The New Mexico Nurse - January 2019
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Page 8 • <strong>The</strong> <strong>New</strong> <strong>Mexico</strong> <strong>Nurse</strong> <strong>January</strong>, February, March <strong>2019</strong><br />
Violence, Incivility & Bullying<br />
American <strong>Nurse</strong>s Association,<br />
www.nursingworld.org<br />
While nursing is a profession dedicated to helping<br />
others, the highly charged nature of many of the<br />
environments in which nurses work can lead to<br />
situations where emotions boil over.<br />
Incivility, bullying, and violence in the workplace are<br />
serious issues in nursing, with incivility and bullying<br />
widespread in all settings. Incivility is “one or more<br />
rude, discourteous, or disrespectful actions that may<br />
or may not have a negative intent behind them.” ANA<br />
defines bullying as “repeated, unwanted, harmful<br />
actions intended to humiliate, offend, and cause<br />
distress in the recipient.”<br />
Such acts of aggression – be they verbal or physical<br />
– are entirely unacceptable, whether delivered by<br />
patients or colleagues. <strong>The</strong>se incidents not only have a<br />
serious effect on the wellbeing of the nurse in question<br />
but also their ability to care for their patients.<br />
ANA seeks to protect nurses from all types of<br />
workplace conflict through various methods including<br />
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