Asian Sky Quarterly 2021Q1

INTERVIEW: SINO JET
operations. We closely manage our passengers travel history, as well
as their upcoming trip requests, to ensure their smooth travel in and
out of various countries, especially with fluctuating policies regarding
COVID-19. With this information we can provide travel suggestions
based on the destination’s risk assessment status and pandemic prevention
policies.
represented the Cabin Services Department during the delivery and
traveled to Canada along with my colleagues from maintenance and
flight operations. The full support of our senior management and
Bombardier allowed the aircraft to successfully enter into service in
the shortest possible time, meeting and exceeding the travel needs
of the client.
Throughout the project, our team showed dedication, flexibility,
To make it clear, safety is our
number one priority. To manage
risks during our operations, we
actively communicate with relevant
authorities, aircraft manufacturers
and safety partners such as MedAire
so that we can develop higher
standards and cohesion within our
departments such as cabin services,
flight operations, and engineering.
and professionalism. We were driven by our mission of providing
safe, secure air travel for our clients. In the face of difficulties
everyone rallied together, injected their individual expertise, and
came up with solutions to satisfy demands. It is very touching to
see our team’s hard work, sacrifices, and dedication to both the
client and to Sinojet.
We hope to grow the fleet steadily and show more customers ‘our competence,
character, and unwavering commitment to the job at hand.
In the past few months, Sino Jet has held several
Sky Butler Training Courses. As the company’s
service and training director, can you please share
more information of the course?
The Cabin Services Department has developed a Standard Operating
Procedure to maintain the hygiene of aircraft, with an emphasis
on prevention. Our team will disinfect aircraft prior to departure,
during flight, and after landing. Before operation, the corporate
flight attendant will select reliable catering service providers that
offer contactless delivery. The mindset of prevention is included in
all aspects of our operation.
You were personally part of a team that delivered
a brand-new Bombardier Global 6500 on the first
day of 2021. Can you talk through how that process
is different under a pandemic?
Sino Jet is known as an operator with a very high safety and service
standard. To foster industry development, we initiated and set
up a Private Jet Flight Attendant Committee within the Beijing Business
Aviation Association. As the chairperson, my goal was for the
committee to accelerate knowledge sharing, case studies and field
trips concerning service skills, service standards, cabin safety, crew
resources management and aircraft supplies etc. Meanwhile, our mission
is to provide a bridge between Chinese operators and the government
to ensure a premium service concept, enhance service quality,
create channels for sharing resources within the industry and move
the business aviation industry forward.
We have come to realize that our industry is suffering from a shortage
of talent. We wish to utilize our strengths and resources to nurture
future aviation professionals. Therefore, we set up the “Sky But-
Certainly, the new aircraft was delivered last December at Bombardier’s
Montreal headquarters. We made the inaugural flight on the
first day of this year - was very exciting news and represented a good
start to 2021.
We would like to thank our customers for their trust in our values and
our services. As you know, it is very difficult to coordinate aircraft
deliveries overseas during the COVID-19 pandemic. Over the years we
have earned extensive experience delivering aircraft from North America,
and with that knowledge, our client relations management team,
flight operations, and quality assurance departments have developed
a comprehensive delivery plan that considers different scenarios. I
FIRST QUARTER 2021 — ASIAN SKY QUARTERLY | 21