QHA-Review_April_Digital
- No tags were found...
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
NEWS<br />
It can be said that The Reef House Boutique<br />
Hotel and Spa’s innovative business plan to offer<br />
complimentary experiences as part of relaxation<br />
escape packages granted it the title of the best<br />
Five Star Luxury Accommodation in Australia<br />
this year.<br />
CEO OF QUEENSLAND TOURISM INDUSTRY<br />
COUNCIL, BRETT FRASER, SAID ON BEHALF<br />
OF THE TOURISM INDUSTRY, HE APPLAUDS<br />
ALL OF THE QUEENSLAND FINALISTS AND<br />
CONGRATULATES THE WINNING OPERATORS.<br />
The Reef House directors, Malcolm Bean and<br />
David Horbelt, said it was a great honour for<br />
the boutique hotel to win a national award, as it<br />
reflected the strong customer service focus of<br />
general manager Wayne Harris and his handpicked<br />
team of 75 staff.<br />
“The Reef House’s vision to provide the best<br />
luxury tropical escape based on exclusiveness,<br />
experiences, service and memories is<br />
resounding with guests who flood TripAdvisor<br />
with positive reviews praising the way The Reef<br />
House staff make them feel.<br />
“Our repeat visitation has soared to 25%, with<br />
guests who want to be pampered while they<br />
take time out for rest, relaxation and rejuvenation<br />
in a place where they know the staff by name.<br />
“The secret to our success is a new model<br />
for hotel business with a high staff to guest<br />
ratio that allows our absolute obsession with<br />
customer service to make every guest feel like a<br />
VIP while they are on holiday,” he said.<br />
The Reef House has more than 21 signature<br />
Inclusions available to guests, including cocktail<br />
making classes, beachfront yoga, a pool butler<br />
serving sorbet by the pool, a master reef guide<br />
talk and evening canapés and punch with the<br />
general manager.<br />
David said they even launched a Sleep Easy<br />
program last year to give every guest the<br />
opportunity to improve the quality of their sleep,<br />
and will be expanding further into the wellness<br />
space this year.<br />
“Malcolm and I are very proud of The Reef<br />
House’s success after a 13-year journey<br />
together redeveloping this historic Australian<br />
hospitality gem into a luxury tropical beach<br />
getaway that retains its proud history as Palm<br />
Cove’s first hotel,” he said.
Change language