QHA-Review_April_Digital
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TAB, MAX & SKY<br />
with Adam Floyd<br />
CUSTOMER CARE<br />
Thank you to everyone who dropped by the Tabcorp<br />
stand at the recent Australasian Hospitality & Gaming<br />
Expo in Brisbane to chat with our TAB, MAX & SKY<br />
team members.<br />
The opportunity to take you, our valued venue<br />
partners, through a range of upcoming enhancements<br />
across our three brands is one we relish. Your<br />
enthusiasm and feedback are very much appreciated<br />
by our team. We take everything you’ve shared with<br />
us on board as we approach the launch of some truly<br />
exciting and innovative products – more information on<br />
which we’ll be sharing in a future edition.<br />
We are also proud to announce that we’ve extended<br />
our partnership with the AHG to present the expo for<br />
a further three years. The opportunity to work side-byside<br />
with our friends across the industry to continue to<br />
bring such an incredibly exciting and vital event to life<br />
is one we certainly don’t take for granted.<br />
By the time you’re reading this, we will have launched<br />
our new TAB Compliance Program. The new<br />
program expands on the current topics of responsible<br />
gambling and AML/CTF, with a renewed focus on<br />
harm minimisation and customer care, and puts<br />
this information into simpler terms to ensure all TAB<br />
Operators have the best chance of putting what they<br />
have learned into practice. We have also introduced<br />
a new topic, focusing on the Privacy Act, Tabcorp’s<br />
Privacy Policy and why privacy matters in our retail<br />
space.<br />
Training is not only essential to ensuring that our<br />
TAB Operators continue to provide a top-notch<br />
experience for punters, but that we are providing a safe<br />
environment for our customers to interact with TAB in a<br />
retail context.<br />
TAB has also launched our very own sport and racing<br />
platform for local tipsters, aptly titled, TIP’EM.<br />
Punters can enter venue-led competitions across<br />
AFL, NRL and select horse racing events using a<br />
unique code displayed in participating pubs. If you’re<br />
interested in setting up your own competitions, please<br />
get in contact with your TAB Wagering Sales Executive.<br />
TIP’EM is completely free for venues to use.<br />
It’s also been an exciting start to the year at MAX.<br />
Our partnership with AAC Paging has been hugely<br />
successful, with further enhancements focusing on<br />
Responsible Gambling and AML already proving to be<br />
beneficial for our venue partners. This system can be<br />
used for paging across the entire venue, integrating<br />
seamlessly with multiple devices.<br />
AnalyticsHub, powered by Tableau, has also seen<br />
many enhancements and improvements which<br />
includes the integration of POS data. There are over<br />
130 customisable dashboards and reports currently<br />
available.<br />
MAX have also just signed an exclusive arrangement<br />
with QANTUM to provide our venues with greater<br />
flexibility when it comes to loyalty programs. I<br />
encourage you to have a chat with your MAX Business<br />
Partner Manager if you’re interested in learning more.<br />
<strong>QHA</strong> REVIEW | 16
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