NCSEA Connections: Child Support Product and Services Guide
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Employer <strong>Services</strong> <strong>and</strong> Portal<br />
We make it easier than ever for<br />
employers to comply with child<br />
support reporting requirements,<br />
combining outreach <strong>and</strong> education<br />
with modern technology. Our<br />
employer services provide<br />
comprehensive support for state<br />
new hire reporting programs as well<br />
as eIWO <strong>and</strong> eNMSN processing.<br />
Additionally, our one-stop solution<br />
to online reporting – the MAXIMUS<br />
Employer <strong>Services</strong> Portal – offers<br />
24/7 access, secure data entry,<br />
immediate feedback, <strong>and</strong> chat.<br />
Comprehensive Operations<br />
Management<br />
Maximus can operate your<br />
agency’s program on your behalf,<br />
delivering a customized solution that<br />
includes paternity establishment,<br />
locate, support order entry, order<br />
modification, <strong>and</strong> collections.<br />
Our professionals work in close<br />
partnership with all stakeholders to<br />
optimize your ability to meet program<br />
goals <strong>and</strong> achieve better outcomes,<br />
including improvement on the federal<br />
performance measures.<br />
Customer Service Contact Centers<br />
Maximus has operated child support<br />
contact centers for over 15 years,<br />
successfully implementing virtual<br />
models as well. By h<strong>and</strong>ling routine<br />
customer inquiries via phone, email,<br />
<strong>and</strong> chat, we free up caseworkers to<br />
address complex program tasks.<br />
System Modernization for States<br />
<strong>and</strong> the Federal Government<br />
The p<strong>and</strong>emic has highlighted the<br />
unavoidable truth that technology<br />
is critical to program success – <strong>and</strong><br />
outdated technology can significantly<br />
impede program impact. Maximus<br />
underst<strong>and</strong>s that modernizing<br />
child support systems represents<br />
a significant undertaking, <strong>and</strong> we<br />
have the expertise to guide you<br />
through the entire process. From<br />
initial planning through system<br />
implementation, to assisting federal<br />
agencies with stabilizing <strong>and</strong><br />
modernizing legacy applications<br />
dependent on obsolete software<br />
technologies, our team of seasoned<br />
professionals st<strong>and</strong>s ready to help.<br />
To learn more about how<br />
Maximus can help your agency’s<br />
child support program meet the<br />
challenges of 2020 <strong>and</strong> beyond,<br />
contact us today!
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