TNT_Jan-April-2020

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Employee SpotlightErin Petersen Branch 048Jenny Ensign Branch 072I think Erin Petersen’s story about getting his ownbusinesses card from a competitor would make a goodaddition to the magazine! Check out his post on Yammer!- Chris Cline | Manager Branch 048From Erin’s Yammer post:“I meant to post this yesterday. This was to funny not toshare. Now I have given many, many business cards out. Ihave also received many. This one however will now alwaysbe special to me. While enjoying some time off yesterdaywith my wife and grandson we stopped for gas. I could nothelp but notice the Baron’s Pest Control truck parked at thepump right by me. So when the technician came out I just hadto stop him. I asked him what they do for bedbugs. Hisresponse was “well between you and me. If you want it doneright....” he then got into his truck and handed me this card.“Call this number. I have been told that she knows what she istalking about.” I just stared at him. Thanked him and walkedaway. I did not have the heart to tell him that I was the sameperson that he just handed the business card for. Talk aboutyellow standards. Well, you don’t get more yellow than yourcompetition handing out your card.”This is Jenny Ensign. In the midst of a lot of worry andnegativity, Jenny always wears a smile and has an awesomeattitude.- Stella Diaz | Manager Branch 072What are they saying about us?This is just one of the great things our customers aresaying about our company.Employee SpotlightIf you would like to recognize a special team member, share agreat story or acknowledge a special event send us an email atseleena.alvarez@trulymail.net so we can feature it in our nextissue of the TNT!076 – Cape CoralWe noticed a few degraded boards under our roof lashingthat needed to be replaced before adding gutters. It didn'tappear to be from termites but we weren't sure. Just to besafe we called Truly Nolen. Chuck arrived within an hour,assessed the boards and let us know it was not fromtermites. He explained their available services without ahard sell, gave me his card, and he was off to his next job. Iappreciate honest companies and people like Truly Nolenand Chuck. We're new to the area and will use them for anyfuture pest control needs we have. Thanks Chuck!- Bill C.4
TRULY in the CommunityEvents & PRAnnual Manager Meeting Featured theYellow Standard, Color War in OrlandoTruly Nolen of America held a successful 2020 Manager Meeting January7-9. The meeting was held in Orlando at the Rosen Plaza and featured apaperless, digital set-up all three days. The meeting included ScarlettNolen, Justin Bellet, and Matt Wild's unveiling of the Yellow Standardalong with a Team Yellow versus Team Black Color War that builtcamaraderie all week long. Some of the other highlights included anamazing Hot Sauce challenge between Justin and Matt, the unveiling ofthe marketing team's new commercial with the iconic Mouse Car as thecenterpiece, and some terriic breakout sessions with the DistrictManagers leading the way. The crowd also gave Bob Hartley a standingovation honoring his 50 years with the company, which was highlightedwith a video Grant Hunker put together for the occasion and a wonderfulintroduction by Vickie Nolen. In addition, the week included a trip to Howlat the Moon, where Toby Srebnik's high school classmate Ken Gustafsonkept everyone entertained with some great dueling piano tunes(including one about the company!) and an awards ceremony wheremanagers were recognized for their awesome achievements in 2019. Welook forward to everyone living the Yellow Standard in 2020!Above & Beyond for Fox 35 OrlandoWhile learning about the Yellow Standard, several team members showed what it was liketo work together as a team during the Manager Meeting. Fox 35 Orlando called Toby at10:45a Wednesday January 8 on deadline wanting to do a story between 1p-2p in Orlandoon ire ants. Normally, this would be plenty of time to arrange something; however, with atleast three of the people I would normally use for a segment being in attendance at themeeting with me, Toby was not sure if he could deliver what the station wanted.Fortunately, through a quick series of on-site conversations with Josh Bewley, Don Kitchensand Mike Duncan and a phone call with David Apgar, all four pushed Toby in the rightdirection to Isaac Brown, who was available during the window and located a ire antmound in Hunter’s Creek to stage a shot. We thank Isaac for knocking this opportunity outof the park and to everyone else who helped meet the deadline on short notice. The storyaired on that evening's 10p news as well as multiple times the next morning.Robert Guaderrama FOX 35and Isaac Brown | Branch 711The Happy Exterminator!Bill Reinwald | Franchise 501With Domestic Franchising holding their annual meeting in Orlando at Walt Disney World'sBoardwalk Resort February 18-20, there was plenty of time to smile while learning about TheYellow Standard. In this case, we thank Joanne Reinwald of our Southampton, Ontariofranchise for sharing this photo of her son Bill which she has affectionally dubbed "The HappyExterminator." While we don't necessarily know where in the Magic Kingdom this was taken,Joanne was quick to point out the rarity of such a picture of Bill like this! Keep on smiling, Bill,and thank you, Joanne, for always demonstrating the Yellow Standard north of the border.Events & PR5
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Page 3 and 4: From the Nolen FamilyTruly Nolen of
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Page 23: Send in your Truly Nolen stories an

TNT_Jan-April-2020

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