NCSEA Connections: Child Support Product and Services Guide

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Digital Solutions for Transforming Child Support Since the onset of the Coronavirus pandemic, we have been living in a world that evolves daily, creating a “new normal” that is increasingly reliant on technology and the advances of the Internet to expand and maximize what can be accomplished remotely. Stellarware has always been at the forefront of these advances and is the ideal partner to take your Child Support and New Hire programs to the next level. With sudden job losses, a precarious economy, and families facing material and substantial changes to their livelihood, moving filings and communications to protected, virtual environments is now a fundamental component of effective Child Support collection. Stellarware’s Portal solution is primed to assist with these very obstacles, and we are energized by the opportunity to use these turbulent times as a catalyst for positive transformation in the industry. If nothing else, today’s climate has given agencies an incentive to re-invent their processes, create significant cost savings, and move their employer communities to a more electronic, communications-based platform. Stellarware welcomes the opportunity to support you in these goals and be your guide on this digital and transformative journey. While we collectively remain socially distanced, the need for collaboration and partnership could not be more vital. Ensuring the continued operations and the provisioning of services on behalf of the children and families that we serve has remained our top priority since the pandemic’s onset. It is with open hearts and an open mind, technological expertise, and a data driven approach, that we continue to expand our secure, user-friendly, and scalable solutions to better assist your needs and make your job that much more effective. Highlighted within are high-level solution overviews of Stellarware’s Child Support and New Hire service portals, many of which have been augmented to better support state agencies during this time and all of which may be custom tailored to match existing workflows while maintaining cost-effective, turn-key implementations.
STANDARD MODULES OPTIONAL MODULES COMPONENTS OF OUR ONE-STOP SHOP CHILD SUPPORT PORTAL Our Child Support / New Hire Reporting Portal is a completely secure, one-stop shop, electronic platform that facilitates two-way communication (e.g. between state agencies and employers), document issuance / pickup, and is supported by rigorous quality assurance and unparalleled customer service. (Note that agencies may select any combination of the modules outlined below to ensure all needs are met.) STATE INTERFACE EMPLOYER INTERFACE NEW HIRE REPORTING E-IWO ISSUANCE EMPLOYER REGISTRY OUTREACH COMPLIANCE NMSN LUMP SUM PAYMENTS TERMINATIONS EMPLOYER MAINTENANCE & VERIFICATION
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NCSEA Connections: Child Support Product and Services Guide

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