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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
A p r i l 2 0 2 4 e d i t i o n<br />
Wellness tourism<br />
GETTING AWAY, SLOWING DOWN AND BEING CONNECTED TO NATURE<br />
INSIGHTS:<br />
SUSTAINABLE SEAFOOD<br />
FOCUS:<br />
PARADISE RESORT<br />
SPIRITED BUNCH:<br />
BEACHTREE DISTILLING CO.
Richard Deery, David Canny and Bernie Hogan at the 2024 <strong>QHA</strong> Hotel Symposium<br />
GROW YOUR OWN<br />
THE GOOD ONES<br />
TELL THEIR<br />
FRIENDS WHAT A<br />
GOOD PLACE IT IS<br />
TO WORK, AND SO<br />
IT GROWS.<br />
Often, <strong>April</strong> appears to be a month where I encourage a bit of a review to our members.<br />
The first third of the new year is behind us, and the glow (and public holiday costs) of<br />
Easter can often be past as well.<br />
I am looking forward to the rest of 2024, which promises to have many challenges for<br />
members as new venues open across the state and each one will need more staff.<br />
Coincidentally, last week I had the absolute pleasure of speaking with a large group of<br />
guidance counsellors or career advisors from schools across Queensland. It was quite an<br />
uplifting experience, although I did at times feel that I was transported back to my school<br />
days and was under scrutiny from some very hard markers!<br />
All of these career advisors were looking for ways to give more of their students a start in<br />
the hospitality industry. Some of their students were doing Vet in School programs, and<br />
some of them were sadly becoming disengaged within the school system and needed<br />
options where they could craft a career, feel welcomed and find a purpose. Many of the<br />
career advisors were from our industry, but others also firmly wanted to steer students<br />
into higher education pathways.<br />
I gave them all the same message – we will take them all! Every single one!<br />
This is a two-way street though, and I urge members to start and grow your own<br />
program. Some members have been doing this already, and it is paying off with a<br />
steady flow of good staff coming from high schools. It isn’t easy, and there are plenty of<br />
challenges, but I’d encourage members to even start with a couple of kids from a local<br />
high school. Send them through the <strong>QHA</strong> Responsible Service of Alcohol course and get<br />
them trained up in your business, or try to engage with back of house VET trainers in your<br />
local school. You won’t regret it.<br />
The good ones tell their friends what a good place it is to work, and so it grows. We can’t<br />
as an industry simply say there is a workforce shortage until we try every avenue. For any<br />
member at a loss on how to start, make sure you reach out to me, and I can put you in<br />
touch with others that are already on the path. This is going to be a group effort over the<br />
next few years, and we will need every single one!<br />
BERNIE HOGAN<br />
<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />
<strong>QHA</strong> REVIEW | 3
q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
A p r i l 2 0 2 4 e d i t i o n<br />
GETTING AWAY, SLOWING DOWN AND BEING CONNECTED TO NATURE<br />
INSIGHTS:<br />
SUSTAINABLE SEAFOOD<br />
FOCUS:<br />
PARADISE RESORT<br />
SPIRITED BUNCH:<br />
BEACHTREE DISTILLING CO.<br />
Wellness tourism<br />
o u r c o v e r :<br />
Beechmont Estate<br />
3 EDITOR’S LETTER<br />
5 CONTRIBUTORS<br />
A p r i l 2 0 2 4 e d i t i o n<br />
<strong>QHA</strong><br />
Level 14, 270 Adelaide Street<br />
Brisbane, Queensland 4000<br />
GPO Box 343<br />
Brisbane, Queensland 4001<br />
Phone: 07 3221 6999<br />
1800 177 594<br />
Fax: 07 3221 6649<br />
Web: www.qha.org.au<br />
Email: info@qha.org.au<br />
Office Hours<br />
8.30am – 5.00pm Monday to Friday<br />
President<br />
Mr Richard Deery<br />
Senior Vice President<br />
Mr Matthew Coorey<br />
Vice Presidents<br />
Mr Brad Fitzgibbons<br />
Ms Mel Tait<br />
Mr Sam Ingham-Myers<br />
Secretary/Treasurer<br />
Ms Rachel Johnson<br />
Chief Executive and Editor<br />
Mr Bernie Hogan<br />
www.qha.org.au<br />
6 NEWS<br />
18 GETAWAY<br />
BEECHMONT ESTATE<br />
30 INSIGHTS<br />
SUSTAINABLE SEAFOOD<br />
34 ACCOMMODATION<br />
36 FOCUS<br />
PARADISE RESORT<br />
50 TOP DROP<br />
52 CRAFTY BUNCH<br />
58 SPIRITED BUNCH<br />
BEACHTREE DISTILLING CO.<br />
63 TRADE DIRECTORY<br />
64 PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> REVIEW | 4<br />
<strong>QHA</strong> REVIEW is published by the Queensland<br />
Hotels Association ABN 54 878 166 941.<br />
All information is correct at time of going to press.<br />
The publishers cannot accept responsibility for<br />
errors in articles or advertisements, or unsolicited<br />
manuscripts, photographs or illustrations.<br />
The opinions and words of the authors do not<br />
necessarily represent those of the publisher. All<br />
rights reserved. Reproduction in part or whole is<br />
strictly prohibited without prior permission.<br />
EDITORIAL & ADVERTISING<br />
For all editorial and advertising queries:<br />
Dave Swan 0401 345 201<br />
qhareview@qha.org.au
DAMIAN STEELE<br />
<strong>QHA</strong> Deputy Chief<br />
Executive<br />
A hospitality industry<br />
professional with over<br />
30 years’ experience<br />
in liquor, gaming and<br />
operations. Damian<br />
has a strong focus<br />
on compliance and<br />
legislation.<br />
THERESE KELLY<br />
<strong>QHA</strong> Training Manager<br />
An experienced VET<br />
sector professional,<br />
Therese manages<br />
the <strong>QHA</strong> Training<br />
department and is<br />
responsible for the<br />
development and<br />
delivery of quality training<br />
for <strong>QHA</strong> members and<br />
other hospitality venues.<br />
PAUL ST JOHN-WOOD<br />
<strong>QHA</strong> Membership<br />
Officer<br />
Paul is the face of the<br />
Association to many<br />
<strong>QHA</strong> members as he<br />
travels the length and<br />
breadth of the state<br />
visiting, advising and<br />
assisting publicans.<br />
CURT SCHATZ<br />
Managing Partner,<br />
Mullins<br />
With over 30 years’<br />
experience in property,<br />
liquor and gaming law,<br />
Curt is recognised<br />
as a leader in this<br />
field. He advises pub,<br />
club, nightclub,<br />
restaurant, resort and<br />
accommodation venue<br />
owners and operators.<br />
THE HON YVETTE D’ATH<br />
Attorney-General<br />
and Minister for<br />
Justice and Minister<br />
for the Prevention of<br />
Domestic and Family<br />
Violence<br />
Yvette D’Ath is a<br />
Labor member of the<br />
Legislative Assembly<br />
of Queensland<br />
representing the seat of<br />
Redcliffe.<br />
VICTORIA THOMSON<br />
Commissioner for<br />
Office of Liquor and<br />
Gaming Regulation<br />
Queensland<br />
Victoria is responsible<br />
for the regulatory policy<br />
and strategic direction of<br />
product safety, licensing,<br />
compliance and<br />
enforcement activities to<br />
protect market integrity<br />
and keep Queenslanders<br />
safe.<br />
SARAH SWAN<br />
Employment Relations<br />
Manager<br />
Sarah has a passion for<br />
employment relations and<br />
has diverse experience<br />
advising and assisting<br />
employees and employers.<br />
Sarah has particular interests<br />
in workers’ compensation<br />
matters, bullying and<br />
harassment matters and<br />
policy development.<br />
TOM FITZGERALD<br />
Accommodation<br />
Membership<br />
Services Officer<br />
Tom will act as<br />
your conduit to<br />
accommodation<br />
information and <strong>QHA</strong><br />
services, and is an<br />
experienced professional<br />
who grew up living and<br />
working in the hospitality<br />
industry as part of a<br />
hotel-owning family.<br />
ADAM FLOYD<br />
Head of MAX & TAB,<br />
Queensland<br />
With ten years of<br />
experience in Tabcorp<br />
gaming services, Adam<br />
has recently taken on<br />
both MAX & TAB for<br />
Queensland. Adam’s<br />
previous career in the<br />
hospitality industry<br />
positions him well to<br />
understand the role<br />
that wagering and<br />
gaming play in pubs.<br />
NICK BAINBRIGGE<br />
State Manager (Qld)<br />
Aristocrat<br />
Nick has a proven<br />
history in wholesale<br />
liquor, electronic gaming,<br />
and hotel and restaurant<br />
operation. He now<br />
heads up the state team<br />
for one of Australia’s<br />
leading manufacturers of<br />
gaming machines.<br />
<strong>QHA</strong> REVIEW | 5
NEWS<br />
CHEERS!<br />
THE FIRST PEOPLE, POTS & PROFITS EVENT<br />
FOR 2024 WAS HOSTED AT THE GATEWAY<br />
HOTEL, CANNONVALE ON 27 FEBRUARY.<br />
<strong>QHA</strong> REVIEW | 6<br />
Held in conjunction with Carlton & United<br />
Breweries, guest speakers included Candice and Ally from<br />
DNS Specialist Services and Andrew Briese from Cooking<br />
The Books as well as both the <strong>QHA</strong> and CUB teams.<br />
A small trade show featuring Slumbercorp, Vix Vizion,<br />
Tanda, Bunnings Trade, Quantaco, Utopia Gaming<br />
Systems and Banktech ensured that attendees were upto-date<br />
with the latest industry trends and offerings.<br />
Attendees also participated in the Perfect Pour<br />
competition, with Rowena from the Koumala Hotel taking<br />
out the honour, which includes a free keg for her venue.<br />
Well done, Row!<br />
The next People, Pots & Profits event will be hosted at<br />
The Club Hotel, Roma on 16 <strong>April</strong>. Of course, this event is<br />
free for hotel members to attend.<br />
<strong>QHA</strong><br />
POTS<br />
POTS<br />
PEOPLE, & PR OF I IT S
NEWS<br />
THE ROUND TABLE<br />
The annual <strong>QHA</strong> Hotel Symposium was held at<br />
The Glen this year, with more than 130 industry<br />
professionals in attendance.<br />
The proceedings commenced with an address by<br />
Jimmy Sullivan MP, the Assistant Minister for Justice<br />
and Veterans’ Affairs, followed by an engaging<br />
Q&A session. Supporting the session were Victoria<br />
Thomson from the Office of Liquor, Gaming and Fair<br />
Trading, alongside Anthony Crack from the Office of<br />
Liquor Gaming and Regulation.<br />
The symposium delivered insightful presentations<br />
on important subjects such as gaming industry<br />
trends, litigation support, hotel transactions and a<br />
comprehensive 2024 economic outlook, with the<br />
event featuring two noteworthy industry panels. The<br />
first panel was a renovator’s panel featuring Luke<br />
Ashley-Cooper from Ashley Cooper Construction,<br />
Michael Caughley from Caughley & Co, Tom Warriner<br />
from Spinifex Energy and Luis Nheu from BSPN<br />
Architecture.<br />
The second panel, led by Curt Schatz from Mullins<br />
and hospitality identities Matt Coorey and Scott<br />
Armstrong, explored hotel transactions in the industry.<br />
Other sessions included an address from Mr Tim<br />
Nicholls MP and President of the AHA, David Canny.<br />
The day concluded with a networking session, with<br />
beverages thanks to Lion. We extend our gratitude<br />
to our event partners, IGT, Mullins Lawyers, Westpac<br />
and HLB Mann Judd, whose invaluable support<br />
made this possible. A special thanks also goes to the<br />
hoteliers who dedicated their time to participate in<br />
this educational event.<br />
HOTEL<br />
SYMPOSIUM<br />
<strong>QHA</strong> REVIEW | 7
NEWS<br />
QUEENSLAND<br />
SHINES BRIGHT<br />
ON FRIDAY 15 MARCH, THE NATION’S TOURISM INDUSTRY GATHERED IN DARWIN FOR THE ANNOUNCEMENT OF<br />
THE WINNERS AND MEDALLISTS OF THE 2023 QANTAS AUSTRALIAN TOURISM AWARDS.<br />
<strong>QHA</strong> REVIEW | 8<br />
Over 180 leading tourism and hospitality operators<br />
vied for top honours across the 26 categories<br />
announced at the industry’s premier event, held at the<br />
Darwin Convention Centre.<br />
With 21 venues and businesses up for top honours,<br />
the sunshine state celebrated a remarkable night by<br />
accepting 14 accolades with two bronze, seven silver<br />
and five gold awards. <strong>QHA</strong> member, The Reef House<br />
Boutique Hotel and Spa, also took home the title of<br />
best Five Star Luxury Accommodation in Australia.<br />
CEO of Queensland Tourism Industry Council,<br />
Brett Fraser, said on behalf of the tourism industry,<br />
he applauds all of the Queensland finalists and<br />
congratulates the winning operators.<br />
“They have done us proud. To be taking home<br />
14 accolades at the national level is a wonderful<br />
achievement and demonstrates the dedication of our<br />
tourism operators in making Queensland one of the<br />
best destinations to holiday.<br />
“No state or territory is successful in wowing visitors or<br />
becoming a world-class destination without the hard<br />
work of its tourism operators. We owe our triumphs<br />
to those businesses that work tirelessly to deliver<br />
outstanding visitor experiences.<br />
“I encourage all Queenslanders to get out and explore<br />
our great state and to enjoy some of these awardwinning<br />
tourism experiences – who are officially the<br />
best of the best in Australia,” he said.<br />
The Major Festivals and Events Award was presented<br />
to Queensland’s iconic Toowoomba Carnival of<br />
Flowers, while Whitsunday’s Ocean Rafting took the<br />
title for best Adventure Tourism.<br />
Fun Over 50 Holidays were also crowned the best in<br />
Ecotourism, while BIG4 Adventure Whitsunday Resort<br />
took out the top gong for Caravan and Holiday Parks.<br />
Nine other Queensland tourism operators from the<br />
Gold Coast to the Tropical North took to the podium<br />
with silver or bronze, including Currumbin Wildlife<br />
Sanctuary, who were crowned Australia’s second-best<br />
Major Tourist Attraction.<br />
Minister for Trade and Tourism of Australia, Senator the<br />
Hon Don Farrell, said hospitality businesses and their<br />
staff are the backbone of the vibrant tourism industry,<br />
delivering world class experiences to visitors from<br />
across Australia and around the world.<br />
“The bright future of the sector couldn’t be in better<br />
hands,” she said.
NEWS<br />
It can be said that The Reef House Boutique<br />
Hotel and Spa’s innovative business plan to offer<br />
complimentary experiences as part of relaxation<br />
escape packages granted it the title of the best<br />
Five Star Luxury Accommodation in Australia<br />
this year.<br />
CEO OF QUEENSLAND TOURISM INDUSTRY<br />
COUNCIL, BRETT FRASER, SAID ON BEHALF<br />
OF THE TOURISM INDUSTRY, HE APPLAUDS<br />
ALL OF THE QUEENSLAND FINALISTS AND<br />
CONGRATULATES THE WINNING OPERATORS.<br />
The Reef House directors, Malcolm Bean and<br />
David Horbelt, said it was a great honour for<br />
the boutique hotel to win a national award, as it<br />
reflected the strong customer service focus of<br />
general manager Wayne Harris and his handpicked<br />
team of 75 staff.<br />
“The Reef House’s vision to provide the best<br />
luxury tropical escape based on exclusiveness,<br />
experiences, service and memories is<br />
resounding with guests who flood TripAdvisor<br />
with positive reviews praising the way The Reef<br />
House staff make them feel.<br />
“Our repeat visitation has soared to 25%, with<br />
guests who want to be pampered while they<br />
take time out for rest, relaxation and rejuvenation<br />
in a place where they know the staff by name.<br />
“The secret to our success is a new model<br />
for hotel business with a high staff to guest<br />
ratio that allows our absolute obsession with<br />
customer service to make every guest feel like a<br />
VIP while they are on holiday,” he said.<br />
The Reef House has more than 21 signature<br />
Inclusions available to guests, including cocktail<br />
making classes, beachfront yoga, a pool butler<br />
serving sorbet by the pool, a master reef guide<br />
talk and evening canapés and punch with the<br />
general manager.<br />
David said they even launched a Sleep Easy<br />
program last year to give every guest the<br />
opportunity to improve the quality of their sleep,<br />
and will be expanding further into the wellness<br />
space this year.<br />
“Malcolm and I are very proud of The Reef<br />
House’s success after a 13-year journey<br />
together redeveloping this historic Australian<br />
hospitality gem into a luxury tropical beach<br />
getaway that retains its proud history as Palm<br />
Cove’s first hotel,” he said.
NEWS<br />
AN OPTIMISTIC OUTLOOK<br />
QUEENSLAND SWEEPS THE PODIUM IN 2023 HOTEL PERFORMANCE IMPROVEMENT.<br />
<strong>QHA</strong> REVIEW | 10<br />
Almost all Australian tourism and accommodation<br />
markets are coming off a record year with 2023 being<br />
one of, if not the best, 12 months of trade recorded.<br />
While many markets documented strong gains, it was<br />
Queensland that was the standout performer.<br />
Strong occupancy, coupled with substantial increases<br />
in average daily rates (ADRs), have produced sharp<br />
rises in revenue per available room (RevPAR) levels<br />
across the board.<br />
According to Smith Travel Research’s latest year<br />
to date December numbers, RevPAR performance<br />
for 2023 compared to 2019 saw the three major<br />
Queensland markets take the top three spots – first,<br />
Brisbane with a substantial 46% uplift, second, Cairns<br />
with an outstanding 34% increase and then the<br />
Gold Coast with an impressive 33%, coming in third<br />
nationally.<br />
These sharp rises in RevPAR can be attributed to the<br />
substantial gains in ADRs, which rose a staggering<br />
52% (Cairns), 47% (Brisbane) and 38% (Gold Coast),<br />
with occupancy at, or slightly below, 2019 levels.<br />
These markets were all coming off a low base,<br />
however, there does seem to be a generational shift in<br />
ADRs in Queensland.<br />
This strong trading performance has certainly not gone<br />
unnoticed by investors, with Queensland elevating to<br />
second nationally in terms of annual hotel transaction<br />
volumes. 2023 saw approximately $564 million in hotel<br />
transactions in Queensland, or 23.2% of the overall<br />
national sale volume of approximately $2.43 billion for<br />
the calendar year. This total sale volume for the state<br />
was more than double the approximate $271 million<br />
recorded in 2022, and shows that Queensland is<br />
clearly on hotel investors’ wish lists.<br />
JLL Hotel & Hospitality Group’s senior vice president,<br />
Gareth Closter, said throughout 2023, the business<br />
witnessed an increase in the depth of the investor<br />
market for hotel assets in Queensland, particularly in<br />
the second half once interest rates stabilised.<br />
“Queensland is seen to offer real value compared<br />
to the larger markets of New South Wales and<br />
Victoria. The growth story, particularly in South East<br />
Queensland, is undeniable,” he said.
NEWS<br />
QUEENSLAND HOTELS ASSOCIATION<br />
RTO 30826<br />
This was clearly demonstrated in the recent sale of<br />
Mercure Kawana Waters – an 81-key hotel on the<br />
Sunshine Coast, which Gareth sold. The previous<br />
sale of this hotel was in 2019, which took around a<br />
year to complete. Fast forward four years, and the<br />
hotel sold at a 57% uplift to the previous sale and<br />
settled 77 days after the close of the expressions<br />
of interest process, with huge buyer depth for the<br />
asset.<br />
Gareth said this sale process is an excellent<br />
reflection of the substantial change in market<br />
dynamics for hotel investment in South East<br />
Queensland.<br />
“The uplift in value almost mirrors the improvement<br />
in RevPAR for the region, and the buyer pool depth<br />
– coupled with the sophistication of the buyers who<br />
participated in the process – says a lot,” he said.<br />
As the state’s capital and future Olympic city,<br />
Brisbane has been the standout performer as<br />
we move into the “golden decade”. The highly<br />
anticipated delivery of the Queens Wharf project,<br />
currently scheduled for August this year, will only add<br />
to the growing list of reasons to visit the region, and<br />
will undoubtedly increase its presence on the world<br />
stage. Brisbane is fast becoming a standout leisure<br />
destination as it matures into a truly global city.<br />
While there are obvious challenges ahead for hotel<br />
performance and investment, with softening macroeconomic<br />
conditions and hotel performance set to<br />
stabilise over the next 12 to 18 months, Queensland,<br />
and particularly South East Queensland, look set<br />
to enjoy the time ahead in the lead up to the 2032<br />
Brisbane Olympics.<br />
Gareth said continued hotel performance<br />
improvement seems highly likely as international<br />
inbound arrivals increase and new hotel room supply<br />
remains benign – all before the ‘Olympic effect’ kicks<br />
in to accelerate growth in the sector.<br />
“The Queensland hotel market currently presents an<br />
opportunity for existing owners to divest at what are<br />
historically high levels, while buyers can get in and<br />
enjoy potential future growth in the market.<br />
“There is a compelling ‘why’ for each side of the<br />
equation, which will make for extremely interesting<br />
market conditions ahead,” he said.<br />
CALENDAR<br />
APRIL 2024<br />
R M LV Virtual Classroom (online)<br />
09 <strong>April</strong> 16 <strong>April</strong> 23 <strong>April</strong><br />
11 <strong>April</strong> 18 <strong>April</strong> 02 May<br />
Member Price $395.00 / Non-Members $495.00<br />
Brisbane 30 <strong>April</strong><br />
Member Price $395.00 / Non-Members $495.00<br />
Gaming Nominee<br />
Training (GNT)<br />
R M LV classroom Based<br />
cooking the books<br />
Wednesday 17 <strong>April</strong><br />
hospitality first Steps<br />
Rockhampton 15-19 <strong>April</strong><br />
Gaming Courses Virtual Classroom (online)<br />
08 <strong>April</strong><br />
Customer Liaison<br />
Officer (CLO)<br />
*RMLV/GNT Video Connect (Online) courses<br />
will be added as required<br />
08 <strong>April</strong><br />
Members and Non-Members $495.00<br />
CLO Member Price $70.00 / Non-Member $90.00<br />
BOOK TRAINING NOW<br />
Call 07 3221 6999 visit training.qha.org.au<br />
or email: training@qha.org.au
NEWS<br />
HIGH SPIRITS<br />
TO SAY THAT QUEENSLAND DISTILLERIES HAVE ABSOLUTELY ACED AT SOME OF THE WORLD’S MOST<br />
HIGHLY ACCLAIMED SPIRITS COMPETITIONS THIS YEAR WOULD BE AN UNDERSTATEMENT.<br />
<strong>QHA</strong> REVIEW | 12<br />
Hailing from the rich rainforests and beaches of the<br />
Sunshine Coast, both Sunshine & Sons and Beachtree<br />
Distilling Co. have received glowing achievements<br />
up against the biggest and best names in the global<br />
spirits industry at the 2024 World Vodka and World Gin<br />
Awards.<br />
After previously winning gold as Australia’s best in the<br />
Botanical Vodka category, Sunshine & Sons Original<br />
Vodka was awarded the title of World’s Best on 20<br />
February this year.<br />
Founder of the distillery, Matt Hobson, said industry<br />
acknowledgement is always a fantastic boost for any<br />
business, and they are no exception.<br />
“Our team pours their heart and soul into producing<br />
quality spirits for people to enjoy with their loved ones.<br />
“Sunshine & Sons is about sunshine, quality time<br />
with family and friends and escaping to the laid-back<br />
lifestyle of Australia’s beautiful subtropical Sunshine<br />
Coast.<br />
“Now, with the backing of this accolade, we’re on<br />
a mission to take a slice of what we’re about to the<br />
Europeans and Brits,” he said.<br />
Sunshine & Sons Original Vodka is one of less than<br />
five percent of vodkas globally that are produced<br />
from grapes, which gives it a soft, spongy and velvety<br />
texture that is unmistakably premium in comparison to<br />
traditional grain, sugar cane and potato vodkas.<br />
Made with a filtration system unique to its natural<br />
location on the Sunshine Coast, the distillery<br />
uses millennia-old volcanic rock to give the vodka<br />
a minerality that is often described as ‘floral<br />
pepperiness’.<br />
Chair of judges for the World Vodka Awards, Veronika<br />
Karlova, said all of this year’s winners impressed the<br />
judges with their quality and taste.<br />
“Year-on-year we see an increase in World Vodka<br />
Awards entries for varietal, botanical and flavoured<br />
categories, which confirms that the future of vodka<br />
is leaning towards styles with a lot of character and<br />
flavour.<br />
“Today’s approach to vodka production has taken a<br />
new turn. Forget the traditional perception of vodka<br />
as tasteless and boring. It’s anything but plain and<br />
flavourless.<br />
“Producers really pay attention to ingredients and<br />
focus on how to retain the character of raw material in<br />
vodka,” she said.<br />
Celebrating the achievements of outstanding people<br />
and places in the global gin industry, the Icons of Gin<br />
and World Gin Awards also shone a light on one of<br />
the smaller, more boutique brands of the Queensland<br />
spirits industry, with Beachtree Distilling Co. being<br />
more motivated than ever after it was named the<br />
World’s Best Craft Producer.<br />
Head distiller and co-founder of Beachtree, Steve<br />
Grace, said the win was humbling.<br />
“This recognition on such a prestigious platform is a<br />
dream come true and a testament to the collective<br />
dedication, creativity and unwavering commitment our<br />
team shares.<br />
“We pour our hearts into every bottle, meticulously<br />
crafting gins using the finest Australian botanicals, and<br />
this recognition fuels our drive to push boundaries and<br />
share our love for gin with the world,” he said.
NEWS<br />
Revealed on 22 February, this success makes<br />
Beachtree Australia’s most awarded organic distillery, as<br />
it comes after a host of accolades were presented to the<br />
Caloundra-based brand earlier this year.<br />
In addition to receiving Double Gold for their Native<br />
Skippy Gin and Gold for their Organic Koala Gin at the<br />
New York World Spirits Awards, the distillery’s Organic<br />
Tiger Quoll Vodka was also named Australia’s Best<br />
Varietal Vodka at the World Vodka Awards.<br />
Co-founder of Beachtree, Kirra Daley, said as Australia’s<br />
only First Nations-certified distillery, the brand blends<br />
tradition and innovation to craft spirits that capture the<br />
essence of Australia in every bottle.<br />
“Fueled by a passion to share the unique flavours of<br />
Australia’s native botanicals, like the citrusy notes of<br />
lemon myrtle and the earthy tones of wattle seed, we<br />
embarked on a journey to create Beachtree spirits.<br />
“Every sip is an exploration of the Australian landscape,<br />
offering a taste of our land’s rich heritage and<br />
embodying our commitment to sustainability and<br />
partnership with local farmers and growers.<br />
“The colourful and creative gin bottles also showcase<br />
the distillery’s Indigenous heritage and sustainable<br />
values. Sustainability is at the heart of our business.<br />
“We source our ingredients ethically, minimise our waste<br />
and actively plant native trees through our ‘One Bottle,<br />
One Tree’ program. When you choose Beachtree, you’re<br />
making a conscious choice for the planet,” she said.<br />
Alongside Sunshine & Sons and Beachtree, Victoria’s<br />
Four Pillars Distillery won Production Team of the Year,<br />
Sustainability Officer of the Year (Michelle Hall), Visitor<br />
Attraction Manager of the Year (Scott Gauld) and<br />
World’s Best Old Tom Gin.<br />
Not only that, but the brand’s co-founder and head<br />
distiller, Cameron Mackenzie, was also the second<br />
Australian ever to be inducted into the Gin Hall of Fame.<br />
Sydney’s Archie Rose Distilling Co. also took out World’s<br />
Best Visitor Attraction, while South Australia’s Barossa<br />
Distilling Co. scored World’s Best Flavoured Gin.<br />
Australia’s penchant for quality, creative and botanicallyimbued<br />
spirits is not only making an impact on the<br />
global stage, but also allowing boutique, independent<br />
distillers to stand side-by-side with the industry titans<br />
of gin and vodka, most of which originate from Japan,<br />
Wales and the United States.<br />
Director of the awards, Anita Ujszaszi, said the<br />
competitiveness in the gin category continues to grow<br />
every year.<br />
“We are delighted, as always, to have recognised the<br />
world’s best,” she said.
LMG QUEENSLAND<br />
MEMBERS’ CONFERENCE 2024<br />
One hundred and thirty members, suppliers<br />
and LMG staff gathered at Eos by SkyCity<br />
in Adelaide this month for the LMG<br />
Queensland Members’ Conference.<br />
Add more to your store – contact Queensland State Manager<br />
Shaun Landy on 0436 002 418.
One hundred and thirty members, suppliers and LMG<br />
staff gathered at Eos by SkyCity in Adelaide this month<br />
for the LMG Queensland Members’ Conference.<br />
Business sessions led with a focus on attracting that<br />
all-important ‘one more shopper’ reviewed the success<br />
of the ‘there’s more in store’ campaign, and looked to<br />
the future with data-driven strategies and innovations for<br />
successful retail execution.<br />
It was terrific to see the sessions so well attended and<br />
with such active participation from our wonderful LMG<br />
members as we focus on the next stage of growth for<br />
Bottlemart and Harry Brown.<br />
The side trips were a particular highlight, with visits to<br />
Wirra Wirra and Shottesbrook vineyards. Some members<br />
extended their stay to take in the iconic Barossa Valley<br />
with visits to Yalumba, Hentley Farm and St Hugo<br />
wineries. The gala dinner was held at the stunning<br />
Penfolds Magill Estate in the underground cellars.<br />
General manager of Murrumba Downs Tavern, Melinda<br />
Tait, said spending last week in Adelaide for the<br />
Queensland LMG Members’ Conference was fabulous,<br />
with great company, events, food and wine.<br />
“And just like a fine wine, LMG got its blend just right<br />
with a balance of valuable business sessions and<br />
fantastic social events! The business sessions and guest<br />
presenters highlighted trends while setting out strategies<br />
and opportunities for securing that ‘one more customer’.<br />
“The impeccable data-driven insights also gave us the<br />
ability to confidently plan and implement those strategies<br />
into our businesses. Special mention to fellow LMG<br />
member Richard Bowly for his speech which really hit<br />
home.<br />
“As always, the networking was a standout and I really<br />
appreciated that there was plenty of access to suppliers<br />
and LMG staff throughout the conference and lots of<br />
opportunities to talk about the information in a relaxed<br />
way.<br />
“I never get tired of chatting to other members and<br />
having the opportunity to learn from each other,” she<br />
said.<br />
www.lmg.com.au
TAB, MAX & SKY<br />
with Adam Floyd<br />
CUSTOMER CARE<br />
Thank you to everyone who dropped by the Tabcorp<br />
stand at the recent Australasian Hospitality & Gaming<br />
Expo in Brisbane to chat with our TAB, MAX & SKY<br />
team members.<br />
The opportunity to take you, our valued venue<br />
partners, through a range of upcoming enhancements<br />
across our three brands is one we relish. Your<br />
enthusiasm and feedback are very much appreciated<br />
by our team. We take everything you’ve shared with<br />
us on board as we approach the launch of some truly<br />
exciting and innovative products – more information on<br />
which we’ll be sharing in a future edition.<br />
We are also proud to announce that we’ve extended<br />
our partnership with the AHG to present the expo for<br />
a further three years. The opportunity to work side-byside<br />
with our friends across the industry to continue to<br />
bring such an incredibly exciting and vital event to life<br />
is one we certainly don’t take for granted.<br />
By the time you’re reading this, we will have launched<br />
our new TAB Compliance Program. The new<br />
program expands on the current topics of responsible<br />
gambling and AML/CTF, with a renewed focus on<br />
harm minimisation and customer care, and puts<br />
this information into simpler terms to ensure all TAB<br />
Operators have the best chance of putting what they<br />
have learned into practice. We have also introduced<br />
a new topic, focusing on the Privacy Act, Tabcorp’s<br />
Privacy Policy and why privacy matters in our retail<br />
space.<br />
Training is not only essential to ensuring that our<br />
TAB Operators continue to provide a top-notch<br />
experience for punters, but that we are providing a safe<br />
environment for our customers to interact with TAB in a<br />
retail context.<br />
TAB has also launched our very own sport and racing<br />
platform for local tipsters, aptly titled, TIP’EM.<br />
Punters can enter venue-led competitions across<br />
AFL, NRL and select horse racing events using a<br />
unique code displayed in participating pubs. If you’re<br />
interested in setting up your own competitions, please<br />
get in contact with your TAB Wagering Sales Executive.<br />
TIP’EM is completely free for venues to use.<br />
It’s also been an exciting start to the year at MAX.<br />
Our partnership with AAC Paging has been hugely<br />
successful, with further enhancements focusing on<br />
Responsible Gambling and AML already proving to be<br />
beneficial for our venue partners. This system can be<br />
used for paging across the entire venue, integrating<br />
seamlessly with multiple devices.<br />
AnalyticsHub, powered by Tableau, has also seen<br />
many enhancements and improvements which<br />
includes the integration of POS data. There are over<br />
130 customisable dashboards and reports currently<br />
available.<br />
MAX have also just signed an exclusive arrangement<br />
with QANTUM to provide our venues with greater<br />
flexibility when it comes to loyalty programs. I<br />
encourage you to have a chat with your MAX Business<br />
Partner Manager if you’re interested in learning more.<br />
<strong>QHA</strong> REVIEW | 16
NEWS<br />
Building<br />
Confidence.<br />
Together.<br />
As your trusted insurance broker and consultant, our purpose<br />
is to help you move forward with confidence.<br />
• By managing your risk.<br />
• By helping you foster a healthy, thriving workforce.<br />
• By bringing together global reach and local expertise.<br />
• To help your business and your community through<br />
every challenge you face.<br />
We are proud and active partners of the Queensland Hotels<br />
Association and can cater for all your business insurance<br />
needs including property, liability, professional indemnity,<br />
cyber, director and employment risks.<br />
CONNECT WITH US<br />
Get in touch with the dedicated<br />
team at Gallagher to chat about<br />
your insurance.<br />
Jackii Howe<br />
Branch Manager - Commercial<br />
P: 07 3002 3052<br />
Tony Shaw<br />
Senior Consultant<br />
P: 07 3002 3018<br />
AJG.com/au/qha<br />
<strong>QHA</strong> REVIEW | 17<br />
Arthur J. Gallagher & Co (Aus) Limited. AFSL 238812. Cover<br />
is subject to the Policy terms and conditions. You should<br />
consider if the insurance is suitable for you and read the<br />
relevant PDS/Policy Wording and our FSG before making<br />
your decision to acquire insurance. These are available on<br />
request or at AJG.com/au. REF3337-0124
GETAWAY<br />
HEAD IN THE<br />
Clouds<br />
<strong>QHA</strong> REVIEW | 18<br />
IN AN ERA WHERE BEING BUSY AND SURROUNDED<br />
BY CONCRETE IS, MORE OFTEN THAN NOT, THE<br />
NORM, THE CONCEPT OF GETTING AWAY, SLOWING<br />
DOWN AND FOSTERING A STRONGER CONNECTION<br />
TO NATURE IS INVALUABLE.
GETAWAY<br />
<strong>QHA</strong> REVIEW | 19
eechmont<br />
<strong>QHA</strong> REVIEW | 20<br />
Here in Queensland, with our beautifully diverse<br />
landscapes and glowing reputation for attentive<br />
hospitality, wellness tourism is not only thriving, but<br />
also giving rise to plenty of hotels with a unique focus<br />
on health and wellbeing.<br />
One such example is Morris Escapes (formerly the<br />
Northern Escape Collection) – a portfolio of boutique,<br />
sustainable retreats including a luxurious stay in the<br />
outback of Mount Mulligan, two tropical hideaways in<br />
the Great Barrier Reef and finally a countryside lodge in<br />
the Scenic Rim hinterland.<br />
Referred to as Beechmont Estate, this venue is a<br />
perfect representation of a classic wellness hotel aimed<br />
at improving the mental, physical and emotional health<br />
of its guests through a variety of experiences centred<br />
around comfort, nature, food and sustainability.<br />
Morris Escapes CEO, Ross Penegar, said the<br />
sanctuary importantly acts as a world away from the<br />
hustle and bustle of city living.<br />
“Since Covid-19, we’ve seen more and more people<br />
wanting to escape the city and head into the country<br />
to reconnect with nature and themselves.<br />
“We are also seeing more people head away even<br />
during the working week. When the office is just an<br />
email away, we now have the affordability to work from<br />
more places than we ever used to.<br />
“When you stay somewhere like here, you have<br />
everything you need on-site, down to the kitchen<br />
garden. The retreat is the epitome of country elegance<br />
and offers guests a chance to escape routine and<br />
return to what’s real,” he said.<br />
In 2021, the sprawling grounds of Beechmont<br />
Estate were developed from an old dairy farm into a<br />
30-hectare working wagyu cattle farm complete with<br />
guest accommodation, a clubhouse-style bar and a<br />
fine dining restaurant aptly named The Paddock.<br />
It was only a year later that the venue joined Morris<br />
Escapes, which continues to be run by Morris Group<br />
– an independent, family-run Australian business<br />
operating across the tourism, hospitality, technology<br />
and aviation industries.<br />
Morris Group has been passionate about wellness<br />
tourism since 2011, and are known for designing<br />
unique experiences that tread lightly on the planet,<br />
create meaningful memories and allow travellers to<br />
relax, reset and experience Queensland in its purest<br />
form.<br />
“THE 75-ACRE PROPERTY<br />
AT BEECHMONT SLEEPS 48<br />
GUESTS IN FIVE-STAR LUXURY<br />
ACCOMMODATION AND OFFERS<br />
A MYRIAD OF ENRICHING<br />
ACTIVITIES INCLUDING DAY SPA<br />
TREATMENTS, BUSHWALKING,<br />
HIKING, YOGA AND WILDLIFE<br />
SPOTTING.”
GETAWAY<br />
<strong>QHA</strong> REVIEW | 21
GETAWAY<br />
Keeping in line with this vision, Ross said the 75-acre<br />
property at Beechmont sleeps 48 guests in five-star<br />
luxury accommodation and offers a myriad of enriching<br />
activities including day spa treatments, bushwalking,<br />
hiking, yoga and wildlife spotting.<br />
“With our on-site day spa, guests can relax in serenity<br />
or get back into nature with a range of activities<br />
revolving around the pristine grounds of the estate.<br />
“There are also our gourmet dining experiences, such<br />
as cheese and wine tastings, cocktail masterclasses<br />
and kitchen garden tours.<br />
“Guests can also indulge in The Paddock’s picnic<br />
hampers under the shade of a fig tree or by the cosy<br />
fireplace in their cabin. We also have a large communal<br />
fireplace where visitors can enjoy a wine at the end of<br />
the day,” he said.<br />
Looking beyond these luxurious experiences, location<br />
always plays a crucial role when it comes to wellness<br />
tourism. Nestled amid rolling hills on a plateau<br />
approximately 600 metres above sea level, it would be<br />
fair to say Beechmont Estate leaves visitors feeling like<br />
they are far, far away from their everyday lives.<br />
<strong>QHA</strong> REVIEW | 22
GETAWAY<br />
“BY TRACKING OUR EMISSIONS, CHOOSING SUSTAINABLE SUPPLIERS,<br />
EDUCATING OUR WORKFORCE AND REGULARLY REVIEWING OUR<br />
PROGRESS, WE COMMIT TO ACHIEVING ZERO WASTE IN LANDFILLS<br />
BY 2030 AND NET ZERO EMISSIONS BY 2035.”<br />
With the choice of private individual cabins or luxury<br />
pavilions with spacious indoor and outdoor living<br />
areas, guests have access to cosy fireplaces, private<br />
verandas and, perhaps most importantly, the stunning<br />
views and fresh air of the surrounding hinterland.<br />
Ross said, in comparison to its neighbouring<br />
mountains, Beechmont is very quiet with a close-knit<br />
community and only a couple of small businesses<br />
operating in town.<br />
“A lot of the families in the area have been here for<br />
generations, with many of the founding families still<br />
living in the region.<br />
“While the mountain road is popular with motorcycle<br />
riders, car groups and cyclists, not many people have<br />
ever heard of Beechmont, but they are often blown<br />
away by the stunning scenery when they make the<br />
journey up here.<br />
“We are close enough to the convenience of the Gold<br />
Coast and Brisbane while also being far enough away<br />
to be serene and remote. It’s just a lovely, peaceful little<br />
part of the world,” he said.<br />
To complement its breathtaking location, Beechmont<br />
Estate also features carefully designed interior spaces<br />
that encourage guests to slow down, become<br />
grounded and appreciate the natural beauty that<br />
surrounds them. To achieve this, the original owners<br />
enlisted the services of Claire Stevens – a Brisbanebased<br />
interior designer with a reputation for creating<br />
nurturing and sophisticated spaces.<br />
<strong>QHA</strong> REVIEW | 23
GETAWAY<br />
<strong>QHA</strong> REVIEW | 24<br />
Ross said that every detail of the interior styling<br />
was carefully selected to support the vision while<br />
effortlessly capturing the comfort of a home away from<br />
home.<br />
“The heavy, sliding barn doors create a dramatic<br />
entrance to The Paddock restaurant. Once inside, the<br />
scale of the space plays a key part in the design, with<br />
your attention immediately drawn to the green hills<br />
outside.<br />
“The décor here was chosen to have a rich, textured<br />
feel with leathers and timbers that will age with grace<br />
in addition to more earthy tones. Claire sourced and<br />
designed furniture from Currumbin Wood Workers,<br />
local makers that created individual pieces suited to<br />
the space and setting.<br />
“The space is cleverly lit to create a cosy feel while<br />
highlighting the room’s features. Clever zoning creates<br />
scenarios to suit all occasions and is central to the aim<br />
of creating an inviting and comfortable atmosphere,”<br />
he said.<br />
Unsurprisingly, wellness tourism has also become<br />
heavily intertwined with ecotourism, meaning<br />
sustainability and even environmental education<br />
are often at the forefront of many retreats and their<br />
experiences.<br />
Beechmont Estate is certainly no different, with the<br />
venue’s conservational efforts extending to all facets of<br />
its operations. Boasting a 40-kilowatt solar system, the<br />
lodge also uses only harvested rainwater drawn from<br />
its 600,000 litres of on-site water storage.<br />
In addition to sourcing most of its produce from local<br />
suppliers, resulting in low food miles, the estate also<br />
has a kitchen garden and chicken coop, with the<br />
grown produce and fresh eggs going directly into The<br />
Paddock’s dishes.<br />
Ross said, as the lodge is surrounded by the pristine,<br />
world heritage-listed Lamington National Park,<br />
they are constantly reminded of the importance of<br />
environmental conservation.<br />
“We understand that, to have a sustainable future, we<br />
need to protect, preserve and meaningfully engage<br />
with the community in which Beechmont Estate is<br />
located in the Scenic Rim. We recognise the climate<br />
crisis as an ongoing threat to all forms of sustainability<br />
and take action to reduce our environmental impact<br />
across all of our businesses.<br />
“We want to take care of our place while making a<br />
positive contribution to climate action. By tracking our<br />
emissions, choosing sustainable suppliers, educating<br />
our workforce and regularly reviewing our progress,<br />
we commit to achieving zero waste in landfills by 2030<br />
and net zero emissions by 2035.<br />
“We also want to nurture a diverse team, and<br />
recognise our employees as the driving force behind<br />
our commercial and sustainable future. We ensure that<br />
all people here feel safe, secure and supported,” he<br />
said.<br />
Beechmont Estate is only one of the many<br />
accommodation venues in Queensland dedicated to<br />
enhancing the wellbeing of its guests, employees and<br />
environment.<br />
As a matter of fact, in response to our collective<br />
need for more fulfilling experiences, hotels with an<br />
emphasis on location, sustainability, nature and health<br />
are becoming less of a fleeting trend and more of an<br />
integral part of our state’s hospitality scene.<br />
The
GETAWAY<br />
<strong>QHA</strong> REVIEW | 25
OLGR<br />
with Victoria Thomson<br />
STRIVE FOR IMPROVEMENT<br />
<strong>QHA</strong> REVIEW | 26<br />
As Queensland’s Commissioner, I am always eager to<br />
share with you how licensees are working with us to<br />
make positive changes at their venues.<br />
Our Venue Controls Program empowers licensees to<br />
manage risks in their venue and improve safety. The<br />
program gives us an opportunity to work with you<br />
to assess your venue’s existing controls and identify<br />
where improvements can be made. The types of<br />
controls will vary depending on your circumstances<br />
and any recommendations will be tailored to suit your<br />
venue.<br />
We recently worked with a licensee who proactively<br />
reviewed their internal processes after a serious<br />
incident involving a patron who had been drinking at<br />
the venue. We supported the venue to assess the<br />
following controls:<br />
• signage<br />
• responsible service of alcohol (RSA)<br />
• staff training<br />
• security<br />
Detailed recommendations were subsequently made<br />
to assist management to develop best practice<br />
solutions that were customised to the venue:<br />
1. Signage<br />
There was not enough clear and visible signage<br />
to communicate the behavioural expectations and<br />
venue rules to patrons before they entered the<br />
venue.<br />
Improving signage makes it easier for venue<br />
staff and crowd controllers to refuse entry. We<br />
recommended more visible signage be displayed<br />
in strategic locations around the entry to clearly<br />
outline the venue’s zero tolerance of violence and<br />
aggression, and that there is a strict dress code.<br />
Signage gives a clear point of reference to staff and<br />
patrons around the venue’s expectations about<br />
behaviour.<br />
2. RSA<br />
We noted the good practice in place requiring<br />
supervisors to provide reports and RSA documents<br />
to each other during handover or shift briefings.<br />
However, we recommended all staff should be<br />
supplied with this information and that the venue<br />
should include more information about patrons who<br />
had been in the venue consuming alcohol for some<br />
time.<br />
This simple sharing of information can be a critical<br />
part of a venue’s practice for effectively monitoring<br />
patrons’ alcohol consumption, particularly after a<br />
change of shift where there may have been a break<br />
in monitoring.<br />
3. Staff training<br />
The venue provided staff with an extensive<br />
employee handbook during induction. We<br />
recommended introducing an assessment of<br />
staff’s understanding of the venue’s risk-assessed<br />
management plan (RAMP) and how they should be<br />
contributing to the RAMP and managing patrons’<br />
safety. We recommended the use of an online tool<br />
to record and monitor training participation and<br />
assessment results.<br />
4. Security<br />
The security labour hire company conducted<br />
inductions and onboarding for security guards.<br />
The venue did not provide a specific security<br />
training tool or venue-specific documentation. We<br />
recommended a more robust approach which<br />
includes clarifying the venue’s expectations of<br />
security roles, supervision and patron interaction<br />
protocols, reporting structure and use of force<br />
guidelines.
Victoria Thomson OLGR<br />
Adding these additional elements can assist licensees<br />
to meet legislative obligations, including retaining<br />
copies of valid RSA certificates, and ensures<br />
management maintains control of security within the<br />
venue.<br />
I am pleased to share that the licensee implemented<br />
all our recommendations, and also made further selfinitiated<br />
improvements, which resulted in a decline in<br />
alcohol-related incidents at the venue.<br />
The venue now undertakes CCTV reviews to ensure all<br />
incidents are handled effectively and potential violent<br />
incidents are diffused before they occur or escalate.<br />
A team leader is now allocated to each bar within<br />
the venue. Team leaders use handheld radios to<br />
communicate with bars and security staff about patron<br />
behaviour, how long patrons have been in the bar and<br />
provide a point in time assessment of any incidents.<br />
Additional training is conducted on a quarterly basis to<br />
reinforce employees’ RSA obligations.<br />
More experienced security staff were assigned to<br />
the venue and the security labour hire company now<br />
provides fortnightly training which is specific to the<br />
venue’s requirements.<br />
Learn more about our Venue Controls Program here:<br />
www.business.qld.gov.au/industries/hospitalitytourism-sport/liquor-gaming/liquor/compliance/venuecontrols-program.<br />
On a separate note, I would like to remind you of new<br />
smoking laws which come into effect from 1 July 2024.<br />
These laws prohibit children remaining in a venue’s<br />
designated outdoor smoking area (DOSA). Smokefree<br />
buffer requirements for DOSAs are also being<br />
extended.<br />
By 1 September 2024, liquor licensees must hold<br />
an approved retail (liquor) licence to sell smoking<br />
products at their venue. A copy of your liquor licence<br />
for the premises is required as part of the application<br />
process. There is no fee for this licence type. To avoid<br />
processing delays, you should apply as soon as<br />
possible – no later than 31 May 2024.<br />
To apply for your licence visit: www.business.qld.gov.<br />
au/industries/manufacturing-retail/retail-wholesale/<br />
smoking-products-licence.<br />
Learn more about the new smoking reforms here:<br />
www.qld.gov.au/health/staying-healthy/atods/<br />
smoking/new-smoking-reforms.<br />
<strong>QHA</strong> REVIEW | 27
LEGAL MATTERS with Curt Schatz<br />
OPTION AGREEMENTS<br />
<strong>QHA</strong> REVIEW | 28<br />
More recently in my articles, and also at the recent<br />
<strong>QHA</strong> Symposium, I have been looking at some of<br />
the important aspects to be considered when being<br />
involved in a pub transaction.<br />
On 20 September 1985, the Federal Government<br />
bought in the wonderful capital gains tax.<br />
This tax is hefty, and while there are certain<br />
concessions available in relation to ‘rollover relief’,<br />
which attaches to particular types of holding entities<br />
and/or periods of retention prior to disposal, by and<br />
large, it’s 49% on the gain.<br />
What is not commonly known is that the capital gains<br />
tax liability arises each time there is a capital gains<br />
tax event. A disposal of an asset which is subject to<br />
capital gains tax is such an event.<br />
What is a disposal?<br />
The answer is that the contract which is entered into<br />
by the parties is such a disposal event by the seller<br />
and in the event that the asset sold under the contract<br />
is transferred (in other words the contract settles), then<br />
capital gains tax is payable in the financial year that is<br />
relevant to the date of the contract. In other words, it<br />
is the date of the contract that formulates the capital<br />
gains tax liability.<br />
If you are a seller and you are looking to get a binding<br />
agreement with a buyer in a particular financial year<br />
but would prefer to defer the creation of the contracts<br />
to postpone the capital gains tax liability, then the most<br />
commonly used mechanism is either a put option, a<br />
call option or a put and call option.<br />
Types of agreements<br />
Firstly, let’s consider these different types of<br />
agreements.<br />
A call option is an option granted to a buyer to<br />
exercise based on the conditions of the option<br />
agreement including the timeframe during which a call<br />
option can be exercised.<br />
A put option is the same type of grant, but in favour of<br />
the seller.<br />
You would have heard the term put and call option,<br />
and this is an agreement where the buyer and the<br />
seller have independent rights to exercise a purchase<br />
or a sale by giving notice.<br />
The important part to the capital gains tax deferral is<br />
the fact that the option agreement can be drafted such<br />
that the call option and/or the put option may not be<br />
exercised until a certain date.<br />
For example, if the parties enter into the put and call<br />
option deed on 1 <strong>April</strong> 2024, but the options may<br />
not be exercised until at least 1 July 2024, then the<br />
contracts don’t come into existence until the exercise<br />
of the option which cannot occur until 1 July 2024 or<br />
later.<br />
This pushes the capital gains tax liability out to the<br />
following financial year.<br />
Binding parties to an agreement<br />
Lastly, you may be concerned an option agreement is<br />
not as binding on the parties as a formal contract.<br />
The option agreement will have annexed to it the<br />
contract/s in final and agreed form (but unexecuted),<br />
and the parties will confirm in the option agreement<br />
that upon the exercise of the call or put, and even if<br />
a party to the option agreement refuses to sign the<br />
contract, that the party refuses to sign the contract<br />
is equally as bound to it as if they had signed that<br />
contract.<br />
Of course, security for such performance in the form<br />
of money, bank guarantees or other security can be<br />
requested by either party from the other to secure the<br />
promise to settle the contracts in the event that the put<br />
or call options are exercised.<br />
We always insist that clients speak to their<br />
accountants about these mechanisms because we<br />
are never as familiar with our clients’ personal financial<br />
affairs as your accountant and on that basis, this article<br />
represents statements of general principal as opposed<br />
to the specific advice.
SUPERANNUATION<br />
HOSTPLUS IS AN AWARD-WINNING SUPER FUND<br />
Hostplus is Money magazine’s Best Super Fund for<br />
2024 1 .<br />
What does that mean for our members? Hostplus is<br />
a top-performing super fund that puts members first.<br />
Judged on strong performance, good value and an<br />
ongoing focus on members, we’re proud to be a super<br />
fund that delivers on all three fronts.<br />
The benefits of being with us<br />
Take a look at a few ways we’re striving to provide our<br />
members with the future they’ve worked hard for.<br />
Consistently strong returns<br />
We measure our success by what we deliver for our<br />
members. As well as winning Money magazine’s Best<br />
Super Fund for 2024¹, Hostplus’ default Balanced<br />
(MySuper) option, where most of our members invest,<br />
is a top performer over the long term. In fact, it’s<br />
ranked the number one option over rolling 10 and<br />
20-year periods.² See our investment performance at<br />
hostplus/performance.<br />
A low admin fee 3<br />
One of the lowest admin fees out of any MySuper<br />
product means more of members’ money is invested<br />
in their future. Every dollar our members save goes<br />
a long way to helping them achieve a future full of<br />
positivity. That’s why we aim to keep our fees and<br />
costs as low as possible. You can find out about our<br />
fees by visiting hostplus/fees.<br />
A wide range of investment choices<br />
While our Balanced option is designed for members<br />
who prefer to leave investment decisions to us, we<br />
offer a range of investment options – including premixed<br />
and single sector options – for those who want<br />
more control over their super. Members can mix and<br />
match different options to suit their investment risk<br />
profile and financial objectives. Take a look at our<br />
range of investments at hostplus/investments.<br />
Disclaimers<br />
1<br />
Best Super Fund 2024 is awarded by Money magazine. Visit moneymag.com.au for awards criteria. Awards and ratings are only one factor to consider when<br />
choosing a super fund. Past performance is not a reliable indicator of future performance. General advice only. Consider the relevant Hostplus PDS and TMD<br />
at hostplus.com.au and your objectives, financial situation and needs, which have not been accounted for. Issued by Host-Plus Pty Limited ABN 79 008 634<br />
704, AFSL 244392 as trustee for the Hostplus Superannuation Fund, ABN 68 657 495 890.<br />
2<br />
SuperRatings Fund Crediting Rate Survey – SR50 Balanced (60-76) Index for January 2024.<br />
3<br />
Source: SuperRatings fee data for public offer MySuper products extracted from SMART 2.0 platform on 7 February 20242023. Comparison is based on the<br />
total administration fees and costs assuming a $50k account balance. Other fees and costs apply. Refer to the PDS for more information.
INSIGHTS<br />
FOCUS ON SUSTAINABLE SEAFOOD<br />
FOLLOWING ON FROM SUSTAINABLE SEAFOOD WEEK IN MARCH AND<br />
COMING IN TO THE EASTER HOLIDAY SEAFOOD SEASON, AS WELL AS<br />
MORE PEOPLE WANTING TO EAT LOCALLY, ETHICALLY AND SUSTAINABLY,<br />
SEAFOOD IS A HOT TOPIC.<br />
<strong>QHA</strong> REVIEW | 30<br />
Seafood is incredibly popular in Australia with each<br />
Aussie consuming about 14 kilograms per year.<br />
According to industry experts, this is 1.5 kilograms<br />
more than we were eating just a few years ago.<br />
Bidfood was the first Australian supplier to take a<br />
sustainability-based approach when procuring seafood<br />
products and they also work in partnership with Global<br />
Aquaculture Alliance, Marine Stewardship Council and<br />
the Aquaculture Stewardship Council, both locally and<br />
abroad.<br />
Bidfood is across the hot issues that are swirling<br />
around seafood today. Some of these include<br />
overfishing, illegal fishing, modern slavery and lessthan-acceptable<br />
aquaculture. Buying from a respected<br />
supplier that upholds the strictest standards ensures<br />
you will never have to touch seafood that has been<br />
tainted by these issues. However, it is important that<br />
everyone is are aware of these concerns and are<br />
working together to ensure we are all using the best,<br />
most sustainable and ethical seafood that is available.<br />
Here, the Bidfood team take us through what venues<br />
need to know and look out for.<br />
Local fish<br />
Australia and New Zealand have some of the most<br />
stringent fishing regulations and quota controls in the<br />
world. Australian fishers work under both federal and<br />
state controls. The quality, handling and transport<br />
of the catch itself is overseen by state food safety<br />
authorities such as Safe Food Queensland. Australian<br />
fishers must report their catch to local fishing<br />
authorities and, if working in Commonwealth waters,<br />
to federal officers.<br />
Fishers work under strict quotas which are monitored<br />
and changed seasonally according to the figures being<br />
reported. Catching certain species of fish, shellfish and<br />
crustaceans, such as rock lobster, is banned at certain<br />
times of the year when the official season is closed.<br />
Our burgeoning aquaculture industry is also run under<br />
strict controls - from various bodies such as local<br />
councils to government authorities, with the majority of<br />
aquaculture businesses certified by third-party bodies<br />
such as the Aquaculture Stewardship<br />
Council. These all combine to create<br />
a national fishing industry that not only<br />
produces some of the best fish in the world but<br />
also some of the most sustainable.<br />
Marine Stewardship Council<br />
One quick way to ensure that your fish and seafood<br />
is sustainable is to look for the blue fish logo from<br />
the Marine Stewardship Council (MSC). This is a<br />
global not-for-profit organisation with an aim to end<br />
overfishing around the world. The MSC brings together<br />
scientists, the people working on and around the seas,<br />
industry experts and other organisations.<br />
Using masses of data on actual wild fish stocks, the<br />
MSC is able to determine which species in which<br />
waters are sustainable to fish. The MSC recognises<br />
and rewards sustainable fishing practices making sure<br />
that the underwater environment is not harmed during<br />
fishing. So, when you see the MSC logo on a product<br />
you know that the seafood stocks are fished in a way<br />
that does not threaten the population’s long-term<br />
health and minimises the damaging effects of fishing<br />
on the surrounding wildlife and ecosystem.<br />
Aquaculture Stewardship Council<br />
Today, more than half the seafood eaten around the<br />
world is farmed. Seafood farming, or aquaculture,<br />
is a large, growing industry with a significant global<br />
impact and must be handled with great responsibility<br />
and care. But just like all food production, farming fish<br />
and seafood does of course have environmental and<br />
social impacts. This might be from water use, pollution<br />
or over-reliance of chemicals and medication. This is<br />
where the Aquaculture Stewardship Council (ASC)<br />
becomes important.<br />
This is another not-for-profit organisation operating<br />
around the world and certifying fish and seafood farms<br />
that meet their strict standards, which cover a wide<br />
range of environmental and social impacts. The health<br />
of the surrounding water bodies, seabeds and other<br />
waterways are monitored for pollution.
INSIGHTS<br />
<strong>QHA</strong> REVIEW | 31
INSIGHTS<br />
<strong>QHA</strong> REVIEW | 32<br />
Surrounding habitat and biodiversity also need to be<br />
protected, workers must be paid fairly and treated<br />
well, and even the relationship with neighbours is<br />
included.<br />
On top of that, ASC certification<br />
means that the feed the fish are given must be<br />
sustainable as well. This means no fish meal sourced<br />
from non-sustainable fisheries and no nasties such as<br />
unsustainable palm oil. A green ASC logo means the<br />
farmed seafood in the box is sustainable.<br />
Global Seafood Alliance’s Best Aquaculture<br />
Practice<br />
Another aquaculture standard is the Global Seafood<br />
Alliance’s Best Aquaculture Practices (BAP) standard.<br />
Products that meet the standard carry the white fish<br />
within an open circle logo.<br />
The BAP program is the only aquaculture certification<br />
program in the world that certifies every step of the<br />
production chain – from hatcheries to farm, feed and<br />
processing.<br />
Each certification standard focuses on the four<br />
pillars of responsible fish farming – environmental<br />
responsibility, social accountability, food safety and<br />
animal health and welfare. It is not just BAP saying<br />
farms are doing the right thing. The BAP certification<br />
program is benchmarked by globally recognised third<br />
parties and is endorsed by more than 150 retail and<br />
foodservice operators worldwide, and there are more<br />
than 3,550 BAP certified producers globally.<br />
Traceability<br />
A healthy, sustainable global fishing industry requires<br />
watertight traceability around the world to ensure<br />
that all seafood comes from operators using best<br />
practices. Sadly, there are unscrupulous businesses<br />
and individuals who are fishing illegally, not reporting<br />
their catch or not operating under proper regulations.<br />
Known as IUU fishing (illegal, unregulated and<br />
unreported), the unsavoury practice sees an economic<br />
loss of around $55.4 billion every year and has a<br />
significant impact on global food security.<br />
IUU fishers, operating off the coast of vulnerable<br />
nations, can severely impact the availability of seafood<br />
for local communities. The global seafood industry is<br />
actively working against this deplorable practice<br />
with some of the biggest seafood companies<br />
coming together to make the Global Dialogue<br />
on Seafood Traceability broadly adopted.<br />
They are also pressuring governments to<br />
adopt the Port State Measures Agreement<br />
(PSMA). This is an enforceable code that<br />
would see the ports where illegal fish are<br />
landed clean up their act.<br />
These two measures would also<br />
encourage the public to report on<br />
suspicious fishing behaviour, make businesses<br />
accountable and help ensure they buy from reputable<br />
and regulated suppliers. Friends of Ocean Action cochair<br />
and United Nations secretary general’s special<br />
envoy for the ocean ambassador, Peter Thomson, said<br />
ending illegal, unreported and unregulated fishing is<br />
essential to ensuring a sustainable blue economy and<br />
the maintenance of a thriving ocean.<br />
“There must be nowhere to land and nowhere to sell<br />
fish and seafood that is caught illegally,” he said.<br />
Country of origin labelling<br />
After years of lobbying from the Australian seafood<br />
industry, the federal government looks set to<br />
legalise compulsory country of origin labelling for<br />
the foodservice industry. When it is implemented,<br />
perhaps later in the year, cafés, pubs, hotels and other<br />
hospitality businesses will need to identify where their<br />
fish comes from.<br />
If it is local, the letter A will need to be displayed next<br />
to Australian fish on the menu. If it is imported seafood<br />
it will need to have the letter I next to it and if it is of<br />
mixed origin, such as a marinara made with local<br />
salmon and imported mussels, the letter M will need<br />
to be displayed. At the time of writing, an official start<br />
date was yet to be announced but the government has<br />
assured business owners that there will be a gradual<br />
transition period to allow the industry to adjust.<br />
Modern slavery<br />
Back in 2010, British newspaper, The Guardian,<br />
published a shocking report about human slavery<br />
in the global fishing industry. It rocked the seafood<br />
industry and caused concern among consumers<br />
who didn’t want to buy fish caught and processed by<br />
poorly treated immigrant labour working in Southeast<br />
Asian countries. This report was followed four years<br />
later by the same paper with a similar story about<br />
the state of aquaculture farms in Southeast Asia.<br />
Immigrants were being forced to work long hours in<br />
atrocious conditions for little or no money.
INSIGHTS<br />
People in business, NGOs and governments across<br />
the world were appalled and swung into action to<br />
right the wrongs. A lot of work was done to solve<br />
the problems. Governments made concerted efforts<br />
to work with each other to make laws against<br />
the practices of modern slavery. The Australian<br />
Government, for example, passed the Modern Slavery<br />
Act in 2018.<br />
Businesses that were accused of modern slavery<br />
realised that doing the right thing was actually<br />
good business and they changed practices.<br />
Seafood buyers and distributors doubled<br />
down on the need for transparency and<br />
accountability. Organisations such as the<br />
Consumer Goods Forum and Global<br />
Sustainable Seafood Initiative developed<br />
standards and auditing programs to ensure<br />
businesses are not using forced child<br />
labour, wages are fair, there is freedom<br />
to associate and practice collective<br />
bargaining, and that worker health<br />
and safety is respected. Thankfully,<br />
the state of play in 2024 has vastly<br />
improved.<br />
If you’re buying from a reputable<br />
supplier, such as Bidfood, you<br />
can be assured you are<br />
getting seafood that is<br />
both ethical and<br />
sustainable.<br />
BIDFOOD IS ACROSS THE HOT ISSUES THAT<br />
ARE SWIRLING AROUND SEAFOOD TODAY.<br />
SOME OF THESE INCLUDE OVERFISHING,<br />
ILLEGAL FISHING, MODERN SLAVERY AND<br />
LESS-THAN-ACCEPTABLE AQUACULTURE.<br />
<strong>QHA</strong> REVIEW | 33
ACCOMMODATION<br />
with Tom Fitzgerald<br />
THE SWIFT EFFECT<br />
CAPITALISING ON EVENT-DRIVEN DEMAND<br />
<strong>QHA</strong> REVIEW | 34<br />
Whilst our focus is on our jurisdiction of Queensland,<br />
it’s hard not to cast our gaze to our southern states<br />
to unpack what has been a history-making visit to<br />
Australia by the stadium-filling extravaganza, Taylor<br />
Swift. Without going too far down the rabbit hole of<br />
hysteria and Swifties’ outfits and bracelets, the sheer<br />
economic impact to Victoria and New South Wales<br />
has been enormous.<br />
From a high-level view, the seven sell-out shows in<br />
Melbourne and Sydney pulled in a massive 600,000<br />
fans, injecting over a staggering $140 million into the<br />
national economy. Interestingly, the Australian Financial<br />
<strong>Review</strong> stated this was more impactful than Australia’s<br />
entire summer of cricket.<br />
Taylor Swift’s Melbourne shows broke records, with<br />
Saturday night breaking Melbourne’s average daily rate<br />
(ADR) record by $29 and revenue per available room<br />
(RevPAR) by $27, with all three shows now holding the<br />
title for the highest ADR and RevPAR nights on record<br />
for the city, impressively outdoing staples such as New<br />
Year’s Eve and the Australian Open.<br />
Sydney hotels enjoyed a record-breaking weekend,<br />
with many reporting occupancy levels of between<br />
90% and 100% and a $523.20 average ADR across<br />
Taylor’s four concert nights, sending hotel rooms to<br />
their busiest level since the 2000 Olympic Games in<br />
Sydney.<br />
Head of research for Ray White, Vanessa Rader, said<br />
that while concerts last year from performers such<br />
as Harry Styles, Ed Sheeran, Paul McCartney and<br />
Coldplay led to soaring hotel room rates, Swift is<br />
the standout with fans travelling internationally and<br />
interstate.<br />
She also said rooms across Sydney for the weekend<br />
had skyrocketed as much as 300% compared to the<br />
average Sydney room rate achieved last February<br />
of $287 per night. CBD hotel rates in Melbourne<br />
jumped from an average of $220 a night recorded last<br />
February to as high as $900 a night and above across<br />
the Taylor Swift tour period.<br />
Some of the notable estimated figures around<br />
attendees spending in region were as follows:<br />
• 600,000 people across the Sydney and Melbourne<br />
concerts over seven shows had an average spend of<br />
$284 per person<br />
• More than 100,000 fans and families travelled from<br />
interstate for each concert, with each spending about<br />
$185 a day on accommodation and dining out, with<br />
overstays expected to last about two to three days<br />
• More than 10,000 international visitors were<br />
predicted to come from overseas and spend under<br />
$500 a day during longer-lasting stays<br />
Queensland unfortunately missed out on this occasion<br />
on the Swift effect, although it is home to iconic events<br />
of its own such as the NRL Magic Round, which<br />
draws travellers in from across the country. 2023’s<br />
Magic Round event delivered on occupancy and<br />
average rates, with STR reporting the highest RevPAR<br />
for Brisbane since the 2014 G20 Brisbane Summit –<br />
$328.59 on Saturday 6 May 2023.<br />
Potentially increasing Queensland’s chances to land<br />
big-ticket shows, the number of concerts allowed in a<br />
year could significantly increase under a Queensland<br />
government proposal to exempt multi-show runs from<br />
its annual cap.<br />
In what was a temporary post-COVID measure for<br />
2023 and 2024, the government doubled the number<br />
of concerts allowed in a calendar year at Suncorp from<br />
six to 12, which is now being pushed as a permanent<br />
change while allowing a concert series to be counted<br />
as a single show.<br />
Townsville continues to show its capability in drawing<br />
big-name artists and delivering major events, with<br />
P!nk recently performing two shows in March after<br />
selling out within 16 minutes of going on sale. P!nk’s<br />
tour is expected to inject about $8 million into the local<br />
economy, with hotels seeing frenzied demand and their<br />
average rates increasing dramatically.
Tom Fitzgerald<br />
ACCOMMODATION<br />
Townsville Enterprise has also encouraged<br />
accommodation providers and other local businesses<br />
to make the most of the opportunities associated with<br />
P!nk’s concert, launching a platform called Eventify<br />
designed to revolutionise how businesses interact<br />
with event attendees ahead of major events. Some<br />
examples include promotional menus, bus services,<br />
decorating and theming, activations and discounts on<br />
service for those with concert tickets.<br />
Surprisingly, another huge international artist, Fred<br />
Again, ignited chaos by announcing secret ‘pop-up’<br />
side shows in various regions. With the event tickets<br />
and location being withheld until late to add to the<br />
hype, the Queensland event held on the Gold Coast<br />
had 31,500 people attend, although there were<br />
limitations for businesses to maximise the associated<br />
opportunities with some highly publicised concerns<br />
over the dumping of hired e-scooters due to limited<br />
transport given the nature of the events formation.<br />
Being able to attract high-calibre artists to Queensland<br />
is highly significant and helps drive demand. While<br />
Taylor Swift might be a once-in-a-generation talent, the<br />
results show the thirst is there for concerts, and hotels<br />
and accommodation providers will continue to reap<br />
the benefits.<br />
For property owners and managers, this presents<br />
a crucial window of opportunity. Staying abreast of<br />
what’s on is key. Guests planning to attend these highprofile<br />
events are also making early accommodation<br />
bookings. Delaying the onboarding process of<br />
properties means potentially missing out on this<br />
proactive segment of travellers ready to spend and<br />
looking for convenient places to stay.<br />
To effectively tap into this lucrative demand,<br />
prioritising the forward booking process and aligning<br />
property listings with the event calendar is essential.<br />
Understanding the Swift effect and similar trends<br />
allows property managers to anticipate demand spikes<br />
and prepare their offerings accordingly, ensuring<br />
they’re not just part of the selection, but a preferred<br />
choice for guests.<br />
By recognising and adapting to these trends, hotels<br />
can significantly enhance their visibility, occupancy<br />
rates and revenue, all while contributing to the guest<br />
experience and economic landscape surrounding<br />
major events.<br />
Source acknowledgements:<br />
The Taylor Swift effect brings $140m windfall to Sydney and<br />
Melbourne<br />
https://www.afr.com/companies/tourism/the-taylor-swift-effect-syd-melb-tonab-140m-windfall-20240103-p5euw9<br />
Countdown is on for Pink’s Townsville concerts<br />
https://www.townsville.qld.gov.au/about-council/news-and-publications/<br />
media-releases/2024/march/countdown-is-on-for-pinks-townsville-concerts<br />
Gold Coast Bulletin<br />
https://www.goldcoastbulletin.com.au/news/transport/fred-again-goldcoast-concert-fury-over-traffic-gridlock-and-abandoned-bikes-after-secretgig/news-story/e4a314fe4666c28de37c91a859417ec2<br />
Bumper weekend for Sydney hotels as Swift, SailGP and Blink 182 draw<br />
influx of visitors<br />
https://www.hotelmanagement.com.au/2024/02/28/bumper-weekend-for-sydneyhotels-as-swift-sailgp-and-blink-182-draw-influx-of-visitors/<br />
‘Taylor has topped it’: Swift trumps Aus Open, NYE in hotels gold rush<br />
https://www.afr.com/companies/tourism/taylor-has-topped-it-swift-trumps-ausopen-nye-in-hotels-gold-rush-20240202-p5f1zr<br />
Swift kick from concerts crafts an Australian tourism love story<br />
https://www.theage.com.au/politics/victoria/swift-kick-from-concerts-crafts-anaustralian-tourism-love-story-20240218-p5f5ts.html<br />
The Swift Effect: Capitalising on Event-Driven Demand<br />
https://www.getlavanda.com/insights/the-swift-effect-capitalising-on-eventdriven-demand/#:~:text=This%20phenomenon%2C%20aptly%20termed%20<br />
%E2%80%9CThe,on%20the%20short%2Dstay%20market.<br />
<strong>QHA</strong> REVIEW | 35
<strong>QHA</strong> REVIEW | 36<br />
FUN-LOVING
FOCUS<br />
“THE SECRET TO A SUCCESSFUL<br />
HOLIDAY IS ENSURING THE KIDS<br />
ARE HAPPY,” IS A SENTIMENT<br />
THAT MANY ACCOMMODATION<br />
PROVIDERS ARE STARTING TO<br />
TAKE MORE SERIOUSLY, BUT<br />
MAYBE NONE QUITE AS MUCH<br />
AS THE PARADISE RESORT.<br />
What was once an overlooked demographic in the<br />
hospitality industry has clearly become an incredibly<br />
valued one over the past few years. Interestingly,<br />
children are beginning to have a huge impact on<br />
tourism, especially with the increasing growth and<br />
accessibility of family travel.<br />
Perfectly representing this rising movement for more<br />
kid-friendly accommodation is Paradise Resort – the<br />
mecca of all family hotels and the clear experts when it<br />
comes to redefining the hospitality experience as both<br />
a heaven for kids and a paradise for adults.<br />
When describing the unique strategy responsible<br />
for the venue being awarded Best Family Resort in<br />
Australia for an impressive 12 years in a row, sales and<br />
marketing manager, Alicia Szerszyn, said the resort<br />
purposely focuses on one key demographic – families<br />
with children under 13 years of age.<br />
“Our customers are busy families looking for value<br />
for money and the option of an easy, all-in-one-place<br />
holiday. These guests are seeking an experience to<br />
rekindle traditional family values, often with extended<br />
family and groups of friends travelling together.<br />
“I believe our consistent success in being awarded<br />
Best Family Resort in Australia can be attributed to our<br />
important commitment to listening to our customers<br />
and evolving alongside their needs.<br />
“Cruise ships dominated the domestic family market<br />
prior to the pandemic. For parents, the key benefit of a<br />
cruise vacation is being able to relax while the kids are<br />
occupied.<br />
“Our total experience, which includes endless<br />
entertainment, food and beverage offerings,<br />
accommodation and partnerships with local tours and<br />
attractions, is designed around making memories,”<br />
she said.<br />
Best described as a cruise ship on land, or maybe<br />
even a theme park, Paradise Resort has easy access<br />
<strong>QHA</strong> REVIEW | 37
A TYPICAL DAY AT<br />
PARADISE RESORT<br />
8am<br />
Continental buffet or a la carte breakfast at<br />
Penguins Restaurant or a quick bacon muffin and<br />
hash brown from Jerry’s Burgers while planning<br />
the day ahead.<br />
10am<br />
Kids enjoy time at the water park and dunk tank<br />
while parents relax nearby on a pool lounge. The<br />
more adventurous kids can head to the ice skating<br />
rink, visit the jungle gym or try rock climbing.<br />
11am<br />
Families can join one of many activities including<br />
hair braiding, face and nail treatments at the<br />
pamper parlour, laser tag, an adventure train ride,<br />
teddy bear workshops or cupcake decorating.<br />
12noon<br />
Kids head to the complimentary Kids Club for<br />
lunch, go-karting and arts and crafts while Mum<br />
and Dad spend some time relaxing, exploring the<br />
Gold Coast or unwinding by the pool.<br />
5pm<br />
Family dinner at either Penguins Restaurant,<br />
Jerry’s Burgers, Deb’s Pizza Shack, Mexican<br />
Canteen or Poolside Café.<br />
7pm<br />
Families can sit back and relax on the pool<br />
lounges and enjoy an outdoor movie or live<br />
entertainment featuring aerial or cabaret shows.<br />
8pm<br />
Kids can enjoy the evening session in the Kids<br />
Club while parents explore Surfers Paradise or<br />
enjoy the nightly entertainment on-site.<br />
<strong>QHA</strong> REVIEW | 38
FOCUS<br />
to all of the attractions that the Gold Coast has to offer,<br />
and is easily one of the only accommodation venues<br />
with such out-of-this-world activities and entertainment<br />
options.<br />
Some of these include an ice skating rink, a kids and<br />
teens club, multiple virtual reality experiences, a lagoon<br />
pool and dunk tank, a nine-metre rock-climbing wall,<br />
plenty of indoor and outdoor play gyms, two giant<br />
water parks and a miniature train ride – all under one<br />
roof.<br />
Fun also fills every single one of the hotel’s 360 rooms,<br />
which are enclosed inside four wings named and<br />
themed after the venue’s charming gecko mascots –<br />
Dusty, Captain, Cleo and Astro. These characters not<br />
only enhance the overall visitor experience, especially<br />
for the little ones, but also help younger guests easily<br />
find their way back to their rooms.<br />
Importantly, Alicia said Paradise Resort is a place<br />
where guests can enjoy their entire holiday on-site<br />
while experiencing their unique services, entertainment<br />
and facilities.<br />
“We are unique, especially with our business model,<br />
which is based on providing a one-stop family holiday<br />
experience rather than just selling a bed for the<br />
night. We enjoy hosting families in a fun and relaxed<br />
environment with a true Aussie level of service, and<br />
deliver a range of accommodation to suit families of up<br />
to eight.<br />
<strong>QHA</strong> REVIEW | 39
FOCUS<br />
<strong>QHA</strong> REVIEW | 40<br />
“There is a ‘kids-first’ approach to the design<br />
and features of our rooms. Rather than supplying<br />
slippers, earbuds and shoe polish, we offer bathroom<br />
footstools, bed rails, porta-cots, baby baths, prams<br />
and highchairs. For us, comfort and being mindful of<br />
the family budget is always top-of-mind.<br />
“But the adults aren’t left out either. They can<br />
escape and unwind within our resort with delicious<br />
and affordable food and beverage offerings and<br />
entertainment like trivia, yoga by the pool, game<br />
shows, cocktail and gin making classes, cooking<br />
shows and live music,” she said.<br />
Of course, such an unconventional hotel can only<br />
come with an equally-as-unconventional backstory.<br />
Originally opening its doors as Ocean Blue Resort<br />
in November 1981, the venue became a household<br />
name after making weekly appearances as the ultimate<br />
romantic getaway on Australian game show, Perfect<br />
Match.<br />
Complete with a central pool, swim-up bar, conference<br />
facilities, hairdresser, beauty salon and popular<br />
nightclub, the resort targeted the conference, wedding<br />
and weekend getaway markets before shifting its focus<br />
to the international, mid-range and group business<br />
markets.<br />
However, after experiencing multiple owners,<br />
continuous changes in direction and plenty of<br />
mismatched upgrades and refurbishments over a<br />
number of years, the resort was left in a poor state. In<br />
2010, after a long period of receivership and neglect,<br />
the property was purchased by owners determined to<br />
turn poor trading performance around and focus on<br />
what the Gold Coast is renowned for – the lucrative<br />
domestic family market.<br />
Alicia said, at that time, cruise ships were dominating<br />
the young family holiday scene, as they offered<br />
a one-stop experience full of inclusions, all-day<br />
entertainment, kids clubs, adult areas, pools, activities<br />
and multiple bar and dining options.<br />
“Cruising became more affordable, accessible and<br />
attractive, so our management’s plan was to take this<br />
market head-on, working with the owners to refurbish<br />
the resort and provide an all-inclusive experience on<br />
land.<br />
“OUR EXPERIENCE INCLUDES<br />
ENDLESS ENTERTAINMENT, FOOD<br />
AND BEVERAGE OFFERINGS,<br />
ACCOMMODATION AND<br />
PARTNERSHIPS WITH LOCAL TOURS<br />
AND ATTRACTIONS, DESIGNED<br />
AROUND MAKING MEMORIES”<br />
“They invested over $4.5 million and added water<br />
parks, ice rinks and climbing gyms while further<br />
developing family entertainment and activities to
FOCUS<br />
<strong>QHA</strong> REVIEW | 41
FOCUS<br />
<strong>QHA</strong> REVIEW | 42<br />
levels not experienced in other Australian resorts.<br />
This change proved successful, and the hotel swiftly<br />
became a major player in the family market, winning<br />
numerous awards.<br />
“In 2016, our resort was once again sold, this time to<br />
developers with plans to demolish and replace it with a<br />
bigger and better resort. Our entire team prepared for<br />
the closure and demolition of the building forever, as<br />
our unique ‘cruise ship on land’ concept was now to<br />
be encapsulated into the pending tower development.<br />
“At this point, key personnel were relocated, so<br />
Paradise Resort operated on skeleton staff and<br />
minimal funding. Our building was becoming<br />
dilapidated, and those few remaining staff and<br />
managers were at an all-time low in morale and<br />
motivation,” she said.<br />
In an unpredicted twist, Paradise Resort was placed<br />
into receivership in late 2019, which led to Dr Jerry<br />
Schwartz, a prominent Australian hotel owner with<br />
a passion for family resorts, purchasing the venue<br />
in 2020. Committing $10 million to renovations, his<br />
intention was clear – to return the resort to its glory<br />
days with additional facilities, services and technology.<br />
To achieve this, the venue’s management has<br />
continually invested in the hotel’s vibrant entertainment<br />
and activities department, which includes live daily<br />
activities such as outdoor movie nights, live character<br />
shows, cabaret-style theme nights, multiple food and<br />
beverage outlets, a convenience store and dozens of<br />
daily family focused activities.<br />
Alicia said the owner and general manager of the<br />
resort, who are both referred to by the team as ‘Willy<br />
Wonka’ for their out-of-the-box-ideas, have a clear<br />
decision-making process when it comes to adapting<br />
the venue for families.<br />
“Each of our decisions should be clear in addressing<br />
various customer feedback sources and researching<br />
common complaints, requests and suggestions.<br />
“We often evaluate the attractiveness of cruise ships to<br />
the family holiday experience, and look into how their<br />
iconic features could be adapted into our property. We<br />
are also sure to engage with local trades, suppliers and<br />
manufacturers to assist in turning these dreams into<br />
reality.<br />
“Researching what makes an organisation attract<br />
the best customer-focused team is also important in<br />
a tough market. Branding to our internal team and<br />
external customers creates a sense of belonging,” she<br />
said.<br />
Of course, with the demand for family-focused venues<br />
only growing, the Paradise Resort is not stopping its<br />
innovative approach to hospitality anytime soon, with<br />
plenty of fun, colourful developments in the works.<br />
In addition to adding a delightful new miniature Ferris<br />
wheel to its offerings earlier this year, the resort has<br />
also unveiled a versatile multi-purpose sports court<br />
designed as a haven for teenagers, and is in the<br />
process of transforming an additional 48 rooms into<br />
deluxe spaces.<br />
Alicia said major construction is also underway for their<br />
eagerly anticipated adults-only pool and lounge bar,<br />
which is set to open its doors by the year’s end.<br />
“We’re thrilled about the continuous enhancements<br />
shaping the future of Paradise Resort. Our mission<br />
will continue to be engaging in open communication<br />
with both staff and guests and actively incorporating<br />
feedback to shape a resort experience that is truly the<br />
best for families.<br />
“We want to cultivate an environment where both staff<br />
and guests enthusiastically contribute to positive family<br />
memories. We also strive to be the employer of choice<br />
in Australia, fostering a workplace where each day is<br />
dedicated to delivering excellence and enjoying the<br />
journey as part of a motivated, fun-loving team,” she<br />
said.
EMPLOYMENT RELATIONS with Sarah Swan<br />
UNDERSTANDING THE NEW RIGHT TO DISCONNECT<br />
<strong>QHA</strong> REVIEW | 44<br />
On Monday 26 February 2024, the Fair Work<br />
Legislation Amendment (Closing Loopholes No 2)<br />
Act 2024 received Royal Assent, introducing an<br />
enforceable workplace right for an employee to<br />
‘disconnect’ from work. These provisions were a<br />
last-minute inclusion in the amending legislation and<br />
weren’t something that business was consulted on<br />
prior to its introduction into parliament. But what do<br />
these provisions mean for the hospitality industry?<br />
What is the ‘right to disconnect’?<br />
Under the new provisions, an employee may refuse<br />
to monitor, read or respond to contact, or attempted<br />
contract, from an employer or third parties (i.e. clients)<br />
outside of the employee’s working hours, unless the<br />
refusal is unreasonable.<br />
‘Contact’ will be given a broad interpretation to include<br />
phone calls, text messages, emails, messaging<br />
platforms (e.g. WhatsApp, Facebook Messenger) or<br />
any other means to engage with employees.<br />
The following factors will be taken into account when<br />
determining if an employee’s refusal to engage with<br />
contact is unreasonable:<br />
• the reason for the contact or attempted contact<br />
• how the contact or attempted contact is made and<br />
the level of disruption the contact or attempted<br />
contact causes the employee<br />
• the extent to which the employee is compensated<br />
(either financially or with non-monetary<br />
compensation):<br />
• to remain available to perform work during the<br />
period in which the contact or attempted contact<br />
is made; or<br />
• for working additional hours outside of the<br />
employee’s ordinary hours of work<br />
• the nature of the employee’s role and the<br />
employee’s level of responsibility<br />
• the employee’s personal circumstances (including<br />
family or caring responsibilities)<br />
An employee or employer will be able to apply to the<br />
Fair Work Commission (FWC) to deal with a dispute<br />
about these provisions – but only after failing to resolve<br />
it at the workplace level.<br />
What does this mean?<br />
What the right to disconnect actually does is prevent<br />
employees from being punished for refusing to take<br />
unreasonable work calls or answer emails in their<br />
unpaid non-work time. This is not a substantial shift<br />
from what already occurs in practice.<br />
The example we provide is the introduction of a new<br />
workplace policy which is provided to all staff via an<br />
email. Staff are asked to respond to that email with<br />
their acknowledgement as having read the policy.<br />
If a casual food and beverage attendant does not reply<br />
to that email with their acknowledgement until they are<br />
next back at work, the employer would not currently<br />
be taking disciplinary action against the employee for<br />
their failure to respond when they were not at work.<br />
The employer would instead wait until the employee<br />
is next at work and would remind the employee that<br />
they still need to read the policy and respond to the<br />
email, which is where the matter would end. These<br />
new provisions will not fundamentally change these<br />
practices; however a common sense approach should<br />
be taken.<br />
What can employers do?<br />
Contrary to some media suggestions, the right to<br />
disconnect does not oblige employers to cease<br />
contact with employees outside of working hours.<br />
Hospitality is a 24/7 industry. With extended<br />
trading hours, seven-day operating schedules and<br />
management of multiple competing demands, it is not<br />
unreasonable to expect that employers are regularly<br />
contacting a portion of its workforce when they may<br />
not be at work.<br />
Employers can continue to contact employees outside<br />
their ordinary working hours as needed, including in,<br />
but not limited to, the following circumstances:
Sarah Swan<br />
EMPLOYMENT RELATIONS<br />
• if an employee’s position is a specialised one with<br />
increased responsibility (e.g. approved managers,<br />
food safety supervisors, IT technicians), contact for<br />
a task relevant to their position<br />
• contacting an employee to notify them of a changed<br />
shift, or to offer a casual employee a shift<br />
• notify the employee of a change in work location<br />
• inform an employee of an emergent situation that<br />
requires their attention<br />
• to ask an employee a question that cannot wait<br />
until they are next back at work (e.g. where the<br />
employee left a set of keys)<br />
• if an employee is ‘on call’ and is in receipt of an oncall<br />
allowance, reasonable contact as part of their<br />
on-call duties<br />
• emailing a list of tasks for the employee to complete<br />
when they are next on shift<br />
An important factor in determining whether a refusal is<br />
unreasonable is the nature of an employee’s role and<br />
their level of responsibility. For managerial staff and<br />
senior employees whose positions attract a high level<br />
of responsibility within the business, and/or who are<br />
appropriately compensated in their salary for working<br />
reasonable additional hours, necessary contact at<br />
times when they are not at the workplace is likely to be<br />
considered reasonable, particularly during peak trading<br />
seasons.<br />
Employees who work flexible hours and who currently<br />
send emails at times convenient to them can continue<br />
to do so, with the continued existing expectation that<br />
there is no obligation for the recipient to respond until<br />
they are next back at work.<br />
What can’t employers do?<br />
Employers cannot punish employees, take disciplinary<br />
action or treat adversely an employee who exercises<br />
their right to disconnect and to not return contact<br />
outside of their working hours, where the exercise of<br />
that right is reasonable.<br />
What next?<br />
These provisions will take effect from 26 August 2024,<br />
or 26 August 2025 if you are a small business (less<br />
than 15 employees).<br />
In the interim, employers should ensure their managers<br />
are aware of the new right, and that they are unable to<br />
take action against employees who exercise their new<br />
right to disconnect.<br />
The <strong>QHA</strong>’s Employment Relations team will be<br />
available to discuss any questions or concerns about<br />
these changes. Please contact the ER Department<br />
team on 07 3221 6999 or er@qha.org.au.<br />
<strong>QHA</strong> REVIEW | 45
TRAINING AND SAFETY RTO 30826<br />
with Therese Kelly<br />
ADULT LEARNING IN THE WORKPLACE<br />
<strong>QHA</strong> REVIEW | 46<br />
Adults learn best when they see the point of it all.<br />
Learning at work can either be as boring as watching<br />
paint dry or as interesting as your favourite mini-series.<br />
We’re talking about how to get your team psyched<br />
about picking up new skills.<br />
Adopting the principles of adult learning can transform<br />
training in the workplace from an obligation into a<br />
dynamic, engaging growth opportunity. By providing<br />
an environment that respects and encourages active<br />
participation, autonomy and practicality, businesses<br />
can unlock the potential in every employee.<br />
Workplace learning is not just about imparting<br />
knowledge; it’s about creating a culture of continuous<br />
improvement and empowerment. As adult learners,<br />
employees who find personal relevance and motivation<br />
in their training are likely to become proactive agents<br />
of change, driving the organisation toward greater<br />
innovation and success.<br />
Adult learning shouldn’t be all lectures and note-taking.<br />
It’s about getting down to what matters for those<br />
who’ve already been around the block a few times.<br />
Here’s a run-through of making workplace training<br />
something your team won’t want to sleep through.<br />
By tailoring strategies to align with the principles of<br />
adult learning, organisations can improve both the<br />
efficiency and effectiveness of their training programs.<br />
Self-concept<br />
Create a modular training program where employees<br />
can select different modules based on their interests or<br />
career aspirations. Incorporate self-assessment tools<br />
to help employees identify areas for improvement and<br />
select relevant training.<br />
As individuals mature, they prefer to take responsibility<br />
for their decisions and self-direct their learning<br />
experiences. In the workplace, this means staff training<br />
programs should allow for some degree of autonomy,<br />
enabling employees to make choices regarding their<br />
learning paths.<br />
Empowering employees with the ability to set personal<br />
goals and choose the resources they engage with can<br />
lead to more motivated learning and better outcomes.<br />
Experience as a learning resource<br />
Incorporate group discussions and workshops where<br />
employees can share their experiences and learn from<br />
each other. Implement mentorship programs to pair<br />
less experienced staff with more seasoned colleagues<br />
for knowledge exchange and guidance.<br />
Adults bring a wealth of experience to their learning<br />
that can be used as a fertile ground for further<br />
education. This principle suggests that training should<br />
leverage the varied experiences of adult learners as<br />
a resource. Peer learning, mentoring and reflective<br />
activities are excellent ways to make the most of this<br />
principle.<br />
Readiness to Learn<br />
Design training that aligns with the employee’s current<br />
roles and career advancements. Offer skill-specific<br />
training that employees can readily apply, such as a<br />
course on the latest project management software that<br />
will be used in their day-to-day tasks.<br />
Adults are most ready to learn things they feel are<br />
necessary to cope effectively with real-life situations. In<br />
workplace training, ensuring that the training content is<br />
relevant to the job and the learner’s goals is pivotal for<br />
engagement.
Therese Kelly<br />
TRAINING AND SAFETY RTO 30826<br />
Orientation to learning<br />
Utilise case studies and simulations that reflect actual<br />
workplace situations employees may face. Provide<br />
hands-on experiences where possible, allowing staff to<br />
practice new skills in a controlled but realistic setting.<br />
For most adults, learning is problem-centred rather<br />
than content-oriented. They prefer approaches that are<br />
directly applicable to solving problems they encounter.<br />
In the workplace, training should be structured around<br />
real-world scenarios and practical problem-solving<br />
rather than abstract theories.<br />
Motivation<br />
Include recognition programs as part of the training<br />
process, such as certificates or acknowledgments<br />
of skill mastery. Provide opportunities for career<br />
advancement that are tied to the completion of training<br />
programs.<br />
Adult learners are generally more motivated by internal<br />
factors, such as self-esteem, recognition and a<br />
desire for achievement, than by external motivators.<br />
Recognising the accomplishments of learners and<br />
treating learning as its own reward can be incredibly<br />
effective.<br />
The need to know<br />
Explain the benefits and the long-term value of the<br />
training during the introduction. Clearly outline how<br />
the training will address their needs, improve job<br />
performance and contribute to the company’s goals.<br />
Adults need to understand the reason for learning<br />
something. Transparency about how the training<br />
impacts their job, personal growth and the success of<br />
the organisation can significantly enhance the learning<br />
experience.<br />
Adopting the principles of adult learning can transform<br />
training in the workplace from a monotonous obligation<br />
into a dynamic, engaging growth opportunity.<br />
By fostering an environment that respects and<br />
encourages active participation, autonomy and<br />
practicality, organisations can unlock the potential in<br />
every employee.<br />
Workplace learning is not just about imparting<br />
knowledge – it’s about creating a culture of continuous<br />
improvement and empowerment. As adult learners,<br />
employees who find personal relevance and motivation<br />
in their training are likely to become proactive agents<br />
of change, driving the organisation toward greater<br />
innovation and success.<br />
To create a learning ecosystem within your workplace<br />
that resonates with adult learning principles, start by<br />
assessing current training strategies and identifying<br />
areas for improvement. Tailor your programs to<br />
address the specific needs of adult learners and<br />
watch as your staff transformation leads to an overall<br />
organisational growth.<br />
<strong>QHA</strong> REVIEW | 47
INDUSTRY ENGAGEMENT with Damian Steele<br />
WHAT WE DO COUNTS<br />
<strong>QHA</strong> REVIEW | 48<br />
‘WHAT WE DO COUNTS’ IS ONE OF THE <strong>QHA</strong>’S TAGLINES<br />
WHICH COMMUNICATES THE VALUABLE CONTRIBUTION<br />
OUR INDUSTRY MAKES TO QUEENSLAND.<br />
In this election year, the <strong>QHA</strong> will represent our member’s<br />
interests to government to ensure the best possible policy<br />
settings and trading environment for the hotel, hospitality,<br />
accommodation and tourism sector. It is important that<br />
members also engage with their local politicians from all<br />
sides of politics to communicate the positive contributions<br />
they make in their communities. These positive industry<br />
messages highlights that hotels in Queensland are not<br />
only iconic but also provide incredible benefits.<br />
Employment<br />
The hotel sector employs around 44,000 people in<br />
a mixture of permanent, casual and part-time work<br />
arrangements. A further 36,000 jobs are generated<br />
indirectly by the hotel industry in allied and professional<br />
disciplines such as accounting, training, security, legal,<br />
advertising, transportation, brewing, distribution, music,<br />
finance, real estate, construction, cleaning, information<br />
and media technology, food and insurance, to name a few.<br />
A gross figure of 80,000 jobs are attached to the hotel<br />
sector in Queensland.<br />
Entertainment<br />
Hotels are traditional businesses where millions of<br />
Queenslanders enjoy themselves every week in<br />
entertainment venues of choice for all ages and<br />
demographic groups. Hotels host over 42,000 live music<br />
gigs a year for aspiring and established musicians.<br />
Taxation revenue<br />
Hotels are significant taxation revenue generators and<br />
pay over $600 million in gaming taxation and levies to<br />
the Queensland Government while contributing to the<br />
Gambling Community Benefit Fund which distributes $60<br />
million each year to not-for-profit community groups. There<br />
are numerous other tax contributions such as payroll tax,<br />
land tax, rates, annual fees and charges.<br />
Tourism<br />
Hotels are an integral part of Queensland’s domestic and<br />
international tourism offering. Tourism is a core economic<br />
driver for the state, but especially for the regions where it<br />
plays a pivotal role in regional economic development and<br />
diversification, job creation and infrastructure investment.<br />
• Tourism generates $34.3 billion in visitor spend per year<br />
($94 million per day), with a $44 billion target by 2032.<br />
Tourism is Queensland’s sixth largest export, generating<br />
$2.1 billion in overseas tourism exports and providing<br />
206,000 jobs – a high proportion of which are youth<br />
employment.<br />
• Tourism has vast economic and social reach. The value<br />
of tourism extends beyond leisure and recreation,<br />
providing a catalyst to achieve other Queensland<br />
Government strategic objectives related to First<br />
Nations, innovation, arts and culture, disability access<br />
and equity, as well as contributing to Queensland’s<br />
sustainability and climate change goals.<br />
• The tourism industry, including pubs and<br />
accommodation hotels, contribute to over 7.5% of<br />
Queensland’s Gross State Product. Tourism contributes<br />
$22 billion to the state (GSP), and $13 billion into<br />
regional economies.<br />
Charitable and community support<br />
However, it is beyond the pure quantitative results<br />
where hotels are vital, considering the strong tradition<br />
of community engagement and support for charitable<br />
causes, particularly in regional Queensland. In the remote<br />
communities it is the hotel that serves as the local:<br />
- community hall<br />
- communication hub<br />
- service station and bus stop<br />
- tourist information centre<br />
- Royal Flying Doctor depot<br />
- support group for many local community groups<br />
<strong>QHA</strong> representation<br />
Hoteliers provide many services to Queenslanders and<br />
are often the first source of employment for many young<br />
Queenslanders. The <strong>QHA</strong> believes the Queensland<br />
Government must support the brave investors that<br />
continue to operate in the hotel industry, and as such, it is<br />
vital to consider policies and review existing legislation to<br />
improve the lot of all members of the industry.<br />
Above all, the <strong>QHA</strong> requires governments to consider<br />
policies that are strictly targeted on either encouraging<br />
investment and jobs growth or purposefully reducing costs<br />
and administrative burdens.<br />
The Queensland hotel industry supports an evidencebased<br />
and cooperative approach to liquor industry<br />
regulation and oversight. It is committed to responsible<br />
industry and customer practice, and remains prepared<br />
to invest in industry training, facilities, employment and<br />
product development.<br />
We encourage all members at every opportunity to remind<br />
your local politicians and community stakeholders that<br />
What We Do Counts!
Contact your SouthTrade representative<br />
or scan the QR code to enquire.<br />
Available from ALM, Paramount & ILG.
TOP DROP<br />
HAZED AS BRO<br />
NZ HAZY IPA<br />
Holgate Brewhouse<br />
HERE FOR THE ZIPLINE<br />
AMERICAN IPA<br />
Banks Brewing<br />
MANGOES INTO A BAR<br />
HAZY IPA<br />
Yeastie Boys<br />
KIRK AND SPOCK<br />
HAZY IPA<br />
Behemoth Brewing<br />
Company<br />
<strong>QHA</strong> REVIEW | 50<br />
Murky with the beautiful<br />
taste of passionfruit<br />
and stonefruit flavours.<br />
Just what you would<br />
expect from a good<br />
Hazy IPA. I would have<br />
liked a little more punch,<br />
but nonetheless it was<br />
enjoyable.<br />
Beautiful and bitter with<br />
a touch of so very subtle<br />
sweetness, my favourite<br />
kind of IPA. There’s<br />
piney resin bitterness<br />
intermixed with very<br />
delicate tropical notes of<br />
pawpaw and rockmelon.<br />
This is an IPA to sip<br />
and savour all by your<br />
lonesome and simply<br />
take it all in, relaxing in<br />
your solitude. It certainly<br />
didn’t incite me to ride on<br />
a zipline, but everyone is<br />
different.<br />
You immediately feel the<br />
how light and bubbly<br />
this brew is – it is always<br />
nice when you don’t read<br />
about the beer before you<br />
drink it. As described it is<br />
sparkling, refreshing and<br />
awash with the beautiful<br />
taste of mango and<br />
citrus – a pretty sublime<br />
combination. I’ve tried<br />
a few beers before from<br />
Yeastie Boys and whilst<br />
this one didn’t absolutely<br />
blow my mind like those<br />
ones did, it was very<br />
enjoyable all the same.<br />
Not every beer has to<br />
blow your socks off.<br />
Not only are the can<br />
designs exceptional,<br />
so too are the brews’<br />
descriptions. This cryohop<br />
infused Hazy IPA<br />
goes where no hop has<br />
gone before. With Cryo<br />
Citra and Cryo Sabro<br />
hops, this beer beams<br />
your taste buds aboard<br />
a flavour-filled starship,<br />
taking you on a journey<br />
through nebulous clouds<br />
of hoppy goodness.<br />
Expect to have your<br />
tastebuds awash with<br />
citrus and pineapple<br />
flavours. It is out of this<br />
world.
TOP DROP<br />
NOSFERATU<br />
CASCADIAN IPA<br />
Seven Mile Brewing Co<br />
SEA GULL ENTHUSIASTS<br />
Banks Brewing and<br />
Stigbergets Bryggeri and<br />
Beer Mash<br />
FAT MAN MAROON ALE<br />
Scenic Rim Brewing<br />
OCEAN BLUE GIN<br />
LIQUEUR<br />
Beachtree Organic Gin<br />
Roasted dark malt, toffee<br />
and a hint of coffee with a<br />
subtle bitterness, this one<br />
will have you embracing<br />
the darkside. This dark<br />
and alluring elixir is an<br />
absolute ripper that will<br />
have you relaxed, numb,<br />
satiated and staring at<br />
the night sky transfixed.<br />
A West Coast IPA with<br />
mango and papaya to the<br />
fore and this underlying<br />
subtle dank pine and<br />
grapefruit bitterness.<br />
This is nothing short of<br />
a cracking beer and an<br />
incredible collab between<br />
a Victorian brewery in<br />
Seaford, another from<br />
Gothenburg, Sweeden<br />
and a bar and bottleshop<br />
in Collingwood. Craft<br />
beer – bringing the world<br />
together.<br />
Who doesn’t love a<br />
Queenslander. A flavour<br />
profile of toffee and<br />
slightly burnt raisin toast<br />
(which is the best) and<br />
a magic underlying<br />
bitterness make this as<br />
exceptional as our State<br />
of Origin team. Love<br />
the quip on the label, “a<br />
slight bitter taste, but we<br />
promise it’ll be nothing<br />
like what a New South<br />
Welshman experiences<br />
after frequent losses.”<br />
Two gold medals at<br />
the 2024 World Vodka<br />
Awards suggests this is<br />
quite the drop and it is.<br />
Incidentally, Beachtree<br />
Distilling Co. was also<br />
awarded the prestigious<br />
title of World’s Best Craft<br />
Producer at the recently<br />
held World Gin Awards<br />
Icons 2024. Their Ocean<br />
Blue Gin Liqueur features<br />
botanicals such as finger<br />
lime, hibiscus and lemon<br />
myrtle. Reportedly,<br />
however, the true magic<br />
in this elegant spirit<br />
comes from the soft<br />
infusion of blue butterfly<br />
pea balanced with a<br />
mixture of berries, sweet<br />
orange and rose.<br />
<strong>QHA</strong> REVIEW | 51
A CRAFTY BUNCH<br />
MOVERS AND SHAKERS<br />
CHEERS TO WOMEN, INCLUSION AND FORGING A BETTER WORLD – ONE REFRESHING SIP AT A TIME.<br />
<strong>QHA</strong> REVIEW | 52<br />
Renowned for its innovative craft beers, Felons<br />
Brewing Co. has unveiled Sirens’ Haze 2.0 – a limited<br />
release Hazy IPA brewed exclusively by a talented<br />
team of female brewers in celebration of International<br />
Women’s Day.<br />
Crafted by women, for women, this creation promises<br />
an explosion of mandarin and pineapple aromas with<br />
a full tropical fruit flavour and the inclusion of the 6th<br />
annual hop blend by Pink Boots Society – a company<br />
aiming to assist, inspire and encourage women and<br />
non-binary people in the alcoholic beverage industry to<br />
advance their careers.<br />
Sirens’ Haze 2.0 is an evolution of Felons’ 2023<br />
Belgian Amber Ale, blending the unique characteristics<br />
of Belgian yeast flavours with bubble gum, banana<br />
and pear. Balanced against a solid malt backbone and<br />
European hops, this easy-drinking beer is a delightful<br />
treat for all craft beer enthusiasts.<br />
To mark the special occasion, Felons was also<br />
proud to announce that 100% of the proceeds from<br />
Sirens’ Haze 2.0 will be donated to Women’s Legal<br />
Service Queensland (WLSQ) in order to continue<br />
their commitment to supporting women affected by<br />
domestic violence and ensuring that crucial services<br />
continue to reach those who need them most.<br />
Celebrating its 40th year of operation in 2024,<br />
WLSQ offers life-changing support through social<br />
support work, domestic violence units, health justice<br />
partnerships and financial abuse prevention.<br />
It is a for-purpose organisation dedicated to providing<br />
free, accessible legal assistance and vital services<br />
to women and their children impacted by domestic<br />
violence, family violence and sexual assault.<br />
In 2023, 91% of clients assisted by WLSQ experienced<br />
some form of domestic or family violence, with more<br />
than 14,000 women, 75% of whom have children in<br />
their care, receiving support.<br />
As Queensland’s primary specialised community legal<br />
centre, WLSQ aids clients across the state, with 67%<br />
residing outside the Brisbane metro area.<br />
To go alongside its launch of its new brew and further<br />
inspire inclusion, Felons also hosted a free, all-female<br />
music line up on International Women’s Day at Barrel<br />
Hall, staring HANNI, Gregory and Squidgenini.
<strong>QHA</strong> REVIEW | 53
A CRAFTY<br />
BUNCH<br />
W H Y N O T S T O C K & S U P P O R T<br />
Aether Brewing<br />
Aether is a family-owned,<br />
independent brewery with a passion<br />
for creativity that flows through<br />
our liquids and onto our labels<br />
which showcase the talents of<br />
local visual artists. We welcome<br />
artists to submit their existing<br />
artwork to aetherbrewing.com.<br />
au, and if selected, they stand to<br />
receive $1000, exposure through<br />
our products, online platforms<br />
and more. Aether’s core range<br />
is all natural, vegan, low sugar,<br />
preservative and additive free. Our<br />
ginger beer is gluten-free, so too are<br />
our seltzers.<br />
1800 325 013<br />
aetherbrewing.com.au<br />
Ballistic Beer Co.<br />
At Ballistic we have a simple theory.<br />
Fresh beer is the best beer. That’s<br />
why we brew in small batches, more<br />
frequently, and store it cold so you get<br />
the same blast of flavour our brewers<br />
do. Our pale ales, lagers, IPAs, sours<br />
and special releases will blow away<br />
the traditional ideas and expectations<br />
of what beer should be.<br />
Set in an old World War II<br />
ammunitions factory in the historic,<br />
industrial suburb of Salisbury, Ballistic<br />
HQ is home to a team of innovative<br />
brewers who believe everyone should<br />
have the chance to enjoy a well<br />
crafted, quality beer.<br />
(07) 3277 6656<br />
ballisticbeer.com<br />
Brisbane Brewing Co.<br />
Brisbane’s longest-running<br />
independent brewery, familyowned<br />
and serving award-winning<br />
beer since 2005. Our beers are<br />
brewed to suit the climate, bringing<br />
people who love to explore the<br />
world and locally made craft beer<br />
together. Welcoming and friendly,<br />
unpretentious, and easy going,<br />
enjoy on hot summer or cool sunny<br />
winter day, “The Brisbanest Beer”.<br />
(07) 3891 1011<br />
brisbanebrewing.com.au/wholesale<br />
<strong>QHA</strong> REVIEW | 54<br />
Burleigh Brewing Co<br />
Founded in 2006 by Peta and<br />
Brennan Fielding, Burleigh Brewing<br />
was one of the first independent<br />
craft breweries in QLD. Now<br />
celebrating 15 years of the brand,<br />
Burleigh Brewing has upgraded<br />
their Taphouse in Burleigh Heads,<br />
won countless awards for both<br />
business and beer (a testament<br />
to their shared and individual<br />
strengths), grown to a team of 70,<br />
and in their own humble, hardworking<br />
way, helped transform the<br />
Gold Coast’s craft brewing scene<br />
into one of the most vibrant and<br />
thriving in the country.<br />
(07) 5593 6000<br />
burleighbrewing.com.au<br />
The Catchment Brewing Co<br />
Catchment Brewing Co, located in<br />
a beautiful art deco building in West<br />
End, is a fully functioning brewery,<br />
bar and restaurant and your one stop<br />
shop for all things craft beer, awesome<br />
food and functions.<br />
Whether sampling the medal winning<br />
core range beers named after iconic<br />
streets in the local catchment or the<br />
seasonal smash hits that will amaze<br />
you, it’s well worth a visit for a taste of<br />
West End.<br />
Catchment Brewing Co - For locals,<br />
by locals, everywhere.<br />
(07) 3846 1701<br />
bookings@catchmentbrewingco.com.au<br />
catchmentbrewingco.com.au<br />
Felons Brewing Co<br />
Founded by Brisbane locals, Felons<br />
Brewing Co. is a modern-day brewery<br />
proudly positioned on the banks of the<br />
Brisbane River. Our brewery is nestled<br />
down under the Story Bridge, within<br />
Howard Smith Wharves. We truly<br />
believe that beer is what binds us all<br />
to this great part of the world and as<br />
proud brewers, we believe in brewing<br />
with passion and freedom.<br />
07 3188 9090<br />
felonsbrewingco.com.au
Q U E E N S L A N D L O C A L S<br />
A CRAFTY<br />
BUNCH<br />
Mountain Culture<br />
We’re Mountain Culture, the<br />
team behind a brewery whose<br />
sole focus is to make really good<br />
beer. Just ask the 60,000 GABS<br />
Hottest 100 voters who sent<br />
our beer, Status Quo Pale Ale,<br />
skyrocketing into the top spot.<br />
From our original brewpub<br />
in the Blue Mountains, we’re<br />
the independent cult brewery<br />
challenging itself to create a new<br />
standard of Australian brewing.<br />
mountainculture.com.au<br />
Scarborough Harbour Brewing Co.<br />
Nestled in the Scarborough Marina on<br />
the Redcliffe Peninsula, our brewery<br />
is home to award-winning craft beers<br />
and delicious meals, that can be<br />
enjoyed in our double story venue,<br />
that boasts views across the bay to<br />
the beautiful Glass House Mountains;<br />
a view best enjoyed with a beer in<br />
hand.<br />
1800 727 104<br />
scarboroughharbourbc.com.au<br />
Slipstream Brewing<br />
Slipstream Brewing is an<br />
independently owned brewery based<br />
in Brisbane. We are a small but<br />
passionate team producing some of<br />
the most accessible and sessionable<br />
craft beers in Australia. We’re the<br />
missing gap between bland beer and<br />
wanky beer, our beers hit the bullseye,<br />
brewed with nothing but pure flavour<br />
in mind. Hops are the heroes and<br />
we milk them for all their worth. We<br />
love the freshness, juiciness, the zing<br />
and the zest. One sip, it tastes so<br />
good – capture that feeling and fill the<br />
fridge with it. Beer is the last thing you<br />
should settle on, so come and get<br />
caught in Slipstream.<br />
(07) 3892 4582<br />
slipstreambrewing.com.au<br />
4 Hearts Brewing<br />
The first brewery to open its doors<br />
in Ipswich in over 100 years, 4<br />
Hearts’<br />
brew masters are committed to<br />
premium local ingredients and<br />
profound taste. Preservative free<br />
and all natural they use the highest<br />
quality ingredients to consistently<br />
deliver a tasty beer every brew. Our<br />
core range features modern spins<br />
on traditional brews while our ever<br />
growing range of seasonal beers<br />
takes things to more adventurous<br />
levels, utilising local seasonal<br />
produce as inspiration (honey,<br />
rosella or carrots anyone…?).<br />
0439 439 710<br />
4heartsbrewing.com<br />
Fortitude Brewing Co<br />
Fortitude Brewing Co delivers you 15<br />
taps of fresh beer locally produced<br />
in our Tamborine Mountain Brewery.<br />
Enjoy a day trip up the mountain and<br />
visit our team for the best fresh pizza<br />
and tasting paddles.<br />
07 5545 4273<br />
fortitudebrewing.com.au
PUB TALK with Paul St John-Wood<br />
LEST WE FORGET<br />
<strong>QHA</strong> REVIEW | 56<br />
Thank you to the hoteliers and <strong>QHA</strong> partners who<br />
attended the South East Region Hoteliers Meeting<br />
in March at the Prince Alfred Hotel Booval. Special<br />
thanks to the Johnson Family, Peter Coultas and the<br />
whole team at the venue for hosting the meeting.<br />
Thanks to PFD Food Services for their ongoing<br />
support of the hoteliers meetings, once again<br />
showcasing the range of their products and produce.<br />
The next Hoteliers Meeting will be held on Tuesday 30<br />
<strong>April</strong> on the Gold Coast.<br />
People, Pots & Profits Forum – Roma<br />
<strong>QHA</strong> and CUB will be hosting the People, Pots and<br />
Profits Forum in Roma on Tuesday 16 <strong>April</strong>. Attendees<br />
will receive insights from the <strong>QHA</strong> and CUB teams,<br />
along with presenters from Cooking the Books,<br />
Bunnings Trade and DNS Specialty Services focusing<br />
on reducing costs and maximising profits. Details for<br />
the event have been sent to licensees from around<br />
the region. Please contact <strong>QHA</strong> if you are still yet to<br />
register your attendance.<br />
Two-up on Anzac Day<br />
Many hotels will be looking to host two-up games in<br />
their venues on ANZAC Day but remember you must<br />
receive written approval by an RSL sub-branch, and<br />
the following conditions are to be adhered to:<br />
• people aged under 18 must not play two-up<br />
• no commission can be charged on money<br />
wagered<br />
• all money wagered in the game must be returned<br />
to players as winnings<br />
• if an entry fee is charged for those who<br />
participate in the game, the money raised is to<br />
be donated to the RSL or RSL sub-branch to<br />
support ex-service men and women and their<br />
families (this could be through an association<br />
such as Legacy)<br />
• money raised from entry fees must not be used<br />
for administrative purposes<br />
The <strong>QHA</strong> can assist members with a template letter for<br />
seeking RSL sub-branch written approval to conduct<br />
two-up and can provide information on ANZAC Day<br />
trading conditions.<br />
External Advertising and promotion management<br />
plans for on-premise promotions<br />
With the ANZAC Day public holidays approaching<br />
many hoteliers will be looking to advertise upcoming<br />
events and promotions at their venues, so it is always<br />
timely to remind you of the legislated restrictions in<br />
place for external advertising. The Liquor Act states:<br />
Section 142ZZC (1)(a) to (c) prohibit a licensee or<br />
permittee from advertising, or allowing anyone to<br />
advertise:<br />
a. the availability of the following for consumption on<br />
the licensee’s licensed premises or the premises<br />
to which the permittee’s permit relates (each the<br />
advertised premises)<br />
• free liquor<br />
• multiple quantities of liquor; for example - 2<br />
drinks for the price of 1.<br />
b. the sale price of liquor for consumption on the<br />
advertised premises; or<br />
c. a promotion that is likely to indicate to an ordinary<br />
person the availability of liquor, for consumption<br />
on the advertised premises, at a price less than<br />
that normally charged for the liquor. Examples of<br />
promotions for (c) include:<br />
• ‘happy hours’<br />
• ‘all you can drink’<br />
• ‘toss the boss’<br />
In accordance with s142ZZC(2), a person does not<br />
contravene s142ZZC(1) if:<br />
a. the advertising happens only within the advertised<br />
premises; and<br />
b. the advertisement is not visible or audible to a<br />
person who is outside the advertised premises.<br />
Guideline 60 requires you to have a documented<br />
promotion management plan, or harm minimisation<br />
strategy, for all on-premise liquor promotions.<br />
These plans detail the strategies you will implement<br />
throughout the promotion period to ensure patrons<br />
consume in a safe and responsible manner.<br />
If you would like a promotion management plan<br />
template or require assistance with your external<br />
advertising contact the <strong>QHA</strong>.
YOU ARE INVITED TO<br />
BE OUR GUEST<br />
SAVE THE DATE<br />
Monday 3rd June 2024<br />
Brisbane Convention & Exhibition Centre,<br />
South Brisbane<br />
TOP SECRET
THEL<br />
A SPIRITED BUNCH<br />
BEACHTREE DISTILLING Co.<br />
AND’S<br />
BOUNTY<br />
<strong>QHA</strong> REVIEW | 58<br />
PROUDLY EMBODYING THE QUALITY, CREATIVITY<br />
AND AUTHENTICITY OF QUEENSLAND’S CRAFT<br />
SPIRITS ON THE WORLD STAGE, WE CANNOT IMAGINE<br />
A DISTILLERY MORE DESERVING OF SUCH AN<br />
INCREDIBLE START TO THE YEAR.
A SPIRITED BUNCH<br />
<strong>QHA</strong> REVIEW | 59
A SPIRITED BUNCH<br />
Recently crowned World’s Best Craft Distillery at the<br />
2024 World Icon Gin Awards (and a whole lot more),<br />
Beachtree Distilling Co. has earned the distinction of<br />
being Australia’s most awarded organic distillery.<br />
Hailing from the Sunshine Coast and born from the<br />
shared passion of Kirra Daley and Steve Grace, the<br />
brand specialises in exceptional spirits that not only<br />
celebrate the couple’s love for Australia and its native<br />
wildlife, but also the preservation of Indigenous culture,<br />
heritage and knowledge.<br />
As the co-founder of Beachtree, Kirra said their<br />
distillery aims to encapsulate the Australian spirit,<br />
much like its name, which is inspired by the beautiful<br />
place they live in.<br />
“We believe in showcasing the unique flavours and<br />
heritage of our country through our spirits. Our<br />
signature range series features individual bottles<br />
adorned with endangered Australian species, raising<br />
awareness about the importance of environmental<br />
conservation.<br />
“We meticulously source organic, native or wildharvested<br />
ingredients, including unique botanicals from<br />
dedicated farmers and growers across the country.<br />
Our position as Australia’s only certified Indigenous<br />
distillery also ensures that we source responsibly.<br />
“Beyond quality, environmental responsibility is a<br />
core value here. Our commitment to sustainability<br />
extends beyond our unique filtration and distillation<br />
methods that significantly reduce energy consumption<br />
and waste, with our “One Bottle, One Tree” program<br />
planting a tree for every bottle sold,” she said.<br />
While Kirra, with her deep appreciation for sustainable<br />
practices honed from growing up on her family’s farm,<br />
has an unwavering interest in botanicals, Steve is<br />
driven by his early fascination with Caribbean rums<br />
and brings to the table his expertise in designing<br />
never-before-seen distillery equipment.<br />
Together, they blend tradition with their commitment to<br />
innovation and ethical sourcing, often partnering with<br />
First Nations groups to obtain special batches of native<br />
ingredients.<br />
“WE BELIEVE IN SHOWCASING<br />
THE UNIQUE FLAVOURS AND<br />
HERITAGE OF OUR COUNTRY<br />
THROUGH OUR SPIRITS.”<br />
<strong>QHA</strong> REVIEW | 60
The pair’s unique approach to just about everything<br />
in their business has granted them countless gold<br />
medals across their entire product line, with their<br />
experimentation resulting in a diverse portfolio of gins<br />
and vodkas, each with their own intricate, beautifully<br />
designed labels.<br />
Kirra said they pride themselves on offering a diverse<br />
range of spirits, each crafted with taste, sustainability<br />
and environmental responsibility in mind.<br />
“Each spirit embodies a distinct flavour profile inspired<br />
by the diverse landscape of Australia, and highlights<br />
the vibrant character of our country’s native botanicals.<br />
We use ingredients like lemon myrtle, finger lime,<br />
strawberry gum and Kakadu plum, creating a distinct<br />
taste in every sip.<br />
“We also use a sugarcane base, ensuring our products<br />
are naturally gluten-free, vegan and coeliac friendly<br />
while avoiding hidden sweeteners, preservatives and<br />
artificial flavourings.<br />
“We proudly integrate Indigenous knowledge and<br />
wisdom into our practices and combine this rich<br />
heritage with modern distillation techniques to create<br />
spirits that are both authentic and innovative,” she<br />
said.<br />
One such distillation technique is Beachtree’s customdesigned<br />
filtration system. Built entirely by Steve with<br />
the support of his brother, the hand-made equipment<br />
ensures a consistent level of purity across the brand’s<br />
range of spirits while also minimising waste.<br />
Time and time again, the industry is seeing distinctlymade<br />
craft spirits not only garnering the favour of<br />
critics across the world, but also being highly valued<br />
by venues seeking to elevate their drink selections and<br />
stand out in the market.<br />
Kirra believes that, by supporting craft distilleries, pubs<br />
and hotels can gain access to quality products that<br />
give guests a unique, memorable experience.
<strong>QHA</strong> REVIEW | 62<br />
“We believe in fostering strong and supportive<br />
partnerships with our stockists, and are committed to<br />
understanding the specific needs of venues in order<br />
to tailor our offerings. Through close collaboration, we<br />
nurture plenty of mutually beneficial relationships.<br />
“Importantly, our commitment to quality means we can<br />
build loyalty easily and encourage positive word-ofmouth,”<br />
she said.<br />
Located just minutes from Caloundra’s bustling<br />
centre, Beachtree will soon offer more than just<br />
spirits, as the brand is in the process of becoming a<br />
unique destination where visitors can embark on an<br />
educational tour, unwind in a welcoming space and<br />
explore the best that its beautiful coastal town has to<br />
offer.<br />
Kirra said that guests can not only indulge in their<br />
spirits at the distillery, but also immerse themselves in<br />
the wonders of Caloundra, as every Sunday the town<br />
comes alive with a market on the main street offering<br />
a delightful selection of local produce and handcrafted<br />
goods.<br />
“At our distillery, the aroma of botanicals hangs in the<br />
air, while the gentle hum of the equipment creates<br />
a sense of calm and curiosity. Whether you’re a<br />
seasoned spirit enthusiast or simply curious to explore<br />
the world of craft distilling, we are excited to provide a<br />
welcoming space for everyone.<br />
“We are currently operating like a cellar door and<br />
offering tastings and pickups, but in June, we’ll be<br />
reopening our doors for tours. Led by our passionate<br />
guides, our guests will be able to witness firsthand the<br />
meticulous process behind crafting our spirits.<br />
“From the selection of our Australian botanicals to our<br />
state-of-the-art distillation techniques, we think it is<br />
important to reveal each step of the process and the<br />
dedication and expertise that goes into every bottle,”<br />
she said.<br />
After being spurred on by their impressive worldwide<br />
achievements earlier this year, it’s clear that<br />
Beachtree’s journey is far from over. In fact, Kirra and<br />
Steve were recently thrilled to introduce their new<br />
Ocean Blue Gin Liqueur, which boasts a beautiful<br />
purple hue and a complex flavour profile featuring the<br />
colour-changing butterfly pea flower.<br />
The brand has also unveiled a coffee liqueur. Crafted<br />
using their award-winning vodka base, the complex<br />
spirit has rich and chocolatey coffee notes, which<br />
derive from the use of Australian coffee beans and<br />
Queensland sugarcane.<br />
Kirra said their plans for continuous experimentation<br />
extend far beyond these immediate releases, however.<br />
“We’re excited to announce that our meticulously<br />
crafted rum and whisky selections are due for release<br />
around May 2024. Aged to perfection, these spirits<br />
promise to impress even the most discerning palates.<br />
“We’re passionate about creating high-quality and<br />
innovative spirits that offer a memorable journey<br />
of flavour and indulgence, so stay tuned for more<br />
updates as we continue to unveil exciting new<br />
offerings and expand our diverse range of spirits.<br />
“We promise to keep delivering exceptional<br />
experiences, one sip at a time, while staying true to<br />
our Australian roots,” she said.
TRADE DIRECTORY<br />
INSURANCE | RISK MANAGEMENT | CONSULTING<br />
Your trusted advisor, helping you identify your business risks<br />
and find the right insurance solutions so you can face your<br />
future with confidence.<br />
Call: 1800 240 432<br />
AJG.com/au/qha<br />
LIVE SPORT IN VENUES<br />
Foxtel Business delivers the magic of sport to venues –<br />
bringing people together, entertaining them and contributing<br />
to a boost in trade. And with over 50 live sports, there’s<br />
something for everyone. Serve your customers the best<br />
sporting action with Foxtel.<br />
P: 1300 761 056 www.foxtel.com.au/venues<br />
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Bold, Cobra, Convotherm, FastFri, Merrychef.<br />
P: 1300 268 798 E: info@moffat.com.au<br />
Service department: 1300 264 217<br />
STODDART<br />
Stoddart are one of Australia’s leading manufacturers and<br />
importers of a large range of world leading equipment for<br />
food service and bar applications.<br />
Darrin Miller<br />
P: 0417 867 979 E: dmiller@stoddart.com.au<br />
stoddart.com.au<br />
LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND<br />
Mullins’ hospitality team has unrivalled experience in the liquor<br />
and gaming sector, developed over 40 years. From greenfield<br />
applications and integrated developments to liquor and<br />
gaming compliance and employment advice - we are your<br />
one-stop-shop to ensure the best outcomes for your hotel.<br />
Curt Schatz, Managing Partner | Direct: 07 3224 0230<br />
Email: cschatz@mullinslawyers.com.au<br />
mullinslawyers.com.au<br />
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12 month contract when<br />
mentioning this advert.<br />
P: 1300 630 636<br />
citypropertyservices.com.au<br />
ADVERTISING & PROMOTION<br />
For more information on advertising and<br />
promoting your business in the <strong>QHA</strong> REVIEW<br />
contact Dave Swan.<br />
qhareview@qha.org.au or 0401 345 201<br />
<strong>QHA</strong> REVIEW | 63
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. THE<br />
BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES MEMBER<br />
HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong> PARTNER OR<br />
CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> DEPUTY CHEIF EXECUTIVE ON (07) 3221 6999.<br />
<strong>QHA</strong> REVIEW | 64<br />
ACCOUNTING / TAX<br />
HLB Mann Judd -<br />
Chartered Accountants<br />
Ph: 07 3001 8800<br />
hlb.com.au<br />
Prosperity Advisers QLD<br />
Ph: 07 3007 1971<br />
prosperity.com.au<br />
SW Accountants<br />
& Advisors<br />
Ph: 07 3085 0888<br />
sw-au.com<br />
Quantaco<br />
Ph: 02 8346 6000<br />
quantaco.co<br />
Clarity Management<br />
Ph: 3058 9732<br />
claritymg.com.au<br />
Evisory Accountants<br />
Ph: 07 3326 2303<br />
evisory.com.au<br />
Hotel Accountants Pty Ltd<br />
Ph: 07 5560 8988<br />
hotelaccountants.com.au<br />
McGrathNicol<br />
Ph: 07 3333 9800<br />
mcgrathnicol.com<br />
Trinitas Australia Pty Ltd<br />
Ph: 1300 836 025<br />
trinitas3.com.au<br />
ARCHITECTS / REPAIRS<br />
REFURBISHMENT/<br />
RECONSTRUCTION /<br />
CONSTRUCTION<br />
Ashley Cooper<br />
Construction<br />
Ph: 07 3142 5915<br />
ashleycooper.com<br />
BSPN Architecture<br />
Ph: 07 3851 9100<br />
bpsn.com.au<br />
Caughley & Co<br />
Ph: 0434 549 242<br />
caughleyco.com.au<br />
Eurofurn<br />
Ph: 07 3216 5887<br />
eurofurn.com.au<br />
Open Projects<br />
Ph: 1800 461 421<br />
openprojects.com.au<br />
Rohrig Constructions<br />
Ph: 07 3257 4411<br />
rohrlg.com.au<br />
Imagination Play<br />
Ph: 07 3088 6077<br />
imaginationplay.com.au<br />
IQ Construct<br />
Ph: 3667 8202<br />
iqcontruct.com.au<br />
Liife Architecture<br />
Ph: 0401 384 547<br />
archliife.com<br />
Urban Play<br />
Ph: 07 3256 0554<br />
urbanplay.com.au<br />
BEVERAGES<br />
Accolade Wines<br />
Ph: 07 3252 7933<br />
accolade-wines.com<br />
Brown-Forman<br />
Australia P/L<br />
Ph: 07 3010 2000<br />
brown-forman.com<br />
Campari Australia Pty Ltd<br />
Ph: 07 3253 1801<br />
camparigroup.com.au<br />
Carlton & United<br />
Breweries<br />
Ph: 07 3666 4104<br />
cub.com.au<br />
Coca-Cola Europacific<br />
Partners<br />
Ph: 13 26 53<br />
ccamatil.com<br />
Coopers Brewery<br />
Ph: 07 3275 3732<br />
coopers.com.au<br />
CUB Premium Beverages<br />
Ph: 07 3666 4104<br />
cub.com.au<br />
Diageo<br />
Ph: 07 3257 0800<br />
diageo.com<br />
Diablo Co<br />
Ph: 0400 696 192<br />
diabloco.com.au<br />
Lion<br />
Ph: 07 3361 7400<br />
lionco.com<br />
Paramount Liquor<br />
Ph: 0429 448 523<br />
www.paramountliquor.<br />
com.au<br />
Pernod-Ricard Australia<br />
Ph: 07 3340 5471<br />
pernod-ricard.com<br />
Red Bull Australia<br />
Ph: 02 9023 2892<br />
redbull.com.au<br />
Samuel Smith & Son<br />
Ph: 07 3373 5777<br />
samsmith.com<br />
Southtrade International<br />
Ph: 07 3085 7418<br />
southtradeint.com.au<br />
Treasury Wine Estates<br />
Ph: 03 9685 8000<br />
treasurywineestates.com<br />
Flying Foam Pty Ltd<br />
Ph: 0413 447 711<br />
flyingfoam.com.au<br />
Your Mates Brewing Co.<br />
Ph: 07 5329 4733<br />
yourmatesbrewing.com<br />
4 Hearts Brewing<br />
Ph: 07 3281 1004<br />
admin@4heartsbrewing.com<br />
4heartsbrewing.com<br />
Heads of Noosa Brewing Co.<br />
Ph: 0401 399 625<br />
headsofnoosa.com.au<br />
BUILDING SUPPLIES<br />
& SERVICES<br />
Bunnings<br />
Ph: 07 3452 5725<br />
bunnings.com.au<br />
Urban Play<br />
Ph: 07 3256 0554<br />
urbanplay.com.au<br />
EDUCATION, TRAINING<br />
& EMPLOYMENT<br />
Best Security -<br />
Security & Training<br />
Ph: 07 3212 8460<br />
bestsecurlty.net.au<br />
BTAQ Consulting<br />
Ph: 0408 437 643<br />
btaq.com.au<br />
Find HQ<br />
Ph: 0431 376 689<br />
findachef.net.au<br />
Frontier Leadership<br />
Ph: 0423 097 246<br />
frontierleadership.edu.au<br />
Federation Academy<br />
Ph: 0423 097 246<br />
federationacademy.edu.au<br />
Prime Effect<br />
Ph: 0406 500 171<br />
primeeffect.com.au<br />
MEGT<br />
Ph: 0409 896 503<br />
megt.com.au<br />
Owner Manager Program<br />
Ph: 0437 834 195<br />
ownermanager.com.au<br />
Sero Institute<br />
Ph: 1800 206 010<br />
seroinstitute.edu.au<br />
TAFE Queensland<br />
Ph: 1300 308 233<br />
tafeqld.edu.au<br />
Tribe Workforce Solutions<br />
Ph: 07 3238 0808<br />
tribeworkforce.com.au<br />
The Kingsmen<br />
Ph: 0410 416 655<br />
thekingsmen.net.au<br />
Zenith Hospitality Staffing<br />
Solutions<br />
Ph: 07 3002 4000<br />
zenithhospitality.com<br />
ENERGY GAS/POWER<br />
BOC Limited<br />
Ph: 07 3212 4135<br />
boc.com.au<br />
TransTasman<br />
Energy Group<br />
Ph: 1300 118 834<br />
tteg.com.au<br />
Solar Connected<br />
Ph: 0432 600 788<br />
solarconnected.com.au<br />
Spinifex Energy<br />
Ph: 0419 108 638<br />
spinifexenergy.com.au<br />
Sun Flux Solar Australia<br />
Pty Ltd<br />
Ph: 0421 082 828<br />
sunfluxsolar.com.au<br />
FINANCES, BANKING,<br />
INSURANCE &<br />
INVESTMENTS<br />
BDO Australia<br />
Ph: 07 3237 5999<br />
bdo.com.au<br />
Commonwealth Bank of<br />
Australia<br />
Ph: 0476 824 307<br />
CommBank.com.au<br />
Gallagher Insurance<br />
Brokers<br />
Brisbane: 07 3367 5000<br />
Nth QLD: 07 4753 5311<br />
Toowoomba: 07 4639 7102<br />
ajg.com.au<br />
Green Finance Group<br />
Ph: 0457 883 700<br />
greenfinancegroup.<br />
com.au<br />
GSA Insurance Brokers<br />
Ph: 0436 275 828<br />
gsaib.com.au<br />
Waratah Debt Capital<br />
Ph: 0448 681 783<br />
waratahmanagement.<br />
com.au<br />
Westpac Banking<br />
Corporation<br />
Ph: 0438 701 195<br />
westpac.com.au<br />
Banktech<br />
Ph: 1800 080 910<br />
banktech.com.au<br />
BUPA - health insurance<br />
Ph: 134 135<br />
(quote ID 2139463)<br />
bupa.com.au<br />
CTB & Co<br />
(Cooking the Books)<br />
Ph: 1300 911 282<br />
cookingthebooks.com<br />
Trinitas Australia Pty Ltd<br />
Ph: 1300 836 025<br />
trinitas3.com.au<br />
Matrix Insurance Group<br />
Ph: 08 6555 7742<br />
matrixinsurance.com.au<br />
FOOD & ASSOCIATED<br />
BUSINESSES<br />
Bidfood Australia Limited<br />
Ph: 0434 939 134<br />
bidfood.com.au<br />
PFD Food Services<br />
Ph: 131 733<br />
pfdfoods.com.au<br />
Simon George and Sons<br />
Ph: 07 3717 1400<br />
simongeorge.com.au<br />
CTB & Co<br />
(Cooking the Books)<br />
Ph: 1300 911 282<br />
cookingthebooks.com<br />
Food and Agribusiness<br />
Network<br />
Ph: 0419 651 157<br />
foodagribusiness.org.au<br />
Goodman Fielder<br />
Ph: 0403 937 801<br />
gffoodservice.com.au<br />
CFM Australia -<br />
Swap & Go Oils<br />
Ph: 0430 504 486<br />
cfmaustralia.com.au<br />
FURNITURE SUPPLY<br />
Eurofurn<br />
Ph: 07 3216 5887<br />
eurofurn.com.au<br />
SlumberCorp<br />
Ph: 07 3892 7477<br />
slumbercorp.com.au<br />
GAMING AND RACING<br />
Ainsworth Game<br />
Technology P/L<br />
Ph: 07 3209 6210<br />
ainsworth.com.au<br />
Aristocrat Leisure<br />
Industries<br />
Ph: 07 3727 1600<br />
aristocrat.com.au<br />
IGT<br />
Ph: 07 3890 5622<br />
igt.com.au
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
Konami Australia<br />
Ph: 02 9666 3111<br />
konamiaustralia.com.au<br />
Light & Wonder<br />
Ph: 02 9773 0299<br />
explore.lnw.com<br />
MAX<br />
Ph: 0418 728 927<br />
max.com.au<br />
Odyssey Gaming Services<br />
Ph: 07 3087 3300<br />
odysseygaming.com<br />
PVS Australia Pty Ltd<br />
Ph: 03 8671 1900<br />
pvsoz.com.au<br />
Simtech<br />
Ph: 07 5596 6993<br />
simtechcreations.com<br />
Keno<br />
(The Lottery Corporation)<br />
Ph: 07 3001 9300<br />
thelotterycorporation.com<br />
TAB<br />
Ph: 0436 816 254<br />
tab.com.au<br />
UTOPIA Gaming Systems<br />
Ph: 1800 200 201<br />
utopiagaming.com.au<br />
HOSPITALITY<br />
CONSULTANTS<br />
DNS Specialist Services<br />
Ph: 0433 906 809<br />
dnsspecialistservices.<br />
com.au<br />
AHS Hospitality<br />
Ph: 07 5512 6143<br />
ahshospitality.com.au<br />
DWS Hospitality Specialists<br />
Ph: 07 3878 9355<br />
dws.net<br />
Evisory Accountants<br />
Ph: 07 3326 2303<br />
evisory.com.au<br />
HOTEL ENTERTAINMENT<br />
Foxtel Business<br />
Ph: 1300 790 182<br />
foxtel.com.au/venues<br />
Optus Sport<br />
Ph: 0478 061 267<br />
sport.optus.com.au/<br />
venues<br />
Sky Channel<br />
Ph: 07 3228 6344<br />
Freecall: 1800 251 710<br />
skychannel.com.au<br />
Stan Sport<br />
Ph: 0416 208 417<br />
stan.com.au/sport/venues<br />
Nightlife - Music & Video<br />
Freecall: 1800 679 748<br />
nightlife.com.au<br />
Pro Score - Sporting<br />
Promotions<br />
Ph: 0431 366 800<br />
proscore.com.au<br />
Rooks Entertainment<br />
Ph: 07 4068 8633<br />
rooks-entertainment.com.au<br />
HOTEL & BAR SUPPLIES<br />
BOC Limited - Gas/<br />
Reticulation Supply<br />
Ph: 07 3212 4322<br />
boc.com.au<br />
Reward Hospitality<br />
Ph: 07 3341 5929<br />
rewardhospitality.com.au<br />
Stoddart<br />
Ph: 0437 576 447<br />
stoddart.com.au<br />
HOTEL BROKERS /<br />
REAL ESTATE /<br />
PROPERTY VALUERS<br />
Off Market Hotels<br />
Chris Cameron<br />
Ph: 0477 271 875<br />
offmarkethotels.com.au<br />
<strong>QHA</strong> PLATINUM PARTNERS<br />
<strong>QHA</strong> DIAMOND PARTNERS<br />
<strong>QHA</strong> GOLD PARTNERS<br />
Lighthouse Safety &<br />
Compliance<br />
Ph: 0422 669 631<br />
lighthousesafety.com.au<br />
Power Jeffrey & Co -<br />
Hotel Brokers<br />
Ph: 07 3832 6000<br />
powerjeffrey.com.au<br />
Logic Hospitality<br />
Ph: 07 5520 3957<br />
logichospitality.com.au<br />
Mondandia Consulting<br />
Ph: 0448 710 629<br />
monandiaconsulting.com.au<br />
Morph Consulting Services<br />
Ph: 0438 758 847<br />
morph-consulting.com<br />
Nuvho<br />
Ph: 07 3357 9951<br />
nuvho.com<br />
Professional Hospitality<br />
Ph: 07 3160 8132<br />
professionalhospitality.<br />
com.au<br />
Prostaff Events Pty Ltd<br />
prostaffevents.com.au<br />
Relief Hotel Management<br />
Ph: 0419 733 681<br />
reliefhotelmanagement.com<br />
CRE Brokers<br />
Ph: 07 5371 0165<br />
crebrokers.com<br />
HTL Property<br />
Ph: 02 9136 6373<br />
htlproperty.com.au<br />
JLL<br />
Ph: 07 3231 1311<br />
jll.com.au<br />
LEGAL<br />
Mullins<br />
Ph: (07) 3224 0222<br />
mullinslawyers.com.au<br />
Holding Redlich<br />
Ph: 07 3135 0500<br />
holdingredlich.com<br />
HopgoodGanim Lawyers<br />
Ph: 0419 762 469<br />
hopgoodganim.com.au<br />
K&L Gates<br />
Ph: 0416 131 543<br />
klgates.com<br />
BSV<br />
Daily Press<br />
DNS Specialist<br />
Services<br />
H&L Australia<br />
Next Payments<br />
Best Security<br />
BOC Limited<br />
BSPN Architecture<br />
Caughley and Co<br />
Coopers Brewery<br />
Command 51<br />
Eurofurn<br />
Diablo Co<br />
Green Finance Group<br />
<strong>QHA</strong> SILVER PARTNERS<br />
Optus Sport<br />
Odyssey Gaming<br />
Services<br />
Prosperity<br />
Advisers QLD<br />
PVS Australia<br />
<strong>QHA</strong> BRONZE PARTNERS<br />
HLB Mann Judd<br />
SwiftPOS<br />
Open Projects Group<br />
Operandio Pty Ltd<br />
Paramount Liquor<br />
Platypus Print<br />
Packaging<br />
Power Jeffrey and<br />
Company<br />
Quantaco<br />
Simon George & Sons<br />
STR, a CoStar Group<br />
Company<br />
Trans Tasman<br />
Energy Group<br />
UTOPIA Gaming<br />
Systems<br />
Rohrig Constructions<br />
Red Bull Australia<br />
Secure Access I.T.<br />
Simtech<br />
Southtrade<br />
International<br />
Stan Sport<br />
SW Accountants<br />
& Advisors<br />
Waratah Debt Capital<br />
<strong>QHA</strong> REVIEW | 65
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
APPROVED<br />
MANAGER’S<br />
LICENCE<br />
RESPONSIBLE MANAGEMENT<br />
OF LICENSED VENUES<br />
TRAINING<br />
LIQUOR<br />
BUYING GROUPS<br />
Bottlemart<br />
Ph: 1300 733 504<br />
bottlemart.com.au<br />
Independent Liquor<br />
Group<br />
Ph: 07 3713 2751<br />
ilg.com.au<br />
Liquor Legends<br />
Ph: 07 3107 7422<br />
liquorlegends.com.au<br />
LIQUOR<br />
WHOLESALE GROUPS<br />
ALM (Australian Liquor<br />
Marketers)<br />
Brisbane: 07 3489 3600<br />
Townsville: 07 4799 4022<br />
Cairns: 07 4041 6070<br />
almliquor.com.au<br />
Paramount Liquor<br />
Ph: 0429 448 523<br />
paramountliquor.com.au<br />
PRINTING / PACKAGING<br />
Platypus Print Packaging<br />
Ph 07 3352 0300<br />
platys.com.au<br />
SECURITY / CLEANING<br />
Best Security<br />
Ph: 07 3212 8460<br />
bestsecurity.net.au<br />
Command 51<br />
Ph: 0437 368 352<br />
command51.com.au<br />
CMBM Facility Services<br />
Ph: 07 3391 1040 /<br />
Ph: 0419 708 715<br />
cmbm.com.au<br />
Future Business Technology<br />
Group<br />
Ph: 1300 706 155<br />
fgtgroup.com.au<br />
Hikvision <strong>Digital</strong> Technology<br />
Ph: 1300 976 305<br />
hikvision.com<br />
Chewzie Table Ordering<br />
Ph: 1300 243 994<br />
chewzie.me<br />
CTB & Co<br />
(Cooking the Books)<br />
Ph: 1300 911 282<br />
cookingthebooks.com<br />
Harris Data Systems<br />
Ph: 07 5535 7677<br />
harrisdata.com.au<br />
Hikvision <strong>Digital</strong> Technology<br />
Ph: 1300 976 305<br />
hikvision.com<br />
IDU Technologies Pty Ltd<br />
mitch@idu-identification.com<br />
idu-identification.com<br />
Jands<br />
Ph: 0408 506 620<br />
jands.com.au<br />
JB Hi-Fi Commercial<br />
Division<br />
Ph: 07 3360 9925<br />
jbhifi.com.au<br />
“HONESTLY THE BEST TRAINING<br />
SESSION! FUN AND LIGHT-HEARTED<br />
WHILE BEING VERY INFORMATIVE AND<br />
KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />
OTHER COURSES OFFERED:<br />
Online RSA/RSG Training<br />
Gaming Nominee Training<br />
Employment Relations Training<br />
Employment Relations Webinar<br />
Responsible Management of Licensed Venues<br />
Training is a mandatory training requirement<br />
for those applying for a liquor licence, and<br />
applicants for an Approved Manager’s Licence.<br />
Training is offered face to face at regional<br />
centres throughout Queensland.<br />
Your Mates Brewing Co.<br />
Ph: 07 5329 4733<br />
yourmatesbrewing.com<br />
4 Hearts Brewing Co.<br />
Ph: 0428 236 436<br />
4heartsbrewing.com<br />
MEDIA / MARKETING<br />
Daily Press<br />
Ph: 0412 224 969<br />
dailypress.com.au<br />
Horse & Water Creative<br />
Ph: 0401 345 201<br />
horseandwater.com.au<br />
POINT OF SALE /<br />
PAYMENTS<br />
CashZone<br />
Ph: 0466 148 752<br />
cashzoneatm.com.au<br />
H&L Australia Pty Ltd<br />
Ph: 0407 975 411<br />
hlaustralia.com.au<br />
SwiftPOS<br />
Ph: 1800 679 701<br />
swiftpos.com.au<br />
Next Payments<br />
Ph: 0447 427 868<br />
nextpayments.com.au<br />
Lotus Commercial Pty Ltd<br />
Ph: 1300 653 536<br />
lotusfilters.com.au<br />
Luxxe Outsourced Hotel<br />
Services<br />
Ph: 03 8761 9156<br />
luxxe.com.au<br />
Security Registers<br />
Ph: 0452 363 166<br />
securityregisters.com.au<br />
Tru Security Services<br />
Ph: 0452 377 662<br />
trusecurity.com.au<br />
SUPERANNUATION<br />
HOSTPLUS<br />
Ph: 1300 467 875<br />
hostplus.com.au<br />
TECHNOLOGICAL<br />
PRODUCTS & SERVICES<br />
BSV<br />
Ph: 1300 244 727<br />
bigscreenvideo.com.au<br />
Employment Hero Pty Ltd<br />
Ph: 0415 769 186<br />
employmenthero.com<br />
Operandio Pty Ltd<br />
Ph: 0422 398 294<br />
operandio.com<br />
OpenTable<br />
(03) 4240 3297<br />
restaurant.opentable.com<br />
onPlatinum ICT<br />
Ph: 0402 281 561<br />
onplatinum.com.au<br />
Security Registers<br />
Ph: 0452 363 166<br />
securityregisters.com.au<br />
Smart Parking Limited<br />
Ph: 0421 155 972<br />
smartparking.com<br />
UrPay Technologies<br />
Ph: 0411 457 377<br />
urpay.com.au<br />
Vix Vizion Pty Ltd<br />
Ph: 0413 026 918<br />
vixvizion.com<br />
Whats Doing App<br />
Ph: 0404 561 895<br />
whatsdoingapp.com<br />
TRANSPORT<br />
A.P. Eagers Limited<br />
Ph: 07 3109 6731<br />
apeagers.com.au<br />
Trinitas Australia Pty Ltd<br />
Ph: 1300 836 025<br />
trinitas3.com.au<br />
For more information please contact the<br />
<strong>QHA</strong> Training Centre<br />
Ph: 07 3221 6999 Fax: 07 3221 6649<br />
Email: training@qha.org.au<br />
Web: www.qha.org.au<br />
Banktech<br />
Ph: 1800 080 910<br />
banktech.com.au<br />
Bepoz Retail Solutions<br />
Ph: 1300 023 769<br />
bepoz.com.au<br />
Harris Data Systems<br />
Ph: 07 5535 7677<br />
harrisdata.com.au<br />
Idealpos Solutions<br />
Ph: 07 3630 2455<br />
Idealpos.co<br />
MyVenue Pty Ltd<br />
Ph: 0447 129 873<br />
myvenue.com/pubs-cafes-bars<br />
UrPay<br />
Ph: 0411 457 377<br />
urpay.com.au<br />
Secure Access I.T.<br />
Ph: 1300 880 565<br />
secureaccess.com.au<br />
STR, a CoStar Group<br />
Company<br />
Ph: 07 5628 2404<br />
str.com/benchmarking<br />
Tanda<br />
Ph: 1300 859 117<br />
tanda.co<br />
BK Electronics<br />
Ph: 0431 509 409<br />
bkelectronics.com.au<br />
Cherry Hub Pty Ltd<br />
Ph: 0409 548 276<br />
cherryhub.com.au
A PLACE TO LAY YOUR HEAD.<br />
NOT KISS YOUR FEET.<br />
WE’RE A<br />
WARM<br />
V E N U E<br />
Welcoming.<br />
Attentive & here to assist.<br />
Respectful & responsible.<br />
Manners matter.<br />
visit our website for<br />
more info qha.com.au
Hostplus is a top-performing super fund that puts members first.<br />
That’s why we’re proud to have been named Money magazine’s Best Super<br />
Fund 2024. Judged on strong performance, value for money, and an ongoing<br />
focus on members, we’re thrilled to receive this recognition.<br />
Compare Hostplus<br />
Best Super Fund 2024 is awarded by Money magazine. Visit moneymag.com.au for awards criteria. Awards and ratings are only one factor to consider when<br />
choosing a super fund. Past performance is not a reliable indicator of future performance. General advice only. Consider the relevant Hostplus PDS and TMD<br />
at hostplus.com.au and your objectives, financial situation and needs, which have not been accounted for. Issued by Host-Plus Pty Limited ABN 79 008 634 704,<br />
AFSL 244392 as trustee for the Hostplus Superannuation Fund, ABN 68 657 495 890. HP2810