Business Action | Midsummer 2020

businessaction

Midsummer 2020 issue of the independent North Devon-based business magazine covering news about business and enterprise in the area.

This issue includes the winners of the 11 categories of the Business Action Awards 2020 and the North Devon Business of the Year.

The area covered includes Barnstaple, Bideford, Braunton, Chulmleigh, Combe Martin, Holsworthy, Ilfracombe, Lynmouth, Lynton, South Molton, Torrington, Woolacombe and more.

usiness

ACTION

north enterprise

devon

growth

innovation

news & views

business-action.co.uk | Midsummer 2020 | @businessactionm


CONTENTS HEADER

Web site | business-action.co.uk

Online version | business-action.uk

Vol 2 Issue 3 – Midsummer 2020 – distribution 2,000

Restart. Rebuild. Revive ................................................................................. 1

Join the online North Devon business community ............................ 1

Advertise your business for £30 a year ................................................... 1

Businesses start reopening .......................................................................... 2

Pool firm wins people’s choice ................................................................... 2

Bideford auction house moves..................................................................... 2

Hotel embraces change to maintain superb service.......................... 3

New division for building group .................................................................. 3

Government business support for your business............................... 4

Business directory – find products and services................................ 5

CASH COUNTS – Manage it well to keep your business healthy.. 6

Leadership and export training ................................................................... 6

Stop turning web buyers away..................................................................... 7

Rugby fan’s dream supports charities ..................................................... 8

£10,000 fund for Devon rugby clubs.......................................................... 8

Foodservice supports community.............................................................. 9

Support for Air Ambulance............................................................................ 9

Flexibility is key for manufacturer............................................................... 10

Sneak-a-peek at innovative new business ............................................. 11

Still ready to help ............................................................................................... 11

In the Hot Seat: Vanessa Spain of Zero7.................................................. 12

Employer and learner winners...................................................................... 13

Business Action Awards: ............................................................................... 14

Business Action Awards: Winners ............................................................ 15

© Need it Find it 2020. All information in this magazine is published in good faith.

Any views expressed are not necessarily those of the publisher, Need it Find it.

Readers are strongly recommended to seek advice from an appropriate professional

before taking any action on any topic discussed in the magazine and to check full

terms and conditions of any products or services promoted in advertisements.

ii

business action | Midsummer 2020 | business-action.co.uk


ENTERPRISE HEADER

business

ACTION

Restart. Rebuild. Revive.

Businesses need to restart.

Aswellasfeaturingnewsof

NorthDevonbusinesses,this

issueofBusinessAction

focusesonthepracticalaspects

ofrestarting,rebuildingand

revivingtheeconomy.

WithGloverStanbury

outliningofficialsupport

schemes(page4),SusieKevern

advisesonmanagingyour

cashflow(page6)andRobert

Zarywaczsharestipson

makingyourwebsitemore

productive(page7).

We must make it happen

Nothinghappensbyitself–we

havetoinitiateeverything

ourselves–andfast.

Isolatedactionsrarely

produceinstantresults,but

takingmanysmallactions

establishesmomentumsothat

westartseeingresultsand

moveforward.

Raising awarenessofyour

businessisessentialatall

times,especiallynow.

Since2004wehavebeen

buildinganextensiveand

activelocalandnational

onlinebusinessnetwork

includinggroupsthat

businessescanjoinforfree.

Pleasetakeadvantageof

theseresourcestopromote

yourbusiness,findcustomers

andsuppliers,andgiveand

receivebusinesssupport.

Facebook group

ConnectwithusonFacebook

at @businessactionmagand

jointheNorthDevon

Facebookgroup–runningfor

10yearsandwith1,400+

members–at facebook.com/

groups/ndevon

LinkedIn group

ConnectwithusonLinkedIn

at linkedin.com/company/

businessactionandjointhe

NorthDevongroup–running

for11yearswithalmost500

members–at linkedin.com/

groups/2494210/

Instagram

ConnectwithusonInstagram

at @businessactionuk

Twitter

ConnectwithusonTwitterat

@businessactionmag

YouTube

FollowourYouTube Business

Actionchannel.

See you online

Welookforwardtoconnecting.

JOIN THE NORTH DEVON ONLINE COMMUNITY ON

LINKEDIN, FACEBOOK, TWITTER & INSTAGRAM

LOCKDOWN STYLE – THE NEW NORMAL

Alan Williams

Advertising, Distribution &

Publisher

t: 07970 671192

e: alan@business-action.co.uk

Share the challenges

Weareundernoillusionthat

thechallengesaheadaretough.

That’swhyitisvitaltosharethe

burdenandsupporteachother.

Whetherbusinesseshave

continuedtooperateorhadto

close,businessownerscanfeel

scared,worried,exhaustedand

Join online North Devon business community

Robert Zarywacz

Editor, Designer & Publisher

t: 07971 176044

e: robertz@business-action.co.uk

@robertz

evenexcitedbyopportunities.

It’simportanttoknowthat

you’renotaloneandthatothers

sharehowyoufeel.

Throughthelockdownwe

havebeensupporting

businessesonsocialmedia –

seebelowhowyoucantapinto

thecommunityforsupport.

Our aim hasalwaysbeento

providecommunications

channelsthatareaccessibleto

allNorthDevonbusinesses,

regardlessofsizeandsector.

Whileeditorialinclusionis

free,weensurethatadvertising

isalwaysaffordable.

Withbusinessesneedingto

promotethemselvesactively

andcontrolcosts,wehave

launchedour£30Business

ActionPlantoprovidea12-

monthlistingonour North

Devon Business Directoryat

needitfindit.uk

Everyone’s a winner

Wehavealsobeencelebrating

thefinalistsandwinnersinour

firstBusinessActionAwards.

Congratulations!

Ithasbeenbeengratifying

topublishgoodnewswhenthe

worldhasfeltgrim.Wetoo

havefoundinspirationnotonly

fromthe11winners–featured

onpages15-21–butalsothe

44finalistsandall104entrants,

whodemonstratewhatis

possiblewhenwetakeaction.

OurBusinessActionAwards

willreturninearly2021,but

fortherestof2020our

attentionwillbeonworkingto

ensureeveryNorthDevon

businesshasthebestchanceof

winningthedemandingbattles

torestart,rebuildandrevive.

Thisincludesaprogramme

ofbusinesseventswewillhost

acrossNorthDevon.

Let’swinthiswartogether!

Need it

Find it

Advertise your business for £30 a year

The£30BusinessPlanincludes:

➤ 12-monthonlinelistingwith

logoandclickablelinksto

yourwebsiteandsocial

mediaprofiles.

➤ Listingintheclassified

directoryofsixbi-monthly

issuesofBusinessAction

see50+listingsonpage5.

➤ SixcopiesofBusiness

Actionmaileddirectlyto

youraddress.

Yourlistingwillbeseenby

thousandsofbusinesses.

BUY YOUR £30 ANNUAL BUSINESS LISTING AT

NEEDITFINDIT.UK

@businessactionm | Midsummer 2020 | business action 1


NEWS

Businesses start reopening

Many North Devon businesses

areembracingtheopportunity

toreopeninaccordancewith

governmentguidelines.

Whiletherearestillmany

sectorswithrestrictionsin

place,thereturnofmany

businessesiscreatingamuchneededboostforthelocal

economy.Thetrickleof

businessesreopeningis

buildingintoasteadystream

andherewelistasampleof

thosewhohaveadvisedthat

theyarenowopenorintendto

reopensoon.

Barnstaple

TheHairLoungeinBJ’sValue

House (hairloungebarnstaple.co.uk)

isnowofferinghairdressing

appointmentswithmorning

appointmentstovulnerable

customers.

Bideford

Family-runLittlePebbles

FinancialSolutions

(littlepebbles.co.uk)has

reopened,whileColorseum

Golden Coasthaswonthe

People’sChoiceAwardfor

SouthandSouthWestFamily

BusinessoftheYear2020,

followinganopenonlinevote.

Thecategorywaspartofthe

annualFamilyBusinessofthe

YearAwards2020,organisedby

FamilyBusinessUnited.

GoldenCoastwas

establishedbyDavidAdamsin

1977,originallyasapool,spa

andsaunainstallationbusiness.

IthasgrownintotheUK’s

largestindependentdistributor

tothewetleisureindustryand

isnowrunbyDavid’ssons

hairandbeauty

(colorseum.co.uk)inMill

Streetisnowofferingbooked

appointments–nowalk-in

appointmentsareavailable.

SimpleRecruitment

(simplerecruitmentltd.co.uk),

whichhadmothballedits

Bidefordofficeandrunservices

centrallyfromitsheadoffice,

willbereopeninginQueen

StreetinJuly.

Georgeham

PickwellManor’sself-catering

holidayapartmentsareopento

visitors(pickwellmanor.co.uk)

anditislaunchingitsnew

familytreehousewithitsown

four-personhottub.

Ilfracombe

IlfracombeChocolate

EmporiumintheHighStreet

(ilfracombechocolateemporium

.co.uk)isoperatingalimited

Pool firm wins people’s choice

Due to fast-changing circumstances, please check with any business

in advance to ensure they are open and can provide the goods or

services you require – web sites are listed for this purpose

Jamie,ShaunandDominic.

Theyleadateamof32staffat

theirpremisesinBarnstaple.

TodayGoldenCoast

suppliesproductsfor

swimmingpools,hottubs,

saunasandspasthroughoutthe

UKandbeyond.

“AllofusatGoldenCoast

areverypleasedtohavewon

thePeople’sChoiceAwardfor

SouthandSouthWestFamily

BusinessoftheYear,”saidJamie

Adams,managingdirectorof

GoldenCoast.

■ Details01271378100or

goldenc.com

openingforitsrangeof

handmadechocolateand

confectionery.

TrimstoneManorCountry

HouseHotelandHoliday

Cottages(trimstone.co.uk)is

acceptingguestsoncemore,

althoughinlinewith

regulationsmanyfacilitieswill

notbeavailable.

Lynton

Independentoutdoorand

lifestyleclothingstore

ChurchillHouse

(churchillhouselynton.co.uk)

onChurchHillhasopenedits

doorsagain,ashaseco-friendly

shopGingerNut(gingernut.co.uk)inLeeRoad,withits

refillstationforcleaningand

personalproducts.

Torrington

OfficeGems(officegems.co.uk),

whichnormallyvisitsclientsin

TorridgeAuctionshasmoved

tonewpremisesatUnit7

PlantationCourtonClovelly

RoadIndustrialEstate,

Bidefordandisnowopento

acceptitemsforfuturesales.

Althoughbuyersarenotyet

abletoviewitemsorattend

auctionsinpersondueto

Coronavirusrestrictions,they

canbrowseauctioncatalogues

onTorridgeAuction’swebsite.

Theycanalsoplacebids

duringitsThursdaylivestreamedauctionsvia

easyliveauction.com.The

businessalsouses

person,isnowprovidingits

virtualassistantadministration

servicesforbusinessonline.

Aswellassupplyingshops,

StapletonDairy

(stapletonfarm.co.uk)is

runningadoorstepdelivery

serviceinDevonforitsyogurt,

icecream,creamandmilk,

withClickandCollectavailable

forthosenearLangtree.

Westward Ho!

CabanaWestwardHo

(facebook.com/cabanawwho)is

providingatakeawayand

mobilecoffeevanservice.

Share and support

FollowBusinessActiononour

socialmediachannelssothat

wecanshareyourreopening

announcementsandplease

shareotherbusinesses’

announcements.

Andifyouhavean

interestingstoryabouthow

yourbusinesseshasadapted,

pleaseemailRobertat

robertz@business-action.co.uk

Bideford auction house moves

lotzone.co.uktoenablebuyers

toregistersearchesusing

keywordssothattheycan

receiveemailnotificationsof

lotsmatchingtheirinterests.

Inadditiontoauctioning

specificlots,Torridge

Auctionsoffershouse

clearanceandavaluationsand

probatesservice.

VisitTorridgeAuctions’

websiteforauctiondetails,

timesandcataloguesandfor

fulldetailsofallitsservices.

■ Details01237471955/

07726526748or

torridgeauctions.co.uk

2 business action | Midsummer 2020 | business-action.co.uk


HEADER NEWS

General & specialist auctions

Online & at our Bideford auction house

House clearance

Valuations & probates service

01237 471 955

torridgeauctions.co.uk

Ilfracombe’s Carlton Hotel

hasbuiltareputationforhigh

quality,bothasaresultofits

£1.7millionrefurbishment

anditsfinediningexperience.

Likeallotherhospitality

businesses,theCarltonfaces

changedoperatingconditions

andithasadaptedtomaintain

thehighlevelsofservicefor

whichitisknownwhile

ensuringthesafetyofboth

guestsandemployees.

Responding to lockdown

Co-ownerEliotSeabourn-

Wrenadvisesthatthehotel

closedtoguestsasquicklyas

possiblewhenlockdownbegan.

Fromthen,itmanaged

bookingstodealwith

enquiries,alterationsand

refunds.Manyofthestaffwere

furloughedwithagreement

fromeachindividual.During

thistimetheteamhavebeen

abletocontinuetheirtraining

throughtheCarlton’sonline

portalandallemployeeshave

completedinfectioncontrol

(includingCovid-19)training.

Weeklycontactwas

establishedwithteam

memberstokeepeveryone

informedofdevelopments.

Maintaining service

Whilethehotelwasclosedto

guests,itstartedaweekend

delideliveryservicewithin

Boden Groupisprogressingits

ambitiousgrowthplanswith

thelaunchofitsMechanical&

Electricaldivision.

Thenewdivisionadds

design,installationand

decommissioningtoitsexisting

maintenanceandcompliance

testingservicespreviously

deliveredthroughitsFacilities

Managementdivision.

BodenMechanical&

Electricalwillworkonnew

Hotel embraces change

to offer superb service

NorthDevon,usinganonline

platformcalledKeepItLocal

Marketplace,developedbya

localagency,whichhandles

thewholesalesprocess.

Opening up

TheCarltonHotelreopened

on6Julyfollowingextensive

preparationstoadhereto

governmentregulationsand

ensurethesafetyofguestsand

employees.

General measures

Inadditiontothoroughrisk

assessmentsandthe

developmentofnewguidance

andprocedures,measures

includedincreasedcleaning

frequencywithmorefocuson

busierareasandtouchpoints,

useoffacecoveringswhere

appropriate,sanitisestations

atentry,exitandotherpoints,

protectiveguest/deskscreens,

nobuffetservicesandsigned

customerflowinthehotel.

Food and drink

Foodanddrinkmeasures

includebookabledining

times,staggeredtimestoeat,

reducedtable/seating

densityinhouse,continued

homedeliveryandcollection

ofmeals,outsideseasonal

seating,tapandgofor

payments,andanordering

appforfoodanddrink.

Hotel guests

Measuresforhotelguests

includereducedoccupancy

levels,publicationofguest

etiquette,breakfastbags

deliveredtorooms,welltrainedhousekeepingstaff,

isolatedguestroomcleaning,

optionalin-roomdiningand

aphoneapptohandleguest

requirementsandneeds.

New division for building group

buildsaswellasrestoration

andrefurbishmentprojects.

BodenGroupinvests

heavilyintrainingand

certificationtoensurethatit

isfullycompliantwithcurrent

accreditationsfromleading

industrybodies.Asamember

ofNICEIC,Boden

Mechanical&Electricalcan

caterforallclients’electrical

needsincludingplanned

preventativemaintenanceand

reactivemaintenancethrough

its24/7on-callteam.

BodenGroupisoneofonly

afewprovidersofferinga

combinationoffacilities

management,fire,security,

home/businessautomation

andconstructionacrossthe

SouthWestandSouth.

Ready and prepared

WhiletheCarltonHotel

retainsmanyofthestriking

featuresofitsoriginal

Victorianbuilding,itsfouryearrefurbishmenthas

createdmorethan30brand

newguestbedroomstogether

withgenerouspublicareasto

relaxin.

Eachbedroomhasbeen

individuallyredesignedand

completelyrebuiltwithallnew

servicesandfeatures.Finally,

theyhavebeencarefullyfitted

outtoadeluxe,four-star

standard.

Itisasignofthe

thoroughnessofowners

MichaelRebeiroandEliot

Seabourn-Wrenthatthe

refurbishmentalready

providednow-essential

modern,hygienicfinishesand

featuresinguestbedrooms

andpublicareas.These

includefullytiledbathrooms

andpublicwashroomswith

touchlesstapsandhanddriers.

Addtothismorethan300m2

ofbright,airyandspacious

reception,lounge,barand

brasseriefloorareasanditis

easytoseewhytheCarlton

Hotelhasbuiltareputationfor

thehighqualityofits

accommodation,diningand

hospitality.

■ Details01271862446or

ilfracombecarlton.co.uk

SteveBoden,founderofthe

BodenGroup,says:“Thisisa

naturalevolutionfromour

existingdivisionsandservices.

Ournewdivisionwillallowus

tofurthersupportbothexisting

andnewcustomerswith

professionallydelivered

mechanicalandelectrical

servicesandBoden’srenowned

customerservice.”

■ Details08456460112or

bodengroup.co.uk

@businessactionm | Midsummer 2020 | business action 3


Government Business Support web site

Dedicated web site detailing government business support

businesssupport.gov.uk

Government Guidance for businesses

Government updates on its support for business

gov.uk/government/publications/guidance-to-employers-andbusinesses-about-covid-19/covid-19-support-for-businesses

Coronavirus Business Information Loan Scheme

The British Business Bank web site includes a link to the Coronavirus

Business Information Loan Scheme (CBILS), which will temporarily

replace the Enterprise Finance Guarantee (EFG)

british-business-bank.co.uk/our partners/supporting-business-loansenterprise-finance-guarantee/

SUPPORT NEWS

Due to the fast-changing circumstances, government support available for businesses is subject to change and further developments may

have occurred since these articles were published. Please check government sources or qualified advisers to confirm up-to-date details

Government business support for your business

There are many waysthe

Governmentisproviding

supportforyouandyour

businessduringthistimeof

uncertainty.

Coronavirus Job Retention

Scheme

TheCoronavirusJobRetention

Schemehasnowbeenupand

runningsince20March

coveringtheperiodsince1

Marchand,currently,will

continueuntiltheendof

October2020.

TheGovernmentisplanning

ontheemployercontributing

totheschemeduringAugustto

October.Employerscan

furloughemployeesandthe

governmentwillpay80%of

employees’wages,uptoa

maximumof£2,500permonth

perfurloughedemployee.

Tobeeligibleforthegrant

employersmustconfirmin

writingtotheiremployeethat

theyhavebeenfurloughed.If

thisisdoneinawaythatis

consistentwithemployment

law,thatconsentisvalidforthe

purposeofclaimingthrough

thescheme.Collective

agreementreachedbetweenan

employerandatradeunionis

alsoacceptableforthepurpose

oftheclaim.Thereneedstobe

awrittenrecord,butthe

employeedoesnothaveto

providewrittenresponse.A

recordofthiscommunication

mustbekeptforfiveyears.

Employeesmustbe

furloughedforaminimumof

threeweeks.Duringthistime

theemployeecannotdoany

workfortheemployerthathas

furloughedthem.

Chartered accountants Glover Stanbury offer a round up of current

Government business support available

Theemployeemusthave

beenemployedon19March

2020andbeenonyourPAYE

payrollonorbefore19March

2020meaninganRTI

submissionmusthavebeen

madetoHMRC.Ifemployees

havebeenmaderedundantor

theyhavestoppedworkingfor

youafter28February2020,you

canre-employthemandplace

themonfurloughaslongasthe

employeewasonthepayrollon

orbefore28February2020.

Also,ifemployeesweremade

redundantorstoppedworking

fortheemployerafter19March

2020,theycanbere-employed

andplacedonfurlough,aslong

astheywereemployedon19

March2020andwereonthe

payrollonorbefore19March

2020.AnRTIsubmissionmust

havebeenmadeonorbefore

19March2020.

Theschemechangeson

1July2020toallowfurloughed

employeestocomebackto

workpart-timeandthe

employerwillpaytheirwages

forthehoursworked.From

August2020thelevelofthe

governmentgrantwillbe

slowlytaperedtoreflect

employeesreturningtowork.

Self Employment Income

Support Scheme

TheSelfEmploymentIncome

SupportSchemeisnowlive.

Theschemewillallowyouto

claimataxablegrantof80%of

youraveragemonthlytrading

profits,paidoutinasingle

instalmentcoveringthree

months,andcappedat£7,500

altogetherthismustbeclaimed

by13July2020.

Yourtradingprofitsmustbe

nomorethan£50,000andat

leastequaltoyournon-trading

income.Thisisatemporary

schemewhichhasnowbeen

extendedandyouwillbeable

tomakeaclaimforasecond

andfinalgrantinAugust2020,

whichwillbeataxablegrant

worth70%ofyouraverage

monthlytradingprofits,capped

at£6,570.

Checkonlineifyouare

eligibleattax.service.gov.uk/

self-employment-support/

enter-unique-taxpayerreference

Ifyoureceivethegrant,you

cancontinuetowork,starta

newtradeortakeonother

employmentincluding

voluntarywork.

Thegrantdoesnotneedto

berepaid,butitwillbesubject

toIncomeTaxandselfemployedNationalInsurance.

HMRCwillworkoutifyouare

eligibleandhowmuchgrant

youmayget.

Youmustkeepacopyofthe

amountclaimed,theclaim

referencenumberandevidence

thatyourbusinesshasbeen

adverselyaffectedbythe

coronavirus.Youwillneedto

reporttheclaimonyourselfassessmenttaxreturn.Ifyou

claimtaxcredits,youwillneed

tostatethatyouareworking16

hoursaweek.

HMRChavedeferredthe

31Julypaymentsonaccountso

thatself-employedtaxpayers

Business support web sites

arenotrequiredtomaketheir

2019/20paymentuntil

31January2021togetherwith

thebalancingpaymentfor

2019/20. Noapplicationis

requiredandthoseaffectedwill

notincurpenaltiesorinterest

onthosepayments.

Business support grants

Businesssupportgrantsare

availabletoapplyforthrough

yourlocalcouncilwebsites.

Businessratepayerswith

rateablevalueoflessthan

£15,000,currentlyreceiving

smallbusinessratesreliefare

entitledtoa£10,000grantand

thoseintheretail,hospitality

andleisurecategorywith

rateablevaluebetween£15,000-

£51,000willget£25,000.

Bounce back loans

Thebouncebackloansscheme

helpssmallandmedium-sized

businesstoborrowbetween

£2,000andupto25%oftheir

turnover.Themaximumloanis

£50,000.TheGovernment

guarantees100%oftheloan

andtherearenofeestopay.

Therearenocapitalrepayments

dueforthefirstyear(ofa6year

term)andtheGovernment

paystheinterestforthefirst12

months.Theinterestratewill

be2.5%ayear.Youcanapplyif

youareUKbased,trading

before1March2020andhave

beenadverselyaffectedbythe

coronavirus. Thereare

currently11lendersinvolvedin

thescheme,manyofthem

beingthemainretailbanks.

■ Details01271375271/

01237471881or

gloverstanbury.co.uk

Devon County Council

The Devon County Council Coronavirus business support pages

devon.gov.uk/document/coronavirus-advice-in-devon/

Heart of the South West Growth Hub

Business-focused information for businesses in Devon and Somerset

devon.gov.uk/document/coronavirus-advice-in-devon/

North Devon Council

North Devon Council Coronavirus business support pages

northdevon.gov.uk/business/business-support-and-grants/

coronavirus-support-for-businesses/

Torridge District Council

Torridge Devon Council Coronavirus business support pages

torridge.gov.uk/businesshelp

4 business action | Midsummer 2020 | business-action.co.uk


ACCOUNTANTS

Cranford Business Services

Bideford

t: 07896 204857

w: accountsindevon.co.uk

Gareth Pollard Accountancy Services

Holsworthy

t: 01409 254817

w: garethpollardaccountancy

services.com

Glover Stanbury

Barnstaple & Bideford

t: 01271 375271 / 01237 471881

w: gloverstanbury.co.uk

ADMINISTRATIVE SERVICES

Exmoorfern

South Molton

t: 01598 740210

w: exmoorfern.co.uk

ARCHITECTS

Sam Nolan RIBA Architect

North Devon & UK

t: 01271 325 236

w: northdevonarchitects.com

BRANDING & DESIGN

BrandLanterns

Barnstaple

t: 01271 372620

w: brandlanterns.co.uk

BREWERY

GT Ales

Chivenor

t: 01271 267420

w: gtales.co.uk

BUILDING SUPPLIES

RGB Building Supplies

Branches in Barnstaple, Bideford,

Hatherleigh, Holsworthy,

Ilfracombe, Okehampton, South

Molton, Tiverton

w: rgbltd.co.uk

BUSINESS ADVISORS

Susie Kevern

North Devon

t: 07801 199671

w: poundlane.co.uk

BUSINESS SUPPORT

Be Ready Employer Hub

Devon

t: 01392 241124

w: readydevon.org.uk

COMMERCIAL PROPERTY

James Doble Commercial

North Devon

t: 01237 424053

w: jd-commercial.co.uk

CONSTRUCTION

Advanced Scaffolding

Barnstaple

t: 01271 321100

w: advancedscaffoldingltd.co.uk

COPIERS & PRINTERS

Clarity Copiers North Devon

Barnstaple & North Devon

t: 01237 374061

w: claritynorthdevon.co.uk

COPYWRITING &

COMMUNICATIONS

Zarywacz

North Devon & UK

t: 01271 879100

w: z2z.com

COUNSELLING & PSYCHOTHERAPY

North Devon Counselling

Barnstaple

t: 07872 501606

w: northdevoncounselling.co.uk

DIRECTORY

Listings £30 for 12 months

DINING

Terrace Tapas & Wine Bar

Ilfracombe

t: 01271 863482

w: terracetapasbar.co.uk

The Royal George

Appledore

t: 01237 424 138

w: trgpub.co.uk

FINANCIAL ADVISERS

D Scott Financial

Bideford

t: 01237 426450

w: dscottfinancial.co.uk

Philip J Milton & Co Plc

Barnstaple

t: 01271 344300

w: miltonpj.net

GARDENING & LANDSCAPING

AB SEA Services

Torrington

t: 07799 478318

w: abseaservices.com

HEALTH & FITNESS

Kula Fitness Studio

Ilfracombe High Street

t: 07923 142457

w: kulafitness.co.uk

HEALTH & SAFETY

Safety Supplies Direct

Barnstaple

t: 01271 377558

w: safetysuppliesdirect.co.uk

HOLIDAY COTTAGES

Marsdens Devon Cottages

North Devon

t: 01271 813777

w: marsdens.co.uk

HOTELS

The Carlton

Ilfracombe

t: 01271 862446

w: ilfracombecarlton.co.uk

HUMAN RESOURCES

Fitzgerald HR

Barnstaple, Exeter, London &

Wellington

t: 01271 859267

w: fitzgeraldhr.co.uk

HYPNOTHERAPY

New Life Hypnotherapy

South Molton

t: 01769 57471

w: newlifehypnotherapy.org

INSURANCE

Together Insurance Solutions

Barnstaple

t: 01271 347147

w: togetherinsurancesolutions.co.uk

INTERNATIONAL TRADE SUPPORT

International Trade Matters Ltd

Bampton

t: 01398 332881

w: internationaltradematters.com

LOCKSMITHS

MJS Locksmith

Bideford

t: 07532 139388

w: northdevonlocksmith.co.uk

SW Locksmiths

Holsworthy / Bude

t: 01409 255533

w: swlocksmiths.com

MANUFACTURERS

The Clovelly Soap Company

Clovelly

t: 01237 432280

w: theclovellysoapcompany.com

NETWORKING GROUPS

Business Networking in Barnstaple

Barnstaple

t: 0843 289 1339

w: bnibarnstaple.co.uk

Devon Partnerships

Devon

t: 07393 149855

w: devonpartnerships.co.uk

North Devon Networking Group

Barnstaple

w: northdevonnetworking.co.uk

Rise

Barnstaple

e: martin@duchyifa.co.uk

Torridge Business Network

Westward Ho!

w: torridgebusinessnetwork.co.uk

OFFICE SUPPLIES

South West Office Supplies

North Devon

t: 01271 889337

w: swofficesupplies.co.uk

BOOK YOUR £30 LISTING NOW AT needitfindit.uk

➤ Listinginsixissuesof

magazinewithbusiness

nameandcategory,phone

number,websiteandtown.

➤ 12-monthonlinelistingat

needitfindit.ukNorth

DevonBusinessDirectory

withbusinessnameand

category,logo,phone

number,address,linksto

websiteandsocialmedia,

descriptionandlogo.

➤ 6issuesofmagazinemailed

directtoyourUKaddress.

Need it

Find it

PACKAGING

Atlas Packaging

Barnstaple

t: 01271 344055

w: atlaspackaging.co.uk

PHOTOGRAPHY

Tarkatography

Westward Ho!

t: 07977 414798

w: tarkatography.co.uk

PRINTING

Jamaica Press

Buckland Brewer

t: 01237 452333

w: jamaicapress.co.uk

RECRUITMENT

Cooper Golding

Barnstaple

t: 01271 349745

w: coopergolding.co.uk

Simple Recruitment

Bideford

t: 01237 439500

w: simplerecruitmentltd.co.uk

RETAILERS

Darlings Natural Health

Ilfracombe

t: 01271 867775

w: darlingsnaturalhealth.com

Ilfracombe Chocolate Emporium

Ilfracombe

t: 01271 867193

w: ilfracombechocolateemporium.co.uk

SHEDS

SHEDS 4 you

Bideford

t: 01237 459193

w: sheds4you.co.uk

SIGNS

The Sign Maker

High Bickington

t: 01769 561355

w: sign-maker.net

SOLICITORS

Slee Blackwell Solicitors

Barnstaple, Bideford, Braunton,

South Molton

t: 0808 139 1606

w: sleeblackwell.co.uk

TELECOMS

Zero7

Barnstaple

t: 01271 370707

w: zr7.co

TRAVEL AGENTS

Clare Flint – Travel Counsellors

North Devon & UK

t: 01271 828990

w: travelcounsellors.co.uk/clare.flint

WEB SITES & DIGITAL

Itseeze North Devon

North Devon

t: 07890 633458

w: itseeze-northdevon.co.uk

Peak Online

Bideford

t: 01237 721256

w: northdevon.peak-online.uk.com

WELDING & SANDBLASTING

Nott’s Welding

Ilfracombe & North Devon

t: 07706 595955

WILLS

Wills at Home

West Yelland

t: 01271 860105

w: wills-athome.co.uk

@businessactionm | Midsummer 2020 | business action 5


CASHFLOW

HEADER

I have more cash now than I

thought I would – why?

Probablyyou’vetakenouta

loanorusedtheVATdeferral

offer(orboth)andyou’vecut

backspendingtoaminimum

butevenso,whathappens

withcashflowisthatifyou

holdstockorgiveyour

customerscreditthen

stoppingsellingandrunning

downstockactuallymeans

thatyouseeyourbankbalance

improving.

Surely the Covid crisis can't

be good for business?

Intheshorttermit’sprobably

helpedyourbankbalance,but

theproblemcomeswhen

customersstartbuyingagain:

tomeetnewdemandyouneed

tobuynewstockorprovide

servicesthatwon’tbepaidfor

foranothermonth(atleast).

Thismeansthatrightatthe

pointwhereyou’veusedall

yourcashkeepingafloatand

yourbankbalancehasrun

rightdownyou’llneedto

investmoreinyourbusiness.

Inadditiontothisyoumay

wellneedtopayCorporation

Tax,SelfAssessmenttax,the

VATthatwasdeferredfrom

Marchandnewloan

repaymentsallduebeforethis

timenextyear.Formost,ifnot

allbusinesses2021couldend

upbeingtougherthan2020.

What can I do?

Aplanforthefutureisvital,

whichmeanssomesortof

cashflowforecast–evenifit’s

Leadership and export training

Petrocisofferingafully

fundedonlinecourseaimedat

leadersandmanagers.

Thecourseisaseriesoffour

two-hourinteractivetutorials

designedtoexploretoolsand

techniquesthatsupport:

Leadership(22July);

TeamDevelopment(29July);

ProblemSolving(5August);

andBusinessImprovement

(12August).

■ Detailsprojects@petroc.ac.uk

CASH COUNTS

Manage it well to keep

your business healthy

Every business has been affected by Coronavirus in some way and

for many 2020 profits are taking a hammering. But survival isn’t

about being profitable – it’s about CASH. Susie Kevern of Pound Lane

Financial Management looks at some of the pressing questions that

she is discussing with clients

International Trade Matters

providesadviceandsupportto

businessesexportingorlooking

toexport.Currentlythereis

governmentfundingofupto

£2,250pertraineetocover

customsdeclarationcourses.

Businessesmusteithercomplete

customsdeclarations(orintend

tointhefuture)andmustimport

fromorexporttotheEU.

■ Detailsinternationaltrade

matters.com

justaroughestimate‘backof

envelope’style.Thiswillallow

youtoseeif/whenyou’llbe

underpressureandgiveyou

timetoputaplaninplace.

Lookatexpensesinterms

ofhowmuchcashyou’re

spendingonthem;sodon't

justlookatthecostsinyour

Profit&Loss,thinkabout

existingloanandHP

paymentsaswell.

It’sdifficulttopredictwhat

tradingconditionswillbelike

whentheeconomyre-opens.

Yourcustomersandsuppliers

willlikelybeinthesame

situationandrunningshortof

cash;negotiatingdiscountsin

exchangeforfasterpayments

maybeavitaltoolinkeeping

yourbusinessafloat.

What should I tell my staff?

Yourstaff(andsuppliersfor

thatmatter)arefullyawareof

what’sgoingonintheworld,

sothere’snopointintryingto

assurethemeverythingisfine.

Trynottoscarethembut

behonestaboutthedecisions

thatyou’retakingandhowyou

expectthelandscapetolook

whenthebusinessrestarts.

You'llneedtheirsupportwhen

thetimecomes.Youshouldbe

keepingintouchwithanystaff

whoarefurloughedatthe

moment,eventhoughthey

can’twork.

Things are looking really bad,

I'm worried because I have

personally guaranteed loans

in the past

Ifyouareworriedaboutyour

circumstances,itisworth

takingadvicenow;compareit

toyourhealth–ifyouare

worrieditisbettertoseea

doctorandgetqualifiedadvice

onwhetheryoursymptoms

arenormalorifyouneedto

takeaction.

TheGovernmenthasmade

emergencychangestothelaw

toprotectbusinessesthathave

beenbadlyaffectedbythis

crisissoyoushouldspeakto

anaccountantorinsolvency

practitioner.Youcandothis

withoutfearoflosingcontrol

ofthesituation;indeedasking

foradvicenowshowsthatyou

aremanagingyourbusiness

carefullyandallowsyouto

makeappropriatedecisions.

Businessesgetintotrouble

whentheyrunoutofcash;

havinggoodinformationto

handnowallowsyoutoplan

forthefutureandtakeaction

tosetyourcourseforsuccess.

■ Details07801199671or

poundlane.co.uk

6 business action | Midsummer 2020 | business-action.co.uk


WEBHEADER

SITE SALES

Stop turning web buyers away

Many businessesturnedto

onlinesellingwhenthe

lockdownpreventedface-tofacesales.Yetforallthestylish

designandtechnicalwizardry

available,buyingonline

remainsasriskyasbuyinga

second-handmotorfroma

dodgygeezerdownthepub.

It’sverylikelythattheweb

sitesyouhavenotboughtfrom

considerablyoutnumberthe

websitesyouhaveboughtfrom.

Areyoumissingoutonsales

becauseyourwebsitedoesnot

givepeoplethebasicdetails

theyneedtoestablishatrusted

buyer-supplierrelationship

withyou?

Can I trust you?

Agoodquestiontoaskabout

yourwebsiteis:wouldyou

trustitifyouwereacustomer?

Doesittellpeoplewhoyou

areandwhatyoudo?Doesit

assurethemthatyouarean

establishedortrustworthy

professional?Doesitconvince

themthatyourbusiness–

aboveallothers–istheone

theyshouldbuyfrom?

Thesearequestionsbest

addressedbeforeyoustartany

websitedesignorcoding.

Inthecourseofcompleting

projectsforclients,editingthis

magazineandpurchasingitems

formyself,Iremainfrustrated

bythelargenumberof

businesseswithholdingbasic

informationfrombuyerson

theirwebsites.

It’salmostasiftheyare

willingthemselvestolosesales.

Ifyourwebsitedoesanyof

thethingsbelow,takeaction

nowtogiveyourselfabetter

chanceofclinchingmoresales.

Who are you?

The‘Aboutus’pageisoneof

themostimportantonanyweb

site,yetsomanysitesdon’t

haveoneorretainthedefault

textprovidedasaplaceholder.

Whyisitimportant?

Becauseyouneedtoconvince

buyersreadytospendmoney

withyouthatyou’regenuine.

Whywouldagoodbusiness

hideitselfandnotwantto

revealthepeoplerunningit?

Lettingpeopleseeyou

reassuresbuyersthatyoutake

Business Action editor Robert Zarywacz has worked with digital

technologies since 1985, both in corporate roles and in his Zarywacz

communications partnership with brother Simon. While each new

design or technical development enables web sites to look and

function better, the Z brothers find common sense practices remain

as important as ever in achieving sales

Robert Zarywacz believes establishing trust increases web site sales

prideinwhatyoudoandthat

theycanrelyonyou.

Ablandstatement,suchas

‘weareanestablishedteamof

expertsinourfield’,tells

customersnothingaboutwho

youare.

Whatcouldyousay?

➤ Giveyourname(s)

➤ Addphotosofyou(and

yourteam)–avoidstock

photosofanonymous

beautifulpeopleatanycost!

➤ Describeyourselfandyour

experience.Don’tclaimfalse

modesty–isn’tyour

businessaimtosell?

➤ Tellthestoryofyour

business,whyyoustartedit

andwhyyoulovehelping

yourcustomers

➤ Stateyourqualifications,

accreditationsandexpertise

Showthatyou(andyourteam)

aregreattoworkwithanddo

yourutmosttosatisfyyour

customers’requirements.What

morecouldacustomerwant?

Dothisbylettingyourvoice

speakthroughyourwebsite

text.Perhapsyourindustryhas

astuffyimage,butyour

businessisfriendlyand

approachable?Perhapspeople

arealittlefrightenedand

desperatelywanttofinda

businesswitha‘human’face?

Your‘written’voicecanassure

buyersthatyouareboth

approachableandprofessional.

Where are you?

Youcouldbeanywhereinthe

world.Usinga.ukdomain

doesn’tguaranteethatyouarea

UKbusiness.

Many.ukwebsitesarebased

overseasandcustomersmight

notfeelconfidenthandingtheir

creditcarddetailstoavendor

thousandsofmilesawaywho

won’trespondifsomething

goeswrong.

Tellyourcustomerswhere

youare.

Selling locally

Ifyourtargetmarketislocal,

giveyourlocationsobuyers

knowyouarelocaltothem.I

haveseenbusinessesdescribe

themselvesaslocalwithoutany

referencetolocation.Don’t

wastepeople’stimeby

attractingenquiriesfrom

hundredsofmilesawaythat

youcannotfulfill.

Ifyoudon’twant(orneed)

topublishyourfulladdress,

justnameyourtownorvillage

ortheareayouserve.

Selling nationally or globally

Ifyourtargetmarketiswider,

revealingyourlocation

establishestrust.Makeitclear

thatyouservenationalor

internationalcustomersand

cansupplytothemortravelto

themtodeliveryourservice.

Thisshowsyouareconfident

andflexible:someonetheycan

dobusinesswith.

Is there anyone there?

Itdoesn’tseemtomatter

whetherbusinessesarebigor

small,itcanbeanightmare

tryingtofindouthowto

contactsomeofthem.

Sometrytobehelpfulby

anticipating buyers’questions

andprovidinganswersontheir

websitetostopyouhavingto

callthem,butinvariablythese

answereveryquestionexcept

theoneyouhave.Youendup

goingroundincirclesontheir

websiteandwonderwhyyou

shouldbuyfromthemifthey

can’tbebotheredto

communicatewithyou.

Otherbusinessesdon’teven

giveaphonenumberoran

emailaddress,justacontact

form.Withnoideawhenorif

theywillrespond,itputsyou

offcontactingthemwhen

there’sagoodchanceyoucan

findanotherbusinessthatcares

enoughtorespondtoyoufast.

Asajournalist,Irarely

persistwiththesebusinesses,so

howmuchfreepublicityare

theymissingouton?

Attheveryleast,publisha

phonenumberandemail

address.Youcanalsoaddyour

socialmediaaccountsifyou

usethemformessaging.

Establishing trust

Alltheseactionsmakeiteasier

forcustomerstobuyfromyou

byestablishingtrust.

Whentherearemoreonline

criminalstryingtorobyou

thanhaveeveroperateddoorto-door,trustisvital.

Andonlinecrimeisonly

goingtoincrease,sotrustwill

becomeevenmoreimportant.

Ifyousellagoodproductor

service,havebuiltagood

reputationandlookafteryour

customerswell,makesureyou

tellbuyersabouthis.Youare

yourownbestadvertandwaste

thisresourcebynotusingit.

Itcostsnothing,butcould

increaseyourearnings.

■ Details01271879100

orz2z.com

@businessactionm | Midsummer 2020 | business action 7


10-year-old rugby fanRyan

Mahajanishopingtoraise

thousandsofpoundsfor

frontlinehealthcareheroes,

aftercomingupwiththeidea

ofsellingarainbow-design

rugbyshirtandrugbyball,now

onsaletosupportlocal

healthcarecharities.

Ryan’sfamilyrunAramis

RugbyinSouthMolton,which

providesclothingand

equipmenttotherugbyworld.

Thespeciallydesignedrugby

shirtandballareavailableto

buyfromtheAramiswebsite,

with100%ofthepurchase

pricegoingtoNorthDevon

Hospiceaswellasthecharity

forNorthDevonDistrict

Hospital,OverandAbove.

A desire to help

“Ifeltbadthatwhilewearesafe

insideourhomesinlockdown,

thehealthcareworkerswere

workingtosavelives,

sometimesriskingtheirown,”

saidRyan,whoisakeenrugby

playerforBarnstapleRFC

Under-11s.“Iwanttoraisealot

ofmoneyforhealthcare

workersastheydon’t

sometimesgettoseetheir

lovedonesbecauseofworking

inhospitalsandhospices.I

wanttothankthemforhelping

sickpeopleandforhelpingus

duringcoronavirus.”

100% of price donated

ThedesignteamatAramis

Rugbyworkedtocreatearugby

shirtandrugbyballconcept

incorporatingrainbowcolours,

seenasasymbolofhopeanda

signofthankstohealthcare

heroes.Theproductisnowin

productionandcanbeshipped

anywhereintheworld.

Ryan’smum,Roshni

Mahajan,salesandmarketing

directorofAramisRugby,says:

“Thiswholethinghasbeen

Does your accountant...

Listen to you and act on your needs?

Cranford Business

Services Limited

Explain your accounts in terms you understand?

Arrange meeting at your convenience?

Ryan’sidea,andwe’rejust

helpinghimout.We’reso

proudtobesupportingNorth

DevonHospiceandOverand

Above,somuchsothatAramis

willabsorbthecostofthe

jerseyandtheball,sothat

100%ofthepurchasepricecan

gotothesevitalcharities.

“Itisimportantforusto

supportandpromoteourlocal

community.Lastyear,webroke

theGuinnessWorldRecordfor

thelargestrugbyballever

produced,andthatalsoraised

lotsforcharityandhelpedto

putNorthDevoninthe

spotlight.Asaparent,Iam

reallyproudthatRyanhas

understoodandisworking

towardsourethos,whichisto

investinthecommunityand

thatcommercewillfollow.”

North Devon Hospice

DrHayleyCockroft,medical

officeratNorthDevon

Hospice,saysthisisan

inspiringinitiative,which

wouldbenefitpeoplegoing

www.accountsindevon.co.uk

Old Stone, Cranford, Bideford, Devon, EX39 5QW

07896 204 857

Leaving you free to concentrate on what you do best!

COMMUNITY

Rugby fan’s dream

supports charities

throughthetoughesttimes.

“Hereatthehospicewecare

forthosewithanincurable

illness,andforourpatientsto

havetodealwiththeworryof

coronavirusrestrictionsaswell

isjustunimaginable.

“Wesimplywouldn’tbeable

todothiswithoutamazing

peoplelikeRyanandtheteam

atAramis.Weareblownaway

bytheirgenerosityandthink

thisisareallyimaginativeway

toencouragepeopletoshow

theirsupport.I’dencourage

anyone,rugbyfanornot,togo

andbuyashirtoraball,

becauseitreallywillmakea

differencetosomeone’slife.”

Over and Above

JoshAllanofOverandAbove

says:“Aramishaveahistoryof

deliveringfantasticfundraisers

insupportoftheircommunity

andit’sgreattoseethenext

generationinRyanhavebeen

inspiredtogetcreativeand

raisemoneyforlocalcauses.

Duringsuchuncertainand

Aramis Rugbyisofferingto

supporteveryrugbyclubin

Devonwithafinancialgrant

of£250.

Allclubshavebeenoffered

avouchertospendonbuying

anythingfromtheAramis

rangeoftrainingequipment

andclothing.

DevonRFUchairmanGeoff

Simpsonchairmanhas

challengingtimes,the

generosityandkindnessshown

byourcommunitieshas

continuedtoliftthemoraleof

staffatNorthDevonDistrict

Hospital–itreallydoesmake

suchamassivedifference.”

Thespecial,limitededition

rainbow-colouredrugbyshirts

areonsalefor£45,withthe

rugbyballsat£25.Youcan

evenbuyasetoffourrainbowthemedfacemasksfor£20.

MPforNorthDevon,

SelaineSaxbysays:“Wehave

seenmanycompaniesinNorth

Devondoingtheirpart

supportingtheNHSandtheir

communitiesthroughoutthis

crisis.Iamdelightedtosee

AramisRugbyfromSouth

Moltondoingtheirpartfortwo

localhealthcharities.Theyare

notonlydonatingtheprofits

butalloftheproceedstothese

amazingcauses.Thankyoufor

everythingyouaredoingandI

hopelotsofNorthDevon

residentswillindulgeina

rainbowrugbyballandshirt.”

■ Buyataramisrugby.co.uk

Ryan Mahajan whose idea led to

the idea of the fund-raising

rugby ball and shirt

£10,000 support offer to help

rugby clubs across Devon

welcomedtheinitiative.

Totakeadvantageofthis

offer,thechairpersonor

secretaryofeachDevonrugby

clubcancontactAramiswith

theirwishlistbycalling01769

550284oremailing

sales@aramisrugby.co.uk

Theofferisvaliduntil31

October,2020andtherewill

beonlyonevoucherperclub.

8 business action | Midsummer 2020 | business-action.co.uk


COMMUNITY

Promote your business all year round with our

Business Action Plans

All plans include

➤ 6 adverts (if selected)

➤ 6 magazine listings

➤ online listing

➤ 6 mailed magazines

➤ plus more

Select plan

£30 Business Action Plan – 6 magazine listings

£150 Business Action Plan – 6 business card adverts

£275 Business Action Plan – 6 banner adverts

£400 Business Action Plan – 6 quarter page adverts

£750 Business Action Plan – 6 half page adverts

£1,375 Business Action Plan – 6 full page adverts

Payment options

Pay in full or by

12 monthly instalments –

with no extra charges.

Put yourself in front of

North Devon businesses.

Book online at business-action.co.uk/plans or call Alan on 07970 671192

Savona Foodservice, the

Ilfracombefoodwholesaler,has

continuedtooperateduring

lockdowntoensureessential

suppliesreachthecommunity.

Althoughallitshospitality

customershadtoclose,Savona

workedhardtocontinue

supplyingothercustomers,

includinghospitals,care

homes,hospices,schoolsand

otheressentialbusinesses

throughouttheSouthWest.

Noticingthatlocal

communitieswerestrugglingto

purchaseessentialitemsfrom

shops,andalsounabletoleave

theirhomestoshop,Savona

openeditsdoorstothepublic.

Thismeantadaptingitsservices

toofferCallandCollect,Click

andCollectandHomeDelivery

services,viaonlineordering.

Thisinvolvedchanging

manyinternalprocessesand

After raising £3,000for

DevonAirAmbulance(DAA)

overthepast12months,RGB

BuildingSuppliesisdelighted

tocontinueitssupportforthe

charityforafurtheryear.

Themoneywasraised

throughcharitybreakfast

morningsinRGB’sbranches,

itsannualgolfdayandby

individualemployees.This

includedRichardBettswho,

althoughastaunchTottenham

Hotspurfan,agreedtowearan

Arsenalfootballshirtifover

£100wasraisedinaday–it

raised£221.90.

Thecompanyalso

supportedthecharity’sshops

byholdingaChristmasstock

appeal.Thisinvitedthe

communitytodropoffitems

totheirlocalRGBbranch

whichcouldgoontobesold

Foodservice supports community

offeringretail-sizedproducts

moresuitableandaffordable

forfamilies.Italsooffereda

10%discounttoallkey

workersanddeliveredgoodsto

homesorworkplaces.

Withmorethan50%ofits

employeesfurloughed,this

requiredallworkingstaffto

learnnewsystemsandadaptto

theever-changingneedsofthe

communityandbusiness.

Theresponsereceivedfrom

communitieswasinspirational,

andpushedthewholesalerto

doasmuchasitcouldto

improvethenewservices

withinaveryshorttimeframe.

Onecustomersaid:“Thank

yousomuchforopeningyour

doorstothecommunity.I

workfortheNHSandbythe

timeIleaveworkandgettoa

Support for Air Ambulance

inDevonAirAmbulance

stores.

TracyOwen,fundraising

manageratDevonAir

Ambulance,says:“Weare

absolutelythrilledtohaveRGB

onboardwithusforanother

year.Theyareagreatteamand

fullofcreativeideas–weare

verymuchlookingforwardto

seeingsomeinteresting

supermarkettheshelvesare

empty.Thisissomuch

appreciated.”

“Anothercommented:“I

thinkit’shighlyrespectablethat

youhavechosentosupport

yourlocalareathisway.”

Savonahasalsobeen

supportingkeyworkersina

varietyofways.Itlauncheda

‘NominateaCareHome’

campaign,wherepeoplewere

invitedtonominatestaffgoing

aboveandbeyondtocarefor

theirlovedones.Thewinners,

PinehurstCareHomein

Ilfracombe,weresentpamper

fundraisersinthecoming

months.Thesupportof

companieslikeRGBenables

ourcriticalcareteamto

deliverlifesavingtreatmentto

ourpatientsinandaroundour

countyofDevon,whoare

extremelygratefultothem.

LeeKift,branchmanagerat

RGBBarnstaple,adds:“We’d

liketothankallourcustomers,

giftsetsandvouchersforeach

memberofstaffasathankyou,

andcakesweredeliveredtoall

30homeswhoreceived

nominations.Thelatest

campaign,‘NominateaSchool’,

aimstoshowappreciationto

teachersgoingaboveand

beyondthroughthis

unprecedentedtime.

“ManyofSavona’sstaffare

connectedtocarehomesand

schoolspersonally,”explains

groupdigitalmanager,Jenny

Squire,“soit’swonderfultobe

inapositiontoshowour

appreciationforthoseworking

countlesshoursonthefront

line,whilstbalancingtheirown

work/familylives.”

Savonaisnowfocusingon

supportingcustomersthrough

thereturnphase.

■ Details01271862569or

savonasouthwest.co.uk

staffandthecommunityfor

supportingourfundraising

activities.It’sclearDevonAir

Ambulanceisclosetothe

heartsofmanyinourlocal

area.We’redelightedtobe

supportingthecharityfor

anotheryearandwelook

forwardtogettingstartedwith

ourfundraising.”

In2019,DAAassisted985

patients.TheTrusthastwo

CriticalCareCarsandtwo

aircraft,whichoperateuntil

2ameveryday. Carrying

equipmentthatisnotavailable

onlandambulances,DAA's

doctorsandcriticalcare

paramedicsbringanenhanced

leveloftreatmenttotheir

patientswhichotherwise

wouldnotbeavailableuntil

theyreachedthehospital.

■ Detailsrgbltd.co.uk

@businessactionm | Midsummer 2020 | business action 9


MANUFACTURING NEWS

Flexibility is key for manufacturer

After the global uncertainty

of2019,Barnstaple-based

DymondEngineeringhadseen

demandpickuplastOctober

and2020wasontrackfora

verygoodyear–before

Coronavirusstruck.

Dymondisametalwork

engineerandfabricator

workingmainlyasasubcontractmetalworkerfor

contractors,manufacturers,

joinersanddesignersaswellas

directlywithendcustomers.It

hascontinuedtooperate

throughoutthelockdown,

adheringtogovernmentsafe

distancing,PPEandcleaning

requirements.

Thedisruptioninglobal

marketshasimpactedthe

make-upofDymond’sorders

considerably,withmuchofits

usualworkstoppingand

differentordersbeingreceived.

Onespecificlargevolumeorder

fromanexistinglargecustomer

wasdivertedfroma

manufacturerinChinaand

Dymondcompletedthis

successfully,evenwiththe

restrictionscreatedbysocial

distancingmeasures.

Co-ownerSueRobertsis

pleasedtohavereceivedthe

Manufacturing in North Devon: (from left) Sue Roberts and Mike Garner,

owners of Dymond Engineering

order,whichatonetimewould

typicallyhavebeenproducedin

theUKbeforeoffshoringtook

hold,andhopesthatthisisa

signthatcustomerswillrealise

thebenefitsofmanufacturing

intheUK.

“Therehasbeenalotoftalk

about‘reshoring’overthepast

fewyears,butthegenuinecost

savingsofsourcingoverseas

hasbeentoosignificantand

usuallywinstheargument

whencompaniesare

consideringreshoring,”says

Sue.“Covidmayprovidea

catalystforpolicyandbuying

changestosupportand

incentiviseBuyBritish/Make

UK,butitwillneedleadership

toovercometheeconomicsof

overseassourcing.”

OthernewordersDymond

hasreceivedincludethe

powdercoatingofanurgent

supplyofrespiratorsforNHS

Cornwall,whichwererequired

beforetheusualmanufacturer

couldgetitsstaffbackoff

furlough;metalworkfor

protectivescreensforafood

manufacturerintheSouth

West;andmetalworkforsneeze

screensforsupermarkets.

Dymondhasexperienceda

bigdeparturefromitscore

product/marketofretail

fittings,withthebricks-andmortarretailsectorhitharder

thanmost,andhasachieved

moreorganicsales,oftento

localcompanies,suchas

customerssupplyingtheMoD.

Productsithas

manufacturedrecentlyinclude

metaldeskframesandlegs,

includingcantileverlegs;

schoolandcollegedeskframes

andlibraryshelves;retail

displayfittingsandequipment;

RockandRollbedframesfor

campervanconversions;

domesticdryingracks;metal

framesforprotectivescreens:

andmetalenclosures.

SueaddsthatDymond

Engineering’ssuccessisdueto

thequalityandreliabilityofits

products,serviceand

partnerships,whichareso

importanttoitscustomers.The

companyisworkingto

maintainthissuccessby

continuingtodevelopnew

relationshipswithcustomersin

differentsectorsandtoenter

newmarkets.

■ Details01271372662or

dymondengineering.co.uk

10 business action | Midsummer 2020 | business-action.co.uk


NEW NEGLIGENCE BUSINESS

Sneak-a-peek at an innovative

Many entrepreneursstarta

businessasresultofan

experiencewhichtheyfeelwas

lackinginsomeway.

WhenMariaBirchneededa

pregnancyscanbeforeanNHS

onewasavailable,shedecided

tobookaprivatescan.An

NHSsonographerherselffor

sevenyears,Mariawas

impressedwiththeclinic’s

facilitiesbutfeltthe15-minute

appointmentwasrushed.

Thismadeherthinkabout

herownpatients.Her

pregnancyexperiencegaveher

first-handexperienceand

muchgreaterinsightintoher

ownworkandshebeganto

developanideashealready

hadtoopenherownclinic.

“Irealisedthatopeninga

localclinicwouldnotonly

provideamoreconvenient

optionforlocalwomen,but

thatIwasalsoinaunique

positiontodesignascanthat

gavepregnantwomenlikeme

everythingtheywanted,

regardlessoflocation,”says

Maria.

“Icouldprovideamuch

morepersonal,friendlyand

memorableexperiencethan

anywhereelse.SoIstartedto

planwhattheperfectservice

mightlooklike.Istudied

pregnancyscanningclinics

aroundtheUKandabroad.I

studiedotherbusinesses

famousforprovidingagreat

experience,likeDisneyland

Parks.Igotcarriedawayinthe

excitementofcreatingthebest

scanningexperienceIcould.

As businesses reopen,many

ofthesameoldchallenges

remain,eghowtogetthebest

outofyourstaffandhowto

recruitthebesttalentforyour

business.

Recentunprecedented

eventshavepresentedaunique

situationinwhichemployees

mayhavebeendrivento

discloseadisabilityorhealthconditionforthefirsttime.A

conditionwhichhadnot

impactedontheirabilityto

workpreviously,butnowplaces

themas‘newlyvulnerable’.If

thisishappeninginyour

business,Devon’s‘BeReady’

new business

Sneak-a-peek Ultrasound founder Maria Birch with daughter Mabel

“ButwhenIbegantocreate

abusinessplan,realityhit

home.Openingaclinicmeant

takingabigfinancialrisk.”

Alongwithmakinga

considerableinvestmentin

specialistequipmentand

premises,Mariahadtoweigh

uptheprosandconsofgiving

upthesecurityofherwellpaidposition,whichshe

enjoyed,fortheriskand

uncertaintyofstartingher

ownbusiness.Andshehadto

decidewhethertostarther

businesswhilestillpregnant.

“Althoughbeingpregnant

wouldmakeitmore

challenging,itwasalsoa

strongmotivator,”addsMaria.

“Ifeltasenseof

responsibilitytosupportother

parents-to-be.Andthe

thoughtofcommittingtomy

passionofscanningpregnant

womenwasexciting.

Still ready to help

EmploymentHubishereto

help.Itcontinuestohelplocal

employerswiththe

employmentandrecruitment

ofstaffwhohaveadisabilityor

long-termhealthcondition.

Theserviceoffersguidance

andlinkstospecialistsupport

andfinancialaidviathe

governmentAccesstoWork

grantfundingscheme.This

includesspecificmentalhealth

guidance,whichmaybecome

moreprevalentasthenation’s

‘stayalert’campaigncontinues.

Newonlinedisability

awarenesscoursesarenow

availablefromourwebsite.If

youarelookingtoupskillstaff

duringfurloughorcontinue

stafftrainingsafely,takealook

atwhatisonoffer.

Securingemploymenthas

alwaysbeenasignificant

challengefordisabledpeople.

Thisisnowcompoundedby

thefactthattheymaylosethe

securityofexisting

employmentorfindthemselves

amongstanincreasingly

“That’swhyIdecidedto

takealeapoffaith.”

Mariaopenedthedoorsto

Sneak-a-PeekUltrasoundin

BarnstapleinDecember2019.

ResponsetoMaria’sservice

hasbeenoverwhelmingly

positive,asshownbyclient

reviews,although2020has

beenverydemanding.

First,Mariagavebirthto

healthydaughterMabel.

Secondly,Coronavirus

impactedMariaandthe

business,justasithasevery

otherbusinessanditclosedfor

scansinMarch.

However,Mariarealised

thatantenatalsupportduring

thepandemicwaslimited,with

noin-personantenatalclasses,

fewermidwifeappointments

andlittleornopeersupport

forexpectantmothers.As

concernedforothersasmuch

asforherself,Marialauncheda

free,monthlyprintnewsletter

called‘WombToWorld’.

Sneak-a-PeekUltrasoundis

openagain,althoughoffering

arestrictedservice–seeweb

siteandFacebookfordetails.

Reflectingonher

experienceofstartinga

business,Mariaconcludes:

“Thejourneymademeamuch

strongerperson.

“Yes,openingtheclinicwas

arisk,butIwishI'dhadaccess

toSneak-A-PeekUltrasound

whenIwassixweekspregnant

andfeelinganxious,soI’m

delightedwiththeoutcome.”

■ Detailssneak-a-peekultrasound.co.uk

competitivelabourmarket.

Whenyouareready,please

contactussowecanhelpyou

ensureyouarelookingafter

yourstaff,recruitinginclusively

andthinkingaboutthe

thousandsofdisabledpeople,

wholikeeveryoneelse,just

wanttogetbacktowork.

■ Ifyou’dliketofindout

moreabouttheBeReady

EmployerHub,getintouch

viareadydevon.org.ukorcall

01392241124.EmailDebbie

Stafford,ProjectManager

(debbie.stafford

@devon.gov.uk)orSue

Windley,ProjectCo-ordinator

@businessactionm | Midsummer 2020 | business action 11


1. What was your first job?

Myfirstjobwasforalovely

family-runbusinessin

Braunton.Iwasabout13when

IstartedaSaturdayjobat

Cawthorne’sFoodmarket.I

workedforawonderfulfamily

andalongsidesomegreat

colleagues.Ittaughtmealot

aboutcustomerservice.

2. What is the best

business advice you’ve

ever received?

Iwasoncetold:“Neverletthe

b*****dsgetyoudown”.In

businessyoucanoftenface

adversity;itisimportantto

remembertokeepfocusedand

carryon,andneverletthe

b*****dsgetyoudown!

3. What do you enjoy most

about business?

Thechallenge.Ilovenothing

morethanhelpingacustomer

whohashadabadexperience

withaprevioussupplier,asthe

challengeisthenonusto

exceedexpectations.Beinga

localserviceprovidermeanswe

canprovidetheextralove,care

andattentiontoourcustomers

andthefeedbackwereceiveon

thismakesitallworthwhile.

4. What technology could

your business never be

without?

Obviously,Iamgoingtosay

phones.Butinallseriousness,

wewouldbelostwithoutour

ITandtelecoms,aswemanage

ourcustomers’systemsso

closely.Weareinconstant

contactwithourcustomers,

helpingwiththeirsystemsor

processingupgrades.Good

communicationsarekeyto

everyindustry,weallneed

reliablephonesandinternet.

5. Describe your business /

management style

IthinkIamsomeonewho

INCONSTRUCTION

THE HOT SEAT

Vanessa Spain

of Zero7

Each issue we put a North Devon business personality in the hot seat

and ask them 10 questions. This issue we asked Vanessa Spain,

managing director of Zero7 in Barnstaple

expectshighstandardsbutat

thesametimeissupportive.It’s

notallaboutworkandthe

teamherearepeopletoo,so

beingflexibleandprovidinga

goodbusinesstocometowork

inisimportant.Everybody

wantstoenjoytheirjobsand

feelvaluedsoifyouputinthe

work,therewardswillfollow.

6. How do you go about

personal development?

Weareacontinuouslychanging

industry,soIencouragethe

teamtofeeltheycanhavetheir

inputintheproductsand

servicesweoffer.Ifsomebody

seesaservicethatwillworkfor

ourcustomers,thenIwantto

hearaboutit.Wehavegreat

supplierswhohavegreat

resourcestohelptheteam

deliverimprovingservicesto

ourcustomers.

7. Is there anything about

yourself that you want to

change?

Ishouldprobablylearntorelax

alittlemore!

8. Social media: yes or no?

Preferred network?

Yes,weuseFacebook,Twitter

andLinkedInandtheyareall

greattoolsinpromotingthe

business.Wearecurrently

developinganewwebsiteand

lookingintoGoogletoleverage

allthosesearchesinthelocal

areafortheservicesweoffer.

9. How do you wind down

when not working?

Ilovetakingourthreedogsfor

longwalksonourbeautiful

beaches.Ienjoyspendingtime

withfriendsandfamily,eating

outorsharingaproseccoortwo.

Oh,andobviouslyspending

timewithmyhusband!

10. Do you have a motto or

favourite quotation?

Notsomuchamotto,butIam

regularlybeingtoldbyavery

closefriendandfellowsmall

businessownerthatitis

importantto‘achieveaworklifebalance’.Unfortunately,I

havebeentoobusytofollow

thisadvicesofar,butIdo

intendtotryatsomepointin

mylife!

ZERO7

Zero7hasbeenproviding

managedtelecomsservicesto

businessesforover12years.

Itstartedoutasamobile

dealer,andovertheyears

changeditsbusinessand

adaptedtomeettheevolving

market.Itnowoffersafull

rangeofservicesfromsingle

phonelinestofull-scale

commercialbuildsand

installations.

Zero7hasmorethan300

customersintheNorthDevon

area,includingsomefurther

afieldacrosstheUK.Ithas

beenlookingafterthemajority

ofitscustomersformanyyears

andsomehavebeenwithus

sincethestart.Customers

rangefromsoletradersand

SMEstolargefirmsand

multinationals.

■ Details01271370707or

zr7.co

12 business action | Midsummer 2020 | business-action.co.uk


APPRENTICES HEADER

Employer and learner winners

The family-run Terrace Tapas

& Wine BarinIlfracombe,

Devonismakingahabitof

winningawards.Aswellas

winninganationalGoodFood

Awardin2019and2020,it

wonBestEmployer2020in

theBusinessActionAwards.

Proofofitsqualityasa

first-classemployeris

demonstratedbyits21-yearoldapprenticeTaylorPhelps,

whohaswontheBusiness

ActionHighestAchieving

LearnerAward2020aswellas

achievingadistinctionforher

HospitalitySupervisor(Level

3)apprenticeship,specialising

infoodandbeverage.

ThisisatriumphforTaylor,

heremployersDawnMullen

andCliveChilcott,ownersof

TerraceTapas&WineBar,and

apprenticeshipassessment

providerProfessional

AssessmentLtd(PAL).

“Manycongratulationsto

Tayloronanexcellentresult,”

saysPALmanagingdirector

LindaMartin.“Apprentices

needtodemonstrateavery

highlevelofknowledge,skills

andbehaviourstoachievea

distinction.TheEnd-Point

Assessment(EPA)result

provesthatTaylorhasgrasped

theopportunitytoshowcase

hertalents,anddemonstrate

herqualitytohercurrentand

potentialfutureemployers.

“Shehasbeenrobustlyand

rigorouslytestedbyLorraine

Pope,oneofourhighly

experienced,independent

teamofend-pointassessors.

Ourend-pointassessorsare

like‘thedriving-testexaminer’,

butwithadifference.Wego

outofourwaytounderstand

theapprentice’sneedsand

requirementsfully,whilst

meetingtherequirementsof

theassessmentplan.”

How much was Dawn Mullen

involved in preparing Taylor

for the end-point assessment?

“Taylordidmostofitonher

own,”saysDawn.“Ifshe

neededus,wewerehere,but

sheisquiteadetermined

younglady,wantingtoachieve

thisbyherself.Wemadesure

Taylorhadplentyoftimeto

doeverythingsheneeded.

Terrace Tapas & Wine Bar double winners: (from left) Taylor Phelps,

bar manager and winner of the Business Action Highest Achieving

Learner Award 2020, with Dawn Mullen, co-owner and winner of the

Business Action Best Employer Award 2020

“Shehasbeenrewardedfor

thehighamountshedid,plus

shehasworkedforit.Shehas

beenthroughalltheseendpointassessmentmethods.She

hasbeencheckedinlotsof

differentways.Shehascomeup

withherlittleflagwaving,

whichisbrilliant.Ijustthinkit

isgreat!Iamsuper-impressed!”

What impact has Taylor’s

apprenticeship had on Dawn

and Clive’s business?

“Ihavealreadyseenanimpact

onthebusiness,”saysDawn.“I

havenoticedachangein

Taylorinthewayshedeals

withstaff.Herconfidenceis

higher.Thewayshedealswith

peoplealsoismoreconfident

andthathasanaturalimpact

onthebusiness.Ihaveseena

differenceanditisbrilliant.

Sheismakingmanymore

informeddecisionswithout

askingsomeoneforadvice.”

Why did Taylor decide to do an

apprenticeship?

Thehospitalityindustry

traditionallyhasbeenamajor

playerintheNorthDevon

coastaleconomy.Thisled

Taylortotheprofessionata

youngage.Shetriedherhand

ateverythingfromwaitressing

tobeingakitchenporter.

“Idecidedtheindustry

wouldn’tbeabadlong-term

option,”Taylorexplains.

Whenshewas17,Taylor

wentintowhatshethought

wouldprovealong-termjob.

Theproblemwasthatnobody

wouldgivehertheoptionof

havingapaperqualificationto

backupherskillsorgiveher

full-ontraining,savefor

“spoutingafewfactsandafew

thingsthatcouldhelp”.

ThenshejoinedTheTerrace

Tapas&WineBar.The

contrastwasstartlingbecause

DawnandClivegaveheralot

ofresponsibilityearlyon.

“Ireallylikedthisasit

motivatedme,”shesays.“Iwas

verygratefulbecauseIcould

tellDawnandClivetrusted

me.Theybroughtuptheidea

ofapprenticeshipsandI

thought‘whynot?’Imight

knowafewthingsnow,butin

theendIamgoingtolearna

wholelotmore.Itisgoingto

helpmeprogressinmycareer.

Itcangivemetheconfidence

tohelpotherpeople.Having

thepaperqualificationtoback

upmyknowledgeandskills

willmakeallthedifference.

“IamverypleasedtosayI

gotwhatIwantedoutofit.”

Taylor’sdistinctionshows

shesucceededinherobjective.

Was obtaining the

apprenticeship at college ever

an option for Taylor?

Shedidgotocollegebut

quicklyrealiseditwasnotfor

her.“Ihavequitebadanxiety

andafewotherissues,making

ithardtositinaclassroom

andbeexpectedtoeatup

informationinaverysmall

spaceoftime,”saysTaylor.“I

neededsomethingmore

practicalandflexiblewhereI

couldtakemyowntimetodo

it.Apprenticeshipsdohavea

timelimit,butitwasn’tlike

anyonewasonmybackona

certaintimeatacertaindate,

apart,ofcourse,fromthe

assessments.Undoubtedly,

collegeisgoodforafew

people,butnotforme.”

Aneffectiveapprenticeship

requiresagoodworking

relationshipand

understandingbetweenall

parties:theapprentice,

employer,trainingprovider

andend-pointassessor.

LorrainePope,PALend-point

assessor,sayshandoverfrom

trainingproviderHIT

Trainingwasgood:“They

mademeawareofTaylor’s

apprehensiongoingintoendpointassessment,howworried

shewasaboutmeeting

somebodyforthefirsttime.

Thatisoneofthehardest

thingsforanyapprentice–

thatunknownpersoncoming

in.Foranybodyofanervous

disposition,itisquiteabig

fearfactorthatjustaddstoit.”

What did the apprenticeship

and the end-point assessment

involve for Taylor?

Thefourcoreareasofthe

HospitalitySupervisor

standardarebusiness,people,

customers,andleadership

withTaylorchoosingfoodand

beveragesupervisorasher

specialism.

What apprenticeship advice

would Dawn Mullen give other

North Devon hospitality

employers?

“Lookcarefullyatwhoyour

trainingproviderandendpointassessmentorganisation

areand,specifically,how

organisedtheyarewiththe

wholeprocess,”Dawn

suggests.“Thequalityofthe

informationyouaregivenup

frontisalsoimportant,asare

timescalesanddeadlines.All

theseweremetwithTaylor.

“Ihavenotbeenletdown

ononesinglepoint.Ihavebeen

impressedfromstarttofinish.”

■ Details01271863482or

terracetapasbar.co.uk

@businessactionm | Midsummer 2020 | business action 13


AWARDS HEADER

business

ACTION AWARDS

2020

North Devon’s independent business awards

At last, it happened!

Forawhile,weweren’tsure

howwecouldannouncethe

winnersofourfirstNorth

DevonBusinessAwards,but

thankstotheeffortsofour

sponsorsandjudges–manyof

whomhavebeenextremely

busy–wemanagedtoreveal

thenamesinaseriesofvideos

publishedonlineonourweb

siteandonsocialmedia.

Whilewehavenotbeenable

toholdourbigawardsevent,

wewillbeorganisinganevent

foreveryone–winners,

finalists,entrants,sponsors,

judgesandanyonewhowants

tonetwork–tomeetand

celebratethespiritofenterprise

inNorthDevonwhen

restrictionshavebeenlifted.

Team effort

Ithasbeenarollercoasterride

andhardworktoadaptthe

awardshalf-waythrough,but

thankyoutoeveryonewhohas

madethempossible.Wecould

nothavecompletedthem

withoutanyofyou.

Andthankyoutoallour

finalistsandwinnerswho

waitedsopatientlytohearthe

results.Withthejudging

completedinmid-March,ithas

beentoughforustokeepour

lipssealedwhenspeakingto

finalistsandwinnerswithout

givingtheresultsaway.

Much-needed boost

Ithasbeenverygratifyingto

helpliftpeople’sspiritsduring

thelockdown.

Wehopethateveryone–not

justwinnersandfinalists–will

takehopefromtheawardsand

keepinmindtheincredible

achievementsofNorthDevon

businesses.Thiswillbe

essentialincomingmonths

whenconditionsremaintough.

Ifyoufeelatalldown,

rememberallthoseworking

hardintheirbusinessesaround

you–youarenotalone!

2021 awards

Theawardsmaybeoverforthis

year,butwearelooking

forwardtonextyear’sawards.

Ifyoudidn’tenterthisyear,

pleaseenterin2021.Ifyoudid

enter,enteragain.Andifyou

wanttosupporttheawardsasa

sponsor,pleasedogetintouch.

Congratulationstoeveryone!

14 business action | Midsummer 2020 | business-action.co.uk


WINNERS HEADER

WINNER

The Clovelly Soap Company

North Devon Business of the Year 2020

CongratulationstoThe

ClovellySoapCompany–not

onlyforwinningtheMadein

NorthDevon2020Award,but

forcompetingagainstallthis

year’scategorywinnersand

securingthecovetedtitleof

NorthDevonBusinessofthe

Year2020.

Thiswas,perhaps,the

toughesttitletowin.Allseven

awardsjudgesdebated

vigorouslywhichofthe11

winnerstoselect.Itwastough

becauseeverywinnerhada

goodcase,butwecompelled

themtoreachadecision.

Support manufacturers

BusinessActionisparticularly

pleasedthattheMadein

NorthDevonwinnercameout

top,becausecurrent

circumstancesemphasisethe

vulnerabilityofourreliance

onimportedgoodsandthe

importanceofdevelopingand

maintainingastrong

manufacturingindustry.

NorthDevonisfortunateto

haveastrongmanufacturing

sector,butitneedstobe

stronger.Nodoubt,thesector

willfacethesamestrugglesas

Advertising prize draw winner

Every entrantintheNorth

DevonBusinessAwardswas

automaticallyaddedtoourfree

prizedrawtowinaseriesofsix

advertsinBusinessActionand

a12-monthentryinouronline

directoryatneeditfindit.uk.

Wearedelightedto

announcethatthewinneris

DarlingsNaturalHealthin

Ilfracombe.

Congratulations!

Darlings Natural Health

Darlingsrefillshopislocatedat

41HighStreet,Ilfracombeand

stocksarangeoflocalproduce,

includingIlfracombehoney,

andWoolacombeeggs,aswell

asgluten-free,veganand

vegetarianproducts.

Customerscanbringtheir

owncontainertopurchase

manygoodsloosetoreduce

singleplasticuse.

sponsored by

VISIT MILTONPJ.NET

allsectorsinthemonths

ahead,butitdeservesourtotal

support.Whetherbusinesses

produceconsumergoods,

industrialcomponents,

electronicequipment,hi-tech

materialsorfoodanddrink,it

isvitalthatweappreciate,

supportandthankthem.

Judges’ verdict

Vikas Mahajan:“Alongwith

theotherjudgesIhadatough

timedecidingwhothetrue

winnershouldbe.

“Wedeliberatedlongand

hardoverproductmixes,

brandpositioning,marketing

effortsandahostofother

criteriabeforeweallagreed

thatTheClovellySoap

Companywasatruly

deservingwinner.

“Asabusinessownerand

previouswinnerofnumerous

otherbusinessawards,I

understandthevaluethat

theseawardscanbringtoa

businessandIhopethisisthe

caseforTheClovellySoap

Companyaswell.”

■ VisitTheClovellySoap

Companywebsiteat

theclovellysoapcompany.com

DARLINGS NATURAL HEALTH

REDUCING SINGLE USE PLASTIC

LOCAL PRODUCE

Ilfracombe honey • Woolacombe eggs

Gluten-free, vegetarian & vegan products

REFILL CENTRE

Bring your own container and refill

41 High Street, Ilfracombe, EX34 9DA

Tel: 01271 867775

darlingsnaturalhealth.com

@businessactionm | Midsummer 2020 | business action 15


JUDGES

Meet our judges

Oursevenjudgesbrought

broadanddeepexpertiseand

experiencefromboth

manufacturingandservice

sectorsinordertounderstand

andassessthe104entries.

Wethankthemforgiving

theirtimetoensureentries

werejudgedindependently

andtransparently.

Itwasatoughjobwhich

theycompletedfairlyand

efficiently.

MANUFACTURING

Vikas Mahajan

Aramis Rugby

TECHNOLOGY

Mike Matthews

Lineal Software

Solutions

DESIGN

Frank Stone

Clevera

MANAGEMENT ACCOUNTS

PERSONAL FINANCE

RETAIL

COMMERCIAL FINANCE

Susie Kevern

Pound Lane

Financial Management

Rod Martin

Together Financial

Solutions

Helen Pedlar

Pedlars Home Hardware

Rachael Taylor

SWIG Finance

16 business action | Midsummer 2020 | business-action.co.uk


Continental atmosphere

TheTerraceTapas&WineBar

inIlfracombeservesfreshly

cooked,authenticSpanish

tapas.Theteaminvites

customerstoenjoyitswarmth

ofserviceandunhurried,

relaxedstyleofdining.Itis

familyrunandfamilyfriendly

andwelcomesdogsinthebar.

Judges’ verdict

Susie Kevern:“Thereare14

peopleintheteam,including

sixapprentices.Recruitmentis

focusedonwordofmouth

recommendationsand

overseenbyexistingstaffwho

High street

IlfracombeChocolate

Emporiummakesfresh

chocolatesatitsstorewhere

visitorscanwatchthe

chocolatieratworkoravideo

ofchocolatemaking.Italso

hasafreechocolatemuseum

withtastersavailablefromthe

chocolateflavourwheel.

Judges’ verdict

Rod Martin:“Thiscompany

reallyepitomiseswhatmakes

WINNER

Terrace Tapas & Wine Bar

Best Employer

VISIT COOPERGOLDING.CO.UK

WINNER

Ilfracombe Chocolate

Emporium

agreatretailer.Itwasn’tjust

thefantasticproductthatthey

produce,butalotaboutwhat

theycreateinthecommunity

–thesocialhelp,themanshed

andalsoenvironmental

WINNERS

sponsored by

Best Retailer

factorstheytakeintoaccount

withtheirpackaging.A

wholerangeoffeatures

broughtthemtothetopand

hopefullytheirsupportfor

thecommunitywillhelp

havethefinalsayonhiring

decisions.Theyrunavarietyof

incentivesforgreat

performanceandhave

impressivelylowstaffturnover.”

Rod Martin:“Thepassion

whichtheownershavenotonly

forthebusinessandmakingit

successful,butalsoformaking

thewholeteampartofthe

actualbusinessreallycame

across.Thefocusonlistening,

takingonstaffideas,mentoring

andflexibilityandreallyjust

caringfortheirstaffisquite

uniquetofind.Theyare

certainlyleadingbyexample.”

■ terracetapasbar.co.uk

themgrowinthefuture.”

Susie Kevern:“Judgingwas

sodifficultbecausethe

competitionwassofierce.We

likedthefactthatthe

IlfracombeChocolate

Emporiumdoesmorethan

justsellchocolate.Thatmakes

themalocalhubinthecentre

ofIlfracombe,whichisreally

importantinpreservingour

highstreets.”

■ ilfracombechocolate

emporium.co.uk

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Call 0808 139 1606 or visit

sleeblackwell.co.uk

@businessactionm | Midsummer 2020 | business action 17


What do you dowhenyou

haveinvitedaVIPguestto

yourawardseventandithasto

becancelled?

SelaineSaxby,MPforNorth

Devon,whowewerelooking

forwardtowelcomingtoour

bigawardscelebrationinJune,

verygenerouslysavedtheday

byrecordingamessageforour

winnersvideos.

Selainesays:“Iamdelighted

tobewelcomingthefinaliststo

theNorthDevonBusiness

Awards.Therehavebeen104

entrantsin11different

categoriesand44finalists

Helping clients succeed

BrandLanternswasstartedby

Sara-JaneWilliamstosupport

hospitalitybusinesses,food

anddrinkproducers,

foodservicewholesalersand

cateringsuppliersbymaking

themmoreprofitable.This

rangesfromworkingwith

cafés,restaurantsandpubsto

increasefootfallandcustomer

spendwhilereducing

overheadstohelpingfood

producersandwholesalersto

growsales.Thisisachieved

througharangeofmarketing,

trainingandmentoring

servicesforallbusinesses.

Happy customer reviews

SHEDS4youstartedbybuying

inoff-the-shelfbuildingsand

providinganinstallation

serviceforcustomers.When

demandtrebled,itstartedto

manufactureitsownbuildings,

shedsandbespokebuildings.

Overthepastthreeyears,

theoperationhasgrownin

reputationandsize,andnow

employseightmembersofstaff

fromthefittingteam,to

manufacturingandofficestaff.

WINNERS

VIP congratulations

acrossahugerangeof

industries.Itreallyreflectsthe

diversityandentrepreneurial

WINNER

BrandLanterns

Business-to-Business Excellence

sponsored by

VISIT ZR7.CO

WINNER

SHEDS 4 you

Consumer Service Excellence

Judges’ verdict

Susie Kevern:“Themove

fromdouble-glazing

manufacturetosupplyingsheds

showsexactlyhowtheir

consumer-ledapproachworks,

spiritinNorthDevonandI’d

liketowisheachandevery

businesswhohasenteredthe

absolutebestofsuccessinthe

futureaswegothroughthis

difficulttimeandparticular

goodlucktoallthefinalists

today.”

Thankyou,Selaine.

Wedohopewecanarrange

aneventlaterintheyear

providinganopportunityto

celebrateeveryoneinvolvedin

theawards.

listeningtotheircustomersand

supplyingwhattheyaskfor.

“Theygooutoftheirwayto

lookafteralltheircustomers,

oftenhelpingoutwith

additionalservicestomakesure

AWARDS ONLINE

Ifyouhavemissedthethrill

andsuspenseofliveawards

announcementsinthe

presenceofalargeaudience,

wehopeyouwillenjoy

watchingthevideo

announcementsavailable

onlineatourwebsite.

There’savideoforeach

category,includingan

introductiontothefour

finalists,thesponsor

announcingthewinnerand

commentsfromjudges.

■business-action.co.uk/awards

Judges’ verdict

Frank Stone:“Onevery

talentedladyandasmall

freelanceteamofferingavast

arrayofservicestoclientsin

thefoodandhospitality

industry.

“Theservicesonoffermay

notallbeunique,butthe

varietyonofferandtheresults

theyachievedemonstrate

passionandtheabilityto

deliverbusinessexcellence.

“Alsonominatedbyaclient

ofhersforthisaward;tome,

thatfurtherendorsesherand

hercapabilities.”

■ brandlanterns.co.uk

thatthejobisasuccess.There

werescoresofhappycustomer

reviewsincludedwiththeentry.”

Rod Martin:“Theirresumé

reallybroughtacrosstheir

focusontheclientand

producingagreatbespoke

product.Locallysourcing

materialsisanimportantpart

ofbeingbasedinDevon.They

haveareal‘cando’attitude,

workwiththecommunityand

havetheclientatheart.”

■ sheds4you.co.uk

BIDEFORD

SHEDS 4 you

SHEDS4youoriginally

startedbybuyinginoff-theshelfbuildingsandprovided

aninstallationservicefor

thosewhowereunabletodoit

themselves.Whendemand

18 business action | Midsummer 2020 | business-action.co.uk


Digital garden services

AlexandraStapletonandBen

Clisbycombinedtheir

expertisetolaunchABSEA

Services,drawingonBen’s

seven+yearsofgardening

experienceinAscotandWest

LondonandAlexandra’s

creativebackgroundand

naturalflairfordesigning

outsidespaces.

ABSEAServiceshas

launcheditsonlinegarden

servicesquotationservice,

Largest scaffolding firm

AdvancedScaffolding

undertakesalltypesof

scaffolding,fromsmall

domesticworktostreetworks,

temporaryroofs,largehousing

developmentsandbespoke

designworks.

Itcurrentlyemployees47

membersofPAYEstaffandis

thelargestscaffoldingcompany

inthearea.Allstaffarefully

qualifiedandtrained,andhold

CITB/NOCNcertifications.

AswellasworkinginNorth

Devon,thecompanycurrently

hasprojectsacrossDevon,

SomersetandHertfordshire.

whichappearstobetheonly

oneofitskindinthearea.

Thebusinessprovidesa

widerangeofgarden

maintenance,landscapeand

outdoordesignservicesfor

WINNERS

WINNER

AB SEA Services

Digital & Online Achievement

WINNER

bothresidentialand

commercialclients.

Advanced Scaffolding

Excellence in Construction

sponsored by

VISIT RGBLTD.CO.UK

Judges’ verdict

Frank Stone:“WefeltAB

SEA’sofferingwasalittlebit

different.Theyworkina

sectorthatisverytraditionally

manualandofflinesotobe

offeringonlinebookingof

theirservices,onlinequoting,

digitaldesignsandalloftheir

accountingviaemailgives

themacompetitiveadvantage.

Theadditionofanapp,which

theyarecurrentlydeveloping

willobviouslyletthemspend

lesstimeonadminandfar

moretimeinclients’gardens.”

■ abseaservices.com

Judges’ verdict

Vikas Mahajan:“Whatstood

outformewasthatthiswasnot

onlyacompanythatexcelsin

theirfieldbutcontributes

massivelytocommunity

charitiesandlocalclubs.

“Constructiondoesnot

meanjustlayingdownbricks

alone,butalltheancillary

activitiesplayamajorroletoo

andthisiswhereAdvanced

Scaffoldingstoodout.

“They’vehadgradualgrowth

overtheyearsandIhopethis

awardhelpsyouachievegreater

successes.”

■ advancedscaffoldingltd.co.uk

@businessactionm | Midsummer 2020 | business action 19


The finest dining

Datingbacktothelate1700s,

theRoyalGeorgeisaGrade2

listedpubinAppledorewith

stunningviewsovertheTaw

andTorridgeEstuary.

Thebuildingwascompletely

rebuiltandrefurbishedin2017

intoacontemporarypub/

restaurantovertwofloors,with

fouren-suitelettingrooms,

includingtwofamilyrooms

andtwodoublerooms.Two

roomsaredogfriendly.

Therestaurantcanserve

morethan80peopleatone

sittingandthereisafirst-floor

terraceoverlookingtheestuary

foralfrescodiningwhenthe

weatherisfine.

Thebusinessemploys25+

peopleandisgrowingby

expandingintonewmarkets

includingmobilecatering,

eventsandprivatedining.

Passing with distinction

Taylorhasworkedatthe

businessfortwoandahalf

years.Sheisnowbarmanager,

havingdevelopedherskills

andconfidence.

Taylorhasjustcompleted

herlevelthreehospitality

supervisorapprenticeshipand

wasawardeda‘distinction’.

Thisgradeisnotgivenout

lightlyandshehasbeen

interviewedasacasestudyto

helpotherlearners.

Taylornowmanagesjunior

staffwithconfidenceandruns

thebarlikeclockwork.Her

businessconfidencehas

increasedalongwithher

authorityandpoise.Shehasa

newauraaboutherwhichis

business

ACTION

WINNERS

WINNER

The Royal George

Excellence in Hospitality & Tourism

Judges’ verdict

Rod Martin:“Whatreallycame

acrosswastheirdedicationto

creatingagreatvenue,arelaxed

atmosphereandtheinvestment

intothesympathetic

sponsored by

VISIT MARSDENS.CO.UK

WINNER

Taylor Phelps

at Terrace Tapas & Wine Bar

Highest Achieving Learner

sponsored by

VISIT ATLASPACKAGING.CO.UK

amazingtosee.Thishas

contributedconsiderablyto

EachwinneroftheBusiness

ActionAwardsreceivesprizes

includingafreeadvertand

editorialfeaturesinthe

magazineanda12-monthfree

refurbishmentofanoldvenue

toputitselfonthemap.

“Thetrainingandallthey

aredoingwiththeirstaffcomes

acrossandthereseemsa

genuineinterestinmakingthe

thebusinessandshecontinues

tobeatrueasset.

listingonourNeeditFindit

NorthDevonBusiness

Directory.Youcanreadabout

ourwinnersinupcomingissues

ofBusinessAction.

businessworkfromallthestaff.

“Also,thequantifiable

sorucingoffood,puttingiton

mileageratherthanjustsaying

itislocallyproduced.”

“Hopefully,whatthey’re

doingforthecommunity,in

termsoftheirsupperclub

nights,willkeepitbusyin

quieterperiodswhenwe’renot

inthetourismseason.”

Susie Kevern:“TheRoyal

GeorgeembodieswhatIseeas

excellenceinhospitalityand

tourisminNorthDevon.

“Themanagementwork

reallyhardtoentertaintheir

customerswhiledelivering

exceptionalcustomerservice

andusingtrulylocalproducts

tocreateexcitingmenus.When

thelockdownrestrictionsare

liftedthiswillbeoneofthefirst

placeswhereIwillbeheading.”

■ trgpub.co.uk

Judges’ verdict

Frank Stone:“Aprettyeasy

choiceforme.

“Taylorsufferedwith

anxietyandmentalhealth

issues,andbattledthroughto

notonlyachieveeducational

successbutalsotoreceivethe

recognitionamongherpeers

atwork.

“Togainpromotiontowhat

isnowaveryresponsible

position,Ithink,saysahuge

amountabouther.

“Havingadaughterwho

sufferswithanxiety,tosee

everythingsheputherself

throughandachieved,Ithink

sheisawinneronmany

levels.”

■ terracetapasbar.co.uk

20 business action | Midsummer 2020 | business-action.co.uk


Natural ingredients

TheClovellySoapCompany

createshandmadesoap,home

fragrance,bathandbodycare

products.

Ithas14employeesandtwo

ownersandoperatesaretail

shopinClovelly,alongwith

Amazonsales,onlinesalesvia

Etsyanditsownwebsite.It

usesInstagramandFacebook

toattractonlinesalesandhas

stockiststhroughouttheUK.

Itsproductshavealwaysbeen

completelynaturalwithout

SodiumLaurylSulfate,

artificialfragrances,coloursor

parabens.

A year of success

BrandLanternswasstartedby

Sara-JaneWilliamsin

September2018tosupport

hospitalitybusinesses,foodand

drinkproducers,foodservice

wholesalersandcatering

suppliers.Sheidentifiedagapin

themarketforspecialist

support,deliveredwithanethos

andmannerthatisnon-typical

formarketingagencies.Partof

thisrelatestodeliveringa

servicethatistrulymore

bespoke,personaland

transparentforcafés,

restaurantsandpubsaswellas

foodproducersandwholesalers.

From college into business

Tomchosenottogoto

universityandpurchasedhis

parents’business,which

importedEuropeanhardwood

boardsforflooring.Tom

stoppedimportingtimberand

buysonlyfromtheUK,from

certifiedmanagedwoodland.

Nowitstimberissawn,

seasoned,kilndriedand

preparedinitsyardinDevon

anditspecialisesinproducing

exceptionalsolidwideboard

WINNERS

WINNER

The Clovelly Soap Company

Made in North Devon

VISIT SIGN-MAKER.NET

WINNER

BrandLanterns

Outstanding New Business

VISIT SLEEBLACKWELL.CO.UK

flooringwithawidthofupto

400mm,overdoublethatof

mostcommercialsawmills.

Thebusinesshasalso

becomerenownedforthe

traceabilityofitsproducts.

sponsored by

sponsored by

WINNER

Thomas Bedford

of UK Hardwoods Ltd

Young Entrepreneur

Judges’ verdict

Frank Stone:“Ireallyliked

Tom’sstoryandhisjourney

fromleavingcollegeto

choosingtobuyhisparents’

businessatsuchayoungage.

Judges’ verdict

Vikas Mahajan:“Allthe

entrieswereofahighcalibre,

butultimatelyformeitwas

TheClovellySoapCompany

thatstoodoutbecausethey

seemtohavetickedallboxes,

especiallythewaytheychose

thebusinessnameandthe

brand,whichresonateswith

customersassomethingtruly

madeinNorthDevon.

“Plustheeffortsthatthey

haveputintopromotionand

distribution,forme,wasa

verygooddealandIwish

themalltheverybest.”

■ theclovellysoapcompany.com

Judges’ verdict

Vikas Mahajan:“Ilikethe

conceptofthebusinessandthe

passionshownbythebusiness

owner.BrandLanternsnotonly

focusesoncertainintangible

thingslikementoringand

moraleboostingforsalesteams,

forexample,whicharecritical

foranyorganisationofanysize.

Iliketheirconceptoftime

managementandproviding

satisfaction,whichisnotonly

calculatedandmeasuredin

numbersbutalsoininner

satisfactionforthesalesforce

andbusinessowners.”

■ brandlanterns.co.uk

Andthenbuildingittoa

positionwhereitisfully

sustainableanda100%

renewablesite,possiblythe

onlyoneofitskindintheUK,

tomeisveryadmirable.

“Hishardwork,his

dedicationandenthusiasm

coupledwiththatentrepreneurialflairthathehasshown

throughout,tome,iswhatthe

YoungEntrepreneurawardis

allabout.”

■ ukhardwoods.co.uk

Looking for independent financial advice?

Call us on 01237 426450

for a free initial consultation

contact@dscottfinancial.co.uk

https://dscottfinancial.co.uk

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@businessactionm | Midsummer 2020 | business action 21

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