May 2020

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Coming Together Chefs, culinary leaders and personalities from across Canada joined forces to launch Takeout Day to support the restaurant industry by encouraging Canadians to order takeout/delivery on April 15 and every Wednesday following the launch. The campaign is promoted by #CanadaTakeOut and includes the canadatakeout. com website, which features a restaurant-finder map of participating establishments. Association, “in these challenging times, all services who are working with hospitality operations should be accommodating in reducing their prices. Delivery providers whose total success rests on the existence of restaurants must reduce their high commissions as the industry is hurting. When this crisis is over the industry will remember those who were flexible and compassionate.” Some aggregators, such as DoorDash, have implemented various changes. For example, from March 17 through the end of April, it allowed independent restaurants in Canada to join the platform for free and pay zero commissions for 30 days. And then in April, the company announced a 50-per-cent reduction in commission fees for local restaurant partners. In March, it had eliminated commission fees on pickup orders for existing DoorDash partners and added “more than 100,000 independent restaurant partners” across its network to its $0-delivery subscription program DashPass. These programs are currently set to continue through the end of May. DoorDash also launched a ‘Local- Restaurant-Saturdays’ promotion, which offers no delivery fee on orders over $15 from local restaurants. Additionally, the company committed up to $20 million in merchantmarketing programs. This included the #OpenForDelivery multi-platform campaign that launched in the U.S. and Canada to let consumers know restaurants are open, delivery is safe and restaurants need patronage to weather COVID-19. The campaign also included the launch of the openfordelivery. com website. SkipTheDishes launched a 30-day support package (on March 19) that includes an automatic 15-per-cent rebate on commissions for all orders through the platform. It also introduced an option for customers to leave a tip for restaurants through their menus, with 100-per-cent of the tip going directly to the restaurant. SkipTheDishes has indicated it continues to work on immediate and longterm initiatives as COVID-19 evolves. For its part, foodora has not introduced sweeping measures to aid the restaurant industry. However, in a newsletter announcing an exclusive free-delivery deal with the platform, Toronto-based restaurant Salad King stated: “We will continue to work exclusively with [foodora] for delivery because we believe good businesses should support other good businesses. Unfortunately, they don’t have the deep pockets of the other companies and can’t offer free delivery for all, and we’re grateful that foodora is able to work with us to present this offer to our customers. Please continue to support your favourite restaurants and foodora — and not just the ones who can afford free delivery.” While it hasn’t announced broad free-delivery offerings, foodora already had a program in place where it partners with a selection of top restaurants in the cities it operates in — on a rotating, month-long basis — to offer free delivery. This program is still in place. foodora’s parent company, Berlinbased Delivery Hero, has stated it’s “implementing measures according to local need, including more Suds Delivery for Many provinces have made regulatory changes amid the COVID-19 crisis to allow alcohol to be delivered with restaurant takeout and delivery orders. The provinces allowing alcohol delivery include Alberta, B.C. Ontario, Manitoba, Nova Scotia and Saskatchewan. Manitoba had already introduced legislation to allow the inclusion of liquor with takeout and delivery meals in December 2019, however the bill never received a second or third reading. After being pressured by restaurants to allow them to deliver alcohol, the province put temporary measures in place, in early April, to allow alcohol with meal orders. frequent payment. For new restaurants joining our platform, we aim to onboard as fast as possible in order to support them in maintaining order levels as well as provide more choice for our customers.” But there is no indication of how or if this will impact foodora Canada. A report from Toronto-based business-law firm, Osler, recommends franchisors/operators “research which services offer the best value and consider negotiating a commission waiver if none is being offered.” FH ISTOCK.COM/ ROCKDRIGO68 [UBER EATS] ISTOCK.COM/ MYSTERYSHOT [FOODORA] 28 FOODSERVICE AND HOSPITALITY MAY 2020 FOODSERVICEANDHOSPITALITY.COM
WHITEPAPER UP Chemical dispensers can help support health and wellness In an age when viruses can quickly spread throughout work, school and other public environments, it’s crucial for facility managers to understand the latest outbreak updates and best practices for keeping indoor environments clean during periods of elevated illness. FOODSERVICEANDHOSPITALITY.COM MAY 2020 FOODSERVICE AND HOSPITALITY 29
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May 2020

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