Debtfree Magazine January 2020
The January issue of SA's free debt counselling and debt review magazine. We look at the recent R1 million fine handed to a Debt Counsellor and ask if this can be a good thing somehow for the industry. We also have news, tips, advice and more.
The January issue of SA's free debt counselling and debt review magazine. We look at the recent R1 million fine handed to a Debt Counsellor and ask if this can be a good thing somehow for the industry. We also have news, tips, advice and more.
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DEBT COUNSELLOR FINED R1 000 000 WHY THAT’S GOOD NEWS
GOOD FOR THE
INDUSTRY
For many years, other Debt Counsellors have been inundated with
unhappy clients of Ms Lamara and the associated brands who were
looking for a new replacement Debt Counsellor. Many complained
that they were not getting the service they require. They complained
about not being able to speak to the Debt Counsellor and not getting
responses to queries.
Other Debt Counsellors then had to go through the tricky process of moving
the consumers over to their names and were normally not able to even
charge any fees for the huge amount of work it took to set things straight.
This has been a big drain on their resources.
The NCR has been swamped by complaints in regard to this practice and it
has taken a lot of their resources to try to get the Debt Counsellor to comply
fully with the requirements of the Act. The NCR’s very public initial victory in
this regard helps prove that the NCR does have teeth and will take action
to protect consumers who are not getting the service they deserve. The
outcome of the appeal could now reinforce this.
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