department of management research report 2009 - School of ...

RICHARD GREATBANKS
RESEARCH INTERESTS
Richard’s research interests are in the areas of quality process improvement and
performance measurement, particularly in conjunction with SME manufacturing companies.
The development and application of six sigma approaches to service quality, particularly in a
Lean Healthcare context, is also of interest.
SUPERVISION 2009
PhD
Evelyn Looi (current). Knowledge management in maintaining quality assurance of higher
education institutions (Supervisors: Richard Greatbanks, André Everett)
Fa Niemi (current). An investigation of knowledge management within online social media
environments including blogs and online social networking sites addressing the question: "To
what extent do virtual environments facilitate knowledge conversion within organisations?"
(Supervisors: Richard Greatbanks, Bronwyn Boon)
PUBLICATIONS 2004‐2009
Journals
Greatbanks, R., & Tapp, D. (2007). The impact of balanced scorecards in a public sector
environment: Empirical evidence from Dunedin City Council, New Zealand.
International Journal of Production and Operations Management, 27(8), 39‐59.
McCarthy, G., & Greatbanks, R. (2006). Impact of EFQM excellence model on leadership in
German and UK organisations. International Journal of Quality and Reliability
Management, 23(9), 1068‐1091.
Greatbanks, R., & Bamford, D. (2005). The use and application of quality management tools
and techniques ‐ everyday examples. International Journal of Quality and Reliability
Management, 22(4), 376‐392.
Wang, Y. M., Greatbanks, R. W., & Yang, J. B. (2005). Interval efficiency assessment using
data envelopment analysis. Fuzzy Sets and Systems, 153, 347‐370.
Books, book chapters, monographs
Greatbanks, R. (2008). Operations management. In K. Bartol, M. Tein, G. Matthews, & B.
Sharma (Eds.), Management: A Pacific rim focus (5th ed.). (pp. 636‐686). Sydney,
Australia: McGraw Hill.
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