NCSEA Connections: Child Support Product and Services Guide
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Building Resilience within <strong>Child</strong> <strong>Support</strong> Agencies<br />
In today’s environment, developing solutions <strong>and</strong> strategies to help<br />
parents owing support, parents receiving support, children, <strong>and</strong><br />
<strong>Support</strong> leadership to evaluate<br />
social sentiments <strong>and</strong> contact<br />
center feedback loops to develop<br />
appropriate outbound campaigns<br />
<strong>and</strong> communications<br />
Evaluate <strong>and</strong> optimize<br />
contact center operations,<br />
including load balancing,<br />
IVR <strong>and</strong> operational<br />
Exp<strong>and</strong> self service<br />
capabilities <strong>and</strong> digital<br />
service to provide workload<br />
Enhance user experience<br />
through virtual assistants<br />
<strong>and</strong> chat/voice bots<br />
providing nline help<br />
how to prioritize work, how to<br />
connect with co-workers to support<br />
decision making, <strong>and</strong> h<strong>and</strong>ling<br />
referrals from other agencies also<br />
Creat opportunities <strong>and</strong> strategies<br />
to facilitate virtual court hearings<br />
<strong>and</strong> customer preparation,<br />
electronic notarization <strong>and</strong> transfer<br />
of documents between customers,<br />
the agency, <strong>and</strong> the courts, <strong>and</strong>
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