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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
J u n e 2 0 1 8 e d i t i o n<br />
texture<br />
& Warmth<br />
TINGALPA HOTEL’S TRANSFORMATION<br />
INSIGHTS:<br />
VICTORIA HOTEL<br />
GRAND VIEW HOTEL<br />
COMPASS:<br />
NOOSA’S UNDENIABLE<br />
NATURAL APPEAL<br />
PROFILE:<br />
A DIFFERENT APPROACH<br />
TO THE BEST SECURITY
Bernie Hogan with Terry Morrow at the Landsborough Hotel<br />
HELPING EACH OTHER BE THE VERY BEST<br />
IT IS A POWERFUL MESSAGE FOR<br />
ALL OUR MEMBERS ACROSS THE<br />
STATE THAT A LOW COST, SIMPLE<br />
PLAN CAN BE DEVASTATINGLY<br />
EFFECTIVE.<br />
The <strong>QHA</strong> exists <strong>for</strong> a very clear reason – to help ensure the success of our<br />
member’s businesses. This often takes the <strong>for</strong>m of fighting poor legislation or<br />
convincing politicians of the importance of supporting our industry. This morning I<br />
had the pleasure of hearing from an industry association similar to ours in Europe,<br />
with a very similar mission. The message I got from them was clever and yet really<br />
simple.<br />
One story told was of a <strong>small</strong>ish tourist town who brought in a system that<br />
whenever a tourist bought a cup of coffee, they could keep the cup and get it<br />
refilled at another local business. It served two purposes, firstly the tourists usually<br />
spent more time and money in town but it also had the town working together and<br />
not just competing.<br />
It is a powerful message <strong>for</strong> all our members across the state that a low cost,<br />
simple plan can be devastatingly effective. Local businesses all promote each<br />
other indirectly and most of all, it drives revenue into local businesses.<br />
Many of you already work very closely with events and festivals however, this may<br />
open the door <strong>for</strong> longer lasting co-operation beyond businesses that are all the<br />
same. Nothing like a cold beer after a day driving, or a coffee after white water<br />
rafting. How about accommodation deals exclusively <strong>for</strong> sky-divers who jumped<br />
locally? The possibilities are endless.<br />
BERNIE HOGAN<br />
<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />
<strong>QHA</strong> REVIEW | 3
3 EDITOR’S LETTER<br />
J U N E 2 0 1 8 e d i t i o n<br />
<strong>QHA</strong><br />
Level 14, 270 Adelaide Street<br />
Brisbane, Queensland 4000<br />
GPO Box 343<br />
Brisbane, Queensland 4001<br />
Phone: 07 3221 6999<br />
1800 177 594<br />
Fax: 07 3221 6649<br />
Web: www.qha.org.au<br />
Email: info@qha.org.au<br />
Office Hours<br />
8.30am – 5.00pm Monday to Friday<br />
President<br />
Mr Tom McGuire<br />
Senior Vice President<br />
Mr Richard Deery<br />
Vice Presidents<br />
Mr Scott Armstrong<br />
Mr John Douglas<br />
Mr Brad Fitzgibbons<br />
Secretary/Treasurer<br />
Mr Tony Condon<br />
Trustees<br />
Mr Will Cordwell<br />
Mr Peter Britain<br />
Chief Executive and Editor<br />
Mr Bernie Hogan<br />
www.qha.org.au<br />
5 CONTRIBUTORS<br />
6 NEWS<br />
20 LATEST & GREATEST<br />
22 FEATURE:<br />
TINGALPA HOTEL<br />
36 INSIGHTS:<br />
VICTORIA HOTEL<br />
GRAND VIEW HOTEL<br />
44 PROFILE:<br />
BEST SECURITY<br />
46 ACCOMMODATION UPDATE<br />
48 COMPASS:<br />
NOOSA’S NATURAL APPEAL<br />
58 TOP DROP<br />
62 TRADE DIRECTORY<br />
64 PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> REVIEW | 4<br />
<strong>QHA</strong> REVIEW is published by the Queensland<br />
Hotels Association ABN 54 878 166 941.<br />
All in<strong>for</strong>mation is correct at time of going to press.<br />
The publishers cannot accept responsibility <strong>for</strong><br />
errors in articles or advertisements, or unsolicited<br />
manuscripts, photographs or illustrations.<br />
The opinions and words of the authors do not<br />
necessarily represent those of the publisher. All<br />
rights reserved. Reproduction in part or whole is<br />
strictly prohibited without prior permission.<br />
EDITORIAL & ADVERTISING<br />
For all editorial and advertising queries:<br />
Tami Argaman - 0466 439 330<br />
qhareview@qha.org.au
DAMIAN STEELE<br />
<strong>QHA</strong> Industry<br />
Engagement<br />
Manager<br />
A hospitality industry<br />
professional with over<br />
30 years’ experience<br />
in liquor, gaming and<br />
operations. Damian<br />
has a strong focus<br />
on compliance and<br />
legislation.<br />
ROSS TIMS<br />
<strong>QHA</strong> Training and<br />
Safety Manager<br />
Ross manages the<br />
development and<br />
delivery of industry<br />
related training courses<br />
and the provision of<br />
workplace health and<br />
safety services to<br />
<strong>QHA</strong> member hotels<br />
and other hospitality<br />
venues.<br />
PAUL ST JOHN-WOOD<br />
Membership Officer<br />
Paul is the face of the<br />
Association to many<br />
<strong>QHA</strong> members as he<br />
travels the length and<br />
breadth of the state<br />
visiting, advising and<br />
assisting publicans.<br />
JUDY HILL<br />
<strong>QHA</strong> Accommodation<br />
Division Manager<br />
As a professional<br />
advocate <strong>for</strong> the<br />
accommodation sector<br />
of the hotel industry,<br />
Judy advises and<br />
represents members<br />
on matters including<br />
tourism legislation,<br />
marketing strategy,<br />
risk management and<br />
airline regulation.<br />
WESLEY DAVEY<br />
<strong>QHA</strong> Senior<br />
Employment<br />
Relations Advisor<br />
Wesley is an HR<br />
practitioner with<br />
diverse experience<br />
advising and assisting<br />
businesses in the<br />
hospitality industry with<br />
employment relations<br />
matters.<br />
THE HON YVETTE D’ATH<br />
Attorney-General and<br />
Minister <strong>for</strong> Justice<br />
and Minister <strong>for</strong><br />
Training and Skills<br />
Yvette D’Ath is a<br />
Labor member of the<br />
Legislative Assembly<br />
of Queensland<br />
representing the seat of<br />
Redcliffe.<br />
MIKE SARQUIS<br />
Executive Director of<br />
Liquor and Gaming<br />
Regulation<br />
Mike’s responsibilities<br />
include managing the<br />
gaming and liquor<br />
regulatory licensing and<br />
compliance regimes,<br />
and implementing the<br />
responsible gambling<br />
strategy and harm<br />
minimisation programs.<br />
NICK BAINBRIGGE<br />
State Manager (Qld)<br />
Aristocrat<br />
Nick has a proven<br />
history in wholesale<br />
liquor, electronic<br />
gaming, and hotel and<br />
restaurant operation.<br />
He now heads up the<br />
state team <strong>for</strong> one<br />
of Australia’s leading<br />
manufacturers of<br />
gaming machines.<br />
BRENDAN O’FARRELL<br />
Chief Executive<br />
Officer, Intrust Super<br />
Brendan is responsible<br />
<strong>for</strong> overall management<br />
of the fund and<br />
providing advice to the<br />
board of directors. He<br />
passionately believes<br />
education is critical in<br />
super due to the everchanging<br />
nature of the<br />
industry.<br />
CURT SCHATZ<br />
Managing Partner,<br />
Mullins Lawyers<br />
With over 30 years’<br />
experience in property,<br />
liquor and gaming law,<br />
Curt is recognised<br />
as a leader in this<br />
field. He advises<br />
pub, club, nightclub,<br />
restaurant, resort and<br />
accommodation venue<br />
owners and operators.<br />
JOHN ROZENTALS<br />
Wine Writer<br />
John Rozentals is a<br />
freelance writer who<br />
has penned travel, food<br />
and wine articles <strong>for</strong><br />
a range of Australian<br />
newspapers and<br />
<strong>web</strong>sites including our<br />
very own <strong>QHA</strong> Review.<br />
<strong>QHA</strong> REVIEW | 5
NEWS<br />
SANDSTONE POINT GOES GLAMPING<br />
<strong>QHA</strong> REVIEW | 6<br />
The Comiskey Group’s Sandstone Point Hotel has<br />
been a runaway success since opening a few years<br />
ago. Its vast, waters-edge setting stretching 300m to<br />
the foot of the bridge to Bribie Island has enabled it to<br />
do everything on a grand scale.<br />
Spectacular views and spacious bars, bistro and<br />
alfresco dining decks all set above a sprawling grassed<br />
area - that just happens to double as one of the<br />
greatest outdoor live music venues in Australia - have<br />
combined to give the hotel something of a cult status.<br />
Throw in a fresh oyster outlet by a jetty and a petting<br />
zoo <strong>for</strong> the kids and you’ve got an offering that far<br />
surpasses what most of us associate with a hotel …<br />
almost.<br />
In response to an all-too-common question from a<br />
throng of adoring patrons, “so can we stay?”, staff<br />
have un<strong>for</strong>tunately only been able to point them across<br />
the bridge in one direction or a long way down the<br />
road in the other.<br />
But all that’s about to change with the creation of a<br />
“glamping resort” out back. Partnering up with BIG4<br />
Holiday Parks, the Comiskey Group plans to have a<br />
camping and caravan resort open on 9ha of adjacent<br />
waterfront land by September.<br />
Rob says the plan is not just to give hotel patrons<br />
and concert guests a place to stay, but cater <strong>for</strong> the<br />
broader tourist market in the Morton Bay area.<br />
‘You have to suit the resort to the market you are<br />
aiming <strong>for</strong> and here it is more of a holiday and family<br />
market.”<br />
The multimillion dollar Sandstone Point Holiday Resort<br />
will include 45 two- and three-bedroom villas, a dozen<br />
glamping tents, 150 powered sites, a water park<br />
with separate adults’ and children’s pools, a gym,<br />
basketball and tennis courts and walking tracks.<br />
“We plan on taking BIG4 to the next level with a resort<br />
unlike any other,” says Rob. “We can’t wait to open our<br />
doors and show everyone just how great the Moreton<br />
Bay Region really is. We are very much looking <strong>for</strong>ward<br />
to the future.”
NEWS<br />
THE LUXURY COLLECTION<br />
Seppelt’s Luxury Collection is the pinnacle of<br />
the brands offering. Nine wines make up this<br />
year’s Collection release and <strong>for</strong> the first time<br />
ever, Seppelt will release its most coveted still<br />
and sparkling wines in unison.<br />
The collection is said to be a hallmark of the<br />
quality and strength of wine styles Seppelt<br />
produce and showcases the terroirs across<br />
the Heathcote, Henty and Grampians regions.<br />
The introduction of The Luxury Collection<br />
provides consumers with clarity around what<br />
are the leading Seppelt wines and when to<br />
expect new vintages each year. The year’s<br />
Luxury Collection includes the flagship 2016 St<br />
Peters Grampians Shiraz and the anticipated<br />
release of the 2018 Drumborg Vineyard Henty<br />
Riesling and the NV Original Sparkling Shiraz,<br />
which is an Australian wine style Seppelt<br />
helped to pioneer.<br />
The Luxury Collection will be released<br />
annually, with the wines included being<br />
vintage dependent. This year’s release is most<br />
notable as it also coincides with the launch of<br />
Seppelt’s reinvigorated branding and updated<br />
packaging.<br />
<strong>QHA</strong> REVIEW | 7
NEWS<br />
BEER FOR<br />
BREAST CANCER<br />
BREAKING THE<br />
CYCLE IN BRISBANE<br />
IF YOU THOUGHT SIPPING ON A BEER WOULD<br />
BE THE LAST THING ON THE MINDS OF WOMEN<br />
FIGHTING BREAST CANCER, THEN...READ ON....<br />
<strong>QHA</strong> REVIEW | 8<br />
Homelessness can affect anyone - but it<br />
disproportionately targets people living with disability or<br />
mental illness, and people who have survived abuse.<br />
The Vinnies CEO Sleepout is a one-night event over<br />
one of the longest and coldest nights of the year.<br />
Hundreds of CEOs, business owners as well as<br />
community and government leaders sleep outdoors<br />
to support the many Australians who are experiencing<br />
homelessness with the aim of breaking the cycle of<br />
poverty <strong>for</strong> good.<br />
For over a decade, supporters of the Vinnies CEO<br />
Sleepout have provided essential support to tens<br />
of thousands of Australians. Last year, the Vinnies<br />
CEO Sleepout raised 5.6 million dollars <strong>for</strong> people<br />
experiencing homelessness.<br />
<strong>QHA</strong> Chief Executive Bernie Hogan will again battle<br />
cold and discom<strong>for</strong>t camping out with a piece of<br />
cardboard at the Power House in Brisbane in support<br />
of the 2018 Vinnies CEO Sleepout. To get behind<br />
Bernie in his aim to raise funds to help Vinnies provide<br />
essential services to the people who need them go to:<br />
www.ceosleepout.org.au/fundraisers/bernie-hogan/<br />
brisbane.<br />
An organisation <strong>for</strong>med by breast cancer survivors,<br />
Mamma Help, have teamed up with a Czech creative<br />
agency to produce a beer specifically <strong>for</strong> those with<br />
breast cancer who are enduring chemotherapy.<br />
Branded Mamma Beer, the alcohol-free ale has a<br />
sweet flavour to appeal to patients whose tastes<br />
might’ve changed during treatment. It’s also brewed<br />
with nutrients, including vitamin B and potassium, to<br />
give patients something nutritious to drink when eating<br />
is hard.<br />
Mamma Beer was showcased at the Prague Beer<br />
Festival and, so far, is distributed to select pharmacies<br />
and oncology hospitals in the Czech Republic or via<br />
the Mamma Help <strong>web</strong>site.
NEWS<br />
ADDRESSING<br />
UNDERAGE DRINKING<br />
The Smashed Project is a global theatre-in-education<br />
program dedicated to breaking the culture of underage<br />
drinking and reducing alcohol-related harm amongst<br />
young people around the world.<br />
Diageo has been a proud sponsor of the program<br />
since its inception in the United Kingdom in 2004<br />
where it has since been endorsed by the UK<br />
Government. It has been delivered in 12 countries (in<br />
2018 it will be delivered in 16) and has directly reached<br />
450,000 young people around the world.<br />
Diageo have continued their support of this initiative<br />
funding the Australian program which launched in<br />
May of this year and will be delivered in over 70<br />
Queensland, New South Wales and Australian Capital<br />
Territory High Schools to some 13,700 students.<br />
Through Diageo’s continued support of the program,<br />
all per<strong>for</strong>mances are completely free <strong>for</strong> all schools.<br />
The Australian program will be delivered by Gibber<br />
Australia with support from the original creators of the<br />
program and lead global delivery partner, Collingwood<br />
Learning.<br />
Gibber Australia is a leading provider of theatre-based,<br />
in-school education programs that connect and<br />
engage with young people, delivering key learning<br />
objectives in a memorable way. Gibber is proud to<br />
note that the Smashed Project per<strong>for</strong>mance team are<br />
a diverse mix of up-and-coming Australian actors.<br />
International programs have shown the Smashed<br />
Project to be effective in providing young people with<br />
greater awareness and understanding of the dangers<br />
and risks of alcohol misuse, the causes of underage<br />
alcohol misuse and how to make the right choices<br />
about alcohol.<br />
Recent studies have shown, 65% of pupils<br />
demonstrated significant awareness of the risks<br />
associated with underage drinking after taking part in<br />
the Smashed Project and that 98% of teachers whose<br />
students had seen a Smashed Project per<strong>for</strong>mance<br />
would have the program back again the next year.<br />
(Evaluation Data, The Smashed Project, UK 2017).<br />
This success led to recent testimonial support from<br />
the Hon Theresa May MP, Prime Minister of United<br />
Kingdom, who said:<br />
‘It’s great to see the students get involved and take<br />
the issues discussed seriously’ Theresa May MP<br />
The Smashed Project is central to Diageo Australia’s<br />
focus on preventative measures that reduce alcoholrelated<br />
harm in at-risk groups, and which further<br />
support a cultural change in how the next generation<br />
treat alcohol. Diageo believes the Smashed Project<br />
will further reduce underage consumption levels in<br />
Australia.<br />
(82% are now either drinking in moderation or<br />
abstaining from alcohol altogether and the age of<br />
initiation has increased from 14.4 years in 1998 to 16.1<br />
years in 2016).<br />
The program in Australia supports Diageo’s global<br />
target of educating five million young people, parents<br />
and teachers about the dangers of underage drinking,<br />
and contributes to the World Health Organisation’s<br />
goal of achieving a 10% reduction in harmful drinking<br />
by 2025. There is no reference whatsoever to Diageo<br />
or its brands in the program.<br />
<strong>QHA</strong> REVIEW | 9
NEWS<br />
PUBS FOR PUPS<br />
“A True Inspiration <strong>for</strong> Autistic Children” Fundraiser<br />
Luncheon was recently held at the iconic Paddo<br />
Tavern where an amazing $95,650 was raised.<br />
Organised with the generosity and amazing fundraising<br />
skills of IGT State Manager, Craig Harley, this<br />
Queensland hospitality industry event has grown<br />
exponentially. Now in its 6th year the lunch it has<br />
become an annual must attend event.<br />
This year a record 380 attendees filled The Paddington<br />
Tavern to enjoy a seafood lunch and listen to an<br />
inspirational keynote speaker Michael Crossland, with<br />
the event hosted by Donna Lynch & Billy J Smith.<br />
An amazing lunch and afternoon was had with all<br />
proceeds from the lunch and the auction going directly<br />
to assist raising and training assistance dogs <strong>for</strong><br />
special needs children.<br />
www.smartpups.org.au<br />
Wally Fullerton-Smith (QLD State of Origin Legend)<br />
presenting Smart Pup “Gordie’ to autistic boy Kaid<br />
<strong>QHA</strong> REVIEW | 10<br />
Damon Jackson with the very generous <strong>QHA</strong> Sponsors<br />
after being presented with Smart Pup “Billy”<br />
Key note speaker, Michael Crossland.
NEWS<br />
HOP TO IT<br />
AN IPA FAMED TO CONTAIN 43 VARIETIES OF HOPS<br />
AND 65 VARIOUS MALTS, THAT IS REPORTEDLY THE<br />
BIGGEST SELLING IPA IN THE US, WILL BE COMING<br />
TO AUSTRALIA DIRECT FROM ITS BREWERY IN<br />
PETALUMA, CALIFORNIA THANKS TO DRINKWORKS.<br />
The Lagunitas IPA is still brewed to the original recipe<br />
concocted by <strong>Mag</strong>ee in 1993 and will now <strong>for</strong>m part of<br />
Drinkworks portfolio of international beers.<br />
General Manager of Drinkworks, Andrew Campbell,<br />
recently said: “We’re proud to be able to continue our<br />
journey of inspiring Aussies to explore and enjoy the<br />
world of beer. Lagunitas bolsters our already strong<br />
international craft range and adds something new and<br />
different <strong>for</strong> our customers and craft beer lovers alike.”<br />
Lagunitas IPA will be marketed and distributed by<br />
Drinkworks in 58-litre kegs only.<br />
GOONDIWINDI NERDS UNITE<br />
YES, THERE IS A SPECIAL CLUB IN GOONDIWINDI<br />
FOR UKULELE PLAYERS IN PARTICULAR<br />
ENTITLED THE GOONDIWINDI UKULELE NERDS.<br />
IT IS BASICALLY A CLUB THAT BRINGS TOGETHER<br />
PEOPLE FOR A BEER, A FEW LAUGHS AND A<br />
LITTLE STRUMMING OF THE STRINGS.<br />
<strong>QHA</strong> REVIEW | 12<br />
The club holds free lessons every <strong>for</strong>tnight at the<br />
Victoria Hotel. 12 founding members assembled<br />
<strong>for</strong> the first meeting, some of which had never<br />
picked up a ukulele be<strong>for</strong>e – but they were soon<br />
hooked.<br />
Started by Kath Webb, a kindergarten teacher,<br />
who picked up a Ukelele and taught herself to<br />
play, she was soon joined by Adam Pateman and<br />
a Ukelele Nerds Facebook profile ensued followed<br />
by get togethers at the pub. The rest as they say is<br />
history.<br />
Meetings are from 7-8.30pm at the Emu Bar of the<br />
Victoria Hotel thanks to the generosity of Michelle<br />
and John Klein. The next sessions are on <strong>June</strong> 28,<br />
July 12 and July 26.
NEWS<br />
Tingalpa Hotel<br />
RYE FIGHTER DOUBLE<br />
IPA RELEASE<br />
07 3252 8899<br />
info@brandandslater.com.au<br />
www.brandandslater.com.au<br />
MOUNTAIN GOAT CONTINUOUSLY BRING OUT NEW<br />
BREWS EVERY FEW MONTHS ASIDE FROM THEIR<br />
CORE RANGE TO KEEP THEIR FAITHFUL HAPPY.<br />
THESE SPECIAL BREWS ARE MARKED AS THEIR<br />
‘RARE BREED’ COLLECTION.<br />
- CALENDAR JUNE/JULY 2018<br />
Responsible management of licensed venues (RMLV)<br />
The latest in this Rare Breed bloodline is a 7.8 per<br />
cent ABV Rye-Infused Double IPA called Rye Fighter.<br />
Featuring the character Ryu from the popular 1990s<br />
arcade game Street Fighter, the beer lives up to<br />
its name - Ryu means ‘plentiful and abundant’.<br />
The new brew uses Simcoe Lupulin and Ekuanot<br />
Lupulin in addition to Amarillo and Calypso pellets<br />
which results in a beer with a dense hop flavour and<br />
a strong balanced bitterness. The hop intensity is<br />
immediately apparent in the aroma, with pine tropical<br />
and stone fruit notes coming to the front.<br />
Rockhampton 14 <strong>June</strong> Brisbane 20 <strong>June</strong><br />
Sunshine Coast 21 <strong>June</strong> Toowoomba 25 <strong>June</strong><br />
Townsville 3 July Brisbane 4 July<br />
Member Price $395 Non-Members $495.00<br />
GAMING NOMINEE TRAINING (GNT)<br />
Toowoomba<br />
26 <strong>June</strong><br />
Cairns<br />
4 July<br />
Brisbane<br />
5 July<br />
Members/Non-Members $495.00<br />
Book courses @ www.qhashop.org.au or<br />
training@qha.org.au or phone 07 3221 6999
NEWS<br />
WOMEN IN HOTELS CELEBRATE<br />
<strong>QHA</strong> REVIEW | 14<br />
With thanks to major sponsors ALM and<br />
Intrust Super, the annual Women in Hotels<br />
Luncheon was kicked off in style with more<br />
than 220 attendees enjoying the hospitality<br />
of Cloudland. Guests enjoyed a delicious<br />
two-course lunch and a special dessert bar<br />
courtesy of Priestley’s Gourmet Delights<br />
and PFD Food Services, with premium<br />
beverages courtesy of <strong>QHA</strong>’s valued<br />
partners; Lion, Carlton & United Breweries,<br />
Diageo, Coca-Cola Amatil, Treasury Wine<br />
Estates, Yalumba, Accolade and Sirromet.<br />
An enthusiastic presentation by The<br />
Champagne Dame and a group rendition of<br />
Hey Jude with the girls from Pub Choir, set<br />
the perfect tone <strong>for</strong> an afternoon spent on<br />
the dancefloor.
NEWS<br />
WEDNESDAY<br />
JULY 2018<br />
DOOMBEN RACECOURSE<br />
CHAMPIONS BAR<br />
A unique networking opportunity with a full day<br />
of quality racing, an all-day grazing menu, an<br />
oyster shucking station, premium beverages,<br />
onsite betting facilities, expert commentary,<br />
lucky door prizes and entertainment.<br />
11AM <strong>QHA</strong> Members Forum<br />
TICKETS $150 | Doors open at 12pm<br />
Tickets available online www.qha.org.au/events<br />
or email rsvp@qha.org.au <strong>for</strong> an invoice.<br />
Any enquiries, please call 07 3221 6999.<br />
Ticket sales close strictly Tuesday 17 July<br />
In partnership with
NEWS<br />
MUSTANG PROMO PUTS KENO INTO TOP GEAR<br />
GET READY FOR KENO’S FASTEST MOVING PROMOTION YET! DURING JUNE, QUEENSLAND HOTEL<br />
CUSTOMERS CAN BE IN THE RUNNING TO WIN A FORD MUSTANG GT FASTBACK IF THEY PLAY<br />
AND WIN ANY KENO JACKPOT – AND YOU COULD ZOOM INTO A $50 EFTPOS CARD!<br />
All Keno Jackpot winners between Friday 1 <strong>June</strong> to<br />
Saturday 30 <strong>June</strong> will go in the draw. To enter, they<br />
just need to play 7, 8, 9, or 10 numbers and win the<br />
jackpot.<br />
Plus, to thank venues <strong>for</strong> co-driving the promotion,<br />
Keno is giving away $15,000 in eftpos gift cards. The<br />
first 300 venues nationally to register will be able to<br />
make a victory lap with a $50 eftpos gift card.<br />
To win your gift card, simply follow these three<br />
steps:<br />
1. Update your venue’s ‘My Profile’ contact details on<br />
the KCL <strong>web</strong>site<br />
2. Download the ‘Win a Mustang’ promotion digital<br />
marketing assets from the Keno Toolkit<br />
3. Submit one (1) photo via the KCL photo upload<br />
tool of the promotion material being utilised by your<br />
venues, such as ‘Nightlife’ artwork displayed on<br />
digital screen(s), Facebook post, Newsletter feature<br />
(print or digital), or <strong>web</strong> banner on your venue’s<br />
<strong>web</strong>site<br />
To participate, visit kenochampionsleague.com.au<br />
from 1 <strong>June</strong> and click on the ‘Incentives’ tab.<br />
<strong>QHA</strong> REVIEW | 16
NEWS<br />
4TH ANNUAL HOTEL MARKET AND ECONOMIC OUTLOOK<br />
THE ACCOMMODATION DIVISION OF <strong>QHA</strong> INVITES YOU TO THE 4TH ANNUAL HOTEL MARKET<br />
AND ECONOMIC OUTLOOK ½ DAY EVENT<br />
Providing attendees with an insight into market trends<br />
that will assist in preparing economic <strong>for</strong>ecasts and<br />
facilitate strategic planning, this must-attend event is of<br />
paramount importance to your hotel’s future financial<br />
prosperity.<br />
You will receive the latest market intelligence, analysis<br />
and per<strong>for</strong>mance outlook, discuss interest rates<br />
and the Australian dollar <strong>for</strong>ecasts together with the<br />
broader global and domestic economics with an<br />
emphasis on SE Queensland.<br />
Event presenters include: Jo Horton Senior<br />
Economist St George Bank, Paul Hammond Business<br />
Development Manager Pacific STR, Adrian Archer<br />
Director Valuation & Advisory Hotels Savills Australia,<br />
Andrew Hiebl Chief Executive Officer of Association<br />
of Australian Convention Bureaux Inc (AACB) and a<br />
panel discussion including Bond University graduates<br />
focussing on labour market issues and how to attract<br />
and retain good staff with Brett Kapernick Deputy CEO<br />
of QTIC updating the audience on Star Ratings.<br />
WHO SHOULD ATTEND?<br />
General Manager, Director of Sales and Marketing/<br />
Sales/Business Development Managers, Rooms<br />
Division/Front Office Managers, Revenue/Yield<br />
Managers and Hotel Executives.<br />
WHEN<br />
Monday 23 July 2018 at 12:30pm<br />
WHERE<br />
Emporium South Bank, Grey Street South Brisbane<br />
TICKETS<br />
• $150 inc. GST per person,<br />
• $350 inc. GST per hotel (<strong>QHA</strong> members) includes<br />
4 attendees in total<br />
• $500 inc. GST per person per hotel (Non <strong>QHA</strong><br />
members) includes 4 attendees in total<br />
To register go to www.qhashop.org.au<br />
<strong>QHA</strong> REVIEW | 17
GAMING Nick Bainbrigge<br />
NEWS<br />
TOP RANKING<br />
CONTINUES<br />
<strong>QHA</strong> REVIEW | 18<br />
As we reach the half way point of 2018, it’s<br />
pleasing to see such strong per<strong>for</strong>mance<br />
from Aristocrat content in the Queensland<br />
market. Over the past 6 months we have<br />
seen the launch of the Helix XT cabinet in<br />
Queensland hotels and the release of new<br />
titles including 5 Dragons Empire and<br />
Gold Stacks. We are more committed<br />
than ever to deliver a robust portfolio of high<br />
per<strong>for</strong>ming, quality games and hardware<br />
<strong>for</strong> our customers. So keep an eye out <strong>for</strong><br />
upcoming releases landing in the Queensland<br />
market over the next 6 months.<br />
Aristocrat titles continue to appear at the<br />
top of Queensland hotel ranking reports,<br />
highlighting the longevity of our latest games.<br />
The release of 5 Dragons Empire on the<br />
Helix XT cabinet has been well received<br />
in Queensland with 150x floor per<strong>for</strong>mance.<br />
5 Dragons Empire provides a point of<br />
difference <strong>for</strong> your gaming floor with five<br />
games to choose from, including brand new<br />
5 Dragons Rapid and 5 Dragons High<br />
Limits. Entertain a variety of players with<br />
a wide spread of denomination options and<br />
games to suit new and existing 5 Dragons<br />
players.<br />
Dragon Link continues to excel in the<br />
Queensland market with six themes now<br />
under the Dragon Link family, and more<br />
in the pipeline The latest additions, Spring<br />
Festival and Peacock Princess are<br />
breathing fire into Queensland venues with<br />
a combined floor average per<strong>for</strong>mance of<br />
240%.<br />
We are more driven than ever to deliver<br />
strong per<strong>for</strong>ming content solutions across<br />
all categories within Queensland hotels,<br />
whilst maintaining strong per<strong>for</strong>mance across<br />
our existing fleet. We wanted to take this<br />
opportunity to thank you all <strong>for</strong> your support<br />
over the first half of the year and can’t wait to<br />
show you what’s coming next.<br />
SHIVER ME TIMBERS<br />
If ever there was a time <strong>for</strong> publicans to get behind the<br />
green movement, this is it. Japanese scientists have<br />
an invented a means to produce booze from trees.<br />
Researchers from Japan’s Forestry and Forest<br />
Products Research Institute have been testing the<br />
method of producing drinkable alcohol since <strong>June</strong><br />
2009.<br />
The drink is made by pulverising wood into a creamy<br />
paste and then adding yeast and an enzyme to start<br />
the fermentation process. By avoiding the use of<br />
heat in the process, researchers say they are able to<br />
preserve the specific flavour of each tree’s wood, and<br />
have already produced variants from trees including<br />
cherry, cedar and birch.<br />
Both brewed and distilled versions of drinks have been<br />
made, with 4kg of cedar wood giving them 3.8 litres<br />
of booze with an alcohol content of 15% - similar to<br />
the rice-wine sake. The distilled version has proven<br />
the most popular with researchers to date. The timber<br />
tipple is set to hit the shelves within three years.
LATEST & GREATEST<br />
CREATIVE JUICES<br />
THE BREWING INDUSTRY IS GOING THROUGH A PERIOD OF RAPID TRANSFORMATION, FROM NEW MARKET<br />
ENTRANTS TO INNOVATIVE BREWING TECHNIQUES, INGREDIENTS AND PACKAGING, THERE IS SEEMINGLY NO END<br />
TO THE WONDEROUS INVENTIONS BEING INTRODUCED. IN THIS EDITION WE MARVEL AT THREE NEW APPROACHES<br />
TO ENJOYING OUR BELOVED AMBER NECTAR.<br />
<strong>QHA</strong> REVIEW | 20<br />
BURPLESS<br />
In what’s been touted as the world’s first space beer, Aussie micro-brewery 4 Pines Brewing Company has got on<br />
board with a compatriot astronautic firm to produce a burp-proof bevvy with a flavour that cuts through the tastekilling<br />
effects of zero-gravity. One of the biggest gripes of astronauts, aside from dictums about drinking on the job,<br />
is that without gravity stomach-air doesn’t sit conveniently on the top so burps erupt as liquid. And whatever liquid<br />
they do consume is flavourless because in an anti-gravity environment internal fluid sits around the face with a similar<br />
affect on taste buds as a head cold. However, this new astronautic brew, Vostok Space Beer, is <strong>for</strong>mulated to reduce<br />
gastro-gas emissions and holds a flavour that would knock the socks off any earth-dweller. To cap it all off, it comes<br />
in a shmick space-tech bottle with a special insert that uses surface tension to wick the beer from the bottom of the<br />
bottle to the mouthpiece so the drinker can sip normally. 4 Pines is hoping the product will give them the jump when<br />
space tourism begins to party.
LATEST & GREATEST<br />
WONDERWALL<br />
Photo Credit- Pour My Beer<br />
The impact of the craft beer craze permeates<br />
just about every element of how beer is sold and<br />
consumed. With craft connoisseurs regularly<br />
sampling multiple brews in one sitting, selfserve<br />
“beer walls” offering up to 30 beers are<br />
becoming the norm in American casual dining<br />
establishments. As you’d expect, the keg-to-tap<br />
component of the system works pretty much like<br />
an about-face bar. The cool part is the POS tech.<br />
One of the more popular set-ups allows guests to<br />
charge up RFID cards while an iPad on each table<br />
then track bevvies dispensed and displays the<br />
customer’s account balance in real-time as he or<br />
she pours from the tap. The iPads can also display<br />
in<strong>for</strong>mation about the beer, the venue and offers<br />
limited internet access. Pour My Beer has recently<br />
introduced this technology to Australia and is<br />
hoping to work with <strong>QHA</strong> members who are keen<br />
to address patrons queuing <strong>for</strong> drinks.<br />
SORCEROUS BREW<br />
The philosophy of open-source draws together<br />
people with a common interest over the Internet<br />
to pool expertise and create great things that<br />
everybody (and nobody) owns. Across the cyber<br />
realm it’s been applied to the development of<br />
amazing software, apps, design concepts … and<br />
now beer. Open-source gurus Mozilla recently<br />
teamed up with a brewery in Oregon to craft a beer<br />
via an online survey that sought in<strong>for</strong>med opinion<br />
of style, hops and any special extras respondents<br />
though might go down a treat. The resulting data<br />
was then put through some computational wizardry<br />
to produce a recipe. The process might seem like<br />
the ideal <strong>for</strong>mula <strong>for</strong> a characterless mish-mash<br />
of everything, but the final product, OpenSourcery<br />
Tropical IPA, is apparently highly drinkable - if<br />
American beers with citrus notes are your thing.<br />
Its creators say the best part about open-source<br />
development is that it can be called-on again in the<br />
spirit of improving and refining. So look <strong>for</strong> product<br />
upgrades of OpenSourcery 2.0, 3.0, 4.0 etc.<br />
<strong>QHA</strong> REVIEW | 21
FEATURE
FEATURE<br />
TINGALPA TRANSFORMATION<br />
IN THE POPULAR 1980S FILM PRETTY WOMAN,<br />
RICHARD GERE PLAYED BUSINESS TYCOON<br />
EDWARD LEWIS WHO WAS RUTHLESS IN HIS<br />
BUSINESS DEALINGS, MAKING A LIVING<br />
FROM BUYING UP STRUGGLING COMPANIES.<br />
Unlike Edward who sold off those failing companies<br />
piece by piece, the Hakfoort Group which purchased<br />
the Tingalpa Hotel in Brisbane in late 2015, prefers to<br />
turn companies around to become a success in their<br />
own right. So when the dilapidated hotel located in<br />
Brisbane’s eastern suburbs came up <strong>for</strong> sale, Hakfoort<br />
Group CEO, Albert Hakfoort saw both opportunity and<br />
potential to grow what had been a failing business.<br />
When the company purchased the hotel, it was close<br />
to receivership and quite run down.
FEATURE<br />
“BUT THAT’S NOT WHY WE PURCHASED THE PLACE, WE PURCHASED IT BECAUSE IT WAS A GOOD OPPORTUNITY,<br />
WE SAW IT AS A GOOD ADDITION TO OUR GROUP, IT HAD A LOT OF UNTAPPED POTENTIAL,” ALBERT SAID.<br />
<strong>QHA</strong> REVIEW | 24<br />
“It was failing managerially and was heading towards<br />
administration and ultimately receivership,” Albert said.<br />
“It was badly run down from both an operational point<br />
of view and quite physically as well. No bandaids had<br />
been applied and no work had been done to the place<br />
and it was in desperate need of capital input.<br />
“But that’s not why we purchased the place, we<br />
purchased it because it was a good opportunity, we<br />
saw it as a good addition to our group, it had a lot of<br />
untapped potential,” Albert said.<br />
In addition to the rundown appearance of the hotel,<br />
Albert said it had an identity crisis because it was<br />
trying to appeal to several demographics.<br />
“The Tingalpa Hotel had evolved into this hotel that<br />
had a fantastic kids play area out the back and quite<br />
an average food business, then at the front of the hotel<br />
there was a public bar that was dominated by the<br />
TAB, so you had all these blue collar, high-vis wearing<br />
blokes that would hang out in essentially what was<br />
one-third of the hotel.<br />
“So you had this food business out the back that<br />
would attract families, and the TAB out the front and<br />
the two were <strong>for</strong>ced to cross over into each other so<br />
there was this real crisis between which market it was<br />
trying to win,” explained Albert.<br />
In order to alleviate the confusion <strong>for</strong> patrons, quite a<br />
bold decision was made and the hotel removed the<br />
TAB facility altogether and focused primarily on the<br />
both family/dining and corporate markets.<br />
“We still offer the Sky feeds, so people can come<br />
in and still watch the races, they just don’t get the<br />
odds, however we offer high-speed wifi access to our<br />
customers, we don’t charge them <strong>for</strong> it, but they can<br />
come in and use our wifi service to access their own<br />
betting accounts and watch the races all day and all<br />
night. And that has really changed the demographic of<br />
our normal punters to a younger crowd,” said Albert.<br />
In order to rectify all that was going wrong with<br />
the hotel, a refurbishment was required and so the<br />
Hakfoort Group called in hospitality architects and<br />
interior designers, Brand + Slater Architects <strong>for</strong> the<br />
design; and Unita <strong>for</strong> the construction work that<br />
trans<strong>for</strong>med and ultimately unlocked Tingalpa Hotel’s<br />
full potential.<br />
Luis Nheu was one of the partners from Brand + Slater<br />
Architects who took the brief and worked on the initial<br />
design direction <strong>for</strong> the refurbishment.<br />
“Prior to the refurbishment, the Tingalpa Hotel was<br />
probably unloved and it lacked a bit of soul, it was very<br />
industrial with a lot of hard surfaces such as concrete<br />
floors, steel beams and it was very hard edged and<br />
very masculine. It lacked atmosphere both day and<br />
night, so our goal was mainly to provide the layering<br />
of the structure itself so not doing anything major with<br />
the refurbishment but mainly a layering and refreshing<br />
exercise to bring it up to the current times,” Luis said.
FEATURE<br />
<strong>QHA</strong> REVIEW | 25
FEATURE<br />
<strong>QHA</strong> REVIEW | 26<br />
“The brief was to soften it up, to make it family friendly,<br />
to create the lounge into a more com<strong>for</strong>table lounge<br />
<strong>for</strong> night and day use and to really target the female<br />
audience as well because it was very masculine be<strong>for</strong>e<br />
with a sports bar and TAB.<br />
“It had to be functional <strong>for</strong> both day and night and to<br />
get the best usage out of the hotel because they do<br />
a really good food trade there, the atmosphere had to<br />
complement the food that was being served while not<br />
being targeted to a certain age group. So it had to be<br />
a design to appeal to a very wide audience,” Luis said.<br />
Prior to the refurbishment, Luis said the hotel lacked<br />
texture and warmth, so texture was added by way of<br />
timber cladding while timber and colour were used to<br />
soften and warm the space.<br />
“We divided the bistro into more zones as well by way<br />
of booth seating and lighting, and then elevating the<br />
middle part to become more of an area that people<br />
can book out <strong>for</strong> groups, <strong>for</strong> more private dining, so<br />
they feel like they’re part of the venue but they still<br />
have their own space,” Luis said.<br />
“The linear booths were there from the existing fitout<br />
but they were not private enough, so basically when<br />
you’re at the venue you felt very exposed because<br />
“WE DIVIDED THE BISTRO INTO MORE ZONES AS<br />
WELL BY WAY OF BOOTH SEATING AND LIGHTING,<br />
AND THEN ELEVATING THE MIDDLE PART TO BECOME<br />
MORE OF AN AREA THAT PEOPLE CAN BOOK OUT<br />
FOR GROUPS, FOR MORE PRIVATE DINING, SO THEY<br />
FEEL LIKE THEY’RE PART OF THE VENUE BUT THEY<br />
STILL HAVE THEIR OWN SPACE,” LUIS SAID.
FEATURE<br />
<strong>QHA</strong> REVIEW | 27
FEATURE<br />
<strong>QHA</strong> REVIEW | 28<br />
people would walk behind you as a thoroughfare, so<br />
we gave it a screening/shelving system to really create<br />
a zone within the zone, so that patrons could feel<br />
com<strong>for</strong>table to have dinner there and stay as long as<br />
they needed to.<br />
“High ceilings are really good <strong>for</strong> us to work<br />
with because it gives ultimate flexibility <strong>for</strong> future<br />
refurbishments, but sometimes with the wrong colour<br />
it can be very cavernous, so we darkened the ceiling<br />
to make it disappear, brought down the big feature<br />
lights over the booths that you can see with the twine<br />
and the ropes and that’s really helped to zone and<br />
create a sense of intimacy within the space,” Luis said.<br />
Another essential part of the refurbishment was the<br />
drive-through bottle shop which was converted into a<br />
function area.<br />
“The hotel we purchased had a drive-through bottle<br />
shop, but we decided to get rid it because it wasn’t<br />
profitable, and in doing that it left us with a very large<br />
space within the front of the hotel, and as we like<br />
functions we thought we would remove it and make<br />
another function area.<br />
“THE HOTEL WE PURCHASED HAD A DRIVE-<br />
THROUGH BOTTLE SHOP, BUT WE DECIDED TO GET<br />
RID IT BECAUSE IT WASN’T PROFITABLE, AND IN<br />
DOING THAT IT LEFT US WITH A VERY LARGE SPACE<br />
WITHIN THE FRONT OF THE HOTEL”
“The function rooms were refurbished completely<br />
from top to bottom, they look very corporate and<br />
they really suit the environment <strong>for</strong> where we are<br />
and the type of functions we’re trying to attract.<br />
We’re not trying to attract weddings, we’re not<br />
that type of venue, but our rooms offer a good<br />
corporate meeting space, or a space to hold an<br />
18th or 21st birthdays very well,” Albert said.<br />
For the family market, he said the children’s<br />
playground area had been completely replaced<br />
with new equipment <strong>for</strong> a safer experience<br />
while the feel and furniture of the hotel has been<br />
trans<strong>for</strong>med into an inviting space <strong>for</strong> everyone to<br />
enjoy.<br />
Happy with the end result of the refurbishment<br />
project, Albert has witnessed the Tingalpa Hotel<br />
turn from rags to riches.<br />
“It’s absolutely been a success, we’ve been<br />
incrementally growing the hotel since the day we<br />
purchased it - just from doing the little things<br />
correctly.”
INDUSTRY ENGAGEMENT<br />
with Damian Steele<br />
QUEENSLAND HOUSEHOLD GAMBLING SURVEY<br />
THE QUEENSLAND GOVERNMENT HAS RELEASED THE QUEENSLAND HOUSEHOLD GAMBLING SURVEY FOR<br />
THE PERIOD 2016-17. THIS IS THE SIXTH REPORT OF ITS KIND IN A SERIES THAT COMMENCED IN 2001.<br />
<strong>QHA</strong> REVIEW | 30<br />
The survey collected in<strong>for</strong>mation on gambling activity<br />
and related issues in the Queensland adult population.<br />
This in<strong>for</strong>mation can assist a range of stakeholders<br />
in better understanding the Queensland gambling<br />
environment. In particular, the survey provides an<br />
opportunity to gauge the prevalence of problematic<br />
or potentially problematic gambling behaviour in the<br />
Queensland adult population.<br />
The 2016-17 Survey was conducted by the<br />
Queensland Government Statistician’s Office which<br />
undertook 15,000 computer assisted telephone<br />
interviews from a dual frame (both landline and mobile)<br />
sample.The questionnaire covered a wide range of<br />
gambling activities and behaviours. The problem<br />
gambling screening tool used in the survey was the<br />
Canadian Problem Gambling Index (CPGI). This is<br />
a series of questions that is scored to identify the<br />
gambling group of each respondent:<br />
non-gambling<br />
recreational<br />
low risk<br />
moderate risk or<br />
problem gambling.<br />
In addition to the problem gambling screening tool, all<br />
respondents were asked basic demographic questions<br />
and the gambling activities they had participated in<br />
during the past 12 months.The Survey canvassed:<br />
gambling participation<br />
gambling prevalence<br />
gambling behaviours<br />
problem gambling behaviours and their correlates<br />
help Seeking and Help Service awareness<br />
a demographic profile of at risk and problem<br />
gamblers; and<br />
an analysis of gambling by region.<br />
GAMBLING PARTICIPATION<br />
The study cautions against the comparison of results<br />
with previous surveys noting that there have been<br />
some differences in the methodologies employed.<br />
Nonetheless it does present participation rates across<br />
varying gambling <strong>for</strong>ms over time in Queensland<br />
with continued decreases seen in lottery and EGM<br />
participation. The only gambling <strong>for</strong>m showing<br />
continued increase (year on year) has been betting on<br />
sporting events.<br />
QUEENSLAND GAMBLING PARTICIPATION<br />
RATES 2001 TO 2016-17<br />
70.7%<br />
2001<br />
N/A<br />
2001<br />
33.6%<br />
2001<br />
67.3% 62.3% 59.7% 58.8%<br />
2003-04<br />
26.8% 24.8% 23.6% 21.3%<br />
2003-04<br />
32.3% 29.8%<br />
30.7% 29.6%<br />
2003-04<br />
2006-07<br />
2006-07<br />
ART UNION TICKETS<br />
2006-07<br />
2008-09<br />
LOTTERY PRODUCTS<br />
2008-09<br />
2008-09<br />
GAMING MACHINES<br />
2011-12<br />
2011-12<br />
2011-12<br />
54.9%<br />
2016-17<br />
25.1%<br />
2016-17<br />
24.7%<br />
2016-17
Damian Steele INDUSTRY ENGAGEMENT<br />
16.9%<br />
2001<br />
16.4% 15.5%<br />
19.4% 18.8%<br />
2003-04<br />
2006-07<br />
2008-09<br />
2011-12<br />
18.3%<br />
2016-17<br />
N/A<br />
2001<br />
N/A<br />
2003-04<br />
3.3% 3.2% 3.1%<br />
2006-07<br />
2008-09<br />
2011-12<br />
2.2%<br />
2016-17<br />
HORSE/HARNESS/DOG RACES<br />
PRIVATE CARD GAMES (E.G. POKER)<br />
18.2%<br />
16.5% 15.6% 15.4%<br />
16.4%<br />
15.2%<br />
GAMBLING PREVALENCE<br />
2001<br />
3.4%<br />
2001<br />
2003-04<br />
4.4%<br />
2003-04<br />
2006-07<br />
2008-09<br />
2011-12<br />
KENO<br />
4.6% 4.6%<br />
5.1%<br />
2006-07<br />
2008-09<br />
2011-12<br />
2016-17<br />
6.9%<br />
2016-17<br />
The prevalence of problem gambling in the<br />
Queensland population <strong>for</strong> this survey was comparable<br />
to that from recent surveys (0.47% in 2006-07, 0.37%<br />
in 2008-09 and 0.48% in 2011-12).The authors note<br />
that while there may appear to have been a slight<br />
decline from 2001 to 2008-09 this change was not<br />
statistically significant. Essentially, problem gambling<br />
rates have remained relatively static.<br />
PREVALENCE OF GAMBLING AND PROBLEM<br />
GAMBLING IN QUEENSLAND 2016-17<br />
61.4%<br />
6.2%<br />
2001<br />
SPORTS BETTING<br />
5.6% 5.0% 5.1%<br />
2003-04<br />
2006-07<br />
2008-09<br />
6.2%<br />
2011-12<br />
5.6%<br />
2016-17<br />
NON-GAMBLER<br />
29.2%<br />
RECREATIONAL GAMBLER<br />
LOW RISK GAMBLER<br />
6.4%<br />
MODERATE RISK GAMBLER<br />
2.5%<br />
PROBLEM GAMBLER<br />
0.51%<br />
CASINO TABLE GAMES<br />
GAMBLER TYPE<br />
4.2%<br />
2001<br />
3.5% 3.4%<br />
2.9% 2.9%<br />
2003-04<br />
2006-07<br />
2008-09<br />
2011-12<br />
BINGO<br />
3.2%<br />
2016-17<br />
The prevalence of each of the gambling groups was<br />
very similar across Queensland. The survey results<br />
indicate that no Queensland regions had measurably<br />
higher or lower rates of problem gambling than<br />
Queensland as a whole.<br />
The full study which holds a great deal of detail is<br />
available at: http://www.justice.qld.gov.au/corporate/<br />
business-areas/liquor-gaming/gaming/research.<br />
<strong>QHA</strong> REVIEW | 31
TRAINING AND SAFETY<br />
with Ross Tims<br />
MANUAL HANDLING IN<br />
THE BOTTLESHOP<br />
Worker’s compensation statistics in Queensland<br />
confirm that around 50% of all injuries that occur<br />
in the hotel industry are related to manual handling<br />
type activities (called ‘hazardous manual tasks’ by<br />
the regulator). That is, where there is a manual labour<br />
component involved in the work that requires a person<br />
to lift, lower, push, pull, carry or otherwise move stock<br />
or equipment or other things.<br />
Obviously that’s something that occurs in bottleshops<br />
all the time, principally by moving stock from A to<br />
B either on or after delivery, or onto or off pallets or<br />
shelves. A natural consequence of this type of activity<br />
is an exposure to the risk of a certain type of injury.<br />
This is called a musculoskeletal injury – mainly sprains<br />
and strains to muscles, ligaments or tendons, or<br />
damage to discs (back), nerves, joints and bones.<br />
This type of injury can occur in one sudden movement<br />
caused by strenuous activity or conversely, gradual<br />
wear and tear doing the same repetitive manual work<br />
over time, often called Repetitive Strain Injury.<br />
So, how do we eliminate or reduce the risk of staff<br />
injuries in these circumstances? Our employer<br />
obligation under Queensland WHS laws says we<br />
must “manage risks to health and safety relating to a<br />
musculoskeletal disorder associated with a hazardous<br />
manual task”. We need to identify what the manual<br />
task risks are in the bottleshop – obviously lifting or<br />
moving mainly packaged liquor.<br />
Generic control measures to minimise injury could be<br />
(each workplace is different):<br />
• Lifting or moving retail stock, mainly packaged<br />
liquor.<br />
o reduce multiple handling if possible<br />
o use mechanical aids such as a <strong>for</strong>klift, pallet<br />
jack or trolley<br />
o don’t overload the trolley – ensure the tyres<br />
are properly inflated<br />
o have set procedures <strong>for</strong> specific tasks<br />
o limit the number of cartons a staff member<br />
can carry<br />
o consider if the staff know how to lift properly<br />
and whether training is required?<br />
• Stacking stock on shelves<br />
o use mechanical aids – ladders or steps<br />
(industrial rated)<br />
o the recommended stacking height is<br />
shoulder high<br />
o consider whether this is a two person job?<br />
Eliminating or minimising hazardous manual task risks<br />
in the workplace is mandated in Queensland, and<br />
can be achieved with practical and common sense<br />
solutions.<br />
<strong>QHA</strong> REVIEW | 32<br />
There is an accepted approach used to control health<br />
and safety risks in the workplace. This methodology<br />
starts with the most preferred option – eliminating the<br />
identified risk e.g. removing the need to lift a product<br />
at all. The next preferred option is substituting with a<br />
safer method, or using an engineering solution e.g. a<br />
<strong>for</strong>klift to deliver packaged liquor from delivery truck<br />
to the bottleshop floor. If any of those solutions are<br />
not sufficient, there are administrative controls e.g.<br />
safety procedures or staff training. These can also<br />
complement other controls.
EMPLOYMENT RELATIONS with Wesley Davey<br />
REASONS FOR AN ENTERPRISE AGREEMENT<br />
Collective bargaining at an enterprise level has been<br />
a crucial element of the industrial relations system<br />
since the early 1990’s. Over that time it has taken<br />
various <strong>for</strong>ms and it is difficult to predict what collective<br />
bargaining and workplace agreements will look like in<br />
the future industrial relations landscape.<br />
Currently known as an ‘Enterprise Agreement’,<br />
employers and employees can negotiate terms<br />
and conditions of employment that will replace the<br />
applicable Industrial Award or an existing agreement.<br />
Entering into an Enterprise Agreement can provide<br />
flexible work practices that can deliver benefits to both<br />
employers and employees. They can lead to greater<br />
job satisfaction and help attract and retain skilled and<br />
valuable staff. Flexibility in the workplace may also<br />
improve productivity and efficiency by helping maintain<br />
a motivated work<strong>for</strong>ce with reduced staff turnover and<br />
absenteeism.<br />
The <strong>QHA</strong> provides a full professional service in relation<br />
to Enterprise Agreements that includes drafting,<br />
bargaining, preparation and lodgement of necessary<br />
<strong>for</strong>ms and documents and advocacy be<strong>for</strong>e the Fair<br />
Work Commission regarding approval of the Agreement.<br />
While there are a number of administrative and<br />
legislative requirements in the process, which highlights<br />
the benefits of using the <strong>QHA</strong>, arguably the most<br />
important step in the process is determining whether<br />
the agreement meets the Better Off Overall Test (BOOT),<br />
that is, whether the employee is better off covered<br />
by the Enterprise Agreement than by the applicable<br />
modern award.<br />
The BOOT is an overall assessment weighing up the<br />
terms of the agreement that are of more benefit with<br />
those that are of less benefit. An Enterprise Agreement<br />
will pass the BOOT where the Fair Work Commission is<br />
satisfied that each employee would be better off overall<br />
if the Enterprise Agreement applied.<br />
There are a number of areas where an Enterprise<br />
Agreement made under the current framework can<br />
result in good outcomes <strong>for</strong> Employers and some<br />
examples are outlined opposite.<br />
THE <strong>QHA</strong> PROVIDES A FULL PROFESSIONAL SERVICE<br />
IN RELATION TO ENTERPRISE AGREEMENTS THAT<br />
INCLUDES DRAFTING, BARGAINING, PREPARATION<br />
AND LODGEMENT OF NECESSARY FORMS AND<br />
DOCUMENTS AND ADVOCACY BEFORE THE FAIR<br />
WORK COMMISSION REGARDING APPROVAL OF<br />
THE AGREEMENT.<br />
<strong>QHA</strong> REVIEW | 34
Wesley Davey<br />
EMPLOYMENT RELATIONS<br />
LOADED RATES, FLATTENING<br />
OUT WAGES AND REMOVAL OF<br />
ALLOWANCES<br />
PUBLIC HOLIDAYS<br />
FURTHER ASSISTANCE<br />
An Enterprise agreement can provide<br />
<strong>for</strong> loaded rates that iron out the<br />
difference between weekday and<br />
weekend rates of pay, which means<br />
a higher rate of pay <strong>for</strong> every hour<br />
worked without penalty rates. This<br />
has to be calculated based on likely<br />
or actual rosters to ensure the BOOT<br />
is met however the ability to average<br />
out wages costs over 7 days is often<br />
seen as being advantageous to<br />
employers in managing wage costs.<br />
Other monetary entitlements such as<br />
annual leave loading and allowances<br />
can also be incorporated into a<br />
loaded rate to reduce administrative<br />
requirements <strong>for</strong> employers.<br />
ORDINARY HOURS OF WORK AND<br />
AVERAGING OF HOURS<br />
An Enterprise agreement can<br />
change how hours of work can be<br />
structured in the workplace, whether<br />
that be how hours are structured<br />
on a daily or weekly basis or over<br />
a longer period. For example, an<br />
Enterprise Agreement can provide<br />
<strong>for</strong> the averaging of ordinary hours<br />
over a period longer than the 4<br />
weeks currently allowed <strong>for</strong> in the<br />
Hospitality Industry (General) Award<br />
2010 (HIGA). If hours of work can<br />
fluctuate substantially from week to<br />
week or are very seasonal, the ability<br />
to average ordinary hours over a<br />
longer period, <strong>for</strong> example 13 or 26<br />
weeks, may provide an opportunity<br />
to reduce overall labour costs in the<br />
minimisation of overtime or hiring<br />
additional staff and also provide<br />
the ability to offer more work to<br />
employees at the times that they are<br />
needed and they want to work.<br />
The cost of public holidays is a<br />
significant one <strong>for</strong> employers. An<br />
Enterprise agreement can also<br />
provide an opportunity to alter<br />
payments on public holidays, which<br />
might mean the inclusion of public<br />
holiday penalty rates in a loaded rate<br />
of pay, meaning that the cost of a<br />
public holiday is spread out over the<br />
course of a year. Another option<br />
might be time off in lieu arrangements<br />
instead of payment at public holiday<br />
rates.<br />
MULTI-HIRING<br />
An employer might consider a multi<br />
hire provision whereby an employer<br />
can engage a single employee in<br />
more than one of the three categories<br />
of employment. For instance, a full<br />
time employee can attain extra hours<br />
by working within another department<br />
as a casual during the Christmas<br />
period. This allows an employer to<br />
save valuable time and money by<br />
hiring employees internally to satisfy<br />
seasonal demands.<br />
FLEXIBLE BREAKS<br />
Under an Enterprise Agreement<br />
an employer may want to offer an<br />
employee two 15 minutes breaks<br />
instead of the 30 minute unpaid<br />
break under the HIGA. Taking split<br />
breaks may be more appropriate in a<br />
fast paced workplace were it may be<br />
difficult to cover staff <strong>for</strong> long periods<br />
of time.<br />
Ultimately, an Enterprise Agreements<br />
can provide an opportunity to<br />
develop flexible work arrangements<br />
<strong>for</strong> employers and employees,<br />
whilst at the same time providing<br />
the employer with a competitive<br />
advantage within the work<strong>for</strong>ce.<br />
Financial <strong>QHA</strong> members seeking<br />
more in<strong>for</strong>mation on Enterprise<br />
Agreements or wishing to discuss<br />
a specific matter related to how the<br />
team can assist are encouraged to<br />
contact the Employment Relations<br />
Department <strong>for</strong> a confidential<br />
discussion.<br />
Non <strong>QHA</strong> members can also obtain<br />
advice and assistance from the<br />
team <strong>for</strong> a nominal consultancy fee.<br />
Contact the Employment Relations<br />
Department on telephone 07 3221<br />
6999 or via email er@qha.org.au.<br />
<strong>QHA</strong> REVIEW | 35
INSIGHTS<br />
TRADITIONAL STYLE<br />
JUST ONE WEEK BEFORE JOHN KLEIN AND HIS WIFE<br />
MICHELLE WENT TO CHECK OUT GOONDIWINDI’S<br />
VICTORIA HOTEL AS A POSSIBLE BUSINESS<br />
OPPORTUNITY, A DEMOLITION COMPANY HAD<br />
PROVIDED THE PREVIOUS OWNERS A QUOTE TO<br />
DEMOLISH THE STRUCTURE.<br />
<strong>QHA</strong> REVIEW | 36<br />
Thankfully the Kleins saw the potential on offer and<br />
saved one of the town’s most iconic and historical<br />
buildings. That was 11 years ago and since then, the<br />
hotel has seen a facelift that has paid homage to<br />
its history.<br />
“When we bought the hotel it was closed, it had<br />
suffered all the major upgrades of the 1970s with<br />
suspended ceilings and those other ugly updates from<br />
the 70s lived on, so we pulled that out,”<br />
John explained.<br />
“My wife Michelle Klein is an interior designer and we<br />
did a total refit, we went back to the old style with<br />
beams and cornice work, trying to create a similar<br />
atmosphere inside as to what the exterior<br />
appearance is.”<br />
One of the main aspects of the refurbishment was<br />
to ensure much of the hotel maintained a traditional<br />
theme and atmosphere.<br />
“We have a traditional bar which is the old traditional<br />
style of people sitting around the bar, getting service<br />
from good bar staff and having a friendly hospitable<br />
atmosphere,” he said.<br />
“Nowadays people have gone away from what we<br />
would normally call a traditional bar, which is essentially<br />
when a man finishes work, he comes to a hotel, sits at<br />
a bar and gets served beers.
INSIGHTS<br />
<strong>QHA</strong> REVIEW | 37
INSIGHTS<br />
<strong>QHA</strong> REVIEW | 38<br />
“It’s an atmosphere that you normally only find in the<br />
country where most people know each other, and<br />
there are jokes that go around the bar and include<br />
everyone in the bar, and it’s the atmosphere of a<br />
country hotel,” John said.<br />
“You get your regulars, you get your old guys, you get<br />
your young tradies, it’s a good mix of cultures.”<br />
It’s this atmosphere and old-fashioned service that was<br />
recognised last October at the 2017 <strong>QHA</strong> Awards <strong>for</strong><br />
Excellence where the Victoria Hotel Goondiwindi won<br />
Best Pub-Style Accommodation and Traditional Hotel<br />
Bar.<br />
John explained pub-style accommodation as rooms<br />
without bathrooms or ensuites and he said while it<br />
is not always the chosen type of accommodation<br />
<strong>for</strong> most, he has found that the Victoria Hotel’s<br />
accommodation is hugely popular.<br />
“Pub-style accommodation is typically rooms without<br />
ensuites, that’s generally what that category means,<br />
we had to make a decision when we came to the<br />
hotel about what we were going to do with our<br />
accommodation upstairs. Purely and simply with the<br />
building itself, it is a timber building upstairs and to<br />
try and do the plumbing and all the work needed to<br />
move it into ensuited accommodation, it just wasn’t<br />
the direction that we thought was the right business<br />
decision at the time.<br />
“THERE ARE MORE AND MORE PEOPLE WHO<br />
ARE REALLY ENJOYING IT, AND THE UPSTAIRS<br />
ACCOMMODATION IS VERY COMFORTABLE<br />
AND IT’S DEFINITELY A TRIP BACK IN TIME AS<br />
IT IS TASTEFULLY DECORATED AND RESTORED,”<br />
JOHN SAID.<br />
“There are more and more people who are really<br />
enjoying it, and the upstairs accommodation is very<br />
com<strong>for</strong>table and it’s definitely a trip back in time as it is<br />
tastefully decorated and restored,” John said.<br />
Winning the award has meant a lot to John and<br />
Michelle who said the award system pushed them to<br />
maintain a high standard.<br />
“We’re continuously looking at ourselves and our<br />
hotel as each year goes by and looking to find<br />
improvements, I’m sure winning the awards and<br />
publicity we receive from it is instrumental in the<br />
increase in my business as well,” John said.
INSIGHTS<br />
EVEN FLOW<br />
THE GRAND VIEW HOTEL, LOCATED IN THE<br />
WHITSUNDAYS REGION OF BOWEN, HAS BEEN A<br />
STAPLE HOTEL IN THE AREA SINCE 1864 WHEN IT<br />
WAS FIRST BUILT, BUT TODAY IS A SHOWCASE OF<br />
BOTH RESILIENCE AND PERFECTIONISM.<br />
The McLean family has owned the Grand View Hotel<br />
since 1919 and since then the hotel has endured<br />
one fire and two cyclones, yet the resilient building<br />
continues to prosper.<br />
Custodian of the hotel, Mike McLean, said the latest<br />
renovation to the hotel, which saw the Grand View<br />
Hotel win the 2017 <strong>QHA</strong> Excellence Award <strong>for</strong> Best<br />
Redeveloped Licensed Premises Up to $2M &<br />
Best Outdoor / Non-Enclosed Facility / Hotel of the<br />
Year, was to bring the hotel back to its <strong>for</strong>mer glory<br />
prior to 2000.<br />
“The brief was to move the poker machine room to<br />
its own existence rather than be part of the hotel. We<br />
wanted them to have their own space, and make<br />
them as com<strong>for</strong>table as we could whilst replacing the<br />
gaming room with the dining room and giving that the<br />
view that it deserved which was of the Bowen Harbour.<br />
“And the hotel being the Grand View, we thought we’d<br />
take it back to what it was pre 2000,” Mike said.<br />
“I think it flows better now. In 2000 we did a<br />
renovation where we made the gaming room a focal<br />
point of the hotel when gaming came into Queensland,<br />
but we found it was time to take it back to its original<br />
state with the bar and dining room at the front of the<br />
hotel facing the harbour.”<br />
Part of the award was <strong>for</strong> Best Outdoor/Nonenclosed<br />
Facility and Mike said he had started the<br />
redevelopment of the beer garden area 11 years ago<br />
when the Nicole Kidman and Hugh Jackman film,<br />
Australia was being filmed; a film in which the Grand<br />
View Hotel features heavily.<br />
<strong>QHA</strong> REVIEW | 39
INSIGHTS<br />
After<br />
BEING A PERFECTIONIST, MIKE HAS UNDERTAKEN<br />
SEVERAL RENOVATIONS AT THE GRAND VIEW, AND<br />
AT ONE POINT HE RENOVATED EVERY ROOM IN THE<br />
HOTEL, HOWEVER HE STILL WAS NOT<br />
SATISFIED AND SO STARTED AGAIN.<br />
Be<strong>for</strong>e<br />
<strong>QHA</strong> REVIEW | 40
INSIGHTS<br />
Now finished, Mike said the outdoor dining area has<br />
enabled the hotel to flow a lot easier.<br />
“It has its own bar and eating area, and it also partially<br />
faces the ocean and it connects to every part of the<br />
hotel. It was a total reorganisation of the hotel and<br />
that became part of reaching our target which was to<br />
make the hotel flow.”<br />
Being a perfectionist, Mike has undertaken several<br />
renovations at the Grand View, and at one point he<br />
renovated every room in the hotel, however he still was<br />
not satisfied and so started again.<br />
But it was his drive <strong>for</strong> perfection and attention to<br />
detail that saw his hard work recognised last year at<br />
the <strong>QHA</strong> awards.<br />
“I renovated all the rooms individually and when I<br />
finished I still wasn’t happy with the gaming room<br />
being where it was so I bit the bullet and started again<br />
and gutted the place basically.<br />
“I wanted everybody to be happy wherever they were<br />
in the hotel, I didn’t want anyone to not benefit from<br />
the latest renovation,” Mike said.<br />
Enlisting the services of Michelle McCracken from<br />
Hamptons Design Co, the Grand View Hotel has been<br />
trans<strong>for</strong>med into a beautifully light hotel that takes<br />
advantage of its position overlooking the harbour. With<br />
a mixture of old red bricks, louvres, bifold doors, pastel<br />
colours and cane furniture, the Grand View Hotel has<br />
a beachside ambience that embraces Queensland’s<br />
indoor/outdoor lifestyle.<br />
<strong>QHA</strong> REVIEW | 41
SUPERANNUATION<br />
with Brendan O’Farrell<br />
FEDERAL BUDGET LETS TALK<br />
<strong>QHA</strong> REVIEW | 42<br />
INTERESTING PROPOSALS IN THE 2018 FEDERAL<br />
BUDGET<br />
Intrust Super has just celebrated its 30th birthday! I’d<br />
like to thank <strong>QHA</strong> members <strong>for</strong> your continued support<br />
over the years. The Intrust Super team is looking <strong>for</strong>ward<br />
to providing hospitality staff with the best possible<br />
retirement outcomes <strong>for</strong> many years to come.<br />
The 2018/19 Federal Budget proposed some interesting<br />
changes to taxation and superannuation. Unsurprisingly,<br />
given the likelihood that this was the last Budget<br />
announcement be<strong>for</strong>e the next general election, surprise<br />
announcements were kept to a minimum. There were<br />
several changes to superannuation, however, which<br />
could significantly impact younger<br />
staff members.<br />
I have summarised some of the announcements that<br />
might be of interest to <strong>QHA</strong> members. It is important to<br />
remember that the following are just proposals, and will<br />
need to pass through Parliament be<strong>for</strong>e becoming law.<br />
TAXATION CHANGES<br />
The Government plans to introduce a seven-year<br />
Personal Income Tax Plan, mainly aimed at providing tax<br />
cuts to middle and low-income earners.<br />
This plan involves the introduction of a Low and Middle<br />
Income Tax Offset, providing low and middle income<br />
earners with a maximum offset of $530. This offset is<br />
intended to be a temporary measure, applying annually<br />
from the 2018-19 financial year be<strong>for</strong>e phasing out in<br />
2021-22.<br />
From 1 July 2018, the Government also wants to raise<br />
the upper threshold of the 32.5 per cent personal<br />
income tax bracket from $87,000 to $90,000. In<br />
addition, personal income tax brackets will be reduced<br />
to four brackets by 2024. This reduction will mean the<br />
majority of taxpayers, earning between $41,001 and<br />
$200,000, will be charged 32.5 per cent tax.<br />
CHANGES TO FEES AND LIFE INSURANCE<br />
IN SUPERANNUATION<br />
From 1 July 2019, the Government aims to introduce<br />
capped fees on superannuation accounts with low<br />
balances, and a ban on all exit fees charged by<br />
superannuation funds.<br />
In addition, all inactive superannuation accounts that fall<br />
below $6,000 will be transferred to the ATO. The best<br />
way <strong>for</strong> staff to avoid this is to make contributions to<br />
their account. Intrust Super members can set up a direct<br />
debit of as little as $20 per month. This would reduce the<br />
likelihood of an account being transferred to the ATO.<br />
Finally, individuals under 25, with account balances less<br />
than $6,000, or with inactive accounts will need to optin<br />
to receive insurance. Default insurance will no longer<br />
be available to these individuals. Intrust Super will keep<br />
your staff in<strong>for</strong>med as this policy develops. It could have<br />
a significant impact on young members who currently<br />
have an insurance policy with the Fund.<br />
CHANGES FOR RETIREES AND THOSE CLOSE<br />
TO RETIREMENT<br />
From 1 July 2019, the Pension work bonus is proposed<br />
to increase from $250 to $300 per <strong>for</strong>tnight, and<br />
eligibility <strong>for</strong> the bonus is to be expanded to include selfemployed<br />
retirees. This will allow eligible retirees to earn<br />
up to $300 per <strong>for</strong>tnight without impacting their pension.<br />
The Government also wants to introduce a limited,<br />
one-year exemption from the work test <strong>for</strong> people aged<br />
65-74 with superannuation balances below $300,000.<br />
The exemption will allow such retirees to make super<br />
contributions <strong>for</strong> the first financial year they do not meet<br />
the work test.<br />
If you have any questions about the proposals from the<br />
Federal Budget, the financial advisers at Intrust360° can<br />
help. Just call 1300 001 360. Low-cost super advice is<br />
now available over the phone.<br />
The in<strong>for</strong>mation contained in this document is of a general<br />
nature only, and does not take into account your individual<br />
situation, objectives and needs. You should consider the<br />
appropriateness of the general in<strong>for</strong>mation having regard to<br />
your own situation be<strong>for</strong>e making any investment decision. A<br />
Product Disclosure Statement is available at www.intrust.com.<br />
au or call us on 132 467 <strong>for</strong> a copy.<br />
Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier:<br />
65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051<br />
| RSE Licence No: L0001298 | Intrust Super ABN 65 704<br />
511 371 | SPIN/USI: HPP0100AU | RSE Registration No:<br />
<strong>R1</strong>004397
Curt Schatz<br />
LEGAL MATTERS<br />
TRADING HOURS UPDATE<br />
IT IS ALWAYS PLEASING TO DISCUSS CHANGES TO<br />
A VENUE’S TRADING HOURS WITH HOTELIERS, AS<br />
WE’VE CONSISTENTLY SEEN GROWING VENUES TAKE<br />
THE NEXT STEP AND CONSOLIDATE THEIR SUCCESS<br />
BY INCREASING THEIR OFFERING TO PATRONS.<br />
As we know of course, with the advent of Safe Night<br />
Precincts and ID Scanning, this is a highly regulated<br />
area of the industry, and we thought it would be<br />
worthwhile to give a refresher on the hours available<br />
to commercial hotel licensees, and the OLGR’s<br />
requirements to apply <strong>for</strong> extended hours.<br />
COMMERCIAL HOTEL LICENCES – PERMANENT<br />
EXTENDED TRADING<br />
The ordinary trading hours <strong>for</strong> commercial hotel licences<br />
are 10am to 12 midnight, with gaming trading hours <strong>for</strong><br />
new approvals allowed to extend <strong>for</strong> up to two hours<br />
after the service of liquor has ended.<br />
Late Night Trading<br />
For venues not located in Safe Night Precincts,<br />
licensees can apply <strong>for</strong> extended trading hours up to<br />
2am, and a standard community impact statement<br />
must be provided to the OLGR in support of the<br />
application. This statement must contain in<strong>for</strong>mation<br />
on the population and demographics of the locality, the<br />
health and social impacts of granting the application,<br />
and the proximity of the premises to sensitive facilities<br />
in the community such as schools and churches, and<br />
the likely effect of the extended hours on these subcommunities.<br />
For venues located in Safe Night Precincts, licensees<br />
can apply <strong>for</strong> extended trading hours up to 3am, and<br />
generally a full community impact statement will be<br />
required <strong>for</strong> these applications. The full community<br />
impact statement is a more comprehensive document<br />
than the standard statement, and as part of this<br />
process, applicants must also consult with residents,<br />
businesses and key advisers in the local community<br />
area, and provide a more in-depth analysis of the local<br />
community and population trends.<br />
Early Morning Trading<br />
In addition to late night hours, licensees can also apply<br />
<strong>for</strong> extended trading from 9am to 10am, provided<br />
that the applicant can demonstrate the community<br />
need <strong>for</strong> these additional hours. Again, similar to the<br />
community impact statements required <strong>for</strong> late night<br />
trading applications, submissions demonstrating<br />
the community need <strong>for</strong> earlier trading hours must<br />
include an analysis of the population and demographic<br />
trends of the local community, and <strong>for</strong> these types of<br />
submissions, a focus is also placed on the prevalence<br />
of subgroups which are likely to use these services,<br />
such as shift workers.<br />
For earlier trading, licensees can also apply <strong>for</strong> a limited<br />
extended trading period between the hours of 7am and<br />
9am. During these trading hours, licensees may only<br />
serve liquor in conjunction with bona fide ‘functions’,<br />
which are defined by the Liquor Act as set out below.<br />
COMMERCIAL HOTEL LICENCES – TEMPORARY<br />
EXTENDED TRADING<br />
In addition to applying <strong>for</strong> permanent extended trading<br />
hours, licensees can also apply <strong>for</strong> one-off extended<br />
hours permits <strong>for</strong> functions from 7am to 9am, or <strong>for</strong><br />
post-12 midnight <strong>for</strong> special occasions. These oneoff<br />
permits are capped at 4 per year <strong>for</strong> trading prior<br />
to 10am, and 6 per year <strong>for</strong> trading after 12 midnight.<br />
The Liquor Act defines ‘functions’ as events which are<br />
not held <strong>for</strong> the licensee’s benefit, or events where the<br />
licensee does not receive a benefit other than a charge<br />
<strong>for</strong> using the premises and providing catering facilities,<br />
and ‘special occasions’ as private occasions not open<br />
to the general public, such as weddings and birthdays,<br />
or special public events, being events of local, State or<br />
national significance, such as local music festivals, or<br />
televised international sporting matches.<br />
As these permits are now capped, it is important to<br />
consider your options when deciding when to apply <strong>for</strong><br />
a temporary permit to trade extended hours.<br />
If you have any queries on the application process or<br />
requirements, or would like to discuss your venue’s<br />
needs, please do not hesitate to call me at Mullins<br />
Lawyers on my direct line - 07 3224 0230.<br />
<strong>QHA</strong> REVIEW | 43
PROFILE<br />
<strong>QHA</strong> REVIEW | 44<br />
CROWD CONTROL<br />
TO MAJOR TOM<br />
While most people like to crowd surf at major music<br />
events, Tony Thomas prefers to crowd control.<br />
As the owner of Best Security and with a history<br />
spanning more than 30 years in the security industry,<br />
Tony has crafted his business into a boutique service<br />
specialising in crowd control at licenced venues.<br />
Best Security has a thorough understanding <strong>for</strong> what<br />
is required to control big crowds at large scale events,<br />
providing guards <strong>for</strong> Brisbane’s premier events during<br />
the past 18 years such as Oktoberfest Brisbane,<br />
the Cockroach Races at The Story Bridge Hotel, the<br />
Wickham’s Big Gay Day and Harrigan’s Red Hot<br />
Summer Tour.<br />
There’s also weekly events like football days at the<br />
Paddington Tavern and tribute bands like ACDC and<br />
Dragon at the Calamvale and Alexandra Hills Hotels.<br />
Human Resources Manager, Donna Dunn said while<br />
the company offers a range of services including<br />
personal protection, mobile patrols and corporate<br />
events; crowd control is what they specialise in.<br />
The company services all of Queensland, but primarily<br />
has contracts from the Gold Coast to Bundaberg.
PROFILE<br />
“A LOT OF OUR CLIENTS COME ON BOARD BECAUSE<br />
OF THE THINGS WE DO DIFFERENTLY TO OTHER<br />
CROWD CONTROL COMPANIES, WE DO MAKE A<br />
DIFFERENCE AND WE DO CARE.”<br />
Despite having a large number of employees, Tony<br />
has made a conscious ef<strong>for</strong>t to ensure his company is<br />
personable and cares <strong>for</strong> its staff.<br />
“I’ve been in the security game <strong>for</strong> 32 years, I have<br />
worked in pubs and clubs, in fact my first gig was the<br />
Sunnybank Hotel back in the 80s. And I’ve worked <strong>for</strong><br />
big corporations be<strong>for</strong>e where you are just a number,<br />
but that’s not who we are.<br />
“In fact it’s one of my passions to make a difference in<br />
this industry, because security guards have always had<br />
a bad wrap, being named as thugs and bouncers. We<br />
don’t hire bouncers, we hire crowd controllers and our<br />
motto is, “to make a difference,” Tony said.<br />
In achieving its goal to make a difference within the<br />
industry, Tony said Best Security cares not only about<br />
their clients, but about their staff.<br />
A lot of our clients come on board because of the<br />
things we do differently to other crowd control<br />
companies, we do make a difference and we do care.<br />
“I think one of the things that makes us stand out is<br />
that we don’t cut any corners, we’re not interested in<br />
a quicker way, a lot of companies are going electronic<br />
so guards get rosters by logging into a portal, what<br />
we do differently is we have a <strong>small</strong> management<br />
team and we speak to every single guard every week,<br />
we talk to them, we confirm their shifts but we want<br />
to know what they’re doing and how they’re feeling.<br />
We know how many children they have and we have<br />
hundreds of staff, we know their wives by name, we<br />
care and we want to connect with our staff,” Donna<br />
said.<br />
It is this type of care, consideration and personalised<br />
service that has enabled Best Security to live up to<br />
their name and reputation within the security industry<br />
and will continue to do so into the future.<br />
<strong>QHA</strong> REVIEW | 45
ACCOMMODATION UPDATE with Judy Hill<br />
AUSTRALIAN HOTEL INDUSTRY<br />
CONFERENCE AND EXHIBITION<br />
<strong>QHA</strong> REVIEW | 46<br />
I was again a guest of Intrust Super attending the<br />
ninth annual Australian Hotel Industry Conference<br />
and Exhibition (AHICE), hosted and presented by<br />
HM <strong>Mag</strong>azine where over 750 industry professionals,<br />
presenters and exhibitors gathered at the Grand<br />
Hyatt Melbourne on the 2nd and 3rd May creating<br />
meaningful business connections and engaging in<br />
educational sessions over two days.<br />
Delegates were the recipient of thought provoking<br />
updates and presentations by Tourism Australia Chair<br />
and Mantra Chief Executive Bob East; followed by an<br />
industry update delivered by Tourism Accommodation<br />
Australia chair Martin Ferguson and Q&A sessions with<br />
Travelodge Asia chairman Stephen Burt and Intrust<br />
Super Chief Executive Brendan O’Farrell.<br />
Time Out Australia Managing Director Michael<br />
Rodrigues led a panel discussion on food and<br />
beverage issues and trends. The panel was comprised<br />
of Matteo Restaurant Director Adam Abrams,<br />
Restaurant and Catering Industry Association Chief<br />
Executive Juliana Payne, Design Assembly Principal<br />
Paul Wiste, Pastuso Chef Alejandro Saravia and Site<br />
Hospitality Managing Director Dave Galvin. A big Food<br />
and Beverages issue affecting the hotel industry is the<br />
new visa 457 rules, which has effectively “turned the<br />
tap off” experienced international chefs coming into the<br />
country. This has resulted in the local industry losing<br />
out on highly skilled chefs due to a political issue.<br />
Intercontinental Hotel Group (IHG) Managing Director<br />
Leanne Harwood took to the stage with HM editorin-chief<br />
James Wilkinson who discussed her new<br />
role and ways IHG could develop staff to take on<br />
leadership roles. Ms Harwood said that the talent<br />
pool <strong>for</strong> top level jobs is getting <strong>small</strong>er and <strong>small</strong>er<br />
and reiterated that hospitality isn’t just a part-time job,<br />
instead it is a great career of choice available to all.<br />
A highlight of the day <strong>for</strong> many was Professor<br />
Toby Walsh’s keynote presentation on how artificial<br />
intelligence (AI) will impact the hotel industry and how it<br />
has the opportunity to make us happier, healthier and<br />
wealthier rein<strong>for</strong>cing the smartphone in our pockets<br />
has more power than the technology
ACCOMMODATION UPDATE<br />
that took us to the moon.<br />
Staying on the topic of innovation, B-Hive founder<br />
Tammy Marshall delivered an educational presentation<br />
on the ‘7 Deadly Sins of Innovation’, and how to<br />
embrace them and use them to our advantage.<br />
She implored the audience to make sure that the<br />
innovations they were implementing were meaningful<br />
to their customers and not to just innovate <strong>for</strong> the sake<br />
of innovating.<br />
Another highlight of the day was PR maverick Kim<br />
McKay’s keynote on the business of influence<br />
and what hoteliers need to know about influencer<br />
marketing. On the topic of targeted social posts, she<br />
said: “Consumers are more likely to survive a plane<br />
crash than click on a banner ad,” she said. Instead,<br />
consumers are looking to honest influencers <strong>for</strong><br />
recommendations on products and services.<br />
The technology discussion continued in the afternoon<br />
with a panel discussion led by Ted Horner the<br />
Managing Director of E Horner & Associates. He was<br />
joined by tech experts Toby Berger, Revinate; Jeremy<br />
Holmes, Elements of Byron and Wayne Taranto,<br />
Crown Group. This group delved into the emerging<br />
tech hoteliers should look into, including digital<br />
compendiums and in-room tablets.<br />
The second iteration of ‘what owners want’ saw<br />
Gus Moors, Head of Hotels, Australia at Colliers<br />
International moderate a panel comprised of respected<br />
industry asset managers. On the panel was Ross<br />
Beardsell, JLL Hotels & Hospitality Group; Howard<br />
Kemball, KCom; Dean Minett, Minett Consulting;<br />
Andrew Taylor, Cre8tive Property and Andrew Williams,<br />
Dransfield Hotels and Resorts.<br />
TFE Hotels Chief Executive Rachel Argaman and<br />
Far East Hospitality CEO Arthur Kiong then gave an<br />
update on their brands and expansion plans. Kiong<br />
hinted that the Quincy brand may soon debut in<br />
Sydney, while Argaman revealed that as many as 6-10<br />
hotels are in the pipeline <strong>for</strong> TFE in Australia.<br />
Later, Marriott International president Craig Smith took<br />
to the stage <strong>for</strong> a Q&A session with HM editor James<br />
Wilkinson where he spoke on the importance of having<br />
good competitors in the market to spur innovation<br />
and creativity and noted there were some great<br />
competitors here in Australia.<br />
The annual AHICE Hotel Jeopardy saw Lancemore<br />
Group’s Julian Clark, Radisson Group’s Barry<br />
Fleischmann and Colliers International’s Karen Wales<br />
compete on who had the best hotel trivia knowledge.<br />
After a heated battle, Ms Wales was crowned the 2018<br />
victor.<br />
The afternoon session led by Michael Moret-Lalli,<br />
Managing Director, MM Leisure saw panellists take to<br />
the stage to discuss the trends among midscale and<br />
upscale developments. The panel comprised Barry<br />
Fleischmann, director, Radisson Hotel Group; Michael<br />
Herman, Executive Development Manager, TFE Hotels;<br />
Peter Hill, Director of Development, Event Hospitality<br />
and Entertainment; Matt Holmes, Director of<br />
Development and Acquisitions, Wyndham Hotel Group<br />
and Tushar Raniga, Area Vice President, Wyndham<br />
Hotel Group.<br />
With the sharing economy a hot topic in the industry,<br />
the session with Airbnb Country Manager Sam<br />
McDonagh inspired heated discussion among<br />
delegates.<br />
Finally, day two wrapped up with an open floor<br />
discussion with <strong>for</strong>mer Starwood CEO Frits Dirk van<br />
Paasschen.<br />
<strong>QHA</strong> REVIEW | 47
COMPASS<br />
NOOSA’S CASUAL LIFESTYLE<br />
<strong>QHA</strong> REVIEW | 48<br />
ICONIC TO THE SUNSHINE COAST’S NORTHERN<br />
REGION IS NOOSA AND ITS MYRIAD LANDSCAPE<br />
INCLUDING POPULAR BEACHFRONT TOWNS,<br />
RIVERSIDE AND HINTERLAND AREAS OFFERING<br />
A RELAXED AND CASUAL LIFESTYLE.<br />
An hour and a half north of Brisbane and along<br />
the east coast of Queensland, Noosa is a popular<br />
tourist destination among visitors Australia wide and<br />
internationally thanks to its stunning beaches, national<br />
parks, shopping, restaurants and tropical climate.<br />
Noosa’s most popular attraction is its Main Beach,<br />
which is one of the few beaches in Australia along<br />
the coastline that faces north capturing the sun all<br />
day. It is also attractive <strong>for</strong> people of all capabilities in<br />
the surf as the waves are gentle and protected while<br />
also being patrolled all year round. Safe <strong>for</strong> swimming<br />
and beginner surfers, Main Beach is also just a few<br />
steps from the popular and well-known Hastings<br />
Street, famous <strong>for</strong> its shopping, bars and first-class<br />
restaurants. With many restaurants located along<br />
the beachfront, the views on offer are a kaleidoscope<br />
of colour as the sun moves across the sky while the<br />
ocean’s water ebbs and flows with the tides.
COMPASS<br />
Hastings Street is a visual splendour of boutiques and<br />
art galleries offering retail therapy <strong>for</strong> the adventurous,<br />
however Noosa’s shopping district spreads out far<br />
and wide taking in its surrounding suburbs of Noosa<br />
Junction, Noosaville, Noosa Civic as well as into the<br />
hinterland areas of Cooroy, Pomona and Eumundi.<br />
The bush meets beach landscape on offer at Noosa<br />
means residents and visitors alike can enjoy the best<br />
of both worlds with ease. Noosa’s hinterland is a<br />
picturesque countryside with rolling hills, mountain<br />
views of Mount Cooroora (best known <strong>for</strong> the King<br />
of the Mountain running race held annually in July),<br />
boutique vineyards and farms.<br />
Further north and just 10 minutes away is an area<br />
known as Noosa North Shore offering a long stretch<br />
of coastline where you can take your 4WD on the<br />
beach to search <strong>for</strong> that perfect surf spot, fishing spot,<br />
campsite, or to ride your horse along the beach. Well<br />
known <strong>for</strong> its coloured sand cliffs, you can soak up the<br />
quiet and secluded atmosphere while still being close<br />
to Noosa. For adventure seekers who prefer to stay<br />
off the beach, there is the Noosa Trail Network made<br />
up of eight scenic trails taking you through the Noosa<br />
Hinterland, and is suitable <strong>for</strong> walking, horse riding or<br />
mountain biking. Offering varying degrees of difficulty<br />
and length, the trails through the countryside are well<br />
signed and pass through state <strong>for</strong>ests, council parks,<br />
road reserves and national park.<br />
The National Park at Noosa is popular among visitors<br />
as it sits proudly on the headland and is home to<br />
native flora and fauna including koalas and it is also<br />
the ideal spot to watch marine life such as dolphins<br />
and humpback whales pass by during migration<br />
season. The national park was declared a town<br />
reserve in 1879 be<strong>for</strong>e it was gazetted a National<br />
Park to protect its future in 1930. Indigenous history<br />
<strong>QHA</strong> REVIEW | 49<br />
Photo credit: Tourism Noosa
COMPASS<br />
NOOSA IS A HIVE OF ACTIVITY ALL YEAR ROUND THANKS TO ITS WARM CLIMATE,<br />
PICTURESQUE LANDSCAPE AND ACTIVITIES ON OFFER.<br />
suggests the Kabi tribe had visited Noosa area <strong>for</strong><br />
40,000 years be<strong>for</strong>e European settlement and the<br />
name “Noosa” derives from the Aboriginal word<br />
meaning shade or shadows - purportedly referring to<br />
the respite offered beneath the tall <strong>for</strong>ests within the<br />
National Park.<br />
Noosaville is home to many restaurants, shops and<br />
cafes, but it is is also a place where you can enjoy the<br />
water views of the beautiful Noosa River as it meanders<br />
through the landscape. With walking tracks and grassy<br />
knolls beside the river, there are plenty of fishing and<br />
picnic spots to enjoy as well as the option to launch a<br />
kayak or jetski <strong>for</strong> a weekend of water sport activities.<br />
Noosa is a hive of activity all year round thanks to its<br />
warm climate, picturesque landscape and activities on<br />
offer, it really does have something <strong>for</strong> everyone.<br />
Noosa is home to several <strong>QHA</strong> member hotels:<br />
NOOSA REEF HOTEL<br />
Enjoy sunset views and a panoramic outlook over<br />
Laguna Bay and North Shore on the sun-filled deck<br />
of the Noosa Reef Hotel where you can try a selection<br />
of modern Australian cuisine at af<strong>for</strong>dable pub<br />
prices. Offering a family-friendly atmosphere there is a<br />
huge kids room with a theatre, PlayStation games and<br />
more. There is an Irish bar, Flanagan’s Irish Bar on the<br />
lower level of the hotel, offering an assortment of Irish<br />
beers and traditional Irish meals to warm the soul.<br />
<strong>QHA</strong> REVIEW | 50<br />
Noosa Reef Hotel
COMPASS<br />
Noosa Springs Golf<br />
and Spa Resort<br />
NOOSA SPRINGS GOLF AND SPA RESORT<br />
Noosa Springs Golf and Spa Resort offers something<br />
<strong>for</strong> everyone from all-inclusive golf and spa packages<br />
to school holiday camps and accommodation deals.<br />
The Resort’s restaurant Relish specialises in a mixture<br />
of Asian and Mediterranean cuisine, with delicious<br />
lunch specials. A la carte dining can be enjoyed in<br />
air-conditioned com<strong>for</strong>t, or choose an outside table<br />
overlooking the lush vegetation and rolling fairways of<br />
the golf course.<br />
A LA CARTE DINING CAN BE ENJOYED IN AIR-<br />
CONDITIONED COMFORT, OR CHOOSE AN OUTSIDE<br />
TABLE OVERLOOKING THE LUSH VEGETATION AND<br />
ROLLING FAIRWAYS OF THE GOLF COURSE.<br />
Noosa Springs Golf and Spa Resort<br />
<strong>QHA</strong> REVIEW | 51
COMPASS<br />
RACV Noosa Resort<br />
RACV NOOSA RESORT<br />
NOOSA NORTH SHORE RETREAT<br />
VILLA NOOSA HOTEL MOTEL<br />
<strong>QHA</strong> REVIEW | 52<br />
Hire a bike to explore Noosa’s<br />
beautiful picturesque surrounds<br />
from RACV Noosa Resort, where<br />
a floodlit tennis court and gym<br />
keeps guests active while the<br />
two water slides, splash park<br />
and heated pools keep the kids<br />
happy. Hastings Street and its<br />
many lively bars are only minutes<br />
away on the resort’s free shuttle<br />
however there are two restaurants<br />
to choose from at the resort.<br />
Arcuri Restaurant offers fresh<br />
produce with a contemporary<br />
Australian menu and Dazza’s Bar<br />
offers a relaxing spot <strong>for</strong> pre-dinner<br />
drinks, casual meals and cocktails.<br />
The Noosa North Shore Retreat<br />
is located just 20 minutes from<br />
Noosa’s iconic Hastings Street,<br />
and offers access to a host of<br />
amazing activities including tennis<br />
and swimming. Located within<br />
1km of the beautiful and pristine<br />
Noosa North Shore Beach which<br />
stretches along the coastline, the<br />
Noosa North Shore Retreat is the<br />
perfect stop after a day spent up<br />
at Double Island Point or Rainbow<br />
Beach with its restaurant, Great<br />
Sandy Bar & Restaurant offering<br />
a fabulous menu with fresh local<br />
seafood, steaks, pizza, kids menu<br />
and a bouncy jumping pillow to<br />
keep kids entertained.<br />
The Villa Noosa Hotel offers<br />
a complete entertainment<br />
destination, it’s popular with<br />
both locals and tourists with<br />
a friendly atmosphere and a<br />
bistro offering an extensive menu<br />
including steakhouse chargrill, pub<br />
favourites, seasonal dishes, plus a<br />
fun kids menu to keep the children<br />
happy. The Sports Bar has Sky<br />
Vision and TAB facilities <strong>for</strong> punters<br />
and also offers live music. The<br />
Villa Noosa enjoys hosting social<br />
and corporate functions in their<br />
function areas and can cater to any<br />
celebration, with catering options<br />
including cocktail, set menu and<br />
buffet style options. Function<br />
guests can also make use of the<br />
accommodation facilities on offer<br />
if overnight stays are required.<br />
Located in Noosaville, close to<br />
Noosa Heads, the Villa Noosa is a<br />
popular choice among travellers.
SOUND ADVICE ON HOW TO GET YOUR PUB HUMMING<br />
A MUST<br />
ATTEND EVENT<br />
Pubs, Pots and Profits is a free educational <strong>for</strong>um<br />
featuring presentations by leading experts in the<br />
hospitality industry. If you are an owner, licensee,<br />
decision maker, venue manager, marketing officer<br />
or executive chef, you cannot af<strong>for</strong>d to miss out on<br />
this exclusive opportunity.<br />
TUESDAY 19TH JUNE<br />
LEICHHARDT HOTEL,<br />
ROCKHAMPTON<br />
2PM UNTIL 5PM<br />
TOPICS INCLUDE:<br />
SOCIAL MEDIA<br />
FOOD PROFITABILITY<br />
ACCOMMODATION<br />
BENCHMARKING<br />
INDUSTRY INSIGHTS<br />
PLUS A PUBLICANS<br />
PANEL FEATURING<br />
LEADING HOTEL<br />
OWNERS FROM<br />
QUEENSLAND AND<br />
INTERSTATE.<br />
FOLLOWED BY A NETWORKING COCKTAIL FUNCTION COURTESY OF<br />
PFD FOOD SERVICES AND CARLTON & UNITED BREWERIES<br />
Register your attendance at this free event by emailing your name/s and any dietary requirements to<br />
RSVP@qha.org.au by Friday 15 <strong>June</strong>. For enquiries please contact Kelly-Anne Mott on 3221 6999.
ATTORNEY GENERAL<br />
The Hon.Yvette D’Ath<br />
SIGNIFICANT FUNDING ON OFFER FOR<br />
LOCAL COMMUNITY GROUPS<br />
<strong>QHA</strong> REVIEW | 54<br />
In 2019, the Gambling Community Benefit Fund<br />
(GCBF) will mark its 25th anniversary of grant funding.<br />
To commemorate this significant milestone, it gave<br />
me great pleasure to recently announce up to $1.25M<br />
will be made available in the Commemorative Grants<br />
round.<br />
Ten organisations will receive up to $100,000 each,<br />
and one organisation will receive up to $250,000 <strong>for</strong><br />
larger scale initiatives that will significantly benefit<br />
Queensland communities. These grants are over and<br />
above the normal grants and will provide a significant<br />
opportunity <strong>for</strong> those organisations which have<br />
previously been unable to fund initiatives greater than<br />
$35,000.<br />
Since inception of the fund, more than 54,000 grants<br />
totalling more than $816M have been awarded<br />
to hard-working community organisations across<br />
Queensland.<br />
Interested organisations can find out more in<strong>for</strong>mation<br />
and how to apply on the community benefit funding<br />
programs page at www.justice.qld.gov.au<br />
SHEDDING LIGHT ON QUEENSLAND HOUSEHOLDS<br />
GAMBLING HABITS<br />
Recently, I released the 2016-17 Queensland<br />
Household Gambling Survey revealing more<br />
Queenslanders don’t gamble at all.<br />
Out of 15,000 people surveyed, it found that 29.2 per<br />
cent hadn’t bought lottery tickets or art union tickets;<br />
placed a bet; or used electronic gaming machines in<br />
2016-17 – up from 26.2 per cent in the last survey in<br />
2011-12.<br />
It was also encouraging to see the percentage of<br />
problem gamblers has remained stable over the past<br />
five years at 0.51 per cent.<br />
These results reflect the ongoing ef<strong>for</strong>ts by the<br />
Queensland Government to minimise gambling-related<br />
harm in Queensland, as we continue in our election<br />
commitment to develop a revised framework to<br />
address problem gambling.<br />
Key findings in the Queensland Household Gambling<br />
Survey 2016-17:<br />
• 29.24 per cent of adults hadn’t gambled in the<br />
previous 12 months<br />
• 61 per cent of adults are recreational gamblers<br />
who were unlikely to have experienced any<br />
negative impacts<br />
• 0.51 per cent of adults were problem gamblers<br />
• 2.51 per cent were at moderate risk<br />
The survey also identified a decrease in the percentage<br />
of people playing gaming machines (from 29.6 to 24.7<br />
per cent) and an increase in the percentage of people<br />
betting on sporting events (5.1 to 6.9 per cent).<br />
In the past, the data from this survey has assisted in<br />
developing key initiatives to minimise gambling-related<br />
harm and will continue to do so. The marginal change<br />
in the percentage of gamblers at risk since the 2011-<br />
12 survey is of concern and we will continue to work<br />
with industry to ensure the <strong>small</strong> number of problem<br />
gamblers get the support they need.<br />
Presently, there are a range of measures in place in<br />
Queensland to promote responsible gambling and<br />
assist people affected by gambling problems.<br />
Complete survey results are now available<br />
www.justice.qld.gov.au.
10 th A N N U A L<br />
C O N F E R E N C E<br />
Conference<br />
SIR RICHARD BRANSON HAS FAMOUSLY SAID<br />
“IF YOU LOOK AFTER YOUR STAFF, THEY’LL LOOK AFTER YOUR<br />
CUSTOMERS. IT’S THAT SIMPLE”.<br />
The 2018 Conference focuses on the theme of managing employee welfare with<br />
presentations on mental health, domestic violence and sexual harassment.<br />
The Conference will also examine practical business matters including wage to<br />
revenue benchmarking, migration developments and labour hire.<br />
CONFERENCE SESSION TOPICS<br />
WHO SHOULD ATTEND?<br />
Venue Owners<br />
and Managers<br />
with Staffing<br />
Responsibilities<br />
HR Managers<br />
HR Personnel<br />
WHS Advisors<br />
Recruiters<br />
• Labour hire: the impact of the new licensing laws<br />
• Family and domestic violence leave: the new Award entitlements<br />
• Wage benchmarking<br />
• Enterprise bargaining and the BOOT<br />
• The status of current visa and migration requirements <strong>for</strong><br />
hospitality positions<br />
• Sexual harassment post #MeToo<br />
Regardless of your workplace size and staffing numbers, the<br />
<strong>QHA</strong>’s 10th Employment Relations Conference is a great<br />
opportunity to learn from the experts and network with other<br />
professionals in the hospitality industry.<br />
THANK YOU TO OUR SPONSOR:<br />
A U G U S T<br />
09 2 0 1 8<br />
EMPORIUM<br />
H O T E L S<br />
S O U T H B A N K<br />
REGISTER NOW TO SECURE YOUR SPOT!<br />
BOOK YOUR SEAT AT THE CONFERENCE<br />
<strong>QHA</strong>SHOP.ORG.AU
OLGR<br />
with Michael Sarquis<br />
IT’S ALL ABOUT THE LEGALITIES<br />
<strong>QHA</strong> REVIEW | 56<br />
ANNUAL LIQUOR LICENCE FEES ARE DUE SHORTLY<br />
Annual liquor licence fee notices <strong>for</strong> 2018 are mailed to<br />
licensees in <strong>June</strong> and are due <strong>for</strong> payment by 31 July<br />
2018.<br />
It’s vital you pay your annual fee by the due date to<br />
avoid your licence being automatically suspended,<br />
as you will be then unable to sell liquor. If your fee<br />
remains unpaid <strong>for</strong> a further 28 days, your licence will<br />
automatically be cancelled.<br />
Selling liquor with a suspended or cancelled licence<br />
will result in serious consequences such as a<br />
significant fine. Last year, more than $275,000 in fines<br />
were issued in these circumstances, so diarise this<br />
important payment now to ensure it is not <strong>for</strong>gotten.<br />
You may be eligible to pay your licence fee in<br />
instalments if you are suffering from personal or<br />
financial hardship or have been adversely affected<br />
by natural disaster. To check if you are eligible, visit<br />
www.business.qld.gov.au/liquor-gaming and search<br />
<strong>for</strong> ‘payment of liquor licence fees by instalments’.<br />
Applications to pay by instalments must be received<br />
by 10 July 2018.<br />
If you need more in<strong>for</strong>mation or assistance, please call<br />
the Office of Liquor and Gaming Regulation’s Licensing<br />
Division on (07) 3224 7131.<br />
APPLYING FOR 25TH ANNIVERSARY<br />
COMMEMORATIVE GRANTS<br />
Earlier this month, the Attorney-General announced a<br />
special funding round of up to $1.25M to celebrate the<br />
25th anniversary of the Gambling Community Benefit<br />
Fund (GCBF).<br />
The Commemorative Grants round will allow 10<br />
organisations to receive up to $100,000 each and one<br />
organisation to receive up to $250,000 <strong>for</strong> larger scale<br />
initiatives that will significantly benefit Queensland<br />
communities.<br />
Eligible community organisations can apply <strong>for</strong>:<br />
• major capital works (excluding repairs/upgrades/<br />
extensions unless of cultural significance)<br />
• major equipment items<br />
• wider community events or festivals, and<br />
• transportation (e.g. cars, boats, buses etc).<br />
This round comprises a two-stage application process:<br />
• Stage one – eligible community organisations<br />
submit an expression of interest (EOI) which<br />
will be considered by the GCBF committee <strong>for</strong><br />
progression to stage two.<br />
• Stage two – shortlisted organisations will be invited<br />
to submit a full funding application which will be<br />
considered by the GCBF committee <strong>for</strong> submission<br />
to the Minister <strong>for</strong> approval.<br />
EOI <strong>for</strong>ms can be downloaded from our <strong>web</strong>site at:<br />
www.justice.qld.gov.au/grants and must be submitted<br />
via email to grantapplications@justice.qld.gov.au<br />
be<strong>for</strong>e midnight on 31 August 2018.<br />
RESPONSIBLE GAMBLING AWARENESS<br />
WEEK 30 JULY – 5 AUGUST<br />
How does your gambling stack up?<br />
This is the question we are posing to Queensland<br />
gamblers during Responsible Gambling Awareness<br />
Week (RGAW) 2018, which is being held from<br />
30 July to 5 August.<br />
Every year RGAW aims to encourage gamblers to stay<br />
within their limits and highlights support available to<br />
people who feel that gambling has become a problem<br />
<strong>for</strong> them, or someone they know.<br />
The Queensland Government has worked with the<br />
government-funded Gambling Help services to<br />
develop a theme <strong>for</strong> RGAW 2018. This year’s theme<br />
focuses on self-help and invites people to check their<br />
gambling habits using a quiz available on the new<br />
Gambling Help Queensland <strong>web</strong>site,<br />
gamblinghelpqld.org.au.
Michael Sarquis OLGR<br />
Show us, and your patrons your support. Signage<br />
and electronic LCD displays will be made available<br />
closer to RGAW 2018. Or, you can contact your local<br />
Gambling Help service to find out how you can get<br />
involved in local activities.<br />
APPROVED WAGERING AGENT CONVICTED FOR<br />
CREDIT BETTING<br />
A <strong>for</strong>mer employee of an approved wagering agent<br />
was placed on probation last month, after being found<br />
guilty of credit betting.<br />
The man appeared in Beenleigh <strong>Mag</strong>istrates Court on<br />
13 April where it was heard he had extended himself a<br />
large amount of credit to take part in wagering through<br />
a Loganholme betting agency between July and<br />
August 2017.<br />
While no conviction was recorded or fine handed<br />
down, the <strong>Mag</strong>istrate said that a deterrent had to be<br />
set <strong>for</strong> the offence.<br />
The man was sentenced to 18 months’ probation, with<br />
a number of conditions and serious implications if the<br />
order was not complied with.<br />
Credit betting, in any <strong>for</strong>m, is a breach of the Wagering<br />
Act 1998 and results in severe penalties <strong>for</strong> those<br />
involved – both the individual and the licensee.<br />
Requesting a loan or an extension of credit to gamble<br />
can often be an indication of problem gambling and,<br />
gambling providers and their staff have an obligation to<br />
refuse the request.<br />
The Office of Liquor and Gaming Regulation (OLGR)<br />
works with industry to support staff who are involved in<br />
gaming duties with resources and refresher courses.<br />
OLGR has strategies and campaigns in place that<br />
focus on harm minimisation and actively promotes help<br />
services <strong>for</strong> people experiencing problems<br />
with gambling.<br />
The result of OLGR’s investigation is a reminder to<br />
licensees, not only of the seriousness of credit betting,<br />
but a reminder to encourage responsible gambling<br />
by patrons.<br />
Visit www.business.qld.gov.au/liquor-gaming to access<br />
our RSG refresher courses, or to find out more about<br />
our harm-minimisation activities.<br />
<strong>QHA</strong> REVIEW | 57
TOP DROP<br />
REFRESHING ALE<br />
Furphy<br />
Brewery<br />
NEW WORLD PILS<br />
Ten Toes<br />
Brewery<br />
28 PALE ALE<br />
Burleigh<br />
Brewing Co<br />
TWISTED PALM<br />
TROPICAL PALE ALE<br />
Burleigh Brewing Co<br />
<strong>QHA</strong> REVIEW | 58<br />
Made with all-local hops<br />
and malt from around<br />
Victoria, and brewed in<br />
what used to be an old<br />
mill, this Little Creatures<br />
cousin is an easy drinking<br />
ale. With a balance of<br />
fruity and malty tones,<br />
this Geelong-born beer<br />
is a simple, easy-drinking<br />
beer which is enjoyable<br />
without too much craft<br />
beer fanfare.<br />
This one is a modern<br />
take on a classic<br />
style. It’s a clean crisp<br />
refreshing brew and<br />
very sessionable with a<br />
rounded malt backbone<br />
and new world hops from<br />
Australia and America.<br />
It’s a good introduction to<br />
craft beer <strong>for</strong> those who<br />
don’t like anything too<br />
outlandish.<br />
First, the reason<br />
behind the name; “The<br />
70’s brought us two<br />
momentous events, a<br />
new style of Pale Ale and<br />
a perfect, 28 day Swell at<br />
Burleigh Heads”. Second,<br />
how it tastes; said to<br />
have balanced characters<br />
of citrus, grapefruit,<br />
passionfruit and lychee,<br />
it delivers on its promise.<br />
Restrained, its citrus pine<br />
aroma, hop malt balance<br />
and mild bitter finish are<br />
spot on.<br />
Tastes of mango and<br />
papaya are new to most<br />
Pale Ales we have tried,<br />
but it works. It’s not the<br />
kind of pale ale that is<br />
going to beat you about<br />
the head with strong hop<br />
flavours but then again it<br />
is fresh and light.
TOP DROP<br />
SPICED RUM<br />
Red Leg<br />
Rum<br />
SPICED RUM<br />
Ratu<br />
Rum Co. of Fiji<br />
TENNESSEE FIRE<br />
Cinnamon & Whiskey<br />
Jack Daniel’s<br />
FRONTIER WHISKEY<br />
Bulleit<br />
Bourbon<br />
An incredibly smooth<br />
Caribbean spiced rum<br />
infused with a hint<br />
of vanilla and ginger.<br />
Matured in oak casks to<br />
smooth out the flavours,<br />
it provides an incredibly<br />
unique and long-lasting<br />
finish. Best served<br />
straight with ice to sip<br />
and thoroughly enjoy, it<br />
can also be used to take<br />
cocktails to the next level<br />
of taste complexity.<br />
Five-year old Premium<br />
spiced rum from Fiji, this<br />
is one fine drink, wellpresented<br />
and enough to<br />
please any Pacific pirate.<br />
“Aged in charred oak<br />
barrels then filtered<br />
through coconut shell<br />
carbon with a toffee vanilla<br />
flavour...” or the other<br />
way around, depending<br />
on which side of the<br />
bottle you read. When a<br />
producer is enjoying their<br />
own product so much<br />
they don’t know what<br />
the process is anymore,<br />
you know it’s got to be<br />
fantastic.<br />
A worthy contender to<br />
challenge the Fireball<br />
cinnamon-infused<br />
whiskey throne, Jack<br />
Daniel’s Tennessee Fire is<br />
a smooth and enjoyable<br />
drop. There’s clear<br />
character of Jack Daniel’s<br />
Old No 7 bourbon in every<br />
sip, finishing off with a<br />
spicy burn of cinnamon.<br />
It’s a little less fiery than<br />
Fireball, but certainly less<br />
syrupy too. Tennessee<br />
Fire is a bit more of a<br />
‘mature’ option <strong>for</strong> those<br />
who may find the other a<br />
little on the sweet side.<br />
Bulleit Bourbon is a <strong>small</strong>batch<br />
alternative to the<br />
bigger name bourbon’s<br />
out there. Well-presented,<br />
medium amber in colour<br />
and with smooth woody<br />
tones, this Kentuckystyle<br />
whiskey doesn’t<br />
disappoint. Described as<br />
“full-bodied and spicy with<br />
a long, smooth finish”,<br />
the spiciness is attributed<br />
to a particlarly high rye<br />
content. Aged <strong>for</strong> at least<br />
six years, Bulleit Bourbon<br />
is as enjoyable to sip neat<br />
as it is to use with a mixer.<br />
<strong>QHA</strong> REVIEW | 59
WINE with John Rozentals<br />
Tyrrells Stevens Vineyard … overlooking the family’s Old Hillside block.<br />
THE HUNTER’S MOST FABLED VINEYARD<br />
I’m an unashamed fan of Tyrrells. While they’ve long<br />
been sourcing grapes, juice and wine Australia-wide,<br />
Bruce Tyrrell — and be<strong>for</strong>e him his late father Murray<br />
— has always been a great champion of the Hunter<br />
Valley, and his family has kept some of the Hunter’s<br />
most fabled vineyards.<br />
Some of the finest wine-tasting experiences of my life<br />
have come within the confines of the winery’s tasting<br />
room in Broke Road, where the staff seem more<br />
capable than most of separating those just interested<br />
in a glass of port from those who might buy a case or<br />
two of fabled Private Bin.<br />
Both classes of customer are equally well cared <strong>for</strong>,<br />
with the latter group quietly being led to the private<br />
tasting room out the back.<br />
An occasion that I’ll never <strong>for</strong>get came a couple of<br />
years ago, when I was privileged to spend an hour or<br />
two tasting wine with Bruce in the even more private<br />
room beyond that.<br />
We mainly sipped on white wines that day — they are<br />
what Tyrrells is best known <strong>for</strong> — but one wine that<br />
really pricked my attention was a glass of Stevens<br />
Vineyard Shiraz, made from grapes grown just up<br />
the hill, in the shadows of the landmark Brokenback<br />
Range.<br />
I don’t recall the vintage, but the sublime mediumbodied<br />
flavours will stay with me <strong>for</strong>ever.<br />
I had the pleasure during the week to taste the 2016<br />
vintage of this great Australian dry red and, as can<br />
be gleaned from my tasting notes today, was again<br />
mightily impressed.<br />
TOP SHELF<br />
with John Rozentals<br />
XANADU 2017<br />
Exmoor Chardonnay<br />
XANADU 2015<br />
Cabernet Sauvignon<br />
TYRRELLS 2016<br />
Stevens Shiraz<br />
<strong>QHA</strong> REVIEW | 60<br />
This chardonnay from<br />
Western Australia’s<br />
Margaret River is a fruitdriven<br />
wine showing<br />
lashings of fruit from<br />
the stonefruit spectrum,<br />
some nutty lees-derived<br />
complexity and just a<br />
hint of time in oak.<br />
The wine also contains<br />
touches of cabernet<br />
franc and merlot, but<br />
the primary flavours<br />
lie in the leafiness and<br />
blackberry nuances<br />
gained from cabernet<br />
sauvignon. It’s brightly<br />
favoured and delicious.<br />
This is a classic Hunter<br />
red from the foothills<br />
of the Brokenback<br />
Range. Like all of the<br />
greatest wines from<br />
the region, it’s mediumbodied<br />
rather than<br />
being a Barossa-style<br />
blockbuster and suits<br />
food enormously well.
Paul St John-Wood<br />
PUBTALK<br />
PLENTY GOING ON<br />
Discounted beverages until first try scored, footy food<br />
menus, complimentary bar snacks, merchandise<br />
giveaways and major prize draws – it must be State<br />
of Origin time! Despite the challenges of a mid-week<br />
event it is great to see so many hoteliers advertising<br />
promotions to lure patrons off their couches and into<br />
the pubs to enjoy the game. I hope Game 1 was a<br />
success at your venue and I look <strong>for</strong>ward to seeing the<br />
promotions implemented <strong>for</strong> Game 2 on<br />
Sunday 24 <strong>June</strong>.<br />
WIDE BAY REGION <strong>QHA</strong> HOTELIERS LUNCH<br />
Thank you to the hoteliers and partners who<br />
attended the <strong>QHA</strong> Wide Bay Hoteliers Lunch held at<br />
the Carriers Arms Hotel, Maryborough in May. The<br />
feedback from the event has been positive with guests<br />
enjoying presentations from representatives of Jobs<br />
Queensland, PFD Food Services and Ice & Beverage<br />
Solutions. PFD Food Services again showcased the<br />
quality fresh produce they have available to all licenced<br />
venues right across the state and special thanks must<br />
go to Kelly Doran and Ben Taranto from PFD <strong>for</strong><br />
their support.<br />
Thank you again to Michael Beck and the team<br />
from the Carriers Arms Hotel <strong>for</strong> hosting the lunch.<br />
The Carriers Arms Hotel is undergoing extensive<br />
renovations and refurbishment so make sure you call in<br />
to see the exciting changes next time you are<br />
in Maryborough.<br />
<strong>QHA</strong>/TABCORP RACE DAY AND HOTELIERS FORUM<br />
The annual <strong>QHA</strong> Race Day will be held at Doomben<br />
Racecourse on Wednesday 25 July and this year we<br />
have proudly partnered with TABCORP to host the<br />
event. Not only are the races a fantastic networking<br />
opportunity this event will also feature a hoteliers <strong>for</strong>um<br />
at 11am, prior to the first race, where TABCORP will<br />
detail and showcase exciting changes ahead <strong>for</strong> each<br />
of their business components <strong>for</strong> the hotel industry.<br />
PUBS, POTS & PROFITS ROCKHAMPTON<br />
For only the second time in Queensland, CUB<br />
together with the <strong>QHA</strong> will be hosting the Pubs, Pots<br />
& Profits <strong>for</strong>um <strong>for</strong> hoteliers and key staff from around<br />
the Rockhampton region. The <strong>for</strong>um will feature<br />
presentations from leading experts in the industry,<br />
focusing on business development initiatives <strong>for</strong> your<br />
hotel. The event will be held at the Leichhardt Hotel,<br />
Rockhampton on Tuesday 19 <strong>June</strong> from 2pm to 5pm.<br />
Canapes and networking drinks will be provided at the<br />
conclusion of the <strong>for</strong>um. To register attendance <strong>for</strong> this<br />
FREE event simply contact the <strong>QHA</strong>.<br />
Wide Bay Region<br />
<strong>QHA</strong> Hoteliers Lunch<br />
<strong>QHA</strong> REVIEW | 61
2016<br />
WINNER<br />
License 1194641<br />
TRADE DIRECTORY<br />
CASINO CONSOLES<br />
Footrest, slimline and cashless bases<br />
available. Casino Consoles, the only<br />
name you need when it comes to<br />
professional poker machine bases<br />
and screening.<br />
P: 07 3890 2969<br />
www.casinoconsoles.com.au<br />
COMMERCIAL FITOUTS<br />
Bars, Clubs, Cafes, Restaurants.<br />
Specialists in unique and premium<br />
HOSPITALITY FIT-OUT SPECIALISTS<br />
nationwide commercial fit-outs <strong>for</strong><br />
clubbarconcepts.com.au<br />
clubs, bars, cafes and restaurants.<br />
Finn McCool<br />
WINNER OF<br />
P: 1300 426 637 (1300 HAMMER)<br />
E: sales@clubbarconcepts.com.au<br />
www.clubbarconcepts.com.au<br />
AWARDS FOR<br />
EXCELLENCE<br />
SCIENTIFIC GAMES<br />
This new generation of exciting game<br />
content draws on the strength of<br />
Scientific Games to create one of<br />
the most dynamic game libraries<br />
in the market.<br />
P: 07 3458 9180<br />
www.sggaming.com/australia<br />
REFRIGERATION SYSTEMS<br />
Time to upgrade your beverage and refrigeration systems?<br />
Call us <strong>for</strong> expert advice and all your requirements including:<br />
Quality beer dispensing equipment | Ice machines |<br />
Refrigeration | Custom solutions <strong>for</strong> all venue sizes | AS5034<br />
Compliancing | Sales, Installation, 24/7 Service.<br />
Phone: 07 3422 0011 www.allsocool.com.au<br />
UNIQUELY CREATIVE IDEAS FOR YOUR BUSINESS<br />
We go above and beyond, whether it’s looking at an advertising<br />
campaign or a promotional concept. We develop creative<br />
solutions to grow your business. That’s the ultimate aim.<br />
E: ideas@horseandwater.com.au<br />
www.horseandwater.com.au<br />
<strong>QHA</strong> REVIEW | 62<br />
PRESTIGE GAMING STOOLS<br />
Com<strong>for</strong>t at Play<br />
Karo Australia Pty Ltd<br />
P: 02 9980 1431<br />
E: info@karo.com.au<br />
www.karo.com.au<br />
DOWNTOWN DOMESTICS<br />
Too busy to get domestic?<br />
Window cleaning | Building washing<br />
Housekeeping | Carpet / Upholstery<br />
Cleaning | Bond / Spring cleaning |<br />
Emergency cleaning | Pest control.<br />
P: 1300 386 963<br />
www.downtowndomestics.com<br />
CITY PROPERTY SERVICES<br />
Over 25 years of commercial cleaning<br />
services | Compliant with ISA 9001<br />
| Quality assurance | EcoClean<br />
Certified using environmentally<br />
friendly products | Free quotations.<br />
P: 07 3391 2005<br />
www.citypropertyservices.com
TRADE DIRECTORY<br />
PROUD PLATINUM PARTNERS OF THE <strong>QHA</strong>.<br />
COMPLETE FACILITY MANAGEMENT SPECIALISTS<br />
Brisbane | Gladstone | Gold Coast | Sunshine Coast |<br />
Mackay | Toowoomba | Townsville | Wide Bay. Hospitality<br />
cleaning specialist, Hotel refurbishments, Lawns & ground<br />
maintenance, Property & asset management, High pressure<br />
cleaning/ non slip solution specialists.<br />
P: 1800 262 637<br />
www.cmbm.com.au<br />
GLASS RECYCLING MANAGEMENT<br />
Save time, space, money, people and the environment.<br />
Reduce bottle noise inside and outside your venue. Improve<br />
workplace health and safety. Reduce space needed <strong>for</strong> glass<br />
waste bins. Save money on your current waste charges<br />
Free trial call 1300 306 039 E: info@bottlecycler.com<br />
www.bottlecycler.com<br />
BROADLEY REES HOGAN<br />
Full range of commercial legal services to assist the liquor and<br />
gaming industry, including all Liquor/Gaming applications and<br />
advisory, WHS, employment and property services.<br />
Robert Lyons | P: 07 3223 9121<br />
E: robert.lyons@brhlawyers.com.au<br />
Darren Anderson | P: 07 3223 9103<br />
E: darren.anderson@brhlawyers.com.au<br />
www.brhlawyers.com.au<br />
MARKET LEADING BRANDS IN EQUIPMENT<br />
No matter the size, shape or demands placed on your<br />
business, we have the ability to deliver equipment that is<br />
functional, adaptable and reliable. Convotherm, Waldorf,<br />
Waldorf Bold, Turbofan, Washtech.<br />
Phone: 1800 023 953 E: info@moffat.com.au<br />
Service department: 1800 622 216<br />
ADVERTISING & PROMOTION<br />
For more in<strong>for</strong>mation on advertising and promoting<br />
your business in the <strong>QHA</strong> REVIEW contact<br />
qhareview@qha.org.au<br />
<strong>QHA</strong> REVIEW | 63
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.<br />
THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES<br />
MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong><br />
PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.<br />
<strong>QHA</strong> REVIEW | 64<br />
ACCOUNTING/ TAX<br />
Hanrick Curran<br />
Accountants & Strategists<br />
Ph: 07 3218 3900<br />
www.hanrickcurran.<br />
com.au<br />
HLB Mann Judd -<br />
Chartered Accountants<br />
Ph: 07 3001 8800<br />
www.hlb.com.au<br />
Prosperity Advisers QLD<br />
Ph: 07 3007 1971<br />
www.prosperityadvisers.<br />
com.au<br />
McGrathNicol<br />
Ph: 07 3333 9800<br />
www.mcgrathnicol.com<br />
PJT Accountants &<br />
Business Advisors<br />
Ph: 07 5413 9300<br />
www.pjtaccountants.com.au<br />
Professional Client Services<br />
(QLD) P/L- Accountants &<br />
Business Advisors<br />
Ph: 07 3209 4452<br />
www.pcsqld.com.au<br />
Sage Software Australia<br />
Ph: 02 9884 4000<br />
www.sage.com.au<br />
ARCHITECTS /<br />
REFURBISHMENT/<br />
RECONSTRUCTION /<br />
REPAIRS<br />
Brand & Slater<br />
Architects P/L<br />
Ph: 07 3252 8899<br />
www.brandandslater.<br />
com.au<br />
Paynter Dixon - Design &<br />
Construction<br />
Ph: 07 3368 5500<br />
www.paynter.com.au<br />
Rohrig Hospitality<br />
Ph: 07 3257 4411<br />
www.rohrlg.com.au<br />
Bridgeman Stainless<br />
Solutions<br />
Ph: 07 3205 9466<br />
www.bridgemen.com.au<br />
Club Bar Concepts<br />
Ph: 1300 426 637<br />
clubbarconcepts.com.au<br />
Hot Concepts Design and<br />
Construction<br />
Ph: 07 3277 7740<br />
www.hotconcepts.com.au<br />
New Life Restorations<br />
Ph: 1300 356 633<br />
www.newliferestorations.<br />
com.au<br />
Unita Group<br />
Ph: 1300 659 399<br />
www.unita.com.au<br />
BEVERAGES<br />
Accolade Wines<br />
Ph: 07 3252 7933<br />
www.accolade-wines.<br />
com<br />
Asahi Premium<br />
Beverages<br />
Ph: 07 3868 2388<br />
www.schweppes.com.au<br />
Brown-Forman<br />
Australia P/L<br />
Ph: 07 3010 2000<br />
www.brown-<strong>for</strong>man.com<br />
Carlton & United<br />
Breweries<br />
Ph: 07 3666 4104<br />
www.cub.com.au<br />
Coca-Cola Amatil<br />
Ph: 13 26 53<br />
www.ccamatil.com<br />
Diageo<br />
Ph: 07 3257 0800<br />
www.diageo.com<br />
Lion<br />
Ph: 07 3361 7400<br />
www.lionco.com<br />
Red Bull Australia<br />
Ph: 02 9023 2892<br />
www.redbull.com.au<br />
Samuel Smith & Son<br />
Ph: 07 3373 5777<br />
www.samsmith.com<br />
Sirromet Wines<br />
Ph: 07 3206 2999<br />
www.sirromet.com<br />
Treasury Wine Estates<br />
Ph: 03 9685 8000<br />
treasurywineestates.com<br />
Liquor Marketing Group<br />
Ph: 07 3246 5272<br />
www.bottlemart.com.au<br />
EDUCATION, TRAINING<br />
& EMPLOYMENT<br />
Best Security - Security<br />
and Training<br />
Ph: 07 3212 8460<br />
www.bestsecurlty.net.au<br />
Australian Fire Protection<br />
Ph: 1300 803 473<br />
www.austfirepro.com.au<br />
Availio<br />
Ph: 07 3218 3900<br />
www.hanrickcurran.com.au<br />
Frontier Leadership<br />
Ph: 0423 097 246<br />
www.frontierleadership.edu.au<br />
Professional Hospitality<br />
Ph: 07 3160 8132<br />
professionalhospitality.com.au<br />
St John Ambulance Australia<br />
Ph: 07 3253 0552<br />
www.stjohnqld.com.au<br />
ENERGY GAS/POWER<br />
TransTasman<br />
Energy Group<br />
Ph: 1300 118 834<br />
www.tteg.com.au<br />
Bromic Heating<br />
02 9426 5222<br />
www.bromicheating.com<br />
Eco Synergy Systems<br />
Ph: 0429 820 101<br />
www.ecosynergysystems.<br />
com.au<br />
Choice Energy<br />
Ph: 03 9002 5123<br />
www.choiceenergy.com.au<br />
ELGAS<br />
Ph: 131161<br />
www.elgas.com.au<br />
Leading Edge Energy<br />
Ph: 1300 852 770<br />
www.leadingedgeenergy.<br />
com.au<br />
Make It Cheaper<br />
Ph: 1300 957 721<br />
www.makeitcheaper.com.au<br />
FINANCES, BANKING,<br />
INSURANCE &<br />
INVESTMENTS<br />
Green Finance Group<br />
Ph: 0457 883 700<br />
www.greenfinancegroup.<br />
com.au<br />
GSA Insurance Broker<br />
Ph: 02 8274 8138<br />
www.gsaib.com.au<br />
Hanrick Curran –<br />
Chartered Accountants<br />
Ph: 07 3218 3900<br />
hanrickcurran.com.au<br />
Silverchef<br />
Ph: 07 3335 3392<br />
www.silverchef.com.au<br />
St. George Corporate &<br />
Business Bank<br />
Ph: 07 3232 8911<br />
www.stgeorge.com.au/<br />
corporate-business<br />
Westpac Banking<br />
Corporation<br />
Ph: 07 3350 7750<br />
www.westpac.com.au<br />
Ausure Insurance Brokers<br />
SEQ<br />
Ph: 1300 450 663<br />
www.ausureseq.com.au<br />
Banktech<br />
Ph: 1800 080 910<br />
www.banktech.com.au<br />
BUPA - health insurance<br />
Ph: 134135<br />
(quote ID 2109197)<br />
www.bupa.com.au<br />
Trinitas Australia Pty Ltd<br />
Ph:1300 836 025<br />
www.trinitas3.com.au<br />
FOOD & ASSOCIATED<br />
BUSINESSES<br />
PFD Food Services<br />
Ph: 07 3906 9726<br />
www.pfdfoods.com.au<br />
GAMING AND RACING<br />
Ainsworth Game<br />
Technology P/L<br />
Ph: 07 3209 6210<br />
www.ainsworth.com.au<br />
Aristocrat Leisure<br />
Industries<br />
Ph: 07 3727 1600<br />
www.aristocrat.com.au<br />
Aruze Gaming Australia<br />
Ph: 0438 717 177<br />
www.aruzegaming.com<br />
IGT<br />
Ph: 07 3890 5622<br />
www.igt.com.au<br />
Konami Australia<br />
Ph: 02 9666 3111<br />
www.konamiaustralia.com.au<br />
Max Queensland<br />
Ph: 07 3637 1235<br />
www.maxgaming.com.au<br />
Scientific Gaming<br />
Ph: 02 9773 0299<br />
www.scientificgames.com<br />
Tabcorp Keno<br />
Ph: 07 3243 4113<br />
www.tabcorp.com.au<br />
UBET<br />
Ph: 07 3637 1370<br />
www.ubet.com<br />
Australian Pokie Consoles<br />
Ph: 0413 261 777<br />
www.clubsandpubs.com.au<br />
Bytecraft Systems -<br />
Gaming Machine Service<br />
Ph: 07 3456 3345<br />
www.bytecraft.com.au<br />
Karo - gaming stools<br />
Ph: 02 9980 1431<br />
www.karo.com.au<br />
HOSPITALITY<br />
CONSULTANTS<br />
Silverchef<br />
Ph: 07 3335 3392<br />
www.silverchef.com.au<br />
AHS Hospitality<br />
Ph: 07 5512 6143<br />
www.ahshospitality.com.au<br />
Commercial Licensing<br />
Specialists<br />
Ph: 07 5526 0112<br />
www.clslicensing.com.au<br />
DWS Hospitality<br />
Specialists<br />
Ph: 07 3878 9355<br />
www.dws.net<br />
Professional Hospitality<br />
Ph: 07 3160 8132<br />
www.professionalhospitality.<br />
com.au
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> PLATINUM PARTNERS<br />
HOTEL ENTERTAINMENT<br />
Fox Sports<br />
Ph: 0403 061 412<br />
www.foxsports.com.au<br />
Foxtel <strong>for</strong> Business<br />
Ph: 1300 720 630<br />
www.austar.com.au<br />
Sky Channel<br />
Ph: 07 3228 6344<br />
Freecall: 1800 251 710<br />
www.skychannel.com.au<br />
Knight Frank Australia<br />
Ph: 07 3246 8888<br />
www.knightfrank.com.au<br />
Knight Frank Valuations<br />
Ph: 07 3193 6800<br />
www.knightfrank.com.au<br />
Landmark White<br />
Ph: 07 3226 0002<br />
www.landmarkwhite.com.au<br />
Off Market Hotels<br />
Ph: 0477 271 875<br />
www.offmarket.net.au<br />
<strong>QHA</strong> DIAMOND PARTNERS<br />
Nightlife - Music & Video<br />
Freecall: 1800 679 748<br />
www.nightlife.com.au<br />
Ray White Hotels<br />
Ph: 02 8016 3810<br />
www.raywhite.com.au<br />
Pro Score - Sporting<br />
Promotions<br />
Ph: 0431 366 800<br />
www.proscore.com.au<br />
Recharge DJs - Brisbane<br />
Ph: 1300 836 832<br />
www.rechargedjs.com<br />
HOTEL & BAR SUPPLIES<br />
BOC Limited -Gas/<br />
Reticulation Supply<br />
Ph: 07 3212 4322<br />
www.boc.com.au<br />
Base Interior Solutions<br />
Ph: 0435 934 948<br />
www.baseintsolutions.com<br />
Andale Beverage Systems<br />
Ph: 07 3421 5200<br />
www.andale.com.au<br />
LEGAL<br />
Mullins Lawyers<br />
Ph: (07) 3224 0222<br />
www.mullinslaw.com.au<br />
Bennett & Philp Lawyers<br />
Ph: 07 3001 2999<br />
www.bennettphilp.com.au<br />
Broadley Rees Hogan Lawyers<br />
Ph: 07 3223 9121<br />
www.brhlawyers.com.au<br />
Commercial Licensing<br />
Specialists<br />
Ph: 07 5526 0112<br />
www.clslicensing.com.au<br />
Corrs Chambers<br />
Westgarth - Lawyers<br />
Ph: 07 3228 9778<br />
www.corrs.com.au<br />
<strong>QHA</strong> GOLD PARTNERS<br />
Ice & Beverage Solutions<br />
Ph:5578 9820<br />
www.iceandbeverage.com.au<br />
HOTEL BROKERS /<br />
REAL ESTATE /<br />
PROPERTY VALUERS<br />
Power Jeffrey & Co -<br />
Hotel Brokers<br />
Ph: 07 3832 6000<br />
www.powerjeffrey.com.au<br />
Off Market Hotels<br />
Ph: 0477 271 875<br />
www.offmarketre.net.au<br />
CRE Brokers<br />
Ph: 07 5371 0165<br />
www.crebrokers.com<br />
The Lido Group<br />
0423 695 703<br />
www.lido.com.au<br />
CBRE Hotels<br />
Ph: 0418 886 525<br />
www.cbrehotels.com<br />
LIQUOR BUYING GROUPS<br />
Independent Liquor Group<br />
Ph: 07 3713 2751<br />
www.ilg.com.au<br />
Liquor Marketing Group<br />
(Bottlemart)<br />
Ph: 1300 733 504<br />
www.bottlemart.com.au<br />
LIQUOR WHOLESALE<br />
GROUPS<br />
ALM (Australian Liquor<br />
Marketers)<br />
Brisbane: Ph: 07 3489 3600<br />
Townsville: Ph: 07 4799 4022<br />
Cairns: Ph: 07 4041 6070<br />
www.almliquor.com.au<br />
MEDIA/MARKETING<br />
iCharge Tablets<br />
Ph: 1300 852 636<br />
www.icharge.net.au<br />
<strong>QHA</strong> SILVER PARTNERS<br />
Aruze Gaming<br />
Green Finance Group<br />
Independent Liquor Group<br />
Trans Tasman Energy Group<br />
Hanrick Curran<br />
Silverchef<br />
<strong>QHA</strong> BRONZE PARTNERS<br />
Power Jeffrey and Company<br />
Best Security<br />
Off Market Hotels<br />
Rohrig Group<br />
St George Bank<br />
Red Bull Australia<br />
Brand+Slater Architects<br />
BOC Limited<br />
Paynter Dixon<br />
Prosperity Advisers QLD<br />
iCharge Tablets<br />
Complete Property Service Australia<br />
GSA Insurance Brokers<br />
<strong>QHA</strong> REVIEW | 65
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
APPROVED<br />
MANAGER’S<br />
LICENCE<br />
RESPONSIBLE MANAGEMENT<br />
OF LICENSED VENUES<br />
TRAINING<br />
“HONESTLY THE BEST TRAINING<br />
SESSION! FUN AND LIGHT-HEARTED<br />
WHILE BEING VERY INFORMATIVE AND<br />
KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />
OTHER COURSES OFFERED:<br />
Online RSA/RSG Training<br />
Gaming Nominee Training<br />
Employment Relations Training<br />
Employment Relations Webinar<br />
Responsible Management of Licensed Venues<br />
Training is a mandatory training requirement<br />
<strong>for</strong> those applying <strong>for</strong> a liquor licence, and<br />
applicants <strong>for</strong> an Approved Manager’s Licence.<br />
Training is offered face to face at regional<br />
centres throughout Queensland.<br />
For more in<strong>for</strong>mation please contact the<br />
<strong>QHA</strong> Training Centre<br />
Ph: 07 3221 6999 Fax: 07 3221 6649<br />
Email: training@qha.org.au<br />
Web: www.qha.org.au<br />
OTHER / UNIFORMS<br />
/ PROMOTIONAL<br />
PRODUCTS<br />
Welborne Corporate Image<br />
Ph: 07 3267 2800<br />
www.welborne.com.au<br />
POINT OF SALE<br />
Bepoz Retail Solutions<br />
Ph: 1300 023 769<br />
www.bepoz.com.au<br />
Banktech<br />
Ph: 1800 080 910<br />
www.banktech.com.au<br />
Cardtronics Australia<br />
Ph: 07 3213 9505<br />
www.cardtronics.com.au<br />
CashPoint Payment Solutions<br />
Ph: 1300 286 626<br />
www.cashpoint.com.au<br />
lnCash ATMS<br />
Ph: 1300 800 660<br />
www.incash.com.au<br />
PRINTING / GRAPHIC<br />
DESIGN<br />
Platypus<br />
Ph 07 3352 0300<br />
www.platypusgraphics.com<br />
Easil - Graphic Design<br />
Ph: 1300 032 745<br />
www.easil.com<br />
SECURITY / CLEANING<br />
Best Security<br />
Ph: 07 3212 8460<br />
www.bestsecurity.net.au<br />
Complete Property Service<br />
Australia<br />
Ph: 07 3180 3800<br />
www.cpsa.online<br />
Clear to Work - Police Checks<br />
Ph: 07 3899 1123<br />
www.cleartowork.com.au<br />
Challenger Services Group<br />
Ph: 07 5668 3133<br />
www.csgroup.com.au<br />
CMBM Facility Services<br />
Ph: 07 3391 1040 /<br />
0419 708 715<br />
www.cmbm.com.au<br />
Lotus Filters<br />
Ph: 1300 653 536<br />
www.lotusfilters.com.au<br />
Tru Security Services<br />
Phone: 0452 377 662<br />
Web: www.trusecurity.com.au<br />
SUPERANNUATION<br />
lntrust Super Fund<br />
Ph: 07 3013 8700<br />
www.intrust.com.au<br />
Hanrick Curran<br />
Superannuation<br />
Ph: 07 3218 3900<br />
www.hanrickcurran.com.au<br />
TECHNOLOGICAL<br />
PRODUCTS & SERVICES<br />
Your App<br />
Ph: 1300 765 385<br />
www.unidapsolutions.com.au<br />
Answers IT Pty Ltd<br />
Ph: 07 3123 7929<br />
www.answersit.com.au<br />
Bytecraft Systems<br />
Ph: 07 3456 3345<br />
www.bytecraft.com.au<br />
Eco Synergy Systems<br />
Ph: 0429 820 101<br />
ecosynergysystems.com.au<br />
JB Hi-Fi Commercial<br />
Division<br />
Ph: 07 3360 9925<br />
www.jbhifi.com.au<br />
JVG Sound Lighting & Visual<br />
Ph: 07 5599 1222<br />
www.jvgsound.com.au<br />
QIKID<br />
Ph: 1300 553 256<br />
www.qikid.com<br />
Scantek Solutions<br />
Ph: 1300 552 106<br />
www.scantek.com.au<br />
Time Target<br />
Ph: 07 3137 1133<br />
www.timetarget.com<br />
ViMedia<br />
Ph: 1300 846 334<br />
www.klackit.com<br />
TRANSPORT<br />
A.P. Eagers Limited<br />
Ph: 07 3109 6731<br />
www.apeagers.com.au<br />
Black and White Cabs<br />
Ph: 07 3860 1800<br />
blackandwhltecabs.com.au<br />
WASTE MANAGEMENT<br />
Bottlecycler<br />
Ph: 0434 416 540<br />
www.bottlecycler.com
EXPERIENCE<br />
INTENSIVE CARE<br />
We’re the trusted supplier <strong>for</strong> numerous South-East Queensland hotels and<br />
restaurants. We offer a full commercial laundry and dry cleaning service.<br />
Simply give us a call on 1800 PICKUP and we will be there pronto in one of our<br />
super schmick Plus Dry Cleaners vans to collect your order.<br />
1800 PICKUP | WWW.PLUSDRYCLEANERS.COM.AU
ARE YOU THE<br />
BEST IN QLD?<br />
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2018<br />
2018<br />
NOMINATIONS<br />
CLOSE<br />
29 JUNE 2018<br />
AWARDS FOR<br />
EXCELLENCE<br />
AWARDS FOR<br />
EXCELLENCE<br />
ENTRANT INFORMATION CATEGORIES & CRITERIA<br />
NOMINATIONS CLOSE 29 JUNE 2018<br />
ENTRANT INFORMATION CATEGORIES & CRITERIA<br />
NOMINATIONS CLOSE 29 JUNE 2018<br />
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NEED TO KNOWABOUT<br />
THE AWARDS VISIT<br />
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