TNT_Jan-April-2020

From the Nolen Family
Truly Nolen of America, Inc. has a long history of going the extra mile for our
customers —particularly during times of great need. In the early days, as the world
was coming out of the Great Depression, Truly W. Nolen was not only taking care of the
rats, but he was treating each customer like family. He would do anything — visit them
in the hospital, ix plumbing late on a Sunday, buy groceries — any opportunity to help
a customer well beyond killing bugs.
Truly David Nolen continued that tradition in good times and in bad. For example,
during Hurricane Andrew when other companies were shutting down, Truly gave the
marching orders to give our fume tarps out to whomever needed a tarp for a
temporary roof. This outside-the-box thinking, afforded us long, meaningful
relationships. Ultimately, we came out of the ‘storm’ stronger than ever. We take care of
our customers, not just their bugs.
During these uncertain times, there is one thing that is certain — following the Golden
Rule. We have an opportunity not only as a company, but also as an industry. Consider
this: we are accustomed to wearing gloves and masks. We routinely educate people on
sanitation and often help in that process. We talk to people during stressful situations
often about pests that they frequently cannot see. Although there is nothing that can
quite prepare for the impact of this pandemic, Truly Nolen has a unique opportunity to
truly serve our community.
We have an opportunity to go beyond killing bugs. We have an opportunity to give to
and serve our communities at the highest level ensuring that the experience is
exceptional, even during uncertain times. This is what the Yellow Standard is all about.
A special thank you to all of our partners who are in the ield and out servicing
the community!
Stay Strong! Follow the Golden Rule.
The Nolen Family
From the Nolen Family
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