Hotel & Tourism SMARTreport #41

Richard Barnes
Editor-in-chief
richard.barnes@cleverdis.com
Tel: +33 (0) 4 42 77 46 00
Hotel & Tourism
SMARTreport #41
2019 Winter Edition 5
5
FOREWORD
WISHING YOU A GREAT YEAR!
International arrivals forecast set to grow 3-4% in 2019
Digitalisation, new business models, more
affordable travel and societal changes
are expected to continue shaping the
tourism sector in 2019. According to the
World Tourism Organisation, this year
is expected to see consolidation among
consumers of emerging trends such as
the quest for “travel to change and to
show”, “the pursuit of healthy options”
such as walking, wellness and sports
tourism, and “multigenerational travel” as
a result of demographic changes and more
responsible travel.
The stability of fuel prices is also set to
translate into more affordable air travel
while air connectivity continues to improve
6 EXCLUSIVE INTERVIEWS
6 WHEN THE HOSPITALITY BUSINESS GETS
(EVEN MORE) PERSONAL
David Esseryk, Chief Digital & Marketing Officer,
The Originals, Human Hotels & Resorts
10 THE MURRAY – 50 YEARS YOUNG
Duncan Palmer, Managing Director,
The Murray, Hong Kong
12 EVENTS
12 TOP EU HOTEL MANAGERS GATHER IN PARIS
13 MALAYSIA TOPS BILL AT ITB BERLIN
13 NEW SEGMENT AT ITB: TECHNOLOGY,
TOURS AND ACTIVITIES
15 EVENTS CALENDAR
17 ELITE TRAVEL TRENDS
17 THE LUXURY BUCKET-LIST… MORE
EXTRAVAGANT AND CRAZY THAN EVER
18 IN THE FIELD WITH MARY GOSTELOW
RAISING OUR GLASS TO EXCEPTIONAL
HOLIDAY IDEAS
19 WINE TOURISM – DEVELOPING A HOLISTIC
APPROACH
in many destinations, facilitating the
diversification of source markets. Trends
also show strong outbound travel from
emerging markets, especially India and
Russia, but also from smaller Asian and
Arab source markets.
In this edition of the Hotel & Tourism
SMARTreport, we take you on a tour
of key trends in the sector, such as the
growing will of travellers to get “up close
and personal”, resulting in major moves
in the industry such as the creation of The
Originals Human Hotels and Resorts – topic
of this edition’s main feature interview. We
bring you highlights from major industry
events such as ILTM Cannes or Signature
CONTENTS
19 RELAIS & CHÂTEAUX RAMPS UP WINE
TOURISM
20 CRUISE TRAVEL 2019
21 LUXURY CRUISING TAKES GREAT
STRIDES IN 2019
22 ILTM 2018: FOCUS ON HEALTH & WELLNESS
24 PERSONALISATION KEY TO MARKETING
25 EUROPE
25 THE IMPORTANCE OF TOURISM IN EUROPE:
MORE THAN TWO MILLION BUSINESSES
IN EU LIVE FROM TOURISM
26 FACTS & FIGURES
EUROPE: SUSTAINED GROWTH IN PEAK
SEASON 2018
27 SCHENGEN NEWS: ROMANIA AND BULGARIA
SET TO JOIN, AND STRENGTHENING OF VIS
27 INNOVATION AND DIGITALISATION TOP
OF EUROPEAN TOURISM AGENDA
28 AIR TRANSPORT
EUROPE: GROWTH IS IN THE AIR
28 CURRENT FLIGHTS PROTECTED,
BUT FUTURE GROWTH AT RISK FROM
NO DEAL BREXIT
Network’s annual Vegas extravaganza.
In “Elite Travel Trends”, industry “guru”
Mary Gostelow spotlights high-end wine
tourism.
Our regional feature centres on Europe,
where more than two-million businesses
live from tourism. And in our Innovations
and Technology section, we fly you to Las
Vegas for the annual CES show – to check
out the key technical trends that will be
picked-up by your clients in years to come.
Wishing you happy reading, and, above
all, a prosperous 2019!
29 NEWS BRIEFS
31 TRENDING HOTELS
MONACO: PRINCELY NAMES
FOR A ROYAL EXPERIENCE
31 VENICE? A SPLENDID IDEA!
32 TRENDING DESTINATIONS
THE GREEK TOURISM BOOM CONTINUES
33 INNOVATIONS
& TECHNOLOGIES
33 WHEN TECHNOLOGY HAS ITS FINGER
ON YOUR PULSE
35 THE TRANSLATION OF CONSUMER “WANTS”
INTO HOSPITALITY “HAVES”
Nicolas Mercier, Practice Lead, Hospitality & Travel,
Samsung Electronics
36 SAMSUNG ELECTRONICS EXPANDS AI
RESEARCH PRESENCE IN NORTH AMERICA,
OPENING ANOTHER AI CENTRE IN MONTREAL
37 CONNECTED LIVING 2.0
38 THE 2019 FRAME BY SAMSUNG
38 ROBOTICS PLATFORMS
FOR THE FUTURE OF AI
38 MICROLED: THE FUTURE OF BIG DISPLAYS