TC0619

TECH
INTEGRATING DATA
PILOT FLYING J LAUNCHES NEW VIRTUAL MAINTENANCE
SYSTEM AS PART OF TRUCK CARE SERVICES
Pilot Flying J has launched its new virtual
maintenance system, Fleet Center,
as part of the company’s Truck Care
service platform.
Available in April, Pilot Flying J’s Fleet Center allows
Truck Care technicians to focus on providing
the best and fastest service to get drivers back on
the road, according to Dave Latimer, vice president
of shop strategies and operations for Pilot Flying J
Truck Care.
The portal provides fleets 24/7, real-time visibility
and flexibility to manage their equipment —
reducing downtime, increasing speed of service
and improving account management for fleets and
professional drivers.
“With the launch of Fleet Center, we are eager to
dramatically change how fleets do business with
our truck care service,” Latimer said. “By providing
a centralized portal, Fleet Center will make it
easier and faster for fleets to manage the service
of their trucks. Our goal is to remove the stress
and complexity of managing fleet service and get
drivers back on the road as quickly as possible by
providing our customers a window into their Truck
Care account at the touch of a button.”
The virtual maintenance system will provide
fleets with access to time-saving features such as:
• Service management: no phone calls, just
easy business when it comes to scheduling services,
generating and authorizing work orders, and
receiving detailed cost of repair estimates
• Real-time notifications: receive immediate
status updates for in route, on-site and roll times
• Live chat: users can live chat with Truck Care
representatives for quick customer service needs,
and
• Service records: fleets will benefit from reduced
paperwork and improved accuracy of records
with full access to service history and transaction
details.
Rolled out in 2017, Latimer said Pilot Flying J
Truck Care continues to grow with 24 service centers
and more than 135 roadside assistance vehicles
in 36 states to provide professional drivers
with maintenance needs on and off the interstate.
With state-of-the-art facilities and certified technicians
available 24-hours-a-day, Pilot Flying
J Truck Care is dedicated to getting drivers
back on the road quickly and safely, he
said.
As part of its commitment to quality service,
the company is now offering a simplified,
competitive pricing structure for
preventative maintenance services.
Backed by a nationwide limited warranty,
the new flat price for a full preventative
maintenance service with conventional oil
is $299.99 for all engine types.
For more information about Pilot Flying
J Truck Care and to find service center
locations, visit www.pilotflyingj.com/truckcare.
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