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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

J u n e 2 0 1 8 e d i t i o n<br />

texture<br />

& Warmth<br />

TINGALPA HOTEL’S TRANSFORMATION<br />

INSIGHTS:<br />

VICTORIA HOTEL<br />

GRAND VIEW HOTEL<br />

COMPASS:<br />

NOOSA’S UNDENIABLE<br />

NATURAL APPEAL<br />

PROFILE:<br />

A DIFFERENT APPROACH<br />

TO THE BEST SECURITY


Bernie Hogan with Terry Morrow at the Landsborough Hotel<br />

HELPING EACH OTHER BE THE VERY BEST<br />

IT IS A POWERFUL MESSAGE FOR<br />

ALL OUR MEMBERS ACROSS THE<br />

STATE THAT A LOW COST, SIMPLE<br />

PLAN CAN BE DEVASTATINGLY<br />

EFFECTIVE.<br />

The <strong>QHA</strong> exists <strong>for</strong> a very clear reason – to help ensure the success of our<br />

member’s businesses. This often takes the <strong>for</strong>m of fighting poor legislation or<br />

convincing politicians of the importance of supporting our industry. This morning I<br />

had the pleasure of hearing from an industry association similar to ours in Europe,<br />

with a very similar mission. The message I got from them was clever and yet really<br />

simple.<br />

One story told was of a <strong>small</strong>ish tourist town who brought in a system that<br />

whenever a tourist bought a cup of coffee, they could keep the cup and get it<br />

refilled at another local business. It served two purposes, firstly the tourists usually<br />

spent more time and money in town but it also had the town working together and<br />

not just competing.<br />

It is a powerful message <strong>for</strong> all our members across the state that a low cost,<br />

simple plan can be devastatingly effective. Local businesses all promote each<br />

other indirectly and most of all, it drives revenue into local businesses.<br />

Many of you already work very closely with events and festivals however, this may<br />

open the door <strong>for</strong> longer lasting co-operation beyond businesses that are all the<br />

same. Nothing like a cold beer after a day driving, or a coffee after white water<br />

rafting. How about accommodation deals exclusively <strong>for</strong> sky-divers who jumped<br />

locally? The possibilities are endless.<br />

BERNIE HOGAN<br />

<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />

<strong>QHA</strong> REVIEW | 3


3 EDITOR’S LETTER<br />

J U N E 2 0 1 8 e d i t i o n<br />

<strong>QHA</strong><br />

Level 14, 270 Adelaide Street<br />

Brisbane, Queensland 4000<br />

GPO Box 343<br />

Brisbane, Queensland 4001<br />

Phone: 07 3221 6999<br />

1800 177 594<br />

Fax: 07 3221 6649<br />

Web: www.qha.org.au<br />

Email: info@qha.org.au<br />

Office Hours<br />

8.30am – 5.00pm Monday to Friday<br />

President<br />

Mr Tom McGuire<br />

Senior Vice President<br />

Mr Richard Deery<br />

Vice Presidents<br />

Mr Scott Armstrong<br />

Mr John Douglas<br />

Mr Brad Fitzgibbons<br />

Secretary/Treasurer<br />

Mr Tony Condon<br />

Trustees<br />

Mr Will Cordwell<br />

Mr Peter Britain<br />

Chief Executive and Editor<br />

Mr Bernie Hogan<br />

www.qha.org.au<br />

5 CONTRIBUTORS<br />

6 NEWS<br />

20 LATEST & GREATEST<br />

22 FEATURE:<br />

TINGALPA HOTEL<br />

36 INSIGHTS:<br />

VICTORIA HOTEL<br />

GRAND VIEW HOTEL<br />

44 PROFILE:<br />

BEST SECURITY<br />

46 ACCOMMODATION UPDATE<br />

48 COMPASS:<br />

NOOSA’S NATURAL APPEAL<br />

58 TOP DROP<br />

62 TRADE DIRECTORY<br />

64 PARTNERS & CORPORATE MEMBERS<br />

<strong>QHA</strong> REVIEW | 4<br />

<strong>QHA</strong> REVIEW is published by the Queensland<br />

Hotels Association ABN 54 878 166 941.<br />

All in<strong>for</strong>mation is correct at time of going to press.<br />

The publishers cannot accept responsibility <strong>for</strong><br />

errors in articles or advertisements, or unsolicited<br />

manuscripts, photographs or illustrations.<br />

The opinions and words of the authors do not<br />

necessarily represent those of the publisher. All<br />

rights reserved. Reproduction in part or whole is<br />

strictly prohibited without prior permission.<br />

EDITORIAL & ADVERTISING<br />

For all editorial and advertising queries:<br />

Tami Argaman - 0466 439 330<br />

qhareview@qha.org.au


DAMIAN STEELE<br />

<strong>QHA</strong> Industry<br />

Engagement<br />

Manager<br />

A hospitality industry<br />

professional with over<br />

30 years’ experience<br />

in liquor, gaming and<br />

operations. Damian<br />

has a strong focus<br />

on compliance and<br />

legislation.<br />

ROSS TIMS<br />

<strong>QHA</strong> Training and<br />

Safety Manager<br />

Ross manages the<br />

development and<br />

delivery of industry<br />

related training courses<br />

and the provision of<br />

workplace health and<br />

safety services to<br />

<strong>QHA</strong> member hotels<br />

and other hospitality<br />

venues.<br />

PAUL ST JOHN-WOOD<br />

Membership Officer<br />

Paul is the face of the<br />

Association to many<br />

<strong>QHA</strong> members as he<br />

travels the length and<br />

breadth of the state<br />

visiting, advising and<br />

assisting publicans.<br />

JUDY HILL<br />

<strong>QHA</strong> Accommodation<br />

Division Manager<br />

As a professional<br />

advocate <strong>for</strong> the<br />

accommodation sector<br />

of the hotel industry,<br />

Judy advises and<br />

represents members<br />

on matters including<br />

tourism legislation,<br />

marketing strategy,<br />

risk management and<br />

airline regulation.<br />

WESLEY DAVEY<br />

<strong>QHA</strong> Senior<br />

Employment<br />

Relations Advisor<br />

Wesley is an HR<br />

practitioner with<br />

diverse experience<br />

advising and assisting<br />

businesses in the<br />

hospitality industry with<br />

employment relations<br />

matters.<br />

THE HON YVETTE D’ATH<br />

Attorney-General and<br />

Minister <strong>for</strong> Justice<br />

and Minister <strong>for</strong><br />

Training and Skills<br />

Yvette D’Ath is a<br />

Labor member of the<br />

Legislative Assembly<br />

of Queensland<br />

representing the seat of<br />

Redcliffe.<br />

MIKE SARQUIS<br />

Executive Director of<br />

Liquor and Gaming<br />

Regulation<br />

Mike’s responsibilities<br />

include managing the<br />

gaming and liquor<br />

regulatory licensing and<br />

compliance regimes,<br />

and implementing the<br />

responsible gambling<br />

strategy and harm<br />

minimisation programs.<br />

NICK BAINBRIGGE<br />

State Manager (Qld)<br />

Aristocrat<br />

Nick has a proven<br />

history in wholesale<br />

liquor, electronic<br />

gaming, and hotel and<br />

restaurant operation.<br />

He now heads up the<br />

state team <strong>for</strong> one<br />

of Australia’s leading<br />

manufacturers of<br />

gaming machines.<br />

BRENDAN O’FARRELL<br />

Chief Executive<br />

Officer, Intrust Super<br />

Brendan is responsible<br />

<strong>for</strong> overall management<br />

of the fund and<br />

providing advice to the<br />

board of directors. He<br />

passionately believes<br />

education is critical in<br />

super due to the everchanging<br />

nature of the<br />

industry.<br />

CURT SCHATZ<br />

Managing Partner,<br />

Mullins Lawyers<br />

With over 30 years’<br />

experience in property,<br />

liquor and gaming law,<br />

Curt is recognised<br />

as a leader in this<br />

field. He advises<br />

pub, club, nightclub,<br />

restaurant, resort and<br />

accommodation venue<br />

owners and operators.<br />

JOHN ROZENTALS<br />

Wine Writer<br />

John Rozentals is a<br />

freelance writer who<br />

has penned travel, food<br />

and wine articles <strong>for</strong><br />

a range of Australian<br />

newspapers and<br />

<strong>web</strong>sites including our<br />

very own <strong>QHA</strong> Review.<br />

<strong>QHA</strong> REVIEW | 5


NEWS<br />

SANDSTONE POINT GOES GLAMPING<br />

<strong>QHA</strong> REVIEW | 6<br />

The Comiskey Group’s Sandstone Point Hotel has<br />

been a runaway success since opening a few years<br />

ago. Its vast, waters-edge setting stretching 300m to<br />

the foot of the bridge to Bribie Island has enabled it to<br />

do everything on a grand scale.<br />

Spectacular views and spacious bars, bistro and<br />

alfresco dining decks all set above a sprawling grassed<br />

area - that just happens to double as one of the<br />

greatest outdoor live music venues in Australia - have<br />

combined to give the hotel something of a cult status.<br />

Throw in a fresh oyster outlet by a jetty and a petting<br />

zoo <strong>for</strong> the kids and you’ve got an offering that far<br />

surpasses what most of us associate with a hotel …<br />

almost.<br />

In response to an all-too-common question from a<br />

throng of adoring patrons, “so can we stay?”, staff<br />

have un<strong>for</strong>tunately only been able to point them across<br />

the bridge in one direction or a long way down the<br />

road in the other.<br />

But all that’s about to change with the creation of a<br />

“glamping resort” out back. Partnering up with BIG4<br />

Holiday Parks, the Comiskey Group plans to have a<br />

camping and caravan resort open on 9ha of adjacent<br />

waterfront land by September.<br />

Rob says the plan is not just to give hotel patrons<br />

and concert guests a place to stay, but cater <strong>for</strong> the<br />

broader tourist market in the Morton Bay area.<br />

‘You have to suit the resort to the market you are<br />

aiming <strong>for</strong> and here it is more of a holiday and family<br />

market.”<br />

The multimillion dollar Sandstone Point Holiday Resort<br />

will include 45 two- and three-bedroom villas, a dozen<br />

glamping tents, 150 powered sites, a water park<br />

with separate adults’ and children’s pools, a gym,<br />

basketball and tennis courts and walking tracks.<br />

“We plan on taking BIG4 to the next level with a resort<br />

unlike any other,” says Rob. “We can’t wait to open our<br />

doors and show everyone just how great the Moreton<br />

Bay Region really is. We are very much looking <strong>for</strong>ward<br />

to the future.”


NEWS<br />

THE LUXURY COLLECTION<br />

Seppelt’s Luxury Collection is the pinnacle of<br />

the brands offering. Nine wines make up this<br />

year’s Collection release and <strong>for</strong> the first time<br />

ever, Seppelt will release its most coveted still<br />

and sparkling wines in unison.<br />

The collection is said to be a hallmark of the<br />

quality and strength of wine styles Seppelt<br />

produce and showcases the terroirs across<br />

the Heathcote, Henty and Grampians regions.<br />

The introduction of The Luxury Collection<br />

provides consumers with clarity around what<br />

are the leading Seppelt wines and when to<br />

expect new vintages each year. The year’s<br />

Luxury Collection includes the flagship 2016 St<br />

Peters Grampians Shiraz and the anticipated<br />

release of the 2018 Drumborg Vineyard Henty<br />

Riesling and the NV Original Sparkling Shiraz,<br />

which is an Australian wine style Seppelt<br />

helped to pioneer.<br />

The Luxury Collection will be released<br />

annually, with the wines included being<br />

vintage dependent. This year’s release is most<br />

notable as it also coincides with the launch of<br />

Seppelt’s reinvigorated branding and updated<br />

packaging.<br />

<strong>QHA</strong> REVIEW | 7


NEWS<br />

BEER FOR<br />

BREAST CANCER<br />

BREAKING THE<br />

CYCLE IN BRISBANE<br />

IF YOU THOUGHT SIPPING ON A BEER WOULD<br />

BE THE LAST THING ON THE MINDS OF WOMEN<br />

FIGHTING BREAST CANCER, THEN...READ ON....<br />

<strong>QHA</strong> REVIEW | 8<br />

Homelessness can affect anyone - but it<br />

disproportionately targets people living with disability or<br />

mental illness, and people who have survived abuse.<br />

The Vinnies CEO Sleepout is a one-night event over<br />

one of the longest and coldest nights of the year.<br />

Hundreds of CEOs, business owners as well as<br />

community and government leaders sleep outdoors<br />

to support the many Australians who are experiencing<br />

homelessness with the aim of breaking the cycle of<br />

poverty <strong>for</strong> good.<br />

For over a decade, supporters of the Vinnies CEO<br />

Sleepout have provided essential support to tens<br />

of thousands of Australians. Last year, the Vinnies<br />

CEO Sleepout raised 5.6 million dollars <strong>for</strong> people<br />

experiencing homelessness.<br />

<strong>QHA</strong> Chief Executive Bernie Hogan will again battle<br />

cold and discom<strong>for</strong>t camping out with a piece of<br />

cardboard at the Power House in Brisbane in support<br />

of the 2018 Vinnies CEO Sleepout. To get behind<br />

Bernie in his aim to raise funds to help Vinnies provide<br />

essential services to the people who need them go to:<br />

www.ceosleepout.org.au/fundraisers/bernie-hogan/<br />

brisbane.<br />

An organisation <strong>for</strong>med by breast cancer survivors,<br />

Mamma Help, have teamed up with a Czech creative<br />

agency to produce a beer specifically <strong>for</strong> those with<br />

breast cancer who are enduring chemotherapy.<br />

Branded Mamma Beer, the alcohol-free ale has a<br />

sweet flavour to appeal to patients whose tastes<br />

might’ve changed during treatment. It’s also brewed<br />

with nutrients, including vitamin B and potassium, to<br />

give patients something nutritious to drink when eating<br />

is hard.<br />

Mamma Beer was showcased at the Prague Beer<br />

Festival and, so far, is distributed to select pharmacies<br />

and oncology hospitals in the Czech Republic or via<br />

the Mamma Help <strong>web</strong>site.


NEWS<br />

ADDRESSING<br />

UNDERAGE DRINKING<br />

The Smashed Project is a global theatre-in-education<br />

program dedicated to breaking the culture of underage<br />

drinking and reducing alcohol-related harm amongst<br />

young people around the world.<br />

Diageo has been a proud sponsor of the program<br />

since its inception in the United Kingdom in 2004<br />

where it has since been endorsed by the UK<br />

Government. It has been delivered in 12 countries (in<br />

2018 it will be delivered in 16) and has directly reached<br />

450,000 young people around the world.<br />

Diageo have continued their support of this initiative<br />

funding the Australian program which launched in<br />

May of this year and will be delivered in over 70<br />

Queensland, New South Wales and Australian Capital<br />

Territory High Schools to some 13,700 students.<br />

Through Diageo’s continued support of the program,<br />

all per<strong>for</strong>mances are completely free <strong>for</strong> all schools.<br />

The Australian program will be delivered by Gibber<br />

Australia with support from the original creators of the<br />

program and lead global delivery partner, Collingwood<br />

Learning.<br />

Gibber Australia is a leading provider of theatre-based,<br />

in-school education programs that connect and<br />

engage with young people, delivering key learning<br />

objectives in a memorable way. Gibber is proud to<br />

note that the Smashed Project per<strong>for</strong>mance team are<br />

a diverse mix of up-and-coming Australian actors.<br />

International programs have shown the Smashed<br />

Project to be effective in providing young people with<br />

greater awareness and understanding of the dangers<br />

and risks of alcohol misuse, the causes of underage<br />

alcohol misuse and how to make the right choices<br />

about alcohol.<br />

Recent studies have shown, 65% of pupils<br />

demonstrated significant awareness of the risks<br />

associated with underage drinking after taking part in<br />

the Smashed Project and that 98% of teachers whose<br />

students had seen a Smashed Project per<strong>for</strong>mance<br />

would have the program back again the next year.<br />

(Evaluation Data, The Smashed Project, UK 2017).<br />

This success led to recent testimonial support from<br />

the Hon Theresa May MP, Prime Minister of United<br />

Kingdom, who said:<br />

‘It’s great to see the students get involved and take<br />

the issues discussed seriously’ Theresa May MP<br />

The Smashed Project is central to Diageo Australia’s<br />

focus on preventative measures that reduce alcoholrelated<br />

harm in at-risk groups, and which further<br />

support a cultural change in how the next generation<br />

treat alcohol. Diageo believes the Smashed Project<br />

will further reduce underage consumption levels in<br />

Australia.<br />

(82% are now either drinking in moderation or<br />

abstaining from alcohol altogether and the age of<br />

initiation has increased from 14.4 years in 1998 to 16.1<br />

years in 2016).<br />

The program in Australia supports Diageo’s global<br />

target of educating five million young people, parents<br />

and teachers about the dangers of underage drinking,<br />

and contributes to the World Health Organisation’s<br />

goal of achieving a 10% reduction in harmful drinking<br />

by 2025. There is no reference whatsoever to Diageo<br />

or its brands in the program.<br />

<strong>QHA</strong> REVIEW | 9


NEWS<br />

PUBS FOR PUPS<br />

“A True Inspiration <strong>for</strong> Autistic Children” Fundraiser<br />

Luncheon was recently held at the iconic Paddo<br />

Tavern where an amazing $95,650 was raised.<br />

Organised with the generosity and amazing fundraising<br />

skills of IGT State Manager, Craig Harley, this<br />

Queensland hospitality industry event has grown<br />

exponentially. Now in its 6th year the lunch it has<br />

become an annual must attend event.<br />

This year a record 380 attendees filled The Paddington<br />

Tavern to enjoy a seafood lunch and listen to an<br />

inspirational keynote speaker Michael Crossland, with<br />

the event hosted by Donna Lynch & Billy J Smith.<br />

An amazing lunch and afternoon was had with all<br />

proceeds from the lunch and the auction going directly<br />

to assist raising and training assistance dogs <strong>for</strong><br />

special needs children.<br />

www.smartpups.org.au<br />

Wally Fullerton-Smith (QLD State of Origin Legend)<br />

presenting Smart Pup “Gordie’ to autistic boy Kaid<br />

<strong>QHA</strong> REVIEW | 10<br />

Damon Jackson with the very generous <strong>QHA</strong> Sponsors<br />

after being presented with Smart Pup “Billy”<br />

Key note speaker, Michael Crossland.


NEWS<br />

HOP TO IT<br />

AN IPA FAMED TO CONTAIN 43 VARIETIES OF HOPS<br />

AND 65 VARIOUS MALTS, THAT IS REPORTEDLY THE<br />

BIGGEST SELLING IPA IN THE US, WILL BE COMING<br />

TO AUSTRALIA DIRECT FROM ITS BREWERY IN<br />

PETALUMA, CALIFORNIA THANKS TO DRINKWORKS.<br />

The Lagunitas IPA is still brewed to the original recipe<br />

concocted by <strong>Mag</strong>ee in 1993 and will now <strong>for</strong>m part of<br />

Drinkworks portfolio of international beers.<br />

General Manager of Drinkworks, Andrew Campbell,<br />

recently said: “We’re proud to be able to continue our<br />

journey of inspiring Aussies to explore and enjoy the<br />

world of beer. Lagunitas bolsters our already strong<br />

international craft range and adds something new and<br />

different <strong>for</strong> our customers and craft beer lovers alike.”<br />

Lagunitas IPA will be marketed and distributed by<br />

Drinkworks in 58-litre kegs only.<br />

GOONDIWINDI NERDS UNITE<br />

YES, THERE IS A SPECIAL CLUB IN GOONDIWINDI<br />

FOR UKULELE PLAYERS IN PARTICULAR<br />

ENTITLED THE GOONDIWINDI UKULELE NERDS.<br />

IT IS BASICALLY A CLUB THAT BRINGS TOGETHER<br />

PEOPLE FOR A BEER, A FEW LAUGHS AND A<br />

LITTLE STRUMMING OF THE STRINGS.<br />

<strong>QHA</strong> REVIEW | 12<br />

The club holds free lessons every <strong>for</strong>tnight at the<br />

Victoria Hotel. 12 founding members assembled<br />

<strong>for</strong> the first meeting, some of which had never<br />

picked up a ukulele be<strong>for</strong>e – but they were soon<br />

hooked.<br />

Started by Kath Webb, a kindergarten teacher,<br />

who picked up a Ukelele and taught herself to<br />

play, she was soon joined by Adam Pateman and<br />

a Ukelele Nerds Facebook profile ensued followed<br />

by get togethers at the pub. The rest as they say is<br />

history.<br />

Meetings are from 7-8.30pm at the Emu Bar of the<br />

Victoria Hotel thanks to the generosity of Michelle<br />

and John Klein. The next sessions are on <strong>June</strong> 28,<br />

July 12 and July 26.


NEWS<br />

Tingalpa Hotel<br />

RYE FIGHTER DOUBLE<br />

IPA RELEASE<br />

07 3252 8899<br />

info@brandandslater.com.au<br />

www.brandandslater.com.au<br />

MOUNTAIN GOAT CONTINUOUSLY BRING OUT NEW<br />

BREWS EVERY FEW MONTHS ASIDE FROM THEIR<br />

CORE RANGE TO KEEP THEIR FAITHFUL HAPPY.<br />

THESE SPECIAL BREWS ARE MARKED AS THEIR<br />

‘RARE BREED’ COLLECTION.<br />

- CALENDAR JUNE/JULY 2018<br />

Responsible management of licensed venues (RMLV)<br />

The latest in this Rare Breed bloodline is a 7.8 per<br />

cent ABV Rye-Infused Double IPA called Rye Fighter.<br />

Featuring the character Ryu from the popular 1990s<br />

arcade game Street Fighter, the beer lives up to<br />

its name - Ryu means ‘plentiful and abundant’.<br />

The new brew uses Simcoe Lupulin and Ekuanot<br />

Lupulin in addition to Amarillo and Calypso pellets<br />

which results in a beer with a dense hop flavour and<br />

a strong balanced bitterness. The hop intensity is<br />

immediately apparent in the aroma, with pine tropical<br />

and stone fruit notes coming to the front.<br />

Rockhampton 14 <strong>June</strong> Brisbane 20 <strong>June</strong><br />

Sunshine Coast 21 <strong>June</strong> Toowoomba 25 <strong>June</strong><br />

Townsville 3 July Brisbane 4 July<br />

Member Price $395 Non-Members $495.00<br />

GAMING NOMINEE TRAINING (GNT)<br />

Toowoomba<br />

26 <strong>June</strong><br />

Cairns<br />

4 July<br />

Brisbane<br />

5 July<br />

Members/Non-Members $495.00<br />

Book courses @ www.qhashop.org.au or<br />

training@qha.org.au or phone 07 3221 6999


NEWS<br />

WOMEN IN HOTELS CELEBRATE<br />

<strong>QHA</strong> REVIEW | 14<br />

With thanks to major sponsors ALM and<br />

Intrust Super, the annual Women in Hotels<br />

Luncheon was kicked off in style with more<br />

than 220 attendees enjoying the hospitality<br />

of Cloudland. Guests enjoyed a delicious<br />

two-course lunch and a special dessert bar<br />

courtesy of Priestley’s Gourmet Delights<br />

and PFD Food Services, with premium<br />

beverages courtesy of <strong>QHA</strong>’s valued<br />

partners; Lion, Carlton & United Breweries,<br />

Diageo, Coca-Cola Amatil, Treasury Wine<br />

Estates, Yalumba, Accolade and Sirromet.<br />

An enthusiastic presentation by The<br />

Champagne Dame and a group rendition of<br />

Hey Jude with the girls from Pub Choir, set<br />

the perfect tone <strong>for</strong> an afternoon spent on<br />

the dancefloor.


NEWS<br />

WEDNESDAY<br />

JULY 2018<br />

DOOMBEN RACECOURSE<br />

CHAMPIONS BAR<br />

A unique networking opportunity with a full day<br />

of quality racing, an all-day grazing menu, an<br />

oyster shucking station, premium beverages,<br />

onsite betting facilities, expert commentary,<br />

lucky door prizes and entertainment.<br />

11AM <strong>QHA</strong> Members Forum<br />

TICKETS $150 | Doors open at 12pm<br />

Tickets available online www.qha.org.au/events<br />

or email rsvp@qha.org.au <strong>for</strong> an invoice.<br />

Any enquiries, please call 07 3221 6999.<br />

Ticket sales close strictly Tuesday 17 July<br />

In partnership with


NEWS<br />

MUSTANG PROMO PUTS KENO INTO TOP GEAR<br />

GET READY FOR KENO’S FASTEST MOVING PROMOTION YET! DURING JUNE, QUEENSLAND HOTEL<br />

CUSTOMERS CAN BE IN THE RUNNING TO WIN A FORD MUSTANG GT FASTBACK IF THEY PLAY<br />

AND WIN ANY KENO JACKPOT – AND YOU COULD ZOOM INTO A $50 EFTPOS CARD!<br />

All Keno Jackpot winners between Friday 1 <strong>June</strong> to<br />

Saturday 30 <strong>June</strong> will go in the draw. To enter, they<br />

just need to play 7, 8, 9, or 10 numbers and win the<br />

jackpot.<br />

Plus, to thank venues <strong>for</strong> co-driving the promotion,<br />

Keno is giving away $15,000 in eftpos gift cards. The<br />

first 300 venues nationally to register will be able to<br />

make a victory lap with a $50 eftpos gift card.<br />

To win your gift card, simply follow these three<br />

steps:<br />

1. Update your venue’s ‘My Profile’ contact details on<br />

the KCL <strong>web</strong>site<br />

2. Download the ‘Win a Mustang’ promotion digital<br />

marketing assets from the Keno Toolkit<br />

3. Submit one (1) photo via the KCL photo upload<br />

tool of the promotion material being utilised by your<br />

venues, such as ‘Nightlife’ artwork displayed on<br />

digital screen(s), Facebook post, Newsletter feature<br />

(print or digital), or <strong>web</strong> banner on your venue’s<br />

<strong>web</strong>site<br />

To participate, visit kenochampionsleague.com.au<br />

from 1 <strong>June</strong> and click on the ‘Incentives’ tab.<br />

<strong>QHA</strong> REVIEW | 16


NEWS<br />

4TH ANNUAL HOTEL MARKET AND ECONOMIC OUTLOOK<br />

THE ACCOMMODATION DIVISION OF <strong>QHA</strong> INVITES YOU TO THE 4TH ANNUAL HOTEL MARKET<br />

AND ECONOMIC OUTLOOK ½ DAY EVENT<br />

Providing attendees with an insight into market trends<br />

that will assist in preparing economic <strong>for</strong>ecasts and<br />

facilitate strategic planning, this must-attend event is of<br />

paramount importance to your hotel’s future financial<br />

prosperity.<br />

You will receive the latest market intelligence, analysis<br />

and per<strong>for</strong>mance outlook, discuss interest rates<br />

and the Australian dollar <strong>for</strong>ecasts together with the<br />

broader global and domestic economics with an<br />

emphasis on SE Queensland.<br />

Event presenters include: Jo Horton Senior<br />

Economist St George Bank, Paul Hammond Business<br />

Development Manager Pacific STR, Adrian Archer<br />

Director Valuation & Advisory Hotels Savills Australia,<br />

Andrew Hiebl Chief Executive Officer of Association<br />

of Australian Convention Bureaux Inc (AACB) and a<br />

panel discussion including Bond University graduates<br />

focussing on labour market issues and how to attract<br />

and retain good staff with Brett Kapernick Deputy CEO<br />

of QTIC updating the audience on Star Ratings.<br />

WHO SHOULD ATTEND?<br />

General Manager, Director of Sales and Marketing/<br />

Sales/Business Development Managers, Rooms<br />

Division/Front Office Managers, Revenue/Yield<br />

Managers and Hotel Executives.<br />

WHEN<br />

Monday 23 July 2018 at 12:30pm<br />

WHERE<br />

Emporium South Bank, Grey Street South Brisbane<br />

TICKETS<br />

• $150 inc. GST per person,<br />

• $350 inc. GST per hotel (<strong>QHA</strong> members) includes<br />

4 attendees in total<br />

• $500 inc. GST per person per hotel (Non <strong>QHA</strong><br />

members) includes 4 attendees in total<br />

To register go to www.qhashop.org.au<br />

<strong>QHA</strong> REVIEW | 17


GAMING Nick Bainbrigge<br />

NEWS<br />

TOP RANKING<br />

CONTINUES<br />

<strong>QHA</strong> REVIEW | 18<br />

As we reach the half way point of 2018, it’s<br />

pleasing to see such strong per<strong>for</strong>mance<br />

from Aristocrat content in the Queensland<br />

market. Over the past 6 months we have<br />

seen the launch of the Helix XT cabinet in<br />

Queensland hotels and the release of new<br />

titles including 5 Dragons Empire and<br />

Gold Stacks. We are more committed<br />

than ever to deliver a robust portfolio of high<br />

per<strong>for</strong>ming, quality games and hardware<br />

<strong>for</strong> our customers. So keep an eye out <strong>for</strong><br />

upcoming releases landing in the Queensland<br />

market over the next 6 months.<br />

Aristocrat titles continue to appear at the<br />

top of Queensland hotel ranking reports,<br />

highlighting the longevity of our latest games.<br />

The release of 5 Dragons Empire on the<br />

Helix XT cabinet has been well received<br />

in Queensland with 150x floor per<strong>for</strong>mance.<br />

5 Dragons Empire provides a point of<br />

difference <strong>for</strong> your gaming floor with five<br />

games to choose from, including brand new<br />

5 Dragons Rapid and 5 Dragons High<br />

Limits. Entertain a variety of players with<br />

a wide spread of denomination options and<br />

games to suit new and existing 5 Dragons<br />

players.<br />

Dragon Link continues to excel in the<br />

Queensland market with six themes now<br />

under the Dragon Link family, and more<br />

in the pipeline The latest additions, Spring<br />

Festival and Peacock Princess are<br />

breathing fire into Queensland venues with<br />

a combined floor average per<strong>for</strong>mance of<br />

240%.<br />

We are more driven than ever to deliver<br />

strong per<strong>for</strong>ming content solutions across<br />

all categories within Queensland hotels,<br />

whilst maintaining strong per<strong>for</strong>mance across<br />

our existing fleet. We wanted to take this<br />

opportunity to thank you all <strong>for</strong> your support<br />

over the first half of the year and can’t wait to<br />

show you what’s coming next.<br />

SHIVER ME TIMBERS<br />

If ever there was a time <strong>for</strong> publicans to get behind the<br />

green movement, this is it. Japanese scientists have<br />

an invented a means to produce booze from trees.<br />

Researchers from Japan’s Forestry and Forest<br />

Products Research Institute have been testing the<br />

method of producing drinkable alcohol since <strong>June</strong><br />

2009.<br />

The drink is made by pulverising wood into a creamy<br />

paste and then adding yeast and an enzyme to start<br />

the fermentation process. By avoiding the use of<br />

heat in the process, researchers say they are able to<br />

preserve the specific flavour of each tree’s wood, and<br />

have already produced variants from trees including<br />

cherry, cedar and birch.<br />

Both brewed and distilled versions of drinks have been<br />

made, with 4kg of cedar wood giving them 3.8 litres<br />

of booze with an alcohol content of 15% - similar to<br />

the rice-wine sake. The distilled version has proven<br />

the most popular with researchers to date. The timber<br />

tipple is set to hit the shelves within three years.


LATEST & GREATEST<br />

CREATIVE JUICES<br />

THE BREWING INDUSTRY IS GOING THROUGH A PERIOD OF RAPID TRANSFORMATION, FROM NEW MARKET<br />

ENTRANTS TO INNOVATIVE BREWING TECHNIQUES, INGREDIENTS AND PACKAGING, THERE IS SEEMINGLY NO END<br />

TO THE WONDEROUS INVENTIONS BEING INTRODUCED. IN THIS EDITION WE MARVEL AT THREE NEW APPROACHES<br />

TO ENJOYING OUR BELOVED AMBER NECTAR.<br />

<strong>QHA</strong> REVIEW | 20<br />

BURPLESS<br />

In what’s been touted as the world’s first space beer, Aussie micro-brewery 4 Pines Brewing Company has got on<br />

board with a compatriot astronautic firm to produce a burp-proof bevvy with a flavour that cuts through the tastekilling<br />

effects of zero-gravity. One of the biggest gripes of astronauts, aside from dictums about drinking on the job,<br />

is that without gravity stomach-air doesn’t sit conveniently on the top so burps erupt as liquid. And whatever liquid<br />

they do consume is flavourless because in an anti-gravity environment internal fluid sits around the face with a similar<br />

affect on taste buds as a head cold. However, this new astronautic brew, Vostok Space Beer, is <strong>for</strong>mulated to reduce<br />

gastro-gas emissions and holds a flavour that would knock the socks off any earth-dweller. To cap it all off, it comes<br />

in a shmick space-tech bottle with a special insert that uses surface tension to wick the beer from the bottom of the<br />

bottle to the mouthpiece so the drinker can sip normally. 4 Pines is hoping the product will give them the jump when<br />

space tourism begins to party.


LATEST & GREATEST<br />

WONDERWALL<br />

Photo Credit- Pour My Beer<br />

The impact of the craft beer craze permeates<br />

just about every element of how beer is sold and<br />

consumed. With craft connoisseurs regularly<br />

sampling multiple brews in one sitting, selfserve<br />

“beer walls” offering up to 30 beers are<br />

becoming the norm in American casual dining<br />

establishments. As you’d expect, the keg-to-tap<br />

component of the system works pretty much like<br />

an about-face bar. The cool part is the POS tech.<br />

One of the more popular set-ups allows guests to<br />

charge up RFID cards while an iPad on each table<br />

then track bevvies dispensed and displays the<br />

customer’s account balance in real-time as he or<br />

she pours from the tap. The iPads can also display<br />

in<strong>for</strong>mation about the beer, the venue and offers<br />

limited internet access. Pour My Beer has recently<br />

introduced this technology to Australia and is<br />

hoping to work with <strong>QHA</strong> members who are keen<br />

to address patrons queuing <strong>for</strong> drinks.<br />

SORCEROUS BREW<br />

The philosophy of open-source draws together<br />

people with a common interest over the Internet<br />

to pool expertise and create great things that<br />

everybody (and nobody) owns. Across the cyber<br />

realm it’s been applied to the development of<br />

amazing software, apps, design concepts … and<br />

now beer. Open-source gurus Mozilla recently<br />

teamed up with a brewery in Oregon to craft a beer<br />

via an online survey that sought in<strong>for</strong>med opinion<br />

of style, hops and any special extras respondents<br />

though might go down a treat. The resulting data<br />

was then put through some computational wizardry<br />

to produce a recipe. The process might seem like<br />

the ideal <strong>for</strong>mula <strong>for</strong> a characterless mish-mash<br />

of everything, but the final product, OpenSourcery<br />

Tropical IPA, is apparently highly drinkable - if<br />

American beers with citrus notes are your thing.<br />

Its creators say the best part about open-source<br />

development is that it can be called-on again in the<br />

spirit of improving and refining. So look <strong>for</strong> product<br />

upgrades of OpenSourcery 2.0, 3.0, 4.0 etc.<br />

<strong>QHA</strong> REVIEW | 21


FEATURE


FEATURE<br />

TINGALPA TRANSFORMATION<br />

IN THE POPULAR 1980S FILM PRETTY WOMAN,<br />

RICHARD GERE PLAYED BUSINESS TYCOON<br />

EDWARD LEWIS WHO WAS RUTHLESS IN HIS<br />

BUSINESS DEALINGS, MAKING A LIVING<br />

FROM BUYING UP STRUGGLING COMPANIES.<br />

Unlike Edward who sold off those failing companies<br />

piece by piece, the Hakfoort Group which purchased<br />

the Tingalpa Hotel in Brisbane in late 2015, prefers to<br />

turn companies around to become a success in their<br />

own right. So when the dilapidated hotel located in<br />

Brisbane’s eastern suburbs came up <strong>for</strong> sale, Hakfoort<br />

Group CEO, Albert Hakfoort saw both opportunity and<br />

potential to grow what had been a failing business.<br />

When the company purchased the hotel, it was close<br />

to receivership and quite run down.


FEATURE<br />

“BUT THAT’S NOT WHY WE PURCHASED THE PLACE, WE PURCHASED IT BECAUSE IT WAS A GOOD OPPORTUNITY,<br />

WE SAW IT AS A GOOD ADDITION TO OUR GROUP, IT HAD A LOT OF UNTAPPED POTENTIAL,” ALBERT SAID.<br />

<strong>QHA</strong> REVIEW | 24<br />

“It was failing managerially and was heading towards<br />

administration and ultimately receivership,” Albert said.<br />

“It was badly run down from both an operational point<br />

of view and quite physically as well. No bandaids had<br />

been applied and no work had been done to the place<br />

and it was in desperate need of capital input.<br />

“But that’s not why we purchased the place, we<br />

purchased it because it was a good opportunity, we<br />

saw it as a good addition to our group, it had a lot of<br />

untapped potential,” Albert said.<br />

In addition to the rundown appearance of the hotel,<br />

Albert said it had an identity crisis because it was<br />

trying to appeal to several demographics.<br />

“The Tingalpa Hotel had evolved into this hotel that<br />

had a fantastic kids play area out the back and quite<br />

an average food business, then at the front of the hotel<br />

there was a public bar that was dominated by the<br />

TAB, so you had all these blue collar, high-vis wearing<br />

blokes that would hang out in essentially what was<br />

one-third of the hotel.<br />

“So you had this food business out the back that<br />

would attract families, and the TAB out the front and<br />

the two were <strong>for</strong>ced to cross over into each other so<br />

there was this real crisis between which market it was<br />

trying to win,” explained Albert.<br />

In order to alleviate the confusion <strong>for</strong> patrons, quite a<br />

bold decision was made and the hotel removed the<br />

TAB facility altogether and focused primarily on the<br />

both family/dining and corporate markets.<br />

“We still offer the Sky feeds, so people can come<br />

in and still watch the races, they just don’t get the<br />

odds, however we offer high-speed wifi access to our<br />

customers, we don’t charge them <strong>for</strong> it, but they can<br />

come in and use our wifi service to access their own<br />

betting accounts and watch the races all day and all<br />

night. And that has really changed the demographic of<br />

our normal punters to a younger crowd,” said Albert.<br />

In order to rectify all that was going wrong with<br />

the hotel, a refurbishment was required and so the<br />

Hakfoort Group called in hospitality architects and<br />

interior designers, Brand + Slater Architects <strong>for</strong> the<br />

design; and Unita <strong>for</strong> the construction work that<br />

trans<strong>for</strong>med and ultimately unlocked Tingalpa Hotel’s<br />

full potential.<br />

Luis Nheu was one of the partners from Brand + Slater<br />

Architects who took the brief and worked on the initial<br />

design direction <strong>for</strong> the refurbishment.<br />

“Prior to the refurbishment, the Tingalpa Hotel was<br />

probably unloved and it lacked a bit of soul, it was very<br />

industrial with a lot of hard surfaces such as concrete<br />

floors, steel beams and it was very hard edged and<br />

very masculine. It lacked atmosphere both day and<br />

night, so our goal was mainly to provide the layering<br />

of the structure itself so not doing anything major with<br />

the refurbishment but mainly a layering and refreshing<br />

exercise to bring it up to the current times,” Luis said.


FEATURE<br />

<strong>QHA</strong> REVIEW | 25


FEATURE<br />

<strong>QHA</strong> REVIEW | 26<br />

“The brief was to soften it up, to make it family friendly,<br />

to create the lounge into a more com<strong>for</strong>table lounge<br />

<strong>for</strong> night and day use and to really target the female<br />

audience as well because it was very masculine be<strong>for</strong>e<br />

with a sports bar and TAB.<br />

“It had to be functional <strong>for</strong> both day and night and to<br />

get the best usage out of the hotel because they do<br />

a really good food trade there, the atmosphere had to<br />

complement the food that was being served while not<br />

being targeted to a certain age group. So it had to be<br />

a design to appeal to a very wide audience,” Luis said.<br />

Prior to the refurbishment, Luis said the hotel lacked<br />

texture and warmth, so texture was added by way of<br />

timber cladding while timber and colour were used to<br />

soften and warm the space.<br />

“We divided the bistro into more zones as well by way<br />

of booth seating and lighting, and then elevating the<br />

middle part to become more of an area that people<br />

can book out <strong>for</strong> groups, <strong>for</strong> more private dining, so<br />

they feel like they’re part of the venue but they still<br />

have their own space,” Luis said.<br />

“The linear booths were there from the existing fitout<br />

but they were not private enough, so basically when<br />

you’re at the venue you felt very exposed because<br />

“WE DIVIDED THE BISTRO INTO MORE ZONES AS<br />

WELL BY WAY OF BOOTH SEATING AND LIGHTING,<br />

AND THEN ELEVATING THE MIDDLE PART TO BECOME<br />

MORE OF AN AREA THAT PEOPLE CAN BOOK OUT<br />

FOR GROUPS, FOR MORE PRIVATE DINING, SO THEY<br />

FEEL LIKE THEY’RE PART OF THE VENUE BUT THEY<br />

STILL HAVE THEIR OWN SPACE,” LUIS SAID.


FEATURE<br />

<strong>QHA</strong> REVIEW | 27


FEATURE<br />

<strong>QHA</strong> REVIEW | 28<br />

people would walk behind you as a thoroughfare, so<br />

we gave it a screening/shelving system to really create<br />

a zone within the zone, so that patrons could feel<br />

com<strong>for</strong>table to have dinner there and stay as long as<br />

they needed to.<br />

“High ceilings are really good <strong>for</strong> us to work<br />

with because it gives ultimate flexibility <strong>for</strong> future<br />

refurbishments, but sometimes with the wrong colour<br />

it can be very cavernous, so we darkened the ceiling<br />

to make it disappear, brought down the big feature<br />

lights over the booths that you can see with the twine<br />

and the ropes and that’s really helped to zone and<br />

create a sense of intimacy within the space,” Luis said.<br />

Another essential part of the refurbishment was the<br />

drive-through bottle shop which was converted into a<br />

function area.<br />

“The hotel we purchased had a drive-through bottle<br />

shop, but we decided to get rid it because it wasn’t<br />

profitable, and in doing that it left us with a very large<br />

space within the front of the hotel, and as we like<br />

functions we thought we would remove it and make<br />

another function area.<br />

“THE HOTEL WE PURCHASED HAD A DRIVE-<br />

THROUGH BOTTLE SHOP, BUT WE DECIDED TO GET<br />

RID IT BECAUSE IT WASN’T PROFITABLE, AND IN<br />

DOING THAT IT LEFT US WITH A VERY LARGE SPACE<br />

WITHIN THE FRONT OF THE HOTEL”


“The function rooms were refurbished completely<br />

from top to bottom, they look very corporate and<br />

they really suit the environment <strong>for</strong> where we are<br />

and the type of functions we’re trying to attract.<br />

We’re not trying to attract weddings, we’re not<br />

that type of venue, but our rooms offer a good<br />

corporate meeting space, or a space to hold an<br />

18th or 21st birthdays very well,” Albert said.<br />

For the family market, he said the children’s<br />

playground area had been completely replaced<br />

with new equipment <strong>for</strong> a safer experience<br />

while the feel and furniture of the hotel has been<br />

trans<strong>for</strong>med into an inviting space <strong>for</strong> everyone to<br />

enjoy.<br />

Happy with the end result of the refurbishment<br />

project, Albert has witnessed the Tingalpa Hotel<br />

turn from rags to riches.<br />

“It’s absolutely been a success, we’ve been<br />

incrementally growing the hotel since the day we<br />

purchased it - just from doing the little things<br />

correctly.”


INDUSTRY ENGAGEMENT<br />

with Damian Steele<br />

QUEENSLAND HOUSEHOLD GAMBLING SURVEY<br />

THE QUEENSLAND GOVERNMENT HAS RELEASED THE QUEENSLAND HOUSEHOLD GAMBLING SURVEY FOR<br />

THE PERIOD 2016-17. THIS IS THE SIXTH REPORT OF ITS KIND IN A SERIES THAT COMMENCED IN 2001.<br />

<strong>QHA</strong> REVIEW | 30<br />

The survey collected in<strong>for</strong>mation on gambling activity<br />

and related issues in the Queensland adult population.<br />

This in<strong>for</strong>mation can assist a range of stakeholders<br />

in better understanding the Queensland gambling<br />

environment. In particular, the survey provides an<br />

opportunity to gauge the prevalence of problematic<br />

or potentially problematic gambling behaviour in the<br />

Queensland adult population.<br />

The 2016-17 Survey was conducted by the<br />

Queensland Government Statistician’s Office which<br />

undertook 15,000 computer assisted telephone<br />

interviews from a dual frame (both landline and mobile)<br />

sample.The questionnaire covered a wide range of<br />

gambling activities and behaviours. The problem<br />

gambling screening tool used in the survey was the<br />

Canadian Problem Gambling Index (CPGI). This is<br />

a series of questions that is scored to identify the<br />

gambling group of each respondent:<br />

non-gambling<br />

recreational<br />

low risk<br />

moderate risk or<br />

problem gambling.<br />

In addition to the problem gambling screening tool, all<br />

respondents were asked basic demographic questions<br />

and the gambling activities they had participated in<br />

during the past 12 months.The Survey canvassed:<br />

gambling participation<br />

gambling prevalence<br />

gambling behaviours<br />

problem gambling behaviours and their correlates<br />

help Seeking and Help Service awareness<br />

a demographic profile of at risk and problem<br />

gamblers; and<br />

an analysis of gambling by region.<br />

GAMBLING PARTICIPATION<br />

The study cautions against the comparison of results<br />

with previous surveys noting that there have been<br />

some differences in the methodologies employed.<br />

Nonetheless it does present participation rates across<br />

varying gambling <strong>for</strong>ms over time in Queensland<br />

with continued decreases seen in lottery and EGM<br />

participation. The only gambling <strong>for</strong>m showing<br />

continued increase (year on year) has been betting on<br />

sporting events.<br />

QUEENSLAND GAMBLING PARTICIPATION<br />

RATES 2001 TO 2016-17<br />

70.7%<br />

2001<br />

N/A<br />

2001<br />

33.6%<br />

2001<br />

67.3% 62.3% 59.7% 58.8%<br />

2003-04<br />

26.8% 24.8% 23.6% 21.3%<br />

2003-04<br />

32.3% 29.8%<br />

30.7% 29.6%<br />

2003-04<br />

2006-07<br />

2006-07<br />

ART UNION TICKETS<br />

2006-07<br />

2008-09<br />

LOTTERY PRODUCTS<br />

2008-09<br />

2008-09<br />

GAMING MACHINES<br />

2011-12<br />

2011-12<br />

2011-12<br />

54.9%<br />

2016-17<br />

25.1%<br />

2016-17<br />

24.7%<br />

2016-17


Damian Steele INDUSTRY ENGAGEMENT<br />

16.9%<br />

2001<br />

16.4% 15.5%<br />

19.4% 18.8%<br />

2003-04<br />

2006-07<br />

2008-09<br />

2011-12<br />

18.3%<br />

2016-17<br />

N/A<br />

2001<br />

N/A<br />

2003-04<br />

3.3% 3.2% 3.1%<br />

2006-07<br />

2008-09<br />

2011-12<br />

2.2%<br />

2016-17<br />

HORSE/HARNESS/DOG RACES<br />

PRIVATE CARD GAMES (E.G. POKER)<br />

18.2%<br />

16.5% 15.6% 15.4%<br />

16.4%<br />

15.2%<br />

GAMBLING PREVALENCE<br />

2001<br />

3.4%<br />

2001<br />

2003-04<br />

4.4%<br />

2003-04<br />

2006-07<br />

2008-09<br />

2011-12<br />

KENO<br />

4.6% 4.6%<br />

5.1%<br />

2006-07<br />

2008-09<br />

2011-12<br />

2016-17<br />

6.9%<br />

2016-17<br />

The prevalence of problem gambling in the<br />

Queensland population <strong>for</strong> this survey was comparable<br />

to that from recent surveys (0.47% in 2006-07, 0.37%<br />

in 2008-09 and 0.48% in 2011-12).The authors note<br />

that while there may appear to have been a slight<br />

decline from 2001 to 2008-09 this change was not<br />

statistically significant. Essentially, problem gambling<br />

rates have remained relatively static.<br />

PREVALENCE OF GAMBLING AND PROBLEM<br />

GAMBLING IN QUEENSLAND 2016-17<br />

61.4%<br />

6.2%<br />

2001<br />

SPORTS BETTING<br />

5.6% 5.0% 5.1%<br />

2003-04<br />

2006-07<br />

2008-09<br />

6.2%<br />

2011-12<br />

5.6%<br />

2016-17<br />

NON-GAMBLER<br />

29.2%<br />

RECREATIONAL GAMBLER<br />

LOW RISK GAMBLER<br />

6.4%<br />

MODERATE RISK GAMBLER<br />

2.5%<br />

PROBLEM GAMBLER<br />

0.51%<br />

CASINO TABLE GAMES<br />

GAMBLER TYPE<br />

4.2%<br />

2001<br />

3.5% 3.4%<br />

2.9% 2.9%<br />

2003-04<br />

2006-07<br />

2008-09<br />

2011-12<br />

BINGO<br />

3.2%<br />

2016-17<br />

The prevalence of each of the gambling groups was<br />

very similar across Queensland. The survey results<br />

indicate that no Queensland regions had measurably<br />

higher or lower rates of problem gambling than<br />

Queensland as a whole.<br />

The full study which holds a great deal of detail is<br />

available at: http://www.justice.qld.gov.au/corporate/<br />

business-areas/liquor-gaming/gaming/research.<br />

<strong>QHA</strong> REVIEW | 31


TRAINING AND SAFETY<br />

with Ross Tims<br />

MANUAL HANDLING IN<br />

THE BOTTLESHOP<br />

Worker’s compensation statistics in Queensland<br />

confirm that around 50% of all injuries that occur<br />

in the hotel industry are related to manual handling<br />

type activities (called ‘hazardous manual tasks’ by<br />

the regulator). That is, where there is a manual labour<br />

component involved in the work that requires a person<br />

to lift, lower, push, pull, carry or otherwise move stock<br />

or equipment or other things.<br />

Obviously that’s something that occurs in bottleshops<br />

all the time, principally by moving stock from A to<br />

B either on or after delivery, or onto or off pallets or<br />

shelves. A natural consequence of this type of activity<br />

is an exposure to the risk of a certain type of injury.<br />

This is called a musculoskeletal injury – mainly sprains<br />

and strains to muscles, ligaments or tendons, or<br />

damage to discs (back), nerves, joints and bones.<br />

This type of injury can occur in one sudden movement<br />

caused by strenuous activity or conversely, gradual<br />

wear and tear doing the same repetitive manual work<br />

over time, often called Repetitive Strain Injury.<br />

So, how do we eliminate or reduce the risk of staff<br />

injuries in these circumstances? Our employer<br />

obligation under Queensland WHS laws says we<br />

must “manage risks to health and safety relating to a<br />

musculoskeletal disorder associated with a hazardous<br />

manual task”. We need to identify what the manual<br />

task risks are in the bottleshop – obviously lifting or<br />

moving mainly packaged liquor.<br />

Generic control measures to minimise injury could be<br />

(each workplace is different):<br />

• Lifting or moving retail stock, mainly packaged<br />

liquor.<br />

o reduce multiple handling if possible<br />

o use mechanical aids such as a <strong>for</strong>klift, pallet<br />

jack or trolley<br />

o don’t overload the trolley – ensure the tyres<br />

are properly inflated<br />

o have set procedures <strong>for</strong> specific tasks<br />

o limit the number of cartons a staff member<br />

can carry<br />

o consider if the staff know how to lift properly<br />

and whether training is required?<br />

• Stacking stock on shelves<br />

o use mechanical aids – ladders or steps<br />

(industrial rated)<br />

o the recommended stacking height is<br />

shoulder high<br />

o consider whether this is a two person job?<br />

Eliminating or minimising hazardous manual task risks<br />

in the workplace is mandated in Queensland, and<br />

can be achieved with practical and common sense<br />

solutions.<br />

<strong>QHA</strong> REVIEW | 32<br />

There is an accepted approach used to control health<br />

and safety risks in the workplace. This methodology<br />

starts with the most preferred option – eliminating the<br />

identified risk e.g. removing the need to lift a product<br />

at all. The next preferred option is substituting with a<br />

safer method, or using an engineering solution e.g. a<br />

<strong>for</strong>klift to deliver packaged liquor from delivery truck<br />

to the bottleshop floor. If any of those solutions are<br />

not sufficient, there are administrative controls e.g.<br />

safety procedures or staff training. These can also<br />

complement other controls.


EMPLOYMENT RELATIONS with Wesley Davey<br />

REASONS FOR AN ENTERPRISE AGREEMENT<br />

Collective bargaining at an enterprise level has been<br />

a crucial element of the industrial relations system<br />

since the early 1990’s. Over that time it has taken<br />

various <strong>for</strong>ms and it is difficult to predict what collective<br />

bargaining and workplace agreements will look like in<br />

the future industrial relations landscape.<br />

Currently known as an ‘Enterprise Agreement’,<br />

employers and employees can negotiate terms<br />

and conditions of employment that will replace the<br />

applicable Industrial Award or an existing agreement.<br />

Entering into an Enterprise Agreement can provide<br />

flexible work practices that can deliver benefits to both<br />

employers and employees. They can lead to greater<br />

job satisfaction and help attract and retain skilled and<br />

valuable staff. Flexibility in the workplace may also<br />

improve productivity and efficiency by helping maintain<br />

a motivated work<strong>for</strong>ce with reduced staff turnover and<br />

absenteeism.<br />

The <strong>QHA</strong> provides a full professional service in relation<br />

to Enterprise Agreements that includes drafting,<br />

bargaining, preparation and lodgement of necessary<br />

<strong>for</strong>ms and documents and advocacy be<strong>for</strong>e the Fair<br />

Work Commission regarding approval of the Agreement.<br />

While there are a number of administrative and<br />

legislative requirements in the process, which highlights<br />

the benefits of using the <strong>QHA</strong>, arguably the most<br />

important step in the process is determining whether<br />

the agreement meets the Better Off Overall Test (BOOT),<br />

that is, whether the employee is better off covered<br />

by the Enterprise Agreement than by the applicable<br />

modern award.<br />

The BOOT is an overall assessment weighing up the<br />

terms of the agreement that are of more benefit with<br />

those that are of less benefit. An Enterprise Agreement<br />

will pass the BOOT where the Fair Work Commission is<br />

satisfied that each employee would be better off overall<br />

if the Enterprise Agreement applied.<br />

There are a number of areas where an Enterprise<br />

Agreement made under the current framework can<br />

result in good outcomes <strong>for</strong> Employers and some<br />

examples are outlined opposite.<br />

THE <strong>QHA</strong> PROVIDES A FULL PROFESSIONAL SERVICE<br />

IN RELATION TO ENTERPRISE AGREEMENTS THAT<br />

INCLUDES DRAFTING, BARGAINING, PREPARATION<br />

AND LODGEMENT OF NECESSARY FORMS AND<br />

DOCUMENTS AND ADVOCACY BEFORE THE FAIR<br />

WORK COMMISSION REGARDING APPROVAL OF<br />

THE AGREEMENT.<br />

<strong>QHA</strong> REVIEW | 34


Wesley Davey<br />

EMPLOYMENT RELATIONS<br />

LOADED RATES, FLATTENING<br />

OUT WAGES AND REMOVAL OF<br />

ALLOWANCES<br />

PUBLIC HOLIDAYS<br />

FURTHER ASSISTANCE<br />

An Enterprise agreement can provide<br />

<strong>for</strong> loaded rates that iron out the<br />

difference between weekday and<br />

weekend rates of pay, which means<br />

a higher rate of pay <strong>for</strong> every hour<br />

worked without penalty rates. This<br />

has to be calculated based on likely<br />

or actual rosters to ensure the BOOT<br />

is met however the ability to average<br />

out wages costs over 7 days is often<br />

seen as being advantageous to<br />

employers in managing wage costs.<br />

Other monetary entitlements such as<br />

annual leave loading and allowances<br />

can also be incorporated into a<br />

loaded rate to reduce administrative<br />

requirements <strong>for</strong> employers.<br />

ORDINARY HOURS OF WORK AND<br />

AVERAGING OF HOURS<br />

An Enterprise agreement can<br />

change how hours of work can be<br />

structured in the workplace, whether<br />

that be how hours are structured<br />

on a daily or weekly basis or over<br />

a longer period. For example, an<br />

Enterprise Agreement can provide<br />

<strong>for</strong> the averaging of ordinary hours<br />

over a period longer than the 4<br />

weeks currently allowed <strong>for</strong> in the<br />

Hospitality Industry (General) Award<br />

2010 (HIGA). If hours of work can<br />

fluctuate substantially from week to<br />

week or are very seasonal, the ability<br />

to average ordinary hours over a<br />

longer period, <strong>for</strong> example 13 or 26<br />

weeks, may provide an opportunity<br />

to reduce overall labour costs in the<br />

minimisation of overtime or hiring<br />

additional staff and also provide<br />

the ability to offer more work to<br />

employees at the times that they are<br />

needed and they want to work.<br />

The cost of public holidays is a<br />

significant one <strong>for</strong> employers. An<br />

Enterprise agreement can also<br />

provide an opportunity to alter<br />

payments on public holidays, which<br />

might mean the inclusion of public<br />

holiday penalty rates in a loaded rate<br />

of pay, meaning that the cost of a<br />

public holiday is spread out over the<br />

course of a year. Another option<br />

might be time off in lieu arrangements<br />

instead of payment at public holiday<br />

rates.<br />

MULTI-HIRING<br />

An employer might consider a multi<br />

hire provision whereby an employer<br />

can engage a single employee in<br />

more than one of the three categories<br />

of employment. For instance, a full<br />

time employee can attain extra hours<br />

by working within another department<br />

as a casual during the Christmas<br />

period. This allows an employer to<br />

save valuable time and money by<br />

hiring employees internally to satisfy<br />

seasonal demands.<br />

FLEXIBLE BREAKS<br />

Under an Enterprise Agreement<br />

an employer may want to offer an<br />

employee two 15 minutes breaks<br />

instead of the 30 minute unpaid<br />

break under the HIGA. Taking split<br />

breaks may be more appropriate in a<br />

fast paced workplace were it may be<br />

difficult to cover staff <strong>for</strong> long periods<br />

of time.<br />

Ultimately, an Enterprise Agreements<br />

can provide an opportunity to<br />

develop flexible work arrangements<br />

<strong>for</strong> employers and employees,<br />

whilst at the same time providing<br />

the employer with a competitive<br />

advantage within the work<strong>for</strong>ce.<br />

Financial <strong>QHA</strong> members seeking<br />

more in<strong>for</strong>mation on Enterprise<br />

Agreements or wishing to discuss<br />

a specific matter related to how the<br />

team can assist are encouraged to<br />

contact the Employment Relations<br />

Department <strong>for</strong> a confidential<br />

discussion.<br />

Non <strong>QHA</strong> members can also obtain<br />

advice and assistance from the<br />

team <strong>for</strong> a nominal consultancy fee.<br />

Contact the Employment Relations<br />

Department on telephone 07 3221<br />

6999 or via email er@qha.org.au.<br />

<strong>QHA</strong> REVIEW | 35


INSIGHTS<br />

TRADITIONAL STYLE<br />

JUST ONE WEEK BEFORE JOHN KLEIN AND HIS WIFE<br />

MICHELLE WENT TO CHECK OUT GOONDIWINDI’S<br />

VICTORIA HOTEL AS A POSSIBLE BUSINESS<br />

OPPORTUNITY, A DEMOLITION COMPANY HAD<br />

PROVIDED THE PREVIOUS OWNERS A QUOTE TO<br />

DEMOLISH THE STRUCTURE.<br />

<strong>QHA</strong> REVIEW | 36<br />

Thankfully the Kleins saw the potential on offer and<br />

saved one of the town’s most iconic and historical<br />

buildings. That was 11 years ago and since then, the<br />

hotel has seen a facelift that has paid homage to<br />

its history.<br />

“When we bought the hotel it was closed, it had<br />

suffered all the major upgrades of the 1970s with<br />

suspended ceilings and those other ugly updates from<br />

the 70s lived on, so we pulled that out,”<br />

John explained.<br />

“My wife Michelle Klein is an interior designer and we<br />

did a total refit, we went back to the old style with<br />

beams and cornice work, trying to create a similar<br />

atmosphere inside as to what the exterior<br />

appearance is.”<br />

One of the main aspects of the refurbishment was<br />

to ensure much of the hotel maintained a traditional<br />

theme and atmosphere.<br />

“We have a traditional bar which is the old traditional<br />

style of people sitting around the bar, getting service<br />

from good bar staff and having a friendly hospitable<br />

atmosphere,” he said.<br />

“Nowadays people have gone away from what we<br />

would normally call a traditional bar, which is essentially<br />

when a man finishes work, he comes to a hotel, sits at<br />

a bar and gets served beers.


INSIGHTS<br />

<strong>QHA</strong> REVIEW | 37


INSIGHTS<br />

<strong>QHA</strong> REVIEW | 38<br />

“It’s an atmosphere that you normally only find in the<br />

country where most people know each other, and<br />

there are jokes that go around the bar and include<br />

everyone in the bar, and it’s the atmosphere of a<br />

country hotel,” John said.<br />

“You get your regulars, you get your old guys, you get<br />

your young tradies, it’s a good mix of cultures.”<br />

It’s this atmosphere and old-fashioned service that was<br />

recognised last October at the 2017 <strong>QHA</strong> Awards <strong>for</strong><br />

Excellence where the Victoria Hotel Goondiwindi won<br />

Best Pub-Style Accommodation and Traditional Hotel<br />

Bar.<br />

John explained pub-style accommodation as rooms<br />

without bathrooms or ensuites and he said while it<br />

is not always the chosen type of accommodation<br />

<strong>for</strong> most, he has found that the Victoria Hotel’s<br />

accommodation is hugely popular.<br />

“Pub-style accommodation is typically rooms without<br />

ensuites, that’s generally what that category means,<br />

we had to make a decision when we came to the<br />

hotel about what we were going to do with our<br />

accommodation upstairs. Purely and simply with the<br />

building itself, it is a timber building upstairs and to<br />

try and do the plumbing and all the work needed to<br />

move it into ensuited accommodation, it just wasn’t<br />

the direction that we thought was the right business<br />

decision at the time.<br />

“THERE ARE MORE AND MORE PEOPLE WHO<br />

ARE REALLY ENJOYING IT, AND THE UPSTAIRS<br />

ACCOMMODATION IS VERY COMFORTABLE<br />

AND IT’S DEFINITELY A TRIP BACK IN TIME AS<br />

IT IS TASTEFULLY DECORATED AND RESTORED,”<br />

JOHN SAID.<br />

“There are more and more people who are really<br />

enjoying it, and the upstairs accommodation is very<br />

com<strong>for</strong>table and it’s definitely a trip back in time as it is<br />

tastefully decorated and restored,” John said.<br />

Winning the award has meant a lot to John and<br />

Michelle who said the award system pushed them to<br />

maintain a high standard.<br />

“We’re continuously looking at ourselves and our<br />

hotel as each year goes by and looking to find<br />

improvements, I’m sure winning the awards and<br />

publicity we receive from it is instrumental in the<br />

increase in my business as well,” John said.


INSIGHTS<br />

EVEN FLOW<br />

THE GRAND VIEW HOTEL, LOCATED IN THE<br />

WHITSUNDAYS REGION OF BOWEN, HAS BEEN A<br />

STAPLE HOTEL IN THE AREA SINCE 1864 WHEN IT<br />

WAS FIRST BUILT, BUT TODAY IS A SHOWCASE OF<br />

BOTH RESILIENCE AND PERFECTIONISM.<br />

The McLean family has owned the Grand View Hotel<br />

since 1919 and since then the hotel has endured<br />

one fire and two cyclones, yet the resilient building<br />

continues to prosper.<br />

Custodian of the hotel, Mike McLean, said the latest<br />

renovation to the hotel, which saw the Grand View<br />

Hotel win the 2017 <strong>QHA</strong> Excellence Award <strong>for</strong> Best<br />

Redeveloped Licensed Premises Up to $2M &<br />

Best Outdoor / Non-Enclosed Facility / Hotel of the<br />

Year, was to bring the hotel back to its <strong>for</strong>mer glory<br />

prior to 2000.<br />

“The brief was to move the poker machine room to<br />

its own existence rather than be part of the hotel. We<br />

wanted them to have their own space, and make<br />

them as com<strong>for</strong>table as we could whilst replacing the<br />

gaming room with the dining room and giving that the<br />

view that it deserved which was of the Bowen Harbour.<br />

“And the hotel being the Grand View, we thought we’d<br />

take it back to what it was pre 2000,” Mike said.<br />

“I think it flows better now. In 2000 we did a<br />

renovation where we made the gaming room a focal<br />

point of the hotel when gaming came into Queensland,<br />

but we found it was time to take it back to its original<br />

state with the bar and dining room at the front of the<br />

hotel facing the harbour.”<br />

Part of the award was <strong>for</strong> Best Outdoor/Nonenclosed<br />

Facility and Mike said he had started the<br />

redevelopment of the beer garden area 11 years ago<br />

when the Nicole Kidman and Hugh Jackman film,<br />

Australia was being filmed; a film in which the Grand<br />

View Hotel features heavily.<br />

<strong>QHA</strong> REVIEW | 39


INSIGHTS<br />

After<br />

BEING A PERFECTIONIST, MIKE HAS UNDERTAKEN<br />

SEVERAL RENOVATIONS AT THE GRAND VIEW, AND<br />

AT ONE POINT HE RENOVATED EVERY ROOM IN THE<br />

HOTEL, HOWEVER HE STILL WAS NOT<br />

SATISFIED AND SO STARTED AGAIN.<br />

Be<strong>for</strong>e<br />

<strong>QHA</strong> REVIEW | 40


INSIGHTS<br />

Now finished, Mike said the outdoor dining area has<br />

enabled the hotel to flow a lot easier.<br />

“It has its own bar and eating area, and it also partially<br />

faces the ocean and it connects to every part of the<br />

hotel. It was a total reorganisation of the hotel and<br />

that became part of reaching our target which was to<br />

make the hotel flow.”<br />

Being a perfectionist, Mike has undertaken several<br />

renovations at the Grand View, and at one point he<br />

renovated every room in the hotel, however he still was<br />

not satisfied and so started again.<br />

But it was his drive <strong>for</strong> perfection and attention to<br />

detail that saw his hard work recognised last year at<br />

the <strong>QHA</strong> awards.<br />

“I renovated all the rooms individually and when I<br />

finished I still wasn’t happy with the gaming room<br />

being where it was so I bit the bullet and started again<br />

and gutted the place basically.<br />

“I wanted everybody to be happy wherever they were<br />

in the hotel, I didn’t want anyone to not benefit from<br />

the latest renovation,” Mike said.<br />

Enlisting the services of Michelle McCracken from<br />

Hamptons Design Co, the Grand View Hotel has been<br />

trans<strong>for</strong>med into a beautifully light hotel that takes<br />

advantage of its position overlooking the harbour. With<br />

a mixture of old red bricks, louvres, bifold doors, pastel<br />

colours and cane furniture, the Grand View Hotel has<br />

a beachside ambience that embraces Queensland’s<br />

indoor/outdoor lifestyle.<br />

<strong>QHA</strong> REVIEW | 41


SUPERANNUATION<br />

with Brendan O’Farrell<br />

FEDERAL BUDGET LETS TALK<br />

<strong>QHA</strong> REVIEW | 42<br />

INTERESTING PROPOSALS IN THE 2018 FEDERAL<br />

BUDGET<br />

Intrust Super has just celebrated its 30th birthday! I’d<br />

like to thank <strong>QHA</strong> members <strong>for</strong> your continued support<br />

over the years. The Intrust Super team is looking <strong>for</strong>ward<br />

to providing hospitality staff with the best possible<br />

retirement outcomes <strong>for</strong> many years to come.<br />

The 2018/19 Federal Budget proposed some interesting<br />

changes to taxation and superannuation. Unsurprisingly,<br />

given the likelihood that this was the last Budget<br />

announcement be<strong>for</strong>e the next general election, surprise<br />

announcements were kept to a minimum. There were<br />

several changes to superannuation, however, which<br />

could significantly impact younger<br />

staff members.<br />

I have summarised some of the announcements that<br />

might be of interest to <strong>QHA</strong> members. It is important to<br />

remember that the following are just proposals, and will<br />

need to pass through Parliament be<strong>for</strong>e becoming law.<br />

TAXATION CHANGES<br />

The Government plans to introduce a seven-year<br />

Personal Income Tax Plan, mainly aimed at providing tax<br />

cuts to middle and low-income earners.<br />

This plan involves the introduction of a Low and Middle<br />

Income Tax Offset, providing low and middle income<br />

earners with a maximum offset of $530. This offset is<br />

intended to be a temporary measure, applying annually<br />

from the 2018-19 financial year be<strong>for</strong>e phasing out in<br />

2021-22.<br />

From 1 July 2018, the Government also wants to raise<br />

the upper threshold of the 32.5 per cent personal<br />

income tax bracket from $87,000 to $90,000. In<br />

addition, personal income tax brackets will be reduced<br />

to four brackets by 2024. This reduction will mean the<br />

majority of taxpayers, earning between $41,001 and<br />

$200,000, will be charged 32.5 per cent tax.<br />

CHANGES TO FEES AND LIFE INSURANCE<br />

IN SUPERANNUATION<br />

From 1 July 2019, the Government aims to introduce<br />

capped fees on superannuation accounts with low<br />

balances, and a ban on all exit fees charged by<br />

superannuation funds.<br />

In addition, all inactive superannuation accounts that fall<br />

below $6,000 will be transferred to the ATO. The best<br />

way <strong>for</strong> staff to avoid this is to make contributions to<br />

their account. Intrust Super members can set up a direct<br />

debit of as little as $20 per month. This would reduce the<br />

likelihood of an account being transferred to the ATO.<br />

Finally, individuals under 25, with account balances less<br />

than $6,000, or with inactive accounts will need to optin<br />

to receive insurance. Default insurance will no longer<br />

be available to these individuals. Intrust Super will keep<br />

your staff in<strong>for</strong>med as this policy develops. It could have<br />

a significant impact on young members who currently<br />

have an insurance policy with the Fund.<br />

CHANGES FOR RETIREES AND THOSE CLOSE<br />

TO RETIREMENT<br />

From 1 July 2019, the Pension work bonus is proposed<br />

to increase from $250 to $300 per <strong>for</strong>tnight, and<br />

eligibility <strong>for</strong> the bonus is to be expanded to include selfemployed<br />

retirees. This will allow eligible retirees to earn<br />

up to $300 per <strong>for</strong>tnight without impacting their pension.<br />

The Government also wants to introduce a limited,<br />

one-year exemption from the work test <strong>for</strong> people aged<br />

65-74 with superannuation balances below $300,000.<br />

The exemption will allow such retirees to make super<br />

contributions <strong>for</strong> the first financial year they do not meet<br />

the work test.<br />

If you have any questions about the proposals from the<br />

Federal Budget, the financial advisers at Intrust360° can<br />

help. Just call 1300 001 360. Low-cost super advice is<br />

now available over the phone.<br />

The in<strong>for</strong>mation contained in this document is of a general<br />

nature only, and does not take into account your individual<br />

situation, objectives and needs. You should consider the<br />

appropriateness of the general in<strong>for</strong>mation having regard to<br />

your own situation be<strong>for</strong>e making any investment decision. A<br />

Product Disclosure Statement is available at www.intrust.com.<br />

au or call us on 132 467 <strong>for</strong> a copy.<br />

Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier:<br />

65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051<br />

| RSE Licence No: L0001298 | Intrust Super ABN 65 704<br />

511 371 | SPIN/USI: HPP0100AU | RSE Registration No:<br />

<strong>R1</strong>004397


Curt Schatz<br />

LEGAL MATTERS<br />

TRADING HOURS UPDATE<br />

IT IS ALWAYS PLEASING TO DISCUSS CHANGES TO<br />

A VENUE’S TRADING HOURS WITH HOTELIERS, AS<br />

WE’VE CONSISTENTLY SEEN GROWING VENUES TAKE<br />

THE NEXT STEP AND CONSOLIDATE THEIR SUCCESS<br />

BY INCREASING THEIR OFFERING TO PATRONS.<br />

As we know of course, with the advent of Safe Night<br />

Precincts and ID Scanning, this is a highly regulated<br />

area of the industry, and we thought it would be<br />

worthwhile to give a refresher on the hours available<br />

to commercial hotel licensees, and the OLGR’s<br />

requirements to apply <strong>for</strong> extended hours.<br />

COMMERCIAL HOTEL LICENCES – PERMANENT<br />

EXTENDED TRADING<br />

The ordinary trading hours <strong>for</strong> commercial hotel licences<br />

are 10am to 12 midnight, with gaming trading hours <strong>for</strong><br />

new approvals allowed to extend <strong>for</strong> up to two hours<br />

after the service of liquor has ended.<br />

Late Night Trading<br />

For venues not located in Safe Night Precincts,<br />

licensees can apply <strong>for</strong> extended trading hours up to<br />

2am, and a standard community impact statement<br />

must be provided to the OLGR in support of the<br />

application. This statement must contain in<strong>for</strong>mation<br />

on the population and demographics of the locality, the<br />

health and social impacts of granting the application,<br />

and the proximity of the premises to sensitive facilities<br />

in the community such as schools and churches, and<br />

the likely effect of the extended hours on these subcommunities.<br />

For venues located in Safe Night Precincts, licensees<br />

can apply <strong>for</strong> extended trading hours up to 3am, and<br />

generally a full community impact statement will be<br />

required <strong>for</strong> these applications. The full community<br />

impact statement is a more comprehensive document<br />

than the standard statement, and as part of this<br />

process, applicants must also consult with residents,<br />

businesses and key advisers in the local community<br />

area, and provide a more in-depth analysis of the local<br />

community and population trends.<br />

Early Morning Trading<br />

In addition to late night hours, licensees can also apply<br />

<strong>for</strong> extended trading from 9am to 10am, provided<br />

that the applicant can demonstrate the community<br />

need <strong>for</strong> these additional hours. Again, similar to the<br />

community impact statements required <strong>for</strong> late night<br />

trading applications, submissions demonstrating<br />

the community need <strong>for</strong> earlier trading hours must<br />

include an analysis of the population and demographic<br />

trends of the local community, and <strong>for</strong> these types of<br />

submissions, a focus is also placed on the prevalence<br />

of subgroups which are likely to use these services,<br />

such as shift workers.<br />

For earlier trading, licensees can also apply <strong>for</strong> a limited<br />

extended trading period between the hours of 7am and<br />

9am. During these trading hours, licensees may only<br />

serve liquor in conjunction with bona fide ‘functions’,<br />

which are defined by the Liquor Act as set out below.<br />

COMMERCIAL HOTEL LICENCES – TEMPORARY<br />

EXTENDED TRADING<br />

In addition to applying <strong>for</strong> permanent extended trading<br />

hours, licensees can also apply <strong>for</strong> one-off extended<br />

hours permits <strong>for</strong> functions from 7am to 9am, or <strong>for</strong><br />

post-12 midnight <strong>for</strong> special occasions. These oneoff<br />

permits are capped at 4 per year <strong>for</strong> trading prior<br />

to 10am, and 6 per year <strong>for</strong> trading after 12 midnight.<br />

The Liquor Act defines ‘functions’ as events which are<br />

not held <strong>for</strong> the licensee’s benefit, or events where the<br />

licensee does not receive a benefit other than a charge<br />

<strong>for</strong> using the premises and providing catering facilities,<br />

and ‘special occasions’ as private occasions not open<br />

to the general public, such as weddings and birthdays,<br />

or special public events, being events of local, State or<br />

national significance, such as local music festivals, or<br />

televised international sporting matches.<br />

As these permits are now capped, it is important to<br />

consider your options when deciding when to apply <strong>for</strong><br />

a temporary permit to trade extended hours.<br />

If you have any queries on the application process or<br />

requirements, or would like to discuss your venue’s<br />

needs, please do not hesitate to call me at Mullins<br />

Lawyers on my direct line - 07 3224 0230.<br />

<strong>QHA</strong> REVIEW | 43


PROFILE<br />

<strong>QHA</strong> REVIEW | 44<br />

CROWD CONTROL<br />

TO MAJOR TOM<br />

While most people like to crowd surf at major music<br />

events, Tony Thomas prefers to crowd control.<br />

As the owner of Best Security and with a history<br />

spanning more than 30 years in the security industry,<br />

Tony has crafted his business into a boutique service<br />

specialising in crowd control at licenced venues.<br />

Best Security has a thorough understanding <strong>for</strong> what<br />

is required to control big crowds at large scale events,<br />

providing guards <strong>for</strong> Brisbane’s premier events during<br />

the past 18 years such as Oktoberfest Brisbane,<br />

the Cockroach Races at The Story Bridge Hotel, the<br />

Wickham’s Big Gay Day and Harrigan’s Red Hot<br />

Summer Tour.<br />

There’s also weekly events like football days at the<br />

Paddington Tavern and tribute bands like ACDC and<br />

Dragon at the Calamvale and Alexandra Hills Hotels.<br />

Human Resources Manager, Donna Dunn said while<br />

the company offers a range of services including<br />

personal protection, mobile patrols and corporate<br />

events; crowd control is what they specialise in.<br />

The company services all of Queensland, but primarily<br />

has contracts from the Gold Coast to Bundaberg.


PROFILE<br />

“A LOT OF OUR CLIENTS COME ON BOARD BECAUSE<br />

OF THE THINGS WE DO DIFFERENTLY TO OTHER<br />

CROWD CONTROL COMPANIES, WE DO MAKE A<br />

DIFFERENCE AND WE DO CARE.”<br />

Despite having a large number of employees, Tony<br />

has made a conscious ef<strong>for</strong>t to ensure his company is<br />

personable and cares <strong>for</strong> its staff.<br />

“I’ve been in the security game <strong>for</strong> 32 years, I have<br />

worked in pubs and clubs, in fact my first gig was the<br />

Sunnybank Hotel back in the 80s. And I’ve worked <strong>for</strong><br />

big corporations be<strong>for</strong>e where you are just a number,<br />

but that’s not who we are.<br />

“In fact it’s one of my passions to make a difference in<br />

this industry, because security guards have always had<br />

a bad wrap, being named as thugs and bouncers. We<br />

don’t hire bouncers, we hire crowd controllers and our<br />

motto is, “to make a difference,” Tony said.<br />

In achieving its goal to make a difference within the<br />

industry, Tony said Best Security cares not only about<br />

their clients, but about their staff.<br />

A lot of our clients come on board because of the<br />

things we do differently to other crowd control<br />

companies, we do make a difference and we do care.<br />

“I think one of the things that makes us stand out is<br />

that we don’t cut any corners, we’re not interested in<br />

a quicker way, a lot of companies are going electronic<br />

so guards get rosters by logging into a portal, what<br />

we do differently is we have a <strong>small</strong> management<br />

team and we speak to every single guard every week,<br />

we talk to them, we confirm their shifts but we want<br />

to know what they’re doing and how they’re feeling.<br />

We know how many children they have and we have<br />

hundreds of staff, we know their wives by name, we<br />

care and we want to connect with our staff,” Donna<br />

said.<br />

It is this type of care, consideration and personalised<br />

service that has enabled Best Security to live up to<br />

their name and reputation within the security industry<br />

and will continue to do so into the future.<br />

<strong>QHA</strong> REVIEW | 45


ACCOMMODATION UPDATE with Judy Hill<br />

AUSTRALIAN HOTEL INDUSTRY<br />

CONFERENCE AND EXHIBITION<br />

<strong>QHA</strong> REVIEW | 46<br />

I was again a guest of Intrust Super attending the<br />

ninth annual Australian Hotel Industry Conference<br />

and Exhibition (AHICE), hosted and presented by<br />

HM <strong>Mag</strong>azine where over 750 industry professionals,<br />

presenters and exhibitors gathered at the Grand<br />

Hyatt Melbourne on the 2nd and 3rd May creating<br />

meaningful business connections and engaging in<br />

educational sessions over two days.<br />

Delegates were the recipient of thought provoking<br />

updates and presentations by Tourism Australia Chair<br />

and Mantra Chief Executive Bob East; followed by an<br />

industry update delivered by Tourism Accommodation<br />

Australia chair Martin Ferguson and Q&A sessions with<br />

Travelodge Asia chairman Stephen Burt and Intrust<br />

Super Chief Executive Brendan O’Farrell.<br />

Time Out Australia Managing Director Michael<br />

Rodrigues led a panel discussion on food and<br />

beverage issues and trends. The panel was comprised<br />

of Matteo Restaurant Director Adam Abrams,<br />

Restaurant and Catering Industry Association Chief<br />

Executive Juliana Payne, Design Assembly Principal<br />

Paul Wiste, Pastuso Chef Alejandro Saravia and Site<br />

Hospitality Managing Director Dave Galvin. A big Food<br />

and Beverages issue affecting the hotel industry is the<br />

new visa 457 rules, which has effectively “turned the<br />

tap off” experienced international chefs coming into the<br />

country. This has resulted in the local industry losing<br />

out on highly skilled chefs due to a political issue.<br />

Intercontinental Hotel Group (IHG) Managing Director<br />

Leanne Harwood took to the stage with HM editorin-chief<br />

James Wilkinson who discussed her new<br />

role and ways IHG could develop staff to take on<br />

leadership roles. Ms Harwood said that the talent<br />

pool <strong>for</strong> top level jobs is getting <strong>small</strong>er and <strong>small</strong>er<br />

and reiterated that hospitality isn’t just a part-time job,<br />

instead it is a great career of choice available to all.<br />

A highlight of the day <strong>for</strong> many was Professor<br />

Toby Walsh’s keynote presentation on how artificial<br />

intelligence (AI) will impact the hotel industry and how it<br />

has the opportunity to make us happier, healthier and<br />

wealthier rein<strong>for</strong>cing the smartphone in our pockets<br />

has more power than the technology


ACCOMMODATION UPDATE<br />

that took us to the moon.<br />

Staying on the topic of innovation, B-Hive founder<br />

Tammy Marshall delivered an educational presentation<br />

on the ‘7 Deadly Sins of Innovation’, and how to<br />

embrace them and use them to our advantage.<br />

She implored the audience to make sure that the<br />

innovations they were implementing were meaningful<br />

to their customers and not to just innovate <strong>for</strong> the sake<br />

of innovating.<br />

Another highlight of the day was PR maverick Kim<br />

McKay’s keynote on the business of influence<br />

and what hoteliers need to know about influencer<br />

marketing. On the topic of targeted social posts, she<br />

said: “Consumers are more likely to survive a plane<br />

crash than click on a banner ad,” she said. Instead,<br />

consumers are looking to honest influencers <strong>for</strong><br />

recommendations on products and services.<br />

The technology discussion continued in the afternoon<br />

with a panel discussion led by Ted Horner the<br />

Managing Director of E Horner & Associates. He was<br />

joined by tech experts Toby Berger, Revinate; Jeremy<br />

Holmes, Elements of Byron and Wayne Taranto,<br />

Crown Group. This group delved into the emerging<br />

tech hoteliers should look into, including digital<br />

compendiums and in-room tablets.<br />

The second iteration of ‘what owners want’ saw<br />

Gus Moors, Head of Hotels, Australia at Colliers<br />

International moderate a panel comprised of respected<br />

industry asset managers. On the panel was Ross<br />

Beardsell, JLL Hotels & Hospitality Group; Howard<br />

Kemball, KCom; Dean Minett, Minett Consulting;<br />

Andrew Taylor, Cre8tive Property and Andrew Williams,<br />

Dransfield Hotels and Resorts.<br />

TFE Hotels Chief Executive Rachel Argaman and<br />

Far East Hospitality CEO Arthur Kiong then gave an<br />

update on their brands and expansion plans. Kiong<br />

hinted that the Quincy brand may soon debut in<br />

Sydney, while Argaman revealed that as many as 6-10<br />

hotels are in the pipeline <strong>for</strong> TFE in Australia.<br />

Later, Marriott International president Craig Smith took<br />

to the stage <strong>for</strong> a Q&A session with HM editor James<br />

Wilkinson where he spoke on the importance of having<br />

good competitors in the market to spur innovation<br />

and creativity and noted there were some great<br />

competitors here in Australia.<br />

The annual AHICE Hotel Jeopardy saw Lancemore<br />

Group’s Julian Clark, Radisson Group’s Barry<br />

Fleischmann and Colliers International’s Karen Wales<br />

compete on who had the best hotel trivia knowledge.<br />

After a heated battle, Ms Wales was crowned the 2018<br />

victor.<br />

The afternoon session led by Michael Moret-Lalli,<br />

Managing Director, MM Leisure saw panellists take to<br />

the stage to discuss the trends among midscale and<br />

upscale developments. The panel comprised Barry<br />

Fleischmann, director, Radisson Hotel Group; Michael<br />

Herman, Executive Development Manager, TFE Hotels;<br />

Peter Hill, Director of Development, Event Hospitality<br />

and Entertainment; Matt Holmes, Director of<br />

Development and Acquisitions, Wyndham Hotel Group<br />

and Tushar Raniga, Area Vice President, Wyndham<br />

Hotel Group.<br />

With the sharing economy a hot topic in the industry,<br />

the session with Airbnb Country Manager Sam<br />

McDonagh inspired heated discussion among<br />

delegates.<br />

Finally, day two wrapped up with an open floor<br />

discussion with <strong>for</strong>mer Starwood CEO Frits Dirk van<br />

Paasschen.<br />

<strong>QHA</strong> REVIEW | 47


COMPASS<br />

NOOSA’S CASUAL LIFESTYLE<br />

<strong>QHA</strong> REVIEW | 48<br />

ICONIC TO THE SUNSHINE COAST’S NORTHERN<br />

REGION IS NOOSA AND ITS MYRIAD LANDSCAPE<br />

INCLUDING POPULAR BEACHFRONT TOWNS,<br />

RIVERSIDE AND HINTERLAND AREAS OFFERING<br />

A RELAXED AND CASUAL LIFESTYLE.<br />

An hour and a half north of Brisbane and along<br />

the east coast of Queensland, Noosa is a popular<br />

tourist destination among visitors Australia wide and<br />

internationally thanks to its stunning beaches, national<br />

parks, shopping, restaurants and tropical climate.<br />

Noosa’s most popular attraction is its Main Beach,<br />

which is one of the few beaches in Australia along<br />

the coastline that faces north capturing the sun all<br />

day. It is also attractive <strong>for</strong> people of all capabilities in<br />

the surf as the waves are gentle and protected while<br />

also being patrolled all year round. Safe <strong>for</strong> swimming<br />

and beginner surfers, Main Beach is also just a few<br />

steps from the popular and well-known Hastings<br />

Street, famous <strong>for</strong> its shopping, bars and first-class<br />

restaurants. With many restaurants located along<br />

the beachfront, the views on offer are a kaleidoscope<br />

of colour as the sun moves across the sky while the<br />

ocean’s water ebbs and flows with the tides.


COMPASS<br />

Hastings Street is a visual splendour of boutiques and<br />

art galleries offering retail therapy <strong>for</strong> the adventurous,<br />

however Noosa’s shopping district spreads out far<br />

and wide taking in its surrounding suburbs of Noosa<br />

Junction, Noosaville, Noosa Civic as well as into the<br />

hinterland areas of Cooroy, Pomona and Eumundi.<br />

The bush meets beach landscape on offer at Noosa<br />

means residents and visitors alike can enjoy the best<br />

of both worlds with ease. Noosa’s hinterland is a<br />

picturesque countryside with rolling hills, mountain<br />

views of Mount Cooroora (best known <strong>for</strong> the King<br />

of the Mountain running race held annually in July),<br />

boutique vineyards and farms.<br />

Further north and just 10 minutes away is an area<br />

known as Noosa North Shore offering a long stretch<br />

of coastline where you can take your 4WD on the<br />

beach to search <strong>for</strong> that perfect surf spot, fishing spot,<br />

campsite, or to ride your horse along the beach. Well<br />

known <strong>for</strong> its coloured sand cliffs, you can soak up the<br />

quiet and secluded atmosphere while still being close<br />

to Noosa. For adventure seekers who prefer to stay<br />

off the beach, there is the Noosa Trail Network made<br />

up of eight scenic trails taking you through the Noosa<br />

Hinterland, and is suitable <strong>for</strong> walking, horse riding or<br />

mountain biking. Offering varying degrees of difficulty<br />

and length, the trails through the countryside are well<br />

signed and pass through state <strong>for</strong>ests, council parks,<br />

road reserves and national park.<br />

The National Park at Noosa is popular among visitors<br />

as it sits proudly on the headland and is home to<br />

native flora and fauna including koalas and it is also<br />

the ideal spot to watch marine life such as dolphins<br />

and humpback whales pass by during migration<br />

season. The national park was declared a town<br />

reserve in 1879 be<strong>for</strong>e it was gazetted a National<br />

Park to protect its future in 1930. Indigenous history<br />

<strong>QHA</strong> REVIEW | 49<br />

Photo credit: Tourism Noosa


COMPASS<br />

NOOSA IS A HIVE OF ACTIVITY ALL YEAR ROUND THANKS TO ITS WARM CLIMATE,<br />

PICTURESQUE LANDSCAPE AND ACTIVITIES ON OFFER.<br />

suggests the Kabi tribe had visited Noosa area <strong>for</strong><br />

40,000 years be<strong>for</strong>e European settlement and the<br />

name “Noosa” derives from the Aboriginal word<br />

meaning shade or shadows - purportedly referring to<br />

the respite offered beneath the tall <strong>for</strong>ests within the<br />

National Park.<br />

Noosaville is home to many restaurants, shops and<br />

cafes, but it is is also a place where you can enjoy the<br />

water views of the beautiful Noosa River as it meanders<br />

through the landscape. With walking tracks and grassy<br />

knolls beside the river, there are plenty of fishing and<br />

picnic spots to enjoy as well as the option to launch a<br />

kayak or jetski <strong>for</strong> a weekend of water sport activities.<br />

Noosa is a hive of activity all year round thanks to its<br />

warm climate, picturesque landscape and activities on<br />

offer, it really does have something <strong>for</strong> everyone.<br />

Noosa is home to several <strong>QHA</strong> member hotels:<br />

NOOSA REEF HOTEL<br />

Enjoy sunset views and a panoramic outlook over<br />

Laguna Bay and North Shore on the sun-filled deck<br />

of the Noosa Reef Hotel where you can try a selection<br />

of modern Australian cuisine at af<strong>for</strong>dable pub<br />

prices. Offering a family-friendly atmosphere there is a<br />

huge kids room with a theatre, PlayStation games and<br />

more. There is an Irish bar, Flanagan’s Irish Bar on the<br />

lower level of the hotel, offering an assortment of Irish<br />

beers and traditional Irish meals to warm the soul.<br />

<strong>QHA</strong> REVIEW | 50<br />

Noosa Reef Hotel


COMPASS<br />

Noosa Springs Golf<br />

and Spa Resort<br />

NOOSA SPRINGS GOLF AND SPA RESORT<br />

Noosa Springs Golf and Spa Resort offers something<br />

<strong>for</strong> everyone from all-inclusive golf and spa packages<br />

to school holiday camps and accommodation deals.<br />

The Resort’s restaurant Relish specialises in a mixture<br />

of Asian and Mediterranean cuisine, with delicious<br />

lunch specials. A la carte dining can be enjoyed in<br />

air-conditioned com<strong>for</strong>t, or choose an outside table<br />

overlooking the lush vegetation and rolling fairways of<br />

the golf course.<br />

A LA CARTE DINING CAN BE ENJOYED IN AIR-<br />

CONDITIONED COMFORT, OR CHOOSE AN OUTSIDE<br />

TABLE OVERLOOKING THE LUSH VEGETATION AND<br />

ROLLING FAIRWAYS OF THE GOLF COURSE.<br />

Noosa Springs Golf and Spa Resort<br />

<strong>QHA</strong> REVIEW | 51


COMPASS<br />

RACV Noosa Resort<br />

RACV NOOSA RESORT<br />

NOOSA NORTH SHORE RETREAT<br />

VILLA NOOSA HOTEL MOTEL<br />

<strong>QHA</strong> REVIEW | 52<br />

Hire a bike to explore Noosa’s<br />

beautiful picturesque surrounds<br />

from RACV Noosa Resort, where<br />

a floodlit tennis court and gym<br />

keeps guests active while the<br />

two water slides, splash park<br />

and heated pools keep the kids<br />

happy. Hastings Street and its<br />

many lively bars are only minutes<br />

away on the resort’s free shuttle<br />

however there are two restaurants<br />

to choose from at the resort.<br />

Arcuri Restaurant offers fresh<br />

produce with a contemporary<br />

Australian menu and Dazza’s Bar<br />

offers a relaxing spot <strong>for</strong> pre-dinner<br />

drinks, casual meals and cocktails.<br />

The Noosa North Shore Retreat<br />

is located just 20 minutes from<br />

Noosa’s iconic Hastings Street,<br />

and offers access to a host of<br />

amazing activities including tennis<br />

and swimming. Located within<br />

1km of the beautiful and pristine<br />

Noosa North Shore Beach which<br />

stretches along the coastline, the<br />

Noosa North Shore Retreat is the<br />

perfect stop after a day spent up<br />

at Double Island Point or Rainbow<br />

Beach with its restaurant, Great<br />

Sandy Bar & Restaurant offering<br />

a fabulous menu with fresh local<br />

seafood, steaks, pizza, kids menu<br />

and a bouncy jumping pillow to<br />

keep kids entertained.<br />

The Villa Noosa Hotel offers<br />

a complete entertainment<br />

destination, it’s popular with<br />

both locals and tourists with<br />

a friendly atmosphere and a<br />

bistro offering an extensive menu<br />

including steakhouse chargrill, pub<br />

favourites, seasonal dishes, plus a<br />

fun kids menu to keep the children<br />

happy. The Sports Bar has Sky<br />

Vision and TAB facilities <strong>for</strong> punters<br />

and also offers live music. The<br />

Villa Noosa enjoys hosting social<br />

and corporate functions in their<br />

function areas and can cater to any<br />

celebration, with catering options<br />

including cocktail, set menu and<br />

buffet style options. Function<br />

guests can also make use of the<br />

accommodation facilities on offer<br />

if overnight stays are required.<br />

Located in Noosaville, close to<br />

Noosa Heads, the Villa Noosa is a<br />

popular choice among travellers.


SOUND ADVICE ON HOW TO GET YOUR PUB HUMMING<br />

A MUST<br />

ATTEND EVENT<br />

Pubs, Pots and Profits is a free educational <strong>for</strong>um<br />

featuring presentations by leading experts in the<br />

hospitality industry. If you are an owner, licensee,<br />

decision maker, venue manager, marketing officer<br />

or executive chef, you cannot af<strong>for</strong>d to miss out on<br />

this exclusive opportunity.<br />

TUESDAY 19TH JUNE<br />

LEICHHARDT HOTEL,<br />

ROCKHAMPTON<br />

2PM UNTIL 5PM<br />

TOPICS INCLUDE:<br />

SOCIAL MEDIA<br />

FOOD PROFITABILITY<br />

ACCOMMODATION<br />

BENCHMARKING<br />

INDUSTRY INSIGHTS<br />

PLUS A PUBLICANS<br />

PANEL FEATURING<br />

LEADING HOTEL<br />

OWNERS FROM<br />

QUEENSLAND AND<br />

INTERSTATE.<br />

FOLLOWED BY A NETWORKING COCKTAIL FUNCTION COURTESY OF<br />

PFD FOOD SERVICES AND CARLTON & UNITED BREWERIES<br />

Register your attendance at this free event by emailing your name/s and any dietary requirements to<br />

RSVP@qha.org.au by Friday 15 <strong>June</strong>. For enquiries please contact Kelly-Anne Mott on 3221 6999.


ATTORNEY GENERAL<br />

The Hon.Yvette D’Ath<br />

SIGNIFICANT FUNDING ON OFFER FOR<br />

LOCAL COMMUNITY GROUPS<br />

<strong>QHA</strong> REVIEW | 54<br />

In 2019, the Gambling Community Benefit Fund<br />

(GCBF) will mark its 25th anniversary of grant funding.<br />

To commemorate this significant milestone, it gave<br />

me great pleasure to recently announce up to $1.25M<br />

will be made available in the Commemorative Grants<br />

round.<br />

Ten organisations will receive up to $100,000 each,<br />

and one organisation will receive up to $250,000 <strong>for</strong><br />

larger scale initiatives that will significantly benefit<br />

Queensland communities. These grants are over and<br />

above the normal grants and will provide a significant<br />

opportunity <strong>for</strong> those organisations which have<br />

previously been unable to fund initiatives greater than<br />

$35,000.<br />

Since inception of the fund, more than 54,000 grants<br />

totalling more than $816M have been awarded<br />

to hard-working community organisations across<br />

Queensland.<br />

Interested organisations can find out more in<strong>for</strong>mation<br />

and how to apply on the community benefit funding<br />

programs page at www.justice.qld.gov.au<br />

SHEDDING LIGHT ON QUEENSLAND HOUSEHOLDS<br />

GAMBLING HABITS<br />

Recently, I released the 2016-17 Queensland<br />

Household Gambling Survey revealing more<br />

Queenslanders don’t gamble at all.<br />

Out of 15,000 people surveyed, it found that 29.2 per<br />

cent hadn’t bought lottery tickets or art union tickets;<br />

placed a bet; or used electronic gaming machines in<br />

2016-17 – up from 26.2 per cent in the last survey in<br />

2011-12.<br />

It was also encouraging to see the percentage of<br />

problem gamblers has remained stable over the past<br />

five years at 0.51 per cent.<br />

These results reflect the ongoing ef<strong>for</strong>ts by the<br />

Queensland Government to minimise gambling-related<br />

harm in Queensland, as we continue in our election<br />

commitment to develop a revised framework to<br />

address problem gambling.<br />

Key findings in the Queensland Household Gambling<br />

Survey 2016-17:<br />

• 29.24 per cent of adults hadn’t gambled in the<br />

previous 12 months<br />

• 61 per cent of adults are recreational gamblers<br />

who were unlikely to have experienced any<br />

negative impacts<br />

• 0.51 per cent of adults were problem gamblers<br />

• 2.51 per cent were at moderate risk<br />

The survey also identified a decrease in the percentage<br />

of people playing gaming machines (from 29.6 to 24.7<br />

per cent) and an increase in the percentage of people<br />

betting on sporting events (5.1 to 6.9 per cent).<br />

In the past, the data from this survey has assisted in<br />

developing key initiatives to minimise gambling-related<br />

harm and will continue to do so. The marginal change<br />

in the percentage of gamblers at risk since the 2011-<br />

12 survey is of concern and we will continue to work<br />

with industry to ensure the <strong>small</strong> number of problem<br />

gamblers get the support they need.<br />

Presently, there are a range of measures in place in<br />

Queensland to promote responsible gambling and<br />

assist people affected by gambling problems.<br />

Complete survey results are now available<br />

www.justice.qld.gov.au.


10 th A N N U A L<br />

C O N F E R E N C E<br />

Conference<br />

SIR RICHARD BRANSON HAS FAMOUSLY SAID<br />

“IF YOU LOOK AFTER YOUR STAFF, THEY’LL LOOK AFTER YOUR<br />

CUSTOMERS. IT’S THAT SIMPLE”.<br />

The 2018 Conference focuses on the theme of managing employee welfare with<br />

presentations on mental health, domestic violence and sexual harassment.<br />

The Conference will also examine practical business matters including wage to<br />

revenue benchmarking, migration developments and labour hire.<br />

CONFERENCE SESSION TOPICS<br />

WHO SHOULD ATTEND?<br />

Venue Owners<br />

and Managers<br />

with Staffing<br />

Responsibilities<br />

HR Managers<br />

HR Personnel<br />

WHS Advisors<br />

Recruiters<br />

• Labour hire: the impact of the new licensing laws<br />

• Family and domestic violence leave: the new Award entitlements<br />

• Wage benchmarking<br />

• Enterprise bargaining and the BOOT<br />

• The status of current visa and migration requirements <strong>for</strong><br />

hospitality positions<br />

• Sexual harassment post #MeToo<br />

Regardless of your workplace size and staffing numbers, the<br />

<strong>QHA</strong>’s 10th Employment Relations Conference is a great<br />

opportunity to learn from the experts and network with other<br />

professionals in the hospitality industry.<br />

THANK YOU TO OUR SPONSOR:<br />

A U G U S T<br />

09 2 0 1 8<br />

EMPORIUM<br />

H O T E L S<br />

S O U T H B A N K<br />

REGISTER NOW TO SECURE YOUR SPOT!<br />

BOOK YOUR SEAT AT THE CONFERENCE<br />

<strong>QHA</strong>SHOP.ORG.AU


OLGR<br />

with Michael Sarquis<br />

IT’S ALL ABOUT THE LEGALITIES<br />

<strong>QHA</strong> REVIEW | 56<br />

ANNUAL LIQUOR LICENCE FEES ARE DUE SHORTLY<br />

Annual liquor licence fee notices <strong>for</strong> 2018 are mailed to<br />

licensees in <strong>June</strong> and are due <strong>for</strong> payment by 31 July<br />

2018.<br />

It’s vital you pay your annual fee by the due date to<br />

avoid your licence being automatically suspended,<br />

as you will be then unable to sell liquor. If your fee<br />

remains unpaid <strong>for</strong> a further 28 days, your licence will<br />

automatically be cancelled.<br />

Selling liquor with a suspended or cancelled licence<br />

will result in serious consequences such as a<br />

significant fine. Last year, more than $275,000 in fines<br />

were issued in these circumstances, so diarise this<br />

important payment now to ensure it is not <strong>for</strong>gotten.<br />

You may be eligible to pay your licence fee in<br />

instalments if you are suffering from personal or<br />

financial hardship or have been adversely affected<br />

by natural disaster. To check if you are eligible, visit<br />

www.business.qld.gov.au/liquor-gaming and search<br />

<strong>for</strong> ‘payment of liquor licence fees by instalments’.<br />

Applications to pay by instalments must be received<br />

by 10 July 2018.<br />

If you need more in<strong>for</strong>mation or assistance, please call<br />

the Office of Liquor and Gaming Regulation’s Licensing<br />

Division on (07) 3224 7131.<br />

APPLYING FOR 25TH ANNIVERSARY<br />

COMMEMORATIVE GRANTS<br />

Earlier this month, the Attorney-General announced a<br />

special funding round of up to $1.25M to celebrate the<br />

25th anniversary of the Gambling Community Benefit<br />

Fund (GCBF).<br />

The Commemorative Grants round will allow 10<br />

organisations to receive up to $100,000 each and one<br />

organisation to receive up to $250,000 <strong>for</strong> larger scale<br />

initiatives that will significantly benefit Queensland<br />

communities.<br />

Eligible community organisations can apply <strong>for</strong>:<br />

• major capital works (excluding repairs/upgrades/<br />

extensions unless of cultural significance)<br />

• major equipment items<br />

• wider community events or festivals, and<br />

• transportation (e.g. cars, boats, buses etc).<br />

This round comprises a two-stage application process:<br />

• Stage one – eligible community organisations<br />

submit an expression of interest (EOI) which<br />

will be considered by the GCBF committee <strong>for</strong><br />

progression to stage two.<br />

• Stage two – shortlisted organisations will be invited<br />

to submit a full funding application which will be<br />

considered by the GCBF committee <strong>for</strong> submission<br />

to the Minister <strong>for</strong> approval.<br />

EOI <strong>for</strong>ms can be downloaded from our <strong>web</strong>site at:<br />

www.justice.qld.gov.au/grants and must be submitted<br />

via email to grantapplications@justice.qld.gov.au<br />

be<strong>for</strong>e midnight on 31 August 2018.<br />

RESPONSIBLE GAMBLING AWARENESS<br />

WEEK 30 JULY – 5 AUGUST<br />

How does your gambling stack up?<br />

This is the question we are posing to Queensland<br />

gamblers during Responsible Gambling Awareness<br />

Week (RGAW) 2018, which is being held from<br />

30 July to 5 August.<br />

Every year RGAW aims to encourage gamblers to stay<br />

within their limits and highlights support available to<br />

people who feel that gambling has become a problem<br />

<strong>for</strong> them, or someone they know.<br />

The Queensland Government has worked with the<br />

government-funded Gambling Help services to<br />

develop a theme <strong>for</strong> RGAW 2018. This year’s theme<br />

focuses on self-help and invites people to check their<br />

gambling habits using a quiz available on the new<br />

Gambling Help Queensland <strong>web</strong>site,<br />

gamblinghelpqld.org.au.


Michael Sarquis OLGR<br />

Show us, and your patrons your support. Signage<br />

and electronic LCD displays will be made available<br />

closer to RGAW 2018. Or, you can contact your local<br />

Gambling Help service to find out how you can get<br />

involved in local activities.<br />

APPROVED WAGERING AGENT CONVICTED FOR<br />

CREDIT BETTING<br />

A <strong>for</strong>mer employee of an approved wagering agent<br />

was placed on probation last month, after being found<br />

guilty of credit betting.<br />

The man appeared in Beenleigh <strong>Mag</strong>istrates Court on<br />

13 April where it was heard he had extended himself a<br />

large amount of credit to take part in wagering through<br />

a Loganholme betting agency between July and<br />

August 2017.<br />

While no conviction was recorded or fine handed<br />

down, the <strong>Mag</strong>istrate said that a deterrent had to be<br />

set <strong>for</strong> the offence.<br />

The man was sentenced to 18 months’ probation, with<br />

a number of conditions and serious implications if the<br />

order was not complied with.<br />

Credit betting, in any <strong>for</strong>m, is a breach of the Wagering<br />

Act 1998 and results in severe penalties <strong>for</strong> those<br />

involved – both the individual and the licensee.<br />

Requesting a loan or an extension of credit to gamble<br />

can often be an indication of problem gambling and,<br />

gambling providers and their staff have an obligation to<br />

refuse the request.<br />

The Office of Liquor and Gaming Regulation (OLGR)<br />

works with industry to support staff who are involved in<br />

gaming duties with resources and refresher courses.<br />

OLGR has strategies and campaigns in place that<br />

focus on harm minimisation and actively promotes help<br />

services <strong>for</strong> people experiencing problems<br />

with gambling.<br />

The result of OLGR’s investigation is a reminder to<br />

licensees, not only of the seriousness of credit betting,<br />

but a reminder to encourage responsible gambling<br />

by patrons.<br />

Visit www.business.qld.gov.au/liquor-gaming to access<br />

our RSG refresher courses, or to find out more about<br />

our harm-minimisation activities.<br />

<strong>QHA</strong> REVIEW | 57


TOP DROP<br />

REFRESHING ALE<br />

Furphy<br />

Brewery<br />

NEW WORLD PILS<br />

Ten Toes<br />

Brewery<br />

28 PALE ALE<br />

Burleigh<br />

Brewing Co<br />

TWISTED PALM<br />

TROPICAL PALE ALE<br />

Burleigh Brewing Co<br />

<strong>QHA</strong> REVIEW | 58<br />

Made with all-local hops<br />

and malt from around<br />

Victoria, and brewed in<br />

what used to be an old<br />

mill, this Little Creatures<br />

cousin is an easy drinking<br />

ale. With a balance of<br />

fruity and malty tones,<br />

this Geelong-born beer<br />

is a simple, easy-drinking<br />

beer which is enjoyable<br />

without too much craft<br />

beer fanfare.<br />

This one is a modern<br />

take on a classic<br />

style. It’s a clean crisp<br />

refreshing brew and<br />

very sessionable with a<br />

rounded malt backbone<br />

and new world hops from<br />

Australia and America.<br />

It’s a good introduction to<br />

craft beer <strong>for</strong> those who<br />

don’t like anything too<br />

outlandish.<br />

First, the reason<br />

behind the name; “The<br />

70’s brought us two<br />

momentous events, a<br />

new style of Pale Ale and<br />

a perfect, 28 day Swell at<br />

Burleigh Heads”. Second,<br />

how it tastes; said to<br />

have balanced characters<br />

of citrus, grapefruit,<br />

passionfruit and lychee,<br />

it delivers on its promise.<br />

Restrained, its citrus pine<br />

aroma, hop malt balance<br />

and mild bitter finish are<br />

spot on.<br />

Tastes of mango and<br />

papaya are new to most<br />

Pale Ales we have tried,<br />

but it works. It’s not the<br />

kind of pale ale that is<br />

going to beat you about<br />

the head with strong hop<br />

flavours but then again it<br />

is fresh and light.


TOP DROP<br />

SPICED RUM<br />

Red Leg<br />

Rum<br />

SPICED RUM<br />

Ratu<br />

Rum Co. of Fiji<br />

TENNESSEE FIRE<br />

Cinnamon & Whiskey<br />

Jack Daniel’s<br />

FRONTIER WHISKEY<br />

Bulleit<br />

Bourbon<br />

An incredibly smooth<br />

Caribbean spiced rum<br />

infused with a hint<br />

of vanilla and ginger.<br />

Matured in oak casks to<br />

smooth out the flavours,<br />

it provides an incredibly<br />

unique and long-lasting<br />

finish. Best served<br />

straight with ice to sip<br />

and thoroughly enjoy, it<br />

can also be used to take<br />

cocktails to the next level<br />

of taste complexity.<br />

Five-year old Premium<br />

spiced rum from Fiji, this<br />

is one fine drink, wellpresented<br />

and enough to<br />

please any Pacific pirate.<br />

“Aged in charred oak<br />

barrels then filtered<br />

through coconut shell<br />

carbon with a toffee vanilla<br />

flavour...” or the other<br />

way around, depending<br />

on which side of the<br />

bottle you read. When a<br />

producer is enjoying their<br />

own product so much<br />

they don’t know what<br />

the process is anymore,<br />

you know it’s got to be<br />

fantastic.<br />

A worthy contender to<br />

challenge the Fireball<br />

cinnamon-infused<br />

whiskey throne, Jack<br />

Daniel’s Tennessee Fire is<br />

a smooth and enjoyable<br />

drop. There’s clear<br />

character of Jack Daniel’s<br />

Old No 7 bourbon in every<br />

sip, finishing off with a<br />

spicy burn of cinnamon.<br />

It’s a little less fiery than<br />

Fireball, but certainly less<br />

syrupy too. Tennessee<br />

Fire is a bit more of a<br />

‘mature’ option <strong>for</strong> those<br />

who may find the other a<br />

little on the sweet side.<br />

Bulleit Bourbon is a <strong>small</strong>batch<br />

alternative to the<br />

bigger name bourbon’s<br />

out there. Well-presented,<br />

medium amber in colour<br />

and with smooth woody<br />

tones, this Kentuckystyle<br />

whiskey doesn’t<br />

disappoint. Described as<br />

“full-bodied and spicy with<br />

a long, smooth finish”,<br />

the spiciness is attributed<br />

to a particlarly high rye<br />

content. Aged <strong>for</strong> at least<br />

six years, Bulleit Bourbon<br />

is as enjoyable to sip neat<br />

as it is to use with a mixer.<br />

<strong>QHA</strong> REVIEW | 59


WINE with John Rozentals<br />

Tyrrells Stevens Vineyard … overlooking the family’s Old Hillside block.<br />

THE HUNTER’S MOST FABLED VINEYARD<br />

I’m an unashamed fan of Tyrrells. While they’ve long<br />

been sourcing grapes, juice and wine Australia-wide,<br />

Bruce Tyrrell — and be<strong>for</strong>e him his late father Murray<br />

— has always been a great champion of the Hunter<br />

Valley, and his family has kept some of the Hunter’s<br />

most fabled vineyards.<br />

Some of the finest wine-tasting experiences of my life<br />

have come within the confines of the winery’s tasting<br />

room in Broke Road, where the staff seem more<br />

capable than most of separating those just interested<br />

in a glass of port from those who might buy a case or<br />

two of fabled Private Bin.<br />

Both classes of customer are equally well cared <strong>for</strong>,<br />

with the latter group quietly being led to the private<br />

tasting room out the back.<br />

An occasion that I’ll never <strong>for</strong>get came a couple of<br />

years ago, when I was privileged to spend an hour or<br />

two tasting wine with Bruce in the even more private<br />

room beyond that.<br />

We mainly sipped on white wines that day — they are<br />

what Tyrrells is best known <strong>for</strong> — but one wine that<br />

really pricked my attention was a glass of Stevens<br />

Vineyard Shiraz, made from grapes grown just up<br />

the hill, in the shadows of the landmark Brokenback<br />

Range.<br />

I don’t recall the vintage, but the sublime mediumbodied<br />

flavours will stay with me <strong>for</strong>ever.<br />

I had the pleasure during the week to taste the 2016<br />

vintage of this great Australian dry red and, as can<br />

be gleaned from my tasting notes today, was again<br />

mightily impressed.<br />

TOP SHELF<br />

with John Rozentals<br />

XANADU 2017<br />

Exmoor Chardonnay<br />

XANADU 2015<br />

Cabernet Sauvignon<br />

TYRRELLS 2016<br />

Stevens Shiraz<br />

<strong>QHA</strong> REVIEW | 60<br />

This chardonnay from<br />

Western Australia’s<br />

Margaret River is a fruitdriven<br />

wine showing<br />

lashings of fruit from<br />

the stonefruit spectrum,<br />

some nutty lees-derived<br />

complexity and just a<br />

hint of time in oak.<br />

The wine also contains<br />

touches of cabernet<br />

franc and merlot, but<br />

the primary flavours<br />

lie in the leafiness and<br />

blackberry nuances<br />

gained from cabernet<br />

sauvignon. It’s brightly<br />

favoured and delicious.<br />

This is a classic Hunter<br />

red from the foothills<br />

of the Brokenback<br />

Range. Like all of the<br />

greatest wines from<br />

the region, it’s mediumbodied<br />

rather than<br />

being a Barossa-style<br />

blockbuster and suits<br />

food enormously well.


Paul St John-Wood<br />

PUBTALK<br />

PLENTY GOING ON<br />

Discounted beverages until first try scored, footy food<br />

menus, complimentary bar snacks, merchandise<br />

giveaways and major prize draws – it must be State<br />

of Origin time! Despite the challenges of a mid-week<br />

event it is great to see so many hoteliers advertising<br />

promotions to lure patrons off their couches and into<br />

the pubs to enjoy the game. I hope Game 1 was a<br />

success at your venue and I look <strong>for</strong>ward to seeing the<br />

promotions implemented <strong>for</strong> Game 2 on<br />

Sunday 24 <strong>June</strong>.<br />

WIDE BAY REGION <strong>QHA</strong> HOTELIERS LUNCH<br />

Thank you to the hoteliers and partners who<br />

attended the <strong>QHA</strong> Wide Bay Hoteliers Lunch held at<br />

the Carriers Arms Hotel, Maryborough in May. The<br />

feedback from the event has been positive with guests<br />

enjoying presentations from representatives of Jobs<br />

Queensland, PFD Food Services and Ice & Beverage<br />

Solutions. PFD Food Services again showcased the<br />

quality fresh produce they have available to all licenced<br />

venues right across the state and special thanks must<br />

go to Kelly Doran and Ben Taranto from PFD <strong>for</strong><br />

their support.<br />

Thank you again to Michael Beck and the team<br />

from the Carriers Arms Hotel <strong>for</strong> hosting the lunch.<br />

The Carriers Arms Hotel is undergoing extensive<br />

renovations and refurbishment so make sure you call in<br />

to see the exciting changes next time you are<br />

in Maryborough.<br />

<strong>QHA</strong>/TABCORP RACE DAY AND HOTELIERS FORUM<br />

The annual <strong>QHA</strong> Race Day will be held at Doomben<br />

Racecourse on Wednesday 25 July and this year we<br />

have proudly partnered with TABCORP to host the<br />

event. Not only are the races a fantastic networking<br />

opportunity this event will also feature a hoteliers <strong>for</strong>um<br />

at 11am, prior to the first race, where TABCORP will<br />

detail and showcase exciting changes ahead <strong>for</strong> each<br />

of their business components <strong>for</strong> the hotel industry.<br />

PUBS, POTS & PROFITS ROCKHAMPTON<br />

For only the second time in Queensland, CUB<br />

together with the <strong>QHA</strong> will be hosting the Pubs, Pots<br />

& Profits <strong>for</strong>um <strong>for</strong> hoteliers and key staff from around<br />

the Rockhampton region. The <strong>for</strong>um will feature<br />

presentations from leading experts in the industry,<br />

focusing on business development initiatives <strong>for</strong> your<br />

hotel. The event will be held at the Leichhardt Hotel,<br />

Rockhampton on Tuesday 19 <strong>June</strong> from 2pm to 5pm.<br />

Canapes and networking drinks will be provided at the<br />

conclusion of the <strong>for</strong>um. To register attendance <strong>for</strong> this<br />

FREE event simply contact the <strong>QHA</strong>.<br />

Wide Bay Region<br />

<strong>QHA</strong> Hoteliers Lunch<br />

<strong>QHA</strong> REVIEW | 61


2016<br />

WINNER<br />

License 1194641<br />

TRADE DIRECTORY<br />

CASINO CONSOLES<br />

Footrest, slimline and cashless bases<br />

available. Casino Consoles, the only<br />

name you need when it comes to<br />

professional poker machine bases<br />

and screening.<br />

P: 07 3890 2969<br />

www.casinoconsoles.com.au<br />

COMMERCIAL FITOUTS<br />

Bars, Clubs, Cafes, Restaurants.<br />

Specialists in unique and premium<br />

HOSPITALITY FIT-OUT SPECIALISTS<br />

nationwide commercial fit-outs <strong>for</strong><br />

clubbarconcepts.com.au<br />

clubs, bars, cafes and restaurants.<br />

Finn McCool<br />

WINNER OF<br />

P: 1300 426 637 (1300 HAMMER)<br />

E: sales@clubbarconcepts.com.au<br />

www.clubbarconcepts.com.au<br />

AWARDS FOR<br />

EXCELLENCE<br />

SCIENTIFIC GAMES<br />

This new generation of exciting game<br />

content draws on the strength of<br />

Scientific Games to create one of<br />

the most dynamic game libraries<br />

in the market.<br />

P: 07 3458 9180<br />

www.sggaming.com/australia<br />

REFRIGERATION SYSTEMS<br />

Time to upgrade your beverage and refrigeration systems?<br />

Call us <strong>for</strong> expert advice and all your requirements including:<br />

Quality beer dispensing equipment | Ice machines |<br />

Refrigeration | Custom solutions <strong>for</strong> all venue sizes | AS5034<br />

Compliancing | Sales, Installation, 24/7 Service.<br />

Phone: 07 3422 0011 www.allsocool.com.au<br />

UNIQUELY CREATIVE IDEAS FOR YOUR BUSINESS<br />

We go above and beyond, whether it’s looking at an advertising<br />

campaign or a promotional concept. We develop creative<br />

solutions to grow your business. That’s the ultimate aim.<br />

E: ideas@horseandwater.com.au<br />

www.horseandwater.com.au<br />

<strong>QHA</strong> REVIEW | 62<br />

PRESTIGE GAMING STOOLS<br />

Com<strong>for</strong>t at Play<br />

Karo Australia Pty Ltd<br />

P: 02 9980 1431<br />

E: info@karo.com.au<br />

www.karo.com.au<br />

DOWNTOWN DOMESTICS<br />

Too busy to get domestic?<br />

Window cleaning | Building washing<br />

Housekeeping | Carpet / Upholstery<br />

Cleaning | Bond / Spring cleaning |<br />

Emergency cleaning | Pest control.<br />

P: 1300 386 963<br />

www.downtowndomestics.com<br />

CITY PROPERTY SERVICES<br />

Over 25 years of commercial cleaning<br />

services | Compliant with ISA 9001<br />

| Quality assurance | EcoClean<br />

Certified using environmentally<br />

friendly products | Free quotations.<br />

P: 07 3391 2005<br />

www.citypropertyservices.com


TRADE DIRECTORY<br />

PROUD PLATINUM PARTNERS OF THE <strong>QHA</strong>.<br />

COMPLETE FACILITY MANAGEMENT SPECIALISTS<br />

Brisbane | Gladstone | Gold Coast | Sunshine Coast |<br />

Mackay | Toowoomba | Townsville | Wide Bay. Hospitality<br />

cleaning specialist, Hotel refurbishments, Lawns & ground<br />

maintenance, Property & asset management, High pressure<br />

cleaning/ non slip solution specialists.<br />

P: 1800 262 637<br />

www.cmbm.com.au<br />

GLASS RECYCLING MANAGEMENT<br />

Save time, space, money, people and the environment.<br />

Reduce bottle noise inside and outside your venue. Improve<br />

workplace health and safety. Reduce space needed <strong>for</strong> glass<br />

waste bins. Save money on your current waste charges<br />

Free trial call 1300 306 039 E: info@bottlecycler.com<br />

www.bottlecycler.com<br />

BROADLEY REES HOGAN<br />

Full range of commercial legal services to assist the liquor and<br />

gaming industry, including all Liquor/Gaming applications and<br />

advisory, WHS, employment and property services.<br />

Robert Lyons | P: 07 3223 9121<br />

E: robert.lyons@brhlawyers.com.au<br />

Darren Anderson | P: 07 3223 9103<br />

E: darren.anderson@brhlawyers.com.au<br />

www.brhlawyers.com.au<br />

MARKET LEADING BRANDS IN EQUIPMENT<br />

No matter the size, shape or demands placed on your<br />

business, we have the ability to deliver equipment that is<br />

functional, adaptable and reliable. Convotherm, Waldorf,<br />

Waldorf Bold, Turbofan, Washtech.<br />

Phone: 1800 023 953 E: info@moffat.com.au<br />

Service department: 1800 622 216<br />

ADVERTISING & PROMOTION<br />

For more in<strong>for</strong>mation on advertising and promoting<br />

your business in the <strong>QHA</strong> REVIEW contact<br />

qhareview@qha.org.au<br />

<strong>QHA</strong> REVIEW | 63


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.<br />

THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES<br />

MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong><br />

PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.<br />

<strong>QHA</strong> REVIEW | 64<br />

ACCOUNTING/ TAX<br />

Hanrick Curran<br />

Accountants & Strategists<br />

Ph: 07 3218 3900<br />

www.hanrickcurran.<br />

com.au<br />

HLB Mann Judd -<br />

Chartered Accountants<br />

Ph: 07 3001 8800<br />

www.hlb.com.au<br />

Prosperity Advisers QLD<br />

Ph: 07 3007 1971<br />

www.prosperityadvisers.<br />

com.au<br />

McGrathNicol<br />

Ph: 07 3333 9800<br />

www.mcgrathnicol.com<br />

PJT Accountants &<br />

Business Advisors<br />

Ph: 07 5413 9300<br />

www.pjtaccountants.com.au<br />

Professional Client Services<br />

(QLD) P/L- Accountants &<br />

Business Advisors<br />

Ph: 07 3209 4452<br />

www.pcsqld.com.au<br />

Sage Software Australia<br />

Ph: 02 9884 4000<br />

www.sage.com.au<br />

ARCHITECTS /<br />

REFURBISHMENT/<br />

RECONSTRUCTION /<br />

REPAIRS<br />

Brand & Slater<br />

Architects P/L<br />

Ph: 07 3252 8899<br />

www.brandandslater.<br />

com.au<br />

Paynter Dixon - Design &<br />

Construction<br />

Ph: 07 3368 5500<br />

www.paynter.com.au<br />

Rohrig Hospitality<br />

Ph: 07 3257 4411<br />

www.rohrlg.com.au<br />

Bridgeman Stainless<br />

Solutions<br />

Ph: 07 3205 9466<br />

www.bridgemen.com.au<br />

Club Bar Concepts<br />

Ph: 1300 426 637<br />

clubbarconcepts.com.au<br />

Hot Concepts Design and<br />

Construction<br />

Ph: 07 3277 7740<br />

www.hotconcepts.com.au<br />

New Life Restorations<br />

Ph: 1300 356 633<br />

www.newliferestorations.<br />

com.au<br />

Unita Group<br />

Ph: 1300 659 399<br />

www.unita.com.au<br />

BEVERAGES<br />

Accolade Wines<br />

Ph: 07 3252 7933<br />

www.accolade-wines.<br />

com<br />

Asahi Premium<br />

Beverages<br />

Ph: 07 3868 2388<br />

www.schweppes.com.au<br />

Brown-Forman<br />

Australia P/L<br />

Ph: 07 3010 2000<br />

www.brown-<strong>for</strong>man.com<br />

Carlton & United<br />

Breweries<br />

Ph: 07 3666 4104<br />

www.cub.com.au<br />

Coca-Cola Amatil<br />

Ph: 13 26 53<br />

www.ccamatil.com<br />

Diageo<br />

Ph: 07 3257 0800<br />

www.diageo.com<br />

Lion<br />

Ph: 07 3361 7400<br />

www.lionco.com<br />

Red Bull Australia<br />

Ph: 02 9023 2892<br />

www.redbull.com.au<br />

Samuel Smith & Son<br />

Ph: 07 3373 5777<br />

www.samsmith.com<br />

Sirromet Wines<br />

Ph: 07 3206 2999<br />

www.sirromet.com<br />

Treasury Wine Estates<br />

Ph: 03 9685 8000<br />

treasurywineestates.com<br />

Liquor Marketing Group<br />

Ph: 07 3246 5272<br />

www.bottlemart.com.au<br />

EDUCATION, TRAINING<br />

& EMPLOYMENT<br />

Best Security - Security<br />

and Training<br />

Ph: 07 3212 8460<br />

www.bestsecurlty.net.au<br />

Australian Fire Protection<br />

Ph: 1300 803 473<br />

www.austfirepro.com.au<br />

Availio<br />

Ph: 07 3218 3900<br />

www.hanrickcurran.com.au<br />

Frontier Leadership<br />

Ph: 0423 097 246<br />

www.frontierleadership.edu.au<br />

Professional Hospitality<br />

Ph: 07 3160 8132<br />

professionalhospitality.com.au<br />

St John Ambulance Australia<br />

Ph: 07 3253 0552<br />

www.stjohnqld.com.au<br />

ENERGY GAS/POWER<br />

TransTasman<br />

Energy Group<br />

Ph: 1300 118 834<br />

www.tteg.com.au<br />

Bromic Heating<br />

02 9426 5222<br />

www.bromicheating.com<br />

Eco Synergy Systems<br />

Ph: 0429 820 101<br />

www.ecosynergysystems.<br />

com.au<br />

Choice Energy<br />

Ph: 03 9002 5123<br />

www.choiceenergy.com.au<br />

ELGAS<br />

Ph: 131161<br />

www.elgas.com.au<br />

Leading Edge Energy<br />

Ph: 1300 852 770<br />

www.leadingedgeenergy.<br />

com.au<br />

Make It Cheaper<br />

Ph: 1300 957 721<br />

www.makeitcheaper.com.au<br />

FINANCES, BANKING,<br />

INSURANCE &<br />

INVESTMENTS<br />

Green Finance Group<br />

Ph: 0457 883 700<br />

www.greenfinancegroup.<br />

com.au<br />

GSA Insurance Broker<br />

Ph: 02 8274 8138<br />

www.gsaib.com.au<br />

Hanrick Curran –<br />

Chartered Accountants<br />

Ph: 07 3218 3900<br />

hanrickcurran.com.au<br />

Silverchef<br />

Ph: 07 3335 3392<br />

www.silverchef.com.au<br />

St. George Corporate &<br />

Business Bank<br />

Ph: 07 3232 8911<br />

www.stgeorge.com.au/<br />

corporate-business<br />

Westpac Banking<br />

Corporation<br />

Ph: 07 3350 7750<br />

www.westpac.com.au<br />

Ausure Insurance Brokers<br />

SEQ<br />

Ph: 1300 450 663<br />

www.ausureseq.com.au<br />

Banktech<br />

Ph: 1800 080 910<br />

www.banktech.com.au<br />

BUPA - health insurance<br />

Ph: 134135<br />

(quote ID 2109197)<br />

www.bupa.com.au<br />

Trinitas Australia Pty Ltd<br />

Ph:1300 836 025<br />

www.trinitas3.com.au<br />

FOOD & ASSOCIATED<br />

BUSINESSES<br />

PFD Food Services<br />

Ph: 07 3906 9726<br />

www.pfdfoods.com.au<br />

GAMING AND RACING<br />

Ainsworth Game<br />

Technology P/L<br />

Ph: 07 3209 6210<br />

www.ainsworth.com.au<br />

Aristocrat Leisure<br />

Industries<br />

Ph: 07 3727 1600<br />

www.aristocrat.com.au<br />

Aruze Gaming Australia<br />

Ph: 0438 717 177<br />

www.aruzegaming.com<br />

IGT<br />

Ph: 07 3890 5622<br />

www.igt.com.au<br />

Konami Australia<br />

Ph: 02 9666 3111<br />

www.konamiaustralia.com.au<br />

Max Queensland<br />

Ph: 07 3637 1235<br />

www.maxgaming.com.au<br />

Scientific Gaming<br />

Ph: 02 9773 0299<br />

www.scientificgames.com<br />

Tabcorp Keno<br />

Ph: 07 3243 4113<br />

www.tabcorp.com.au<br />

UBET<br />

Ph: 07 3637 1370<br />

www.ubet.com<br />

Australian Pokie Consoles<br />

Ph: 0413 261 777<br />

www.clubsandpubs.com.au<br />

Bytecraft Systems -<br />

Gaming Machine Service<br />

Ph: 07 3456 3345<br />

www.bytecraft.com.au<br />

Karo - gaming stools<br />

Ph: 02 9980 1431<br />

www.karo.com.au<br />

HOSPITALITY<br />

CONSULTANTS<br />

Silverchef<br />

Ph: 07 3335 3392<br />

www.silverchef.com.au<br />

AHS Hospitality<br />

Ph: 07 5512 6143<br />

www.ahshospitality.com.au<br />

Commercial Licensing<br />

Specialists<br />

Ph: 07 5526 0112<br />

www.clslicensing.com.au<br />

DWS Hospitality<br />

Specialists<br />

Ph: 07 3878 9355<br />

www.dws.net<br />

Professional Hospitality<br />

Ph: 07 3160 8132<br />

www.professionalhospitality.<br />

com.au


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

<strong>QHA</strong> PLATINUM PARTNERS<br />

HOTEL ENTERTAINMENT<br />

Fox Sports<br />

Ph: 0403 061 412<br />

www.foxsports.com.au<br />

Foxtel <strong>for</strong> Business<br />

Ph: 1300 720 630<br />

www.austar.com.au<br />

Sky Channel<br />

Ph: 07 3228 6344<br />

Freecall: 1800 251 710<br />

www.skychannel.com.au<br />

Knight Frank Australia<br />

Ph: 07 3246 8888<br />

www.knightfrank.com.au<br />

Knight Frank Valuations<br />

Ph: 07 3193 6800<br />

www.knightfrank.com.au<br />

Landmark White<br />

Ph: 07 3226 0002<br />

www.landmarkwhite.com.au<br />

Off Market Hotels<br />

Ph: 0477 271 875<br />

www.offmarket.net.au<br />

<strong>QHA</strong> DIAMOND PARTNERS<br />

Nightlife - Music & Video<br />

Freecall: 1800 679 748<br />

www.nightlife.com.au<br />

Ray White Hotels<br />

Ph: 02 8016 3810<br />

www.raywhite.com.au<br />

Pro Score - Sporting<br />

Promotions<br />

Ph: 0431 366 800<br />

www.proscore.com.au<br />

Recharge DJs - Brisbane<br />

Ph: 1300 836 832<br />

www.rechargedjs.com<br />

HOTEL & BAR SUPPLIES<br />

BOC Limited -Gas/<br />

Reticulation Supply<br />

Ph: 07 3212 4322<br />

www.boc.com.au<br />

Base Interior Solutions<br />

Ph: 0435 934 948<br />

www.baseintsolutions.com<br />

Andale Beverage Systems<br />

Ph: 07 3421 5200<br />

www.andale.com.au<br />

LEGAL<br />

Mullins Lawyers<br />

Ph: (07) 3224 0222<br />

www.mullinslaw.com.au<br />

Bennett & Philp Lawyers<br />

Ph: 07 3001 2999<br />

www.bennettphilp.com.au<br />

Broadley Rees Hogan Lawyers<br />

Ph: 07 3223 9121<br />

www.brhlawyers.com.au<br />

Commercial Licensing<br />

Specialists<br />

Ph: 07 5526 0112<br />

www.clslicensing.com.au<br />

Corrs Chambers<br />

Westgarth - Lawyers<br />

Ph: 07 3228 9778<br />

www.corrs.com.au<br />

<strong>QHA</strong> GOLD PARTNERS<br />

Ice & Beverage Solutions<br />

Ph:5578 9820<br />

www.iceandbeverage.com.au<br />

HOTEL BROKERS /<br />

REAL ESTATE /<br />

PROPERTY VALUERS<br />

Power Jeffrey & Co -<br />

Hotel Brokers<br />

Ph: 07 3832 6000<br />

www.powerjeffrey.com.au<br />

Off Market Hotels<br />

Ph: 0477 271 875<br />

www.offmarketre.net.au<br />

CRE Brokers<br />

Ph: 07 5371 0165<br />

www.crebrokers.com<br />

The Lido Group<br />

0423 695 703<br />

www.lido.com.au<br />

CBRE Hotels<br />

Ph: 0418 886 525<br />

www.cbrehotels.com<br />

LIQUOR BUYING GROUPS<br />

Independent Liquor Group<br />

Ph: 07 3713 2751<br />

www.ilg.com.au<br />

Liquor Marketing Group<br />

(Bottlemart)<br />

Ph: 1300 733 504<br />

www.bottlemart.com.au<br />

LIQUOR WHOLESALE<br />

GROUPS<br />

ALM (Australian Liquor<br />

Marketers)<br />

Brisbane: Ph: 07 3489 3600<br />

Townsville: Ph: 07 4799 4022<br />

Cairns: Ph: 07 4041 6070<br />

www.almliquor.com.au<br />

MEDIA/MARKETING<br />

iCharge Tablets<br />

Ph: 1300 852 636<br />

www.icharge.net.au<br />

<strong>QHA</strong> SILVER PARTNERS<br />

Aruze Gaming<br />

Green Finance Group<br />

Independent Liquor Group<br />

Trans Tasman Energy Group<br />

Hanrick Curran<br />

Silverchef<br />

<strong>QHA</strong> BRONZE PARTNERS<br />

Power Jeffrey and Company<br />

Best Security<br />

Off Market Hotels<br />

Rohrig Group<br />

St George Bank<br />

Red Bull Australia<br />

Brand+Slater Architects<br />

BOC Limited<br />

Paynter Dixon<br />

Prosperity Advisers QLD<br />

iCharge Tablets<br />

Complete Property Service Australia<br />

GSA Insurance Brokers<br />

<strong>QHA</strong> REVIEW | 65


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

APPROVED<br />

MANAGER’S<br />

LICENCE<br />

RESPONSIBLE MANAGEMENT<br />

OF LICENSED VENUES<br />

TRAINING<br />

“HONESTLY THE BEST TRAINING<br />

SESSION! FUN AND LIGHT-HEARTED<br />

WHILE BEING VERY INFORMATIVE AND<br />

KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />

OTHER COURSES OFFERED:<br />

Online RSA/RSG Training<br />

Gaming Nominee Training<br />

Employment Relations Training<br />

Employment Relations Webinar<br />

Responsible Management of Licensed Venues<br />

Training is a mandatory training requirement<br />

<strong>for</strong> those applying <strong>for</strong> a liquor licence, and<br />

applicants <strong>for</strong> an Approved Manager’s Licence.<br />

Training is offered face to face at regional<br />

centres throughout Queensland.<br />

For more in<strong>for</strong>mation please contact the<br />

<strong>QHA</strong> Training Centre<br />

Ph: 07 3221 6999 Fax: 07 3221 6649<br />

Email: training@qha.org.au<br />

Web: www.qha.org.au<br />

OTHER / UNIFORMS<br />

/ PROMOTIONAL<br />

PRODUCTS<br />

Welborne Corporate Image<br />

Ph: 07 3267 2800<br />

www.welborne.com.au<br />

POINT OF SALE<br />

Bepoz Retail Solutions<br />

Ph: 1300 023 769<br />

www.bepoz.com.au<br />

Banktech<br />

Ph: 1800 080 910<br />

www.banktech.com.au<br />

Cardtronics Australia<br />

Ph: 07 3213 9505<br />

www.cardtronics.com.au<br />

CashPoint Payment Solutions<br />

Ph: 1300 286 626<br />

www.cashpoint.com.au<br />

lnCash ATMS<br />

Ph: 1300 800 660<br />

www.incash.com.au<br />

PRINTING / GRAPHIC<br />

DESIGN<br />

Platypus<br />

Ph 07 3352 0300<br />

www.platypusgraphics.com<br />

Easil - Graphic Design<br />

Ph: 1300 032 745<br />

www.easil.com<br />

SECURITY / CLEANING<br />

Best Security<br />

Ph: 07 3212 8460<br />

www.bestsecurity.net.au<br />

Complete Property Service<br />

Australia<br />

Ph: 07 3180 3800<br />

www.cpsa.online<br />

Clear to Work - Police Checks<br />

Ph: 07 3899 1123<br />

www.cleartowork.com.au<br />

Challenger Services Group<br />

Ph: 07 5668 3133<br />

www.csgroup.com.au<br />

CMBM Facility Services<br />

Ph: 07 3391 1040 /<br />

0419 708 715<br />

www.cmbm.com.au<br />

Lotus Filters<br />

Ph: 1300 653 536<br />

www.lotusfilters.com.au<br />

Tru Security Services<br />

Phone: 0452 377 662<br />

Web: www.trusecurity.com.au<br />

SUPERANNUATION<br />

lntrust Super Fund<br />

Ph: 07 3013 8700<br />

www.intrust.com.au<br />

Hanrick Curran<br />

Superannuation<br />

Ph: 07 3218 3900<br />

www.hanrickcurran.com.au<br />

TECHNOLOGICAL<br />

PRODUCTS & SERVICES<br />

Your App<br />

Ph: 1300 765 385<br />

www.unidapsolutions.com.au<br />

Answers IT Pty Ltd<br />

Ph: 07 3123 7929<br />

www.answersit.com.au<br />

Bytecraft Systems<br />

Ph: 07 3456 3345<br />

www.bytecraft.com.au<br />

Eco Synergy Systems<br />

Ph: 0429 820 101<br />

ecosynergysystems.com.au<br />

JB Hi-Fi Commercial<br />

Division<br />

Ph: 07 3360 9925<br />

www.jbhifi.com.au<br />

JVG Sound Lighting & Visual<br />

Ph: 07 5599 1222<br />

www.jvgsound.com.au<br />

QIKID<br />

Ph: 1300 553 256<br />

www.qikid.com<br />

Scantek Solutions<br />

Ph: 1300 552 106<br />

www.scantek.com.au<br />

Time Target<br />

Ph: 07 3137 1133<br />

www.timetarget.com<br />

ViMedia<br />

Ph: 1300 846 334<br />

www.klackit.com<br />

TRANSPORT<br />

A.P. Eagers Limited<br />

Ph: 07 3109 6731<br />

www.apeagers.com.au<br />

Black and White Cabs<br />

Ph: 07 3860 1800<br />

blackandwhltecabs.com.au<br />

WASTE MANAGEMENT<br />

Bottlecycler<br />

Ph: 0434 416 540<br />

www.bottlecycler.com


EXPERIENCE<br />

INTENSIVE CARE<br />

We’re the trusted supplier <strong>for</strong> numerous South-East Queensland hotels and<br />

restaurants. We offer a full commercial laundry and dry cleaning service.<br />

Simply give us a call on 1800 PICKUP and we will be there pronto in one of our<br />

super schmick Plus Dry Cleaners vans to collect your order.<br />

1800 PICKUP | WWW.PLUSDRYCLEANERS.COM.AU


ARE YOU THE<br />

BEST IN QLD?<br />

PROVE IT WITH A <strong>QHA</strong> AWARD FOR EXCELLENCE.<br />

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2018<br />

2018<br />

NOMINATIONS<br />

CLOSE<br />

29 JUNE 2018<br />

AWARDS FOR<br />

EXCELLENCE<br />

AWARDS FOR<br />

EXCELLENCE<br />

ENTRANT INFORMATION CATEGORIES & CRITERIA<br />

NOMINATIONS CLOSE 29 JUNE 2018<br />

ENTRANT INFORMATION CATEGORIES & CRITERIA<br />

NOMINATIONS CLOSE 29 JUNE 2018<br />

FOR EVERYTHING YOU<br />

NEED TO KNOWABOUT<br />

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