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Grey Power September 2018

The Grey Power Magazine is a prime national news source for its readers – New Zealand men and women over 50. Circulated quarterly to more than 68,000 members, Grey Power Magazine reports on the policies of the Grey Power Federation, and the concerns of the elderly, backgrounding and interpreting official decisions which affect their lives.

The Grey Power Magazine is a prime national news source for its readers – New Zealand men and women over 50. Circulated quarterly to more than 68,000 members, Grey Power Magazine reports on the policies of the Grey Power Federation, and the concerns of the elderly, backgrounding and interpreting official decisions which affect their lives.

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GREY POWER LOBBY REPORT<br />

NZ GREYPOWER MAGAZINE » SEPTEMBER <strong>2018</strong> 29<br />

holds to be part of this programme<br />

and the aim of the monitoring programme<br />

is to provide consumers with<br />

independent information on broadband<br />

performance across different<br />

providers, plans, and technologies, to<br />

help them choose the best broadband<br />

for their household. Shining a light<br />

on actual broadband performance<br />

will also encourage telco providers to<br />

compete on performance and not just<br />

price.<br />

Three thousand volunteers from<br />

all parts of the country, of all ages,<br />

and on all types of broadband technologies,<br />

plans and providers are required<br />

to take part.<br />

Volunteers will be provided with<br />

a Whitebox (similar to a modem) to<br />

plug in at home. The Whitebox will<br />

perform automated tests on a home’s<br />

internet performance at different<br />

times of the day. It will not record any<br />

personal information or browsing<br />

history and does not interfere with<br />

your internet service. A small amount<br />

of your broadband data will be used<br />

to conduct testing. However, this is<br />

expected to have little to no impact<br />

on testing volunteers.<br />

SamKnows has been selected to run<br />

the programme following an open tender<br />

process. The programme is costing<br />

$2.8 million over three years. Sam-<br />

Knows is currently assessing broadband<br />

performance for about half of the<br />

world’s internet population.<br />

Monitoring results and reports will<br />

be available on a dedicated website<br />

from October <strong>2018</strong> at www.measuringbroadbandnewzealand.com.<br />

More information on the programme<br />

and details about how to<br />

become a volunteer can be found at<br />

www.comcom.govt.nz/broadbandvolunteer.<br />

The <strong>Grey</strong> <strong>Power</strong> Federation<br />

Office has circulated the Press<br />

release re this programme.<br />

Background to SamKnows<br />

SamKnows was founded in 2003 and<br />

is based in London. It is considered to<br />

be a world leader in internet performance<br />

measurement and its current<br />

testing programmes cover almost half<br />

of the world’s internet population.<br />

It works with regulators from the<br />

UK, US, European Commission, Singapore,<br />

Brazil and Canada to measure<br />

internet performance across the<br />

whole of Europe, North and South<br />

America, parts of Asia, and Australia.<br />

More information about SamKnows<br />

can be found at www.samknows.com.<br />

Tender process<br />

In June 2017, the Commission put<br />

out a Request for Proposal (RFP) for<br />

a provider to supply broadband testing<br />

and reporting on behalf of the<br />

Commission.<br />

We received six applications for<br />

the contract, with each assessed under<br />

the All of Government rules of<br />

sourcing, against criteria including<br />

value for money, and the quality of<br />

the product and service offering. The<br />

Commission’s previous broadband<br />

testing programme was conducted by<br />

TrueNet. That programme had operated<br />

since 2012 and concluded earlier<br />

this year.<br />

The Commission’s role in telecommunications<br />

As part of our wider role, the Commission<br />

monitors the competition,<br />

development, and performance of<br />

telecommunication markets under<br />

section 9A of the Telecommunications<br />

Act 2001.<br />

The Telecommunications (New<br />

Regulatory Framework Amendment)<br />

Bill currently before Parliament would<br />

also require the Commission to specifically<br />

monitor retail service quality<br />

and provide consumer-friendly information<br />

to help consumers make more<br />

informed purchasing decisions.<br />

Information provided by Rachael<br />

Cox - Senior Communications Adviser-<br />

Commerce Commission | Te<br />

Komihana Tauhokohoko<br />

4. The Banking Ombudsman Nicola<br />

Sladden and Tina Mitchell (Deputy<br />

Banking Ombudsman – Prevention)<br />

Meeting purpose was to become informed<br />

re the following <strong>Grey</strong> <strong>Power</strong><br />

issues:<br />

Bank fees – <strong>Grey</strong> <strong>Power</strong> has had<br />

many emails etc. about bank charges<br />

lately and we were informed that<br />

banks have a legal right to charge but<br />

the question was asked are the charges<br />

reasonable and is it the right thing<br />

to do?<br />

We were told that the Bankers<br />

Association promotes the following<br />

code:<br />

When you deal with us, we will do<br />

these things.<br />

• Treat you fairly and reasonably.<br />

• Communicate with you clearly and<br />

effectively.<br />

• Respect your privacy and confidentiality<br />

and keep our banking systems<br />

secure.<br />

• Act responsibly if we offer or provide<br />

you with credit.<br />

• Deal effectively with your concerns<br />

and complaints.<br />

In addition to the Code, the New<br />

Zealand Bankers’ Association has developed<br />

a set of voluntary guidelines<br />

to improve access to banking services<br />

for the elderly and disabled people.<br />

The guidelines were developed in<br />

2009 with input from organisations<br />

representing the elderly and disabled<br />

communities and the Human Rights<br />

Commission.<br />

For further information on either<br />

the code or voluntary guidelines<br />

please visit http://www.nzba.org.nz/<br />

consumer-information/code-bankingpractice/code-of-banking-practice/<br />

Nicola and Tina told us that agency<br />

service fees would be one of the biggest<br />

banking related problems for<br />

older people and they suggested that<br />

<strong>Grey</strong> <strong>Power</strong> talk to Hon Kris Faafoi<br />

(Minister of Commerce and Consumer<br />

Affairs) about this issue.<br />

They will also raise this issue with<br />

relevant groups and provide us with<br />

feedback<br />

Scams/Fraud – we were told that<br />

banks have an obligation to keep their<br />

systems safe and secure. The Banking<br />

Ombudsman office provides clear<br />

advice on how to avoid becoming involved<br />

in a scam or fraud so please<br />

use their web-site to access this information.<br />

The Banking Ombudsman office<br />

offers a free and independent dispute<br />

resolution service. They look into<br />

complaints by customers about their<br />

banks.<br />

Sometimes they make formal decisions,<br />

but often they facilitate outcomes<br />

agreeable to the customer and<br />

the bank before that.<br />

They also help in other ways, such<br />

as offering information and guidance<br />

on banking matters. For more information<br />

go to: https://bankomb.org.<br />

nz/about-us/ or obtain a brochure re<br />

their services from your bank.<br />

The Banking Ombudsman office<br />

will provide presentations to <strong>Grey</strong><br />

<strong>Power</strong> associations on scams and<br />

fraud etc. It will also provide copy<br />

for the <strong>Grey</strong> <strong>Power</strong> magazine and address<br />

a Board meeting.<br />

The benefit of the meeting to <strong>Grey</strong><br />

<strong>Power</strong> was to learn more about the<br />

function of the Banking Ombudsman<br />

office and its role in fair banking<br />

practices and scams and fraud.<br />

5. The Rt Hon Winston Peters (Acting<br />

Prime Minister) – <strong>Grey</strong> <strong>Power</strong> asked:<br />

Q. Where are we at with the introduction<br />

of new generation smart card<br />

– will it be an ID card and will it<br />

be able to be utilised nationally for<br />

transport etc.?<br />

A. This is still being worked on – there<br />

is no time-line yet – the practical<br />

issues are being worked through<br />

-we want to get the card right and<br />

it is a priority.<br />

Q. When will the one free annual<br />

health and eye check be introduced?<br />

A. It is on the priority list but cheaper<br />

doctor visits for community service<br />

card holders will start from<br />

December<br />

Q. When will the age for free breast<br />

screening rise to 74 years?<br />

A. This is on the Ministry of Health’s<br />

radar screen and will be done during<br />

the coalition government’s first<br />

term.<br />

Q. When will an aged care commissioner<br />

be appointed? Given that<br />

before the election last year Dr David<br />

Clark said this will be provided<br />

in the first budget – it wasn’t. (see<br />

Stuff = Cate Broughton14:07, Sep<br />

14 2017).<br />

A. This will be followed up with the<br />

Minister of Health<br />

Q. Will the number of District Health<br />

Boards (DHBs) in New Zealand be<br />

part of the review into the health<br />

system?<br />

A. Yes, DHBs will be part of the full<br />

review which is occurring at present-<br />

he is unhappy with the inconsistencies<br />

between DHBs<br />

Q. Is NZ First supportive of a subsidy<br />

for private health insurance holders?<br />

A. Yes<br />

Q. Does NZ First support subsidised<br />

dental care for low income people?<br />

A. The party has no position on this.<br />

It would need buy-in from the Government<br />

and the Opposition.<br />

<strong>Grey</strong> <strong>Power</strong> expressed disappointment<br />

that some pre-election promises<br />

made by the Labour Party had<br />

not eventuated but the Rt Hon Peters<br />

said that it was a coalition government<br />

and therefore some specific<br />

party promises had not come through<br />

the negotiation process or would not<br />

happen at the specified time<br />

The benefit of the meeting to <strong>Grey</strong><br />

<strong>Power</strong> was to provide members with<br />

up-dates on some issues which are<br />

important to members.<br />

6. Matt McPherson – KiwiBank<br />

Kiwi Bank charges<br />

Matt informed <strong>Grey</strong> <strong>Power</strong> that:<br />

- people over 65 years old do not pay<br />

transaction fees<br />

- there will be a waiver for cheque<br />

fees for <strong>Grey</strong> <strong>Power</strong> associations<br />

- any <strong>Grey</strong> <strong>Power</strong> members with<br />

concerns can phone Kiwi Bank<br />

- the bank will sort out fraudulent<br />

transactions and the internet guarantee<br />

clicks in<br />

- <strong>Grey</strong> <strong>Power</strong> members and others<br />

should never give their passwords<br />

out<br />

- financial abuse of older people,<br />

often by family members, was discussed<br />

PROGRESS ON AGM REMITS:<br />

Work has begun or continues on –<br />

REMIT FROM PAST AGMS re breast<br />

screening for over 74 -year-olds<br />

REMIT 17: Free dental care<br />

REMIT 20: Aged Care Commissioner<br />

for older people<br />

REMIT 23: Free macular degeneration<br />

screening & treatment<br />

REMIT 30: Health system review –<br />

fewer DHBs etc.<br />

CORRECTION:<br />

In the last lobby report some information<br />

provided by ACC was inaccurate.<br />

Peter Lewis from ACC has<br />

informed that the age-adjustment<br />

figure in the case study is no longer<br />

accurate: since 1 January 2011, the<br />

age-adjustment for a 74-year-old<br />

male would be 7.5 percent.<br />

Further information can be<br />

accessed at http://www.legislation.govt.nz/regulation/public/1999/0167/latest/DLM286778.<br />

html#DLM286778<br />

Disclaimer: Although every effort has<br />

been made to provide accurate information<br />

in this report the authors<br />

take no responsibility for unintended<br />

inaccuracies<br />

Report author/editor = Jan Pentecost<br />

Advocacy Standing Committee<br />

Co-Chair

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