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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
J u n e 2 0 2 3 e d i t i o n<br />
Sprawling views<br />
THE BLUE MOUNTAIN HOTEL REMAINS A PLACE TO ESCAPE AFTER 135 YEARS<br />
FEATURE:<br />
BLUE MOUNTAIN HOTEL<br />
INSIGHTS:<br />
BANANA BENDER PUB<br />
CRAFTY BUNCH:<br />
BALLISTIC & YOUR MATES
$25K<br />
WIN<br />
OR A<br />
HOLIDAY<br />
WITH THE MAROONS<br />
TO HAMILTON ISLAND *<br />
P L U S<br />
A XXXX LOAD OF MAROONS<br />
TICKETED MEMBERSHIPS AND<br />
SIGNED JERSEYS TO BE WON *<br />
PURCHASE<br />
SPECIALLY MARKED<br />
XXXX PACKS<br />
BUILD YOUR POSTCODE<br />
AND SNAP A PIC<br />
SHOWING YOUR PRIDE<br />
SCAN THE<br />
QR CODE ON<br />
CAN TO ENTER<br />
PRIDE IN YOUR ORIGIN<br />
* PROMOTION OPEN ONLY TO AUSTRALIAN RESIDENTS AGED 18 YEARS AND OVER. HELPLINE: 1800 308 388. ENDS 11:59pm AEST ON 12/7/23. LIMIT APPLIES OF ONE (1) ENTRY PER PERSON PER DAY. Aust. res. 18+ only.<br />
Promotion starts 9am AEST on 15/4/23 & ends 11:59pm AEST on 12/7/23 (“Promotional Period”). To enter, during the Promotional Period: (a) collect XXXX cans from specially marked boxes to create your postcode; (b) take a photo<br />
“demonstrating pride in your origin“ (showing the cans setting out the postcode as part of the image); and (c) visit xxxx.com.au and follow the prompts to complete the entry form and submit your photo (JPG, 16MB max). Limit 1 entry<br />
permitted per person each day. Max 1 prize/person. Promoter: Lion - Beer, Spirits & Wine Pty Ltd ABN 13 008 596 370, Level 7, 68 York St, Sydney, NSW 2000. The Promoter supports the responsible service of alcohol. See www.<br />
xxxx.com.au/prideinyourorigin for Terms and Conditions.
The Honourable Shannon Fentiman MP Attorney-General and Minister for Justice, Women and the Prevention of<br />
Domestic and Family Violence with Bernie Hogan at the Hotel Industry Reception for the Regional Sitting of Parliament<br />
FRIENDS BEFORE WE NEED THEM<br />
...A PERTINENT<br />
REMINDER TO<br />
MAKE FRIENDS<br />
BEFORE WE NEED<br />
THEM IN THE<br />
GOOD TIMES<br />
As I write this column, the Queensland Government are pondering a change to their<br />
cabinet ministers. I am not commenting on the politics of these moves, or whether they are<br />
good or bad for the future of Queensland. However, I am pleased that the <strong>QHA</strong> remains<br />
unphased by the outcome of this reshuffle. This confidence is because we operate on a<br />
principle that was drummed into me early in my career that we should make friends before<br />
we need them (and never forget your friends).<br />
Our goal is to be able to improve the circumstances for members regardless of who sits<br />
in the government office, or at least advance our point of view to members of parliament<br />
that are solidly familiar with all parts of the hotel and tourist accommodation sector. This<br />
doesn’t happen overnight – it has to be a concerted effort to get to know people across<br />
the political spectrum, whether you always agree with them or not!<br />
This is why the <strong>QHA</strong> took to opportunity to host many of the Queensland Parliament in<br />
Cairns last week and have a constant program of visits and engagements across the state<br />
to meet local, state and federal representatives. If we can understand their motivations, it<br />
can assist us in finding mutual solutions to the challenges that face our industry.<br />
In the next year, we are going to hear more and more about who will lead our state,<br />
country and local governments. I encourage every member to invite their local candidates<br />
into their venues to get to know them, particularly if you have not met them yet. These<br />
relationships are the surest way to protect our industry when governments decide to make<br />
regulation changes.<br />
As always, if members want some help in this regard we at the <strong>QHA</strong> are simply a phone<br />
call away. I am certain that most members are already engaged but it is a pertinent<br />
reminder to make friends before we need them in the good times.<br />
BERNIE HOGAN<br />
<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />
<strong>QHA</strong> REVIEW | 3
FEATURE:<br />
BLUE MOUNTAIN HOTEL<br />
q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
J u n e 2 0 2 3 e d i t i o n<br />
THE BLUE MOUNTAIN HOTEL REMAINS A PLACE TO ESCAPE AFTER 135 YEARS<br />
INSIGHTS:<br />
BANANA BENDER PUB<br />
CRAFTY BUNCH:<br />
BALLISTIC & YOUR MATES<br />
o u r c o v e r :<br />
Blue Mountain Hotel,<br />
Harlaxton<br />
Sprawling views<br />
3 EDITOR’S LETTER<br />
7 CONTRIBUTORS<br />
J u n e 2 0 2 3 e d i t i o n<br />
<strong>QHA</strong><br />
Level 14, 270 Adelaide Street<br />
Brisbane, Queensland 4000<br />
GPO Box 343<br />
Brisbane, Queensland 4001<br />
Phone: 07 3221 6999<br />
1800 177 594<br />
Fax: 07 3221 6649<br />
Web: www.qha.org.au<br />
Email: info@qha.org.au<br />
Office Hours<br />
8.30am – 5.00pm Monday to Friday<br />
President<br />
Mr Richard Deery<br />
Senior Vice President<br />
Mr Matthew Coorey<br />
Vice Presidents<br />
Mr Brad Fitzgibbons<br />
Ms Mel Tait<br />
Mr Sam Ingham-Myers<br />
Secretary/Treasurer<br />
Ms Rachel Johnson<br />
6 NEWS<br />
22 FEATURE<br />
BLUE MOUNTAIN HOTEL<br />
32 INSIGHTS<br />
BANANA BENDER<br />
46 TOP DROP<br />
48 CRAFTY BUNCH<br />
BALLISTIC BEER CO.<br />
YOUR MATES BREWING CO.<br />
62 TRADE DIRECTORY<br />
64 PARTNERS & CORPORATE MEMBERS<br />
Chief Executive and Editor<br />
Mr Bernie Hogan<br />
www.qha.org.au<br />
<strong>QHA</strong> REVIEW | 4<br />
<strong>QHA</strong> REVIEW is published by the Queensland<br />
Hotels Association ABN 54 878 166 941.<br />
All information is correct at time of going to press.<br />
The publishers cannot accept responsibility for<br />
errors in articles or advertisements, or unsolicited<br />
manuscripts, photographs or illustrations.<br />
The opinions and words of the authors do not<br />
necessarily represent those of the publisher. All<br />
rights reserved. Reproduction in part or whole is<br />
strictly prohibited without prior permission.<br />
EDITORIAL & ADVERTISING<br />
For all editorial and advertising queries:<br />
Simon Cross 0413 698 630<br />
qhareview@qha.org.au
DAMIAN STEELE<br />
<strong>QHA</strong> Deputy Chief<br />
Executive<br />
A hospitality industry<br />
professional with over<br />
30 years’ experience<br />
in liquor, gaming and<br />
operations. Damian<br />
has a strong focus<br />
on compliance and<br />
legislation.<br />
THERESE KELLY<br />
<strong>QHA</strong> Training Manager<br />
An experienced VET<br />
sector professional,<br />
Therese manages<br />
the <strong>QHA</strong> Training<br />
department and is<br />
responsible for the<br />
development and<br />
delivery of quality training<br />
for <strong>QHA</strong> members and<br />
other hospitality venues.<br />
PAUL ST JOHN-WOOD<br />
<strong>QHA</strong> Membership<br />
Officer<br />
Paul is the face of the<br />
Association to many<br />
<strong>QHA</strong> members as he<br />
travels the length and<br />
breadth of the state<br />
visiting, advising and<br />
assisting publicans.<br />
CURT SCHATZ<br />
Managing Partner,<br />
Mullins<br />
With over 30 years’<br />
experience in property,<br />
liquor and gaming law,<br />
Curt is recognised<br />
as a leader in this<br />
field. He advises pub,<br />
club, nightclub,<br />
restaurant, resort and<br />
accommodation venue<br />
owners and operators.<br />
THE HON SHANNON<br />
FENTIMAN MP<br />
Attorney-General and<br />
Minister for Justice<br />
Shannon Fentiman<br />
is the Labor member<br />
for Waterford in the<br />
Queensland Legislative<br />
Assembly. She is also<br />
the Minister for Women<br />
and the Minister for the<br />
Prevention of Domestic<br />
and Family Violence.<br />
VICTORIA THOMSON<br />
Commissioner for<br />
Office of Liquor and<br />
Gaming Regulation<br />
Queensland<br />
Victoria is responsible<br />
for the regulatory policy<br />
and strategic direction<br />
of product safety,<br />
licensing, compliance<br />
and enforcement<br />
activitiestoprotect market<br />
integrity and keep<br />
Queenslanders safe.<br />
JUDY HILL<br />
<strong>QHA</strong> Accommodation<br />
Division Manager<br />
As a professional advocate<br />
for the accommodation<br />
sector of the hotel<br />
industry, Judy advises and<br />
represents members on<br />
matters including tourism<br />
legislation, marketing<br />
strategy, risk management<br />
and airline regulation.<br />
SARAH SWAN<br />
Employment Relations<br />
Manager<br />
Sarah has a passion for<br />
employment relations and<br />
has diverse experience<br />
advising and assisting<br />
employees and employers.<br />
Sarah has particular interests<br />
in workers’ compensation<br />
matters, bullying and<br />
harassment matters and<br />
policy development.<br />
NICK BAINBRIGGE<br />
State Manager (Qld)<br />
Aristocrat<br />
Nick has a proven<br />
history in wholesale<br />
liquor, electronic gaming,<br />
and hotel and restaurant<br />
operation. He now<br />
heads up the state team<br />
for one of Australia’s<br />
leading manufacturers of<br />
gaming machines.<br />
<strong>QHA</strong> REVIEW | 5
NEWS<br />
toowoomba<br />
RACEDAY<br />
Despite the wind chill over the Toowoomba range, the<br />
<strong>QHA</strong> & Tabcorp Race Day was well attended by more<br />
than 380 members, partners and industry supporters.<br />
The day kicked off with the Tabcorp Forum where<br />
attendees heard about the innovative new products<br />
TAB have on offer, including the Bets Friends social<br />
betting product, the Tap ‘n’ Go trial for cashless<br />
payments and an update on <strong>Digital</strong> Only retail venues.<br />
As always, the <strong>QHA</strong>’s beverages partners ensured<br />
that all guests were well looked after with a variety<br />
of products available on the day thanks to Carlton &<br />
United Breweries, Lion, CUB Premium Beverages,<br />
Treasury Wine Estates, Coca-Cola Euro Pacific<br />
Partners, Diageo, Accolade Wines, Yalumba, Campari<br />
and Pernod Ricard.<br />
Freshly shucked oysters courtesy of PFD Food<br />
Services and fresh prawns were also provided thanks<br />
to Bidfood.<br />
The <strong>QHA</strong> & Tabcorp Race Day continues to grow<br />
its reputation as one of the <strong>QHA</strong>’s best attended<br />
networking events and it was great to see the level of<br />
support the event continues to receive from members<br />
throughout the state.<br />
<strong>QHA</strong> REVIEW | 6
NEWS<br />
<strong>QHA</strong> REVIEW | 7
NEWS<br />
PORT DOUGLAS<br />
FNQ HOOK<br />
& SLICE TOUR<br />
<strong>QHA</strong> REVIEW | 8<br />
More than 70 members and partners descended on Far<br />
North Queensland for the Hook & Slice Tour as part of the<br />
<strong>QHA</strong>’s scheduled visits to regional centres.<br />
The group visited member venues such as Hughie’s Wine<br />
Bar at the Mossman Hotel and Hemingways Brewery in<br />
Port Douglas as part of a tour that also included a friendly<br />
barramundi fishing competition and a golf challenge.<br />
A highlight of the trip was the informative Barramundi<br />
Farm Tour at Hook-A-Barra, where attendees learnt all<br />
about the importance of sustainable farming practices<br />
with the ultimate paddock-to-plate dining experience<br />
of enjoying freshly filleted sashimi right at the farm. The<br />
golfing crew was also treated to product launches from<br />
Southtrade International, Bidfood and Diablo Co with oncourse<br />
samples.<br />
Thank-you to Lion and Carlton & United Breweries<br />
for hosting the dinners and to Coca-Cola Europacific<br />
Partners, Diageo, Treasury Wine Estates, Brown Forman,<br />
Accolade Wines, Yalumba, Pernod-Ricard, Tanda and<br />
TAB for supporting the event.
NEWS<br />
<strong>QHA</strong> REVIEW | 9
NEWS<br />
VOICE TO<br />
PARLIAMENT<br />
<strong>QHA</strong> REVIEW | 10<br />
For just the sixth time in history, the<br />
Queensland Legislative Assembly hosted a<br />
regional sitting of Queensland Parliament, this<br />
time, in Cairns.<br />
As part of the <strong>QHA</strong>’s ongoing advocacy for<br />
its members, the association hosted a Hotel<br />
Industry Welcome to the Regional Sitting of Parliament<br />
reception at <strong>QHA</strong>-member venue Crystalbrook Riley.<br />
All Cairns regional hotel and accommodation members<br />
were invited to attend the event, which was held at the<br />
conclusion of a combined Hoteliers and GM’s Meeting.<br />
With more than 60 Members of Parliament in attendance,<br />
as well as the <strong>QHA</strong> Board Executive, this was an<br />
excellent opportunity for <strong>QHA</strong> members to engage with<br />
their local MP’s in a relaxed and informal environment,<br />
further strengthening the relationship between the <strong>QHA</strong><br />
and our government decision-makers.
NEWS<br />
<strong>QHA</strong> REVIEW | 11
NEWS<br />
KENO APP<br />
LAUNCHES IN<br />
QUEENSLAND<br />
QUEENSLAND KENO PLAYERS WILL<br />
NOW HAVE THE GAME THEY KNOW<br />
AND LOVE IN THE PALM OF THEIR<br />
HAND WITH THE LAUNCH OF THE<br />
KENO APP IN JUNE.<br />
<strong>QHA</strong> REVIEW | 12<br />
In the wake of the hugely popular launch of the<br />
Keno Live Draw online to Queenslanders, Keno has<br />
launched its Keno App in the state.<br />
The app is another technical advancement for<br />
Queensland hotels and their patrons, creating a more<br />
exciting and seamless playing experience in 2023 and<br />
beyond.<br />
Over the past ten years, technological advancements<br />
centred around convenience and ease of play have<br />
transformed how customers engage with lottery style<br />
games, and the Keno App is another significant step in<br />
enriching the customers’ journey.<br />
The Keno App delivers all the features players have<br />
come to enjoy online in the convenience of an app,<br />
with the added benefit of push notifications about<br />
jackpots as they are growing so they never miss out.<br />
Players will also be able to watch live game draws and<br />
check draw results using the app from any location in<br />
venues, giving them more freedom to move around or<br />
stay seated where they can’t see a Keno screen.<br />
“The Keno App means the game can go with your<br />
customers anywhere in your hotel,” said Paul Malek,<br />
Keno’s general manager of licensed venue operations.<br />
“Instead of only one pathway to accessing the Keno<br />
game draw, there will now be a number of ways for<br />
customers to experience the game.<br />
“They will have the ability to experience it in every part<br />
of the venue, whether that’s the bar, bistro or gaming<br />
room, allowing them to enjoy the thrill of watching the<br />
numbers come up.<br />
“While players still need to buy their Keno ticket<br />
through a terminal in their favourite venue, it’s all about<br />
enhancing the player experience in-venue and the<br />
excitement of playing by making it more convenient<br />
and seamless.”<br />
Features include push notifications and effects<br />
and separate jackpots, live draw and check results<br />
screens. Other app features will help players decide<br />
what to play, learn how to play, choose their favourite<br />
numbers, as well as view hot and cold numbers,<br />
watch trends and find a Keno venue in which to buy<br />
their ticket.<br />
“Keno has been providing Queensland hotels with a<br />
valuable entertainment offering for more than 25 years,<br />
giving customers the chance to win life-changing,<br />
multi-million-dollar jackpots and instant-enriching cash<br />
prizes every few minutes,” said Mr Malek.<br />
“We are excited to be launching the app in Queensland<br />
to continue the growth of the game and the app takes<br />
us one step closer to the digital age of Keno in the<br />
state.”<br />
Point of Sale marketing materials will be available on<br />
Keno Connect and include digital assets and printed<br />
materials to encourage players to download the app<br />
and play in your venue.<br />
To find out more about the Keno App and how Keno<br />
can support your hotel in 2023, contact your Keno<br />
sales executive today.
NEWS<br />
BACK IN THE SADDLE<br />
POWER’S BEER RETURNED TO BEING POURED AT SUNCORP STADIUM LAST WEEKEND AT THE NRL MAGIC ROUND –<br />
A LANDMARK MOMENT FOR THIS QUEENSLAND ICON RETURNING TO THE PLACE WHERE IT ALL BEGAN.<br />
To celebrate, CUB built a two-story pop-up ‘Power’s<br />
Pub’ outside the stadium, which was open to everyone<br />
and hosted a purpose-built ‘Power’s Deck’ inside the<br />
stadium.<br />
Key players from the hotel and pub industry were<br />
invited on Friday night as guests of CUB, with Bernard<br />
Power as their special guest. It must have been quite<br />
the déjà vu moment for Mr Power with the Brisbane<br />
Broncos beating the Manly Warringah Sea Eagles on<br />
Friday night, as this was very close to a replay of the<br />
match that started it all 35 years ago.<br />
It was 1988 when the Broncos joined the Sydney<br />
Football competition (the NSWRL) and upset the<br />
applecart by defeating 1987 Premier Manly 44 - 19 in<br />
the season opener at Lang Park. One thing is for sure,<br />
the Power’s beers were flowing on Friday night as the<br />
Broncos overpowered Manly 32 - 6.<br />
Bernard is an integral part of the Broncos backstory,<br />
and it is Brisbane folklore that the four businessmen<br />
behind the team were wondering if their pockets were<br />
deep enough to get their show on the road when<br />
they were introduced to this local bloke behind a new<br />
brewing company.<br />
The rest is history as publican and passionate rugby<br />
league supporter, Bernard Power, promised the<br />
Broncos a million dollars a year for three years, which<br />
meant that the Brisbane Broncos were the receiver of<br />
the greatest ever sponsorship in Australian sport at the<br />
time.<br />
Bernard was also the bravest beer businessman this<br />
state may have ever seen as he agreed to give that<br />
huge amount of money to a footy team that had never<br />
even played a game. When the Broncos ran out onto<br />
the hallowed turf in the Power’s jersey and defeated<br />
the premiership team, they became the heroes of<br />
Queensland sport, and Power’s beer became a local<br />
legend.<br />
<strong>QHA</strong> REVIEW | 13
NEWS<br />
BUBBLY AND BUSTLING<br />
AUSTRALIA’S BIGGEST AND MOST BELOVED<br />
BEER FESTIVAL, THE GREAT AUSTRALASIAN BEER<br />
SPEC’TAP’ULAR (GABS), RETURNS TO BRISBANE.<br />
<strong>QHA</strong> REVIEW | 14<br />
The GABS Craft Beer Festival is making its way to<br />
Queensland and brewing up something special on 10<br />
<strong>June</strong> at the Brisbane Convention & Exhibition Centre.<br />
This year, the centrepiece of the GABS events are<br />
120 new speciality brews from 120 different breweries<br />
across Australia, New Zealand, UK and USA. Each keg<br />
will contain new, quirky and never before seen brews<br />
made especially for the festival that are just waiting to<br />
be tapped for the first time.<br />
Some wacky honourable mentions include the Dad<br />
and Dave’s Brewing Boba Beer, Woolshed Brewery<br />
and Vili’s Family Bakery Meat Pint, Atomic Vovo Whip<br />
Sour and Dunkin’ Donuts Imperial Jam Donut Golden<br />
Ale.<br />
One of America’s best and most influential<br />
independent craft breweries, Sierra Nevada, is also<br />
attending the GABS festival this year and bringing with<br />
them an exclusive beer brewed just for the event – the<br />
No Place Like Aus IPA.<br />
Along with a myriad<br />
of craft beers to try,<br />
guests will be able to<br />
meet and share stories with a cracking line up of some<br />
of the best brewers while exploring the event’s street<br />
food, entertainment, silent disco, beer education, fun<br />
games and so much more.<br />
The festival is extended this year and will be hosted<br />
across two five and a half hour sessions, with the<br />
first starting at 11:00am and the second starting at<br />
6:00pm. While beer may be the star of the show,<br />
GABS is planning to offer debuts from Archie Rose,<br />
Monkey Shoulder Whisky and Yellow Tail Wines along<br />
with some seltzers, ciders and non-alcoholic options<br />
to ensure all palates are catered for.<br />
For those interested in the GABS Craft Beer Festival,<br />
tickets and event information can be found at<br />
gabsfestival.com.
NEWS<br />
TRAILBLAZER<br />
FOLLOWING THE EXCITING NEWS THAT SIERRA NEVADA WILL BE A GUEST AT THE GABS FESTIVAL THIS<br />
YEAR, WE DECIDED TO DELVE INTO THE AMERICAN PREMIER CRAFT BREWER WHOSE PIONEERING<br />
SPIRIT CHANGED THE INDUSTRY.<br />
<strong>QHA</strong> REVIEW | 16<br />
Driven by innovation and curiosity, Sierra Nevada is<br />
known for sparking a true craft beer revolution across<br />
the globe and for doing things just a little differently.<br />
Just two years ago the brewery successfully launched<br />
a keg of their Big Little Thing IPA 134 metres, breaking<br />
the Guinness World Record for the greatest distance a<br />
20kg projectile has been thrown by a trebuchet – but<br />
their legacy certainly goes beyond that.<br />
The brewery’s story started in 1969, when founder Ken<br />
Grossman made a habit of chasing his curiosity by<br />
tinkering with covert science projects in his backyard<br />
and setting the stage for his homebrewing passion.<br />
Fascinated by the alchemy of fermentation, Ken<br />
bought his first homebrewing kit (and hid it from his<br />
mum) when he was a teenager.<br />
In 1976 Ken opened The Home Brew Shop in Chico,<br />
California and slowly played with more risky, hopforward<br />
flavours at a time when the world’s craft beer<br />
industry wasn’t known for taking chances.<br />
When he finally started a brewery, Ken scoured<br />
salvage yards and defunct dairies to find the tanks,<br />
pipes and valves he needed to hand-build Sierra<br />
Nevada’s original brewhouse. In 1980, he put his first<br />
batch of craft beer to the test – a heady stout that was<br />
a 13-hour labour of love.<br />
In a bold move, Ken later took a chance on a new<br />
U.S.-grown hop, Cascade, known for its strong pine<br />
and citrus flavours. This resulted in Sierra Nevada’s<br />
signature pale ale which jumpstarted their brewing<br />
legacy and inspired thousands of breweries to come.
Still proudly ‘family owned, operated and<br />
argued over’, Sierra Nevada now has two<br />
breweries – the Mills River Taproom and the<br />
Chico Taproom. In addition to their Little<br />
Things, hard kombucha and non-alcoholic<br />
releases, their core range of brews also<br />
include their pale ale, Torpedo Extra IPA and<br />
Atomic Torpedo Imperial IPA.<br />
Sierra Nevada is also well-known for their<br />
high quality yet low impact brewing methods<br />
that paved the way for sustainable efforts in<br />
the industry. Instead of using shortcuts to<br />
produce their beer, the company has invested<br />
in the largest solar array in craft history,<br />
diverting 99.8% of their solid waste from the<br />
landfill and building the first LEED platinum<br />
production brewery in the U.S.<br />
For 54 years the brewery has been eager<br />
to innovate and diversify the world of craft<br />
brewing. One thing is for sure – Sierra<br />
Nevada’s specially-brewed ‘No Place Like Aus<br />
IPA’ starring in this year’s GABS Festival is<br />
certainly looking to live up to all of the hype.
GAMING with Nick Bainbrigge<br />
A MIX OF GAMES<br />
ARISTOCRAT HAS BEEN DELIVERING EXCEPTIONAL GAMES TO PLAYERS THROUGHOUT QUEENSLAND FOR MANY<br />
YEARS WITH A FOCUS ON DEVELOPING A WIDE RANGE OF GAMES THAT CATER TO THE NEEDS OF HOTELS OF ALL<br />
SIZES WITH DIFFERING PLAYER DEMOGRAPHICS.<br />
<strong>QHA</strong> REVIEW | 18<br />
This still rings true, as shown by their strong line-up of<br />
innovative games that can be mixed and matched to<br />
suit your hotel and players. Aristocrat already has great<br />
games with stellar performance, such as:<br />
• Cash Express Luxury Line — this train-themed<br />
golden beauty has been steaming ahead with solid<br />
average daily turnover for months now<br />
• Dollar Storm — undoubtably a player favourite in<br />
the Queensland market, the two new additions to<br />
the Dollar Storm game family, Aussie Boomer and<br />
Fight for Troy, are continuing to engage players and<br />
continue the strong performance<br />
They also have more new games coming to help keep<br />
your gaming floor up-to-date with the latest in gaming<br />
innovation and game play mechanics.<br />
One that is expected to make a big splash is Aqua<br />
Kingdom, which offers a new spin on Choy’s Kingdom<br />
with its new Mega Hold and Spin feature. Aqua<br />
Kingdom is great for higher denomination play, as it<br />
can deliver twice the wins of the Super feature.<br />
There are four different games in the family, with the<br />
first two games landing in hotels this month.<br />
Next up they have Wild Rumble, which should make<br />
some noise on gaming floor across the Sunshine<br />
State. Wild Rumble has Grand Star in its DNA and it’s<br />
great for players looking for bells and whistles! With its<br />
frequently hitting 5-of-a-kind feature, there is no Hold<br />
and Spin mechanic and no free games, meaning more<br />
goes into the features which can trigger more often.<br />
They’ve also added bigger Cash on Reels and more<br />
multipliers.<br />
Additionally, if you need to update your floor with<br />
new machines and games, or have limited gaming<br />
licenses, consider moving out your old classics for<br />
Players Choice Hits. This multi-game package includes<br />
six great games and, most importantly, it’s the first<br />
time Grand Star has been available as a Standalone<br />
Progressive.<br />
Find out how you can maximise our mix of games to<br />
match your requirements. Talk to your local Aristocrat<br />
representative today.
NEWS<br />
POSTCODE PRIDE<br />
THE LIMITED-EDITION RELEASE OF THE XXXX GOLD PRIDE IN YOUR ORIGIN TINNIES HAS QUEENSLANDERS<br />
SHOWING OFF THEIR LOCAL COMMUNITY SPIRIT AHEAD OF THE STATE OF ORIGIN SEASON.<br />
The specially marked XXXX cans streaming from the<br />
iconic Castlemaine Perkins brewery in Milton are each<br />
marked with one large, retro-inspired number from 0<br />
to 9 – meaning a collection of four can be arranged to<br />
create one of Queensland’s 447 postcodes.<br />
Chris Allan, head of marketing for core beer at<br />
Lion, the parent company of XXXX, said the unique<br />
design is about honouring XXXX’s rich Queensland<br />
roots, celebrating the brand’s heritage and wider<br />
Queensland community and of course championing<br />
their hometown heroes, the Queensland Maroons.<br />
“XXXX has a proud 145-year history of supporting<br />
Queenslanders, and our new Pride In Your Origin cans<br />
are a genuine way to spark pride within communities<br />
across the Sunshine State.<br />
“Our Pride In Your Origin cans are a way of<br />
enabling all consumers to celebrate the towns and<br />
communities that they are a part of. It allows all footy<br />
fans to showcase their community pride when they<br />
come together in living rooms, footy clubhouses and<br />
local pubs to support the Maroons in the annual battle<br />
for state pride,” he said.<br />
The release is a celebration of the brewery’s<br />
partnership with the Queensland Maroons and brings<br />
further enthusiasm to the already hyped 2023 Ampol<br />
State of Origin Series, which is kicking off with Game<br />
1 on Wednesday, 31 May at Adelaide Oval.<br />
General manager of commercial and consumer<br />
engagement at Queensland Rugby League, Anthony<br />
Ireland-Jones, said the Maroons are extremely proud<br />
of the communities that helped get them to where<br />
they are now.<br />
“I look forward to seeing Queenslanders from all over<br />
the state sharing their pride in their postcode with the<br />
XXXX collectible cans in hand as they enjoy the games<br />
this year,” he said.<br />
The numbered tinnies are sure to be a hit not<br />
just with footy fans, but also avid collectors. The<br />
Castlemaine Perkins brand has easily one the most<br />
bustling collectors communities in the state due to<br />
its abundance of historical merchandise, passionate<br />
fanbase and ties with the State of Origin Maroons.<br />
Queensland Maroons lock, Patrick Carrigan, said<br />
growing up in Brisbane, it was his dream to represent<br />
his state in the Maroon jersey.<br />
“When I step out onto the field, I’m stepping out for<br />
everyone from my hometown of Holland Park and for<br />
our loyal Queensland supporters. The new XXXX cans<br />
are a great way for Queenslanders to share our pride.<br />
Cheers to the mighty Maroons!” he said.<br />
<strong>QHA</strong> REVIEW | 19
NEWS<br />
DRINK RESPONSIBLY<br />
NEW REGIONAL QUEENSLAND INITIATIVES TO PROMOTE MODERATION, RESPECT<br />
AND RESPONSIBILITY IN PUBS, BARS AND BOTTLE SHOPS.<br />
<strong>QHA</strong> REVIEW | 20<br />
DrinkWise and the <strong>QHA</strong> are launching a new initiative<br />
to remind Queenslanders who choose to purchase<br />
and drink alcohol about the importance of moderating<br />
their alcohol consumption, always being respectful<br />
towards others and knowing that support services are<br />
there to provide help and advice if needed.<br />
DrinkWise chief executive officer, Simon Strahan, said<br />
the latest Australian Government statistics confirm that<br />
Australians are continuing to make healthier and safer<br />
decisions with respect to their alcohol consumption.<br />
“Over the past 15 years we have seen drinking<br />
habits change substantially, with less drinking at<br />
risky levels and many reporting that they have cut<br />
back on their consumption**. Of course, while the<br />
majority of Australians are choosing to drink within<br />
the recommended government guidelines, there are<br />
still some who are drinking at risky levels, engaging in<br />
anti-social behaviour or turning to alcohol as a coping<br />
strategy, which is why we’re increasing our efforts in<br />
Queensland,” he said.<br />
This initiative expands upon DrinkWise’s education<br />
efforts in Queensland, which increased after the<br />
organisation’s research revealed Queenslanders (34%)*<br />
are significantly more likely to be drinking alcohol at<br />
risky levels when compared with the nation’s average<br />
(28%)*.<br />
Risky drinkers are classified as people who consume<br />
10 or more standard drinks a week, or more than four<br />
standard drinks during a day.<br />
Senior Sergeant of Queensland Police Gary Hunter<br />
said The DrinkWise messaging is really important<br />
to educate the wider community about drinking in<br />
moderation and being respectful to those they live with<br />
and the wider community at all times.<br />
“The resources remind our community about expected<br />
behaviour in our licensed venues and encourage them<br />
to reach out for help if they or someone they know<br />
needs support managing their alcohol consumption,”<br />
he said.
NEWS<br />
In conjunction with Queensland Police, member for<br />
Cairns and assistant minister for Tourism Industry<br />
Development Mr Michael Healy, mayor of Cairns Cr<br />
Bob Manning OAM, <strong>QHA</strong>, Clubs Queensland and the<br />
North Queensland Cowboys, the DrinkWise initiative<br />
aims to clearly set expectations around acceptable<br />
behaviour in licensed venues. It also reinforces that if<br />
people are having trouble managing their consumption<br />
or behaviour, asking for help is okay, with the support<br />
of services including, Lives Lived Well, ReachOut,<br />
13YARN, 1800RESPECT, DVConnect and Men’s<br />
Referral Service available to offer advice and support.<br />
Member for Cairns and assistant minister for tourism<br />
industry development, Mr Michael Healy, said the<br />
collaboration with police, industry, community and<br />
government will help to promote a great experience<br />
for patrons as well as reinforcing expectations around<br />
individual responsibility when entering our pubs, bars<br />
and bottle shops in regional Queensland.<br />
“This is an important initiative that will also help set<br />
expectations for the 2.8 million visitors from across the<br />
globe who holiday here each year with us,” he said.<br />
Moderation, respect and responsibility themed<br />
posters, coasters, and digital assets will be displayed<br />
in 24 pubs, bars and bottle shops throughout central<br />
Cairns from today. Moderation, mental health and<br />
support service social media messaging will also<br />
be tailored for adult audiences in the Cairns area,<br />
including specific moderation and mental health<br />
messaging directed towards young adults.<br />
Mayor of Cairns, Cr Bob Manning, said education is<br />
important, and this whole-of-community approach is a<br />
great step in the right direction.<br />
“These DrinkWise materials will serve as consistent<br />
reminders to those customers who choose to drink,<br />
to do so responsibly and to socialise in a respectful<br />
manner. They also remind customers that if they or<br />
someone they know need help and support managing<br />
alcohol consumption there are some great support<br />
services available and that asking for help is a sign of<br />
strength,” he said.<br />
The initiative will also be expanded to the 49 licensed<br />
venues (93 including bottle shops) across the broader<br />
Cairns, Mount Isa and Townsville areas in regional<br />
Queensland as well as Clubs Queensland venues<br />
across the state in the coming weeks.<br />
<strong>QHA</strong> Chief Executive, Bernie Hogan, said <strong>QHA</strong> is<br />
proud to support this initiative to remind patrons that<br />
having a great experience at licensed venues means<br />
respecting those around you and consuming in<br />
moderation if drinking alcohol.<br />
“It is important that <strong>QHA</strong> are helping promote<br />
messages that encourage conversations about<br />
mental health, with pubs integral to our regional<br />
Queensland communities. We want to ensure that<br />
as our customers come together at licensed venues,<br />
to socialise, have a meal, catch up with friends and<br />
family, they have a great time and they also use these<br />
opportunities to talk about local issues and support<br />
each other,” he said.<br />
To find out more about this initiative or the work<br />
DrinkWise is doing as part of its efforts to create a<br />
safer and healthier drinking culture in Australia please<br />
visit www.drinkwise.org.au.<br />
* Source: August 2021, DrinkWise Attitudinal<br />
and Behavioural Research.<br />
** Source: AIHW, National Drug Strategy<br />
Household Survey Report 2019.<br />
<strong>QHA</strong> REVIEW | 21
FEATURE<br />
A VISTA TO<br />
REMEMBER<br />
<strong>QHA</strong> REVIEW | 22<br />
NAMED AFTER ITS TRANQUIL ATMOSPHERE AND SPRAWLING VIEWS<br />
OF THE LOCKYER VALLEY, THE BLUE MOUNTAIN HOTEL REMAINS A<br />
PLACE TO ESCAPE FROM THE BUSTLE OF EVERY DAY AFTER 135 YEARS.
FEATURE<br />
<strong>QHA</strong> REVIEW | 23
FEATURE<br />
Settled on top of the countryside town of Harlaxton,<br />
north of Toowoomba, the heritage-listed pub is<br />
thriving more than ever after a recent renovation.<br />
The history of the pub dates all the way back to<br />
1888 when it was built on Mt Kynoch to service<br />
railway workers. After the original building burnt<br />
down in 1899, a new hotel was rebuilt on its current<br />
site in 1902 with a vision for it to be an escape from<br />
the heat of Toowoomba city.<br />
Blue Mountain Hotel was initially nicknamed the<br />
Queensland Health Resort and boasted six hotel<br />
rooms, a kitchen and amenities. Back in those days<br />
a stay would cost two pounds and two shillings per<br />
week and eight shillings a night.<br />
In 1931, publican Thomas Burke wanted the hotel to<br />
have a name reflecting the serene atmosphere of the<br />
hotel and its iconic view of the countryside below,<br />
and so it was renamed the Blue Mountain Hotel.<br />
While the pub no longer calls themselves a health<br />
resort (and takes pride in their fully stocked and<br />
modernised bar) it’s wonderful views overlooking the<br />
rolling hills of the Darling Downs region is enough to<br />
make anyone feel truly relaxed.<br />
Venue manager of Blue Mountain Hotel, Andy<br />
Hinton, said while photos certainly showcase the<br />
pub’s setting to a certain extent, you have to see the<br />
view in person to really appreciate it.<br />
“Our pub is situated in a beautiful location, and the<br />
building is also just wonderful too. Over the years it<br />
has maintained its heritage style complete with its<br />
original, local Toowoomba brickwork.
FEATURE<br />
“The venue caters for all and especially families that<br />
want to relax and let their kids play on the spacious<br />
lawn area. We value our family customers a lot and<br />
so we hold a family fun day every year on the pub’s<br />
birthday.<br />
“The pub’s location, building and large grassy spaces<br />
all come together to make it the perfect place for<br />
functions and event spaces. It is a place you can book<br />
for any occasion, whether it be a birthday, wedding,<br />
engagement, baby shower or anything else,” he said.<br />
In 2009 one of Australia’s market leaders in hospitality,<br />
the ALH Group, purchased the pub and have operated<br />
it ever since. Six years in the making, carefully curated<br />
renovations on the heritage building finally began in<br />
November 2021 and were completed in October<br />
2022.<br />
Andy said the renovation was a long-winded process<br />
given its heritage, but they are delighted to have kept<br />
its rich history and brought it into the future.<br />
“The renovation allowed us to build a new sports bar in<br />
the location of the drive through bottle shop, improve<br />
the gaming room and upgrade the facilities for the<br />
bistro and amenities.<br />
“The inspiration behind the renovation was to make the<br />
hotel more appealing to our transit customers, making<br />
it a destination complete with an amazing view. With<br />
that and the hotel’s rich history in mind, Cayas + Ward<br />
Architects preserved many features such as fireplaces<br />
and exposed brickwork to keep the pub connected to<br />
its roots.
FEATURE<br />
<strong>QHA</strong> REVIEW | 26<br />
“The total build cost was in excess of $4 million<br />
dollars. The upstairs accommodation, which the hotel<br />
unfortunately no longer uses, was not given an update<br />
but it’s still got snippets of its rich history. We regularly<br />
show our visitors the old rooms and give them a feel<br />
for what it was like in the 1900’s,” he said.<br />
The Blue Mountain Hotel boasts a sports bar, 35<br />
gaming machines, a bistro and a lawn area with<br />
picnic tables and an undercover deck for functions or<br />
casual outside dining. The bistro’s menu is comprised<br />
of traditional pub food with additional smoked meat<br />
options and platters to share which are all best<br />
enjoyed while soaking in the pub’s iconic view.<br />
Since 1888 the venue has remained a favourite<br />
meeting place with the locals and an important part<br />
of the community. Andy said The Blue Mountain Hotel<br />
currently has four sponsor clubs involved with the<br />
pub – Coolaroo AFL, Brothers Rugby League, Rangers<br />
Baseball and Thunder Soccer Club.<br />
“We are involved in supporting them with sponsorship<br />
through the year and also giving them the use of our<br />
venue for their meetings and events.<br />
“We also partner with various charities throughout the<br />
year. Notably in 2022 we raised funds for the neonatal<br />
ward through the Toowoomba Hospital Foundation on<br />
our first opening weekend after the renovation.<br />
“We also recently engaged a local artist, Anne<br />
O’Sullivan. She painted our wonderful view to<br />
showcase in our gaming room. She also painted<br />
another abstract piece in the sports bar,” he said.<br />
No matter the occasion, the Blue Mountain Hotel<br />
certainly offers a unique, fresh experience with a<br />
setting like no other. When asked about what is next<br />
for the venue, Andy fondly said the future is definitely<br />
bright for the old pub.<br />
“The renovation has brought an increase in trade that<br />
sees us being able to hire more staff and increase<br />
employment in the local area. We are also looking<br />
to plan more festival type events and live touring<br />
entertainment, but this is in the infancy of planning so<br />
watch this space.<br />
“If you haven’t been to Toowoomba, please pop in and<br />
visit on the way through. Our pub’s feel has completely<br />
changed, and you will be pleasantly surprised with its<br />
new look and improved vibe,” Andy said.
ATTORNEY-GENERAL<br />
The Honourable Shannon Fentiman MP<br />
VENUE SAFETY INITIATIVES FUNDED<br />
BY THE INVESTING IN WOMEN GRANTS<br />
The Palaszczuk Government is firm in its commitment<br />
to ensuring all women feel safe and respected in our<br />
hospitality and live music venues. One of the ways<br />
we’re helping Queenslanders feel safer is through our<br />
Investing in Queensland Women grant program.<br />
It’s fantastic to see that one of the grant recipients,<br />
QMusic, used their funding to roll out their Concert<br />
Care initiative in partnership with Griffith University’s<br />
MATE Bystander program.<br />
We know that to make our live music venues safer,<br />
we need to change behaviours and attitudes towards<br />
gender and sexuality. Concert Care is a new social<br />
code that clearly explains behaviour that is or isn’t ok<br />
at live events.<br />
They have a range of resources with messages such<br />
as ‘Clothing isn’t Consent’ and ‘Groping is for Gronks’.<br />
I would encourage <strong>QHA</strong> members who host live music<br />
events in their hotels to consider reaching out to<br />
QMusic to access some of these resources.<br />
MATE Bystander also works with venue staff to provide<br />
training on bystander intervention – this is an option<br />
available for <strong>QHA</strong> <strong>Review</strong> members who are interested<br />
in training for their staff.<br />
In addition to the work with QMusic, MATE Bystander<br />
has partnered with government and Telstra to develop<br />
the Be there app. This app gives users the tools they<br />
need to be an effective bystander by offering advice<br />
on how to safely intervene if they believe someone is<br />
at risk or experiencing domestic and family violence<br />
(DFV).<br />
This app is not only useful for our community, but it<br />
can be a handy tool for your staff if they suspect a<br />
patron or another staff member might be experiencing<br />
DFV.<br />
We all have a role to play in keeping our communities<br />
safe and inclusive and I encourage you all to make use<br />
of these resources.<br />
If you’d like more information about the Concert Care<br />
initiative, staff training or to receive these resources,<br />
please email QMusic at safety@qmusic.com.au.<br />
You can download the Be there app for free from the<br />
app store or Google play store.<br />
<strong>QHA</strong> REVIEW | 28
Victoria Thomson OLGR<br />
PREPARING FOR MAJOR<br />
SPORTING EVENTS<br />
<strong>June</strong> and July will bring two key sporting events<br />
to Brisbane with the State of Origin being held at<br />
Suncorp Stadium in <strong>June</strong>, and several of the FIFA<br />
Women’s World Cup matches being held at Brisbane<br />
Stadium in July.<br />
Licensees are encouraged to lodge their extended<br />
hours trading permit applications for these events now<br />
as these applications must be received by the Office of<br />
Liquor and Gaming Regulation (OLGR) at least 21 days<br />
before the event.<br />
Hotels are entitled to four permits in any 12-month<br />
period for trading between 7am and 10am and six<br />
permits in a calendar year for trading between 12<br />
midnight and 5am. Please refer to the Business<br />
Queensland website for more information regarding<br />
lodgement and eligibility requirements prior to<br />
preparing an application.<br />
These events will attract more patrons to hotels<br />
which can lead to an increase in alcohol related<br />
harms. All hotel staff should familiarise themselves<br />
with their hotel’s Responsible Service of Alcohol<br />
(RSA) procedures to minimise the risk of harm to their<br />
patrons.<br />
Large events can also mean larger crowds. If you<br />
are expecting a larger crowd, consider how you are<br />
managing your patrons’ safety including the number<br />
of crowd controllers you employ during these sporting<br />
events.<br />
Another aspect of venue management to consider<br />
is noise levels. There are several ways licensees can<br />
minimise noise disturbance, including:<br />
• closing doors/windows<br />
• adjusting the location and direction of speakers<br />
• regularly monitoring noise from outside your venue<br />
so you understand where/how noise travels from<br />
your venue<br />
• controlling patron noise - you may wish to ask your<br />
patrons to wait inside while they wait for their ride to<br />
reduce the noise.<br />
OLGR has a range of resources on the Business<br />
Queensland website which can assist you with these<br />
matters.<br />
<strong>QHA</strong> REVIEW | 29
LEGAL MATTERS with Curt Schatz<br />
OFF-SITE CATERING SERVICES<br />
<strong>QHA</strong> REVIEW | 30<br />
It is possible for hotels to earn very good money by<br />
providing catering services away from its primary<br />
licensed venue, and you may be considering the<br />
provision of catering off-site to financially boost your<br />
hotel business and expand its range of services.<br />
The type of catering you may be able to provide will<br />
depend on the licences or permits you hold for your<br />
business.<br />
Food catering<br />
Generally, if your business operations include the<br />
preparation or handling of unpackaged food for retail<br />
sale, you will require a food licence in order to sell<br />
that food for human consumption. Hotel businesses<br />
will often involve the provision of food for on-site or<br />
takeaway consumption and will require this food<br />
licence in order to sell food.<br />
The type of food licence you require will depend on<br />
your business and the premises that requires the food<br />
licence. Usually for hotel owners, the food licence they<br />
would be seeking to obtain is for their fixed premises<br />
(hotel site). Generally, with a food licence you will also<br />
be able to provide food catering services both onsite<br />
and offsite.<br />
Catering with liquor<br />
Where you intend to provide catering services for an<br />
event or private function with the provision of liquor,<br />
you will need to first ensure that your licence has<br />
an endorsement to cater off-site. You may apply for<br />
this endorsement to your liquor licence by way of<br />
an application to the Office of Liquor and Gaming<br />
Regulation (OLGR).<br />
The following licence types may be eligible for an<br />
endorsement to cater off-site:<br />
• subsidiary on-premises licence<br />
• subsidiary off-premises licence (caterers only)<br />
• commercial hotel licence<br />
• nightclub licence<br />
The endorsement will allow you to provide catering<br />
services off-site from the main licensed premises for<br />
events that are organised by other people. However,<br />
you can only provide such catering services away from<br />
your licensed premises where you are also providing<br />
food catering. Accordingly, whilst you may be able<br />
to provide food catering off-site without liquor, you<br />
cannot provide catering off-site for liquor without<br />
also providing food catering or ensuring that food is<br />
otherwise being provided.<br />
Further permits<br />
Upon the OLGR granting the endorsement for catering<br />
off-site on your liquor licence, you will not require<br />
any further permissions or permits from the OLGR to<br />
provide off-site catering for private functions such as<br />
birthdays, weddings or parties. However, if you intend<br />
to provide off-site catering services for a public event<br />
such as a festival or sporting event, you will need to<br />
obtain a commercial public event permit from the<br />
OLGR.<br />
As discussed in our previous article regarding<br />
commercial public event permits, if you require the<br />
endorsement for catering off-site in order to cater for a<br />
public event, an application for the endorsement can<br />
be made along with the application for a commercial<br />
public event permit.<br />
If you are considering an expansion to your business<br />
services for catering off-site and you require assistance<br />
with the application process, please do not hesitate to<br />
contact me on 07 3224 0230.
A<br />
precinct.
<strong>QHA</strong> REVIEW | 32<br />
INSIGHTS
INSIGHTS<br />
AROUND THE BEND<br />
WHEN YOU’RE IN A PUB AS WACKY AS THE<br />
BANANA BENDER PUB, LETTING GO, HAVING<br />
A LAUGH AND SAVOURING THE EXPERIENCE<br />
COMES NATURALLY.<br />
From when you see the venue’s grand and<br />
colourful silhouette on the Bruce Highway to<br />
when you step inside its eccentric interior, it’s<br />
quite difficult not to smile at the Aussie icon that<br />
is the Banana Bender Pub. With 33 years of rich<br />
history, the building which was formerly known as<br />
the Ettamogah Pub stands tall alongside Aussie<br />
World theme park, both of which opened in 1989.<br />
Four years ago, the pub underwent a modern<br />
transformation to unveil a vibrant, unique and<br />
tropical look, with the venue now having three<br />
levels and a massive wrap-around deck. General<br />
Manager of Aussie World, Jenny Howell, said<br />
since 2019, the pub has had a focus on being a<br />
happy, energetic place for people to experience<br />
and enjoy.<br />
<strong>QHA</strong> REVIEW | 33
INSIGHTS<br />
“The Banana Bender Pub has its roots in the<br />
great state of Queensland that makes it home to a<br />
certain type of person. We reckon it’s the endless<br />
sunshine, rich soil and plentiful sea that breeds<br />
larrikins and true-blue mates.<br />
“Banana Benders was originally a nickname made<br />
to mock Queensland’s relaxed way of life, but we<br />
have embraced it. It goes perfectly with our gritty<br />
sense of humour and penchant for not taking life<br />
too seriously – Queenslanders tell it like it is.<br />
“Our logo illustrates two plantation workers<br />
bending a banana, which is a nod to the quirkiness,<br />
humour, authenticity, colour, character and taste<br />
of Queensland that the pub welcomes visitors to<br />
experience,” she said.<br />
The pub is undoubtedly proud of its identity and<br />
theme, which makes entering through its doors<br />
an experience in itself. On each level of the<br />
venue there are hundreds of exciting and unique<br />
decorations including a surfing koala and kangaroo,<br />
a giant feature wall in the shape of a wave, a ceiling<br />
laden with vines and native Australian birds, a wall<br />
of music records, colourful stained-glass windows<br />
and a giant snake wrapped around a palm tree.<br />
Scattered throughout the venue are also private<br />
function rooms, each with their own theme<br />
showcasing the recognisable elements of Australia<br />
including the beach, the tropics and more. The<br />
pub’s hearty dose of cheekiness and explosive<br />
colour from floor to ceiling certainly makes sense,<br />
as Jenny said the venue pays homage to the<br />
eccentric stories that make Queensland great.<br />
“It’s a quintessential Queensland pub experience<br />
served with a quirky twist because you’ll find a<br />
new story or character around every turn lined with<br />
memorabilia.<br />
“This pub really knows how to party and offers<br />
something for the kids, 21st birthday parties,<br />
engagements, weddings or that work event you<br />
want the team to remember,” she said.<br />
Along with its Aussie charm, the pub<br />
also embraces classic and delicious pub<br />
offerings (including their claim to fame, the<br />
Parmigiana’O’rama) in addition to cold brews and<br />
cocktails in the venue’s bar – The Den. Live music<br />
and entertainment can also be enjoyed in The<br />
Shed and laughs shared in the pub’s very own beer<br />
garden.
INSIGHTS<br />
“IT’S A QUINTESSENTIAL<br />
QUEENSLAND PUB<br />
EXPERIENCE SERVED WITH<br />
A QUIRKY TWIST BECAUSE<br />
YOU’LL FIND A NEW STORY<br />
OR CHARACTER AROUND<br />
EVERY TURN LINED WITH<br />
MEMORABILIA...<br />
<strong>QHA</strong> REVIEW | 35
INSIGHTS<br />
<strong>QHA</strong> REVIEW | 36<br />
Jenny said along with overall touch-ups and<br />
improvements, the Banana Bender Pub has recently<br />
introduced a specialised menu in partnership with<br />
Rawganix Farm – a boutique farm growing organic<br />
beef, lamb and pork products free of artificial<br />
hormones and antibiotics in the small rural town of<br />
Tansey in Gympie.<br />
“We are committed to providing our diners with the<br />
finest locally sourced ingredients, so it has been<br />
a great pleasure to partner with the farm to serve<br />
the most delicious meat dishes you’ll taste on the<br />
Sunshine Coast.<br />
“Animals at the farm are nurtured in a green<br />
environment, fed in fresh pastures and provided<br />
with natural minerals and vitamins to promote their<br />
wellness. Every effort is made to maintain their<br />
optimal health, as happy and healthy animals taste<br />
better and are kinder to the planet.<br />
“Locally sourcing naturally farmed and organic meats<br />
while ensuring the least possible kilometres from<br />
paddock to plate allows our chefs to work with the<br />
freshest ingredients to prepare the most outstanding<br />
beef, lamb and pork dishes for everyone to savour,”<br />
she said.<br />
The chefs at the Banana Bender Pub present two<br />
special menus each week featuring Rawganix Farm<br />
meats. Homegrown on the Sunshine Coast, the local<br />
produce is used both in western inspired delicacies<br />
and other dishes with Asian influences in the pub’s<br />
restaurant – Mango’s Bar and Grill. Jenny said awardwinning<br />
executive chef Robert Cauilan leads their<br />
team of international chefs.<br />
“Their cooking adds an innovative twist to a standard<br />
pub menu with seasonal ingredients creating delicious<br />
dishes with a focus on sourcing fresh, local produce.<br />
“They really have an innovative approach to cooking<br />
and take Aussie’s favourite pub food to a new level.<br />
Chef Cauilan is passionate about creating new and<br />
exciting dishes that reflect the local flavours and<br />
seasonality of the area,” she said.
INSIGHTS<br />
“WE ARE COMMITTED TO PROVIDING OUR DINERS WITH THE FINEST LOCALLY SOURCED<br />
INGREDIENTS, SO IT HAS BEEN A GREAT PLEASURE TO PARTNER WITH RAWGANIX FARM<br />
TO SERVE THE MOST DELICIOUS MEAT DISHES YOU’LL TASTE ON THE SUNSHINE COAST...<br />
Along with their updated menu, the pub has also just<br />
launched their Discover Downunder Rewards Program<br />
– a loyalty initiative which rewards visitors based on<br />
their visits to Aussie World, Banana Bender Pub,<br />
Artisun and Cellarbrations which are all located on<br />
Downunder Drive in Palmview.<br />
By offering up good times and showcasing the laidback<br />
charm of Queensland, it’s no wonder why<br />
people find themselves visiting more than once. The<br />
quirky Aussie atmosphere of the Banana Bender Pub<br />
certainly brings out the unbridled joy in people.<br />
“It’s a place for friends and family to share good times<br />
over a coldie, killer cocktail and some of the freshest,<br />
most delicious, value-for-money pub food you’ll taste,”<br />
Jenny said.<br />
<strong>QHA</strong> REVIEW | 37
INDUSTRY ENGAGEMENT<br />
with Damian Steele<br />
REVIEW OF AUSTRALIA’S MIGRATION SYSTEM<br />
The federal government released the <strong>Review</strong> of the<br />
Migration System Final Report 2023 in late April.<br />
This report puts forward the case for overall reform<br />
to the migration system in order to prevent Australia<br />
becoming a nation of ‘permanently temporary’<br />
residents. It also foreshadows the risks of failing to<br />
encourage economic growth and attracting the best<br />
workers.<br />
The report proposes changes to the skilled migration<br />
program, student visas and employer sponsored visas<br />
and outlines the steps needed to ensure Australia can<br />
‘reap the opportunities and navigate the challenges’<br />
that arise over the next two decades. Migration has<br />
been critical to driving economic prosperity. From<br />
the mid-1990s to the mid-2000s, the share of skilled<br />
migrants in our annual intake doubled. This coincided<br />
with Australia’s economic miracle – from 1991 onward,<br />
Australia enjoyed the longest running period of<br />
continuous economic growth on record anywhere in<br />
the world.<br />
Yet today, Australia’s migration program is not fit for<br />
purpose. The objectives of the program are unclear,<br />
and successive governments and policymakers have<br />
responded to challenges through piecemeal reforms<br />
which have not addressed fundamental underlying<br />
issues. Australia now has a migration program that<br />
fails to attract the most highly skilled migrants and fails<br />
to enable business to efficiently access workers.<br />
While we have long prided ourselves on the focus on<br />
permanent residence in our migration program, we<br />
now have more than 1.8 million temporary migrants<br />
living in Australia with the legal ability to participate<br />
in our labour market. They are working in all parts of<br />
our economy, in some cases supporting key sectors<br />
and the delivery of critical services. Many of these<br />
people wish to make Australia home but too often face<br />
tangled and lengthy pathways to permanent residence.<br />
The report identifies five objectives on which Australia’s<br />
migration program should be built.<br />
1. Building Australia’s prosperity by lifting productivity,<br />
meeting labour supply needs and by supporting<br />
exports.<br />
2. Enabling a fair labour market, including by<br />
complementing the jobs, wages and conditions of<br />
domestic workers.<br />
3. Building a community of Australians.<br />
4. Protecting Australia’s interests in the world.<br />
5. Providing a fast, efficient and fair system.<br />
Taken together, these objectives ensure the migration<br />
system will operate in Australia’s national interest.<br />
A number of proposed reform directions have been<br />
outlined in the areas of prioritising the people we<br />
need; making the system simpler and more efficient;<br />
<strong>QHA</strong> REVIEW | 38
Damian Steele<br />
INDUSTRY ENGAGEMENT<br />
delivering a better system on the ground; and restoring<br />
Australian values at the heart of the system.<br />
Some key points include:<br />
• labour market testing being removed – this is<br />
a very good thing for our industry as we know<br />
members as employers have not supported it<br />
• the Skills List being removed and replaced by Jobs<br />
and Skills Australia doing ongoing assessments<br />
of required skills – this poses some risk for our<br />
industry, particularly regarding cooks, and it will be<br />
up to us collectively to provide supporting evidence<br />
to support them remaining on the list<br />
• the Federal Government increasing the Temporary<br />
Skilled Migration Income Threshold (TSMIT) from<br />
$53,900 to $70,000 from 1 July 2023<br />
• establishment of a pathway to permanent<br />
residency for all skills visas – this is a big win for<br />
Australia’s competitiveness in the global labour<br />
market<br />
The government also announced that by the end of<br />
2023, Temporary Skill Shortage short stream visa<br />
holders will have a pathway to permanent residency<br />
within our existing capped permanent program.<br />
The AHA made a submission to the review in<br />
December 2022. The Report and the Government<br />
response to date sets out sensible actions which<br />
will make the system better for businesses and<br />
applicants alike. The reality is overseas workers remain<br />
a necessary part of our hotel and accommodation<br />
industry sector workforce – overseas workers fill gaps<br />
where, unfortunately, Australian workers are unable<br />
to fill the roles required. AHA agreed the increase of<br />
$16,100 to the Temporary Skilled Migration Income<br />
Threshold has been based on multiple CPI increases<br />
and will ensure that skilled overseas workers are being<br />
paid in accordance with today’s market salary levels,<br />
and we will be watching carefully to ensure regional<br />
and rural businesses especially don’t face any added<br />
disadvantage during the implementation.<br />
A further consultation process will launch shortly on<br />
the government’s proposed migration strategy, which<br />
the AHA on behalf of members will be involved in,<br />
and we are expecting further announcements from<br />
the government, which will be circulated to members<br />
when received.<br />
Source acknowledgment: Commonwealth of Australia 2023,<br />
<strong>Review</strong> of the Migration System 2023.<br />
<strong>QHA</strong> REVIEW | 39
TRAINING AND SAFETY RTO 30826<br />
with Therese Kelly<br />
ADULT EDUCATION<br />
ADULT LEARNING STYLES AND TRAINING TOOLS TO HELP STAFF<br />
UNDERSTAND AND RETAIN INFORMATION AND SKILLS<br />
<strong>QHA</strong> REVIEW | 40<br />
Investing in your employees learning and development<br />
can increase employee engagement, boost<br />
productivity and improve your business’s success.<br />
Employees who are not given opportunities to learn<br />
and grow in their position are more likely to leave.<br />
Lack of career development opportunities is a big<br />
contributor to employees leaving their jobs.<br />
So how do adults learn?<br />
The three most recognized learning styles are:<br />
Visual learners who learn best through<br />
images, pictures, diagrams, films, videos or<br />
demonstrations.<br />
Visual learners prefer seeing what they are learning,<br />
meaning pictures and images help them understand<br />
ideas and information better than explanations. Visual<br />
learners:<br />
• prefer written instructions rather than verbal<br />
instructions<br />
• prefer to have photographs and illustrations to view<br />
when receiving written or visual instructions<br />
• prefer a time-line, calendar or some other similar<br />
diagram to remember sequences of events<br />
• observe all physical elements in the learning<br />
environment<br />
• carefully organise their learning materials<br />
• remember and understand through the use of<br />
diagrams, charts and maps<br />
• study materials by reading notes and organising it<br />
in outline form<br />
The best training methods for visual learners includes<br />
lots of interesting visual material in a variety of formats.<br />
Ensuring visual presentations are well organised,<br />
handouts and all other written work are as easy to read<br />
and visually appealing as possible and making use of<br />
technologies like computers, video and photography<br />
will help aid visual learners.<br />
Auditory learners who learn best through the<br />
process of listening and talking.<br />
Auditory learners prefer to hear the message or<br />
instructions being given. These adult learners prefer<br />
to have someone talk them through a process, rather<br />
than reading about it. Auditory learners:<br />
• remember what they say and what others say very<br />
well<br />
• remember best through verbal repetition and by<br />
saying things aloud<br />
• prefer to discuss ideas they do not immediately<br />
understand<br />
• remember verbal instructions well, but find it<br />
difficult to work quietly for long periods of time<br />
• are easily distracted by noise, but also easily<br />
distracted by silence<br />
• verbally express interest and enthusiasm<br />
• enjoy group discussions<br />
Some ideal training methods for auditory learners are<br />
to rephrase points and questions in several different<br />
ways to communicate the intended message. Varying<br />
speed, volume and pitch, as appropriate, helps create<br />
interesting aural textures. Writing down key points or
Therese Kelly<br />
TRAINING AND SAFETY RTO 30826<br />
words before providing verbal instructions will help<br />
to avoid confusion due to pronunciation. Where<br />
possible the incorporation of multimedia applications<br />
utilising sounds, music, or speech will also help aid<br />
auditory learners.<br />
Kinesthetic learners who learn best by doing.<br />
Kinesthetic learners want to sense the position<br />
and movement of the skill or task. These learners<br />
generally do not like discussion in classes but prefer<br />
to do something. Kinesthetic learners:<br />
• remember best through getting physically<br />
involved in whatever is being learned<br />
• enjoy the opportunity to build and/or physically<br />
handle learning materials<br />
• will take notes to keep busy but will not often<br />
use them<br />
• enjoy using computers<br />
• physically express interest and enthusiasm by<br />
getting active and excited<br />
• have trouble staying still or in one place for a<br />
long time<br />
• enjoy hands-on activities<br />
• tend to fiddle with small objects while listening or<br />
working<br />
• remember what they do and what they<br />
experience in realtion to movement and touch<br />
• enjoy using tools and enjoy lessons that involve<br />
active/practical participation<br />
• can remember how to do things after doing<br />
them once<br />
Most adult learners fall into the Kinesthetic category.<br />
For these learners to best retain new information,<br />
where possible they need frequent breaks to allow<br />
them to move around and encourage them to write<br />
down their own notes. Providing lots of handson<br />
activities in learning, having product samples/<br />
programs available for practice and giving them<br />
the opportunity to demonstrate the procedures or<br />
processes they are learning will help aid kinethetic<br />
learners.<br />
Although each adult learner is different, adults learn<br />
best when training strategies combine visual, auditory<br />
and kinesthetic approaches. Ultimately, adults learn<br />
best by doing. Active participation, which can take<br />
many different forms, is the cornerstone for both<br />
the style of learning and the principles of adult<br />
education. Active learning results in longer-term recall<br />
and problem-solving skills than learning with verbal<br />
instruction only.<br />
A collaborative approach to any training will maximize<br />
success and benefit everyone.<br />
<strong>QHA</strong> REVIEW | 41
SUPERANNUATION<br />
HOSTPLUS HOSPITALITY SCHOLARSHIP<br />
DO YOU KNOW A TOP PERFORMER IN THE HOSPITALITY INDUSTRY? THEY WON’T WANT TO MISS THIS!<br />
As proud partners of the Melbourne Food and Wine<br />
Festival, we’re giving a rising star from the next<br />
generation of Australian hospitality workers a once-ina-lifetime<br />
opportunity to fast-track their professional<br />
development. They’ll return to work with a new skillset<br />
and a new perspective. That’s a plus.<br />
The winner’s prize will be tailored to their career<br />
interests – from the paddock to the kitchen, the cellar<br />
to the dining room and everywhere in between. Past<br />
finalists include not just chefs, waiters and managers<br />
but also young baristas, butchers, bakers and other<br />
hospitality professionals.<br />
This year the prize includes:<br />
• a five-day work experience within Australia<br />
• up to $1,500 towards flights<br />
• up to $1,750 towards accommodation<br />
• $1,000 in cash<br />
• up to $5,000 to spend on professional<br />
development, training tools or equipment<br />
• $500 worth of tickets to attend the Melbourne Food<br />
and Wine Festival events in 2024<br />
• a year-long mentorship with a local industry leader<br />
in their chosen field<br />
To be considered for the scholarship, candidates<br />
must:<br />
• be aged between 22 and 35<br />
• demonstrate ambition and a drive to succeed in<br />
the hospitality industry<br />
• are highly skilled and knowledgeable in a specific<br />
discipline within the hospitality industry<br />
• demonstrate leadership with the potential to<br />
shape the future of the hospitality industry<br />
• act in a professional manner and have a<br />
willingness to share their skills and knowledge<br />
with others<br />
• have an understanding and willingness to<br />
communicate in the digital space.<br />
Applications are now open until Monday 26 <strong>June</strong>.<br />
Learn more at hostplus.com.au/hospitalityscholarship<br />
<strong>QHA</strong> REVIEW | 42
Damian Steele<br />
INDUSTRY ENGAGEMENT<br />
One<br />
attendee will<br />
win a FREE<br />
keg for their<br />
venue!<br />
NEXT<br />
Free<br />
11 JULY 2023<br />
EVENT<br />
EMERALD<br />
Receive invaluable insights from industry leaders to increase<br />
profitability at your venue, providing you with tangible ideas on<br />
how to make savings and increase efficiencies in your pub.<br />
Email names and dietary requirements to<br />
rsvp@qha.org.au or phone 3221 6999 to register.<br />
WORK ON YOUR<br />
B U S I N E S S<br />
NOT JUST IN IT<br />
<strong>QHA</strong> REVIEW | 43
EMPLOYMENT RELATIONS<br />
with Sarah Swan<br />
FLEXIBLE WORK ARRANGEMENTS<br />
<strong>QHA</strong> REVIEW | 44<br />
The National Employment Standards (NES), as set<br />
out in the Fair Work Act 2009 (the ‘Act’), provide<br />
certain employees the right to request flexible working<br />
arrangements.<br />
From 6 <strong>June</strong> 2023, significant amendments will be<br />
made to the flexible working arrangement provisions in<br />
the NES due to the Fair Work Legislation Amendments<br />
(Secure Jobs, Better Pay) Act 2022.<br />
The amendments to the NES will:<br />
• expand the circumstances in which an employee<br />
may make a request<br />
• increase employer’s obligations to genuinely try to<br />
accommodate a request<br />
• provide for a new a dispute process in the Fair<br />
Work Commission (FWC)<br />
Employers will need to be familiar with new flexible<br />
working arrangement provisions, as set out below,<br />
and review their current practices to ensure they are<br />
meeting their new obligations under the Act.<br />
Who can make a request?<br />
Section 65 of the Act provides that an employee who<br />
has completed 12 months’ continuous service with an<br />
employment may request a change in their working<br />
arrangement if:<br />
• they are the parent, or have responsibility for the<br />
care, of a child who is school aged or younger<br />
• they are a carer (under the Carer Recognition Act<br />
2010)<br />
• they have a disability<br />
• they are 55 or older<br />
• they are experiencing violence from a member of<br />
the employee’s family<br />
• they provide care or support to a member of their<br />
household or immediate family who requires care<br />
or support because that person is experiencing<br />
violence from their family<br />
• they or a member of their immediate family or<br />
household is experiencing family and domestic<br />
violence<br />
• they are pregnant<br />
Casual employees can make a request if they have<br />
been working for the same employer regularly and<br />
systematically for at least 12 months, and if there’s a<br />
reasonable expectation of continuing work on a regular<br />
and systematic basis.<br />
Requests for flexible working arrangements<br />
An employee’s flexible work request must:<br />
• be in writing<br />
• explain what changes are being asked for<br />
• explain the reasons for the requested change<br />
The NES provides examples of the types of changes<br />
in working arrangements which an eligible employee<br />
may request. For example, changes in hours of work,<br />
changes in patterns of work and changes in location<br />
of work.<br />
Responding to requests<br />
The amendments introduce a new section, 65A,<br />
providing a more detailed procedure for how<br />
employers must respond to requests for flexible<br />
working arrangements.<br />
Employers are still required to respond to requests<br />
within 21 days. The new section 65A sets out what<br />
must be done in that 21 days, which can be:<br />
1. Accepting the request<br />
2. Discussing the request with the employee to reach<br />
a different agreement then what the employee<br />
originally requested<br />
3. Refusing the request.<br />
Further information about option 2 and 3 are provided<br />
below.
Sarah Swan EMPLOYMENT RELATIONS<br />
Reaching a different agreement<br />
If after a discussion with the employee where a<br />
different agreement has been reached between the<br />
parties, then the employer must set out the agreed<br />
change to the request and implement it.<br />
Refusal of a request<br />
The new process for refusing a request first requires<br />
employers to discuss the request with the employee<br />
and make genuine attempts to reach an agreement<br />
with the employee to make changes to the employee’s<br />
working arrangements to accommodate the reason for<br />
the request.<br />
After this step, employers can only refuse the request<br />
if:<br />
• the employer and employee could not reach an<br />
agreement<br />
• the employer had regard to the consequences of<br />
the refusal for the employee<br />
• the refusal is on reasonable business grounds<br />
Communicating reasons for refusal<br />
If an employer refuses the request, a written response<br />
must be provided that specifies the reasons for the<br />
decision. This must include the business ground on<br />
which the request was refused and how those grounds<br />
apply to the employee’s request.<br />
The amendments now require employers to set out<br />
that the employee has a right to challenge the refusal<br />
in the FWC.<br />
Challenging the refusal<br />
Previously, employees had no further avenue to pursue<br />
if they wished to dispute their employer’s refusal.<br />
From 6 <strong>June</strong> 2023, the FWC is now empowered to<br />
resolve disputes about requests for flexible working<br />
arrangements, where:<br />
• the dispute cannot be resolved in the workplace<br />
• the employer did not respond to the request within<br />
21 days<br />
• the employer did not give the employee a written<br />
response<br />
• the employer has refused the request and the<br />
employee says reasonable business grounds do not<br />
exist<br />
If a party to a dispute refers the dispute to the FWC,<br />
the FWC is required to deal with it by means other<br />
than arbitration (such as conciliation, mediation,<br />
making a recommendation or expressing an opinion).<br />
If the dispute remains unresolved, the FWC may then<br />
deal with the dispute by arbitration.<br />
The FWC can make the following orders:<br />
• if the employer did not respond in writing – an order<br />
that the employer refused the request<br />
• if the employer refused the request – an order<br />
about whether the grounds should be treated as<br />
reasonable business ground<br />
• if the employer has not requested or adequately<br />
responded – an order that the employer take further<br />
action that the FWC considers appropriate<br />
If the FWC is satisfied that there is no reasonable<br />
prospects of the dispute being resolved, the FWC can:<br />
• order the employer to grant the employee’s original<br />
request<br />
• order the employer to make changes to the<br />
employee’s working arrangements to accommodate<br />
the employee’s circumstances<br />
If an employer refuses to implement orders of the<br />
FWC, a civil remedy is available to an employee under<br />
the Act.<br />
<strong>QHA</strong> REVIEW | 45
TOP DROP<br />
MORNING RITUAL<br />
PASTRY STOUT<br />
Range Brewing<br />
MEXICAN LAGER<br />
Aether Brewing<br />
STATUS QUO PALE ALE<br />
Mountain Culture<br />
Beer Co.<br />
ME TIME<br />
Hazy IPA<br />
<strong>QHA</strong> REVIEW | 46<br />
When it comes to stouts,<br />
I sit firmly in the imperial<br />
stout camp – as they’re<br />
brews that traditionally<br />
feature notes of roasted<br />
malt, dark chocolate and<br />
dark fruit with a good<br />
hit of bitterness. But life<br />
is boring if you don’t<br />
try different things, so I<br />
occasionally venture the<br />
way of a pastry stout,<br />
which are considerably<br />
sweeter, particularly when<br />
it’s from Range Brewing.<br />
This one is creamy, rich<br />
and decadent thanks<br />
to the addition of oats,<br />
Tahitian vanilla beans and<br />
toasted coconut.<br />
A new-world Mexican<br />
lager, brewed with malt,<br />
corn and agave of all<br />
ingredients. The agave<br />
introduces a malty aroma<br />
and a slight grainy taste<br />
with a hint of sweetness<br />
to it. As opposed to<br />
honey, agave won’t<br />
crystalize and maintains<br />
a smooth, liquid-like<br />
consistency. This is an<br />
exceptional brew with<br />
rounded mouthfeel and<br />
a crisp, clean taste that<br />
you expect from a quality<br />
lager.<br />
It’s easy to see how this<br />
took home gold in the<br />
2022 GABS Hottest 100<br />
Craft Beer people’s choice<br />
poll. Now in its 15th year,<br />
there were 311 breweries<br />
in the poll this year, with<br />
2,140 different beers<br />
attracting votes. More<br />
than 60,000 registered<br />
to vote, so that’s a fair<br />
audience judging the<br />
beer. It’s a classic pale –<br />
tropical fruit to the fore,<br />
delicate underlying light<br />
bitterness and a very, very<br />
subtle dank and resinous<br />
mouthfeel and aftertaste.<br />
It’s far from the status<br />
quo.<br />
Who doesn’t like a little<br />
‘me time’ and if I had an<br />
endless supply of this, I<br />
would spend the rest of<br />
my life in solitude. This<br />
was friggin’ incredible. First<br />
beer from Chur Brewing<br />
and it most certainly<br />
won’t be the last on the<br />
quality of this offering.<br />
This mosaic, single hop,<br />
hazy IPA celebrates my<br />
favourite hop (so I naturally<br />
expected to love it) but<br />
after a can it is bordering<br />
on infatuation. A beautiful<br />
big bowl of liquid mango,<br />
pine and stonefruit is<br />
all you need to get the<br />
party started, no need for<br />
friends.
TOP DROP<br />
WHITE IPA<br />
Revel Brewing<br />
DEMETER DDH NZ IPA<br />
Helios Brewing Company<br />
PEANUT BUTTER STOUT<br />
Aether Brewing<br />
BUMBU XO<br />
Bumbu Rum Co.<br />
There’s a lot going on<br />
in this complex little<br />
brew, but it’s all good. It<br />
successfully melds two<br />
renowned beer styles<br />
to create a Belgian Wit<br />
hopped like an IPA. It<br />
is a marriage made in<br />
heaven. The result is this<br />
wonderful bitterness from<br />
the Pilsner malts with the<br />
orangey aroma and tang<br />
with hints of banana from<br />
the wheat, corn and oats.<br />
These guys are purveyors<br />
of liquid happiness. Every<br />
time I venture down their<br />
way, I know I am in for<br />
something special that<br />
will bring a smile to my<br />
dial. Their consistency<br />
in delivering great brews<br />
with that distinct Helios<br />
bitterness I have come<br />
to love never fails to<br />
disappoint. This rendition<br />
was a super fresh fruit<br />
bomb bursting with<br />
stonefruit and tropical<br />
fruit favours with a soft<br />
mouthfeel.<br />
This stout is so rich, sweet<br />
and decadent it can only<br />
be consumed in small<br />
quantities for mine. Share<br />
a can with a mate and<br />
you will both comment on<br />
how good it is and how<br />
you wish there was more.<br />
Have a can by yourself<br />
and you will feel like you<br />
have tucked into a jar of<br />
peanut butter and a block<br />
of dark chocolate drizzled<br />
with Tasmanian double<br />
cream in one sitting,<br />
polishing them all off solo.<br />
Don’t get me wrong, the<br />
aroma and taste is out of<br />
this world but perhaps at<br />
times you can have too<br />
much of a good thing.<br />
This special release is<br />
distilled and aged in<br />
Panama. Rich notes of<br />
roasted oak, coffee and<br />
vanilla, with sweet toffee,<br />
orange peel and a touch<br />
of spice. This XO is aged<br />
in bourbon barrels for 15<br />
to 18 years and selectively<br />
finished in white oak<br />
sherry casks to achieve a<br />
beautifully balanced and<br />
endlessly sippable rum.<br />
Leave the Coke in the<br />
fridge for this one.<br />
<strong>QHA</strong> REVIEW | 47
A CRAFTY BUNCH<br />
GOING BALLISTIC<br />
BALLISTIC BEER CO IS BACK BIGGER THAN EVER AND CONTINUING TO CREATE THE PERFECT<br />
ACCOMPANIMENT FOR SOAKING IN YOUR SURROUNDS AND MAKING MOMENTS INTO MEMORIES.<br />
<strong>QHA</strong> REVIEW | 48<br />
Since the craft brewery was founded by two mates<br />
who played rugby together in 2016, Ballistic has<br />
earned a reputation for being one of Queensland’s<br />
most beloved and award-winning breweries, with over<br />
100 gold, silver and bronze medals to their name.<br />
So when the company unfortunately went into<br />
voluntary administration in January, it would be fair to<br />
say it sent shockwaves across the industry. Thankfully,<br />
existing shareholders and investors including<br />
Catchment Brewing Co swooped in to lend a helping<br />
hand and secure a thriving future for Ballistic.<br />
CEO at Catchment Brewing, Matt Newberry, said the<br />
community has been terrific in their support.<br />
“The regular customers are back enjoying the fresh<br />
new beers and the reinvigorated service via the<br />
teams in the venues. We are getting a lot of positive<br />
messages on social media and direct to the venues.<br />
“Everyone is essentially saying how grateful they<br />
are that the Ballistic brand was saved and that they<br />
are able to come back and get good food, beer<br />
and takeaways in our venues. Plus, it’s great that<br />
customers still have access to a wide range of our<br />
beers trading in over 2,800 of our retail bottle shop<br />
partners nationally.” he said.
A CRAFTY BUNCH<br />
<strong>QHA</strong> REVIEW | 49
<strong>QHA</strong> REVIEW | 50<br />
A CRAFTY BUNCH
A CRAFTY BUNCH<br />
BALLISTIC HAS ALWAYS BEEN KNOWN FOR MAKING APPROACHABLE, INNOVATIVE<br />
AND WELL-BALANCED BEERS THAT EVERYONE CAN ENJOY...<br />
As the new owners, Catchment Brewing has made<br />
a lot of immediate changes including a reinvigoration<br />
of the board of directors, the CEO and the leadership<br />
team – all in the name of keeping Ballistic bustling and<br />
in business.<br />
Matt said they are working through filling other key<br />
roles in sales, marketing, brewing, manufacturing and<br />
venue management.<br />
“We have been around to all the Ballistic venues<br />
several times, met the teams and are working on<br />
plans for each of the five venues to reignite sales<br />
and marketing, customer activations and community<br />
events with our partner LaLa Groups marketing<br />
agency.<br />
“The main brewing facility at Salisbury is also back<br />
working at full production with fresh beer being<br />
brewed, canned and kegged every day to fill the high<br />
volume of orders we are receiving daily,” he said.<br />
One of Ballistic’s many claims to fame is their cruisy<br />
Reef range, which you will find scattered across<br />
Central Queensland tourist facilities like airlines, cruise<br />
ships and airports. Along with a chill Spotify playlist,<br />
the range includes Ballistic’s Reef Lager, Pale and<br />
Red Ale with 10 cents from purchase going towards<br />
conservation and restoration efforts along the Great<br />
Barrier Reef.<br />
Along with their Reef range being brewed in large<br />
volumes, Matt said their current focus is on providing<br />
the volumes required for Ballistic Brewing’s Hawaiian<br />
Hazy IPA and Pale Ale, plus their healthy low carb<br />
brother, Lo Ha Pale Ale.<br />
“We have a number of seasonal brews underway<br />
including the popular Mexican Hot Chocolate Stout,<br />
WaterMeLawn Watermelon Gose and a range of<br />
barrel aged beers being aged and blended for limited<br />
release.<br />
“From a retail point of view we will be running a<br />
lot of in store promotions to support our brands in<br />
the near future. We are also currently working on a<br />
brand extension for Ballistic. It is in its early phase of<br />
development but watch this space,” he said.<br />
Ballistic has always been known for making<br />
approachable, innovative and well-balanced beers that<br />
everyone can enjoy, so with the support of Catchment<br />
Brewing and adoring fans around Queensland, it is<br />
becoming very clear that is what they will continue to<br />
do.<br />
“Our values revolve around fostering and supporting<br />
our local community and the industry, striving for<br />
quality and excellence in our beers and in our venues,<br />
seeking continuous improvement in everything we do<br />
and providing authentic beer and experiences.<br />
“Our main focus is on communicating that Ballistic is<br />
back, bigger than ever and we are working through a<br />
range of community events to support the local fans of<br />
Ballistic.<br />
“Expect a lot of carpark events and activations,<br />
concerts and other exciting new initiatives including<br />
our ‘Hops to Harmony’, which is a hugely popular<br />
brewery choir concept that has been activated and<br />
loved by our other breweries,” Matt said.<br />
<strong>QHA</strong> REVIEW | 51
A CRAFTY BUNCH<br />
BUILT BY<br />
MATESHIP<br />
FROM A COASTAL GARAGE OPERATION TO ONE<br />
OF AUSTRALIA’S MOST POPULAR INDEPENDENT<br />
BEER COMPANIES, YOUR MATES IS CONTINUING<br />
TO FOSTER CRACKING BEER AND MATESHIP WITH<br />
THEIR NEWEST ENDEAVOURS.<br />
<strong>QHA</strong> REVIEW | 52<br />
Since we last caught up with the Sunny Coast<br />
brewery last year they have been busy rejuvenating<br />
a traditional bowls club that was going under and<br />
turning it into the Your Mates BowlsPub – which is<br />
definitely not your usual bowlsy.<br />
After officially opening its doors in February, the<br />
second addition to Your Mates’ venues combines<br />
the excellent beers, food and lively entertainment<br />
the brewery has become known for – with the<br />
added fun of barefoot bowls and lawn games in a<br />
family-friendly atmosphere.<br />
When asked about what else they have been up<br />
to, marketing co-ordinator of the brewery, Rob<br />
Naylor, he said there is always a heap going on at<br />
Your Mates<br />
“We’ve been working through the expansion of<br />
our production facility, with new tanks and a new<br />
canning line massively improving our production<br />
capacity and efficiency.<br />
“On the retail side, we’ve just expanded the<br />
capacity of the BrewPub with a new events space<br />
– The Dreggs were our first band to christen it.
A CRAFTY BUNCH<br />
<strong>QHA</strong> REVIEW | 53
A CRAFTY BUNCH<br />
“The BowlsPub has been building a really solid<br />
following up in Cooroy and we’re looking forward<br />
to holding the first charity event there for our new<br />
not-for-profit, The Mateship Foundation, on 2 <strong>June</strong>.<br />
“The Mateship Foundation is a big thing for us,<br />
allowing us to really connect with and support our<br />
local community through targeted charity support,”<br />
he said.<br />
Founded by a few mates over a couple of beers,<br />
The Mateship Foundation was created by Your<br />
Mates to foster positive social change and<br />
championing mateship, inclusivity and sustainability<br />
through actively contributing and engaging with<br />
local communities.<br />
SINCE THEN, YOUR MATES HAS HELPED<br />
RAISE OVER $150,000 FOR LOCAL AND<br />
QUEENSLAND BASED CHARITIES SUCH<br />
AS REEF CHECK AUSTRALIA...<br />
<strong>QHA</strong> REVIEW | 54<br />
The foundation was unofficially launched by in<br />
2019 with its first ‘Meats with Mates’ luncheon<br />
event. Since then, Your Mates has helped raise<br />
over $150,000 for local and Queensland based<br />
charities such as Reef Check Australia, Young<br />
Veterans, Surfrider Foundation Australia and LIVIN<br />
through event fundraising and direct donations.<br />
Rob said they are super proud of their connection<br />
with the community and both of their Your Mates<br />
venues, including The BrewPub at Warana and<br />
The BowlsPub in Noosa Hinterland.<br />
“We are getting stacks of 5-star Google ratings<br />
for our tasty selection of craft beers, including our<br />
rotating limited releases and our cracking food.<br />
“There’s always something happening at both<br />
venues with our weekly specials and events – we<br />
usually have a major event on at each venue every<br />
month.
A CRAFTY BUNCH<br />
“We were super stoked to have The Jynx House in<br />
addition to The Vanns and Sons of the East at The<br />
BrewPub. We also have The Charity Super Roll for the<br />
Mateship Foundation on 2 <strong>June</strong>.<br />
“Our other venue, the Bowlsy, also has barefoot bowls<br />
and lawn games every day, making it a fantastic family<br />
friendly option,” he said.<br />
Born on the Sunshine Coast in 2013, the Your Mates<br />
story began with two mates, Matt Hepburn and<br />
Christen McGarry. While discussing how they struggled<br />
to find a beer brand they could connect with, the pair<br />
came up with the idea for an independent brewery that<br />
was non-intimidating for the social beer drinker.<br />
One of the brewery’s most recognisable and charming<br />
aspects is their collection of beers, as each can<br />
features a character representing a different aspect<br />
of the Australian outdoor lifestyle. Currently, the Your<br />
Mates core collection includes their Larry Pale Ale,<br />
Sally IPA, Eddie Session XPA, Donnie Dark Ale and<br />
Tilly Ginger Beer. Rob said they are always working<br />
on some new beer options and new additions to their<br />
family of brews.<br />
“Our GABS beer this year is a White Chocolate and<br />
Macadamia Stout, plus we have a Rum-Barrel aged<br />
stout which is a collab with another Sunny Coast local<br />
producer – our mate at Sunshine and Sons Distillery.<br />
“We’re really relatable, coming from humble roots of<br />
two friends who just wanted to brew good beer and<br />
have good times with their mates.<br />
“Good beers, good mates and bloody good times<br />
have always been at the heart of the brand and always<br />
will be,” Rob said.<br />
<strong>QHA</strong> REVIEW | 55
A CRAFTY<br />
BUNCH<br />
W H Y N O T S T O C K & S U P P O R T<br />
4 Hearts Brewing<br />
The first brewery to open its doors in<br />
Ipswich in over 100 years, 4 Hearts’<br />
brew masters are committed to<br />
premium local ingredients and<br />
profound taste. Preservative free and<br />
all natural they use the highest quality<br />
ingredients to consistently deliver a<br />
tasty beer every brew. Our core range<br />
features modern spins on traditional<br />
brews while our ever growing range<br />
of seasonal beers takes things to<br />
more adventurous levels, utilising<br />
local seasonal produce as inspiration<br />
(honey, rosella or carrots anyone…?).<br />
0439 439 710<br />
4heartsbrewing.com<br />
Ballistic Beer Co.<br />
At Ballistic we have a simple theory.<br />
Fresh beer is the best beer. That’s<br />
why we brew in small batches, more<br />
frequently, and store it cold so you get<br />
the same blast of flavour our brewers<br />
do. Our pale ales, lagers, IPAs, sours<br />
and special releases will blow away<br />
the traditional ideas and expectations<br />
of what beer should be.<br />
Set in an old World War II<br />
ammunitions factory in the historic,<br />
industrial suburb of Salisbury, Ballistic<br />
HQ is home to a team of innovative<br />
brewers who believe everyone should<br />
have the chance to enjoy a well<br />
crafted, quality beer.<br />
(07) 3277 6656<br />
ballisticbeer.com<br />
Helios Brewing Company<br />
Helios is the sun god of Greek myths.<br />
Each morning the rising sun marks<br />
Helios’ crossing over into the mortal<br />
world, driving a chariot drawn by wild<br />
horses that only he can control. Helios<br />
Brewing Company harnesses the<br />
sun’s power to sustainably create craft<br />
beer. Our brewing infrastructure has<br />
been custom-designed to maximise<br />
energy and water efficiency, minimize<br />
waste and our carbon-footprint<br />
while capitalising upon Queensland’s<br />
renewable natural resources. We brew<br />
beers that are malt-forward, balanced,<br />
and intense using only the best<br />
ingredients, impeccable techniques<br />
and sustainable practices.<br />
(07) 3392 9739<br />
heliosbrewing.com.au<br />
<strong>QHA</strong> REVIEW | 56<br />
Slipstream Brewing<br />
Slipstream Brewing is an<br />
independently owned brewery based<br />
in Brisbane. We are a small but<br />
passionate team producing some of<br />
the most accessible and sessionable<br />
craft beers in Australia. We’re the<br />
missing gap between bland beer and<br />
wanky beer, our beers hit the bullseye,<br />
brewed with nothing but pure flavour<br />
in mind. Hops are the heroes and<br />
we milk them for all their worth. We<br />
love the freshness, juiciness, the zing<br />
and the zest. One sip, it tastes so<br />
good – capture that feeling and fill the<br />
fridge with it. Beer is the last thing you<br />
should settle on, so come and get<br />
caught in Slipstream.<br />
(07) 3892 4582<br />
slipstreambrewing.com.au<br />
Burleigh Brewing Co<br />
Founded in 2006 by Peta and Brennan<br />
Fielding, Burleigh Brewing was one of<br />
the first independent craft breweries in<br />
QLD. Now celebrating 15 years of the<br />
brand, Burleigh Brewing has upgraded<br />
their Taphouse in Burleigh Heads, won<br />
countless awards for both business<br />
and beer (a testament to their shared<br />
and individual strengths), grown to a<br />
team of 70, and in their own humble,<br />
hard-working way, helped transform<br />
the Gold Coast’s craft brewing scene<br />
into one of the most vibrant and<br />
thriving in the country.<br />
(07) 5593 6000<br />
burleighbrewing.com.au<br />
Terella Brewing<br />
Terella means “Little Earth”, and<br />
we’re building our vision of a dream<br />
brewery, drawing inspiration from<br />
science, a serious love of beer, and our<br />
connection to the local land.<br />
We’ve planted ourselves in North Arm,<br />
a rural setting between the hinterland<br />
and farms of the Sunshine Coast,<br />
surrounded by crops and free roaming<br />
cattle. Our concept is based on a<br />
sustainable cycle, producing what we<br />
need and using what we produce.<br />
22 rotational taps and a new exciting<br />
beer released every week! Pushing<br />
the limits of Hops and Grains to<br />
produce quality small batch brews for<br />
enjoyment.<br />
0492 929 357<br />
sales@terellabrewing.com.au<br />
terellabrewing.com.au
Q U E E N S L A N D L O C A L S<br />
A CRAFTY<br />
BUNCH<br />
Your Mates<br />
Your Mates isn’t just a brand, it’s<br />
a lifestyle. Drinking good beer with<br />
good mates and having a bloody<br />
good time. We believe these simple<br />
pleasures are much sweeter with a<br />
good beer in hand. Mateship is our<br />
founding principle, it’s why we exist<br />
and encompasses everything we do.<br />
Our beers are represented by a few<br />
legendary characters we’ve all met<br />
in our lives, with distinct personalities<br />
matching their flavour styles. Our vision<br />
is to inspire mateship through great<br />
beers, and our mission is to build<br />
an inclusive beer community at our<br />
brewery on the Sunshine Coast, our<br />
beautiful backyard in Queensland and<br />
beyond!<br />
0456 492 889<br />
yourmatesbrewing.com<br />
Felons Brewing Co<br />
Founded by Brisbane locals, Felons<br />
Brewing Co. is a modern-day brewery<br />
proudly positioned on the banks of the<br />
Brisbane River. Our brewery is nestled<br />
down under the Story Bridge, within<br />
Howard Smith Wharves. We truly<br />
believe that beer is what binds us all<br />
to this great part of the world and as<br />
proud brewers, we believe in brewing<br />
with passion and freedom.<br />
07 3188 9090<br />
felonsbrewingco.com.au<br />
Fortitude Brewing Co<br />
Fortitude Brewing Co delivers you 15<br />
taps of fresh beer locally produced<br />
in our Tamborine Mountain Brewery.<br />
Enjoy a day trip up the mountain and<br />
visit our team for the best fresh pizza<br />
and tasting paddles.<br />
07 5545 4273<br />
fortitudebrewing.com.au
W H Y N O T S T O C K & S U P P O R T<br />
A CRAFTY<br />
BUNCH<br />
Brisbane Brewing Co.<br />
Brisbane’s longest-running<br />
independent brewery, familyowned<br />
and serving award-winning<br />
beer since 2005. Our beers are<br />
brewed to suit the climate, bringing<br />
people who love to explore the<br />
world and locally made craft beer<br />
together. Welcoming and friendly,<br />
unpretentious, and easy going,<br />
enjoy on hot summer or cool sunny<br />
winter day, “The Brisbanest Beer”.<br />
(07) 3891 1011<br />
brisbanebrewing.com.au/wholesale<br />
Revel Brewing Co.<br />
We are proud to be one of<br />
Queensland’s best independent<br />
breweries consistently producing<br />
Australian & International award<br />
winning beers.<br />
Bringing brewing back to Bulimba<br />
where the original Eagle Brewery<br />
resided in 1883 and the essence of<br />
QLD brewing began. Our beers are<br />
bursting with flavour and personality<br />
whilst possessing drinkability for<br />
everyone.<br />
Come and be a part of the Revel-ution!<br />
Matthew Flexman<br />
matt@revelbrewingco.com.au<br />
Boiling Pot Brewing Co.<br />
Everything we do at Boiling Pot<br />
Brewing Co. is influenced by our<br />
birthplace, Noosa, with all its beauty,<br />
nature and damn fine beer-drinking<br />
weather.<br />
We named the brewery in honour of the<br />
first headland in Noosa National Park,<br />
Boiling Pot, if you know it, you know it.<br />
If we could bottle the feeling you get at<br />
Boiling Pot, it’d be a bestseller.<br />
At Boiling Pot, we take what we do<br />
seriously but we know we’re not<br />
saving the world. Our mission is<br />
simple: to make life that little bit better<br />
for beer drinkers, one beer at a time.<br />
#cheerseverybody<br />
(07) 5449 8360<br />
boilingpotbrewingco.com.au<br />
<strong>QHA</strong> REVIEW | 58<br />
Aether Brewing<br />
Aether is more than just a<br />
brewery or just some beer. It is an<br />
expression of creativity, innovation<br />
and quality which is hand crafted<br />
by a team who treat each other as<br />
family. We are driven by our shared<br />
unrelenting passion for what we<br />
do and the dedication we have for<br />
great beer shows in each and every<br />
beer that leaves our home in the<br />
North of Brisbane. From our multiple<br />
award winning core range to our<br />
highly anticipated seasonal releases,<br />
we create a beer for every taste.<br />
1800 325 013<br />
aetherbrewing.com.au<br />
The Catchment Brewing Co<br />
Catchment Brewing Co, located in<br />
a beautiful art deco building in West<br />
End, is a fully functioning brewery,<br />
bar and restaurant and your one stop<br />
shop for all things craft beer, awesome<br />
food and functions.<br />
Whether sampling the medal winning<br />
core range beers named after iconic<br />
streets in the local catchment or the<br />
seasonal smash hits that will amaze<br />
you, it’s well worth a visit for a taste of<br />
West End.<br />
Catchment Brewing Co - For locals,<br />
by locals, everywhere.<br />
(07) 3846 1701<br />
bookings@catchmentbrewingco.com.au<br />
catchmentbrewingco.com.au<br />
Granite Belt Brewery<br />
Granite Belt Brewery is a small batch<br />
brewery with a passion for creating<br />
unique, full flavoured beers that are<br />
perfect for every occasion. Our beers<br />
are made purely... to be enjoyed.<br />
We brew and bottle everything onsite<br />
in Stanthorpe on the Granite Belt,<br />
and it is all available for wholesale<br />
distribution.<br />
(07) 4681 1370<br />
granitebeltbrewery.com.au
Paul St John-Wood PUB TALK<br />
GAME TIME<br />
Despite the challenges of a mid-week event it is great<br />
to see so many hoteliers advertising promotions to<br />
lure patrons off their couches and into the pubs for<br />
the State of Origin Series – discounted beverages<br />
until first try scored, footy food menus, complimentary<br />
bar snacks, merchandise giveaways and major prize<br />
draws! I hope all games are a great success at your<br />
venue.<br />
Bundaberg Region Hoteliers Meeting<br />
On Tuesday 13 <strong>June</strong> the <strong>QHA</strong> will host a publican’s<br />
lunch for hoteliers and their key staff from around the<br />
Bundaberg Region. The lunch will feature discussions<br />
and business development presentations from a<br />
range of <strong>QHA</strong> staff and corporate partners. PFD Food<br />
Services will again generously showcase their products<br />
and provide a delicious lunch for all attendees, and<br />
of course our beverage partners will ensure everyone<br />
remains well hydrated throughout. Details of the lunch<br />
have been sent to all venues in the Bundaberg Region<br />
and you still have time to register your attendance.<br />
<strong>QHA</strong> & TAB Toowoomba Race Day<br />
Thank you to the hoteliers, their staff and key industry<br />
partners who turned out to support the <strong>QHA</strong> & TAB<br />
Race Day at the Toowoomba Turf Club in April. The<br />
event attracted over 350 guests who all enjoyed the<br />
hospitality and networking that accompanies the Race<br />
Days. The event is sure to be a fixture on the calendar<br />
in the Darling Downs going forward.<br />
Reminder of remote self-exclusions for gambling<br />
Licensees are reminded that remote self-exclusions<br />
can only be requested through government funded<br />
gambling help services and when the request is made<br />
with the completed remote self-exclusion authority<br />
and identification form, exclusion form 3A, a clear<br />
digital photo of the person along with a copy of their<br />
photo identification, then they must be accepted and<br />
implemented at your venue. Following a receipt of<br />
the aforementioned documentation from a gambling<br />
help service, the venue is then required to complete<br />
and return exclusion form 3B to the individual and<br />
to the gambling help service via email and then<br />
complete form 3G – register of excluded persons. If<br />
a venue receives a request for exclusion which does<br />
not contain all of the necessary documentation, or<br />
the request is made from a third party which is not a<br />
gambling help service then the venue is not required to<br />
accept the exclusion at that point.<br />
Combined Hoteliers and GM’s Meeting – Cairns<br />
In May, <strong>QHA</strong> held a combined Hotelier’s (<strong>QHA</strong> General<br />
Division Members) and GM’s (<strong>QHA</strong> Accommodation<br />
Division Members) in Cairns for operators from around<br />
the region. Thank you to all who attended the event –<br />
the feedback has been very positive! Thank you to all<br />
keynote speakers for their invaluable insights and to<br />
all of the <strong>QHA</strong> Partners who supported the successful<br />
event.<br />
<strong>QHA</strong> REVIEW | 59
WINE<br />
CLARE VALLEY’S KILLER DROP<br />
KILIKANOON OWES ITS PHILOSOPHY TO FOUNDER KEVIN MITCHELL, HIS FATHER MORT AND THEIR FASCINATION WITH<br />
TERROIR. THIS PHILOSOPHY HAS BECOME ENSHRINED IN THE WAY THEIR WINEMAKING TEAM CRAFTS VIBRANT WINES<br />
WITH DISTINCT REGIONAL AND VARIETAL DEFINITION.<br />
<strong>QHA</strong> REVIEW | 60<br />
The diurnal temperature variation, hot days and cool<br />
nights, in Clare Valley is key to creating powerful and<br />
elegant wines, beautifully balanced with ripe fruit,<br />
natural acidity, tannin and oak.<br />
Despite covering a relatively small area, the numerous<br />
sub regions of the valley exhibit individual microclimates<br />
that particularly favour Riesling, Shiraz,<br />
Cabernet and Grenache, while altitude variation from<br />
300m to 600m results in vastly different terroir.<br />
Mr. Killerman lived in a humble tin shed in the hills<br />
behind Kilikanoon. He foraged through the Clare<br />
Valley for his meals, finding wild rabbit and many other<br />
gourmet treats.<br />
Kevin Mitchell’s father Mort respected this man from<br />
the bush, as they both knew the secrets of the rich<br />
landscape. Killerman’s Run reflects the rich landscape<br />
and being at one with the environment by sourcing<br />
and blending wines from right across the Clare Valley<br />
into a seamless, natural and uncompromising wine.
TASTING NOTES<br />
KILLERMANS RUN<br />
Pinot Gris 2022<br />
A classic, dry<br />
style Pinot Gris.<br />
Rich in flavour of<br />
crisp melon that<br />
is layered over<br />
ripe lemon and<br />
lime zest. The<br />
rich flavours are<br />
balanced by a full<br />
palate that is driven<br />
by a firm core of<br />
fruit. Fine oyster<br />
shell minerality<br />
structures the finish<br />
and lingers.<br />
KILLERMANS RUN<br />
Shiraz 2020<br />
Elegant red-fruited aromas<br />
with hints of cherry, anise<br />
and mixed spices.<br />
Dense flavours of red and<br />
dark fruits, blackberry,<br />
sweet plums and a<br />
peppery spice. The core<br />
is concentrated and<br />
focused, with a long and<br />
savoury finish supported<br />
by fine oak tannin. A<br />
medium bodied shiraz<br />
with flavour and finesse.<br />
KILLERMANS RUN<br />
GSM 2020<br />
Red currents,<br />
musk lolly and<br />
light cedar-spice.<br />
Great balance<br />
and mouth feel<br />
with red forest<br />
fruit, dark cherries<br />
and a little five<br />
spice with a long<br />
and vibrant cherry<br />
and plum finish.
TRADE DIRECTORY<br />
INSURANCE | RISK MANAGEMENT | CONSULTING<br />
Your trusted advisor, helping you identify the risks your<br />
business faces and finding the right insurance solution to<br />
protect the future of your business.<br />
Call: 1800 240 432<br />
www.ajg.com.au<br />
LIVE SPORT IN VENUES<br />
Foxtel Business delivers the magic of sport to venues –<br />
bringing people together, entertaining them and contributing<br />
to a boost in trade. And with over 50 live sports, there’s<br />
something for everyone. Serve your customers the best<br />
sporting action with Foxtel.<br />
P: 1300 761 056 www.foxtel.com.au/venues<br />
TURBOFAN<br />
COOK AND HOLD WITH<br />
ABSOLUTE CONFIDENCE<br />
MARKET LEADING BRANDS IN EQUIPMENT<br />
No matter the size, shape or demands placed on your<br />
business, we have the ability to deliver equipment that is<br />
functional, adaptable and reliable, Turbofan, Waldorf, Waldorf<br />
Bold, Cobra, Convotherm, FastFri, Merrychef.<br />
P: 1300 268 798 E: info@moffat.com.au<br />
Service department: 1300 264 217<br />
STODDART<br />
Stoddart are one of Australia’s leading manufacturers and<br />
importers of a large range of world leading equipment for<br />
food service and bar applications.<br />
Darrin Miller<br />
P: 0417 867 979 E: dmiller@stoddart.com.au<br />
stoddart.com.au<br />
<strong>QHA</strong><br />
MEMBER<br />
OFFER<br />
<strong>QHA</strong> REVIEW | 62<br />
BUPA<br />
Refer your colleague to your Bupa<br />
health cover plan and get rewarded<br />
with a $100 e-gift card*. Plus get 9%<br />
monthly corporate discount when<br />
quote ID 2139463. *T&Cs apply.<br />
Call 1300 662 074,<br />
E: sales@bupa.com.au<br />
www.bupa.com.au/corporate/qha<br />
UNIQUELY CREATIVE IDEAS<br />
FOR YOUR BUSINESS<br />
We go above and beyond, whether<br />
it’s looking at an advertising campaign<br />
or a promotional concept. We<br />
develop creative solutions to grow<br />
your business.<br />
E: ideas@horseandwater.com.au<br />
www.horseandwater.com.au<br />
CITY PROPERTY SERVICES<br />
Over 25 years of commercial cleaning<br />
services | Triple certified Quality<br />
assured | EcoClean Certified using<br />
environmentally friendly products.<br />
Get 2 weeks free with any 12<br />
month contract when mentioning<br />
this advert. P: 1300 630 636<br />
citypropertyservices.co
TRADE DIRECTORY<br />
ADVERTISING &<br />
PROMOTION<br />
LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND<br />
Mullins’ hospitality team has unrivalled experience in the liquor<br />
and gaming sector, developed over 40 years. From greenfield<br />
applications and integrated developments to liquor and<br />
gaming compliance and employment advice - we are your<br />
one-stop-shop to ensure the best outcomes for your hotel.<br />
Curt Schatz, Managing Partner | Direct: 07 3224 0230<br />
Email: cschatz@mullinslawyers.com.au<br />
mullinslawyers.com.au<br />
For more information on<br />
advertising and promoting your<br />
business in the <strong>QHA</strong> REVIEW<br />
contact Simon Cross.<br />
qhareview@qha.org.au<br />
or 0413 698 630<br />
HOLDING REDLICH<br />
Full range of commercial legal services<br />
to assist the liquor and gaming<br />
industry, including all Liquor/Gaming<br />
applications and advisory, WHS,<br />
employment and property services.<br />
Robert Lyons<br />
P: 07 3135 0559<br />
E: Robert.Lyons@holdingredlich.com<br />
www.holdingredlich.com<br />
ELECTRICA SOUND & VISION<br />
Trust the experts in CCTV, alarms<br />
and digital signage. Get the<br />
competitive edge with the latest<br />
Audio Visual equipment, LED screens<br />
and music systems. Upgrade using<br />
our easy payment solutions.<br />
P: 0411 799 914<br />
darren@electrica.net.au<br />
www.electrica.net.au<br />
SCIENTIFIC GAMES<br />
This new generation of exciting game<br />
content draws on the strength of<br />
Scientific Games to create one of<br />
the most dynamic game libraries<br />
in the market.<br />
P: 07 3458 9180<br />
www.sggaming.com/australia<br />
<strong>QHA</strong> REVIEW | 63
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. THE<br />
BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES MEMBER<br />
HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong> PARTNER OR<br />
CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> DEPUTY CHEIF EXECUTIVE ON (07) 3221 6999.<br />
<strong>QHA</strong> REVIEW | 64<br />
ACCOUNTING/ TAX<br />
BDO Australia<br />
Ph: 07 3237 5999<br />
bdo.com.au<br />
HLB Mann Judd -<br />
Chartered Accountants<br />
Ph: 07 3001 8800<br />
hlb.com.au<br />
Prosperity Advisers QLD<br />
Ph: 07 3007 1971<br />
prosperity.com.au<br />
SW Accountants<br />
& Advisors<br />
Ph: 07 3085 0888<br />
sw-au.com<br />
Quantaco<br />
Ph: 02 8346 6000<br />
quantaco.co<br />
Clarity Management<br />
Ph: 3058 9732<br />
claritymg.com.au<br />
Hotel Accountants Pty Ltd<br />
Ph: 07 5560 8988<br />
hotelaccountants.com.au<br />
McGrathNicol<br />
Ph: 07 3333 9800<br />
mcgrathnicol.com<br />
ARCHITECTS / REPAIRS<br />
REFURBISHMENT/<br />
RECONSTRUCTION /<br />
CONSTRUCTION<br />
Ashley Cooper<br />
Construction<br />
Ph: 07 3142 5915<br />
ashleycooper.com<br />
BSPN Architecture<br />
Ph: 07 3851 9100<br />
bpsn.com.au<br />
Open Projects<br />
Ph: 1800 461 421<br />
openprojects.com.au<br />
Paynters - Design &<br />
Construction<br />
Ph: 07 3368 5500<br />
paynters.com.au<br />
Rohrig Constructions<br />
Ph: 07 3257 4411<br />
rohrlg.com.au<br />
Caughley & Co<br />
Ph: 0434 549 242<br />
caughleyco.com.au<br />
Imagination Play<br />
Ph: 07 3088 6077<br />
imaginationplay.com.au<br />
IQ Construct<br />
Ph: 3667 8202<br />
iqcontruct.com.au<br />
Urban Play<br />
Ph: 07 3256 0554<br />
urbanplay.com.au<br />
BEVERAGES<br />
Accolade Wines<br />
Ph: 07 3252 7933<br />
accolade-wines.com<br />
Brown-Forman<br />
Australia P/L<br />
Ph: 07 3010 2000<br />
brown-forman.com<br />
Campari Australia Pty Ltd<br />
Ph: 07 3253 1801<br />
camparigroup.com.au<br />
Carlton & United<br />
Breweries<br />
Ph: 07 3666 4104<br />
cub.com.au<br />
Coca-Cola Europacific<br />
Partners<br />
Ph: 13 26 53<br />
ccamatil.com<br />
Coopers Brewery<br />
Ph: 07 3275 3732<br />
coopers.com.au<br />
CUB Premium Beverages<br />
Ph: 07 3666 4104<br />
cub.com.au<br />
Diageo<br />
Ph: 07 3257 0800<br />
diageo.com<br />
Diablo Co<br />
Ph: 0400 696 192<br />
diabloco.com.au<br />
Lion<br />
Ph: 07 3361 7400<br />
lionco.com<br />
Liquid Specialty<br />
Beverages<br />
Ph: 07 5440 2006<br />
liquidsb.com.au<br />
Pernod-Ricard Australia<br />
Ph: 07 3340 5471<br />
pernod-ricard.com<br />
Red Bull Australia<br />
Ph: 02 9023 2892<br />
redbull.com.au<br />
Samuel Smith & Son<br />
Ph: 07 3373 5777<br />
samsmith.com<br />
Southtrade International<br />
Ph: 07 3085 7418<br />
southtradeint.com.au<br />
Treasury Wine Estates<br />
Ph: 03 9685 8000<br />
treasurywineestates.com<br />
Your Mates Brewing Co.<br />
Ph: 07 5329 4733<br />
yourmatesbrewing.com<br />
4 Hearts Brewing<br />
Ph: 07 3281 1004<br />
admin@4heartsbrewing.com<br />
www.4heartsbrewing.com<br />
Heads of Noosa Brewing Co.<br />
Ph: 0401 399 625<br />
headsofnoosa.com.au<br />
BUILDING SUPPLIES<br />
& SERVICES<br />
Bunnings<br />
Ph: 07 3452 5725<br />
bunnings.com.au<br />
Urban Play<br />
Ph: 07 3256 0554<br />
urbanplay.com.au<br />
EDUCATION, TRAINING<br />
& EMPLOYMENT<br />
Best Security -<br />
Security & Training<br />
Ph: 07 3212 8460<br />
bestsecurlty.net.au<br />
Find a Chef Pty Ltd<br />
Ph: 0431 376 689<br />
findachef.net.au<br />
Frontier Leadership<br />
Ph: 0423 097 246<br />
frontierleadership.edu.au<br />
Federation Academy<br />
Ph: 0423 097 246<br />
federationacademy.edu.au<br />
Prime Effect<br />
Ph: 0406 500 171<br />
primeeffect.com.au<br />
MEGT<br />
Ph: 0409 896 503<br />
megt.com.au<br />
Sero Institute<br />
Ph: 1800 206 010<br />
seroinstitute.edu.au<br />
TAFE Queensland<br />
Ph: 1300 308 233<br />
tafeqld.edu.au<br />
Tribe Workforce Solutions<br />
Ph: 07 3238 0808<br />
tribeworkforce.com.au<br />
The Kingsmen<br />
Ph: 0410 416 655<br />
thekingsmen.net.au<br />
Zenith Hospitality Staffing<br />
Solutions<br />
Ph: 07 3002 4000<br />
zenithhospitality.com<br />
ENERGY GAS/POWER<br />
BOC Limited<br />
Ph: 07 3212 4135<br />
boc.com.au<br />
TransTasman<br />
Energy Group<br />
Ph: 1300 118 834<br />
tteg.com.au<br />
Spinifex Energy<br />
Ph: 0419 108 638<br />
spinifexenergy.com.au<br />
Sun Flux Solar Australia<br />
Pty Ltd<br />
Ph: 0421 082 828<br />
sunfluxsolar.com.au<br />
FINANCES, BANKING,<br />
INSURANCE &<br />
INVESTMENTS<br />
BDO Australia<br />
Ph: 07 3237 5999<br />
bdo.com.au<br />
Commonwealth Bank of<br />
Australia<br />
Ph: 0476 824 307<br />
CommBank.com.au<br />
Gallagher Insurance<br />
Brokers<br />
Brisbane: 07 3367 5000<br />
Nth QLD: 07 4753 5311<br />
Toowoomba: 07 4639 7102<br />
ajg.com.au<br />
Shift<br />
Ph: 0498 137 007<br />
shift.com.au<br />
Green Finance Group<br />
Ph: 0457 883 700<br />
greenfinancegroup.<br />
com.au<br />
Waratah Debt Capital<br />
Ph: 0448 681 783<br />
waratahmanagement.<br />
com.au<br />
Westpac Banking<br />
Corporation<br />
Ph: 0438 701 195<br />
westpac.com.au<br />
Banktech<br />
Ph: 1800 080 910<br />
banktech.com.au<br />
BUPA - health insurance<br />
Ph: 134135<br />
(quote ID 2139463)<br />
bupa.com.au<br />
CTB & Co (Cooking the Books)<br />
Ph: 1300 911 282<br />
cookingthebooks.com<br />
Marmalade<br />
Ph: 0407 040 733<br />
withmarmalade.com.au<br />
Trinitas Australia Pty Ltd<br />
Ph: 1300 836 025<br />
trinitas3.com.au<br />
FOOD & ASSOCIATED<br />
BUSINESSES<br />
Bidfood Australia Limited<br />
Ph: 0434 939 134<br />
bidfood.com.au<br />
PFD Food Services<br />
Ph: 131 733<br />
pfdfoods.com.au<br />
Simon George and Sons<br />
Ph: 07 3717 1400<br />
simongeorge.com.au<br />
CTB & Co<br />
(Cooking the Books)<br />
Ph: 1300 911 282<br />
cookingthebooks.com<br />
Food and Agribusiness<br />
Network<br />
Ph: 0419 651 157<br />
foodagribusiness.org.au<br />
The Entertainment Group of<br />
Australia Pty Ltd<br />
Ph: 0413 035 482<br />
entertainment.com.au<br />
FURNITURE SUPPLY<br />
Table Top Innovations<br />
Ph: 07 5532 7191<br />
tabletopinnovations.com.au<br />
SlumberCorp<br />
Ph: 07 3892 7477<br />
slumbercorp.com.au<br />
GAMING AND RACING<br />
Ainsworth Game<br />
Technology P/L<br />
Ph: 07 3209 6210<br />
ainsworth.com.au<br />
Aristocrat Leisure<br />
Industries<br />
Ph: 07 3727 1600<br />
aristocrat.com.au<br />
IGT<br />
Ph: 07 3890 5622<br />
igt.com.au<br />
Konami Australia<br />
Ph: 02 9666 3111<br />
konamiaustralia.com.au<br />
Light & Wonder<br />
Ph: 02 9773 0299<br />
explore.lnw.com<br />
MAX<br />
Ph: 0436 839 857<br />
max.com.au
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
Odyssey Gaming Services<br />
Ph: 07 3087 3300<br />
odysseygaming.com<br />
PVS Australia Pty Ltd<br />
Ph: 03 8671 1900<br />
pvsoz.com.au<br />
Simtech<br />
Ph: 07 5596 6993<br />
simtechcreations.com<br />
Keno<br />
(The Lottery Corporation)<br />
Ph: 07 3001 9300<br />
thelotterycorporation.com<br />
TAB<br />
Ph: 1800 823 888<br />
tab.com.au<br />
UTOPIA Gaming Systems<br />
Ph: 1800 200 201<br />
utopiagaming.com.au<br />
HOSPITALITY<br />
CONSULTANTS<br />
AHS Hospitality<br />
Ph: 07 5512 6143<br />
ahshospitality.com.au<br />
DASK Entertainment<br />
Group Pty Ltd<br />
Ph: 0452 640 418<br />
daskentertainment.com.au<br />
DNS Specialist Services<br />
Ph: 0433 906 809<br />
dnsspecialistservices.com.au<br />
DWS Hospitality Specialists<br />
Ph: 07 3878 9355<br />
dws.net<br />
Lighthouse Safety &<br />
Compliance<br />
Ph: 0422 669 631<br />
lighthousesafety.com.au<br />
Logic Hospitality<br />
Ph: 07 5520 3957<br />
logichospitality.com.au<br />
Nightlife - Music & Video<br />
Freecall: 1800 679 748<br />
nightlife.com.au<br />
Pro Score - Sporting<br />
Promotions<br />
Ph: 0431 366 800<br />
proscore.com.au<br />
Rooks Entertainment<br />
Ph: 07 4068 8633<br />
rooks-entertainment.com.au<br />
HOTEL & BAR SUPPLIES<br />
BOC Limited - Gas/<br />
Reticulation Supply<br />
Ph: 07 3212 4322<br />
boc.com.au<br />
Reward Hospitality<br />
Ph: 07 3341 5929<br />
rewardhospitality.com.au<br />
Stoddart<br />
Ph: 0437 576 447<br />
stoddart.com.au<br />
HOTEL BROKERS /<br />
REAL ESTATE /<br />
PROPERTY VALUERS<br />
Off Market Hotels<br />
Chris Cameron<br />
Ph: 0477 271 875<br />
offmarkethotels.com.au<br />
Power Jeffrey & Co -<br />
Hotel Brokers<br />
Ph: 07 3832 6000<br />
powerjeffrey.com.au<br />
CRE Brokers<br />
Ph: 07 5371 0165<br />
crebrokers.com<br />
HTL Property<br />
Ph: 02 8016 3810<br />
htlproperty.com.au<br />
JLL<br />
Ph: 07 3231 1311<br />
jll.com.au<br />
<strong>QHA</strong> PLATINUM PARTNERS<br />
<strong>QHA</strong> DIAMOND PARTNERS<br />
<strong>QHA</strong> GOLD PARTNERS<br />
Morph Consulting Services<br />
Ph: 0438 758 847<br />
morph-consulting.com<br />
Nuvho<br />
Ph: 07 3357 9951<br />
nuvho.com<br />
Professional Hospitality<br />
Ph: 07 3160 8132<br />
professionalhospitality.<br />
com.au<br />
Prostaff Events Pty Ltd<br />
prostaffevents.com.au<br />
HOTEL ENTERTAINMENT<br />
LEGAL<br />
Mullins<br />
Ph: (07) 3224 0222<br />
mullinslawyers.com.au<br />
Holding Redlich<br />
Ph: 07 3135 0500<br />
holdingredlich.com<br />
HopgoodGanim Lawyers<br />
Ph: 0419 762 469<br />
hopgoodganim.com.au<br />
K&L Gates<br />
Ph: 0416 131 543<br />
klgates.com<br />
BDO Australia<br />
BSV<br />
CashZone<br />
Daily Press<br />
H&L Australia<br />
<strong>QHA</strong> SILVER PARTNERS<br />
Off Market Hotels<br />
Prosperity<br />
Advisers QLD<br />
PVS Australia<br />
Simon George & Sons<br />
Tanda<br />
Trans Tasman<br />
Energy Group<br />
UTOPIA Gaming<br />
Systems<br />
Your Mates Brewing<br />
Company<br />
Fox Sports<br />
Ph: 0403 061 412<br />
foxsports.com.au<br />
Foxtel for Business<br />
Ph: 1300 720 630<br />
austar.com.au<br />
Sky Channel<br />
Ph: 07 3228 6344<br />
Freecall: 1800 251 710<br />
skychannel.com.au<br />
Stan Sport<br />
Ph: 0416 208 417<br />
stan.com.au/sport/venues<br />
LIQUOR<br />
BUYING GROUPS<br />
Bottlemart<br />
Ph: 1300 733 504<br />
bottlemart.com.au<br />
Independent Liquor<br />
Group<br />
Ph: 07 3713 2751<br />
ilg.com.au<br />
Liquor Legends<br />
Ph: 07 3107 7422<br />
liquorlegends.com.au<br />
Best Security<br />
BOC Limited<br />
BSPN Architecture<br />
Chewzie Table<br />
Ordering<br />
Coopers Brewery<br />
Command 51<br />
Diablo Co<br />
Grayza<br />
Green Finance Group<br />
HLB Mann Judd<br />
<strong>QHA</strong> BRONZE PARTNERS<br />
Liquid Specialty<br />
Beverages<br />
MSL Solutions<br />
Odyssey Gaming<br />
Services<br />
Open Projects Group<br />
Operandio Pty Ltd<br />
Paynters<br />
Platypus Print<br />
Packaging<br />
Power Jeffrey and<br />
Company<br />
Quantaco<br />
Rohrig Constructions<br />
Red Bull Australia<br />
Secure Access I.T.<br />
Shift<br />
Simtech<br />
Southtrade<br />
International<br />
Stan Sport<br />
SW Accountants<br />
& Advisors<br />
Waratah Debt Capital<br />
<strong>QHA</strong> REVIEW | 65
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
APPROVED<br />
MANAGER’S<br />
LICENCE<br />
RESPONSIBLE MANAGEMENT<br />
OF LICENSED VENUES<br />
TRAINING<br />
LIQUOR<br />
WHOLESALE GROUPS<br />
ALM (Australian Liquor<br />
Marketers)<br />
Brisbane: 07 3489 3600<br />
Townsville: 07 4799 4022<br />
Cairns: 07 4041 6070<br />
almliquor.com.au<br />
Your Mates Brewing Co.<br />
Ph: 07 5329 4733<br />
yourmatesbrewing.com<br />
4 Hearts Brewing Co.<br />
Ph: 0428 236 436<br />
4heartsbrewing.com<br />
MEDIA / MARKETING<br />
Daily Press<br />
Ph: 0412 224 969<br />
dailypress.com.au<br />
POINT OF SALE /<br />
PAYMENTS<br />
Hikvision <strong>Digital</strong> Technology<br />
Ph: 1300 976 305<br />
hikvision.com<br />
Lotus Commercial Pty Ltd<br />
Ph: 1300 653 536<br />
lotusfilters.com.au<br />
Luxxe Outsourced Hotel<br />
Services<br />
Ph: 03 8761 9156<br />
luxxe.com.au<br />
Security Registers<br />
Ph: 0452 363 166<br />
securityregisters.com.au<br />
Tru Security Services<br />
Ph: 0452 377 662<br />
trusecurity.com.au<br />
SUPERANNUATION<br />
HOSTPLUS<br />
Ph: 1300 467 875<br />
hostplus.com.au<br />
Security Registers<br />
Ph: 0452 363 166<br />
securityregisters.com.au<br />
Smart Parking Limited<br />
Ph: 0421 155 972<br />
smartparking.com<br />
Vix Vizion Pty Ltd<br />
Ph: 0413 026 918<br />
vixvizion.com<br />
Whats Doing App<br />
Ph: 0404 561 895<br />
whatsdoingapp.com<br />
TRANSPORT<br />
A.P. Eagers Limited<br />
Ph: 07 3109 6731<br />
apeagers.com.au<br />
“HONESTLY THE BEST TRAINING<br />
SESSION! FUN AND LIGHT-HEARTED<br />
WHILE BEING VERY INFORMATIVE AND<br />
KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />
OTHER COURSES OFFERED:<br />
Online RSA/RSG Training<br />
Gaming Nominee Training<br />
Employment Relations Training<br />
Employment Relations Webinar<br />
Responsible Management of Licensed Venues<br />
Training is a mandatory training requirement<br />
for those applying for a liquor licence, and<br />
applicants for an Approved Manager’s Licence.<br />
Training is offered face to face at regional<br />
centres throughout Queensland.<br />
For more information please contact the<br />
<strong>QHA</strong> Training Centre<br />
Ph: 07 3221 6999 Fax: 07 3221 6649<br />
Email: training@qha.org.au<br />
Web: www.qha.org.au<br />
CashZone<br />
Ph: 0466 148 752<br />
cashzoneatm.com.au<br />
H&L Australia Pty Ltd<br />
Ph: 0407 975 411<br />
hlaustralia.com.au<br />
MSL Solutions<br />
Ph: 0448 134 625<br />
mslsolutions.com<br />
Banktech<br />
Ph: 1800 080 910<br />
banktech.com.au<br />
Bepoz Retail Solutions<br />
Ph: 1300 023 769<br />
bepoz.com.au<br />
Harris Data Systems<br />
Ph: 07 5535 7677<br />
harrisdata.com.au<br />
Idealpos Solutions Pty Ltd<br />
Ph: 1300 944 117<br />
mark.beeley@idealpos.<br />
com.au<br />
MyVenue Pty Ltd<br />
Ph: 0447 129 873<br />
myvenue.com/pubs-cafes-bars<br />
PRINTING / PACKAGING<br />
Platypus Print Packaging<br />
Ph 07 3352 0300<br />
platys.com.au<br />
SECURITY / CLEANING<br />
Best Security<br />
Ph: 07 3212 8460<br />
bestsecurity.net.au<br />
Command 51<br />
Ph: 0437 368 352<br />
command51.com.au<br />
CMBM Facility Services<br />
Ph: 07 3391 1040 /<br />
Ph: 0419 708 715<br />
cmbm.com.au<br />
Future Business Technology<br />
Group<br />
Ph: 1300 706 155<br />
fgtgroup.com.au<br />
TECHNOLOGICAL<br />
PRODUCTS & SERVICES<br />
BSV<br />
Ph: 1300 244 727<br />
bigscreenvideo.com.au<br />
Chewzie Table Ordering<br />
Ph: 1300 243 994<br />
chewzie.me<br />
Grayza<br />
Ph: 1300 944 131<br />
grayza.com<br />
Operandio Pty Ltd<br />
Ph: 0422 398 294<br />
operandio.com<br />
Secure Access I.T.<br />
Ph: 1300 880 565<br />
secureaccess.com.au<br />
Tanda<br />
Ph: 1300 859 117<br />
tanda.co<br />
BK Electronics<br />
Ph: 0431 509 409<br />
bkelectronics.com.au<br />
Cherry Hub Pty Ltd<br />
Ph: 0409 548 276<br />
cherryhub.com.au<br />
Hikvision <strong>Digital</strong> Technology<br />
Ph: 1300 976 305<br />
hikvision.com<br />
IDU Technologies Pty Ltd<br />
mitch@idu-identification.com<br />
idu-identification.com<br />
Jands<br />
Ph: 0408 506 620<br />
jands.com.au<br />
JB Hi-Fi Commercial<br />
Division<br />
Ph: 07 3360 9925<br />
jbhifi.com.au<br />
Mr Yum<br />
Ph: 0448 504 121<br />
mryum.com.au<br />
onPlatinum ICT<br />
Ph: 0402 281 561<br />
onplatinum.com.au
GAMING & MONITORING<br />
Looking for a new affordable and streamlined<br />
Gaming Monitoring system for your Venue?<br />
Currently operating in Victoria as a TITO, Loyalty and<br />
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MONITORING:<br />
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and grow your top line<br />
with informed<br />
decision making and<br />
extensive analytics.<br />
RECONCILIATION:<br />
You can avoid the extra<br />
cost and hassle of<br />
third party systems<br />
with single-touch<br />
gaming reconciliation.<br />
TITO:<br />
TRAC’s TITO functionality<br />
is simple & efficient<br />
and comes with<br />
dedicated help desk support.<br />
VENUES WANTED - FREE TRIAL<br />
We are expanding our services in Queensland and we’re searching<br />
for venues looking to grow their Gaming offering. As a <strong>QHA</strong> Silver Partner<br />
we’re offering a free trial to suitable <strong>QHA</strong> Members.*<br />
Limited spots are available so get in quick!<br />
Scan here for more info<br />
Contact Paul Naylor on 0419 352 295 today to see if you qualify for a free trial.<br />
*Free trial is subject to approval. Terms and conditions apply. See website for details.
We specialise in<br />
GUARANTEED MAXIMUM PRICE (GMP)<br />
DESIGN & CONSTRUCT (D&C)<br />
TENDERED (TRADITIONAL)<br />
07 3142 5915 | enquiries@ashleycooper.com<br />
Unit 2/3-5 Deakin St, Brendale QLD 4500<br />
F l<br />
ashleycooper.com