative during that memorable time 

when everyone had to scan QR codes before entering 

a venue. 

The project aimed to improve inclusivity for blind and 

low vision patrons in member venues throughout 

Queensland, and made QR codes more accessible 

for disadvantaged people who could scan them 

independently due to the simple addition of a raised, 

clear sticker. 

Richard Barker, general manager of Braille House, 

said approximately 900 QHA hospitality and tourism 

accommodation venues across Queensland had taken 

advantage of this initiative, however there are many 

ways that the association can help the hotel industry. 

“A significant way is by producing menus in large print 

and braille. People who are blind or have low vision go 

out for a drink and a meal the same as everyone else, 

so it makes sense to have a menu on hand that they 

can read independently. This is also a great way for 

hotels to demonstrate to their patrons that they value 

accessibility and inclusion. 

“We know that QHA and its members are committed 

to providing exceptional experiences for their patrons, 

and we also recognise that good intentions need the 

support of organisations like Braille House. We will 

always be here to assist QHA members,” he said. 

Of course, Braille House’s amazing work goes beyond 

the hotel industry. In Australia, less than 5% of reading 

material is produced in alternate format such as braille, 

meaning for every 100 books a sighted person has 

access to, a blind person has access to less than five.

LATEST & GREATEST 

Richard said Braille House recognises that, and 

understands through the power of literacy, braille 

supports blind and low vision people to live 

independently, attain their desired level of education, 

increase their opportunities for employment and 

interact with their communities. 

“In providing the tools to be literate, we are 

empowering blind and low vision learners, because 

recent research also indicates braille literacy is uniquely 

associated with well-being and self-esteem among 

legally blind adults. Participants who learned braille 

early in childhood reported the highest wellbeing levels. 

“People who are blind or have low vision deserve 

to have the same access as their peers to quality 

literature. Can you just imagine being the child that 

doesn’t get to read Dr Suess or Harry Potter because 

it isn’t available in braille? Here, we are striving to 

narrow the void and increase the availability of literature 

in alternate formats, and it’s heartening to know that 

our work matters and makes a difference,” he said. 

Braille House found its core purpose all the way back 

in 1897, when a group of seven ladies in Queensland 

met after realising there were many children in the 

colony of Brisbane who were blind and had no books 

to read. 

After Lady Lamington, the wife of Queensland’s 

eighth governor, attended the second meeting and 

agreed to be the group’s patron, the women made a 

commitment to learn braille and produce twelve books 

each, which were then displayed at an 1897 exhibition 

before being gifted to the children. 

Richard said the organisation’s library was established 

two years later, and ever since the Braille House has 

been providing reading material for blind and low vision 

children and adults. 

“In addition to teaching people how to read braille, 

the organisation has grown to include a free lending 

library which has thousands of braille and eBraille 

volumes that are available to borrow. We also produce 

‘Twin Vision’ books, where our team takes a children’s 

picture book and adds braille to it so that the same 

book can be read by both sighted and blind children 

at the same time. That way, parents who are blind or 

have low vision can also read to their sighted children. 

“Beyond books, we are also experienced in the 

provision of other large print and tactile resources such 

as menus, health information, QR code indicators, 

maps, models, emergency evacuation information 

packs and local neighbourhood watch newsletters. In 

programs with Brisbane and Ipswich City Councils, we 

also transcribe information such as business cards, 

documents, certificates and other important material 

into braille,” he said. 

Currently, The Braille House is actively working 

to secure funding to produce a package of 

materials designed exclusively for the Queensland 

accommodation, hospitality and tourism industry. 

These resources will help hotels and pubs learn crucial 

information about accessibility and inclusion to support 

blind or low vision patrons. 

The association runs a myriad of colourful events to 

raise funds for their cause. Richard said, with Lady 

Lamington being their first patron, the association 

proudly celebrates National Lamington Day on July 21 

every year and invites Australians to get together, enjoy 

a lamington and raise money for Braille House. 

“On a bigger scale, last year we held our inaugural 

Celebration of Friendship Golf Day and, with it being 

such a great success on many levels, we are actively 

planning our 2023 event which will be even bigger and 

better. 

“QHA members are warmly invited to join the event 

and raise much needed funds for Braille House. 

This year it will be held at Royal Pines on Friday 17 

November, and the format will see a midday tee off 

following an early lunch. There’s 18 holes of golf, drinks 

and dinner, plus amazing entertainment. Also included 

for under $500 per player is accommodation and a full 

breakfast the following morning. 

“Additionally, high on our list of priorities is to 

commence a fundraising initiative to build a fit 

for purpose facility to better accommodate our 

organisation and allow us to continue to serve the 

community through the great work we do,” he said. 

To find out more about Braille House and its services, 

feel free to get in touch at braillehouse.org.au. 


FEATURE 

WHERE LIFE TAKES YOU 

WITH THE MERGING OF THE ACCOMMODATION ASSOCIATION OF AUSTRALIA (AAOA) 

AND TOURISM ACCOMMODATION AUSTRALIA (TAA) FINALLY HERE, WE SAT DOWN 

WITH ONE OF THE KEY INSTIGATORS BEHIND IT ALL. 


As the CEO of both the TAA and the new peak 

industry body – Accommodation Australia, Michael 

Johnson sure has a lot of things on his plate, but said 

he is quite thrilled with his new position, and that it was 

very humbling to get through the process. 

“The first opportunity to join the association came up 

about four years ago. I had just finished doing the 

redevelopment of Parkroyal out of Parramatta, so I 

thought it was such a great chance after so many 

years in the industry. I had been associated with the 

Australian Hotels Association (AHA) before, as an 

executive and on the New South Wales board, so the 

opportunity to actually take the CEO role for TAA was 

just a great transition for me. 

“These roles give you the opportunity to really benefit 

the industry as a whole. You get to have all of these 

connections to members and find out what is keeping 

them awake at night so you can make a difference. 

I have to say, it was a bit of an initiation by fire, that’s 

for sure, because I’d only been in the job for about six 

months when we got hit by a pandemic and started 

closing things up,” he said. 

As someone who has over 35 years of experience 

managing 5-star business hotels, resorts and tourist 

attractions across two countries, you could say 

Michael sports an in-depth understanding of the 

hospitality industry. Hailing from Sydney, his invaluable 

international insights, industry knowledge and skills 

have helped give the Australian accommodation 

industry the best possible representation at all levels of 

government. 

Preceeding all of that, however, Michael said his 

beginnings with the industry goes right back to the 

Southern Pacific Hotel Corporation in the 70s and 80s, 

where he started as a trainee washing dishes who had 

no idea where his life could possibly take him. 

“I effectively worked my way through the hotel 

departments, and it was after I’d been there for a few 

years that the general manager asked what I intended 

to do when I got out of there. I said I would probably 

have to go back to work, but then he said ‘Why don’t 

you call this work? I haven’t worked a day since I’ve 

been here, I’m just loving it.’ So he put me through 

an official traineeship, and I came out of it as a duty 

manager and then worked my way from food and 

beverage manager up to the general manager. 

“I was managing hotels in my early 30s. I did that 

for many years, and look, I was blessed. I managed 

some great hotels, from corporate venues to resorts in 

Brisbane City and right across Queensland. I managed 

Travelodge and Royal on the Park for a short period of 

time in addition to the Dockside Park Royal back in the 

early 90s. I also crossed the ditch a lot and managed 

hotels in Christchurch, New Zealand too,” he said. 

For Michael, and many others in the accommodation 

industry, it has been a long personal ambition 

to see one united voice speaking for Australia’s 

accommodation sector. The excitement has been 

palpable for the amalgamation of AAoA and TAA. 

A merger between the major national industry bodies 

has been attempted multiple times over the years, 

which is why, after years of organisation, finally 

having a peak industry body representing Australia’s 

economically important accommodation sector has 

been met with a collective sigh of relief. Michael said 

that the progression has been fantastic, and he still 

pinches himself that the amalgamation has finally been 

achieved.

FEATURE 

“It’s been a long haul and I have to say it’s huge. We 

had a great working party in place – Steven Ferguson, 

CEO of the AHA, Ian Horne, CEO of AHA South 

Australia and Richard Munro, who was the previous 

CEO of AAoA. 

“It was great timing that we were able to come 

together under the direction of Scott Leech, who was 

our national board president, and also Simon McGrath 

and Julian Clarke, who were the president and vice 

president of the AAoA board. 

“They all came together and said this is the best time 

to do it. So the working party was formed, which 

allowed myself and Dean Long, who was CEO of 

the AAoA, to just focus on member requirements. It 

was full on – we were pushing into governments with 

JobSeeker and JobKeeper and there was a lot to do. 

“We made some great inroads though, and we had 

some great successes for the industry. We were 

probably working overtime for a while, but whether it 

was state government or federal government, we really 

felt like they were listening – they were very engaged 

with us,” he said. 

Along with being heavily involved in sorting out the 

nuances of bringing together two highly active industry 

bodies, Michael and the merging teams at the AA and 

TAA are also continuing to do what they do best – 

addressing issues to the government that keep hotelier 

members up at night. 

When asked about the big issues in the 

accommodation industry that are going to be tackled 

in the coming months at both federal and state 

levels, Michael said there is plenty happening in many 

different spaces. 

“I was in Canberra last week and we had good 

meetings with Senator Farrell, our tourism and trade 

minister. It was great to be able to talk with him about 

where we are at the moment because our international 

tourism is certainly building, but it’s not building at the 

speed we’d probably like it to be. 

“There’s been a lot of banter around saying we had 

all our eggs in one basket with China, but they were a 

huge contributor in 2019 with 1.4 million visitors. 


FEATURE 

“We’ve had TAA over in China just recently, and Senator 

Farrell is actually going across with a delegation as well, 

not just for trade, but for tourism, because we really do 

need to see that start coming back. 

“There’s a few interesting things happening in the 

state space as well, including leave and outsource 

housekeeping, which we’re very dependent on in hotels. 

Portable long service leave is now also being legislated 

for the accommodation and food sector as well. So 

that’s a bit scary and something that we’re looking at, 

because that’ll start getting pushed into other states 

as well. 

“There is also affordable housing. That’s a big one 

happening across all of the states and everyone’s really 

feeling that at the moment. We’re seeing some reprieve 

in staffing with working holidaymakers, because we’re 

now slowly seeing them come back. I’m pleased to say 

that we’ve got over 133,000 working holiday makers 

back in the country, which is great. That’s only about 

10% down on what we had pre-pandemic. So that’s 

helping us in that labour force right around the country,” 

he said. 

It’s incredible, hard-working people like Michael and the 

day-to-day business of the AHA and TAA that ensures 

our industry maintains a positive line of communication 

with both sides of government right across the country. 

Which is important, because the closer the national 

hospitality and tourism sector is to government, the 

more successes the QHA will have for its members, 

supporters and the industry as a whole. 

“I often tell people to please contact me, because they 

always say, ‘Oh, we don’t want to bother you,’ but that’s 

why we’re here. We’re here to be bothered because we 

need to know what the issues are so that we can be 

fighting the good fight on behalf of our members. 

“I’m looking forward to getting up to Queensland again. 

We’ve got committees operating up there and it’s about 

to be more of a joint environment, which is amazing as 

well. There’s great representation for Queensland hotels 

and there’s nothing but good things happening for the 

future, so I’m really excited about that,” Michael said. 


Listen to the complete interview and more 

on the Here’s Cheers podcast available at 

qha.org.au or your normal podcast apps: 

itunes 

spotify 

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Experience first hand the wonder of South Africa, how they amaze 

tourists worldwide with the national parks, resorts and first-class dining. 

Including in-depth discussion and back of house tours of food and 

gaming operations throughout the tour. 


To express interest please contact Bernie Hogan on bhogan@qha.org.au

ATTORNEY-GENERAL 

The Honourable Yvette D’Ath MP 

WOMEN’S SAFETY DURING 

UPCOMING SPORTING EVENTS 


July will mark the start of the FIFA Women’s World 

Cup and it’s an exciting time for so many fans who will 

be able to cheer on the Matilda’s at Suncorp Stadium 

- especially the growing number of young girls who are 

taking part in the game with their local football clubs. 

It’s great to see the Sunshine State will be hosting 

eight of the sixty-four matches, and we look forward to 

seeing many more major sporting events being held in 

Queensland over the coming years. 

I would like to acknowledge that it will be a 

particularly busy time for QHA members making it 

an opportune moment to remind licensees about 

their responsibilities regarding responsible service of 

alcohol (RSA), to ensure your patrons have a safe and 

enjoyable night out. 

All licensees must ensure they are compliant with their 

responsible service of alcohol (RSA) by taking the 

below steps: 

• Ensuring patrons are not supplied or able to 

consume liquor if they are unduly intoxicated, 

disorderly, or a minor 

• Making clean potable water available for patrons 

• Having policies and procedures in place that staff 

can refer to confirm there are no non-exempt 

minors on the premises 

• Ensuring there are sufficient ID checking processes 

in place 

Equally, we all have a role to play in making our 

venues a safe and inclusive environment for everyone. 

Unfortunately, women are still experiencing sexual 

harassment and other unwanted advances every day. 

The Palaszczuk Government is firmly committed to 

eliminating all forms of violence in our communities; 

and ensuring women are safe on a night out is part of 

that commitment. 

On a separate note, licensees should have received 

your licence renewal notice by email or post which are 

due by 31 July. 

It’s crucial that you do not let your licence lapse, 

otherwise your liquor licence will be automatically 

suspended and then cancelled after 28 days, should 

the fee remain outstanding. Wine licenses will be 

automatically suspended and then cancelled after 14 

days if the fee remains outstanding. 

If you have not received notification, please contact 

OLGR on 1300 072 322. You can pay your fees online 

through the LGFT online portal: 

portal.lgft.justice.qld.gov.au.

Victoria Thomson OLGR 

ONE VENUE’S APPROACH TO CREATING A 

SAFER ENVIRONMENT FOR CUSTOMERS 

Recently the Office of Liquor and Gaming Regulation 

(OLGR) conducted a compliance inspection at the 

Porters Plainland Hotel and were impressed with the 

systems and procedures the hotel has put in place 

under their safer gambling strategies. 

As part of an OLGR initiative to showcase best 

practice in the industry, we spoke to the venue about 

how they are protecting customers from gambling 

harm and being alert to possible money laundering 

activity. 

Porters Plainland Hotel’s Gaming Manager, Kiana 

Austin, said the hotel’s approach to making the venue 

safer for patrons comes from the top. 

“Our General Manager Melissa Porter says she wants 

customers to come to our venue and spend their 

entertainment budget, not their grocery budget,” Mrs 

Austin said. 

The hotel has introduced a commercial IT solution 

with a real time mobile interface which is improving 

their capacity to record incidents, prepare reports, and 

better prepare them for their compliance checks. 

According to the venue, the mobile solution has 

significantly improved communication between gaming 

staff and management, in turn providing a safer 

environment for patrons. 

“We are now much better at supporting staff in 

recognising the signs of gambling harm and that is 

evidence in our compliance checks. 

“It’s all about getting to know your customers better 

and recognising when you may need to intervene or 

offer some advice or help,” Mrs Austin said. 

It’s important to note that many actions taken by 

venues towards identifying and responding to signs 

patrons may be at risk of gambling harm are also 

relevant to identifying signs of potential criminal activity 

including money laundering and counter-terrorism 

financing. 

Criminals are known to use machine gaming at pubs 

and clubs to launder the proceeds of crime. 

There are several things you can do to protect your 

business and the community from serious and 

organised crime. 

If you see behaviours of concern, it does not 

automatically mean your customer is breaking the 

law. But it is a red flag, and you should look out for it, 

manage it and consider reporting it. 

Be aware if you are seeing something that doesn’t 

seem right. It may involve a regular or a new customer. 

Be on the lookout for unusual activity, including 

customers who are attempting to buy winning tickets 

from other patrons; patrons with no known relationship 

sharing funds; asking for cheques or EFTs to be written 

in someone else’s name; or regularly gambling large 

amounts of cash and/or have very high turnover. 

Venues looking for resources and information to help 

their customers experiencing gambling harm can 

access advice on the Business Queensland website. 

• Venues should also familiarise themselves with 

the developed Australian Transaction Reports and 

Analysis Centre’s (AUSTRAC) materials, including: 

• A new video which includes examples of what 

behaviours to be aware of that may indicate 

suspicious behaviour 

• An updated brochure for pubs to print and share 

with staff to outline AML/CTF tips to help protect 

their business 

• A streamlined version of the ‘be aware, be alert’ 

poster to help you understand the myths and facts 

relating to money laundering and terrorism financing 

• A myths and facts poster to help you and your staff 

understand the myths and facts relating to money 

laundering and terrorism financing. 


LEGAL MATTERS with Curt Schatz 

VOIDABLE BETTING TRANSACTIONS 


With technological and sociological advancements, all 

retailers and providers have been forced to consider 

a revamp of their services and the mediums through 

which those services are provided to the public. This 

is no different for hotel operators, who have had to 

continue to evolve their offerings in order to meet 

the changing demands of their patrons. With such 

advancements have also come various methods and 

offerings through which patrons may get involved in 

wagering. 

Wagering is offered by a variety of providers 

throughout Queensland and Australia through inperson 

and online services. The essence of wagering 

is the investing of money on an event or contingency 

with the hope of a return on the investment based on 

the result or outcome of that event or contingency. 

The investment may either yield some or no returns 

depending on the wager (including the amount of the 

wager) and the outcome of the event or contingency. 

There are many ways through which a person may 

utilise the services of wagering providers to make a 

wager, including in-person, by telephone, through an 

automated device or online. All of these methods may 

be susceptible to some form of error, whether it be of 

a technical or clerical nature, which could result in a 

person engaging in wagering to seek a return that is 

more than the expected return for which they betted. 

For example, a person may wager on a sporting 

event and choose to place their wager online. The 

intended wager is for $10.00 with an expected 

return of $100.00, however, due to a system fault 

the wager is recorded as $100.00 with only $10.00 

being deposited. In the event the player has a winning 

bet, they may claim for a larger return than they are 

entitled to. 

The wagering provider may have their own terms and 

conditions which address such issues, however for 

the hotel operator, the problem is then whether they 

are required to pay the higher return to the player. This 

can be a difficult issue to navigate, as on the face of it, 

it would appear the player can claim and receive the 

higher return. 

However, this is not correct. The return on the player’s 

investment is calculated from the amount of the 

investment. Where this has been recorded incorrectly 

due to a technical failure or other error, it will generally 

render the bet void with a refund of the amount the 

player actually wagered. This is regardless of whether 

the player offers to pay the difference for their actual 

investment and the investment recorded on their 

wager. 

Betting providers will have extensive terms and 

conditions that will determine how such an issue may 

be resolved. It can also depend on whether the error 

is discovered before or after the event upon which 

the bet is placed has commenced. If you experience 

this issue, it is important to refer to the terms and 

conditions of the relevant betting provider and then to 

make a determination as to whether the bet is void.

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INSIGHTS

INSIGHTS 

GOOD SPORTSMANSHIP 

THERE AREN’T MANY PLACES WHERE YOU CAN 

STEP THROUGH THE DOOR AND INSTANTLY 

FEEL THE COMPETITIVE SPIRIT OF COUNTLESS 

FOOTBALL GAMES PAST. 

Of course, what else would you expect from The 

Caxton Hotel – one of Brisbane’s most beloved 

pubs situated just a short walk away from Suncorp 

Stadium and so closely tied to Queensland’s fierce 

love of sport. 

The family owned and operated hotel has firmly 

established itself as state icon, and has been a 

landmark watering hole for many sports teams 

and their fans for over a century. Drawing upon the 

original, exposed brick features of the building, the 

hotel is a warm and inviting place, with plenty of 

iconic Queensland sporting memorabilia lining the 

walls and adding to its charm. 

Hotel Administrator at The Caxton, Kath Potter, 

said they would like to think it’s their family 

hospitality that makes them stand out from the 

rest, but in reality, it’s also their passionate sporting 

association with Suncorp Stadium. 

“Our emphasis on sport is obvious with the number 

of big screens and televisions we have right across 

the entire hotel.

INSIGHTS 

“THESE DAYS, THE HOTEL IS DEEPLY CONNECTED TO STATE OF ORIGIN, WITH ALL OF 

QUEENSLAND’S GAMES BEING PLAYED AT SUNCORP STADIUM. 

“Our very loyal locals, fondly known as ‘the bar flies’, 

are a regular mainstay of the hotel’s business. They 

really present the venue more as a social sporting club 

than a public house. 

“Food is a very important component to The Caxton, 

as we serve staple pub classics from our Café kitchen 

and our Char Grill Steak Restaurant. Both have been 

award winners multiple times at the QHA Awards for 

Excellence, which we are really proud of,” she said. 

Of course, the hotel has a rich history with rugby 

league in Queensland, dating all the way back to 

150 years ago, when its owner, Steve Farquhar, won 

several first-grade premierships with Eastern Suburbs 

Rugby League Club and played several games for 

Queensland prior to it becoming the State of Origin 

series. 

The Caxton was previously built in 1876 on the other 

side of the iconic Caxton Street, which was then called 

Government Road. After a fire consumed the hotel 

beyond repair, the building was rebuilt in 1884 on its 

current site and has been a local favourite ever since. 

Kathy said the original building has been refurbished 

several times with major upgrades to the iconic 

Cauldron Bar and Restaurant areas, all of which were 

undertaken by the Farquhar family in 2007 and 2010. 

“The Caxton means an awful lot to the Farquhar family, 

as they have been operating the hotel for 26 years. As 

Ross often says, ‘you think we’d know how to operate 

it by now’. 

“These days, the hotel is deeply connected to State 

of Origin, with all of Queensland’s games being played 

at Suncorp Stadium. We also have a wonderful 

relationship with the Brisbane Broncos, as many past 

players are among our regulars,” she said. 

Along with its lasting tradition of staying family owned 

and operated, The Caxton has also maintained its 

reputation as a true ‘sportspersons’ hotel. Even from 

its early days of operation, the venue has brought 

a multitude of sporting activities to visitors – from 

rowing clubs, to boxing matches, to its most infamous 

relationship with Rugby League. 


INSIGHTS 


INSIGHTS 


The Caxton has indeed found particular notoriety in 

recent history with State of Origin matches, providing 

fans of the sport with a party atmosphere in the true 

Queenslander spirit. The venue is as famous as ever for 

being recognised as the place to be on Origin night. 

Kath said their hotel is unashamedly very connected to 

the local community with sponsorships of local rugby 

league, rugby union and touch rugby league teams. 

“We are also very proud of our support for the local 

music industry, as we feature many multicultural events 

such as Seafood Festival, Brazilian Carnival and our 

Craft Park Parties. 

“The hotel is upgraded regularly in terms of furnishings 

and paintings, however to accommodate more 

community events we are currently undergoing major 

renovations to our number one function area – The 

Haunt. 

“The carpark is also undergoing extensive refurbishment 

as we use this area as a temporary beer Garden on 

Suncorp Stadium event days. This area is extremely 

popular with all of the football supporters,” she said. 

With such a rich history steeped in sporting passion 

and grand final celebrations, the hotel will surely be 

there for every kick-off in the years to come. Kathy 

said the owners are very proud of the legacy that is 

The Caxton Hotel, and over the years they have done 

nothing but improve its reputation as Queensland’s 

leading sports hotel. 

“This is all the more incredible when you consider that 

the two brothers are always 100% correct, yet never 

agree on anything. The Farquhars very much appreciate 

the wonderful contribution made by their incredible 

staff,” she said.

EMPLOYMENT RELATIONS 

with Tana Thorpe 

HIRING NEW EMPLOYEES 


Hiring and training new staff can be a stressful process 

as employers juggle a gap in their business, but it is a 

process no employer can avoid. 

Recruitment is an opportunity for both the employer 

and candidate to determine if they could be a good 

match for the vacancy. The onboarding stage is an 

opportunity to train and set expectations with the 

new employee, setting them (and subsequently, the 

employer) up for the best chance of success. 

This article provides an overview of key considerations 

when undergoing the recruitment and onboarding 

process. The QHA’s Employment Relations (‘ER’) 

team can provide specific advice to QHA members 

regarding the below considerations. 

Reference checks 

The recruitment process generally involves an 

application, interview, reference check and offer of 

employment. Employers are encouraged to complete 

reference checks for all roles before making an offer of 

employment. 

Reference checks should ideally be completed with 

the candidate’s previous supervisor or manager. It 

is important that any questions are focused on the 

candidate’s skills, performance, conduct, employment 

type and length of employment. 

Unpaid trials 

It may be common practice in your business to use 

unpaid work trials to evaluate if a candidate can 

demonstrate the required skills for the vacancy. 

Employers should think of this unpaid trial as a skills 

demonstration instead, where the candidate is given 

the opportunity to demonstrate their skills where 

relevant to the position. 

Employers are recommended to ensure that the 

candidate is under direct supervision for the length of 

the skills demonstration and the it is only for as long as 

needed to demonstrate the skills required for the job. 

Qualifications 

If the position requires a mandatory qualification, 

employers are encouraged to get, or site, a copy 

of this before making an offer of employment. If 

employees have a set period to obtain the qualification, 

employers are encouraged to set reminders to ensure 

that it is provided in time. 

Applicable industrial instrument and 

classification 

Determining the industrial instrument, such as the 

modern award or enterprise agreement, that applies 

to a vacancy is an essential step in the recruitment 

process to determine what conditions and entitlements 

must be offered. If a position does not fall within 

a modern award, such as the Hospitality Industry 

(General) Award 2020 (‘HIGA’), it may fall under a 

different modern award or be award-free. Once you 

have determined the correct industrial instrument, you 

will need to determine the applicable classification 

level that applies based on the duty and qualification 

requirements of the position. The QHA’s ER team can 

assist employers to determine the correct industrial 

instrument and classification which applies. 

Employment type 

Employers are recommended to assess which 

employment type is the best fit for their needs and 

the vacancy they are recruiting for. Under the HIGA, 

the available options are casual, part-time and fulltime. 

Each employment type has unique conditions, 

particularly with regards to how the hours of work may 

be performed, so it is important that employers are 

across the specific conditions which apply. 

Wage and salary 

Once employers have determined the applicable 

industrial instrument and classification, this will 

provide the minimum remuneration amount that can 

be compensated to an employee. Employees can 

be remunerated through an hourly rate or a salary. 

Employers should be wary that there are specific 

provisions under the HIGA which apply to salary 

arrangements. The QHA’s ER team can provide advice 

on which arrangement will work best for the employer. 

Employment contracts 

Employment contracts set out the agreed conditions of 

employment. Issuing a contract is an integral step as 

it ensures both parties are on the same page of what 

the employer is offering, and assists the employer to 

meet record keeping requirements provided by the Fair 

Work Regulations 2009. The QHA has employment 

contract templates available for purchase on its 

website. Employers are required to issue contracts for 

all employees, including casuals.

Tana Thorpe EMPLOYMENT RELATIONS 

Fair Work Information Statement 

Before, or as soon as practicable after an employee 

starts employment, the Fair Work Act 2009 (‘Act’) 

provides that they must be provided with a copy of 

the Fair Work Information Statement. If casual, they 

must also receive a copy of the Casual Employment 

Information Statement. Employers are not required 

to provide these statements more than once in 12 

months, which is relevant if an employee ends and 

re-commences employment within 12 months. 

Effective from 6 December 2023, employers will also 

be required to issue the new Fixed Term Contract 

Information Statement to new employees on fixed and 

maximum term contracts. 

Position descriptions 

Position descriptions are a great tool for assisting 

candidates and helping new and existing employees 

understand the expectations of the position. The QHA 

has position descriptions available for purchase on its 

website and as part of its HR Manual. 

New starter training - policies 

Policies and procedures are an essential tool to 

assist employers managing compliance risk and 

communicate expectations to employees. Employers 

should ensure they have clear policies in place and 

that these policies are communicated to new staff. The 

QHA’s HR Manual includes multiple template policies 

such as: 

• code of conduct 

• sexual harassment, bullying and discrimination 

• workplace health and safety 

• fitness for duty 

The QHA’s template policies also include an 

acknowledgement section for the employee to confirm 

that they have read and understood the policy. 

Health and safety 

Employers have a duty of care to employees under 

the Work Health and Safety Act 2011 to provide a 

safe work environment and provide workers with 

information, training, instruction and supervision 

needed to reduce their risk of harm at work. For new 

employees this may include: 

• training in safety procedures and responsibilities 

• training in reporting incidents, hazards, injuries or 

near misses 

• evacuation procedure, emergency exits and first aid 

Minimum Employment Period (MEP) 

MEP is the period in which an employee cannot 

lodge an unfair dismissal application to the Fair Work 

Commission if their employment ends. 

The MEP is often referred to as ‘probation’, however 

MEP is the legal term. The Act prescribes that for 

employers with fewer than 15 employees, the MEP is 6 

months, for employers with more than 15 employees, 

the MEP is 12 months. 

Employers are recommended to keep track of an 

employee’s MEP, provide proactive feedback, and 

keep notes of performance or conduct discussions. 

Setting reminders half way through their MEP and 

one month out from its end is a good method for 

reviewing whether the employee is on-track to pass 

their upcoming MEP. The QHA’s ER team can provide 

advice to members who are considering dismissing 

an employee within their MEP, as there are other 

external claims an employee may make regarding the 

dismissal. 

Uniform 

Under the HIGA, if an employee is required to wear 

special clothing the employer must provide it to the 

employee or reimburse them for the cost. Special 

clothing is defined in clause 26.6(a) of the HIGA and 

common examples include uniforms (e.g. shirts with a 

company logo) and items worn for health and safety 

reasons (e.g. protective aprons or footwear). 

Upon commencement of employment, the employer 

may require the employee to sign a receipt for any 

special clothing supplied or paid for by the employer. 

Upon ceasing employment, the employer can use this 

receipt and deduct from wages owed to the employee 

the value (as stated on the receipt but allowing for 

fair wear and tear) of any item of special clothing not 

returned to the employer, unless it was damaged, lost 

or stolen. 

Further assistance 

This article provides an overview of some of the 

considerations when hiring new staff. QHA members 

seeking further assistance or wishing to discuss a 

specific employment relations matter are encouraged 

to contact the ER team for a confidential discussion by 

calling 07 3221 6999 or emailing er@qha.org.au. 

The QHA’s HR Manual 

The QHA’s HR Manual has been created to meet the 

needs of employers in the hospitality industry. The 

Manual is available for purchase on the QHA’s website 

and includes resources such as template employment 

contracts, policies, position descriptions, and template 

forms and letters, including a template induction 

checklist. For queries about the HR Manual, please 

contact us on 07 3221 6999 or email er@qha.org.au. 


TRAINING AND SAFETY RTO 30826 

with Therese Kelly 

SCHOOL-BASED APPRENTICESHIPS AND 

TRAINEESHIPS – WHAT YOU SHOULD KNOW 

UNDERTAKING AN APPRENTICESHIP OR TRAINEESHIP AT SCHOOL IS A GREAT WAY FOR YOUNG PEOPLE TO GAIN 

HANDS-ON WORK SKILLS AND EXPERIENCE. 


School-based apprenticeships and traineeships allow 

students to study at school while getting on-the-job 

experience through training and gaining a nationally 

recognised qualification in a trade or occupation. 

A school-based apprenticeship or traineeship will 

generally commence in Years 10, 11 or 12 while 

studying for their Queensland Certificate of Education 

(QCE). Some of the most popular courses are 

business, hospitality, fitness and sport, construction 

and recreation. An average of 5000 Queensland 

students finishing Year 12 have participated in a 

school-based apprenticeship or traineeship. 

Why do an apprenticeship/traineeship at school? 

Students who study a apprenticeship/traineeship can: 

• study at school and get paid on-the-job experience 

while being trained and working towards a 

qualification in a trade (apprenticeship) or 

occupation (traineeship) 

• be trained in trades like electrical, plumbing, 

and automotive and industries like business 

administration, information technology and tourism 

• access learning opportunities that suit young 

people with more practical learning styles 

• gain skills towards a nationally recognised 

qualification (Certificate II, III, or higher) 

• have the chance to build a relationship with a 

potential employer for when they leave school 

• gain skills and experience to help them go on to 

university down the track 

How many credits does an apprenticeship or 

traineeship earn towards the QCE? 

Different VET courses and school subjects can earn 

different points towards a student’s QCE. For a schoolbased 

apprenticeship, the maximum credit available is 

6, and for a school-based traineeship, the maximum 

credit available is 8. The number of credits a student 

can earn a will depend on the skills they learn and the 

hours they complete before they finish Year 12. 

When does a student complete their schoolbased 

apprenticeship or traineeship? 

Usually, it takes longer to complete an apprenticeship 

or traineeship at school, because school-based 

apprentices and trainees work fewer hours. 

Students can generally complete their traineeship while 

at school depending on the length of the traineeship, 

the point the student started the traineeship and the 

level of the qualification. If you don’t complete your 

traineeship before graduating, you can continue by 

converting it to part-time or full-time and continuing to 

work with your employer until you complete it. 

You can’t complete your apprenticeship during high 

school because apprenticeships take longer. But you 

can start one at school, convert to part-time or fulltime 

once you graduate and continue to work with 

your employer until you’ve completed it. 

Your role as the parent or carer 

If your teen wants to do a school-based 

apprenticeship or traineeship, they will need your 

support along the way: 

• they may need your help in finding out how to enrol, 

and in working with the school to set things up 

• you’ll need to give your consent if they are under 18 

years of age unless they are living independently 

• while your teen is doing a school-based 

apprenticeship or traineeship, you’ll need to stay in 

touch with the school and your teen’s employer to 

let them know if your teen cannot attend work or 

training (due to illness, for example) 

• if your teen changes schools, you’ll need to talk to 

the new school to find out if your teen can continue 

their apprenticeship or traineeship there. 

School-based apprenticeships and traineeships 

are not for everyone, so it’s important the student 

considers all of their options before making a decision 

about their learning pathway.

Damian Steele 

INDUSTRY ENGAGEMENT 

ENERGY MATTERS 

Energy continues to be a growing cost to all 

Queenslanders and particularly to the hospitality 

and hotel sector. For this article I have engaged the 

expertise of long term QHA Partners, Trans Tasman 

Energy Group (TTEG), who can assist members to 

manage costs and identify new profit opportunities by 

providing insights on how to: 

• minimise energy charges through smart 

practices including market timing, group 

procurement, contract length selection, diligent 

assessment of offers and never leaving your 

contract renewal to the last minute 

• minimise energy consumption through 

onsite practices, monitoring equipment, voltage 

optimisation and power factor correction 

• effectively consider new energy initiatives 

including solar, electric vehicles and batteries 

• assess network (supply) charges from Ergon 

and Energex — as demand patterns change, up to 

1 in 15 sites are simply paying too much 

• benefit from profit opportunities including 

electricity on-selling to tenants and potentially 

demand response if you have an on-site generator 

or can shut down load 

• prevent procurement disasters — TTEG can 

provide insights to help you spot opportunistic 

behaviour and to identify any rogues 

• regard the electricity market’s operation, updates 

on market conditions and pricing plus information 

regarding any market wide regulated pricing 

1 July price increase – small electricity customers 

An example of regulated change is the recent 

Queensland Competition Authority notification. From 

1 July, small business customers will be charged an 

extra 21.9% more in south-east Queensland (Energex 

region) and a potentially an extra 26.1% more in 

regional Queensland (Ergon region). Energy continues 

to be a growing cost to all. 

The increases will apply to customers billed via a single 

bundled c/kWh rate. This includes bottle shops and 

smaller hotels typically spending less than $25,000 

p.a. The dollar amounts shown above appear to be for 

low users of around 5 MWh p.a. As a bottle shop may 

use 60 MWh p.a. the increases are potentially in the 

range of $9,000 p.a. in south-east Queensland and 

$6,000 p.a. in regional Queensland. 

1 July price increase - large electricity customers 

Larger hotels don’t escape a price review, but it will be 

applied differently. Larger sites are typically billed via 

an unbundled price with the energy, network (poles 

and wires) and environmental charges billed by their 

individual components to provide the total bill. 

The Ergon and Energex network charge component as 

approved by the Australian Energy Regulator (AER) will 

also change from 1 July. 

Ergon and Energex have multiple network tariffs, but 

as a rough guide we predict a 6 to 8% increase on the 

network charge component in south-east Queensland 

and a 3% increase in regional Queensland. 

Energy component 

For larger sites, a major component of your bill is the 

energy component. The Australian electricity market is 

the most volatile in the world as the spot traded price 

can move from $100/MWh (ie 10c/kWh) to $15,000/ 

MWh (ie 1500 c/kWh) in 30 minutes! This partly 

explains why you have a short validity period when 

looking at new contracts. 

The chart below shows prices are currently being 

traded to 2026. This means we can lock prices today 

for any period to 2026. To take advantage of any future 

lower prices, we suggest a procurement strategy in 

place so you can lock in prices when they are low. 

What can I do now? 

• review your energy contracts, establish your end 

date and have a procurement strategy in place 

• for any electricity agreements expiring within 

the next three years, be prepared to enter into 

contracts from today 

• take steps now that will help secure favourable 

pricing and contract terms and ensure the financial 

stability and smooth operations of your business 

Should you require any assistance or guidance 

regarding energy procurement strategy, the TTEG 

team is available to support QHA members. 


ACCOMMODATION NEWS 

ONE STRONG VOICE FOR THE 

ACCOMMODATION INDUSTRY 


The amalgamation of AHA TAA (Tourism Association 

Australia) and AAoA (Accommodation Association of 

Australia) became effective from 1 July 2023. 

The new entity is named Accommodation Australia 

(AA) presenting one peak industry association 

representing the accommodation industry throughout 

Australia with a strong, united and effective voice to all 

levels of Government. 

The Fair Work Commission first considered and 

approved an application for a “community of interest” 

between the AAoA and AHA and agreed that the 

proposed new rules provide for fair representation 

of all accommodation members. Getting to this 

point has required the AHA to change its National 

Registered Organisation rules to create a National 

Accommodation Division (Accommodation Australia) 

to which any accommodation member of any State 

branch of the AHA (including QHA) will automatically 

become a member. 

The amalgamation will establish one powerful 

and unified national voice for the thousands of 

accommodation businesses within the tourism and 

accommodation industries throughout Australia by: 

• maximising their influence and lobbying strength 

with all levels of government; 

• placing the accommodation industry into a strong 

leadership position in relation to the tourism 

industry, which is a major contributor to the 

Australian economy; 

• it will eliminate any potential division and 

competition between two organisations in the 

accommodation industry; 

• bringing together senior and experienced personnel 

from each organisation to jointly serve the one 

cause in the interests of the combined membership; 

• giving members throughout the accommodation 

industry support on matters of common interest, 

through access to the resources of the AHA’s 

national and Branch offices (QHA); 

• combining the resources and capacity of both 

organisations to drive membership growth and 

organisational influence. 

AA mission statement 

We will be at the forefront to advocate, unite and 

influence for our members. We support them to 

make informed decisions and proactively capture 

opportunities that address accommodation industry 

challenges, delivering growth for all. 

AA vision statement 

To lead sustainable enduring growth for our members. 

AA purpose 

Influential advocate for a better future. 

QHA welcomes our new accommodation 

members 

As an accommodation member in Queensland, we 

look forward to engaging and supporting you both in 

person as we travel to members across the state or 

through direct phone contact assistance. This includes 

the provision of the following services: 

• Your dedicated Accommodation Membership 

Officer, Tom Fitzgerald, who focuses solely on our 

members in this part of the industry to act as your 

conduit to information and QHA services. 

• QHA Training Department that has an expanding 

list of training opportunities for your staff. The QHA 

RTO is owned and managed by the QHA, and 

can tailor training opportunities for your teams. 

Both accredited and non-accredited (think microcredentialling 

type courses) are offered. 

• Employment Relations Advisors are available to 

speak to all members by phone for free initially 

and has templated material for every stage of the 

employee relationship. If a matter requires Industrial 

Relations representation, our experienced team can 

also engage on a fee-for-service basis. With many 

years of industrial relations negotiations behind 

them, our team are experts in their field and are on 

hand for members. 

• Licensing advice and regulatory interpretation is key 

to all members that hold a licence for liquor, gaming 

or special facilities in Queensland. After servicing 

over a thousand members across Queensland for 

many years, there are few situations that we have 

not encountered. As a member of the QHA, this 

knowledge is now at your disposal with a phone call 

to our team.

ACCOMMODATION NEWS 

AUGUST CALENDAR 2023 

QUEENSLAND HOTELS ASSOCIATION 

RTO 30826 

R M LV Virtual Classroom (online) 

25 July 03 August 15 August 24 August 

27 July 08 August 17 August 29 August 

01 August 10 August 22 August 31 August 

Member Price $395.00 / Non-Members $495.00 

• Advocacy at a local, state and federal level. 

Between the relationships built by the QHA, AHA 

and the National Accommodation Hotel Division, 

there is a powerful network working for the benefit 

of our industry. Proudly representing the companies 

that are the important employers right across the 

state, the QHA will regularly be making contact 

with members in order to ensure our priorities 

are focussed on the issues most pertinent to our 

members. 

The QHA have dedicated personnel to ensure you 

understand and take advantage of your membership, 

along with advising you of any new member benefits 

that arise. We will also be engaging in a structured 

members visitation program to integrate members into 

the Association as quickly as possible. 

Brisbane 09 August Cairns 24 August 

Townsville 22 August Brisbane 28 August 

Member Price $395.00 / Non-Members $495.00 

Gaming Courses Virtual Classroom (online) 

Gaming Nominee 

Training (GNT) 

R M LV classroom Based 

07 August 

Customer Liaison 

Officer (CLO) 

Members and Non-Members $495.00 

CLO Member Price $70.00 / Non-Member $90.00 

**RMLV Video Connect (Online) courses will be added as required 

21 August 

BOOK TRAINING NOW 

Call 07 3221 6999 visit training.qha.org.au or email: training@qha.org.au 

WELCOME NEW ACCOMMODATION MEMBERSHIP 

SERVICES OFFICER - TOM FITZGERALD 

Your dedicated Accommodation Membership Officer, 

Tom Fitzgerald, will act as your conduit to information 

and QHA services. Tom is an experienced professional 

who grew up living and working in the hospitality 

industry as part of a hotel-owning family. Tom holds 

a Bachelor of Sports and Events Management/ 

Accounting and a CPA Qualification. Tom joins the 

QHA after previous roles with Tourism and Events 

Queensland and The Star Entertainment Group. 

Contact and welcome Tom at tfitzgerald@qha.org.au.

SUPERANNUATION 

SUPER CHANGES FOR THE NEW FINANCIAL YEAR 


It’s been a busy few months for superannuation 

news, particularly following the Federal Budget 

announcement in May. As the end of the financial 

year approaches, we’re working to ensure Hostplus 

employers are aware of important super changes that 

are coming up. 

Increase to the Superannuation Guarantee rate 

The most time-critical change to be aware of is the 

increase to the Superannuation Guarantee (SG). The 

SG rate will increase from 10.5% to 11% from 1 July 

2023. The rate is legislated to increase by 0.5% each 

financial year until it reaches 12% on 1 July 2025. 

Payday super legislation 

The government also announced its intention to 

change the way employers pay super. From 1 July 

2026, pending legislative approval, employers will 

need to pay super to their employees at the same time 

as their salary and wages. Employers are currently 

required to make SG payments at least quarterly, so 

this could be a significant administrative change. 

Increased tax on high super balances 

A taxation change to super announced earlier this 

year was also included in the May Federal Budget. 

From 1 July 2025, any investment earnings on the 

portion of a person’s balance over $3 million will be 

taxed at 30%. Investment earnings on the portion of 

a balance under $3 million will continue to be taxed 

at 15%. Investment earnings in account-based 

pension accounts will continue to be tax free. 

Because Hostplus manages super taxation for our 

members, this change won’t have an impact on 

employer administration. 

Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495 

890, MySuper No 68 657 495 890 198. 

This information is general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this 

information is appropriate for you in light of your circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement 

(PDS), available at hostplus.com.au before making a decision about Hostplus. For a description of the target market, please read the Target Market 

Determination (TMD), available at hostplus.com.au.

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TOP DROP 

REEF POINT LAGER 

Scarborough 

Harbour Brewing 

DIABLO GINGER BEER 

Diablo Co 

BUMBU RUM 

Bumbu Rum Co 

SUPREME LAGER 

Felons Brewing Co x 

Rosie 


Exceptional. One of the 

most enjoyable lagers I 

have tasted in the last 

4 to 5 years. Indeed, it 

conjured up memories of 

sharing a longneck lager 

with my pop some 30 

years ago, albeit with a 

little less bitterness. Over 

the last week I have tried 

a few of the Scarborough 

Harbour Brewing beers 

and predict they are sure 

to become a powerhouse 

in the independent 

brewing scene. 

You will often hear me 

raving about a double IPA 

but perhaps seem less 

enthusiastic about other 

tipples. That couldn’t be 

further from the truth, 

particulary when it comes 

to this all-Queensland 

alcoholic ginger beer. It’s 

nothing short of incredible. 

If you’ve had your fill of 

beer, there’s nothing more 

refreshing then a super 

spicey (that’s what I love 

about it over and above 

any others), fresh ginger 

hit with notes of lime and 

chilli. It’s the best alcoholic 

ginger beer I have ever 

tried by a country mile. As 

I previously mentioned, it’s 

also 100% Queensland 

made. 

What on earth is this and 

where did it come from? 

I knew nothing of this 

rum before tasting it, but 

it sure got my attention. 

One minute I’m enjoying 

an incredible Maroons 

State of Origin victory and 

decide to enjoy a victory 

rum and the next minute 

my mind is blown. What 

an incredible rum enjoyed 

straight with ice. Blended 

from fine Barbados rum 

and hand-selected spices, 

it simply has to be tried 

and savoured. Made with 

pure Barbadian limestone 

water or aged for up to 

15 years in Grade A oak 

bourbon barrels, the 

complexity and depth of 

flavour is stunning. 

Felons have been 

partnering with local artists 

from the get go and this 

brew celebrated the recent 

Brisbane Street Art Festival 

via the works of Rosie 

Woods. It’s a stunning 

can design with the brew 

inside taking the art of 

lager to a whole new level. 

There is a beautifully sweet 

and delicate spicy aroma 

and taste along with a 

smooth malt breadiness. 

It is complex, incredibly 

enjoyable and very 

drinkable.

TOP DROP 


Nil Desperandum 

GINGER BEER 

Midnight Mixers 

WEST COAST IPA 

Aether Brewing 

DAYGLOW IPA 

Alefarm Brewing 

Australian certified 

organic rum made right 

here in Queensland on 

the Sunshine Coast. 

Nothing but the purest 

of ingredients with no 

added sugar, sweeteners, 

caramel, glycerine, 

flavours, colours or 

chemicals. 100% pure 

unadulterated rum using 

wild fermented, locally 

sourced molasses, 

Woombye water, dunder 

and muck. Double pot 

distilled, then aged for 

a minimum of 2 years in 

bourbon barrels emptied 

of sherry and port. This is 

one rum to take pride of 

place in the liquor cabinet. 

Strong notes of fresh 

ginger, dark spices 

and molasses deliver 

an intense and fiery 

ginger beer that pairs 

perfectly with a high 

glass rum such as Nil 

Desperandum. It made 

for the most incredible 

‘dark and stormy’ I can 

recall. Midnight Mixers 

are proving to be world 

beaters in my opinion. 

Resinous pine, citrus and 

grapefruit, just what you 

love in a quality West 

Coast style IPA. Moderate 

bitterness and a soft 

mouthfeel only add to the 

appeal. My go-to-beerof-choice 

at the moment 

for my Friday afternoon 

knockoff. 

Made in Denmark, it’s 

simply incredible it’s 

travelled so far and kept 

its freshness. Dry-hopped 

with Strata, Azacca 

and Simcoe, this IPA is 

bursting with grapefruit 

and blood orange notes. 

It is nice and sour but 

for my palate could have 

been aided with a bit 

more pithy bitterness. 


A CRAFTY BUNCH 

FOR THE LOVE OF BEER 

AS THE FIRST BREWERY TO HAVE OPENED ITS DOORS IN IPSWICH IN OVER 100 YEARS, 4 HEARTS 

BREWING HAS A PASSION FOR CRAFTING BEERS THAT REPRESENT THE VERY BEST OF THEIR HOMETOWN. 


The craft brewery is known for taking local ingredients 

(honey, rosella and carrots to name a few) and using 

them to put unique, modern spins on traditional brews. 

So, it was no surprise to hear that 4 Hearts have 

begun focusing on more adventurous and difficult 

styles of beer since we caught up with them last year. 

In fact, the brewery has been working on several 

exciting things in the past couple of months, namely a 

red XPA called Solar Eclipse, which has seen a wave 

of positive feedback from customers and venues. 

Hugo Hirst, assistant brewer and sales representative 

at 4 Hearts, said regardless of the ups and downs 

of the industry, the brewery has been doing great 

with their new focus on tasty, unique and high-quality 

seasonal brews. 

“Being contained in a beautiful heritage listed building 

means that, to the causal eye, nothing has changed 

here, but once you look a little deeper you’ll start 

to notice subtle changes and improvements to our 

process.


“For example, our Sunshine Lager, an unassuming 

pilsner with a rice addition for crispness, now lagers 

for six weeks, meaning we constantly get a white 

frothy head and a bright gold body – just like the beer’s 

namesake,” he said. 

4 Hearts has always been spurred on by a love of 

the architectural and cultural heritage of Ipswich and 

their eagerness to share it with others. The brewery 

itself is founded in the city’s first source of water – a 

redeveloped heritage building called 88 Limestone or 

‘Pumpyard’ as it was known in the 1800’s. 

In 1901, the site became the centre for technical 

education in Queensland with the opening of the 

Technical College. After it was abandoned in 2000, it 

was purchased by Ipswich locals James and Tracey 

Long in 2013, who restored the building to its former 

glory while giving it a new, modern use as a brewery. 

As an architect, George Brockwell Gill’s rich legacy 

is evident throughout the city, so the brewery pays 

homage to Ipswich’s history through their natural 

brewed ginger beer, Gilly’s Ginger Beer, and through 

their venue, Pumpyard Brewery Bar. 



RIGHT NOW, WE ARE IN THE PROCESS OF BREWING AN EXCITING WET 

HOP BLACK IPA, WHICH USES FRESH HOPS PICKED ON THE DAY... 


Hugo said the last keg of Solar Eclipse was recently 

put on tap at the Pumpyard, but they will be continuing 

work on several more exciting things in the next couple 

of months. 

“As a seasonal beer, Solar Eclipse was the perfect 

Australian ale for bright autumn and winter days. 

“It was an exclusive keg-only, so it was only shared 

with our closest venues. We are planning to do a lot 

more releases like it, so people are welcome to check 

our Instagram @4heartsbrewing for brew-to-brew 

updates on stockists. 

“Right now, we are in the process of brewing an 

exciting Wet Hop Black IPA, which uses fresh hops 

picked on the day, so we are expecting that to be 

another cracker!” he said. 

Recognised as Best of Queensland Experiences 2022, 

The brewery’s Pumpyard Brewery Bar is nestled in a 

complex of heritage-listed red brick buildings and is 

one of the most relaxed and atmospheric places in 

Ipswich. The bar is open Wednesday to Sunday and 

provides live music on the weekends, a smoker stall on 

Sundays and, of course, great food and handcrafted 

beer – because the best beer is consumed in the 

shadow of the brewery where it was made. 

Hugo said, for now, it’s business as usual at 4 Hearts, 

so they will be continuing to focus on producing great 

brews for everyone to enjoy from their great city. 

“Incidentally, right now the back of my shirt says 

‘Working for the Love of Beer’ and more relevant 

words couldn’t be found for our brewery. 

“The past year we’ve worked hard to have those 

words reflected in 4 Hearts, and I couldn’t be prouder 

of the team here for nailing the kinds of beers we have 

been producing,” he said.

Hostplus is a top-performing super fund that puts members first. That’s why we’re proud to have been named 

the 2023 Fund of the Year by third-party ratings agency SuperRatings. Judged across three areas: strong 

performance, competitive fees, and an ongoing focus on members, we’re thrilled to receive this recognition. 

The rating is issued by SuperRatings Pty Ltd ABN 95 100 192 283 AFSL 311880 (SuperRatings). Ratings are general advice only and have been prepared without 

taking account of your objectives, financial situation or needs. Consider your personal circumstances, read the product disclosure statement and seek independent 

financial advice before investing. The rating and awards are not recommendation to purchase, sell or hold any product and are only one factor to be taken into 

account when choosing a super fund. Past performance information is not indicative of future performance. Ratings are subject to change without notice and 

SuperRatings assumes no obligation to update. SuperRatings uses objective criteria and receives a fee for publishing awards. Visit www.lonsec.com.au/superfund/ratings-and-awards/ 

for ratings information and to access the full report. © 2022 SuperRatings. All rights reserved. General advice only. Consider the relevant 

Hostplus PDS and TMD at hostplus.com.au and your objectives, financial situation and needs, which have not been accounted for. Awards and ratings are only one 

factor to consider. Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 trustee for Hostplus Superannuation Fund, ABN 68 657 495 890. HP2391

A CRAFTY 

BUNCH 

W H Y N O T S T O C K & S U P P O R T 

4 Hearts Brewing 

The first brewery to open its doors in 

Ipswich in over 100 years, 4 Hearts’ 

brew masters are committed to 

premium local ingredients and 

profound taste. Preservative free and 

all natural they use the highest quality 

ingredients to consistently deliver a 

tasty beer every brew. Our core range 

features modern spins on traditional 

brews while our ever growing range 

of seasonal beers takes things to 

more adventurous levels, utilising 

local seasonal produce as inspiration 

(honey, rosella or carrots anyone…?). 

0439 439 710 

4heartsbrewing.com 

Ballistic Beer Co. 

At Ballistic we have a simple theory. 

Fresh beer is the best beer. That’s 

why we brew in small batches, more 

frequently, and store it cold so you get 

the same blast of flavour our brewers 

do. Our pale ales, lagers, IPAs, sours 

and special releases will blow away 

the traditional ideas and expectations 

of what beer should be. 

Set in an old World War II 

ammunitions factory in the historic, 

industrial suburb of Salisbury, Ballistic 

HQ is home to a team of innovative 

brewers who believe everyone should 

have the chance to enjoy a well 

crafted, quality beer. 

(07) 3277 6656 

ballisticbeer.com 

Helios Brewing Company 

Helios is the sun god of Greek myths. 

Each morning the rising sun marks 

Helios’ crossing over into the mortal 

world, driving a chariot drawn by wild 

horses that only he can control. Helios 

Brewing Company harnesses the 

sun’s power to sustainably create craft 

beer. Our brewing infrastructure has 

been custom-designed to maximise 

energy and water efficiency, minimize 

waste and our carbon-footprint 

while capitalising upon Queensland’s 

renewable natural resources. We brew 

beers that are malt-forward, balanced, 

and intense using only the best 

ingredients, impeccable techniques 

and sustainable practices. 

(07) 3392 9739 

heliosbrewing.com.au 


Slipstream Brewing 

Slipstream Brewing is an 

independently owned brewery based 

in Brisbane. We are a small but 

passionate team producing some of 

the most accessible and sessionable 

craft beers in Australia. We’re the 

missing gap between bland beer and 

wanky beer, our beers hit the bullseye, 

brewed with nothing but pure flavour 

in mind. Hops are the heroes and 

we milk them for all their worth. We 

love the freshness, juiciness, the zing 

and the zest. One sip, it tastes so 

good – capture that feeling and fill the 

fridge with it. Beer is the last thing you 

should settle on, so come and get 

caught in Slipstream. 

(07) 3892 4582 

slipstreambrewing.com.au 

Burleigh Brewing Co 

Founded in 2006 by Peta and Brennan 

Fielding, Burleigh Brewing was one of 

the first independent craft breweries in 

QLD. Now celebrating 15 years of the 

brand, Burleigh Brewing has upgraded 

their Taphouse in Burleigh Heads, won 

countless awards for both business 

and beer (a testament to their shared 

and individual strengths), grown to a 

team of 70, and in their own humble, 

hard-working way, helped transform 

the Gold Coast’s craft brewing scene 

into one of the most vibrant and 

thriving in the country. 

(07) 5593 6000 

burleighbrewing.com.au 

Terella Brewing 

Terella means “Little Earth”, and we’re 

building our vision of a dream brewery, 

drawing inspiration from science, a 

serious love of beer, and our connection 

to the local land. 

We’ve planted ourselves in North Arm, 

a rural setting between the hinterland 

and farms of the Sunshine Coast, 

surrounded by crops and free roaming 

cattle. Our concept is based on a 

sustainable cycle, producing what we 

need and using what we produce. 

22 rotational taps and a new exciting 

beer released every week! Pushing the 

limits of Hops and Grains to produce 

quality small batch brews for enjoyment. 

0492 929 357 

sales@terellabrewing.com.au 

terellabrewing.com.au

Q U E E N S L A N D L O C A L S 

A CRAFTY 

BUNCH 

Your Mates 

Your Mates isn’t just a brand, it’s 

a lifestyle. Drinking good beer with 

good mates and having a bloody 

good time. We believe these simple 

pleasures are much sweeter with a 

good beer in hand. Mateship is our 

founding principle, it’s why we exist 

and encompasses everything we do. 

Our beers are represented by a few 

legendary characters we’ve all met 

in our lives, with distinct personalities 

matching their flavour styles. Our vision 

is to inspire mateship through great 

beers, and our mission is to build an 

inclusive beer community at our brewery 

on the Sunshine Coast, our beautiful 

backyard in Queensland and beyond! 

0456 492 889 

yourmatesbrewing.com 

Felons Brewing Co 

Founded by Brisbane locals, Felons 

Brewing Co. is a modern-day brewery 

proudly positioned on the banks of the 

Brisbane River. Our brewery is nestled 

down under the Story Bridge, within 

Howard Smith Wharves. We truly 

believe that beer is what binds us all 

to this great part of the world and as 

proud brewers, we believe in brewing 

with passion and freedom. 

07 3188 9090 

felonsbrewingco.com.au 

Fortitude Brewing Co 

Fortitude Brewing Co delivers you 15 

taps of fresh beer locally produced 

in our Tamborine Mountain Brewery. 

Enjoy a day trip up the mountain and 

visit our team for the best fresh pizza 

and tasting paddles. 

07 5545 4273 

fortitudebrewing.com.au 

Scarborough Harbour Brewing Co 

Nestled in the Scarborough Marina 

on the Redcliffe Peninsula, our 

brewery is home to award-winning 

craft beers and delicious meals, that 

can be enjoyed in our double story 

venue, that boasts views across the 

bay to the beautiful Glass House 

Mountains; a view best enjoyed with 

a beer in hand. 

1800 727 104 

scarboroughharbourbc.com.au

W H Y N O T S T O C K & S U P P O R T 

A CRAFTY 

BUNCH 

Brisbane Brewing Co. 

Brisbane’s longest-running 

independent brewery, familyowned 

and serving award-winning 

beer since 2005. Our beers are 

brewed to suit the climate, bringing 

people who love to explore the 

world and locally made craft beer 

together. Welcoming and friendly, 

unpretentious, and easy going, 

enjoy on hot summer or cool sunny 

winter day, “The Brisbanest Beer”. 

(07) 3891 1011 

brisbanebrewing.com.au/wholesale 

Revel Brewing Co. 

We are proud to be one of 

Queensland’s best independent 

breweries consistently producing 

Australian & International award 

winning beers. 

Bringing brewing back to Bulimba 

where the original Eagle Brewery 

resided in 1883 and the essence of 

QLD brewing began. Our beers are 

bursting with flavour and personality 

whilst possessing drinkability for 

everyone. 

Come and be a part of the Revel-ution! 

Matthew Flexman 

matt@revelbrewingco.com.au 

Boiling Pot Brewing Co. 

Everything we do at Boiling Pot 

Brewing Co. is influenced by our 

birthplace, Noosa, with all its beauty, 

nature and damn fine beer-drinking 

weather. 

We named the brewery in honour of the 

first headland in Noosa National Park, 

Boiling Pot, if you know it, you know it. 

If we could bottle the feeling you get at 

Boiling Pot, it’d be a bestseller. 

At Boiling Pot, we take what we do 

seriously but we know we’re not 

saving the world. Our mission is 

simple: to make life that little bit better 

for beer drinkers, one beer at a time. 

#cheerseverybody 

(07) 5449 8360 

boilingpotbrewingco.com.au 


Aether Brewing 

Aether is more than just a 

brewery or just some beer. It is an 

expression of creativity, innovation 

and quality which is hand crafted 

by a team who treat each other as 

family. We are driven by our shared 

unrelenting passion for what we 

do and the dedication we have for 

great beer shows in each and every 

beer that leaves our home in the 

North of Brisbane. From our multiple 

award winning core range to our 

highly anticipated seasonal releases, 

we create a beer for every taste. 

1800 325 013 

aetherbrewing.com.au 

The Catchment Brewing Co 

Catchment Brewing Co, located in 

a beautiful art deco building in West 

End, is a fully functioning brewery, 

bar and restaurant and your one stop 

shop for all things craft beer, awesome 

food and functions. 

Whether sampling the medal winning 

core range beers named after iconic 

streets in the local catchment or the 

seasonal smash hits that will amaze 

you, it’s well worth a visit for a taste of 

West End. 

Catchment Brewing Co - For locals, 

by locals, everywhere. 

(07) 3846 1701 

bookings@catchmentbrewingco.com.au 

catchmentbrewingco.com.au 

Granite Belt Brewery 

Granite Belt Brewery is a small batch 

brewery with a passion for creating 

unique, full flavoured beers that are 

perfect for every occasion. Our beers 

are made purely... to be enjoyed. 

We brew and bottle everything onsite 

in Stanthorpe on the Granite Belt, 

and it is all available for wholesale 

distribution. 

(07) 4681 1370 

granitebeltbrewery.com.au

Paul St John-Wood PUB TALK 

30 YEARS OF CELEBRATING THE BEST IN THE BUSINESS 

The night of nights for our industry was again another 

spectacular event – congratulations to all award 

winners at the 2023 QHA Awards For Excellence 

Gala held in June at the Brisbane Convention and 

Exhibition Centre. Over 1400 guests were on hand to 

celebrate the successes of their industry counterparts 

throughout the night. All category winners now 

progress to the AHA National Awards. We wish them 

every success as they vie to be crowned best in the 

country. 

Wide Bay - Burnett Region Hoteliers Lunch 

Railway Hotel Bundaberg 

On Tuesday 13 June the QHA held the Wide Bay – 

Burnett Hoteliers Lunch for publicans from around 

the region at the Railway Hotel Bundaberg. The event 

featured presentations from a range of QHA corporate 

partners and QHA representatives. Thank you to the 

hoteliers and their key staff who were able to take time 

out of their businesses to attend the lunch. A huge 

thank you to PFD Food Services for again generously 

providing the delicious lunch for all attendees – 

showcasing their recently launched ARLO beef and 

their renowned Humpty Doo barramundi. And thankyou 

to Pato and the team at the Railway Hotel for 

hosting the lunch meeting. 

Pubs, Pots and Profits – Emerald 

Tuesday 11 July 

CUB together with the QHA will again be hosting the 

Pubs, Pots & Profits forum for hoteliers and key staff 

from around the Emerald region. The forum will feature 

presentations from leading experts in the industry, 

focusing on business development initiatives for your 

hotel. The event will be held at Emerald Maraboon 

Tavern on Tuesday 11 July from 2pm to 5pm. Canapes 

and networking drinks will be included, thanks to 

CUB. To register attendance for this free event simply 

contact the QHA. 

QHA Regional Board Meeting – Hervey Bay 

Save the Date 

The tradition of the QHA Regional Board Meeting 

continues and this year Hervey Bay is the chosen 

destination. The meeting will be held on Monday 31 

July. Detailed invitations will be sent via post and email 

to hoteliers in the region. 

Apply to remove a licence condition 

Hoteliers are reminded that they have the ability to 

apply to OLGR to remove a current licence condition 

which may be outdated and disproportionately 

unfavourable to your venue compared to similar 

venues in your region. 

The application is Form 19 and does attract an 

application fee, however the benefits of removing 

restrictive conditions which may be inhibiting trade or 

incurring unnecessary expenses would likely outweigh 

the application fee. If you would like to review your 

conditions and need assistance with the application 

process please contact the QHA. 

Annual Liquor License Fees 

A simple courtesy reminder that annual liquor license 

fees are due and payable by 31 July. Don’t be one of 

the venues caught with unlicensed trade on or after 

1 August. The fines are significant and OLGR are 

unsympathetic to any excuse. If you have financial 

hardship there are payment options available to you. 


A SPIRITED BUNCH 


[NIL DES-PER-AN-DUM] DO NOT DESPAIR; NOTHING TO DESPAIR. 

From the creators of Sunshine & Sons comes Nil 

Desperandum – reportedly the country’s first and only 

Australian Certified Organic rum, inspired by the cane 

fields of the Sunshine Coast and the fervent belief that it’s 

about time Australia had a rum equal to the world’s best. 

Matt Hobson is the founder and chief imaginer of CAVU 

Distilling, which encompasses both Sunshine & Sons 

spirits and liqueurs and Nil Desperandum, and said since 

2020 they’ve been producing what is estimated to be the 

third largest production of rum in the country. 

“We are really committed to producing Australia’s finest 

rum, and we describe it like that with good reason – it’s 

delicious, with an amazing taste that comes from organic 

ingredients. It’s a wonderful experience for drinkers 

and has an elevated, enjoyable quality that people will 

certainly recognise from imported rums, but possibly 

never from an Australian rum. 

“It’s Australian Certified Organic, meaning there’s no 

chemicals used in the agricultural origins of the molasses 

that we’re using, nor in production and packaging. The 

rum is 100% pure and unadulterated. 

“Unlike rum that’s been produced in Australia for a very 

long time, we’re not adding any caramel for colouring, 

and there’s also no sweeteners or things such as 

glycerine, which are used to enhance the qualities of a 

rum that isn’t potentially as premium as ours,” he said. 



In 1871 James Costar, chose to name one of the 

Sunshine Coast’s very first watering holes ‘Nil 

Desperandum’, the Latin translation of ‘nothing to 

despair for’ and the first iteration of Australia’s iconic 

expression of easy-going optimism – ‘no worries’. 

Ever since then, Sunshine & Sons has been bottling 

the warmth of Queensland’s carefree subtropical 

coast while being inspired by close collaborations with 

the local producers, great causes and communities 

that make Australia the paradise that it is. 

The distillery creates and shares their range of spirits 

in the Sunshine Coast hinterland rainforest, 

neighbouring Queensland’s iconic Big 

Pineapple. Matt said they have had 

phenomenal success with Sunshine 

& Sons, which has a cult following in 

the community. 

“We have always had a strong 

and historical connection with 

the locals. In our township of 

Woombye, the Nil Desperandum 

pub took in thirsty travellers on 

their way to the Gympie gold fields 

and handed them a fermented ale 

or spiritous liquor. 

“We really like that story – it links 

us locally and connects us to 

the Aussie tradition of people 

stopping in to have a drink 

on their travels. Our beautiful 

Tasmanian artisan copper spirit 

stills are named after James 

Costars wife, Sarah, and his 

mother, Maria,” he said. 

After trying their hand at making 

rum, and subsequently winning 

Best Pot Still Rum at the 2022 

Australian Rum awards, CAVU 

Distilling realised they could make 

something truly exceptional. 

Filled with an expressive and fullbodied 

flavour, Nil Desperandum 

is authentically Australian but 

comfortably compared to the 

most remarkable Caribbean rums. 

Matt said as their main products 

are further distributed into the 

market, they are hoping to add 

more awards to the shelf. 





WE’RE ALSO ZERO-WASTE. AFTER PRODUCING OUR RUM, WE ARE LEFTOVER WITH A 

COMPONENT CALLED DUNDER, WHICH IS DIRECTED TO ORGANIC CATTLE FARMS. 

“Nil Desperandum is made with production techniques 

and ingredients that directly reference some of the 

greatest rums from Jamaica, for example, the use of 

dunder and muck. They are components that we use 

in fermentation to create elevated flavour profiles in 

both taste and aroma. 

“The rum is premium quality at an affordable price, 

which we know is very significant. We are getting a 

lot of interest because it’s a rum that hospitality venue 

owners and publicans can easily embrace. We’ve 

been very aggressive on pricing to make sure there’s 

not necessarily a barrier there, so publicans won’t have 

something sitting on the back bar that’s priced outside 

the range of a typical drinker. 

“We really focus on our rum’s quality regardless of if 

they’re being mixed or not. Obviously, most rum in 

Australia is consumed with a mixer such as coke or 

ginger beer, but you’ll see this rum is absolutely good 

enough to drink neat over ice,” he said. 

Matt said one of the most wonderful things about 

the rum and their business is that they are the only 

distillery that can, hand on heart, tell people that 

there’s no chemicals, additives or waste in their 

production process. 

“Other companies just simply can’t do that, so we 

are very proud. We know that’s of interest to many 

consumers and people wanting great quality rum in 

their venues and pubs but not necessarily wanting to 

go and order a Caribbean rum. 

“We’re also zero-waste. After producing our rum, we 

are leftover with a component called dunder, which 

is directed to organic cattle farms. We’ve got this 

beautiful holistic story about the liquids running off the 

back end of production as a waste product and used 

as a livestock food supplement in the dairy and beef 

industry,” he said. 

Nil Desperandum also founded the 1871 Club. In 

addition to many other benefits, for $999-a-year 

the club provides rum fanatics with five single barrel 

releases. Matt said the club also allows members to 

get a bit of an insight into their large variety of rums. 

“We’ve got some very special barrels among the 

several thousand we have on site currently. Obviously, 

single barrel rums are often at a higher ABV than what 

you’d find in a retail or bar setting, but they’re really 

capturing the imagination of rum fans that, up until 

now, haven’t had the same ability to support local 

distillers 

“Lovers of rum in Australia tend to spend their 

money on exotic rums from overseas, including the 

Caribbean. Of course, that’s traditionally been where 

the best rums in the world have come from, but we 

know that as consumers are finding out about our 

brand, we are getting real interest in Australian rums,” 

he said. 

For anyone interested in sampling Nil Desperandum 

fine spirits and witnessing the ageing of Australia’s first 

Certified Organic rum, their distillery is open from 10am 

daily to the public. Matt said they love showing visitors 

around, and see first-hand everyday how locally made 

spirits are being embraced in the industry. 

“It’s probably not that long ago when publicans were 

reluctant to devote taps to craft or local craft beer. 

That reluctance certainly belongs in the past, but we’re 

very excited that a Queensland publican can have an 

independently owned artisan rum at an affordable price 

and embrace what we already know is a movement in 

other states,” he said. 


SHOWCASE 

GET YOUR GAME ON 

AFTER A SENSATIONAL RECEPTION IN 2022, THE 32ND AUSTRALASIAN GAMING EXPO (AGE) IS BACK THIS YEAR 

SHOWCASING THE VERY BEST IN GAMING, TECHNOLOGY AND HOSPITALITY. 


Your guide to AGE 2023 - what is the Australasian 

Gaming Expo? 

The Australasian Gaming Expo (AGE) is an annual 

event bringing together the best gaming suppliers, 

hospitality, flooring, technology, innovation, security, 

construction, signage, food, beverage and more. 

It provides the perfect opportunity for industry 

professionals to come together and explore the latest 

trends in gaming technology and venue management 

and operation. 

At the AGE, you will sample the latest games from 

leading manufacturers and participate in exclusive 

on-stand events and competitions. You’ll also have 

access to innovative products and services to help 

your business grow, plus, plenty of networking 

opportunities to meet like-minded professionals from 

all over Australia and New Zealand. 

What events are on at the Australasian Gaming 

Expo? 

In addition to the expo, the event organiser, the 

Gaming Technologies Association (GTA), also hosts 

the AGE Seminars, an information-packed series of 

seminars held across the three days of the event. 

These seminars are intended to keep you informed of 

the latest changes to gaming regulation and the latest 

technology and innovation to support your business. 

Various networking events and information sessions 

are held across the three days, hosted by the 

organiser, exhibitors, and vendors. 

Tips for making the most of your time at the AGE 

Seminar sessions run throughout the morning on 

each day of the event. Plan your morning sessions 

and then schedule your key meetings with suppliers 

in the afternoon. The AGE mobile app allows you to 

schedule appointments with exhibitors to discuss your 

venue’s needs. 

Allow some time to wander the floor and see the latest 

products and services to develop new ideas and 

connect with industry innovators. 

If you’re time-poor, the best day to attend the AGE 

is the final day of the event – Thursday. With fewer 

crowds on Thursday, you’ll still get access to all the 

best on offer from exhibitors and vendors, with less 

time spent waiting to try out the latest equipment or 

learn from industry specialists. 

If you’re looking for an entertaining and informative 

industry experience, then make sure you visit the 

Australasian Gaming Expo! 

Held over three days at ICC Sydney, from Tuesday 

15 to Thursday 17 August 2023, you can register to 

attend at www.austgamingexpo.com.

GAMING 

TECHNOLOGY 

HOSPITALITY 

The best new and innovative gaming machines, 

commercial kitchen equipment, point-of-sale 

systems, paging and communication devices, waste 

management solutions, venue design and 

construction providers, furniture and flooring, food 

and beverage, entertainment, uniforms and more, are 

found at the Australasian Gaming Expo (AGE). 

AGE is the cornerstone of the Australian gaming and 

hospitality industry. It's where gaming, technology, 

and hospitality meet. 

15-17 AUGUST 2023 

ICC SYDNEY 

w w w . a u s t g a m i n g e x p o . c o m 

FREE ENTRY | TRADE ONLY

SHOWCASE 

DISCOVER YOUR BEST KENO AT AGE 

KENO WILL BE SHOWCASING ITS LATEST INNOVATIONS AND TOOLS, AND OFFERING EXPO EXCLUSIVE DISCOUNTS, 

TO HELP YOUR VENUE GET THE MOST OUT OF KENO. 

Keno is delighted to be exhibiting at the Australasian 

Gaming Expo again this year, with a focus on assisting 

visitors create the ultimate Keno entertainment 

experience in their venues. 

The team will be giving live capsule demos of Keno’s 

latest technology and tools, including the Keno app, 

Keno Connect, and Keno Training Portal, plus offering 

exclusive discounts and competition entry to visitors. 

Here are four reasons to visit Keno. 

1. Get a promo discount to boost customer 

engagement 

If your venue is planning its next in-venue promotion or 

hasn’t tried local area marketing (LAM) yet, it’s worth 

a visit to the stand to take advantage of the expoexclusive 

discount Keno is offering visitors on the next 

promotion they order. 

The proven, most effective way to promote Keno 

and increase sales performance is by utilising LAM. 

Keno’s 2022 customer survey revealed 64% of 

venues believed LAM promos were appealing to their 

customers and almost 60% said their Keno sales 

increased during the promotional period. 

2. Find out how the Keno app improves 

customers’ playing experience 

The Keno app allows customers to enjoy an 

immersive, digital playing experience. It essentially 

digitises players’ retail tickets to deliver features 

designed to build anticipation and create a more 

rewarding and sensory playing experience. 

The app allows players to watch games live, get realtime 

win notifications, and have a digital history of 

their retail tickets, so they never miss a win. 

Another benefit is that it automatically enters 

players into Keno’s ongoing Second Chance Draw 

promotion, removing the need for scanning tickets 

and entering online. This has been a popular feature, 

with four of the five $1,000 cash prize winners in 

April entering via the app. 

3. Learn how to utilise the Keno Training 

Platform and Keno Connect 

Keno’s training platform is the ultimate way to 

educate your club’s operators and managers 

about Keno hardware, marketing and sales. By 

understanding how to access eLearning materials, 

you can register your staff for training, which will 

benefit your customers and bottom line 

Likewise, learning how to effectively navigate and 

utilise Keno Connect is essential to maximising Keno. 

Keno Connect is the gateway to a variety of ongoing 

and campaign point of sale materials and marketing 

assets, as well as important updates and news. 

4. Awesome competition and merch 

Last but not least, visitors can enter Keno’s expo 

competition, with great prizes up for grabs for you 

and your venue. Plus, the team will be giving away 

expo goodies that you’ll want to keep! 

Come and see the team at stand 234 and get the 

most out of Keno. 


Get EXPOnentially 

more out of Keno 

Visit us at stand 234 at the 

Australasian Gaming Expo 

Meet the Team & Discover tips to boost your customer 

Keno experience 

Find out how Keno can add value in your Venue with 

exciting in-venue promotions 

Unlock an Exclusive discount on your next Keno promo 

You could win an exclusive Expo prize – enter at the stand! 

Scan to Register 

for the Expo 

AGE 15-17 August 2023 

Gamble Responsibly. Think! About your choices. 

Help is close at hand. Call Gambler’s Help, ACT Gambling 

Counselling and Support Service or GambleAware 1800 858 858 

gambleaware.nsw.gov.au or www.gamblinghelponline.org.au.

TRADE DIRECTORY 

INSURANCE | RISK MANAGEMENT | CONSULTING 

Your trusted advisor, helping you identify the risks your 

business faces and finding the right insurance solution to 

protect the future of your business. 

Call: 1800 240 432 

www.ajg.com.au 

LIVE SPORT IN VENUES 

Foxtel Business delivers the magic of sport to venues – 

bringing people together, entertaining them and contributing 

to a boost in trade. And with over 50 live sports, there’s 

something for everyone. Serve your customers the best 

sporting action with Foxtel. 

P: 1300 761 056 www.foxtel.com.au/venues 

TURBOFAN 

COOK AND HOLD WITH 

ABSOLUTE CONFIDENCE 

MARKET LEADING BRANDS IN EQUIPMENT 

No matter the size, shape or demands placed on your 

business, we have the ability to deliver equipment that is 

functional, adaptable and reliable, Turbofan, Waldorf, Waldorf 

Bold, Cobra, Convotherm, FastFri, Merrychef. 

P: 1300 268 798 E: info@moffat.com.au 

Service department: 1300 264 217 

STODDART 

Stoddart are one of Australia’s leading manufacturers and 

importers of a large range of world leading equipment for 

food service and bar applications. 

Darrin Miller 

P: 0417 867 979 E: dmiller@stoddart.com.au 

stoddart.com.au 


MEMBER 

OFFER 


BUPA 

Refer your colleague to your Bupa 

health cover plan and get rewarded 

with a $100 e-gift card*. Plus get 9% 

monthly corporate discount when 

quote ID 2139463. *T&Cs apply. 

Call 1300 662 074, 

E: sales@bupa.com.au 

www.bupa.com.au/corporate/qha 

UNIQUELY CREATIVE IDEAS 

FOR YOUR BUSINESS 

We go above and beyond, whether 

it’s looking at an advertising campaign 

or a promotional concept. We 

develop creative solutions to grow 

your business. 

E: ideas@horseandwater.com.au 

www.horseandwater.com.au 

CITY PROPERTY SERVICES 

Over 25 years of commercial cleaning 

services | Triple certified Quality 

assured | EcoClean Certified using 

environmentally friendly products. 

Get 2 weeks free with any 12 

month contract when mentioning 

this advert. P: 1300 630 636 

citypropertyservices.co

TRADE DIRECTORY 

ADVERTISING & 

PROMOTION 

LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND 

Mullins’ hospitality team has unrivalled experience in the liquor 

and gaming sector, developed over 40 years. From greenfield 

applications and integrated developments to liquor and 

gaming compliance and employment advice - we are your 

one-stop-shop to ensure the best outcomes for your hotel. 

Curt Schatz, Managing Partner | Direct: 07 3224 0230 

Email: cschatz@mullinslawyers.com.au 

mullinslawyers.com.au 

For more information on 

advertising and promoting your 

business in the QHA REVIEW 

contact Simon Cross. 

qhareview@qha.org.au 

or 0413 698 630 

HOLDING REDLICH 

Full range of commercial legal services 

to assist the liquor and gaming 

industry, including all Liquor/Gaming 

applications and advisory, WHS, 

employment and property services. 

Robert Lyons 

P: 07 3135 0559 

E: Robert.Lyons@holdingredlich.com 

www.holdingredlich.com 

ELECTRICA SOUND & VISION 

Trust the experts in CCTV, alarms 

and digital signage. Get the 

competitive edge with the latest 

Audio Visual equipment, LED screens 

and music systems. Upgrade using 

our easy payment solutions. 

P: 0411 799 914 

darren@electrica.net.au 

www.electrica.net.au 

SCIENTIFIC GAMES 

This new generation of exciting game 

content draws on the strength of 

Scientific Games to create one of 

the most dynamic game libraries 

in the market. 

P: 07 3458 9180 

www.sggaming.com/australia 


QHA PARTNERS & CORPORATE MEMBERS 

QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. THE 

BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES MEMBER 

HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA PARTNER OR 

CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA DEPUTY CHEIF EXECUTIVE ON (07) 3221 6999. 


ACCOUNTING/ TAX 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

HLB Mann Judd - 

Chartered Accountants 

Ph: 07 3001 8800 

hlb.com.au 

Prosperity Advisers QLD 

Ph: 07 3007 1971 

prosperity.com.au 

SW Accountants 

& Advisors 

Ph: 07 3085 0888 

sw-au.com 

Quantaco 

Ph: 02 8346 6000 

quantaco.co 

Clarity Management 

Ph: 3058 9732 

claritymg.com.au 

Hotel Accountants Pty Ltd 

Ph: 07 5560 8988 

hotelaccountants.com.au 

McGrathNicol 

Ph: 07 3333 9800 

mcgrathnicol.com 

ARCHITECTS / REPAIRS 

REFURBISHMENT/ 

RECONSTRUCTION / 

CONSTRUCTION 

Ashley Cooper 

Construction 

Ph: 07 3142 5915 

ashleycooper.com 

BSPN Architecture 

Ph: 07 3851 9100 

bpsn.com.au 

Open Projects 

Ph: 1800 461 421 

openprojects.com.au 

Paynters - Design & 

Construction 

Ph: 07 3368 5500 

paynters.com.au 

Rohrig Constructions 

Ph: 07 3257 4411 

rohrlg.com.au 

Caughley & Co 

Ph: 0434 549 242 

caughleyco.com.au 

Imagination Play 

Ph: 07 3088 6077 

imaginationplay.com.au 

IQ Construct 

Ph: 3667 8202 

iqcontruct.com.au 

Urban Play 

Ph: 07 3256 0554 

urbanplay.com.au 

BEVERAGES 

Accolade Wines 

Ph: 07 3252 7933 

accolade-wines.com 

Brown-Forman 

Australia P/L 

Ph: 07 3010 2000 

brown-forman.com 

Campari Australia Pty Ltd 

Ph: 07 3253 1801 

camparigroup.com.au 

Carlton & United 

Breweries 

Ph: 07 3666 4104 

cub.com.au 

Coca-Cola Europacific 

Partners 

Ph: 13 26 53 

ccamatil.com 

Coopers Brewery 

Ph: 07 3275 3732 

coopers.com.au 

CUB Premium Beverages 

Ph: 07 3666 4104 

cub.com.au 

Diageo 

Ph: 07 3257 0800 

diageo.com 

Diablo Co 

Ph: 0400 696 192 

diabloco.com.au 

Lion 

Ph: 07 3361 7400 

lionco.com 

Liquid Specialty 

Beverages 

Ph: 07 5440 2006 

liquidsb.com.au 

Pernod-Ricard Australia 

Ph: 07 3340 5471 

pernod-ricard.com 

Red Bull Australia 

Ph: 02 9023 2892 

redbull.com.au 

Samuel Smith & Son 

Ph: 07 3373 5777 

samsmith.com 

Southtrade International 

Ph: 07 3085 7418 

southtradeint.com.au 

Treasury Wine Estates 

Ph: 03 9685 8000 

treasurywineestates.com 

Your Mates Brewing Co. 

Ph: 07 5329 4733 


4 Hearts Brewing 

Ph: 07 3281 1004 

admin@4heartsbrewing.com 

www.4heartsbrewing.com 

Heads of Noosa Brewing Co. 

Ph: 0401 399 625 

headsofnoosa.com.au 

BUILDING SUPPLIES 

& SERVICES 

Bunnings 

Ph: 07 3452 5725 

bunnings.com.au 

Urban Play 

Ph: 07 3256 0554 

urbanplay.com.au 

EDUCATION, TRAINING 

& EMPLOYMENT 

Best Security - 

Security & Training 

Ph: 07 3212 8460 

bestsecurlty.net.au 

Find a Chef Pty Ltd 

Ph: 0431 376 689 

findachef.net.au 

Frontier Leadership 

Ph: 0423 097 246 

frontierleadership.edu.au 

Federation Academy 

Ph: 0423 097 246 

federationacademy.edu.au 

Prime Effect 

Ph: 0406 500 171 

primeeffect.com.au 

MEGT 

Ph: 0409 896 503 

megt.com.au 

Owner Manager Program 

Ph: 0437 834 195 

ownermanager.com.au 

Sero Institute 

Ph: 1800 206 010 

seroinstitute.edu.au 

TAFE Queensland 

Ph: 1300 308 233 

tafeqld.edu.au 

Tribe Workforce Solutions 

Ph: 07 3238 0808 

tribeworkforce.com.au 

The Kingsmen 

Ph: 0410 416 655 

thekingsmen.net.au 

Zenith Hospitality Staffing 

Solutions 

Ph: 07 3002 4000 

zenithhospitality.com 

ENERGY GAS/POWER 

BOC Limited 

Ph: 07 3212 4135 

boc.com.au 

TransTasman 

Energy Group 

Ph: 1300 118 834 

tteg.com.au 

Spinifex Energy 

Ph: 0419 108 638 

spinifexenergy.com.au 

Sun Flux Solar Australia 

Pty Ltd 

Ph: 0421 082 828 

sunfluxsolar.com.au 

FINANCES, BANKING, 

INSURANCE & 

INVESTMENTS 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

Commonwealth Bank of 

Australia 

Ph: 0476 824 307 

CommBank.com.au 

Gallagher Insurance 

Brokers 

Brisbane: 07 3367 5000 

Nth QLD: 07 4753 5311 

Toowoomba: 07 4639 7102 

ajg.com.au 

Shift 

Ph: 0498 137 007 

shift.com.au 

Green Finance Group 

Ph: 0457 883 700 

greenfinancegroup. 

com.au 

Waratah Debt Capital 

Ph: 0448 681 783 

waratahmanagement. 

com.au 

Westpac Banking 

Corporation 

Ph: 0438 701 195 

westpac.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

BUPA - health insurance 

Ph: 134135 

(quote ID 2139463) 

bupa.com.au 

CTB & Co (Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 

Marmalade 

Ph: 0407 040 733 

withmarmalade.com.au 

Trinitas Australia Pty Ltd 

Ph: 1300 836 025 

trinitas3.com.au 

FOOD & ASSOCIATED 

BUSINESSES 

Bidfood Australia Limited 

Ph: 0434 939 134 

bidfood.com.au 

PFD Food Services 

Ph: 131 733 

pfdfoods.com.au 

Simon George and Sons 

Ph: 07 3717 1400 

simongeorge.com.au 

CTB & Co 

(Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 

Food and Agribusiness 

Network 

Ph: 0419 651 157 

foodagribusiness.org.au 

The Entertainment Group of 

Australia Pty Ltd 

Ph: 0413 035 482 

entertainment.com.au 

FURNITURE SUPPLY 

Table Top Innovations 

Ph: 07 5532 7191 

tabletopinnovations.com.au 

SlumberCorp 

Ph: 07 3892 7477 

slumbercorp.com.au 

GAMING AND RACING 

Ainsworth Game 

Technology P/L 

Ph: 07 3209 6210 

ainsworth.com.au 

Aristocrat Leisure 

Industries 

Ph: 07 3727 1600 

aristocrat.com.au 

IGT 

Ph: 07 3890 5622 

igt.com.au 

Konami Australia 

Ph: 02 9666 3111 

konamiaustralia.com.au 

Light & Wonder 

Ph: 02 9773 0299 

explore.lnw.com 

MAX 

Ph: 0436 839 857 

max.com.au 

Odyssey Gaming Services 

Ph: 07 3087 3300 

odysseygaming.com


PVS Australia Pty Ltd 

Ph: 03 8671 1900 

pvsoz.com.au 

Simtech 

Ph: 07 5596 6993 

simtechcreations.com 

Keno 

(The Lottery Corporation) 

Ph: 07 3001 9300 

thelotterycorporation.com 

TAB 

Ph: 1800 823 888 

tab.com.au 

UTOPIA Gaming Systems 

Ph: 1800 200 201 

utopiagaming.com.au 

HOSPITALITY 

CONSULTANTS 

AHS Hospitality 

Ph: 07 5512 6143 

ahshospitality.com.au 

DASK Entertainment 

Group Pty Ltd 

Ph: 0452 640 418 

daskentertainment.com.au 

DNS Specialist Services 

Ph: 0433 906 809 

dnsspecialistservices.com.au 

DWS Hospitality Specialists 

Ph: 07 3878 9355 

dws.net 

Lighthouse Safety & 

Compliance 

Ph: 0422 669 631 

lighthousesafety.com.au 

Logic Hospitality 

Ph: 07 5520 3957 

logichospitality.com.au 

Pro Score - Sporting 

Promotions 

Ph: 0431 366 800 

proscore.com.au 

Rooks Entertainment 

Ph: 07 4068 8633 

rooks-entertainment.com.au 

HOTEL & BAR SUPPLIES 

BOC Limited - Gas/ 

Reticulation Supply 

Ph: 07 3212 4322 

boc.com.au 

Reward Hospitality 

Ph: 07 3341 5929 

rewardhospitality.com.au 

Stoddart 

Ph: 0437 576 447 

stoddart.com.au 

HOTEL BROKERS / 

REAL ESTATE / 

PROPERTY VALUERS 

Off Market Hotels 

Chris Cameron 

Ph: 0477 271 875 

offmarkethotels.com.au 

Power Jeffrey & Co - 

Hotel Brokers 

Ph: 07 3832 6000 

powerjeffrey.com.au 

CRE Brokers 

Ph: 07 5371 0165 

crebrokers.com 

HTL Property 

Ph: 02 8016 3810 

htlproperty.com.au 

JLL 

Ph: 07 3231 1311 

jll.com.au 

QHA PLATINUM PARTNERS 

QHA DIAMOND PARTNERS 

QHA GOLD PARTNERS 

Morph Consulting Services 

Ph: 0438 758 847 

morph-consulting.com 

Nuvho 

Ph: 07 3357 9951 

nuvho.com 

Professional Hospitality 

Ph: 07 3160 8132 

professionalhospitality. 

com.au 

Prostaff Events Pty Ltd 

prostaffevents.com.au 

HOTEL ENTERTAINMENT 

Foxtel Business 

Ph: 1300 790 182 

foxtel.com.au/venues 

Sky Channel 

Ph: 07 3228 6344 

Freecall: 1800 251 710 

skychannel.com.au 

Stan Sport 

Ph: 0416 208 417 

stan.com.au/sport/venues 

Nightlife - Music & Video 

Freecall: 1800 679 748 

nightlife.com.au 

LEGAL 

Mullins 

Ph: (07) 3224 0222 

mullinslawyers.com.au 

Holding Redlich 

Ph: 07 3135 0500 

holdingredlich.com 

HopgoodGanim Lawyers 

Ph: 0419 762 469 

hopgoodganim.com.au 

K&L Gates 

Ph: 0416 131 543 

klgates.com 

LIQUOR 

BUYING GROUPS 

Bottlemart 

Ph: 1300 733 504 

bottlemart.com.au 

Independent Liquor 

Group 

Ph: 07 3713 2751 

ilg.com.au 

Liquor Legends 

Ph: 07 3107 7422 

liquorlegends.com.au 

BDO Australia 

BSV 

CashZone 

Daily Press 

H&L Australia 

Best Security 

BOC Limited 

BSPN Architecture 

Chewzie Table 

Ordering 

Coopers Brewery 

Command 51 

Diablo Co 

Grayza 

Green Finance Group 

HLB Mann Judd 

QHA SILVER PARTNERS 

Off Market Hotels 

Prosperity 

Advisers QLD 

PVS Australia 

Simon George & Sons 

Tanda 

QHA BRONZE PARTNERS 

Liquid Specialty 

Beverages 

MSL Solutions 

Odyssey Gaming 

Services 

Open Projects Group 

Operandio Pty Ltd 

Paynters 

Platypus Print 

Packaging 

Power Jeffrey and 

Company 

Trans Tasman 

Energy Group 

UTOPIA Gaming 

Systems 

Your Mates Brewing 

Company 

Quantaco 

Rohrig Constructions 

Red Bull Australia 

Secure Access I.T. 

Shift 

Simtech 

Southtrade 

International 

Stan Sport 

SW Accountants 

& Advisors 

Waratah Debt Capital 



APPROVED 

MANAGER’S 

LICENCE 

RESPONSIBLE MANAGEMENT 

OF LICENSED VENUES 

TRAINING 

“HONESTLY THE BEST TRAINING 

SESSION! FUN AND LIGHT-HEARTED 

WHILE BEING VERY INFORMATIVE AND 

KNOWLEDGEABLE. THANKS, QHA.” 

LIQUOR 

WHOLESALE GROUPS 

ALM (Australian Liquor 

Marketers) 

Brisbane: 07 3489 3600 

Townsville: 07 4799 4022 

Cairns: 07 4041 6070 

almliquor.com.au 

Your Mates Brewing Co. 

Ph: 07 5329 4733 


4 Hearts Brewing Co. 

Ph: 0428 236 436 

4heartsbrewing.com 

MEDIA / MARKETING 

Daily Press 

Ph: 0412 224 969 

dailypress.com.au 

POINT OF SALE / 

PAYMENTS 

CashZone 

Ph: 0466 148 752 

cashzoneatm.com.au 

H&L Australia Pty Ltd 

Ph: 0407 975 411 

hlaustralia.com.au 

MSL Solutions 

Ph: 0448 134 625 

mslsolutions.com 

Future Business Technology 

Group 

Ph: 1300 706 155 

fgtgroup.com.au 

Hikvision Digital Technology 

Ph: 1300 976 305 

hikvision.com 

Lotus Commercial Pty Ltd 

Ph: 1300 653 536 

lotusfilters.com.au 

Luxxe Outsourced Hotel 

Services 

Ph: 03 8761 9156 

luxxe.com.au 

Security Registers 

Ph: 0452 363 166 

securityregisters.com.au 

Tru Security Services 

Ph: 0452 377 662 

trusecurity.com.au 

SUPERANNUATION 

HOSTPLUS 

Ph: 1300 467 875 

hostplus.com.au 

TECHNOLOGICAL 

PRODUCTS & SERVICES 

BSV 

Ph: 1300 244 727 

bigscreenvideo.com.au 

onPlatinum ICT 

Ph: 0402 281 561 

onplatinum.com.au 

Security Registers 

Ph: 0452 363 166 

securityregisters.com.au 

Smart Parking Limited 

Ph: 0421 155 972 

smartparking.com 

UrPay Technologies 

Ph: 0499 887 577 

urpay.com.au 

Vix Vizion Pty Ltd 

Ph: 0413 026 918 

vixvizion.com 

Whats Doing App 

Ph: 0404 561 895 

whatsdoingapp.com 

TRANSPORT 

A.P. Eagers Limited 

Ph: 07 3109 6731 

apeagers.com.au 

OTHER COURSES OFFERED: 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

Chewzie Table Ordering 

Ph: 1300 243 994 

chewzie.me 

Online RSA/RSG Training 

Gaming Nominee Training 

Employment Relations Training 

Employment Relations Webinar 

Bepoz Retail Solutions 

Ph: 1300 023 769 

bepoz.com.au 

Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

Grayza 

Ph: 1300 944 131 

grayza.com 

Operandio Pty Ltd 

Ph: 0422 398 294 

operandio.com 

Responsible Management of Licensed Venues 

Training is a mandatory training requirement 

for those applying for a liquor licence, and 

applicants for an Approved Manager’s Licence. 

Training is offered face to face at regional 

centres throughout Queensland. 

Idealpos Solutions Pty Ltd 

Ph: 1300 944 117 

mark.beeley@idealpos. 

com.au 

MyVenue Pty Ltd 

Ph: 0447 129 873 

myvenue.com/pubs-cafes-bars 

UrPay 

Ph: 0499 887 577 

urpay.com.au 

PRINTING / PACKAGING 

Secure Access I.T. 

Ph: 1300 880 565 

secureaccess.com.au 

Tanda 

Ph: 1300 859 117 

tanda.co 

BK Electronics 

Ph: 0431 509 409 

bkelectronics.com.au 

Cherry Hub Pty Ltd 

Ph: 0409 548 276 

cherryhub.com.au 

For more information please contact the 

QHA Training Centre 

Ph: 07 3221 6999 Fax: 07 3221 6649 

Email: training@qha.org.au 

Web: www.qha.org.au 

Platypus Print Packaging 

Ph 07 3352 0300 

platys.com.au 

SECURITY / CLEANING 

Best Security 

Ph: 07 3212 8460 

bestsecurity.net.au 

Command 51 

Ph: 0437 368 352 

command51.com.au 

CMBM Facility Services 

Ph: 07 3391 1040 / 

Ph: 0419 708 715 

cmbm.com.au 

Hikvision Digital Technology 

Ph: 1300 976 305 

hikvision.com 

IDU Technologies Pty Ltd 

mitch@idu-identification.com 

idu-identification.com 

Jands 

Ph: 0408 506 620 

jands.com.au 

JB Hi-Fi Commercial 

Division 

Ph: 07 3360 9925 

jbhifi.com.au 

Mr Yum 

Ph: 0448 504 121 

mryum.com.au

EMPLOYMENT 

RELATIONS 

conference 

2023 

SOFITEL BRISBANE 

21 AUGUST 

Join the QHA’s employment relations team on 

Monday 21st August for it’s annual ER Conference. 

The conference will address the continuously 

evolving landscape of employment issues, it 

will be one you don’t want to miss! 

Book your tickets now at qha.org.au

WE’RE RAISING THE GAME 

AT THE 2023 AGE 

We’re here to create excitement everywhere – through the latest in retail and digital wagering, world-class 

sports and racing vision and a range of unrivalled services to enhance your gaming operations. 

At this year’s AGE we will be sharing our latest offers designed to get the most out of your venue. 

Plan your visit and secure a booking with us today via MYTAB or max.com.au/age 

Stand 130 | AGE 

15 - 17 August 2023 

International Convention and Exhibition Centre, Sydney 

IMAGINE WHAT YOU COULD BE BUYING INSTEAD. 

For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au

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