QHA-Review_April_Digital

q u e e n s l a n d h o T E L S a s s o c i a t i o n
A p r i l 2 0 2 4 e d i t i o n
Wellness tourism
GETTING AWAY, SLOWING DOWN AND BEING CONNECTED TO NATURE
INSIGHTS:
SUSTAINABLE SEAFOOD
FOCUS:
PARADISE RESORT
SPIRITED BUNCH:
BEACHTREE DISTILLING CO.

Richard Deery, David Canny and Bernie Hogan at the 2024 QHA Hotel Symposium
GROW YOUR OWN
THE GOOD ONES
TELL THEIR
FRIENDS WHAT A
GOOD PLACE IT IS
TO WORK, AND SO
IT GROWS.
Often, April appears to be a month where I encourage a bit of a review to our members.
The first third of the new year is behind us, and the glow (and public holiday costs) of
Easter can often be past as well.
I am looking forward to the rest of 2024, which promises to have many challenges for
members as new venues open across the state and each one will need more staff.
Coincidentally, last week I had the absolute pleasure of speaking with a large group of
guidance counsellors or career advisors from schools across Queensland. It was quite an
uplifting experience, although I did at times feel that I was transported back to my school
days and was under scrutiny from some very hard markers!
All of these career advisors were looking for ways to give more of their students a start in
the hospitality industry. Some of their students were doing Vet in School programs, and
some of them were sadly becoming disengaged within the school system and needed
options where they could craft a career, feel welcomed and find a purpose. Many of the
career advisors were from our industry, but others also firmly wanted to steer students
into higher education pathways.
I gave them all the same message – we will take them all! Every single one!
This is a two-way street though, and I urge members to start and grow your own
program. Some members have been doing this already, and it is paying off with a
steady flow of good staff coming from high schools. It isn’t easy, and there are plenty of
challenges, but I’d encourage members to even start with a couple of kids from a local
high school. Send them through the QHA Responsible Service of Alcohol course and get
them trained up in your business, or try to engage with back of house VET trainers in your
local school. You won’t regret it.
The good ones tell their friends what a good place it is to work, and so it grows. We can’t
as an industry simply say there is a workforce shortage until we try every avenue. For any
member at a loss on how to start, make sure you reach out to me, and I can put you in
touch with others that are already on the path. This is going to be a group effort over the
next few years, and we will need every single one!
BERNIE HOGAN
QHA CHIEF EXECUTIVE/EDITOR
QHA REVIEW | 3

q u e e n s l a n d h o T E L S a s s o c i a t i o n
A p r i l 2 0 2 4 e d i t i o n
GETTING AWAY, SLOWING DOWN AND BEING CONNECTED TO NATURE
INSIGHTS:
SUSTAINABLE SEAFOOD
FOCUS:
PARADISE RESORT
SPIRITED BUNCH:
BEACHTREE DISTILLING CO.
Wellness tourism
o u r c o v e r :
Beechmont Estate
3 EDITOR’S LETTER
5 CONTRIBUTORS
A p r i l 2 0 2 4 e d i t i o n
QHA
Level 14, 270 Adelaide Street
Brisbane, Queensland 4000
GPO Box 343
Brisbane, Queensland 4001
Phone: 07 3221 6999
1800 177 594
Fax: 07 3221 6649
Web: www.qha.org.au
Email: info@qha.org.au
Office Hours
8.30am – 5.00pm Monday to Friday
President
Mr Richard Deery
Senior Vice President
Mr Matthew Coorey
Vice Presidents
Mr Brad Fitzgibbons
Ms Mel Tait
Mr Sam Ingham-Myers
Secretary/Treasurer
Ms Rachel Johnson
Chief Executive and Editor
Mr Bernie Hogan
www.qha.org.au
6 NEWS
18 GETAWAY
BEECHMONT ESTATE
30 INSIGHTS
SUSTAINABLE SEAFOOD
34 ACCOMMODATION
36 FOCUS
PARADISE RESORT
50 TOP DROP
52 CRAFTY BUNCH
58 SPIRITED BUNCH
BEACHTREE DISTILLING CO.
63 TRADE DIRECTORY
64 PARTNERS & CORPORATE MEMBERS
QHA REVIEW | 4
QHA REVIEW is published by the Queensland
Hotels Association ABN 54 878 166 941.
All information is correct at time of going to press.
The publishers cannot accept responsibility for
errors in articles or advertisements, or unsolicited
manuscripts, photographs or illustrations.
The opinions and words of the authors do not
necessarily represent those of the publisher. All
rights reserved. Reproduction in part or whole is
strictly prohibited without prior permission.
EDITORIAL & ADVERTISING
For all editorial and advertising queries:
Dave Swan 0401 345 201
qhareview@qha.org.au

DAMIAN STEELE
QHA Deputy Chief
Executive
A hospitality industry
professional with over
30 years’ experience
in liquor, gaming and
operations. Damian
has a strong focus
on compliance and
legislation.
THERESE KELLY
QHA Training Manager
An experienced VET
sector professional,
Therese manages
the QHA Training
department and is
responsible for the
development and
delivery of quality training
for QHA members and
other hospitality venues.
PAUL ST JOHN-WOOD
QHA Membership
Officer
Paul is the face of the
Association to many
QHA members as he
travels the length and
breadth of the state
visiting, advising and
assisting publicans.
CURT SCHATZ
Managing Partner,
Mullins
With over 30 years’
experience in property,
liquor and gaming law,
Curt is recognised
as a leader in this
field. He advises pub,
club, nightclub,
restaurant, resort and
accommodation venue
owners and operators.
THE HON YVETTE D’ATH
Attorney-General
and Minister for
Justice and Minister
for the Prevention of
Domestic and Family
Violence
Yvette D’Ath is a
Labor member of the
Legislative Assembly
of Queensland
representing the seat of
Redcliffe.
VICTORIA THOMSON
Commissioner for
Office of Liquor and
Gaming Regulation
Queensland
Victoria is responsible
for the regulatory policy
and strategic direction of
product safety, licensing,
compliance and
enforcement activities to
protect market integrity
and keep Queenslanders
safe.
SARAH SWAN
Employment Relations
Manager
Sarah has a passion for
employment relations and
has diverse experience
advising and assisting
employees and employers.
Sarah has particular interests
in workers’ compensation
matters, bullying and
harassment matters and
policy development.
TOM FITZGERALD
Accommodation
Membership
Services Officer
Tom will act as
your conduit to
accommodation
information and QHA
services, and is an
experienced professional
who grew up living and
working in the hospitality
industry as part of a
hotel-owning family.
ADAM FLOYD
Head of MAX & TAB,
Queensland
With ten years of
experience in Tabcorp
gaming services, Adam
has recently taken on
both MAX & TAB for
Queensland. Adam’s
previous career in the
hospitality industry
positions him well to
understand the role
that wagering and
gaming play in pubs.
NICK BAINBRIGGE
State Manager (Qld)
Aristocrat
Nick has a proven
history in wholesale
liquor, electronic gaming,
and hotel and restaurant
operation. He now
heads up the state team
for one of Australia’s
leading manufacturers of
gaming machines.
QHA REVIEW | 5

NEWS
CHEERS!
THE FIRST PEOPLE, POTS & PROFITS EVENT
FOR 2024 WAS HOSTED AT THE GATEWAY
HOTEL, CANNONVALE ON 27 FEBRUARY.
QHA REVIEW | 6
Held in conjunction with Carlton & United
Breweries, guest speakers included Candice and Ally from
DNS Specialist Services and Andrew Briese from Cooking
The Books as well as both the QHA and CUB teams.
A small trade show featuring Slumbercorp, Vix Vizion,
Tanda, Bunnings Trade, Quantaco, Utopia Gaming
Systems and Banktech ensured that attendees were upto-date
with the latest industry trends and offerings.
Attendees also participated in the Perfect Pour
competition, with Rowena from the Koumala Hotel taking
out the honour, which includes a free keg for her venue.
Well done, Row!
The next People, Pots & Profits event will be hosted at
The Club Hotel, Roma on 16 April. Of course, this event is
free for hotel members to attend.
QHA
POTS
POTS
PEOPLE, & PR OF I IT S

NEWS
THE ROUND TABLE
The annual QHA Hotel Symposium was held at
The Glen this year, with more than 130 industry
professionals in attendance.
The proceedings commenced with an address by
Jimmy Sullivan MP, the Assistant Minister for Justice
and Veterans’ Affairs, followed by an engaging
Q&A session. Supporting the session were Victoria
Thomson from the Office of Liquor, Gaming and Fair
Trading, alongside Anthony Crack from the Office of
Liquor Gaming and Regulation.
The symposium delivered insightful presentations
on important subjects such as gaming industry
trends, litigation support, hotel transactions and a
comprehensive 2024 economic outlook, with the
event featuring two noteworthy industry panels. The
first panel was a renovator’s panel featuring Luke
Ashley-Cooper from Ashley Cooper Construction,
Michael Caughley from Caughley & Co, Tom Warriner
from Spinifex Energy and Luis Nheu from BSPN
Architecture.
The second panel, led by Curt Schatz from Mullins
and hospitality identities Matt Coorey and Scott
Armstrong, explored hotel transactions in the industry.
Other sessions included an address from Mr Tim
Nicholls MP and President of the AHA, David Canny.
The day concluded with a networking session, with
beverages thanks to Lion. We extend our gratitude
to our event partners, IGT, Mullins Lawyers, Westpac
and HLB Mann Judd, whose invaluable support
made this possible. A special thanks also goes to the
hoteliers who dedicated their time to participate in
this educational event.
HOTEL
SYMPOSIUM
QHA REVIEW | 7

NEWS
QUEENSLAND
SHINES BRIGHT
ON FRIDAY 15 MARCH, THE NATION’S TOURISM INDUSTRY GATHERED IN DARWIN FOR THE ANNOUNCEMENT OF
THE WINNERS AND MEDALLISTS OF THE 2023 QANTAS AUSTRALIAN TOURISM AWARDS.
QHA REVIEW | 8
Over 180 leading tourism and hospitality operators
vied for top honours across the 26 categories
announced at the industry’s premier event, held at the
Darwin Convention Centre.
With 21 venues and businesses up for top honours,
the sunshine state celebrated a remarkable night by
accepting 14 accolades with two bronze, seven silver
and five gold awards. QHA member, The Reef House
Boutique Hotel and Spa, also took home the title of
best Five Star Luxury Accommodation in Australia.
CEO of Queensland Tourism Industry Council,
Brett Fraser, said on behalf of the tourism industry,
he applauds all of the Queensland finalists and
congratulates the winning operators.
“They have done us proud. To be taking home
14 accolades at the national level is a wonderful
achievement and demonstrates the dedication of our
tourism operators in making Queensland one of the
best destinations to holiday.
“No state or territory is successful in wowing visitors or
becoming a world-class destination without the hard
work of its tourism operators. We owe our triumphs
to those businesses that work tirelessly to deliver
outstanding visitor experiences.
“I encourage all Queenslanders to get out and explore
our great state and to enjoy some of these awardwinning
tourism experiences – who are officially the
best of the best in Australia,” he said.
The Major Festivals and Events Award was presented
to Queensland’s iconic Toowoomba Carnival of
Flowers, while Whitsunday’s Ocean Rafting took the
title for best Adventure Tourism.
Fun Over 50 Holidays were also crowned the best in
Ecotourism, while BIG4 Adventure Whitsunday Resort
took out the top gong for Caravan and Holiday Parks.
Nine other Queensland tourism operators from the
Gold Coast to the Tropical North took to the podium
with silver or bronze, including Currumbin Wildlife
Sanctuary, who were crowned Australia’s second-best
Major Tourist Attraction.
Minister for Trade and Tourism of Australia, Senator the
Hon Don Farrell, said hospitality businesses and their
staff are the backbone of the vibrant tourism industry,
delivering world class experiences to visitors from
across Australia and around the world.
“The bright future of the sector couldn’t be in better
hands,” she said.

NEWS
It can be said that The Reef House Boutique
Hotel and Spa’s innovative business plan to offer
complimentary experiences as part of relaxation
escape packages granted it the title of the best
Five Star Luxury Accommodation in Australia
this year.
CEO OF QUEENSLAND TOURISM INDUSTRY
COUNCIL, BRETT FRASER, SAID ON BEHALF
OF THE TOURISM INDUSTRY, HE APPLAUDS
ALL OF THE QUEENSLAND FINALISTS AND
CONGRATULATES THE WINNING OPERATORS.
The Reef House directors, Malcolm Bean and
David Horbelt, said it was a great honour for
the boutique hotel to win a national award, as it
reflected the strong customer service focus of
general manager Wayne Harris and his handpicked
team of 75 staff.
“The Reef House’s vision to provide the best
luxury tropical escape based on exclusiveness,
experiences, service and memories is
resounding with guests who flood TripAdvisor
with positive reviews praising the way The Reef
House staff make them feel.
“Our repeat visitation has soared to 25%, with
guests who want to be pampered while they
take time out for rest, relaxation and rejuvenation
in a place where they know the staff by name.
“The secret to our success is a new model
for hotel business with a high staff to guest
ratio that allows our absolute obsession with
customer service to make every guest feel like a
VIP while they are on holiday,” he said.
The Reef House has more than 21 signature
Inclusions available to guests, including cocktail
making classes, beachfront yoga, a pool butler
serving sorbet by the pool, a master reef guide
talk and evening canapés and punch with the
general manager.
David said they even launched a Sleep Easy
program last year to give every guest the
opportunity to improve the quality of their sleep,
and will be expanding further into the wellness
space this year.
“Malcolm and I are very proud of The Reef
House’s success after a 13-year journey
together redeveloping this historic Australian
hospitality gem into a luxury tropical beach
getaway that retains its proud history as Palm
Cove’s first hotel,” he said.

NEWS
AN OPTIMISTIC OUTLOOK
QUEENSLAND SWEEPS THE PODIUM IN 2023 HOTEL PERFORMANCE IMPROVEMENT.
QHA REVIEW | 10
Almost all Australian tourism and accommodation
markets are coming off a record year with 2023 being
one of, if not the best, 12 months of trade recorded.
While many markets documented strong gains, it was
Queensland that was the standout performer.
Strong occupancy, coupled with substantial increases
in average daily rates (ADRs), have produced sharp
rises in revenue per available room (RevPAR) levels
across the board.
According to Smith Travel Research’s latest year
to date December numbers, RevPAR performance
for 2023 compared to 2019 saw the three major
Queensland markets take the top three spots – first,
Brisbane with a substantial 46% uplift, second, Cairns
with an outstanding 34% increase and then the
Gold Coast with an impressive 33%, coming in third
nationally.
These sharp rises in RevPAR can be attributed to the
substantial gains in ADRs, which rose a staggering
52% (Cairns), 47% (Brisbane) and 38% (Gold Coast),
with occupancy at, or slightly below, 2019 levels.
These markets were all coming off a low base,
however, there does seem to be a generational shift in
ADRs in Queensland.
This strong trading performance has certainly not gone
unnoticed by investors, with Queensland elevating to
second nationally in terms of annual hotel transaction
volumes. 2023 saw approximately $564 million in hotel
transactions in Queensland, or 23.2% of the overall
national sale volume of approximately $2.43 billion for
the calendar year. This total sale volume for the state
was more than double the approximate $271 million
recorded in 2022, and shows that Queensland is
clearly on hotel investors’ wish lists.
JLL Hotel & Hospitality Group’s senior vice president,
Gareth Closter, said throughout 2023, the business
witnessed an increase in the depth of the investor
market for hotel assets in Queensland, particularly in
the second half once interest rates stabilised.
“Queensland is seen to offer real value compared
to the larger markets of New South Wales and
Victoria. The growth story, particularly in South East
Queensland, is undeniable,” he said.

NEWS
QUEENSLAND HOTELS ASSOCIATION
RTO 30826
This was clearly demonstrated in the recent sale of
Mercure Kawana Waters – an 81-key hotel on the
Sunshine Coast, which Gareth sold. The previous
sale of this hotel was in 2019, which took around a
year to complete. Fast forward four years, and the
hotel sold at a 57% uplift to the previous sale and
settled 77 days after the close of the expressions
of interest process, with huge buyer depth for the
asset.
Gareth said this sale process is an excellent
reflection of the substantial change in market
dynamics for hotel investment in South East
Queensland.
“The uplift in value almost mirrors the improvement
in RevPAR for the region, and the buyer pool depth
– coupled with the sophistication of the buyers who
participated in the process – says a lot,” he said.
As the state’s capital and future Olympic city,
Brisbane has been the standout performer as
we move into the “golden decade”. The highly
anticipated delivery of the Queens Wharf project,
currently scheduled for August this year, will only add
to the growing list of reasons to visit the region, and
will undoubtedly increase its presence on the world
stage. Brisbane is fast becoming a standout leisure
destination as it matures into a truly global city.
While there are obvious challenges ahead for hotel
performance and investment, with softening macroeconomic
conditions and hotel performance set to
stabilise over the next 12 to 18 months, Queensland,
and particularly South East Queensland, look set
to enjoy the time ahead in the lead up to the 2032
Brisbane Olympics.
Gareth said continued hotel performance
improvement seems highly likely as international
inbound arrivals increase and new hotel room supply
remains benign – all before the ‘Olympic effect’ kicks
in to accelerate growth in the sector.
“The Queensland hotel market currently presents an
opportunity for existing owners to divest at what are
historically high levels, while buyers can get in and
enjoy potential future growth in the market.
“There is a compelling ‘why’ for each side of the
equation, which will make for extremely interesting
market conditions ahead,” he said.
CALENDAR
APRIL 2024
R M LV Virtual Classroom (online)
09 April 16 April 23 April
11 April 18 April 02 May
Member Price $395.00 / Non-Members $495.00
Brisbane 30 April
Member Price $395.00 / Non-Members $495.00
Gaming Nominee
Training (GNT)
R M LV classroom Based
cooking the books
Wednesday 17 April
hospitality first Steps
Rockhampton 15-19 April
Gaming Courses Virtual Classroom (online)
08 April
Customer Liaison
Officer (CLO)
*RMLV/GNT Video Connect (Online) courses
will be added as required
08 April
Members and Non-Members $495.00
CLO Member Price $70.00 / Non-Member $90.00
BOOK TRAINING NOW
Call 07 3221 6999 visit training.qha.org.au
or email: training@qha.org.au

NEWS
HIGH SPIRITS
TO SAY THAT QUEENSLAND DISTILLERIES HAVE ABSOLUTELY ACED AT SOME OF THE WORLD’S MOST
HIGHLY ACCLAIMED SPIRITS COMPETITIONS THIS YEAR WOULD BE AN UNDERSTATEMENT.
QHA REVIEW | 12
Hailing from the rich rainforests and beaches of the
Sunshine Coast, both Sunshine & Sons and Beachtree
Distilling Co. have received glowing achievements
up against the biggest and best names in the global
spirits industry at the 2024 World Vodka and World Gin
Awards.
After previously winning gold as Australia’s best in the
Botanical Vodka category, Sunshine & Sons Original
Vodka was awarded the title of World’s Best on 20
February this year.
Founder of the distillery, Matt Hobson, said industry
acknowledgement is always a fantastic boost for any
business, and they are no exception.
“Our team pours their heart and soul into producing
quality spirits for people to enjoy with their loved ones.
“Sunshine & Sons is about sunshine, quality time
with family and friends and escaping to the laid-back
lifestyle of Australia’s beautiful subtropical Sunshine
Coast.
“Now, with the backing of this accolade, we’re on
a mission to take a slice of what we’re about to the
Europeans and Brits,” he said.
Sunshine & Sons Original Vodka is one of less than
five percent of vodkas globally that are produced
from grapes, which gives it a soft, spongy and velvety
texture that is unmistakably premium in comparison to
traditional grain, sugar cane and potato vodkas.
Made with a filtration system unique to its natural
location on the Sunshine Coast, the distillery
uses millennia-old volcanic rock to give the vodka
a minerality that is often described as ‘floral
pepperiness’.
Chair of judges for the World Vodka Awards, Veronika
Karlova, said all of this year’s winners impressed the
judges with their quality and taste.
“Year-on-year we see an increase in World Vodka
Awards entries for varietal, botanical and flavoured
categories, which confirms that the future of vodka
is leaning towards styles with a lot of character and
flavour.
“Today’s approach to vodka production has taken a
new turn. Forget the traditional perception of vodka
as tasteless and boring. It’s anything but plain and
flavourless.
“Producers really pay attention to ingredients and
focus on how to retain the character of raw material in
vodka,” she said.
Celebrating the achievements of outstanding people
and places in the global gin industry, the Icons of Gin
and World Gin Awards also shone a light on one of
the smaller, more boutique brands of the Queensland
spirits industry, with Beachtree Distilling Co. being
more motivated than ever after it was named the
World’s Best Craft Producer.
Head distiller and co-founder of Beachtree, Steve
Grace, said the win was humbling.
“This recognition on such a prestigious platform is a
dream come true and a testament to the collective
dedication, creativity and unwavering commitment our
team shares.
“We pour our hearts into every bottle, meticulously
crafting gins using the finest Australian botanicals, and
this recognition fuels our drive to push boundaries and
share our love for gin with the world,” he said.

NEWS
Revealed on 22 February, this success makes
Beachtree Australia’s most awarded organic distillery, as
it comes after a host of accolades were presented to the
Caloundra-based brand earlier this year.
In addition to receiving Double Gold for their Native
Skippy Gin and Gold for their Organic Koala Gin at the
New York World Spirits Awards, the distillery’s Organic
Tiger Quoll Vodka was also named Australia’s Best
Varietal Vodka at the World Vodka Awards.
Co-founder of Beachtree, Kirra Daley, said as Australia’s
only First Nations-certified distillery, the brand blends
tradition and innovation to craft spirits that capture the
essence of Australia in every bottle.
“Fueled by a passion to share the unique flavours of
Australia’s native botanicals, like the citrusy notes of
lemon myrtle and the earthy tones of wattle seed, we
embarked on a journey to create Beachtree spirits.
“Every sip is an exploration of the Australian landscape,
offering a taste of our land’s rich heritage and
embodying our commitment to sustainability and
partnership with local farmers and growers.
“The colourful and creative gin bottles also showcase
the distillery’s Indigenous heritage and sustainable
values. Sustainability is at the heart of our business.
“We source our ingredients ethically, minimise our waste
and actively plant native trees through our ‘One Bottle,
One Tree’ program. When you choose Beachtree, you’re
making a conscious choice for the planet,” she said.
Alongside Sunshine & Sons and Beachtree, Victoria’s
Four Pillars Distillery won Production Team of the Year,
Sustainability Officer of the Year (Michelle Hall), Visitor
Attraction Manager of the Year (Scott Gauld) and
World’s Best Old Tom Gin.
Not only that, but the brand’s co-founder and head
distiller, Cameron Mackenzie, was also the second
Australian ever to be inducted into the Gin Hall of Fame.
Sydney’s Archie Rose Distilling Co. also took out World’s
Best Visitor Attraction, while South Australia’s Barossa
Distilling Co. scored World’s Best Flavoured Gin.
Australia’s penchant for quality, creative and botanicallyimbued
spirits is not only making an impact on the
global stage, but also allowing boutique, independent
distillers to stand side-by-side with the industry titans
of gin and vodka, most of which originate from Japan,
Wales and the United States.
Director of the awards, Anita Ujszaszi, said the
competitiveness in the gin category continues to grow
every year.
“We are delighted, as always, to have recognised the
world’s best,” she said.

LMG QUEENSLAND
MEMBERS’ CONFERENCE 2024
One hundred and thirty members, suppliers
and LMG staff gathered at Eos by SkyCity
in Adelaide this month for the LMG
Queensland Members’ Conference.
Add more to your store – contact Queensland State Manager
Shaun Landy on 0436 002 418.

One hundred and thirty members, suppliers and LMG
staff gathered at Eos by SkyCity in Adelaide this month
for the LMG Queensland Members’ Conference.
Business sessions led with a focus on attracting that
all-important ‘one more shopper’ reviewed the success
of the ‘there’s more in store’ campaign, and looked to
the future with data-driven strategies and innovations for
successful retail execution.
It was terrific to see the sessions so well attended and
with such active participation from our wonderful LMG
members as we focus on the next stage of growth for
Bottlemart and Harry Brown.
The side trips were a particular highlight, with visits to
Wirra Wirra and Shottesbrook vineyards. Some members
extended their stay to take in the iconic Barossa Valley
with visits to Yalumba, Hentley Farm and St Hugo
wineries. The gala dinner was held at the stunning
Penfolds Magill Estate in the underground cellars.
General manager of Murrumba Downs Tavern, Melinda
Tait, said spending last week in Adelaide for the
Queensland LMG Members’ Conference was fabulous,
with great company, events, food and wine.
“And just like a fine wine, LMG got its blend just right
with a balance of valuable business sessions and
fantastic social events! The business sessions and guest
presenters highlighted trends while setting out strategies
and opportunities for securing that ‘one more customer’.
“The impeccable data-driven insights also gave us the
ability to confidently plan and implement those strategies
into our businesses. Special mention to fellow LMG
member Richard Bowly for his speech which really hit
home.
“As always, the networking was a standout and I really
appreciated that there was plenty of access to suppliers
and LMG staff throughout the conference and lots of
opportunities to talk about the information in a relaxed
way.
“I never get tired of chatting to other members and
having the opportunity to learn from each other,” she
said.
www.lmg.com.au

TAB, MAX & SKY
with Adam Floyd
CUSTOMER CARE
Thank you to everyone who dropped by the Tabcorp
stand at the recent Australasian Hospitality & Gaming
Expo in Brisbane to chat with our TAB, MAX & SKY
team members.
The opportunity to take you, our valued venue
partners, through a range of upcoming enhancements
across our three brands is one we relish. Your
enthusiasm and feedback are very much appreciated
by our team. We take everything you’ve shared with
us on board as we approach the launch of some truly
exciting and innovative products – more information on
which we’ll be sharing in a future edition.
We are also proud to announce that we’ve extended
our partnership with the AHG to present the expo for
a further three years. The opportunity to work side-byside
with our friends across the industry to continue to
bring such an incredibly exciting and vital event to life
is one we certainly don’t take for granted.
By the time you’re reading this, we will have launched
our new TAB Compliance Program. The new
program expands on the current topics of responsible
gambling and AML/CTF, with a renewed focus on
harm minimisation and customer care, and puts
this information into simpler terms to ensure all TAB
Operators have the best chance of putting what they
have learned into practice. We have also introduced
a new topic, focusing on the Privacy Act, Tabcorp’s
Privacy Policy and why privacy matters in our retail
space.
Training is not only essential to ensuring that our
TAB Operators continue to provide a top-notch
experience for punters, but that we are providing a safe
environment for our customers to interact with TAB in a
retail context.
TAB has also launched our very own sport and racing
platform for local tipsters, aptly titled, TIP’EM.
Punters can enter venue-led competitions across
AFL, NRL and select horse racing events using a
unique code displayed in participating pubs. If you’re
interested in setting up your own competitions, please
get in contact with your TAB Wagering Sales Executive.
TIP’EM is completely free for venues to use.
It’s also been an exciting start to the year at MAX.
Our partnership with AAC Paging has been hugely
successful, with further enhancements focusing on
Responsible Gambling and AML already proving to be
beneficial for our venue partners. This system can be
used for paging across the entire venue, integrating
seamlessly with multiple devices.
AnalyticsHub, powered by Tableau, has also seen
many enhancements and improvements which
includes the integration of POS data. There are over
130 customisable dashboards and reports currently
available.
MAX have also just signed an exclusive arrangement
with QANTUM to provide our venues with greater
flexibility when it comes to loyalty programs. I
encourage you to have a chat with your MAX Business
Partner Manager if you’re interested in learning more.
QHA REVIEW | 16

NEWS
Building
Confidence.
Together.
As your trusted insurance broker and consultant, our purpose
is to help you move forward with confidence.
• By managing your risk.
• By helping you foster a healthy, thriving workforce.
• By bringing together global reach and local expertise.
• To help your business and your community through
every challenge you face.
We are proud and active partners of the Queensland Hotels
Association and can cater for all your business insurance
needs including property, liability, professional indemnity,
cyber, director and employment risks.
CONNECT WITH US
Get in touch with the dedicated
team at Gallagher to chat about
your insurance.
Jackii Howe
Branch Manager - Commercial
P: 07 3002 3052
Tony Shaw
Senior Consultant
P: 07 3002 3018
AJG.com/au/qha
QHA REVIEW | 17
Arthur J. Gallagher & Co (Aus) Limited. AFSL 238812. Cover
is subject to the Policy terms and conditions. You should
consider if the insurance is suitable for you and read the
relevant PDS/Policy Wording and our FSG before making
your decision to acquire insurance. These are available on
request or at AJG.com/au. REF3337-0124

GETAWAY
HEAD IN THE
Clouds
QHA REVIEW | 18
IN AN ERA WHERE BEING BUSY AND SURROUNDED
BY CONCRETE IS, MORE OFTEN THAN NOT, THE
NORM, THE CONCEPT OF GETTING AWAY, SLOWING
DOWN AND FOSTERING A STRONGER CONNECTION
TO NATURE IS INVALUABLE.

GETAWAY
QHA REVIEW | 19

eechmont
QHA REVIEW | 20
Here in Queensland, with our beautifully diverse
landscapes and glowing reputation for attentive
hospitality, wellness tourism is not only thriving, but
also giving rise to plenty of hotels with a unique focus
on health and wellbeing.
One such example is Morris Escapes (formerly the
Northern Escape Collection) – a portfolio of boutique,
sustainable retreats including a luxurious stay in the
outback of Mount Mulligan, two tropical hideaways in
the Great Barrier Reef and finally a countryside lodge in
the Scenic Rim hinterland.
Referred to as Beechmont Estate, this venue is a
perfect representation of a classic wellness hotel aimed
at improving the mental, physical and emotional health
of its guests through a variety of experiences centred
around comfort, nature, food and sustainability.
Morris Escapes CEO, Ross Penegar, said the
sanctuary importantly acts as a world away from the
hustle and bustle of city living.
“Since Covid-19, we’ve seen more and more people
wanting to escape the city and head into the country
to reconnect with nature and themselves.
“We are also seeing more people head away even
during the working week. When the office is just an
email away, we now have the affordability to work from
more places than we ever used to.
“When you stay somewhere like here, you have
everything you need on-site, down to the kitchen
garden. The retreat is the epitome of country elegance
and offers guests a chance to escape routine and
return to what’s real,” he said.
In 2021, the sprawling grounds of Beechmont
Estate were developed from an old dairy farm into a
30-hectare working wagyu cattle farm complete with
guest accommodation, a clubhouse-style bar and a
fine dining restaurant aptly named The Paddock.
It was only a year later that the venue joined Morris
Escapes, which continues to be run by Morris Group
– an independent, family-run Australian business
operating across the tourism, hospitality, technology
and aviation industries.
Morris Group has been passionate about wellness
tourism since 2011, and are known for designing
unique experiences that tread lightly on the planet,
create meaningful memories and allow travellers to
relax, reset and experience Queensland in its purest
form.
“THE 75-ACRE PROPERTY
AT BEECHMONT SLEEPS 48
GUESTS IN FIVE-STAR LUXURY
ACCOMMODATION AND OFFERS
A MYRIAD OF ENRICHING
ACTIVITIES INCLUDING DAY SPA
TREATMENTS, BUSHWALKING,
HIKING, YOGA AND WILDLIFE
SPOTTING.”

GETAWAY
QHA REVIEW | 21

GETAWAY
Keeping in line with this vision, Ross said the 75-acre
property at Beechmont sleeps 48 guests in five-star
luxury accommodation and offers a myriad of enriching
activities including day spa treatments, bushwalking,
hiking, yoga and wildlife spotting.
“With our on-site day spa, guests can relax in serenity
or get back into nature with a range of activities
revolving around the pristine grounds of the estate.
“There are also our gourmet dining experiences, such
as cheese and wine tastings, cocktail masterclasses
and kitchen garden tours.
“Guests can also indulge in The Paddock’s picnic
hampers under the shade of a fig tree or by the cosy
fireplace in their cabin. We also have a large communal
fireplace where visitors can enjoy a wine at the end of
the day,” he said.
Looking beyond these luxurious experiences, location
always plays a crucial role when it comes to wellness
tourism. Nestled amid rolling hills on a plateau
approximately 600 metres above sea level, it would be
fair to say Beechmont Estate leaves visitors feeling like
they are far, far away from their everyday lives.
QHA REVIEW | 22

GETAWAY
“BY TRACKING OUR EMISSIONS, CHOOSING SUSTAINABLE SUPPLIERS,
EDUCATING OUR WORKFORCE AND REGULARLY REVIEWING OUR
PROGRESS, WE COMMIT TO ACHIEVING ZERO WASTE IN LANDFILLS
BY 2030 AND NET ZERO EMISSIONS BY 2035.”
With the choice of private individual cabins or luxury
pavilions with spacious indoor and outdoor living
areas, guests have access to cosy fireplaces, private
verandas and, perhaps most importantly, the stunning
views and fresh air of the surrounding hinterland.
Ross said, in comparison to its neighbouring
mountains, Beechmont is very quiet with a close-knit
community and only a couple of small businesses
operating in town.
“A lot of the families in the area have been here for
generations, with many of the founding families still
living in the region.
“While the mountain road is popular with motorcycle
riders, car groups and cyclists, not many people have
ever heard of Beechmont, but they are often blown
away by the stunning scenery when they make the
journey up here.
“We are close enough to the convenience of the Gold
Coast and Brisbane while also being far enough away
to be serene and remote. It’s just a lovely, peaceful little
part of the world,” he said.
To complement its breathtaking location, Beechmont
Estate also features carefully designed interior spaces
that encourage guests to slow down, become
grounded and appreciate the natural beauty that
surrounds them. To achieve this, the original owners
enlisted the services of Claire Stevens – a Brisbanebased
interior designer with a reputation for creating
nurturing and sophisticated spaces.
QHA REVIEW | 23

GETAWAY
QHA REVIEW | 24
Ross said that every detail of the interior styling
was carefully selected to support the vision while
effortlessly capturing the comfort of a home away from
home.
“The heavy, sliding barn doors create a dramatic
entrance to The Paddock restaurant. Once inside, the
scale of the space plays a key part in the design, with
your attention immediately drawn to the green hills
outside.
“The décor here was chosen to have a rich, textured
feel with leathers and timbers that will age with grace
in addition to more earthy tones. Claire sourced and
designed furniture from Currumbin Wood Workers,
local makers that created individual pieces suited to
the space and setting.
“The space is cleverly lit to create a cosy feel while
highlighting the room’s features. Clever zoning creates
scenarios to suit all occasions and is central to the aim
of creating an inviting and comfortable atmosphere,”
he said.
Unsurprisingly, wellness tourism has also become
heavily intertwined with ecotourism, meaning
sustainability and even environmental education
are often at the forefront of many retreats and their
experiences.
Beechmont Estate is certainly no different, with the
venue’s conservational efforts extending to all facets of
its operations. Boasting a 40-kilowatt solar system, the
lodge also uses only harvested rainwater drawn from
its 600,000 litres of on-site water storage.
In addition to sourcing most of its produce from local
suppliers, resulting in low food miles, the estate also
has a kitchen garden and chicken coop, with the
grown produce and fresh eggs going directly into The
Paddock’s dishes.
Ross said, as the lodge is surrounded by the pristine,
world heritage-listed Lamington National Park,
they are constantly reminded of the importance of
environmental conservation.
“We understand that, to have a sustainable future, we
need to protect, preserve and meaningfully engage
with the community in which Beechmont Estate is
located in the Scenic Rim. We recognise the climate
crisis as an ongoing threat to all forms of sustainability
and take action to reduce our environmental impact
across all of our businesses.
“We want to take care of our place while making a
positive contribution to climate action. By tracking our
emissions, choosing sustainable suppliers, educating
our workforce and regularly reviewing our progress,
we commit to achieving zero waste in landfills by 2030
and net zero emissions by 2035.
“We also want to nurture a diverse team, and
recognise our employees as the driving force behind
our commercial and sustainable future. We ensure that
all people here feel safe, secure and supported,” he
said.
Beechmont Estate is only one of the many
accommodation venues in Queensland dedicated to
enhancing the wellbeing of its guests, employees and
environment.
As a matter of fact, in response to our collective
need for more fulfilling experiences, hotels with an
emphasis on location, sustainability, nature and health
are becoming less of a fleeting trend and more of an
integral part of our state’s hospitality scene.
The

GETAWAY
QHA REVIEW | 25

OLGR
with Victoria Thomson
STRIVE FOR IMPROVEMENT
QHA REVIEW | 26
As Queensland’s Commissioner, I am always eager to
share with you how licensees are working with us to
make positive changes at their venues.
Our Venue Controls Program empowers licensees to
manage risks in their venue and improve safety. The
program gives us an opportunity to work with you
to assess your venue’s existing controls and identify
where improvements can be made. The types of
controls will vary depending on your circumstances
and any recommendations will be tailored to suit your
venue.
We recently worked with a licensee who proactively
reviewed their internal processes after a serious
incident involving a patron who had been drinking at
the venue. We supported the venue to assess the
following controls:
• signage
• responsible service of alcohol (RSA)
• staff training
• security
Detailed recommendations were subsequently made
to assist management to develop best practice
solutions that were customised to the venue:
1. Signage
There was not enough clear and visible signage
to communicate the behavioural expectations and
venue rules to patrons before they entered the
venue.
Improving signage makes it easier for venue
staff and crowd controllers to refuse entry. We
recommended more visible signage be displayed
in strategic locations around the entry to clearly
outline the venue’s zero tolerance of violence and
aggression, and that there is a strict dress code.
Signage gives a clear point of reference to staff and
patrons around the venue’s expectations about
behaviour.
2. RSA
We noted the good practice in place requiring
supervisors to provide reports and RSA documents
to each other during handover or shift briefings.
However, we recommended all staff should be
supplied with this information and that the venue
should include more information about patrons who
had been in the venue consuming alcohol for some
time.
This simple sharing of information can be a critical
part of a venue’s practice for effectively monitoring
patrons’ alcohol consumption, particularly after a
change of shift where there may have been a break
in monitoring.
3. Staff training
The venue provided staff with an extensive
employee handbook during induction. We
recommended introducing an assessment of
staff’s understanding of the venue’s risk-assessed
management plan (RAMP) and how they should be
contributing to the RAMP and managing patrons’
safety. We recommended the use of an online tool
to record and monitor training participation and
assessment results.
4. Security
The security labour hire company conducted
inductions and onboarding for security guards.
The venue did not provide a specific security
training tool or venue-specific documentation. We
recommended a more robust approach which
includes clarifying the venue’s expectations of
security roles, supervision and patron interaction
protocols, reporting structure and use of force
guidelines.

Victoria Thomson OLGR
Adding these additional elements can assist licensees
to meet legislative obligations, including retaining
copies of valid RSA certificates, and ensures
management maintains control of security within the
venue.
I am pleased to share that the licensee implemented
all our recommendations, and also made further selfinitiated
improvements, which resulted in a decline in
alcohol-related incidents at the venue.
The venue now undertakes CCTV reviews to ensure all
incidents are handled effectively and potential violent
incidents are diffused before they occur or escalate.
A team leader is now allocated to each bar within
the venue. Team leaders use handheld radios to
communicate with bars and security staff about patron
behaviour, how long patrons have been in the bar and
provide a point in time assessment of any incidents.
Additional training is conducted on a quarterly basis to
reinforce employees’ RSA obligations.
More experienced security staff were assigned to
the venue and the security labour hire company now
provides fortnightly training which is specific to the
venue’s requirements.
Learn more about our Venue Controls Program here:
www.business.qld.gov.au/industries/hospitalitytourism-sport/liquor-gaming/liquor/compliance/venuecontrols-program.
On a separate note, I would like to remind you of new
smoking laws which come into effect from 1 July 2024.
These laws prohibit children remaining in a venue’s
designated outdoor smoking area (DOSA). Smokefree
buffer requirements for DOSAs are also being
extended.
By 1 September 2024, liquor licensees must hold
an approved retail (liquor) licence to sell smoking
products at their venue. A copy of your liquor licence
for the premises is required as part of the application
process. There is no fee for this licence type. To avoid
processing delays, you should apply as soon as
possible – no later than 31 May 2024.
To apply for your licence visit: www.business.qld.gov.
au/industries/manufacturing-retail/retail-wholesale/
smoking-products-licence.
Learn more about the new smoking reforms here:
www.qld.gov.au/health/staying-healthy/atods/
smoking/new-smoking-reforms.
QHA REVIEW | 27

LEGAL MATTERS with Curt Schatz
OPTION AGREEMENTS
QHA REVIEW | 28
More recently in my articles, and also at the recent
QHA Symposium, I have been looking at some of
the important aspects to be considered when being
involved in a pub transaction.
On 20 September 1985, the Federal Government
bought in the wonderful capital gains tax.
This tax is hefty, and while there are certain
concessions available in relation to ‘rollover relief’,
which attaches to particular types of holding entities
and/or periods of retention prior to disposal, by and
large, it’s 49% on the gain.
What is not commonly known is that the capital gains
tax liability arises each time there is a capital gains
tax event. A disposal of an asset which is subject to
capital gains tax is such an event.
What is a disposal?
The answer is that the contract which is entered into
by the parties is such a disposal event by the seller
and in the event that the asset sold under the contract
is transferred (in other words the contract settles), then
capital gains tax is payable in the financial year that is
relevant to the date of the contract. In other words, it
is the date of the contract that formulates the capital
gains tax liability.
If you are a seller and you are looking to get a binding
agreement with a buyer in a particular financial year
but would prefer to defer the creation of the contracts
to postpone the capital gains tax liability, then the most
commonly used mechanism is either a put option, a
call option or a put and call option.
Types of agreements
Firstly, let’s consider these different types of
agreements.
A call option is an option granted to a buyer to
exercise based on the conditions of the option
agreement including the timeframe during which a call
option can be exercised.
A put option is the same type of grant, but in favour of
the seller.
You would have heard the term put and call option,
and this is an agreement where the buyer and the
seller have independent rights to exercise a purchase
or a sale by giving notice.
The important part to the capital gains tax deferral is
the fact that the option agreement can be drafted such
that the call option and/or the put option may not be
exercised until a certain date.
For example, if the parties enter into the put and call
option deed on 1 April 2024, but the options may
not be exercised until at least 1 July 2024, then the
contracts don’t come into existence until the exercise
of the option which cannot occur until 1 July 2024 or
later.
This pushes the capital gains tax liability out to the
following financial year.
Binding parties to an agreement
Lastly, you may be concerned an option agreement is
not as binding on the parties as a formal contract.
The option agreement will have annexed to it the
contract/s in final and agreed form (but unexecuted),
and the parties will confirm in the option agreement
that upon the exercise of the call or put, and even if
a party to the option agreement refuses to sign the
contract, that the party refuses to sign the contract
is equally as bound to it as if they had signed that
contract.
Of course, security for such performance in the form
of money, bank guarantees or other security can be
requested by either party from the other to secure the
promise to settle the contracts in the event that the put
or call options are exercised.
We always insist that clients speak to their
accountants about these mechanisms because we
are never as familiar with our clients’ personal financial
affairs as your accountant and on that basis, this article
represents statements of general principal as opposed
to the specific advice.

SUPERANNUATION
HOSTPLUS IS AN AWARD-WINNING SUPER FUND
Hostplus is Money magazine’s Best Super Fund for
2024 1 .
What does that mean for our members? Hostplus is
a top-performing super fund that puts members first.
Judged on strong performance, good value and an
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fund that delivers on all three fronts.
The benefits of being with us
Take a look at a few ways we’re striving to provide our
members with the future they’ve worked hard for.
Consistently strong returns
We measure our success by what we deliver for our
members. As well as winning Money magazine’s Best
Super Fund for 2024¹, Hostplus’ default Balanced
(MySuper) option, where most of our members invest,
is a top performer over the long term. In fact, it’s
ranked the number one option over rolling 10 and
20-year periods.² See our investment performance at
hostplus/performance.
A low admin fee 3
One of the lowest admin fees out of any MySuper
product means more of members’ money is invested
in their future. Every dollar our members save goes
a long way to helping them achieve a future full of
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A wide range of investment choices
While our Balanced option is designed for members
who prefer to leave investment decisions to us, we
offer a range of investment options – including premixed
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match different options to suit their investment risk
profile and financial objectives. Take a look at our
range of investments at hostplus/investments.
Disclaimers
1
Best Super Fund 2024 is awarded by Money magazine. Visit moneymag.com.au for awards criteria. Awards and ratings are only one factor to consider when
choosing a super fund. Past performance is not a reliable indicator of future performance. General advice only. Consider the relevant Hostplus PDS and TMD
at hostplus.com.au and your objectives, financial situation and needs, which have not been accounted for. Issued by Host-Plus Pty Limited ABN 79 008 634
704, AFSL 244392 as trustee for the Hostplus Superannuation Fund, ABN 68 657 495 890.
2
SuperRatings Fund Crediting Rate Survey – SR50 Balanced (60-76) Index for January 2024.
3
Source: SuperRatings fee data for public offer MySuper products extracted from SMART 2.0 platform on 7 February 20242023. Comparison is based on the
total administration fees and costs assuming a $50k account balance. Other fees and costs apply. Refer to the PDS for more information.

INSIGHTS
FOCUS ON SUSTAINABLE SEAFOOD
FOLLOWING ON FROM SUSTAINABLE SEAFOOD WEEK IN MARCH AND
COMING IN TO THE EASTER HOLIDAY SEAFOOD SEASON, AS WELL AS
MORE PEOPLE WANTING TO EAT LOCALLY, ETHICALLY AND SUSTAINABLY,
SEAFOOD IS A HOT TOPIC.
QHA REVIEW | 30
Seafood is incredibly popular in Australia with each
Aussie consuming about 14 kilograms per year.
According to industry experts, this is 1.5 kilograms
more than we were eating just a few years ago.
Bidfood was the first Australian supplier to take a
sustainability-based approach when procuring seafood
products and they also work in partnership with Global
Aquaculture Alliance, Marine Stewardship Council and
the Aquaculture Stewardship Council, both locally and
abroad.
Bidfood is across the hot issues that are swirling
around seafood today. Some of these include
overfishing, illegal fishing, modern slavery and lessthan-acceptable
aquaculture. Buying from a respected
supplier that upholds the strictest standards ensures
you will never have to touch seafood that has been
tainted by these issues. However, it is important that
everyone is are aware of these concerns and are
working together to ensure we are all using the best,
most sustainable and ethical seafood that is available.
Here, the Bidfood team take us through what venues
need to know and look out for.
Local fish
Australia and New Zealand have some of the most
stringent fishing regulations and quota controls in the
world. Australian fishers work under both federal and
state controls. The quality, handling and transport
of the catch itself is overseen by state food safety
authorities such as Safe Food Queensland. Australian
fishers must report their catch to local fishing
authorities and, if working in Commonwealth waters,
to federal officers.
Fishers work under strict quotas which are monitored
and changed seasonally according to the figures being
reported. Catching certain species of fish, shellfish and
crustaceans, such as rock lobster, is banned at certain
times of the year when the official season is closed.
Our burgeoning aquaculture industry is also run under
strict controls - from various bodies such as local
councils to government authorities, with the majority of
aquaculture businesses certified by third-party bodies
such as the Aquaculture Stewardship
Council. These all combine to create
a national fishing industry that not only
produces some of the best fish in the world but
also some of the most sustainable.
Marine Stewardship Council
One quick way to ensure that your fish and seafood
is sustainable is to look for the blue fish logo from
the Marine Stewardship Council (MSC). This is a
global not-for-profit organisation with an aim to end
overfishing around the world. The MSC brings together
scientists, the people working on and around the seas,
industry experts and other organisations.
Using masses of data on actual wild fish stocks, the
MSC is able to determine which species in which
waters are sustainable to fish. The MSC recognises
and rewards sustainable fishing practices making sure
that the underwater environment is not harmed during
fishing. So, when you see the MSC logo on a product
you know that the seafood stocks are fished in a way
that does not threaten the population’s long-term
health and minimises the damaging effects of fishing
on the surrounding wildlife and ecosystem.
Aquaculture Stewardship Council
Today, more than half the seafood eaten around the
world is farmed. Seafood farming, or aquaculture,
is a large, growing industry with a significant global
impact and must be handled with great responsibility
and care. But just like all food production, farming fish
and seafood does of course have environmental and
social impacts. This might be from water use, pollution
or over-reliance of chemicals and medication. This is
where the Aquaculture Stewardship Council (ASC)
becomes important.
This is another not-for-profit organisation operating
around the world and certifying fish and seafood farms
that meet their strict standards, which cover a wide
range of environmental and social impacts. The health
of the surrounding water bodies, seabeds and other
waterways are monitored for pollution.

INSIGHTS
QHA REVIEW | 31

INSIGHTS
QHA REVIEW | 32
Surrounding habitat and biodiversity also need to be
protected, workers must be paid fairly and treated
well, and even the relationship with neighbours is
included.
On top of that, ASC certification
means that the feed the fish are given must be
sustainable as well. This means no fish meal sourced
from non-sustainable fisheries and no nasties such as
unsustainable palm oil. A green ASC logo means the
farmed seafood in the box is sustainable.
Global Seafood Alliance’s Best Aquaculture
Practice
Another aquaculture standard is the Global Seafood
Alliance’s Best Aquaculture Practices (BAP) standard.
Products that meet the standard carry the white fish
within an open circle logo.
The BAP program is the only aquaculture certification
program in the world that certifies every step of the
production chain – from hatcheries to farm, feed and
processing.
Each certification standard focuses on the four
pillars of responsible fish farming – environmental
responsibility, social accountability, food safety and
animal health and welfare. It is not just BAP saying
farms are doing the right thing. The BAP certification
program is benchmarked by globally recognised third
parties and is endorsed by more than 150 retail and
foodservice operators worldwide, and there are more
than 3,550 BAP certified producers globally.
Traceability
A healthy, sustainable global fishing industry requires
watertight traceability around the world to ensure
that all seafood comes from operators using best
practices. Sadly, there are unscrupulous businesses
and individuals who are fishing illegally, not reporting
their catch or not operating under proper regulations.
Known as IUU fishing (illegal, unregulated and
unreported), the unsavoury practice sees an economic
loss of around $55.4 billion every year and has a
significant impact on global food security.
IUU fishers, operating off the coast of vulnerable
nations, can severely impact the availability of seafood
for local communities. The global seafood industry is
actively working against this deplorable practice
with some of the biggest seafood companies
coming together to make the Global Dialogue
on Seafood Traceability broadly adopted.
They are also pressuring governments to
adopt the Port State Measures Agreement
(PSMA). This is an enforceable code that
would see the ports where illegal fish are
landed clean up their act.
These two measures would also
encourage the public to report on
suspicious fishing behaviour, make businesses
accountable and help ensure they buy from reputable
and regulated suppliers. Friends of Ocean Action cochair
and United Nations secretary general’s special
envoy for the ocean ambassador, Peter Thomson, said
ending illegal, unreported and unregulated fishing is
essential to ensuring a sustainable blue economy and
the maintenance of a thriving ocean.
“There must be nowhere to land and nowhere to sell
fish and seafood that is caught illegally,” he said.
Country of origin labelling
After years of lobbying from the Australian seafood
industry, the federal government looks set to
legalise compulsory country of origin labelling for
the foodservice industry. When it is implemented,
perhaps later in the year, cafés, pubs, hotels and other
hospitality businesses will need to identify where their
fish comes from.
If it is local, the letter A will need to be displayed next
to Australian fish on the menu. If it is imported seafood
it will need to have the letter I next to it and if it is of
mixed origin, such as a marinara made with local
salmon and imported mussels, the letter M will need
to be displayed. At the time of writing, an official start
date was yet to be announced but the government has
assured business owners that there will be a gradual
transition period to allow the industry to adjust.
Modern slavery
Back in 2010, British newspaper, The Guardian,
published a shocking report about human slavery
in the global fishing industry. It rocked the seafood
industry and caused concern among consumers
who didn’t want to buy fish caught and processed by
poorly treated immigrant labour working in Southeast
Asian countries. This report was followed four years
later by the same paper with a similar story about
the state of aquaculture farms in Southeast Asia.
Immigrants were being forced to work long hours in
atrocious conditions for little or no money.

INSIGHTS
People in business, NGOs and governments across
the world were appalled and swung into action to
right the wrongs. A lot of work was done to solve
the problems. Governments made concerted efforts
to work with each other to make laws against
the practices of modern slavery. The Australian
Government, for example, passed the Modern Slavery
Act in 2018.
Businesses that were accused of modern slavery
realised that doing the right thing was actually
good business and they changed practices.
Seafood buyers and distributors doubled
down on the need for transparency and
accountability. Organisations such as the
Consumer Goods Forum and Global
Sustainable Seafood Initiative developed
standards and auditing programs to ensure
businesses are not using forced child
labour, wages are fair, there is freedom
to associate and practice collective
bargaining, and that worker health
and safety is respected. Thankfully,
the state of play in 2024 has vastly
improved.
If you’re buying from a reputable
supplier, such as Bidfood, you
can be assured you are
getting seafood that is
both ethical and
sustainable.
BIDFOOD IS ACROSS THE HOT ISSUES THAT
ARE SWIRLING AROUND SEAFOOD TODAY.
SOME OF THESE INCLUDE OVERFISHING,
ILLEGAL FISHING, MODERN SLAVERY AND
LESS-THAN-ACCEPTABLE AQUACULTURE.
QHA REVIEW | 33

ACCOMMODATION
with Tom Fitzgerald
THE SWIFT EFFECT
CAPITALISING ON EVENT-DRIVEN DEMAND
QHA REVIEW | 34
Whilst our focus is on our jurisdiction of Queensland,
it’s hard not to cast our gaze to our southern states
to unpack what has been a history-making visit to
Australia by the stadium-filling extravaganza, Taylor
Swift. Without going too far down the rabbit hole of
hysteria and Swifties’ outfits and bracelets, the sheer
economic impact to Victoria and New South Wales
has been enormous.
From a high-level view, the seven sell-out shows in
Melbourne and Sydney pulled in a massive 600,000
fans, injecting over a staggering $140 million into the
national economy. Interestingly, the Australian Financial
Review stated this was more impactful than Australia’s
entire summer of cricket.
Taylor Swift’s Melbourne shows broke records, with
Saturday night breaking Melbourne’s average daily rate
(ADR) record by $29 and revenue per available room
(RevPAR) by $27, with all three shows now holding the
title for the highest ADR and RevPAR nights on record
for the city, impressively outdoing staples such as New
Year’s Eve and the Australian Open.
Sydney hotels enjoyed a record-breaking weekend,
with many reporting occupancy levels of between
90% and 100% and a $523.20 average ADR across
Taylor’s four concert nights, sending hotel rooms to
their busiest level since the 2000 Olympic Games in
Sydney.
Head of research for Ray White, Vanessa Rader, said
that while concerts last year from performers such
as Harry Styles, Ed Sheeran, Paul McCartney and
Coldplay led to soaring hotel room rates, Swift is
the standout with fans travelling internationally and
interstate.
She also said rooms across Sydney for the weekend
had skyrocketed as much as 300% compared to the
average Sydney room rate achieved last February
of $287 per night. CBD hotel rates in Melbourne
jumped from an average of $220 a night recorded last
February to as high as $900 a night and above across
the Taylor Swift tour period.
Some of the notable estimated figures around
attendees spending in region were as follows:
• 600,000 people across the Sydney and Melbourne
concerts over seven shows had an average spend of
$284 per person
• More than 100,000 fans and families travelled from
interstate for each concert, with each spending about
$185 a day on accommodation and dining out, with
overstays expected to last about two to three days
• More than 10,000 international visitors were
predicted to come from overseas and spend under
$500 a day during longer-lasting stays
Queensland unfortunately missed out on this occasion
on the Swift effect, although it is home to iconic events
of its own such as the NRL Magic Round, which
draws travellers in from across the country. 2023’s
Magic Round event delivered on occupancy and
average rates, with STR reporting the highest RevPAR
for Brisbane since the 2014 G20 Brisbane Summit –
$328.59 on Saturday 6 May 2023.
Potentially increasing Queensland’s chances to land
big-ticket shows, the number of concerts allowed in a
year could significantly increase under a Queensland
government proposal to exempt multi-show runs from
its annual cap.
In what was a temporary post-COVID measure for
2023 and 2024, the government doubled the number
of concerts allowed in a calendar year at Suncorp from
six to 12, which is now being pushed as a permanent
change while allowing a concert series to be counted
as a single show.
Townsville continues to show its capability in drawing
big-name artists and delivering major events, with
P!nk recently performing two shows in March after
selling out within 16 minutes of going on sale. P!nk’s
tour is expected to inject about $8 million into the local
economy, with hotels seeing frenzied demand and their
average rates increasing dramatically.

Tom Fitzgerald
ACCOMMODATION
Townsville Enterprise has also encouraged
accommodation providers and other local businesses
to make the most of the opportunities associated with
P!nk’s concert, launching a platform called Eventify
designed to revolutionise how businesses interact
with event attendees ahead of major events. Some
examples include promotional menus, bus services,
decorating and theming, activations and discounts on
service for those with concert tickets.
Surprisingly, another huge international artist, Fred
Again, ignited chaos by announcing secret ‘pop-up’
side shows in various regions. With the event tickets
and location being withheld until late to add to the
hype, the Queensland event held on the Gold Coast
had 31,500 people attend, although there were
limitations for businesses to maximise the associated
opportunities with some highly publicised concerns
over the dumping of hired e-scooters due to limited
transport given the nature of the events formation.
Being able to attract high-calibre artists to Queensland
is highly significant and helps drive demand. While
Taylor Swift might be a once-in-a-generation talent, the
results show the thirst is there for concerts, and hotels
and accommodation providers will continue to reap
the benefits.
For property owners and managers, this presents
a crucial window of opportunity. Staying abreast of
what’s on is key. Guests planning to attend these highprofile
events are also making early accommodation
bookings. Delaying the onboarding process of
properties means potentially missing out on this
proactive segment of travellers ready to spend and
looking for convenient places to stay.
To effectively tap into this lucrative demand,
prioritising the forward booking process and aligning
property listings with the event calendar is essential.
Understanding the Swift effect and similar trends
allows property managers to anticipate demand spikes
and prepare their offerings accordingly, ensuring
they’re not just part of the selection, but a preferred
choice for guests.
By recognising and adapting to these trends, hotels
can significantly enhance their visibility, occupancy
rates and revenue, all while contributing to the guest
experience and economic landscape surrounding
major events.
Source acknowledgements:
The Taylor Swift effect brings $140m windfall to Sydney and
Melbourne
https://www.afr.com/companies/tourism/the-taylor-swift-effect-syd-melb-tonab-140m-windfall-20240103-p5euw9
Countdown is on for Pink’s Townsville concerts
https://www.townsville.qld.gov.au/about-council/news-and-publications/
media-releases/2024/march/countdown-is-on-for-pinks-townsville-concerts
Gold Coast Bulletin
https://www.goldcoastbulletin.com.au/news/transport/fred-again-goldcoast-concert-fury-over-traffic-gridlock-and-abandoned-bikes-after-secretgig/news-story/e4a314fe4666c28de37c91a859417ec2
Bumper weekend for Sydney hotels as Swift, SailGP and Blink 182 draw
influx of visitors
https://www.hotelmanagement.com.au/2024/02/28/bumper-weekend-for-sydneyhotels-as-swift-sailgp-and-blink-182-draw-influx-of-visitors/
‘Taylor has topped it’: Swift trumps Aus Open, NYE in hotels gold rush
https://www.afr.com/companies/tourism/taylor-has-topped-it-swift-trumps-ausopen-nye-in-hotels-gold-rush-20240202-p5f1zr
Swift kick from concerts crafts an Australian tourism love story
https://www.theage.com.au/politics/victoria/swift-kick-from-concerts-crafts-anaustralian-tourism-love-story-20240218-p5f5ts.html
The Swift Effect: Capitalising on Event-Driven Demand
https://www.getlavanda.com/insights/the-swift-effect-capitalising-on-eventdriven-demand/#:~:text=This%20phenomenon%2C%20aptly%20termed%20
%E2%80%9CThe,on%20the%20short%2Dstay%20market.
QHA REVIEW | 35

QHA REVIEW | 36
FUN-LOVING

FOCUS
“THE SECRET TO A SUCCESSFUL
HOLIDAY IS ENSURING THE KIDS
ARE HAPPY,” IS A SENTIMENT
THAT MANY ACCOMMODATION
PROVIDERS ARE STARTING TO
TAKE MORE SERIOUSLY, BUT
MAYBE NONE QUITE AS MUCH
AS THE PARADISE RESORT.
What was once an overlooked demographic in the
hospitality industry has clearly become an incredibly
valued one over the past few years. Interestingly,
children are beginning to have a huge impact on
tourism, especially with the increasing growth and
accessibility of family travel.
Perfectly representing this rising movement for more
kid-friendly accommodation is Paradise Resort – the
mecca of all family hotels and the clear experts when it
comes to redefining the hospitality experience as both
a heaven for kids and a paradise for adults.
When describing the unique strategy responsible
for the venue being awarded Best Family Resort in
Australia for an impressive 12 years in a row, sales and
marketing manager, Alicia Szerszyn, said the resort
purposely focuses on one key demographic – families
with children under 13 years of age.
“Our customers are busy families looking for value
for money and the option of an easy, all-in-one-place
holiday. These guests are seeking an experience to
rekindle traditional family values, often with extended
family and groups of friends travelling together.
“I believe our consistent success in being awarded
Best Family Resort in Australia can be attributed to our
important commitment to listening to our customers
and evolving alongside their needs.
“Cruise ships dominated the domestic family market
prior to the pandemic. For parents, the key benefit of a
cruise vacation is being able to relax while the kids are
occupied.
“Our total experience, which includes endless
entertainment, food and beverage offerings,
accommodation and partnerships with local tours and
attractions, is designed around making memories,”
she said.
Best described as a cruise ship on land, or maybe
even a theme park, Paradise Resort has easy access
QHA REVIEW | 37

A TYPICAL DAY AT
PARADISE RESORT
8am
Continental buffet or a la carte breakfast at
Penguins Restaurant or a quick bacon muffin and
hash brown from Jerry’s Burgers while planning
the day ahead.
10am
Kids enjoy time at the water park and dunk tank
while parents relax nearby on a pool lounge. The
more adventurous kids can head to the ice skating
rink, visit the jungle gym or try rock climbing.
11am
Families can join one of many activities including
hair braiding, face and nail treatments at the
pamper parlour, laser tag, an adventure train ride,
teddy bear workshops or cupcake decorating.
12noon
Kids head to the complimentary Kids Club for
lunch, go-karting and arts and crafts while Mum
and Dad spend some time relaxing, exploring the
Gold Coast or unwinding by the pool.
5pm
Family dinner at either Penguins Restaurant,
Jerry’s Burgers, Deb’s Pizza Shack, Mexican
Canteen or Poolside Café.
7pm
Families can sit back and relax on the pool
lounges and enjoy an outdoor movie or live
entertainment featuring aerial or cabaret shows.
8pm
Kids can enjoy the evening session in the Kids
Club while parents explore Surfers Paradise or
enjoy the nightly entertainment on-site.
QHA REVIEW | 38

FOCUS
to all of the attractions that the Gold Coast has to offer,
and is easily one of the only accommodation venues
with such out-of-this-world activities and entertainment
options.
Some of these include an ice skating rink, a kids and
teens club, multiple virtual reality experiences, a lagoon
pool and dunk tank, a nine-metre rock-climbing wall,
plenty of indoor and outdoor play gyms, two giant
water parks and a miniature train ride – all under one
roof.
Fun also fills every single one of the hotel’s 360 rooms,
which are enclosed inside four wings named and
themed after the venue’s charming gecko mascots –
Dusty, Captain, Cleo and Astro. These characters not
only enhance the overall visitor experience, especially
for the little ones, but also help younger guests easily
find their way back to their rooms.
Importantly, Alicia said Paradise Resort is a place
where guests can enjoy their entire holiday on-site
while experiencing their unique services, entertainment
and facilities.
“We are unique, especially with our business model,
which is based on providing a one-stop family holiday
experience rather than just selling a bed for the
night. We enjoy hosting families in a fun and relaxed
environment with a true Aussie level of service, and
deliver a range of accommodation to suit families of up
to eight.
QHA REVIEW | 39

FOCUS
QHA REVIEW | 40
“There is a ‘kids-first’ approach to the design
and features of our rooms. Rather than supplying
slippers, earbuds and shoe polish, we offer bathroom
footstools, bed rails, porta-cots, baby baths, prams
and highchairs. For us, comfort and being mindful of
the family budget is always top-of-mind.
“But the adults aren’t left out either. They can
escape and unwind within our resort with delicious
and affordable food and beverage offerings and
entertainment like trivia, yoga by the pool, game
shows, cocktail and gin making classes, cooking
shows and live music,” she said.
Of course, such an unconventional hotel can only
come with an equally-as-unconventional backstory.
Originally opening its doors as Ocean Blue Resort
in November 1981, the venue became a household
name after making weekly appearances as the ultimate
romantic getaway on Australian game show, Perfect
Match.
Complete with a central pool, swim-up bar, conference
facilities, hairdresser, beauty salon and popular
nightclub, the resort targeted the conference, wedding
and weekend getaway markets before shifting its focus
to the international, mid-range and group business
markets.
However, after experiencing multiple owners,
continuous changes in direction and plenty of
mismatched upgrades and refurbishments over a
number of years, the resort was left in a poor state. In
2010, after a long period of receivership and neglect,
the property was purchased by owners determined to
turn poor trading performance around and focus on
what the Gold Coast is renowned for – the lucrative
domestic family market.
Alicia said, at that time, cruise ships were dominating
the young family holiday scene, as they offered
a one-stop experience full of inclusions, all-day
entertainment, kids clubs, adult areas, pools, activities
and multiple bar and dining options.
“Cruising became more affordable, accessible and
attractive, so our management’s plan was to take this
market head-on, working with the owners to refurbish
the resort and provide an all-inclusive experience on
land.
“OUR EXPERIENCE INCLUDES
ENDLESS ENTERTAINMENT, FOOD
AND BEVERAGE OFFERINGS,
ACCOMMODATION AND
PARTNERSHIPS WITH LOCAL TOURS
AND ATTRACTIONS, DESIGNED
AROUND MAKING MEMORIES”
“They invested over $4.5 million and added water
parks, ice rinks and climbing gyms while further
developing family entertainment and activities to

FOCUS
QHA REVIEW | 41

FOCUS
QHA REVIEW | 42
levels not experienced in other Australian resorts.
This change proved successful, and the hotel swiftly
became a major player in the family market, winning
numerous awards.
“In 2016, our resort was once again sold, this time to
developers with plans to demolish and replace it with a
bigger and better resort. Our entire team prepared for
the closure and demolition of the building forever, as
our unique ‘cruise ship on land’ concept was now to
be encapsulated into the pending tower development.
“At this point, key personnel were relocated, so
Paradise Resort operated on skeleton staff and
minimal funding. Our building was becoming
dilapidated, and those few remaining staff and
managers were at an all-time low in morale and
motivation,” she said.
In an unpredicted twist, Paradise Resort was placed
into receivership in late 2019, which led to Dr Jerry
Schwartz, a prominent Australian hotel owner with
a passion for family resorts, purchasing the venue
in 2020. Committing $10 million to renovations, his
intention was clear – to return the resort to its glory
days with additional facilities, services and technology.
To achieve this, the venue’s management has
continually invested in the hotel’s vibrant entertainment
and activities department, which includes live daily
activities such as outdoor movie nights, live character
shows, cabaret-style theme nights, multiple food and
beverage outlets, a convenience store and dozens of
daily family focused activities.
Alicia said the owner and general manager of the
resort, who are both referred to by the team as ‘Willy
Wonka’ for their out-of-the-box-ideas, have a clear
decision-making process when it comes to adapting
the venue for families.
“Each of our decisions should be clear in addressing
various customer feedback sources and researching
common complaints, requests and suggestions.
“We often evaluate the attractiveness of cruise ships to
the family holiday experience, and look into how their
iconic features could be adapted into our property. We
are also sure to engage with local trades, suppliers and
manufacturers to assist in turning these dreams into
reality.
“Researching what makes an organisation attract
the best customer-focused team is also important in
a tough market. Branding to our internal team and
external customers creates a sense of belonging,” she
said.
Of course, with the demand for family-focused venues
only growing, the Paradise Resort is not stopping its
innovative approach to hospitality anytime soon, with
plenty of fun, colourful developments in the works.
In addition to adding a delightful new miniature Ferris
wheel to its offerings earlier this year, the resort has
also unveiled a versatile multi-purpose sports court
designed as a haven for teenagers, and is in the
process of transforming an additional 48 rooms into
deluxe spaces.
Alicia said major construction is also underway for their
eagerly anticipated adults-only pool and lounge bar,
which is set to open its doors by the year’s end.
“We’re thrilled about the continuous enhancements
shaping the future of Paradise Resort. Our mission
will continue to be engaging in open communication
with both staff and guests and actively incorporating
feedback to shape a resort experience that is truly the
best for families.
“We want to cultivate an environment where both staff
and guests enthusiastically contribute to positive family
memories. We also strive to be the employer of choice
in Australia, fostering a workplace where each day is
dedicated to delivering excellence and enjoying the
journey as part of a motivated, fun-loving team,” she
said.

EMPLOYMENT RELATIONS with Sarah Swan
UNDERSTANDING THE NEW RIGHT TO DISCONNECT
QHA REVIEW | 44
On Monday 26 February 2024, the Fair Work
Legislation Amendment (Closing Loopholes No 2)
Act 2024 received Royal Assent, introducing an
enforceable workplace right for an employee to
‘disconnect’ from work. These provisions were a
last-minute inclusion in the amending legislation and
weren’t something that business was consulted on
prior to its introduction into parliament. But what do
these provisions mean for the hospitality industry?
What is the ‘right to disconnect’?
Under the new provisions, an employee may refuse
to monitor, read or respond to contact, or attempted
contract, from an employer or third parties (i.e. clients)
outside of the employee’s working hours, unless the
refusal is unreasonable.
‘Contact’ will be given a broad interpretation to include
phone calls, text messages, emails, messaging
platforms (e.g. WhatsApp, Facebook Messenger) or
any other means to engage with employees.
The following factors will be taken into account when
determining if an employee’s refusal to engage with
contact is unreasonable:
• the reason for the contact or attempted contact
• how the contact or attempted contact is made and
the level of disruption the contact or attempted
contact causes the employee
• the extent to which the employee is compensated
(either financially or with non-monetary
compensation):
• to remain available to perform work during the
period in which the contact or attempted contact
is made; or
• for working additional hours outside of the
employee’s ordinary hours of work
• the nature of the employee’s role and the
employee’s level of responsibility
• the employee’s personal circumstances (including
family or caring responsibilities)
An employee or employer will be able to apply to the
Fair Work Commission (FWC) to deal with a dispute
about these provisions – but only after failing to resolve
it at the workplace level.
What does this mean?
What the right to disconnect actually does is prevent
employees from being punished for refusing to take
unreasonable work calls or answer emails in their
unpaid non-work time. This is not a substantial shift
from what already occurs in practice.
The example we provide is the introduction of a new
workplace policy which is provided to all staff via an
email. Staff are asked to respond to that email with
their acknowledgement as having read the policy.
If a casual food and beverage attendant does not reply
to that email with their acknowledgement until they are
next back at work, the employer would not currently
be taking disciplinary action against the employee for
their failure to respond when they were not at work.
The employer would instead wait until the employee
is next at work and would remind the employee that
they still need to read the policy and respond to the
email, which is where the matter would end. These
new provisions will not fundamentally change these
practices; however a common sense approach should
be taken.
What can employers do?
Contrary to some media suggestions, the right to
disconnect does not oblige employers to cease
contact with employees outside of working hours.
Hospitality is a 24/7 industry. With extended
trading hours, seven-day operating schedules and
management of multiple competing demands, it is not
unreasonable to expect that employers are regularly
contacting a portion of its workforce when they may
not be at work.
Employers can continue to contact employees outside
their ordinary working hours as needed, including in,
but not limited to, the following circumstances:

Sarah Swan
EMPLOYMENT RELATIONS
• if an employee’s position is a specialised one with
increased responsibility (e.g. approved managers,
food safety supervisors, IT technicians), contact for
a task relevant to their position
• contacting an employee to notify them of a changed
shift, or to offer a casual employee a shift
• notify the employee of a change in work location
• inform an employee of an emergent situation that
requires their attention
• to ask an employee a question that cannot wait
until they are next back at work (e.g. where the
employee left a set of keys)
• if an employee is ‘on call’ and is in receipt of an oncall
allowance, reasonable contact as part of their
on-call duties
• emailing a list of tasks for the employee to complete
when they are next on shift
An important factor in determining whether a refusal is
unreasonable is the nature of an employee’s role and
their level of responsibility. For managerial staff and
senior employees whose positions attract a high level
of responsibility within the business, and/or who are
appropriately compensated in their salary for working
reasonable additional hours, necessary contact at
times when they are not at the workplace is likely to be
considered reasonable, particularly during peak trading
seasons.
Employees who work flexible hours and who currently
send emails at times convenient to them can continue
to do so, with the continued existing expectation that
there is no obligation for the recipient to respond until
they are next back at work.
What can’t employers do?
Employers cannot punish employees, take disciplinary
action or treat adversely an employee who exercises
their right to disconnect and to not return contact
outside of their working hours, where the exercise of
that right is reasonable.
What next?
These provisions will take effect from 26 August 2024,
or 26 August 2025 if you are a small business (less
than 15 employees).
In the interim, employers should ensure their managers
are aware of the new right, and that they are unable to
take action against employees who exercise their new
right to disconnect.
The QHA’s Employment Relations team will be
available to discuss any questions or concerns about
these changes. Please contact the ER Department
team on 07 3221 6999 or er@qha.org.au.
QHA REVIEW | 45

TRAINING AND SAFETY RTO 30826
with Therese Kelly
ADULT LEARNING IN THE WORKPLACE
QHA REVIEW | 46
Adults learn best when they see the point of it all.
Learning at work can either be as boring as watching
paint dry or as interesting as your favourite mini-series.
We’re talking about how to get your team psyched
about picking up new skills.
Adopting the principles of adult learning can transform
training in the workplace from an obligation into a
dynamic, engaging growth opportunity. By providing
an environment that respects and encourages active
participation, autonomy and practicality, businesses
can unlock the potential in every employee.
Workplace learning is not just about imparting
knowledge; it’s about creating a culture of continuous
improvement and empowerment. As adult learners,
employees who find personal relevance and motivation
in their training are likely to become proactive agents
of change, driving the organisation toward greater
innovation and success.
Adult learning shouldn’t be all lectures and note-taking.
It’s about getting down to what matters for those
who’ve already been around the block a few times.
Here’s a run-through of making workplace training
something your team won’t want to sleep through.
By tailoring strategies to align with the principles of
adult learning, organisations can improve both the
efficiency and effectiveness of their training programs.
Self-concept
Create a modular training program where employees
can select different modules based on their interests or
career aspirations. Incorporate self-assessment tools
to help employees identify areas for improvement and
select relevant training.
As individuals mature, they prefer to take responsibility
for their decisions and self-direct their learning
experiences. In the workplace, this means staff training
programs should allow for some degree of autonomy,
enabling employees to make choices regarding their
learning paths.
Empowering employees with the ability to set personal
goals and choose the resources they engage with can
lead to more motivated learning and better outcomes.
Experience as a learning resource
Incorporate group discussions and workshops where
employees can share their experiences and learn from
each other. Implement mentorship programs to pair
less experienced staff with more seasoned colleagues
for knowledge exchange and guidance.
Adults bring a wealth of experience to their learning
that can be used as a fertile ground for further
education. This principle suggests that training should
leverage the varied experiences of adult learners as
a resource. Peer learning, mentoring and reflective
activities are excellent ways to make the most of this
principle.
Readiness to Learn
Design training that aligns with the employee’s current
roles and career advancements. Offer skill-specific
training that employees can readily apply, such as a
course on the latest project management software that
will be used in their day-to-day tasks.
Adults are most ready to learn things they feel are
necessary to cope effectively with real-life situations. In
workplace training, ensuring that the training content is
relevant to the job and the learner’s goals is pivotal for
engagement.

Therese Kelly
TRAINING AND SAFETY RTO 30826
Orientation to learning
Utilise case studies and simulations that reflect actual
workplace situations employees may face. Provide
hands-on experiences where possible, allowing staff to
practice new skills in a controlled but realistic setting.
For most adults, learning is problem-centred rather
than content-oriented. They prefer approaches that are
directly applicable to solving problems they encounter.
In the workplace, training should be structured around
real-world scenarios and practical problem-solving
rather than abstract theories.
Motivation
Include recognition programs as part of the training
process, such as certificates or acknowledgments
of skill mastery. Provide opportunities for career
advancement that are tied to the completion of training
programs.
Adult learners are generally more motivated by internal
factors, such as self-esteem, recognition and a
desire for achievement, than by external motivators.
Recognising the accomplishments of learners and
treating learning as its own reward can be incredibly
effective.
The need to know
Explain the benefits and the long-term value of the
training during the introduction. Clearly outline how
the training will address their needs, improve job
performance and contribute to the company’s goals.
Adults need to understand the reason for learning
something. Transparency about how the training
impacts their job, personal growth and the success of
the organisation can significantly enhance the learning
experience.
Adopting the principles of adult learning can transform
training in the workplace from a monotonous obligation
into a dynamic, engaging growth opportunity.
By fostering an environment that respects and
encourages active participation, autonomy and
practicality, organisations can unlock the potential in
every employee.
Workplace learning is not just about imparting
knowledge – it’s about creating a culture of continuous
improvement and empowerment. As adult learners,
employees who find personal relevance and motivation
in their training are likely to become proactive agents
of change, driving the organisation toward greater
innovation and success.
To create a learning ecosystem within your workplace
that resonates with adult learning principles, start by
assessing current training strategies and identifying
areas for improvement. Tailor your programs to
address the specific needs of adult learners and
watch as your staff transformation leads to an overall
organisational growth.
QHA REVIEW | 47

INDUSTRY ENGAGEMENT with Damian Steele
WHAT WE DO COUNTS
QHA REVIEW | 48
‘WHAT WE DO COUNTS’ IS ONE OF THE QHA’S TAGLINES
WHICH COMMUNICATES THE VALUABLE CONTRIBUTION
OUR INDUSTRY MAKES TO QUEENSLAND.
In this election year, the QHA will represent our member’s
interests to government to ensure the best possible policy
settings and trading environment for the hotel, hospitality,
accommodation and tourism sector. It is important that
members also engage with their local politicians from all
sides of politics to communicate the positive contributions
they make in their communities. These positive industry
messages highlights that hotels in Queensland are not
only iconic but also provide incredible benefits.
Employment
The hotel sector employs around 44,000 people in
a mixture of permanent, casual and part-time work
arrangements. A further 36,000 jobs are generated
indirectly by the hotel industry in allied and professional
disciplines such as accounting, training, security, legal,
advertising, transportation, brewing, distribution, music,
finance, real estate, construction, cleaning, information
and media technology, food and insurance, to name a few.
A gross figure of 80,000 jobs are attached to the hotel
sector in Queensland.
Entertainment
Hotels are traditional businesses where millions of
Queenslanders enjoy themselves every week in
entertainment venues of choice for all ages and
demographic groups. Hotels host over 42,000 live music
gigs a year for aspiring and established musicians.
Taxation revenue
Hotels are significant taxation revenue generators and
pay over $600 million in gaming taxation and levies to
the Queensland Government while contributing to the
Gambling Community Benefit Fund which distributes $60
million each year to not-for-profit community groups. There
are numerous other tax contributions such as payroll tax,
land tax, rates, annual fees and charges.
Tourism
Hotels are an integral part of Queensland’s domestic and
international tourism offering. Tourism is a core economic
driver for the state, but especially for the regions where it
plays a pivotal role in regional economic development and
diversification, job creation and infrastructure investment.
• Tourism generates $34.3 billion in visitor spend per year
($94 million per day), with a $44 billion target by 2032.
Tourism is Queensland’s sixth largest export, generating
$2.1 billion in overseas tourism exports and providing
206,000 jobs – a high proportion of which are youth
employment.
• Tourism has vast economic and social reach. The value
of tourism extends beyond leisure and recreation,
providing a catalyst to achieve other Queensland
Government strategic objectives related to First
Nations, innovation, arts and culture, disability access
and equity, as well as contributing to Queensland’s
sustainability and climate change goals.
• The tourism industry, including pubs and
accommodation hotels, contribute to over 7.5% of
Queensland’s Gross State Product. Tourism contributes
$22 billion to the state (GSP), and $13 billion into
regional economies.
Charitable and community support
However, it is beyond the pure quantitative results
where hotels are vital, considering the strong tradition
of community engagement and support for charitable
causes, particularly in regional Queensland. In the remote
communities it is the hotel that serves as the local:
- community hall
- communication hub
- service station and bus stop
- tourist information centre
- Royal Flying Doctor depot
- support group for many local community groups
QHA representation
Hoteliers provide many services to Queenslanders and
are often the first source of employment for many young
Queenslanders. The QHA believes the Queensland
Government must support the brave investors that
continue to operate in the hotel industry, and as such, it is
vital to consider policies and review existing legislation to
improve the lot of all members of the industry.
Above all, the QHA requires governments to consider
policies that are strictly targeted on either encouraging
investment and jobs growth or purposefully reducing costs
and administrative burdens.
The Queensland hotel industry supports an evidencebased
and cooperative approach to liquor industry
regulation and oversight. It is committed to responsible
industry and customer practice, and remains prepared
to invest in industry training, facilities, employment and
product development.
We encourage all members at every opportunity to remind
your local politicians and community stakeholders that
What We Do Counts!

Contact your SouthTrade representative
or scan the QR code to enquire.
Available from ALM, Paramount & ILG.

TOP DROP
HAZED AS BRO
NZ HAZY IPA
Holgate Brewhouse
HERE FOR THE ZIPLINE
AMERICAN IPA
Banks Brewing
MANGOES INTO A BAR
HAZY IPA
Yeastie Boys
KIRK AND SPOCK
HAZY IPA
Behemoth Brewing
Company
QHA REVIEW | 50
Murky with the beautiful
taste of passionfruit
and stonefruit flavours.
Just what you would
expect from a good
Hazy IPA. I would have
liked a little more punch,
but nonetheless it was
enjoyable.
Beautiful and bitter with
a touch of so very subtle
sweetness, my favourite
kind of IPA. There’s
piney resin bitterness
intermixed with very
delicate tropical notes of
pawpaw and rockmelon.
This is an IPA to sip
and savour all by your
lonesome and simply
take it all in, relaxing in
your solitude. It certainly
didn’t incite me to ride on
a zipline, but everyone is
different.
You immediately feel the
how light and bubbly
this brew is – it is always
nice when you don’t read
about the beer before you
drink it. As described it is
sparkling, refreshing and
awash with the beautiful
taste of mango and
citrus – a pretty sublime
combination. I’ve tried
a few beers before from
Yeastie Boys and whilst
this one didn’t absolutely
blow my mind like those
ones did, it was very
enjoyable all the same.
Not every beer has to
blow your socks off.
Not only are the can
designs exceptional,
so too are the brews’
descriptions. This cryohop
infused Hazy IPA
goes where no hop has
gone before. With Cryo
Citra and Cryo Sabro
hops, this beer beams
your taste buds aboard
a flavour-filled starship,
taking you on a journey
through nebulous clouds
of hoppy goodness.
Expect to have your
tastebuds awash with
citrus and pineapple
flavours. It is out of this
world.

TOP DROP
NOSFERATU
CASCADIAN IPA
Seven Mile Brewing Co
SEA GULL ENTHUSIASTS
Banks Brewing and
Stigbergets Bryggeri and
Beer Mash
FAT MAN MAROON ALE
Scenic Rim Brewing
OCEAN BLUE GIN
LIQUEUR
Beachtree Organic Gin
Roasted dark malt, toffee
and a hint of coffee with a
subtle bitterness, this one
will have you embracing
the darkside. This dark
and alluring elixir is an
absolute ripper that will
have you relaxed, numb,
satiated and staring at
the night sky transfixed.
A West Coast IPA with
mango and papaya to the
fore and this underlying
subtle dank pine and
grapefruit bitterness.
This is nothing short of
a cracking beer and an
incredible collab between
a Victorian brewery in
Seaford, another from
Gothenburg, Sweeden
and a bar and bottleshop
in Collingwood. Craft
beer – bringing the world
together.
Who doesn’t love a
Queenslander. A flavour
profile of toffee and
slightly burnt raisin toast
(which is the best) and
a magic underlying
bitterness make this as
exceptional as our State
of Origin team. Love
the quip on the label, “a
slight bitter taste, but we
promise it’ll be nothing
like what a New South
Welshman experiences
after frequent losses.”
Two gold medals at
the 2024 World Vodka
Awards suggests this is
quite the drop and it is.
Incidentally, Beachtree
Distilling Co. was also
awarded the prestigious
title of World’s Best Craft
Producer at the recently
held World Gin Awards
Icons 2024. Their Ocean
Blue Gin Liqueur features
botanicals such as finger
lime, hibiscus and lemon
myrtle. Reportedly,
however, the true magic
in this elegant spirit
comes from the soft
infusion of blue butterfly
pea balanced with a
mixture of berries, sweet
orange and rose.
QHA REVIEW | 51

A CRAFTY BUNCH
MOVERS AND SHAKERS
CHEERS TO WOMEN, INCLUSION AND FORGING A BETTER WORLD – ONE REFRESHING SIP AT A TIME.
QHA REVIEW | 52
Renowned for its innovative craft beers, Felons
Brewing Co. has unveiled Sirens’ Haze 2.0 – a limited
release Hazy IPA brewed exclusively by a talented
team of female brewers in celebration of International
Women’s Day.
Crafted by women, for women, this creation promises
an explosion of mandarin and pineapple aromas with
a full tropical fruit flavour and the inclusion of the 6th
annual hop blend by Pink Boots Society – a company
aiming to assist, inspire and encourage women and
non-binary people in the alcoholic beverage industry to
advance their careers.
Sirens’ Haze 2.0 is an evolution of Felons’ 2023
Belgian Amber Ale, blending the unique characteristics
of Belgian yeast flavours with bubble gum, banana
and pear. Balanced against a solid malt backbone and
European hops, this easy-drinking beer is a delightful
treat for all craft beer enthusiasts.
To mark the special occasion, Felons was also
proud to announce that 100% of the proceeds from
Sirens’ Haze 2.0 will be donated to Women’s Legal
Service Queensland (WLSQ) in order to continue
their commitment to supporting women affected by
domestic violence and ensuring that crucial services
continue to reach those who need them most.
Celebrating its 40th year of operation in 2024,
WLSQ offers life-changing support through social
support work, domestic violence units, health justice
partnerships and financial abuse prevention.
It is a for-purpose organisation dedicated to providing
free, accessible legal assistance and vital services
to women and their children impacted by domestic
violence, family violence and sexual assault.
In 2023, 91% of clients assisted by WLSQ experienced
some form of domestic or family violence, with more
than 14,000 women, 75% of whom have children in
their care, receiving support.
As Queensland’s primary specialised community legal
centre, WLSQ aids clients across the state, with 67%
residing outside the Brisbane metro area.
To go alongside its launch of its new brew and further
inspire inclusion, Felons also hosted a free, all-female
music line up on International Women’s Day at Barrel
Hall, staring HANNI, Gregory and Squidgenini.

QHA REVIEW | 53

A CRAFTY
BUNCH
W H Y N O T S T O C K & S U P P O R T
Aether Brewing
Aether is a family-owned,
independent brewery with a passion
for creativity that flows through
our liquids and onto our labels
which showcase the talents of
local visual artists. We welcome
artists to submit their existing
artwork to aetherbrewing.com.
au, and if selected, they stand to
receive $1000, exposure through
our products, online platforms
and more. Aether’s core range
is all natural, vegan, low sugar,
preservative and additive free. Our
ginger beer is gluten-free, so too are
our seltzers.
1800 325 013
aetherbrewing.com.au
Ballistic Beer Co.
At Ballistic we have a simple theory.
Fresh beer is the best beer. That’s
why we brew in small batches, more
frequently, and store it cold so you get
the same blast of flavour our brewers
do. Our pale ales, lagers, IPAs, sours
and special releases will blow away
the traditional ideas and expectations
of what beer should be.
Set in an old World War II
ammunitions factory in the historic,
industrial suburb of Salisbury, Ballistic
HQ is home to a team of innovative
brewers who believe everyone should
have the chance to enjoy a well
crafted, quality beer.
(07) 3277 6656
ballisticbeer.com
Brisbane Brewing Co.
Brisbane’s longest-running
independent brewery, familyowned
and serving award-winning
beer since 2005. Our beers are
brewed to suit the climate, bringing
people who love to explore the
world and locally made craft beer
together. Welcoming and friendly,
unpretentious, and easy going,
enjoy on hot summer or cool sunny
winter day, “The Brisbanest Beer”.
(07) 3891 1011
brisbanebrewing.com.au/wholesale
QHA REVIEW | 54
Burleigh Brewing Co
Founded in 2006 by Peta and
Brennan Fielding, Burleigh Brewing
was one of the first independent
craft breweries in QLD. Now
celebrating 15 years of the brand,
Burleigh Brewing has upgraded
their Taphouse in Burleigh Heads,
won countless awards for both
business and beer (a testament
to their shared and individual
strengths), grown to a team of 70,
and in their own humble, hardworking
way, helped transform the
Gold Coast’s craft brewing scene
into one of the most vibrant and
thriving in the country.
(07) 5593 6000
burleighbrewing.com.au
The Catchment Brewing Co
Catchment Brewing Co, located in
a beautiful art deco building in West
End, is a fully functioning brewery,
bar and restaurant and your one stop
shop for all things craft beer, awesome
food and functions.
Whether sampling the medal winning
core range beers named after iconic
streets in the local catchment or the
seasonal smash hits that will amaze
you, it’s well worth a visit for a taste of
West End.
Catchment Brewing Co - For locals,
by locals, everywhere.
(07) 3846 1701
bookings@catchmentbrewingco.com.au
catchmentbrewingco.com.au
Felons Brewing Co
Founded by Brisbane locals, Felons
Brewing Co. is a modern-day brewery
proudly positioned on the banks of the
Brisbane River. Our brewery is nestled
down under the Story Bridge, within
Howard Smith Wharves. We truly
believe that beer is what binds us all
to this great part of the world and as
proud brewers, we believe in brewing
with passion and freedom.
07 3188 9090
felonsbrewingco.com.au

Q U E E N S L A N D L O C A L S
A CRAFTY
BUNCH
Mountain Culture
We’re Mountain Culture, the
team behind a brewery whose
sole focus is to make really good
beer. Just ask the 60,000 GABS
Hottest 100 voters who sent
our beer, Status Quo Pale Ale,
skyrocketing into the top spot.
From our original brewpub
in the Blue Mountains, we’re
the independent cult brewery
challenging itself to create a new
standard of Australian brewing.
mountainculture.com.au
Scarborough Harbour Brewing Co.
Nestled in the Scarborough Marina on
the Redcliffe Peninsula, our brewery
is home to award-winning craft beers
and delicious meals, that can be
enjoyed in our double story venue,
that boasts views across the bay to
the beautiful Glass House Mountains;
a view best enjoyed with a beer in
hand.
1800 727 104
scarboroughharbourbc.com.au
Slipstream Brewing
Slipstream Brewing is an
independently owned brewery based
in Brisbane. We are a small but
passionate team producing some of
the most accessible and sessionable
craft beers in Australia. We’re the
missing gap between bland beer and
wanky beer, our beers hit the bullseye,
brewed with nothing but pure flavour
in mind. Hops are the heroes and
we milk them for all their worth. We
love the freshness, juiciness, the zing
and the zest. One sip, it tastes so
good – capture that feeling and fill the
fridge with it. Beer is the last thing you
should settle on, so come and get
caught in Slipstream.
(07) 3892 4582
slipstreambrewing.com.au
4 Hearts Brewing
The first brewery to open its doors
in Ipswich in over 100 years, 4
Hearts’
brew masters are committed to
premium local ingredients and
profound taste. Preservative free
and all natural they use the highest
quality ingredients to consistently
deliver a tasty beer every brew. Our
core range features modern spins
on traditional brews while our ever
growing range of seasonal beers
takes things to more adventurous
levels, utilising local seasonal
produce as inspiration (honey,
rosella or carrots anyone…?).
0439 439 710
4heartsbrewing.com
Fortitude Brewing Co
Fortitude Brewing Co delivers you 15
taps of fresh beer locally produced
in our Tamborine Mountain Brewery.
Enjoy a day trip up the mountain and
visit our team for the best fresh pizza
and tasting paddles.
07 5545 4273
fortitudebrewing.com.au

PUB TALK with Paul St John-Wood
LEST WE FORGET
QHA REVIEW | 56
Thank you to the hoteliers and QHA partners who
attended the South East Region Hoteliers Meeting
in March at the Prince Alfred Hotel Booval. Special
thanks to the Johnson Family, Peter Coultas and the
whole team at the venue for hosting the meeting.
Thanks to PFD Food Services for their ongoing
support of the hoteliers meetings, once again
showcasing the range of their products and produce.
The next Hoteliers Meeting will be held on Tuesday 30
April on the Gold Coast.
People, Pots & Profits Forum – Roma
QHA and CUB will be hosting the People, Pots and
Profits Forum in Roma on Tuesday 16 April. Attendees
will receive insights from the QHA and CUB teams,
along with presenters from Cooking the Books,
Bunnings Trade and DNS Specialty Services focusing
on reducing costs and maximising profits. Details for
the event have been sent to licensees from around
the region. Please contact QHA if you are still yet to
register your attendance.
Two-up on Anzac Day
Many hotels will be looking to host two-up games in
their venues on ANZAC Day but remember you must
receive written approval by an RSL sub-branch, and
the following conditions are to be adhered to:
• people aged under 18 must not play two-up
• no commission can be charged on money
wagered
• all money wagered in the game must be returned
to players as winnings
• if an entry fee is charged for those who
participate in the game, the money raised is to
be donated to the RSL or RSL sub-branch to
support ex-service men and women and their
families (this could be through an association
such as Legacy)
• money raised from entry fees must not be used
for administrative purposes
The QHA can assist members with a template letter for
seeking RSL sub-branch written approval to conduct
two-up and can provide information on ANZAC Day
trading conditions.
External Advertising and promotion management
plans for on-premise promotions
With the ANZAC Day public holidays approaching
many hoteliers will be looking to advertise upcoming
events and promotions at their venues, so it is always
timely to remind you of the legislated restrictions in
place for external advertising. The Liquor Act states:
Section 142ZZC (1)(a) to (c) prohibit a licensee or
permittee from advertising, or allowing anyone to
advertise:
a. the availability of the following for consumption on
the licensee’s licensed premises or the premises
to which the permittee’s permit relates (each the
advertised premises)
• free liquor
• multiple quantities of liquor; for example - 2
drinks for the price of 1.
b. the sale price of liquor for consumption on the
advertised premises; or
c. a promotion that is likely to indicate to an ordinary
person the availability of liquor, for consumption
on the advertised premises, at a price less than
that normally charged for the liquor. Examples of
promotions for (c) include:
• ‘happy hours’
• ‘all you can drink’
• ‘toss the boss’
In accordance with s142ZZC(2), a person does not
contravene s142ZZC(1) if:
a. the advertising happens only within the advertised
premises; and
b. the advertisement is not visible or audible to a
person who is outside the advertised premises.
Guideline 60 requires you to have a documented
promotion management plan, or harm minimisation
strategy, for all on-premise liquor promotions.
These plans detail the strategies you will implement
throughout the promotion period to ensure patrons
consume in a safe and responsible manner.
If you would like a promotion management plan
template or require assistance with your external
advertising contact the QHA.

YOU ARE INVITED TO
BE OUR GUEST
SAVE THE DATE
Monday 3rd June 2024
Brisbane Convention & Exhibition Centre,
South Brisbane
TOP SECRET

THEL
A SPIRITED BUNCH
BEACHTREE DISTILLING Co.
AND’S
BOUNTY
QHA REVIEW | 58
PROUDLY EMBODYING THE QUALITY, CREATIVITY
AND AUTHENTICITY OF QUEENSLAND’S CRAFT
SPIRITS ON THE WORLD STAGE, WE CANNOT IMAGINE
A DISTILLERY MORE DESERVING OF SUCH AN
INCREDIBLE START TO THE YEAR.

A SPIRITED BUNCH
QHA REVIEW | 59

A SPIRITED BUNCH
Recently crowned World’s Best Craft Distillery at the
2024 World Icon Gin Awards (and a whole lot more),
Beachtree Distilling Co. has earned the distinction of
being Australia’s most awarded organic distillery.
Hailing from the Sunshine Coast and born from the
shared passion of Kirra Daley and Steve Grace, the
brand specialises in exceptional spirits that not only
celebrate the couple’s love for Australia and its native
wildlife, but also the preservation of Indigenous culture,
heritage and knowledge.
As the co-founder of Beachtree, Kirra said their
distillery aims to encapsulate the Australian spirit,
much like its name, which is inspired by the beautiful
place they live in.
“We believe in showcasing the unique flavours and
heritage of our country through our spirits. Our
signature range series features individual bottles
adorned with endangered Australian species, raising
awareness about the importance of environmental
conservation.
“We meticulously source organic, native or wildharvested
ingredients, including unique botanicals from
dedicated farmers and growers across the country.
Our position as Australia’s only certified Indigenous
distillery also ensures that we source responsibly.
“Beyond quality, environmental responsibility is a
core value here. Our commitment to sustainability
extends beyond our unique filtration and distillation
methods that significantly reduce energy consumption
and waste, with our “One Bottle, One Tree” program
planting a tree for every bottle sold,” she said.
While Kirra, with her deep appreciation for sustainable
practices honed from growing up on her family’s farm,
has an unwavering interest in botanicals, Steve is
driven by his early fascination with Caribbean rums
and brings to the table his expertise in designing
never-before-seen distillery equipment.
Together, they blend tradition with their commitment to
innovation and ethical sourcing, often partnering with
First Nations groups to obtain special batches of native
ingredients.
“WE BELIEVE IN SHOWCASING
THE UNIQUE FLAVOURS AND
HERITAGE OF OUR COUNTRY
THROUGH OUR SPIRITS.”
QHA REVIEW | 60

The pair’s unique approach to just about everything
in their business has granted them countless gold
medals across their entire product line, with their
experimentation resulting in a diverse portfolio of gins
and vodkas, each with their own intricate, beautifully
designed labels.
Kirra said they pride themselves on offering a diverse
range of spirits, each crafted with taste, sustainability
and environmental responsibility in mind.
“Each spirit embodies a distinct flavour profile inspired
by the diverse landscape of Australia, and highlights
the vibrant character of our country’s native botanicals.
We use ingredients like lemon myrtle, finger lime,
strawberry gum and Kakadu plum, creating a distinct
taste in every sip.
“We also use a sugarcane base, ensuring our products
are naturally gluten-free, vegan and coeliac friendly
while avoiding hidden sweeteners, preservatives and
artificial flavourings.
“We proudly integrate Indigenous knowledge and
wisdom into our practices and combine this rich
heritage with modern distillation techniques to create
spirits that are both authentic and innovative,” she
said.
One such distillation technique is Beachtree’s customdesigned
filtration system. Built entirely by Steve with
the support of his brother, the hand-made equipment
ensures a consistent level of purity across the brand’s
range of spirits while also minimising waste.
Time and time again, the industry is seeing distinctlymade
craft spirits not only garnering the favour of
critics across the world, but also being highly valued
by venues seeking to elevate their drink selections and
stand out in the market.
Kirra believes that, by supporting craft distilleries, pubs
and hotels can gain access to quality products that
give guests a unique, memorable experience.

QHA REVIEW | 62
“We believe in fostering strong and supportive
partnerships with our stockists, and are committed to
understanding the specific needs of venues in order
to tailor our offerings. Through close collaboration, we
nurture plenty of mutually beneficial relationships.
“Importantly, our commitment to quality means we can
build loyalty easily and encourage positive word-ofmouth,”
she said.
Located just minutes from Caloundra’s bustling
centre, Beachtree will soon offer more than just
spirits, as the brand is in the process of becoming a
unique destination where visitors can embark on an
educational tour, unwind in a welcoming space and
explore the best that its beautiful coastal town has to
offer.
Kirra said that guests can not only indulge in their
spirits at the distillery, but also immerse themselves in
the wonders of Caloundra, as every Sunday the town
comes alive with a market on the main street offering
a delightful selection of local produce and handcrafted
goods.
“At our distillery, the aroma of botanicals hangs in the
air, while the gentle hum of the equipment creates
a sense of calm and curiosity. Whether you’re a
seasoned spirit enthusiast or simply curious to explore
the world of craft distilling, we are excited to provide a
welcoming space for everyone.
“We are currently operating like a cellar door and
offering tastings and pickups, but in June, we’ll be
reopening our doors for tours. Led by our passionate
guides, our guests will be able to witness firsthand the
meticulous process behind crafting our spirits.
“From the selection of our Australian botanicals to our
state-of-the-art distillation techniques, we think it is
important to reveal each step of the process and the
dedication and expertise that goes into every bottle,”
she said.
After being spurred on by their impressive worldwide
achievements earlier this year, it’s clear that
Beachtree’s journey is far from over. In fact, Kirra and
Steve were recently thrilled to introduce their new
Ocean Blue Gin Liqueur, which boasts a beautiful
purple hue and a complex flavour profile featuring the
colour-changing butterfly pea flower.
The brand has also unveiled a coffee liqueur. Crafted
using their award-winning vodka base, the complex
spirit has rich and chocolatey coffee notes, which
derive from the use of Australian coffee beans and
Queensland sugarcane.
Kirra said their plans for continuous experimentation
extend far beyond these immediate releases, however.
“We’re excited to announce that our meticulously
crafted rum and whisky selections are due for release
around May 2024. Aged to perfection, these spirits
promise to impress even the most discerning palates.
“We’re passionate about creating high-quality and
innovative spirits that offer a memorable journey
of flavour and indulgence, so stay tuned for more
updates as we continue to unveil exciting new
offerings and expand our diverse range of spirits.
“We promise to keep delivering exceptional
experiences, one sip at a time, while staying true to
our Australian roots,” she said.

TRADE DIRECTORY
INSURANCE | RISK MANAGEMENT | CONSULTING
Your trusted advisor, helping you identify your business risks
and find the right insurance solutions so you can face your
future with confidence.
Call: 1800 240 432
AJG.com/au/qha
LIVE SPORT IN VENUES
Foxtel Business delivers the magic of sport to venues –
bringing people together, entertaining them and contributing
to a boost in trade. And with over 50 live sports, there’s
something for everyone. Serve your customers the best
sporting action with Foxtel.
P: 1300 761 056 www.foxtel.com.au/venues
START YOUR
ELECTRIC JOURNEY
WITH WALDORF!
MARKET LEADING BRANDS IN EQUIPMENT
No matter the size, shape or demands placed on your
business, we have the ability to deliver equipment that is
functional, adaptable and reliable, Turbofan, Waldorf, Waldorf
Bold, Cobra, Convotherm, FastFri, Merrychef.
P: 1300 268 798 E: info@moffat.com.au
Service department: 1300 264 217
STODDART
Stoddart are one of Australia’s leading manufacturers and
importers of a large range of world leading equipment for
food service and bar applications.
Darrin Miller
P: 0417 867 979 E: dmiller@stoddart.com.au
stoddart.com.au
LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND
Mullins’ hospitality team has unrivalled experience in the liquor
and gaming sector, developed over 40 years. From greenfield
applications and integrated developments to liquor and
gaming compliance and employment advice - we are your
one-stop-shop to ensure the best outcomes for your hotel.
Curt Schatz, Managing Partner | Direct: 07 3224 0230
Email: cschatz@mullinslawyers.com.au
mullinslawyers.com.au
QHA
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ADVERTISING & PROMOTION
For more information on advertising and
promoting your business in the QHA REVIEW
contact Dave Swan.
qhareview@qha.org.au or 0401 345 201
QHA REVIEW | 63

QHA PARTNERS & CORPORATE MEMBERS
QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. THE
BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES MEMBER
HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA PARTNER OR
CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA DEPUTY CHEIF EXECUTIVE ON (07) 3221 6999.
QHA REVIEW | 64
ACCOUNTING / TAX
HLB Mann Judd -
Chartered Accountants
Ph: 07 3001 8800
hlb.com.au
Prosperity Advisers QLD
Ph: 07 3007 1971
prosperity.com.au
SW Accountants
& Advisors
Ph: 07 3085 0888
sw-au.com
Quantaco
Ph: 02 8346 6000
quantaco.co
Clarity Management
Ph: 3058 9732
claritymg.com.au
Evisory Accountants
Ph: 07 3326 2303
evisory.com.au
Hotel Accountants Pty Ltd
Ph: 07 5560 8988
hotelaccountants.com.au
McGrathNicol
Ph: 07 3333 9800
mcgrathnicol.com
Trinitas Australia Pty Ltd
Ph: 1300 836 025
trinitas3.com.au
ARCHITECTS / REPAIRS
REFURBISHMENT/
RECONSTRUCTION /
CONSTRUCTION
Ashley Cooper
Construction
Ph: 07 3142 5915
ashleycooper.com
BSPN Architecture
Ph: 07 3851 9100
bpsn.com.au
Caughley & Co
Ph: 0434 549 242
caughleyco.com.au
Eurofurn
Ph: 07 3216 5887
eurofurn.com.au
Open Projects
Ph: 1800 461 421
openprojects.com.au
Rohrig Constructions
Ph: 07 3257 4411
rohrlg.com.au
Imagination Play
Ph: 07 3088 6077
imaginationplay.com.au
IQ Construct
Ph: 3667 8202
iqcontruct.com.au
Liife Architecture
Ph: 0401 384 547
archliife.com
Urban Play
Ph: 07 3256 0554
urbanplay.com.au
BEVERAGES
Accolade Wines
Ph: 07 3252 7933
accolade-wines.com
Brown-Forman
Australia P/L
Ph: 07 3010 2000
brown-forman.com
Campari Australia Pty Ltd
Ph: 07 3253 1801
camparigroup.com.au
Carlton & United
Breweries
Ph: 07 3666 4104
cub.com.au
Coca-Cola Europacific
Partners
Ph: 13 26 53
ccamatil.com
Coopers Brewery
Ph: 07 3275 3732
coopers.com.au
CUB Premium Beverages
Ph: 07 3666 4104
cub.com.au
Diageo
Ph: 07 3257 0800
diageo.com
Diablo Co
Ph: 0400 696 192
diabloco.com.au
Lion
Ph: 07 3361 7400
lionco.com
Paramount Liquor
Ph: 0429 448 523
www.paramountliquor.
com.au
Pernod-Ricard Australia
Ph: 07 3340 5471
pernod-ricard.com
Red Bull Australia
Ph: 02 9023 2892
redbull.com.au
Samuel Smith & Son
Ph: 07 3373 5777
samsmith.com
Southtrade International
Ph: 07 3085 7418
southtradeint.com.au
Treasury Wine Estates
Ph: 03 9685 8000
treasurywineestates.com
Flying Foam Pty Ltd
Ph: 0413 447 711
flyingfoam.com.au
Your Mates Brewing Co.
Ph: 07 5329 4733
yourmatesbrewing.com
4 Hearts Brewing
Ph: 07 3281 1004
admin@4heartsbrewing.com
4heartsbrewing.com
Heads of Noosa Brewing Co.
Ph: 0401 399 625
headsofnoosa.com.au
BUILDING SUPPLIES
& SERVICES
Bunnings
Ph: 07 3452 5725
bunnings.com.au
Urban Play
Ph: 07 3256 0554
urbanplay.com.au
EDUCATION, TRAINING
& EMPLOYMENT
Best Security -
Security & Training
Ph: 07 3212 8460
bestsecurlty.net.au
BTAQ Consulting
Ph: 0408 437 643
btaq.com.au
Find HQ
Ph: 0431 376 689
findachef.net.au
Frontier Leadership
Ph: 0423 097 246
frontierleadership.edu.au
Federation Academy
Ph: 0423 097 246
federationacademy.edu.au
Prime Effect
Ph: 0406 500 171
primeeffect.com.au
MEGT
Ph: 0409 896 503
megt.com.au
Owner Manager Program
Ph: 0437 834 195
ownermanager.com.au
Sero Institute
Ph: 1800 206 010
seroinstitute.edu.au
TAFE Queensland
Ph: 1300 308 233
tafeqld.edu.au
Tribe Workforce Solutions
Ph: 07 3238 0808
tribeworkforce.com.au
The Kingsmen
Ph: 0410 416 655
thekingsmen.net.au
Zenith Hospitality Staffing
Solutions
Ph: 07 3002 4000
zenithhospitality.com
ENERGY GAS/POWER
BOC Limited
Ph: 07 3212 4135
boc.com.au
TransTasman
Energy Group
Ph: 1300 118 834
tteg.com.au
Solar Connected
Ph: 0432 600 788
solarconnected.com.au
Spinifex Energy
Ph: 0419 108 638
spinifexenergy.com.au
Sun Flux Solar Australia
Pty Ltd
Ph: 0421 082 828
sunfluxsolar.com.au
FINANCES, BANKING,
INSURANCE &
INVESTMENTS
BDO Australia
Ph: 07 3237 5999
bdo.com.au
Commonwealth Bank of
Australia
Ph: 0476 824 307
CommBank.com.au
Gallagher Insurance
Brokers
Brisbane: 07 3367 5000
Nth QLD: 07 4753 5311
Toowoomba: 07 4639 7102
ajg.com.au
Green Finance Group
Ph: 0457 883 700
greenfinancegroup.
com.au
GSA Insurance Brokers
Ph: 0436 275 828
gsaib.com.au
Waratah Debt Capital
Ph: 0448 681 783
waratahmanagement.
com.au
Westpac Banking
Corporation
Ph: 0438 701 195
westpac.com.au
Banktech
Ph: 1800 080 910
banktech.com.au
BUPA - health insurance
Ph: 134 135
(quote ID 2139463)
bupa.com.au
CTB & Co
(Cooking the Books)
Ph: 1300 911 282
cookingthebooks.com
Trinitas Australia Pty Ltd
Ph: 1300 836 025
trinitas3.com.au
Matrix Insurance Group
Ph: 08 6555 7742
matrixinsurance.com.au
FOOD & ASSOCIATED
BUSINESSES
Bidfood Australia Limited
Ph: 0434 939 134
bidfood.com.au
PFD Food Services
Ph: 131 733
pfdfoods.com.au
Simon George and Sons
Ph: 07 3717 1400
simongeorge.com.au
CTB & Co
(Cooking the Books)
Ph: 1300 911 282
cookingthebooks.com
Food and Agribusiness
Network
Ph: 0419 651 157
foodagribusiness.org.au
Goodman Fielder
Ph: 0403 937 801
gffoodservice.com.au
CFM Australia -
Swap & Go Oils
Ph: 0430 504 486
cfmaustralia.com.au
FURNITURE SUPPLY
Eurofurn
Ph: 07 3216 5887
eurofurn.com.au
SlumberCorp
Ph: 07 3892 7477
slumbercorp.com.au
GAMING AND RACING
Ainsworth Game
Technology P/L
Ph: 07 3209 6210
ainsworth.com.au
Aristocrat Leisure
Industries
Ph: 07 3727 1600
aristocrat.com.au
IGT
Ph: 07 3890 5622
igt.com.au

QHA PARTNERS & CORPORATE MEMBERS
Konami Australia
Ph: 02 9666 3111
konamiaustralia.com.au
Light & Wonder
Ph: 02 9773 0299
explore.lnw.com
MAX
Ph: 0418 728 927
max.com.au
Odyssey Gaming Services
Ph: 07 3087 3300
odysseygaming.com
PVS Australia Pty Ltd
Ph: 03 8671 1900
pvsoz.com.au
Simtech
Ph: 07 5596 6993
simtechcreations.com
Keno
(The Lottery Corporation)
Ph: 07 3001 9300
thelotterycorporation.com
TAB
Ph: 0436 816 254
tab.com.au
UTOPIA Gaming Systems
Ph: 1800 200 201
utopiagaming.com.au
HOSPITALITY
CONSULTANTS
DNS Specialist Services
Ph: 0433 906 809
dnsspecialistservices.
com.au
AHS Hospitality
Ph: 07 5512 6143
ahshospitality.com.au
DWS Hospitality Specialists
Ph: 07 3878 9355
dws.net
Evisory Accountants
Ph: 07 3326 2303
evisory.com.au
HOTEL ENTERTAINMENT
Foxtel Business
Ph: 1300 790 182
foxtel.com.au/venues
Optus Sport
Ph: 0478 061 267
sport.optus.com.au/
venues
Sky Channel
Ph: 07 3228 6344
Freecall: 1800 251 710
skychannel.com.au
Stan Sport
Ph: 0416 208 417
stan.com.au/sport/venues
Nightlife - Music & Video
Freecall: 1800 679 748
nightlife.com.au
Pro Score - Sporting
Promotions
Ph: 0431 366 800
proscore.com.au
Rooks Entertainment
Ph: 07 4068 8633
rooks-entertainment.com.au
HOTEL & BAR SUPPLIES
BOC Limited - Gas/
Reticulation Supply
Ph: 07 3212 4322
boc.com.au
Reward Hospitality
Ph: 07 3341 5929
rewardhospitality.com.au
Stoddart
Ph: 0437 576 447
stoddart.com.au
HOTEL BROKERS /
REAL ESTATE /
PROPERTY VALUERS
Off Market Hotels
Chris Cameron
Ph: 0477 271 875
offmarkethotels.com.au
QHA PLATINUM PARTNERS
QHA DIAMOND PARTNERS
QHA GOLD PARTNERS
Lighthouse Safety &
Compliance
Ph: 0422 669 631
lighthousesafety.com.au
Power Jeffrey & Co -
Hotel Brokers
Ph: 07 3832 6000
powerjeffrey.com.au
Logic Hospitality
Ph: 07 5520 3957
logichospitality.com.au
Mondandia Consulting
Ph: 0448 710 629
monandiaconsulting.com.au
Morph Consulting Services
Ph: 0438 758 847
morph-consulting.com
Nuvho
Ph: 07 3357 9951
nuvho.com
Professional Hospitality
Ph: 07 3160 8132
professionalhospitality.
com.au
Prostaff Events Pty Ltd
prostaffevents.com.au
Relief Hotel Management
Ph: 0419 733 681
reliefhotelmanagement.com
CRE Brokers
Ph: 07 5371 0165
crebrokers.com
HTL Property
Ph: 02 9136 6373
htlproperty.com.au
JLL
Ph: 07 3231 1311
jll.com.au
LEGAL
Mullins
Ph: (07) 3224 0222
mullinslawyers.com.au
Holding Redlich
Ph: 07 3135 0500
holdingredlich.com
HopgoodGanim Lawyers
Ph: 0419 762 469
hopgoodganim.com.au
K&L Gates
Ph: 0416 131 543
klgates.com
BSV
Daily Press
DNS Specialist
Services
H&L Australia
Next Payments
Best Security
BOC Limited
BSPN Architecture
Caughley and Co
Coopers Brewery
Command 51
Eurofurn
Diablo Co
Green Finance Group
QHA SILVER PARTNERS
Optus Sport
Odyssey Gaming
Services
Prosperity
Advisers QLD
PVS Australia
QHA BRONZE PARTNERS
HLB Mann Judd
SwiftPOS
Open Projects Group
Operandio Pty Ltd
Paramount Liquor
Platypus Print
Packaging
Power Jeffrey and
Company
Quantaco
Simon George & Sons
STR, a CoStar Group
Company
Trans Tasman
Energy Group
UTOPIA Gaming
Systems
Rohrig Constructions
Red Bull Australia
Secure Access I.T.
Simtech
Southtrade
International
Stan Sport
SW Accountants
& Advisors
Waratah Debt Capital
QHA REVIEW | 65

QHA PARTNERS & CORPORATE MEMBERS
APPROVED
MANAGER’S
LICENCE
RESPONSIBLE MANAGEMENT
OF LICENSED VENUES
TRAINING
LIQUOR
BUYING GROUPS
Bottlemart
Ph: 1300 733 504
bottlemart.com.au
Independent Liquor
Group
Ph: 07 3713 2751
ilg.com.au
Liquor Legends
Ph: 07 3107 7422
liquorlegends.com.au
LIQUOR
WHOLESALE GROUPS
ALM (Australian Liquor
Marketers)
Brisbane: 07 3489 3600
Townsville: 07 4799 4022
Cairns: 07 4041 6070
almliquor.com.au
Paramount Liquor
Ph: 0429 448 523
paramountliquor.com.au
PRINTING / PACKAGING
Platypus Print Packaging
Ph 07 3352 0300
platys.com.au
SECURITY / CLEANING
Best Security
Ph: 07 3212 8460
bestsecurity.net.au
Command 51
Ph: 0437 368 352
command51.com.au
CMBM Facility Services
Ph: 07 3391 1040 /
Ph: 0419 708 715
cmbm.com.au
Future Business Technology
Group
Ph: 1300 706 155
fgtgroup.com.au
Hikvision Digital Technology
Ph: 1300 976 305
hikvision.com
Chewzie Table Ordering
Ph: 1300 243 994
chewzie.me
CTB & Co
(Cooking the Books)
Ph: 1300 911 282
cookingthebooks.com
Harris Data Systems
Ph: 07 5535 7677
harrisdata.com.au
Hikvision Digital Technology
Ph: 1300 976 305
hikvision.com
IDU Technologies Pty Ltd
mitch@idu-identification.com
idu-identification.com
Jands
Ph: 0408 506 620
jands.com.au
JB Hi-Fi Commercial
Division
Ph: 07 3360 9925
jbhifi.com.au
“HONESTLY THE BEST TRAINING
SESSION! FUN AND LIGHT-HEARTED
WHILE BEING VERY INFORMATIVE AND
KNOWLEDGEABLE. THANKS, QHA.”
OTHER COURSES OFFERED:
Online RSA/RSG Training
Gaming Nominee Training
Employment Relations Training
Employment Relations Webinar
Responsible Management of Licensed Venues
Training is a mandatory training requirement
for those applying for a liquor licence, and
applicants for an Approved Manager’s Licence.
Training is offered face to face at regional
centres throughout Queensland.
Your Mates Brewing Co.
Ph: 07 5329 4733
yourmatesbrewing.com
4 Hearts Brewing Co.
Ph: 0428 236 436
4heartsbrewing.com
MEDIA / MARKETING
Daily Press
Ph: 0412 224 969
dailypress.com.au
Horse & Water Creative
Ph: 0401 345 201
horseandwater.com.au
POINT OF SALE /
PAYMENTS
CashZone
Ph: 0466 148 752
cashzoneatm.com.au
H&L Australia Pty Ltd
Ph: 0407 975 411
hlaustralia.com.au
SwiftPOS
Ph: 1800 679 701
swiftpos.com.au
Next Payments
Ph: 0447 427 868
nextpayments.com.au
Lotus Commercial Pty Ltd
Ph: 1300 653 536
lotusfilters.com.au
Luxxe Outsourced Hotel
Services
Ph: 03 8761 9156
luxxe.com.au
Security Registers
Ph: 0452 363 166
securityregisters.com.au
Tru Security Services
Ph: 0452 377 662
trusecurity.com.au
SUPERANNUATION
HOSTPLUS
Ph: 1300 467 875
hostplus.com.au
TECHNOLOGICAL
PRODUCTS & SERVICES
BSV
Ph: 1300 244 727
bigscreenvideo.com.au
Employment Hero Pty Ltd
Ph: 0415 769 186
employmenthero.com
Operandio Pty Ltd
Ph: 0422 398 294
operandio.com
OpenTable
(03) 4240 3297
restaurant.opentable.com
onPlatinum ICT
Ph: 0402 281 561
onplatinum.com.au
Security Registers
Ph: 0452 363 166
securityregisters.com.au
Smart Parking Limited
Ph: 0421 155 972
smartparking.com
UrPay Technologies
Ph: 0411 457 377
urpay.com.au
Vix Vizion Pty Ltd
Ph: 0413 026 918
vixvizion.com
Whats Doing App
Ph: 0404 561 895
whatsdoingapp.com
TRANSPORT
A.P. Eagers Limited
Ph: 07 3109 6731
apeagers.com.au
Trinitas Australia Pty Ltd
Ph: 1300 836 025
trinitas3.com.au
For more information please contact the
QHA Training Centre
Ph: 07 3221 6999 Fax: 07 3221 6649
Email: training@qha.org.au
Web: www.qha.org.au
Banktech
Ph: 1800 080 910
banktech.com.au
Bepoz Retail Solutions
Ph: 1300 023 769
bepoz.com.au
Harris Data Systems
Ph: 07 5535 7677
harrisdata.com.au
Idealpos Solutions
Ph: 07 3630 2455
Idealpos.co
MyVenue Pty Ltd
Ph: 0447 129 873
myvenue.com/pubs-cafes-bars
UrPay
Ph: 0411 457 377
urpay.com.au
Secure Access I.T.
Ph: 1300 880 565
secureaccess.com.au
STR, a CoStar Group
Company
Ph: 07 5628 2404
str.com/benchmarking
Tanda
Ph: 1300 859 117
tanda.co
BK Electronics
Ph: 0431 509 409
bkelectronics.com.au
Cherry Hub Pty Ltd
Ph: 0409 548 276
cherryhub.com.au

A PLACE TO LAY YOUR HEAD.
NOT KISS YOUR FEET.
WE’RE A
WARM
V E N U E
Welcoming.
Attentive & here to assist.
Respectful & responsible.
Manners matter.
visit our website for
more info qha.com.au

Hostplus is a top-performing super fund that puts members first.
That’s why we’re proud to have been named Money magazine’s Best Super
Fund 2024. Judged on strong performance, value for money, and an ongoing
focus on members, we’re thrilled to receive this recognition.
Compare Hostplus
Best Super Fund 2024 is awarded by Money magazine. Visit moneymag.com.au for awards criteria. Awards and ratings are only one factor to consider when
choosing a super fund. Past performance is not a reliable indicator of future performance. General advice only. Consider the relevant Hostplus PDS and TMD
at hostplus.com.au and your objectives, financial situation and needs, which have not been accounted for. Issued by Host-Plus Pty Limited ABN 79 008 634 704,
AFSL 244392 as trustee for the Hostplus Superannuation Fund, ABN 68 657 495 890. HP2810