The Partner Channel Magazine_Winter 2018

HEROES
Alan Tyson, CEO, and Marcel Syriani, VP and CTO
CLOUD-O-SPHERE
www.data-basics.com
ISV PROFILE
MANUAL WORK DEFEATED
BY SUPERHERO SOFTWARE
Submitted by Amanda Mendoza, Creative Marketing at DATABASICS
D
ATABASICS
has its unique
origin story,
the same
as that from any ordinary
person bit by a radioactive
spider who just wants to save
the day and get rid of the
bad guys. In DATABASICS’s
case, the bad guy was all the
manual work that employees,
admins, and approvers were
doing just to submit their
timesheets and expense
reports. This may sound
Alan Tyson
small in the grand scheme of
evil-doers like Magneto, The
Joker, or (heavens!) Thanos, but in the business world, the hours of
frustration spent manually logging and approving every timesheet
and expense report could destroy a business from the inside out.
That’s where DATABASICS CEO Alan Tyson and VP and
CTO Marcel Syriani teamed up to build software that would
fight against evil timewasters like The Spreadsheet. They
started as ordinary accounting consultants, like Clark Kent
or Peter Parker during their day jobs at the office. By night,
they worked on software that would live in the cloud and
wouldn’t need to be installed on any individual machine, an
idea that was revolutionary in 1995 when the Internet was
still in diapers.
With the power of their first products, TimeSite and
ExpenSite, DATABASICS
was officially founded as
a timesheet and expense
reporting software provider
in 1997. The company began
accumulating major clients
in all industries who were
impressed not only with the
new technology accessible
through their browser, but
also with the company’s
focus on customer service.
Because the software was
built for real customers, it
Marcel Syriani
provided a major advantage
over its competitors:
Customer support was
part of the software rather than thrown on as an afterthought.
Whereas others in the industry struggled (and still struggle) to
provide support for their customers, DATABASICS found the
balance between innovative solutions and solving real customer
problems.
Nowadays, the company is known for its customer support
team, bringing home a 2017 Stevie® Award for Customer Service
Department of the Year from the American Business Awards and
being named a Gold winner in the Best in Biz 2017 Awards for Most
Customer Friendly Small Company of the Year. With more than
one million end users in over 120 countries, Microsoft Dynamics
customers number among the majority of those clients, so they
often benefit from the services provided by the support team.
42 WINTER 2018 | THEPARTNERCHANNEL.COM