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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

A p r i l 2 0 2 4 e d i t i o n<br />

Wellness tourism<br />




FOCUS:<br />




Richard Deery, David Canny and Bernie Hogan at the 2024 <strong>QHA</strong> Hotel Symposium<br />







IT GROWS.<br />

Often, <strong>April</strong> appears to be a month where I encourage a bit of a review to our members.<br />

The first third of the new year is behind us, and the glow (and public holiday costs) of<br />

Easter can often be past as well.<br />

I am looking forward to the rest of 2024, which promises to have many challenges for<br />

members as new venues open across the state and each one will need more staff.<br />

Coincidentally, last week I had the absolute pleasure of speaking with a large group of<br />

guidance counsellors or career advisors from schools across Queensland. It was quite an<br />

uplifting experience, although I did at times feel that I was transported back to my school<br />

days and was under scrutiny from some very hard markers!<br />

All of these career advisors were looking for ways to give more of their students a start in<br />

the hospitality industry. Some of their students were doing Vet in School programs, and<br />

some of them were sadly becoming disengaged within the school system and needed<br />

options where they could craft a career, feel welcomed and find a purpose. Many of the<br />

career advisors were from our industry, but others also firmly wanted to steer students<br />

into higher education pathways.<br />

I gave them all the same message – we will take them all! Every single one!<br />

This is a two-way street though, and I urge members to start and grow your own<br />

program. Some members have been doing this already, and it is paying off with a<br />

steady flow of good staff coming from high schools. It isn’t easy, and there are plenty of<br />

challenges, but I’d encourage members to even start with a couple of kids from a local<br />

high school. Send them through the <strong>QHA</strong> Responsible Service of Alcohol course and get<br />

them trained up in your business, or try to engage with back of house VET trainers in your<br />

local school. You won’t regret it.<br />

The good ones tell their friends what a good place it is to work, and so it grows. We can’t<br />

as an industry simply say there is a workforce shortage until we try every avenue. For any<br />

member at a loss on how to start, make sure you reach out to me, and I can put you in<br />

touch with others that are already on the path. This is going to be a group effort over the<br />

next few years, and we will need every single one!<br />


<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />

<strong>QHA</strong> REVIEW | 3

q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

A p r i l 2 0 2 4 e d i t i o n<br />




FOCUS:<br />




Wellness tourism<br />

o u r c o v e r :<br />

Beechmont Estate<br />



A p r i l 2 0 2 4 e d i t i o n<br />

<strong>QHA</strong><br />

Level 14, 270 Adelaide Street<br />

Brisbane, Queensland 4000<br />

GPO Box 343<br />

Brisbane, Queensland 4001<br />

Phone: 07 3221 6999<br />

1800 177 594<br />

Fax: 07 3221 6649<br />

Web: www.qha.org.au<br />

Email: info@qha.org.au<br />

Office Hours<br />

8.30am – 5.00pm Monday to Friday<br />

President<br />

Mr Richard Deery<br />

Senior Vice President<br />

Mr Matthew Coorey<br />

Vice Presidents<br />

Mr Brad Fitzgibbons<br />

Ms Mel Tait<br />

Mr Sam Ingham-Myers<br />

Secretary/Treasurer<br />

Ms Rachel Johnson<br />

Chief Executive and Editor<br />

Mr Bernie Hogan<br />

www.qha.org.au<br />

6 NEWS<br />

18 GETAWAY<br />


30 INSIGHTS<br />



36 FOCUS<br />


50 TOP DROP<br />






<strong>QHA</strong> REVIEW | 4<br />

<strong>QHA</strong> REVIEW is published by the Queensland<br />

Hotels Association ABN 54 878 166 941.<br />

All information is correct at time of going to press.<br />

The publishers cannot accept responsibility for<br />

errors in articles or advertisements, or unsolicited<br />

manuscripts, photographs or illustrations.<br />

The opinions and words of the authors do not<br />

necessarily represent those of the publisher. All<br />

rights reserved. Reproduction in part or whole is<br />

strictly prohibited without prior permission.<br />


For all editorial and advertising queries:<br />

Dave Swan 0401 345 201<br />



<strong>QHA</strong> Deputy Chief<br />

Executive<br />

A hospitality industry<br />

professional with over<br />

30 years’ experience<br />

in liquor, gaming and<br />

operations. Damian<br />

has a strong focus<br />

on compliance and<br />

legislation.<br />


<strong>QHA</strong> Training Manager<br />

An experienced VET<br />

sector professional,<br />

Therese manages<br />

the <strong>QHA</strong> Training<br />

department and is<br />

responsible for the<br />

development and<br />

delivery of quality training<br />

for <strong>QHA</strong> members and<br />

other hospitality venues.<br />


<strong>QHA</strong> Membership<br />

Officer<br />

Paul is the face of the<br />

Association to many<br />

<strong>QHA</strong> members as he<br />

travels the length and<br />

breadth of the state<br />

visiting, advising and<br />

assisting publicans.<br />


Managing Partner,<br />

Mullins<br />

With over 30 years’<br />

experience in property,<br />

liquor and gaming law,<br />

Curt is recognised<br />

as a leader in this<br />

field. He advises pub,<br />

club, nightclub,<br />

restaurant, resort and<br />

accommodation venue<br />

owners and operators.<br />


Attorney-General<br />

and Minister for<br />

Justice and Minister<br />

for the Prevention of<br />

Domestic and Family<br />

Violence<br />

Yvette D’Ath is a<br />

Labor member of the<br />

Legislative Assembly<br />

of Queensland<br />

representing the seat of<br />

Redcliffe.<br />


Commissioner for<br />

Office of Liquor and<br />

Gaming Regulation<br />

Queensland<br />

Victoria is responsible<br />

for the regulatory policy<br />

and strategic direction of<br />

product safety, licensing,<br />

compliance and<br />

enforcement activities to<br />

protect market integrity<br />

and keep Queenslanders<br />

safe.<br />


Employment Relations<br />

Manager<br />

Sarah has a passion for<br />

employment relations and<br />

has diverse experience<br />

advising and assisting<br />

employees and employers.<br />

Sarah has particular interests<br />

in workers’ compensation<br />

matters, bullying and<br />

harassment matters and<br />

policy development.<br />


Accommodation<br />

Membership<br />

Services Officer<br />

Tom will act as<br />

your conduit to<br />

accommodation<br />

information and <strong>QHA</strong><br />

services, and is an<br />

experienced professional<br />

who grew up living and<br />

working in the hospitality<br />

industry as part of a<br />

hotel-owning family.<br />


Head of MAX & TAB,<br />

Queensland<br />

With ten years of<br />

experience in Tabcorp<br />

gaming services, Adam<br />

has recently taken on<br />

both MAX & TAB for<br />

Queensland. Adam’s<br />

previous career in the<br />

hospitality industry<br />

positions him well to<br />

understand the role<br />

that wagering and<br />

gaming play in pubs.<br />


State Manager (Qld)<br />

Aristocrat<br />

Nick has a proven<br />

history in wholesale<br />

liquor, electronic gaming,<br />

and hotel and restaurant<br />

operation. He now<br />

heads up the state team<br />

for one of Australia’s<br />

leading manufacturers of<br />

gaming machines.<br />

<strong>QHA</strong> REVIEW | 5

NEWS<br />

CHEERS!<br />




<strong>QHA</strong> REVIEW | 6<br />

Held in conjunction with Carlton & United<br />

Breweries, guest speakers included Candice and Ally from<br />

DNS Specialist Services and Andrew Briese from Cooking<br />

The Books as well as both the <strong>QHA</strong> and CUB teams.<br />

A small trade show featuring Slumbercorp, Vix Vizion,<br />

Tanda, Bunnings Trade, Quantaco, Utopia Gaming<br />

Systems and Banktech ensured that attendees were upto-date<br />

with the latest industry trends and offerings.<br />

Attendees also participated in the Perfect Pour<br />

competition, with Rowena from the Koumala Hotel taking<br />

out the honour, which includes a free keg for her venue.<br />

Well done, Row!<br />

The next People, Pots & Profits event will be hosted at<br />

The Club Hotel, Roma on 16 <strong>April</strong>. Of course, this event is<br />

free for hotel members to attend.<br />

<strong>QHA</strong><br />

POTS<br />

POTS<br />


NEWS<br />


The annual <strong>QHA</strong> Hotel Symposium was held at<br />

The Glen this year, with more than 130 industry<br />

professionals in attendance.<br />

The proceedings commenced with an address by<br />

Jimmy Sullivan MP, the Assistant Minister for Justice<br />

and Veterans’ Affairs, followed by an engaging<br />

Q&A session. Supporting the session were Victoria<br />

Thomson from the Office of Liquor, Gaming and Fair<br />

Trading, alongside Anthony Crack from the Office of<br />

Liquor Gaming and Regulation.<br />

The symposium delivered insightful presentations<br />

on important subjects such as gaming industry<br />

trends, litigation support, hotel transactions and a<br />

comprehensive 2024 economic outlook, with the<br />

event featuring two noteworthy industry panels. The<br />

first panel was a renovator’s panel featuring Luke<br />

Ashley-Cooper from Ashley Cooper Construction,<br />

Michael Caughley from Caughley & Co, Tom Warriner<br />

from Spinifex Energy and Luis Nheu from BSPN<br />

Architecture.<br />

The second panel, led by Curt Schatz from Mullins<br />

and hospitality identities Matt Coorey and Scott<br />

Armstrong, explored hotel transactions in the industry.<br />

Other sessions included an address from Mr Tim<br />

Nicholls MP and President of the AHA, David Canny.<br />

The day concluded with a networking session, with<br />

beverages thanks to Lion. We extend our gratitude<br />

to our event partners, IGT, Mullins Lawyers, Westpac<br />

and HLB Mann Judd, whose invaluable support<br />

made this possible. A special thanks also goes to the<br />

hoteliers who dedicated their time to participate in<br />

this educational event.<br />

HOTEL<br />


<strong>QHA</strong> REVIEW | 7

NEWS<br />





<strong>QHA</strong> REVIEW | 8<br />

Over 180 leading tourism and hospitality operators<br />

vied for top honours across the 26 categories<br />

announced at the industry’s premier event, held at the<br />

Darwin Convention Centre.<br />

With 21 venues and businesses up for top honours,<br />

the sunshine state celebrated a remarkable night by<br />

accepting 14 accolades with two bronze, seven silver<br />

and five gold awards. <strong>QHA</strong> member, The Reef House<br />

Boutique Hotel and Spa, also took home the title of<br />

best Five Star Luxury Accommodation in Australia.<br />

CEO of Queensland Tourism Industry Council,<br />

Brett Fraser, said on behalf of the tourism industry,<br />

he applauds all of the Queensland finalists and<br />

congratulates the winning operators.<br />

“They have done us proud. To be taking home<br />

14 accolades at the national level is a wonderful<br />

achievement and demonstrates the dedication of our<br />

tourism operators in making Queensland one of the<br />

best destinations to holiday.<br />

“No state or territory is successful in wowing visitors or<br />

becoming a world-class destination without the hard<br />

work of its tourism operators. We owe our triumphs<br />

to those businesses that work tirelessly to deliver<br />

outstanding visitor experiences.<br />

“I encourage all Queenslanders to get out and explore<br />

our great state and to enjoy some of these awardwinning<br />

tourism experiences – who are officially the<br />

best of the best in Australia,” he said.<br />

The Major Festivals and Events Award was presented<br />

to Queensland’s iconic Toowoomba Carnival of<br />

Flowers, while Whitsunday’s Ocean Rafting took the<br />

title for best Adventure Tourism.<br />

Fun Over 50 Holidays were also crowned the best in<br />

Ecotourism, while BIG4 Adventure Whitsunday Resort<br />

took out the top gong for Caravan and Holiday Parks.<br />

Nine other Queensland tourism operators from the<br />

Gold Coast to the Tropical North took to the podium<br />

with silver or bronze, including Currumbin Wildlife<br />

Sanctuary, who were crowned Australia’s second-best<br />

Major Tourist Attraction.<br />

Minister for Trade and Tourism of Australia, Senator the<br />

Hon Don Farrell, said hospitality businesses and their<br />

staff are the backbone of the vibrant tourism industry,<br />

delivering world class experiences to visitors from<br />

across Australia and around the world.<br />

“The bright future of the sector couldn’t be in better<br />

hands,” she said.

NEWS<br />

It can be said that The Reef House Boutique<br />

Hotel and Spa’s innovative business plan to offer<br />

complimentary experiences as part of relaxation<br />

escape packages granted it the title of the best<br />

Five Star Luxury Accommodation in Australia<br />

this year.<br />






The Reef House directors, Malcolm Bean and<br />

David Horbelt, said it was a great honour for<br />

the boutique hotel to win a national award, as it<br />

reflected the strong customer service focus of<br />

general manager Wayne Harris and his handpicked<br />

team of 75 staff.<br />

“The Reef House’s vision to provide the best<br />

luxury tropical escape based on exclusiveness,<br />

experiences, service and memories is<br />

resounding with guests who flood TripAdvisor<br />

with positive reviews praising the way The Reef<br />

House staff make them feel.<br />

“Our repeat visitation has soared to 25%, with<br />

guests who want to be pampered while they<br />

take time out for rest, relaxation and rejuvenation<br />

in a place where they know the staff by name.<br />

“The secret to our success is a new model<br />

for hotel business with a high staff to guest<br />

ratio that allows our absolute obsession with<br />

customer service to make every guest feel like a<br />

VIP while they are on holiday,” he said.<br />

The Reef House has more than 21 signature<br />

Inclusions available to guests, including cocktail<br />

making classes, beachfront yoga, a pool butler<br />

serving sorbet by the pool, a master reef guide<br />

talk and evening canapés and punch with the<br />

general manager.<br />

David said they even launched a Sleep Easy<br />

program last year to give every guest the<br />

opportunity to improve the quality of their sleep,<br />

and will be expanding further into the wellness<br />

space this year.<br />

“Malcolm and I are very proud of The Reef<br />

House’s success after a 13-year journey<br />

together redeveloping this historic Australian<br />

hospitality gem into a luxury tropical beach<br />

getaway that retains its proud history as Palm<br />

Cove’s first hotel,” he said.

NEWS<br />



<strong>QHA</strong> REVIEW | 10<br />

Almost all Australian tourism and accommodation<br />

markets are coming off a record year with 2023 being<br />

one of, if not the best, 12 months of trade recorded.<br />

While many markets documented strong gains, it was<br />

Queensland that was the standout performer.<br />

Strong occupancy, coupled with substantial increases<br />

in average daily rates (ADRs), have produced sharp<br />

rises in revenue per available room (RevPAR) levels<br />

across the board.<br />

According to Smith Travel Research’s latest year<br />

to date December numbers, RevPAR performance<br />

for 2023 compared to 2019 saw the three major<br />

Queensland markets take the top three spots – first,<br />

Brisbane with a substantial 46% uplift, second, Cairns<br />

with an outstanding 34% increase and then the<br />

Gold Coast with an impressive 33%, coming in third<br />

nationally.<br />

These sharp rises in RevPAR can be attributed to the<br />

substantial gains in ADRs, which rose a staggering<br />

52% (Cairns), 47% (Brisbane) and 38% (Gold Coast),<br />

with occupancy at, or slightly below, 2019 levels.<br />

These markets were all coming off a low base,<br />

however, there does seem to be a generational shift in<br />

ADRs in Queensland.<br />

This strong trading performance has certainly not gone<br />

unnoticed by investors, with Queensland elevating to<br />

second nationally in terms of annual hotel transaction<br />

volumes. 2023 saw approximately $564 million in hotel<br />

transactions in Queensland, or 23.2% of the overall<br />

national sale volume of approximately $2.43 billion for<br />

the calendar year. This total sale volume for the state<br />

was more than double the approximate $271 million<br />

recorded in 2022, and shows that Queensland is<br />

clearly on hotel investors’ wish lists.<br />

JLL Hotel & Hospitality Group’s senior vice president,<br />

Gareth Closter, said throughout 2023, the business<br />

witnessed an increase in the depth of the investor<br />

market for hotel assets in Queensland, particularly in<br />

the second half once interest rates stabilised.<br />

“Queensland is seen to offer real value compared<br />

to the larger markets of New South Wales and<br />

Victoria. The growth story, particularly in South East<br />

Queensland, is undeniable,” he said.

NEWS<br />


RTO 30826<br />

This was clearly demonstrated in the recent sale of<br />

Mercure Kawana Waters – an 81-key hotel on the<br />

Sunshine Coast, which Gareth sold. The previous<br />

sale of this hotel was in 2019, which took around a<br />

year to complete. Fast forward four years, and the<br />

hotel sold at a 57% uplift to the previous sale and<br />

settled 77 days after the close of the expressions<br />

of interest process, with huge buyer depth for the<br />

asset.<br />

Gareth said this sale process is an excellent<br />

reflection of the substantial change in market<br />

dynamics for hotel investment in South East<br />

Queensland.<br />

“The uplift in value almost mirrors the improvement<br />

in RevPAR for the region, and the buyer pool depth<br />

– coupled with the sophistication of the buyers who<br />

participated in the process – says a lot,” he said.<br />

As the state’s capital and future Olympic city,<br />

Brisbane has been the standout performer as<br />

we move into the “golden decade”. The highly<br />

anticipated delivery of the Queens Wharf project,<br />

currently scheduled for August this year, will only add<br />

to the growing list of reasons to visit the region, and<br />

will undoubtedly increase its presence on the world<br />

stage. Brisbane is fast becoming a standout leisure<br />

destination as it matures into a truly global city.<br />

While there are obvious challenges ahead for hotel<br />

performance and investment, with softening macroeconomic<br />

conditions and hotel performance set to<br />

stabilise over the next 12 to 18 months, Queensland,<br />

and particularly South East Queensland, look set<br />

to enjoy the time ahead in the lead up to the 2032<br />

Brisbane Olympics.<br />

Gareth said continued hotel performance<br />

improvement seems highly likely as international<br />

inbound arrivals increase and new hotel room supply<br />

remains benign – all before the ‘Olympic effect’ kicks<br />

in to accelerate growth in the sector.<br />

“The Queensland hotel market currently presents an<br />

opportunity for existing owners to divest at what are<br />

historically high levels, while buyers can get in and<br />

enjoy potential future growth in the market.<br />

“There is a compelling ‘why’ for each side of the<br />

equation, which will make for extremely interesting<br />

market conditions ahead,” he said.<br />


APRIL 2024<br />

R M LV Virtual Classroom (online)<br />

09 <strong>April</strong> 16 <strong>April</strong> 23 <strong>April</strong><br />

11 <strong>April</strong> 18 <strong>April</strong> 02 May<br />

Member Price $395.00 / Non-Members $495.00<br />

Brisbane 30 <strong>April</strong><br />

Member Price $395.00 / Non-Members $495.00<br />

Gaming Nominee<br />

Training (GNT)<br />

R M LV classroom Based<br />

cooking the books<br />

Wednesday 17 <strong>April</strong><br />

hospitality first Steps<br />

Rockhampton 15-19 <strong>April</strong><br />

Gaming Courses Virtual Classroom (online)<br />

08 <strong>April</strong><br />

Customer Liaison<br />

Officer (CLO)<br />

*RMLV/GNT Video Connect (Online) courses<br />

will be added as required<br />

08 <strong>April</strong><br />

Members and Non-Members $495.00<br />

CLO Member Price $70.00 / Non-Member $90.00<br />


Call 07 3221 6999 visit training.qha.org.au<br />

or email: training@qha.org.au

NEWS<br />




<strong>QHA</strong> REVIEW | 12<br />

Hailing from the rich rainforests and beaches of the<br />

Sunshine Coast, both Sunshine & Sons and Beachtree<br />

Distilling Co. have received glowing achievements<br />

up against the biggest and best names in the global<br />

spirits industry at the 2024 World Vodka and World Gin<br />

Awards.<br />

After previously winning gold as Australia’s best in the<br />

Botanical Vodka category, Sunshine & Sons Original<br />

Vodka was awarded the title of World’s Best on 20<br />

February this year.<br />

Founder of the distillery, Matt Hobson, said industry<br />

acknowledgement is always a fantastic boost for any<br />

business, and they are no exception.<br />

“Our team pours their heart and soul into producing<br />

quality spirits for people to enjoy with their loved ones.<br />

“Sunshine & Sons is about sunshine, quality time<br />

with family and friends and escaping to the laid-back<br />

lifestyle of Australia’s beautiful subtropical Sunshine<br />

Coast.<br />

“Now, with the backing of this accolade, we’re on<br />

a mission to take a slice of what we’re about to the<br />

Europeans and Brits,” he said.<br />

Sunshine & Sons Original Vodka is one of less than<br />

five percent of vodkas globally that are produced<br />

from grapes, which gives it a soft, spongy and velvety<br />

texture that is unmistakably premium in comparison to<br />

traditional grain, sugar cane and potato vodkas.<br />

Made with a filtration system unique to its natural<br />

location on the Sunshine Coast, the distillery<br />

uses millennia-old volcanic rock to give the vodka<br />

a minerality that is often described as ‘floral<br />

pepperiness’.<br />

Chair of judges for the World Vodka Awards, Veronika<br />

Karlova, said all of this year’s winners impressed the<br />

judges with their quality and taste.<br />

“Year-on-year we see an increase in World Vodka<br />

Awards entries for varietal, botanical and flavoured<br />

categories, which confirms that the future of vodka<br />

is leaning towards styles with a lot of character and<br />

flavour.<br />

“Today’s approach to vodka production has taken a<br />

new turn. Forget the traditional perception of vodka<br />

as tasteless and boring. It’s anything but plain and<br />

flavourless.<br />

“Producers really pay attention to ingredients and<br />

focus on how to retain the character of raw material in<br />

vodka,” she said.<br />

Celebrating the achievements of outstanding people<br />

and places in the global gin industry, the Icons of Gin<br />

and World Gin Awards also shone a light on one of<br />

the smaller, more boutique brands of the Queensland<br />

spirits industry, with Beachtree Distilling Co. being<br />

more motivated than ever after it was named the<br />

World’s Best Craft Producer.<br />

Head distiller and co-founder of Beachtree, Steve<br />

Grace, said the win was humbling.<br />

“This recognition on such a prestigious platform is a<br />

dream come true and a testament to the collective<br />

dedication, creativity and unwavering commitment our<br />

team shares.<br />

“We pour our hearts into every bottle, meticulously<br />

crafting gins using the finest Australian botanicals, and<br />

this recognition fuels our drive to push boundaries and<br />

share our love for gin with the world,” he said.

NEWS<br />

Revealed on 22 February, this success makes<br />

Beachtree Australia’s most awarded organic distillery, as<br />

it comes after a host of accolades were presented to the<br />

Caloundra-based brand earlier this year.<br />

In addition to receiving Double Gold for their Native<br />

Skippy Gin and Gold for their Organic Koala Gin at the<br />

New York World Spirits Awards, the distillery’s Organic<br />

Tiger Quoll Vodka was also named Australia’s Best<br />

Varietal Vodka at the World Vodka Awards.<br />

Co-founder of Beachtree, Kirra Daley, said as Australia’s<br />

only First Nations-certified distillery, the brand blends<br />

tradition and innovation to craft spirits that capture the<br />

essence of Australia in every bottle.<br />

“Fueled by a passion to share the unique flavours of<br />

Australia’s native botanicals, like the citrusy notes of<br />

lemon myrtle and the earthy tones of wattle seed, we<br />

embarked on a journey to create Beachtree spirits.<br />

“Every sip is an exploration of the Australian landscape,<br />

offering a taste of our land’s rich heritage and<br />

embodying our commitment to sustainability and<br />

partnership with local farmers and growers.<br />

“The colourful and creative gin bottles also showcase<br />

the distillery’s Indigenous heritage and sustainable<br />

values. Sustainability is at the heart of our business.<br />

“We source our ingredients ethically, minimise our waste<br />

and actively plant native trees through our ‘One Bottle,<br />

One Tree’ program. When you choose Beachtree, you’re<br />

making a conscious choice for the planet,” she said.<br />

Alongside Sunshine & Sons and Beachtree, Victoria’s<br />

Four Pillars Distillery won Production Team of the Year,<br />

Sustainability Officer of the Year (Michelle Hall), Visitor<br />

Attraction Manager of the Year (Scott Gauld) and<br />

World’s Best Old Tom Gin.<br />

Not only that, but the brand’s co-founder and head<br />

distiller, Cameron Mackenzie, was also the second<br />

Australian ever to be inducted into the Gin Hall of Fame.<br />

Sydney’s Archie Rose Distilling Co. also took out World’s<br />

Best Visitor Attraction, while South Australia’s Barossa<br />

Distilling Co. scored World’s Best Flavoured Gin.<br />

Australia’s penchant for quality, creative and botanicallyimbued<br />

spirits is not only making an impact on the<br />

global stage, but also allowing boutique, independent<br />

distillers to stand side-by-side with the industry titans<br />

of gin and vodka, most of which originate from Japan,<br />

Wales and the United States.<br />

Director of the awards, Anita Ujszaszi, said the<br />

competitiveness in the gin category continues to grow<br />

every year.<br />

“We are delighted, as always, to have recognised the<br />

world’s best,” she said.



One hundred and thirty members, suppliers<br />

and LMG staff gathered at Eos by SkyCity<br />

in Adelaide this month for the LMG<br />

Queensland Members’ Conference.<br />

Add more to your store – contact Queensland State Manager<br />

Shaun Landy on 0436 002 418.

One hundred and thirty members, suppliers and LMG<br />

staff gathered at Eos by SkyCity in Adelaide this month<br />

for the LMG Queensland Members’ Conference.<br />

Business sessions led with a focus on attracting that<br />

all-important ‘one more shopper’ reviewed the success<br />

of the ‘there’s more in store’ campaign, and looked to<br />

the future with data-driven strategies and innovations for<br />

successful retail execution.<br />

It was terrific to see the sessions so well attended and<br />

with such active participation from our wonderful LMG<br />

members as we focus on the next stage of growth for<br />

Bottlemart and Harry Brown.<br />

The side trips were a particular highlight, with visits to<br />

Wirra Wirra and Shottesbrook vineyards. Some members<br />

extended their stay to take in the iconic Barossa Valley<br />

with visits to Yalumba, Hentley Farm and St Hugo<br />

wineries. The gala dinner was held at the stunning<br />

Penfolds Magill Estate in the underground cellars.<br />

General manager of Murrumba Downs Tavern, Melinda<br />

Tait, said spending last week in Adelaide for the<br />

Queensland LMG Members’ Conference was fabulous,<br />

with great company, events, food and wine.<br />

“And just like a fine wine, LMG got its blend just right<br />

with a balance of valuable business sessions and<br />

fantastic social events! The business sessions and guest<br />

presenters highlighted trends while setting out strategies<br />

and opportunities for securing that ‘one more customer’.<br />

“The impeccable data-driven insights also gave us the<br />

ability to confidently plan and implement those strategies<br />

into our businesses. Special mention to fellow LMG<br />

member Richard Bowly for his speech which really hit<br />

home.<br />

“As always, the networking was a standout and I really<br />

appreciated that there was plenty of access to suppliers<br />

and LMG staff throughout the conference and lots of<br />

opportunities to talk about the information in a relaxed<br />

way.<br />

“I never get tired of chatting to other members and<br />

having the opportunity to learn from each other,” she<br />

said.<br />


TAB, MAX & SKY<br />

with Adam Floyd<br />


Thank you to everyone who dropped by the Tabcorp<br />

stand at the recent Australasian Hospitality & Gaming<br />

Expo in Brisbane to chat with our TAB, MAX & SKY<br />

team members.<br />

The opportunity to take you, our valued venue<br />

partners, through a range of upcoming enhancements<br />

across our three brands is one we relish. Your<br />

enthusiasm and feedback are very much appreciated<br />

by our team. We take everything you’ve shared with<br />

us on board as we approach the launch of some truly<br />

exciting and innovative products – more information on<br />

which we’ll be sharing in a future edition.<br />

We are also proud to announce that we’ve extended<br />

our partnership with the AHG to present the expo for<br />

a further three years. The opportunity to work side-byside<br />

with our friends across the industry to continue to<br />

bring such an incredibly exciting and vital event to life<br />

is one we certainly don’t take for granted.<br />

By the time you’re reading this, we will have launched<br />

our new TAB Compliance Program. The new<br />

program expands on the current topics of responsible<br />

gambling and AML/CTF, with a renewed focus on<br />

harm minimisation and customer care, and puts<br />

this information into simpler terms to ensure all TAB<br />

Operators have the best chance of putting what they<br />

have learned into practice. We have also introduced<br />

a new topic, focusing on the Privacy Act, Tabcorp’s<br />

Privacy Policy and why privacy matters in our retail<br />

space.<br />

Training is not only essential to ensuring that our<br />

TAB Operators continue to provide a top-notch<br />

experience for punters, but that we are providing a safe<br />

environment for our customers to interact with TAB in a<br />

retail context.<br />

TAB has also launched our very own sport and racing<br />

platform for local tipsters, aptly titled, TIP’EM.<br />

Punters can enter venue-led competitions across<br />

AFL, NRL and select horse racing events using a<br />

unique code displayed in participating pubs. If you’re<br />

interested in setting up your own competitions, please<br />

get in contact with your TAB Wagering Sales Executive.<br />

TIP’EM is completely free for venues to use.<br />

It’s also been an exciting start to the year at MAX.<br />

Our partnership with AAC Paging has been hugely<br />

successful, with further enhancements focusing on<br />

Responsible Gambling and AML already proving to be<br />

beneficial for our venue partners. This system can be<br />

used for paging across the entire venue, integrating<br />

seamlessly with multiple devices.<br />

AnalyticsHub, powered by Tableau, has also seen<br />

many enhancements and improvements which<br />

includes the integration of POS data. There are over<br />

130 customisable dashboards and reports currently<br />

available.<br />

MAX have also just signed an exclusive arrangement<br />

with QANTUM to provide our venues with greater<br />

flexibility when it comes to loyalty programs. I<br />

encourage you to have a chat with your MAX Business<br />

Partner Manager if you’re interested in learning more.<br />

<strong>QHA</strong> REVIEW | 16

NEWS<br />

Building<br />

Confidence.<br />

Together.<br />

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is to help you move forward with confidence.<br />

• By managing your risk.<br />

• By helping you foster a healthy, thriving workforce.<br />

• By bringing together global reach and local expertise.<br />

• To help your business and your community through<br />

every challenge you face.<br />

We are proud and active partners of the Queensland Hotels<br />

Association and can cater for all your business insurance<br />

needs including property, liability, professional indemnity,<br />

cyber, director and employment risks.<br />


Get in touch with the dedicated<br />

team at Gallagher to chat about<br />

your insurance.<br />

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P: 07 3002 3052<br />

Tony Shaw<br />

Senior Consultant<br />

P: 07 3002 3018<br />

AJG.com/au/qha<br />

<strong>QHA</strong> REVIEW | 17<br />

Arthur J. Gallagher & Co (Aus) Limited. AFSL 238812. Cover<br />

is subject to the Policy terms and conditions. You should<br />

consider if the insurance is suitable for you and read the<br />

relevant PDS/Policy Wording and our FSG before making<br />

your decision to acquire insurance. These are available on<br />

request or at AJG.com/au. REF3337-0124



Clouds<br />

<strong>QHA</strong> REVIEW | 18<br />







<strong>QHA</strong> REVIEW | 19

eechmont<br />

<strong>QHA</strong> REVIEW | 20<br />

Here in Queensland, with our beautifully diverse<br />

landscapes and glowing reputation for attentive<br />

hospitality, wellness tourism is not only thriving, but<br />

also giving rise to plenty of hotels with a unique focus<br />

on health and wellbeing.<br />

One such example is Morris Escapes (formerly the<br />

Northern Escape Collection) – a portfolio of boutique,<br />

sustainable retreats including a luxurious stay in the<br />

outback of Mount Mulligan, two tropical hideaways in<br />

the Great Barrier Reef and finally a countryside lodge in<br />

the Scenic Rim hinterland.<br />

Referred to as Beechmont Estate, this venue is a<br />

perfect representation of a classic wellness hotel aimed<br />

at improving the mental, physical and emotional health<br />

of its guests through a variety of experiences centred<br />

around comfort, nature, food and sustainability.<br />

Morris Escapes CEO, Ross Penegar, said the<br />

sanctuary importantly acts as a world away from the<br />

hustle and bustle of city living.<br />

“Since Covid-19, we’ve seen more and more people<br />

wanting to escape the city and head into the country<br />

to reconnect with nature and themselves.<br />

“We are also seeing more people head away even<br />

during the working week. When the office is just an<br />

email away, we now have the affordability to work from<br />

more places than we ever used to.<br />

“When you stay somewhere like here, you have<br />

everything you need on-site, down to the kitchen<br />

garden. The retreat is the epitome of country elegance<br />

and offers guests a chance to escape routine and<br />

return to what’s real,” he said.<br />

In 2021, the sprawling grounds of Beechmont<br />

Estate were developed from an old dairy farm into a<br />

30-hectare working wagyu cattle farm complete with<br />

guest accommodation, a clubhouse-style bar and a<br />

fine dining restaurant aptly named The Paddock.<br />

It was only a year later that the venue joined Morris<br />

Escapes, which continues to be run by Morris Group<br />

– an independent, family-run Australian business<br />

operating across the tourism, hospitality, technology<br />

and aviation industries.<br />

Morris Group has been passionate about wellness<br />

tourism since 2011, and are known for designing<br />

unique experiences that tread lightly on the planet,<br />

create meaningful memories and allow travellers to<br />

relax, reset and experience Queensland in its purest<br />

form.<br />











<strong>QHA</strong> REVIEW | 21


Keeping in line with this vision, Ross said the 75-acre<br />

property at Beechmont sleeps 48 guests in five-star<br />

luxury accommodation and offers a myriad of enriching<br />

activities including day spa treatments, bushwalking,<br />

hiking, yoga and wildlife spotting.<br />

“With our on-site day spa, guests can relax in serenity<br />

or get back into nature with a range of activities<br />

revolving around the pristine grounds of the estate.<br />

“There are also our gourmet dining experiences, such<br />

as cheese and wine tastings, cocktail masterclasses<br />

and kitchen garden tours.<br />

“Guests can also indulge in The Paddock’s picnic<br />

hampers under the shade of a fig tree or by the cosy<br />

fireplace in their cabin. We also have a large communal<br />

fireplace where visitors can enjoy a wine at the end of<br />

the day,” he said.<br />

Looking beyond these luxurious experiences, location<br />

always plays a crucial role when it comes to wellness<br />

tourism. Nestled amid rolling hills on a plateau<br />

approximately 600 metres above sea level, it would be<br />

fair to say Beechmont Estate leaves visitors feeling like<br />

they are far, far away from their everyday lives.<br />

<strong>QHA</strong> REVIEW | 22





BY 2030 AND NET ZERO EMISSIONS BY 2035.”<br />

With the choice of private individual cabins or luxury<br />

pavilions with spacious indoor and outdoor living<br />

areas, guests have access to cosy fireplaces, private<br />

verandas and, perhaps most importantly, the stunning<br />

views and fresh air of the surrounding hinterland.<br />

Ross said, in comparison to its neighbouring<br />

mountains, Beechmont is very quiet with a close-knit<br />

community and only a couple of small businesses<br />

operating in town.<br />

“A lot of the families in the area have been here for<br />

generations, with many of the founding families still<br />

living in the region.<br />

“While the mountain road is popular with motorcycle<br />

riders, car groups and cyclists, not many people have<br />

ever heard of Beechmont, but they are often blown<br />

away by the stunning scenery when they make the<br />

journey up here.<br />

“We are close enough to the convenience of the Gold<br />

Coast and Brisbane while also being far enough away<br />

to be serene and remote. It’s just a lovely, peaceful little<br />

part of the world,” he said.<br />

To complement its breathtaking location, Beechmont<br />

Estate also features carefully designed interior spaces<br />

that encourage guests to slow down, become<br />

grounded and appreciate the natural beauty that<br />

surrounds them. To achieve this, the original owners<br />

enlisted the services of Claire Stevens – a Brisbanebased<br />

interior designer with a reputation for creating<br />

nurturing and sophisticated spaces.<br />

<strong>QHA</strong> REVIEW | 23


<strong>QHA</strong> REVIEW | 24<br />

Ross said that every detail of the interior styling<br />

was carefully selected to support the vision while<br />

effortlessly capturing the comfort of a home away from<br />

home.<br />

“The heavy, sliding barn doors create a dramatic<br />

entrance to The Paddock restaurant. Once inside, the<br />

scale of the space plays a key part in the design, with<br />

your attention immediately drawn to the green hills<br />

outside.<br />

“The décor here was chosen to have a rich, textured<br />

feel with leathers and timbers that will age with grace<br />

in addition to more earthy tones. Claire sourced and<br />

designed furniture from Currumbin Wood Workers,<br />

local makers that created individual pieces suited to<br />

the space and setting.<br />

“The space is cleverly lit to create a cosy feel while<br />

highlighting the room’s features. Clever zoning creates<br />

scenarios to suit all occasions and is central to the aim<br />

of creating an inviting and comfortable atmosphere,”<br />

he said.<br />

Unsurprisingly, wellness tourism has also become<br />

heavily intertwined with ecotourism, meaning<br />

sustainability and even environmental education<br />

are often at the forefront of many retreats and their<br />

experiences.<br />

Beechmont Estate is certainly no different, with the<br />

venue’s conservational efforts extending to all facets of<br />

its operations. Boasting a 40-kilowatt solar system, the<br />

lodge also uses only harvested rainwater drawn from<br />

its 600,000 litres of on-site water storage.<br />

In addition to sourcing most of its produce from local<br />

suppliers, resulting in low food miles, the estate also<br />

has a kitchen garden and chicken coop, with the<br />

grown produce and fresh eggs going directly into The<br />

Paddock’s dishes.<br />

Ross said, as the lodge is surrounded by the pristine,<br />

world heritage-listed Lamington National Park,<br />

they are constantly reminded of the importance of<br />

environmental conservation.<br />

“We understand that, to have a sustainable future, we<br />

need to protect, preserve and meaningfully engage<br />

with the community in which Beechmont Estate is<br />

located in the Scenic Rim. We recognise the climate<br />

crisis as an ongoing threat to all forms of sustainability<br />

and take action to reduce our environmental impact<br />

across all of our businesses.<br />

“We want to take care of our place while making a<br />

positive contribution to climate action. By tracking our<br />

emissions, choosing sustainable suppliers, educating<br />

our workforce and regularly reviewing our progress,<br />

we commit to achieving zero waste in landfills by 2030<br />

and net zero emissions by 2035.<br />

“We also want to nurture a diverse team, and<br />

recognise our employees as the driving force behind<br />

our commercial and sustainable future. We ensure that<br />

all people here feel safe, secure and supported,” he<br />

said.<br />

Beechmont Estate is only one of the many<br />

accommodation venues in Queensland dedicated to<br />

enhancing the wellbeing of its guests, employees and<br />

environment.<br />

As a matter of fact, in response to our collective<br />

need for more fulfilling experiences, hotels with an<br />

emphasis on location, sustainability, nature and health<br />

are becoming less of a fleeting trend and more of an<br />

integral part of our state’s hospitality scene.<br />



<strong>QHA</strong> REVIEW | 25

OLGR<br />

with Victoria Thomson<br />


<strong>QHA</strong> REVIEW | 26<br />

As Queensland’s Commissioner, I am always eager to<br />

share with you how licensees are working with us to<br />

make positive changes at their venues.<br />

Our Venue Controls Program empowers licensees to<br />

manage risks in their venue and improve safety. The<br />

program gives us an opportunity to work with you<br />

to assess your venue’s existing controls and identify<br />

where improvements can be made. The types of<br />

controls will vary depending on your circumstances<br />

and any recommendations will be tailored to suit your<br />

venue.<br />

We recently worked with a licensee who proactively<br />

reviewed their internal processes after a serious<br />

incident involving a patron who had been drinking at<br />

the venue. We supported the venue to assess the<br />

following controls:<br />

• signage<br />

• responsible service of alcohol (RSA)<br />

• staff training<br />

• security<br />

Detailed recommendations were subsequently made<br />

to assist management to develop best practice<br />

solutions that were customised to the venue:<br />

1. Signage<br />

There was not enough clear and visible signage<br />

to communicate the behavioural expectations and<br />

venue rules to patrons before they entered the<br />

venue.<br />

Improving signage makes it easier for venue<br />

staff and crowd controllers to refuse entry. We<br />

recommended more visible signage be displayed<br />

in strategic locations around the entry to clearly<br />

outline the venue’s zero tolerance of violence and<br />

aggression, and that there is a strict dress code.<br />

Signage gives a clear point of reference to staff and<br />

patrons around the venue’s expectations about<br />

behaviour.<br />

2. RSA<br />

We noted the good practice in place requiring<br />

supervisors to provide reports and RSA documents<br />

to each other during handover or shift briefings.<br />

However, we recommended all staff should be<br />

supplied with this information and that the venue<br />

should include more information about patrons who<br />

had been in the venue consuming alcohol for some<br />

time.<br />

This simple sharing of information can be a critical<br />

part of a venue’s practice for effectively monitoring<br />

patrons’ alcohol consumption, particularly after a<br />

change of shift where there may have been a break<br />

in monitoring.<br />

3. Staff training<br />

The venue provided staff with an extensive<br />

employee handbook during induction. We<br />

recommended introducing an assessment of<br />

staff’s understanding of the venue’s risk-assessed<br />

management plan (RAMP) and how they should be<br />

contributing to the RAMP and managing patrons’<br />

safety. We recommended the use of an online tool<br />

to record and monitor training participation and<br />

assessment results.<br />

4. Security<br />

The security labour hire company conducted<br />

inductions and onboarding for security guards.<br />

The venue did not provide a specific security<br />

training tool or venue-specific documentation. We<br />

recommended a more robust approach which<br />

includes clarifying the venue’s expectations of<br />

security roles, supervision and patron interaction<br />

protocols, reporting structure and use of force<br />


Victoria Thomson OLGR<br />

Adding these additional elements can assist licensees<br />

to meet legislative obligations, including retaining<br />

copies of valid RSA certificates, and ensures<br />

management maintains control of security within the<br />

venue.<br />

I am pleased to share that the licensee implemented<br />

all our recommendations, and also made further selfinitiated<br />

improvements, which resulted in a decline in<br />

alcohol-related incidents at the venue.<br />

The venue now undertakes CCTV reviews to ensure all<br />

incidents are handled effectively and potential violent<br />

incidents are diffused before they occur or escalate.<br />

A team leader is now allocated to each bar within<br />

the venue. Team leaders use handheld radios to<br />

communicate with bars and security staff about patron<br />

behaviour, how long patrons have been in the bar and<br />

provide a point in time assessment of any incidents.<br />

Additional training is conducted on a quarterly basis to<br />

reinforce employees’ RSA obligations.<br />

More experienced security staff were assigned to<br />

the venue and the security labour hire company now<br />

provides fortnightly training which is specific to the<br />

venue’s requirements.<br />

Learn more about our Venue Controls Program here:<br />

www.business.qld.gov.au/industries/hospitalitytourism-sport/liquor-gaming/liquor/compliance/venuecontrols-program.<br />

On a separate note, I would like to remind you of new<br />

smoking laws which come into effect from 1 July 2024.<br />

These laws prohibit children remaining in a venue’s<br />

designated outdoor smoking area (DOSA). Smokefree<br />

buffer requirements for DOSAs are also being<br />

extended.<br />

By 1 September 2024, liquor licensees must hold<br />

an approved retail (liquor) licence to sell smoking<br />

products at their venue. A copy of your liquor licence<br />

for the premises is required as part of the application<br />

process. There is no fee for this licence type. To avoid<br />

processing delays, you should apply as soon as<br />

possible – no later than 31 May 2024.<br />

To apply for your licence visit: www.business.qld.gov.<br />

au/industries/manufacturing-retail/retail-wholesale/<br />

smoking-products-licence.<br />

Learn more about the new smoking reforms here:<br />

www.qld.gov.au/health/staying-healthy/atods/<br />

smoking/new-smoking-reforms.<br />

<strong>QHA</strong> REVIEW | 27

LEGAL MATTERS with Curt Schatz<br />


<strong>QHA</strong> REVIEW | 28<br />

More recently in my articles, and also at the recent<br />

<strong>QHA</strong> Symposium, I have been looking at some of<br />

the important aspects to be considered when being<br />

involved in a pub transaction.<br />

On 20 September 1985, the Federal Government<br />

bought in the wonderful capital gains tax.<br />

This tax is hefty, and while there are certain<br />

concessions available in relation to ‘rollover relief’,<br />

which attaches to particular types of holding entities<br />

and/or periods of retention prior to disposal, by and<br />

large, it’s 49% on the gain.<br />

What is not commonly known is that the capital gains<br />

tax liability arises each time there is a capital gains<br />

tax event. A disposal of an asset which is subject to<br />

capital gains tax is such an event.<br />

What is a disposal?<br />

The answer is that the contract which is entered into<br />

by the parties is such a disposal event by the seller<br />

and in the event that the asset sold under the contract<br />

is transferred (in other words the contract settles), then<br />

capital gains tax is payable in the financial year that is<br />

relevant to the date of the contract. In other words, it<br />

is the date of the contract that formulates the capital<br />

gains tax liability.<br />

If you are a seller and you are looking to get a binding<br />

agreement with a buyer in a particular financial year<br />

but would prefer to defer the creation of the contracts<br />

to postpone the capital gains tax liability, then the most<br />

commonly used mechanism is either a put option, a<br />

call option or a put and call option.<br />

Types of agreements<br />

Firstly, let’s consider these different types of<br />

agreements.<br />

A call option is an option granted to a buyer to<br />

exercise based on the conditions of the option<br />

agreement including the timeframe during which a call<br />

option can be exercised.<br />

A put option is the same type of grant, but in favour of<br />

the seller.<br />

You would have heard the term put and call option,<br />

and this is an agreement where the buyer and the<br />

seller have independent rights to exercise a purchase<br />

or a sale by giving notice.<br />

The important part to the capital gains tax deferral is<br />

the fact that the option agreement can be drafted such<br />

that the call option and/or the put option may not be<br />

exercised until a certain date.<br />

For example, if the parties enter into the put and call<br />

option deed on 1 <strong>April</strong> 2024, but the options may<br />

not be exercised until at least 1 July 2024, then the<br />

contracts don’t come into existence until the exercise<br />

of the option which cannot occur until 1 July 2024 or<br />

later.<br />

This pushes the capital gains tax liability out to the<br />

following financial year.<br />

Binding parties to an agreement<br />

Lastly, you may be concerned an option agreement is<br />

not as binding on the parties as a formal contract.<br />

The option agreement will have annexed to it the<br />

contract/s in final and agreed form (but unexecuted),<br />

and the parties will confirm in the option agreement<br />

that upon the exercise of the call or put, and even if<br />

a party to the option agreement refuses to sign the<br />

contract, that the party refuses to sign the contract<br />

is equally as bound to it as if they had signed that<br />

contract.<br />

Of course, security for such performance in the form<br />

of money, bank guarantees or other security can be<br />

requested by either party from the other to secure the<br />

promise to settle the contracts in the event that the put<br />

or call options are exercised.<br />

We always insist that clients speak to their<br />

accountants about these mechanisms because we<br />

are never as familiar with our clients’ personal financial<br />

affairs as your accountant and on that basis, this article<br />

represents statements of general principal as opposed<br />

to the specific advice.



Hostplus is Money magazine’s Best Super Fund for<br />

2024 1 .<br />

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Judged on strong performance, good value and an<br />

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The benefits of being with us<br />

Take a look at a few ways we’re striving to provide our<br />

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Consistently strong returns<br />

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A low admin fee 3<br />

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Disclaimers<br />

1<br />

Best Super Fund 2024 is awarded by Money magazine. Visit moneymag.com.au for awards criteria. Awards and ratings are only one factor to consider when<br />

choosing a super fund. Past performance is not a reliable indicator of future performance. General advice only. Consider the relevant Hostplus PDS and TMD<br />

at hostplus.com.au and your objectives, financial situation and needs, which have not been accounted for. Issued by Host-Plus Pty Limited ABN 79 008 634<br />

704, AFSL 244392 as trustee for the Hostplus Superannuation Fund, ABN 68 657 495 890.<br />

2<br />

SuperRatings Fund Crediting Rate Survey – SR50 Balanced (60-76) Index for January 2024.<br />

3<br />

Source: SuperRatings fee data for public offer MySuper products extracted from SMART 2.0 platform on 7 February 20242023. Comparison is based on the<br />

total administration fees and costs assuming a $50k account balance. Other fees and costs apply. Refer to the PDS for more information.







<strong>QHA</strong> REVIEW | 30<br />

Seafood is incredibly popular in Australia with each<br />

Aussie consuming about 14 kilograms per year.<br />

According to industry experts, this is 1.5 kilograms<br />

more than we were eating just a few years ago.<br />

Bidfood was the first Australian supplier to take a<br />

sustainability-based approach when procuring seafood<br />

products and they also work in partnership with Global<br />

Aquaculture Alliance, Marine Stewardship Council and<br />

the Aquaculture Stewardship Council, both locally and<br />

abroad.<br />

Bidfood is across the hot issues that are swirling<br />

around seafood today. Some of these include<br />

overfishing, illegal fishing, modern slavery and lessthan-acceptable<br />

aquaculture. Buying from a respected<br />

supplier that upholds the strictest standards ensures<br />

you will never have to touch seafood that has been<br />

tainted by these issues. However, it is important that<br />

everyone is are aware of these concerns and are<br />

working together to ensure we are all using the best,<br />

most sustainable and ethical seafood that is available.<br />

Here, the Bidfood team take us through what venues<br />

need to know and look out for.<br />

Local fish<br />

Australia and New Zealand have some of the most<br />

stringent fishing regulations and quota controls in the<br />

world. Australian fishers work under both federal and<br />

state controls. The quality, handling and transport<br />

of the catch itself is overseen by state food safety<br />

authorities such as Safe Food Queensland. Australian<br />

fishers must report their catch to local fishing<br />

authorities and, if working in Commonwealth waters,<br />

to federal officers.<br />

Fishers work under strict quotas which are monitored<br />

and changed seasonally according to the figures being<br />

reported. Catching certain species of fish, shellfish and<br />

crustaceans, such as rock lobster, is banned at certain<br />

times of the year when the official season is closed.<br />

Our burgeoning aquaculture industry is also run under<br />

strict controls - from various bodies such as local<br />

councils to government authorities, with the majority of<br />

aquaculture businesses certified by third-party bodies<br />

such as the Aquaculture Stewardship<br />

Council. These all combine to create<br />

a national fishing industry that not only<br />

produces some of the best fish in the world but<br />

also some of the most sustainable.<br />

Marine Stewardship Council<br />

One quick way to ensure that your fish and seafood<br />

is sustainable is to look for the blue fish logo from<br />

the Marine Stewardship Council (MSC). This is a<br />

global not-for-profit organisation with an aim to end<br />

overfishing around the world. The MSC brings together<br />

scientists, the people working on and around the seas,<br />

industry experts and other organisations.<br />

Using masses of data on actual wild fish stocks, the<br />

MSC is able to determine which species in which<br />

waters are sustainable to fish. The MSC recognises<br />

and rewards sustainable fishing practices making sure<br />

that the underwater environment is not harmed during<br />

fishing. So, when you see the MSC logo on a product<br />

you know that the seafood stocks are fished in a way<br />

that does not threaten the population’s long-term<br />

health and minimises the damaging effects of fishing<br />

on the surrounding wildlife and ecosystem.<br />

Aquaculture Stewardship Council<br />

Today, more than half the seafood eaten around the<br />

world is farmed. Seafood farming, or aquaculture,<br />

is a large, growing industry with a significant global<br />

impact and must be handled with great responsibility<br />

and care. But just like all food production, farming fish<br />

and seafood does of course have environmental and<br />

social impacts. This might be from water use, pollution<br />

or over-reliance of chemicals and medication. This is<br />

where the Aquaculture Stewardship Council (ASC)<br />

becomes important.<br />

This is another not-for-profit organisation operating<br />

around the world and certifying fish and seafood farms<br />

that meet their strict standards, which cover a wide<br />

range of environmental and social impacts. The health<br />

of the surrounding water bodies, seabeds and other<br />

waterways are monitored for pollution.


<strong>QHA</strong> REVIEW | 31


<strong>QHA</strong> REVIEW | 32<br />

Surrounding habitat and biodiversity also need to be<br />

protected, workers must be paid fairly and treated<br />

well, and even the relationship with neighbours is<br />

included.<br />

On top of that, ASC certification<br />

means that the feed the fish are given must be<br />

sustainable as well. This means no fish meal sourced<br />

from non-sustainable fisheries and no nasties such as<br />

unsustainable palm oil. A green ASC logo means the<br />

farmed seafood in the box is sustainable.<br />

Global Seafood Alliance’s Best Aquaculture<br />

Practice<br />

Another aquaculture standard is the Global Seafood<br />

Alliance’s Best Aquaculture Practices (BAP) standard.<br />

Products that meet the standard carry the white fish<br />

within an open circle logo.<br />

The BAP program is the only aquaculture certification<br />

program in the world that certifies every step of the<br />

production chain – from hatcheries to farm, feed and<br />

processing.<br />

Each certification standard focuses on the four<br />

pillars of responsible fish farming – environmental<br />

responsibility, social accountability, food safety and<br />

animal health and welfare. It is not just BAP saying<br />

farms are doing the right thing. The BAP certification<br />

program is benchmarked by globally recognised third<br />

parties and is endorsed by more than 150 retail and<br />

foodservice operators worldwide, and there are more<br />

than 3,550 BAP certified producers globally.<br />

Traceability<br />

A healthy, sustainable global fishing industry requires<br />

watertight traceability around the world to ensure<br />

that all seafood comes from operators using best<br />

practices. Sadly, there are unscrupulous businesses<br />

and individuals who are fishing illegally, not reporting<br />

their catch or not operating under proper regulations.<br />

Known as IUU fishing (illegal, unregulated and<br />

unreported), the unsavoury practice sees an economic<br />

loss of around $55.4 billion every year and has a<br />

significant impact on global food security.<br />

IUU fishers, operating off the coast of vulnerable<br />

nations, can severely impact the availability of seafood<br />

for local communities. The global seafood industry is<br />

actively working against this deplorable practice<br />

with some of the biggest seafood companies<br />

coming together to make the Global Dialogue<br />

on Seafood Traceability broadly adopted.<br />

They are also pressuring governments to<br />

adopt the Port State Measures Agreement<br />

(PSMA). This is an enforceable code that<br />

would see the ports where illegal fish are<br />

landed clean up their act.<br />

These two measures would also<br />

encourage the public to report on<br />

suspicious fishing behaviour, make businesses<br />

accountable and help ensure they buy from reputable<br />

and regulated suppliers. Friends of Ocean Action cochair<br />

and United Nations secretary general’s special<br />

envoy for the ocean ambassador, Peter Thomson, said<br />

ending illegal, unreported and unregulated fishing is<br />

essential to ensuring a sustainable blue economy and<br />

the maintenance of a thriving ocean.<br />

“There must be nowhere to land and nowhere to sell<br />

fish and seafood that is caught illegally,” he said.<br />

Country of origin labelling<br />

After years of lobbying from the Australian seafood<br />

industry, the federal government looks set to<br />

legalise compulsory country of origin labelling for<br />

the foodservice industry. When it is implemented,<br />

perhaps later in the year, cafés, pubs, hotels and other<br />

hospitality businesses will need to identify where their<br />

fish comes from.<br />

If it is local, the letter A will need to be displayed next<br />

to Australian fish on the menu. If it is imported seafood<br />

it will need to have the letter I next to it and if it is of<br />

mixed origin, such as a marinara made with local<br />

salmon and imported mussels, the letter M will need<br />

to be displayed. At the time of writing, an official start<br />

date was yet to be announced but the government has<br />

assured business owners that there will be a gradual<br />

transition period to allow the industry to adjust.<br />

Modern slavery<br />

Back in 2010, British newspaper, The Guardian,<br />

published a shocking report about human slavery<br />

in the global fishing industry. It rocked the seafood<br />

industry and caused concern among consumers<br />

who didn’t want to buy fish caught and processed by<br />

poorly treated immigrant labour working in Southeast<br />

Asian countries. This report was followed four years<br />

later by the same paper with a similar story about<br />

the state of aquaculture farms in Southeast Asia.<br />

Immigrants were being forced to work long hours in<br />

atrocious conditions for little or no money.


People in business, NGOs and governments across<br />

the world were appalled and swung into action to<br />

right the wrongs. A lot of work was done to solve<br />

the problems. Governments made concerted efforts<br />

to work with each other to make laws against<br />

the practices of modern slavery. The Australian<br />

Government, for example, passed the Modern Slavery<br />

Act in 2018.<br />

Businesses that were accused of modern slavery<br />

realised that doing the right thing was actually<br />

good business and they changed practices.<br />

Seafood buyers and distributors doubled<br />

down on the need for transparency and<br />

accountability. Organisations such as the<br />

Consumer Goods Forum and Global<br />

Sustainable Seafood Initiative developed<br />

standards and auditing programs to ensure<br />

businesses are not using forced child<br />

labour, wages are fair, there is freedom<br />

to associate and practice collective<br />

bargaining, and that worker health<br />

and safety is respected. Thankfully,<br />

the state of play in 2024 has vastly<br />

improved.<br />

If you’re buying from a reputable<br />

supplier, such as Bidfood, you<br />

can be assured you are<br />

getting seafood that is<br />

both ethical and<br />

sustainable.<br />






<strong>QHA</strong> REVIEW | 33


with Tom Fitzgerald<br />



<strong>QHA</strong> REVIEW | 34<br />

Whilst our focus is on our jurisdiction of Queensland,<br />

it’s hard not to cast our gaze to our southern states<br />

to unpack what has been a history-making visit to<br />

Australia by the stadium-filling extravaganza, Taylor<br />

Swift. Without going too far down the rabbit hole of<br />

hysteria and Swifties’ outfits and bracelets, the sheer<br />

economic impact to Victoria and New South Wales<br />

has been enormous.<br />

From a high-level view, the seven sell-out shows in<br />

Melbourne and Sydney pulled in a massive 600,000<br />

fans, injecting over a staggering $140 million into the<br />

national economy. Interestingly, the Australian Financial<br />

<strong>Review</strong> stated this was more impactful than Australia’s<br />

entire summer of cricket.<br />

Taylor Swift’s Melbourne shows broke records, with<br />

Saturday night breaking Melbourne’s average daily rate<br />

(ADR) record by $29 and revenue per available room<br />

(RevPAR) by $27, with all three shows now holding the<br />

title for the highest ADR and RevPAR nights on record<br />

for the city, impressively outdoing staples such as New<br />

Year’s Eve and the Australian Open.<br />

Sydney hotels enjoyed a record-breaking weekend,<br />

with many reporting occupancy levels of between<br />

90% and 100% and a $523.20 average ADR across<br />

Taylor’s four concert nights, sending hotel rooms to<br />

their busiest level since the 2000 Olympic Games in<br />

Sydney.<br />

Head of research for Ray White, Vanessa Rader, said<br />

that while concerts last year from performers such<br />

as Harry Styles, Ed Sheeran, Paul McCartney and<br />

Coldplay led to soaring hotel room rates, Swift is<br />

the standout with fans travelling internationally and<br />

interstate.<br />

She also said rooms across Sydney for the weekend<br />

had skyrocketed as much as 300% compared to the<br />

average Sydney room rate achieved last February<br />

of $287 per night. CBD hotel rates in Melbourne<br />

jumped from an average of $220 a night recorded last<br />

February to as high as $900 a night and above across<br />

the Taylor Swift tour period.<br />

Some of the notable estimated figures around<br />

attendees spending in region were as follows:<br />

• 600,000 people across the Sydney and Melbourne<br />

concerts over seven shows had an average spend of<br />

$284 per person<br />

• More than 100,000 fans and families travelled from<br />

interstate for each concert, with each spending about<br />

$185 a day on accommodation and dining out, with<br />

overstays expected to last about two to three days<br />

• More than 10,000 international visitors were<br />

predicted to come from overseas and spend under<br />

$500 a day during longer-lasting stays<br />

Queensland unfortunately missed out on this occasion<br />

on the Swift effect, although it is home to iconic events<br />

of its own such as the NRL Magic Round, which<br />

draws travellers in from across the country. 2023’s<br />

Magic Round event delivered on occupancy and<br />

average rates, with STR reporting the highest RevPAR<br />

for Brisbane since the 2014 G20 Brisbane Summit –<br />

$328.59 on Saturday 6 May 2023.<br />

Potentially increasing Queensland’s chances to land<br />

big-ticket shows, the number of concerts allowed in a<br />

year could significantly increase under a Queensland<br />

government proposal to exempt multi-show runs from<br />

its annual cap.<br />

In what was a temporary post-COVID measure for<br />

2023 and 2024, the government doubled the number<br />

of concerts allowed in a calendar year at Suncorp from<br />

six to 12, which is now being pushed as a permanent<br />

change while allowing a concert series to be counted<br />

as a single show.<br />

Townsville continues to show its capability in drawing<br />

big-name artists and delivering major events, with<br />

P!nk recently performing two shows in March after<br />

selling out within 16 minutes of going on sale. P!nk’s<br />

tour is expected to inject about $8 million into the local<br />

economy, with hotels seeing frenzied demand and their<br />

average rates increasing dramatically.

Tom Fitzgerald<br />


Townsville Enterprise has also encouraged<br />

accommodation providers and other local businesses<br />

to make the most of the opportunities associated with<br />

P!nk’s concert, launching a platform called Eventify<br />

designed to revolutionise how businesses interact<br />

with event attendees ahead of major events. Some<br />

examples include promotional menus, bus services,<br />

decorating and theming, activations and discounts on<br />

service for those with concert tickets.<br />

Surprisingly, another huge international artist, Fred<br />

Again, ignited chaos by announcing secret ‘pop-up’<br />

side shows in various regions. With the event tickets<br />

and location being withheld until late to add to the<br />

hype, the Queensland event held on the Gold Coast<br />

had 31,500 people attend, although there were<br />

limitations for businesses to maximise the associated<br />

opportunities with some highly publicised concerns<br />

over the dumping of hired e-scooters due to limited<br />

transport given the nature of the events formation.<br />

Being able to attract high-calibre artists to Queensland<br />

is highly significant and helps drive demand. While<br />

Taylor Swift might be a once-in-a-generation talent, the<br />

results show the thirst is there for concerts, and hotels<br />

and accommodation providers will continue to reap<br />

the benefits.<br />

For property owners and managers, this presents<br />

a crucial window of opportunity. Staying abreast of<br />

what’s on is key. Guests planning to attend these highprofile<br />

events are also making early accommodation<br />

bookings. Delaying the onboarding process of<br />

properties means potentially missing out on this<br />

proactive segment of travellers ready to spend and<br />

looking for convenient places to stay.<br />

To effectively tap into this lucrative demand,<br />

prioritising the forward booking process and aligning<br />

property listings with the event calendar is essential.<br />

Understanding the Swift effect and similar trends<br />

allows property managers to anticipate demand spikes<br />

and prepare their offerings accordingly, ensuring<br />

they’re not just part of the selection, but a preferred<br />

choice for guests.<br />

By recognising and adapting to these trends, hotels<br />

can significantly enhance their visibility, occupancy<br />

rates and revenue, all while contributing to the guest<br />

experience and economic landscape surrounding<br />

major events.<br />

Source acknowledgements:<br />

The Taylor Swift effect brings $140m windfall to Sydney and<br />

Melbourne<br />

https://www.afr.com/companies/tourism/the-taylor-swift-effect-syd-melb-tonab-140m-windfall-20240103-p5euw9<br />

Countdown is on for Pink’s Townsville concerts<br />

https://www.townsville.qld.gov.au/about-council/news-and-publications/<br />

media-releases/2024/march/countdown-is-on-for-pinks-townsville-concerts<br />

Gold Coast Bulletin<br />

https://www.goldcoastbulletin.com.au/news/transport/fred-again-goldcoast-concert-fury-over-traffic-gridlock-and-abandoned-bikes-after-secretgig/news-story/e4a314fe4666c28de37c91a859417ec2<br />

Bumper weekend for Sydney hotels as Swift, SailGP and Blink 182 draw<br />

influx of visitors<br />

https://www.hotelmanagement.com.au/2024/02/28/bumper-weekend-for-sydneyhotels-as-swift-sailgp-and-blink-182-draw-influx-of-visitors/<br />

‘Taylor has topped it’: Swift trumps Aus Open, NYE in hotels gold rush<br />

https://www.afr.com/companies/tourism/taylor-has-topped-it-swift-trumps-ausopen-nye-in-hotels-gold-rush-20240202-p5f1zr<br />

Swift kick from concerts crafts an Australian tourism love story<br />

https://www.theage.com.au/politics/victoria/swift-kick-from-concerts-crafts-anaustralian-tourism-love-story-20240218-p5f5ts.html<br />

The Swift Effect: Capitalising on Event-Driven Demand<br />

https://www.getlavanda.com/insights/the-swift-effect-capitalising-on-eventdriven-demand/#:~:text=This%20phenomenon%2C%20aptly%20termed%20<br />

%E2%80%9CThe,on%20the%20short%2Dstay%20market.<br />

<strong>QHA</strong> REVIEW | 35

<strong>QHA</strong> REVIEW | 36<br />


FOCUS<br />









What was once an overlooked demographic in the<br />

hospitality industry has clearly become an incredibly<br />

valued one over the past few years. Interestingly,<br />

children are beginning to have a huge impact on<br />

tourism, especially with the increasing growth and<br />

accessibility of family travel.<br />

Perfectly representing this rising movement for more<br />

kid-friendly accommodation is Paradise Resort – the<br />

mecca of all family hotels and the clear experts when it<br />

comes to redefining the hospitality experience as both<br />

a heaven for kids and a paradise for adults.<br />

When describing the unique strategy responsible<br />

for the venue being awarded Best Family Resort in<br />

Australia for an impressive 12 years in a row, sales and<br />

marketing manager, Alicia Szerszyn, said the resort<br />

purposely focuses on one key demographic – families<br />

with children under 13 years of age.<br />

“Our customers are busy families looking for value<br />

for money and the option of an easy, all-in-one-place<br />

holiday. These guests are seeking an experience to<br />

rekindle traditional family values, often with extended<br />

family and groups of friends travelling together.<br />

“I believe our consistent success in being awarded<br />

Best Family Resort in Australia can be attributed to our<br />

important commitment to listening to our customers<br />

and evolving alongside their needs.<br />

“Cruise ships dominated the domestic family market<br />

prior to the pandemic. For parents, the key benefit of a<br />

cruise vacation is being able to relax while the kids are<br />

occupied.<br />

“Our total experience, which includes endless<br />

entertainment, food and beverage offerings,<br />

accommodation and partnerships with local tours and<br />

attractions, is designed around making memories,”<br />

she said.<br />

Best described as a cruise ship on land, or maybe<br />

even a theme park, Paradise Resort has easy access<br />

<strong>QHA</strong> REVIEW | 37



8am<br />

Continental buffet or a la carte breakfast at<br />

Penguins Restaurant or a quick bacon muffin and<br />

hash brown from Jerry’s Burgers while planning<br />

the day ahead.<br />

10am<br />

Kids enjoy time at the water park and dunk tank<br />

while parents relax nearby on a pool lounge. The<br />

more adventurous kids can head to the ice skating<br />

rink, visit the jungle gym or try rock climbing.<br />

11am<br />

Families can join one of many activities including<br />

hair braiding, face and nail treatments at the<br />

pamper parlour, laser tag, an adventure train ride,<br />

teddy bear workshops or cupcake decorating.<br />

12noon<br />

Kids head to the complimentary Kids Club for<br />

lunch, go-karting and arts and crafts while Mum<br />

and Dad spend some time relaxing, exploring the<br />

Gold Coast or unwinding by the pool.<br />

5pm<br />

Family dinner at either Penguins Restaurant,<br />

Jerry’s Burgers, Deb’s Pizza Shack, Mexican<br />

Canteen or Poolside Café.<br />

7pm<br />

Families can sit back and relax on the pool<br />

lounges and enjoy an outdoor movie or live<br />

entertainment featuring aerial or cabaret shows.<br />

8pm<br />

Kids can enjoy the evening session in the Kids<br />

Club while parents explore Surfers Paradise or<br />

enjoy the nightly entertainment on-site.<br />

<strong>QHA</strong> REVIEW | 38

FOCUS<br />

to all of the attractions that the Gold Coast has to offer,<br />

and is easily one of the only accommodation venues<br />

with such out-of-this-world activities and entertainment<br />

options.<br />

Some of these include an ice skating rink, a kids and<br />

teens club, multiple virtual reality experiences, a lagoon<br />

pool and dunk tank, a nine-metre rock-climbing wall,<br />

plenty of indoor and outdoor play gyms, two giant<br />

water parks and a miniature train ride – all under one<br />

roof.<br />

Fun also fills every single one of the hotel’s 360 rooms,<br />

which are enclosed inside four wings named and<br />

themed after the venue’s charming gecko mascots –<br />

Dusty, Captain, Cleo and Astro. These characters not<br />

only enhance the overall visitor experience, especially<br />

for the little ones, but also help younger guests easily<br />

find their way back to their rooms.<br />

Importantly, Alicia said Paradise Resort is a place<br />

where guests can enjoy their entire holiday on-site<br />

while experiencing their unique services, entertainment<br />

and facilities.<br />

“We are unique, especially with our business model,<br />

which is based on providing a one-stop family holiday<br />

experience rather than just selling a bed for the<br />

night. We enjoy hosting families in a fun and relaxed<br />

environment with a true Aussie level of service, and<br />

deliver a range of accommodation to suit families of up<br />

to eight.<br />

<strong>QHA</strong> REVIEW | 39

FOCUS<br />

<strong>QHA</strong> REVIEW | 40<br />

“There is a ‘kids-first’ approach to the design<br />

and features of our rooms. Rather than supplying<br />

slippers, earbuds and shoe polish, we offer bathroom<br />

footstools, bed rails, porta-cots, baby baths, prams<br />

and highchairs. For us, comfort and being mindful of<br />

the family budget is always top-of-mind.<br />

“But the adults aren’t left out either. They can<br />

escape and unwind within our resort with delicious<br />

and affordable food and beverage offerings and<br />

entertainment like trivia, yoga by the pool, game<br />

shows, cocktail and gin making classes, cooking<br />

shows and live music,” she said.<br />

Of course, such an unconventional hotel can only<br />

come with an equally-as-unconventional backstory.<br />

Originally opening its doors as Ocean Blue Resort<br />

in November 1981, the venue became a household<br />

name after making weekly appearances as the ultimate<br />

romantic getaway on Australian game show, Perfect<br />

Match.<br />

Complete with a central pool, swim-up bar, conference<br />

facilities, hairdresser, beauty salon and popular<br />

nightclub, the resort targeted the conference, wedding<br />

and weekend getaway markets before shifting its focus<br />

to the international, mid-range and group business<br />

markets.<br />

However, after experiencing multiple owners,<br />

continuous changes in direction and plenty of<br />

mismatched upgrades and refurbishments over a<br />

number of years, the resort was left in a poor state. In<br />

2010, after a long period of receivership and neglect,<br />

the property was purchased by owners determined to<br />

turn poor trading performance around and focus on<br />

what the Gold Coast is renowned for – the lucrative<br />

domestic family market.<br />

Alicia said, at that time, cruise ships were dominating<br />

the young family holiday scene, as they offered<br />

a one-stop experience full of inclusions, all-day<br />

entertainment, kids clubs, adult areas, pools, activities<br />

and multiple bar and dining options.<br />

“Cruising became more affordable, accessible and<br />

attractive, so our management’s plan was to take this<br />

market head-on, working with the owners to refurbish<br />

the resort and provide an all-inclusive experience on<br />

land.<br />








“They invested over $4.5 million and added water<br />

parks, ice rinks and climbing gyms while further<br />

developing family entertainment and activities to

FOCUS<br />

<strong>QHA</strong> REVIEW | 41

FOCUS<br />

<strong>QHA</strong> REVIEW | 42<br />

levels not experienced in other Australian resorts.<br />

This change proved successful, and the hotel swiftly<br />

became a major player in the family market, winning<br />

numerous awards.<br />

“In 2016, our resort was once again sold, this time to<br />

developers with plans to demolish and replace it with a<br />

bigger and better resort. Our entire team prepared for<br />

the closure and demolition of the building forever, as<br />

our unique ‘cruise ship on land’ concept was now to<br />

be encapsulated into the pending tower development.<br />

“At this point, key personnel were relocated, so<br />

Paradise Resort operated on skeleton staff and<br />

minimal funding. Our building was becoming<br />

dilapidated, and those few remaining staff and<br />

managers were at an all-time low in morale and<br />

motivation,” she said.<br />

In an unpredicted twist, Paradise Resort was placed<br />

into receivership in late 2019, which led to Dr Jerry<br />

Schwartz, a prominent Australian hotel owner with<br />

a passion for family resorts, purchasing the venue<br />

in 2020. Committing $10 million to renovations, his<br />

intention was clear – to return the resort to its glory<br />

days with additional facilities, services and technology.<br />

To achieve this, the venue’s management has<br />

continually invested in the hotel’s vibrant entertainment<br />

and activities department, which includes live daily<br />

activities such as outdoor movie nights, live character<br />

shows, cabaret-style theme nights, multiple food and<br />

beverage outlets, a convenience store and dozens of<br />

daily family focused activities.<br />

Alicia said the owner and general manager of the<br />

resort, who are both referred to by the team as ‘Willy<br />

Wonka’ for their out-of-the-box-ideas, have a clear<br />

decision-making process when it comes to adapting<br />

the venue for families.<br />

“Each of our decisions should be clear in addressing<br />

various customer feedback sources and researching<br />

common complaints, requests and suggestions.<br />

“We often evaluate the attractiveness of cruise ships to<br />

the family holiday experience, and look into how their<br />

iconic features could be adapted into our property. We<br />

are also sure to engage with local trades, suppliers and<br />

manufacturers to assist in turning these dreams into<br />

reality.<br />

“Researching what makes an organisation attract<br />

the best customer-focused team is also important in<br />

a tough market. Branding to our internal team and<br />

external customers creates a sense of belonging,” she<br />

said.<br />

Of course, with the demand for family-focused venues<br />

only growing, the Paradise Resort is not stopping its<br />

innovative approach to hospitality anytime soon, with<br />

plenty of fun, colourful developments in the works.<br />

In addition to adding a delightful new miniature Ferris<br />

wheel to its offerings earlier this year, the resort has<br />

also unveiled a versatile multi-purpose sports court<br />

designed as a haven for teenagers, and is in the<br />

process of transforming an additional 48 rooms into<br />

deluxe spaces.<br />

Alicia said major construction is also underway for their<br />

eagerly anticipated adults-only pool and lounge bar,<br />

which is set to open its doors by the year’s end.<br />

“We’re thrilled about the continuous enhancements<br />

shaping the future of Paradise Resort. Our mission<br />

will continue to be engaging in open communication<br />

with both staff and guests and actively incorporating<br />

feedback to shape a resort experience that is truly the<br />

best for families.<br />

“We want to cultivate an environment where both staff<br />

and guests enthusiastically contribute to positive family<br />

memories. We also strive to be the employer of choice<br />

in Australia, fostering a workplace where each day is<br />

dedicated to delivering excellence and enjoying the<br />

journey as part of a motivated, fun-loving team,” she<br />


EMPLOYMENT RELATIONS with Sarah Swan<br />


<strong>QHA</strong> REVIEW | 44<br />

On Monday 26 February 2024, the Fair Work<br />

Legislation Amendment (Closing Loopholes No 2)<br />

Act 2024 received Royal Assent, introducing an<br />

enforceable workplace right for an employee to<br />

‘disconnect’ from work. These provisions were a<br />

last-minute inclusion in the amending legislation and<br />

weren’t something that business was consulted on<br />

prior to its introduction into parliament. But what do<br />

these provisions mean for the hospitality industry?<br />

What is the ‘right to disconnect’?<br />

Under the new provisions, an employee may refuse<br />

to monitor, read or respond to contact, or attempted<br />

contract, from an employer or third parties (i.e. clients)<br />

outside of the employee’s working hours, unless the<br />

refusal is unreasonable.<br />

‘Contact’ will be given a broad interpretation to include<br />

phone calls, text messages, emails, messaging<br />

platforms (e.g. WhatsApp, Facebook Messenger) or<br />

any other means to engage with employees.<br />

The following factors will be taken into account when<br />

determining if an employee’s refusal to engage with<br />

contact is unreasonable:<br />

• the reason for the contact or attempted contact<br />

• how the contact or attempted contact is made and<br />

the level of disruption the contact or attempted<br />

contact causes the employee<br />

• the extent to which the employee is compensated<br />

(either financially or with non-monetary<br />

compensation):<br />

• to remain available to perform work during the<br />

period in which the contact or attempted contact<br />

is made; or<br />

• for working additional hours outside of the<br />

employee’s ordinary hours of work<br />

• the nature of the employee’s role and the<br />

employee’s level of responsibility<br />

• the employee’s personal circumstances (including<br />

family or caring responsibilities)<br />

An employee or employer will be able to apply to the<br />

Fair Work Commission (FWC) to deal with a dispute<br />

about these provisions – but only after failing to resolve<br />

it at the workplace level.<br />

What does this mean?<br />

What the right to disconnect actually does is prevent<br />

employees from being punished for refusing to take<br />

unreasonable work calls or answer emails in their<br />

unpaid non-work time. This is not a substantial shift<br />

from what already occurs in practice.<br />

The example we provide is the introduction of a new<br />

workplace policy which is provided to all staff via an<br />

email. Staff are asked to respond to that email with<br />

their acknowledgement as having read the policy.<br />

If a casual food and beverage attendant does not reply<br />

to that email with their acknowledgement until they are<br />

next back at work, the employer would not currently<br />

be taking disciplinary action against the employee for<br />

their failure to respond when they were not at work.<br />

The employer would instead wait until the employee<br />

is next at work and would remind the employee that<br />

they still need to read the policy and respond to the<br />

email, which is where the matter would end. These<br />

new provisions will not fundamentally change these<br />

practices; however a common sense approach should<br />

be taken.<br />

What can employers do?<br />

Contrary to some media suggestions, the right to<br />

disconnect does not oblige employers to cease<br />

contact with employees outside of working hours.<br />

Hospitality is a 24/7 industry. With extended<br />

trading hours, seven-day operating schedules and<br />

management of multiple competing demands, it is not<br />

unreasonable to expect that employers are regularly<br />

contacting a portion of its workforce when they may<br />

not be at work.<br />

Employers can continue to contact employees outside<br />

their ordinary working hours as needed, including in,<br />

but not limited to, the following circumstances:

Sarah Swan<br />


• if an employee’s position is a specialised one with<br />

increased responsibility (e.g. approved managers,<br />

food safety supervisors, IT technicians), contact for<br />

a task relevant to their position<br />

• contacting an employee to notify them of a changed<br />

shift, or to offer a casual employee a shift<br />

• notify the employee of a change in work location<br />

• inform an employee of an emergent situation that<br />

requires their attention<br />

• to ask an employee a question that cannot wait<br />

until they are next back at work (e.g. where the<br />

employee left a set of keys)<br />

• if an employee is ‘on call’ and is in receipt of an oncall<br />

allowance, reasonable contact as part of their<br />

on-call duties<br />

• emailing a list of tasks for the employee to complete<br />

when they are next on shift<br />

An important factor in determining whether a refusal is<br />

unreasonable is the nature of an employee’s role and<br />

their level of responsibility. For managerial staff and<br />

senior employees whose positions attract a high level<br />

of responsibility within the business, and/or who are<br />

appropriately compensated in their salary for working<br />

reasonable additional hours, necessary contact at<br />

times when they are not at the workplace is likely to be<br />

considered reasonable, particularly during peak trading<br />

seasons.<br />

Employees who work flexible hours and who currently<br />

send emails at times convenient to them can continue<br />

to do so, with the continued existing expectation that<br />

there is no obligation for the recipient to respond until<br />

they are next back at work.<br />

What can’t employers do?<br />

Employers cannot punish employees, take disciplinary<br />

action or treat adversely an employee who exercises<br />

their right to disconnect and to not return contact<br />

outside of their working hours, where the exercise of<br />

that right is reasonable.<br />

What next?<br />

These provisions will take effect from 26 August 2024,<br />

or 26 August 2025 if you are a small business (less<br />

than 15 employees).<br />

In the interim, employers should ensure their managers<br />

are aware of the new right, and that they are unable to<br />

take action against employees who exercise their new<br />

right to disconnect.<br />

The <strong>QHA</strong>’s Employment Relations team will be<br />

available to discuss any questions or concerns about<br />

these changes. Please contact the ER Department<br />

team on 07 3221 6999 or er@qha.org.au.<br />

<strong>QHA</strong> REVIEW | 45


with Therese Kelly<br />


<strong>QHA</strong> REVIEW | 46<br />

Adults learn best when they see the point of it all.<br />

Learning at work can either be as boring as watching<br />

paint dry or as interesting as your favourite mini-series.<br />

We’re talking about how to get your team psyched<br />

about picking up new skills.<br />

Adopting the principles of adult learning can transform<br />

training in the workplace from an obligation into a<br />

dynamic, engaging growth opportunity. By providing<br />

an environment that respects and encourages active<br />

participation, autonomy and practicality, businesses<br />

can unlock the potential in every employee.<br />

Workplace learning is not just about imparting<br />

knowledge; it’s about creating a culture of continuous<br />

improvement and empowerment. As adult learners,<br />

employees who find personal relevance and motivation<br />

in their training are likely to become proactive agents<br />

of change, driving the organisation toward greater<br />

innovation and success.<br />

Adult learning shouldn’t be all lectures and note-taking.<br />

It’s about getting down to what matters for those<br />

who’ve already been around the block a few times.<br />

Here’s a run-through of making workplace training<br />

something your team won’t want to sleep through.<br />

By tailoring strategies to align with the principles of<br />

adult learning, organisations can improve both the<br />

efficiency and effectiveness of their training programs.<br />

Self-concept<br />

Create a modular training program where employees<br />

can select different modules based on their interests or<br />

career aspirations. Incorporate self-assessment tools<br />

to help employees identify areas for improvement and<br />

select relevant training.<br />

As individuals mature, they prefer to take responsibility<br />

for their decisions and self-direct their learning<br />

experiences. In the workplace, this means staff training<br />

programs should allow for some degree of autonomy,<br />

enabling employees to make choices regarding their<br />

learning paths.<br />

Empowering employees with the ability to set personal<br />

goals and choose the resources they engage with can<br />

lead to more motivated learning and better outcomes.<br />

Experience as a learning resource<br />

Incorporate group discussions and workshops where<br />

employees can share their experiences and learn from<br />

each other. Implement mentorship programs to pair<br />

less experienced staff with more seasoned colleagues<br />

for knowledge exchange and guidance.<br />

Adults bring a wealth of experience to their learning<br />

that can be used as a fertile ground for further<br />

education. This principle suggests that training should<br />

leverage the varied experiences of adult learners as<br />

a resource. Peer learning, mentoring and reflective<br />

activities are excellent ways to make the most of this<br />

principle.<br />

Readiness to Learn<br />

Design training that aligns with the employee’s current<br />

roles and career advancements. Offer skill-specific<br />

training that employees can readily apply, such as a<br />

course on the latest project management software that<br />

will be used in their day-to-day tasks.<br />

Adults are most ready to learn things they feel are<br />

necessary to cope effectively with real-life situations. In<br />

workplace training, ensuring that the training content is<br />

relevant to the job and the learner’s goals is pivotal for<br />


Therese Kelly<br />


Orientation to learning<br />

Utilise case studies and simulations that reflect actual<br />

workplace situations employees may face. Provide<br />

hands-on experiences where possible, allowing staff to<br />

practice new skills in a controlled but realistic setting.<br />

For most adults, learning is problem-centred rather<br />

than content-oriented. They prefer approaches that are<br />

directly applicable to solving problems they encounter.<br />

In the workplace, training should be structured around<br />

real-world scenarios and practical problem-solving<br />

rather than abstract theories.<br />

Motivation<br />

Include recognition programs as part of the training<br />

process, such as certificates or acknowledgments<br />

of skill mastery. Provide opportunities for career<br />

advancement that are tied to the completion of training<br />

programs.<br />

Adult learners are generally more motivated by internal<br />

factors, such as self-esteem, recognition and a<br />

desire for achievement, than by external motivators.<br />

Recognising the accomplishments of learners and<br />

treating learning as its own reward can be incredibly<br />

effective.<br />

The need to know<br />

Explain the benefits and the long-term value of the<br />

training during the introduction. Clearly outline how<br />

the training will address their needs, improve job<br />

performance and contribute to the company’s goals.<br />

Adults need to understand the reason for learning<br />

something. Transparency about how the training<br />

impacts their job, personal growth and the success of<br />

the organisation can significantly enhance the learning<br />

experience.<br />

Adopting the principles of adult learning can transform<br />

training in the workplace from a monotonous obligation<br />

into a dynamic, engaging growth opportunity.<br />

By fostering an environment that respects and<br />

encourages active participation, autonomy and<br />

practicality, organisations can unlock the potential in<br />

every employee.<br />

Workplace learning is not just about imparting<br />

knowledge – it’s about creating a culture of continuous<br />

improvement and empowerment. As adult learners,<br />

employees who find personal relevance and motivation<br />

in their training are likely to become proactive agents<br />

of change, driving the organisation toward greater<br />

innovation and success.<br />

To create a learning ecosystem within your workplace<br />

that resonates with adult learning principles, start by<br />

assessing current training strategies and identifying<br />

areas for improvement. Tailor your programs to<br />

address the specific needs of adult learners and<br />

watch as your staff transformation leads to an overall<br />

organisational growth.<br />

<strong>QHA</strong> REVIEW | 47

INDUSTRY ENGAGEMENT with Damian Steele<br />


<strong>QHA</strong> REVIEW | 48<br />




In this election year, the <strong>QHA</strong> will represent our member’s<br />

interests to government to ensure the best possible policy<br />

settings and trading environment for the hotel, hospitality,<br />

accommodation and tourism sector. It is important that<br />

members also engage with their local politicians from all<br />

sides of politics to communicate the positive contributions<br />

they make in their communities. These positive industry<br />

messages highlights that hotels in Queensland are not<br />

only iconic but also provide incredible benefits.<br />

Employment<br />

The hotel sector employs around 44,000 people in<br />

a mixture of permanent, casual and part-time work<br />

arrangements. A further 36,000 jobs are generated<br />

indirectly by the hotel industry in allied and professional<br />

disciplines such as accounting, training, security, legal,<br />

advertising, transportation, brewing, distribution, music,<br />

finance, real estate, construction, cleaning, information<br />

and media technology, food and insurance, to name a few.<br />

A gross figure of 80,000 jobs are attached to the hotel<br />

sector in Queensland.<br />

Entertainment<br />

Hotels are traditional businesses where millions of<br />

Queenslanders enjoy themselves every week in<br />

entertainment venues of choice for all ages and<br />

demographic groups. Hotels host over 42,000 live music<br />

gigs a year for aspiring and established musicians.<br />

Taxation revenue<br />

Hotels are significant taxation revenue generators and<br />

pay over $600 million in gaming taxation and levies to<br />

the Queensland Government while contributing to the<br />

Gambling Community Benefit Fund which distributes $60<br />

million each year to not-for-profit community groups. There<br />

are numerous other tax contributions such as payroll tax,<br />

land tax, rates, annual fees and charges.<br />

Tourism<br />

Hotels are an integral part of Queensland’s domestic and<br />

international tourism offering. Tourism is a core economic<br />

driver for the state, but especially for the regions where it<br />

plays a pivotal role in regional economic development and<br />

diversification, job creation and infrastructure investment.<br />

• Tourism generates $34.3 billion in visitor spend per year<br />

($94 million per day), with a $44 billion target by 2032.<br />

Tourism is Queensland’s sixth largest export, generating<br />

$2.1 billion in overseas tourism exports and providing<br />

206,000 jobs – a high proportion of which are youth<br />

employment.<br />

• Tourism has vast economic and social reach. The value<br />

of tourism extends beyond leisure and recreation,<br />

providing a catalyst to achieve other Queensland<br />

Government strategic objectives related to First<br />

Nations, innovation, arts and culture, disability access<br />

and equity, as well as contributing to Queensland’s<br />

sustainability and climate change goals.<br />

• The tourism industry, including pubs and<br />

accommodation hotels, contribute to over 7.5% of<br />

Queensland’s Gross State Product. Tourism contributes<br />

$22 billion to the state (GSP), and $13 billion into<br />

regional economies.<br />

Charitable and community support<br />

However, it is beyond the pure quantitative results<br />

where hotels are vital, considering the strong tradition<br />

of community engagement and support for charitable<br />

causes, particularly in regional Queensland. In the remote<br />

communities it is the hotel that serves as the local:<br />

- community hall<br />

- communication hub<br />

- service station and bus stop<br />

- tourist information centre<br />

- Royal Flying Doctor depot<br />

- support group for many local community groups<br />

<strong>QHA</strong> representation<br />

Hoteliers provide many services to Queenslanders and<br />

are often the first source of employment for many young<br />

Queenslanders. The <strong>QHA</strong> believes the Queensland<br />

Government must support the brave investors that<br />

continue to operate in the hotel industry, and as such, it is<br />

vital to consider policies and review existing legislation to<br />

improve the lot of all members of the industry.<br />

Above all, the <strong>QHA</strong> requires governments to consider<br />

policies that are strictly targeted on either encouraging<br />

investment and jobs growth or purposefully reducing costs<br />

and administrative burdens.<br />

The Queensland hotel industry supports an evidencebased<br />

and cooperative approach to liquor industry<br />

regulation and oversight. It is committed to responsible<br />

industry and customer practice, and remains prepared<br />

to invest in industry training, facilities, employment and<br />

product development.<br />

We encourage all members at every opportunity to remind<br />

your local politicians and community stakeholders that<br />

What We Do Counts!

Contact your SouthTrade representative<br />

or scan the QR code to enquire.<br />

Available from ALM, Paramount & ILG.

TOP DROP<br />



Holgate Brewhouse<br />



Banks Brewing<br />


HAZY IPA<br />

Yeastie Boys<br />


HAZY IPA<br />

Behemoth Brewing<br />

Company<br />

<strong>QHA</strong> REVIEW | 50<br />

Murky with the beautiful<br />

taste of passionfruit<br />

and stonefruit flavours.<br />

Just what you would<br />

expect from a good<br />

Hazy IPA. I would have<br />

liked a little more punch,<br />

but nonetheless it was<br />

enjoyable.<br />

Beautiful and bitter with<br />

a touch of so very subtle<br />

sweetness, my favourite<br />

kind of IPA. There’s<br />

piney resin bitterness<br />

intermixed with very<br />

delicate tropical notes of<br />

pawpaw and rockmelon.<br />

This is an IPA to sip<br />

and savour all by your<br />

lonesome and simply<br />

take it all in, relaxing in<br />

your solitude. It certainly<br />

didn’t incite me to ride on<br />

a zipline, but everyone is<br />

different.<br />

You immediately feel the<br />

how light and bubbly<br />

this brew is – it is always<br />

nice when you don’t read<br />

about the beer before you<br />

drink it. As described it is<br />

sparkling, refreshing and<br />

awash with the beautiful<br />

taste of mango and<br />

citrus – a pretty sublime<br />

combination. I’ve tried<br />

a few beers before from<br />

Yeastie Boys and whilst<br />

this one didn’t absolutely<br />

blow my mind like those<br />

ones did, it was very<br />

enjoyable all the same.<br />

Not every beer has to<br />

blow your socks off.<br />

Not only are the can<br />

designs exceptional,<br />

so too are the brews’<br />

descriptions. This cryohop<br />

infused Hazy IPA<br />

goes where no hop has<br />

gone before. With Cryo<br />

Citra and Cryo Sabro<br />

hops, this beer beams<br />

your taste buds aboard<br />

a flavour-filled starship,<br />

taking you on a journey<br />

through nebulous clouds<br />

of hoppy goodness.<br />

Expect to have your<br />

tastebuds awash with<br />

citrus and pineapple<br />

flavours. It is out of this<br />


TOP DROP<br />



Seven Mile Brewing Co<br />


Banks Brewing and<br />

Stigbergets Bryggeri and<br />

Beer Mash<br />


Scenic Rim Brewing<br />



Beachtree Organic Gin<br />

Roasted dark malt, toffee<br />

and a hint of coffee with a<br />

subtle bitterness, this one<br />

will have you embracing<br />

the darkside. This dark<br />

and alluring elixir is an<br />

absolute ripper that will<br />

have you relaxed, numb,<br />

satiated and staring at<br />

the night sky transfixed.<br />

A West Coast IPA with<br />

mango and papaya to the<br />

fore and this underlying<br />

subtle dank pine and<br />

grapefruit bitterness.<br />

This is nothing short of<br />

a cracking beer and an<br />

incredible collab between<br />

a Victorian brewery in<br />

Seaford, another from<br />

Gothenburg, Sweeden<br />

and a bar and bottleshop<br />

in Collingwood. Craft<br />

beer – bringing the world<br />

together.<br />

Who doesn’t love a<br />

Queenslander. A flavour<br />

profile of toffee and<br />

slightly burnt raisin toast<br />

(which is the best) and<br />

a magic underlying<br />

bitterness make this as<br />

exceptional as our State<br />

of Origin team. Love<br />

the quip on the label, “a<br />

slight bitter taste, but we<br />

promise it’ll be nothing<br />

like what a New South<br />

Welshman experiences<br />

after frequent losses.”<br />

Two gold medals at<br />

the 2024 World Vodka<br />

Awards suggests this is<br />

quite the drop and it is.<br />

Incidentally, Beachtree<br />

Distilling Co. was also<br />

awarded the prestigious<br />

title of World’s Best Craft<br />

Producer at the recently<br />

held World Gin Awards<br />

Icons 2024. Their Ocean<br />

Blue Gin Liqueur features<br />

botanicals such as finger<br />

lime, hibiscus and lemon<br />

myrtle. Reportedly,<br />

however, the true magic<br />

in this elegant spirit<br />

comes from the soft<br />

infusion of blue butterfly<br />

pea balanced with a<br />

mixture of berries, sweet<br />

orange and rose.<br />

<strong>QHA</strong> REVIEW | 51




<strong>QHA</strong> REVIEW | 52<br />

Renowned for its innovative craft beers, Felons<br />

Brewing Co. has unveiled Sirens’ Haze 2.0 – a limited<br />

release Hazy IPA brewed exclusively by a talented<br />

team of female brewers in celebration of International<br />

Women’s Day.<br />

Crafted by women, for women, this creation promises<br />

an explosion of mandarin and pineapple aromas with<br />

a full tropical fruit flavour and the inclusion of the 6th<br />

annual hop blend by Pink Boots Society – a company<br />

aiming to assist, inspire and encourage women and<br />

non-binary people in the alcoholic beverage industry to<br />

advance their careers.<br />

Sirens’ Haze 2.0 is an evolution of Felons’ 2023<br />

Belgian Amber Ale, blending the unique characteristics<br />

of Belgian yeast flavours with bubble gum, banana<br />

and pear. Balanced against a solid malt backbone and<br />

European hops, this easy-drinking beer is a delightful<br />

treat for all craft beer enthusiasts.<br />

To mark the special occasion, Felons was also<br />

proud to announce that 100% of the proceeds from<br />

Sirens’ Haze 2.0 will be donated to Women’s Legal<br />

Service Queensland (WLSQ) in order to continue<br />

their commitment to supporting women affected by<br />

domestic violence and ensuring that crucial services<br />

continue to reach those who need them most.<br />

Celebrating its 40th year of operation in 2024,<br />

WLSQ offers life-changing support through social<br />

support work, domestic violence units, health justice<br />

partnerships and financial abuse prevention.<br />

It is a for-purpose organisation dedicated to providing<br />

free, accessible legal assistance and vital services<br />

to women and their children impacted by domestic<br />

violence, family violence and sexual assault.<br />

In 2023, 91% of clients assisted by WLSQ experienced<br />

some form of domestic or family violence, with more<br />

than 14,000 women, 75% of whom have children in<br />

their care, receiving support.<br />

As Queensland’s primary specialised community legal<br />

centre, WLSQ aids clients across the state, with 67%<br />

residing outside the Brisbane metro area.<br />

To go alongside its launch of its new brew and further<br />

inspire inclusion, Felons also hosted a free, all-female<br />

music line up on International Women’s Day at Barrel<br />

Hall, staring HANNI, Gregory and Squidgenini.

<strong>QHA</strong> REVIEW | 53

A CRAFTY<br />

BUNCH<br />

W H Y N O T S T O C K & S U P P O R T<br />

Aether Brewing<br />

Aether is a family-owned,<br />

independent brewery with a passion<br />

for creativity that flows through<br />

our liquids and onto our labels<br />

which showcase the talents of<br />

local visual artists. We welcome<br />

artists to submit their existing<br />

artwork to aetherbrewing.com.<br />

au, and if selected, they stand to<br />

receive $1000, exposure through<br />

our products, online platforms<br />

and more. Aether’s core range<br />

is all natural, vegan, low sugar,<br />

preservative and additive free. Our<br />

ginger beer is gluten-free, so too are<br />

our seltzers.<br />

1800 325 013<br />

aetherbrewing.com.au<br />

Ballistic Beer Co.<br />

At Ballistic we have a simple theory.<br />

Fresh beer is the best beer. That’s<br />

why we brew in small batches, more<br />

frequently, and store it cold so you get<br />

the same blast of flavour our brewers<br />

do. Our pale ales, lagers, IPAs, sours<br />

and special releases will blow away<br />

the traditional ideas and expectations<br />

of what beer should be.<br />

Set in an old World War II<br />

ammunitions factory in the historic,<br />

industrial suburb of Salisbury, Ballistic<br />

HQ is home to a team of innovative<br />

brewers who believe everyone should<br />

have the chance to enjoy a well<br />

crafted, quality beer.<br />

(07) 3277 6656<br />

ballisticbeer.com<br />

Brisbane Brewing Co.<br />

Brisbane’s longest-running<br />

independent brewery, familyowned<br />

and serving award-winning<br />

beer since 2005. Our beers are<br />

brewed to suit the climate, bringing<br />

people who love to explore the<br />

world and locally made craft beer<br />

together. Welcoming and friendly,<br />

unpretentious, and easy going,<br />

enjoy on hot summer or cool sunny<br />

winter day, “The Brisbanest Beer”.<br />

(07) 3891 1011<br />

brisbanebrewing.com.au/wholesale<br />

<strong>QHA</strong> REVIEW | 54<br />

Burleigh Brewing Co<br />

Founded in 2006 by Peta and<br />

Brennan Fielding, Burleigh Brewing<br />

was one of the first independent<br />

craft breweries in QLD. Now<br />

celebrating 15 years of the brand,<br />

Burleigh Brewing has upgraded<br />

their Taphouse in Burleigh Heads,<br />

won countless awards for both<br />

business and beer (a testament<br />

to their shared and individual<br />

strengths), grown to a team of 70,<br />

and in their own humble, hardworking<br />

way, helped transform the<br />

Gold Coast’s craft brewing scene<br />

into one of the most vibrant and<br />

thriving in the country.<br />

(07) 5593 6000<br />

burleighbrewing.com.au<br />

The Catchment Brewing Co<br />

Catchment Brewing Co, located in<br />

a beautiful art deco building in West<br />

End, is a fully functioning brewery,<br />

bar and restaurant and your one stop<br />

shop for all things craft beer, awesome<br />

food and functions.<br />

Whether sampling the medal winning<br />

core range beers named after iconic<br />

streets in the local catchment or the<br />

seasonal smash hits that will amaze<br />

you, it’s well worth a visit for a taste of<br />

West End.<br />

Catchment Brewing Co - For locals,<br />

by locals, everywhere.<br />

(07) 3846 1701<br />

bookings@catchmentbrewingco.com.au<br />

catchmentbrewingco.com.au<br />

Felons Brewing Co<br />

Founded by Brisbane locals, Felons<br />

Brewing Co. is a modern-day brewery<br />

proudly positioned on the banks of the<br />

Brisbane River. Our brewery is nestled<br />

down under the Story Bridge, within<br />

Howard Smith Wharves. We truly<br />

believe that beer is what binds us all<br />

to this great part of the world and as<br />

proud brewers, we believe in brewing<br />

with passion and freedom.<br />

07 3188 9090<br />


Q U E E N S L A N D L O C A L S<br />

A CRAFTY<br />

BUNCH<br />

Mountain Culture<br />

We’re Mountain Culture, the<br />

team behind a brewery whose<br />

sole focus is to make really good<br />

beer. Just ask the 60,000 GABS<br />

Hottest 100 voters who sent<br />

our beer, Status Quo Pale Ale,<br />

skyrocketing into the top spot.<br />

From our original brewpub<br />

in the Blue Mountains, we’re<br />

the independent cult brewery<br />

challenging itself to create a new<br />

standard of Australian brewing.<br />

mountainculture.com.au<br />

Scarborough Harbour Brewing Co.<br />

Nestled in the Scarborough Marina on<br />

the Redcliffe Peninsula, our brewery<br />

is home to award-winning craft beers<br />

and delicious meals, that can be<br />

enjoyed in our double story venue,<br />

that boasts views across the bay to<br />

the beautiful Glass House Mountains;<br />

a view best enjoyed with a beer in<br />

hand.<br />

1800 727 104<br />

scarboroughharbourbc.com.au<br />

Slipstream Brewing<br />

Slipstream Brewing is an<br />

independently owned brewery based<br />

in Brisbane. We are a small but<br />

passionate team producing some of<br />

the most accessible and sessionable<br />

craft beers in Australia. We’re the<br />

missing gap between bland beer and<br />

wanky beer, our beers hit the bullseye,<br />

brewed with nothing but pure flavour<br />

in mind. Hops are the heroes and<br />

we milk them for all their worth. We<br />

love the freshness, juiciness, the zing<br />

and the zest. One sip, it tastes so<br />

good – capture that feeling and fill the<br />

fridge with it. Beer is the last thing you<br />

should settle on, so come and get<br />

caught in Slipstream.<br />

(07) 3892 4582<br />

slipstreambrewing.com.au<br />

4 Hearts Brewing<br />

The first brewery to open its doors<br />

in Ipswich in over 100 years, 4<br />

Hearts’<br />

brew masters are committed to<br />

premium local ingredients and<br />

profound taste. Preservative free<br />

and all natural they use the highest<br />

quality ingredients to consistently<br />

deliver a tasty beer every brew. Our<br />

core range features modern spins<br />

on traditional brews while our ever<br />

growing range of seasonal beers<br />

takes things to more adventurous<br />

levels, utilising local seasonal<br />

produce as inspiration (honey,<br />

rosella or carrots anyone…?).<br />

0439 439 710<br />

4heartsbrewing.com<br />

Fortitude Brewing Co<br />

Fortitude Brewing Co delivers you 15<br />

taps of fresh beer locally produced<br />

in our Tamborine Mountain Brewery.<br />

Enjoy a day trip up the mountain and<br />

visit our team for the best fresh pizza<br />

and tasting paddles.<br />

07 5545 4273<br />


PUB TALK with Paul St John-Wood<br />


<strong>QHA</strong> REVIEW | 56<br />

Thank you to the hoteliers and <strong>QHA</strong> partners who<br />

attended the South East Region Hoteliers Meeting<br />

in March at the Prince Alfred Hotel Booval. Special<br />

thanks to the Johnson Family, Peter Coultas and the<br />

whole team at the venue for hosting the meeting.<br />

Thanks to PFD Food Services for their ongoing<br />

support of the hoteliers meetings, once again<br />

showcasing the range of their products and produce.<br />

The next Hoteliers Meeting will be held on Tuesday 30<br />

<strong>April</strong> on the Gold Coast.<br />

People, Pots & Profits Forum – Roma<br />

<strong>QHA</strong> and CUB will be hosting the People, Pots and<br />

Profits Forum in Roma on Tuesday 16 <strong>April</strong>. Attendees<br />

will receive insights from the <strong>QHA</strong> and CUB teams,<br />

along with presenters from Cooking the Books,<br />

Bunnings Trade and DNS Specialty Services focusing<br />

on reducing costs and maximising profits. Details for<br />

the event have been sent to licensees from around<br />

the region. Please contact <strong>QHA</strong> if you are still yet to<br />

register your attendance.<br />

Two-up on Anzac Day<br />

Many hotels will be looking to host two-up games in<br />

their venues on ANZAC Day but remember you must<br />

receive written approval by an RSL sub-branch, and<br />

the following conditions are to be adhered to:<br />

• people aged under 18 must not play two-up<br />

• no commission can be charged on money<br />

wagered<br />

• all money wagered in the game must be returned<br />

to players as winnings<br />

• if an entry fee is charged for those who<br />

participate in the game, the money raised is to<br />

be donated to the RSL or RSL sub-branch to<br />

support ex-service men and women and their<br />

families (this could be through an association<br />

such as Legacy)<br />

• money raised from entry fees must not be used<br />

for administrative purposes<br />

The <strong>QHA</strong> can assist members with a template letter for<br />

seeking RSL sub-branch written approval to conduct<br />

two-up and can provide information on ANZAC Day<br />

trading conditions.<br />

External Advertising and promotion management<br />

plans for on-premise promotions<br />

With the ANZAC Day public holidays approaching<br />

many hoteliers will be looking to advertise upcoming<br />

events and promotions at their venues, so it is always<br />

timely to remind you of the legislated restrictions in<br />

place for external advertising. The Liquor Act states:<br />

Section 142ZZC (1)(a) to (c) prohibit a licensee or<br />

permittee from advertising, or allowing anyone to<br />

advertise:<br />

a. the availability of the following for consumption on<br />

the licensee’s licensed premises or the premises<br />

to which the permittee’s permit relates (each the<br />

advertised premises)<br />

• free liquor<br />

• multiple quantities of liquor; for example - 2<br />

drinks for the price of 1.<br />

b. the sale price of liquor for consumption on the<br />

advertised premises; or<br />

c. a promotion that is likely to indicate to an ordinary<br />

person the availability of liquor, for consumption<br />

on the advertised premises, at a price less than<br />

that normally charged for the liquor. Examples of<br />

promotions for (c) include:<br />

• ‘happy hours’<br />

• ‘all you can drink’<br />

• ‘toss the boss’<br />

In accordance with s142ZZC(2), a person does not<br />

contravene s142ZZC(1) if:<br />

a. the advertising happens only within the advertised<br />

premises; and<br />

b. the advertisement is not visible or audible to a<br />

person who is outside the advertised premises.<br />

Guideline 60 requires you to have a documented<br />

promotion management plan, or harm minimisation<br />

strategy, for all on-premise liquor promotions.<br />

These plans detail the strategies you will implement<br />

throughout the promotion period to ensure patrons<br />

consume in a safe and responsible manner.<br />

If you would like a promotion management plan<br />

template or require assistance with your external<br />

advertising contact the <strong>QHA</strong>.




Monday 3rd June 2024<br />

Brisbane Convention & Exhibition Centre,<br />

South Brisbane<br />


THEL<br />



AND’S<br />

BOUNTY<br />

<strong>QHA</strong> REVIEW | 58<br />







<strong>QHA</strong> REVIEW | 59


Recently crowned World’s Best Craft Distillery at the<br />

2024 World Icon Gin Awards (and a whole lot more),<br />

Beachtree Distilling Co. has earned the distinction of<br />

being Australia’s most awarded organic distillery.<br />

Hailing from the Sunshine Coast and born from the<br />

shared passion of Kirra Daley and Steve Grace, the<br />

brand specialises in exceptional spirits that not only<br />

celebrate the couple’s love for Australia and its native<br />

wildlife, but also the preservation of Indigenous culture,<br />

heritage and knowledge.<br />

As the co-founder of Beachtree, Kirra said their<br />

distillery aims to encapsulate the Australian spirit,<br />

much like its name, which is inspired by the beautiful<br />

place they live in.<br />

“We believe in showcasing the unique flavours and<br />

heritage of our country through our spirits. Our<br />

signature range series features individual bottles<br />

adorned with endangered Australian species, raising<br />

awareness about the importance of environmental<br />

conservation.<br />

“We meticulously source organic, native or wildharvested<br />

ingredients, including unique botanicals from<br />

dedicated farmers and growers across the country.<br />

Our position as Australia’s only certified Indigenous<br />

distillery also ensures that we source responsibly.<br />

“Beyond quality, environmental responsibility is a<br />

core value here. Our commitment to sustainability<br />

extends beyond our unique filtration and distillation<br />

methods that significantly reduce energy consumption<br />

and waste, with our “One Bottle, One Tree” program<br />

planting a tree for every bottle sold,” she said.<br />

While Kirra, with her deep appreciation for sustainable<br />

practices honed from growing up on her family’s farm,<br />

has an unwavering interest in botanicals, Steve is<br />

driven by his early fascination with Caribbean rums<br />

and brings to the table his expertise in designing<br />

never-before-seen distillery equipment.<br />

Together, they blend tradition with their commitment to<br />

innovation and ethical sourcing, often partnering with<br />

First Nations groups to obtain special batches of native<br />

ingredients.<br />





<strong>QHA</strong> REVIEW | 60

The pair’s unique approach to just about everything<br />

in their business has granted them countless gold<br />

medals across their entire product line, with their<br />

experimentation resulting in a diverse portfolio of gins<br />

and vodkas, each with their own intricate, beautifully<br />

designed labels.<br />

Kirra said they pride themselves on offering a diverse<br />

range of spirits, each crafted with taste, sustainability<br />

and environmental responsibility in mind.<br />

“Each spirit embodies a distinct flavour profile inspired<br />

by the diverse landscape of Australia, and highlights<br />

the vibrant character of our country’s native botanicals.<br />

We use ingredients like lemon myrtle, finger lime,<br />

strawberry gum and Kakadu plum, creating a distinct<br />

taste in every sip.<br />

“We also use a sugarcane base, ensuring our products<br />

are naturally gluten-free, vegan and coeliac friendly<br />

while avoiding hidden sweeteners, preservatives and<br />

artificial flavourings.<br />

“We proudly integrate Indigenous knowledge and<br />

wisdom into our practices and combine this rich<br />

heritage with modern distillation techniques to create<br />

spirits that are both authentic and innovative,” she<br />

said.<br />

One such distillation technique is Beachtree’s customdesigned<br />

filtration system. Built entirely by Steve with<br />

the support of his brother, the hand-made equipment<br />

ensures a consistent level of purity across the brand’s<br />

range of spirits while also minimising waste.<br />

Time and time again, the industry is seeing distinctlymade<br />

craft spirits not only garnering the favour of<br />

critics across the world, but also being highly valued<br />

by venues seeking to elevate their drink selections and<br />

stand out in the market.<br />

Kirra believes that, by supporting craft distilleries, pubs<br />

and hotels can gain access to quality products that<br />

give guests a unique, memorable experience.

<strong>QHA</strong> REVIEW | 62<br />

“We believe in fostering strong and supportive<br />

partnerships with our stockists, and are committed to<br />

understanding the specific needs of venues in order<br />

to tailor our offerings. Through close collaboration, we<br />

nurture plenty of mutually beneficial relationships.<br />

“Importantly, our commitment to quality means we can<br />

build loyalty easily and encourage positive word-ofmouth,”<br />

she said.<br />

Located just minutes from Caloundra’s bustling<br />

centre, Beachtree will soon offer more than just<br />

spirits, as the brand is in the process of becoming a<br />

unique destination where visitors can embark on an<br />

educational tour, unwind in a welcoming space and<br />

explore the best that its beautiful coastal town has to<br />

offer.<br />

Kirra said that guests can not only indulge in their<br />

spirits at the distillery, but also immerse themselves in<br />

the wonders of Caloundra, as every Sunday the town<br />

comes alive with a market on the main street offering<br />

a delightful selection of local produce and handcrafted<br />

goods.<br />

“At our distillery, the aroma of botanicals hangs in the<br />

air, while the gentle hum of the equipment creates<br />

a sense of calm and curiosity. Whether you’re a<br />

seasoned spirit enthusiast or simply curious to explore<br />

the world of craft distilling, we are excited to provide a<br />

welcoming space for everyone.<br />

“We are currently operating like a cellar door and<br />

offering tastings and pickups, but in June, we’ll be<br />

reopening our doors for tours. Led by our passionate<br />

guides, our guests will be able to witness firsthand the<br />

meticulous process behind crafting our spirits.<br />

“From the selection of our Australian botanicals to our<br />

state-of-the-art distillation techniques, we think it is<br />

important to reveal each step of the process and the<br />

dedication and expertise that goes into every bottle,”<br />

she said.<br />

After being spurred on by their impressive worldwide<br />

achievements earlier this year, it’s clear that<br />

Beachtree’s journey is far from over. In fact, Kirra and<br />

Steve were recently thrilled to introduce their new<br />

Ocean Blue Gin Liqueur, which boasts a beautiful<br />

purple hue and a complex flavour profile featuring the<br />

colour-changing butterfly pea flower.<br />

The brand has also unveiled a coffee liqueur. Crafted<br />

using their award-winning vodka base, the complex<br />

spirit has rich and chocolatey coffee notes, which<br />

derive from the use of Australian coffee beans and<br />

Queensland sugarcane.<br />

Kirra said their plans for continuous experimentation<br />

extend far beyond these immediate releases, however.<br />

“We’re excited to announce that our meticulously<br />

crafted rum and whisky selections are due for release<br />

around May 2024. Aged to perfection, these spirits<br />

promise to impress even the most discerning palates.<br />

“We’re passionate about creating high-quality and<br />

innovative spirits that offer a memorable journey<br />

of flavour and indulgence, so stay tuned for more<br />

updates as we continue to unveil exciting new<br />

offerings and expand our diverse range of spirits.<br />

“We promise to keep delivering exceptional<br />

experiences, one sip at a time, while staying true to<br />

our Australian roots,” she said.



Your trusted advisor, helping you identify your business risks<br />

and find the right insurance solutions so you can face your<br />

future with confidence.<br />

Call: 1800 240 432<br />

AJG.com/au/qha<br />


Foxtel Business delivers the magic of sport to venues –<br />

bringing people together, entertaining them and contributing<br />

to a boost in trade. And with over 50 live sports, there’s<br />

something for everyone. Serve your customers the best<br />

sporting action with Foxtel.<br />

P: 1300 761 056 www.foxtel.com.au/venues<br />





No matter the size, shape or demands placed on your<br />

business, we have the ability to deliver equipment that is<br />

functional, adaptable and reliable, Turbofan, Waldorf, Waldorf<br />

Bold, Cobra, Convotherm, FastFri, Merrychef.<br />

P: 1300 268 798 E: info@moffat.com.au<br />

Service department: 1300 264 217<br />


Stoddart are one of Australia’s leading manufacturers and<br />

importers of a large range of world leading equipment for<br />

food service and bar applications.<br />

Darrin Miller<br />

P: 0417 867 979 E: dmiller@stoddart.com.au<br />

stoddart.com.au<br />


Mullins’ hospitality team has unrivalled experience in the liquor<br />

and gaming sector, developed over 40 years. From greenfield<br />

applications and integrated developments to liquor and<br />

gaming compliance and employment advice - we are your<br />

one-stop-shop to ensure the best outcomes for your hotel.<br />

Curt Schatz, Managing Partner | Direct: 07 3224 0230<br />

Email: cschatz@mullinslawyers.com.au<br />

mullinslawyers.com.au<br />

<strong>QHA</strong><br />

MEMBER<br />

OFFER<br />


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cleaning services | Triple certified<br />

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mentioning this advert.<br />

P: 1300 630 636<br />

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For more information on advertising and<br />

promoting your business in the <strong>QHA</strong> REVIEW<br />

contact Dave Swan.<br />

qhareview@qha.org.au or 0401 345 201<br />

<strong>QHA</strong> REVIEW | 63

<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />





<strong>QHA</strong> REVIEW | 64<br />


HLB Mann Judd -<br />

Chartered Accountants<br />

Ph: 07 3001 8800<br />

hlb.com.au<br />

Prosperity Advisers QLD<br />

Ph: 07 3007 1971<br />

prosperity.com.au<br />

SW Accountants<br />

& Advisors<br />

Ph: 07 3085 0888<br />

sw-au.com<br />

Quantaco<br />

Ph: 02 8346 6000<br />

quantaco.co<br />

Clarity Management<br />

Ph: 3058 9732<br />

claritymg.com.au<br />

Evisory Accountants<br />

Ph: 07 3326 2303<br />

evisory.com.au<br />

Hotel Accountants Pty Ltd<br />

Ph: 07 5560 8988<br />

hotelaccountants.com.au<br />

McGrathNicol<br />

Ph: 07 3333 9800<br />

mcgrathnicol.com<br />

Trinitas Australia Pty Ltd<br />

Ph: 1300 836 025<br />

trinitas3.com.au<br />





Ashley Cooper<br />

Construction<br />

Ph: 07 3142 5915<br />

ashleycooper.com<br />

BSPN Architecture<br />

Ph: 07 3851 9100<br />

bpsn.com.au<br />

Caughley & Co<br />

Ph: 0434 549 242<br />

caughleyco.com.au<br />

Eurofurn<br />

Ph: 07 3216 5887<br />

eurofurn.com.au<br />

Open Projects<br />

Ph: 1800 461 421<br />

openprojects.com.au<br />

Rohrig Constructions<br />

Ph: 07 3257 4411<br />

rohrlg.com.au<br />

Imagination Play<br />

Ph: 07 3088 6077<br />

imaginationplay.com.au<br />

IQ Construct<br />

Ph: 3667 8202<br />

iqcontruct.com.au<br />

Liife Architecture<br />

Ph: 0401 384 547<br />

archliife.com<br />

Urban Play<br />

Ph: 07 3256 0554<br />

urbanplay.com.au<br />


Accolade Wines<br />

Ph: 07 3252 7933<br />

accolade-wines.com<br />

Brown-Forman<br />

Australia P/L<br />

Ph: 07 3010 2000<br />

brown-forman.com<br />

Campari Australia Pty Ltd<br />

Ph: 07 3253 1801<br />

camparigroup.com.au<br />

Carlton & United<br />

Breweries<br />

Ph: 07 3666 4104<br />

cub.com.au<br />

Coca-Cola Europacific<br />

Partners<br />

Ph: 13 26 53<br />

ccamatil.com<br />

Coopers Brewery<br />

Ph: 07 3275 3732<br />

coopers.com.au<br />

CUB Premium Beverages<br />

Ph: 07 3666 4104<br />

cub.com.au<br />

Diageo<br />

Ph: 07 3257 0800<br />

diageo.com<br />

Diablo Co<br />

Ph: 0400 696 192<br />

diabloco.com.au<br />

Lion<br />

Ph: 07 3361 7400<br />

lionco.com<br />

Paramount Liquor<br />

Ph: 0429 448 523<br />

www.paramountliquor.<br />

com.au<br />

Pernod-Ricard Australia<br />

Ph: 07 3340 5471<br />

pernod-ricard.com<br />

Red Bull Australia<br />

Ph: 02 9023 2892<br />

redbull.com.au<br />

Samuel Smith & Son<br />

Ph: 07 3373 5777<br />

samsmith.com<br />

Southtrade International<br />

Ph: 07 3085 7418<br />

southtradeint.com.au<br />

Treasury Wine Estates<br />

Ph: 03 9685 8000<br />

treasurywineestates.com<br />

Flying Foam Pty Ltd<br />

Ph: 0413 447 711<br />

flyingfoam.com.au<br />

Your Mates Brewing Co.<br />

Ph: 07 5329 4733<br />

yourmatesbrewing.com<br />

4 Hearts Brewing<br />

Ph: 07 3281 1004<br />

admin@4heartsbrewing.com<br />

4heartsbrewing.com<br />

Heads of Noosa Brewing Co.<br />

Ph: 0401 399 625<br />

headsofnoosa.com.au<br />


& SERVICES<br />

Bunnings<br />

Ph: 07 3452 5725<br />

bunnings.com.au<br />

Urban Play<br />

Ph: 07 3256 0554<br />

urbanplay.com.au<br />



Best Security -<br />

Security & Training<br />

Ph: 07 3212 8460<br />

bestsecurlty.net.au<br />

BTAQ Consulting<br />

Ph: 0408 437 643<br />

btaq.com.au<br />

Find HQ<br />

Ph: 0431 376 689<br />

findachef.net.au<br />

Frontier Leadership<br />

Ph: 0423 097 246<br />

frontierleadership.edu.au<br />

Federation Academy<br />

Ph: 0423 097 246<br />

federationacademy.edu.au<br />

Prime Effect<br />

Ph: 0406 500 171<br />

primeeffect.com.au<br />

MEGT<br />

Ph: 0409 896 503<br />

megt.com.au<br />

Owner Manager Program<br />

Ph: 0437 834 195<br />

ownermanager.com.au<br />

Sero Institute<br />

Ph: 1800 206 010<br />

seroinstitute.edu.au<br />

TAFE Queensland<br />

Ph: 1300 308 233<br />

tafeqld.edu.au<br />

Tribe Workforce Solutions<br />

Ph: 07 3238 0808<br />

tribeworkforce.com.au<br />

The Kingsmen<br />

Ph: 0410 416 655<br />

thekingsmen.net.au<br />

Zenith Hospitality Staffing<br />

Solutions<br />

Ph: 07 3002 4000<br />

zenithhospitality.com<br />


BOC Limited<br />

Ph: 07 3212 4135<br />

boc.com.au<br />

TransTasman<br />

Energy Group<br />

Ph: 1300 118 834<br />

tteg.com.au<br />

Solar Connected<br />

Ph: 0432 600 788<br />

solarconnected.com.au<br />

Spinifex Energy<br />

Ph: 0419 108 638<br />

spinifexenergy.com.au<br />

Sun Flux Solar Australia<br />

Pty Ltd<br />

Ph: 0421 082 828<br />

sunfluxsolar.com.au<br />




BDO Australia<br />

Ph: 07 3237 5999<br />

bdo.com.au<br />

Commonwealth Bank of<br />

Australia<br />

Ph: 0476 824 307<br />

CommBank.com.au<br />

Gallagher Insurance<br />

Brokers<br />

Brisbane: 07 3367 5000<br />

Nth QLD: 07 4753 5311<br />

Toowoomba: 07 4639 7102<br />

ajg.com.au<br />

Green Finance Group<br />

Ph: 0457 883 700<br />

greenfinancegroup.<br />

com.au<br />

GSA Insurance Brokers<br />

Ph: 0436 275 828<br />

gsaib.com.au<br />

Waratah Debt Capital<br />

Ph: 0448 681 783<br />

waratahmanagement.<br />

com.au<br />

Westpac Banking<br />

Corporation<br />

Ph: 0438 701 195<br />

westpac.com.au<br />

Banktech<br />

Ph: 1800 080 910<br />

banktech.com.au<br />

BUPA - health insurance<br />

Ph: 134 135<br />

(quote ID 2139463)<br />

bupa.com.au<br />

CTB & Co<br />

(Cooking the Books)<br />

Ph: 1300 911 282<br />

cookingthebooks.com<br />

Trinitas Australia Pty Ltd<br />

Ph: 1300 836 025<br />

trinitas3.com.au<br />

Matrix Insurance Group<br />

Ph: 08 6555 7742<br />

matrixinsurance.com.au<br />



Bidfood Australia Limited<br />

Ph: 0434 939 134<br />

bidfood.com.au<br />

PFD Food Services<br />

Ph: 131 733<br />

pfdfoods.com.au<br />

Simon George and Sons<br />

Ph: 07 3717 1400<br />

simongeorge.com.au<br />

CTB & Co<br />

(Cooking the Books)<br />

Ph: 1300 911 282<br />

cookingthebooks.com<br />

Food and Agribusiness<br />

Network<br />

Ph: 0419 651 157<br />

foodagribusiness.org.au<br />

Goodman Fielder<br />

Ph: 0403 937 801<br />

gffoodservice.com.au<br />

CFM Australia -<br />

Swap & Go Oils<br />

Ph: 0430 504 486<br />

cfmaustralia.com.au<br />


Eurofurn<br />

Ph: 07 3216 5887<br />

eurofurn.com.au<br />

SlumberCorp<br />

Ph: 07 3892 7477<br />

slumbercorp.com.au<br />


Ainsworth Game<br />

Technology P/L<br />

Ph: 07 3209 6210<br />

ainsworth.com.au<br />

Aristocrat Leisure<br />

Industries<br />

Ph: 07 3727 1600<br />

aristocrat.com.au<br />

IGT<br />

Ph: 07 3890 5622<br />


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

Konami Australia<br />

Ph: 02 9666 3111<br />

konamiaustralia.com.au<br />

Light & Wonder<br />

Ph: 02 9773 0299<br />

explore.lnw.com<br />

MAX<br />

Ph: 0418 728 927<br />

max.com.au<br />

Odyssey Gaming Services<br />

Ph: 07 3087 3300<br />

odysseygaming.com<br />

PVS Australia Pty Ltd<br />

Ph: 03 8671 1900<br />

pvsoz.com.au<br />

Simtech<br />

Ph: 07 5596 6993<br />

simtechcreations.com<br />

Keno<br />

(The Lottery Corporation)<br />

Ph: 07 3001 9300<br />

thelotterycorporation.com<br />

TAB<br />

Ph: 0436 816 254<br />

tab.com.au<br />

UTOPIA Gaming Systems<br />

Ph: 1800 200 201<br />

utopiagaming.com.au<br />



DNS Specialist Services<br />

Ph: 0433 906 809<br />

dnsspecialistservices.<br />

com.au<br />

AHS Hospitality<br />

Ph: 07 5512 6143<br />

ahshospitality.com.au<br />

DWS Hospitality Specialists<br />

Ph: 07 3878 9355<br />

dws.net<br />

Evisory Accountants<br />

Ph: 07 3326 2303<br />

evisory.com.au<br />


Foxtel Business<br />

Ph: 1300 790 182<br />

foxtel.com.au/venues<br />

Optus Sport<br />

Ph: 0478 061 267<br />

sport.optus.com.au/<br />

venues<br />

Sky Channel<br />

Ph: 07 3228 6344<br />

Freecall: 1800 251 710<br />

skychannel.com.au<br />

Stan Sport<br />

Ph: 0416 208 417<br />

stan.com.au/sport/venues<br />

Nightlife - Music & Video<br />

Freecall: 1800 679 748<br />

nightlife.com.au<br />

Pro Score - Sporting<br />

Promotions<br />

Ph: 0431 366 800<br />

proscore.com.au<br />

Rooks Entertainment<br />

Ph: 07 4068 8633<br />

rooks-entertainment.com.au<br />


BOC Limited - Gas/<br />

Reticulation Supply<br />

Ph: 07 3212 4322<br />

boc.com.au<br />

Reward Hospitality<br />

Ph: 07 3341 5929<br />

rewardhospitality.com.au<br />

Stoddart<br />

Ph: 0437 576 447<br />

stoddart.com.au<br />




Off Market Hotels<br />

Chris Cameron<br />

Ph: 0477 271 875<br />

offmarkethotels.com.au<br />

<strong>QHA</strong> PLATINUM PARTNERS<br />

<strong>QHA</strong> DIAMOND PARTNERS<br />

<strong>QHA</strong> GOLD PARTNERS<br />

Lighthouse Safety &<br />

Compliance<br />

Ph: 0422 669 631<br />

lighthousesafety.com.au<br />

Power Jeffrey & Co -<br />

Hotel Brokers<br />

Ph: 07 3832 6000<br />

powerjeffrey.com.au<br />

Logic Hospitality<br />

Ph: 07 5520 3957<br />

logichospitality.com.au<br />

Mondandia Consulting<br />

Ph: 0448 710 629<br />

monandiaconsulting.com.au<br />

Morph Consulting Services<br />

Ph: 0438 758 847<br />

morph-consulting.com<br />

Nuvho<br />

Ph: 07 3357 9951<br />

nuvho.com<br />

Professional Hospitality<br />

Ph: 07 3160 8132<br />

professionalhospitality.<br />

com.au<br />

Prostaff Events Pty Ltd<br />

prostaffevents.com.au<br />

Relief Hotel Management<br />

Ph: 0419 733 681<br />

reliefhotelmanagement.com<br />

CRE Brokers<br />

Ph: 07 5371 0165<br />

crebrokers.com<br />

HTL Property<br />

Ph: 02 9136 6373<br />

htlproperty.com.au<br />

JLL<br />

Ph: 07 3231 1311<br />

jll.com.au<br />

LEGAL<br />

Mullins<br />

Ph: (07) 3224 0222<br />

mullinslawyers.com.au<br />

Holding Redlich<br />

Ph: 07 3135 0500<br />

holdingredlich.com<br />

HopgoodGanim Lawyers<br />

Ph: 0419 762 469<br />

hopgoodganim.com.au<br />

K&L Gates<br />

Ph: 0416 131 543<br />

klgates.com<br />

BSV<br />

Daily Press<br />

DNS Specialist<br />

Services<br />

H&L Australia<br />

Next Payments<br />

Best Security<br />

BOC Limited<br />

BSPN Architecture<br />

Caughley and Co<br />

Coopers Brewery<br />

Command 51<br />

Eurofurn<br />

Diablo Co<br />

Green Finance Group<br />

<strong>QHA</strong> SILVER PARTNERS<br />

Optus Sport<br />

Odyssey Gaming<br />

Services<br />

Prosperity<br />

Advisers QLD<br />

PVS Australia<br />

<strong>QHA</strong> BRONZE PARTNERS<br />

HLB Mann Judd<br />

SwiftPOS<br />

Open Projects Group<br />

Operandio Pty Ltd<br />

Paramount Liquor<br />

Platypus Print<br />

Packaging<br />

Power Jeffrey and<br />

Company<br />

Quantaco<br />

Simon George & Sons<br />

STR, a CoStar Group<br />

Company<br />

Trans Tasman<br />

Energy Group<br />

UTOPIA Gaming<br />

Systems<br />

Rohrig Constructions<br />

Red Bull Australia<br />

Secure Access I.T.<br />

Simtech<br />

Southtrade<br />

International<br />

Stan Sport<br />

SW Accountants<br />

& Advisors<br />

Waratah Debt Capital<br />

<strong>QHA</strong> REVIEW | 65

<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />







LIQUOR<br />


Bottlemart<br />

Ph: 1300 733 504<br />

bottlemart.com.au<br />

Independent Liquor<br />

Group<br />

Ph: 07 3713 2751<br />

ilg.com.au<br />

Liquor Legends<br />

Ph: 07 3107 7422<br />

liquorlegends.com.au<br />

LIQUOR<br />


ALM (Australian Liquor<br />

Marketers)<br />

Brisbane: 07 3489 3600<br />

Townsville: 07 4799 4022<br />

Cairns: 07 4041 6070<br />

almliquor.com.au<br />

Paramount Liquor<br />

Ph: 0429 448 523<br />

paramountliquor.com.au<br />


Platypus Print Packaging<br />

Ph 07 3352 0300<br />

platys.com.au<br />


Best Security<br />

Ph: 07 3212 8460<br />

bestsecurity.net.au<br />

Command 51<br />

Ph: 0437 368 352<br />

command51.com.au<br />

CMBM Facility Services<br />

Ph: 07 3391 1040 /<br />

Ph: 0419 708 715<br />

cmbm.com.au<br />

Future Business Technology<br />

Group<br />

Ph: 1300 706 155<br />

fgtgroup.com.au<br />

Hikvision <strong>Digital</strong> Technology<br />

Ph: 1300 976 305<br />

hikvision.com<br />

Chewzie Table Ordering<br />

Ph: 1300 243 994<br />

chewzie.me<br />

CTB & Co<br />

(Cooking the Books)<br />

Ph: 1300 911 282<br />

cookingthebooks.com<br />

Harris Data Systems<br />

Ph: 07 5535 7677<br />

harrisdata.com.au<br />

Hikvision <strong>Digital</strong> Technology<br />

Ph: 1300 976 305<br />

hikvision.com<br />

IDU Technologies Pty Ltd<br />

mitch@idu-identification.com<br />

idu-identification.com<br />

Jands<br />

Ph: 0408 506 620<br />

jands.com.au<br />

JB Hi-Fi Commercial<br />

Division<br />

Ph: 07 3360 9925<br />

jbhifi.com.au<br />




KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />


Online RSA/RSG Training<br />

Gaming Nominee Training<br />

Employment Relations Training<br />

Employment Relations Webinar<br />

Responsible Management of Licensed Venues<br />

Training is a mandatory training requirement<br />

for those applying for a liquor licence, and<br />

applicants for an Approved Manager’s Licence.<br />

Training is offered face to face at regional<br />

centres throughout Queensland.<br />

Your Mates Brewing Co.<br />

Ph: 07 5329 4733<br />

yourmatesbrewing.com<br />

4 Hearts Brewing Co.<br />

Ph: 0428 236 436<br />

4heartsbrewing.com<br />


Daily Press<br />

Ph: 0412 224 969<br />

dailypress.com.au<br />

Horse & Water Creative<br />

Ph: 0401 345 201<br />

horseandwater.com.au<br />



CashZone<br />

Ph: 0466 148 752<br />

cashzoneatm.com.au<br />

H&L Australia Pty Ltd<br />

Ph: 0407 975 411<br />

hlaustralia.com.au<br />

SwiftPOS<br />

Ph: 1800 679 701<br />

swiftpos.com.au<br />

Next Payments<br />

Ph: 0447 427 868<br />

nextpayments.com.au<br />

Lotus Commercial Pty Ltd<br />

Ph: 1300 653 536<br />

lotusfilters.com.au<br />

Luxxe Outsourced Hotel<br />

Services<br />

Ph: 03 8761 9156<br />

luxxe.com.au<br />

Security Registers<br />

Ph: 0452 363 166<br />

securityregisters.com.au<br />

Tru Security Services<br />

Ph: 0452 377 662<br />

trusecurity.com.au<br />



Ph: 1300 467 875<br />

hostplus.com.au<br />



BSV<br />

Ph: 1300 244 727<br />

bigscreenvideo.com.au<br />

Employment Hero Pty Ltd<br />

Ph: 0415 769 186<br />

employmenthero.com<br />

Operandio Pty Ltd<br />

Ph: 0422 398 294<br />

operandio.com<br />

OpenTable<br />

(03) 4240 3297<br />

restaurant.opentable.com<br />

onPlatinum ICT<br />

Ph: 0402 281 561<br />

onplatinum.com.au<br />

Security Registers<br />

Ph: 0452 363 166<br />

securityregisters.com.au<br />

Smart Parking Limited<br />

Ph: 0421 155 972<br />

smartparking.com<br />

UrPay Technologies<br />

Ph: 0411 457 377<br />

urpay.com.au<br />

Vix Vizion Pty Ltd<br />

Ph: 0413 026 918<br />

vixvizion.com<br />

Whats Doing App<br />

Ph: 0404 561 895<br />

whatsdoingapp.com<br />


A.P. Eagers Limited<br />

Ph: 07 3109 6731<br />

apeagers.com.au<br />

Trinitas Australia Pty Ltd<br />

Ph: 1300 836 025<br />

trinitas3.com.au<br />

For more information please contact the<br />

<strong>QHA</strong> Training Centre<br />

Ph: 07 3221 6999 Fax: 07 3221 6649<br />

Email: training@qha.org.au<br />

Web: www.qha.org.au<br />

Banktech<br />

Ph: 1800 080 910<br />

banktech.com.au<br />

Bepoz Retail Solutions<br />

Ph: 1300 023 769<br />

bepoz.com.au<br />

Harris Data Systems<br />

Ph: 07 5535 7677<br />

harrisdata.com.au<br />

Idealpos Solutions<br />

Ph: 07 3630 2455<br />

Idealpos.co<br />

MyVenue Pty Ltd<br />

Ph: 0447 129 873<br />

myvenue.com/pubs-cafes-bars<br />

UrPay<br />

Ph: 0411 457 377<br />

urpay.com.au<br />

Secure Access I.T.<br />

Ph: 1300 880 565<br />

secureaccess.com.au<br />

STR, a CoStar Group<br />

Company<br />

Ph: 07 5628 2404<br />

str.com/benchmarking<br />

Tanda<br />

Ph: 1300 859 117<br />

tanda.co<br />

BK Electronics<br />

Ph: 0431 509 409<br />

bkelectronics.com.au<br />

Cherry Hub Pty Ltd<br />

Ph: 0409 548 276<br />




WE’RE A<br />

WARM<br />

V E N U E<br />

Welcoming.<br />

Attentive & here to assist.<br />

Respectful & responsible.<br />

Manners matter.<br />

visit our website for<br />

more info qha.com.au

Hostplus is a top-performing super fund that puts members first.<br />

That’s why we’re proud to have been named Money magazine’s Best Super<br />

Fund 2024. Judged on strong performance, value for money, and an ongoing<br />

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Compare Hostplus<br />

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at hostplus.com.au and your objectives, financial situation and needs, which have not been accounted for. Issued by Host-Plus Pty Limited ABN 79 008 634 704,<br />

AFSL 244392 as trustee for the Hostplus Superannuation Fund, ABN 68 657 495 890. HP2810

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