Supervisor-Skills-Reference-Guide

Table of Contents
RECRUITING................................................................................. 2
EQUAL EMPLOYMENT OPPORTUNITY ..................................... 3
SELECTION ................................................................................... 6
LEADERSHIP PRINCIPLES ........................................................ 10
SUPERVISORY PRINCIPLES .................................................... 12
INTERPERSONAL PRINCIPLES ................................................ 15
BUILDING TRUST ....................................................................... 16
DELEGATION .............................................................................. 17
MOTIVATION............................................................................... 19
RESPECTFUL SUPERVISION ................................................... 22
PERFORMANCE MANAGEMENT .............................................. 24
ESTABLISHING PERFORMANCE EXPECTATIONS................. 26
COACHING FOR OPTIMAL PERFORMANCE ........................... 27
SOLVING PROBLEMS ................................................................ 29
PARTICIPATING IN PROBLEM SOLVING ................................. 30
PROBLEM SOLUTION TYPES ................................................... 31
MAKING DECISIONS .................................................................. 33
CONFIDENTIALITY ..................................................................... 34
TEAM ROLES AND RESPONSIBILITIES ................................... 36
USING “KASH” TO IMPROVE THE TEAM ................................. 37
RESOLVING TEAM CONFLICT .................................................. 38
TAKING CORRECTIVE ACTION ................................................ 40
PROVIDING CONSTRUCTIVE FEEDBACK ............................... 42
PROGRESSIVE DISCIPLINE ...................................................... 43
PREVENTING GRIEVANCES ..................................................... 47
HANDLING A GRIEVANCE ......................................................... 48
UNDERSTANDING CHANGE ..................................................... 51
LEADING CHANGE ..................................................................... 52
BUILDING A CONSTRUCTIVE RELATIONSHIP WITH YOUR
MANAGER ................................................................................... 53
GETTING THE MOST FROM THE JOB ..................................... 54
RECLASSIFICATIONS (FJA’s) ................................................... 56
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