NCSEA Connections: Child Support Product and Services Guide
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To address the legislative m<strong>and</strong>ates, DHHS<br />
engaged the Center for <strong>Support</strong> of Families<br />
Division of SLI Government Solutions (SLI) to<br />
assess the State’s social services programs, make<br />
recommendations for reform, <strong>and</strong> provide oversight<br />
over implementing the changes. Using its five-step<br />
collaborative process, SLI went beyond merely<br />
developing the required Social <strong>Services</strong> Reform<br />
<strong>and</strong> <strong>Child</strong> Welfare Reform Plans. We used databased<br />
assessment methodologies to perform an<br />
objective assessment with broadly accepted<br />
findings <strong>and</strong> recommendations. We also helped<br />
build strong relationships among the agencies,<br />
which was a critical missing component in previous<br />
change efforts.<br />
With evidence-based reform plans <strong>and</strong> crossagency<br />
collaboration <strong>and</strong> buy-in, the foundation<br />
has been laid for lasting system transformation,<br />
<strong>and</strong> ultimately, improved outcomes for children <strong>and</strong><br />
families. This success has prompted us to develop<br />
our Cross-Program Consulting <strong>Services</strong> further to<br />
benefit social services systems in more states.<br />
Visit SLIGov.com to read the full Case Study.<br />
New course offerings!<br />
<strong>Child</strong> <strong>Support</strong> Professional Training<br />
In response to the COVID-19 p<strong>and</strong>emic, CSF has transformed our most<br />
popular in-person training into highly specialized, interactive, virtual<br />
training. In addition, CSF has developed a web-based, self-paced fivemodule<br />
e-Learning course on Effective <strong>Child</strong> <strong>Support</strong> Customer Service<br />
training. This new three-hour training delivered through our LMS is<br />
highly interactive <strong>and</strong> engaging with real life child support scenarios <strong>and</strong><br />
quizzes to maximize retention, <strong>and</strong> includes a st<strong>and</strong>-alone module on<br />
Unintended Bias <strong>and</strong> Cultural Competence.<br />
View new course catalog available at SLIGov.com.<br />
PARTNER WITH US<br />
Kathy Sokolik, MPA<br />
Vice President<br />
Mobile: 707-373-2975 | Email: ksokolik@sligov.com<br />
Diane Potts, JD<br />
Director of the <strong>Child</strong> <strong>Support</strong> Practice<br />
Mobile: 240-478-9003 | Email: dpotts@sligov.com<br />
SLIGov.com
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