La Red de Alta Velocidad Europea: Más un mosaico poco efectivo que una realidad

operators, the Commission has recently proposed in its Recast of the Rail Passenger Rights
Regulation (EC)1371/2007 (COM(2017)548 final) a more standardised approach to reporting
including more detailed minimum service quality standards for customers satisfaction surveys in its
Annex III, point I (2). However, this will not allow for full harmonisation and therefore the
Commission considers that the continuation of Eurobarometer surveys every 4-6 years (subject to
the availability of budgetary resources) is an appropriate and proportionate tool to give the most
robust and representative overview of trends in customer satisfaction at EU level.The
Eurobarometer findings are published separately as well as analysed in a policy context in the
Commission's subsequent Rail Market Monitoring report.
Furthermore, given its objective of rail liberalisation, the Commission does not consider that it is for
the Commission to assess competing market players against each other.
5. The Commission accepts this recommendation.
In 2017, the Commission launched a comprehensive study on the internalisation of external costs,
with the aim of assessing the extent to which the "user pays" and "polluter pays" are implemented in
the EU countries across modes. Providing the relevant methodologies and data also serves the
purpose of facilitating the future implementation of these principles by the responsible Member
States.
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