December 2017 Digital Issue

chandeliers and wall sconces embellished
with ornate crystal elements
ensure that the space lives up to its
name. The ballroom’s pre-function
space was also revamped, now featuring
mosaic tile and a new permanent
bar with ’20s inspired details.
No stranger to the hotel-renovation
process, Le Chatton notes that
almost every major hotel he has
worked at has undergone some form
of renovation during his tenure,
including Cambridge, Ont.’s Langdon
Hall and Fairmont Scottsdale
Princess. The French-born hotelier’s
resumé boasts positions with many of
the world’s top luxury brands, including
Fairmont Hotels & Resorts, Four
Seasons Hotels and Resorts, Waldorf-
Astoria and Relais & Chateaux.
Having begun his hospitality
career in F&B, he is also an accomplished
sommelier and was named
the best sommelier in Ontario and,
subsequently, the third-best sommelier
in Canada and first runner up for
best sommelier USA (during the ’90s).
Beyond improving aesthetics, the
French expat has also led the King
Edward’s team to achieve greater
levels of performance. In 2016, the
hotel achieved the highest TripAdvisor
ranking it’s ever received —
eighth out of 136 hotels in Toronto.
The hotel was also propelled to new
heights within Omni Hotels and
Resorts’ guest experience and satisfaction
rankings. The King Edward
currently ranks third out of the
company’s 60 properties.
This upward trend is also reflected
in the property’s financial results. In
fact, Le Chatton was named General
Manager of the Year-RevPAR
Acheivement Category by Omni in
2016 — becoming the first GM to
to win this award during their first
full year with the company. RevPAR
growth has continued its upward
trajectory into 2017. As of May,
RevPAR had increased by
14.2 per cent, year-do-date —
outpacing RevPAR growth among
upper-upscale hotels in Toronto.
Anna Salvati, director of HR
at The Omni King Edward Hotel,
credits much of this success and
performance growth to Le Chatton’s
focus on team building and leadership
acumen. “Christophe’s leadership
has created a team-oriented
environment built on trust and
respect. Regular meetings, open
dialogue and actionable outcomes are
examples of how Christophe keeps
his team working together cohesively
and productively. His strong and
effective communication skills ensure
that everyone in the organization
understands their role and strives for
the highest standards.”
“You can’t do anything by yourself.
And, if you’re going to do it with your
team, you [need to] make sure your
team is fully engaged with you and
your vision and passion,” the GM
explains. “I like to teach, to connect
with my leadership team and to
CONGRATULATIONS!
Kruger Products congratulates all those who have received
recognition at the Hotelier 2017 Pinnacle Awards
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