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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
j u l y 2 0 2 3 e d i t i o n<br />
<strong>QHA</strong><br />
FOR EXCELLENCE<br />
2023<br />
Celebrating<br />
the best in the business
We specialise in<br />
GUARANTEED MAXIMUM PRICE (GMP)<br />
DESIGN & CONSTRUCT (D&C)<br />
TENDERED (TRADITIONAL)<br />
07 3142 5915 | enquiries@ashleycooper.com<br />
Unit 2/3-5 Deakin St, Brendale QLD 4500<br />
F l<br />
ashleycooper.com
Jinny Dinh, Hotel industry Rising Star winner and<br />
Bernie Hogan, chief executive of the <strong>QHA</strong><br />
BEYOND 2032<br />
...MANY OF<br />
WHOM WERE<br />
RISING STARS AT<br />
THE VERY FIRST<br />
EVENT AND HAVE<br />
NOW BECOME<br />
THE LEADING<br />
HOTELIERS OF<br />
TODAY.<br />
First up this month, I must congratulate all of the outstanding members that nominated<br />
for the 2023 Awards for Excellence. At our Awards Gala in June we saw over 1400<br />
members come together to celebrate the very best Queensland has to offer. This event<br />
marked the 30th year since the inception of the awards, and it is a true testament to<br />
the longevity of the industry to see so many familiar faces, many of whom were rising<br />
stars at the very first event and have now become the leading hoteliers of today.<br />
With incredibly tough competition, we recognised Tracy Hatch of the Wellshot Hotel,<br />
Ilfracombe as the Hotelier of the Year, The Langham Gold Coast as the Best Overall<br />
Accommodation Hotel, The Rix Hotel from Charters Towers as the Best Overall Hotel<br />
Regional and The Prince Consort as the Best Overall Hotel Metropolitan. We could not<br />
have asked for a more diverse group of members celebrated as leaders in our industry.<br />
This got me thinking about the upcoming Olympic and Paralympic Games in 2032.<br />
So much focus and conversation is centred upon the games. What I believe we are<br />
missing however is a greater vision beyond this event.<br />
It occurs to me that we need to change our focus. While there is incredible<br />
opportunities for members across the state as we welcome the world for a few weeks<br />
in 2032, the opportunities beyond this date are just as important. Queensland has a<br />
rare opportunity to establish a reputation for tourism and hospitality excellence that will<br />
last well beyond the few weeks of the games.<br />
Between now and 2032, many government programs will be looking to build<br />
infrastructure, support business development, attract new investment and train staff.<br />
As an industry, I would like to think that we can move beyond short-term pork-barrelling<br />
and set up our state for long term prosperity. It will take every member to achieve this.<br />
If a project is suggested, we should not automatically dismiss it or limit it to current<br />
needs. Imagine what will be needed if our tourism numbers double or triple – not for<br />
just a week, but for years. These are the kinds of big picture thinkers that our industry<br />
needs. We have them, as we saw at the Awards for Excellence. It is not a 9-year sprint<br />
but a marathon that needs to last beyond our lifetime.<br />
BERNIE HOGAN<br />
<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />
<strong>QHA</strong> REVIEW | 3
q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
j u l y 2 0 2 3 e d i t i o n<br />
o u r c o v e r :<br />
<strong>QHA</strong><br />
Celebrating<br />
the best in the business<br />
FOR EXCELLENCE<br />
2023<br />
Tracy Hatch,<br />
Hotelier of the Year<br />
winner for the 2023<br />
<strong>QHA</strong> Awards for<br />
Excellence<br />
3 EDITOR’S LETTER<br />
7 CONTRIBUTORS<br />
j u l y 2 0 2 3 e d i t i o n<br />
<strong>QHA</strong><br />
Level 14, 270 Adelaide Street<br />
Brisbane, Queensland 4000<br />
GPO Box 343<br />
Brisbane, Queensland 4001<br />
Phone: 07 3221 6999<br />
1800 177 594<br />
Fax: 07 3221 6649<br />
Web: www.qha.org.au<br />
Email: info@qha.org.au<br />
Office Hours<br />
8.30am – 5.00pm Monday to Friday<br />
President<br />
Mr Richard Deery<br />
Senior Vice President<br />
Mr Matthew Coorey<br />
Vice Presidents<br />
Mr Brad Fitzgibbons<br />
Ms Mel Tait<br />
Mr Sam Ingham-Myers<br />
Secretary/Treasurer<br />
Ms Rachel Johnson<br />
Chief Executive and Editor<br />
Mr Bernie Hogan<br />
www.qha.org.au<br />
6 AWARDS FOR EXCELLENCE<br />
WINNERS FROM THE NIGHT<br />
12 NEWS<br />
22 FEATURE<br />
MICHAEL JOHNSON<br />
30 INSIGHTS<br />
THE CAXTON<br />
44 TOP DROP<br />
46 CRAFTY BUNCH<br />
4 HEARTS<br />
54 SPIRITED BUNCH<br />
NIL DESPERANDUM<br />
58 SHOWCASE<br />
AGE 2023<br />
62 TRADE DIRECTORY<br />
64 PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> REVIEW | 4<br />
<strong>QHA</strong> REVIEW is published by the Queensland<br />
Hotels Association ABN 54 878 166 941.<br />
All information is correct at time of going to press.<br />
The publishers cannot accept responsibility for<br />
errors in articles or advertisements, or unsolicited<br />
manuscripts, photographs or illustrations.<br />
The opinions and words of the authors do not<br />
necessarily represent those of the publisher. All<br />
rights reserved. Reproduction in part or whole is<br />
strictly prohibited without prior permission.<br />
EDITORIAL & ADVERTISING<br />
For all editorial and advertising queries:<br />
Simon Cross 0413 698 630<br />
qhareview@qha.org.au
DAMIAN STEELE<br />
<strong>QHA</strong> Deputy Chief<br />
Executive<br />
A hospitality industry<br />
professional with over<br />
30 years’ experience<br />
in liquor, gaming and<br />
operations. Damian<br />
has a strong focus<br />
on compliance and<br />
legislation.<br />
THERESE KELLY<br />
<strong>QHA</strong> Training Manager<br />
An experienced VET<br />
sector professional,<br />
Therese manages<br />
the <strong>QHA</strong> Training<br />
department and is<br />
responsible for the<br />
development and<br />
delivery of quality training<br />
for <strong>QHA</strong> members and<br />
other hospitality venues.<br />
PAUL ST JOHN-WOOD<br />
<strong>QHA</strong> Membership<br />
Officer<br />
Paul is the face of the<br />
Association to many<br />
<strong>QHA</strong> members as he<br />
travels the length and<br />
breadth of the state<br />
visiting, advising and<br />
assisting publicans.<br />
CURT SCHATZ<br />
Managing Partner,<br />
Mullins<br />
With over 30 years’<br />
experience in property,<br />
liquor and gaming law,<br />
Curt is recognised<br />
as a leader in this<br />
field. He advises pub,<br />
club, nightclub,<br />
restaurant, resort and<br />
accommodation venue<br />
owners and operators.<br />
THE HON YVETTE D’ATH<br />
Attorney-General<br />
and Minister for<br />
Justice and Minister<br />
for the Prevention of<br />
Domestic and Family<br />
Violence<br />
Yvette D’Ath is a<br />
Labor member of the<br />
Legislative Assembly<br />
of Queensland<br />
representing the seat of<br />
Redcliffe.<br />
VICTORIA THOMSON<br />
Commissioner for<br />
Office of Liquor and<br />
Gaming Regulation<br />
Queensland<br />
Victoria is responsible<br />
for the regulatory policy<br />
and strategic direction<br />
of product safety,<br />
licensing, compliance<br />
and enforcement<br />
activitiestoprotect market<br />
integrity and keep<br />
Queenslanders safe.<br />
TANA THORPE<br />
Employment<br />
Relations Advisor<br />
Tana utilises her<br />
experience at the<br />
<strong>QHA</strong> and previous<br />
advisory roles to assist<br />
businesses with all<br />
aspects of employment<br />
relations.<br />
TOM FITZGERALD<br />
Accommodation<br />
Membership<br />
Services Officer<br />
Tom will act as<br />
your conduit to<br />
accommodation<br />
information and <strong>QHA</strong><br />
services, and is an<br />
experienced professional<br />
who grew up living and<br />
working in the hospitality<br />
industry as part of a<br />
hotel-owning family.<br />
<strong>QHA</strong> REVIEW | 5
NEWS <strong>QHA</strong> AWARDS FOR EXCELLENCE 2023<br />
<strong>QHA</strong><br />
AWARDS<br />
FOR EXCELLENCE<br />
2023<br />
<strong>QHA</strong> REVIEW | 6
<strong>QHA</strong> AWARDS FOR EXCELLENCE NEWS 2023<br />
The 2023 <strong>QHA</strong> Awards for Excellence Gala<br />
Presentation Evening celebrated nearly 300 finalists<br />
across 45 award categories, showcasing the remarkable<br />
accomplishments of Queensland’s hotels. The evening<br />
was attended by more than 1,400 guests as we took a<br />
trip down memory lane celebrating the 30th year of the<br />
Awards for Excellence program.<br />
Tracy Hatch from the Wellshot Hotel in Ilfracombe was<br />
named Hotelier of the Year, thanks to her commitment<br />
to her local community and tireless efforts in supporting<br />
her local region. The Prince Consort Hotel in Brisbane’s<br />
Fortitude Valley took the title of Hotel of the Year –<br />
Metropolitan Division, while The Rix Hotel in Charters<br />
Towers took out the Hotel of the Year award for the<br />
Regional Division. In the Accommodation Division, The<br />
Langham Gold Coast took out the top honours as Hotel<br />
of the Year – Accommodation.<br />
Thank you to our Platinum Partners, ALM, Aristocrat,<br />
Carlton & United Breweries, Hostplus, IGT, Keno,<br />
Lion and TAB for their continued support of the <strong>QHA</strong><br />
Awards for Excellence program. Thank-you also to our<br />
beverage partners, Coca Cola Europacific Partners,<br />
CUB Premium Beverages, Diageo, Accolade Wines,<br />
Brown-Forman, Campari, Pernod-Ricard, Treasury Wine<br />
Estates and Yalumba, for keeping guests well hydrated<br />
throughout the evening.<br />
<strong>QHA</strong> REVIEW | 7
<strong>QHA</strong> AWARDS FOR EXCELLENCE 2023<br />
Congratulations<br />
TO OUR WINNERS<br />
Hall of Fame<br />
The Shamrock Hotel - Mackay<br />
Front of House Employee of the<br />
Year - General Division<br />
Lucas Eckersley - Howard Smith<br />
Wharves<br />
Front of House Employee of the<br />
Year - Accommodation Division<br />
Sasha Konnor - Hotel X<br />
Employee Excellence in Service<br />
Bianca Melville - QT Gold Coast<br />
Chef of the Year<br />
Adam Lane - QT Gold Coast<br />
Best Hotel Bar General Division<br />
– Regional<br />
The Rix Hotel<br />
Best Hotel Bar General Division<br />
- Metropolitan<br />
The Calamvale Hotel<br />
Best Hotel Bar - Accommodation<br />
Division<br />
Iris Rooftop - Hotel X<br />
Best Draught Beer<br />
The Osbourne Hotel<br />
Best Retail Liquor Outlet<br />
Harry Brown - Eatons Hill Hotel<br />
Best Detached Bottleshop<br />
Bottlemart Boondall Sue's<br />
Korner - The Full Moon Hotel on<br />
Bramble Bay<br />
Outstanding Achievement in<br />
Training<br />
Howard Smith Wharves<br />
Responsible Service -<br />
Gaming<br />
The Prince Consort<br />
Hotel<br />
Responsible<br />
Service - Alcohol<br />
The Alliance Hotel<br />
Best Gaming Venue Regional<br />
Porters Plainland Hotel<br />
Best Gaming Venue<br />
Metropolitan<br />
Shearers Arms<br />
Tavern<br />
Best Late Night<br />
Venue<br />
Hey Chica!
<strong>QHA</strong> AWARDS FOR EXCELLENCE 2023
<strong>QHA</strong> AWARDS FOR EXCELLENCE 2023
<strong>QHA</strong> AWARDS FOR EXCELLENCE 2023<br />
Congratulations<br />
TO OUR WINNERS<br />
Best Entertainment Venue<br />
Sandstone Point Hotel<br />
Best Redeveloped Hotel -<br />
Accommodation Division<br />
Hotel Indigo Brisbane City Centre<br />
Best Redeveloped Hotel - General<br />
Division<br />
The Jubilee Hotel<br />
Best Hotel or Pub Style<br />
Accommodation<br />
The Mucka Pub<br />
Best Mid-Range Accommodation<br />
BIG4 Sandstone Point Holiday<br />
Resort<br />
Best Suite/Apartment Hotel<br />
The Langham, Gold Coast<br />
Best Superior Accommodation<br />
Hotel Indigo Brisbane City Centre<br />
Best Deluxe Accommodation<br />
The Langham, Gold Coast<br />
Best Bistro - Regional<br />
Lighthouse Hotel<br />
Best Bistro - Metropolitan<br />
The Calamvale Hotel<br />
Best Family Dining<br />
Logan Village Hotel<br />
Best Restaurant General Division -<br />
Regional<br />
Beast and Barrel - The Rix Hotel<br />
Best Restaurant General Division -<br />
Metropolitan<br />
Stanley - Howard Smith Wharves<br />
Best Restaurant - Accommodation<br />
Division<br />
Yamagen - QT Gold Coast<br />
Best Marketed Hotel - General<br />
Division<br />
Maggie May Supperclub<br />
Best Marketed Hotel -<br />
Accommodation Division<br />
The Langham, Gold Coast<br />
Best Meeting & Events Venue<br />
QT Gold Coast<br />
Best Outdoor Non-Enclosed Facility<br />
Seaview Hotel<br />
Best Environmental & Energy<br />
Efficiency Practise<br />
Scenic Rim Brewery and Cafe<br />
Best Sporting Entertainment Venue<br />
Burleigh Town Hotel<br />
Best TAB Licenced Venue<br />
The Caxton Hotel<br />
Keno Outstanding Community<br />
Service & Achievement<br />
The Prince Consort Hotel<br />
Hotel Industry Rising Star<br />
Jinny Dinh - Meriton Suites<br />
Best Hotel Group Operator<br />
Comiskey Group<br />
Overall Hotel of the Year -<br />
Accommodation<br />
The Langham, Gold Coast<br />
Overall Hotel of the Year - Regional<br />
The Rix Hotel<br />
Overall Hotel of the Year -<br />
Metropolitan<br />
The Prince Consort Hotel<br />
Hotelier of the Year<br />
Tracy Hatch
NEWS<br />
REACHING OUT<br />
IN A TIME WHERE MENTAL HEALTH IS AT THE FOREFRONT OF THE AUSTRALIAN HOSPITALITY INDUSTRY, EMERGING<br />
TECHNOLOGY SUCH AS OK2PLAY? IS A SIMPLE AND EFFECTIVE OPTION FOR HELPING PEOPLE IN NEED.<br />
<strong>QHA</strong> REVIEW | 12<br />
In acknowledgement of Gambling Harm Awareness<br />
Week, we thought it appropriate to shine a light on a<br />
product helping to create safer gambling experiences<br />
in venues across Queensland.<br />
OK2PLAY? is the leading player protection platform for<br />
the hospitality industry, and asks gamblers to confirm<br />
if they are okay to play in a discreet and seamless<br />
manner before they start gambling. Built by Australian<br />
tech company GPT, the technology was developed<br />
as a pathway for venue patrons to ask for assistance<br />
while also increasing the response speed of staff.<br />
The program prompts individuals to respond to the<br />
question ‘OK2PLAY?’ at various points in a hospitality<br />
location with gaming machines. While the patrons<br />
who respond ‘yes’ will have a relatively unchanged<br />
experience, for those feeling susceptible or uncertain,<br />
the technology triggers a private in-venue response<br />
from staff to assist, which will then allow the individuals<br />
to be linked with support services.<br />
CEO of OK2PLAY?, Bryan Te Wani, said the simple<br />
and effective technology bypasses all of the barriers<br />
society may put up for people seeking help.<br />
“The anonymity of technology means people don’t<br />
have to consider who they might ask, what they will<br />
say or what that person might think if they approach<br />
them for help.<br />
“It removes all those hurdles to capture patrons in<br />
action and prompt them to stop for a moment and<br />
consider, ‘Am I really okay to do this right now?’,” he<br />
said.<br />
Many venues throughout Queensland and New South<br />
Wales have embraced OK2PLAY?, with launches<br />
further planned in other venues and hotels over the<br />
coming months. In addition to protecting the people<br />
that need it in a respectful way, the technology also<br />
provides venues with staff protection, as the platform<br />
acts as the first level of detection for identifying at-risk<br />
individuals.<br />
Bryan said most importantly, the platform helps bring<br />
people together and allows those seeking help to have<br />
a human-to-human connection.<br />
“If a patron is no longer enjoying the experience and is<br />
struggling in that moment, venues should provide an<br />
exceptional level of care for these individuals and take<br />
their responsibility seriously, for the patron, the staff<br />
and the community.<br />
“What OK2PLAY? provides is a tool for protecting<br />
players while also protecting staff who have previously<br />
been responsible for the incredibly difficult task of<br />
recognising vulnerable patrons,” he said.
NEWS<br />
Bernie Hogan, chief executive of the<br />
<strong>QHA</strong> with Paul Carew, CEO of Tabcorp<br />
STAYING STRONG<br />
NEW TABCORP AND <strong>QHA</strong> AGREEMENT WILL CONTINUE<br />
DELIVERING EXCELLENCE FOR QUEENSLAND PUBS AND HOTELS.<br />
<strong>QHA</strong> REVIEW | 14<br />
The ink is fresh on a new Partnership Agreement<br />
between Tabcorp and the Queensland Hotels<br />
Association (<strong>QHA</strong>). The agreement cements Tabcorp’s<br />
three flagship brands, TAB, MAX and SKY, as<br />
Diamond Partners of the <strong>QHA</strong> for the next two years.<br />
This agreement also reaffirms TAB’s position as the<br />
exclusive wagering partner and sponsor to <strong>QHA</strong>. CEO<br />
of Tabcorp, Paul Carew, said it is a position which<br />
Tabcorp is very proud to maintain.<br />
“We have cultivated a strong and enduring partnership<br />
over the years, and now, we are thrilled to seize this<br />
opportunity to extend our support, opening up new<br />
avenues for innovation and mutual benefit for both<br />
Tabcorp, the <strong>QHA</strong> and its members,” he said.<br />
Chief executive of the <strong>QHA</strong>, Bernie Hogan, the<br />
<strong>QHA</strong> is always seeking to obtain the best operating<br />
environment for their members and patrons.<br />
“As the Tabcorp brands have been strong partners for<br />
many years, we were delighted to continue to work<br />
with them to improve the offering right across our state<br />
for members and patrons. We look forward to working<br />
with Tabcorp over the next two years to continue to<br />
improve the in-venue and <strong>digital</strong> experience across<br />
media, wagering and gaming offerings,” he said.<br />
This agreement is a continuation of a long running and<br />
fruitful partnership between Tabcorp and the <strong>QHA</strong>.<br />
Most recently, this partnership delivered significant<br />
savings to the network, with TAB committing to fully<br />
rebate the cost of SKY Racing subscription fees for<br />
<strong>QHA</strong> members who are exclusive TAB venues.
EXCLUSIVE NEWS<br />
MARKETS<br />
AND OFFERS<br />
ON TAP<br />
ONLY AT<br />
THE LOCAL<br />
THE TAB APP IS EVEN<br />
BETTER IN YOUR PUB<br />
Venue Mode available on the TAB app in operating TAB Venues, Agencies and selected Racecourses.<br />
<strong>QHA</strong> REVIEW | 15<br />
CHANCES ARE YOU’RE ABOUT TO LOSE.<br />
For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au
NEWS<br />
HEADING NORTH<br />
FOR THE VERY FIRST TIME, THE PUB LEADERS<br />
SUMMIT IS TRAVELLING TO QUEENSLAND AND<br />
BEING HELD AT ONE OF THE MOST REVERED<br />
HOTELS IN AUSTRALIA – EATONS HILL HOTEL AND<br />
ACCOMMODATION.<br />
<strong>QHA</strong> REVIEW | 16<br />
The conference and expo is a highly regarded<br />
event for Australia’s leading pub operators and<br />
senior managers, and is usually held in Sydney and<br />
Melbourne. Now in its seventh year, the summit will be<br />
coming to the Sunshine State and hosted in the halls<br />
of The Comiskey Group’s award-winning venue from<br />
24 to 25 <strong>July</strong>.<br />
Established in 2016 and organised by Australian<br />
Hotelier magazine, the Pub Leaders Summit shines<br />
a light on the best practices and new trends in the<br />
industry while delivering ideas and inspiration to help<br />
publicans grow their business.<br />
This year the expo is being held over two days instead<br />
of one, with an optional half-day study tour of some<br />
of Brisbane’s most successful pubs being added<br />
to the itinerary. The tour has been put in place to<br />
inspire and provide networking opportunities for those<br />
participating in addition to giving visitors a look into<br />
how some of Australia’s industry leading publicans are<br />
running their venues.<br />
In addition to the tour, panels, presentations and<br />
conferences are also going to be centre stage and<br />
directly influenced by the topics needing the most<br />
attention in the industry, such current economic<br />
conditions, gaming regulations, food and beverage,<br />
staffing shortages and data and loyalty systems.<br />
The event will feature many of the industry’s leading<br />
speakers and influencers, from operators and<br />
regulators to publicans, suppliers and brewers.<br />
Some notable panellists and presenters include chief<br />
experience officer of Australian Venue Co., Marianne<br />
Mewett, interim managing director of ALH Hotels, Paul<br />
Watson, managing director of Hastings People, Luke<br />
Butler and <strong>QHA</strong>’s very own chief executive, Bernie<br />
Hogan.<br />
The summit is wrapped up with beers and a<br />
networking session for an opportunity to catch up with<br />
friends old and new in the industry.<br />
Information on the 2023 Pub Leaders Summit,<br />
including tickets and an overview of the program, can<br />
be found on the event’s website:<br />
publeaders.com.au.
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NEWS<br />
THE SOUTHERN HOTEL’S NEW TERRACE VENUE<br />
OFFERS A STYLISH OUTDOOR ALTERNATIVE<br />
IT’S A CHILLY DAY UP ON THE RANGE BUT A ROARING FIRE IS KEEPING THE SOUTHERN HOTEL’S NEW TERRACE<br />
ADDITION COSY AND CONVIVIAL.<br />
<strong>QHA</strong> REVIEW | 18<br />
The Terrace opened in October last year along<br />
with fully upgraded toilet facilities and a renovated<br />
sports bar at the beloved family-owned Toowoomba<br />
establishment.<br />
Owner of the Southern Hotel, Richard Bowly, said off<br />
the back of Covid, he knew people were looking for<br />
more outdoor area options with fresh air and plenty of<br />
light.<br />
“We wanted to create a space that would be warm in<br />
winter, cool in summer and was really stylish.<br />
“Our guiding principle for The Terrace was that it<br />
would be attractive to and comfortable for our female<br />
patrons.<br />
“Our women customers are particularly discerning and<br />
appreciative of details. So I told our interior designer,<br />
Elena Harris, that I wanted it to be the kind of space<br />
she would walk into and go ‘wow’,” he said.<br />
Food is a key part of the ‘wow’ factor, and the bar is<br />
serving 1500 meals a week – almost on par with the<br />
restaurant.<br />
“We have eight different nationalities working in our<br />
kitchen, so we offer food that reflects that terrific<br />
diversity including Indian, Vietnamese and Sri Lankan.<br />
“If you can make an area work with food, then it’s<br />
sustainable. People aren’t just coming for a drink,<br />
they’re coming for a meal and to enjoy the outdoor<br />
atmosphere,” Richard said.<br />
Five big screens mean customers never miss their<br />
favourite sporting events, and regular musical duos<br />
and solo acts are popular. But on a winter’s afternoon,<br />
the open fireplace is the biggest drawcard.<br />
“Everyone loves the combination of outdoor ambience<br />
and a roaring fire,” Richard said.<br />
Richard Bowly is a long-time member of LMG, and<br />
owns four Bottlemart shops along with the Southern<br />
Hotel.<br />
“LMG set the industry standard. They are incredibly<br />
strong on merchandising and keeping up with retail<br />
trends and very good at helping to make us profitable.<br />
“The <strong>digital</strong> solutions they’ve implemented have made<br />
a huge difference and I’m really excited about the<br />
loyalty system LMG will be rolling out later this year,”<br />
Richard said.<br />
Visit The Terrace at The Southern Hotel, 839 Ruthven<br />
Street, Kearneys Spring, Queensland.
NEWS<br />
<strong>QHA</strong> REVIEW | 19
LATEST & GREATEST<br />
Bernie Hogan, chief executive of the <strong>QHA</strong> with Richard Barker, general manager of Braille House<br />
FEEL THE LOVE<br />
FOR 126 YEARS THE BRAILLE HOUSE HAS HELD TRUE TO ITS MISSION OF EMPOWERING PEOPLE OF ALL AGES WHO<br />
ARE BLIND OR HAVE LOW VISION. NOW, THE ASSOCIATION IS WORKING WITH THE <strong>QHA</strong> TO HELP MAKE THE HOTEL<br />
INDUSTRY A MORE INCLUSIVE PLACE.<br />
<strong>QHA</strong> REVIEW | 20<br />
Braille House has a long and positive history with the<br />
Queensland community, and first worked with the <strong>QHA</strong><br />
through a joint initiative during that memorable time<br />
when everyone had to scan QR codes before entering<br />
a venue.<br />
The project aimed to improve inclusivity for blind and<br />
low vision patrons in member venues throughout<br />
Queensland, and made QR codes more accessible<br />
for disadvantaged people who could scan them<br />
independently due to the simple addition of a raised,<br />
clear sticker.<br />
Richard Barker, general manager of Braille House,<br />
said approximately 900 <strong>QHA</strong> hospitality and tourism<br />
accommodation venues across Queensland had taken<br />
advantage of this initiative, however there are many<br />
ways that the association can help the hotel industry.<br />
“A significant way is by producing menus in large print<br />
and braille. People who are blind or have low vision go<br />
out for a drink and a meal the same as everyone else,<br />
so it makes sense to have a menu on hand that they<br />
can read independently. This is also a great way for<br />
hotels to demonstrate to their patrons that they value<br />
accessibility and inclusion.<br />
“We know that <strong>QHA</strong> and its members are committed<br />
to providing exceptional experiences for their patrons,<br />
and we also recognise that good intentions need the<br />
support of organisations like Braille House. We will<br />
always be here to assist <strong>QHA</strong> members,” he said.<br />
Of course, Braille House’s amazing work goes beyond<br />
the hotel industry. In Australia, less than 5% of reading<br />
material is produced in alternate format such as braille,<br />
meaning for every 100 books a sighted person has<br />
access to, a blind person has access to less than five.
LATEST & GREATEST<br />
Richard said Braille House recognises that, and<br />
understands through the power of literacy, braille<br />
supports blind and low vision people to live<br />
independently, attain their desired level of education,<br />
increase their opportunities for employment and<br />
interact with their communities.<br />
“In providing the tools to be literate, we are<br />
empowering blind and low vision learners, because<br />
recent research also indicates braille literacy is uniquely<br />
associated with well-being and self-esteem among<br />
legally blind adults. Participants who learned braille<br />
early in childhood reported the highest wellbeing levels.<br />
“People who are blind or have low vision deserve<br />
to have the same access as their peers to quality<br />
literature. Can you just imagine being the child that<br />
doesn’t get to read Dr Suess or Harry Potter because<br />
it isn’t available in braille? Here, we are striving to<br />
narrow the void and increase the availability of literature<br />
in alternate formats, and it’s heartening to know that<br />
our work matters and makes a difference,” he said.<br />
Braille House found its core purpose all the way back<br />
in 1897, when a group of seven ladies in Queensland<br />
met after realising there were many children in the<br />
colony of Brisbane who were blind and had no books<br />
to read.<br />
After Lady Lamington, the wife of Queensland’s<br />
eighth governor, attended the second meeting and<br />
agreed to be the group’s patron, the women made a<br />
commitment to learn braille and produce twelve books<br />
each, which were then displayed at an 1897 exhibition<br />
before being gifted to the children.<br />
Richard said the organisation’s library was established<br />
two years later, and ever since the Braille House has<br />
been providing reading material for blind and low vision<br />
children and adults.<br />
“In addition to teaching people how to read braille,<br />
the organisation has grown to include a free lending<br />
library which has thousands of braille and eBraille<br />
volumes that are available to borrow. We also produce<br />
‘Twin Vision’ books, where our team takes a children’s<br />
picture book and adds braille to it so that the same<br />
book can be read by both sighted and blind children<br />
at the same time. That way, parents who are blind or<br />
have low vision can also read to their sighted children.<br />
“Beyond books, we are also experienced in the<br />
provision of other large print and tactile resources such<br />
as menus, health information, QR code indicators,<br />
maps, models, emergency evacuation information<br />
packs and local neighbourhood watch newsletters. In<br />
programs with Brisbane and Ipswich City Councils, we<br />
also transcribe information such as business cards,<br />
documents, certificates and other important material<br />
into braille,” he said.<br />
Currently, The Braille House is actively working<br />
to secure funding to produce a package of<br />
materials designed exclusively for the Queensland<br />
accommodation, hospitality and tourism industry.<br />
These resources will help hotels and pubs learn crucial<br />
information about accessibility and inclusion to support<br />
blind or low vision patrons.<br />
The association runs a myriad of colourful events to<br />
raise funds for their cause. Richard said, with Lady<br />
Lamington being their first patron, the association<br />
proudly celebrates National Lamington Day on <strong>July</strong> 21<br />
every year and invites Australians to get together, enjoy<br />
a lamington and raise money for Braille House.<br />
“On a bigger scale, last year we held our inaugural<br />
Celebration of Friendship Golf Day and, with it being<br />
such a great success on many levels, we are actively<br />
planning our 2023 event which will be even bigger and<br />
better.<br />
“<strong>QHA</strong> members are warmly invited to join the event<br />
and raise much needed funds for Braille House.<br />
This year it will be held at Royal Pines on Friday 17<br />
November, and the format will see a midday tee off<br />
following an early lunch. There’s 18 holes of golf, drinks<br />
and dinner, plus amazing entertainment. Also included<br />
for under $500 per player is accommodation and a full<br />
breakfast the following morning.<br />
“Additionally, high on our list of priorities is to<br />
commence a fundraising initiative to build a fit<br />
for purpose facility to better accommodate our<br />
organisation and allow us to continue to serve the<br />
community through the great work we do,” he said.<br />
To find out more about Braille House and its services,<br />
feel free to get in touch at braillehouse.org.au.<br />
<strong>QHA</strong> REVIEW | 21
FEATURE<br />
WHERE LIFE TAKES YOU<br />
WITH THE MERGING OF THE ACCOMMODATION ASSOCIATION OF AUSTRALIA (AAOA)<br />
AND TOURISM ACCOMMODATION AUSTRALIA (TAA) FINALLY HERE, WE SAT DOWN<br />
WITH ONE OF THE KEY INSTIGATORS BEHIND IT ALL.<br />
<strong>QHA</strong> REVIEW | 22<br />
As the CEO of both the TAA and the new peak<br />
industry body – Accommodation Australia, Michael<br />
Johnson sure has a lot of things on his plate, but said<br />
he is quite thrilled with his new position, and that it was<br />
very humbling to get through the process.<br />
“The first opportunity to join the association came up<br />
about four years ago. I had just finished doing the<br />
redevelopment of Parkroyal out of Parramatta, so I<br />
thought it was such a great chance after so many<br />
years in the industry. I had been associated with the<br />
Australian Hotels Association (AHA) before, as an<br />
executive and on the New South Wales board, so the<br />
opportunity to actually take the CEO role for TAA was<br />
just a great transition for me.<br />
“These roles give you the opportunity to really benefit<br />
the industry as a whole. You get to have all of these<br />
connections to members and find out what is keeping<br />
them awake at night so you can make a difference.<br />
I have to say, it was a bit of an initiation by fire, that’s<br />
for sure, because I’d only been in the job for about six<br />
months when we got hit by a pandemic and started<br />
closing things up,” he said.<br />
As someone who has over 35 years of experience<br />
managing 5-star business hotels, resorts and tourist<br />
attractions across two countries, you could say<br />
Michael sports an in-depth understanding of the<br />
hospitality industry. Hailing from Sydney, his invaluable<br />
international insights, industry knowledge and skills<br />
have helped give the Australian accommodation<br />
industry the best possible representation at all levels of<br />
government.<br />
Preceeding all of that, however, Michael said his<br />
beginnings with the industry goes right back to the<br />
Southern Pacific Hotel Corporation in the 70s and 80s,<br />
where he started as a trainee washing dishes who had<br />
no idea where his life could possibly take him.<br />
“I effectively worked my way through the hotel<br />
departments, and it was after I’d been there for a few<br />
years that the general manager asked what I intended<br />
to do when I got out of there. I said I would probably<br />
have to go back to work, but then he said ‘Why don’t<br />
you call this work? I haven’t worked a day since I’ve<br />
been here, I’m just loving it.’ So he put me through<br />
an official traineeship, and I came out of it as a duty<br />
manager and then worked my way from food and<br />
beverage manager up to the general manager.<br />
“I was managing hotels in my early 30s. I did that<br />
for many years, and look, I was blessed. I managed<br />
some great hotels, from corporate venues to resorts in<br />
Brisbane City and right across Queensland. I managed<br />
Travelodge and Royal on the Park for a short period of<br />
time in addition to the Dockside Park Royal back in the<br />
early 90s. I also crossed the ditch a lot and managed<br />
hotels in Christchurch, New Zealand too,” he said.<br />
For Michael, and many others in the accommodation<br />
industry, it has been a long personal ambition<br />
to see one united voice speaking for Australia’s<br />
accommodation sector. The excitement has been<br />
palpable for the amalgamation of AAoA and TAA.<br />
A merger between the major national industry bodies<br />
has been attempted multiple times over the years,<br />
which is why, after years of organisation, finally<br />
having a peak industry body representing Australia’s<br />
economically important accommodation sector has<br />
been met with a collective sigh of relief. Michael said<br />
that the progression has been fantastic, and he still<br />
pinches himself that the amalgamation has finally been<br />
achieved.
FEATURE<br />
“It’s been a long haul and I have to say it’s huge. We<br />
had a great working party in place – Steven Ferguson,<br />
CEO of the AHA, Ian Horne, CEO of AHA South<br />
Australia and Richard Munro, who was the previous<br />
CEO of AAoA.<br />
“It was great timing that we were able to come<br />
together under the direction of Scott Leech, who was<br />
our national board president, and also Simon McGrath<br />
and Julian Clarke, who were the president and vice<br />
president of the AAoA board.<br />
“They all came together and said this is the best time<br />
to do it. So the working party was formed, which<br />
allowed myself and Dean Long, who was CEO of<br />
the AAoA, to just focus on member requirements. It<br />
was full on – we were pushing into governments with<br />
JobSeeker and JobKeeper and there was a lot to do.<br />
“We made some great inroads though, and we had<br />
some great successes for the industry. We were<br />
probably working overtime for a while, but whether it<br />
was state government or federal government, we really<br />
felt like they were listening – they were very engaged<br />
with us,” he said.<br />
Along with being heavily involved in sorting out the<br />
nuances of bringing together two highly active industry<br />
bodies, Michael and the merging teams at the AA and<br />
TAA are also continuing to do what they do best –<br />
addressing issues to the government that keep hotelier<br />
members up at night.<br />
When asked about the big issues in the<br />
accommodation industry that are going to be tackled<br />
in the coming months at both federal and state<br />
levels, Michael said there is plenty happening in many<br />
different spaces.<br />
“I was in Canberra last week and we had good<br />
meetings with Senator Farrell, our tourism and trade<br />
minister. It was great to be able to talk with him about<br />
where we are at the moment because our international<br />
tourism is certainly building, but it’s not building at the<br />
speed we’d probably like it to be.<br />
“There’s been a lot of banter around saying we had<br />
all our eggs in one basket with China, but they were a<br />
huge contributor in 2019 with 1.4 million visitors.<br />
<strong>QHA</strong> REVIEW | 23
FEATURE<br />
“We’ve had TAA over in China just recently, and Senator<br />
Farrell is actually going across with a delegation as well,<br />
not just for trade, but for tourism, because we really do<br />
need to see that start coming back.<br />
“There’s a few interesting things happening in the<br />
state space as well, including leave and outsource<br />
housekeeping, which we’re very dependent on in hotels.<br />
Portable long service leave is now also being legislated<br />
for the accommodation and food sector as well. So<br />
that’s a bit scary and something that we’re looking at,<br />
because that’ll start getting pushed into other states<br />
as well.<br />
“There is also affordable housing. That’s a big one<br />
happening across all of the states and everyone’s really<br />
feeling that at the moment. We’re seeing some reprieve<br />
in staffing with working holidaymakers, because we’re<br />
now slowly seeing them come back. I’m pleased to say<br />
that we’ve got over 133,000 working holiday makers<br />
back in the country, which is great. That’s only about<br />
10% down on what we had pre-pandemic. So that’s<br />
helping us in that labour force right around the country,”<br />
he said.<br />
It’s incredible, hard-working people like Michael and the<br />
day-to-day business of the AHA and TAA that ensures<br />
our industry maintains a positive line of communication<br />
with both sides of government right across the country.<br />
Which is important, because the closer the national<br />
hospitality and tourism sector is to government, the<br />
more successes the <strong>QHA</strong> will have for its members,<br />
supporters and the industry as a whole.<br />
“I often tell people to please contact me, because they<br />
always say, ‘Oh, we don’t want to bother you,’ but that’s<br />
why we’re here. We’re here to be bothered because we<br />
need to know what the issues are so that we can be<br />
fighting the good fight on behalf of our members.<br />
“I’m looking forward to getting up to Queensland again.<br />
We’ve got committees operating up there and it’s about<br />
to be more of a joint environment, which is amazing as<br />
well. There’s great representation for Queensland hotels<br />
and there’s nothing but good things happening for the<br />
future, so I’m really excited about that,” Michael said.<br />
<strong>QHA</strong> REVIEW | 24<br />
Listen to the complete interview and more<br />
on the Here’s Cheers podcast available at<br />
qha.org.au or your normal podcast apps:<br />
itunes<br />
spotify<br />
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Including Capetown, Sun City, Kruger National Park.<br />
Experience first hand the wonder of South Africa, how they amaze<br />
tourists worldwide with the national parks, resorts and first-class dining.<br />
Including in-depth discussion and back of house tours of food and<br />
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<strong>QHA</strong> REVIEW | 25<br />
To express interest please contact Bernie Hogan on bhogan@qha.org.au
ATTORNEY-GENERAL<br />
The Honourable Yvette D’Ath MP<br />
WOMEN’S SAFETY DURING<br />
UPCOMING SPORTING EVENTS<br />
<strong>QHA</strong> REVIEW | 26<br />
<strong>July</strong> will mark the start of the FIFA Women’s World<br />
Cup and it’s an exciting time for so many fans who will<br />
be able to cheer on the Matilda’s at Suncorp Stadium<br />
- especially the growing number of young girls who are<br />
taking part in the game with their local football clubs.<br />
It’s great to see the Sunshine State will be hosting<br />
eight of the sixty-four matches, and we look forward to<br />
seeing many more major sporting events being held in<br />
Queensland over the coming years.<br />
I would like to acknowledge that it will be a<br />
particularly busy time for <strong>QHA</strong> members making it<br />
an opportune moment to remind licensees about<br />
their responsibilities regarding responsible service of<br />
alcohol (RSA), to ensure your patrons have a safe and<br />
enjoyable night out.<br />
All licensees must ensure they are compliant with their<br />
responsible service of alcohol (RSA) by taking the<br />
below steps:<br />
• Ensuring patrons are not supplied or able to<br />
consume liquor if they are unduly intoxicated,<br />
disorderly, or a minor<br />
• Making clean potable water available for patrons<br />
• Having policies and procedures in place that staff<br />
can refer to confirm there are no non-exempt<br />
minors on the premises<br />
• Ensuring there are sufficient ID checking processes<br />
in place<br />
Equally, we all have a role to play in making our<br />
venues a safe and inclusive environment for everyone.<br />
Unfortunately, women are still experiencing sexual<br />
harassment and other unwanted advances every day.<br />
The Palaszczuk Government is firmly committed to<br />
eliminating all forms of violence in our communities;<br />
and ensuring women are safe on a night out is part of<br />
that commitment.<br />
On a separate note, licensees should have received<br />
your licence renewal notice by email or post which are<br />
due by 31 <strong>July</strong>.<br />
It’s crucial that you do not let your licence lapse,<br />
otherwise your liquor licence will be automatically<br />
suspended and then cancelled after 28 days, should<br />
the fee remain outstanding. Wine licenses will be<br />
automatically suspended and then cancelled after 14<br />
days if the fee remains outstanding.<br />
If you have not received notification, please contact<br />
OLGR on 1300 072 322. You can pay your fees online<br />
through the LGFT online portal:<br />
portal.lgft.justice.qld.gov.au.
Victoria Thomson OLGR<br />
ONE VENUE’S APPROACH TO CREATING A<br />
SAFER ENVIRONMENT FOR CUSTOMERS<br />
Recently the Office of Liquor and Gaming Regulation<br />
(OLGR) conducted a compliance inspection at the<br />
Porters Plainland Hotel and were impressed with the<br />
systems and procedures the hotel has put in place<br />
under their safer gambling strategies.<br />
As part of an OLGR initiative to showcase best<br />
practice in the industry, we spoke to the venue about<br />
how they are protecting customers from gambling<br />
harm and being alert to possible money laundering<br />
activity.<br />
Porters Plainland Hotel’s Gaming Manager, Kiana<br />
Austin, said the hotel’s approach to making the venue<br />
safer for patrons comes from the top.<br />
“Our General Manager Melissa Porter says she wants<br />
customers to come to our venue and spend their<br />
entertainment budget, not their grocery budget,” Mrs<br />
Austin said.<br />
The hotel has introduced a commercial IT solution<br />
with a real time mobile interface which is improving<br />
their capacity to record incidents, prepare reports, and<br />
better prepare them for their compliance checks.<br />
According to the venue, the mobile solution has<br />
significantly improved communication between gaming<br />
staff and management, in turn providing a safer<br />
environment for patrons.<br />
“We are now much better at supporting staff in<br />
recognising the signs of gambling harm and that is<br />
evidence in our compliance checks.<br />
“It’s all about getting to know your customers better<br />
and recognising when you may need to intervene or<br />
offer some advice or help,” Mrs Austin said.<br />
It’s important to note that many actions taken by<br />
venues towards identifying and responding to signs<br />
patrons may be at risk of gambling harm are also<br />
relevant to identifying signs of potential criminal activity<br />
including money laundering and counter-terrorism<br />
financing.<br />
Criminals are known to use machine gaming at pubs<br />
and clubs to launder the proceeds of crime.<br />
There are several things you can do to protect your<br />
business and the community from serious and<br />
organised crime.<br />
If you see behaviours of concern, it does not<br />
automatically mean your customer is breaking the<br />
law. But it is a red flag, and you should look out for it,<br />
manage it and consider reporting it.<br />
Be aware if you are seeing something that doesn’t<br />
seem right. It may involve a regular or a new customer.<br />
Be on the lookout for unusual activity, including<br />
customers who are attempting to buy winning tickets<br />
from other patrons; patrons with no known relationship<br />
sharing funds; asking for cheques or EFTs to be written<br />
in someone else’s name; or regularly gambling large<br />
amounts of cash and/or have very high turnover.<br />
Venues looking for resources and information to help<br />
their customers experiencing gambling harm can<br />
access advice on the Business Queensland website.<br />
• Venues should also familiarise themselves with<br />
the developed Australian Transaction Reports and<br />
Analysis Centre’s (AUSTRAC) materials, including:<br />
• A new video which includes examples of what<br />
behaviours to be aware of that may indicate<br />
suspicious behaviour<br />
• An updated brochure for pubs to print and share<br />
with staff to outline AML/CTF tips to help protect<br />
their business<br />
• A streamlined version of the ‘be aware, be alert’<br />
poster to help you understand the myths and facts<br />
relating to money laundering and terrorism financing<br />
• A myths and facts poster to help you and your staff<br />
understand the myths and facts relating to money<br />
laundering and terrorism financing.<br />
<strong>QHA</strong> REVIEW | 27
LEGAL MATTERS with Curt Schatz<br />
VOIDABLE BETTING TRANSACTIONS<br />
<strong>QHA</strong> REVIEW | 28<br />
With technological and sociological advancements, all<br />
retailers and providers have been forced to consider<br />
a revamp of their services and the mediums through<br />
which those services are provided to the public. This<br />
is no different for hotel operators, who have had to<br />
continue to evolve their offerings in order to meet<br />
the changing demands of their patrons. With such<br />
advancements have also come various methods and<br />
offerings through which patrons may get involved in<br />
wagering.<br />
Wagering is offered by a variety of providers<br />
throughout Queensland and Australia through inperson<br />
and online services. The essence of wagering<br />
is the investing of money on an event or contingency<br />
with the hope of a return on the investment based on<br />
the result or outcome of that event or contingency.<br />
The investment may either yield some or no returns<br />
depending on the wager (including the amount of the<br />
wager) and the outcome of the event or contingency.<br />
There are many ways through which a person may<br />
utilise the services of wagering providers to make a<br />
wager, including in-person, by telephone, through an<br />
automated device or online. All of these methods may<br />
be susceptible to some form of error, whether it be of<br />
a technical or clerical nature, which could result in a<br />
person engaging in wagering to seek a return that is<br />
more than the expected return for which they betted.<br />
For example, a person may wager on a sporting<br />
event and choose to place their wager online. The<br />
intended wager is for $10.00 with an expected<br />
return of $100.00, however, due to a system fault<br />
the wager is recorded as $100.00 with only $10.00<br />
being deposited. In the event the player has a winning<br />
bet, they may claim for a larger return than they are<br />
entitled to.<br />
The wagering provider may have their own terms and<br />
conditions which address such issues, however for<br />
the hotel operator, the problem is then whether they<br />
are required to pay the higher return to the player. This<br />
can be a difficult issue to navigate, as on the face of it,<br />
it would appear the player can claim and receive the<br />
higher return.<br />
However, this is not correct. The return on the player’s<br />
investment is calculated from the amount of the<br />
investment. Where this has been recorded incorrectly<br />
due to a technical failure or other error, it will generally<br />
render the bet void with a refund of the amount the<br />
player actually wagered. This is regardless of whether<br />
the player offers to pay the difference for their actual<br />
investment and the investment recorded on their<br />
wager.<br />
Betting providers will have extensive terms and<br />
conditions that will determine how such an issue may<br />
be resolved. It can also depend on whether the error<br />
is discovered before or after the event upon which<br />
the bet is placed has commenced. If you experience<br />
this issue, it is important to refer to the terms and<br />
conditions of the relevant betting provider and then to<br />
make a determination as to whether the bet is void.
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<strong>QHA</strong> REVIEW | 30<br />
INSIGHTS
INSIGHTS<br />
GOOD SPORTSMANSHIP<br />
THERE AREN’T MANY PLACES WHERE YOU CAN<br />
STEP THROUGH THE DOOR AND INSTANTLY<br />
FEEL THE COMPETITIVE SPIRIT OF COUNTLESS<br />
FOOTBALL GAMES PAST.<br />
Of course, what else would you expect from The<br />
Caxton Hotel – one of Brisbane’s most beloved<br />
pubs situated just a short walk away from Suncorp<br />
Stadium and so closely tied to Queensland’s fierce<br />
love of sport.<br />
The family owned and operated hotel has firmly<br />
established itself as state icon, and has been a<br />
landmark watering hole for many sports teams<br />
and their fans for over a century. Drawing upon the<br />
original, exposed brick features of the building, the<br />
hotel is a warm and inviting place, with plenty of<br />
iconic Queensland sporting memorabilia lining the<br />
walls and adding to its charm.<br />
Hotel Administrator at The Caxton, Kath Potter,<br />
said they would like to think it’s their family<br />
hospitality that makes them stand out from the<br />
rest, but in reality, it’s also their passionate sporting<br />
association with Suncorp Stadium.<br />
“Our emphasis on sport is obvious with the number<br />
of big screens and televisions we have right across<br />
the entire hotel.
INSIGHTS<br />
“THESE DAYS, THE HOTEL IS DEEPLY CONNECTED TO STATE OF ORIGIN, WITH ALL OF<br />
QUEENSLAND’S GAMES BEING PLAYED AT SUNCORP STADIUM.<br />
“Our very loyal locals, fondly known as ‘the bar flies’,<br />
are a regular mainstay of the hotel’s business. They<br />
really present the venue more as a social sporting club<br />
than a public house.<br />
“Food is a very important component to The Caxton,<br />
as we serve staple pub classics from our Café kitchen<br />
and our Char Grill Steak Restaurant. Both have been<br />
award winners multiple times at the <strong>QHA</strong> Awards for<br />
Excellence, which we are really proud of,” she said.<br />
Of course, the hotel has a rich history with rugby<br />
league in Queensland, dating all the way back to<br />
150 years ago, when its owner, Steve Farquhar, won<br />
several first-grade premierships with Eastern Suburbs<br />
Rugby League Club and played several games for<br />
Queensland prior to it becoming the State of Origin<br />
series.<br />
The Caxton was previously built in 1876 on the other<br />
side of the iconic Caxton Street, which was then called<br />
Government Road. After a fire consumed the hotel<br />
beyond repair, the building was rebuilt in 1884 on its<br />
current site and has been a local favourite ever since.<br />
Kathy said the original building has been refurbished<br />
several times with major upgrades to the iconic<br />
Cauldron Bar and Restaurant areas, all of which were<br />
undertaken by the Farquhar family in 2007 and 2010.<br />
“The Caxton means an awful lot to the Farquhar family,<br />
as they have been operating the hotel for 26 years. As<br />
Ross often says, ‘you think we’d know how to operate<br />
it by now’.<br />
“These days, the hotel is deeply connected to State<br />
of Origin, with all of Queensland’s games being played<br />
at Suncorp Stadium. We also have a wonderful<br />
relationship with the Brisbane Broncos, as many past<br />
players are among our regulars,” she said.<br />
Along with its lasting tradition of staying family owned<br />
and operated, The Caxton has also maintained its<br />
reputation as a true ‘sportspersons’ hotel. Even from<br />
its early days of operation, the venue has brought<br />
a multitude of sporting activities to visitors – from<br />
rowing clubs, to boxing matches, to its most infamous<br />
relationship with Rugby League.<br />
<strong>QHA</strong> REVIEW | 32
INSIGHTS<br />
<strong>QHA</strong> REVIEW | 33
INSIGHTS<br />
<strong>QHA</strong> REVIEW | 34<br />
The Caxton has indeed found particular notoriety in<br />
recent history with State of Origin matches, providing<br />
fans of the sport with a party atmosphere in the true<br />
Queenslander spirit. The venue is as famous as ever for<br />
being recognised as the place to be on Origin night.<br />
Kath said their hotel is unashamedly very connected to<br />
the local community with sponsorships of local rugby<br />
league, rugby union and touch rugby league teams.<br />
“We are also very proud of our support for the local<br />
music industry, as we feature many multicultural events<br />
such as Seafood Festival, Brazilian Carnival and our<br />
Craft Park Parties.<br />
“The hotel is upgraded regularly in terms of furnishings<br />
and paintings, however to accommodate more<br />
community events we are currently undergoing major<br />
renovations to our number one function area – The<br />
Haunt.<br />
“The carpark is also undergoing extensive refurbishment<br />
as we use this area as a temporary beer Garden on<br />
Suncorp Stadium event days. This area is extremely<br />
popular with all of the football supporters,” she said.<br />
With such a rich history steeped in sporting passion<br />
and grand final celebrations, the hotel will surely be<br />
there for every kick-off in the years to come. Kathy<br />
said the owners are very proud of the legacy that is<br />
The Caxton Hotel, and over the years they have done<br />
nothing but improve its reputation as Queensland’s<br />
leading sports hotel.<br />
“This is all the more incredible when you consider that<br />
the two brothers are always 100% correct, yet never<br />
agree on anything. The Farquhars very much appreciate<br />
the wonderful contribution made by their incredible<br />
staff,” she said.
EMPLOYMENT RELATIONS<br />
with Tana Thorpe<br />
HIRING NEW EMPLOYEES<br />
<strong>QHA</strong> REVIEW | 36<br />
Hiring and training new staff can be a stressful process<br />
as employers juggle a gap in their business, but it is a<br />
process no employer can avoid.<br />
Recruitment is an opportunity for both the employer<br />
and candidate to determine if they could be a good<br />
match for the vacancy. The onboarding stage is an<br />
opportunity to train and set expectations with the<br />
new employee, setting them (and subsequently, the<br />
employer) up for the best chance of success.<br />
This article provides an overview of key considerations<br />
when undergoing the recruitment and onboarding<br />
process. The <strong>QHA</strong>’s Employment Relations (‘ER’)<br />
team can provide specific advice to <strong>QHA</strong> members<br />
regarding the below considerations.<br />
Reference checks<br />
The recruitment process generally involves an<br />
application, interview, reference check and offer of<br />
employment. Employers are encouraged to complete<br />
reference checks for all roles before making an offer of<br />
employment.<br />
Reference checks should ideally be completed with<br />
the candidate’s previous supervisor or manager. It<br />
is important that any questions are focused on the<br />
candidate’s skills, performance, conduct, employment<br />
type and length of employment.<br />
Unpaid trials<br />
It may be common practice in your business to use<br />
unpaid work trials to evaluate if a candidate can<br />
demonstrate the required skills for the vacancy.<br />
Employers should think of this unpaid trial as a skills<br />
demonstration instead, where the candidate is given<br />
the opportunity to demonstrate their skills where<br />
relevant to the position.<br />
Employers are recommended to ensure that the<br />
candidate is under direct supervision for the length of<br />
the skills demonstration and the it is only for as long as<br />
needed to demonstrate the skills required for the job.<br />
Qualifications<br />
If the position requires a mandatory qualification,<br />
employers are encouraged to get, or site, a copy<br />
of this before making an offer of employment. If<br />
employees have a set period to obtain the qualification,<br />
employers are encouraged to set reminders to ensure<br />
that it is provided in time.<br />
Applicable industrial instrument and<br />
classification<br />
Determining the industrial instrument, such as the<br />
modern award or enterprise agreement, that applies<br />
to a vacancy is an essential step in the recruitment<br />
process to determine what conditions and entitlements<br />
must be offered. If a position does not fall within<br />
a modern award, such as the Hospitality Industry<br />
(General) Award 2020 (‘HIGA’), it may fall under a<br />
different modern award or be award-free. Once you<br />
have determined the correct industrial instrument, you<br />
will need to determine the applicable classification<br />
level that applies based on the duty and qualification<br />
requirements of the position. The <strong>QHA</strong>’s ER team can<br />
assist employers to determine the correct industrial<br />
instrument and classification which applies.<br />
Employment type<br />
Employers are recommended to assess which<br />
employment type is the best fit for their needs and<br />
the vacancy they are recruiting for. Under the HIGA,<br />
the available options are casual, part-time and fulltime.<br />
Each employment type has unique conditions,<br />
particularly with regards to how the hours of work may<br />
be performed, so it is important that employers are<br />
across the specific conditions which apply.<br />
Wage and salary<br />
Once employers have determined the applicable<br />
industrial instrument and classification, this will<br />
provide the minimum remuneration amount that can<br />
be compensated to an employee. Employees can<br />
be remunerated through an hourly rate or a salary.<br />
Employers should be wary that there are specific<br />
provisions under the HIGA which apply to salary<br />
arrangements. The <strong>QHA</strong>’s ER team can provide advice<br />
on which arrangement will work best for the employer.<br />
Employment contracts<br />
Employment contracts set out the agreed conditions of<br />
employment. Issuing a contract is an integral step as<br />
it ensures both parties are on the same page of what<br />
the employer is offering, and assists the employer to<br />
meet record keeping requirements provided by the Fair<br />
Work Regulations 2009. The <strong>QHA</strong> has employment<br />
contract templates available for purchase on its<br />
website. Employers are required to issue contracts for<br />
all employees, including casuals.
Tana Thorpe EMPLOYMENT RELATIONS<br />
Fair Work Information Statement<br />
Before, or as soon as practicable after an employee<br />
starts employment, the Fair Work Act 2009 (‘Act’)<br />
provides that they must be provided with a copy of<br />
the Fair Work Information Statement. If casual, they<br />
must also receive a copy of the Casual Employment<br />
Information Statement. Employers are not required<br />
to provide these statements more than once in 12<br />
months, which is relevant if an employee ends and<br />
re-commences employment within 12 months.<br />
Effective from 6 December 2023, employers will also<br />
be required to issue the new Fixed Term Contract<br />
Information Statement to new employees on fixed and<br />
maximum term contracts.<br />
Position descriptions<br />
Position descriptions are a great tool for assisting<br />
candidates and helping new and existing employees<br />
understand the expectations of the position. The <strong>QHA</strong><br />
has position descriptions available for purchase on its<br />
website and as part of its HR Manual.<br />
New starter training - policies<br />
Policies and procedures are an essential tool to<br />
assist employers managing compliance risk and<br />
communicate expectations to employees. Employers<br />
should ensure they have clear policies in place and<br />
that these policies are communicated to new staff. The<br />
<strong>QHA</strong>’s HR Manual includes multiple template policies<br />
such as:<br />
• code of conduct<br />
• sexual harassment, bullying and discrimination<br />
• workplace health and safety<br />
• fitness for duty<br />
The <strong>QHA</strong>’s template policies also include an<br />
acknowledgement section for the employee to confirm<br />
that they have read and understood the policy.<br />
Health and safety<br />
Employers have a duty of care to employees under<br />
the Work Health and Safety Act 2011 to provide a<br />
safe work environment and provide workers with<br />
information, training, instruction and supervision<br />
needed to reduce their risk of harm at work. For new<br />
employees this may include:<br />
• training in safety procedures and responsibilities<br />
• training in reporting incidents, hazards, injuries or<br />
near misses<br />
• evacuation procedure, emergency exits and first aid<br />
Minimum Employment Period (MEP)<br />
MEP is the period in which an employee cannot<br />
lodge an unfair dismissal application to the Fair Work<br />
Commission if their employment ends.<br />
The MEP is often referred to as ‘probation’, however<br />
MEP is the legal term. The Act prescribes that for<br />
employers with fewer than 15 employees, the MEP is 6<br />
months, for employers with more than 15 employees,<br />
the MEP is 12 months.<br />
Employers are recommended to keep track of an<br />
employee’s MEP, provide proactive feedback, and<br />
keep notes of performance or conduct discussions.<br />
Setting reminders half way through their MEP and<br />
one month out from its end is a good method for<br />
reviewing whether the employee is on-track to pass<br />
their upcoming MEP. The <strong>QHA</strong>’s ER team can provide<br />
advice to members who are considering dismissing<br />
an employee within their MEP, as there are other<br />
external claims an employee may make regarding the<br />
dismissal.<br />
Uniform<br />
Under the HIGA, if an employee is required to wear<br />
special clothing the employer must provide it to the<br />
employee or reimburse them for the cost. Special<br />
clothing is defined in clause 26.6(a) of the HIGA and<br />
common examples include uniforms (e.g. shirts with a<br />
company logo) and items worn for health and safety<br />
reasons (e.g. protective aprons or footwear).<br />
Upon commencement of employment, the employer<br />
may require the employee to sign a receipt for any<br />
special clothing supplied or paid for by the employer.<br />
Upon ceasing employment, the employer can use this<br />
receipt and deduct from wages owed to the employee<br />
the value (as stated on the receipt but allowing for<br />
fair wear and tear) of any item of special clothing not<br />
returned to the employer, unless it was damaged, lost<br />
or stolen.<br />
Further assistance<br />
This article provides an overview of some of the<br />
considerations when hiring new staff. <strong>QHA</strong> members<br />
seeking further assistance or wishing to discuss a<br />
specific employment relations matter are encouraged<br />
to contact the ER team for a confidential discussion by<br />
calling 07 3221 6999 or emailing er@qha.org.au.<br />
The <strong>QHA</strong>’s HR Manual<br />
The <strong>QHA</strong>’s HR Manual has been created to meet the<br />
needs of employers in the hospitality industry. The<br />
Manual is available for purchase on the <strong>QHA</strong>’s website<br />
and includes resources such as template employment<br />
contracts, policies, position descriptions, and template<br />
forms and letters, including a template induction<br />
checklist. For queries about the HR Manual, please<br />
contact us on 07 3221 6999 or email er@qha.org.au.<br />
<strong>QHA</strong> REVIEW | 37
TRAINING AND SAFETY RTO 30826<br />
with Therese Kelly<br />
SCHOOL-BASED APPRENTICESHIPS AND<br />
TRAINEESHIPS – WHAT YOU SHOULD KNOW<br />
UNDERTAKING AN APPRENTICESHIP OR TRAINEESHIP AT SCHOOL IS A GREAT WAY FOR YOUNG PEOPLE TO GAIN<br />
HANDS-ON WORK SKILLS AND EXPERIENCE.<br />
<strong>QHA</strong> REVIEW | 38<br />
School-based apprenticeships and traineeships allow<br />
students to study at school while getting on-the-job<br />
experience through training and gaining a nationally<br />
recognised qualification in a trade or occupation.<br />
A school-based apprenticeship or traineeship will<br />
generally commence in Years 10, 11 or 12 while<br />
studying for their Queensland Certificate of Education<br />
(QCE). Some of the most popular courses are<br />
business, hospitality, fitness and sport, construction<br />
and recreation. An average of 5000 Queensland<br />
students finishing Year 12 have participated in a<br />
school-based apprenticeship or traineeship.<br />
Why do an apprenticeship/traineeship at school?<br />
Students who study a apprenticeship/traineeship can:<br />
• study at school and get paid on-the-job experience<br />
while being trained and working towards a<br />
qualification in a trade (apprenticeship) or<br />
occupation (traineeship)<br />
• be trained in trades like electrical, plumbing,<br />
and automotive and industries like business<br />
administration, information technology and tourism<br />
• access learning opportunities that suit young<br />
people with more practical learning styles<br />
• gain skills towards a nationally recognised<br />
qualification (Certificate II, III, or higher)<br />
• have the chance to build a relationship with a<br />
potential employer for when they leave school<br />
• gain skills and experience to help them go on to<br />
university down the track<br />
How many credits does an apprenticeship or<br />
traineeship earn towards the QCE?<br />
Different VET courses and school subjects can earn<br />
different points towards a student’s QCE. For a schoolbased<br />
apprenticeship, the maximum credit available is<br />
6, and for a school-based traineeship, the maximum<br />
credit available is 8. The number of credits a student<br />
can earn a will depend on the skills they learn and the<br />
hours they complete before they finish Year 12.<br />
When does a student complete their schoolbased<br />
apprenticeship or traineeship?<br />
Usually, it takes longer to complete an apprenticeship<br />
or traineeship at school, because school-based<br />
apprentices and trainees work fewer hours.<br />
Students can generally complete their traineeship while<br />
at school depending on the length of the traineeship,<br />
the point the student started the traineeship and the<br />
level of the qualification. If you don’t complete your<br />
traineeship before graduating, you can continue by<br />
converting it to part-time or full-time and continuing to<br />
work with your employer until you complete it.<br />
You can’t complete your apprenticeship during high<br />
school because apprenticeships take longer. But you<br />
can start one at school, convert to part-time or fulltime<br />
once you graduate and continue to work with<br />
your employer until you’ve completed it.<br />
Your role as the parent or carer<br />
If your teen wants to do a school-based<br />
apprenticeship or traineeship, they will need your<br />
support along the way:<br />
• they may need your help in finding out how to enrol,<br />
and in working with the school to set things up<br />
• you’ll need to give your consent if they are under 18<br />
years of age unless they are living independently<br />
• while your teen is doing a school-based<br />
apprenticeship or traineeship, you’ll need to stay in<br />
touch with the school and your teen’s employer to<br />
let them know if your teen cannot attend work or<br />
training (due to illness, for example)<br />
• if your teen changes schools, you’ll need to talk to<br />
the new school to find out if your teen can continue<br />
their apprenticeship or traineeship there.<br />
School-based apprenticeships and traineeships<br />
are not for everyone, so it’s important the student<br />
considers all of their options before making a decision<br />
about their learning pathway.
Damian Steele<br />
INDUSTRY ENGAGEMENT<br />
ENERGY MATTERS<br />
Energy continues to be a growing cost to all<br />
Queenslanders and particularly to the hospitality<br />
and hotel sector. For this article I have engaged the<br />
expertise of long term <strong>QHA</strong> Partners, Trans Tasman<br />
Energy Group (TTEG), who can assist members to<br />
manage costs and identify new profit opportunities by<br />
providing insights on how to:<br />
• minimise energy charges through smart<br />
practices including market timing, group<br />
procurement, contract length selection, diligent<br />
assessment of offers and never leaving your<br />
contract renewal to the last minute<br />
• minimise energy consumption through<br />
onsite practices, monitoring equipment, voltage<br />
optimisation and power factor correction<br />
• effectively consider new energy initiatives<br />
including solar, electric vehicles and batteries<br />
• assess network (supply) charges from Ergon<br />
and Energex — as demand patterns change, up to<br />
1 in 15 sites are simply paying too much<br />
• benefit from profit opportunities including<br />
electricity on-selling to tenants and potentially<br />
demand response if you have an on-site generator<br />
or can shut down load<br />
• prevent procurement disasters — TTEG can<br />
provide insights to help you spot opportunistic<br />
behaviour and to identify any rogues<br />
• regard the electricity market’s operation, updates<br />
on market conditions and pricing plus information<br />
regarding any market wide regulated pricing<br />
1 <strong>July</strong> price increase – small electricity customers<br />
An example of regulated change is the recent<br />
Queensland Competition Authority notification. From<br />
1 <strong>July</strong>, small business customers will be charged an<br />
extra 21.9% more in south-east Queensland (Energex<br />
region) and a potentially an extra 26.1% more in<br />
regional Queensland (Ergon region). Energy continues<br />
to be a growing cost to all.<br />
The increases will apply to customers billed via a single<br />
bundled c/kWh rate. This includes bottle shops and<br />
smaller hotels typically spending less than $25,000<br />
p.a. The dollar amounts shown above appear to be for<br />
low users of around 5 MWh p.a. As a bottle shop may<br />
use 60 MWh p.a. the increases are potentially in the<br />
range of $9,000 p.a. in south-east Queensland and<br />
$6,000 p.a. in regional Queensland.<br />
1 <strong>July</strong> price increase - large electricity customers<br />
Larger hotels don’t escape a price review, but it will be<br />
applied differently. Larger sites are typically billed via<br />
an unbundled price with the energy, network (poles<br />
and wires) and environmental charges billed by their<br />
individual components to provide the total bill.<br />
The Ergon and Energex network charge component as<br />
approved by the Australian Energy Regulator (AER) will<br />
also change from 1 <strong>July</strong>.<br />
Ergon and Energex have multiple network tariffs, but<br />
as a rough guide we predict a 6 to 8% increase on the<br />
network charge component in south-east Queensland<br />
and a 3% increase in regional Queensland.<br />
Energy component<br />
For larger sites, a major component of your bill is the<br />
energy component. The Australian electricity market is<br />
the most volatile in the world as the spot traded price<br />
can move from $100/MWh (ie 10c/kWh) to $15,000/<br />
MWh (ie 1500 c/kWh) in 30 minutes! This partly<br />
explains why you have a short validity period when<br />
looking at new contracts.<br />
The chart below shows prices are currently being<br />
traded to 2026. This means we can lock prices today<br />
for any period to 2026. To take advantage of any future<br />
lower prices, we suggest a procurement strategy in<br />
place so you can lock in prices when they are low.<br />
What can I do now?<br />
• review your energy contracts, establish your end<br />
date and have a procurement strategy in place<br />
• for any electricity agreements expiring within<br />
the next three years, be prepared to enter into<br />
contracts from today<br />
• take steps now that will help secure favourable<br />
pricing and contract terms and ensure the financial<br />
stability and smooth operations of your business<br />
Should you require any assistance or guidance<br />
regarding energy procurement strategy, the TTEG<br />
team is available to support <strong>QHA</strong> members.<br />
<strong>QHA</strong> REVIEW | 39
ACCOMMODATION NEWS<br />
ONE STRONG VOICE FOR THE<br />
ACCOMMODATION INDUSTRY<br />
<strong>QHA</strong> REVIEW | 40<br />
The amalgamation of AHA TAA (Tourism Association<br />
Australia) and AAoA (Accommodation Association of<br />
Australia) became effective from 1 <strong>July</strong> 2023.<br />
The new entity is named Accommodation Australia<br />
(AA) presenting one peak industry association<br />
representing the accommodation industry throughout<br />
Australia with a strong, united and effective voice to all<br />
levels of Government.<br />
The Fair Work Commission first considered and<br />
approved an application for a “community of interest”<br />
between the AAoA and AHA and agreed that the<br />
proposed new rules provide for fair representation<br />
of all accommodation members. Getting to this<br />
point has required the AHA to change its National<br />
Registered Organisation rules to create a National<br />
Accommodation Division (Accommodation Australia)<br />
to which any accommodation member of any State<br />
branch of the AHA (including <strong>QHA</strong>) will automatically<br />
become a member.<br />
The amalgamation will establish one powerful<br />
and unified national voice for the thousands of<br />
accommodation businesses within the tourism and<br />
accommodation industries throughout Australia by:<br />
• maximising their influence and lobbying strength<br />
with all levels of government;<br />
• placing the accommodation industry into a strong<br />
leadership position in relation to the tourism<br />
industry, which is a major contributor to the<br />
Australian economy;<br />
• it will eliminate any potential division and<br />
competition between two organisations in the<br />
accommodation industry;<br />
• bringing together senior and experienced personnel<br />
from each organisation to jointly serve the one<br />
cause in the interests of the combined membership;<br />
• giving members throughout the accommodation<br />
industry support on matters of common interest,<br />
through access to the resources of the AHA’s<br />
national and Branch offices (<strong>QHA</strong>);<br />
• combining the resources and capacity of both<br />
organisations to drive membership growth and<br />
organisational influence.<br />
AA mission statement<br />
We will be at the forefront to advocate, unite and<br />
influence for our members. We support them to<br />
make informed decisions and proactively capture<br />
opportunities that address accommodation industry<br />
challenges, delivering growth for all.<br />
AA vision statement<br />
To lead sustainable enduring growth for our members.<br />
AA purpose<br />
Influential advocate for a better future.<br />
<strong>QHA</strong> welcomes our new accommodation<br />
members<br />
As an accommodation member in Queensland, we<br />
look forward to engaging and supporting you both in<br />
person as we travel to members across the state or<br />
through direct phone contact assistance. This includes<br />
the provision of the following services:<br />
• Your dedicated Accommodation Membership<br />
Officer, Tom Fitzgerald, who focuses solely on our<br />
members in this part of the industry to act as your<br />
conduit to information and <strong>QHA</strong> services.<br />
• <strong>QHA</strong> Training Department that has an expanding<br />
list of training opportunities for your staff. The <strong>QHA</strong><br />
RTO is owned and managed by the <strong>QHA</strong>, and<br />
can tailor training opportunities for your teams.<br />
Both accredited and non-accredited (think microcredentialling<br />
type courses) are offered.<br />
• Employment Relations Advisors are available to<br />
speak to all members by phone for free initially<br />
and has templated material for every stage of the<br />
employee relationship. If a matter requires Industrial<br />
Relations representation, our experienced team can<br />
also engage on a fee-for-service basis. With many<br />
years of industrial relations negotiations behind<br />
them, our team are experts in their field and are on<br />
hand for members.<br />
• Licensing advice and regulatory interpretation is key<br />
to all members that hold a licence for liquor, gaming<br />
or special facilities in Queensland. After servicing<br />
over a thousand members across Queensland for<br />
many years, there are few situations that we have<br />
not encountered. As a member of the <strong>QHA</strong>, this<br />
knowledge is now at your disposal with a phone call<br />
to our team.
ACCOMMODATION NEWS<br />
AUGUST CALENDAR 2023<br />
QUEENSLAND HOTELS ASSOCIATION<br />
RTO 30826<br />
R M LV Virtual Classroom (online)<br />
25 <strong>July</strong> 03 August 15 August 24 August<br />
27 <strong>July</strong> 08 August 17 August 29 August<br />
01 August 10 August 22 August 31 August<br />
Member Price $395.00 / Non-Members $495.00<br />
• Advocacy at a local, state and federal level.<br />
Between the relationships built by the <strong>QHA</strong>, AHA<br />
and the National Accommodation Hotel Division,<br />
there is a powerful network working for the benefit<br />
of our industry. Proudly representing the companies<br />
that are the important employers right across the<br />
state, the <strong>QHA</strong> will regularly be making contact<br />
with members in order to ensure our priorities<br />
are focussed on the issues most pertinent to our<br />
members.<br />
The <strong>QHA</strong> have dedicated personnel to ensure you<br />
understand and take advantage of your membership,<br />
along with advising you of any new member benefits<br />
that arise. We will also be engaging in a structured<br />
members visitation program to integrate members into<br />
the Association as quickly as possible.<br />
Brisbane 09 August Cairns 24 August<br />
Townsville 22 August Brisbane 28 August<br />
Member Price $395.00 / Non-Members $495.00<br />
Gaming Courses Virtual Classroom (online)<br />
Gaming Nominee<br />
Training (GNT)<br />
R M LV classroom Based<br />
07 August<br />
Customer Liaison<br />
Officer (CLO)<br />
Members and Non-Members $495.00<br />
CLO Member Price $70.00 / Non-Member $90.00<br />
**RMLV Video Connect (Online) courses will be added as required<br />
21 August<br />
BOOK TRAINING NOW<br />
Call 07 3221 6999 visit training.qha.org.au or email: training@qha.org.au<br />
WELCOME NEW ACCOMMODATION MEMBERSHIP<br />
SERVICES OFFICER - TOM FITZGERALD<br />
Your dedicated Accommodation Membership Officer,<br />
Tom Fitzgerald, will act as your conduit to information<br />
and <strong>QHA</strong> services. Tom is an experienced professional<br />
who grew up living and working in the hospitality<br />
industry as part of a hotel-owning family. Tom holds<br />
a Bachelor of Sports and Events Management/<br />
Accounting and a CPA Qualification. Tom joins the<br />
<strong>QHA</strong> after previous roles with Tourism and Events<br />
Queensland and The Star Entertainment Group.<br />
Contact and welcome Tom at tfitzgerald@qha.org.au.
SUPERANNUATION<br />
SUPER CHANGES FOR THE NEW FINANCIAL YEAR<br />
<strong>QHA</strong> REVIEW | 42<br />
It’s been a busy few months for superannuation<br />
news, particularly following the Federal Budget<br />
announcement in May. As the end of the financial<br />
year approaches, we’re working to ensure Hostplus<br />
employers are aware of important super changes that<br />
are coming up.<br />
Increase to the Superannuation Guarantee rate<br />
The most time-critical change to be aware of is the<br />
increase to the Superannuation Guarantee (SG). The<br />
SG rate will increase from 10.5% to 11% from 1 <strong>July</strong><br />
2023. The rate is legislated to increase by 0.5% each<br />
financial year until it reaches 12% on 1 <strong>July</strong> 2025.<br />
Payday super legislation<br />
The government also announced its intention to<br />
change the way employers pay super. From 1 <strong>July</strong><br />
2026, pending legislative approval, employers will<br />
need to pay super to their employees at the same time<br />
as their salary and wages. Employers are currently<br />
required to make SG payments at least quarterly, so<br />
this could be a significant administrative change.<br />
Increased tax on high super balances<br />
A taxation change to super announced earlier this<br />
year was also included in the May Federal Budget.<br />
From 1 <strong>July</strong> 2025, any investment earnings on the<br />
portion of a person’s balance over $3 million will be<br />
taxed at 30%. Investment earnings on the portion of<br />
a balance under $3 million will continue to be taxed<br />
at 15%. Investment earnings in account-based<br />
pension accounts will continue to be tax free.<br />
Because Hostplus manages super taxation for our<br />
members, this change won’t have an impact on<br />
employer administration.<br />
Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495<br />
890, MySuper No 68 657 495 890 198.<br />
This information is general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this<br />
information is appropriate for you in light of your circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement<br />
(PDS), available at hostplus.com.au before making a decision about Hostplus. For a description of the target market, please read the Target Market<br />
Determination (TMD), available at hostplus.com.au.
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TOP DROP<br />
REEF POINT LAGER<br />
Scarborough<br />
Harbour Brewing<br />
DIABLO GINGER BEER<br />
Diablo Co<br />
BUMBU RUM<br />
Bumbu Rum Co<br />
SUPREME LAGER<br />
Felons Brewing Co x<br />
Rosie<br />
<strong>QHA</strong> REVIEW | 44<br />
Exceptional. One of the<br />
most enjoyable lagers I<br />
have tasted in the last<br />
4 to 5 years. Indeed, it<br />
conjured up memories of<br />
sharing a longneck lager<br />
with my pop some 30<br />
years ago, albeit with a<br />
little less bitterness. Over<br />
the last week I have tried<br />
a few of the Scarborough<br />
Harbour Brewing beers<br />
and predict they are sure<br />
to become a powerhouse<br />
in the independent<br />
brewing scene.<br />
You will often hear me<br />
raving about a double IPA<br />
but perhaps seem less<br />
enthusiastic about other<br />
tipples. That couldn’t be<br />
further from the truth,<br />
particulary when it comes<br />
to this all-Queensland<br />
alcoholic ginger beer. It’s<br />
nothing short of incredible.<br />
If you’ve had your fill of<br />
beer, there’s nothing more<br />
refreshing then a super<br />
spicey (that’s what I love<br />
about it over and above<br />
any others), fresh ginger<br />
hit with notes of lime and<br />
chilli. It’s the best alcoholic<br />
ginger beer I have ever<br />
tried by a country mile. As<br />
I previously mentioned, it’s<br />
also 100% Queensland<br />
made.<br />
What on earth is this and<br />
where did it come from?<br />
I knew nothing of this<br />
rum before tasting it, but<br />
it sure got my attention.<br />
One minute I’m enjoying<br />
an incredible Maroons<br />
State of Origin victory and<br />
decide to enjoy a victory<br />
rum and the next minute<br />
my mind is blown. What<br />
an incredible rum enjoyed<br />
straight with ice. Blended<br />
from fine Barbados rum<br />
and hand-selected spices,<br />
it simply has to be tried<br />
and savoured. Made with<br />
pure Barbadian limestone<br />
water or aged for up to<br />
15 years in Grade A oak<br />
bourbon barrels, the<br />
complexity and depth of<br />
flavour is stunning.<br />
Felons have been<br />
partnering with local artists<br />
from the get go and this<br />
brew celebrated the recent<br />
Brisbane Street Art Festival<br />
via the works of Rosie<br />
Woods. It’s a stunning<br />
can design with the brew<br />
inside taking the art of<br />
lager to a whole new level.<br />
There is a beautifully sweet<br />
and delicate spicy aroma<br />
and taste along with a<br />
smooth malt breadiness.<br />
It is complex, incredibly<br />
enjoyable and very<br />
drinkable.
TOP DROP<br />
NIL DESPERANDUM<br />
Nil Desperandum<br />
GINGER BEER<br />
Midnight Mixers<br />
WEST COAST IPA<br />
Aether Brewing<br />
DAYGLOW IPA<br />
Alefarm Brewing<br />
Australian certified<br />
organic rum made right<br />
here in Queensland on<br />
the Sunshine Coast.<br />
Nothing but the purest<br />
of ingredients with no<br />
added sugar, sweeteners,<br />
caramel, glycerine,<br />
flavours, colours or<br />
chemicals. 100% pure<br />
unadulterated rum using<br />
wild fermented, locally<br />
sourced molasses,<br />
Woombye water, dunder<br />
and muck. Double pot<br />
distilled, then aged for<br />
a minimum of 2 years in<br />
bourbon barrels emptied<br />
of sherry and port. This is<br />
one rum to take pride of<br />
place in the liquor cabinet.<br />
Strong notes of fresh<br />
ginger, dark spices<br />
and molasses deliver<br />
an intense and fiery<br />
ginger beer that pairs<br />
perfectly with a high<br />
glass rum such as Nil<br />
Desperandum. It made<br />
for the most incredible<br />
‘dark and stormy’ I can<br />
recall. Midnight Mixers<br />
are proving to be world<br />
beaters in my opinion.<br />
Resinous pine, citrus and<br />
grapefruit, just what you<br />
love in a quality West<br />
Coast style IPA. Moderate<br />
bitterness and a soft<br />
mouthfeel only add to the<br />
appeal. My go-to-beerof-choice<br />
at the moment<br />
for my Friday afternoon<br />
knockoff.<br />
Made in Denmark, it’s<br />
simply incredible it’s<br />
travelled so far and kept<br />
its freshness. Dry-hopped<br />
with Strata, Azacca<br />
and Simcoe, this IPA is<br />
bursting with grapefruit<br />
and blood orange notes.<br />
It is nice and sour but<br />
for my palate could have<br />
been aided with a bit<br />
more pithy bitterness.<br />
<strong>QHA</strong> REVIEW | 45
A CRAFTY BUNCH<br />
FOR THE LOVE OF BEER<br />
AS THE FIRST BREWERY TO HAVE OPENED ITS DOORS IN IPSWICH IN OVER 100 YEARS, 4 HEARTS<br />
BREWING HAS A PASSION FOR CRAFTING BEERS THAT REPRESENT THE VERY BEST OF THEIR HOMETOWN.<br />
<strong>QHA</strong> REVIEW | 46<br />
The craft brewery is known for taking local ingredients<br />
(honey, rosella and carrots to name a few) and using<br />
them to put unique, modern spins on traditional brews.<br />
So, it was no surprise to hear that 4 Hearts have<br />
begun focusing on more adventurous and difficult<br />
styles of beer since we caught up with them last year.<br />
In fact, the brewery has been working on several<br />
exciting things in the past couple of months, namely a<br />
red XPA called Solar Eclipse, which has seen a wave<br />
of positive feedback from customers and venues.<br />
Hugo Hirst, assistant brewer and sales representative<br />
at 4 Hearts, said regardless of the ups and downs<br />
of the industry, the brewery has been doing great<br />
with their new focus on tasty, unique and high-quality<br />
seasonal brews.<br />
“Being contained in a beautiful heritage listed building<br />
means that, to the causal eye, nothing has changed<br />
here, but once you look a little deeper you’ll start<br />
to notice subtle changes and improvements to our<br />
process.
A CRAFTY BUNCH<br />
“For example, our Sunshine Lager, an unassuming<br />
pilsner with a rice addition for crispness, now lagers<br />
for six weeks, meaning we constantly get a white<br />
frothy head and a bright gold body – just like the beer’s<br />
namesake,” he said.<br />
4 Hearts has always been spurred on by a love of<br />
the architectural and cultural heritage of Ipswich and<br />
their eagerness to share it with others. The brewery<br />
itself is founded in the city’s first source of water – a<br />
redeveloped heritage building called 88 Limestone or<br />
‘Pumpyard’ as it was known in the 1800’s.<br />
In 1901, the site became the centre for technical<br />
education in Queensland with the opening of the<br />
Technical College. After it was abandoned in 2000, it<br />
was purchased by Ipswich locals James and Tracey<br />
Long in 2013, who restored the building to its former<br />
glory while giving it a new, modern use as a brewery.<br />
As an architect, George Brockwell Gill’s rich legacy<br />
is evident throughout the city, so the brewery pays<br />
homage to Ipswich’s history through their natural<br />
brewed ginger beer, Gilly’s Ginger Beer, and through<br />
their venue, Pumpyard Brewery Bar.<br />
<strong>QHA</strong> REVIEW | 47
A CRAFTY BUNCH<br />
RIGHT NOW, WE ARE IN THE PROCESS OF BREWING AN EXCITING WET<br />
HOP BLACK IPA, WHICH USES FRESH HOPS PICKED ON THE DAY...<br />
<strong>QHA</strong> REVIEW | 48<br />
Hugo said the last keg of Solar Eclipse was recently<br />
put on tap at the Pumpyard, but they will be continuing<br />
work on several more exciting things in the next couple<br />
of months.<br />
“As a seasonal beer, Solar Eclipse was the perfect<br />
Australian ale for bright autumn and winter days.<br />
“It was an exclusive keg-only, so it was only shared<br />
with our closest venues. We are planning to do a lot<br />
more releases like it, so people are welcome to check<br />
our Instagram @4heartsbrewing for brew-to-brew<br />
updates on stockists.<br />
“Right now, we are in the process of brewing an<br />
exciting Wet Hop Black IPA, which uses fresh hops<br />
picked on the day, so we are expecting that to be<br />
another cracker!” he said.<br />
Recognised as Best of Queensland Experiences 2022,<br />
The brewery’s Pumpyard Brewery Bar is nestled in a<br />
complex of heritage-listed red brick buildings and is<br />
one of the most relaxed and atmospheric places in<br />
Ipswich. The bar is open Wednesday to Sunday and<br />
provides live music on the weekends, a smoker stall on<br />
Sundays and, of course, great food and handcrafted<br />
beer – because the best beer is consumed in the<br />
shadow of the brewery where it was made.<br />
Hugo said, for now, it’s business as usual at 4 Hearts,<br />
so they will be continuing to focus on producing great<br />
brews for everyone to enjoy from their great city.<br />
“Incidentally, right now the back of my shirt says<br />
‘Working for the Love of Beer’ and more relevant<br />
words couldn’t be found for our brewery.<br />
“The past year we’ve worked hard to have those<br />
words reflected in 4 Hearts, and I couldn’t be prouder<br />
of the team here for nailing the kinds of beers we have<br />
been producing,” he said.
Hostplus is a top-performing super fund that puts members first. That’s why we’re proud to have been named<br />
the 2023 Fund of the Year by third-party ratings agency SuperRatings. Judged across three areas: strong<br />
performance, competitive fees, and an ongoing focus on members, we’re thrilled to receive this recognition.<br />
The rating is issued by SuperRatings Pty Ltd ABN 95 100 192 283 AFSL 311880 (SuperRatings). Ratings are general advice only and have been prepared without<br />
taking account of your objectives, financial situation or needs. Consider your personal circumstances, read the product disclosure statement and seek independent<br />
financial advice before investing. The rating and awards are not recommendation to purchase, sell or hold any product and are only one factor to be taken into<br />
account when choosing a super fund. Past performance information is not indicative of future performance. Ratings are subject to change without notice and<br />
SuperRatings assumes no obligation to update. SuperRatings uses objective criteria and receives a fee for publishing awards. Visit www.lonsec.com.au/superfund/ratings-and-awards/<br />
for ratings information and to access the full report. © 2022 SuperRatings. All rights reserved. General advice only. Consider the relevant<br />
Hostplus PDS and TMD at hostplus.com.au and your objectives, financial situation and needs, which have not been accounted for. Awards and ratings are only one<br />
factor to consider. Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 trustee for Hostplus Superannuation Fund, ABN 68 657 495 890. HP2391
A CRAFTY<br />
BUNCH<br />
W H Y N O T S T O C K & S U P P O R T<br />
4 Hearts Brewing<br />
The first brewery to open its doors in<br />
Ipswich in over 100 years, 4 Hearts’<br />
brew masters are committed to<br />
premium local ingredients and<br />
profound taste. Preservative free and<br />
all natural they use the highest quality<br />
ingredients to consistently deliver a<br />
tasty beer every brew. Our core range<br />
features modern spins on traditional<br />
brews while our ever growing range<br />
of seasonal beers takes things to<br />
more adventurous levels, utilising<br />
local seasonal produce as inspiration<br />
(honey, rosella or carrots anyone…?).<br />
0439 439 710<br />
4heartsbrewing.com<br />
Ballistic Beer Co.<br />
At Ballistic we have a simple theory.<br />
Fresh beer is the best beer. That’s<br />
why we brew in small batches, more<br />
frequently, and store it cold so you get<br />
the same blast of flavour our brewers<br />
do. Our pale ales, lagers, IPAs, sours<br />
and special releases will blow away<br />
the traditional ideas and expectations<br />
of what beer should be.<br />
Set in an old World War II<br />
ammunitions factory in the historic,<br />
industrial suburb of Salisbury, Ballistic<br />
HQ is home to a team of innovative<br />
brewers who believe everyone should<br />
have the chance to enjoy a well<br />
crafted, quality beer.<br />
(07) 3277 6656<br />
ballisticbeer.com<br />
Helios Brewing Company<br />
Helios is the sun god of Greek myths.<br />
Each morning the rising sun marks<br />
Helios’ crossing over into the mortal<br />
world, driving a chariot drawn by wild<br />
horses that only he can control. Helios<br />
Brewing Company harnesses the<br />
sun’s power to sustainably create craft<br />
beer. Our brewing infrastructure has<br />
been custom-designed to maximise<br />
energy and water efficiency, minimize<br />
waste and our carbon-footprint<br />
while capitalising upon Queensland’s<br />
renewable natural resources. We brew<br />
beers that are malt-forward, balanced,<br />
and intense using only the best<br />
ingredients, impeccable techniques<br />
and sustainable practices.<br />
(07) 3392 9739<br />
heliosbrewing.com.au<br />
<strong>QHA</strong> REVIEW | 50<br />
Slipstream Brewing<br />
Slipstream Brewing is an<br />
independently owned brewery based<br />
in Brisbane. We are a small but<br />
passionate team producing some of<br />
the most accessible and sessionable<br />
craft beers in Australia. We’re the<br />
missing gap between bland beer and<br />
wanky beer, our beers hit the bullseye,<br />
brewed with nothing but pure flavour<br />
in mind. Hops are the heroes and<br />
we milk them for all their worth. We<br />
love the freshness, juiciness, the zing<br />
and the zest. One sip, it tastes so<br />
good – capture that feeling and fill the<br />
fridge with it. Beer is the last thing you<br />
should settle on, so come and get<br />
caught in Slipstream.<br />
(07) 3892 4582<br />
slipstreambrewing.com.au<br />
Burleigh Brewing Co<br />
Founded in 2006 by Peta and Brennan<br />
Fielding, Burleigh Brewing was one of<br />
the first independent craft breweries in<br />
QLD. Now celebrating 15 years of the<br />
brand, Burleigh Brewing has upgraded<br />
their Taphouse in Burleigh Heads, won<br />
countless awards for both business<br />
and beer (a testament to their shared<br />
and individual strengths), grown to a<br />
team of 70, and in their own humble,<br />
hard-working way, helped transform<br />
the Gold Coast’s craft brewing scene<br />
into one of the most vibrant and<br />
thriving in the country.<br />
(07) 5593 6000<br />
burleighbrewing.com.au<br />
Terella Brewing<br />
Terella means “Little Earth”, and we’re<br />
building our vision of a dream brewery,<br />
drawing inspiration from science, a<br />
serious love of beer, and our connection<br />
to the local land.<br />
We’ve planted ourselves in North Arm,<br />
a rural setting between the hinterland<br />
and farms of the Sunshine Coast,<br />
surrounded by crops and free roaming<br />
cattle. Our concept is based on a<br />
sustainable cycle, producing what we<br />
need and using what we produce.<br />
22 rotational taps and a new exciting<br />
beer released every week! Pushing the<br />
limits of Hops and Grains to produce<br />
quality small batch brews for enjoyment.<br />
0492 929 357<br />
sales@terellabrewing.com.au<br />
terellabrewing.com.au
Q U E E N S L A N D L O C A L S<br />
A CRAFTY<br />
BUNCH<br />
Your Mates<br />
Your Mates isn’t just a brand, it’s<br />
a lifestyle. Drinking good beer with<br />
good mates and having a bloody<br />
good time. We believe these simple<br />
pleasures are much sweeter with a<br />
good beer in hand. Mateship is our<br />
founding principle, it’s why we exist<br />
and encompasses everything we do.<br />
Our beers are represented by a few<br />
legendary characters we’ve all met<br />
in our lives, with distinct personalities<br />
matching their flavour styles. Our vision<br />
is to inspire mateship through great<br />
beers, and our mission is to build an<br />
inclusive beer community at our brewery<br />
on the Sunshine Coast, our beautiful<br />
backyard in Queensland and beyond!<br />
0456 492 889<br />
yourmatesbrewing.com<br />
Felons Brewing Co<br />
Founded by Brisbane locals, Felons<br />
Brewing Co. is a modern-day brewery<br />
proudly positioned on the banks of the<br />
Brisbane River. Our brewery is nestled<br />
down under the Story Bridge, within<br />
Howard Smith Wharves. We truly<br />
believe that beer is what binds us all<br />
to this great part of the world and as<br />
proud brewers, we believe in brewing<br />
with passion and freedom.<br />
07 3188 9090<br />
felonsbrewingco.com.au<br />
Fortitude Brewing Co<br />
Fortitude Brewing Co delivers you 15<br />
taps of fresh beer locally produced<br />
in our Tamborine Mountain Brewery.<br />
Enjoy a day trip up the mountain and<br />
visit our team for the best fresh pizza<br />
and tasting paddles.<br />
07 5545 4273<br />
fortitudebrewing.com.au<br />
Scarborough Harbour Brewing Co<br />
Nestled in the Scarborough Marina<br />
on the Redcliffe Peninsula, our<br />
brewery is home to award-winning<br />
craft beers and delicious meals, that<br />
can be enjoyed in our double story<br />
venue, that boasts views across the<br />
bay to the beautiful Glass House<br />
Mountains; a view best enjoyed with<br />
a beer in hand.<br />
1800 727 104<br />
scarboroughharbourbc.com.au
W H Y N O T S T O C K & S U P P O R T<br />
A CRAFTY<br />
BUNCH<br />
Brisbane Brewing Co.<br />
Brisbane’s longest-running<br />
independent brewery, familyowned<br />
and serving award-winning<br />
beer since 2005. Our beers are<br />
brewed to suit the climate, bringing<br />
people who love to explore the<br />
world and locally made craft beer<br />
together. Welcoming and friendly,<br />
unpretentious, and easy going,<br />
enjoy on hot summer or cool sunny<br />
winter day, “The Brisbanest Beer”.<br />
(07) 3891 1011<br />
brisbanebrewing.com.au/wholesale<br />
Revel Brewing Co.<br />
We are proud to be one of<br />
Queensland’s best independent<br />
breweries consistently producing<br />
Australian & International award<br />
winning beers.<br />
Bringing brewing back to Bulimba<br />
where the original Eagle Brewery<br />
resided in 1883 and the essence of<br />
QLD brewing began. Our beers are<br />
bursting with flavour and personality<br />
whilst possessing drinkability for<br />
everyone.<br />
Come and be a part of the Revel-ution!<br />
Matthew Flexman<br />
matt@revelbrewingco.com.au<br />
Boiling Pot Brewing Co.<br />
Everything we do at Boiling Pot<br />
Brewing Co. is influenced by our<br />
birthplace, Noosa, with all its beauty,<br />
nature and damn fine beer-drinking<br />
weather.<br />
We named the brewery in honour of the<br />
first headland in Noosa National Park,<br />
Boiling Pot, if you know it, you know it.<br />
If we could bottle the feeling you get at<br />
Boiling Pot, it’d be a bestseller.<br />
At Boiling Pot, we take what we do<br />
seriously but we know we’re not<br />
saving the world. Our mission is<br />
simple: to make life that little bit better<br />
for beer drinkers, one beer at a time.<br />
#cheerseverybody<br />
(07) 5449 8360<br />
boilingpotbrewingco.com.au<br />
<strong>QHA</strong> REVIEW | 52<br />
Aether Brewing<br />
Aether is more than just a<br />
brewery or just some beer. It is an<br />
expression of creativity, innovation<br />
and quality which is hand crafted<br />
by a team who treat each other as<br />
family. We are driven by our shared<br />
unrelenting passion for what we<br />
do and the dedication we have for<br />
great beer shows in each and every<br />
beer that leaves our home in the<br />
North of Brisbane. From our multiple<br />
award winning core range to our<br />
highly anticipated seasonal releases,<br />
we create a beer for every taste.<br />
1800 325 013<br />
aetherbrewing.com.au<br />
The Catchment Brewing Co<br />
Catchment Brewing Co, located in<br />
a beautiful art deco building in West<br />
End, is a fully functioning brewery,<br />
bar and restaurant and your one stop<br />
shop for all things craft beer, awesome<br />
food and functions.<br />
Whether sampling the medal winning<br />
core range beers named after iconic<br />
streets in the local catchment or the<br />
seasonal smash hits that will amaze<br />
you, it’s well worth a visit for a taste of<br />
West End.<br />
Catchment Brewing Co - For locals,<br />
by locals, everywhere.<br />
(07) 3846 1701<br />
bookings@catchmentbrewingco.com.au<br />
catchmentbrewingco.com.au<br />
Granite Belt Brewery<br />
Granite Belt Brewery is a small batch<br />
brewery with a passion for creating<br />
unique, full flavoured beers that are<br />
perfect for every occasion. Our beers<br />
are made purely... to be enjoyed.<br />
We brew and bottle everything onsite<br />
in Stanthorpe on the Granite Belt,<br />
and it is all available for wholesale<br />
distribution.<br />
(07) 4681 1370<br />
granitebeltbrewery.com.au
Paul St John-Wood PUB TALK<br />
30 YEARS OF CELEBRATING THE BEST IN THE BUSINESS<br />
The night of nights for our industry was again another<br />
spectacular event – congratulations to all award<br />
winners at the 2023 <strong>QHA</strong> Awards For Excellence<br />
Gala held in June at the Brisbane Convention and<br />
Exhibition Centre. Over 1400 guests were on hand to<br />
celebrate the successes of their industry counterparts<br />
throughout the night. All category winners now<br />
progress to the AHA National Awards. We wish them<br />
every success as they vie to be crowned best in the<br />
country.<br />
Wide Bay - Burnett Region Hoteliers Lunch<br />
Railway Hotel Bundaberg<br />
On Tuesday 13 June the <strong>QHA</strong> held the Wide Bay –<br />
Burnett Hoteliers Lunch for publicans from around<br />
the region at the Railway Hotel Bundaberg. The event<br />
featured presentations from a range of <strong>QHA</strong> corporate<br />
partners and <strong>QHA</strong> representatives. Thank you to the<br />
hoteliers and their key staff who were able to take time<br />
out of their businesses to attend the lunch. A huge<br />
thank you to PFD Food Services for again generously<br />
providing the delicious lunch for all attendees –<br />
showcasing their recently launched ARLO beef and<br />
their renowned Humpty Doo barramundi. And thankyou<br />
to Pato and the team at the Railway Hotel for<br />
hosting the lunch meeting.<br />
Pubs, Pots and Profits – Emerald<br />
Tuesday 11 <strong>July</strong><br />
CUB together with the <strong>QHA</strong> will again be hosting the<br />
Pubs, Pots & Profits forum for hoteliers and key staff<br />
from around the Emerald region. The forum will feature<br />
presentations from leading experts in the industry,<br />
focusing on business development initiatives for your<br />
hotel. The event will be held at Emerald Maraboon<br />
Tavern on Tuesday 11 <strong>July</strong> from 2pm to 5pm. Canapes<br />
and networking drinks will be included, thanks to<br />
CUB. To register attendance for this free event simply<br />
contact the <strong>QHA</strong>.<br />
<strong>QHA</strong> Regional Board Meeting – Hervey Bay<br />
Save the Date<br />
The tradition of the <strong>QHA</strong> Regional Board Meeting<br />
continues and this year Hervey Bay is the chosen<br />
destination. The meeting will be held on Monday 31<br />
<strong>July</strong>. Detailed invitations will be sent via post and email<br />
to hoteliers in the region.<br />
Apply to remove a licence condition<br />
Hoteliers are reminded that they have the ability to<br />
apply to OLGR to remove a current licence condition<br />
which may be outdated and disproportionately<br />
unfavourable to your venue compared to similar<br />
venues in your region.<br />
The application is Form 19 and does attract an<br />
application fee, however the benefits of removing<br />
restrictive conditions which may be inhibiting trade or<br />
incurring unnecessary expenses would likely outweigh<br />
the application fee. If you would like to review your<br />
conditions and need assistance with the application<br />
process please contact the <strong>QHA</strong>.<br />
Annual Liquor License Fees<br />
A simple courtesy reminder that annual liquor license<br />
fees are due and payable by 31 <strong>July</strong>. Don’t be one of<br />
the venues caught with unlicensed trade on or after<br />
1 August. The fines are significant and OLGR are<br />
unsympathetic to any excuse. If you have financial<br />
hardship there are payment options available to you.<br />
<strong>QHA</strong> REVIEW | 53
A SPIRITED BUNCH<br />
NIL DESPERANDUM<br />
[NIL DES-PER-AN-DUM] DO NOT DESPAIR; NOTHING TO DESPAIR.<br />
From the creators of Sunshine & Sons comes Nil<br />
Desperandum – reportedly the country’s first and only<br />
Australian Certified Organic rum, inspired by the cane<br />
fields of the Sunshine Coast and the fervent belief that it’s<br />
about time Australia had a rum equal to the world’s best.<br />
Matt Hobson is the founder and chief imaginer of CAVU<br />
Distilling, which encompasses both Sunshine & Sons<br />
spirits and liqueurs and Nil Desperandum, and said since<br />
2020 they’ve been producing what is estimated to be the<br />
third largest production of rum in the country.<br />
“We are really committed to producing Australia’s finest<br />
rum, and we describe it like that with good reason – it’s<br />
delicious, with an amazing taste that comes from organic<br />
ingredients. It’s a wonderful experience for drinkers<br />
and has an elevated, enjoyable quality that people will<br />
certainly recognise from imported rums, but possibly<br />
never from an Australian rum.<br />
“It’s Australian Certified Organic, meaning there’s no<br />
chemicals used in the agricultural origins of the molasses<br />
that we’re using, nor in production and packaging. The<br />
rum is 100% pure and unadulterated.<br />
“Unlike rum that’s been produced in Australia for a very<br />
long time, we’re not adding any caramel for colouring,<br />
and there’s also no sweeteners or things such as<br />
glycerine, which are used to enhance the qualities of a<br />
rum that isn’t potentially as premium as ours,” he said.<br />
<strong>QHA</strong> REVIEW | 54
A SPIRITED BUNCH<br />
In 1871 James Costar, chose to name one of the<br />
Sunshine Coast’s very first watering holes ‘Nil<br />
Desperandum’, the Latin translation of ‘nothing to<br />
despair for’ and the first iteration of Australia’s iconic<br />
expression of easy-going optimism – ‘no worries’.<br />
Ever since then, Sunshine & Sons has been bottling<br />
the warmth of Queensland’s carefree subtropical<br />
coast while being inspired by close collaborations with<br />
the local producers, great causes and communities<br />
that make Australia the paradise that it is.<br />
The distillery creates and shares their range of spirits<br />
in the Sunshine Coast hinterland rainforest,<br />
neighbouring Queensland’s iconic Big<br />
Pineapple. Matt said they have had<br />
phenomenal success with Sunshine<br />
& Sons, which has a cult following in<br />
the community.<br />
“We have always had a strong<br />
and historical connection with<br />
the locals. In our township of<br />
Woombye, the Nil Desperandum<br />
pub took in thirsty travellers on<br />
their way to the Gympie gold fields<br />
and handed them a fermented ale<br />
or spiritous liquor.<br />
“We really like that story – it links<br />
us locally and connects us to<br />
the Aussie tradition of people<br />
stopping in to have a drink<br />
on their travels. Our beautiful<br />
Tasmanian artisan copper spirit<br />
stills are named after James<br />
Costars wife, Sarah, and his<br />
mother, Maria,” he said.<br />
After trying their hand at making<br />
rum, and subsequently winning<br />
Best Pot Still Rum at the 2022<br />
Australian Rum awards, CAVU<br />
Distilling realised they could make<br />
something truly exceptional.<br />
Filled with an expressive and fullbodied<br />
flavour, Nil Desperandum<br />
is authentically Australian but<br />
comfortably compared to the<br />
most remarkable Caribbean rums.<br />
Matt said as their main products<br />
are further distributed into the<br />
market, they are hoping to add<br />
more awards to the shelf.<br />
<strong>QHA</strong> REVIEW | 55
A SPIRITED BUNCH<br />
<strong>QHA</strong> REVIEW | 56
A SPIRITED BUNCH<br />
WE’RE ALSO ZERO-WASTE. AFTER PRODUCING OUR RUM, WE ARE LEFTOVER WITH A<br />
COMPONENT CALLED DUNDER, WHICH IS DIRECTED TO ORGANIC CATTLE FARMS.<br />
“Nil Desperandum is made with production techniques<br />
and ingredients that directly reference some of the<br />
greatest rums from Jamaica, for example, the use of<br />
dunder and muck. They are components that we use<br />
in fermentation to create elevated flavour profiles in<br />
both taste and aroma.<br />
“The rum is premium quality at an affordable price,<br />
which we know is very significant. We are getting a<br />
lot of interest because it’s a rum that hospitality venue<br />
owners and publicans can easily embrace. We’ve<br />
been very aggressive on pricing to make sure there’s<br />
not necessarily a barrier there, so publicans won’t have<br />
something sitting on the back bar that’s priced outside<br />
the range of a typical drinker.<br />
“We really focus on our rum’s quality regardless of if<br />
they’re being mixed or not. Obviously, most rum in<br />
Australia is consumed with a mixer such as coke or<br />
ginger beer, but you’ll see this rum is absolutely good<br />
enough to drink neat over ice,” he said.<br />
Matt said one of the most wonderful things about<br />
the rum and their business is that they are the only<br />
distillery that can, hand on heart, tell people that<br />
there’s no chemicals, additives or waste in their<br />
production process.<br />
“Other companies just simply can’t do that, so we<br />
are very proud. We know that’s of interest to many<br />
consumers and people wanting great quality rum in<br />
their venues and pubs but not necessarily wanting to<br />
go and order a Caribbean rum.<br />
“We’re also zero-waste. After producing our rum, we<br />
are leftover with a component called dunder, which<br />
is directed to organic cattle farms. We’ve got this<br />
beautiful holistic story about the liquids running off the<br />
back end of production as a waste product and used<br />
as a livestock food supplement in the dairy and beef<br />
industry,” he said.<br />
Nil Desperandum also founded the 1871 Club. In<br />
addition to many other benefits, for $999-a-year<br />
the club provides rum fanatics with five single barrel<br />
releases. Matt said the club also allows members to<br />
get a bit of an insight into their large variety of rums.<br />
“We’ve got some very special barrels among the<br />
several thousand we have on site currently. Obviously,<br />
single barrel rums are often at a higher ABV than what<br />
you’d find in a retail or bar setting, but they’re really<br />
capturing the imagination of rum fans that, up until<br />
now, haven’t had the same ability to support local<br />
distillers<br />
“Lovers of rum in Australia tend to spend their<br />
money on exotic rums from overseas, including the<br />
Caribbean. Of course, that’s traditionally been where<br />
the best rums in the world have come from, but we<br />
know that as consumers are finding out about our<br />
brand, we are getting real interest in Australian rums,”<br />
he said.<br />
For anyone interested in sampling Nil Desperandum<br />
fine spirits and witnessing the ageing of Australia’s first<br />
Certified Organic rum, their distillery is open from 10am<br />
daily to the public. Matt said they love showing visitors<br />
around, and see first-hand everyday how locally made<br />
spirits are being embraced in the industry.<br />
“It’s probably not that long ago when publicans were<br />
reluctant to devote taps to craft or local craft beer.<br />
That reluctance certainly belongs in the past, but we’re<br />
very excited that a Queensland publican can have an<br />
independently owned artisan rum at an affordable price<br />
and embrace what we already know is a movement in<br />
other states,” he said.<br />
<strong>QHA</strong> REVIEW | 57
SHOWCASE<br />
GET YOUR GAME ON<br />
AFTER A SENSATIONAL RECEPTION IN 2022, THE 32ND AUSTRALASIAN GAMING EXPO (AGE) IS BACK THIS YEAR<br />
SHOWCASING THE VERY BEST IN GAMING, TECHNOLOGY AND HOSPITALITY.<br />
<strong>QHA</strong> REVIEW | 58<br />
Your guide to AGE 2023 - what is the Australasian<br />
Gaming Expo?<br />
The Australasian Gaming Expo (AGE) is an annual<br />
event bringing together the best gaming suppliers,<br />
hospitality, flooring, technology, innovation, security,<br />
construction, signage, food, beverage and more.<br />
It provides the perfect opportunity for industry<br />
professionals to come together and explore the latest<br />
trends in gaming technology and venue management<br />
and operation.<br />
At the AGE, you will sample the latest games from<br />
leading manufacturers and participate in exclusive<br />
on-stand events and competitions. You’ll also have<br />
access to innovative products and services to help<br />
your business grow, plus, plenty of networking<br />
opportunities to meet like-minded professionals from<br />
all over Australia and New Zealand.<br />
What events are on at the Australasian Gaming<br />
Expo?<br />
In addition to the expo, the event organiser, the<br />
Gaming Technologies Association (GTA), also hosts<br />
the AGE Seminars, an information-packed series of<br />
seminars held across the three days of the event.<br />
These seminars are intended to keep you informed of<br />
the latest changes to gaming regulation and the latest<br />
technology and innovation to support your business.<br />
Various networking events and information sessions<br />
are held across the three days, hosted by the<br />
organiser, exhibitors, and vendors.<br />
Tips for making the most of your time at the AGE<br />
Seminar sessions run throughout the morning on<br />
each day of the event. Plan your morning sessions<br />
and then schedule your key meetings with suppliers<br />
in the afternoon. The AGE mobile app allows you to<br />
schedule appointments with exhibitors to discuss your<br />
venue’s needs.<br />
Allow some time to wander the floor and see the latest<br />
products and services to develop new ideas and<br />
connect with industry innovators.<br />
If you’re time-poor, the best day to attend the AGE<br />
is the final day of the event – Thursday. With fewer<br />
crowds on Thursday, you’ll still get access to all the<br />
best on offer from exhibitors and vendors, with less<br />
time spent waiting to try out the latest equipment or<br />
learn from industry specialists.<br />
If you’re looking for an entertaining and informative<br />
industry experience, then make sure you visit the<br />
Australasian Gaming Expo!<br />
Held over three days at ICC Sydney, from Tuesday<br />
15 to Thursday 17 August 2023, you can register to<br />
attend at www.austgamingexpo.com.
GAMING<br />
TECHNOLOGY<br />
HOSPITALITY<br />
The best new and innovative gaming machines,<br />
commercial kitchen equipment, point-of-sale<br />
systems, paging and communication devices, waste<br />
management solutions, venue design and<br />
construction providers, furniture and flooring, food<br />
and beverage, entertainment, uniforms and more, are<br />
found at the Australasian Gaming Expo (AGE).<br />
AGE is the cornerstone of the Australian gaming and<br />
hospitality industry. It's where gaming, technology,<br />
and hospitality meet.<br />
15-17 AUGUST 2023<br />
ICC SYDNEY<br />
w w w . a u s t g a m i n g e x p o . c o m<br />
FREE ENTRY | TRADE ONLY
SHOWCASE<br />
DISCOVER YOUR BEST KENO AT AGE<br />
KENO WILL BE SHOWCASING ITS LATEST INNOVATIONS AND TOOLS, AND OFFERING EXPO EXCLUSIVE DISCOUNTS,<br />
TO HELP YOUR VENUE GET THE MOST OUT OF KENO.<br />
Keno is delighted to be exhibiting at the Australasian<br />
Gaming Expo again this year, with a focus on assisting<br />
visitors create the ultimate Keno entertainment<br />
experience in their venues.<br />
The team will be giving live capsule demos of Keno’s<br />
latest technology and tools, including the Keno app,<br />
Keno Connect, and Keno Training Portal, plus offering<br />
exclusive discounts and competition entry to visitors.<br />
Here are four reasons to visit Keno.<br />
1. Get a promo discount to boost customer<br />
engagement<br />
If your venue is planning its next in-venue promotion or<br />
hasn’t tried local area marketing (LAM) yet, it’s worth<br />
a visit to the stand to take advantage of the expoexclusive<br />
discount Keno is offering visitors on the next<br />
promotion they order.<br />
The proven, most effective way to promote Keno<br />
and increase sales performance is by utilising LAM.<br />
Keno’s 2022 customer survey revealed 64% of<br />
venues believed LAM promos were appealing to their<br />
customers and almost 60% said their Keno sales<br />
increased during the promotional period.<br />
2. Find out how the Keno app improves<br />
customers’ playing experience<br />
The Keno app allows customers to enjoy an<br />
immersive, <strong>digital</strong> playing experience. It essentially<br />
digitises players’ retail tickets to deliver features<br />
designed to build anticipation and create a more<br />
rewarding and sensory playing experience.<br />
The app allows players to watch games live, get realtime<br />
win notifications, and have a <strong>digital</strong> history of<br />
their retail tickets, so they never miss a win.<br />
Another benefit is that it automatically enters<br />
players into Keno’s ongoing Second Chance Draw<br />
promotion, removing the need for scanning tickets<br />
and entering online. This has been a popular feature,<br />
with four of the five $1,000 cash prize winners in<br />
April entering via the app.<br />
3. Learn how to utilise the Keno Training<br />
Platform and Keno Connect<br />
Keno’s training platform is the ultimate way to<br />
educate your club’s operators and managers<br />
about Keno hardware, marketing and sales. By<br />
understanding how to access eLearning materials,<br />
you can register your staff for training, which will<br />
benefit your customers and bottom line<br />
Likewise, learning how to effectively navigate and<br />
utilise Keno Connect is essential to maximising Keno.<br />
Keno Connect is the gateway to a variety of ongoing<br />
and campaign point of sale materials and marketing<br />
assets, as well as important updates and news.<br />
4. Awesome competition and merch<br />
Last but not least, visitors can enter Keno’s expo<br />
competition, with great prizes up for grabs for you<br />
and your venue. Plus, the team will be giving away<br />
expo goodies that you’ll want to keep!<br />
Come and see the team at stand 234 and get the<br />
most out of Keno.<br />
<strong>QHA</strong> REVIEW | 60
Get EXPOnentially<br />
more out of Keno<br />
Visit us at stand 234 at the<br />
Australasian Gaming Expo<br />
Meet the Team & Discover tips to boost your customer<br />
Keno experience<br />
Find out how Keno can add value in your Venue with<br />
exciting in-venue promotions<br />
Unlock an Exclusive discount on your next Keno promo<br />
You could win an exclusive Expo prize – enter at the stand!<br />
Scan to Register<br />
for the Expo<br />
AGE 15-17 August 2023<br />
Gamble Responsibly. Think! About your choices.<br />
Help is close at hand. Call Gambler’s Help, ACT Gambling<br />
Counselling and Support Service or GambleAware 1800 858 858<br />
gambleaware.nsw.gov.au or www.gamblinghelponline.org.au.
TRADE DIRECTORY<br />
INSURANCE | RISK MANAGEMENT | CONSULTING<br />
Your trusted advisor, helping you identify the risks your<br />
business faces and finding the right insurance solution to<br />
protect the future of your business.<br />
Call: 1800 240 432<br />
www.ajg.com.au<br />
LIVE SPORT IN VENUES<br />
Foxtel Business delivers the magic of sport to venues –<br />
bringing people together, entertaining them and contributing<br />
to a boost in trade. And with over 50 live sports, there’s<br />
something for everyone. Serve your customers the best<br />
sporting action with Foxtel.<br />
P: 1300 761 056 www.foxtel.com.au/venues<br />
TURBOFAN<br />
COOK AND HOLD WITH<br />
ABSOLUTE CONFIDENCE<br />
MARKET LEADING BRANDS IN EQUIPMENT<br />
No matter the size, shape or demands placed on your<br />
business, we have the ability to deliver equipment that is<br />
functional, adaptable and reliable, Turbofan, Waldorf, Waldorf<br />
Bold, Cobra, Convotherm, FastFri, Merrychef.<br />
P: 1300 268 798 E: info@moffat.com.au<br />
Service department: 1300 264 217<br />
STODDART<br />
Stoddart are one of Australia’s leading manufacturers and<br />
importers of a large range of world leading equipment for<br />
food service and bar applications.<br />
Darrin Miller<br />
P: 0417 867 979 E: dmiller@stoddart.com.au<br />
stoddart.com.au<br />
<strong>QHA</strong><br />
MEMBER<br />
OFFER<br />
<strong>QHA</strong> REVIEW | 62<br />
BUPA<br />
Refer your colleague to your Bupa<br />
health cover plan and get rewarded<br />
with a $100 e-gift card*. Plus get 9%<br />
monthly corporate discount when<br />
quote ID 2139463. *T&Cs apply.<br />
Call 1300 662 074,<br />
E: sales@bupa.com.au<br />
www.bupa.com.au/corporate/qha<br />
UNIQUELY CREATIVE IDEAS<br />
FOR YOUR BUSINESS<br />
We go above and beyond, whether<br />
it’s looking at an advertising campaign<br />
or a promotional concept. We<br />
develop creative solutions to grow<br />
your business.<br />
E: ideas@horseandwater.com.au<br />
www.horseandwater.com.au<br />
CITY PROPERTY SERVICES<br />
Over 25 years of commercial cleaning<br />
services | Triple certified Quality<br />
assured | EcoClean Certified using<br />
environmentally friendly products.<br />
Get 2 weeks free with any 12<br />
month contract when mentioning<br />
this advert. P: 1300 630 636<br />
citypropertyservices.co
TRADE DIRECTORY<br />
ADVERTISING &<br />
PROMOTION<br />
LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND<br />
Mullins’ hospitality team has unrivalled experience in the liquor<br />
and gaming sector, developed over 40 years. From greenfield<br />
applications and integrated developments to liquor and<br />
gaming compliance and employment advice - we are your<br />
one-stop-shop to ensure the best outcomes for your hotel.<br />
Curt Schatz, Managing Partner | Direct: 07 3224 0230<br />
Email: cschatz@mullinslawyers.com.au<br />
mullinslawyers.com.au<br />
For more information on<br />
advertising and promoting your<br />
business in the <strong>QHA</strong> REVIEW<br />
contact Simon Cross.<br />
qhareview@qha.org.au<br />
or 0413 698 630<br />
HOLDING REDLICH<br />
Full range of commercial legal services<br />
to assist the liquor and gaming<br />
industry, including all Liquor/Gaming<br />
applications and advisory, WHS,<br />
employment and property services.<br />
Robert Lyons<br />
P: 07 3135 0559<br />
E: Robert.Lyons@holdingredlich.com<br />
www.holdingredlich.com<br />
ELECTRICA SOUND & VISION<br />
Trust the experts in CCTV, alarms<br />
and <strong>digital</strong> signage. Get the<br />
competitive edge with the latest<br />
Audio Visual equipment, LED screens<br />
and music systems. Upgrade using<br />
our easy payment solutions.<br />
P: 0411 799 914<br />
darren@electrica.net.au<br />
www.electrica.net.au<br />
SCIENTIFIC GAMES<br />
This new generation of exciting game<br />
content draws on the strength of<br />
Scientific Games to create one of<br />
the most dynamic game libraries<br />
in the market.<br />
P: 07 3458 9180<br />
www.sggaming.com/australia<br />
<strong>QHA</strong> REVIEW | 63
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. THE<br />
BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES MEMBER<br />
HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong> PARTNER OR<br />
CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> DEPUTY CHEIF EXECUTIVE ON (07) 3221 6999.<br />
<strong>QHA</strong> REVIEW | 64<br />
ACCOUNTING/ TAX<br />
BDO Australia<br />
Ph: 07 3237 5999<br />
bdo.com.au<br />
HLB Mann Judd -<br />
Chartered Accountants<br />
Ph: 07 3001 8800<br />
hlb.com.au<br />
Prosperity Advisers QLD<br />
Ph: 07 3007 1971<br />
prosperity.com.au<br />
SW Accountants<br />
& Advisors<br />
Ph: 07 3085 0888<br />
sw-au.com<br />
Quantaco<br />
Ph: 02 8346 6000<br />
quantaco.co<br />
Clarity Management<br />
Ph: 3058 9732<br />
claritymg.com.au<br />
Hotel Accountants Pty Ltd<br />
Ph: 07 5560 8988<br />
hotelaccountants.com.au<br />
McGrathNicol<br />
Ph: 07 3333 9800<br />
mcgrathnicol.com<br />
ARCHITECTS / REPAIRS<br />
REFURBISHMENT/<br />
RECONSTRUCTION /<br />
CONSTRUCTION<br />
Ashley Cooper<br />
Construction<br />
Ph: 07 3142 5915<br />
ashleycooper.com<br />
BSPN Architecture<br />
Ph: 07 3851 9100<br />
bpsn.com.au<br />
Open Projects<br />
Ph: 1800 461 421<br />
openprojects.com.au<br />
Paynters - Design &<br />
Construction<br />
Ph: 07 3368 5500<br />
paynters.com.au<br />
Rohrig Constructions<br />
Ph: 07 3257 4411<br />
rohrlg.com.au<br />
Caughley & Co<br />
Ph: 0434 549 242<br />
caughleyco.com.au<br />
Imagination Play<br />
Ph: 07 3088 6077<br />
imaginationplay.com.au<br />
IQ Construct<br />
Ph: 3667 8202<br />
iqcontruct.com.au<br />
Urban Play<br />
Ph: 07 3256 0554<br />
urbanplay.com.au<br />
BEVERAGES<br />
Accolade Wines<br />
Ph: 07 3252 7933<br />
accolade-wines.com<br />
Brown-Forman<br />
Australia P/L<br />
Ph: 07 3010 2000<br />
brown-forman.com<br />
Campari Australia Pty Ltd<br />
Ph: 07 3253 1801<br />
camparigroup.com.au<br />
Carlton & United<br />
Breweries<br />
Ph: 07 3666 4104<br />
cub.com.au<br />
Coca-Cola Europacific<br />
Partners<br />
Ph: 13 26 53<br />
ccamatil.com<br />
Coopers Brewery<br />
Ph: 07 3275 3732<br />
coopers.com.au<br />
CUB Premium Beverages<br />
Ph: 07 3666 4104<br />
cub.com.au<br />
Diageo<br />
Ph: 07 3257 0800<br />
diageo.com<br />
Diablo Co<br />
Ph: 0400 696 192<br />
diabloco.com.au<br />
Lion<br />
Ph: 07 3361 7400<br />
lionco.com<br />
Liquid Specialty<br />
Beverages<br />
Ph: 07 5440 2006<br />
liquidsb.com.au<br />
Pernod-Ricard Australia<br />
Ph: 07 3340 5471<br />
pernod-ricard.com<br />
Red Bull Australia<br />
Ph: 02 9023 2892<br />
redbull.com.au<br />
Samuel Smith & Son<br />
Ph: 07 3373 5777<br />
samsmith.com<br />
Southtrade International<br />
Ph: 07 3085 7418<br />
southtradeint.com.au<br />
Treasury Wine Estates<br />
Ph: 03 9685 8000<br />
treasurywineestates.com<br />
Your Mates Brewing Co.<br />
Ph: 07 5329 4733<br />
yourmatesbrewing.com<br />
4 Hearts Brewing<br />
Ph: 07 3281 1004<br />
admin@4heartsbrewing.com<br />
www.4heartsbrewing.com<br />
Heads of Noosa Brewing Co.<br />
Ph: 0401 399 625<br />
headsofnoosa.com.au<br />
BUILDING SUPPLIES<br />
& SERVICES<br />
Bunnings<br />
Ph: 07 3452 5725<br />
bunnings.com.au<br />
Urban Play<br />
Ph: 07 3256 0554<br />
urbanplay.com.au<br />
EDUCATION, TRAINING<br />
& EMPLOYMENT<br />
Best Security -<br />
Security & Training<br />
Ph: 07 3212 8460<br />
bestsecurlty.net.au<br />
Find a Chef Pty Ltd<br />
Ph: 0431 376 689<br />
findachef.net.au<br />
Frontier Leadership<br />
Ph: 0423 097 246<br />
frontierleadership.edu.au<br />
Federation Academy<br />
Ph: 0423 097 246<br />
federationacademy.edu.au<br />
Prime Effect<br />
Ph: 0406 500 171<br />
primeeffect.com.au<br />
MEGT<br />
Ph: 0409 896 503<br />
megt.com.au<br />
Owner Manager Program<br />
Ph: 0437 834 195<br />
ownermanager.com.au<br />
Sero Institute<br />
Ph: 1800 206 010<br />
seroinstitute.edu.au<br />
TAFE Queensland<br />
Ph: 1300 308 233<br />
tafeqld.edu.au<br />
Tribe Workforce Solutions<br />
Ph: 07 3238 0808<br />
tribeworkforce.com.au<br />
The Kingsmen<br />
Ph: 0410 416 655<br />
thekingsmen.net.au<br />
Zenith Hospitality Staffing<br />
Solutions<br />
Ph: 07 3002 4000<br />
zenithhospitality.com<br />
ENERGY GAS/POWER<br />
BOC Limited<br />
Ph: 07 3212 4135<br />
boc.com.au<br />
TransTasman<br />
Energy Group<br />
Ph: 1300 118 834<br />
tteg.com.au<br />
Spinifex Energy<br />
Ph: 0419 108 638<br />
spinifexenergy.com.au<br />
Sun Flux Solar Australia<br />
Pty Ltd<br />
Ph: 0421 082 828<br />
sunfluxsolar.com.au<br />
FINANCES, BANKING,<br />
INSURANCE &<br />
INVESTMENTS<br />
BDO Australia<br />
Ph: 07 3237 5999<br />
bdo.com.au<br />
Commonwealth Bank of<br />
Australia<br />
Ph: 0476 824 307<br />
CommBank.com.au<br />
Gallagher Insurance<br />
Brokers<br />
Brisbane: 07 3367 5000<br />
Nth QLD: 07 4753 5311<br />
Toowoomba: 07 4639 7102<br />
ajg.com.au<br />
Shift<br />
Ph: 0498 137 007<br />
shift.com.au<br />
Green Finance Group<br />
Ph: 0457 883 700<br />
greenfinancegroup.<br />
com.au<br />
Waratah Debt Capital<br />
Ph: 0448 681 783<br />
waratahmanagement.<br />
com.au<br />
Westpac Banking<br />
Corporation<br />
Ph: 0438 701 195<br />
westpac.com.au<br />
Banktech<br />
Ph: 1800 080 910<br />
banktech.com.au<br />
BUPA - health insurance<br />
Ph: 134135<br />
(quote ID 2139463)<br />
bupa.com.au<br />
CTB & Co (Cooking the Books)<br />
Ph: 1300 911 282<br />
cookingthebooks.com<br />
Marmalade<br />
Ph: 0407 040 733<br />
withmarmalade.com.au<br />
Trinitas Australia Pty Ltd<br />
Ph: 1300 836 025<br />
trinitas3.com.au<br />
FOOD & ASSOCIATED<br />
BUSINESSES<br />
Bidfood Australia Limited<br />
Ph: 0434 939 134<br />
bidfood.com.au<br />
PFD Food Services<br />
Ph: 131 733<br />
pfdfoods.com.au<br />
Simon George and Sons<br />
Ph: 07 3717 1400<br />
simongeorge.com.au<br />
CTB & Co<br />
(Cooking the Books)<br />
Ph: 1300 911 282<br />
cookingthebooks.com<br />
Food and Agribusiness<br />
Network<br />
Ph: 0419 651 157<br />
foodagribusiness.org.au<br />
The Entertainment Group of<br />
Australia Pty Ltd<br />
Ph: 0413 035 482<br />
entertainment.com.au<br />
FURNITURE SUPPLY<br />
Table Top Innovations<br />
Ph: 07 5532 7191<br />
tabletopinnovations.com.au<br />
SlumberCorp<br />
Ph: 07 3892 7477<br />
slumbercorp.com.au<br />
GAMING AND RACING<br />
Ainsworth Game<br />
Technology P/L<br />
Ph: 07 3209 6210<br />
ainsworth.com.au<br />
Aristocrat Leisure<br />
Industries<br />
Ph: 07 3727 1600<br />
aristocrat.com.au<br />
IGT<br />
Ph: 07 3890 5622<br />
igt.com.au<br />
Konami Australia<br />
Ph: 02 9666 3111<br />
konamiaustralia.com.au<br />
Light & Wonder<br />
Ph: 02 9773 0299<br />
explore.lnw.com<br />
MAX<br />
Ph: 0436 839 857<br />
max.com.au<br />
Odyssey Gaming Services<br />
Ph: 07 3087 3300<br />
odysseygaming.com
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
PVS Australia Pty Ltd<br />
Ph: 03 8671 1900<br />
pvsoz.com.au<br />
Simtech<br />
Ph: 07 5596 6993<br />
simtechcreations.com<br />
Keno<br />
(The Lottery Corporation)<br />
Ph: 07 3001 9300<br />
thelotterycorporation.com<br />
TAB<br />
Ph: 1800 823 888<br />
tab.com.au<br />
UTOPIA Gaming Systems<br />
Ph: 1800 200 201<br />
utopiagaming.com.au<br />
HOSPITALITY<br />
CONSULTANTS<br />
AHS Hospitality<br />
Ph: 07 5512 6143<br />
ahshospitality.com.au<br />
DASK Entertainment<br />
Group Pty Ltd<br />
Ph: 0452 640 418<br />
daskentertainment.com.au<br />
DNS Specialist Services<br />
Ph: 0433 906 809<br />
dnsspecialistservices.com.au<br />
DWS Hospitality Specialists<br />
Ph: 07 3878 9355<br />
dws.net<br />
Lighthouse Safety &<br />
Compliance<br />
Ph: 0422 669 631<br />
lighthousesafety.com.au<br />
Logic Hospitality<br />
Ph: 07 5520 3957<br />
logichospitality.com.au<br />
Pro Score - Sporting<br />
Promotions<br />
Ph: 0431 366 800<br />
proscore.com.au<br />
Rooks Entertainment<br />
Ph: 07 4068 8633<br />
rooks-entertainment.com.au<br />
HOTEL & BAR SUPPLIES<br />
BOC Limited - Gas/<br />
Reticulation Supply<br />
Ph: 07 3212 4322<br />
boc.com.au<br />
Reward Hospitality<br />
Ph: 07 3341 5929<br />
rewardhospitality.com.au<br />
Stoddart<br />
Ph: 0437 576 447<br />
stoddart.com.au<br />
HOTEL BROKERS /<br />
REAL ESTATE /<br />
PROPERTY VALUERS<br />
Off Market Hotels<br />
Chris Cameron<br />
Ph: 0477 271 875<br />
offmarkethotels.com.au<br />
Power Jeffrey & Co -<br />
Hotel Brokers<br />
Ph: 07 3832 6000<br />
powerjeffrey.com.au<br />
CRE Brokers<br />
Ph: 07 5371 0165<br />
crebrokers.com<br />
HTL Property<br />
Ph: 02 8016 3810<br />
htlproperty.com.au<br />
JLL<br />
Ph: 07 3231 1311<br />
jll.com.au<br />
<strong>QHA</strong> PLATINUM PARTNERS<br />
<strong>QHA</strong> DIAMOND PARTNERS<br />
<strong>QHA</strong> GOLD PARTNERS<br />
Morph Consulting Services<br />
Ph: 0438 758 847<br />
morph-consulting.com<br />
Nuvho<br />
Ph: 07 3357 9951<br />
nuvho.com<br />
Professional Hospitality<br />
Ph: 07 3160 8132<br />
professionalhospitality.<br />
com.au<br />
Prostaff Events Pty Ltd<br />
prostaffevents.com.au<br />
HOTEL ENTERTAINMENT<br />
Foxtel Business<br />
Ph: 1300 790 182<br />
foxtel.com.au/venues<br />
Sky Channel<br />
Ph: 07 3228 6344<br />
Freecall: 1800 251 710<br />
skychannel.com.au<br />
Stan Sport<br />
Ph: 0416 208 417<br />
stan.com.au/sport/venues<br />
Nightlife - Music & Video<br />
Freecall: 1800 679 748<br />
nightlife.com.au<br />
LEGAL<br />
Mullins<br />
Ph: (07) 3224 0222<br />
mullinslawyers.com.au<br />
Holding Redlich<br />
Ph: 07 3135 0500<br />
holdingredlich.com<br />
HopgoodGanim Lawyers<br />
Ph: 0419 762 469<br />
hopgoodganim.com.au<br />
K&L Gates<br />
Ph: 0416 131 543<br />
klgates.com<br />
LIQUOR<br />
BUYING GROUPS<br />
Bottlemart<br />
Ph: 1300 733 504<br />
bottlemart.com.au<br />
Independent Liquor<br />
Group<br />
Ph: 07 3713 2751<br />
ilg.com.au<br />
Liquor Legends<br />
Ph: 07 3107 7422<br />
liquorlegends.com.au<br />
BDO Australia<br />
BSV<br />
CashZone<br />
Daily Press<br />
H&L Australia<br />
Best Security<br />
BOC Limited<br />
BSPN Architecture<br />
Chewzie Table<br />
Ordering<br />
Coopers Brewery<br />
Command 51<br />
Diablo Co<br />
Grayza<br />
Green Finance Group<br />
HLB Mann Judd<br />
<strong>QHA</strong> SILVER PARTNERS<br />
Off Market Hotels<br />
Prosperity<br />
Advisers QLD<br />
PVS Australia<br />
Simon George & Sons<br />
Tanda<br />
<strong>QHA</strong> BRONZE PARTNERS<br />
Liquid Specialty<br />
Beverages<br />
MSL Solutions<br />
Odyssey Gaming<br />
Services<br />
Open Projects Group<br />
Operandio Pty Ltd<br />
Paynters<br />
Platypus Print<br />
Packaging<br />
Power Jeffrey and<br />
Company<br />
Trans Tasman<br />
Energy Group<br />
UTOPIA Gaming<br />
Systems<br />
Your Mates Brewing<br />
Company<br />
Quantaco<br />
Rohrig Constructions<br />
Red Bull Australia<br />
Secure Access I.T.<br />
Shift<br />
Simtech<br />
Southtrade<br />
International<br />
Stan Sport<br />
SW Accountants<br />
& Advisors<br />
Waratah Debt Capital<br />
<strong>QHA</strong> REVIEW | 65
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
APPROVED<br />
MANAGER’S<br />
LICENCE<br />
RESPONSIBLE MANAGEMENT<br />
OF LICENSED VENUES<br />
TRAINING<br />
“HONESTLY THE BEST TRAINING<br />
SESSION! FUN AND LIGHT-HEARTED<br />
WHILE BEING VERY INFORMATIVE AND<br />
KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />
LIQUOR<br />
WHOLESALE GROUPS<br />
ALM (Australian Liquor<br />
Marketers)<br />
Brisbane: 07 3489 3600<br />
Townsville: 07 4799 4022<br />
Cairns: 07 4041 6070<br />
almliquor.com.au<br />
Your Mates Brewing Co.<br />
Ph: 07 5329 4733<br />
yourmatesbrewing.com<br />
4 Hearts Brewing Co.<br />
Ph: 0428 236 436<br />
4heartsbrewing.com<br />
MEDIA / MARKETING<br />
Daily Press<br />
Ph: 0412 224 969<br />
dailypress.com.au<br />
POINT OF SALE /<br />
PAYMENTS<br />
CashZone<br />
Ph: 0466 148 752<br />
cashzoneatm.com.au<br />
H&L Australia Pty Ltd<br />
Ph: 0407 975 411<br />
hlaustralia.com.au<br />
MSL Solutions<br />
Ph: 0448 134 625<br />
mslsolutions.com<br />
Future Business Technology<br />
Group<br />
Ph: 1300 706 155<br />
fgtgroup.com.au<br />
Hikvision Digital Technology<br />
Ph: 1300 976 305<br />
hikvision.com<br />
Lotus Commercial Pty Ltd<br />
Ph: 1300 653 536<br />
lotusfilters.com.au<br />
Luxxe Outsourced Hotel<br />
Services<br />
Ph: 03 8761 9156<br />
luxxe.com.au<br />
Security Registers<br />
Ph: 0452 363 166<br />
securityregisters.com.au<br />
Tru Security Services<br />
Ph: 0452 377 662<br />
trusecurity.com.au<br />
SUPERANNUATION<br />
HOSTPLUS<br />
Ph: 1300 467 875<br />
hostplus.com.au<br />
TECHNOLOGICAL<br />
PRODUCTS & SERVICES<br />
BSV<br />
Ph: 1300 244 727<br />
bigscreenvideo.com.au<br />
onPlatinum ICT<br />
Ph: 0402 281 561<br />
onplatinum.com.au<br />
Security Registers<br />
Ph: 0452 363 166<br />
securityregisters.com.au<br />
Smart Parking Limited<br />
Ph: 0421 155 972<br />
smartparking.com<br />
UrPay Technologies<br />
Ph: 0499 887 577<br />
urpay.com.au<br />
Vix Vizion Pty Ltd<br />
Ph: 0413 026 918<br />
vixvizion.com<br />
Whats Doing App<br />
Ph: 0404 561 895<br />
whatsdoingapp.com<br />
TRANSPORT<br />
A.P. Eagers Limited<br />
Ph: 07 3109 6731<br />
apeagers.com.au<br />
OTHER COURSES OFFERED:<br />
Banktech<br />
Ph: 1800 080 910<br />
banktech.com.au<br />
Chewzie Table Ordering<br />
Ph: 1300 243 994<br />
chewzie.me<br />
Online RSA/RSG Training<br />
Gaming Nominee Training<br />
Employment Relations Training<br />
Employment Relations Webinar<br />
Bepoz Retail Solutions<br />
Ph: 1300 023 769<br />
bepoz.com.au<br />
Harris Data Systems<br />
Ph: 07 5535 7677<br />
harrisdata.com.au<br />
Grayza<br />
Ph: 1300 944 131<br />
grayza.com<br />
Operandio Pty Ltd<br />
Ph: 0422 398 294<br />
operandio.com<br />
Responsible Management of Licensed Venues<br />
Training is a mandatory training requirement<br />
for those applying for a liquor licence, and<br />
applicants for an Approved Manager’s Licence.<br />
Training is offered face to face at regional<br />
centres throughout Queensland.<br />
Idealpos Solutions Pty Ltd<br />
Ph: 1300 944 117<br />
mark.beeley@idealpos.<br />
com.au<br />
MyVenue Pty Ltd<br />
Ph: 0447 129 873<br />
myvenue.com/pubs-cafes-bars<br />
UrPay<br />
Ph: 0499 887 577<br />
urpay.com.au<br />
PRINTING / PACKAGING<br />
Secure Access I.T.<br />
Ph: 1300 880 565<br />
secureaccess.com.au<br />
Tanda<br />
Ph: 1300 859 117<br />
tanda.co<br />
BK Electronics<br />
Ph: 0431 509 409<br />
bkelectronics.com.au<br />
Cherry Hub Pty Ltd<br />
Ph: 0409 548 276<br />
cherryhub.com.au<br />
For more information please contact the<br />
<strong>QHA</strong> Training Centre<br />
Ph: 07 3221 6999 Fax: 07 3221 6649<br />
Email: training@qha.org.au<br />
Web: www.qha.org.au<br />
Platypus Print Packaging<br />
Ph 07 3352 0300<br />
platys.com.au<br />
SECURITY / CLEANING<br />
Best Security<br />
Ph: 07 3212 8460<br />
bestsecurity.net.au<br />
Command 51<br />
Ph: 0437 368 352<br />
command51.com.au<br />
CMBM Facility Services<br />
Ph: 07 3391 1040 /<br />
Ph: 0419 708 715<br />
cmbm.com.au<br />
Hikvision Digital Technology<br />
Ph: 1300 976 305<br />
hikvision.com<br />
IDU Technologies Pty Ltd<br />
mitch@idu-identification.com<br />
idu-identification.com<br />
Jands<br />
Ph: 0408 506 620<br />
jands.com.au<br />
JB Hi-Fi Commercial<br />
Division<br />
Ph: 07 3360 9925<br />
jbhifi.com.au<br />
Mr Yum<br />
Ph: 0448 504 121<br />
mryum.com.au
EMPLOYMENT<br />
RELATIONS<br />
conference<br />
2023<br />
SOFITEL BRISBANE<br />
21 AUGUST<br />
Join the <strong>QHA</strong>’s employment relations team on<br />
Monday 21st August for it’s annual ER Conference.<br />
The conference will address the continuously<br />
evolving landscape of employment issues, it<br />
will be one you don’t want to miss!<br />
Book your tickets now at qha.org.au
WE’RE RAISING THE GAME<br />
AT THE 2023 AGE<br />
We’re here to create excitement everywhere – through the latest in retail and <strong>digital</strong> wagering, world-class<br />
sports and racing vision and a range of unrivalled services to enhance your gaming operations.<br />
At this year’s AGE we will be sharing our latest offers designed to get the most out of your venue.<br />
Plan your visit and secure a booking with us today via MYTAB or max.com.au/age<br />
Stand 130 | AGE<br />
15 - 17 August 2023<br />
International Convention and Exhibition Centre, Sydney<br />
IMAGINE WHAT YOU COULD BE BUYING INSTEAD.<br />
For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au