QHA Review January 2018

q u e e n s l a n d h o T E L S a s s o c i a t i o n
j a n u a r y 2 0 1 8 e d i t i o n
true blue
aussie
THE BONANNO FAMILY’S PASSION
FOR THEIR PUB AND BUNDY
INSIGHTS:
RYDGES SOUTH BANK
EATONS HILL HOTEL
COMPASS:
BEAUTIFUL BOWEN
WHERE THE BUSH MEETS THE SEA
PROFILE:
THE NEW SOLUTION WHEN CUSTOMERS
NEED TO CHARGE THEIR MOBILE

Innovation is all about change and
understanding that solutions can only
come from the ability to recognise that
nothing is impossible. At Stoddart, we
are one of Australia’s leading stainless
steel fabrication specialists, metal
fabrication manufacturers, commercial
kitchen equipment fabricators and
distributor of major reliable brands for
the food service, Architecture & building
industries. We understand that there is
nothing that cannot be improved upon.
Stoddart are Australia's one-stop
supplier of quality food service
equipment to major hotel chains and
everyday food outlets. Whilst Stoddart
specialises in food service applications,
their engineering excellence has led to
several other successful business units,
including major project kitchen
contracting, custom stainless steel
fabrication, architectural infrastructure &
metalwork, street furniture and stainless
steel plumbing products.
Our offices in each Australian mainland
state capital and our national service
coverage provide the support you need.

Bernie Hogan, Tom McGuire our QHA President and Richard Deery QHA Senior
Vice-President at Richards Story Bridge Hotel
ANOTHER HUGE YEAR AHEAD IN QUEENSLAND!
ALL LOCATIONS... WILL
EXPERIENCE AN INFLUX OF
COMMONWEALTH GAMES
VISITORS IN APRIL,
SO NOW IS THE TIME TO TAILOR
YOUR OFFERING AND FILL
YOUR VENUES!
I trust all our members have survived the Christmas period, with plenty of
good trading and good cheer! The QHA are back on deck looking forward
to another year of representing our industry, and assisting them to make the
most of what 2018 has to offer.
To many members the Commonwealth Games held on the Gold Coast may
seem either a long way off, or too far away from their business. Whilst we
can confidently say the South East corner of the state will be awash with
visitors, we encourage every member to tap into the Games as the world
comes to visit Queensland!
Our mantra for periods like these is “get them to stay a day longer”. Every
tourist will eat, drink, seek entertainment, purchase gifts, make memories
and be our biggest advocates when they go home. Townsville, Cairns and
Brisbane are all locations along with the Gold Coast that will experience an
influx of Commonwealth Games visitors in April, so now is the time to tailor
your offering and fill your venues!
Apart from this, the QHA have a full calendar of training, events and
educational opportunities for members throughout the year. We will be
doing our best to cover as much of the state and engage as many of you
as possible but otherwise, pick up the phone as we would love to hear from
you all and see our industry grow.
BERNIE HOGAN
QHA CHIEF EXECUTIVE/EDITOR
QHA REVIEW | 3

3 EDITOR’S LETTER
5 CONTRIBUTORS
J a n u a r y 2 0 1 8 e d i t i o n
QHA
Level 14, 270 Adelaide Street
Brisbane, Queensland 4000
GPO Box 343
Brisbane, Queensland 4001
Phone: 07 3221 6999
1800 177 594
Fax: 07 3221 6649
Web: www.qha.org.au
Email: info@qha.org.au
Office Hours
8.30am – 5.00pm Monday to Friday
Associate Editor
Mr Ben Weston
Email: bweston@qha.org.au
President
Mr Tom McGuire
Senior Vice President
Mr Richard Deery
Vice Presidents
Mr Scott Armstrong
Mr John Douglas
Mr Brad Fitzgibbons
Secretary/Treasurer
Mr Tony Condon
Trustees
Mr Will Cordwell
Mr Peter Britain
Chief Executive and Editor
Mr Bernie Hogan
6 NEWS
16 LATEST & GREATEST
18 FEATURE:
YOUNG AUSTRALIAN HOTEL, BUNDABERG
32 PROFILE:
iCHARGE - A MEDIA PLAYER DRIVEN BY
MOBILE CHARGING STATIONS
40 INSIGHTS:
RYDGES SOUTHBANK
EATONS HILL HOTEL
46 ACCOMMODATION
50 COMPASS:
BOWEN - TROPICAL TREASURE
58 TOP DROP
62 TRADE DIRECTORY
64 PARTNERS & CORPORATE MEMBERS
www.qha.org.au
QHA REVIEW | 4
QHA REVIEW is published by the Queensland
Hotels Association ABN 54 878 166 941.
All information is correct at time of going to press.
The publishers cannot accept responsibility for
errors in articles or advertisements, or unsolicited
manuscripts, photographs or illustrations.
The opinions and words of the authors do not
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rights reserved. Reproduction in part or whole is
strictly prohibited without prior permission.
ADVERTISE
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QHA REVIEW contact
Bryony Brand: 0400 462 843
qhareview@qha.org.au

DAMIAN STEELE
QHA Industry
Engagement
Manager
A hospitality industry
professional with over
30 years’ experience
in liquor, gaming and
operations. Damian
has a strong focus
on compliance and
legislation.
ROSS TIMS
QHA Training and
Safety Manager
Ross manages the
development and
delivery of industry
related training courses
and the provision of
workplace health and
safety services to
QHA member hotels
and other hospitality
venues.
PAUL ST JOHN-WOOD
Membership Officer
Paul is the face of the
Association to many
QHA members as he
travels the length and
breadth of the state
visiting, advising and
assisting publicans.
JUDY HILL
QHA Accommodation
Division Manager
As a professional
advocate for the
accommodation sector
of the hotel industry,
Judy advises and
represents members
on matters including
tourism legislation,
marketing strategy,
risk management and
airline regulation.
JASON SAMMON
QHA Employment
Relations Officer
Jason has a keen
interest in employment
relations and assisting
hospitality employers
with their staffing
queries. Jason also
has several years of
experience working
in a small business
environment.
THE HON YVETTE D’ATH
Attorney-General and
Minister for Justice
and Minister for
Training and Skills
Yvette D’Ath is a
Labor member of the
Legislative Assembly
of Queensland
representing the seat of
Redcliffe.
MIKE SARQUIS
Executive Director of
Liquor and Gaming
Regulation
Mike’s responsibilities
include managing the
gaming and liquor
regulatory licensing and
compliance regimes,
and implementing the
responsible gambling
strategy and harm
minimisation programs.
NICK BAINBRIGGE
State Manager (Qld)
Aristocrat
Nick has a proven
history in wholesale
liquor, electronic
gaming, and hotel and
restaurant operation.
He now heads up the
state team for one
of Australia’s leading
manufacturers of
gaming machines.
BRENDAN O’FARRELL
Chief Executive
Officer, Intrust Super
Brendan is responsible
for overall management
of the fund and
providing advice to the
board of directors. He
passionately believes
education is critical in
super due to the everchanging
nature of the
industry.
CURT SCHATZ
Managing Partner,
Mullins Lawyers
With over 30 years’
experience in property,
liquor and gaming law,
Curt is recognised
as a leader in this
field. He advises
pub, club, nightclub,
restaurant, resort and
accommodation venue
owners and operators.
JOHN ROZENTALS
Wine Writer
John Rozentals is a
freelance writer who
has penned travel, food
and wine articles for
a range of Australian
newspapers and
websites including our
very own QHA Review.
QHA REVIEW | 5

NEWS
One of the Sunshine Coast ‘s independent breweries - Sunshine Brewery
Photography: Calvin Skinner
THE SEAL OF INDEPENDENCE
The independent Brewers Association of (IBA) is
working on a series of ‘awareness pillars’ aimed at
helping Australian consumers identify beers that are
brewed by independent breweries.
One of these awareness pillars set to be launched
early this year is a seal of independence. The seal will
be available exclusively to IBA members and will signify
those beers brewed by independents as opposed to
those brewed by larger corporate entities. The move
replicates what has taken place in the US and UK.
It is to assist consumers make informed decisions,
just like the Made in Australia campaign. More and
more, consumers are wanting to educate themselves
on where the products they purchase come from and
who they are made by.
QHA REVIEW | 6

NEWS
LAGER LAUNCHED TO
ASSIST FARMERS
If any beer could claim to be for a fair dinkum cause,
Thirsty Cow Lager goes down best.
Thirsty Cow Charity, a not-for-profit provider of
sustained relief to hundreds of farmers affected by the
ravages of flood, drought and bushfires since 2008,
has teamed up with the Australian Beer Company to
launch Thirsty Cow Lager into the Queensland tap
beer market.
The Australian Beer Company will donate a portion
of the purchase price of each keg to the Thirsty Cow
Charity.
The charity’s Company Secretary Brent Christie said
every pub and hotel that stocks Thirsty Cow Lager
makes a personal and tangible investment not only
in support of struggling farmers but Australia’s entire
prime-produce industry.
“It’s a product with a very significant cause, that of
bringing awareness, assistance and demonstrating a
very public social responsibility and understanding of
the sometimes dire plight of our food producers and
ultimately our ongoing food security,” he said.
“IT’S A PRODUCT WITH A VERY SIGNIFICANT
CAUSE, THAT OF BRINGING AWARENESS,
ASSISTANCE AND DEMONSTRATING A VERY PUBLIC
SOCIAL RESPONSIBILITY AND UNDERSTANDING
OF THE SOMETIMES DIRE PLIGHT OF OUR FOOD
PRODUCERS AND ULTIMATELY OUR ONGOING
FOOD SECURITY”
To find out more about stocking Thirsty Cow Lager
at your venue visit www.thirstycow.org.au or contact
info@thirstycow.org.au.
QHA REVIEW | 7

NEWS
CANNABIS
FLAVOURED BEER
MARKET READY TO
HIT NEW HIGH
Once confined to the experimental hijinx of home
brewers, the production of cannabis flavoured beer is
drawing the interest of commercial crafters.
Recent legalisation of hemp seed-based food and
drink products in many countries, including Australia,
has opened the market up to a variety of hemp based
beverages.
Research and development has already started in the
northern hemisphere on a premium craft beer range
infused with terpenes – organic oils that give particular
plants their distinctive aroma.
Terpenes extracted from hemp and cannabis don’t
contain THC (tetrahydrocannabinol) – the mood
enhancing bit – or CBD (cannabidiol), the bit restricted
for use only in medicinal products.
US-based nutraceutical and medical cannabis
company Creso Pharma is working with Canadian
cannabis investor LGC Capital and British brewer
Baltic Beer Company to develop “a bespoke portfolio
of cannabis and hemp-derived alcoholic and nonalcoholic
beverages infused with various cannabis and
hemp-derived ingredients”.
“THE CANNABIS INFUSED BEVERAGE INDUSTRY IS
AN EMERGING AND GROWING INDUSTRY AND WE
SEE A LOT OF POTENTIAL VALUE IN THIS MARKET,”
HE SAID.
CEO of LGC Capital, John McMullen, said the
popularity of hemp derived beverages can only grow
higher.
“The cannabis infused beverage industry is an
emerging and growing industry and we see a lot of
potential value in this market,” he said.
The first batch of beer is expected to land on shelves
in June or July this year.
QHA REVIEW | 8

NEWS
SUPURB BREWS
WITH FOOD TO MATCH
COMING TO CAIRNS
The Hemmingway’s Brewery brand is getting bigger
and brighter with the construction of a second
establishment in Cairns.
Co-founders Tony Fyfe and Craig Parsell say that, like
their original Hemingway’s Brewery in Port Douglas,
they’re creating a special place that will be embraced
by both locals and visitors who appreciate the
character and authenticity of a brewery with its roots
firmly planted in Far North Queensland.
“Hemingway’s Brewery aims to build and operate
the best gastro brew pubs in the country with a
focus on brewing great craft beer, which is becoming
increasingly popular as people discover the amazing
taste of a beverage that is unfiltered, unpasteurised
and preservative-free; made with just four key
ingredients – yeast, hops, base malts and water,”
says Tony.
Hemingway’s Brewery Cairns is taking shape within
the Cruise Liner Terminal’s Shed 2 overlooking Trinity
Outlet. The new venture at the heritage-listed site will
incorporate an impressive new brewery with 10 times
the capacity of the Port Douglas venue, spanning
1400 square metres and housing seven, 7000-litre
fermentation tanks. It will also comprise a gastro
brewpub with a full-service kitchen for casual and fine
dining and extensive events space.
Tony says Hemingway’s winning combination of great
beer and great food in a great location is underpinned
by the company’s core values prioritising the local
community - and will apply equally to the Cairns
venture as it does in Port Douglas.
“When completed, our state-of-the-art brewery in
Cairns will be like nothing ever seen before in the
region, boasting an incredible capacity to brew a wide
selection of high quality, fresh craft beers, produced
in small batches for optimum purity and brewed by
locals, for the locals.”
Tony and Craig anticipate the venture will become an
enticing tourism drawcard as the region’s economy
experiences a renewed spike in both domestic and
international visitation, while also catering to locals
through its focus on investing in the community.
Hemmingway’s Brewery Cairns is expected to open
mid-2018 and create more than 100 new jobs in
the region.
QHA REVIEW | 9

NEWS
HOUSE OF ARRAS SPARKLES
AT EVERY CAPITAL CITY WINE SHOW
QHA REVIEW | 10
Aussie sparkling wine lovers looking for the best
bubbles need look no further than premium Tasmanian
label House of Arras – which scooped the Best
Sparkling Trophy at every capital city wine show in
Australia in 2017.
House of Arras winemaker Ed Carr celebrated the
clean sweep after the results of the Royal Hobart
Wine Show and the National Wine Show in
Canberra in November.
“These awards have topped a superlative year for
House of Arras. Such endorsement across a broad
range of judges is an absolute statement of quality and
the entire viticulture and winemaking team is extremely
proud of this achievement,” he said.
The seven trophies were split between the House of
Arras Grand Vintage 2008, which took home three
trophies (including the Best Sparkling Trophy at the
Royal Queensland Wine Show in July) and Blanc de
Blancs 2008 which received four.
Australian sparkling wine accounts for over 58% of all
sparkling sales (Champagne only accounts for 31.7%
of sparkling sales), and over 60 million bottles were
sold in Australia in the last 12 months, of which 10
million were sold in December.
House of Arras is part of the Accolade Wines portfolio,
which features other premium brands including Grant
Burge, Hardys, St Hallett and Croser.
Headquartered in Australia, Accolade Wines is one of
the world’s largest producers of new world wines. The
Australian operations alone deliver approximately 38
million cases to over 140 countries annually. Accolade
is a world leading provider of premium, mainstream
and value wines and was the first wine company to
have a footprint in all major New World wine regions.

Osbourne Hotel, Fortitude Valley
NEWS
STEPPING UP
ROAD SAFETY
07 3252 8899
info@brandandslater.com.au
www.brandandslater.com.au
Apparently drinking and walking can be just as
dangerous as drinking and driving. Sadly, last
year, more than one in three pedestrians killed on
Queensland roads had been drinking.
We’re well accustomed to the dangers of drink driving,
yet drinking and walking is not seen by many as a
risky behaviour.
So the Queensland Government has conjured a Join
the Drive road safety campaign launched to coincide
with the holiday season.
The message is simple - if you have had a few drinks,
take care near the road and watch where you cross.
The campaign runs until February and features online
videos and advertising material for hotels and pubs,
including eye catching street
chalk art.
To find out more and get involved with these new road
safety initiatives, follow Join the Drive on Facebook:
https://www.facebook.com/JoinTheDrive
Instagram: https://www.instagram.com/jointhedrive/
Twitter: https://twitter.com/jointhedrive

NEWS
CANIMALISATION
QHA REVIEW | 12
At a time when craft beers are all the rage in
Queensland and consumers want brewery fresh
beer to enjoy at home, Aether Brewing in Milton has
stepped up to the plate to service this desire.
Aether is a Brisbane Brew Pub serving a selection of
the finest, locally brewed Queensland beers and they
have recently invested in a CANimal machine, which is
the next step in the evolution of packaged beer.
In recent years, we have seen the humble glass stubby
joined by the growler (1.89l container to takeaway
fresh tap beer), the squealer (945ml) and a resurgence
in the aluminium can. The CANimal effectively
combines a tinnie with a squealer. 946ml aluminium
cans are filled directly from the keg via tap, then swiftly
sealed by a repurposed tabletop food packaging
machine.
The CANimal machine was first introduced to Australia
by craft brewers Modus Operandi who saw it as
the perfect solution for limited release beers, which
sometimes might never have been bottled or canned.
Plus, at 946ml the cans were seen as a friendly size
for someone just looking to try a beer, with the beer
staying much fresher in a can than a squealer.
Whilst we believe Aether Brewing is the first in
Queensland to have a CANimal machine, several
breweries, licensed premises and retailers around
Australia have already jumped on the bandwagon.
A little over a year ago, Cellarbrations Superstore
in Hamilton Hill, Western Australia reportedly sold
more than 4,500 cans in the ensuing 12 months
after acquiring a CANimal. Clancy’s in Fremantle
followed suit when a trial of the machine on loan from
Cellarbrations saw them sell around 30 cans an hour
on average.
If you have consumers who insist on taking home fresh
beer, going CANimal might just be the answer. Either
way it is a pretty cool contraption to watch in action.
https://www.facebook.com/AetherBrewing/

NEWS
SPORTING CHANCE
Anyone doubting the rise in popularity of craft beer
need look no further than our southern sports mad
states.
Collingwood based Stomping Ground Brewery earlier
in the year released a beer for Melbourne City FC (a
team in the national A-League soccer competition).
The club’s marketing director, Nick Becker recently
commented, “The feedback we’re getting from the
fans is fantastic. The stuff [Stomping Ground has]
brought down to match days has just taken off; there’s
been steady growth from round one. It’s gone from
fans discovering it to a queue to get a beer an hour
before kick off five to ten people deep.”
As such, the Central Coast Mariners, another team in
the A-League, have followed suit partnering with local
brewer Six String Brewing to produce their own beer.
Gage Roads is another craft brewer getting in on
the action having recently signed the rights to Perth
Stadium, it has also produced a collaborative beer with
the Essendon Bombers AFL team.
The phenomenon is apparently replicating what has
already taken place around the world with craft beer
being one of the means by which clubs are looking to
entice fans to their games. Reportedly, US stadiums
have started to take on local and independent brewers
even if they have a deal in place with a larger brewery.
It is centred around the whole philosophy of supporting
local businesses.
Who knows what the future has in store. It almost
seems incomprehensible to even consider the mighty
Marroons taking to Suncorp Stadium in anything other
than jerseys emblazoned with XXXX. But then again,
it has taken some time for us to come to grips with
calling Lang Park Suncorp Stadium but over time it
has become part of our vocabulary.
QHA REVIEW | 13

NEWS
MEGA MILLIONS IS
LANDING IN QLD!
Keno Mega Millions is coming to Queensland pubs
20 years after Keno was first offered.
In the biggest product launch in the state’s recent
history, Keno has unveiled an exciting new game that
will give Queensland hotel patrons the chance to win
$5 million or more every three minutes for a
$2 investment.
Keno Mega Millions will launch across the state in early
2018 and offers customers more choice in how they
spend their dollar.
Mega Millions is an evolved version of the existing
“Classic” game that started in the state in July 1997,
and uses the same Keno ball draw.
In addition to the new $5 million minimum cash prize
for the 10-number game, it has higher jackpots on
several other lower number games.
REACHING NEW PLAYERS
Mega Millions has been developed to appeal to new
customers, explains David Dicker, Keno’s National
Partnership Manger. Research suggests it will attract a
younger audience to pubs.
“Research indicates Mega Millions will broaden the
appeal to a younger customer and will be the new
entry point for jackpot chasers, who currently play
Keno infrequently and only when Jackpots are high.
“Customers will get a significantly larger return on their
investment, not only making the game attractive for
existing customers but also attracting a new pool of
players,” he said.
“CUSTOMERS WILL GET A SIGNIFICANTLY LARGER
RETURN ON THEIR INVESTMENT, NOT ONLY MAKING
THE GAME ATTRACTIVE FOR EXISTING CUSTOMERS
BUT ALSO ATTRACTING A NEW POOL OF PLAYERS,”
HE SAID.
headline prize more than double.
“Plus, there’s more chances to win: the 5, 8 and 9
Spots have had their win rates improved significantly,”
says Dicker.
PURPLE REIGN
Patrons won’t fail to notice the changes. Featuring the
colour purple, the new game has been given a unique
brand identity that differentiates it from Keno Classic
but fits within the Keno brand family.
However, the transition will be seamless: customers
can play in the same way as Keno Classic – by simply
filling out the new purple Mega Millions game cards,
using the Keno Touch machine, or asking for a Keno
Mega Millions ticket at the cashier.
And it’s easy to check for a win – customers just need
to look out for the purple Jackpot screen displayed
between each game in the current game
screen sequence.
QHA REVIEW | 14
A BIGGER, BETTER, $5 MILLION GAME
There’s no Keno Bonus available for Keno Mega
Millions, but patrons won’t miss it – there are larger
prizes across the entire prize table.
“Mega Millions offers much higher returns than Keno
Classic including for the top prizes on 7, 8, 9, and 10
number games. The 2-4, 6 and 10 Spots will see their
THE BEST OF BOTH WORLDS
Mega Millions builds on Keno Classic – both games
will co-exist, so customers still have the chance to win
cash prizes every three minutes, and just $1 can still
win a $1 million jackpot or more.
For more information about Keno Mega Millions,
contact your Keno Sales Representative.

LATEST & GREATEST
WHAT A BOTTLER!
A finely crafted consumable is one thing, a killer
logo another, but super trendy packaging is taking
things to another level again. Packaging has now
become a major focus for product differentiation in an
increasingly discerning marketplace.
A few editions back we looked at innovative
beer can designs, this time around we line up
some cool, creative beer bottles, some real
and some conceptual.
QHA REVIEW | 16

LATEST & GREATEST
QHA REVIEW | 17

QHA REVIEW | 18
FEATURE

FEATURE
A MUST VISIT
NATURAL CHARM, PEACEFUL SURROUNDS AND A
HISTORY TO CHERISH IS WHAT MAKES SOME OF
QUEENSLAND’S REGIONAL TOWNS A MUST-SEE
DESTINATION. IT’S WHERE AN ENVIRONMENT
CAN SHOWCASE NATURAL BEAUTY, WHERE
ARCHITECTURE TELLS A STORY AND WHERE THE
TOWNSFOLK CAN BRING A SMILE TO A STRANGER.
One of Central Queensland’s iconic regional towns
is known as the southern gateway to the beautiful
world-heritage listed Great Barrier Reef. Bundaberg or
Bundy as it is affectionately known, also lays claim to
some other internationally renowned icons such as the
Mon Repos Turtle Rookery, home to famous aviator
Bert Hinkler and of course the ever popular
Bundaberg Rum.
But it is the diversity of its natural resources that has
planted Bundaberg on the map. With more than
6000sq kilometres of various landscapes, you’ll find
offshore, coastal, riverine, city, rural and protected
environments in this regional town which is located
about 360km north of Brisbane.
Offering a subtropical climate, Bundaberg is said to be
one of the most equable climates in Australia thanks
to its location on the central coast of Queensland.
Warm summer days and balmy tropical nights is what
holidays are made of, and for this reason and many
more, Bundaberg is a popular destination for local and
international tourists.
One man who was born and bred in the Wide Bay-
Burnett region is publican Harry Bonanno, owner of
the Young Australian Hotel & Function Centre located
in North Bundaberg. He has a passion for the locality
as well as a respect for his fellow farmers and fisheries.
“I was born in Childers but I’ve lived in Bundaberg for
about 30 years,” said Harry.
QHA REVIEW | 19

FEATURE
Harry and Margaret Bonanno, with their three
children Grace, Michael and Sal.
QHA REVIEW | 20
AS A LONG TIME RESIDENT OF THE REGION,
HARRY HAS SEEN MANY CHANGES OVER THE
YEARS FROM INDUSTRY TO INFRASTRUCTURE,
INCLUDING THE EVOLUTION OF HIS VERY OWN
YOUNG AUSTRALIAN HOTEL.
Bundaberg
“With my wife Margaret, we have owned the hotel
for about 25 years now, but only took over the
management of it in 2010. Over this time, our three
children, Grace, Michael and Sal, who run their
own businesses, have found time to assist us when
needed, with different aspects of running the hotel.
So you could say it has been a bit of a family affair,”
Harry said.
As long time residents of the region, Harry and
Margaret have both witnessed many changes over
the years from industry to infrastructure, including the
evolution of their very own Young Australian Hotel.
Primary industries within the region have changed
and adapted since settlement and while Bundaberg
is home to Bundaberg Brewed Drinks, and world
famous Bundaberg Rum (this is a town that knows
how to make a drink), it wasn’t always known for its
famous beverages. Originally settled by European
timbergetters and farmers back in the 1860s,
Bundaberg was developed as an agricultural town.
Timber was the main industry for the small population
of Bundaberg until the timber supplies ran short and
left its settlers looking for a new industry. Maize (corn)
production was established as the new industry for
the region and for a while it provided excellent returns
for its pioneers. That was until pests and disease
devastated crops in the late 1870s.

FEATURE
The Young Australian of yesteryear
BUNDABERG WAS DEVELOPED AS AN
AGRICULTURAL TOWN. TIMBER WAS THE MAIN
INDUSTRY FOR THE SMALL POPULATION OF
BUNDABERG UNTIL THE TIMBER SUPPLIES RAN
SHORT AND LEFT ITS SETTLERS LOOKING FOR
A NEW INDUSTRY.
Milliquin sugar refinery Bundaberg 1897,
John Oxley Library
QHA REVIEW | 21

FEATURE
QHA REVIEW | 22
Showing a fierce resilience, and pioneering ingenuity,
the farmers experimented with sugarcane which paved
the way for a new and exciting industry for the region.
Even today, the Bundaberg region continues to thrive
as a rich sugar and agricultural area producing one
fifth of Queensland’s sugar crops. Not only rich in
sugar, Bundaberg harvests many small crops and is
supported by a strong manufacturing sector.
Up until 2010 when Harry and Margaret took over
management of the hotel, they owned a sugar cane
plantation and cattle property and they knew too well
the hard work and dedication farmers put in to their
crops and livestock. Still friendly with fellow farmers in
the area, Harry has put an emphasis on providing fresh
quality produce that has been locally sourced, in the
restaurant, Maggie’s.
With an abundance of small crops such as
macadamias, strawberries, limes and sweet potatoes
in the area, Maggie’s Restaurant has been spoilt for
choice with seasonal produce on offer for customers.
Local seafood is also featured on the menu, which
Harry sources from Hervey Bay fisheries, and he
sources his meat from local Bundaberg butchers, as
he is keen to use local suppliers.
This old-school tradition of buying locally is a freedom
not many pubs can enjoy. Being a privately owned
hotel, Harry is free to choose his suppliers and his
knowledge of produce in the area has benefited the
hotel greatly.

FEATURE
“WE HAVE A BEAUTIFUL KITCHEN AND OUR CHEF, ROBY HORVARTH IS VERY POPULAR AMONG LOCALS.
HE’S BEEN HERE FOR OVER FIVE YEARS AND HAS A GREAT FOLLOWING IN BUNDABERG, HE IS A GREAT
ASSET TO OUR HOTEL,” HARRY SAID.
“We have a beautiful kitchen and our chef, Roby
Horvarth is very popular among locals. He’s been
here for over five years and has a great following in
Bundaberg, he is a great asset to our hotel,” Harry
said.
“Our menu offers a great range of meals to suit
everyone including those with special dietary needs
and a large portion of the menu includes seafood
dishes,” Margaret added.
The Bundaberg City Council awarded Maggie’s
Restaurant five stars for the Eat Safe Bundaberg
Region award in recognition of the restaurant’s
dedication to cleanliness and being an excellent
performer, providing a very high standard of food
safety management.
QHA REVIEW | 23

FEATURE
QHA REVIEW | 24
This isn’t the only award the hotel has received. Spinal
Injuries Australia recognised the Young Australian as
an inclusive venue thanks to its ease of accessibility
offered by the hotel. Accessibility and old fashioned
service is a key feature that is offered throughout the
hotel, including at the drive-through bottle shop where
personalised service still means you can stay in your
car while being served.
This attention to service and detail were some of the
key aspects encouraged after the full renovation which
was undertaken by the owners seven years ago. It
is believed the hotel was first built over 100 years
ago. The original hotel building facade still exists and
over the years there have been a few changes. Since
buying the hotel, Harry and Margaret have undertaken
two renovations, with the one in 2010, being the most
extensive.
“When we did the renovation of the hotel in 2010,
we extended the size of the restaurant, kitchen and
gaming area as well as adding a good-sized function
room with in-house projectors and screens. This has
made a real difference in the service we are able to
offer. We have catered for up to 250 people in one
event which was a great night for us, ” Margaret said.
There are five function rooms in total and the Young
Australian can easily cater for weddings, parties and
corporate events.
OFFERING A RELAXED LIFESTYLE, TROPICAL
CLIMATE AND PICTURESQUE LANDSCAPES,
BUNDABERG IS ONE TOWN TO VISIT
“We cater for many functions here. Each year Master
Electricians of Australia hold a trade show which
utilises the whole of the hotel. We also are a popular
choice for training organisations to hold training and
corporate events. Our different function areas give us
the ability to cater for any type of function.” Harry said.
As well as function rooms, the hotel has a modern
gaming room with 30 poker machines that use the
latest ticket-in-ticket-out payment system and more
recently has installed UBET facilities. There is also an
accommodation wing to house guests considering
short-term stays in the area. Each room offers
reverse-cycle air conditioning, LCD TV, comfortable
queen or double bed and more so your stay at the
Young Australian is as pleasant as possible.
Offering a relaxed lifestyle, tropical climate and
picturesque landscapes, Bundaberg is one town to
visit when travelling through Central Queensland and
the Young Australian is one hotel not to pass up.

IGT & QHA GOLF DAY
TUESDAY 13TH MARCH
PELICAN WATERS GOLF CLUB
ENQUIRIES TO
phone (07) 3221 6999 | email kmott@qha.org.au | web qha.org.au

INDUSTRY ENGAGEMENT with Damian Steele
Surfers Paradise
photo: Image Adapt
GET SET FOR THE 2018 COMMONWEALTH GAMES
QHA REVIEW | 26
The 2018 Commonwealth Games will take place from
4-15 April and is the largest sporting event Australia
will see this decade. Be business ready to capitalise on
this opportunity.
Sports, arts and cultural events will take place on the
Gold Coast and across the state including Cairns,
Townsville and Brisbane. There will be many positive
flow-on effects for the whole of the state in tourism
and global promotion. These events will be attended
by approximately 1.5 million spectators and watched
by a TV audience of 1.5 billion. The Games are
expected to attract more than 672,000 visitors as well
as 6,600 athletes and team officials from 70 member
nations and territories.
SEIZE THE OPPORTUNITIES
Maximise your opportunities by knowing when and
where Games events are happening, the number
of visitors each event might attract, and how
your business could leverage this. Many unique
opportunities may be presented for your business,
such as increased on-premise activities, promotions
and marketing opportunities. Consider if you need to
adjust your product range, service offerings or opening
times to meet the demand of Games spectators and
associated tourists.
BE WORKFORCE PREPARED
The Games will shine a light on Queensland tourism
and hospitality businesses. With an influx of visitors,
your business may need additional staff or stock
requirements to meet expected demand. Through
attracting global attention and a high number of

Damian Steele INDUSTRY ENGAGEMENT
MANY UNIQUE OPPORTUNITIES MAY BE PRESENTED
FOR YOUR BUSINESS, SUCH AS INCREASED
ON-PREMISE ACTIVITIES, PROMOTIONS AND
MARKETING OPPORTUNITIES. CONSIDER IF YOU
NEED TO ADJUST YOUR PRODUCT RANGE, SERVICE
OFFERINGS OR OPENING TIMES TO MEET THE
DEMAND OF GAMES SPECTATORS AND
ASSOCIATED TOURISTS.
visitors, the Games present the chance to increase
your marketing and social media presence. In the leadup
to the event, you could review and/or increase your
social media check-ins, online service reviews and
traditional marketing campaigns and consider the use
of signage and any partnership opportunities.
BUILDING A LASTING LEGACY
The Games will be a once-in-a-lifetime opportunity
for many Queenslanders. Beyond the 11 days of
unforgettable sporting competition, the Games hold
the promise of a transformative legacy, creating active
and inclusive communities, and diverse and enduring
economic growth.
TOURISM BENEFITS
The Games provide a significant opportunity to
strengthen Queensland as Australia’s premier tourism
destination and grow tourism and jobs by targeting
four priority areas:
• Growing quality products, events and experiences
• Investing in infrastructure and access
• Building a skilled workforce and business
capabilities
• Seizing the opportunity of markets in Asia.
THIS WILL BE DELIVERED THROUGH ACTIVITY TO:
• Drive an increased standard of service and guest
experience on offer from the tourism industry
• Leverage from the delivery of the friendly games to
define Queensland as an inclusive, family-friendly,
affordable destination offering value for money
• Work in partnership across the industry to build
capability and capacity, and further promote
Queensland’s tourism offerings to visitors, event
organisers and investors.
Queensland’s hotels should get set for the 2018
Commonwealth Games by starting their planning and
preparation now to make the most of this exciting
trading opportunity.
QHA REVIEW | 27

EMPLOYMENT RELATIONS with Jason Sammon
2017 GOING ONTO 2018
QHA REVIEW | 28
2017 was a busy year for the Employment Relations
Department (ERD) at the QHA, and it looks like 2018
will be just as busy!
This year the Hospitality Industry (General) Award 2010
(HIGA) will continue to be reviewed as a result of the
Fair Work Commission’s (FWC) 4 Yearly Modern Award
Review.
This modern award review is a statutory requirement
and is conducted by the FWC to ensure that modern
awards are meeting the modern awards objectives
which are contained in the Fair Work Act 2009 (Act).
Changes occur to modern awards following
submissions made by interested parties (a process
that the AHA, the QHA’s national body, is heavily
involved in).The FWC then reviews these submissions
and determines if the changes suggested would meet
the modern award objectives set out in the Act before
making any decision to change the award.
This review will continue this year and will likely
coincide with the next statutory 4 Yearly Modern
Award Review, which is scheduled to start this year.
[Pending the outcome of the Fair Work Amendment
(Repeal of 4 Yearly Reviews and Other Measures) Bill
2017].
This review, along with a steady stream of member
matters will keep the ERD busy throughout the year.
MEMBER MATTERS
ERD staff are just a phone call away and are available
to assist members with any employment relations
matters that they may have. By way of example,
last year the ERD had more than 8,340 points of
contact (by email and phone) with members seeking
employment relations assistance.
The most frequent queries were about:
• Wage rates (this was especially prominent following
the changes to the penalty rates);
• Leave entitlements (including annual leave,
personal/carer’s leave and long service leave);
• Protocols to follow when terminating an employee’s
employment;
• Responding to workplace incidents, i.e. suspected
theft or fraud;
• The process of enacting a redundancy;
• And many more employment relations matters.
Answering these queries along with providing regular
training, webinars and meetings mean that the ERD
can help members in a variety of ways.
BIG CHANGES THAT OCCURRED IN 2017
Below are two significant changes that occurred in
2017. The first change occurred following submissions
made by the AHA, in conjunction with the AHA’s
industrial relations committee which is made up of
AHA branch industrial relations personnel, while the
second change occurred by the passing of legislation.
• Following submissions made by the AHA, the FWC
Full Bench made the decision to reduce penalty
rates in the HIGA. The reductions were: a) 25%
reduction in the public holiday penalty rates for
all employees, b) 25% reduction to the Sunday
penalty rates phased in over a three-year period for
full-time and part-time employees. The reductions/
phasing commenced on the first full pay period on
or after 1 July 2017.
• Following a number of underpayment claims
involving vulnerable workers, i.e. visa, young
and overseas workers, legislation was passed
to amend the Act. The Fair Work (Protecting
Vulnerable Workers) Bill 2017, which took effect
on 15 September 2017, introduced penalties for
breaches of “serious contraventions” of workplace
laws, included provisions regarding franchisor
and holding company liability, and “cash back”
schemes. It also increased the penalties for failing
to uphold employers’ record keeping and pay slip
obligations.

Jason Sammon EMPLOYMENT RELATIONS
POTENTIAL AND UPCOMING CHANGES IN 2018
Listed below are some of the significant changes that
will occur, as well as matters that are currently being
discussed, in 2018:
• A new, more flexible, part-time clause was
introduced into the HIGA on 1 January 2018
(coming into effect on the first full pay period on or
after 1 January). This will allow for regular ordinary
hours to be distributed to accommodate workload
demands in a more flexible manner.
• A new overtime clause was introduced for casual
employees under the HIGA on 1 January 2018
(coming into effect on the first full pay period on or
after 1 January). Where a casual employee works
more than 38 hours a week or 12 hours a day
or per shift, they will be entitled to receive
overtime payments.
• The Labour Hire Licensing Act 2017 will come
into effect on 16 April 2018 and will impose a
requirement for labour hire companies to obtain
licences and companies to engage licensed
companies or face financial penalties.
• In July 2017 the FWC Full Bench decided to reject
the ACTU’s paid family and domestic violence
leave claim. As part of that decision the Full Bench
expressed the provisional view that an unpaid
entitlement may be introduced into modern
awards, including the HIGA. This matter will
continue to be discussed in 2018.
• The QHA, acting on the behalf of the AHA, is
currently contributing to the plain language
redrafting of the HIGA. The intention of this plain
language redrafting is to use simpler language to
make it easier for the end users to understand
without losing the intention of the clauses.
• Clubs Australia has applied to revoke the
Registered and Licenced Clubs Award 2010 and
defer coverage to the HIGA. It is expected that
discussions about the application will continue
after the first quarter of 2018. The AHA has an
obvious interest in the matter to ensure that if
there is a merger between the Awards then current
entitlements will not be lost.
It looks like 2018 is going to be another big year
for the Employment Relations Department at
the QHA!
FURTHER INFORMATION
Financial QHA members seeking more information
or wishing to discuss a specific matter related to
how the team can assist are encouraged to contact
the Employment Relations Department for a
confidential discussion.
Non-QHA members can also obtain advice and
assistance from the team for a nominal consultancy
fee. Contact the Employment Relations Department
on telephone 07 3221 6999 or via email
er@qha.org.au.
QHA REVIEW | 29

TRAINING AND SAFETY with Ross Tims
CONTEMPORARY LEARNING TRENDS
The world is changing at a fast pace with technology,
innovations and a more disruptive economy (called
‘Uberisation’ by some) having a substantial effect on
how we do business. The learning and Vocational
Education and Training (VET) sectors aren’t immune
to this transformation. The challenge for us is how we
best develop the capability to innovate and stay ahead
of the disruption curve. Here are some of the changes
that we’re starting to see.
MOBILE PLATFORMS
The majority of customers who undertake QHA online
training courses do it from their phone. Many online
training providers deliver course modules through
mobile platforms. It’s an ideal mode for short courses
in particular. Although the majority of learners using
this technology are from a younger cohort, this will
change over time. A benefit of this platform is that it
can be delivered any time, any place. Training can be
delivered to employees during the working day and in
a just-in-time learning mode.
GAMIFICATION
Gamification is the process of applying gaming
designs and concepts to learning or training scenarios
to make them more engaging and entertaining for the
learner. This can transform the classroom or e-learning
environment by turning regular activities into a game.
We currently use this method during delivery of our
Youth Jobs PaTH employment skills training. We do
this by applying the typical elements of game playing
(i.e. point scoring, competition with others, rules of
play) into their learning processes. In this context, it
increases their engagement and the effectiveness of
the training by getting their competitive juices going
(within a team environment) and having fun in
the process.
A SIGNIFICANT NUMBER OF OUR COURSE
PARTICIPANTS ARE YOUNG AND RESPOND WELL
TO SOCIAL MEDIA REFERENCES, SUCH AS VIDEO
TRAINING AIDS FOUND ON YOUTUBE, FACEBOOK
AND TWITTER.
SOCIAL MEDIA
The use of social media to enhance course delivery
complements traditional approaches to learning. It’s
easy and convenient to access, provide information
and communicate via social media. Using this type of
media engages students, helps retention of knowledge
and motivates interest. A significant number of our
course participants are young and respond well to
social media references, such as video training aids
found on YouTube, Facebook and Twitter. There are
hospitality networks using social media to seek or
advertise job vacancies.
MICROLEARNING
Although not suited to all applications, microlearning is
a development that’s gaining traction to better enable
employees to learn on the job. By delivering short,
fast learning modules that take only a brief period for
delivery, employees can get the information they need,
when they need it. This concept also underpins the
continued popularity of short courses for providing
targeted skills and knowledge precisely when your
team members need them.
QHA REVIEW | 30

Brendan O’Farrell SUPERANNUATION
WHAT DOES 2018 HAVE IN STORE?
It might be the start of the new year, but for the
hospitality industry, it’s still only halfway through the
peak season!
Intrust Super also hit the ground running in the new
year, with a seven per cent reduction in life and
disability insurance kicking off on 1 January 2018.
We’re very proud to continue providing our members
with value for money insurance at an even lower
cost. Money magazine even awarded us Best Value
Insurance in Super for the sixth year in a row
in recognition!
But as it’s the new year, it’s a good time to highlight
some of the key legislative dates to be aware of
in 2018.
SINGLE TOUCH PAYROLL (STP)
Mandatory STP reporting starts from 1 July 2018
for employers with 20 or more staff. All payments,
including salaries, pay as you go (PAYG) withholding,
and super information, will need to be reported directly
to the ATO at the same time you pay your staff. Your
payroll solution may require upgrading to report
through STP. STP reporting has been available to
employers since 1 July 2017, but isn’t mandatory for
large employers until July. Employers with 19 or less
staff will also be required to report through STP, but
not until 1 July 2019. Please talk to your Client Service
Manager if you require assistance.
FIRST HOME SUPER SAVER SCHEME AND
NEW DOWNSIZING RULES
Two superannuation proposals from the 2017 Federal
Budget are due to come into effect on 1 July 2018,
pending legislation. One is the First Home Super Saver
Scheme (FHSSS), which will allow first-home buyers to
save for a deposit by contributing to their super.
The other is the ability to contribute the proceeds
of downsizing to superannuation. If this proposal
becomes law, those over 65 will be able to contribute
the proceeds of selling their family home to their super
account. The contribution is limited to $300,000 for
individuals, or $600,000 per couple.
At the time of writing, these two proposals had not
yet been passed into legislation, and will be subject
to eligibility requirements. If you’d like to know more
about these proposals, give us a call on 132 467.
CARRY FORWARD YOUR BEFORE-TAX
CONTRIBUTIONS
One proposal from the 2016 Federal Budget is also
coming into effect on 1 July 2018. For the 2018/19
financial year, your annual before-tax contribution cap
of $25,000 can be carried forward. Essentially, if you
only contribute $20,000 before-tax to your super in the
2018/19 financial year, the remaining $5,000 will carry
over to the following year’s cap. So in 2019/20, you
will have a total of $30,000 to contribute. Any unused
amount of your before-tax cap will be available on a
rolling basis for up to five years.
In the meantime, I hope 2018 is a successful year for
everyone! I’m sure we’ll see many of you in the new
year, but should you need any super help before then,
please don’t hesitate to contact us. We’re at your
service.
The information contained in this document is of a general nature only,
and does not take into account your individual situation, objectives
and needs. You should consider the appropriateness of the general
information having regard to your own situation before making any
investment decision. A Product Disclosure Statement is available at
www.intrust.com.au or call us on 132 467 for a copy.
Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier:
65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE
Licence No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/
USI: HPP0100AU | RSE Registration No: R1004397
QHA REVIEW | 31

PROFILE
A NEW HORIZON OF HOSPITALITY
QHA REVIEW | 32
We’ve seen it before. A patron comes up to the
bar wanting to borrow a phone charger. Their own
indispensable 4-foot lifeline has either been left in the
car, at the office, or at home, and their night is going to
be a real drag with a flat phone.
Because the quality of their night is literally our
business, we duly oblige and hand over a spare lead
with a smile only to either never see it again or get it
back with the delicate end bent.
Then it becomes apparent that this is just the thin end
of the wedge. Eager to be good hosts, it seems these
days we’re not only bending over backwards to satisfy
every whim of an increasingly digitally mobile public
(with sweeteners like free in-house wi-fi and lending
out those hapless charger leads) but we’re also
dedicating a lot of time and energy to turning it all to
our advantage. Much of our effort to reach customers
via the halo of their handhelds is haphazard at best –
from developing mobile-friendly websites to pushing
out redeemable deals and discounts through loyaltyenticement
apps or duplicating every marketing move
on social media.
If only there was some way to tie it all together.
That’s where an ingenious idea being introduced by
iCharge Tablets in pubs and hotels across Australia is
making a difference. Its ZapMe Mobile App concept
embodies a fast multi-point device charging station,
digital billboard, loyalty app, data exchanging operation
and social focal point all in one. Available as either
a portable or fixed tabletop (or wall) option, iCharge
is a media player with mobile device charging leads
that plays a 10-minute loop of advertisements while
interacting with all devices within a 2-metre radius.
Essentially, this not only gives you a captured audience
of patrons for your in-house promotions in real time,
but allows you to hook into each device being charged
as ZapMe takes the opportunity to offer them an
app that loads your ads into their Favourites cache
for them to share on social media. All the while the
iCharge console is letting you know how many devices
are nearby and providing detailed demographics that
identify patterns of use of frequent visitors that can
assist you with targeting future promotions.

PROFILE
To offset the cost of the system, iCharge Tablets
allocate 85% of the 10-minute advertising loop to
national and local businesses. The remaining 15%
belongs to you for self-promotion. A smart content
creation format allows your venue to customise high
quality content even if you don’t have any in-house
tech whizzes on your payroll. The cloud based user
system also allows you to monitor the loop and modify
it in real time. Alternatively, iCharge Tablets has a
bureau service where they will manage the content for
you, just phone through or email your changes.
The iCharge hardware is rated for outdoor use and
can be easily cleaned (a must in any hospitality
environment) and is powered either by battery pack or
directly from the mains.
For those who get in early, iCharge Tablets is offering
a “foundation customer rebate” for venues who get on
board before the foundation customer subscription is
filled, which makes implementation cost neutral. And
there is $1 from every Tablet per month donated to a
charity of your choice.
FOR THOSE WHO GET IN EARLY, ICHARGE TABLETS
IS OFFERING A “FOUNDATION CUSTOMER REBATE”
FOR VENUES WHO GET ON BOARD BEFORE THE
FOUNDATION CUSTOMER SUBSCRIPTION IS FILLED,
WHICH MAKES IMPLEMENTATION COST NEUTRAL.
To find out more about the iCharge media player
and device charging system for your venue
visit www.icharge.net.au
Call Harley to be a Foundation Hotel on 0422 076 367
or email harley@icharge.net.au.
The free offer will only last until numbers are reached
so act now!
ITS ZAPME MOBILE APP CONCEPT
EMBODIES A FAST MULTI-POINT DEVICE
CHARGING STATION, DIGITAL BILLBOARD,
LOYALTY APP, DATA EXCHANGING
OPERATION AND SOCIAL FOCAL
POINT ALL IN ONE.
QHA REVIEW | 33

FOCUS
THE JOHNSON OCCUPIES THE
HERITAGE LISTED FORMER HQ
OF THE QUEENSLAND
DEPARTMENT OF MAIN ROADS
AND IS NAMED FOR MICHAEL
JOHNSON – A MASTER OF
ABSTRACT FORM AND COLOUR.
QHA REVIEW | 34

FOCUS
VIVID INC.
WALK INTO ANY URBAN ACCOMMODATION
OFFERING THESE DAYS AND YOU’LL IMMEDIATELY
FIND YOURSELF IMMERSED IN SOMEONE ELSE’S
VISUAL STATEMENT.
In a world where the job descriptions of architect,
interior designer and branding creative are increasingly
overlapped, it seems hotels have made the most of
selling themselves on first impressions.
As beautiful as their interiors are – complete with
chic colour palettes, sensuous textures and abstract
forms – what they sometimes miss is a sense of place.
From hinterlands to cities, every locality in which a
hotel is situated has served as an inspiration to an
artist at some time or another. With that in mind,
many operators have made efforts to imbue their
design schemes with local art to enhance customer
experience.
A few years ago, Deague Group, a well-established
Australian property development enterprise, turned this
practice on its head when it created a boutique hotel
concept with a dazzling point of difference – building a
brand around an artist. Beginning with the opening of
The Cullen in Melbourne in 2009, the Art Series Hotel
brand names each of its properties for a contemporary
local artist, drawing inspiration for each interior design
from the artist’s works. Since then Art Series Hotels
have opened in various locations around Melbourne,
as well as one in Brisbane and another in Adelaide. In
each, original artworks and prints adorn walls and halls
and the artist’s personal style guides the use of colour
schemes, architectural forms and the use of natural
light.
Brisbane’s Art Series Hotel, The Johnson, opened to
an inquisitive public in 2016. Located in the hipster
haven of inner-city Spring Hill, The Johnson occupies
the heritage listed former HQ of the Queensland
Department of Main Roads and is named for Michael
Johnson – a master of abstract form and colour.
QHA REVIEW | 35

FOCUS
“MICHAEL BECAME INTERESTED
IN THE DIVERSITY AND ECOLOGY
OF THE ENVIRONMENT, LOOKING
AT THE INTENSE AND COMPLEX
RELATIONSHIPS WITHIN
NATURE. HE HAS SPENT MUCH
TIME IMMERSED IN AQUATIC
ENVIRONMENTS, PARTICULARLY
FOR THE PURPOSE OF FISHING.
IT IS THESE WORKS WHICH
ARE FEATURED THROUGHOUT
THE JOHNSON”
QHA REVIEW | 36
Michael’s work featured at The Johnson is from pieces
inspired by his time in North Queensland in the late
1970s. Perhaps few are better acquainted with this
body of work than The Johnson’s general manager
Andrew Edsor.
“Michael became interested in the diversity and
ecology of the environment, looking at the intense
and complex relationships within nature. He has
spent much time immersed in aquatic environments,
particularly for the purpose of fishing. It is these works
which are featured throughout The Johnson,” he says.
Michael Johnson was the key driver in selecting the
series of work used throughout the property, which
had a flow-on effect to interior design features and the
brand essence that guides the tone of voice used to
market the property.
Twenty-nine different pieces of the artist’s work are on
display (with a total of 250 editions) in guest rooms,
public spaces, the restaurant and events space.
“The most striking and noticeable reflection of
Michael’s work in the design is the bold use of colour
and natural light. The light-filled public areas adorned
with Michael’s vibrant and colourful works are
notable features.”
Andrew uses the phrase “the art of vivid encounters”
to encapsulate the Johnson brand that describes a
unique hotel experience intimately connected to the art
and personality of Michael Johnson.
“His work is absolutely alive with natural energy …
vibrant, colourful moments and memorable encounters
that The Johnson has set out to celebrate.”
Complementing the visual aspect of the brand is a
commitment to enhancing its delivery through
personal engagement.
“Our guest profile is as diverse as the population
of Australia – the common theme is our guests are
seeking an inspiring stay with engaged team members
who genuinely wish to be of assistance and provide a
true hospitality experience. You’ll never see a nametag
on an Art Series team member ... we encourage our
team members to introduce themselves and engage
with our guests personally.”
With Deague Group recently having passed the reins
of the Art Series brand on to Mantra Group, another
big player with an interest in diversity within the
industry, Andrew is confident about its future.

FOCUS
“The integrity of Will Deague’s vision for Art Series
Hotels is paramount in the Mantra Group.
Moreover, I believe the acquisition shall see expansion
of the brand providing more unique Art Series
Hotel experiences.”
Andrew Edsor
General Manager of
The Johnson
QHA REVIEW | 37

LEGAL MATTERS with Curt Schatz
DETACHED BOTTLESHOPS – LEASE ISSUES
QHA REVIEW | 38
This month I thought it topical to touch on a number of
issues relating to detached bottleshops (DBSs), from
both a compliance and legal perspective. Many of you
will operate bottleshops detached from your pubs in
shopping centres or other retail complexes, which are
owned by third party landlords. It’s important to ensure
that your rights are appropriately protected with that
landlord, and that there is clarity under the terms of the
DBS lease in relation to your liquor licence.
RETAIL SHOP LEASES ACT
The Retail Shop Leases Act provides a number of
protections to tenants in Queensland in an effort to
enable landlords and tenants to negotiate on a similar
footing for these tenancies, and offset the power
imbalance held by large property trusts and shopping
centre investment funds over their smaller tenants.
The Retail Shop Lease legislation is constantly
changing and adapting to reflect modern practice in
lease negotiation, and make negotiation and dispute
processes more streamlined and efficient. Recent
changes have installed the Queensland Civil and
Administrative Tribunal as the appropriate forum to
hear retail shop disputes, and have also reduced the
scope for landlords to claim outgoings such as land
tax, and other costs including those of the landlord’s
mortgagee, from tenants.
While there are a number of helpful fact sheets
available from the government which set out the
recent changes to the legislation, as this is a fluid and
ever-evolving area of law, there is no replacement for
top quality advice in these matters. The regulatory
requirements, and value of your liquor licences, make
this a particularly important issue for our industry and
it’s vital to ensure that a landlord does not overstep
the mark.
OLGR REQUIREMENTS
As we know, operating a bottleshop requires a number
of applications and approvals from the OLGR, ranging
from the initial application for the bottleshop, to
relocations, changes in trading hours, and changes of
licensed area.
The terms of your lease will provide for the rights and
obligations between the landlord and tenant, however
we have seen many leases in recent times which do
not make explicit reference to the role of the OLGR in
considering and approving applications, or which have
clearly been drafted by landlords to minimise the rights
of their tenants.
As not all OLGR applications are straightforward,
should there be difficulty in obtaining approval for your
application, this can create confusion between landlord
and tenant, or in worst-case scenarios, leave you on
the hook for lease payments for a shop which you are
not able to use as a bottleshop.
WHAT DOES THIS MEAN IN RELATION
TO YOUR LEASE?
Many of you may want to re-locate your bottleshops
to different sites, and in addition we have had
various cases where licensees have wanted to pick
up the space of a vacant shop next to their existing
bottleshop and increase the area of the bottleshop in
the process.
In the case where a current lease is on foot, it is
obviously not possible to just terminate the lease
without the landlord’s consent. Generally, some form of
commercial arrangement can be negotiated.
In the case where the lease has expired and you are
simply there on a month to month tenancy, then it’s
normally possible to terminate the lease by giving

Curt Schatz
LEGAL MATTERS
AS NOT ALL OLGR APPLICATIONS ARE
STRAIGHTFORWARD, SHOULD THERE BE DIFFICULTY
IN OBTAINING APPROVAL FOR YOUR APPLICATION,
THIS CAN CREATE CONFUSION BETWEEN LANDLORD
AND TENANT
one month’s notice in writing to the landlord of your
intention to terminate and vacate the premises. You
must always ensure that you comply with all “makegood”
provisions in the lease and remove any tenant’s
fixtures and fittings within any time-frame required
under the lease.
Where you wish to expand your area by utilising space
adjacent to the bottleshop, you will need to surrender
the existing lease and enter into a new lease for the
larger area. The titles office will not permit a variation
to a lease which amounts to an increase in the
leased area.
It’s very important that you understand the need to
surrender the existing lease and enter into a new
lease arrangement. Whilst this may sometimes
cause some expense, it’s the only way that you
can affect the leasing of the greater area in a legally
enforceable manner.
You will obviously also need the approval of the
Liquor Licensing Division for the increase in the area.
QHA Awards for Excellence 2017 Winner for Best Detached
Bottleshop - Mossman Hotel Bottle-O Mossman
QHA REVIEW | 39

INSIGHTS
QHA REVIEW | 40
View of Brisbane River from
the Rydges South Bank balcony

INSIGHTS
SUPERIOR
EXPERIENCES
“My heart literally skipped a beat when I swiped open
the door. The spacious suite was bathed in sunshine
and on the dining table, a welcome card from the
hotel’s general manager and some sweet treats …
hues of luxe tobacco and burgundy were splashed
throughout with a mixture of velvet, brass and natural
wood textures … I skipped around barefoot on the
plush carpet … panoramic views of the glistening
Brisbane River and the cityscape could be seen from
every corner … and it got even better as I stepped
outside onto the balcony …”
So went the online feedback from one satisfied
customer after a night at the Rydges South Bank in
June this year. General manager Callum Kennedy says
guest feedback such as this encapsulates how the
hotel constantly reinvests in the “people and places” of
the hotel to make guest experiences nothing short of
wonderful. The hotel takes pride in shining its spotlight
squarely on guests - be they corporate travellers,
conference delegates, a family visiting from the
country, a couple on a romantic staycation, a single
traveller looking to discover new sights and flavours,
or a local resident wanting to see the city through a
new lens.
“Delivering a superior hotel experience every day
of every week of every year takes unparalleled
QHA REVIEW | 41

INSIGHTS
THIS IS THE SECOND YEAR RUNNING THAT QHA
AWARDS FOR EXCELLENCE JUDGES HAVE GIVEN
RYDGES SOUTH BANK THE NOD FOR BOTH BEST
SUPERIOR ACCOMMODATION AND BEST MARKETED
HOTEL WITH 100+ EMPLOYEES.
QHA REVIEW | 42
commitment from every single staff member across
all departments,” he says. “Stars aren’t awarded
just because of a comfortable bed … although the
feedback on our beds is fantastic.”
This is the second year running that QHA Awards for
Excellence judges have given Rydges South Bank the
nod for both Best Superior Accommodation and Best
Marketed Hotel with 100+ Employees.
Callum says a myriad of opportunities awaited the
hotel entering the 2016-17 financial year.
“With a beautifully redesigned hotel from the previous
year, the executive team used the new product,
market research and external relationships to create
strategies around the end goal of brand awareness.”
Like any hotelier, Callum is mindful of the fact that
attracting new customers is only half the race run.

INSIGHTS
Keeping them coming back is the real prize. Future
proofing the business to keep it relevant in a growing
market is a top priority.
“Nurturing the relationships we have in place is
paramount, and is complemented by keeping up
with trends in the digital space,” he says. “With the
challenge of keeping users engaged, the hotel is
heavily invested in researching the future of automation
and even integrating artificial intelligence on
our websites.”
While the imperative is to “watch this space” in regard
to the online arena, communicating effectively with
in-house guests, visitors and diners is still a major
component of the Rydges South Bank’s marketing
strategy. At any one time, says Callum, the number
of people in the whole venue can number in
the thousands.
“Therefore, it is a huge and captured audience for us.
We ensure that all customer touch-points are covered
when promoting any offerings.”
The task of enticing those whose hearts “literally
skipped a beat” on their last stay to keep coming back
is becoming increasingly complex. But it’s a challenge
Callum and his team enthusiastically embrace.
QHA REVIEW | 43

INSIGHTS
CELEBRATIONS
ON THE HILL
Year after year Eatons Hill Hotel lives up to its claim as
the venue “leading the pack in entertainment, dining
and leisure”. Its list of industry awards is nothing short
of intimidating for a venue that only opened
six years ago.
Hitting the ground running in 2011, the venue not
only won the QHA Award for Excellence for Best New
Hotel/Tavern and Best PubTab, but was also crowned
QHA’s Best Overall Hotel after having only been open
for six months. Astonishingly, it retained the Best
Overall Hotel crown in 2012 while also picking up the
QHA award for Best Entertainment Venue. In 2013
it retained the Best Entertainment Venue award and
achieved national recognition by receiving the AHA
Award for Excellence in the same category. The QHA
again awarded it Best Entertainment Venue in 2014,
which earned it a place in the Association’s Hall of
Fame the following year, along with the award for Best
PubTab Venue. In 2016 it again picked up the gong
for Best PubTab Venue as well as awards for Best
On-premise Liquor Outlet and Best Environmental
Practice. This year it won Best PubTab Venue for the
third year running and claimed the mantle for Best
Entertainment Venue for the fourth time.
QHA REVIEW | 44

INSIGHTS
That’s a fair few walks to the podium. But success
like this doesn’t come without a lot of hard graft and
an ethos of continuous improvement. In the six years
since developing Eatons Hill Hotel from scratch in
Brisbane’s north, the Comiskey Group has never been
happy to rest on any laurels. In the short space of time
since the doors first opened, the gigs, both indoor
and outdoor, have got bigger and more diverse. The
service in its nine bars, bistro, Keno and TAB areas,
12 function spaces and liquor outlet has got slicker.
And its food and beverage offering has kept pace with
rapidly changing trends.
Aside from the widely publicised opening of the
venue’s 4.5-star, 90-room accommodation wing in
October, the Comiskeys have also taken the time to
develop the Eatons Hill Hotel’s TAB facilities. The room
has been designed specifically with the operators in
mind, offering more space with room for three new
Orion terminals that allow customers a faster service
when getting their bets on. Now with space for up to
80 customers, other new technology in the expanded
space includes a 10-metre media wall consisting of
five seamless 85-inch LCD TVs.
The hotel’s popular nightclub has played host to
some of the best national and international DJs on
the decks. This spot too has benefited from a tech
OUTSIDE, A LARGE EVENTS ARENA UNIQUE FOR A
HOTEL CONTINUES TO ATTRACT BIG NAMES KEEN TO
PERFORM IN THE SUNSHINE STATE’S OPEN AIR.
makeover with state-of-the-art upgrades of lighting
and sound gear, CO2 cannons and a smoke machine
along with Pioneer CDJs and mixers.
Outside, a large events arena unique for a hotel
continues to attract big names keen to perform in
the Sunshine State’s open air. Last year saw crowds
of thousands turn up to the likes of Atomic Kitten,
Vanilla Ice and Salt N Pepa. The same space also saw
4000 attend the hotel’s annual rodeo – the biggest in
Brisbane – and 3,500 sampled suds and sounds at its
annual beer festival over two days in April.
This year promises to be just as spectacular.
QHA REVIEW | 45

ACCOMMODATION UPDATE
with Judy Hill
LOOKING BACK AND AHEAD
QHA REVIEW | 46
The statement “tourism will be Queensland’s next
mining boom” is being used more and more often.
The latest Queensland Futures Institute research
highlights that the Sunshine State’s got what future
Asia wants particularly from a tourism perspective –
safety, security, natural beauty, great climate, clean air
and fresh produce. The number of Chinese visitors to
Australia is forecast to increase threefold to 3.9 million
by 2020, however we are in a global arms race for
international tourists so we can’t be complacent.
The Great Barrier Reef is one of Queensland’s natural
beauties and 2018 sees the third International Year
of the Reef the first being declared in 1997 and again
in 2008. This title encourages you to strengthen
awareness globally about the value of, and threats
to, coral reefs and associated ecosystems; promote
partnerships between governments, the private sector,
academia and civil society on the management of coral
reefs; identify and implement effective management
strategies for conservation, increased resiliency and
sustainable use of these ecosystems and promoting
best practices; and share information on best practices
in relation to sustainable coral reef management.
On the accommodation front, last year Brisbane
international visitation grew by 4.6%, with the region
welcoming a record 1.2million visitors in the latter
part of the year. Visitation grew for all purposes of
travel, except for employment. The largest increases
came from the holiday and VFR markets at record
highs of 669,000 and 353,000 visitors respectively.
International visitors spent slightly more per night
which helped to drive regional expenditure to a record
high, up by 11.2% to $2.2bn. Visitation from China
(the largest market) was stable while New Zealand (the
second largest) grew by 6.4%. Visitation from Taiwan
grew strongly, up by 25.9%.
The Gold Coast region welcomed a record 1.1m
visitors, up by 4.2% and was the most popular holiday
destination in Queensland for international visitors,
with holiday visitation at a record high of 843,000 (up
4.5%). Visitation grew among the Gold Coast’s top
four markets: China, NZ, UK, and Japan. Of these,
Japan saw the fastest growth, up by 23.4%. Overall,
visitor nights in the region declined slightly which is
largely due to visitors shortening their stay by 1.3
nights on average. This shorter average length of stay
negated the impact of visitation growth. This also
impacted on expenditure which declined year on year
(down 4.1% to $1.2bn).

Judy Hill
ACCOMMODATION UPDATE
Photography: Darren Tierney
Tropical North Queensland (TNQ) international
visitation grew by 1.5% to 890,000 in the latter part of
2017. This growth was driven by the holiday market
which was up by 1.9% to 830,000 visitors. TNQ is
the state’s second most popular holiday destination
for international visitors with China being the largest
source market. Visitation growth primarily came from
the European markets, including the UK. Overall, visitor
nights and expenditure both declined slightly. Nights
declined by 2.7% to 6.4m, as the average length of
stay shortened slightly, and expenditure declined by
1.3% to $1.1bn.
The Fraser Coast welcomed 151,000 international
visitors in the last quarter of 2017 - up by 10.7%
year on year. This visitation growth boosted nights by
12.0% to 736,000. The majority (93.7%) of visitors
were holidaymakers, whose numbers grew by 11.2%
to 141,000. The region’s two largest source markets
were the UK and Germany, contributing 33,000 and
31,000 visitors respectively.
Sunshine Coast international visitation grew by 8.2%
to 294,000 in the last quarter of 2017. This overall
growth was driven by holiday visitation, with 6.5%
growth to 229,000 visitors.
The Whitsundays recorded double-digit growth from
four of its top five markets, being the UK, Germany,
China, and Scandinavia. Despite this, overnight
visitor expenditure decreased by 6.3% to $197.1m
as visitors spent fewer nights in the region, down by
14.6% to 1.3m nights. These declines may be due, in
part, to the impact of Tropical Cyclone Debbie which
hit the region in late March 2017 and interrupted the
operation of many tourism businesses.
The Townsville region recorded growth in international
visitation, up by 10.5% to 138,000, in the last quarter
of 2017. Holiday travel to the region drove overall
growth with a 17.1% increase to 113,000 visitors.
VFR travel declined by 14.2% to 15,000; contributing
to a 15.8% decline in total nights. Despite the overall
decline in nights, international expenditure grew
strongly, by 23.7% to $112.7m, as visitors spent on
average $26 more per night. The UK, Germany and
USA remained the region’s largest source markets.
In an exciting finale to 2017, new direct Air China
flights between Beijing and Brisbane touched down
at Brisbane Airport, establishing a critical link between
Queensland’s international gateway city and the
Chinese capital.
The Chinese visitor market is currently the second
largest for Brisbane Airport, with around 350,000
Chinese passengers travelling through the airport
last financial year. The four times weekly flights
are expected to further boost Chinese visitation to
Queensland, a market that experienced 9% growth for
Brisbane in FY17.
As we begin a New Year, can I recommend you
register for the 80 TWENTY one-day conference
for senior hotel management, owners, operators
and investors in the Australian market who want to
know how to optimise performance in a market with
significant supply increases. Hear industry insights
from accommodation experts to understand evolving
market conditions and develop strategies that work
to drive revenue and manage shareholder interests.
Hoteliers generally have a good understanding of the
drivers for 80% of their business. The 80 TWENTY
Conference will aim to assist hoteliers to optimise the
final 20% through thought-provoking topics.
Visit www.8020hotelconference.com
for more information.
QHA REVIEW | 47

ACCOMMODATION
Badderam Eco Luxe Resort & Spa in Buderim
SUNSHINE COAST MUST BUILD OR BUST
QHA REVIEW | 48
Despite a strong increase in international arrivals to the
Sunshine Coast, the region will be short of top-quality
beds if the trend continues according to Visit Sunshine
Coast CEO Simon Latchford.
The Sunshine Coast recorded an 8.2% growth to
294,000 international arrivals in the year to September
2017, but alarmingly, visitor expenditure declined
11.9% to $235.6 million.
Statistics released by Tourism Research Australia in
the latest International Visitor Survey (IVS) showed that
the Sunshine Coast international visitor growth (8.2%)
topped the Australian growth figure (7.1%) and was
higher than Queensland overall (3%) – beating the
Gold Coast (4.2%), Brisbane (4.6%) and TNQ (1.5%).
But a reduction in holiday travellers, shorter visits, and
an increase in stays in unregulated premises meant
that visitor expenditure on the Sunshine Coast wasn’t
keeping pace with arrivals.
Simon said that on the surface Sunshine Coast’s
tourism industry has a lot to celebrate with these
figures, however the tighter visitor spend was a worry.
“The significant decline in expenditure and the
reduction in stays reflect an aspect of our industry that
has been a major problem for some time, and getting
more serious: the constraint caused by the lack of new
five-star accommodation along the Coast,” he said.
“The last five-star hotel to be developed was the
Hyatt Coolum, over 30 years ago. Its closure has had
a major negative impact on the Sunshine Coast’s
ability to attract high-level leisure and conference

ACCOMMODATION
Westin Coolum Resort & Spa in Mooloolaba
“THEY HAVE BEEN THROUGH RIGOROUS PLANNING
REGIMES AND IN SOME CASES MADE SUBSTANTIAL
MODIFICATIONS AS A RESULT OF COMMUNITY
FEEDBACK, BUT WE ARE NO NEARER TO ONE OF
THEM COMMENCING BUILDING.”
Badderam Eco Luxe Resort & Spa in Buderim
business. That premium sector of the market is now
being courted by destinations up and down the
east coast because they can offer outstanding new
accommodation and conference venues.”
Simon cited Brisbane as having recorded an 11.2%
increase in visitor expenditure on the back of its new
hotel inventory, saying that this allowed the city to
attract additional events and conferences.
“But the Sunshine Coast’s lack of new accommodation
has meant visitors have moved into unregulated
short-term accommodation, which provides little
benefit for the region’s tourism industry, economy or
the community.”
Visit Sunshine Coast Chair David Ryan said that
it was important to encourage appropriate
five-star hotel and resort development.
“There have been three serious proposals for new
five-star developments on the Sunshine Coast over
the past few years,” he said. “They have been through
rigorous planning regimes and in some cases made
substantial modifications as a result of community
feedback, but we are no nearer to one of them
commencing building.”
Those current five-star hotel development proposals
on the Sunshine Coast include the Badderam Eco
Luxe Resort & Spa in Buderim, the Westin Coolum
Resort & Spa and the Aria 5-star development in
Mooloolaba.
QHA REVIEW | 49

COMPASS
Photography: Martin Valigursky
TROPICAL TREASURE
QHA REVIEW | 50
A coastal gem basks on a peninsular at the northern
end of the Whitsundays region where the bush meets
the sea and dozens of unspoilt islands attract tourists
year round.
Bowen’s proximity to the pristine, crystalline waters
that surround the Whitsunday Islands (thanks to the
breakwater effect of the Great Barrier Reef 60km out
to sea) doesn’t exactly make it a magnet for surfers.
But it does mean the town shares some of the region’s
limelight as a destination for sailors, fishers, paddlers,
snorkelers, scuba divers and those who simply like
to relax with a view of a glistening ocean refracted
through a glass of sparkling white or ice-cold mojito.
With the sea on three sides, sand-lovers have the
choice of no less than seven spectacular beaches
on the town’s fringes: Kings Beach, Queens Beach,
Horseshoe Bay, Murrays Bay, Greys Bay, Rose Bay,
and the Front Beach. Locals say Bowen is one of
coastal Queensland’s best kept secrets - holding
all the allure of the Whitsunday Islands plus the
3.

COMPASS
convenience of everything an urban centre of 10,000
souls has to offer just a gentle amble from the shore.
Part of the secret may also be due to the town’s iconic
landmark lending no clue as to its seaside attraction.
Bowen’s 10-metre tall mango at the southern entrance
to the town celebrates the economic success of
the local horticultural industry. The combination of
an unusually dry climate for a tropical location and
fertile alluvial soil make Bowen a grower’s paradise
for not just mango crops but tomatoes, rockmelons,
capsicums and just about anything else you care to
plant and water. As such, the seasonal nature of the
local economy makes Bowen a popular destination for
back-packers keen to help out with harvests to fund
exploration of the wondrous region.
In March last year Cyclone Debbie, the worst weather
system to hit Queensland in six years, spoilt the party
and bore down on Bowen and the Whitsundays from
the Coral Sea. For several tortuous hours Debbie
turned an idyllic corner of the world into a maelstrom
of wind, water, uprooted trees and flying roofs as it
drove its way inland. Homes, business and crops
copped her full fury.
The blue skies and tranquil seas may have returned
but the social and economic impact of Cyclone Debbie
still hangs over the Whitsundays community. But
things are looking up with the Whitsundays Regional
Council recently announcing it had acquired almost
$200 million to distribute among recovery projects over
the next year and a half.
Confirmed projects will include a $40 million airport
upgrade, $24 million for Airlie Beach’s Shute Harbour
restoration, $37 million for Greening and Growing
Bowen and a further $75 million anticipated from
Natural Disaster Relief and Recovery Arrangements.
Bowen is currently home to five hardy QHA-member
hotels.
QHA REVIEW | 51

COMPASS
1.
2.
SAILS ON MAIN
Corner of Herbert & Williams Streets, Bowen
www.sailsonmain.com.au
Primarily an accommodation venue with the options
of queen rooms, twin share rooms and family rooms
available, Sails on Main offers affordable rates right
in the CBD. All rooms offer free Wi-fi with breakfast
& lunch available in their new Coffee Lounge – which
can be delivered to your room seven days a week.
Packed lunches are also available on request for any
contractor guests who may be staying a while.
THE GRAND VIEW HOTEL
5 Herbert St, Bowen
http://www.grandviewhotelbowen.com
Scooping up the big prize of Hotel of the Year at the
QHA Awards for Excellence last October, the Grand
View Hotel was also awarded Best Redeveloped Hotel
Up To $2m and Best Outdoor/Non-Enclosed Facility.
The venue was featured in-depth in the April 2017
edition of QHA Review as an example of one of the
most stunning restorations of an old Queenslander.
Modern and chic, while still allowing its historic charm
to shine through, the Grand View Hotel makes the
most of its vantage point overlooking Port Denison
3.
QHA REVIEW | 52

COMPASS
Harbour. Add to that a spacious bar with TAB facilities
supported by a creative menu bristling with local
produce from land and sea and you’ve got a pub in a
class of its own.
THE BOWEN HOTEL
55 Powell Street, Bowen
Dining out for lunch or dinner is a breeze at the Bowen
Hotel (previously the Denison Hotel) with its relaxed,
family friendly atmosphere and competitively priced
menu. The Bowen Hotel is the perfect place to sit
back, relax and take a break after a hard day’s work
with free activity packs for the kids.
Gaming Room open till from 10am to 2:30am 7 days.
Enjoy friendly, local hospitality with welcoming staff,
quality service and multiple options to choose from.
Lunch is available 11:30am – 2:30pm and dinner
6pm-9pm daily.
THE CENTRAL HOTEL
29 Herbert St, Bowen
www.facebook.com/OconCentral/
The art-deco Central Hotel Bowen is a family owned,
child-friendly pub in the main street. The bistro
specialises in burgers, wraps and pub classics and
serves lunch, dinner, drinks and coffee seven days a
week. Full UBET facilities are also available.
AUSSIES TAVERN AND BACKPACKER RESORT
18564 Bruce Highway, Bowen
www. aussiestavern.com.au
As its name suggests, Aussies Tavern and Backpacker
Resort is geared for Bowen’s sizeable working
backpacker market. They guarantee work placement
within the Bowen area and supply everything from
job training to transport “and everything in between”.
The venue combines the best of local dining, bar and
gaming with accommodation for long stay workers.
Locals also love the tavern’s open air environment,
resort style swimming pool and casual bar.
5.
6.
1. & 2. Sails on Main
3. Grand View Hotel
4. The Bowen Hotel
5. The Central Hotel
4.
6. Aussies Tavern and Backpacker Resort
QHA REVIEW | 53

OLGR
with Michael Sarquis
OFFICE OF LIQUOR AND GAMING REGULATION UPDATE
I’d like to take this opportunity to wish you and your
teams a great start to 2018.
Here at the Office of Liquor and Gaming Regulation
(OLGR), we’re gearing up for a busy year ahead and
I look forward to continuing our partnership with you
this year.
By now, I am sure you’re working to set goals for the
year ahead. This year, I’d like to encourage you and
your staff to make 2018 the year for patron safety.
AS LIQUOR LICENSEES, YOU KNOW YOU HAVE
A LEGAL OBLIGATION TO PROVIDE A SAFE
ENVIRONMENT FOR PATRONS, STAFF AND THE
AREAS NOT ONLY IN YOUR VENUE, BUT
AROUND IT.
QHA REVIEW | 54
PATRONS SAFETY TIPS
As liquor licensees, you know you have a legal
obligation to provide a safe environment for patrons,
staff and the areas not only in your venue, but
around it.
A safer environment means that patrons have a better
time, which drives repeat business. Here’s some tips
to increase safety at your venue:
1. Staff training – Trained staff show your commitment
to the responsible service of alcohol and can
decrease the risk of assaults. Invest in staff training
and run regular staff meetings to discuss issues.
2. Patron behaviour – Engage a security firm, refuse
entry to minors/unduly intoxicated people and
discourage unsafe practices.
3. Drinking water – Make drinking water available to
patrons – it’s your responsibility and essential to
minimising harm and intoxication.
4. Glass removal – Regularly clear tables and
surroundings of empty glasses and bottles to
reduce incidences of broken glass/potential
weapons.
5. Refusal of service – You have the right to refuse
service or entry if:
• a patron is unduly intoxicated or disorderly
• the safety of the patron or others is in jeopardy
• you consider refusal is otherwise warranted on
grounds that are not discriminatory
6. Advertising and promotions – Will your trading
promotion place customers or staff in jeopardy
or in an unsafe situation (e.g. all you can drink,
flaming drink promotions)?
7. Venue amenities – Adequately light your venue,
serve alcohol in measured glasses, use signage
advising patrons of their rights and responsibilities,
maintain and light fire exits and ensure your venue
is clean and in good repair, to minimise safety risks.
8. Crowd control – Regulate the number of patrons
in your venue and avoid congestion. By doing this,
you can ensure security and bar staff have enough
time and visibility to assess safety and levels of
intoxication.
9. Dangerous and banned products – Be aware of
your responsibilities!
For more information, go to ‘Patron and staff safety on
licensed premises’ at www.business.qld.gov.au/liquorgaming

Michael Sarquis OLGR
PROSECUTION – BRISBANE LICENSED PREMISES
The outcome of a recent Brisbane Magistrates Court
case and the harm resulting from the non-compliance
of the licensee underline the importance of licensees
taking their compliance responsibilities seriously.
A licensee operating a Brisbane CBD venue under
a nightclub liquor licence was found guilty of a
range of charges and fined $15,000. A conviction
was recorded.
Investigations carried out by OLGR began after major
issues in compliance standards were identified by
OLGR compliance inspectors at the premises. The
investigations also followed a serious incident where
it was alleged that a minor, found intoxicated and
unconscious in a city laneway, had been present at the
premises and had been consuming alcohol.
During the investigations, numerous Liquor Act
breaches were identified, including no approved
manager or crowd controller present, as required,
failure to prevent a minor entering the premises,
allowing alcohol to be consumed by a minor and failure
to maintain CCTV equipment.
Upon recording a conviction, the magistrate
emphasised that had a crowd controller been present
at this venue, along with an approved manager, the
minor involved may not have gained entry to the
premises.
KEEP UP TO DATE IN 2018
Begin 2018 by keeping up to date with the latest news
and information about the regulation of liquor and
gaming in Queensland.
To subscribe to our monthly newsletter, Inside Liquor
and Gaming, go to ‘Inside Liquor and Gaming
newsletter’ at www.business.qld.gov.au/liquor-gaming.
You can also pick up news and topical information
quickly and easily by liking OLGR on Facebook and
Twitter and viewing our training videos on YouTube.
Help us to keep you informed by updating your
contact details through the OLGR Client Portal. It only
takes three steps:
1. Visit the OLGR Client Portal: https://secure.olgr.
qld.gov.au/portal
2. Log in and select the licensee name or the
premises name.
3. Select postal or email address and make the
necessary changes (make sure you update your
changes to both the licensee and premises unless
you want them to be different).
If you haven’t activated your client portal account,
your activation code is located in your 2017 annual fee
letter or you can call the OLGR customer service team
on (07) 3224 7131.
Serve safe this Australia Day
Australia Day is traditionally a busy day for Queensland
Hoteliers.
Remember, you have an obligation to provide a safe
environment not only for patrons at your venue, but
also your employees and the wider community. Here’s
some tips to have a great Australia Day:
1. Larger crowds: Prepare for potentially larger
crowds and the increased risk this creates. Don’t
allow areas to become congested and employ the
right ratio of security to patrons.
2. Patron behaviour: Detect and deal with disorderly
patrons and prevent patrons from becoming
unduly intoxicated.
3. Look out for fake IDs: Ask patrons to remove ID
from wallets/purses for inspection, examine in a
well-lit area and check for anything unusual (lifted
laminate, smudges or blurring of date-of-birth).
4. Alcohol advertising and promotions: If you’re
planning to conduct alcohol promotions, remember
you’re required by law to encourage responsible
drinking and minimise harm.
For more information, go to ‘Patron and staff safety on
licensed premises’ and ‘Guideline 60 – Unacceptable
liquor practices and promotions in licensed venues’ at
www.business.qld.gov.au/liquor-gaming.
QHA REVIEW | 55

MP ATTORNEY GENERAL
with The Hon. Yvette D’Ath
QHA REVIEW | 56
HAPPY NEW YEAR
I would like to wish all Queensland Hoteliers a Happy
New Year.
The Palaszczuk Government remains committed to
working with industry and the community to improve
patron safety and tackle alcohol-fuelled violence in our
state.
Together with the Office of Liquor and Gaming
Regulation (OLGR) we thank you for your support in
2017 and look forward to working with you to reduce
the toll of alcohol-fuelled violence in 2018.
NEW YEAR, NEW SIGNS!
Have you updated your compliance signage lately?
Out-dated signs with fine amounts current as at 1 July
2016 should be replaced.
For more information, go to ‘Compliance signage and
other materials for gambling providers’ and ‘Signage
that licensed venues must display by law’ at
www.business.qld.gov.au/liquor-gaming

START 2018 ON
THE RIGHT FOOT
ENSURE YOU ARE UP TO DATE WITH THE LATEST AWARD CHANGES
Designed with busy hoteliers in mind, the QHA HR Manual helps you
organise every challenge of managing a team of staff.
The manual is regularly updated and includes comprehensive human
resources policies and helpful templates for everything from job
descriptions, appointment letters, discipline and termination
letters, policy and procedure templates, timesheets, employer and
employee forms and much, much more.
The recently revised edition
is available through the online
QHA Shop at www.qha.org.au
$365 for members.
$765 for non-members.
QHA REVIEW | 57

TOP DROP
SESSION ALE
Cricketers Arms
XPA
Balter
WARTHOG
AMERICAN IPA
Feral Brewing Co
IPA
Goose Island
QHA REVIEW | 58
If you are planning on
having a few we guess
you don’t want something
too fruity or bland for that
matter. The Cricketer’s
Arms Session Ale in this
regard is just perfect. Still
plenty of taste without
being overly indulgent
with a huge hop hit. They
slide down your throat
like a Trevor Chappell
underarm delivery. If you
are a Kiwi however, you
may choke on it.
Smooth and balanced is
all I have to say. Scotty
Hargraves, the head
brewer at Balter, is a
multi-award winning,
revered brewer and this
beer is testament to that.
Nothing more needs to be
said other than, “you must
try this.”
Prepare to be tagged
and bagged as this
Full Metal Jacket of an
American IPA rains an
apocalyptic, resinous
hellfire of clustered hops
and passionfruit aromas
upon the senses. There’s
nowhere to hide, so gear
up, sound off and blast
“Ride of the Valkyries”
at full volume, because,
soldier, you’re at war. We
love the taste of IPA in the
morning. Yep that’s what
it says on the can. Thank
the Lord the craft beer
world has awakened our
tastebuds. Love the beer
and love the name.
A traditional English style
IPA. Hoppy bitterness but
quite a strong malt taste.
Almost the complete
opposite of the Warthog
and other American Style
IPAs. It has a strong
caramel base and is quite
filling. Had heard so much
hype but unfortunately
it failed to live up to my
expectations.

TOP DROP
PALE ALE
Four Pines
8 YEAR OLD BLENDED
CANADIAN WHISKY
Canadian Club
LIMITED EDITION YARRA
VALLEY ROSE
Handpicked x Romance
Was Born
AROMATIC
TONIC WATER
Fever-Tree
A nice American style
pale ale with a bright
ruby appearance that’s
enjoyable but has nothing
notable to rave about.
Hop-driven aromas of
citrus, pine and grapefruit
overlay a mouthfeel of
rounded malty flavours.
The Canadian Club 8 Year
Old is the more refined,
mature, older sibling of
Canadian Club Original
1858. With a higher rye
and barley content than
the Original 1858, it’s
expertly distilled and
matured in char-treated
American white oak
barrels for eight years,
to create a rich, smooth
flavour. Best served as a
Highball with soda and
fresh lime.
Handpicked Wines
have collaborated
with Australian fashion
darlings, Romance Was
Born, to create a limited
edition Yarra Valley Rosé.
Inspired by the fashion
house’s latest collection,
Electric Orchid, the unique
Rosé features a label
created by designers
Anna Plunkett and Luke
Sales featuring art by dual
Archibald-winning artist
Del Kathryn Barton
The gentle bitterness of
angostura is perfectly
balanced with sweet,
spicy notes of cardamom,
ginger, vanilla and
pimento berry. The result
is a uniquely refreshing
aromatic flavour. The
finish is dry and clean
with citrus notes. The
colour is all natural, a
result of the additional
angostura bark and other
natural colouring.
QHA REVIEW | 59

WINE with John Rozentals
SOME REAL JOY IN A VISIT TO WOLLOMBI,
IN THE HUNTER VALLEY
I’ve always found mature Hunter Valley semillon, or at
least good-quality mature Hunter Valley semillon, to be
one of the wine world’s genuine wonders.
My chief oenology lecturer described it as one of only
three unique Australian wine styles, the other two being
sparkling shiraz (or ‘sparkling burgundy’ as it was
known in less PC times) and Rutherglen muscat.
I remember an early-morning round of very earlymorning
golf many years ago in Hobart with that
somewhat controversial, certainly provocative,
Melbourne-based wine writer, the late Mark Shield.
He waxed for several holes about the qualities of aged
Hunter semillon and wondered how such a “mean,
squinty-eyed youngster” could develop such grace,
richness and complexity with time in the bottle.
There are, of course, some fine examples available for
keen drinkers — wines such as Tyrrells Vat 1 Semillon,
but you’re going to have to fork out quite a bit for the
pleasure of drinking that with your best seafood.
Imagine my pleasure to be offered at Wollombi a few
glasses of Stonehurst’s 2007 Semillon — and my even
greater pleasure in finding that it was still available for
purchase, for the very reasonable retail price of $35
($28 in case lots) a bottle.
While proprietor/winemaker Daryl Heslop isn’t quite
giving the stuff away, for this ask it really is a bargain.
The wine in question has a trophy and gold medal to
its credit, and as can be seen from my tasting notes it
really is a gem. It will make a real point of difference in
any bottle outlet.
And Daryl has some other very handy older semillons
available as well.
Visit www.cedarcreekcottages.com.au.
TOP SHELF with John Rozentals
TYRRELLS 2013
Hunter chardonnay
DRAYTONS
Nv Hunter Blue
STONEHURST 2007
Cedar Creek Semillon
QHA REVIEW | 60
Murray Tyrrell in the
1960s, has assumed near
legendary status as one
of Australia’s first and best
chardonnays. It’s a lovely,
tight, modern style of dry
white with great length
of flavour.
Pouring a glass of this
presents an immediate
surprise. The wine is a
bright, vivid blue in colour.
It has a noticeable level of
sweetness and will appeal
to a broad range of tastes.
Surprise your friends by
serving it as an aperitif.
A truly delightful bottle-aged
dry white that’s showing
ample enough toasty,
honeyed flavours to be
regarded as a classic.
Still showing fresh citrus
flavours on bouquet and
palate, it’s nearing its peak
right now but should hang
around for a few years.

Paul St John-Wood
PUBTALK
I hope you had a happy and safe Christmas and New
Year with family and friends and hopefully all hoteliers
enjoyed strong festive season trading without incident.
I look forward to seeing you all across the bar and at
QHA Licensee Meetings and events throughout 2018.
ENSURING POSITIVE COMPLIANCE IN 2018
The new year is a great time to review and update any
internal policies and procedures to ensure you and
your staff maintain positive compliance throughout
2018. The QHA has templates available to assist
members with this process, from liquor and gaming
venue compliance checklists, to harm minimisation
strategy templates. These documents provided by the
QHA remove the majority of the administrative burden
on you and your staff.
areas to leave their venues to attend these meetings,
so we will continue to evolve the distribution of content
raised and discussed at all QHA events.
2018 QHA MEMBERSHIP RENEWAL REMINDER
In December, you would have received your invitation
to renew your QHA Membership for 2018 via email.
We hope you have valued the services and assistance
of the QHA in 2017, and this year we remain
committed to promoting the hotel and hospitality
industry, representing the industry for outcomes which
benefit all members, and assisting each member to
ensure a prosperous future for our industry. Please do
not hesitate to contact me directly if you require any
assistance with the renewal process or if you would
like any further information on your QHA membership.
2018 QHA LICENSEE EVENTS
The 2018 QHA events calendar is now available on
the QHA website. As well as the annual feature events,
the calendar also details the state-wide Licensee
Meeting locations and dates. In 2018, we will again be
meeting in most major regional centres. Of course, we
understand it is difficult for many hoteliers in remote
WELCOME TO NEW MEMBERS
The QHA would like to welcome new members QA
Hotel – New Farm, Highway Hotel – Gin Gin, and
Banter Bar – Kangaroo Point. We wish you every
success in 2018 and look forward to assisting you in
your hotel business endeavours.
QHA REVIEW | 61

TRADE DIRECTORY
CASINO CONSOLES
Footrest, slimline and cashless bases
available. Casino Consoles, the only
name you need when it comes to
professional poker machine bases
and screening.
P: 07 3890 2969
www.casinoconsoles.com.au
COMMERCIAL FITOUTS
Bars, Clubs, Cafes, Restaurants.
Specialists in unique and premium
nationwide commercial fit-outs for
clubs, bars, cafes and restaurants.
P: 1300 426 637 (1300 HAMMER)
E: sales@clubbarconcepts.com.au
www.clubbarconcepts.com.au
SCIENTIFIC GAMES
This new generation of exciting game
content draws on the strength of
Scientific Games to create one of
the most dynamic game libraries
in the market.
P: 07 3458 9180
www.sggaming.com/australia
REFRIGERATION SYSTEMS
Time to upgrade your beverage and refrigeration systems?
Call us for expert advice and all your requirements including:
Quality beer dispensing equipment | Ice machines |
Refrigeration | Custom solutions for all venue sizes | AS5034
Compliancing | Sales, Installation, 24/7 Service.
Phone: 07 3422 0011 www.allsocool.com.au
BEER DISPENSING SYSTEMS - Sales - Service - Installation
Refrigeration | Glycol Equipment | Beer Gas Equipment
| Beerline Cleaning | Electronic Spirit Dispensers | 24/7
Maintenance, Servicing and Repairs. Australia’s largest
manufacturer, installer and suppler to beer dispensing
equipment. Proudly Australian Owned and Operated.
5 Holden Street, Woolloongabba, QLD 4102
Phone: 07 3421 5200 www.andale.com.au
QHA REVIEW | 62
PRESTIGE GAMING STOOLS
Comfort at Play
Karo Australia Pty Ltd
P: 02 9980 1431
E: info@karo.com.au
www.karo.com.au
DOWNTOWN DOMESTICS
Too busy to get domestic?
Window cleaning | Building washing
Housekeeping | Carpet / Upholstery
Cleaning | Bond / Spring cleaning |
Emergency cleaning | Pest control.
P: 1300 386 963
www.downtowndomestics.com
CITY PROPERTY SERVICES
Over 25 years of commercial cleaning
services | Compliant with ISA 9001
| Quality assurance | EcoClean
Certified using environmentally
friendly products | Free quotations.
P: 07 3391 2005
www.citypropertyservices.com

TRADE DIRECTORY
PROUD PLATINUM PARTNERS OF THE QHA.
COMPLETE FACILITY MANAGEMENT SPECIALISTS
Brisbane | Gladstone | Gold Coast | Sunshine Coast |
Mackay | Toowoomba | Townsville | Wide Bay. Hospitality
cleaning specialist, Hotel refurbishments, Lawns & ground
maintenance, Property & asset management, High pressure
cleaning/ non slip solution specialists.
P: 1800 262 637
www.cmbm.com.au
GLASS RECYCLING MANAGEMENT
Save time, space, money, people and the environment.
Reduce bottle noise inside and outside your venue. Improve
workplace health and safety. Reduce space needed for glass
waste bins. Save money on your current waste charges
Free trial call 1300 306 039 E: info@bottlecycler.com
www.bottlecycler.com
INTEGRATED POS SOLUTIONS
As used by Award Winning Hotels. New Compact
10” Touch Screens available. 10” & 15” Hotel and Bar
POS Solutions.
P: 1300 BIZSTAR 1300 249 782
E: reg@bizstar.com.au
www.uniwell.net.au to find out more.
MARKET LEADING BRANDS IN EQUIPMENT
No matter the size, shape or demands placed on your
business, we have the ability to deliver equipment that is
functional, adaptable and reliable. Convotherm, Waldorf,
Waldorf Bold, Turbofan, Washtech.
Phone: 1800 023 953 E: info@moffat.com.au
Service department: 1800 622 216
ADVERTISE
For more information on advertising in the
QHA REVIEW contact
Bryony Brand: 0400 462 843
qhareview@qha.org.au
QHA REVIEW | 63

QHA PARTNERS & CORPORATE MEMBERS
QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.
THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES
MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA
PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.
ACCOUNTING/ TAX
Hanrick Curran
Accountants & Strategists
Ph: 07 3218 3900
www.hanrickcurran.
com.au
HLB Mann Judd -
Chartered Accountants
Ph: 07 3001 8800
www.hlb.com.au
Prosperity Advisers QLD
Ph: 07 3007 1971
www.prosperityadvisers.
com.au
FTI Consulting
Ph: 07 3225 4900
www.fticonsulting.com
McGrathNicol
Ph: 07 3333 9800
www.mcgrathnicol.com
PJT Accountants &
Business Advisors
Ph: 07 5413 9300
www.pjtaccountants.com.au
Professional Client Services
(QLD) P/L- Accountants &
Business Advisors
Ph: 07 3209 4452
www.pcsqld.com.au
ARCHITECTS /
REFURBISHMENT/
RECONSTRUCTION /
REPAIRS
Brand & Slater
Architects P/L
Ph: 07 3252 8899
www.brandandslater.
com.au
Hot Concepts Design and
Construction
Ph: 07 3277 7740
www.hotconcepts.com.au
Unita Group
Ph: 1300 659 399
www.unita.com.au
BEVERAGES
Accolade Wines
Ph: 07 3252 7933
www.accolade-wines.
com
Asahi Premium
Beverages
Ph: 07 3868 2388
www.schweppes.com.au
Brown-Forman
Australia P/L
Ph: 07 3010 2000
www.brown-forman.com
Carlton & United
Breweries
Ph: 07 3666 4104
www.cub.com.au
Coca-Cola Amatil
Ph: 13 26 53
www.ccamatil.com
Diageo
Ph: 07 3257 0800
www.diageo.com
Lion
Ph: 07 3361 7400
www.lionco.com
Red Bull Australia
Ph: 02 9023 2892
www.redbull.com.au
EDUCATION, TRAINING
& EMPLOYMENT
Best Security - Security
and Training
Ph: 07 3212 8460
www.bestsecurlty.net.au
Australian Fire Protection
Ph: 1300 803 473
www.austfirepro.com.au
Availio
Ph: 07 3218 3900
www.hanrickcurran.com.au
Foundation Education
Ph: 1300 130 157
foundationeducation.com.au
Frontier Leadership
Ph: 0423 097 246
www.frontierleadership.edu.au
Industry Graduates
Ph: 1300 038 000
www.industrygraduates.com
Nystrom Relief Managers
Ph: 0487 205 285
www.nystromreliefmanagers.
com.au
Professional Hospitality
Ph: 07 3160 8132
professionalhospitality.com.au
Sidekicker
Ph: 1300 098 375
www.sidekicker.com.au
St John Ambulance Australia
Ph: 07 3253 0552
www.stjohnqld.com.au
ELGAS
Ph: 131161
www.elgas.com.au
Leading Edge Energy
Ph: 1300 852 770
www.leadingedgeenergy.
com.au
Make It Cheaper
Ph: 1300 957 721
www.makeitcheaper.com.au
FINANCES, BANKING,
INSURANCE &
INVESTMENTS
AON Risk Services -
QHA Insurance Brokers
Ph: 07 3223 7512
www.aon.com.au
Green Finance Group
Ph: 0457 883 700
www.greenfinancegroup.
com.au
Hanrick Curran –
Chartered Accountants
Ph: 07 3218 3900
hanrickcurran.com.au
St. George Corporate &
Business Bank
Ph: 07 3232 8911
www.stgeorge.com.au/
corporate-business
Westpac Banking
Corporation
Ph: 07 3350 7750
www.westpac.com.au
Ausure Insurance Brokers
SEQ
Ph: 1300 450 663
www.ausureseq.com.au
FOOD & ASSOCIATED
BUSINESSES
PFD Food Services
Ph: 07 3906 9726
www.pfdfoods.com.au
Bitesize Coffee Treats
Ph: 02 9723 6500
www.bitesizecoffeetreats.com
GAMING AND RACING
Ainsworth Game
Technology P/L
Ph: 07 3209 6210
www.ainsworth.com.au
Aristocrat Leisure
Industries
Ph: 07 3727 1600
www.aristocrat.com.au
IGT
Ph: 07 3890 5622
www.igt.com.au
Konami Australia
Ph: 02 9666 3111
www.konamiaustralia.com.au
Max Queensland
Ph: 07 3637 1235
www.maxgaming.com.au
Scientific Gaming
Ph: 02 9773 0299
www.scientiflcgames.com
Tabcorp Keno
Ph: 07 3243 4113
www.tabcorp.com.au
UBET
Ph: 07 3637 1370
www.ubet.com
Paynter Dixon - Design &
Construction
Ph: 07 3368 5500
www.paynter.com.au
Rohrig Hospitality
Ph: 07 3257 4411
www.rohrlg.com.au
Samuel Smith & Son
Ph: 07 3373 5777
www.samsmith.com
Sirromet Wines
Ph: 07 3206 2999
www.sirromet.com
ENERGY GAS/POWER
TransTasman
Energy Group
Ph: 1300 118 834
www.tteg.com.au
Banktech
Ph: 1800 080 910
www.banktech.com.au
BUPA - health insurance
Ph: 134135
(quote ID 2109197)
www.bupa.com.au
Australian Pokie Consoles
Ph: 0413 261 777
www.clubsandpubs.com.au
Bytecraft Systems -
Gaming Machine Service
Ph: 07 3456 3345
www.bytecraft.com.au
QHA REVIEW | 64
Club Bar Concepts
Ph: 1300 426 637
clubbarconcepts.com.au
Darren S Dickfos Architects
Ph: 07 3358 1786
www.ddarchitects.com.au
Treasury Wine Estates
Ph: 03 9685 8000
treasurywineestates.com
Liquor Marketing Group
Ph: 07 3246 5272
www.bottlemart.com.au
Eco Synergy Systems
Ph: 0429 820 101
www.ecosynergysystems.
com.au
Choice Energy
Ph: 03 9002 5123
www.choiceenergy.com.au
Integrity Corporate Finance
Ph: 02 9268 3088
.integrityfinancegroup.com.au
Silverchef
Ph: 07 3335 3392
www.silverchef.com.au
Casino Consoles Australia
Ph: 07 3890 2969
www.casinoconsoles.com.au
Karo - gaming stools
Ph: 02 9980 1431
www.karo.com.au

QHA PARTNERS & CORPORATE MEMBERS
HOSPITALITY
CONSULTANTS
HOTEL BROKERS /
REAL ESTATE /
PROPERTY VALUERS
QHA PLATINUM PARTNERS
Commercial Licensing
Specialists
Ph: 07 5526 0112
www.clslicensing.com.au
DWS Hospitality
Specialists
Ph: 07 3878 9355
www.dws.net
Graham Brown - Liquor
& Gaming Licences
Ph: 07 3300 1578
Professional Hospitality
Ph: 07 3160 8132
www.professionalhospitality.
com.au
Power Jeffrey & Co -
Hotel Brokers
Ph: 07 3832 6000
www.powerjeffrey.com.au
CRE Brokers
Ph: 07 5371 0165
www.crebrokers.com
CBRE Hotels
Ph: 0418 886 525
www.cbrehotels.com
Knight Frank Australia
Ph: 07 3246 8888
www.knightfrank.com.au
QHA DIAMOND PARTNERS
Silverchef
Ph: 07 3335 3392
www.silverchef.com.au
HOTEL ENTERTAINMENT
Fox Sports
Ph: 0403 061 412
www.foxsports.com.au
Knight Frank Valuations
Ph: 07 3193 6800
www.knightfrank.com.au
Landmark White
Ph: 07 3226 0002
www.landmarkwhite.com.au
QHA GOLD PARTNERS
Foxtel for Business
Ph: 1300 720 630
www.austar.com.au
MVS National Mackay
Whitsundays
Ph: 07 4847 0737
www.mvsvaluers.com.au
Sky Channel
Ph: 07 3228 6344
Freecall: 1800 251 710
www.skychannel.com.au
Ray White Hotels
Ph: 02 8016 3810
www.raywhite.com.au
Nightlife - Music & Video
Freecall: 1800 679 748
www.nightlife.com.au
LEGAL
Pro Score - Sporting
Promotions
Ph: 0431 366 800
www.proscore.com.au
Mullins Lawyers
Ph: 07 3224 0222
Curt Schatz - direct
Ph: 07 3224 0230
www.mullinslaw.com.au
Recharge DJs - Brisbane
Ph: 1300 836 832
www.rechargedjs.com
HOTEL & BAR SUPPLIES
BOC Limited -Gas/
Reticulation Supply
Ph: 07 3212 4322
www.boc.com.au
Andale Beverage Systems
Ph: 07 3421 5200
www.andale.com.au
Ausworld Commercial
Furniture & Design
Ph: 0409 264 212
www.ausworldfurniture.com.au
Hunter Technologies
Ph: 1300 693 357t
www.cellarcontrol.com.au
Bennett & Philp Lawyers
Ph: 07 3001 2999
www.bennettphilp.com.au
Broadley Rees Hogan Lawyers
Ph: 07 3223 9121
www.brhlawyers.com.au
Commercial Licensing
Specialists
Ph: 07 5526 0112
www.clslicensing.com.au
Corrs Chambers
Westgarth - Lawyers
Ph: 07 3228 9778
www.corrs.com.au
McMahon Clarke
Ph: 07 3831 8999
www.mcmahonclarke.com
QHA SILVER PARTNERS
Green Finance Group
Independent Liquor Group
Trans Tasman Energy Group
Hanrick Curran
QHA BRONZE PARTNERS
Power Jeffrey and Company
Best Security
Rohrig Group
St George Bank
Red Bull Australia
Brand+Slater Architects
BOC Limited
Paynter Dixon
Prosperity Advisers QLD
iCharge Tablets
QHA REVIEW | 65

APPROVED
MANAGER’S
LICENCE
RESPONSIBLE MANAGEMENT
OF LICENSED VENUES
TRAINING
“HONESTLY THE BEST TRAINING
SESSION! FUN AND LIGHT-HEARTED
WHILE BEING VERY INFORMATIVE AND
KNOWLEDGEABLE. THANKS, QHA.”
OTHER COURSES OFFERED:
Online RSA/RSG Training
Gaming Nominee Training
Employment Relations Training
Employment Relations Webinar
LIQUOR BUYING GROUPS
Independent Liquor Group
Ph: 07 3713 2751
www.ilg.com.au
Liquor Marketing Group
(Bottlemart)
Ph: 1300 733 504
www.bottlemart.com.au
LIQUOR WHOLESALE
GROUPS
ALM (Australian Liquor
Marketers)
Brisbane: Ph: 07 3489 3600
Townsville: Ph: 07 4799 4022
Cairns: Ph: 07 4041 6070
www.almliquor.com.au
MEDIA/MARKETING
iCharge Tablets
Ph: 1300 852 636
www.icharge.net.au
POINT OF SALE
Bepoz Retail Solutions
Ph: 1300 023 769
www.bepoz.com.au
CashPoint Payment Solutions
Ph: 1300 286 626
www.cashpoint.com.au
lnCash ATMS
Ph: 1300 800 660
www.incash.com.au
PRINTING / GRAPHIC
DESIGN
Platypus
Ph 07 3352 0300
www.platypusgraphics.com
Easil - Graphic Design
Ph: 1300 032 745
www.easil.com
SECURITY / CLEANING
SUPERANNUATION
lntrust Super Fund
Ph: 07 3013 8700
www.intrust.com.au
Hanrick Curran
Superannuation
Ph: 07 3218 3900
www.hanrickcurran.com.au
TECHNOLOGICAL
PRODUCTS
& SERVICES
First2Click
Ph: 1300 765 385
www.unidapsolutions.com.au
Big Ass Fans
Ph: 1300 244 277
www.bigassfans.com.au
Bytecraft Systems
Ph: 07 3456 3345
www.bytecraft.com.au
Eco Synergy Systems
Ph: 0429 820 101
www.ecosynergysystems.
com.au
JB Hi-Fi Commercial
Division
Ph: 07 3360 9925
www.jbhifi.com.au
QIKID
Ph: 1300 553 256
www.qikid.com
Scantek Solutions
Ph: 1300 552 106
www.scantek.com.au
Time Target
Ph: 07 3137 1133
www.timetarget.com
ViMedia
Ph: 1300 846 334
www.klackit.com
QHA REVIEW | 66
Responsible Management of Licensed Venues
Training is a mandatory training requirement
for those applying for a liquor licence, and
applicants for an Approved Manager’s Licence.
Training is offered face to face at regional
centres throughout Queensland.
For more information please contact the
QHA Training Centre
Ph: 07 3221 6999 Fax: 07 3221 6649
Email: training@qha.org.au
Web: www.qha.org.au
Best Security
Ph: 07 3212 8460
www.bestsecurity.net.au
Bluey’s Cleaning Solutions
Ph: 1800 925 925
www.blueys.net.au
Cap Security Services Pty Ltd
Ph: 07 3892 7777
www.capsecurity.com.au
Clear to Work - Police Checks
Ph: 07 3899 1123
www.cleartowork.com.au
Challenger Services Group
Ph: 07 5668 3133
www.csgroup.com.au
CMBM Facility Services
Ph: 07 3391 1040 /
0419 708 715
www.cmbm.com.au
Tru Security Services
Phone: 0452 377 662
Web: www.trusecurity.com.au
TRANSPORT
A.P. Eagers Limited
Ph: 07 3109 6731
www.apeagers.com.au
Black and White Cabs
Ph: 07 3860 1800
www.blackandwhltecabs.
com.au
WASTE MANAGEMENT
Bottlecycler
Ph: 0434 416 540
www.bottlecycler.com

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