The 10 Most Recommended Retail Solution Providers in 2019 [ Business Magazine ]

Interview with Insights success
Mr. Sadique has been an
Entrepreneur, Product Evangelist,
Mentor, and a domain Leader in
retail who helped the company to
continuously innovate solutions with
experience in building innovative
technologies helping maximize the
potential for Airports, Shopping
Centres, Retail, Governments, and
Aviation. He Started the company
providing POS Solutions to small
and medium businesses then
reinvented itself to provide enterprise
solutions to large businesses and now
oversees the transformation of
“Pathfinder” from a technology
platform to a knowledge platform
with an experienced team of veteran
subject matter experts supported by a
large Data Science team, the
combination that is adding
tremendous value to clients globally.
2. Kindly brief us about your
company and its inception story.
Founded in 1994, started offering IT
Solutions ranging from Business
process management to
infrastructure, security and
networking. In the year 2000, we
forayed into retail domain to offer
POS solutions, then we innovated,
the much renowned “XtreMe
Imperium Solution” for Shopping
Centers & Airports in 2008, which
became the foundation for the huge
success of Pathfinder. We got
recognized by the shopping centres
and Airports and received an award
in 2012 for executing the best EPOS
solution in Rajiv Gandhi
International Airport ,Hyderabad
India. As an organization, we are 25
years old and about 10 years back we
pivoted to providing data solutions.
Our journey began with solutions for
Airports helping them with capturing
sales data and then running analytics
on it. We realized that shopping
centres would also benefit immensely
from a solution like this. We are now
present in over 100 shopping centres
in India and are leaders in revenue
assurance for shopping centres and
airports. With our solutions being
used in over 15 Indian airports, 3
International airports, we are now
acquiring international airports as our
clients. Our latest innovation
“RAPPO – Customer Engagement
Platform” is no less than a disruption
in the retail world. Currently we have
direct global offices in India, Dubai,
Singapore and Portugal. We work
through partners in other countries
who help us expand and penetrate
new markets.
3. What are the distinct products
and services provided by the
company?
Our product suite consists of our
“P+ Platform” which consists of our
Enterprise Applications (Revenue
Assurance, Lease & Contract
Management, Facility Management),
Data Sciences (Customer
Engagement, Footfall & People
Analytics, Blended Insights) and
Consulting & Advisory services.
4. What is your view about the
current opportunities and
challenges in the Retail
Industry?
There has been a shift in consumer
behavior owing to the new channels
of retail spoiling customers for
choice. Brick and mortar retail are
evolving and innovating to catch up
with the consumer’s aspiration and
cater to the modern customer.
Consumers need an uplifting sensory
experience which revolves around
brick and mortar retail. In the next
few years we will see technology
blending seamlessly between online
and offline stores. If you notice
many successful online brands are
now adopting offline channels and
the reason is simple, they need to be
there, where the customer is and
give them a real-time experience of
the brand and the products being
offered.
While this transformation occurs, the
need for retail to adopt new
technologies in Data Science is what
will give them an edge over
competition. From communication
FEBRUARY 2019
19